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IT Search & Select Slough, Berkshire

About Us: We are a Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to local schools and colleges across the Berkshire area. Our mission is to empower educational institutions with the technology they need to thrive in today's digital world. Role Overview: We are seeking a skilled 3rd Line Support Specialist to join our dynamic team. In this role, you will be responsible for providing expert support and resolutions for complex IT issues across Windows, Office 365, and Azure environments. Your focus will be on delivering exceptional service to our clients, ensuring their systems run smoothly, efficiently, and securely. Key Responsibilities: Resolve escalated technical issues related to Windows, Office 365, and Azure environments. Provide advanced troubleshooting and support to end-users and clients, ensuring minimal disruption to their operations. Collaborate with 1st and 2nd line support teams to share knowledge and streamline processes. Implement, configure, and manage solutions in Azure and Office 365 environments. Liaise with clients to understand their technical needs and provide tailored solutions. Proactively monitor systems, identify potential issues, and implement preventative measures. Contribute to documentation, including technical guides and procedures, for both internal and client use. Requirements: Proven experience in a 3rd Line Support role, preferably within an MSP environment. Expertise in Windows Server, Office 365, and Azure technologies. Strong problem-solving skills with the ability to think critically and work under pressure. Excellent communication skills, both verbal and written, with a customer-focused approach. Relevant certifications, such as Microsoft Certified: Azure Administrator or similar, are highly desirable. What We Offer: Competitive salary and benefits package. Opportunities for professional development and certification. A supportive and collaborative work environment. The chance to make a meaningful impact in the education sector. How to Apply: If you're passionate about technology and thrive in a fast-paced environment, we'd love to hear from you! Please send your CV and a cover letter outlining your experience and qualifications to Insert contact details . Let me know if you'd like to adjust any sections!

02/10/2025

Full time

IT Technical Support Specialist

Onyx Recruitment Slough, Berkshire

IT Technical Support Specialist - with 2 + years' practical 1st line IT applications and operations experience, that includes some server, network and database management and administration, you'll perhaps now be looking to take the next step in your career?...if so, I'd like to hear from you and so discuss the following position… This known services business, with operations around the world, wishes to appoint a 1st line IT Technical Support Specialist to their existing support team. Working closely with this team and indeed, third-party suppliers, your role will see you acting as first point of contact for IT based queries while assisting in achieving network service level agreements, high customer satisfaction, and the smooth introduction of application changes where required. Reporting to the IT Services Manager, your role as IT Technical Support Specialist will also see you; Providing day to day 1st line operational IT support Diagnosing hardware and software malfunctions and escalating to 2nd/3rd line Maintaining incident logs and updates etc. Hardware configuration and deployment Monitoring and servicing network printers Application testing Certificate renewals Ad-hoc projects as directed With a basic understanding of compliance and security standards, along with business continuity and disaster recovery, you'll ideally be ITIL Foundation qualified, or approaching qualification, and possess good all round organisational skills, along with good problem solving abilities. As IT Technical Support Specialist, you'll be self-motivated, flexible, pragmatic and comfortable working in such a position based both from home or remote and on-site as required. Naturally, strong communication skills, written and verbal, are essential. On offer in return is a salary of £25,000 - £30,000 per annum, negotiable subject to experience, and a wide range of benefits that include, but are not limited to: Generous contributory pension scheme Heavily reduced vehicle leasing or payment in lieu Healthcare 25 days annual holiday entitlement, plus statutory bank holidays Employee Assistance Programme If you fit the above profile and would like to know more or apply for this IT Technical Support Specialist role, please forward your CV by applying today.

07/10/2021

Full time

2 jobs found

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