ServiceNow Technical Architect Our client, a leading global supplier for IT services, requires ServiceNow Technical Architect to be based at their client's office in London, UK. This is a hybrid role - you can work remotely in the UK and attend the London office 1-2 days per week . This is a 6+ month temporary contract to start ASAP Day rate: Competitive Market rate Key Responsibilities Understand Solution for the implementation or Maintenance of ServiceNow platform Work with Architect and customers for the technical requirements, document them, play back and baseline Develop a design aligned with the Architecture (if applicable) and technical requirements Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements Perform Sprint activities (if agile) with the customer and the team: Develop User stories from the requirements Estimate effort, Work with the product sponsor to prioritize the user stores Do sprint planning Assign sprint activities to the team Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements Track and share the status of sprint/user stories with the Project Manager Identify and manage risks and challenges Ensure the quality deployment of the product as per the design Ensure the security, resilience of the components as per the design Key Requirements Essential Skills: Experience as a Technical Architect in ServiceNow Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture Solutions Understanding customer business requirements and converting them to functional requirements Responsible for reviewing requirements for accurate estimation Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation life cycle for ServiceNow Expertise ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities, Project Management expertise Review, and do proactive analysis and resolve application issues as needed Mentor and share technical knowledge/guidance to team Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL/industry standards Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation Should possess good knowledge in Agile/Scrum methodology Desirable Skills: Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts Excellent team management skills to manage the project team and members Due to the volume of applications received, unfortunately we cannot respond to everyone. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
10/12/2025
Contractor
ServiceNow Technical Architect Our client, a leading global supplier for IT services, requires ServiceNow Technical Architect to be based at their client's office in London, UK. This is a hybrid role - you can work remotely in the UK and attend the London office 1-2 days per week . This is a 6+ month temporary contract to start ASAP Day rate: Competitive Market rate Key Responsibilities Understand Solution for the implementation or Maintenance of ServiceNow platform Work with Architect and customers for the technical requirements, document them, play back and baseline Develop a design aligned with the Architecture (if applicable) and technical requirements Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements Perform Sprint activities (if agile) with the customer and the team: Develop User stories from the requirements Estimate effort, Work with the product sponsor to prioritize the user stores Do sprint planning Assign sprint activities to the team Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements Track and share the status of sprint/user stories with the Project Manager Identify and manage risks and challenges Ensure the quality deployment of the product as per the design Ensure the security, resilience of the components as per the design Key Requirements Essential Skills: Experience as a Technical Architect in ServiceNow Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture Solutions Understanding customer business requirements and converting them to functional requirements Responsible for reviewing requirements for accurate estimation Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation life cycle for ServiceNow Expertise ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities, Project Management expertise Review, and do proactive analysis and resolve application issues as needed Mentor and share technical knowledge/guidance to team Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL/industry standards Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation Should possess good knowledge in Agile/Scrum methodology Desirable Skills: Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts Excellent team management skills to manage the project team and members Due to the volume of applications received, unfortunately we cannot respond to everyone. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
UK - ServiceNow Consultant - Hybrid I'm supporting a leading consultancy that is expanding its ServiceNow capability in the UK. We're seeking ServiceNow specialists across multiple levels, from experienced consultants through to senior architects, to join a high-performing and growing practice. Role Overview Contribute to or lead full lifecycle ServiceNow implementations across modules such as ITSM, ITOM, HRSD, SecOps, and CSM Work directly with business and technical stakeholders to shape high-quality solutions Support the development of best-practice frameworks and platform standards Mentor junior colleagues (for senior-level applicants) Occasional travel to client sites across the UK, with full flexibility Requirements Hands-on experience with the ServiceNow platform in consulting or delivery roles Strong understanding of platform configuration, integrations, and delivery methodologies Excellent communication and stakeholder engagement skills Relevant ServiceNow certifications (CSA, CIS, CTA, etc.) are a strong plus What's Offered Clear career progression pathways within a growing ServiceNow practice Flexible working arrangements Opportunity to deliver impactful, enterprise-scale digital transformation projects If you're exploring your next move within the UK's ServiceNow market, I'd be happy to arrange a confidential discussion.
10/12/2025
Full time
UK - ServiceNow Consultant - Hybrid I'm supporting a leading consultancy that is expanding its ServiceNow capability in the UK. We're seeking ServiceNow specialists across multiple levels, from experienced consultants through to senior architects, to join a high-performing and growing practice. Role Overview Contribute to or lead full lifecycle ServiceNow implementations across modules such as ITSM, ITOM, HRSD, SecOps, and CSM Work directly with business and technical stakeholders to shape high-quality solutions Support the development of best-practice frameworks and platform standards Mentor junior colleagues (for senior-level applicants) Occasional travel to client sites across the UK, with full flexibility Requirements Hands-on experience with the ServiceNow platform in consulting or delivery roles Strong understanding of platform configuration, integrations, and delivery methodologies Excellent communication and stakeholder engagement skills Relevant ServiceNow certifications (CSA, CIS, CTA, etc.) are a strong plus What's Offered Clear career progression pathways within a growing ServiceNow practice Flexible working arrangements Opportunity to deliver impactful, enterprise-scale digital transformation projects If you're exploring your next move within the UK's ServiceNow market, I'd be happy to arrange a confidential discussion.
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: Service Architect Location: Barrow In Furness - Cumbria, LA14 4BN (Hybrid, 40% onsite - 60% home) Duration: Until 26/06/2026 Pay Rate: £608 per day through FCSA Umbrella Clearance: SC required Role Overview: The Service Architect is responsible for designing and defining end-to-end IT service solutions that meet business requirements and align with organizational standards. This role ensures that services are scalable, secure, and deliverable within agreed SLAs, while integrating seamlessly with existing processes and technologies. Key Responsibilities: Service Design: Develop service architectures that cover infrastructure, applications, and operational processes. Requirements Analysis: Work with stakeholders to capture functional and non-functional requirements for new or modified services. Integration: Ensure new services integrate effectively with existing ITSM processes (eg, Incident, Problem, Change, and Configuration Management). Documentation: Produce service design packages, including service models, operational procedures, and support documentation. Governance: Define service standards and ensure compliance with organizational and regulatory requirements. Transition Support: Collaborate with project teams to ensure smooth transition from design to live operation. Continuous Improvement: Identify opportunities to enhance service performance and cost efficiency. Required Skills & Experience: Proven experience in service architecture or IT service design roles. Strong understanding of ITIL framework and service management principles. Knowledge of enterprise infrastructure and application landscapes. Ability to create detailed service models and operational documentation. Excellent stakeholder engagement and communication skills. Security Clearance: Ability to work with sensitive and classified information in compliance with government and organizational security policies. Additional Requirements: Likely to require on-site work at customer location in Barrow-in-Furness as part of project delivery. Preferred Qualifications: ITIL certification (Foundation or higher). Experience in large-scale enterprise or government environments. Familiarity with service modelling tools and frameworks. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
09/12/2025
Contractor
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: Service Architect Location: Barrow In Furness - Cumbria, LA14 4BN (Hybrid, 40% onsite - 60% home) Duration: Until 26/06/2026 Pay Rate: £608 per day through FCSA Umbrella Clearance: SC required Role Overview: The Service Architect is responsible for designing and defining end-to-end IT service solutions that meet business requirements and align with organizational standards. This role ensures that services are scalable, secure, and deliverable within agreed SLAs, while integrating seamlessly with existing processes and technologies. Key Responsibilities: Service Design: Develop service architectures that cover infrastructure, applications, and operational processes. Requirements Analysis: Work with stakeholders to capture functional and non-functional requirements for new or modified services. Integration: Ensure new services integrate effectively with existing ITSM processes (eg, Incident, Problem, Change, and Configuration Management). Documentation: Produce service design packages, including service models, operational procedures, and support documentation. Governance: Define service standards and ensure compliance with organizational and regulatory requirements. Transition Support: Collaborate with project teams to ensure smooth transition from design to live operation. Continuous Improvement: Identify opportunities to enhance service performance and cost efficiency. Required Skills & Experience: Proven experience in service architecture or IT service design roles. Strong understanding of ITIL framework and service management principles. Knowledge of enterprise infrastructure and application landscapes. Ability to create detailed service models and operational documentation. Excellent stakeholder engagement and communication skills. Security Clearance: Ability to work with sensitive and classified information in compliance with government and organizational security policies. Additional Requirements: Likely to require on-site work at customer location in Barrow-in-Furness as part of project delivery. Preferred Qualifications: ITIL certification (Foundation or higher). Experience in large-scale enterprise or government environments. Familiarity with service modelling tools and frameworks. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
IT Support Engineer - Modern Workplace Specialist Location: Berkshire (with occasional travel between sites) Salary: Negotiable depending on experience + benefits Company: Leading Financial Services Organisation About the Role Our client, a well-established financial services organisation, is seeking an experienced IT Support Engineer with strong expertise in Microsoft's Modern Workplace technologies to join their dynamic IT team in Berkshire. This is a hands-on technical role requiring proven experience across the full Microsoft cloud ecosystem. You'll be responsible for day-to-day IT support while also working on strategic Modern Workplace projects that keep our organisation secure, efficient, and productive. What You'll Be Doing Modern Workplace Management (Key Focus) Manage and troubleshoot Azure Virtual Desktop (AVD) sessions and environments Administer our Microsoft 365 ecosystem including SharePoint, Teams, and OneDrive Configure and support devices using Autopilot and Microsoft Intune Implement and manage security policies through Microsoft Defender and Privileged Identity Management (PIM) Maintain and troubleshoot Entra ID (Azure AD) including user management, conditional access, and identity protection Work with our Cloud Service Provider to ensure platform security and performance Proactively monitor Modern Workplace performance and recommend improvements IT Support & Operations Manage the ITSM ticket queue for incidents, requests, and changes Support user onboarding and offboarding processes Provide break-fix support across multiple office locations Set up devices with Apple Business Manager, Intune, and Autopilot Maintain communications rooms and manage IT asset disposal Support IT audits and maintain ISO 27001 and Cyber Essentials certifications Contribute to local IT projects and initiatives Essential Skills & Experience Proven hands-on experience with Azure Virtual Desktop (AVD) - deployment, management, and troubleshooting Strong working knowledge of Microsoft Azure services and administration Demonstrated experience with Autopilot device deployment and configuration Practical experience implementing and managing Microsoft Intune for device management Working knowledge of Microsoft Defender for endpoint security Experience with Entra ID (Azure Active Directory) including user/group management, conditional access, and authentication Understanding of Privileged Identity Management (PIM) and its role in security Solid experience administering Microsoft 365 including SharePoint, Teams, and OneDrive Why Join? Our client operates with strong values that guide everything they do: Partnership - relationships define them and support common goals Respect - they trust each other and embrace diversity Accountability - they take ownership and encourage learning Integrity - open and honest in all dealings Service - they exceed customer and partner expectations Excellence - best-in-class practices and professionalism You'll be joining a supportive team where your technical expertise will be valued and where you'll have the opportunity to develop your skills in a modern, cloud-first IT environment.
09/12/2025
Full time
IT Support Engineer - Modern Workplace Specialist Location: Berkshire (with occasional travel between sites) Salary: Negotiable depending on experience + benefits Company: Leading Financial Services Organisation About the Role Our client, a well-established financial services organisation, is seeking an experienced IT Support Engineer with strong expertise in Microsoft's Modern Workplace technologies to join their dynamic IT team in Berkshire. This is a hands-on technical role requiring proven experience across the full Microsoft cloud ecosystem. You'll be responsible for day-to-day IT support while also working on strategic Modern Workplace projects that keep our organisation secure, efficient, and productive. What You'll Be Doing Modern Workplace Management (Key Focus) Manage and troubleshoot Azure Virtual Desktop (AVD) sessions and environments Administer our Microsoft 365 ecosystem including SharePoint, Teams, and OneDrive Configure and support devices using Autopilot and Microsoft Intune Implement and manage security policies through Microsoft Defender and Privileged Identity Management (PIM) Maintain and troubleshoot Entra ID (Azure AD) including user management, conditional access, and identity protection Work with our Cloud Service Provider to ensure platform security and performance Proactively monitor Modern Workplace performance and recommend improvements IT Support & Operations Manage the ITSM ticket queue for incidents, requests, and changes Support user onboarding and offboarding processes Provide break-fix support across multiple office locations Set up devices with Apple Business Manager, Intune, and Autopilot Maintain communications rooms and manage IT asset disposal Support IT audits and maintain ISO 27001 and Cyber Essentials certifications Contribute to local IT projects and initiatives Essential Skills & Experience Proven hands-on experience with Azure Virtual Desktop (AVD) - deployment, management, and troubleshooting Strong working knowledge of Microsoft Azure services and administration Demonstrated experience with Autopilot device deployment and configuration Practical experience implementing and managing Microsoft Intune for device management Working knowledge of Microsoft Defender for endpoint security Experience with Entra ID (Azure Active Directory) including user/group management, conditional access, and authentication Understanding of Privileged Identity Management (PIM) and its role in security Solid experience administering Microsoft 365 including SharePoint, Teams, and OneDrive Why Join? Our client operates with strong values that guide everything they do: Partnership - relationships define them and support common goals Respect - they trust each other and embrace diversity Accountability - they take ownership and encourage learning Integrity - open and honest in all dealings Service - they exceed customer and partner expectations Excellence - best-in-class practices and professionalism You'll be joining a supportive team where your technical expertise will be valued and where you'll have the opportunity to develop your skills in a modern, cloud-first IT environment.
Role Summary As the ITSM / Platform Specialist you will take ownership of our clients Hornbill Service Manager platform, optimising, extending and automating workflows to drive efficiency and service excellence across the organisation. You'll work closely with IT, operations and business teams to ensure ticketing, service catalogue, incident/change management, self-service and asset and processes meet business needs but with less manual effort and faster, more reliable delivery. Key Responsibilities Administer, configure and maintain the Service Manager platform (service desk, service catalogue, self-service portal, asset/CMDB, dashboards, reporting) to meet business requirements. Develop and implement automated workflows, integrations and codeless automations to reduce manual ticket handling, speed up request fulfilment, and support service orchestration to onboarding. Work with stakeholders (IT, operations, business units) to understand their service needs and translate them into Hornbill configurations or process improvements. Manage and optimise ITSM processes (incident, change, problem, request, asset management) in line with best practices. Monitor performance of service delivery maintain SLAs, generate and analyse reports/dashboards, produce metrics and trend analysis to highlight areas for improvement. Document configurations, workflows, known issues, change logs maintain up-to-date documentation for audits, future reference, and governance. Collaborate with IT and business staff to onboard new services into Hornbill, build service-catalogue items, design request forms, approvals, notifications, and workflows. Support continuous improvement initiatives proactively identify inefficiencies in existing processes and push forward automation or process re-design. Required Skills & Experience Experience administering and configuring enterprise ITSM platforms - ideally Hornbill Service Manager, or similar including service desk, catalogue, workflows, CMDB/asset management. Good understanding of ITSM concepts and processes: incident, problem, change, request management, asset/CMDB, service catalogue, self-service, SLAs. Demonstrable experience in building and maintaining automation and/or workflow orchestration (automation of service requests, approvals, notifications, asset lifecycle, etc.). Strong analytical and problem solving skills ability to translate business needs into technical workflows, identify bottlenecks, and design scalable solutions. Good communication and stakeholder-management skills and able to work across IT teams, business units, and end-users to understand needs and deliver value. Methodical and process oriented mindset: keen on documenting, standardising and improving processes, ensuring consistency and compliance. Ideally some exposure to integrations (between ITSM and other tools/systems, or databases), reporting/dashboarding, and data-driven decision making. (Optional but beneficial): familiarity with utilities sector or regulated industries to understand compliance, asset management, and service-delivery constraints relevant to that sector. Nice-to-Have / Preferred Qualifications Formal certification in ITSM/ITIL (or equivalent) or relevant training. Experience with Hornbill-specific advanced features (self-service portal design, automation, workflows, CMDB lifecycle, reporting dashboards). Previous experience in utilities, energy, infrastructure or similarly regulated environments. Scripting or lightweight developer skills (if automation/integration touches custom scripts or APIs). Project-management or change-management exposure (helpful if role evolves into ITSM process owner / service-delivery lead). At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
09/12/2025
Contractor
Role Summary As the ITSM / Platform Specialist you will take ownership of our clients Hornbill Service Manager platform, optimising, extending and automating workflows to drive efficiency and service excellence across the organisation. You'll work closely with IT, operations and business teams to ensure ticketing, service catalogue, incident/change management, self-service and asset and processes meet business needs but with less manual effort and faster, more reliable delivery. Key Responsibilities Administer, configure and maintain the Service Manager platform (service desk, service catalogue, self-service portal, asset/CMDB, dashboards, reporting) to meet business requirements. Develop and implement automated workflows, integrations and codeless automations to reduce manual ticket handling, speed up request fulfilment, and support service orchestration to onboarding. Work with stakeholders (IT, operations, business units) to understand their service needs and translate them into Hornbill configurations or process improvements. Manage and optimise ITSM processes (incident, change, problem, request, asset management) in line with best practices. Monitor performance of service delivery maintain SLAs, generate and analyse reports/dashboards, produce metrics and trend analysis to highlight areas for improvement. Document configurations, workflows, known issues, change logs maintain up-to-date documentation for audits, future reference, and governance. Collaborate with IT and business staff to onboard new services into Hornbill, build service-catalogue items, design request forms, approvals, notifications, and workflows. Support continuous improvement initiatives proactively identify inefficiencies in existing processes and push forward automation or process re-design. Required Skills & Experience Experience administering and configuring enterprise ITSM platforms - ideally Hornbill Service Manager, or similar including service desk, catalogue, workflows, CMDB/asset management. Good understanding of ITSM concepts and processes: incident, problem, change, request management, asset/CMDB, service catalogue, self-service, SLAs. Demonstrable experience in building and maintaining automation and/or workflow orchestration (automation of service requests, approvals, notifications, asset lifecycle, etc.). Strong analytical and problem solving skills ability to translate business needs into technical workflows, identify bottlenecks, and design scalable solutions. Good communication and stakeholder-management skills and able to work across IT teams, business units, and end-users to understand needs and deliver value. Methodical and process oriented mindset: keen on documenting, standardising and improving processes, ensuring consistency and compliance. Ideally some exposure to integrations (between ITSM and other tools/systems, or databases), reporting/dashboarding, and data-driven decision making. (Optional but beneficial): familiarity with utilities sector or regulated industries to understand compliance, asset management, and service-delivery constraints relevant to that sector. Nice-to-Have / Preferred Qualifications Formal certification in ITSM/ITIL (or equivalent) or relevant training. Experience with Hornbill-specific advanced features (self-service portal design, automation, workflows, CMDB lifecycle, reporting dashboards). Previous experience in utilities, energy, infrastructure or similarly regulated environments. Scripting or lightweight developer skills (if automation/integration touches custom scripts or APIs). Project-management or change-management exposure (helpful if role evolves into ITSM process owner / service-delivery lead). At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Our client, a growing accountancy and professional services firm with offices across Central and Southern England is seeking a 1st Line Support Analyst, based in their offices just outside of Central Oxford. This is a hybrid working role with flexibility around working hours. This is a great opportunity for someone who enjoys problem-solving, providing excellent service, and developing their technical skills. The Role In this role, you will be the first point of contact for all IT-related queries . Your responsibilities will include: Investigating and resolving first-line technical issues with desktops, laptops, mobiles, and standard business applications Handling support requests via phone, email, ITSM portal, and walk-ups Logging, categorising, and prioritising tickets accurately in the ITSM tool Monitoring ticket queues to ensure SLAs and response times are met Escalating complex issues to 2nd Line or specialist teams when needed Providing clear, friendly, and professional communication to users Contributing to process improvements and knowledge articles Supporting IT changes, upgrades, and technology rollouts Liaising with external suppliers when required About You You will be: Experienced in a 1st Line Service Desk or similar support role Familiar with Active Directory (user and group management) Experienced with an ITSM platform such as Freshservice, ServiceNow, or Jira Able to troubleshoot hardware, software, and basic network issues A strong communicator, both verbally and in writing Confident using Excel This is a fantastic opportunity to join a business that is on a strong growth trajectory and who offers exceptional career development and support.
08/12/2025
Full time
Our client, a growing accountancy and professional services firm with offices across Central and Southern England is seeking a 1st Line Support Analyst, based in their offices just outside of Central Oxford. This is a hybrid working role with flexibility around working hours. This is a great opportunity for someone who enjoys problem-solving, providing excellent service, and developing their technical skills. The Role In this role, you will be the first point of contact for all IT-related queries . Your responsibilities will include: Investigating and resolving first-line technical issues with desktops, laptops, mobiles, and standard business applications Handling support requests via phone, email, ITSM portal, and walk-ups Logging, categorising, and prioritising tickets accurately in the ITSM tool Monitoring ticket queues to ensure SLAs and response times are met Escalating complex issues to 2nd Line or specialist teams when needed Providing clear, friendly, and professional communication to users Contributing to process improvements and knowledge articles Supporting IT changes, upgrades, and technology rollouts Liaising with external suppliers when required About You You will be: Experienced in a 1st Line Service Desk or similar support role Familiar with Active Directory (user and group management) Experienced with an ITSM platform such as Freshservice, ServiceNow, or Jira Able to troubleshoot hardware, software, and basic network issues A strong communicator, both verbally and in writing Confident using Excel This is a fantastic opportunity to join a business that is on a strong growth trajectory and who offers exceptional career development and support.
Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: 65-70k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team. Operational Oversight: Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus. Quality Assurance: Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards. Strategic Planning and Improvement: Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures. Requirements: Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future of digital operations People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
04/12/2025
Full time
Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: 65-70k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team. Operational Oversight: Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus. Quality Assurance: Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards. Strategic Planning and Improvement: Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures. Requirements: Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future of digital operations People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
ServiceNow Architect - Hybrid (UK-wide, once/month office + client travel) - 75k + bonus We're on the lookout for a ServiceNow Architect who knows their way around the platform and isn't afraid to get stuck in. You'll be joining a solid team working with big-name clients on proper transformation projects, not just tweaking forms or fiddling with workflows. You don't have to have bags of experience, but ideally you'll come from a consultancy background and have done some work in the ServiceNow Architecture space. If you're someone who enjoys solving chunky problems, building slick solutions, and having a real say in how things get done, this could be right up your street. What You'll Be Doing: You'll be front and centre when it comes to shaping how ServiceNow fits into the wider business and tech landscape. That means working closely with clients to understand what they actually need, mapping out the journey, and designing the architecture to get them there. You'll be hands-on with the platform - building, configuring, and making sure it all runs like clockwork. Whether it's ITSM, ITOM, GenAI, or UI Builder, you'll know how to get the best out of it. You'll also be guiding developers, consultants, and PMs to make sure everyone's pulling in the same direction. And it's not just about the tech. You'll be helping clients rethink how they work spotting opportunities to automate, streamline, and improve. You'll also get involved in internal innovation, shaping new ideas, writing the odd whitepaper, and helping win new work. What We're After: You might already be an Architect, or you're a strong Developer ready to step up. Either way, you've got solid platform experience, a few certs under your belt (System Admin, Implementation Specialist, etc.), and you're comfortable talking both tech and business. You've worked across different modules and know how to tie it all together into something that delivers real value. You're confident leading teams, working with clients, and making decisions that stick. Bonus points if you've worked in agile setups, used modelling tools like BPMN/UML, and have a decent handle on scripting and integrations. But more than anything, we want someone who's curious, collaborative, and up for a challenge. What's In It For You: Up to 75k base + performance bonus Flexible benefits tailored to your lifestyle Mental health and wellbeing support Fancy it? I'm looking to get CVs out for this ASAP so send your CV in for immediate consideration on this one. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
02/12/2025
Full time
ServiceNow Architect - Hybrid (UK-wide, once/month office + client travel) - 75k + bonus We're on the lookout for a ServiceNow Architect who knows their way around the platform and isn't afraid to get stuck in. You'll be joining a solid team working with big-name clients on proper transformation projects, not just tweaking forms or fiddling with workflows. You don't have to have bags of experience, but ideally you'll come from a consultancy background and have done some work in the ServiceNow Architecture space. If you're someone who enjoys solving chunky problems, building slick solutions, and having a real say in how things get done, this could be right up your street. What You'll Be Doing: You'll be front and centre when it comes to shaping how ServiceNow fits into the wider business and tech landscape. That means working closely with clients to understand what they actually need, mapping out the journey, and designing the architecture to get them there. You'll be hands-on with the platform - building, configuring, and making sure it all runs like clockwork. Whether it's ITSM, ITOM, GenAI, or UI Builder, you'll know how to get the best out of it. You'll also be guiding developers, consultants, and PMs to make sure everyone's pulling in the same direction. And it's not just about the tech. You'll be helping clients rethink how they work spotting opportunities to automate, streamline, and improve. You'll also get involved in internal innovation, shaping new ideas, writing the odd whitepaper, and helping win new work. What We're After: You might already be an Architect, or you're a strong Developer ready to step up. Either way, you've got solid platform experience, a few certs under your belt (System Admin, Implementation Specialist, etc.), and you're comfortable talking both tech and business. You've worked across different modules and know how to tie it all together into something that delivers real value. You're confident leading teams, working with clients, and making decisions that stick. Bonus points if you've worked in agile setups, used modelling tools like BPMN/UML, and have a decent handle on scripting and integrations. But more than anything, we want someone who's curious, collaborative, and up for a challenge. What's In It For You: Up to 75k base + performance bonus Flexible benefits tailored to your lifestyle Mental health and wellbeing support Fancy it? I'm looking to get CVs out for this ASAP so send your CV in for immediate consideration on this one. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
3rd Line Windows Engineer Location: Basingstoke (Travel to customer sites required) Working Model: Office-based due to support requirements Security Clearance: DV Eligible Overview We are seeking an experienced 3rd Line Windows Engineer to join our established team of 2nd and 3rd Line support specialists. In this role, you will deliver advanced technical support across Windows-based infrastructure, providing expertise to a high-profile user community. You will work closely with customers and stakeholders through our IT Service Management (ITSM) toolset while taking ownership of incident triage, event monitoring, and escalations. You will be part of a team that values innovation, knowledge sharing, and continuous improvement contributing to the delivery of secure, stable, and sustainable IT services. Key Responsibilities Provide 3rd Line support across Windows Server and Windows-based services Oversee event monitoring, triage, and escalation using industry-leading tooling Troubleshoot and resolve complex Windows infrastructure issues Work closely with 2nd Line teams to provide guidance, support, and escalations Manage and maintain Active Directory, Group Policy, and related services Support and optimise MECM/SCCM deployments and patching processes Administer virtualised environments through vCentre/VMware Deliver customer-focused support through ITSM tooling and processes Participate in on-site support activities as required Essential Experience & Skills Windows Server administration (all recent versions) Active Directory (users, groups, policies, DNS, DHCP) vCentre / VMware virtualisation technologies Event Management Tooling (SolarWinds, SCOM) Trellix (McAfee) or similar endpoint security platforms MECM / SCCM (deployment, patching, compliance) ITSM Tooling (ServiceNow, Remedy, or equivalent) SQL (basic administration or scripting) What We re Looking For Strong diagnostic and problem-solving skills within a Windows infrastructure environment Excellent communication and stakeholder engagement abilities A proactive, methodical approach to service improvement and issue resolution Ability to work both independently and collaboratively within a busy support team
02/12/2025
Full time
3rd Line Windows Engineer Location: Basingstoke (Travel to customer sites required) Working Model: Office-based due to support requirements Security Clearance: DV Eligible Overview We are seeking an experienced 3rd Line Windows Engineer to join our established team of 2nd and 3rd Line support specialists. In this role, you will deliver advanced technical support across Windows-based infrastructure, providing expertise to a high-profile user community. You will work closely with customers and stakeholders through our IT Service Management (ITSM) toolset while taking ownership of incident triage, event monitoring, and escalations. You will be part of a team that values innovation, knowledge sharing, and continuous improvement contributing to the delivery of secure, stable, and sustainable IT services. Key Responsibilities Provide 3rd Line support across Windows Server and Windows-based services Oversee event monitoring, triage, and escalation using industry-leading tooling Troubleshoot and resolve complex Windows infrastructure issues Work closely with 2nd Line teams to provide guidance, support, and escalations Manage and maintain Active Directory, Group Policy, and related services Support and optimise MECM/SCCM deployments and patching processes Administer virtualised environments through vCentre/VMware Deliver customer-focused support through ITSM tooling and processes Participate in on-site support activities as required Essential Experience & Skills Windows Server administration (all recent versions) Active Directory (users, groups, policies, DNS, DHCP) vCentre / VMware virtualisation technologies Event Management Tooling (SolarWinds, SCOM) Trellix (McAfee) or similar endpoint security platforms MECM / SCCM (deployment, patching, compliance) ITSM Tooling (ServiceNow, Remedy, or equivalent) SQL (basic administration or scripting) What We re Looking For Strong diagnostic and problem-solving skills within a Windows infrastructure environment Excellent communication and stakeholder engagement abilities A proactive, methodical approach to service improvement and issue resolution Ability to work both independently and collaboratively within a busy support team
Your new role You must have or be able to get SC clearance Responsible for the build maintenance of both virtual and physical network infrastructure, both the day-to-day operational running and the planning, design, development and documentation of new technical solutions. You will be able to demonstrate experience of supporting, building and maintaining virtual and physical infrastructure in a complex, multi-faceted organisation. What you'll need to succeed Substantial knowledge of Cisco, Avaya telephony, Azure, AWS, zScaler, SolarWinds and sentinel Strong knowledge of network Monitoring & Management alongside Supplier Management experience. Strong Knowledge of SD Wan, VLAN Azure vWan. Strong Knowledge of Static and Dynamic routing. Successful in applying industry best practice with knowledge of ISO 20000 (Service Management) and ITSM. Authoring of Technical Design documents and Service artefacts. What you'll get in return Stand by allowance Excellent pension What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
01/12/2025
Full time
Your new role You must have or be able to get SC clearance Responsible for the build maintenance of both virtual and physical network infrastructure, both the day-to-day operational running and the planning, design, development and documentation of new technical solutions. You will be able to demonstrate experience of supporting, building and maintaining virtual and physical infrastructure in a complex, multi-faceted organisation. What you'll need to succeed Substantial knowledge of Cisco, Avaya telephony, Azure, AWS, zScaler, SolarWinds and sentinel Strong knowledge of network Monitoring & Management alongside Supplier Management experience. Strong Knowledge of SD Wan, VLAN Azure vWan. Strong Knowledge of Static and Dynamic routing. Successful in applying industry best practice with knowledge of ISO 20000 (Service Management) and ITSM. Authoring of Technical Design documents and Service artefacts. What you'll get in return Stand by allowance Excellent pension What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
ServiceNow Architect - Global IT Consultancy - Remote working with travel to client sites in the North of England and Scotland - Basic Salary of up to 80,000 + Benefits Are you passionate about designing innovative ServiceNow solutions that transform businesses? Join one of the UK's leading IT consultancies as a ServiceNow Architect and play a pivotal role in delivering enterprise-grade platforms for a range of UK-based Public & Private sector customers. About the Role Lead the design and architecture of ServiceNow solutions across ITSM, ITOM, HRSD, and other modules. Define technical standards, best practices, and governance for ServiceNow implementations. Collaborate with stakeholders to translate business requirements into scalable, secure, and high-performing solutions. Mentor development teams and ensure alignment with architectural principles. Stay ahead of the curve by advising on new ServiceNow capabilities and integrations. What We're Looking For Experience in delivering solutions in a consultative / advisory capacity Proven experience as a ServiceNow SME in complex enterprise environments. Strong knowledge of ServiceNow platform capabilities, scripting, and integrations. Excellent communication and stakeholder management skills. ServiceNow certifications (CSA, CAD, CIS in multiple modules) are highly desirable. This role would suit an experienced ServiceNow SME at an established consultancy, looking to take the next step in their career. For more information, or to apply, please send an up-to-date CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
26/11/2025
Full time
ServiceNow Architect - Global IT Consultancy - Remote working with travel to client sites in the North of England and Scotland - Basic Salary of up to 80,000 + Benefits Are you passionate about designing innovative ServiceNow solutions that transform businesses? Join one of the UK's leading IT consultancies as a ServiceNow Architect and play a pivotal role in delivering enterprise-grade platforms for a range of UK-based Public & Private sector customers. About the Role Lead the design and architecture of ServiceNow solutions across ITSM, ITOM, HRSD, and other modules. Define technical standards, best practices, and governance for ServiceNow implementations. Collaborate with stakeholders to translate business requirements into scalable, secure, and high-performing solutions. Mentor development teams and ensure alignment with architectural principles. Stay ahead of the curve by advising on new ServiceNow capabilities and integrations. What We're Looking For Experience in delivering solutions in a consultative / advisory capacity Proven experience as a ServiceNow SME in complex enterprise environments. Strong knowledge of ServiceNow platform capabilities, scripting, and integrations. Excellent communication and stakeholder management skills. ServiceNow certifications (CSA, CAD, CIS in multiple modules) are highly desirable. This role would suit an experienced ServiceNow SME at an established consultancy, looking to take the next step in their career. For more information, or to apply, please send an up-to-date CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
ServiceNow Developer / Technical Lead 6 Month Contract Newbury (Hybrid) £(Apply online only)/day (Outside IR35) ServiceNow Developer / Technical Lead needed with TSOM development + implementation project experience. 6 Month Contract based in Newbury (Hybrid). A chance to work with a global IT Consultancy on a project for an Telecoms external client. Start ASAP in December 2025. Hybrid Working - 2-3 days/week working remotely + the rest of the time working from the Newbury office. Key skills, experience + tasks will include: Strong ServiceNow technical expertise on TSOM development + implementation projects. In-depth technical experience on ServiceNow ITSM and other common modules -eg- TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps + custom applications. Leading the design, development + implementation of ServiceNow solutions. Proven expertise in ServiceNow integrations including: REST, SOAP, APIs, MID Servers. Designing, developing + implementing CMDB and Discovery. ServiceNow scripting (JavaScript, Glide, Flow Designer), and ServiceNow data models. Deep technical expertise in the ServiceNow platform + serving as a technical authority on ServiceNow architecture, design + best practice. Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems preferred. Qualifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Technical Architect (CTA).
26/11/2025
Contractor
ServiceNow Developer / Technical Lead 6 Month Contract Newbury (Hybrid) £(Apply online only)/day (Outside IR35) ServiceNow Developer / Technical Lead needed with TSOM development + implementation project experience. 6 Month Contract based in Newbury (Hybrid). A chance to work with a global IT Consultancy on a project for an Telecoms external client. Start ASAP in December 2025. Hybrid Working - 2-3 days/week working remotely + the rest of the time working from the Newbury office. Key skills, experience + tasks will include: Strong ServiceNow technical expertise on TSOM development + implementation projects. In-depth technical experience on ServiceNow ITSM and other common modules -eg- TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps + custom applications. Leading the design, development + implementation of ServiceNow solutions. Proven expertise in ServiceNow integrations including: REST, SOAP, APIs, MID Servers. Designing, developing + implementing CMDB and Discovery. ServiceNow scripting (JavaScript, Glide, Flow Designer), and ServiceNow data models. Deep technical expertise in the ServiceNow platform + serving as a technical authority on ServiceNow architecture, design + best practice. Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems preferred. Qualifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Technical Architect (CTA).
ServiceNow Technical Lead 6 Month Contract Newbury (Hybrid) £(Apply online only)/day (Outside IR35) ServiceNow Technical Lead needed with TSOM implementation project experience. 6 Month Contract based in Newbury (Hybrid). A chance to work with a global IT Consultancy on a project for an Telecoms external client. Start ASAP in Nov/Dec 2025. Hybrid Working - 2-3 days/week working remotely + the rest of the time working from the Newbury office. Key skills, experience + tasks will include: Strong ServiceNow technical expertise on TSOM implementation projects. In-depth technical experience on ServiceNow ITSM and other common modules -eg- TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps + custom applications. Leading the design, development + implementation of ServiceNow solutions. Proven expertise in ServiceNow integrations including: REST, SOAP, APIs, MID Servers. Designing, developing + implementing CMDB and Discovery. ServiceNow scripting (JavaScript, Glide, Flow Designer), and ServiceNow data models. Deep technical expertise in the ServiceNow platform + serving as a technical authority on ServiceNow architecture, design + best practice. Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems preferred. Qualifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Technical Architect (CTA).
17/11/2025
Contractor
ServiceNow Technical Lead 6 Month Contract Newbury (Hybrid) £(Apply online only)/day (Outside IR35) ServiceNow Technical Lead needed with TSOM implementation project experience. 6 Month Contract based in Newbury (Hybrid). A chance to work with a global IT Consultancy on a project for an Telecoms external client. Start ASAP in Nov/Dec 2025. Hybrid Working - 2-3 days/week working remotely + the rest of the time working from the Newbury office. Key skills, experience + tasks will include: Strong ServiceNow technical expertise on TSOM implementation projects. In-depth technical experience on ServiceNow ITSM and other common modules -eg- TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps + custom applications. Leading the design, development + implementation of ServiceNow solutions. Proven expertise in ServiceNow integrations including: REST, SOAP, APIs, MID Servers. Designing, developing + implementing CMDB and Discovery. ServiceNow scripting (JavaScript, Glide, Flow Designer), and ServiceNow data models. Deep technical expertise in the ServiceNow platform + serving as a technical authority on ServiceNow architecture, design + best practice. Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems preferred. Qualifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Technical Architect (CTA).
Network Engineer DV Eligible Location: Basingstoke (5 days on-site) We are looking for an experienced and motivated Network Engineer to join a specialist team supporting a high-level government customer. This is a hands-on, technically challenging position where you will play a crucial role in maintaining the resilience, security, and performance of a complex cloud and network infrastructure. If you thrive in a secure, fast-paced environment and enjoy solving intricate technical issues, this role offers the opportunity to make a meaningful impact. In this position, you will act as a key escalation point for 2nd Line support, using ITSM tooling to manage incidents and changes effectively. You will be responsible for maintaining and updating PKI certificates across virtual and physical network devices, rolling out firmware, software, and security updates, and ensuring all network hardware remains fully supported and compliant. You will work closely with network design and engineering teams to enhance services, support both physical and virtual network solutions, and assess new releases before they are introduced into live environments. You will also take ownership of maintaining accurate technical documentation, including patching schedules, work instructions, and configuration details. Monitoring, triage, and incident resolution will form a key part of your day-to-day responsibilities, utilising tools such as SolarWinds and event management platforms. To succeed, you should have strong experience across technologies such as Cisco IOS/NXOS/FXOS, Juniper JUNOS, Cisco ISE, Broadcom NSX-T or SD-WAN and ITSM systems. DV Eligibility (sole UK national) is essential, along with excellent communication skills, a proactive approach, and a strong attention to detail.
17/11/2025
Full time
Network Engineer DV Eligible Location: Basingstoke (5 days on-site) We are looking for an experienced and motivated Network Engineer to join a specialist team supporting a high-level government customer. This is a hands-on, technically challenging position where you will play a crucial role in maintaining the resilience, security, and performance of a complex cloud and network infrastructure. If you thrive in a secure, fast-paced environment and enjoy solving intricate technical issues, this role offers the opportunity to make a meaningful impact. In this position, you will act as a key escalation point for 2nd Line support, using ITSM tooling to manage incidents and changes effectively. You will be responsible for maintaining and updating PKI certificates across virtual and physical network devices, rolling out firmware, software, and security updates, and ensuring all network hardware remains fully supported and compliant. You will work closely with network design and engineering teams to enhance services, support both physical and virtual network solutions, and assess new releases before they are introduced into live environments. You will also take ownership of maintaining accurate technical documentation, including patching schedules, work instructions, and configuration details. Monitoring, triage, and incident resolution will form a key part of your day-to-day responsibilities, utilising tools such as SolarWinds and event management platforms. To succeed, you should have strong experience across technologies such as Cisco IOS/NXOS/FXOS, Juniper JUNOS, Cisco ISE, Broadcom NSX-T or SD-WAN and ITSM systems. DV Eligibility (sole UK national) is essential, along with excellent communication skills, a proactive approach, and a strong attention to detail.
3rd Line Analyst (Wintel/AD Specialist) Location: Remote with occasional visits to Derby Contract: 12-month FTC Clearance: Current SC clearance (or above) required - no dual nationality Day Rate: up to £500 - £550 Role Purpose We are seeking an experienced 3rd Line Analyst to join our team, specialising in Wintel and Active Directory environments . You will be responsible for resolving complex technical incidents, supporting a large-scale hybrid infrastructure, and ensuring service excellence across authentication, authorisation, and access services. This role combines business-as-usual support with the opportunity to contribute to solution design and implementation. Key Responsibilities Technical (80%) Respond to incidents and service calls, ensuring SLA targets are consistently met. Deliver higher First Time Fix rates and resolve escalated technical issues. Monitor call queues, liaise with specialist teams, and drive timely resolution. Provide operational support for Microsoft Windows Server, Active Directory, Entra ID, VMware/Hyper-V, and Azure. Manage identity services including Authentication, Federation, and Access Control. Support Windows networking services (DNS, DHCP) and anti-virus solutions. Troubleshoot hybrid infrastructure environments. Create and maintain accurate operational documentation. Administration (20%) Maintain incident records and reporting in ITSM systems. Contribute to SLA reporting and performance metrics. Participate in team/sector meetings and knowledge sharing sessions. Ensure compliance with customer and security policies. Required Skills & Experience 5+ years' experience supporting large hybrid IT environments. 3+ years working with Microsoft Windows Server (all current versions), Active Directory, Entra ID, VMware/Hyper-V. Current SC clearance (or higher) . Strong understanding of ITIL Service Operations (Incident, Request, Problem, Change). Proficiency in PowerShell for automation and reporting. Relevant technical certifications (Microsoft, VMware, Azure). Excellent communication, documentation, and stakeholder management skills. Ability to work under pressure and manage multiple priorities effectively. Desired Skills (Advantageous) In-depth 3rd Line Support experience resolving complex incidents. Modern device management (Intune, Workspace One). Azure PIM & Identity Governance. Microsoft Certifications (eg, AZ-800/801, SC-300). Strong Active Directory deployment, configuration, and troubleshooting experience. Knowledge of enterprise app deployment and conditional access policies. Familiarity with converged technologies (Simplivity, UCS). Personal Attributes Strong analytical and problem-solving skills. Organised, systematic, and detail-oriented. Effective interpersonal skills, with the ability to influence at all levels. Self-driven, adaptable, and collaborative in approach.
03/10/2025
3rd Line Analyst (Wintel/AD Specialist) Location: Remote with occasional visits to Derby Contract: 12-month FTC Clearance: Current SC clearance (or above) required - no dual nationality Day Rate: up to £500 - £550 Role Purpose We are seeking an experienced 3rd Line Analyst to join our team, specialising in Wintel and Active Directory environments . You will be responsible for resolving complex technical incidents, supporting a large-scale hybrid infrastructure, and ensuring service excellence across authentication, authorisation, and access services. This role combines business-as-usual support with the opportunity to contribute to solution design and implementation. Key Responsibilities Technical (80%) Respond to incidents and service calls, ensuring SLA targets are consistently met. Deliver higher First Time Fix rates and resolve escalated technical issues. Monitor call queues, liaise with specialist teams, and drive timely resolution. Provide operational support for Microsoft Windows Server, Active Directory, Entra ID, VMware/Hyper-V, and Azure. Manage identity services including Authentication, Federation, and Access Control. Support Windows networking services (DNS, DHCP) and anti-virus solutions. Troubleshoot hybrid infrastructure environments. Create and maintain accurate operational documentation. Administration (20%) Maintain incident records and reporting in ITSM systems. Contribute to SLA reporting and performance metrics. Participate in team/sector meetings and knowledge sharing sessions. Ensure compliance with customer and security policies. Required Skills & Experience 5+ years' experience supporting large hybrid IT environments. 3+ years working with Microsoft Windows Server (all current versions), Active Directory, Entra ID, VMware/Hyper-V. Current SC clearance (or higher) . Strong understanding of ITIL Service Operations (Incident, Request, Problem, Change). Proficiency in PowerShell for automation and reporting. Relevant technical certifications (Microsoft, VMware, Azure). Excellent communication, documentation, and stakeholder management skills. Ability to work under pressure and manage multiple priorities effectively. Desired Skills (Advantageous) In-depth 3rd Line Support experience resolving complex incidents. Modern device management (Intune, Workspace One). Azure PIM & Identity Governance. Microsoft Certifications (eg, AZ-800/801, SC-300). Strong Active Directory deployment, configuration, and troubleshooting experience. Knowledge of enterprise app deployment and conditional access policies. Familiarity with converged technologies (Simplivity, UCS). Personal Attributes Strong analytical and problem-solving skills. Organised, systematic, and detail-oriented. Effective interpersonal skills, with the ability to influence at all levels. Self-driven, adaptable, and collaborative in approach.
We are currently seeking ServiceNow Developers to work a 12-month contract with our client. This role requires two days per week on-site - London is preferred but our client has many sites nationally that would be acceptable. This is a role within the in-house ServiceNow capability for the client, supporting the development of enterprise workflows and data-driven decisions. Technical Skills Proficiency in JavaScript: Core Scripting language used in ServiceNow. Experience with ServiceNow platform: Including modules like ITSM, ITOM, HRSD, CSM, and CMDB. ServiceNow Scripting: Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions. REST/SOAP API Integration: Building and consuming APIs for third-party integrations. ServiceNow Workflows: Designing and implementing Flow Designer and Legacy Workflow Editor. Service Portal Development: Custom widgets, pages, and themes. Data Management: Import Sets, Transform Maps, and Data Policies. Configuration Management: Working with CMDB and Discovery. Performance Analytics and Reporting: Creating dashboards and custom reports. Security and Access Control: Roles, ACLs, and data protection best practices. Certifications Certified System Administrator (CSA) Certified Application Developer (CAD) Certified Implementation Specialist (CIS) - in ITSM, HR, CSM, etc. Professional Experience Hands-on experience in ServiceNow development and administration (typically 2-5+ years). Experience in Agile/Scrum environments and using tools like Jira or Azure DevOps. Project life cycle involvement: From requirements gathering to deployment and support. Working with stakeholders to translate business needs into technical solutions. Soft Skills Analytical thinking and problem-solving. Strong communication skills - both written and verbal. Team collaboration and stakeholder engagement. Adaptability to changing priorities and technologies. Attention to detail and commitment to quality. If you feel you have the skills and experience needed for this role; please do apply now.
03/10/2025
Contractor
We are currently seeking ServiceNow Developers to work a 12-month contract with our client. This role requires two days per week on-site - London is preferred but our client has many sites nationally that would be acceptable. This is a role within the in-house ServiceNow capability for the client, supporting the development of enterprise workflows and data-driven decisions. Technical Skills Proficiency in JavaScript: Core Scripting language used in ServiceNow. Experience with ServiceNow platform: Including modules like ITSM, ITOM, HRSD, CSM, and CMDB. ServiceNow Scripting: Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions. REST/SOAP API Integration: Building and consuming APIs for third-party integrations. ServiceNow Workflows: Designing and implementing Flow Designer and Legacy Workflow Editor. Service Portal Development: Custom widgets, pages, and themes. Data Management: Import Sets, Transform Maps, and Data Policies. Configuration Management: Working with CMDB and Discovery. Performance Analytics and Reporting: Creating dashboards and custom reports. Security and Access Control: Roles, ACLs, and data protection best practices. Certifications Certified System Administrator (CSA) Certified Application Developer (CAD) Certified Implementation Specialist (CIS) - in ITSM, HR, CSM, etc. Professional Experience Hands-on experience in ServiceNow development and administration (typically 2-5+ years). Experience in Agile/Scrum environments and using tools like Jira or Azure DevOps. Project life cycle involvement: From requirements gathering to deployment and support. Working with stakeholders to translate business needs into technical solutions. Soft Skills Analytical thinking and problem-solving. Strong communication skills - both written and verbal. Team collaboration and stakeholder engagement. Adaptability to changing priorities and technologies. Attention to detail and commitment to quality. If you feel you have the skills and experience needed for this role; please do apply now.
"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively You will join a global IT team, supporting end users from all regions. As well as assisting our global end users you will also help shape and develop the services we provide, as it continuously improves and evolves. Key Responsibilities: Provide exceptional network, hardware and software/application support to our employees via Email, Telephone, Microsoft Teams and in person. Document IT processes, procedures, and solutions for use by others. Work with the team and other departments to assist in developing automated ITSM processes. Provide end-user training of applications as part of an on-boarding process to new employees of Klipboard Collaborate with colleagues across different time zones and cultures, projecting a professional image at all times Enjoy a dynamic work environment with the potential of rotating shifts that offer flexibility and variety. This may include evenings and weekends. The potential of undertaking 24/7 on call with compensation. Candidates will have the opportunity to travel to other Klipboard office locations, where necessary Be a key part of project work where required, working closely with the IT infrastructure and IT Security teams Any other duties as requested that are commensurate with the role. Skills, Knowledge and Experience: Essential Excellent communication and interpersonal skills. Proven experience as an IT Support Analyst or similar role covering: Windows 11 Active Directory Microsoft 365/Entra End user device deployment and management Ability to investigate unfamiliar problems and generate an effective solution in a systematic and logical manner As well as being able to work effectively as a member of a team, they must also be able to organise and manage their own workload Ability to work across different time zones and adapt to diverse cultural environments Desirable Exposure/knowledge of: Tanium ServiceNow ITSM ITIL V4 framework Administration of MacOS in an enterprise environment Microsoft intune/Endpoint Management Understanding of networking/infrastructure with CompTIA or similar qualification Company Info You may also have seen from our recent posts that we are excited to begin sharing our new company name - Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Equal Opportunities As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation. If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team. Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don't meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you! To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV's from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes
03/10/2025
Full time
"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively You will join a global IT team, supporting end users from all regions. As well as assisting our global end users you will also help shape and develop the services we provide, as it continuously improves and evolves. Key Responsibilities: Provide exceptional network, hardware and software/application support to our employees via Email, Telephone, Microsoft Teams and in person. Document IT processes, procedures, and solutions for use by others. Work with the team and other departments to assist in developing automated ITSM processes. Provide end-user training of applications as part of an on-boarding process to new employees of Klipboard Collaborate with colleagues across different time zones and cultures, projecting a professional image at all times Enjoy a dynamic work environment with the potential of rotating shifts that offer flexibility and variety. This may include evenings and weekends. The potential of undertaking 24/7 on call with compensation. Candidates will have the opportunity to travel to other Klipboard office locations, where necessary Be a key part of project work where required, working closely with the IT infrastructure and IT Security teams Any other duties as requested that are commensurate with the role. Skills, Knowledge and Experience: Essential Excellent communication and interpersonal skills. Proven experience as an IT Support Analyst or similar role covering: Windows 11 Active Directory Microsoft 365/Entra End user device deployment and management Ability to investigate unfamiliar problems and generate an effective solution in a systematic and logical manner As well as being able to work effectively as a member of a team, they must also be able to organise and manage their own workload Ability to work across different time zones and adapt to diverse cultural environments Desirable Exposure/knowledge of: Tanium ServiceNow ITSM ITIL V4 framework Administration of MacOS in an enterprise environment Microsoft intune/Endpoint Management Understanding of networking/infrastructure with CompTIA or similar qualification Company Info You may also have seen from our recent posts that we are excited to begin sharing our new company name - Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Equal Opportunities As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation. If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team. Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don't meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you! To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV's from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes
Imperial Recruitment Group are delighted to announce that we are working in partnership with Sembcorp Energy UK who are recruiting for an IT-OT Security Specialist on a permanent basis. Salary: Competitive Contract Type: Permanent Location: Wilton International Hours: Full Time Job Purpose This role works alongside the Cyber and Security Manager, coordinating with the ITSM team, to help embrace the development of a Cyber Resilience and Secure by design system. The ultimate goal is to build a unified team capable of performing all tasks in conjunction with the ITSM (NOC Manager) and Cyber and Security Manager (SOC Manager) to enable and underpin critical business services. This role is part of an out of hours support rota. Responsibilities: Accountable for the execution of Sembcorp s information security program thereby keeping IT (Information Technology) and OT (Operational Technology) assets safe from internal and external threats. Accountable for ensuring the confidentiality, integrity, and availability of company information resources by implementing and maintaining security controls, performing comprehensive security incident response, engaging in proactive threat assessment, mitigation planning, incident trend analysis, and security architecture review. Accountable for gap analysis and regular audits of OT environments to ensure compliance with company security requirements and industry security standards. Accountable for complex and speedy troubleshooting to minimise any network security threats to the company. Provide 2nd line IT support when and where required. IT Security Incident Management Coordinate and carry out the security incident management lifecycle including preparation, detection and analysis, containment, eradication and recovery. Coordinate incident handling and contingency planning activities. Incorporate lessons learned from ongoing incident handling activities into incident response procedures, training, and testing and implement resulting changes accordingly. Manage escalations in or out of normal business hours liaising with global internal and external service providers. Security Operations Daily support and security auditing of the firewall landscape. Support and audit remote access to internal company resources. Create and implement network hardening guidelines and procedures Maintain current awareness of technology trends, and act as a valued Subject Matter Expert in selecting and designing new solutions. Knowledge & Experience: Experience in managing: Windows 10, Microsoft Office 365 (SharePoint and Exchange Online in particular), Active Directory Good knowledge of GPO deployment and configuration Understanding of Firewall technologies Ability to troubleshoot IT related issues Understanding of industrial control systems HMI/SCADA Understanding of industrial control systems communication protocols Networking knowledge covering LAN/VLAN/WAN technologies A sound range of IT/OT skills, which need to be kept up to date in line with IT/OT developments in the business. Demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision Understand NIST Understand ISO 27001 Cyber Resilience Disaster Recovery For more information on this opportunity please feel free to contact Imperial Recruitment Group. Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.
02/10/2025
Full time
Imperial Recruitment Group are delighted to announce that we are working in partnership with Sembcorp Energy UK who are recruiting for an IT-OT Security Specialist on a permanent basis. Salary: Competitive Contract Type: Permanent Location: Wilton International Hours: Full Time Job Purpose This role works alongside the Cyber and Security Manager, coordinating with the ITSM team, to help embrace the development of a Cyber Resilience and Secure by design system. The ultimate goal is to build a unified team capable of performing all tasks in conjunction with the ITSM (NOC Manager) and Cyber and Security Manager (SOC Manager) to enable and underpin critical business services. This role is part of an out of hours support rota. Responsibilities: Accountable for the execution of Sembcorp s information security program thereby keeping IT (Information Technology) and OT (Operational Technology) assets safe from internal and external threats. Accountable for ensuring the confidentiality, integrity, and availability of company information resources by implementing and maintaining security controls, performing comprehensive security incident response, engaging in proactive threat assessment, mitigation planning, incident trend analysis, and security architecture review. Accountable for gap analysis and regular audits of OT environments to ensure compliance with company security requirements and industry security standards. Accountable for complex and speedy troubleshooting to minimise any network security threats to the company. Provide 2nd line IT support when and where required. IT Security Incident Management Coordinate and carry out the security incident management lifecycle including preparation, detection and analysis, containment, eradication and recovery. Coordinate incident handling and contingency planning activities. Incorporate lessons learned from ongoing incident handling activities into incident response procedures, training, and testing and implement resulting changes accordingly. Manage escalations in or out of normal business hours liaising with global internal and external service providers. Security Operations Daily support and security auditing of the firewall landscape. Support and audit remote access to internal company resources. Create and implement network hardening guidelines and procedures Maintain current awareness of technology trends, and act as a valued Subject Matter Expert in selecting and designing new solutions. Knowledge & Experience: Experience in managing: Windows 10, Microsoft Office 365 (SharePoint and Exchange Online in particular), Active Directory Good knowledge of GPO deployment and configuration Understanding of Firewall technologies Ability to troubleshoot IT related issues Understanding of industrial control systems HMI/SCADA Understanding of industrial control systems communication protocols Networking knowledge covering LAN/VLAN/WAN technologies A sound range of IT/OT skills, which need to be kept up to date in line with IT/OT developments in the business. Demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision Understand NIST Understand ISO 27001 Cyber Resilience Disaster Recovery For more information on this opportunity please feel free to contact Imperial Recruitment Group. Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.
ServiceNow Developer Duration: 6 months (initial) Location: South Manchester (Hybrid - flexible onsite requirements) IR35: Outside IR35 CTC Required: You must have been a resident of the UK for at least the past 3 years. Role & Project Overview: One of our key clients is bringing their ServiceNow capability in-house and is looking for a highly skilled, self-sufficient ServiceNow Developer to make an immediate impact. What You Will Do: Work independently (no handholding) Deliver against well defined user stories in Agile sprints Build APIs, produce documentation, and deliver high quality outcomes Key Skills & Experience: Several years' experience with ServiceNow. Strong SPM knowledge Consulting background preferred. ServiceNow Certified System Administrator. ITSM Implementation Specialist. SPM or HR certification/specialism. Strong platform competency - able to build APIs, produce documentation, and work effectively in Agile. Ability to prioritise and manage work effectively. Comfortable with well-defined user stories and standard sprint ceremonies. Technologies/Modules You'll Work With: SPM Module (strongly preferred) HR Module ITSM Module
02/10/2025
Contractor
ServiceNow Developer Duration: 6 months (initial) Location: South Manchester (Hybrid - flexible onsite requirements) IR35: Outside IR35 CTC Required: You must have been a resident of the UK for at least the past 3 years. Role & Project Overview: One of our key clients is bringing their ServiceNow capability in-house and is looking for a highly skilled, self-sufficient ServiceNow Developer to make an immediate impact. What You Will Do: Work independently (no handholding) Deliver against well defined user stories in Agile sprints Build APIs, produce documentation, and deliver high quality outcomes Key Skills & Experience: Several years' experience with ServiceNow. Strong SPM knowledge Consulting background preferred. ServiceNow Certified System Administrator. ITSM Implementation Specialist. SPM or HR certification/specialism. Strong platform competency - able to build APIs, produce documentation, and work effectively in Agile. Ability to prioritise and manage work effectively. Comfortable with well-defined user stories and standard sprint ceremonies. Technologies/Modules You'll Work With: SPM Module (strongly preferred) HR Module ITSM Module
IT Support & AV Specialist - Banbury Bibby Financial Services have an exciting opportunity available for a reliable IT Support & AV Specialist to join our team. You will join us on a full time, permanent basisand in return, you will receive a competitive salary of £32,000 - £37,000 per annum. As our IT Support & AV Specialist, you will be the owner of the Audio Visual Service for the UK offices and on-site VIP support for Board and Executive Leadership team members. The AV & IT Support Analyst role is part of the IT Support & Operations team and is responsible for provisioning of and tracking of all IT Hardware and Software Assets over their lifecycle. Your responsibilities as our IT Support & AV Specialist will include: To provide technical support for all aspects of the Audio Visual service across all BFS offices. This includes: To provide guidance and technical expertise to the business to enable them to get the best benefit from the solution in place. Own and manage the relationship with the AV Service Provider. Produce and share best practice advice on AV services for our internal customers. Take ownership in resolving technical issues escalated from the IT Service Desk in order to ensure all escalations are adequately resolved in a timely fashion. To proactively manage the health of the system to ensure it is working when needed. VIP IT Support. This includes: To provide IT Support where needed or requested to the BFS Board and Executive Leadership team, including their PAs on site in Pembroke House, Banbury office. This covers IT support for VIPs in solving problems related to software, hardware and AV. Provisioning support. This includes: To work on tickets (Incidents and Service Requests) in ITSM tool providing an excellent hardware and software provisioning service to all BFS employees. To visit UK and other offices as required to assist with the resolution of IT issues that cannot be resolved remotely. This includes opening, setting up, closing offices, performing periodic inventory verifications and collecting/distributing IT assets. To make sure that technology is working on site. To manage the provision of new, replacement, and allocation of machines; To plan, test and undertake endpoint deployments, refreshes or updates where required. To visit UK and other offices as required to assist with the resolution of IT issues that cannot be resolved remotely. This includes opening, setting up, closing offices, performing periodic inventory verifications and collecting/distributing IT assets. To make sure that technology is working on site. What we are looking for in our ideal IT Support & AV Specialist: Experience with provisioning service and AV Excellent customer service skills with the desire to exceed customer expectations Excellent communication skills both verbal and written Excellent organisation and prioritisation skills Ability to establish and maintain effective relationships with customers, colleagues and suppliers Ability to work independently, and as part of a team Ability to work effectively under pressure Strong Microsoft office skills, Excel in particular Good understanding of IT Security principles & controls Skilled in documenting processes and procedures A proactive approach to problem solving and a genuine desire to get to the underlying cause of issues and improve service As our IT Support & AV Specialist , we will reward you and your hard work with: Private healthcare for you and your family Company pension scheme Wide range of flexible benefits, such as gym membership, technology, or health assessments Access to an online wellbeing centre Range of discounts from many businesses 25 days holiday which increases with service and options to buy or sell more Why us? We've supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9000 businesses worldwide. We are proud to help businesses, both big and small to grow and thrive in domestic and international markets. We're in the business of relationships. Whether working together or supporting our clients, that's what makes us stand out from the crowd. We know our value lies in our brilliant people, It is fast-paced and varied, and we can handle it. We trust each other, take ownership, work flexibly, have fun and deliver for our clients every time. We empower our colleagues to be themselves and grow in the way they want - we believe in them and celebrate their success. There's no place quite like BFS and we're proud of that. It's all down to our colleagues - they make us the business with which every SME wants to partner. If you would like to join us, please click ' Apply ' today to be considered as our IT Support & AV Specialist - we would love to hear from you! We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process. We reserve the right to close applications early. No agencies, please.
02/10/2025
Full time
IT Support & AV Specialist - Banbury Bibby Financial Services have an exciting opportunity available for a reliable IT Support & AV Specialist to join our team. You will join us on a full time, permanent basisand in return, you will receive a competitive salary of £32,000 - £37,000 per annum. As our IT Support & AV Specialist, you will be the owner of the Audio Visual Service for the UK offices and on-site VIP support for Board and Executive Leadership team members. The AV & IT Support Analyst role is part of the IT Support & Operations team and is responsible for provisioning of and tracking of all IT Hardware and Software Assets over their lifecycle. Your responsibilities as our IT Support & AV Specialist will include: To provide technical support for all aspects of the Audio Visual service across all BFS offices. This includes: To provide guidance and technical expertise to the business to enable them to get the best benefit from the solution in place. Own and manage the relationship with the AV Service Provider. Produce and share best practice advice on AV services for our internal customers. Take ownership in resolving technical issues escalated from the IT Service Desk in order to ensure all escalations are adequately resolved in a timely fashion. To proactively manage the health of the system to ensure it is working when needed. VIP IT Support. This includes: To provide IT Support where needed or requested to the BFS Board and Executive Leadership team, including their PAs on site in Pembroke House, Banbury office. This covers IT support for VIPs in solving problems related to software, hardware and AV. Provisioning support. This includes: To work on tickets (Incidents and Service Requests) in ITSM tool providing an excellent hardware and software provisioning service to all BFS employees. To visit UK and other offices as required to assist with the resolution of IT issues that cannot be resolved remotely. This includes opening, setting up, closing offices, performing periodic inventory verifications and collecting/distributing IT assets. To make sure that technology is working on site. To manage the provision of new, replacement, and allocation of machines; To plan, test and undertake endpoint deployments, refreshes or updates where required. To visit UK and other offices as required to assist with the resolution of IT issues that cannot be resolved remotely. This includes opening, setting up, closing offices, performing periodic inventory verifications and collecting/distributing IT assets. To make sure that technology is working on site. What we are looking for in our ideal IT Support & AV Specialist: Experience with provisioning service and AV Excellent customer service skills with the desire to exceed customer expectations Excellent communication skills both verbal and written Excellent organisation and prioritisation skills Ability to establish and maintain effective relationships with customers, colleagues and suppliers Ability to work independently, and as part of a team Ability to work effectively under pressure Strong Microsoft office skills, Excel in particular Good understanding of IT Security principles & controls Skilled in documenting processes and procedures A proactive approach to problem solving and a genuine desire to get to the underlying cause of issues and improve service As our IT Support & AV Specialist , we will reward you and your hard work with: Private healthcare for you and your family Company pension scheme Wide range of flexible benefits, such as gym membership, technology, or health assessments Access to an online wellbeing centre Range of discounts from many businesses 25 days holiday which increases with service and options to buy or sell more Why us? We've supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9000 businesses worldwide. We are proud to help businesses, both big and small to grow and thrive in domestic and international markets. We're in the business of relationships. Whether working together or supporting our clients, that's what makes us stand out from the crowd. We know our value lies in our brilliant people, It is fast-paced and varied, and we can handle it. We trust each other, take ownership, work flexibly, have fun and deliver for our clients every time. We empower our colleagues to be themselves and grow in the way they want - we believe in them and celebrate their success. There's no place quite like BFS and we're proud of that. It's all down to our colleagues - they make us the business with which every SME wants to partner. If you would like to join us, please click ' Apply ' today to be considered as our IT Support & AV Specialist - we would love to hear from you! We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process. We reserve the right to close applications early. No agencies, please.
