Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Provider, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Technical Services team This is an onsite IT Support Engineer role, and we are looking for a highly motivated and driven individual with an excellent customer service and support background. The role is 100% client focused, proactively supporting clients to ensure world class customer experience. Experience in varied IT environments is highly required, with the ability to support a variety of simple and complex issues, especially around Microsoft365 admin portals and end user Mac and Windows Operating Systems. You will be responsible for: Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk Logging detailed and accurate information into the case management system Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion to meet SLAs Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high Walking the floor daily to ensure users have an approachable and accessible IT Support presence Proactively checking Audio Visual rooms at the beginning and throughout the day Running regular drop-in sessions where users can come to request assistance or training Building and configuring desktop systems and mobile devices Fixing hardware faults and installing upgrades to hardware Salary £40-£42k DOE This role is onsite up to 5 days a week in CENTRAL LONDON The talents we are excited to see You will have the following experience/skills: Ideally you will have experience working onsite for Legal chambers supporting 1st/2nd line technical IT support role or equivalent 3+ years working for an MSP previously is desirable 2nd Line support of Microsoft infrastructure software and application suites Competency with mainstream Apple Mac infrastructure software and application suites MS Certificates are preferred Familiarisation working according to industry best practice, such as ITIL service strategy Enthusiasm for furthering career in technical support and delivery Ability to communicate at all company structure levels Ability to work autonomously and deliver effective outcomes without supervision Your exclusive benefits A comprehensive Private Healthcare and Cash Plan Pension and life assurance Entry to the £3,000 quarterly Dreamball draw Personalised training and development pathways Regular fully funded companywide events Monthly outstanding performer accolades Enriching paid volunteering days A rewarding Refer a friend scheme (£1,000) The flexibility to adjust your holiday allowance (25 days pa) Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
04/03/2026
Full time
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Provider, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Technical Services team This is an onsite IT Support Engineer role, and we are looking for a highly motivated and driven individual with an excellent customer service and support background. The role is 100% client focused, proactively supporting clients to ensure world class customer experience. Experience in varied IT environments is highly required, with the ability to support a variety of simple and complex issues, especially around Microsoft365 admin portals and end user Mac and Windows Operating Systems. You will be responsible for: Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk Logging detailed and accurate information into the case management system Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion to meet SLAs Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high Walking the floor daily to ensure users have an approachable and accessible IT Support presence Proactively checking Audio Visual rooms at the beginning and throughout the day Running regular drop-in sessions where users can come to request assistance or training Building and configuring desktop systems and mobile devices Fixing hardware faults and installing upgrades to hardware Salary £40-£42k DOE This role is onsite up to 5 days a week in CENTRAL LONDON The talents we are excited to see You will have the following experience/skills: Ideally you will have experience working onsite for Legal chambers supporting 1st/2nd line technical IT support role or equivalent 3+ years working for an MSP previously is desirable 2nd Line support of Microsoft infrastructure software and application suites Competency with mainstream Apple Mac infrastructure software and application suites MS Certificates are preferred Familiarisation working according to industry best practice, such as ITIL service strategy Enthusiasm for furthering career in technical support and delivery Ability to communicate at all company structure levels Ability to work autonomously and deliver effective outcomes without supervision Your exclusive benefits A comprehensive Private Healthcare and Cash Plan Pension and life assurance Entry to the £3,000 quarterly Dreamball draw Personalised training and development pathways Regular fully funded companywide events Monthly outstanding performer accolades Enriching paid volunteering days A rewarding Refer a friend scheme (£1,000) The flexibility to adjust your holiday allowance (25 days pa) Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
Preston Full-time Permanent Our business has grown year on year, we have a passion to continue growing the business and re-invest profits into refreshing our product range and improving infrastructure and we are looking for a 1st & 2nd Line Support Technician. The Responsibilities To provide 1 st & 2 nd line support to users for all PC hardware, software and associated peripherals. This includes escalating internally or redirecting support requests to the software / hardware supplier where necessary. To manage and resolve support calls on the IT Helpdesk and document their outcome to facilitate the resolution of common queries, including pro-actively providing information to users on the progress of outstanding support calls and ensuring messages are passed on to the relevant people. Maintaining the IT Departments technical documentation, guidelines and procedures to ensure they are up to date. To deploy and maintain PCs and associated peripherals including the redeployment of existing equipment to agreed standards, by performing upgrades, new installations and carrying out routine procedures. To create user accounts for new starters on AD, Email systems and ERP systems Complete daily checklist to identify any issues early. Any issues discovered need to be resolved as per SLA's. To install and configure operating systems and other software to agreed standards. Assist in the compilation and maintenance of an accurate inventory of hardware and software. To provide at all times, a professional, courteous and rapid response to individual users. About You Good analytical and problem-solving skills. Ability to manage own workload and prioritise jobs appropriately. Ability to research unfamiliar topics and to keep knowledge up to date with current technology. Ability to handle confidential information. Good communication skills, even when under pressure. Attention to detail. Ability to follow established IT policies and procedures. Willingness to develop role as business grows. Good analytical and problem-solving skills. Ability to manage own workload and prioritise jobs appropriately. Ability to research unfamiliar topics and to keep knowledge up to date with current technology. Ability to handle confidential information. Good communication skills, even when under pressure. Attention to detail. Ability to follow established IT policies and procedures. Willingness to develop role as business grows. A recent working knowledge will be required of: Microsoft Windows Server Active Directory Office 365 Microsoft Windows 11/10 iOS PC/laptop hardware Multifunction, plotter, laser and label printers Server/storage hardware Virtualisation technology Networking - switches, routers, wireless and VPN IP Telephony What's in it for you? £28,000 - £30,000 25 days holidays plus bank holidays Monday - Friday 08.30am - 5pm Free on site parking Pension scheme Cycle to scheme work, gym onsite Hardship fund Simply Health Plan - which gives costs towards opticians, dentist, physiotherapy etc Not ready to apply? If you're looking for some more information, then please give us a call Speak to Amy Hutcheson Principal Consultant T:E:
04/03/2026
Full time
Preston Full-time Permanent Our business has grown year on year, we have a passion to continue growing the business and re-invest profits into refreshing our product range and improving infrastructure and we are looking for a 1st & 2nd Line Support Technician. The Responsibilities To provide 1 st & 2 nd line support to users for all PC hardware, software and associated peripherals. This includes escalating internally or redirecting support requests to the software / hardware supplier where necessary. To manage and resolve support calls on the IT Helpdesk and document their outcome to facilitate the resolution of common queries, including pro-actively providing information to users on the progress of outstanding support calls and ensuring messages are passed on to the relevant people. Maintaining the IT Departments technical documentation, guidelines and procedures to ensure they are up to date. To deploy and maintain PCs and associated peripherals including the redeployment of existing equipment to agreed standards, by performing upgrades, new installations and carrying out routine procedures. To create user accounts for new starters on AD, Email systems and ERP systems Complete daily checklist to identify any issues early. Any issues discovered need to be resolved as per SLA's. To install and configure operating systems and other software to agreed standards. Assist in the compilation and maintenance of an accurate inventory of hardware and software. To provide at all times, a professional, courteous and rapid response to individual users. About You Good analytical and problem-solving skills. Ability to manage own workload and prioritise jobs appropriately. Ability to research unfamiliar topics and to keep knowledge up to date with current technology. Ability to handle confidential information. Good communication skills, even when under pressure. Attention to detail. Ability to follow established IT policies and procedures. Willingness to develop role as business grows. Good analytical and problem-solving skills. Ability to manage own workload and prioritise jobs appropriately. Ability to research unfamiliar topics and to keep knowledge up to date with current technology. Ability to handle confidential information. Good communication skills, even when under pressure. Attention to detail. Ability to follow established IT policies and procedures. Willingness to develop role as business grows. A recent working knowledge will be required of: Microsoft Windows Server Active Directory Office 365 Microsoft Windows 11/10 iOS PC/laptop hardware Multifunction, plotter, laser and label printers Server/storage hardware Virtualisation technology Networking - switches, routers, wireless and VPN IP Telephony What's in it for you? £28,000 - £30,000 25 days holidays plus bank holidays Monday - Friday 08.30am - 5pm Free on site parking Pension scheme Cycle to scheme work, gym onsite Hardship fund Simply Health Plan - which gives costs towards opticians, dentist, physiotherapy etc Not ready to apply? If you're looking for some more information, then please give us a call Speak to Amy Hutcheson Principal Consultant T:E:
We're looking for an IT Support Engineer to join a growing, forward-thinking technology organisation. Do you enjoy resolving IT issues, helping colleagues work efficiently, and using automation to streamline everyday tasks. This may be the opportunity for you What will you be doing? Provide 1st and 2nd line IT support for desktops, laptops, and mobile devices. Support and maintain Microsoft 365, Intune, and Azure AD / Entra ID environments. Troubleshoot hardware and software issues, resolving problems efficiently and escalating when needed. Use PowerShell and Power Automate to automate repetitive tasks and improve workflows (desirable). Assist colleagues with IT tools, providing guidance, training, and clear documentation. Monitor and maintain devices to ensure security, performance, and compliance standards are met. Identify opportunities to improve IT processes and enhance the end-user experience. What experience do you need? Hands-on experience providing IT support in a workplace environment. Strong knowledge of Microsoft 365, Intune, and Azure AD / Entra ID. Familiarity with ITIL. Strong problem-solving skills with excellent communication and customer service abilities. Desirable Exposure to automation, AI-powered tools, or monitoring platforms. Experience with PowerShell and/or Power Automate. What's in it for you? Annual performance bonus Market-leading pension scheme Funded training and professional certifications Enhanced holiday entitlement Long-term career progression opportunities
03/03/2026
Full time
We're looking for an IT Support Engineer to join a growing, forward-thinking technology organisation. Do you enjoy resolving IT issues, helping colleagues work efficiently, and using automation to streamline everyday tasks. This may be the opportunity for you What will you be doing? Provide 1st and 2nd line IT support for desktops, laptops, and mobile devices. Support and maintain Microsoft 365, Intune, and Azure AD / Entra ID environments. Troubleshoot hardware and software issues, resolving problems efficiently and escalating when needed. Use PowerShell and Power Automate to automate repetitive tasks and improve workflows (desirable). Assist colleagues with IT tools, providing guidance, training, and clear documentation. Monitor and maintain devices to ensure security, performance, and compliance standards are met. Identify opportunities to improve IT processes and enhance the end-user experience. What experience do you need? Hands-on experience providing IT support in a workplace environment. Strong knowledge of Microsoft 365, Intune, and Azure AD / Entra ID. Familiarity with ITIL. Strong problem-solving skills with excellent communication and customer service abilities. Desirable Exposure to automation, AI-powered tools, or monitoring platforms. Experience with PowerShell and/or Power Automate. What's in it for you? Annual performance bonus Market-leading pension scheme Funded training and professional certifications Enhanced holiday entitlement Long-term career progression opportunities
IT Field Engineer (MSP) Base Salary: £30,000 £35,000 Plus Van or £300 p/m Car Allowance & benefits 3 days p/week on-site across Blackpool & 2 days p/week in Burnley (HQ) The opportunity: A well-established MSP is looking for a client-facing Field Engineer to support a growing schools trust across Blackpool. You ll spend three days per week on-site acting as the go-to IT contact for your allocated schools, with the remaining two days based in Burnley alongside the Service Desk team. This is a role with real ownership not just reacting to tickets, but building relationships and providing proactive, hands-on support. There s genuine progression here. We ve seen people join at 1st Line and develop into senior technical roles and even Service Manager level within the business. The management team are big on upskilling their engineers, investing in training and giving people exposure to projects and more responsibility as they grow. If you re ambitious and want more than just a static support role, this environment will suit you. Day to day You ll support Microsoft 365 environments, servers and desktops, assist with Azure and wider Microsoft cloud technologies, and troubleshoot networking issues across DNS, DHCP and TCP/IP. You ll work across VMware and Hyper-V, manage tickets within SLA, liaise with third parties and see issues through to resolution. Who we are looking for You ll have 2 3 years MSP experience and be operating at strong 1st or 2nd Line level. Solid Microsoft 365 knowledge is essential, alongside good infrastructure fundamentals and the confidence to work independently on-site. You ll need to be friendly, approachable and genuinely enjoy the customer-facing side of the role. This suits someone who likes being out in the field, building rapport with school staff and becoming a trusted IT contact. A full UK driving licence is required and an Enhanced DBS will be arranged. The Next Steps If you d like to hear more, get in touch with Joe White at CRG TEC. Drop me a message, send your CV across, or give me a call for a confidential chat.
03/03/2026
Full time
IT Field Engineer (MSP) Base Salary: £30,000 £35,000 Plus Van or £300 p/m Car Allowance & benefits 3 days p/week on-site across Blackpool & 2 days p/week in Burnley (HQ) The opportunity: A well-established MSP is looking for a client-facing Field Engineer to support a growing schools trust across Blackpool. You ll spend three days per week on-site acting as the go-to IT contact for your allocated schools, with the remaining two days based in Burnley alongside the Service Desk team. This is a role with real ownership not just reacting to tickets, but building relationships and providing proactive, hands-on support. There s genuine progression here. We ve seen people join at 1st Line and develop into senior technical roles and even Service Manager level within the business. The management team are big on upskilling their engineers, investing in training and giving people exposure to projects and more responsibility as they grow. If you re ambitious and want more than just a static support role, this environment will suit you. Day to day You ll support Microsoft 365 environments, servers and desktops, assist with Azure and wider Microsoft cloud technologies, and troubleshoot networking issues across DNS, DHCP and TCP/IP. You ll work across VMware and Hyper-V, manage tickets within SLA, liaise with third parties and see issues through to resolution. Who we are looking for You ll have 2 3 years MSP experience and be operating at strong 1st or 2nd Line level. Solid Microsoft 365 knowledge is essential, alongside good infrastructure fundamentals and the confidence to work independently on-site. You ll need to be friendly, approachable and genuinely enjoy the customer-facing side of the role. This suits someone who likes being out in the field, building rapport with school staff and becoming a trusted IT contact. A full UK driving licence is required and an Enhanced DBS will be arranged. The Next Steps If you d like to hear more, get in touch with Joe White at CRG TEC. Drop me a message, send your CV across, or give me a call for a confidential chat.
IT Specialist - 1st/2nd Line Support Scunthorpe On-site Permanent 28,000+ excellent benefits We are recruiting an IT Specialist (2nd Line Support) to provide hands-on technical support across a busy manufacturing site in Scunthorpe. This role is ideal for an experienced IT Support Engineer / 2nd Line Support Analyst with strong Microsoft and networking knowledge who enjoys resolving incidents, supporting infrastructure, and delivering excellent customer service. The Role As part of the IT team, you will: Provide 1st and 2nd Line IT Support to site users Investigate and resolve issues across Windows 10/11 and Windows Server 2016/2019 Support Cisco switching, WiFi and network connectivity (DNS, DHCP, NAT, Group Policy) Maintain and administer Active Directory and Microsoft 365 / Office 365 Support backup technologies and infrastructure systems Troubleshoot VOIP, printers, copiers and end-user hardware (laptops, desktops, phones) Manage tickets via Jira Service Desk , ensuring SLAs are met Escalate complex issues where required What We're Looking For Proven experience in 2nd Line Support / IT Support Engineer role Strong knowledge of Windows 10 and Windows Server environments Experience with Cisco switching or networking (CCNA / Network+ desirable) Understanding of DNS, DHCP, Group Policy and core infrastructure technologies Experience supporting hardware, printers and user devices Excellent communication and problem-solving skills Desirable Firewall technologies Hyperconverged infrastructure Experience in a manufacturing or site-based environment Why Apply? Broad technical exposure across infrastructure and networking Hands-on role with real ownership of incidents Opportunity to develop networking and infrastructure expertise If you are a proactive IT Support Specialist / 2nd Line Engineer looking for your next challenge in Scunthorpe we would love to hear from you. Apply today! INDSR
03/03/2026
Full time
IT Specialist - 1st/2nd Line Support Scunthorpe On-site Permanent 28,000+ excellent benefits We are recruiting an IT Specialist (2nd Line Support) to provide hands-on technical support across a busy manufacturing site in Scunthorpe. This role is ideal for an experienced IT Support Engineer / 2nd Line Support Analyst with strong Microsoft and networking knowledge who enjoys resolving incidents, supporting infrastructure, and delivering excellent customer service. The Role As part of the IT team, you will: Provide 1st and 2nd Line IT Support to site users Investigate and resolve issues across Windows 10/11 and Windows Server 2016/2019 Support Cisco switching, WiFi and network connectivity (DNS, DHCP, NAT, Group Policy) Maintain and administer Active Directory and Microsoft 365 / Office 365 Support backup technologies and infrastructure systems Troubleshoot VOIP, printers, copiers and end-user hardware (laptops, desktops, phones) Manage tickets via Jira Service Desk , ensuring SLAs are met Escalate complex issues where required What We're Looking For Proven experience in 2nd Line Support / IT Support Engineer role Strong knowledge of Windows 10 and Windows Server environments Experience with Cisco switching or networking (CCNA / Network+ desirable) Understanding of DNS, DHCP, Group Policy and core infrastructure technologies Experience supporting hardware, printers and user devices Excellent communication and problem-solving skills Desirable Firewall technologies Hyperconverged infrastructure Experience in a manufacturing or site-based environment Why Apply? Broad technical exposure across infrastructure and networking Hands-on role with real ownership of incidents Opportunity to develop networking and infrastructure expertise If you are a proactive IT Support Specialist / 2nd Line Engineer looking for your next challenge in Scunthorpe we would love to hear from you. Apply today! INDSR
IT Field Engineer (MSP) Base Salary: £30,000 £35,000 Plus Van or £300 p/m Car Allowance & benefits 3 days p/week on-site across Blackpool & 2 days p/week in Burnley (HQ) The opportunity: A well-established MSP is looking for a client-facing Field Engineer to support a growing schools trust across Blackpool. You ll spend three days per week on-site acting as the go-to IT contact for your allocated schools, with the remaining two days based in Burnley alongside the Service Desk team. This is a role with real ownership not just reacting to tickets, but building relationships and providing proactive, hands-on support. There s genuine progression here. We ve seen people join at 1st Line and develop into senior technical roles and even Service Manager level within the business. The management team are big on upskilling their engineers, investing in training and giving people exposure to projects and more responsibility as they grow. If you re ambitious and want more than just a static support role, this environment will suit you. Day to day You ll support Microsoft 365 environments, servers and desktops, assist with Azure and wider Microsoft cloud technologies, and troubleshoot networking issues across DNS, DHCP and TCP/IP. You ll work across VMware and Hyper-V, manage tickets within SLA, liaise with third parties and see issues through to resolution. Who we are looking for You ll have 2 3 years MSP experience and be operating at strong 1st or 2nd Line level. Solid Microsoft 365 knowledge is essential, alongside good infrastructure fundamentals and the confidence to work independently on-site. You ll need to be friendly, approachable and genuinely enjoy the customer-facing side of the role. This suits someone who likes being out in the field, building rapport with school staff and becoming a trusted IT contact. A full UK driving licence is required and an Enhanced DBS will be arranged. The Next Steps If you d like to hear more, get in touch with Joe White at CRG TEC. Drop me a message, send your CV across, or give me a call for a confidential chat.
03/03/2026
Full time
IT Field Engineer (MSP) Base Salary: £30,000 £35,000 Plus Van or £300 p/m Car Allowance & benefits 3 days p/week on-site across Blackpool & 2 days p/week in Burnley (HQ) The opportunity: A well-established MSP is looking for a client-facing Field Engineer to support a growing schools trust across Blackpool. You ll spend three days per week on-site acting as the go-to IT contact for your allocated schools, with the remaining two days based in Burnley alongside the Service Desk team. This is a role with real ownership not just reacting to tickets, but building relationships and providing proactive, hands-on support. There s genuine progression here. We ve seen people join at 1st Line and develop into senior technical roles and even Service Manager level within the business. The management team are big on upskilling their engineers, investing in training and giving people exposure to projects and more responsibility as they grow. If you re ambitious and want more than just a static support role, this environment will suit you. Day to day You ll support Microsoft 365 environments, servers and desktops, assist with Azure and wider Microsoft cloud technologies, and troubleshoot networking issues across DNS, DHCP and TCP/IP. You ll work across VMware and Hyper-V, manage tickets within SLA, liaise with third parties and see issues through to resolution. Who we are looking for You ll have 2 3 years MSP experience and be operating at strong 1st or 2nd Line level. Solid Microsoft 365 knowledge is essential, alongside good infrastructure fundamentals and the confidence to work independently on-site. You ll need to be friendly, approachable and genuinely enjoy the customer-facing side of the role. This suits someone who likes being out in the field, building rapport with school staff and becoming a trusted IT contact. A full UK driving licence is required and an Enhanced DBS will be arranged. The Next Steps If you d like to hear more, get in touch with Joe White at CRG TEC. Drop me a message, send your CV across, or give me a call for a confidential chat.
Major Recruitment North West Perms
Blackburn, Lancashire
Looking for your next hands-on IT role with variety, ownership, and room to grow? If you thrive on solving tech issues, enjoy working across multiple sites, and love helping people get the best from their devices and systems - this could be your perfect next step. We're looking for someone confident in both 1st and 2nd line support, happy to travel between locations (all within reasonable distance), and keen to get stuck into hardware, networking, and Microsoft 365. What's in it for you? 27,000 basic salary + up to 2,000 annual KPI bonus 35-hour work week Hands-on training across systems, security, networking and more The chance to build broad technical skills in a close-knit team A role where no two days are the same - variety is guaranteed! What you'll be doing Providing 1st/2nd line support across a busy, multi-site environment. Maintaining and configuring Windows 11 PCs, MacBooks, iPhones, iPads, and more. Supporting end users on Office 365 - including Teams, SharePoint, MFA, Intune. Taking ownership of IT asset management, including deployment, tagging, and documentation. Helping ensure systems are spot on- including scheduled checks and on-site tech support during key events (with time off in lieu for any out-of-hours work). Working closely with external vendors and helping to scope and deliver improvement projects. What you'll need Prior experience in a similar 1st/2nd line support role Solid working knowledge of Windows OS, Microsoft 365, basic networking, and mobile device management (MDM). Confidence troubleshooting and communicating with stakeholders across all levels. An organised mindset - you'll be tracking assets, stock levels, and support requests. A genuine enthusiasm for IT and learning - this team will invest in your development. Ready to apply? We get it - your CV might not be totally up to date. Don't worry. Just send over what you've got, or drop us a message with a few lines about your experience and interest in the role. INDEP
03/03/2026
Full time
Looking for your next hands-on IT role with variety, ownership, and room to grow? If you thrive on solving tech issues, enjoy working across multiple sites, and love helping people get the best from their devices and systems - this could be your perfect next step. We're looking for someone confident in both 1st and 2nd line support, happy to travel between locations (all within reasonable distance), and keen to get stuck into hardware, networking, and Microsoft 365. What's in it for you? 27,000 basic salary + up to 2,000 annual KPI bonus 35-hour work week Hands-on training across systems, security, networking and more The chance to build broad technical skills in a close-knit team A role where no two days are the same - variety is guaranteed! What you'll be doing Providing 1st/2nd line support across a busy, multi-site environment. Maintaining and configuring Windows 11 PCs, MacBooks, iPhones, iPads, and more. Supporting end users on Office 365 - including Teams, SharePoint, MFA, Intune. Taking ownership of IT asset management, including deployment, tagging, and documentation. Helping ensure systems are spot on- including scheduled checks and on-site tech support during key events (with time off in lieu for any out-of-hours work). Working closely with external vendors and helping to scope and deliver improvement projects. What you'll need Prior experience in a similar 1st/2nd line support role Solid working knowledge of Windows OS, Microsoft 365, basic networking, and mobile device management (MDM). Confidence troubleshooting and communicating with stakeholders across all levels. An organised mindset - you'll be tracking assets, stock levels, and support requests. A genuine enthusiasm for IT and learning - this team will invest in your development. Ready to apply? We get it - your CV might not be totally up to date. Don't worry. Just send over what you've got, or drop us a message with a few lines about your experience and interest in the role. INDEP
Application Support Technician Milnthorpe, Cumbria£30,000 - £35,000 (depending on experience)Do you enjoy helping people and solving problems? Are you looking for a rewarding role where you can build new skills and make a real difference in healthcare?Whether you're just starting your career in technology or want to take your customer service experience in a new direction, this could be the perfect opportunity for you.Founded in 1984, 4S DAWN Clinical Software is a world-leading provider of software that helps hospitals and clinics safely monitor patients with long-term conditions. Our software is used every day by healthcare teams to improve patient safety.We're now looking for a friendly, motivated Application Support Technician to join our team. About the role In this people-focused role, you'll support our customers by helping them use our software confidently and effectively. You'll respond to queries, investigate issues, and work with colleagues to resolve them quickly. You'll also be involved in setting up new systems, making sure everything runs smoothly for our customers from day one.You don't need to be a technical expert; what matters most is that you're curious, enjoy learning, and are confident communicating with people. We'll provide full training to help you build the technical skills you need. What you'll do - Support customers by responding to queries and helping them get the most from our software- Troubleshoot issues and work with our team to resolve them quickly and effectively- Assist with new software setups and testing to make sure everything is ready for use- Be part of a friendly team committed to improving patient care- Act as a trusted software consultant, using creativity and insight to help customers unlock the full potential of the application's tools and features in solving their real-world challenges What we're looking for - A good understanding of computers and networks, or the enthusiasm to learn- Excellent communication skills and a professional, helpful approach on the phone and by email- A degree (or equivalent) or other relevant qualificationExperience with programming (such as SQL, HTML, or JavaScript) or databases is helpful but not essential; we'll teach you what you need to know. Why join us? - A supportive, friendly working environment with hybrid working (split between home and our Milnthorpe office)- Clear opportunities to grow your career, from application support to software development or project delivery- A chance to be part of a mission-led company improving patient safety around the worldPlease note, you'll need to live within a commutable distance (around 20-30 miles) of Milnthorpe, Cumbria.If you're ready to build a rewarding career helping customers and making a difference in healthcare, we'd love to hear from you. Select the Apply button today.Other organisations may call this role Software Support Technician, IT Support Technician, Technical Support Analyst, 1st Line Technician, Helpdesk Technician, Desktop Support Technician, 1st Line Analyst, Customer Support Technician, Software Support Engineer, Systems Support Technician, or Helpdesk Support Technician.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
03/03/2026
Full time
Application Support Technician Milnthorpe, Cumbria£30,000 - £35,000 (depending on experience)Do you enjoy helping people and solving problems? Are you looking for a rewarding role where you can build new skills and make a real difference in healthcare?Whether you're just starting your career in technology or want to take your customer service experience in a new direction, this could be the perfect opportunity for you.Founded in 1984, 4S DAWN Clinical Software is a world-leading provider of software that helps hospitals and clinics safely monitor patients with long-term conditions. Our software is used every day by healthcare teams to improve patient safety.We're now looking for a friendly, motivated Application Support Technician to join our team. About the role In this people-focused role, you'll support our customers by helping them use our software confidently and effectively. You'll respond to queries, investigate issues, and work with colleagues to resolve them quickly. You'll also be involved in setting up new systems, making sure everything runs smoothly for our customers from day one.You don't need to be a technical expert; what matters most is that you're curious, enjoy learning, and are confident communicating with people. We'll provide full training to help you build the technical skills you need. What you'll do - Support customers by responding to queries and helping them get the most from our software- Troubleshoot issues and work with our team to resolve them quickly and effectively- Assist with new software setups and testing to make sure everything is ready for use- Be part of a friendly team committed to improving patient care- Act as a trusted software consultant, using creativity and insight to help customers unlock the full potential of the application's tools and features in solving their real-world challenges What we're looking for - A good understanding of computers and networks, or the enthusiasm to learn- Excellent communication skills and a professional, helpful approach on the phone and by email- A degree (or equivalent) or other relevant qualificationExperience with programming (such as SQL, HTML, or JavaScript) or databases is helpful but not essential; we'll teach you what you need to know. Why join us? - A supportive, friendly working environment with hybrid working (split between home and our Milnthorpe office)- Clear opportunities to grow your career, from application support to software development or project delivery- A chance to be part of a mission-led company improving patient safety around the worldPlease note, you'll need to live within a commutable distance (around 20-30 miles) of Milnthorpe, Cumbria.If you're ready to build a rewarding career helping customers and making a difference in healthcare, we'd love to hear from you. Select the Apply button today.Other organisations may call this role Software Support Technician, IT Support Technician, Technical Support Analyst, 1st Line Technician, Helpdesk Technician, Desktop Support Technician, 1st Line Analyst, Customer Support Technician, Software Support Engineer, Systems Support Technician, or Helpdesk Support Technician.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
JOB TITLE: IT Support Technician LOCATION: Westonbirt, Gloucestershire SALARY: £26,000 - £29,000 DOE WAY OF WORKING: Full-time (40 hours, Mon-Fri 8am-5pm, 1-hour unpaid lunch) Site-based with multi-site travel Permanent ABOUT THE BUSINESS A growing group within the independent education sector, operating multiple schools, nurseries and educational services across the South and South West. The organisation is forward-thinking, technology-driven, and committed to delivering high-quality digital infrastructure to support teaching, learning, and operational excellence. Continued growth and investment have created an opportunity for an IT Support Technician to join the central IT team. THE IT SUPPORT TECHNICIAN OPPORTUNITY Deliver 1st and 2nd line support across hardware, software, networks, cloud services and MIS platforms. Provide on-site and remote support to staff, pupils and colleagues across multiple sites. Diagnose technical issues, resolving them or escalating where appropriate. Support with hardware builds, repairs, asset updates and maintenance schedules. Assist with onboarding, user support, documentation and minor training activities. YOUR KEY SKILLS Essential: Experience delivering IT support to end users, including cloud-based services. Excellent communication and strong customer-service mindset. Ability to multitask within a fast-paced environment. Working knowledge of: PC hardware diagnostics Windows 10/11 and macOS Office 365, Teams, OneDrive, SharePoint Good literacy and numeracy (GCSE English & Maths). Full UK driving licence and access to own vehicle. Desire to work towards Microsoft, CompTIA, or similar certifications. Desirable: Experience within an educational environment. Intune and Endpoint Management. Exposure to Microsoft Cloud technologies (IaaS, PaaS, SaaS). ITIL Foundation certification. BENEFITS 5% employer pension 25 days holiday + bank holidays Free lunch when working on school sites Shopping discount card Cycle to Work scheme Means-tested staff discount Counselling support Fully funded apprenticeships up to Level 7 Personal accident cover Discretionary Christmas stand-down Travel and subsistence fully reimbursed APPLY TODAY If you're an enthusiastic IT professional looking to develop your career within a supportive and growing educational group, we'd love to hear from you. Contact Aaron at C4S Search - connecting exceptional tech talent with innovative organisations.
03/03/2026
Full time
JOB TITLE: IT Support Technician LOCATION: Westonbirt, Gloucestershire SALARY: £26,000 - £29,000 DOE WAY OF WORKING: Full-time (40 hours, Mon-Fri 8am-5pm, 1-hour unpaid lunch) Site-based with multi-site travel Permanent ABOUT THE BUSINESS A growing group within the independent education sector, operating multiple schools, nurseries and educational services across the South and South West. The organisation is forward-thinking, technology-driven, and committed to delivering high-quality digital infrastructure to support teaching, learning, and operational excellence. Continued growth and investment have created an opportunity for an IT Support Technician to join the central IT team. THE IT SUPPORT TECHNICIAN OPPORTUNITY Deliver 1st and 2nd line support across hardware, software, networks, cloud services and MIS platforms. Provide on-site and remote support to staff, pupils and colleagues across multiple sites. Diagnose technical issues, resolving them or escalating where appropriate. Support with hardware builds, repairs, asset updates and maintenance schedules. Assist with onboarding, user support, documentation and minor training activities. YOUR KEY SKILLS Essential: Experience delivering IT support to end users, including cloud-based services. Excellent communication and strong customer-service mindset. Ability to multitask within a fast-paced environment. Working knowledge of: PC hardware diagnostics Windows 10/11 and macOS Office 365, Teams, OneDrive, SharePoint Good literacy and numeracy (GCSE English & Maths). Full UK driving licence and access to own vehicle. Desire to work towards Microsoft, CompTIA, or similar certifications. Desirable: Experience within an educational environment. Intune and Endpoint Management. Exposure to Microsoft Cloud technologies (IaaS, PaaS, SaaS). ITIL Foundation certification. BENEFITS 5% employer pension 25 days holiday + bank holidays Free lunch when working on school sites Shopping discount card Cycle to Work scheme Means-tested staff discount Counselling support Fully funded apprenticeships up to Level 7 Personal accident cover Discretionary Christmas stand-down Travel and subsistence fully reimbursed APPLY TODAY If you're an enthusiastic IT professional looking to develop your career within a supportive and growing educational group, we'd love to hear from you. Contact Aaron at C4S Search - connecting exceptional tech talent with innovative organisations.
Pure Resourcing Solutions
Cambridge, Cambridgeshire
I'm excited to be recruiting for a Senior IT Support Technician on behalf of a well-established and ambitious Managed Service Provider.This role offers a challenging environment with plenty of opportunities to learn new products and skills; perfect for an experienced Technician looking to advance their career. You'll have the opportunity to work with the latest Microsoft technologies, supporting a diverse range of customer systems. Key Responsibilities: Provide advanced support for Microsoft 365 and Windows 10/11 across client networks. Analyse and diagnose complex support issues, providing solutions to customers efficiently. Communicate effectively via telephone and email, ensuring excellent customer service. Provide high-quality remote and on-site support to customers as required. About You: Minimum 2 years of experience in 1st, 2nd, or 3rd line support within an MSP or fast-paced helpdesk environment. Strong working knowledge of Microsoft Exchange, Teams, SharePoint, and Intune. Flexibility to work early (6:30 to 15:30) and/or late (12:00 to 21:00) shifts when needed. A clean driving licence for occasional on-site visits. Strong technical understanding of Microsoft technologies and cloud solutions. Next Steps: Apply now!
03/03/2026
Full time
I'm excited to be recruiting for a Senior IT Support Technician on behalf of a well-established and ambitious Managed Service Provider.This role offers a challenging environment with plenty of opportunities to learn new products and skills; perfect for an experienced Technician looking to advance their career. You'll have the opportunity to work with the latest Microsoft technologies, supporting a diverse range of customer systems. Key Responsibilities: Provide advanced support for Microsoft 365 and Windows 10/11 across client networks. Analyse and diagnose complex support issues, providing solutions to customers efficiently. Communicate effectively via telephone and email, ensuring excellent customer service. Provide high-quality remote and on-site support to customers as required. About You: Minimum 2 years of experience in 1st, 2nd, or 3rd line support within an MSP or fast-paced helpdesk environment. Strong working knowledge of Microsoft Exchange, Teams, SharePoint, and Intune. Flexibility to work early (6:30 to 15:30) and/or late (12:00 to 21:00) shifts when needed. A clean driving licence for occasional on-site visits. Strong technical understanding of Microsoft technologies and cloud solutions. Next Steps: Apply now!
My global client based in Tiverton have an urgent requirement for an IT Support Engineer to join on a 12 month rolling contract basis. This role is a part time position working 5 half days Monday to Friday. This is a fantastic role and company name to get on your CV helping you progress with your IT career. REQUIRED SKILLS: - - Active Directory - Password resets, adding new users - Windows imaging, troubleshooting, hardware break/fix - Basic network and server support - Excellent communication skills Please send across your most recent CV in application to this role.
03/03/2026
Contractor
My global client based in Tiverton have an urgent requirement for an IT Support Engineer to join on a 12 month rolling contract basis. This role is a part time position working 5 half days Monday to Friday. This is a fantastic role and company name to get on your CV helping you progress with your IT career. REQUIRED SKILLS: - - Active Directory - Password resets, adding new users - Windows imaging, troubleshooting, hardware break/fix - Basic network and server support - Excellent communication skills Please send across your most recent CV in application to this role.
Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. As a Credit Analytics Lead in the Credit Risk team, you'll be a senior team member with previous credit experience. You'll work across all of Starling's portfolios (Mortgage, SME and unsecured) and all aspects of the lending journey, including underwriting/origination, portfolio management, portfolio analysis and Collections/Recoveries. If you're ambitious, inquisitive, proactive and want to learn more, we want to hear from you. Key responsibilities: Leading on data analytics within credit risk, providing timely analytics and insight on lending portfolios, leading investigations into areas of concern and challenge on all relevant 1st line lending activities from a credit risk perspective, covering the entire credit risk cycle across all lending products including organic and inorganic lending. Acting as an expert in credit risk across the full lending journey. Lead on the development, maintenance and monthly management of the Bank's credit risk appetite. Support due diligence on any 3rd party outsourcers and/or portfolio acquisitions. Support both 1LOD and 2LOD teams with key projects as required. Support the preparation and submission of reporting to credit committees through credit expertise and market insights. Support the development of the credit risk team through providing training and coaching to colleagues within the team. Driving best practice in the bank's approach to credit management on its lending activities. Requirements Substantial experience in credit risk, either in a second line environment or in a first line lending function with experience in credit assessment/risk. Specifically in a technical analytics roles (e.g. portfolio management, strategy or model development) Excellent attention to detail and an ability to identify trends, issues or opportunities from information to hand (both qualitative and quantitative). Data analytics background, preferably using Python / SQL (although evidencing transferable skills from other software (e.g. SAS) is acceptable. Technical and interpersonal skills, with an ability to articulate challenge, both verbally and in written reports and be challenged constructively. Understanding and experience in arrears, collections and recoveries for retail and / or SME lending products. Understanding and working knowledge of current and future regulations, e.g. CONC, MCOB Experienced in using Excel/Google Sheets, Word/Google Docs, Powerpoint/Google slides and preferably familiar with analytics tools such as Looker / Github / BigQuery . Organised, flexible and adaptable, with the ability to switch between tasks seamlessly. Proven and proactive self starter. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us: You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
03/03/2026
Full time
Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. As a Credit Analytics Lead in the Credit Risk team, you'll be a senior team member with previous credit experience. You'll work across all of Starling's portfolios (Mortgage, SME and unsecured) and all aspects of the lending journey, including underwriting/origination, portfolio management, portfolio analysis and Collections/Recoveries. If you're ambitious, inquisitive, proactive and want to learn more, we want to hear from you. Key responsibilities: Leading on data analytics within credit risk, providing timely analytics and insight on lending portfolios, leading investigations into areas of concern and challenge on all relevant 1st line lending activities from a credit risk perspective, covering the entire credit risk cycle across all lending products including organic and inorganic lending. Acting as an expert in credit risk across the full lending journey. Lead on the development, maintenance and monthly management of the Bank's credit risk appetite. Support due diligence on any 3rd party outsourcers and/or portfolio acquisitions. Support both 1LOD and 2LOD teams with key projects as required. Support the preparation and submission of reporting to credit committees through credit expertise and market insights. Support the development of the credit risk team through providing training and coaching to colleagues within the team. Driving best practice in the bank's approach to credit management on its lending activities. Requirements Substantial experience in credit risk, either in a second line environment or in a first line lending function with experience in credit assessment/risk. Specifically in a technical analytics roles (e.g. portfolio management, strategy or model development) Excellent attention to detail and an ability to identify trends, issues or opportunities from information to hand (both qualitative and quantitative). Data analytics background, preferably using Python / SQL (although evidencing transferable skills from other software (e.g. SAS) is acceptable. Technical and interpersonal skills, with an ability to articulate challenge, both verbally and in written reports and be challenged constructively. Understanding and experience in arrears, collections and recoveries for retail and / or SME lending products. Understanding and working knowledge of current and future regulations, e.g. CONC, MCOB Experienced in using Excel/Google Sheets, Word/Google Docs, Powerpoint/Google slides and preferably familiar with analytics tools such as Looker / Github / BigQuery . Organised, flexible and adaptable, with the ability to switch between tasks seamlessly. Proven and proactive self starter. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us: You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Job Specification Delivery Team Support Lead in the Security as a Service Team HMS Excellent is home to the Naval Headquarters and front-line training units. Based on Whale Island in Portsmouth Harbour, it successfully blends heritage and history with a modern and progressive outlook. HMS Excellent is a unique shore establishment with its roots in more than 100 years of naval history. Navy Digital is required to deliver and sustain digital and information security services that enable the secure operation of Information Communication Technology (ICT) equipment, services, and applications. In order for Navy Digital to achieve this goal in an agile and effective manner, a central security service must be established. This service will establish a single coherent approach to Navy Digital's requirements to prevent duplication and improve efficiency. This Outcome is for the provision of Security as a Service across a full spectrum of programmes and projects delivering digital outcomes that enable current and future information-based capabilities supporting Navy Command Information, MoD and HMG defence and national security outputs. Tasking Provide a central focal point and function for managing all existing and new and emerging security elements across both fixed and deployed RN capability, including: The prioritisation of existing and new security requirements against RN top-level objectives and outputs. The allocation of SQEP from a central security as a service function to Navy Digital projects and programmes of work to draw upon. The management of resource against demand for the service within the RN. Provide central oversight and co-ordinate planning for all through-life security activity across Navy Digital delivery and programmes of work. The development of accreditation and assurance strategies against complex security requirements within the maritime environment and across the Defence Lines of Development (DLODs). The production of key InformationAssurancedeliverables to meet the needs of Navy Digital customers, as well askeyMoD and RN stakeholders, including: High and low-level security requirements. Risk Management & Accreditation Document Set (RMADS). Legal and regulatory artefacts applicable to the MoD e.g., Data Privacy Impact Assessments (DPIA). Risk Balance and Security Cases. The provision of security support enables the rapid development and delivery of Navy Digital software and hardware in an agile manner, whilst satisfying mandatory security requirements. Provide a consistent and coherent means of identifying, reporting, and escalating cyber risk across Navy Digital and the RN. Provide an interface between Navy Digital projects and MoD Information Assurance stakeholders e.g., Cyber Defence and Risk Accreditor. The ability to adapt and respond to future changes in security requirements and approaches towards Information Assurance. Providing knowledge and experience to assist Navy Digital to implement working-level technical, physical, and procedural security controls in accordance with MOD policy and local operating environments i.e., UK fixed locations responsible for hosting Navy Digital capability. Person Specification To be considered for this role you will have the following: Desirable Skills MOD security clearance or be content to undergo Security Clearance to SC level. Experience within security assurance and/or cyber risk Knowledge of industry standards and cyber security/risk Background knowledge of either naval or maritime would be advantageous Excellent communication skills Able to follow laid down process Computer literate and good knowledge of Microsoft applications. Role specifics Start date - ASAP End date - 31st July 2028 Rate - dependent on experience and interview Base Location - Portsmouth Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
03/03/2026
Contractor
Job Specification Delivery Team Support Lead in the Security as a Service Team HMS Excellent is home to the Naval Headquarters and front-line training units. Based on Whale Island in Portsmouth Harbour, it successfully blends heritage and history with a modern and progressive outlook. HMS Excellent is a unique shore establishment with its roots in more than 100 years of naval history. Navy Digital is required to deliver and sustain digital and information security services that enable the secure operation of Information Communication Technology (ICT) equipment, services, and applications. In order for Navy Digital to achieve this goal in an agile and effective manner, a central security service must be established. This service will establish a single coherent approach to Navy Digital's requirements to prevent duplication and improve efficiency. This Outcome is for the provision of Security as a Service across a full spectrum of programmes and projects delivering digital outcomes that enable current and future information-based capabilities supporting Navy Command Information, MoD and HMG defence and national security outputs. Tasking Provide a central focal point and function for managing all existing and new and emerging security elements across both fixed and deployed RN capability, including: The prioritisation of existing and new security requirements against RN top-level objectives and outputs. The allocation of SQEP from a central security as a service function to Navy Digital projects and programmes of work to draw upon. The management of resource against demand for the service within the RN. Provide central oversight and co-ordinate planning for all through-life security activity across Navy Digital delivery and programmes of work. The development of accreditation and assurance strategies against complex security requirements within the maritime environment and across the Defence Lines of Development (DLODs). The production of key InformationAssurancedeliverables to meet the needs of Navy Digital customers, as well askeyMoD and RN stakeholders, including: High and low-level security requirements. Risk Management & Accreditation Document Set (RMADS). Legal and regulatory artefacts applicable to the MoD e.g., Data Privacy Impact Assessments (DPIA). Risk Balance and Security Cases. The provision of security support enables the rapid development and delivery of Navy Digital software and hardware in an agile manner, whilst satisfying mandatory security requirements. Provide a consistent and coherent means of identifying, reporting, and escalating cyber risk across Navy Digital and the RN. Provide an interface between Navy Digital projects and MoD Information Assurance stakeholders e.g., Cyber Defence and Risk Accreditor. The ability to adapt and respond to future changes in security requirements and approaches towards Information Assurance. Providing knowledge and experience to assist Navy Digital to implement working-level technical, physical, and procedural security controls in accordance with MOD policy and local operating environments i.e., UK fixed locations responsible for hosting Navy Digital capability. Person Specification To be considered for this role you will have the following: Desirable Skills MOD security clearance or be content to undergo Security Clearance to SC level. Experience within security assurance and/or cyber risk Knowledge of industry standards and cyber security/risk Background knowledge of either naval or maritime would be advantageous Excellent communication skills Able to follow laid down process Computer literate and good knowledge of Microsoft applications. Role specifics Start date - ASAP End date - 31st July 2028 Rate - dependent on experience and interview Base Location - Portsmouth Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Senior Third-line Engineer (Apple MDM) Hybrid (Central London) £53,000 - £60,000 (depending on experience) We're supporting a well-regarded London institution with a large, growing Apple estate (thousands of Macs and hundreds of iPads, focused on staff devices). The End User Computing team is expanding and needs a hands-on senior engineer to own and elevate the Apple platform - someone who thrives on deep technical ownership, mentoring a small team, and delivering seamless user experiences in a collaborative, knowledge-sharing environment. This is a true third-line role: final escalation point, MDM architecture, packaging/deployment leadership What you'll be doing Act as the go-to expert and escalation point for all complex Mac-related issues and escalations Own the Jamf Pro MDM environment: configuration, policies, deployments, updates, ADE/ABM, and ongoing optimisation for a smooth, secure user experience Lead packaging, scripting (heavy bash/shell), and deployment processes; mentor and guide junior team members Troubleshoot and resolve advanced Apple device problems across macOS/iOS/iPadOS Build and maintain integrations with Microsoft tools (Platform SSO, extensions, Office 365 config/support, compliance flows) Collaborate across IT teams: share knowledge, document processes, train 1st/2nd line, contribute to continual improvement Proactively monitor queues/SLAs, drive reliability, and bring ideas to enhance the platform What we're looking for Essential: Jamf 200 certification (or equivalent deep proven expertise; Jamf 300/400 a bonus) Strong hands-on experience managing enterprise Apple MDM (Jamf Pro focus: ADE, software deployment, API automation, configuration profiles) Proficiency in bash/shell scripting and macOS application packaging (Jamf Composer, autoPKG, etc.) Solid understanding of Microsoft 365/endpoint integrations and compliance tools Proven track record in senior-level Apple support/escalation in enterprise or large-scale environments (higher education, corporate, or similar) Methodical troubleshooting, attention to detail, proactive mindset Excellent communication (written/spoken) and commitment to teamwork, equality, diversity & inclusion Desirable: Jamf Protect/security experience Familiarity with 802.1X/network auth automation Exposure to scientific/developer tools (e.g., Homebrew, Docker, Git, SPSS/R) Microsoft Intune knowledge
03/03/2026
Full time
Senior Third-line Engineer (Apple MDM) Hybrid (Central London) £53,000 - £60,000 (depending on experience) We're supporting a well-regarded London institution with a large, growing Apple estate (thousands of Macs and hundreds of iPads, focused on staff devices). The End User Computing team is expanding and needs a hands-on senior engineer to own and elevate the Apple platform - someone who thrives on deep technical ownership, mentoring a small team, and delivering seamless user experiences in a collaborative, knowledge-sharing environment. This is a true third-line role: final escalation point, MDM architecture, packaging/deployment leadership What you'll be doing Act as the go-to expert and escalation point for all complex Mac-related issues and escalations Own the Jamf Pro MDM environment: configuration, policies, deployments, updates, ADE/ABM, and ongoing optimisation for a smooth, secure user experience Lead packaging, scripting (heavy bash/shell), and deployment processes; mentor and guide junior team members Troubleshoot and resolve advanced Apple device problems across macOS/iOS/iPadOS Build and maintain integrations with Microsoft tools (Platform SSO, extensions, Office 365 config/support, compliance flows) Collaborate across IT teams: share knowledge, document processes, train 1st/2nd line, contribute to continual improvement Proactively monitor queues/SLAs, drive reliability, and bring ideas to enhance the platform What we're looking for Essential: Jamf 200 certification (or equivalent deep proven expertise; Jamf 300/400 a bonus) Strong hands-on experience managing enterprise Apple MDM (Jamf Pro focus: ADE, software deployment, API automation, configuration profiles) Proficiency in bash/shell scripting and macOS application packaging (Jamf Composer, autoPKG, etc.) Solid understanding of Microsoft 365/endpoint integrations and compliance tools Proven track record in senior-level Apple support/escalation in enterprise or large-scale environments (higher education, corporate, or similar) Methodical troubleshooting, attention to detail, proactive mindset Excellent communication (written/spoken) and commitment to teamwork, equality, diversity & inclusion Desirable: Jamf Protect/security experience Familiarity with 802.1X/network auth automation Exposure to scientific/developer tools (e.g., Homebrew, Docker, Git, SPSS/R) Microsoft Intune knowledge
Desktop Support Analyst Liverpool £27,962 - £30,680 (Plus £2,000 Market Forces Premium) The Royal College of Physicians (RCP) is recruiting a desktop support analyst. As part of the IT services team, the desktop support analyst provides support for all RCP IT services to all RCP IT service users. Responsibilities include; handling incidents or service requests using the incident reporting and request fulfilment processes. Key Responsibilities Deliver departmental objectives and support the wider IT strategy. Provide comprehensive desktop support to users, including hardware troubleshooting and application patch management. Deliver end-to-end IT service management support across the organisation. Support advanced configuration, system setup and IT asset management processes. Ensure adherence to IT policies, standards and guidelines. Identify opportunities for improvement and actively introduce and encourage innovation. About you As a RCP desktop support analyst you should have a can-do, optimistic attitude and have a strong working knowledge of IT service operation, transition and continual service improvement. You will have a strong commitment to developing your IT knowledge and skills and a commitment to strive for service excellence. You should have significant experience in a similar role, be educated to A level or professional standard (e.g. ITIL Foundation, CompTIA A+, Microsoft Certified Professional) and have excellent spoken and written English. Benefits include: Working at the RCP comes with lots of benefits designed to ensure that you feel valued and supported in your role. The benefits we offer include: 29 days annual leave plus bank holidays group personal pension plan with 7% employer contribution interest-free season ticket loan life assurance annual pay award flexible working hours employee assistance programme - 24/7 advice and support for any work-related issues as well as any problems affecting your home life occupational health team - includes employment and work-related health assessments, health checks and work station assessments cycle to work scheme professional training and development opportunities enhanced maternity and paternity pay staff discounts platform - including discounts on cinema tickets and a range of high street brands About the RCP The Royal College of Physicians (RCP) is a rewarding and friendly place to work with an incredible history, dating back to our foundation in 1518 by King Henry VIII. We are a professional membership body for physicians - doctors who work in hospitals - with over 40,000 members in the UK and around the world working to improve patient care and reduce illness. Our activities focus on educating, improving and influencing for better health and care. We work from two main sites - The Spine, a new state-of-the-art building at the heart of the Knowledge Centre in Liverpool, and an iconic Grade I-listed building overlooking beautiful Regent's Park in central London. We champion an inclusive culture and welcome applications from all sections of society. We value taking care, learning and being collaborative. These values underpin everything we do. Join us to help achieve our vision of a world in which everyone has the best possible health and healthcare. The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. RCP is all about our people - our members, our staff, our volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. That's why welcoming and having people who represent the 21st-century medical workforce and the diverse population of patients we serve is so important to us.
03/03/2026
Full time
Desktop Support Analyst Liverpool £27,962 - £30,680 (Plus £2,000 Market Forces Premium) The Royal College of Physicians (RCP) is recruiting a desktop support analyst. As part of the IT services team, the desktop support analyst provides support for all RCP IT services to all RCP IT service users. Responsibilities include; handling incidents or service requests using the incident reporting and request fulfilment processes. Key Responsibilities Deliver departmental objectives and support the wider IT strategy. Provide comprehensive desktop support to users, including hardware troubleshooting and application patch management. Deliver end-to-end IT service management support across the organisation. Support advanced configuration, system setup and IT asset management processes. Ensure adherence to IT policies, standards and guidelines. Identify opportunities for improvement and actively introduce and encourage innovation. About you As a RCP desktop support analyst you should have a can-do, optimistic attitude and have a strong working knowledge of IT service operation, transition and continual service improvement. You will have a strong commitment to developing your IT knowledge and skills and a commitment to strive for service excellence. You should have significant experience in a similar role, be educated to A level or professional standard (e.g. ITIL Foundation, CompTIA A+, Microsoft Certified Professional) and have excellent spoken and written English. Benefits include: Working at the RCP comes with lots of benefits designed to ensure that you feel valued and supported in your role. The benefits we offer include: 29 days annual leave plus bank holidays group personal pension plan with 7% employer contribution interest-free season ticket loan life assurance annual pay award flexible working hours employee assistance programme - 24/7 advice and support for any work-related issues as well as any problems affecting your home life occupational health team - includes employment and work-related health assessments, health checks and work station assessments cycle to work scheme professional training and development opportunities enhanced maternity and paternity pay staff discounts platform - including discounts on cinema tickets and a range of high street brands About the RCP The Royal College of Physicians (RCP) is a rewarding and friendly place to work with an incredible history, dating back to our foundation in 1518 by King Henry VIII. We are a professional membership body for physicians - doctors who work in hospitals - with over 40,000 members in the UK and around the world working to improve patient care and reduce illness. Our activities focus on educating, improving and influencing for better health and care. We work from two main sites - The Spine, a new state-of-the-art building at the heart of the Knowledge Centre in Liverpool, and an iconic Grade I-listed building overlooking beautiful Regent's Park in central London. We champion an inclusive culture and welcome applications from all sections of society. We value taking care, learning and being collaborative. These values underpin everything we do. Join us to help achieve our vision of a world in which everyone has the best possible health and healthcare. The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. RCP is all about our people - our members, our staff, our volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. That's why welcoming and having people who represent the 21st-century medical workforce and the diverse population of patients we serve is so important to us.
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
2nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role Our client is looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to their customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.
03/03/2026
Full time
2nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role Our client is looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to their customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.
Job Title: ICT Senior Network Engineer Location: Bridgend Salary: £47,046 - £50,949 per annum Job type: Full Time / Permanent Level of Welsh language ability required: 2 Working Hours: 37 hours per week Closing Date: 13/02/2026, 15:00 About Us: South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. As an ICT Senior Network Engineer, you will play a crucial role in ensuring the smooth functioning of our ICT infrastructure and providing technical assistance to our staff. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join! The Role: We are seeking a highly skilled and motivated Senior Network Engineer to join our dynamic IT team. In this role you will support the development, implementation, and maintenance of the network infrastructure. The ICT Senior Engineer - Networks will provide the technical resources necessary to support business continuity for a 24/7 emergency policing service and its external partners. Responsibilities: Implement network security including firewall configurations, intrusion detection/prevention systems, and access control lists To maintain the network architecture including Cisco routers and switches and Cisco ASA / Firepower firewalls & troubleshoot any issues that develop To manage Meraki firewalls / SD-WAN Appliances To assist with the maintenance of Cisco AnyConnect VPN / NAM / ISE To assist with the implementation and maintenance of a CISCO ACI network To manage the performance of major routing protocols such as EIGRP and OSPF. To conduct network capacity planning and support the roll-out of upgrades and improvements across LAN / WLAN / WAN / Wi-Fi / MPLS / SD-Access and Data Centre Requirements: Must possess any of the following: A bachelor's degree in an ICT related subject, Cisco Certified - preferably CCNP or demonstratable equivalent skills or experience in networking Must have experience of designing, installing, configuring and managing an on-premise network infrastructure including layer 2 and 3 switching and routing. Must have experience of managing network security hardware and software, including firewalls and network intrusion detection systems. Experience of network hardware and software including Cisco and Meraki solutions Must demonstrate in-depth understanding of datacentre network architectures, ICT disaster recovery strategies, and LAN / WLAN / WAN / Wi-Fi / MPLS / SD-Access networking technologies. Benefits Include: Training and professional development opportunities Local Government Pension Scheme 24 days Annual Leave increasing to 29 days after 5 years employment Flexible working dependant of duties Free on-site parking On site fitness centre and canteen Collaborative and supportive work environment. Cycle to work scheme Wellness programmes SWP Diolch Vectis & Blue light Discount Card Opportunity to make a meaningful contribution to public safety and community well-being. Diversity, Equality & Inclusion: As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide. South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves. We are committed to achieving a working environment which is free from any form of harassment, intimidation, bullying or victimisation. Applications are welcomed from all under-represented groups and support will be made available for all applicants as and when requested. Additional Information: The successful Candidate must be willing to undergo vetting to MV/SC Vetting. Note: Due to the sensitive nature of the work performed by South Wales Police, all applicants will undergo a comprehensive background check as a part of the recruitment process. Shortlist Date: 23 February 2026 Interview Date: 2 March 2026 Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Network Engineer, IT Networks Technician, IT, Customer Services may also be considered for this role.
03/03/2026
Full time
Job Title: ICT Senior Network Engineer Location: Bridgend Salary: £47,046 - £50,949 per annum Job type: Full Time / Permanent Level of Welsh language ability required: 2 Working Hours: 37 hours per week Closing Date: 13/02/2026, 15:00 About Us: South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. As an ICT Senior Network Engineer, you will play a crucial role in ensuring the smooth functioning of our ICT infrastructure and providing technical assistance to our staff. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join! The Role: We are seeking a highly skilled and motivated Senior Network Engineer to join our dynamic IT team. In this role you will support the development, implementation, and maintenance of the network infrastructure. The ICT Senior Engineer - Networks will provide the technical resources necessary to support business continuity for a 24/7 emergency policing service and its external partners. Responsibilities: Implement network security including firewall configurations, intrusion detection/prevention systems, and access control lists To maintain the network architecture including Cisco routers and switches and Cisco ASA / Firepower firewalls & troubleshoot any issues that develop To manage Meraki firewalls / SD-WAN Appliances To assist with the maintenance of Cisco AnyConnect VPN / NAM / ISE To assist with the implementation and maintenance of a CISCO ACI network To manage the performance of major routing protocols such as EIGRP and OSPF. To conduct network capacity planning and support the roll-out of upgrades and improvements across LAN / WLAN / WAN / Wi-Fi / MPLS / SD-Access and Data Centre Requirements: Must possess any of the following: A bachelor's degree in an ICT related subject, Cisco Certified - preferably CCNP or demonstratable equivalent skills or experience in networking Must have experience of designing, installing, configuring and managing an on-premise network infrastructure including layer 2 and 3 switching and routing. Must have experience of managing network security hardware and software, including firewalls and network intrusion detection systems. Experience of network hardware and software including Cisco and Meraki solutions Must demonstrate in-depth understanding of datacentre network architectures, ICT disaster recovery strategies, and LAN / WLAN / WAN / Wi-Fi / MPLS / SD-Access networking technologies. Benefits Include: Training and professional development opportunities Local Government Pension Scheme 24 days Annual Leave increasing to 29 days after 5 years employment Flexible working dependant of duties Free on-site parking On site fitness centre and canteen Collaborative and supportive work environment. Cycle to work scheme Wellness programmes SWP Diolch Vectis & Blue light Discount Card Opportunity to make a meaningful contribution to public safety and community well-being. Diversity, Equality & Inclusion: As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide. South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves. We are committed to achieving a working environment which is free from any form of harassment, intimidation, bullying or victimisation. Applications are welcomed from all under-represented groups and support will be made available for all applicants as and when requested. Additional Information: The successful Candidate must be willing to undergo vetting to MV/SC Vetting. Note: Due to the sensitive nature of the work performed by South Wales Police, all applicants will undergo a comprehensive background check as a part of the recruitment process. Shortlist Date: 23 February 2026 Interview Date: 2 March 2026 Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Network Engineer, IT Networks Technician, IT, Customer Services may also be considered for this role.
1st / 2nd Line engineer - 5 days onsite We are looking for an experienced 2nd Line engineer to join our client on a permanent basis 5 days a week onsite. Key Skills High level of 1st / 2nd line IT support skills and very strong troubleshooting skills Managed Service provider or demonstrable experience in a similar role providing desk-side and remote support to users with varying degrees of computer literacy Experience in the installation, configuration and support of desktop/laptops, various types of peripheral hardware (including printers, smartphones and tablets) Proven knowledge and demonstrated experience in the operation & administration of Google Workspace. Experience with Microsoft 365 would also be an advantage Demonstrated experience of managing tablets/mobiles and Windows 10/11 devices with Intune or equivalent Strong knowledge of Windows 10 and MAC operating systems Good networking fundamental skills including LAN, WAN, VPN, Routers, Firewalls Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
03/03/2026
Full time
1st / 2nd Line engineer - 5 days onsite We are looking for an experienced 2nd Line engineer to join our client on a permanent basis 5 days a week onsite. Key Skills High level of 1st / 2nd line IT support skills and very strong troubleshooting skills Managed Service provider or demonstrable experience in a similar role providing desk-side and remote support to users with varying degrees of computer literacy Experience in the installation, configuration and support of desktop/laptops, various types of peripheral hardware (including printers, smartphones and tablets) Proven knowledge and demonstrated experience in the operation & administration of Google Workspace. Experience with Microsoft 365 would also be an advantage Demonstrated experience of managing tablets/mobiles and Windows 10/11 devices with Intune or equivalent Strong knowledge of Windows 10 and MAC operating systems Good networking fundamental skills including LAN, WAN, VPN, Routers, Firewalls Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
1st Line Support Advisor Crawley, UK £25,000 - £28,000 per annum About the Role We are currently recruiting for a 1st Line Support Advisor to join a growing and dynamic team based in Crawley. This is an excellent opportunity for someone with strong customer service skills and an interest in technology to develop a career in IT and telecommunications support. As a 1st Line Support Advisor, you will act as the first point of contact for customers, delivering a professional and efficient support service. You will be responsible for handling incoming queries, diagnosing issues, and ensuring all support requests are managed effectively through to resolution or escalation. Key Responsibilities Act as the first point of contact for customers via phone, email, and other channels Provide a professional, friendly, and customer-focused service at all times Accurately log, categorise, and prioritise incoming support requests Diagnose and resolve basic technical issues (broadband, VoIP, hosted telephony, network services) Create clear and detailed service tickets for all customer interactions Escalate more complex issues to 2nd Line Support or relevant teams Keep customers informed with regular updates on their queries Maintain accurate records within the ticketing system Contribute to internal knowledge base documentation Ensure high levels of customer satisfaction About You To be successful in this 1st Line Support Advisor role, you will have: Previous experience in customer service or a helpdesk/support environment Excellent communication skills (both written and verbal) A confident and professional telephone manner Strong problem-solving skills with a logical approach Ability to prioritise workload in a fast-paced environment Experience using ticketing systems or similar software (desirable) A proactive attitude and willingness to learn Basic understanding of telecoms (broadband, VoIP, hosted telephony) training is provided Salary & Benefits Competitive salary of £25,000 - £28,000 DOE. Clear progression into 2nd Line Support and technical roles Ongoing training and development opportunities Pension scheme Flexible working options Supportive and collaborative team environment Apply Now If you're looking to build a career in technical support and want to join a forward-thinking company, this 1st Line Support Advisor position could be the perfect next step. Apply today and we will be in touch.
03/03/2026
Full time
1st Line Support Advisor Crawley, UK £25,000 - £28,000 per annum About the Role We are currently recruiting for a 1st Line Support Advisor to join a growing and dynamic team based in Crawley. This is an excellent opportunity for someone with strong customer service skills and an interest in technology to develop a career in IT and telecommunications support. As a 1st Line Support Advisor, you will act as the first point of contact for customers, delivering a professional and efficient support service. You will be responsible for handling incoming queries, diagnosing issues, and ensuring all support requests are managed effectively through to resolution or escalation. Key Responsibilities Act as the first point of contact for customers via phone, email, and other channels Provide a professional, friendly, and customer-focused service at all times Accurately log, categorise, and prioritise incoming support requests Diagnose and resolve basic technical issues (broadband, VoIP, hosted telephony, network services) Create clear and detailed service tickets for all customer interactions Escalate more complex issues to 2nd Line Support or relevant teams Keep customers informed with regular updates on their queries Maintain accurate records within the ticketing system Contribute to internal knowledge base documentation Ensure high levels of customer satisfaction About You To be successful in this 1st Line Support Advisor role, you will have: Previous experience in customer service or a helpdesk/support environment Excellent communication skills (both written and verbal) A confident and professional telephone manner Strong problem-solving skills with a logical approach Ability to prioritise workload in a fast-paced environment Experience using ticketing systems or similar software (desirable) A proactive attitude and willingness to learn Basic understanding of telecoms (broadband, VoIP, hosted telephony) training is provided Salary & Benefits Competitive salary of £25,000 - £28,000 DOE. Clear progression into 2nd Line Support and technical roles Ongoing training and development opportunities Pension scheme Flexible working options Supportive and collaborative team environment Apply Now If you're looking to build a career in technical support and want to join a forward-thinking company, this 1st Line Support Advisor position could be the perfect next step. Apply today and we will be in touch.
Robert Half are recruiting for an experienced IT Support Engineer to support a market leading manufacturing organisation on an initial 3-month contract based in Marlow. Responsibilities: Provide hands-on 1st and 2nd line technical support across a busy manufacturing site. Act as the primary on-site escalation point for end-user issues, ensuring quick diagnosis and resolution. Troubleshoot and support Windows 10/11, Microsoft 365, Teams, and core business applications. Set up, configure, and maintain laptops, desktops, mobile devices, printers, and on-site hardware. Manage incidents through the ITSM system, ensuring accurate logging, prioritisation, and timely resolution. Support user onboarding and offboarding, including account creation, permissions, and access rights in Active Directory/M365. Deliver basic network troubleshooting, including connectivity checks, WiFi issues, DNS/DHCP awareness, and patching. Assist with local IT projects, hardware refreshes, and small-scale site improvements. Collaborate closely with the wider IT function, escalating complex issues to senior engineers or third-party providers where needed. Maintain strong communication with on-site users, delivering a high standard of customer service. Ensure IT equipment across the manufacturing floor remains operational, safe, and compliant. Experience: Proven background in IT Support, Service Desk, or Desktop Support with solid 1st/2nd line capability. Strong working knowledge of: Windows 10/11 Microsoft 365 / Office 365 Active Directory (password resets, group management) Teams Basic networking (DNS, DHCP, connectivity) Experience supporting users within manufacturing, industrial, or shop-floor environments is advantageous. Confident troubleshooting hardware faults and supporting device builds, imaging, and replacements. Ability to multitask and manage ticket queues in a fast-paced environment. Excellent communication skills with the ability to support non-technical users. Strong customer-focused approach and ability to work independently on-site. Contract Initial 3-month contract (with potential extension) Inside IR35 via Umbrella 4 days per week on-site in Marlow Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
03/03/2026
Contractor
Robert Half are recruiting for an experienced IT Support Engineer to support a market leading manufacturing organisation on an initial 3-month contract based in Marlow. Responsibilities: Provide hands-on 1st and 2nd line technical support across a busy manufacturing site. Act as the primary on-site escalation point for end-user issues, ensuring quick diagnosis and resolution. Troubleshoot and support Windows 10/11, Microsoft 365, Teams, and core business applications. Set up, configure, and maintain laptops, desktops, mobile devices, printers, and on-site hardware. Manage incidents through the ITSM system, ensuring accurate logging, prioritisation, and timely resolution. Support user onboarding and offboarding, including account creation, permissions, and access rights in Active Directory/M365. Deliver basic network troubleshooting, including connectivity checks, WiFi issues, DNS/DHCP awareness, and patching. Assist with local IT projects, hardware refreshes, and small-scale site improvements. Collaborate closely with the wider IT function, escalating complex issues to senior engineers or third-party providers where needed. Maintain strong communication with on-site users, delivering a high standard of customer service. Ensure IT equipment across the manufacturing floor remains operational, safe, and compliant. Experience: Proven background in IT Support, Service Desk, or Desktop Support with solid 1st/2nd line capability. Strong working knowledge of: Windows 10/11 Microsoft 365 / Office 365 Active Directory (password resets, group management) Teams Basic networking (DNS, DHCP, connectivity) Experience supporting users within manufacturing, industrial, or shop-floor environments is advantageous. Confident troubleshooting hardware faults and supporting device builds, imaging, and replacements. Ability to multitask and manage ticket queues in a fast-paced environment. Excellent communication skills with the ability to support non-technical users. Strong customer-focused approach and ability to work independently on-site. Contract Initial 3-month contract (with potential extension) Inside IR35 via Umbrella 4 days per week on-site in Marlow Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
