Position: Desktop Support M365 - 12 months FTC Location: Hemel Hempstead Salary: 30k - 35k Benefits: Free Lunch Free Refreshments Pizza Friday Chocolate draw Free Parking Fruit / Snacks Break out room Flexible time Summary Role: Desktop support role will be the focus of this job and managing the IT Support mailbox, where the requests mainly come from Supporting Windows 11/10/7 end user support Supporting Mac OS Supporting Microsoft 365 - Admin, Exchange, Entra, Intune, etc. Creation and maintenance of users and groups in 365, seeking approval when required Being on hand and available when needed physically in the office Remotely supporting offices from around the world Maintain on premise AD Troubleshooting email issues through Mimecast and Exchange 365 Ensuring newly built laptops are connected to InTune Support various company applications and systems: Deskbird - used for schedule management, hot desk and parking space booking KnowBe4 - used for our cyber security training Sophos - used for endpoint antivirus and firewall management across the offices Synology - used for NAS in various offices and locations Microsoft Dynamics - used by the Commercial team for CRM Ubiquiti - used for wifi in the UK office Meraki - not currently licensed, but there are still active devices plugged in in various offices CodeTwo - used to apply signatures on our Exchange emails Being in charge and staying on top of the IT Support mailbox Keeping the inbox up to date and tidy Responding to each email as it comes in, there are some standard templates when needed Information gathering for any tickets that need to be escalated Liaising with Engineering when required, quite a bit of crossover with the support in the UK for various bits like wifi, laptop imaging, software, server rooms etc. Managing starters and leavers There is a document to be kept up to date, where you can also keep track of when this is done Following the process for each starter and leaver, there is a document on each process Maintaining the IT documentation Ensuring user guides are kept up to date Maintaining the distribution lists spreadsheet as groups are created/deleted Maintaining the Microsoft 365 environment so that it remains tidy, and a standard runs throughout Assisting the team with any documentation, organisation or communication needs (Dave E, Nic, Dave G) Making sure toner for printers are kept in stock, replacing in the printers as needed Ordering new license as required, adobe, Microsoft 365 INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
31/03/2026
Full time
Position: Desktop Support M365 - 12 months FTC Location: Hemel Hempstead Salary: 30k - 35k Benefits: Free Lunch Free Refreshments Pizza Friday Chocolate draw Free Parking Fruit / Snacks Break out room Flexible time Summary Role: Desktop support role will be the focus of this job and managing the IT Support mailbox, where the requests mainly come from Supporting Windows 11/10/7 end user support Supporting Mac OS Supporting Microsoft 365 - Admin, Exchange, Entra, Intune, etc. Creation and maintenance of users and groups in 365, seeking approval when required Being on hand and available when needed physically in the office Remotely supporting offices from around the world Maintain on premise AD Troubleshooting email issues through Mimecast and Exchange 365 Ensuring newly built laptops are connected to InTune Support various company applications and systems: Deskbird - used for schedule management, hot desk and parking space booking KnowBe4 - used for our cyber security training Sophos - used for endpoint antivirus and firewall management across the offices Synology - used for NAS in various offices and locations Microsoft Dynamics - used by the Commercial team for CRM Ubiquiti - used for wifi in the UK office Meraki - not currently licensed, but there are still active devices plugged in in various offices CodeTwo - used to apply signatures on our Exchange emails Being in charge and staying on top of the IT Support mailbox Keeping the inbox up to date and tidy Responding to each email as it comes in, there are some standard templates when needed Information gathering for any tickets that need to be escalated Liaising with Engineering when required, quite a bit of crossover with the support in the UK for various bits like wifi, laptop imaging, software, server rooms etc. Managing starters and leavers There is a document to be kept up to date, where you can also keep track of when this is done Following the process for each starter and leaver, there is a document on each process Maintaining the IT documentation Ensuring user guides are kept up to date Maintaining the distribution lists spreadsheet as groups are created/deleted Maintaining the Microsoft 365 environment so that it remains tidy, and a standard runs throughout Assisting the team with any documentation, organisation or communication needs (Dave E, Nic, Dave G) Making sure toner for printers are kept in stock, replacing in the printers as needed Ordering new license as required, adobe, Microsoft 365 INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
LEAD TECHNICAL ARCHITECT - GLOBAL SAAS/AI PLATFORM Permanent - Excellent Salary + Benefits Remote - UK-based Clarity is working with a high-growth SaaS business seeking a Lead Technical Architect to take ownership of the architecture of a global, multi-tenant platform, combining cloud-native SaaS, Real Time communications, CRM integration ( Salesforce ), and emerging AI capabilities. This is a senior, high-impact role where you will act as the technical authority across engineering, shaping long-term platform evolution, raising engineering standards, and driving how AI is Embedded into production systems. This is not a pure DevOps or hands-on coding role - it is a leadership-first architecture role with real ownership. You MUST have: Proven experience designing multi-tenant SaaS platforms at scale Strong AWS architecture experience (multi-region, production systems) Experience working on complex distributed systems (ideally Real Time/telecoms) If not, your application will not be progressed. TECH STACK & ARCHITECTURE ENVIRONMENT Cloud & Infrastructure AWS (core platform) Multi-region architecture; Scalable, highly available infrastructure Platform Architecture Multi-tenant SaaS platform (global scale) Distributed systems/service-based architecture Backend services interacting across: Application layer; Data systems; Cloud infrastructure Data & AI Layer AI-enabled platform (growing capability); AI/ML integration patterns Integration Layer Salesforce (core CRM integration); API-driven integrations across platform services External system interoperability Real Time Systems Telecoms/Real Time communications infrastructure requiring: Low latency; High concurrency/reliability Engineering & DevOps Practices CI/CD pipelines (DevOps-led, collaborative environment) Monitoring, logging, incident response Strong focus on: System design clarity; Documentation; Architectural governance KEY SKILLS SaaS architecture (multi-tenant, distributed systems) Deep AWS architecture experience (production, multi-region) System design across Back End services, data, and integrations Real Time systems/telecoms architecture (highly desirable) Salesforce/CRM integration at architectural level AI/ML architecture (integration, pipelines, platform design) Observability, monitoring, resilience engineering Architectural governance and decision frameworks Strong documentation and system design communication EXPERIENCE REQUIRED 8+ years software engineering (Back End/platform focus) Proven experience architecting large-scale SaaS platforms Strong AWS experience in production environments Experience leading architecture across multiple teams Track record of: Improving platform scalability and resilience; Reducing technical debt; Establishing architectural clarity and governance Experience with AI-enabled platforms or products Experience with Real Time communications/telecoms systems Experience in product-led SaaS environments ROLE RESPONSIBILITIES Own and drive the architectural direction of a global SaaS platform Define service interactions across cloud, Back End, data, CRM, and Real Time systems Lead architecture reviews and guide engineering decisions Act as escalation point for complex cross-platform challenges Establish architecture governance, documentation, and standards Improve resilience, observability, and operational maturity Lead evolution of AI capabilities across the platform Mentor engineers and elevate technical capability across teams PERSONAL ATTRIBUTES Proactive, ownership-driven mindset Strong technical judgement and decision-making ability Excellent communicator (technical and non-technical) Collaborative across engineering, product, and leadership Curious and forward-thinking (especially around AI) Pragmatic - balances long-term architecture with delivery WHY APPLY? Own architecture of a global SaaS platform Work across cloud, Real Time systems, and AI Shape AI strategy at platform level High visibility, high-impact leadership role Send CV URGENTLY if interested. Rest assured that your application will be treated in the strictest confidence and will not be sent to any third party without your explicit consent. Due to the high level of applications, we are only able to respond to candidates whose experience closely matches the requirements. Clarity is a specialist recruitment business. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
30/03/2026
Full time
LEAD TECHNICAL ARCHITECT - GLOBAL SAAS/AI PLATFORM Permanent - Excellent Salary + Benefits Remote - UK-based Clarity is working with a high-growth SaaS business seeking a Lead Technical Architect to take ownership of the architecture of a global, multi-tenant platform, combining cloud-native SaaS, Real Time communications, CRM integration ( Salesforce ), and emerging AI capabilities. This is a senior, high-impact role where you will act as the technical authority across engineering, shaping long-term platform evolution, raising engineering standards, and driving how AI is Embedded into production systems. This is not a pure DevOps or hands-on coding role - it is a leadership-first architecture role with real ownership. You MUST have: Proven experience designing multi-tenant SaaS platforms at scale Strong AWS architecture experience (multi-region, production systems) Experience working on complex distributed systems (ideally Real Time/telecoms) If not, your application will not be progressed. TECH STACK & ARCHITECTURE ENVIRONMENT Cloud & Infrastructure AWS (core platform) Multi-region architecture; Scalable, highly available infrastructure Platform Architecture Multi-tenant SaaS platform (global scale) Distributed systems/service-based architecture Backend services interacting across: Application layer; Data systems; Cloud infrastructure Data & AI Layer AI-enabled platform (growing capability); AI/ML integration patterns Integration Layer Salesforce (core CRM integration); API-driven integrations across platform services External system interoperability Real Time Systems Telecoms/Real Time communications infrastructure requiring: Low latency; High concurrency/reliability Engineering & DevOps Practices CI/CD pipelines (DevOps-led, collaborative environment) Monitoring, logging, incident response Strong focus on: System design clarity; Documentation; Architectural governance KEY SKILLS SaaS architecture (multi-tenant, distributed systems) Deep AWS architecture experience (production, multi-region) System design across Back End services, data, and integrations Real Time systems/telecoms architecture (highly desirable) Salesforce/CRM integration at architectural level AI/ML architecture (integration, pipelines, platform design) Observability, monitoring, resilience engineering Architectural governance and decision frameworks Strong documentation and system design communication EXPERIENCE REQUIRED 8+ years software engineering (Back End/platform focus) Proven experience architecting large-scale SaaS platforms Strong AWS experience in production environments Experience leading architecture across multiple teams Track record of: Improving platform scalability and resilience; Reducing technical debt; Establishing architectural clarity and governance Experience with AI-enabled platforms or products Experience with Real Time communications/telecoms systems Experience in product-led SaaS environments ROLE RESPONSIBILITIES Own and drive the architectural direction of a global SaaS platform Define service interactions across cloud, Back End, data, CRM, and Real Time systems Lead architecture reviews and guide engineering decisions Act as escalation point for complex cross-platform challenges Establish architecture governance, documentation, and standards Improve resilience, observability, and operational maturity Lead evolution of AI capabilities across the platform Mentor engineers and elevate technical capability across teams PERSONAL ATTRIBUTES Proactive, ownership-driven mindset Strong technical judgement and decision-making ability Excellent communicator (technical and non-technical) Collaborative across engineering, product, and leadership Curious and forward-thinking (especially around AI) Pragmatic - balances long-term architecture with delivery WHY APPLY? Own architecture of a global SaaS platform Work across cloud, Real Time systems, and AI Shape AI strategy at platform level High visibility, high-impact leadership role Send CV URGENTLY if interested. Rest assured that your application will be treated in the strictest confidence and will not be sent to any third party without your explicit consent. Due to the high level of applications, we are only able to respond to candidates whose experience closely matches the requirements. Clarity is a specialist recruitment business. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
Company description: ClearCourse Job description: Are you a tech-savvy problem-solver with a passion for customer support? We're seeking a proactive Software Support Analyst to join our fast-paced Customer Support Team and help our clients succeed and grow using our products. This is a fantastic opportunity for someone looking to get hands on experience, working with a well respected list of solutions, that instigate huge growth for their clients. You will get the chance to learn about our extensive client list, understanding how we can assist and offer them more commercial and effcienciy opportunities too. Key Responsibilities Deliver outstanding phone, email, and ticket-based support to clients. Install, configure, and maintain SQL and software applications. Diagnose and troubleshoot software issues, ensuring swift resolutions. Provide remote training to enhance clients' understanding of our solutions. Maintain detailed documentation of installation procedures and troubleshooting guides. Monitor and implement software updates, patches, and security fixes. Collaborate with IT teams to optimize software performance and integration. Educate clients on software best practices and updates. What We're Looking For A positive, resilient Software Support Analyst with strong communication skills. Proven ability to learn and work with technical systems. Experience with CRM systems is an advantage. Team management experience Why Join Us? Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension Hybrid-working model with 25 days annual leave + your birthday off Employee wellbeing perks - including Peppy Health, Perkbox, etc Enhanced maternity, paternity and adoption pay Generous training budgets and reimbursement for professional memberships Ready to Apply? If you're a skilled Software Support Analyst eager to make an impact, apply now! Location: Beverley, Hull Job Type: Full-time Start your journey with us today! Why ClearCourse? We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business. As a ClearCourse employee, you'll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one the UK's Best Workplaces For Wellbeing in 2023. At ClearCourse we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know. Across our business, we're investing in our people, expanding our expertise, and developing our vision. Want to get on board? We'd love to speak with you.
01/10/2025
Full time
Company description: ClearCourse Job description: Are you a tech-savvy problem-solver with a passion for customer support? We're seeking a proactive Software Support Analyst to join our fast-paced Customer Support Team and help our clients succeed and grow using our products. This is a fantastic opportunity for someone looking to get hands on experience, working with a well respected list of solutions, that instigate huge growth for their clients. You will get the chance to learn about our extensive client list, understanding how we can assist and offer them more commercial and effcienciy opportunities too. Key Responsibilities Deliver outstanding phone, email, and ticket-based support to clients. Install, configure, and maintain SQL and software applications. Diagnose and troubleshoot software issues, ensuring swift resolutions. Provide remote training to enhance clients' understanding of our solutions. Maintain detailed documentation of installation procedures and troubleshooting guides. Monitor and implement software updates, patches, and security fixes. Collaborate with IT teams to optimize software performance and integration. Educate clients on software best practices and updates. What We're Looking For A positive, resilient Software Support Analyst with strong communication skills. Proven ability to learn and work with technical systems. Experience with CRM systems is an advantage. Team management experience Why Join Us? Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension Hybrid-working model with 25 days annual leave + your birthday off Employee wellbeing perks - including Peppy Health, Perkbox, etc Enhanced maternity, paternity and adoption pay Generous training budgets and reimbursement for professional memberships Ready to Apply? If you're a skilled Software Support Analyst eager to make an impact, apply now! Location: Beverley, Hull Job Type: Full-time Start your journey with us today! Why ClearCourse? We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business. As a ClearCourse employee, you'll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one the UK's Best Workplaces For Wellbeing in 2023. At ClearCourse we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know. Across our business, we're investing in our people, expanding our expertise, and developing our vision. Want to get on board? We'd love to speak with you.
Instructional Designer Remote Working with travel Our amazing Instructional Design team are at the foundation of one of our key values - Customer Focus. They enable the propagation and perpetuation of crucial product and systems knowledge throughout our global business, so that we can continue to deliver world-class solutions to our customers. As our new Instructional Designer, you will be joining a small team of 4. Whilst the team may be small, they have bags of experience and broad skill sets. But one of the areas we could use some further support in is the production of graphics and animations. And that's where you come in... You'll be the kind of Instructional Designer who likes to bring things to life visually. Yes, you'll still be writing content, it's part and parcel of your job. But you'll have a penchant for creating engaging and descriptive graphics and animations. You'll be collaborating with subject matter experts (SMEs) globally to create and develop effective learning content in a wide range of subjects from medical devices to food and beverage pumps, software processes to CRM systems. Other bits of the job to enjoy will include: • Working with SMEs to define the most effective delivery mechanisms and platforms. • Using authoring tools such as Articulate 360 suite, Adobe Creative Cloud, and other future platforms. We love tech, so we're happy to try new technologies to improve our processes. • Testing content through SCORM Cloud. • Review and update legacy content to ensure it is fit for purpose. • Supporting the creation of face-to-face learning content utilising PowerPoint, lesson plans, handouts and/or videos. To be successful in this role, youwill need: • You'll be adept at digital networking, easily building and maintaining relationships through remote working methods. • The ability to travel, both nationally and internationally. • You'll be a solution seeker and problem solver, with the negotiating prowess to secure the necessary resources to support your work. • You will relish continuous improvement through peer-to-peer critique. • You will have the experience to manage your own work/life balance, putting your wellbeing front and centre. • And of course, you'll have some experience working as an Instructional Designer, or in a similar discipline, and have the skills to do some of the things that we talked about earlier - creating engaging animated, visual, text and video content. Candidates must be eligible to work in the UK Closing date: Friday 5th August 2022 Why Watson-Marlow: At Watson-Marlow Fluid Technology Solutions you face different challenges every single day. You are empowered to dream bigger and work smarter. You have time to live your life outside of your job. Our business is built by a diverse team of engineers, sales teams, marketers, administrators, designers, assemblers, chemists, web developers, accountants, analysts, programmers and many more. Globally we are united by our shared values that drive our culture. We want to be an employer where you make our difference. As a growing and ambitious organisation with a presence in over60 global locations and across multiple markets, we can offer you the workingenvironment and support needed to be successful. We are committed toachieving workforce diversity and creating an inclusive working environment. Wewelcome all applications irrespective of social and cultural background, age,gender, disability, sexual orientation or religious belief. What's in it for me? Weoffer a range of attractive staff benefits including accessible employeeforums, comprehensive pension packages, flexible working arrangements, privatemedical healthcare for all employees and inclusive employment practices. About Watson-Marlow Every day, we help companies across the globe to bemore efficient and sustainable. Watson-Marlow FluidTechnology Solutions (WMFTS) is the world leader in niche peristaltic pumps andassociated fluid path technologies. Comprising ten established brands, eachwith their area of expertise, but together offering our customers unrivalledsolutions for their pumping and fluid transfer applications. Together with our colleagues across Spirax-Sarco Engineeringplc, we are proud to be a FTSE 100 company.
20/09/2022
Full time
Instructional Designer Remote Working with travel Our amazing Instructional Design team are at the foundation of one of our key values - Customer Focus. They enable the propagation and perpetuation of crucial product and systems knowledge throughout our global business, so that we can continue to deliver world-class solutions to our customers. As our new Instructional Designer, you will be joining a small team of 4. Whilst the team may be small, they have bags of experience and broad skill sets. But one of the areas we could use some further support in is the production of graphics and animations. And that's where you come in... You'll be the kind of Instructional Designer who likes to bring things to life visually. Yes, you'll still be writing content, it's part and parcel of your job. But you'll have a penchant for creating engaging and descriptive graphics and animations. You'll be collaborating with subject matter experts (SMEs) globally to create and develop effective learning content in a wide range of subjects from medical devices to food and beverage pumps, software processes to CRM systems. Other bits of the job to enjoy will include: • Working with SMEs to define the most effective delivery mechanisms and platforms. • Using authoring tools such as Articulate 360 suite, Adobe Creative Cloud, and other future platforms. We love tech, so we're happy to try new technologies to improve our processes. • Testing content through SCORM Cloud. • Review and update legacy content to ensure it is fit for purpose. • Supporting the creation of face-to-face learning content utilising PowerPoint, lesson plans, handouts and/or videos. To be successful in this role, youwill need: • You'll be adept at digital networking, easily building and maintaining relationships through remote working methods. • The ability to travel, both nationally and internationally. • You'll be a solution seeker and problem solver, with the negotiating prowess to secure the necessary resources to support your work. • You will relish continuous improvement through peer-to-peer critique. • You will have the experience to manage your own work/life balance, putting your wellbeing front and centre. • And of course, you'll have some experience working as an Instructional Designer, or in a similar discipline, and have the skills to do some of the things that we talked about earlier - creating engaging animated, visual, text and video content. Candidates must be eligible to work in the UK Closing date: Friday 5th August 2022 Why Watson-Marlow: At Watson-Marlow Fluid Technology Solutions you face different challenges every single day. You are empowered to dream bigger and work smarter. You have time to live your life outside of your job. Our business is built by a diverse team of engineers, sales teams, marketers, administrators, designers, assemblers, chemists, web developers, accountants, analysts, programmers and many more. Globally we are united by our shared values that drive our culture. We want to be an employer where you make our difference. As a growing and ambitious organisation with a presence in over60 global locations and across multiple markets, we can offer you the workingenvironment and support needed to be successful. We are committed toachieving workforce diversity and creating an inclusive working environment. Wewelcome all applications irrespective of social and cultural background, age,gender, disability, sexual orientation or religious belief. What's in it for me? Weoffer a range of attractive staff benefits including accessible employeeforums, comprehensive pension packages, flexible working arrangements, privatemedical healthcare for all employees and inclusive employment practices. About Watson-Marlow Every day, we help companies across the globe to bemore efficient and sustainable. Watson-Marlow FluidTechnology Solutions (WMFTS) is the world leader in niche peristaltic pumps andassociated fluid path technologies. Comprising ten established brands, eachwith their area of expertise, but together offering our customers unrivalledsolutions for their pumping and fluid transfer applications. Together with our colleagues across Spirax-Sarco Engineeringplc, we are proud to be a FTSE 100 company.
NetSuite Developer (Remote, FTC contract for UK based projects) We are seeking an intermediate ERP software developer (ideally with NetSuite exp.) as follows Design and deliver technical solutions for customer problems within NetSuite OneWorld Solid understanding of at least one other platform, ie Java/WebSphere, .NET/C#, PHP/MySQL etc. Solid understanding of automating transactional business processes using ERP type systems Must understand the full Software Development LifeCycle (SDLC) with good UI/Database Design exp. Some Netsuite dev exp. (SuiteScript/SuiteTalk) is ideal, but other ERP/CRM solutions may work too Some Integration projects exp. is ideal, using XML and JSON/REST API's Netsuite certification is ideal, with a Comp. Science/Engineering or related degree Must be able to work to GMT time zone restrictions Get in touch for full details. Thank you!
05/11/2021
NetSuite Developer (Remote, FTC contract for UK based projects) We are seeking an intermediate ERP software developer (ideally with NetSuite exp.) as follows Design and deliver technical solutions for customer problems within NetSuite OneWorld Solid understanding of at least one other platform, ie Java/WebSphere, .NET/C#, PHP/MySQL etc. Solid understanding of automating transactional business processes using ERP type systems Must understand the full Software Development LifeCycle (SDLC) with good UI/Database Design exp. Some Netsuite dev exp. (SuiteScript/SuiteTalk) is ideal, but other ERP/CRM solutions may work too Some Integration projects exp. is ideal, using XML and JSON/REST API's Netsuite certification is ideal, with a Comp. Science/Engineering or related degree Must be able to work to GMT time zone restrictions Get in touch for full details. Thank you!
Technical Support Engineer
Reading
Permanent
Circa £24-28k + benefits
Our client are a market leader in the supply and installation of electronic locking systems into the hospitality and allied sectors supplying to both new build and replacement/refurbishment market in such as 5* hotels, hostels, student accommodation, military accommodation and serviced apartments.
This is an excellent opportunity with a market leader in their field and a company who look after their staff.
The Role
Technical Support to customers is a critical role within the Company. Clients include 5* hotels where the levels of customer satisfaction demanded are second to none through to hostels, student accommodation, military accommodation and serviced apartments. Time management and efficiency are key.
Technical Support for customers and field engineers is carried out by an established Technical Support team and we have an opening for a Technical Support Engineer.
Due to the nature of our business the successful candidate needs to have proven successful experience in supporting customers who use computer based and networked systems.
The role is based at our offices in Reading, Berkshire.
General Objective / Responsibilities
Answer technical support calls
Repair of products
Main Duties of Technical Support Team
Resolve technical issues by telephone and remote support where possible
Maintain customer software backups and log
Support external engineers
Support Sales and AMS
Repair equipment returned by customers
Log call conversations on CRM and report to customers
Experience Required
Previous experience in IT servicing/repairs
Experience of telephone support
Interest/experience of electronics
Remuneration
Salary £24-28k DOE, 25 days leave, matched pension etc
To be considered you must hold full rights to work in the UK without the need for sponsorship
Apply online now
29/10/2018
Technical Support Engineer
Reading
Permanent
Circa £24-28k + benefits
Our client are a market leader in the supply and installation of electronic locking systems into the hospitality and allied sectors supplying to both new build and replacement/refurbishment market in such as 5* hotels, hostels, student accommodation, military accommodation and serviced apartments.
This is an excellent opportunity with a market leader in their field and a company who look after their staff.
The Role
Technical Support to customers is a critical role within the Company. Clients include 5* hotels where the levels of customer satisfaction demanded are second to none through to hostels, student accommodation, military accommodation and serviced apartments. Time management and efficiency are key.
Technical Support for customers and field engineers is carried out by an established Technical Support team and we have an opening for a Technical Support Engineer.
Due to the nature of our business the successful candidate needs to have proven successful experience in supporting customers who use computer based and networked systems.
The role is based at our offices in Reading, Berkshire.
General Objective / Responsibilities
Answer technical support calls
Repair of products
Main Duties of Technical Support Team
Resolve technical issues by telephone and remote support where possible
Maintain customer software backups and log
Support external engineers
Support Sales and AMS
Repair equipment returned by customers
Log call conversations on CRM and report to customers
Experience Required
Previous experience in IT servicing/repairs
Experience of telephone support
Interest/experience of electronics
Remuneration
Salary £24-28k DOE, 25 days leave, matched pension etc
To be considered you must hold full rights to work in the UK without the need for sponsorship
Apply online now
Technical Support Engineer
Reading
Permanent
Circa £24-28k + benefits
Our client are a market leader in the supply and installation of electronic locking systems into the hospitality and allied sectors supplying to both new build and replacement/refurbishment market in such as 5* hotels, hostels, student accommodation, military accommodation and serviced apartments.
This is an excellent opportunity with a market leader in their field and a company who look after their staff.
The Role
Technical Support to customers is a critical role within the Company. Clients include 5* hotels where the levels of customer satisfaction demanded are second to none through to hostels, student accommodation, military accommodation and serviced apartments. Time management and efficiency are key.
Technical Support for customers and field engineers is carried out by an established Technical Support team and we have an opening for a Technical Support Engineer.
Due to the nature of our business the successful candidate needs to have proven successful experience in supporting customers who use computer based and networked systems.
The role is based at our offices in Reading, Berkshire.
General Objective / Responsibilities
Answer technical support calls
Repair of products
Main Duties of Technical Support Team
Resolve technical issues by telephone and remote support where possible
Maintain customer software backups and log
Support external engineers
Support Sales and AMS
Repair equipment returned by customers
Log call conversations on CRM and report to customers
Experience Required
Previous experience in IT servicing/repairs
Experience of telephone support
Interest/experience of electronics
Remuneration
Salary £24-28k DOE, 25 days leave, matched pension etc
To be considered you must hold full rights to work in the UK without the need for sponsorship
Apply online now
29/10/2018
Technical Support Engineer
Reading
Permanent
Circa £24-28k + benefits
Our client are a market leader in the supply and installation of electronic locking systems into the hospitality and allied sectors supplying to both new build and replacement/refurbishment market in such as 5* hotels, hostels, student accommodation, military accommodation and serviced apartments.
This is an excellent opportunity with a market leader in their field and a company who look after their staff.
The Role
Technical Support to customers is a critical role within the Company. Clients include 5* hotels where the levels of customer satisfaction demanded are second to none through to hostels, student accommodation, military accommodation and serviced apartments. Time management and efficiency are key.
Technical Support for customers and field engineers is carried out by an established Technical Support team and we have an opening for a Technical Support Engineer.
Due to the nature of our business the successful candidate needs to have proven successful experience in supporting customers who use computer based and networked systems.
The role is based at our offices in Reading, Berkshire.
General Objective / Responsibilities
Answer technical support calls
Repair of products
Main Duties of Technical Support Team
Resolve technical issues by telephone and remote support where possible
Maintain customer software backups and log
Support external engineers
Support Sales and AMS
Repair equipment returned by customers
Log call conversations on CRM and report to customers
Experience Required
Previous experience in IT servicing/repairs
Experience of telephone support
Interest/experience of electronics
Remuneration
Salary £24-28k DOE, 25 days leave, matched pension etc
To be considered you must hold full rights to work in the UK without the need for sponsorship
Apply online now
Application Support Analyst - SQL - SCRIPTING
Bristol
37k
Ideal Candidate:
End-users will be internal customers, such as operations, compliance development team, business intelligence, finance and other business teams as appropriate.
Experience of providing Application Support and remote systems support to end users, a robust knowledge of SQL combined with C#, PowerShell scripting experience alongside understanding of coding would be really beneficial to be successful in the role.
Responsibilities:
Log support calls and document their outcome to facilitate the resolution of common queries.
Trouble-shoot, analyse, develop and apply BAU configuration changes and updates across applications as needed and liaise with other business departments and suppliers to maintain systems integrity, or Redirect or escalate support requests to the appropriate Dev team or relevant third party supplier.
Collaborate with third party suppliers to supply system updates and resolve issues
Pro-actively provide information to users on the progress of outstanding support calls.
Administration of users and setup of new accounts in ePortfolio and related systems.
Assist in providing reports and creating report templates for users using SQ/Excel/SSRS working with the BI team
Assisting Testing new functionality as it becomes available
Assisting in new feature specification and design through liaison with other business department and the external third party suppliers in new development requests (for example, Dynamics CRM, Fuse, Pulse)
Maintain and administer the software systems including CRM, local ERP, SharePoint, TFS, intranet systems.
"Southern Lights Ltd act as an employment agency for the purposes of this advert"
For more information on the company and a detailed job specification please apply now
09/09/2016
Application Support Analyst - SQL - SCRIPTING
Bristol
37k
Ideal Candidate:
End-users will be internal customers, such as operations, compliance development team, business intelligence, finance and other business teams as appropriate.
Experience of providing Application Support and remote systems support to end users, a robust knowledge of SQL combined with C#, PowerShell scripting experience alongside understanding of coding would be really beneficial to be successful in the role.
Responsibilities:
Log support calls and document their outcome to facilitate the resolution of common queries.
Trouble-shoot, analyse, develop and apply BAU configuration changes and updates across applications as needed and liaise with other business departments and suppliers to maintain systems integrity, or Redirect or escalate support requests to the appropriate Dev team or relevant third party supplier.
Collaborate with third party suppliers to supply system updates and resolve issues
Pro-actively provide information to users on the progress of outstanding support calls.
Administration of users and setup of new accounts in ePortfolio and related systems.
Assist in providing reports and creating report templates for users using SQ/Excel/SSRS working with the BI team
Assisting Testing new functionality as it becomes available
Assisting in new feature specification and design through liaison with other business department and the external third party suppliers in new development requests (for example, Dynamics CRM, Fuse, Pulse)
Maintain and administer the software systems including CRM, local ERP, SharePoint, TFS, intranet systems.
"Southern Lights Ltd act as an employment agency for the purposes of this advert"
For more information on the company and a detailed job specification please apply now
Application Support Analyst - SQL - SCRIPTING
Bristol
37k
Ideal Candidate:
End-users will be internal customers, such as operations, compliance development team, business intelligence, finance and other business teams as appropriate.
Experience of providing Application Support and remote systems support to end users, a robust knowledge of SQL combined with C#, PowerShell scripting experience alongside understanding of coding would be really beneficial to be successful in the role.
Responsibilities:
Log support calls and document their outcome to facilitate the resolution of common queries.
Trouble-shoot, analyse, develop and apply BAU configuration changes and updates across applications as needed and liaise with other business departments and suppliers to maintain systems integrity, or Redirect or escalate support requests to the appropriate Dev team or relevant third party supplier.
Collaborate with third party suppliers to supply system updates and resolve issues
Pro-actively provide information to users on the progress of outstanding support calls.
Administration of users and setup of new accounts in ePortfolio and related systems.
Assist in providing reports and creating report templates for users using SQ/Excel/SSRS working with the BI team
Assisting Testing new functionality as it becomes available
Assisting in new feature specification and design through liaison with other business department and the external third party suppliers in new development requests (for example, Dynamics CRM, Fuse, Pulse)
Maintain and administer the software systems including CRM, local ERP, SharePoint, TFS, intranet systems.
"Southern Lights Ltd act as an employment agency for the purposes of this advert"
For more information on the company and a detailed job specification please apply now
09/09/2016
Application Support Analyst - SQL - SCRIPTING
Bristol
37k
Ideal Candidate:
End-users will be internal customers, such as operations, compliance development team, business intelligence, finance and other business teams as appropriate.
Experience of providing Application Support and remote systems support to end users, a robust knowledge of SQL combined with C#, PowerShell scripting experience alongside understanding of coding would be really beneficial to be successful in the role.
Responsibilities:
Log support calls and document their outcome to facilitate the resolution of common queries.
Trouble-shoot, analyse, develop and apply BAU configuration changes and updates across applications as needed and liaise with other business departments and suppliers to maintain systems integrity, or Redirect or escalate support requests to the appropriate Dev team or relevant third party supplier.
Collaborate with third party suppliers to supply system updates and resolve issues
Pro-actively provide information to users on the progress of outstanding support calls.
Administration of users and setup of new accounts in ePortfolio and related systems.
Assist in providing reports and creating report templates for users using SQ/Excel/SSRS working with the BI team
Assisting Testing new functionality as it becomes available
Assisting in new feature specification and design through liaison with other business department and the external third party suppliers in new development requests (for example, Dynamics CRM, Fuse, Pulse)
Maintain and administer the software systems including CRM, local ERP, SharePoint, TFS, intranet systems.
"Southern Lights Ltd act as an employment agency for the purposes of this advert"
For more information on the company and a detailed job specification please apply now
Application Support Analyst - SQL - SCRIPTING
Bristol
37k
Ideal Candidate:
End-users will be internal customers, such as operations, compliance development team, business intelligence, finance and other business teams as appropriate.
Experience of providing Application Support and remote systems support to end users, a robust knowledge of SQL combined with C#, PowerShell scripting experience alongside understanding of coding would be really beneficial to be successful in the role.
Responsibilities:
Log support calls and document their outcome to facilitate the resolution of common queries.
Trouble-shoot, analyse, develop and apply BAU configuration changes and updates across applications as needed and liaise with other business departments and suppliers to maintain systems integrity, or Redirect or escalate support requests to the appropriate Dev team or relevant third party supplier.
Collaborate with third party suppliers to supply system updates and resolve issues
Pro-actively provide information to users on the progress of outstanding support calls.
Administration of users and setup of new accounts in ePortfolio and related systems.
Assist in providing reports and creating report templates for users using SQ/Excel/SSRS working with the BI team
Assisting Testing new functionality as it becomes available
Assisting in new feature specification and design through liaison with other business department and the external third party suppliers in new development requests (for example, Dynamics CRM, Fuse, Pulse)
Maintain and administer the software systems including CRM, local ERP, SharePoint, TFS, intranet systems.
"Southern Lights Ltd act as an employment agency for the purposes of this advert"
For more information on the company and a detailed job specification please apply now
09/09/2016
Application Support Analyst - SQL - SCRIPTING
Bristol
37k
Ideal Candidate:
End-users will be internal customers, such as operations, compliance development team, business intelligence, finance and other business teams as appropriate.
Experience of providing Application Support and remote systems support to end users, a robust knowledge of SQL combined with C#, PowerShell scripting experience alongside understanding of coding would be really beneficial to be successful in the role.
Responsibilities:
Log support calls and document their outcome to facilitate the resolution of common queries.
Trouble-shoot, analyse, develop and apply BAU configuration changes and updates across applications as needed and liaise with other business departments and suppliers to maintain systems integrity, or Redirect or escalate support requests to the appropriate Dev team or relevant third party supplier.
Collaborate with third party suppliers to supply system updates and resolve issues
Pro-actively provide information to users on the progress of outstanding support calls.
Administration of users and setup of new accounts in ePortfolio and related systems.
Assist in providing reports and creating report templates for users using SQ/Excel/SSRS working with the BI team
Assisting Testing new functionality as it becomes available
Assisting in new feature specification and design through liaison with other business department and the external third party suppliers in new development requests (for example, Dynamics CRM, Fuse, Pulse)
Maintain and administer the software systems including CRM, local ERP, SharePoint, TFS, intranet systems.
"Southern Lights Ltd act as an employment agency for the purposes of this advert"
For more information on the company and a detailed job specification please apply now
Application Support Analyst - SQL - SCRIPTING
Bristol
37k
Ideal Candidate:
End-users will be internal customers, such as operations, compliance development team, business intelligence, finance and other business teams as appropriate.
Experience of providing Application Support and remote systems support to end users, a robust knowledge of SQL combined with C#, PowerShell scripting experience alongside understanding of coding would be really beneficial to be successful in the role.
Responsibilities:
Log support calls and document their outcome to facilitate the resolution of common queries.
Trouble-shoot, analyse, develop and apply BAU configuration changes and updates across applications as needed and liaise with other business departments and suppliers to maintain systems integrity, or Redirect or escalate support requests to the appropriate Dev team or relevant third party supplier.
Collaborate with third party suppliers to supply system updates and resolve issues
Pro-actively provide information to users on the progress of outstanding support calls.
Administration of users and setup of new accounts in ePortfolio and related systems.
Assist in providing reports and creating report templates for users using SQ/Excel/SSRS working with the BI team
Assisting Testing new functionality as it becomes available
Assisting in new feature specification and design through liaison with other business department and the external third party suppliers in new development requests (for example, Dynamics CRM, Fuse, Pulse)
Maintain and administer the software systems including CRM, local ERP, SharePoint, TFS, intranet systems.
"Southern Lights Ltd act as an employment agency for the purposes of this advert"
For more information on the company and a detailed job specification please apply now
09/09/2016
Application Support Analyst - SQL - SCRIPTING
Bristol
37k
Ideal Candidate:
End-users will be internal customers, such as operations, compliance development team, business intelligence, finance and other business teams as appropriate.
Experience of providing Application Support and remote systems support to end users, a robust knowledge of SQL combined with C#, PowerShell scripting experience alongside understanding of coding would be really beneficial to be successful in the role.
Responsibilities:
Log support calls and document their outcome to facilitate the resolution of common queries.
Trouble-shoot, analyse, develop and apply BAU configuration changes and updates across applications as needed and liaise with other business departments and suppliers to maintain systems integrity, or Redirect or escalate support requests to the appropriate Dev team or relevant third party supplier.
Collaborate with third party suppliers to supply system updates and resolve issues
Pro-actively provide information to users on the progress of outstanding support calls.
Administration of users and setup of new accounts in ePortfolio and related systems.
Assist in providing reports and creating report templates for users using SQ/Excel/SSRS working with the BI team
Assisting Testing new functionality as it becomes available
Assisting in new feature specification and design through liaison with other business department and the external third party suppliers in new development requests (for example, Dynamics CRM, Fuse, Pulse)
Maintain and administer the software systems including CRM, local ERP, SharePoint, TFS, intranet systems.
"Southern Lights Ltd act as an employment agency for the purposes of this advert"
For more information on the company and a detailed job specification please apply now
