Oscar Associates Ltd
Stoke-on-trent, Staffordshire
Role - Configuration Analyst Location - Stoke Salary - up to £47,000 Work Pattern - Hybrid About the Opportunity We are a specialist managed services provider operating within highly regulated, security-sensitive environments. With a strong track record of delivering tangible outcomes to our clients, we place equal importance on nurturing the development of our people. We are looking for a detail-oriented and driven Configuration Analyst to take ownership of our Configuration Management Database (CMDB) - a cornerstone of our IT service delivery capability. This is a pivotal role within our Service Operations function, sitting at the intersection of technology, process, and people. What You'll Be Doing Be the Guardian of Our CMDB Own the health, structure, and accuracy of the CMDB end-to-end Ensure all Configuration Items (CIs) follow agreed naming conventions, data models, and life cycle rules Run regular audits, data reconciliation exercises, and quality checks to maintain a trustworthy, complete dataset Spot gaps in CI coverage and drive improvements with the teams responsible Continuously refine Configuration Management policies, processes, and data models Drive Data Quality Through Discovery & Integration Administer and fine-tune automated discovery tooling (such as ServiceNow Discovery, SCCM, or cloud-native solutions) Manage data imports, transformations, and reconciliation from external sources Validate CI relationships to accurately reflect service dependencies and infrastructure hierarchies Diagnose and resolve data discrepancies or stale configuration objects Map Services and Dependencies Build and maintain service maps that connect CIs to business, application, and technical services Document upstream and downstream dependencies to support incident impact analysis and change planning Partner with architects, system owners, and engineers to ensure end-to-end service views are accurate Support Core ITSM Processes Act as the go-to subject matter expert for Change, Incident, and Problem Management teams Provide CI and relationship insights to support risk assessments and root cause investigations Ensure CMDB reflects all production changes, keeping CI life cycle data current Deliver impact assessments for major incidents and significant planned changes Report, Improve, and Influence Produce CMDB health dashboards, KPIs, and trend reports for operational and leadership audiences Translate data insights into actionable recommendations that improve technology visibility and reduce risk Educate and influence stakeholders across the business on the value of accurate configuration data Support internal and external audits with well-evidenced CMDB controls and documentation What We're Looking For Essential Solid grounding in ITIL v4 Configuration Management principles and CMDB best practices Hands-on experience with at least one major CMDB platform - ServiceNow CMDB or Jira/Insight CMDB Practical knowledge of discovery tools, asset management systems, and configuration data sources Ability to interpret complex technical environments (Servers, networks, cloud, applications) and model them logically Sharp analytical and troubleshooting skills with a strong eye for data quality Confident communicator - comfortable working with both technical specialists and non-technical stakeholders Desirable Experience building out or maturing a CMDB within a growing or evolving tech organisation Familiarity with cloud platforms (AWS, Azure, GCP) and their associated discovery integrations Some Scripting capability to support data manipulation tasks (eg PowerShell or Python) Awareness of security controls, compliance frameworks, and audit requirements Certifications ITIL Foundation v3/v4 - minimum requirement ITIL Specialist or higher - advantageous Platform-specific CMDB certifications (eg ServiceNow CISCMDB) - highly desirable The Kind of Person Who Thrives Here You take pride in accurate, clean data - messy CMDBs keep you up at night You own your work and follow through without needing to be chased You can influence people and drive change without direct authority You approach problems methodically and think in systems You're always looking for a better way to do things Security Clearance Requirements Due to the nature of the work undertaken, this role requires candidates to hold or be eligible to obtain UK Security Clearance. Applicants will typically need to be British Citizens or have lived and worked continuously in the UK for the past five years. Role - Configuration Analyst Location - Stoke Salary - up to £47,000 Work Pattern - Hybrid Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
12/03/2026
Full time
Role - Configuration Analyst Location - Stoke Salary - up to £47,000 Work Pattern - Hybrid About the Opportunity We are a specialist managed services provider operating within highly regulated, security-sensitive environments. With a strong track record of delivering tangible outcomes to our clients, we place equal importance on nurturing the development of our people. We are looking for a detail-oriented and driven Configuration Analyst to take ownership of our Configuration Management Database (CMDB) - a cornerstone of our IT service delivery capability. This is a pivotal role within our Service Operations function, sitting at the intersection of technology, process, and people. What You'll Be Doing Be the Guardian of Our CMDB Own the health, structure, and accuracy of the CMDB end-to-end Ensure all Configuration Items (CIs) follow agreed naming conventions, data models, and life cycle rules Run regular audits, data reconciliation exercises, and quality checks to maintain a trustworthy, complete dataset Spot gaps in CI coverage and drive improvements with the teams responsible Continuously refine Configuration Management policies, processes, and data models Drive Data Quality Through Discovery & Integration Administer and fine-tune automated discovery tooling (such as ServiceNow Discovery, SCCM, or cloud-native solutions) Manage data imports, transformations, and reconciliation from external sources Validate CI relationships to accurately reflect service dependencies and infrastructure hierarchies Diagnose and resolve data discrepancies or stale configuration objects Map Services and Dependencies Build and maintain service maps that connect CIs to business, application, and technical services Document upstream and downstream dependencies to support incident impact analysis and change planning Partner with architects, system owners, and engineers to ensure end-to-end service views are accurate Support Core ITSM Processes Act as the go-to subject matter expert for Change, Incident, and Problem Management teams Provide CI and relationship insights to support risk assessments and root cause investigations Ensure CMDB reflects all production changes, keeping CI life cycle data current Deliver impact assessments for major incidents and significant planned changes Report, Improve, and Influence Produce CMDB health dashboards, KPIs, and trend reports for operational and leadership audiences Translate data insights into actionable recommendations that improve technology visibility and reduce risk Educate and influence stakeholders across the business on the value of accurate configuration data Support internal and external audits with well-evidenced CMDB controls and documentation What We're Looking For Essential Solid grounding in ITIL v4 Configuration Management principles and CMDB best practices Hands-on experience with at least one major CMDB platform - ServiceNow CMDB or Jira/Insight CMDB Practical knowledge of discovery tools, asset management systems, and configuration data sources Ability to interpret complex technical environments (Servers, networks, cloud, applications) and model them logically Sharp analytical and troubleshooting skills with a strong eye for data quality Confident communicator - comfortable working with both technical specialists and non-technical stakeholders Desirable Experience building out or maturing a CMDB within a growing or evolving tech organisation Familiarity with cloud platforms (AWS, Azure, GCP) and their associated discovery integrations Some Scripting capability to support data manipulation tasks (eg PowerShell or Python) Awareness of security controls, compliance frameworks, and audit requirements Certifications ITIL Foundation v3/v4 - minimum requirement ITIL Specialist or higher - advantageous Platform-specific CMDB certifications (eg ServiceNow CISCMDB) - highly desirable The Kind of Person Who Thrives Here You take pride in accurate, clean data - messy CMDBs keep you up at night You own your work and follow through without needing to be chased You can influence people and drive change without direct authority You approach problems methodically and think in systems You're always looking for a better way to do things Security Clearance Requirements Due to the nature of the work undertaken, this role requires candidates to hold or be eligible to obtain UK Security Clearance. Applicants will typically need to be British Citizens or have lived and worked continuously in the UK for the past five years. Role - Configuration Analyst Location - Stoke Salary - up to £47,000 Work Pattern - Hybrid Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Enterprise Application Architect Hybrid working. London 2 days a week, remainder remote. Are you ready to shape the future of digital transformation at a leading organisation? We are looking for an Enterprise Application Architect to play a pivotal role in defining, developing, and governing their application architectures. This is an opportunity to lead on embedding automation and AI, modernising systems, and ensuring alignment with the TOGAF Standard as they deliver an ambitious digital strategy. The role - As Enterprise Application Architect, you will: Lead the development of application architectures that are fully aligned with business, data, and technology domains. Drive application rationalisation and the retirement of Legacy systems. Integrate automated, AI, and cloud-smart approaches at the heart of their digital estate. Create TOGAF-aligned deliverables including architecture principles, roadmaps, and gap analyses. Partner with senior stakeholders to translate business needs into effective, future-proof technology solutions. Provide thought leadership, mentoring, and consultancy across the organisation. Deputise for the Head of Enterprise Architecture when required. This is a senior, strategic position where you'll combine leadership and technical expertise with the ability to influence and guide key decisions across the client. What's on Offer? This role comes with an attractive package, including: Salary c. £80,000 - £84,500 pa. Generous pension scheme. 30 days' annual leave (plus bank holidays). Flexible hybrid working arrangements. Comprehensive personal and professional development opportunities, including support for TOGAF v10 certification. Inclusive employment policies that support diversity and work-life balance. Duration/Type: Full-Time, Permanent. What we're looking for, You'll bring a blend of vision, experience, and influence. Essential skills and experience include: A degree in Computer Science, IT, Engineering, or equivalent professional experience. Professional knowledge of TOGAF and related frameworks (eg ArchiMate). At least 5 years' experience in Enterprise Architecture within a complex environment. Strong knowledge of application rationalisation, automation, and AI integration. Expertise with Enterprise Application Architecture tooling (eg ArchiMate, Sparx, Ardoq, BizzDesign). Significant cloud experience - Azure is essential (AWS/GCP desirable). A solid understanding of SaaS, PaaS, IaaS, APIs, SOA, microservices, and event-driven services. Excellent analytical, planning, and communication skills, with the ability to influence both technical and non-technical stakeholders. Leading small teams of architects. Desirable experience includes: Integration platform improvements. Cloud-smart strategies and automation platforms. Familiarity with ITSM/ITIL and system development life cycle methodologies. Why join ? This is more than a technical role - it's an opportunity to make a lasting impact. You'll be central to shaping the clients digital future, embedding innovative solutions that improve experiences for staff, students, and stakeholders alike. In return, we offer a collaborative, forward-thinking environment with excellent benefits and career development opportunities. Diversity The client values diversity and is committed to creating an inclusive environment for all employees and their aim is to become the most inclusive organisation of its kind, anywhere. In line with this mission, they have set up a Women in Technology network to encourage collaboration with cross-functional teams to support the professional development, mentorship, and leadership opportunities for women in IT Services. Recognising the underrepresentation of women in IT Services, the Network aims to promote the growth and advancement of women in their technology workforce. Note: Reasonable adjustments will be made throughout the recruitment process for candidates with disabilities. Applications from individuals seeking flexible working arrangements are welcome. How to Apply If you are an experienced Enterprise Architect with a passion for innovation and business impact, we'd love to hear from you. Apply now by sending your CV to Simon at (see below) Services advertised are those of an Employment Agency.
03/10/2025
Full time
Enterprise Application Architect Hybrid working. London 2 days a week, remainder remote. Are you ready to shape the future of digital transformation at a leading organisation? We are looking for an Enterprise Application Architect to play a pivotal role in defining, developing, and governing their application architectures. This is an opportunity to lead on embedding automation and AI, modernising systems, and ensuring alignment with the TOGAF Standard as they deliver an ambitious digital strategy. The role - As Enterprise Application Architect, you will: Lead the development of application architectures that are fully aligned with business, data, and technology domains. Drive application rationalisation and the retirement of Legacy systems. Integrate automated, AI, and cloud-smart approaches at the heart of their digital estate. Create TOGAF-aligned deliverables including architecture principles, roadmaps, and gap analyses. Partner with senior stakeholders to translate business needs into effective, future-proof technology solutions. Provide thought leadership, mentoring, and consultancy across the organisation. Deputise for the Head of Enterprise Architecture when required. This is a senior, strategic position where you'll combine leadership and technical expertise with the ability to influence and guide key decisions across the client. What's on Offer? This role comes with an attractive package, including: Salary c. £80,000 - £84,500 pa. Generous pension scheme. 30 days' annual leave (plus bank holidays). Flexible hybrid working arrangements. Comprehensive personal and professional development opportunities, including support for TOGAF v10 certification. Inclusive employment policies that support diversity and work-life balance. Duration/Type: Full-Time, Permanent. What we're looking for, You'll bring a blend of vision, experience, and influence. Essential skills and experience include: A degree in Computer Science, IT, Engineering, or equivalent professional experience. Professional knowledge of TOGAF and related frameworks (eg ArchiMate). At least 5 years' experience in Enterprise Architecture within a complex environment. Strong knowledge of application rationalisation, automation, and AI integration. Expertise with Enterprise Application Architecture tooling (eg ArchiMate, Sparx, Ardoq, BizzDesign). Significant cloud experience - Azure is essential (AWS/GCP desirable). A solid understanding of SaaS, PaaS, IaaS, APIs, SOA, microservices, and event-driven services. Excellent analytical, planning, and communication skills, with the ability to influence both technical and non-technical stakeholders. Leading small teams of architects. Desirable experience includes: Integration platform improvements. Cloud-smart strategies and automation platforms. Familiarity with ITSM/ITIL and system development life cycle methodologies. Why join ? This is more than a technical role - it's an opportunity to make a lasting impact. You'll be central to shaping the clients digital future, embedding innovative solutions that improve experiences for staff, students, and stakeholders alike. In return, we offer a collaborative, forward-thinking environment with excellent benefits and career development opportunities. Diversity The client values diversity and is committed to creating an inclusive environment for all employees and their aim is to become the most inclusive organisation of its kind, anywhere. In line with this mission, they have set up a Women in Technology network to encourage collaboration with cross-functional teams to support the professional development, mentorship, and leadership opportunities for women in IT Services. Recognising the underrepresentation of women in IT Services, the Network aims to promote the growth and advancement of women in their technology workforce. Note: Reasonable adjustments will be made throughout the recruitment process for candidates with disabilities. Applications from individuals seeking flexible working arrangements are welcome. How to Apply If you are an experienced Enterprise Architect with a passion for innovation and business impact, we'd love to hear from you. Apply now by sending your CV to Simon at (see below) Services advertised are those of an Employment Agency.
ServiceNow Technical Architect - Contract - Hybrid - London Opportunity: Contract Salary: £650/day inside Hybrid: 3 days per week onsite (Non-negotiable) Office Location: Central London Client Sector: Financial Services About the Role My client, a global trading organisation is looking, is looking for ServiceNow Architect. Key Responsibilities Architect and configure a brand-new ServiceNow platform from the ground up, creating a scalable, enterprise-ready solution aligned with technical standards and business goals. Take full ownership of building pre-production and live environments, ensuring integrations are verified and the platform is production-ready. Establish and lead the Technical Design Authority, defining coding standards, enforcing best practices, and maintaining quality control. Build and mentor an internal ServiceNow team, providing hands-on technical direction to grow in-house capability. Act as the technical gatekeeper for the external implementation partner, ensuring deliverables meet quality benchmarks throughout all phases. Implement critical modules including ITSM workflows, CMDB, and Discovery tools with a focus on long-term stability and scalability. Engineer integrations with core enterprise systems using APIs and Integration Hub to enable seamless data exchange. Partner with Information Security and Compliance to embed security controls, audit trails, and regulatory requirements into platform architecture. Monitor platform health, proactively plan upgrades, and manage technical debt to ensure sustained performance. Champion continuous enhancement post-launch, identifying automation opportunities and evaluating new ServiceNow capabilities. Essential Requirements Degree in IT, Computer Science, or related field (or equivalent professional experience). Minimum two ServiceNow Certified Implementation Specialist certifications (ITSM/ITOM) plus Certified Application Developer. ServiceNow Certified Technical Architect accreditation strongly preferred. Proven greenfield ServiceNow implementation experience in complex, global enterprises. Successfully delivered six or more full ServiceNow implementations, including minimum two ITSM and two ITOM projects. 10+ years IT experience with 7+ years focused on ServiceNow platform engineering and development. At least 2 years as a ServiceNow Architect OR 4 years as a Senior ServiceNow Developer in a global organisation. Expert-level hands-on knowledge of ServiceNow architecture including Now Platform, ITSM, CMDB, Discovery, Flow Designer, Integration Hub, Scoped Applications, and CSDM. Demonstrated experience establishing and operating technical governance frameworks and design authorities. Experience working with external delivery partners, providing technical assurance from design through go-live. Understanding of regulatory frameworks and operational resilience, particularly in financial services or regulated sectors. Strong technical leadership with ability to influence stakeholders across IT, Security, and Business functions. To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
01/10/2025
Full time
ServiceNow Technical Architect - Contract - Hybrid - London Opportunity: Contract Salary: £650/day inside Hybrid: 3 days per week onsite (Non-negotiable) Office Location: Central London Client Sector: Financial Services About the Role My client, a global trading organisation is looking, is looking for ServiceNow Architect. Key Responsibilities Architect and configure a brand-new ServiceNow platform from the ground up, creating a scalable, enterprise-ready solution aligned with technical standards and business goals. Take full ownership of building pre-production and live environments, ensuring integrations are verified and the platform is production-ready. Establish and lead the Technical Design Authority, defining coding standards, enforcing best practices, and maintaining quality control. Build and mentor an internal ServiceNow team, providing hands-on technical direction to grow in-house capability. Act as the technical gatekeeper for the external implementation partner, ensuring deliverables meet quality benchmarks throughout all phases. Implement critical modules including ITSM workflows, CMDB, and Discovery tools with a focus on long-term stability and scalability. Engineer integrations with core enterprise systems using APIs and Integration Hub to enable seamless data exchange. Partner with Information Security and Compliance to embed security controls, audit trails, and regulatory requirements into platform architecture. Monitor platform health, proactively plan upgrades, and manage technical debt to ensure sustained performance. Champion continuous enhancement post-launch, identifying automation opportunities and evaluating new ServiceNow capabilities. Essential Requirements Degree in IT, Computer Science, or related field (or equivalent professional experience). Minimum two ServiceNow Certified Implementation Specialist certifications (ITSM/ITOM) plus Certified Application Developer. ServiceNow Certified Technical Architect accreditation strongly preferred. Proven greenfield ServiceNow implementation experience in complex, global enterprises. Successfully delivered six or more full ServiceNow implementations, including minimum two ITSM and two ITOM projects. 10+ years IT experience with 7+ years focused on ServiceNow platform engineering and development. At least 2 years as a ServiceNow Architect OR 4 years as a Senior ServiceNow Developer in a global organisation. Expert-level hands-on knowledge of ServiceNow architecture including Now Platform, ITSM, CMDB, Discovery, Flow Designer, Integration Hub, Scoped Applications, and CSDM. Demonstrated experience establishing and operating technical governance frameworks and design authorities. Experience working with external delivery partners, providing technical assurance from design through go-live. Understanding of regulatory frameworks and operational resilience, particularly in financial services or regulated sectors. Strong technical leadership with ability to influence stakeholders across IT, Security, and Business functions. To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Overview Robert Walters is supporting a central government customer in the recruitment of a Lead ServiceNow Developer to join their national digital function. This is a senior, Grade 7 permanent position that offers the opportunity to lead and shape ServiceNow development across business-critical services that impact thousands of users daily. We are seeking experienced ServiceNow professionals who are passionate about technical leadership, improving public services through smart technology, and mentoring the next generation of developers. This role sits within a cross-functional product delivery team and combines hands-on development with team leadership, solution design, and collaboration across architecture and delivery disciplines. Key Responsibilities Lead the development and configuration of ServiceNow platforms, covering ITSM, ITOM, and CSM modules. Collaborate with Technical Architects and Product Managers to define long-term technical roadmaps and service strategies. Ensure all development aligns with engineering standards and platform governance. Oversee integrations using REST/SOAP APIs and help modernise connections to heritage systems. Champion documentation and knowledge sharing within and across teams. People & Delivery Line manage and coach junior and mid-level developers, supporting their professional development. Guide the team in backlog refinement, story estimation, and sprint planning. Contribute to product and platform decision-making, balancing user needs with sustainability. Support Delivery Managers in forecasting work, removing blockers, and communicating effort effectively in an Agile setting. Essential Skills & Experience Strong experience in ServiceNow development and administration, ideally across ITSM, ITOM, or CSM modules. Proficiency in JavaScript, Glide Scripting, and ServiceNow's development tools. Experience delivering and maintaining integrations using REST and SOAP APIs. Sound knowledge of ITIL processes and ServiceNow SDLC. Demonstrated ability to lead teams and mentor others in technical practices. Experience of working in large-scale, multi-team environments with Legacy integration. Desirable Knowledge of Agile delivery methodologies (Scrum/Kanban). Experience optimising platform performance and security. Familiarity with authentication and identity management in ServiceNow. Exposure to automated testing frameworks within ServiceNow. What's on Offer Competitive government salary and Civil Service pension with up to 27.9% employer contribution. Flexible hybrid working policy, generous annual leave, and inclusive working culture. Opportunity to work on large-scale digital services that deliver real-world impact. A strong focus on continuous professional development, learning, and progression. If you're a senior ServiceNow developer ready to lead in a highly collaborative public sector environment, we'd love to hear from you. We are committed to creating an inclusive recruitment experience.If you have a disability or long-term health condition and require adjustments to the recruitment process, our Adjustment Concierge Service is here to support you. Please reach out to us at (see below) to discuss further. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
29/08/2025
Full time
Overview Robert Walters is supporting a central government customer in the recruitment of a Lead ServiceNow Developer to join their national digital function. This is a senior, Grade 7 permanent position that offers the opportunity to lead and shape ServiceNow development across business-critical services that impact thousands of users daily. We are seeking experienced ServiceNow professionals who are passionate about technical leadership, improving public services through smart technology, and mentoring the next generation of developers. This role sits within a cross-functional product delivery team and combines hands-on development with team leadership, solution design, and collaboration across architecture and delivery disciplines. Key Responsibilities Lead the development and configuration of ServiceNow platforms, covering ITSM, ITOM, and CSM modules. Collaborate with Technical Architects and Product Managers to define long-term technical roadmaps and service strategies. Ensure all development aligns with engineering standards and platform governance. Oversee integrations using REST/SOAP APIs and help modernise connections to heritage systems. Champion documentation and knowledge sharing within and across teams. People & Delivery Line manage and coach junior and mid-level developers, supporting their professional development. Guide the team in backlog refinement, story estimation, and sprint planning. Contribute to product and platform decision-making, balancing user needs with sustainability. Support Delivery Managers in forecasting work, removing blockers, and communicating effort effectively in an Agile setting. Essential Skills & Experience Strong experience in ServiceNow development and administration, ideally across ITSM, ITOM, or CSM modules. Proficiency in JavaScript, Glide Scripting, and ServiceNow's development tools. Experience delivering and maintaining integrations using REST and SOAP APIs. Sound knowledge of ITIL processes and ServiceNow SDLC. Demonstrated ability to lead teams and mentor others in technical practices. Experience of working in large-scale, multi-team environments with Legacy integration. Desirable Knowledge of Agile delivery methodologies (Scrum/Kanban). Experience optimising platform performance and security. Familiarity with authentication and identity management in ServiceNow. Exposure to automated testing frameworks within ServiceNow. What's on Offer Competitive government salary and Civil Service pension with up to 27.9% employer contribution. Flexible hybrid working policy, generous annual leave, and inclusive working culture. Opportunity to work on large-scale digital services that deliver real-world impact. A strong focus on continuous professional development, learning, and progression. If you're a senior ServiceNow developer ready to lead in a highly collaborative public sector environment, we'd love to hear from you. We are committed to creating an inclusive recruitment experience.If you have a disability or long-term health condition and require adjustments to the recruitment process, our Adjustment Concierge Service is here to support you. Please reach out to us at (see below) to discuss further. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
