Your new company A leading technology consultancy with over 60 years of history and with presence in more than 50 countries. They work with a variety of organisations to help with their AI, technology and people-focused transformation needs. Leveraging capabilities across strategy, technology, design, engineering and business operations. They are looking to bring in Transformation consultants to help to grow and drive their ServiceNow practice. This is a unique opportunity to be part of a forward-thinking team, shaping the future of work by delivering solutions that address today's challenges and anticipate tomorrow's needs. Your new role As a ServiceNow Transformation Consultant, you will work closely with a variety of organisations to understand their business needs, optimise HR processes and deliver tailored ServiceNow HRSD capabilities that improve operational efficiency and elevate employee engagement across the lifecycle. You will contribute to project delivery by translating business requirements into functional specifications, enabling the configuration of ServiceNow modules and supporting testing and deployment activities. Your insights will help clients unlock the full potential of digital HR through automation, AI, and data-driven decision-making. Key Responsibilities: Facilitate process workshops to map out current-state and future-state journeys (e.g., onboarding, offboarding, case management). Collaborate with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD. Design and deliver ServiceNow solutions that underpin and enable improved HR service delivery, employee communications, and organisational effectiveness. Lead workstreams such as process design, configuration, testing, and deployment. Translate business requirements into ServiceNow system capabilities, ensuring alignment with HR strategy and user experience goals. Work with cross-functional teams to ensure successful implementation and adoption of ServiceNow solutions. Support change management, communication planning, and stakeholder engagement to drive transformation outcomes. Contribute to internal initiatives such as proposition development, AI readiness and adoption, thought leadership, and practice growth. Mentor junior consultants and support their development. What you'll need to succeed Experience in HR process design, workshops, and stakeholder engagement. Strong understanding of or experience of working in HR or GBS operational environments. Experience of how ServiceNow HRSD supports and delivers HR services (e.g., onboarding, lifecycle events, case management). Familiarity with ServiceNow maturity assessments and discovery. Strong awareness of ServiceNow HRSD AI and automation capabilities, and integrations to people technology and collaboration tools. Ability to map out HR processes and design technology-enabled solutions. Familiarity with collaboration tools and techniques for process improvement. Consulting experience in HR transformation programmes, ideally within a major consultancy or similar environment. Strong communication and organisational design skills. Exposure to agile delivery methods and integration tools (desirable). Experience of using data and analytics to drive continuous improvement. ServiceNow Implementation Specialist CIS - HRSD Certified (preferable). Security Clearance nice to have What you'll get in return Basic salary of 45-55K + benefits Opportunity to join a leading technology transformation consultancy and help to grow this key practice Build on your ServiceNow knowledge and acquire transformation experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
10/12/2025
Full time
Your new company A leading technology consultancy with over 60 years of history and with presence in more than 50 countries. They work with a variety of organisations to help with their AI, technology and people-focused transformation needs. Leveraging capabilities across strategy, technology, design, engineering and business operations. They are looking to bring in Transformation consultants to help to grow and drive their ServiceNow practice. This is a unique opportunity to be part of a forward-thinking team, shaping the future of work by delivering solutions that address today's challenges and anticipate tomorrow's needs. Your new role As a ServiceNow Transformation Consultant, you will work closely with a variety of organisations to understand their business needs, optimise HR processes and deliver tailored ServiceNow HRSD capabilities that improve operational efficiency and elevate employee engagement across the lifecycle. You will contribute to project delivery by translating business requirements into functional specifications, enabling the configuration of ServiceNow modules and supporting testing and deployment activities. Your insights will help clients unlock the full potential of digital HR through automation, AI, and data-driven decision-making. Key Responsibilities: Facilitate process workshops to map out current-state and future-state journeys (e.g., onboarding, offboarding, case management). Collaborate with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD. Design and deliver ServiceNow solutions that underpin and enable improved HR service delivery, employee communications, and organisational effectiveness. Lead workstreams such as process design, configuration, testing, and deployment. Translate business requirements into ServiceNow system capabilities, ensuring alignment with HR strategy and user experience goals. Work with cross-functional teams to ensure successful implementation and adoption of ServiceNow solutions. Support change management, communication planning, and stakeholder engagement to drive transformation outcomes. Contribute to internal initiatives such as proposition development, AI readiness and adoption, thought leadership, and practice growth. Mentor junior consultants and support their development. What you'll need to succeed Experience in HR process design, workshops, and stakeholder engagement. Strong understanding of or experience of working in HR or GBS operational environments. Experience of how ServiceNow HRSD supports and delivers HR services (e.g., onboarding, lifecycle events, case management). Familiarity with ServiceNow maturity assessments and discovery. Strong awareness of ServiceNow HRSD AI and automation capabilities, and integrations to people technology and collaboration tools. Ability to map out HR processes and design technology-enabled solutions. Familiarity with collaboration tools and techniques for process improvement. Consulting experience in HR transformation programmes, ideally within a major consultancy or similar environment. Strong communication and organisational design skills. Exposure to agile delivery methods and integration tools (desirable). Experience of using data and analytics to drive continuous improvement. ServiceNow Implementation Specialist CIS - HRSD Certified (preferable). Security Clearance nice to have What you'll get in return Basic salary of 45-55K + benefits Opportunity to join a leading technology transformation consultancy and help to grow this key practice Build on your ServiceNow knowledge and acquire transformation experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Title: Observability Developer / Engineer Location: Hybrid (UK, with travel as required) Employment Type: Full-time This role is with Morela please respond to (url removed) for further informaiton Do you want to be part of something special? Morela is proud to represent our exclusive client , a fast-growing start-up transforming Service Operations . Led by industry leaders with a proven track record of building and scaling successful businesses, this company is redefining how enterprises monitor, manage, and optimise IT operations. This is your chance to join a team shaping the future of observability and operational intelligence from the ground up. We are seeking a skilled Observability Developer to design, build, and optimise observability solutions that help enterprise clients gain actionable insights from their logs, metrics, traces, and events. In this role, you will reduce noise, improve reliability, and accelerate innovation by integrating monitoring platforms, ITSM tools, and AIOps engines while embedding observability best practices into delivery pipelines. Key Responsibilities: Design and implement observability pipelines across logs, metrics, events, and traces Build integrations and automation between monitoring/alerting platforms, ITSM tools, and AIOps engines Optimise alerting strategies to reduce noise and improve signal quality Develop dashboards, visualisations, and reports for technical and business stakeholders Deploy observability solutions in cloud and hybrid environments Contribute to observability strategy and best practices within the Service Operations Framework Collaborate with development, operations, and SRE teams to embed observability into the full delivery lifecycle Skills & Experience: Strong background in observability, monitoring, and event management Hands-on experience with platforms such as Dynatrace, Datadog, AppDynamics, Splunk, Prometheus, Grafana, New Relic, or Elastic Experience building integrations and automation using APIs, Python, Node.js, Go, or scripting Familiarity with AIOps platforms (BigPanda, Moogsoft, etc.) Knowledge of ITSM / incident management processes and tools (Halo ITSM, ServiceNow, Jira Service Management) Cloud experience ( AWS, Azure, GCP ) and deploying observability tools in cloud-native environments Understanding of OpenTelemetry and modern observability standards Strong problem-solving skills and ability to work in a fast-paced start-up or consulting environment Why Join: Work with our exclusive client , a high-growth start-up backed by proven Service Operations leaders Work on cutting-edge projects across multiple industries Shape both client outcomes and the company s frameworks and offerings Thrive in a collaborative culture where ideas are valued, careers grow quickly, and impact is immediate Sounds great right? Don't hesitate to apply today.
08/12/2025
Full time
Job Title: Observability Developer / Engineer Location: Hybrid (UK, with travel as required) Employment Type: Full-time This role is with Morela please respond to (url removed) for further informaiton Do you want to be part of something special? Morela is proud to represent our exclusive client , a fast-growing start-up transforming Service Operations . Led by industry leaders with a proven track record of building and scaling successful businesses, this company is redefining how enterprises monitor, manage, and optimise IT operations. This is your chance to join a team shaping the future of observability and operational intelligence from the ground up. We are seeking a skilled Observability Developer to design, build, and optimise observability solutions that help enterprise clients gain actionable insights from their logs, metrics, traces, and events. In this role, you will reduce noise, improve reliability, and accelerate innovation by integrating monitoring platforms, ITSM tools, and AIOps engines while embedding observability best practices into delivery pipelines. Key Responsibilities: Design and implement observability pipelines across logs, metrics, events, and traces Build integrations and automation between monitoring/alerting platforms, ITSM tools, and AIOps engines Optimise alerting strategies to reduce noise and improve signal quality Develop dashboards, visualisations, and reports for technical and business stakeholders Deploy observability solutions in cloud and hybrid environments Contribute to observability strategy and best practices within the Service Operations Framework Collaborate with development, operations, and SRE teams to embed observability into the full delivery lifecycle Skills & Experience: Strong background in observability, monitoring, and event management Hands-on experience with platforms such as Dynatrace, Datadog, AppDynamics, Splunk, Prometheus, Grafana, New Relic, or Elastic Experience building integrations and automation using APIs, Python, Node.js, Go, or scripting Familiarity with AIOps platforms (BigPanda, Moogsoft, etc.) Knowledge of ITSM / incident management processes and tools (Halo ITSM, ServiceNow, Jira Service Management) Cloud experience ( AWS, Azure, GCP ) and deploying observability tools in cloud-native environments Understanding of OpenTelemetry and modern observability standards Strong problem-solving skills and ability to work in a fast-paced start-up or consulting environment Why Join: Work with our exclusive client , a high-growth start-up backed by proven Service Operations leaders Work on cutting-edge projects across multiple industries Shape both client outcomes and the company s frameworks and offerings Thrive in a collaborative culture where ideas are valued, careers grow quickly, and impact is immediate Sounds great right? Don't hesitate to apply today.
Job Title: Observability Developer/Engineer Location: Hybrid (UK, with travel as required) Employment Type: Full-time This role is with Morela please respond to (see below) for further informaiton Do you want to be part of something special? Morela is proud to represent our exclusive client , a fast-growing start-up transforming Service Operations . Led by industry leaders with a proven track record of building and scaling successful businesses, this company is redefining how enterprises monitor, manage, and optimise IT operations. This is your chance to join a team shaping the future of observability and operational intelligence from the ground up. We are seeking a skilled Observability Developer to design, build, and optimise observability solutions that help enterprise clients gain actionable insights from their logs, metrics, traces, and events. In this role, you will reduce noise, improve reliability, and accelerate innovation by integrating monitoring platforms, ITSM tools, and AIOps engines while embedding observability best practices into delivery pipelines. Key Responsibilities: Design and implement observability pipelines across logs, metrics, events, and traces Build integrations and automation between monitoring/alerting platforms, ITSM tools, and AIOps engines Optimise alerting strategies to reduce noise and improve signal quality Develop dashboards, visualisations, and reports for technical and business stakeholders Deploy observability solutions in cloud and hybrid environments Contribute to observability strategy and best practices within the Service Operations Framework Collaborate with development, operations, and SRE teams to embed observability into the full delivery life cycle Skills & Experience: Strong background in observability, monitoring, and event management Hands-on experience with platforms such as Dynatrace, Datadog, AppDynamics, Splunk, Prometheus, Grafana, New Relic, or Elastic Experience building integrations and automation using APIs, Python, Node.js, Go, or Scripting Familiarity with AIOps platforms (BigPanda, Moogsoft, etc.) Knowledge of ITSM/incident management processes and tools (Halo ITSM, ServiceNow, Jira Service Management) Cloud experience ( AWS, Azure, GCP ) and deploying observability tools in cloud-native environments Understanding of OpenTelemetry and modern observability standards Strong problem-solving skills and ability to work in a fast-paced start-up or consulting environment Why Join: Work with our exclusive client , a high-growth start-up backed by proven Service Operations leaders Work on cutting-edge projects across multiple industries Shape both client outcomes and the company's frameworks and offerings Thrive in a collaborative culture where ideas are valued, careers grow quickly, and impact is immediate Sounds great right? Don't hesitate to apply today.
08/12/2025
Full time
Job Title: Observability Developer/Engineer Location: Hybrid (UK, with travel as required) Employment Type: Full-time This role is with Morela please respond to (see below) for further informaiton Do you want to be part of something special? Morela is proud to represent our exclusive client , a fast-growing start-up transforming Service Operations . Led by industry leaders with a proven track record of building and scaling successful businesses, this company is redefining how enterprises monitor, manage, and optimise IT operations. This is your chance to join a team shaping the future of observability and operational intelligence from the ground up. We are seeking a skilled Observability Developer to design, build, and optimise observability solutions that help enterprise clients gain actionable insights from their logs, metrics, traces, and events. In this role, you will reduce noise, improve reliability, and accelerate innovation by integrating monitoring platforms, ITSM tools, and AIOps engines while embedding observability best practices into delivery pipelines. Key Responsibilities: Design and implement observability pipelines across logs, metrics, events, and traces Build integrations and automation between monitoring/alerting platforms, ITSM tools, and AIOps engines Optimise alerting strategies to reduce noise and improve signal quality Develop dashboards, visualisations, and reports for technical and business stakeholders Deploy observability solutions in cloud and hybrid environments Contribute to observability strategy and best practices within the Service Operations Framework Collaborate with development, operations, and SRE teams to embed observability into the full delivery life cycle Skills & Experience: Strong background in observability, monitoring, and event management Hands-on experience with platforms such as Dynatrace, Datadog, AppDynamics, Splunk, Prometheus, Grafana, New Relic, or Elastic Experience building integrations and automation using APIs, Python, Node.js, Go, or Scripting Familiarity with AIOps platforms (BigPanda, Moogsoft, etc.) Knowledge of ITSM/incident management processes and tools (Halo ITSM, ServiceNow, Jira Service Management) Cloud experience ( AWS, Azure, GCP ) and deploying observability tools in cloud-native environments Understanding of OpenTelemetry and modern observability standards Strong problem-solving skills and ability to work in a fast-paced start-up or consulting environment Why Join: Work with our exclusive client , a high-growth start-up backed by proven Service Operations leaders Work on cutting-edge projects across multiple industries Shape both client outcomes and the company's frameworks and offerings Thrive in a collaborative culture where ideas are valued, careers grow quickly, and impact is immediate Sounds great right? Don't hesitate to apply today.
Salary: Up to £100,000 Hybrid Model: 1 day p/w in Central London (remaining remote) Job Type: Permanent ServiceNow Discovery Engineer - AWS Integration Salary: £90,000 to £100,000 (dependent on candidate experience) Package : Excellent employee benefits package Hybrid Model : 1 day p/w in Central London (remaining remote) Location : London Sector: Financial/Banking Overview: My client, one of the UK's most exciting and fastest growing IT Services organisations is seeking a skilled ServiceNow Discovery Engineer with hands-on experience configuring event-driven discovery for AWS environments . The initial project the candidate will be placed on (projected to last several years) will be with a major internationally operating Financial Services organisation to utilise their skills on a large-scaled ServiceNow AWS integration. The ideal candidate will have strong JavaScript development skills , particularly in ServiceNow Business Rules , Script Includes , and custom Server Side Scripting . Key Responsibilities: Set up and fine-tune event-driven AWS resource discovery using ServiceNow Discovery and MID Servers. Design, implement, and support custom probes, sensors, and patterns tailored for dynamic cloud environments. Develop and debug JavaScript-based business rules, script includes, and workflow scripts within the ServiceNow platform. Partner with cloud and infrastructure teams to maintain accurate and up-to-date CMDB records. Track and enhance the performance of ServiceNow Discovery and optimize ECC Queue processing. Required Skills: Strong experience with ServiceNow Discovery , especially in AWS environments . Strong proficiency in JavaScript within the ServiceNow platform. Familiarity with CMDB architecture , event-driven automation , and MID Server configuration . Experience with AWS services and cloud resource modelling. Ability to analyze Discovery logs and optimize probe/sensor performance To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
08/12/2025
Full time
Salary: Up to £100,000 Hybrid Model: 1 day p/w in Central London (remaining remote) Job Type: Permanent ServiceNow Discovery Engineer - AWS Integration Salary: £90,000 to £100,000 (dependent on candidate experience) Package : Excellent employee benefits package Hybrid Model : 1 day p/w in Central London (remaining remote) Location : London Sector: Financial/Banking Overview: My client, one of the UK's most exciting and fastest growing IT Services organisations is seeking a skilled ServiceNow Discovery Engineer with hands-on experience configuring event-driven discovery for AWS environments . The initial project the candidate will be placed on (projected to last several years) will be with a major internationally operating Financial Services organisation to utilise their skills on a large-scaled ServiceNow AWS integration. The ideal candidate will have strong JavaScript development skills , particularly in ServiceNow Business Rules , Script Includes , and custom Server Side Scripting . Key Responsibilities: Set up and fine-tune event-driven AWS resource discovery using ServiceNow Discovery and MID Servers. Design, implement, and support custom probes, sensors, and patterns tailored for dynamic cloud environments. Develop and debug JavaScript-based business rules, script includes, and workflow scripts within the ServiceNow platform. Partner with cloud and infrastructure teams to maintain accurate and up-to-date CMDB records. Track and enhance the performance of ServiceNow Discovery and optimize ECC Queue processing. Required Skills: Strong experience with ServiceNow Discovery , especially in AWS environments . Strong proficiency in JavaScript within the ServiceNow platform. Familiarity with CMDB architecture , event-driven automation , and MID Server configuration . Experience with AWS services and cloud resource modelling. Ability to analyze Discovery logs and optimize probe/sensor performance To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Role Title: Lead Automation Test Engineer Duration: contract to run until 30/11/2026 Location: Sheffield, Hybrid 3 days per week onsite Rate: up to 482.30 p/d Umbrella inside IR35 Role purpose / summary This role is predominantly required to fulfil the role of Automation test lead, with occasional manual testing where required Solid experience of at least 5 years in the use of automation tooling and framework creation especially with Java and SQL Excellent verbal and written communications skills and stakeholder engagement at all levels Able to develop and execute test plans, test cases, test data, test scenarios, and other testing related plans and documentation based on the requirements and technical specifications Plan, develop, execute, maintain and improve Automated Test Frameworks and Automated Test Scripts for Web and Database applications Proven experience in writing automated test scripts using JavaScript Experience of using automation tools such as Selenium web driver IO (WDIO) / Cucumber etc, Selenium for UI testing and RestAssured for API testing Experience of test tool selection/recommendations based on assessment of the environment/landscape. Experience in defining a comprehensive performance test strategy that fully defines the approach, environment, scope, risks and resources required. Experience of delivering within both an Agile and Waterfall methodology. Jenkins pipeline creation and management for running automated tests, generating reports and notifying team about test results to streamline the CI/CD process. Web UI Testing Database comparison test experience Experience testing in cloud environments such as AWS, Azure, GCP, Ali Cloud Extensive experience using JIRA and Xephyr tooling Accurately report and track testing related defects and issues, by writing or automating, effective and thorough bug reports, attend triage meetings and verify bug fixes Identify process and application issues and provide suggestions to improve Learn new technologies and adapt to them as needed Identify and deploy automation solutions based on changing project needs Strong manual test execution experience Identification and collating test entry and exit criteria Good experience of executing defined test plans including coordination, tracking and reporting Positive team player working as part of the overall test team, both manual and automated Test case review/QA for coverage and traceability to requirements/design Liaison with business areas/technical leads re SIT/OAT/UAT scenario definitions as required Analysis of design and other documents for testability Previous experience within Identity and Access Management- preferable Any exposure to SailPoint IdentityIQ, Identity warehousing, and working with protocols and formats for data ingestion such as SCIM, REST API, LDAP, OIDC and CSV Experience of testing graph database management systems (GDBMS) ServiceNow, AD, AWS, Azure integrations Testing functions and decision points As Code , such as Policy as code Experience of GitOps Repos API Testing, API Gateway testing, Batch ETL testing Team Leadership & Management - Proven ability to lead, mentor, and manage other engineers within the team DevOps & CI/CD Integration - Ability to integrate automation tests into GitLab CI/CD pipelines and implement shift-left testing practices Pub Sub and MQ GCP (Cloud) testing approaches and methodology. SaaS Testing Process Improvement - Establish performance testing standards, best practices, and governance frameworks across the organization Skill set ideally including several of: Java, Cypher, Python, JavaScript, PHP, .NET, Go, SQL Server, MySQL API QMetry Test Rail BDD/TDD Jenkins Postman Insomnia All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
06/12/2025
Contractor
Role Title: Lead Automation Test Engineer Duration: contract to run until 30/11/2026 Location: Sheffield, Hybrid 3 days per week onsite Rate: up to 482.30 p/d Umbrella inside IR35 Role purpose / summary This role is predominantly required to fulfil the role of Automation test lead, with occasional manual testing where required Solid experience of at least 5 years in the use of automation tooling and framework creation especially with Java and SQL Excellent verbal and written communications skills and stakeholder engagement at all levels Able to develop and execute test plans, test cases, test data, test scenarios, and other testing related plans and documentation based on the requirements and technical specifications Plan, develop, execute, maintain and improve Automated Test Frameworks and Automated Test Scripts for Web and Database applications Proven experience in writing automated test scripts using JavaScript Experience of using automation tools such as Selenium web driver IO (WDIO) / Cucumber etc, Selenium for UI testing and RestAssured for API testing Experience of test tool selection/recommendations based on assessment of the environment/landscape. Experience in defining a comprehensive performance test strategy that fully defines the approach, environment, scope, risks and resources required. Experience of delivering within both an Agile and Waterfall methodology. Jenkins pipeline creation and management for running automated tests, generating reports and notifying team about test results to streamline the CI/CD process. Web UI Testing Database comparison test experience Experience testing in cloud environments such as AWS, Azure, GCP, Ali Cloud Extensive experience using JIRA and Xephyr tooling Accurately report and track testing related defects and issues, by writing or automating, effective and thorough bug reports, attend triage meetings and verify bug fixes Identify process and application issues and provide suggestions to improve Learn new technologies and adapt to them as needed Identify and deploy automation solutions based on changing project needs Strong manual test execution experience Identification and collating test entry and exit criteria Good experience of executing defined test plans including coordination, tracking and reporting Positive team player working as part of the overall test team, both manual and automated Test case review/QA for coverage and traceability to requirements/design Liaison with business areas/technical leads re SIT/OAT/UAT scenario definitions as required Analysis of design and other documents for testability Previous experience within Identity and Access Management- preferable Any exposure to SailPoint IdentityIQ, Identity warehousing, and working with protocols and formats for data ingestion such as SCIM, REST API, LDAP, OIDC and CSV Experience of testing graph database management systems (GDBMS) ServiceNow, AD, AWS, Azure integrations Testing functions and decision points As Code , such as Policy as code Experience of GitOps Repos API Testing, API Gateway testing, Batch ETL testing Team Leadership & Management - Proven ability to lead, mentor, and manage other engineers within the team DevOps & CI/CD Integration - Ability to integrate automation tests into GitLab CI/CD pipelines and implement shift-left testing practices Pub Sub and MQ GCP (Cloud) testing approaches and methodology. SaaS Testing Process Improvement - Establish performance testing standards, best practices, and governance frameworks across the organization Skill set ideally including several of: Java, Cypher, Python, JavaScript, PHP, .NET, Go, SQL Server, MySQL API QMetry Test Rail BDD/TDD Jenkins Postman Insomnia All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Role Title: Automation Test Developer Duration: contract to run until 30/11/2026 Location: Sheffield, Hybrid 3 days per week onsite Rate: up to 383.03 p/d Umbrella inside IR35 Role purpose / summary This role is predominantly required to fulfil the role of Automation test engineer, with occasional manual testing where required Solid experience of at least 3 years in the use of automation tooling and framework creation especially with Java and SQL Excellent verbal and written communications skills and stakeholder engagement at all levels Able to develop and execute test plans, test cases, test data, test scenarios, and other testing related plans and documentation based on the requirements and technical specifications Plan, develop, execute, maintain and improve Automated Test Frameworks and Automated Test Scripts for Web and Database applications Proven experience in writing automated test scripts using JavaScript Experience of using automation tools such as Selenium web driver IO (WDIO) / Cucumber etc, Selenium for UI testing and RestAssured for API testing Jenkins pipeline creation and management for running automated tests, generating reports and notifying team about test results to streamline the CI/CD process. Web UI Testing Database comparison test experience Experience testing in cloud environments such as AWS, Azure, GCP, Ali Cloud Solid experience using JIRA and Xephyr tooling Accurately report and track testing related defects and issues, by writing or automating, effective and thorough bug reports, attend triage meetings and verify bug fixes Identify process and application issues and provide suggestions to improve Learn new technologies and adapt to them as needed Identify and deploy automation solutions based on changing project needs Strong manual test execution experience Identification and collating test entry and exit criteria Good experience of executing defined test plans including coordination, tracking and reporting Positive team player working as part of the overall test team, both manual and automated Test case review/QA for coverage and traceability to requirements/design Liaison with business areas/technical leads re SIT/OAT/UAT scenario definitions as required Analysis of design and other documents for testability Previous experience within Identity and Access Management- preferable Any exposure to SailPoint IdentityIQ, Identity warehousing, and working with protocols and formats for data ingestion such as SCIM, REST API, LDAP, OIDC and CSV Experience of testing graph database management systems (GDBMS) ServiceNow, AD, AWS, Azure integrations Testing functions and decision points As Code , such as Policy as code Experience of GitOps Repos API Testing, API Gateway testing, Batch ETL testing Proven ability to mentor other engineers within the team DevOps & CI/CD Integration - Ability to integrate automation tests into GitLab CI/CD pipelines and implement shift-left testing practices Pub Sub and MQ GCP (Cloud) testing approaches and methodology. SaaS Testing Skill set ideally including several of: Java, Cypher, Python, JavaScript, PHP, .NET, Go, SQL Server, MySQL API QMetry Test Rail BDD/TDD Jenkins Postman Insomnia" All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
05/12/2025
Contractor
Role Title: Automation Test Developer Duration: contract to run until 30/11/2026 Location: Sheffield, Hybrid 3 days per week onsite Rate: up to 383.03 p/d Umbrella inside IR35 Role purpose / summary This role is predominantly required to fulfil the role of Automation test engineer, with occasional manual testing where required Solid experience of at least 3 years in the use of automation tooling and framework creation especially with Java and SQL Excellent verbal and written communications skills and stakeholder engagement at all levels Able to develop and execute test plans, test cases, test data, test scenarios, and other testing related plans and documentation based on the requirements and technical specifications Plan, develop, execute, maintain and improve Automated Test Frameworks and Automated Test Scripts for Web and Database applications Proven experience in writing automated test scripts using JavaScript Experience of using automation tools such as Selenium web driver IO (WDIO) / Cucumber etc, Selenium for UI testing and RestAssured for API testing Jenkins pipeline creation and management for running automated tests, generating reports and notifying team about test results to streamline the CI/CD process. Web UI Testing Database comparison test experience Experience testing in cloud environments such as AWS, Azure, GCP, Ali Cloud Solid experience using JIRA and Xephyr tooling Accurately report and track testing related defects and issues, by writing or automating, effective and thorough bug reports, attend triage meetings and verify bug fixes Identify process and application issues and provide suggestions to improve Learn new technologies and adapt to them as needed Identify and deploy automation solutions based on changing project needs Strong manual test execution experience Identification and collating test entry and exit criteria Good experience of executing defined test plans including coordination, tracking and reporting Positive team player working as part of the overall test team, both manual and automated Test case review/QA for coverage and traceability to requirements/design Liaison with business areas/technical leads re SIT/OAT/UAT scenario definitions as required Analysis of design and other documents for testability Previous experience within Identity and Access Management- preferable Any exposure to SailPoint IdentityIQ, Identity warehousing, and working with protocols and formats for data ingestion such as SCIM, REST API, LDAP, OIDC and CSV Experience of testing graph database management systems (GDBMS) ServiceNow, AD, AWS, Azure integrations Testing functions and decision points As Code , such as Policy as code Experience of GitOps Repos API Testing, API Gateway testing, Batch ETL testing Proven ability to mentor other engineers within the team DevOps & CI/CD Integration - Ability to integrate automation tests into GitLab CI/CD pipelines and implement shift-left testing practices Pub Sub and MQ GCP (Cloud) testing approaches and methodology. SaaS Testing Skill set ideally including several of: Java, Cypher, Python, JavaScript, PHP, .NET, Go, SQL Server, MySQL API QMetry Test Rail BDD/TDD Jenkins Postman Insomnia" All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
ROLE: Lead Automation Test Engineer Sheffield, UK (3 days weekly from office) This role is predominantly required to fulfil the role of Automation test lead, with occasional manual testing where required Solid experience of at least 5 years in the use of automation tooling and framework creation especially with Java and SQL Able to develop and execute test plans, test cases, test data, test scenarios, and other testing related plans and documentation based on the requirements and technical specifications Plan, develop, execute, maintain and improve Automated Test Frameworks and Automated Test Scripts for Web and Database applications Proven experience in writing automated test scripts using JavaScript Experience of using automation tools such as Selenium web driver IO (WDIO) / Cucumber etc, Selenium for UI testing and RestAssured for API testing Experience of test tool selection/recommendations based on assessment of the environment/landscape. Experience in defining a comprehensive performance test strategy that fully defines the approach, environment, scope, risks and resources required. Experience of delivering within both an Agile and Waterfall methodology. Jenkins pipeline creation and management for running automated tests, generating reports and notifying team about test results to streamline the CI/CD process. Database comparison test experience Experience testing in cloud environments such as AWS, Azure, GCP, Ali Cloud Extensive experience using JIRA and Xephyr tooling Accurately report and track testing related defects and issues, by writing or automating, effective and thorough bug reports, attend triage meetings and verify bug fixes. Test case review/QA for coverage and traceability to requirements/design Liaison with business areas/technical leads re SIT/OAT/UAT scenario definitions as required Previous experience within Identity and Access Management- preferable Any exposure to SailPoint IdentityIQ, Identity warehousing, and working with protocols and formats for data ingestion such as SCIM, REST API, LDAP, OIDC and CSV Experience of testing graph database management systems (GDBMS) ServiceNow, AD, AWS, Azure integrations Testing functions and decision points "As Code", such as Policy as code Experience of GitOps Repos API Testing, API Gateway testing, Batch ETL testing Team Leadership & Management - Proven ability to lead, mentor, and manage other engineers within the team DevOps & CI/CD Integration - Ability to integrate automation tests into GitLab CI/CD pipelines and implement shift-left testing practices Pub Sub and MQ, GCP (Cloud) testing approaches and methodology, SaaS Testing Process Improvement - Establish performance testing standards, best practices, and governance frameworks across the organization Skill set ideally including several of: Java, Cypher, Python, JavaScript, PHP, .NET, Go, SQL Server, MySQL API, QMetry, Test Rail, BDD/TDD, Jenkins, Postman, Insomnia
04/12/2025
Full time
ROLE: Lead Automation Test Engineer Sheffield, UK (3 days weekly from office) This role is predominantly required to fulfil the role of Automation test lead, with occasional manual testing where required Solid experience of at least 5 years in the use of automation tooling and framework creation especially with Java and SQL Able to develop and execute test plans, test cases, test data, test scenarios, and other testing related plans and documentation based on the requirements and technical specifications Plan, develop, execute, maintain and improve Automated Test Frameworks and Automated Test Scripts for Web and Database applications Proven experience in writing automated test scripts using JavaScript Experience of using automation tools such as Selenium web driver IO (WDIO) / Cucumber etc, Selenium for UI testing and RestAssured for API testing Experience of test tool selection/recommendations based on assessment of the environment/landscape. Experience in defining a comprehensive performance test strategy that fully defines the approach, environment, scope, risks and resources required. Experience of delivering within both an Agile and Waterfall methodology. Jenkins pipeline creation and management for running automated tests, generating reports and notifying team about test results to streamline the CI/CD process. Database comparison test experience Experience testing in cloud environments such as AWS, Azure, GCP, Ali Cloud Extensive experience using JIRA and Xephyr tooling Accurately report and track testing related defects and issues, by writing or automating, effective and thorough bug reports, attend triage meetings and verify bug fixes. Test case review/QA for coverage and traceability to requirements/design Liaison with business areas/technical leads re SIT/OAT/UAT scenario definitions as required Previous experience within Identity and Access Management- preferable Any exposure to SailPoint IdentityIQ, Identity warehousing, and working with protocols and formats for data ingestion such as SCIM, REST API, LDAP, OIDC and CSV Experience of testing graph database management systems (GDBMS) ServiceNow, AD, AWS, Azure integrations Testing functions and decision points "As Code", such as Policy as code Experience of GitOps Repos API Testing, API Gateway testing, Batch ETL testing Team Leadership & Management - Proven ability to lead, mentor, and manage other engineers within the team DevOps & CI/CD Integration - Ability to integrate automation tests into GitLab CI/CD pipelines and implement shift-left testing practices Pub Sub and MQ, GCP (Cloud) testing approaches and methodology, SaaS Testing Process Improvement - Establish performance testing standards, best practices, and governance frameworks across the organization Skill set ideally including several of: Java, Cypher, Python, JavaScript, PHP, .NET, Go, SQL Server, MySQL API, QMetry, Test Rail, BDD/TDD, Jenkins, Postman, Insomnia
Group IT Infrastructure Manager Our client based in Tamworth, is seeking a Group IT Infrastructure Manager to support over 300 users across sites in the UK, Ireland, Scotland and Dubai. You'll lead a team of skilled IT individuals, fostering a collaborative and service focused culture. From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the Group IT Infrastructure Manager will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation. As a Group IT Infrastructure Manager, you will need to have/be: Networking Strong network admin, installation, and troubleshooting skills (CCNA level). Experience with Cisco, Fortinet, Ruckus; performance and security focused. Skilled in VLANs, VPNs, firewalls, QoS, and high-availability design. Hardware & Infrastructure Good understanding of hardware, cabling, wireless tech, and IT security basics. Experience with rack servers, RAID, SAN/NAS storage. Competent with monitoring tools (SolarWinds, Nagios, PRTG). Microsoft Technologies Strong Windows Server (Apply online only , AD, Group Policy, and systems admin. Working knowledge of Exchange Online. Experience with Azure AD and hybrid identity. Familiar with Intune and JAMF for device management. Solid Office 365 and Windows 10/11 admin skills. Virtualisation & Cloud Skilled in Hyper-V and VMware (resource management, backups, failover). Exposure to Azure, AWS, GCP for migrations and optimisation. Communication Systems Experience with enterprise VoIP systems. Knowledge of IP CCTV setup, storage, and network integration. Backup & DR Proficient with Veeam for backup/replication. Experience in DR planning, failover, and resilience testing. Security & Compliance Strong grasp of cybersecurity (firewalls, EPP, vulnerabilities, threat detection). Understanding of ISO 27001 and GDPR; audit support experience. Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking skills. Leadership experience driving team performance and improvement. Certifications Essential: MCSE, ITIL, CCNA (or equivalent) Desirable: CISSP / Security+, ISO 27001, PRINCE2 Details: Salary : 65, 000 - 70, 000 Working Hours : Full time Monday - Friday Location : Tamworth (on site full time) Duration : Permanent Role of Group IT Infrastructure Manager: Visible, approachable leader across all sites. Partner with departments to deliver proactive, value-driven IT solutions. Provide IT input in management meetings to support strategic decisions. Support wider teams during peak periods to maintain smooth operations. Oversee daily IT operations across servers, applications, and networks. Manage installation, upgrades, and maintenance of hardware/software. Lead procurement and lifecycle management of IT equipment. Ensure system performance through testing, monitoring, and improvement. Manage and optimise WAN infrastructure across all sites. Maintain strong security controls to protect systems and data. Proactively identify and resolve vulnerabilities through updates and patches. Maintain robust disaster recovery and backup strategies. Assess technology risks and implement mitigation measures. Test and refine DR and continuity plans to ensure resilience. Lead major infrastructure projects, upgrades, and migrations. Work with MIS to align infrastructure and system development. Create project plans, manage resources, and deliver on time and budget. Manage the IT budget and track expenditure. Build strong vendor relationships, negotiate contracts, and ensure SLAs are met. Lead and develop 3rd Line Engineers and Helpdesk teams. Oversee Helpdesk performance and ensure timely issue resolution. Foster a collaborative, customer-focused, and continuously improving culture. Stay updated on new technologies and recommend improvements. Drive continuous improvement across infrastructure and service delivery. Align IT services and projects with long-term organisational goals. Strong analytical thinker with excellent problem-solving skills. Willing to work evenings/weekends/public holidays when required. Benefits of working as a Group IT Infrastructure Manager: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking
04/12/2025
Full time
Group IT Infrastructure Manager Our client based in Tamworth, is seeking a Group IT Infrastructure Manager to support over 300 users across sites in the UK, Ireland, Scotland and Dubai. You'll lead a team of skilled IT individuals, fostering a collaborative and service focused culture. From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the Group IT Infrastructure Manager will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation. As a Group IT Infrastructure Manager, you will need to have/be: Networking Strong network admin, installation, and troubleshooting skills (CCNA level). Experience with Cisco, Fortinet, Ruckus; performance and security focused. Skilled in VLANs, VPNs, firewalls, QoS, and high-availability design. Hardware & Infrastructure Good understanding of hardware, cabling, wireless tech, and IT security basics. Experience with rack servers, RAID, SAN/NAS storage. Competent with monitoring tools (SolarWinds, Nagios, PRTG). Microsoft Technologies Strong Windows Server (Apply online only , AD, Group Policy, and systems admin. Working knowledge of Exchange Online. Experience with Azure AD and hybrid identity. Familiar with Intune and JAMF for device management. Solid Office 365 and Windows 10/11 admin skills. Virtualisation & Cloud Skilled in Hyper-V and VMware (resource management, backups, failover). Exposure to Azure, AWS, GCP for migrations and optimisation. Communication Systems Experience with enterprise VoIP systems. Knowledge of IP CCTV setup, storage, and network integration. Backup & DR Proficient with Veeam for backup/replication. Experience in DR planning, failover, and resilience testing. Security & Compliance Strong grasp of cybersecurity (firewalls, EPP, vulnerabilities, threat detection). Understanding of ISO 27001 and GDPR; audit support experience. Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking skills. Leadership experience driving team performance and improvement. Certifications Essential: MCSE, ITIL, CCNA (or equivalent) Desirable: CISSP / Security+, ISO 27001, PRINCE2 Details: Salary : 65, 000 - 70, 000 Working Hours : Full time Monday - Friday Location : Tamworth (on site full time) Duration : Permanent Role of Group IT Infrastructure Manager: Visible, approachable leader across all sites. Partner with departments to deliver proactive, value-driven IT solutions. Provide IT input in management meetings to support strategic decisions. Support wider teams during peak periods to maintain smooth operations. Oversee daily IT operations across servers, applications, and networks. Manage installation, upgrades, and maintenance of hardware/software. Lead procurement and lifecycle management of IT equipment. Ensure system performance through testing, monitoring, and improvement. Manage and optimise WAN infrastructure across all sites. Maintain strong security controls to protect systems and data. Proactively identify and resolve vulnerabilities through updates and patches. Maintain robust disaster recovery and backup strategies. Assess technology risks and implement mitigation measures. Test and refine DR and continuity plans to ensure resilience. Lead major infrastructure projects, upgrades, and migrations. Work with MIS to align infrastructure and system development. Create project plans, manage resources, and deliver on time and budget. Manage the IT budget and track expenditure. Build strong vendor relationships, negotiate contracts, and ensure SLAs are met. Lead and develop 3rd Line Engineers and Helpdesk teams. Oversee Helpdesk performance and ensure timely issue resolution. Foster a collaborative, customer-focused, and continuously improving culture. Stay updated on new technologies and recommend improvements. Drive continuous improvement across infrastructure and service delivery. Align IT services and projects with long-term organisational goals. Strong analytical thinker with excellent problem-solving skills. Willing to work evenings/weekends/public holidays when required. Benefits of working as a Group IT Infrastructure Manager: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking
ServiceNow Discovery Engineer PERM Paying up to 100k per annum Hybrid - 1 Day per week on-site in London My client, a well-known financial services company, are looking for a skilled ServiceNow Discovery Engineer with experience with AWS Integration and hands-on experience configuring event-driven discovery for AWS environments. The ideal candidate will have strong JavaScript development skills, particularly in ServiceNow Business Rules, Script Includes, and custom server-side scripting. Responsibilities: Configure and optimize event-driven discovery for AWS resources using ServiceNow Discovery and MID Servers. Develop and maintain custom probes, sensors, and patterns to support dynamic cloud infrastructure. Write and troubleshoot JavaScript-based business rules, script includes, and workflow scripts within ServiceNow. Collaborate with cloud and infrastructure teams to ensure accurate and timely CMDB updates. Monitor and improve Discovery performance and ECC Queue processing. Qualifications: Proven experience with ServiceNow Discovery, especially in AWS environments. Strong proficiency in JavaScript within the ServiceNow platform. Familiarity with CMDB architecture, event-driven automation, and MID Server configuration. Experience with AWS services and cloud resource modelling. Ability to analyze Discovery logs and optimize probe/sensor performance Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
24/11/2025
Full time
ServiceNow Discovery Engineer PERM Paying up to 100k per annum Hybrid - 1 Day per week on-site in London My client, a well-known financial services company, are looking for a skilled ServiceNow Discovery Engineer with experience with AWS Integration and hands-on experience configuring event-driven discovery for AWS environments. The ideal candidate will have strong JavaScript development skills, particularly in ServiceNow Business Rules, Script Includes, and custom server-side scripting. Responsibilities: Configure and optimize event-driven discovery for AWS resources using ServiceNow Discovery and MID Servers. Develop and maintain custom probes, sensors, and patterns to support dynamic cloud infrastructure. Write and troubleshoot JavaScript-based business rules, script includes, and workflow scripts within ServiceNow. Collaborate with cloud and infrastructure teams to ensure accurate and timely CMDB updates. Monitor and improve Discovery performance and ECC Queue processing. Qualifications: Proven experience with ServiceNow Discovery, especially in AWS environments. Strong proficiency in JavaScript within the ServiceNow platform. Familiarity with CMDB architecture, event-driven automation, and MID Server configuration. Experience with AWS services and cloud resource modelling. Ability to analyze Discovery logs and optimize probe/sensor performance Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Job: SAP FICO Consultant Company: BAE Systems Daily Rate: £600 PAYE or £811.49 Umbrella Location : Preston 1-2 days per month Contract : 6 months (Opportunity to be extended) Working Hours : 37 hours per week About The Role: The role is for an experienced and detail orientated SAP FICO Consultant to form part of an existing DevOps team to help deliver a strong pipeline of transformational changes, supporting the business to improve efficiency in a number of areas. The candidate will work closely with cross-functional finance and business teams to analyse business requirements and translate them into effective SAP S/4HANA solutions. The FICO consultant will have a deep understanding of Sap S/4HANA and how it is configured for the business. They will live and breathe the Agile manifesto and will use processes, tools and culture to continuously improve what they do and how they work for the delight of the customer. Adding value every day will be a key goal. Key Responsibilities : Responsible for being a key contributor in the DevOps team, designing, developing and optimising new features to help enable the business through ERP, supporting the application, resolving incidents/problems and reducing technical debt. Leading the design, configuration and development, supporting the customised and standard FI CO solutions; their integration with the end-to-end solution. Will be accountable for the quality of the design, assessment of risk, and delivery of the components. Responsible for adhering to standards, governance and best practices set out by the Product Architects, leading by example and responsible for mitigating technical debt/risks/issues. Skills & Qualifications : In-depth working knowledge of SAP S/4HANA FI CO and impacts on other modules. Implementation of On Premise Application and SAAS Systems and data Integration Good understanding of the Agile Manifesto, DevOps Principles, Scrum and Lean Engineering Practices. PI / PO ServiceNow If you would like to be considered for this role please don't hesitate to click apply or call Sam Pierre-Louis on for more information. About BAE:BAE Systems is a leading global defence, aerospace, and security company. They're experts in delivering advanced solutions for air, land, and naval forces, as well as commercial aerospace and cyber security. Known for its commitment to innovation and excellence, BAE Systems offers exciting career opportunities for those looking to make a significant impact in cutting-edge technology and defence sectors. Inclusion statementOutsource UK is committed to creating a diverse environment and is proud to be an equal opportunity employer. You'll receive consideration for your application without regard to race, religion or belief, gender identity or expression, sex, sexual orientation, disability, marriage and civil partnership, pregnancy and maternity, or age.
03/10/2025
Full time
Job: SAP FICO Consultant Company: BAE Systems Daily Rate: £600 PAYE or £811.49 Umbrella Location : Preston 1-2 days per month Contract : 6 months (Opportunity to be extended) Working Hours : 37 hours per week About The Role: The role is for an experienced and detail orientated SAP FICO Consultant to form part of an existing DevOps team to help deliver a strong pipeline of transformational changes, supporting the business to improve efficiency in a number of areas. The candidate will work closely with cross-functional finance and business teams to analyse business requirements and translate them into effective SAP S/4HANA solutions. The FICO consultant will have a deep understanding of Sap S/4HANA and how it is configured for the business. They will live and breathe the Agile manifesto and will use processes, tools and culture to continuously improve what they do and how they work for the delight of the customer. Adding value every day will be a key goal. Key Responsibilities : Responsible for being a key contributor in the DevOps team, designing, developing and optimising new features to help enable the business through ERP, supporting the application, resolving incidents/problems and reducing technical debt. Leading the design, configuration and development, supporting the customised and standard FI CO solutions; their integration with the end-to-end solution. Will be accountable for the quality of the design, assessment of risk, and delivery of the components. Responsible for adhering to standards, governance and best practices set out by the Product Architects, leading by example and responsible for mitigating technical debt/risks/issues. Skills & Qualifications : In-depth working knowledge of SAP S/4HANA FI CO and impacts on other modules. Implementation of On Premise Application and SAAS Systems and data Integration Good understanding of the Agile Manifesto, DevOps Principles, Scrum and Lean Engineering Practices. PI / PO ServiceNow If you would like to be considered for this role please don't hesitate to click apply or call Sam Pierre-Louis on for more information. About BAE:BAE Systems is a leading global defence, aerospace, and security company. They're experts in delivering advanced solutions for air, land, and naval forces, as well as commercial aerospace and cyber security. Known for its commitment to innovation and excellence, BAE Systems offers exciting career opportunities for those looking to make a significant impact in cutting-edge technology and defence sectors. Inclusion statementOutsource UK is committed to creating a diverse environment and is proud to be an equal opportunity employer. You'll receive consideration for your application without regard to race, religion or belief, gender identity or expression, sex, sexual orientation, disability, marriage and civil partnership, pregnancy and maternity, or age.
Are you passionate about infrastructure automation and cloud technologies? We're looking for a Platform Engineer to join our clients global IT team. In this role, you'll design and build robust pipelines and scripts to automate infrastructure delivery across public and private clouds, driving efficiency, security, and scalability. You'll work closely with infrastructure, security, and application teams to identify automation opportunities, build reusable solutions, and mentor others in best practices. You'll also be a key player in supporting cloud technologies, integrating tooling like ServiceNow, and contributing to the future of our cloud strategy. What you'll bring: Strong background in IT infrastructure/cloud roles Strong Scripting and automation experience (Terraform, CI/CD, Linux, Git) Solid knowledge of cloud platforms (Azure preferred) A proactive, collaborative mindset and a drive to innovate Nice to have: Kubernetes, Ansible, PowerShell, ServiceNow integrations, and experience with private cloud tech like VMware and Cisco UCS. Hybrid: minimum of 3 days in the office. Interview process: 2 stages - face to face
03/10/2025
Full time
Are you passionate about infrastructure automation and cloud technologies? We're looking for a Platform Engineer to join our clients global IT team. In this role, you'll design and build robust pipelines and scripts to automate infrastructure delivery across public and private clouds, driving efficiency, security, and scalability. You'll work closely with infrastructure, security, and application teams to identify automation opportunities, build reusable solutions, and mentor others in best practices. You'll also be a key player in supporting cloud technologies, integrating tooling like ServiceNow, and contributing to the future of our cloud strategy. What you'll bring: Strong background in IT infrastructure/cloud roles Strong Scripting and automation experience (Terraform, CI/CD, Linux, Git) Solid knowledge of cloud platforms (Azure preferred) A proactive, collaborative mindset and a drive to innovate Nice to have: Kubernetes, Ansible, PowerShell, ServiceNow integrations, and experience with private cloud tech like VMware and Cisco UCS. Hybrid: minimum of 3 days in the office. Interview process: 2 stages - face to face
ServiceNow Technical Architect - Contract - Hybrid - London Opportunity: Contract Salary: £650/day inside Hybrid: 3 days per week onsite (Non-negotiable) Office Location: Central London Client Sector: Financial Services About the Role My client, a global trading organisation is looking, is looking for ServiceNow Architect. Key Responsibilities Architect and configure a brand-new ServiceNow platform from the ground up, creating a scalable, enterprise-ready solution aligned with technical standards and business goals. Take full ownership of building pre-production and live environments, ensuring integrations are verified and the platform is production-ready. Establish and lead the Technical Design Authority, defining coding standards, enforcing best practices, and maintaining quality control. Build and mentor an internal ServiceNow team, providing hands-on technical direction to grow in-house capability. Act as the technical gatekeeper for the external implementation partner, ensuring deliverables meet quality benchmarks throughout all phases. Implement critical modules including ITSM workflows, CMDB, and Discovery tools with a focus on long-term stability and scalability. Engineer integrations with core enterprise systems using APIs and Integration Hub to enable seamless data exchange. Partner with Information Security and Compliance to embed security controls, audit trails, and regulatory requirements into platform architecture. Monitor platform health, proactively plan upgrades, and manage technical debt to ensure sustained performance. Champion continuous enhancement post-launch, identifying automation opportunities and evaluating new ServiceNow capabilities. Essential Requirements Degree in IT, Computer Science, or related field (or equivalent professional experience). Minimum two ServiceNow Certified Implementation Specialist certifications (ITSM/ITOM) plus Certified Application Developer. ServiceNow Certified Technical Architect accreditation strongly preferred. Proven greenfield ServiceNow implementation experience in complex, global enterprises. Successfully delivered six or more full ServiceNow implementations, including minimum two ITSM and two ITOM projects. 10+ years IT experience with 7+ years focused on ServiceNow platform engineering and development. At least 2 years as a ServiceNow Architect OR 4 years as a Senior ServiceNow Developer in a global organisation. Expert-level hands-on knowledge of ServiceNow architecture including Now Platform, ITSM, CMDB, Discovery, Flow Designer, Integration Hub, Scoped Applications, and CSDM. Demonstrated experience establishing and operating technical governance frameworks and design authorities. Experience working with external delivery partners, providing technical assurance from design through go-live. Understanding of regulatory frameworks and operational resilience, particularly in financial services or regulated sectors. Strong technical leadership with ability to influence stakeholders across IT, Security, and Business functions. To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
01/10/2025
Full time
ServiceNow Technical Architect - Contract - Hybrid - London Opportunity: Contract Salary: £650/day inside Hybrid: 3 days per week onsite (Non-negotiable) Office Location: Central London Client Sector: Financial Services About the Role My client, a global trading organisation is looking, is looking for ServiceNow Architect. Key Responsibilities Architect and configure a brand-new ServiceNow platform from the ground up, creating a scalable, enterprise-ready solution aligned with technical standards and business goals. Take full ownership of building pre-production and live environments, ensuring integrations are verified and the platform is production-ready. Establish and lead the Technical Design Authority, defining coding standards, enforcing best practices, and maintaining quality control. Build and mentor an internal ServiceNow team, providing hands-on technical direction to grow in-house capability. Act as the technical gatekeeper for the external implementation partner, ensuring deliverables meet quality benchmarks throughout all phases. Implement critical modules including ITSM workflows, CMDB, and Discovery tools with a focus on long-term stability and scalability. Engineer integrations with core enterprise systems using APIs and Integration Hub to enable seamless data exchange. Partner with Information Security and Compliance to embed security controls, audit trails, and regulatory requirements into platform architecture. Monitor platform health, proactively plan upgrades, and manage technical debt to ensure sustained performance. Champion continuous enhancement post-launch, identifying automation opportunities and evaluating new ServiceNow capabilities. Essential Requirements Degree in IT, Computer Science, or related field (or equivalent professional experience). Minimum two ServiceNow Certified Implementation Specialist certifications (ITSM/ITOM) plus Certified Application Developer. ServiceNow Certified Technical Architect accreditation strongly preferred. Proven greenfield ServiceNow implementation experience in complex, global enterprises. Successfully delivered six or more full ServiceNow implementations, including minimum two ITSM and two ITOM projects. 10+ years IT experience with 7+ years focused on ServiceNow platform engineering and development. At least 2 years as a ServiceNow Architect OR 4 years as a Senior ServiceNow Developer in a global organisation. Expert-level hands-on knowledge of ServiceNow architecture including Now Platform, ITSM, CMDB, Discovery, Flow Designer, Integration Hub, Scoped Applications, and CSDM. Demonstrated experience establishing and operating technical governance frameworks and design authorities. Experience working with external delivery partners, providing technical assurance from design through go-live. Understanding of regulatory frameworks and operational resilience, particularly in financial services or regulated sectors. Strong technical leadership with ability to influence stakeholders across IT, Security, and Business functions. To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Role Title: Security Cloud Engineer Location: London Hybrid: Canary Wharf, 1 Churchill Pl, London E14 5RB - 3 days in office Duration: 6 months Rate: £550 - £600 Inside IR35 Role Description SSPM or CSPM knowledge, policies, and configurations API knowledge - CSPM integration with other tools using APIs ServiceNow and/or O365 experience and security aspects of these applications Docker experience on both windows and Unix CSPM experience with AppOmni or other native Microsoft tools SIEM integration Security Engineering experience Hands on Unix or Windows skills Infrastructure as a Code (IaC), ARM, CloudFormation, Terraform, GIT experience Excellent documentation skills"
01/10/2025
Contractor
Role Title: Security Cloud Engineer Location: London Hybrid: Canary Wharf, 1 Churchill Pl, London E14 5RB - 3 days in office Duration: 6 months Rate: £550 - £600 Inside IR35 Role Description SSPM or CSPM knowledge, policies, and configurations API knowledge - CSPM integration with other tools using APIs ServiceNow and/or O365 experience and security aspects of these applications Docker experience on both windows and Unix CSPM experience with AppOmni or other native Microsoft tools SIEM integration Security Engineering experience Hands on Unix or Windows skills Infrastructure as a Code (IaC), ARM, CloudFormation, Terraform, GIT experience Excellent documentation skills"
Overview Robert Walters is supporting a central government customer in the recruitment of a Lead ServiceNow Developer to join their national digital function. This is a senior, Grade 7 permanent position that offers the opportunity to lead and shape ServiceNow development across business-critical services that impact thousands of users daily. We are seeking experienced ServiceNow professionals who are passionate about technical leadership, improving public services through smart technology, and mentoring the next generation of developers. This role sits within a cross-functional product delivery team and combines hands-on development with team leadership, solution design, and collaboration across architecture and delivery disciplines. Key Responsibilities Lead the development and configuration of ServiceNow platforms, covering ITSM, ITOM, and CSM modules. Collaborate with Technical Architects and Product Managers to define long-term technical roadmaps and service strategies. Ensure all development aligns with engineering standards and platform governance. Oversee integrations using REST/SOAP APIs and help modernise connections to heritage systems. Champion documentation and knowledge sharing within and across teams. People & Delivery Line manage and coach junior and mid-level developers, supporting their professional development. Guide the team in backlog refinement, story estimation, and sprint planning. Contribute to product and platform decision-making, balancing user needs with sustainability. Support Delivery Managers in forecasting work, removing blockers, and communicating effort effectively in an Agile setting. Essential Skills & Experience Strong experience in ServiceNow development and administration, ideally across ITSM, ITOM, or CSM modules. Proficiency in JavaScript, Glide Scripting, and ServiceNow's development tools. Experience delivering and maintaining integrations using REST and SOAP APIs. Sound knowledge of ITIL processes and ServiceNow SDLC. Demonstrated ability to lead teams and mentor others in technical practices. Experience of working in large-scale, multi-team environments with Legacy integration. Desirable Knowledge of Agile delivery methodologies (Scrum/Kanban). Experience optimising platform performance and security. Familiarity with authentication and identity management in ServiceNow. Exposure to automated testing frameworks within ServiceNow. What's on Offer Competitive government salary and Civil Service pension with up to 27.9% employer contribution. Flexible hybrid working policy, generous annual leave, and inclusive working culture. Opportunity to work on large-scale digital services that deliver real-world impact. A strong focus on continuous professional development, learning, and progression. If you're a senior ServiceNow developer ready to lead in a highly collaborative public sector environment, we'd love to hear from you. We are committed to creating an inclusive recruitment experience.If you have a disability or long-term health condition and require adjustments to the recruitment process, our Adjustment Concierge Service is here to support you. Please reach out to us at (see below) to discuss further. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
29/08/2025
Full time
Overview Robert Walters is supporting a central government customer in the recruitment of a Lead ServiceNow Developer to join their national digital function. This is a senior, Grade 7 permanent position that offers the opportunity to lead and shape ServiceNow development across business-critical services that impact thousands of users daily. We are seeking experienced ServiceNow professionals who are passionate about technical leadership, improving public services through smart technology, and mentoring the next generation of developers. This role sits within a cross-functional product delivery team and combines hands-on development with team leadership, solution design, and collaboration across architecture and delivery disciplines. Key Responsibilities Lead the development and configuration of ServiceNow platforms, covering ITSM, ITOM, and CSM modules. Collaborate with Technical Architects and Product Managers to define long-term technical roadmaps and service strategies. Ensure all development aligns with engineering standards and platform governance. Oversee integrations using REST/SOAP APIs and help modernise connections to heritage systems. Champion documentation and knowledge sharing within and across teams. People & Delivery Line manage and coach junior and mid-level developers, supporting their professional development. Guide the team in backlog refinement, story estimation, and sprint planning. Contribute to product and platform decision-making, balancing user needs with sustainability. Support Delivery Managers in forecasting work, removing blockers, and communicating effort effectively in an Agile setting. Essential Skills & Experience Strong experience in ServiceNow development and administration, ideally across ITSM, ITOM, or CSM modules. Proficiency in JavaScript, Glide Scripting, and ServiceNow's development tools. Experience delivering and maintaining integrations using REST and SOAP APIs. Sound knowledge of ITIL processes and ServiceNow SDLC. Demonstrated ability to lead teams and mentor others in technical practices. Experience of working in large-scale, multi-team environments with Legacy integration. Desirable Knowledge of Agile delivery methodologies (Scrum/Kanban). Experience optimising platform performance and security. Familiarity with authentication and identity management in ServiceNow. Exposure to automated testing frameworks within ServiceNow. What's on Offer Competitive government salary and Civil Service pension with up to 27.9% employer contribution. Flexible hybrid working policy, generous annual leave, and inclusive working culture. Opportunity to work on large-scale digital services that deliver real-world impact. A strong focus on continuous professional development, learning, and progression. If you're a senior ServiceNow developer ready to lead in a highly collaborative public sector environment, we'd love to hear from you. We are committed to creating an inclusive recruitment experience.If you have a disability or long-term health condition and require adjustments to the recruitment process, our Adjustment Concierge Service is here to support you. Please reach out to us at (see below) to discuss further. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
Security Engineer - Vulnerability Management London - 2 days a week on site £90,000 An impressive global media company is looking to hire a Security Engineer - Vulnerability Management to take ownership of vulnerability remediation across a cloud and on-prem environment. This business is going through a big technology transformation programme that is estimated to take 3 -5 years. The successful Security Engineer - Vulnerability Management will drive and automate the vulnerability management programme across this business. This is a great opportunity for a passionate Security Engineer - Vulnerability Management to build out a remediation programme and collaborate with a variety of stakeholders at all levels of this international superbrand Security Engineer - Vulnerability Management Duties and Responsibilities The successful Security Engineer - Vulnerability Management will: Develop, implement, and maintain an automated and scalable vulnerability management program using Tenable and related tools. Create and enforce vulnerability management policies, scan configurations, and best practices, aligned to frameworks such as NIST or ISO 27001. Integrate vulnerability scanning and remediation into CI/CD pipelines and development workflows to ensure security at speed; this business is in a transformative stage! Automate data collection, triage, reporting, and ticketing processes using Scripting languages such as Python, Bash, PowerShell, or Go. Collaborate with IT, DevOps, and engineering teams to remediate identified vulnerabilities quickly and effectively. Scope and coordinate penetration testing activities; track remediation and risk acceptance outcomes. Monitor, measure, and report on vulnerability management performance, including KPIs, SLAs, and risk metrics. Security Engineer - Vulnerability Management - Your Background The ideal Security Engineer - Vulnerability Management will have: A technical degree in Information Systems or similar Extensive experience with Vulnerability Management across both cloud and On-Prem environments Hands on experience with Tenable and integration of VM tooling into CI/CD pipelines Strong Scripting skills using languages such as Python, Bash, PowerShell, or Go. Familiarity with APIs, automation workflows, and integrating with platforms like Jira, ServiceNow, or Slack. Ability to scope penetration tests and manage findings through to remediation. Strong understanding of security frameworks and standards such as ISO 27001, NIST, and CIS. Excellent communication, presentation, and influencing skills, with the ability to explain complex technical issues to non-technical stakeholders. We invite individuals from underrepresented groups to apply for any of our roles and are committed to supporting accessibility needs. If this Security Engineer - Vulnerability Management role is of interest, hit the apply button now!
28/08/2025
Full time
Security Engineer - Vulnerability Management London - 2 days a week on site £90,000 An impressive global media company is looking to hire a Security Engineer - Vulnerability Management to take ownership of vulnerability remediation across a cloud and on-prem environment. This business is going through a big technology transformation programme that is estimated to take 3 -5 years. The successful Security Engineer - Vulnerability Management will drive and automate the vulnerability management programme across this business. This is a great opportunity for a passionate Security Engineer - Vulnerability Management to build out a remediation programme and collaborate with a variety of stakeholders at all levels of this international superbrand Security Engineer - Vulnerability Management Duties and Responsibilities The successful Security Engineer - Vulnerability Management will: Develop, implement, and maintain an automated and scalable vulnerability management program using Tenable and related tools. Create and enforce vulnerability management policies, scan configurations, and best practices, aligned to frameworks such as NIST or ISO 27001. Integrate vulnerability scanning and remediation into CI/CD pipelines and development workflows to ensure security at speed; this business is in a transformative stage! Automate data collection, triage, reporting, and ticketing processes using Scripting languages such as Python, Bash, PowerShell, or Go. Collaborate with IT, DevOps, and engineering teams to remediate identified vulnerabilities quickly and effectively. Scope and coordinate penetration testing activities; track remediation and risk acceptance outcomes. Monitor, measure, and report on vulnerability management performance, including KPIs, SLAs, and risk metrics. Security Engineer - Vulnerability Management - Your Background The ideal Security Engineer - Vulnerability Management will have: A technical degree in Information Systems or similar Extensive experience with Vulnerability Management across both cloud and On-Prem environments Hands on experience with Tenable and integration of VM tooling into CI/CD pipelines Strong Scripting skills using languages such as Python, Bash, PowerShell, or Go. Familiarity with APIs, automation workflows, and integrating with platforms like Jira, ServiceNow, or Slack. Ability to scope penetration tests and manage findings through to remediation. Strong understanding of security frameworks and standards such as ISO 27001, NIST, and CIS. Excellent communication, presentation, and influencing skills, with the ability to explain complex technical issues to non-technical stakeholders. We invite individuals from underrepresented groups to apply for any of our roles and are committed to supporting accessibility needs. If this Security Engineer - Vulnerability Management role is of interest, hit the apply button now!
Site Reliability Engineer Our client, a leading global supplier for IT services requires a Site Reliability Engineer- Virtualisation SME based at their client's offices in London . You may be able to work some days remotely. This is a 1 year temporary contract to start ASAP. Day rate: Competitive market rate We are looking for a Site Reliability Engineer - Virtualisation SME with 10+ years of experience having excellent knowledge of ESX VMWare and/or Nutanix HCI and of container orchestration platforms such as Docker and Kubernetes: Key Responsibilities Responsible for the reliability and efficiency of virtualisation infrastructure through the delivery of common, repeatable tools and processes that greatly reduce the amount of toil the OS and DB Platform Operations team must perform Responsible for writing software to make the virtualisation infrastructure self-managing and self-service. Responsible for automation and continuous service improvement by developing Infrastructure as Code. Responsible for elimination of manual, repetitive, automatable, tactical tasks that are devoid from value. Responsible for availability, latency, performance, efficiency, change management, monitoring and capacity planning. Responsible for improving system performance, making effective use of resources, distributing load and reducing latency. Responsible for identifying SLO's (Service Level Objectives) that align the team to meet availability and latency objectives. Responsible for developing pro-active monitoring solutions that alert on symptoms and not just on outages. Responsible for performing detailed root cause analysis (RCA's) on incidents and outages to prevent future occurrence. Responsible for partnering with development teams to improve services via rigorous testing and release procedures. Responsible for actively sharing knowledge and best practices across the organisation. Responsible for identifying technical debt and partner with application teams to build remediation plans. Responsible for developing standard operational procedures and producing effective documentation. Responsible for analysing workloads and devising suitable cloud migration strategies where appropriate. Responsible for participating in on-call rotation, triaging and addressing production issues as they arise. Responsible for performing the OS Platform Operations function as and when required. Responsible for mentoring and developing less experienced SA's and SRE's. Responsible for identifying cost saving and optimisation opportunities within the customer business. Responsible for building strong relationships across the customer functions and business areas, underpinned by trust and the core values of the customer. Key Skills Essential: Excellent knowledge of ESX VMWare and/or Nutanix HCI. Excellent knowledge of Windows Server 2008/2012/2016/2019. Excellent knowledge of Windows OS tuning utilities and commands. Excellent knowledge of configuring Windows OS systems for optimal performance. Excellent knowledge of Windows clustering and high-availability solutions. Excellent knowledge of Microsoft Active Directory, LDAP and Kerberos. Excellent knowledge of TCP/IP Networking Protocols. Excellent knowledge of networking, storage, database and virtualization layers. Excellent knowledge of container orchestration platforms such as Docker and Kubernetes. Excellent knowledge of version control software such as GitHub and Subversion. Excellent knowledge of configuration management software such as Chef, Puppet, Ansible, Terraform and SaltStack. Excellent knowledge of "Infrastructure as Code" principles and practices. Excellent knowledge of continuous integration (CI) and continuous development (CD) principles and practices. Excellent knowledge of applications development using Agile, and DevOps best practices. Excellent knowledge of operating system security and auditing methods. Excellent knowledge of security hardening principles in line with CIS industry benchmarks. Excellent knowledge of data security governance and regulations such as GDPR and SOX. Excellent knowledge of cloud computing - IaaS, PaaS and SaaS offerings across Azure, AWS, GCP and Oracle. Desirable: Good working knowledge of RedHat Enterprise Linux (6.x, 7.x, 8.x) and Solaris (10.x and 11.x). Good working knowledge of Unix/Linux OS tuning utilities and commands. Good working knowledge of Unix/Linux system internals and Kernel tuning for optimal performance. Good working knowledge of Red Hat Satellite. Good working knowledge of Anti-Virus software such as McAfee and Sophos. Good working knowledge of Ivanti LANDESK and Symantec Altiris. Good working knowledge of ThinPrint and EquiTrack (Follow-Me Printing). Good working knowledge of Rubrik. Good working knowledge of EMC, HDS and Pure storage arrays. Good working knowledge of Dell PowerEdge, IBM xSeries and Cisco UCS hardware. Good working knowledge of EMC Networker, Data Domain and IBM Tivoli Storage Manager. Good working knowledge of Infoblox DNS. Good working knowledge of Icinga 2 and OpManager. Good working knowledge of IBM Tivoli and Netcool. Good working knowledge of GitHub, Subversion and TeamCity. Good working knowledge of BMC Control-M. Good working knowledge of CyberArk. Good working knowledge of Splunk and IBM QRadar. Good working knowledge of Qualys. Good working knowledge of SharePoint, JIRA and Confluence. Good working knowledge of ServiceNow and Serena Business Manager. Candidate Specifications Excellent communication and interpersonal skills Ability to handle pressure during outages and systematically resolve issues Excellent problem-solving skills Results driven, with a strong sense of accountability A proactive, motivated approach The ability to operate with urgency and prioritise work accordingly A structured and logical approach to work Attention to detail and accuracy Ability to perform well in a pressurised environment Ability to manage constructive conflict effectively The ability to manage large workloads and tight deadlines Able to communicate complex technical concepts to non-technical persons at all levels
23/09/2022
Contractor
Site Reliability Engineer Our client, a leading global supplier for IT services requires a Site Reliability Engineer- Virtualisation SME based at their client's offices in London . You may be able to work some days remotely. This is a 1 year temporary contract to start ASAP. Day rate: Competitive market rate We are looking for a Site Reliability Engineer - Virtualisation SME with 10+ years of experience having excellent knowledge of ESX VMWare and/or Nutanix HCI and of container orchestration platforms such as Docker and Kubernetes: Key Responsibilities Responsible for the reliability and efficiency of virtualisation infrastructure through the delivery of common, repeatable tools and processes that greatly reduce the amount of toil the OS and DB Platform Operations team must perform Responsible for writing software to make the virtualisation infrastructure self-managing and self-service. Responsible for automation and continuous service improvement by developing Infrastructure as Code. Responsible for elimination of manual, repetitive, automatable, tactical tasks that are devoid from value. Responsible for availability, latency, performance, efficiency, change management, monitoring and capacity planning. Responsible for improving system performance, making effective use of resources, distributing load and reducing latency. Responsible for identifying SLO's (Service Level Objectives) that align the team to meet availability and latency objectives. Responsible for developing pro-active monitoring solutions that alert on symptoms and not just on outages. Responsible for performing detailed root cause analysis (RCA's) on incidents and outages to prevent future occurrence. Responsible for partnering with development teams to improve services via rigorous testing and release procedures. Responsible for actively sharing knowledge and best practices across the organisation. Responsible for identifying technical debt and partner with application teams to build remediation plans. Responsible for developing standard operational procedures and producing effective documentation. Responsible for analysing workloads and devising suitable cloud migration strategies where appropriate. Responsible for participating in on-call rotation, triaging and addressing production issues as they arise. Responsible for performing the OS Platform Operations function as and when required. Responsible for mentoring and developing less experienced SA's and SRE's. Responsible for identifying cost saving and optimisation opportunities within the customer business. Responsible for building strong relationships across the customer functions and business areas, underpinned by trust and the core values of the customer. Key Skills Essential: Excellent knowledge of ESX VMWare and/or Nutanix HCI. Excellent knowledge of Windows Server 2008/2012/2016/2019. Excellent knowledge of Windows OS tuning utilities and commands. Excellent knowledge of configuring Windows OS systems for optimal performance. Excellent knowledge of Windows clustering and high-availability solutions. Excellent knowledge of Microsoft Active Directory, LDAP and Kerberos. Excellent knowledge of TCP/IP Networking Protocols. Excellent knowledge of networking, storage, database and virtualization layers. Excellent knowledge of container orchestration platforms such as Docker and Kubernetes. Excellent knowledge of version control software such as GitHub and Subversion. Excellent knowledge of configuration management software such as Chef, Puppet, Ansible, Terraform and SaltStack. Excellent knowledge of "Infrastructure as Code" principles and practices. Excellent knowledge of continuous integration (CI) and continuous development (CD) principles and practices. Excellent knowledge of applications development using Agile, and DevOps best practices. Excellent knowledge of operating system security and auditing methods. Excellent knowledge of security hardening principles in line with CIS industry benchmarks. Excellent knowledge of data security governance and regulations such as GDPR and SOX. Excellent knowledge of cloud computing - IaaS, PaaS and SaaS offerings across Azure, AWS, GCP and Oracle. Desirable: Good working knowledge of RedHat Enterprise Linux (6.x, 7.x, 8.x) and Solaris (10.x and 11.x). Good working knowledge of Unix/Linux OS tuning utilities and commands. Good working knowledge of Unix/Linux system internals and Kernel tuning for optimal performance. Good working knowledge of Red Hat Satellite. Good working knowledge of Anti-Virus software such as McAfee and Sophos. Good working knowledge of Ivanti LANDESK and Symantec Altiris. Good working knowledge of ThinPrint and EquiTrack (Follow-Me Printing). Good working knowledge of Rubrik. Good working knowledge of EMC, HDS and Pure storage arrays. Good working knowledge of Dell PowerEdge, IBM xSeries and Cisco UCS hardware. Good working knowledge of EMC Networker, Data Domain and IBM Tivoli Storage Manager. Good working knowledge of Infoblox DNS. Good working knowledge of Icinga 2 and OpManager. Good working knowledge of IBM Tivoli and Netcool. Good working knowledge of GitHub, Subversion and TeamCity. Good working knowledge of BMC Control-M. Good working knowledge of CyberArk. Good working knowledge of Splunk and IBM QRadar. Good working knowledge of Qualys. Good working knowledge of SharePoint, JIRA and Confluence. Good working knowledge of ServiceNow and Serena Business Manager. Candidate Specifications Excellent communication and interpersonal skills Ability to handle pressure during outages and systematically resolve issues Excellent problem-solving skills Results driven, with a strong sense of accountability A proactive, motivated approach The ability to operate with urgency and prioritise work accordingly A structured and logical approach to work Attention to detail and accuracy Ability to perform well in a pressurised environment Ability to manage constructive conflict effectively The ability to manage large workloads and tight deadlines Able to communicate complex technical concepts to non-technical persons at all levels
Role & Responsibilities
Reporting to the Platform Support Senior Engineer, the Platform Support Engineer is a highly skilled technical role responsible for implementing and supporting enterprise tooling solutions within Service Management and Operations (SM&O).
The Platform Support Engineer has a large degree of autonomy and is able to make informed technical decisions relating to supported tooling in the context of live service commitments, service level agreements and TS&ST, SM&O and CDIO strategy. The Platform Support Engineer advises Platform Support Analysts on technical solutions and investigations.
In addition to BAU activities, the Platform Support Engineer provides out of hours support for tooling and environments such as ServiceNow, making key decisions around the appropriate course of action with minimal support from senior colleagues and communicating with Customer Experience & Bridge Operations.
The Platform Support Engineer is expected to provide technical guidance and support to any team within SM&O as required and will have an understanding of the technologies in use elsewhere in the delivery area. This could be anything from a non-technical user with an issue with a desktop application to an experienced engineer with a requirement for a technical solution.
Day to Day Duties will include :
Delivers enterprise tooling and services on behalf of our clients colleagues.
Builds servers and associated infrastructure in SM&O’s cloud environments.
Configures network security groups in SM&O’s cloud environments.
Is responsible for the administration and monitoring of SM&O’s cloud environments and resolving any issues.
Builds and supports both physical and virtual infrastructure and applications on servers and end user devices.
Has broad technical knowledge of Windows, UNIX and Linux operating systems for end user devices and servers, databases, web and thick clients and associated tooling and technologies.
Has a good understanding of networking and related technologies such as DHCP and DNS.
Has a strong technical understanding of cloud technologies and concepts.
Has knowledge of a variety of scripting languages in particular Javascript, Powershell, Terraform and Ansible
Understands CI/CD and code promotion pipelines.
Can script and develop ServiceNow Discovery and Service Mapping patterns
Is knowledgeable in API and integration technologies such as REST & SOAP
Is capable of developing and supporting scripted API’s in ServiceNow
Has knowledge of cyber security controls and authentication methods such as SAML, Oauth, access keys, digital certificates, etc.
Works closely with other CDIO delivery areas to develop technical solutions to problems and requirements.
Supports strategically important tooling and associated infrastructure that our client relies on to run its IT estate including Assyst, Snow, ServiceNow and Remedy Asset Management.
Will have a detailed understanding of Platform Support-owned tools and services and how they are used by our clients
Documents solutions, instructions and changes to tooling and services.
Will produce reports and data extracts for Platform Support-owned tools and services.
Progresses incidents and problems assigned to Platform Support.
Implements changes and service requests for Platform Support-owned tools and services.
Identify solutions to problems and new requirements.
Implements, maintains and troubleshoots integrations between supported tooling.
Makes recommendations for improvements to supported tooling.
Provides excellent customer service to end users with clear and timely communications.
Logs and manages IT incidents related to Platform Support-supported tools and services with vendors.
Will have a broad grounding in IT and relevant technologies.
Manages team mailboxes and ITSM queues to ensure queries and tickets are managed in a timely manner.
Build, test and maintain workflows, service level agreements, catalogue items and associated configuration.
Work with developers to build out new requirements.
Import data into Platform Support-supported tooling.
Support internal and external stakeholders as appropriate.
Maintain team quality documents and policies.
Provides general technical support and guidance to SM&O colleagues.
Requirements
Essential criteria
Technical skills and awareness of hardware and software, operating system and application, end user devices and servers that can be applied in almost any scenario
Administration and management of AWS VPC
Build and configure IaaS resources by code in AWS
Good working knowledge of Javascript
Experience of integrating enterprise services, knowledge of technologies such as JSON, REST, SOAP, XML, etc.
ServiceNow development experience
ServiceNow Discovery and Service Mapping experience
Desirable
ITIL foundation
Understanding of Agile delivery
Producing and understanding technical documentation
AWS and ServiceNow certifications
18/02/2022
Full time
Role & Responsibilities
Reporting to the Platform Support Senior Engineer, the Platform Support Engineer is a highly skilled technical role responsible for implementing and supporting enterprise tooling solutions within Service Management and Operations (SM&O).
The Platform Support Engineer has a large degree of autonomy and is able to make informed technical decisions relating to supported tooling in the context of live service commitments, service level agreements and TS&ST, SM&O and CDIO strategy. The Platform Support Engineer advises Platform Support Analysts on technical solutions and investigations.
In addition to BAU activities, the Platform Support Engineer provides out of hours support for tooling and environments such as ServiceNow, making key decisions around the appropriate course of action with minimal support from senior colleagues and communicating with Customer Experience & Bridge Operations.
The Platform Support Engineer is expected to provide technical guidance and support to any team within SM&O as required and will have an understanding of the technologies in use elsewhere in the delivery area. This could be anything from a non-technical user with an issue with a desktop application to an experienced engineer with a requirement for a technical solution.
Day to Day Duties will include :
Delivers enterprise tooling and services on behalf of our clients colleagues.
Builds servers and associated infrastructure in SM&O’s cloud environments.
Configures network security groups in SM&O’s cloud environments.
Is responsible for the administration and monitoring of SM&O’s cloud environments and resolving any issues.
Builds and supports both physical and virtual infrastructure and applications on servers and end user devices.
Has broad technical knowledge of Windows, UNIX and Linux operating systems for end user devices and servers, databases, web and thick clients and associated tooling and technologies.
Has a good understanding of networking and related technologies such as DHCP and DNS.
Has a strong technical understanding of cloud technologies and concepts.
Has knowledge of a variety of scripting languages in particular Javascript, Powershell, Terraform and Ansible
Understands CI/CD and code promotion pipelines.
Can script and develop ServiceNow Discovery and Service Mapping patterns
Is knowledgeable in API and integration technologies such as REST & SOAP
Is capable of developing and supporting scripted API’s in ServiceNow
Has knowledge of cyber security controls and authentication methods such as SAML, Oauth, access keys, digital certificates, etc.
Works closely with other CDIO delivery areas to develop technical solutions to problems and requirements.
Supports strategically important tooling and associated infrastructure that our client relies on to run its IT estate including Assyst, Snow, ServiceNow and Remedy Asset Management.
Will have a detailed understanding of Platform Support-owned tools and services and how they are used by our clients
Documents solutions, instructions and changes to tooling and services.
Will produce reports and data extracts for Platform Support-owned tools and services.
Progresses incidents and problems assigned to Platform Support.
Implements changes and service requests for Platform Support-owned tools and services.
Identify solutions to problems and new requirements.
Implements, maintains and troubleshoots integrations between supported tooling.
Makes recommendations for improvements to supported tooling.
Provides excellent customer service to end users with clear and timely communications.
Logs and manages IT incidents related to Platform Support-supported tools and services with vendors.
Will have a broad grounding in IT and relevant technologies.
Manages team mailboxes and ITSM queues to ensure queries and tickets are managed in a timely manner.
Build, test and maintain workflows, service level agreements, catalogue items and associated configuration.
Work with developers to build out new requirements.
Import data into Platform Support-supported tooling.
Support internal and external stakeholders as appropriate.
Maintain team quality documents and policies.
Provides general technical support and guidance to SM&O colleagues.
Requirements
Essential criteria
Technical skills and awareness of hardware and software, operating system and application, end user devices and servers that can be applied in almost any scenario
Administration and management of AWS VPC
Build and configure IaaS resources by code in AWS
Good working knowledge of Javascript
Experience of integrating enterprise services, knowledge of technologies such as JSON, REST, SOAP, XML, etc.
ServiceNow development experience
ServiceNow Discovery and Service Mapping experience
Desirable
ITIL foundation
Understanding of Agile delivery
Producing and understanding technical documentation
AWS and ServiceNow certifications
We are Hiring for Devops engineer Role Work Location: Telford/Remote Essential Application Lifecycle Management (ALM) Tooling AWS with automation tooling (ie Terraform/Ansible/GitLab) Enterprise experience working in DevOps, Agile & Scrum teams Enterprise Git Flow Automating unit, integration and user acceptance testing Automating platform & application security Enterprise experience in developing software solutions to support Business Continuity and High Availability Docker A strong background in RHEL (RedHat Enterprise Linux) Administration with automation/configuration management using Ansible or an equivalent. Proven experience using Terraform and AWS providers. Experience with IAM (Identity and Access Management) technologies. Demonstrate an ability to communicate across IT disciplines to get the best solution and ensure nothing gets overlooked that could jeopardise performance or the integrity of the existing IT estate. Focus Skill - Application Monitoring and Logging Monitoring, Logging & Data Insights platforms - Prometheus, Loki, Grafana, Thanos including automated deployment through to dashboard design Integration into ServiceNow Focus Skill - Gitlab CI/CD Continuous Integration & Continuous Delivery - automating GitLab infrastructure deployments through to customer application exploitation use cases and patterns Focus Skill - Binary Repositories/Source Code Analysis Binary repositories and Software Composition Analysis - automating JFrog Artifactory and X-Ray infrastructure deployments through to customer application exploitation use cases and patterns Desirable Azure with automation tooling (ie Terraform/Ansible/GitLab) Kubernetes Experience of working in an Agile environment and experience with Agile methodologies such as TDD, Scrum, Kanban
22/01/2022
Contractor
We are Hiring for Devops engineer Role Work Location: Telford/Remote Essential Application Lifecycle Management (ALM) Tooling AWS with automation tooling (ie Terraform/Ansible/GitLab) Enterprise experience working in DevOps, Agile & Scrum teams Enterprise Git Flow Automating unit, integration and user acceptance testing Automating platform & application security Enterprise experience in developing software solutions to support Business Continuity and High Availability Docker A strong background in RHEL (RedHat Enterprise Linux) Administration with automation/configuration management using Ansible or an equivalent. Proven experience using Terraform and AWS providers. Experience with IAM (Identity and Access Management) technologies. Demonstrate an ability to communicate across IT disciplines to get the best solution and ensure nothing gets overlooked that could jeopardise performance or the integrity of the existing IT estate. Focus Skill - Application Monitoring and Logging Monitoring, Logging & Data Insights platforms - Prometheus, Loki, Grafana, Thanos including automated deployment through to dashboard design Integration into ServiceNow Focus Skill - Gitlab CI/CD Continuous Integration & Continuous Delivery - automating GitLab infrastructure deployments through to customer application exploitation use cases and patterns Focus Skill - Binary Repositories/Source Code Analysis Binary repositories and Software Composition Analysis - automating JFrog Artifactory and X-Ray infrastructure deployments through to customer application exploitation use cases and patterns Desirable Azure with automation tooling (ie Terraform/Ansible/GitLab) Kubernetes Experience of working in an Agile environment and experience with Agile methodologies such as TDD, Scrum, Kanban
This is a fantastic oportunity for a ESaas Enior Engineer - Service Owner
Overall purpose of role
As a hands on technical ESaaS Senior Engineer you will work closely with our ESaaS live Services, ESaaS Academy ( ESaaS training) and our consumers to ensure relentless stable live services You will be responsible for the ITIL process in production and the live infrastructure and the automation of our onboarding process. You will work with a team of Elastic/ automation engineers to ensure all integration points/ reports/ customer visible configurations/consumer questions are as automated (chatbot and search pages etc ) and intuitive as technically possible.
The role is also required to be able to build and draw reports from Kibana and ServiceFirst to provide pictures of our live service stability and usability.
The role will be working hands on with the Global Product Owner, The Release & LCT Product Owner and the Architect Owner to provide the input to our Product backlog. The creation of the documentation around the business outcomes and Features from a live services and training perspective as well as their acceptance criteria’s.
The role has a key responsibility to work within agile/ Lean frameworks supporting the continuous drive to better products faster strategy.
You will maintain excellent relationships and communication with global stakeholders, other IT teams, and business areas, including the automation and distribution of production of Stability Metrics (incident, change, capacity, SLAs, infrastructure).
Person Specification
* The successful candidate will be an action-orientated and proactive individual with a focus on continuous improvement in all areas of responsibility.
* You will be able to hands on provide automation and have a very deep technical understanding of the platform.
* Thoroughly sign up to and understands the Agile concept of Self-organizing teams—encourages role interchangeability as well as leadership and collaboration
* You will have the ability to build highly productive relationships with a range of internal and external stakeholders utilising a challenging but positive and influential style.
Essential Skills/Basic Qualifications:
* Bachelor’s degree in Computer Science, Computer Engineering, related field or equivalent work experience
* Strong experience with the areas of: SQL and NoSQL databases (data modelling and aggregation techniques). Data Analytics tools such as Spark/Flume/Hadoop (one or more) .
* Strong experience with Python (pandas, numpy), JavaScript, Ruby, R, Scala (one or more).
* Strong experience with linux/unix on sysadm level, AWS , containers and cloud.
* Strong experience with the tools as: Elasticsearch, Logstash and Kibana or Splunk.
* Strong experience with responsibility of big scale live services
* Strong experience hands on with ITIL processes including ServiceNow/First
* Strong experience working within a successful agile team "knowing what good looks like
29/10/2018
This is a fantastic oportunity for a ESaas Enior Engineer - Service Owner
Overall purpose of role
As a hands on technical ESaaS Senior Engineer you will work closely with our ESaaS live Services, ESaaS Academy ( ESaaS training) and our consumers to ensure relentless stable live services You will be responsible for the ITIL process in production and the live infrastructure and the automation of our onboarding process. You will work with a team of Elastic/ automation engineers to ensure all integration points/ reports/ customer visible configurations/consumer questions are as automated (chatbot and search pages etc ) and intuitive as technically possible.
The role is also required to be able to build and draw reports from Kibana and ServiceFirst to provide pictures of our live service stability and usability.
The role will be working hands on with the Global Product Owner, The Release & LCT Product Owner and the Architect Owner to provide the input to our Product backlog. The creation of the documentation around the business outcomes and Features from a live services and training perspective as well as their acceptance criteria’s.
The role has a key responsibility to work within agile/ Lean frameworks supporting the continuous drive to better products faster strategy.
You will maintain excellent relationships and communication with global stakeholders, other IT teams, and business areas, including the automation and distribution of production of Stability Metrics (incident, change, capacity, SLAs, infrastructure).
Person Specification
* The successful candidate will be an action-orientated and proactive individual with a focus on continuous improvement in all areas of responsibility.
* You will be able to hands on provide automation and have a very deep technical understanding of the platform.
* Thoroughly sign up to and understands the Agile concept of Self-organizing teams—encourages role interchangeability as well as leadership and collaboration
* You will have the ability to build highly productive relationships with a range of internal and external stakeholders utilising a challenging but positive and influential style.
Essential Skills/Basic Qualifications:
* Bachelor’s degree in Computer Science, Computer Engineering, related field or equivalent work experience
* Strong experience with the areas of: SQL and NoSQL databases (data modelling and aggregation techniques). Data Analytics tools such as Spark/Flume/Hadoop (one or more) .
* Strong experience with Python (pandas, numpy), JavaScript, Ruby, R, Scala (one or more).
* Strong experience with linux/unix on sysadm level, AWS , containers and cloud.
* Strong experience with the tools as: Elasticsearch, Logstash and Kibana or Splunk.
* Strong experience with responsibility of big scale live services
* Strong experience hands on with ITIL processes including ServiceNow/First
* Strong experience working within a successful agile team "knowing what good looks like
This is a fantastic oportunity for a ESaas Enior Engineer - Service Owner
Overall purpose of role
As a hands on technical ESaaS Senior Engineer you will work closely with our ESaaS live Services, ESaaS Academy ( ESaaS training) and our consumers to ensure relentless stable live services You will be responsible for the ITIL process in production and the live infrastructure and the automation of our onboarding process. You will work with a team of Elastic/ automation engineers to ensure all integration points/ reports/ customer visible configurations/consumer questions are as automated (chatbot and search pages etc ) and intuitive as technically possible.
The role is also required to be able to build and draw reports from Kibana and ServiceFirst to provide pictures of our live service stability and usability.
The role will be working hands on with the Global Product Owner, The Release & LCT Product Owner and the Architect Owner to provide the input to our Product backlog. The creation of the documentation around the business outcomes and Features from a live services and training perspective as well as their acceptance criteria’s.
The role has a key responsibility to work within agile/ Lean frameworks supporting the continuous drive to better products faster strategy.
You will maintain excellent relationships and communication with global stakeholders, other IT teams, and business areas, including the automation and distribution of production of Stability Metrics (incident, change, capacity, SLAs, infrastructure).
Person Specification
* The successful candidate will be an action-orientated and proactive individual with a focus on continuous improvement in all areas of responsibility.
* You will be able to hands on provide automation and have a very deep technical understanding of the platform.
* Thoroughly sign up to and understands the Agile concept of Self-organizing teams—encourages role interchangeability as well as leadership and collaboration
* You will have the ability to build highly productive relationships with a range of internal and external stakeholders utilising a challenging but positive and influential style.
Essential Skills/Basic Qualifications:
* Bachelor’s degree in Computer Science, Computer Engineering, related field or equivalent work experience
* Strong experience with the areas of: SQL and NoSQL databases (data modelling and aggregation techniques). Data Analytics tools such as Spark/Flume/Hadoop (one or more) .
* Strong experience with Python (pandas, numpy), JavaScript, Ruby, R, Scala (one or more).
* Strong experience with linux/unix on sysadm level, AWS , containers and cloud.
* Strong experience with the tools as: Elasticsearch, Logstash and Kibana or Splunk.
* Strong experience with responsibility of big scale live services
* Strong experience hands on with ITIL processes including ServiceNow/First
* Strong experience working within a successful agile team "knowing what good looks like
29/10/2018
This is a fantastic oportunity for a ESaas Enior Engineer - Service Owner
Overall purpose of role
As a hands on technical ESaaS Senior Engineer you will work closely with our ESaaS live Services, ESaaS Academy ( ESaaS training) and our consumers to ensure relentless stable live services You will be responsible for the ITIL process in production and the live infrastructure and the automation of our onboarding process. You will work with a team of Elastic/ automation engineers to ensure all integration points/ reports/ customer visible configurations/consumer questions are as automated (chatbot and search pages etc ) and intuitive as technically possible.
The role is also required to be able to build and draw reports from Kibana and ServiceFirst to provide pictures of our live service stability and usability.
The role will be working hands on with the Global Product Owner, The Release & LCT Product Owner and the Architect Owner to provide the input to our Product backlog. The creation of the documentation around the business outcomes and Features from a live services and training perspective as well as their acceptance criteria’s.
The role has a key responsibility to work within agile/ Lean frameworks supporting the continuous drive to better products faster strategy.
You will maintain excellent relationships and communication with global stakeholders, other IT teams, and business areas, including the automation and distribution of production of Stability Metrics (incident, change, capacity, SLAs, infrastructure).
Person Specification
* The successful candidate will be an action-orientated and proactive individual with a focus on continuous improvement in all areas of responsibility.
* You will be able to hands on provide automation and have a very deep technical understanding of the platform.
* Thoroughly sign up to and understands the Agile concept of Self-organizing teams—encourages role interchangeability as well as leadership and collaboration
* You will have the ability to build highly productive relationships with a range of internal and external stakeholders utilising a challenging but positive and influential style.
Essential Skills/Basic Qualifications:
* Bachelor’s degree in Computer Science, Computer Engineering, related field or equivalent work experience
* Strong experience with the areas of: SQL and NoSQL databases (data modelling and aggregation techniques). Data Analytics tools such as Spark/Flume/Hadoop (one or more) .
* Strong experience with Python (pandas, numpy), JavaScript, Ruby, R, Scala (one or more).
* Strong experience with linux/unix on sysadm level, AWS , containers and cloud.
* Strong experience with the tools as: Elasticsearch, Logstash and Kibana or Splunk.
* Strong experience with responsibility of big scale live services
* Strong experience hands on with ITIL processes including ServiceNow/First
* Strong experience working within a successful agile team "knowing what good looks like
