Senior Business Analyst (Enterprise Platform Management)

Senior ServiceNow Business Analyst - Platform Management

Are you a ServiceNow Business Analyst who can walk into a room full of senior stakeholders, map out a messy banking process, and instantly see how to translate it into clean, scalable, OOB-first ServiceNow capability? If so, this could be for you!

You will be the person organisations rely on when they are trying to untangle legacy workflows, strengthen governance, modernise their platform lifecycle, and get real value from their ServiceNow investment. If you thrive on pairing deep ITSM and ITOM knowledge with strong stakeholder influence, especially in banking environments, this is the kind of work where your voice genuinely shapes outcomes.

You will be the go to expert for clients who want ServiceNow to run better, scale better, and be used properly. Day to day, you will:

• Lead workshops, challenge assumptions, and translate complex business needs into clear ServiceNow requirements

• Map current state processes and show stakeholders exactly how to shift to OOB aligned ServiceNow best practice

• Own the design, configuration and implementation of ITSM and ITOM solutions while keeping architecture and governance front of mind

• Oversee data modelling, integrations, UAT planning, training and defect resolution to ensure delivery that actually lands

• Guide clients through patching, upgrades, lifecycle management, and platform stability conversations

• Mentor junior team members and consolidate KPIs into clear and insightful reporting

You are not just a BA. You are someone who can communicate how a platform works, defend good practice, and confidently engage with senior banking stakeholders. You should have:

• 5+ years as a Business Analyst in ITSM or ServiceNow focused environments

• Strong hands on experience across ITSM, ITOM, ITIL processes and ServiceNow best practice

• The ability to push for OOB where it makes sense and explain why it matters

• Experience supporting platform lifecycle activities including patching, upgrades and decommissioning

• A clear and structured communication style that works across both technical and business audiences

• ServiceNow certifications such as CSA, CAD or CIS ITSM with ITIL or Agile desirable

• Banking or financial services experience is highly advantageous

You will join an expert team where your technical voice is respected, your recommendations land, and your domain expertise shapes client transformations. Expect a competitive package, strong training and certification support, and opportunities to work on complex enterprise environments where your skills make a visible impact.