704 jobs found

IT Specialist - 1st/2nd Line Support Scunthorpe On-site Permanent 28,000+ excellent benefits We are recruiting an IT Specialist (2nd Line Support) to provide hands-on technical support across a busy manufacturing site in Scunthorpe. This role is ideal for an experienced IT Support Engineer / 2nd Line Support Analyst with strong Microsoft and networking knowledge who enjoys resolving incidents, supporting infrastructure, and delivering excellent customer service. The Role As part of the IT team, you will: Provide 1st and 2nd Line IT Support to site users Investigate and resolve issues across Windows 10/11 and Windows Server 2016/2019 Support Cisco switching, WiFi and network connectivity (DNS, DHCP, NAT, Group Policy) Maintain and administer Active Directory and Microsoft 365 / Office 365 Support backup technologies and infrastructure systems Troubleshoot VOIP, printers, copiers and end-user hardware (laptops, desktops, phones) Manage tickets via Jira Service Desk , ensuring SLAs are met Escalate complex issues where required What We're Looking For Proven experience in 2nd Line Support / IT Support Engineer role Strong knowledge of Windows 10 and Windows Server environments Experience with Cisco switching or networking (CCNA / Network+ desirable) Understanding of DNS, DHCP, Group Policy and core infrastructure technologies Experience supporting hardware, printers and user devices Excellent communication and problem-solving skills Desirable Firewall technologies Hyperconverged infrastructure Experience in a manufacturing or site-based environment Why Apply? Broad technical exposure across infrastructure and networking Hands-on role with real ownership of incidents Opportunity to develop networking and infrastructure expertise If you are a proactive IT Support Specialist / 2nd Line Engineer looking for your next challenge in Scunthorpe we would love to hear from you. Apply today! INDSR

Application Support Technician Milnthorpe, Cumbria£30,000 - £35,000 (depending on experience)Do you enjoy helping people and solving problems? Are you looking for a rewarding role where you can build new skills and make a real difference in healthcare?Whether you're just starting your career in technology or want to take your customer service experience in a new direction, this could be the perfect opportunity for you.Founded in 1984, 4S DAWN Clinical Software is a world-leading provider of software that helps hospitals and clinics safely monitor patients with long-term conditions. Our software is used every day by healthcare teams to improve patient safety.We're now looking for a friendly, motivated Application Support Technician to join our team. About the role In this people-focused role, you'll support our customers by helping them use our software confidently and effectively. You'll respond to queries, investigate issues, and work with colleagues to resolve them quickly. You'll also be involved in setting up new systems, making sure everything runs smoothly for our customers from day one.You don't need to be a technical expert; what matters most is that you're curious, enjoy learning, and are confident communicating with people. We'll provide full training to help you build the technical skills you need. What you'll do - Support customers by responding to queries and helping them get the most from our software- Troubleshoot issues and work with our team to resolve them quickly and effectively- Assist with new software setups and testing to make sure everything is ready for use- Be part of a friendly team committed to improving patient care- Act as a trusted software consultant, using creativity and insight to help customers unlock the full potential of the application's tools and features in solving their real-world challenges What we're looking for - A good understanding of computers and networks, or the enthusiasm to learn- Excellent communication skills and a professional, helpful approach on the phone and by email- A degree (or equivalent) or other relevant qualificationExperience with programming (such as SQL, HTML, or JavaScript) or databases is helpful but not essential; we'll teach you what you need to know. Why join us? - A supportive, friendly working environment with hybrid working (split between home and our Milnthorpe office)- Clear opportunities to grow your career, from application support to software development or project delivery- A chance to be part of a mission-led company improving patient safety around the worldPlease note, you'll need to live within a commutable distance (around 20-30 miles) of Milnthorpe, Cumbria.If you're ready to build a rewarding career helping customers and making a difference in healthcare, we'd love to hear from you. Select the Apply button today.Other organisations may call this role Software Support Technician, IT Support Technician, Technical Support Analyst, 1st Line Technician, Helpdesk Technician, Desktop Support Technician, 1st Line Analyst, Customer Support Technician, Software Support Engineer, Systems Support Technician, or Helpdesk Support Technician.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Second Line IT Support Analyst We're looking for a proactive, customer-focused Second Line IT Support Analyst to help keep core systems running smoothly across the organisation. You'll be the main escalation point for First Line Support, resolving complex issues and ensuring a secure, reliable IT environment that enables teams to deliver their best work. Key Responsibilities Act as the escalation point for First Line Support Diagnose and resolve hardware, software, and network issues Manage user accounts, permissions, and security settings Support maintenance, upgrades, patching, and monitoring Maintain IT documentation and knowledge-base content Liaise with third-party suppliers as needed Identify recurring issues and recommend long-term fixes What You'll Bring Experience in Second Line Support or a similar role Ideally experience within a professional services environment Strong Microsoft Azure & Microsoft 365 administration skills Familiarity with service desk/ticketing systems Excellent troubleshooting and communication abilities Highly organised, proactive, and comfortable juggling multiple priorities Excellent opportunity to work in a technical and highly professional It Support candidate looking to build their career. You MUST be based in a commutable distance from Eastleigh, possess excellent communication skills and be presentable to peers and stakeholders. This is onsite

Our client, operating within the retail sector, is seeking a Helpdesk Analyst to join their IT support team on a contract basis. This role is integral to ensuring seamless IT operations and maintaining high standards of customer service within the retail sector. Key Responsibilities: You will be joining the IT support team where you'll provide expert assistance in resolving technical issues. Your role will involve troubleshooting both hardware and software problems, managing and maintaining support tickets, and ensuring timely and efficient resolution of support requests. You will collaborate closely with internal teams to ensure seamless IT operations, while meticulously documenting and logging support activities and resolutions. With a strong emphasis on delivering high-quality customer service and support, you will be pivotal in maintaining our reputation for excellence. Job Requirements: Strong troubleshooting and problem-solving skills Excellent communication abilities Ability to manage and prioritise multiple tasks Capability to work on a rotating shift schedule, including weekends If you are a dedicated IT Service Desk professional with a passion for technology and delivering exceptional support, we invite you to apply now.

Senior Service Desk Analyst (DV Security Clearance) Position Description At CGI, we deliver secure, mission-critical services that strengthen the UK's Defence capability and drive measurable operational resilience. As a Senior Service Desk Analyst, you will play a pivotal role in ensuring the stability, performance and continual improvement of end-user technology services on a high-profile defence programme. We empower our teams to take ownership of service excellence, shape smarter support processes and contribute ideas that enhance user experience and operational outcomes. Working in a collaborative, high-trust environment, you will help us maintain reliable, secure services that enable our client to focus on what matters most - protecting national interests and delivering critical outcomes. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, this role is based full time on client site near Chippenham and requires an existing HLC/DV clearance. Your future duties and responsibilities In this role, you will act as a senior escalation point within the Service Desk, ensuring high-quality resolution of complex incidents while maintaining excellent customer service standards. You will take ownership of service performance, mentor junior analysts and driving continual improvement across ITIL-based processes to enhance stability and user satisfaction. Working closely with technical teams and stakeholders, you will contribute to service optimisation initiatives that strengthen operational effectiveness within a secure defence environment. You will also support the configuration and evolution of ITSM tooling, improve reporting accuracy, and ensure clear, proactive communication with customers and internal stakeholders. Your insight and initiative will help shape more efficient processes, enabling the wider team to deliver consistent, reliable outcomes. Key responsibilities: • Lead & Resolve complex incidents as a senior escalation point • Support & Mentor junior Service Desk team members • Improve & Optimise ITIL processes (Incident, Problem, Change, Configuration) • Configure & Enhance ITSM tools such as Jira Service Management and Remedy • Analyse & Report on service metrics to drive data-led improvements • Communicate & Collaborate with customers and internal stakeholders • Investigate & Recommend process enhancements Required qualifications to be successful in this role To succeed, you will bring strong technical troubleshooting expertise, proven Service Desk experience, and a solid understanding of ITIL-based service management practices. You will be confident supporting secure environments, communicating effectively with stakeholders, and contributing to process improvement initiatives. Experience within Defence environments and cloud-based platforms will be advantageous. Essential qualifications and experience: • You must hold existing HLC/DV clearance • You should have 5+ years' experience in an IT Service Desk or End User Support role • Strong proficiency in ITSM tools such as Jira Service Management or Remedy • Solid understanding of ITIL practices (Incident, Request, Problem, Change) • ITIL v4 qualification or demonstrable equivalent experience • Experience supporting Active Directory and cloud-based environments • Proven ability to communicate clearly with technical and non-technical stakeholders Desirable: • Experience working in Defence environments • Exposure to Agile or DevOps ways of working • Experience with cloud platforms • Exposure to automation or scripting Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

We are seeking an Application Support Analyst to join our busy and expanding MIS team, to assist with the implementation, configuration and support of new and existing Management Information Systems. Responsibilities of the role will include: Providing 1 st and 2 nd line helpdesk support Supporting user onboarding and access management Using SQL to support system operations, including troubleshooting data issues, validating datasets, and resolving user-reported problems Developing and maintaining SQL queries, views, stored procedures, and scripts to enhance MIS functionality and support ongoing system development Applying SQL in system integrations, and using scripting technologies such as Python and PowerShell to automate data flows Designing, testing and implementing API-based integrations We are looking for a flexible, pro-active individual who can demonstrate: Minimum of 3 years' experience of working with and supporting application systems Good working knowledge and experience of Microsoft SQL Server Good analytical skills Experience of 1 st & 2 nd line helpdesk support Python & PowerShell development skills (desirable) This role is based at Uxbridge Campus, with travel to other college sites (Harrow & Richmond) when required. It is anticipated that the postholder will be able to work from home for 1 day per week, subject to business need, after settling into the role. Please note, we are unable to offer sponsorship for this role. Notice for Recruitment Agencies: HRUC operates with a managed service provider (MSP) for recruitment services. We do not accept unsolicited emails, CVs, or contact from recruitment agencies. Any CVs or information sent to HRUC outside of this process will not be considered or acted upon, regardless of the terms and conditions stated by the agency.

Desktop Support Analyst Liverpool £27,962 - £30,680 (Plus £2,000 Market Forces Premium) The Royal College of Physicians (RCP) is recruiting a desktop support analyst. As part of the IT services team, the desktop support analyst provides support for all RCP IT services to all RCP IT service users. Responsibilities include; handling incidents or service requests using the incident reporting and request fulfilment processes. Key Responsibilities Deliver departmental objectives and support the wider IT strategy. Provide comprehensive desktop support to users, including hardware troubleshooting and application patch management. Deliver end-to-end IT service management support across the organisation. Support advanced configuration, system setup and IT asset management processes. Ensure adherence to IT policies, standards and guidelines. Identify opportunities for improvement and actively introduce and encourage innovation. About you As a RCP desktop support analyst you should have a can-do, optimistic attitude and have a strong working knowledge of IT service operation, transition and continual service improvement. You will have a strong commitment to developing your IT knowledge and skills and a commitment to strive for service excellence. You should have significant experience in a similar role, be educated to A level or professional standard (e.g. ITIL Foundation, CompTIA A+, Microsoft Certified Professional) and have excellent spoken and written English. Benefits include: Working at the RCP comes with lots of benefits designed to ensure that you feel valued and supported in your role. The benefits we offer include: 29 days annual leave plus bank holidays group personal pension plan with 7% employer contribution interest-free season ticket loan life assurance annual pay award flexible working hours employee assistance programme - 24/7 advice and support for any work-related issues as well as any problems affecting your home life occupational health team - includes employment and work-related health assessments, health checks and work station assessments cycle to work scheme professional training and development opportunities enhanced maternity and paternity pay staff discounts platform - including discounts on cinema tickets and a range of high street brands About the RCP The Royal College of Physicians (RCP) is a rewarding and friendly place to work with an incredible history, dating back to our foundation in 1518 by King Henry VIII. We are a professional membership body for physicians - doctors who work in hospitals - with over 40,000 members in the UK and around the world working to improve patient care and reduce illness. Our activities focus on educating, improving and influencing for better health and care. We work from two main sites - The Spine, a new state-of-the-art building at the heart of the Knowledge Centre in Liverpool, and an iconic Grade I-listed building overlooking beautiful Regent's Park in central London. We champion an inclusive culture and welcome applications from all sections of society. We value taking care, learning and being collaborative. These values underpin everything we do. Join us to help achieve our vision of a world in which everyone has the best possible health and healthcare. The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. RCP is all about our people - our members, our staff, our volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. That's why welcoming and having people who represent the 21st-century medical workforce and the diverse population of patients we serve is so important to us.

Job Title: IT Service Desk Analyst Location: Barrow-in-Furness (5 days a week on site) Salary: £30,000 to £35,000 Benefits: Generous Pension, Great Annual Leave, Life Cover This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead mentoring one member of the team. Management or team lead experience is not required as they are happy to train you up in this, but you will need to have the desire and aptitude to do it. The role is site based so you will need to be able to drive and be commutable to Barrow-in-Furness. What is on offer? 27 days annual leave + Bank Holidays 10% pension Excellent training and career development opportunities What are we looking for? Two years plus of working in an IT service desk environment with good technical skills in: Win 11 M365 Hardware - desktop, laptop, printers Anti-virus/firewalls, patching Full driving license On top of this you will want to develop your career into leadership and team management. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Application Support Analyst Northwest London 100% office-based My client is a world leader in MedTech and is currently hiring multiple Application Support Analysts to join their team in Northwest London. They develop and support innovative solutions that help the NHS make data-driven decisions, enable frontline healthcare professionals to make safer, more informed choices, and empower patients to engage more effectively with their own care. The role You will work directly with customers to support the implementation and ongoing use of the company's applications. This is a hands-on, customer-facing support role requiring strong technical troubleshooting skills and a proactive mindset. Key responsibilities Take incoming support calls from customers and provide technical assistance Monitor and respond to support tickets within agreed SLAs Analyse, diagnose and resolve customer issues where possible Maintain, track and close support tickets using Jira Install and customise applications for new customers Work closely with clients to identify activities required for implementation and ensure delivery in a timely and high-quality manner Required experience Minimum two years' experience in an application support or service desk environment Experience using service desk ticketing tools (Jira preferred) Strong knowledge of SQL Experience supporting Windows environments Understanding of databases Experience with remote access tools Second-line support experience desirable This is an excellent opportunity to join a market-leading healthcare technology business making a genuine impact within the NHS.

Role: IT Analyst - Manchester (Office-Based) - £27,000-£30,000 Full time office-based role in North Manchester, with occasional travel Salary: £27,000 - £30,000 per annum ? Reporting to: Senior IT Analyst About the Company We are a leading organisation specialising in secure and sustainable end-of-life IT asset management. We work to the highest data security standards while focusing on reuse, sustainability, and value recovery. Our services support everything from large-scale device refresh projects to cloud migration and secure disposal services. Our Mission We are passionate about delivering social value through technology - giving second life to IT equipment and creating opportunities for people across our communities. The Team You'll join a small, friendly IT team supporting two UK sites. You'll work closely with senior technical leadership while having the space and support to develop your skills. The business is currently undergoing a major system transformation, offering exposure to new platforms, cloud technologies, and modern tooling.We actively support professional development, including funded learning pathways and apprenticeships. Role Overview You will act as the first point of contact for internal IT support, ensuring employees receive timely and effective technical assistance. Key Responsibilities Provide technical support via phone, email, and in person Log and manage incidents through the IT service management system Monitor and maintain business systems, networks, and applications Support IT compliance standards (ISO27001 and Cyber Essentials) Identify recurring issues and help develop proactive solutions What We're Looking For Solid understanding of IT support environments including helpdesk ticketing, networking, Windows 11, Microsoft 365, Meraki, access control systems, asset management tools, Azure, and Windows Server Strong problem-solving skills with ownership of issues end-to-end Customer-focused approach with excellent communication skills Team player with strong organisational skills Eagerness to learn and develop within IT

Join a fully remote UK based business committed to growth, integrity, and collaboration. Highly supportive working environment with a focus on improving and learning new skills. Website, CMS Support, Testing, Client support. We're delighted to be supporting a very well-established eCommerce and technology services business within the music and entertainment sectors. They have a formidable, international client base and a values-driven and supportive company culture that is second to none. Due to exciting company growth, they are looking for a talented Website Support Analyst to join the team. What skills you'll be needing 1-2 years of providing technical support for websites and applications. Experience using ticketing systems (e.g. Zendesk, Jira or similar). Experience working with Shopify, WordPress, or other CMS platforms. Basic understanding of website structure (pages, navigation, content management). Familiarity with common web terminology (DNS, hosting, domains, SSL). Experience supporting clients in a service-based environment. Strong organisational and administrative skills. Excellent written and verbal communication skills. Ability to prioritise and manage multiple tasks simultaneously. Confident using online systems, dashboards, and web-based tools. What you'll be doing The Website Support Analyst role is primarily to ensure the smooth day-to-day running of client support operations and assist with routine platform maintenance tasks. You will be the first point of contact for client web support queries, focusing on ticket triage, basic troubleshooting, coordination of technical escalations, and administrative assistance for the wider support and development teams. You'll help maintain platforms through routine checks, updates, documentation, and coordination of fixes. Other duties will include (following training) co-ordinating plugin and theme updates, supporting SSL, DNS and hosting related requests and performing routine website checks and health monitoring tasks. There will be opportunities to assist with quality assurance and testing activities, testing bug fixes, new features etc and maintaining accurate records, ticket queues and reporting. What you'll get in return for your talents There's a competitive salary (up to £30K) plus private healthcare, 25 days holiday plus bank holidays, opportunity to work abroad 4 weeks per year, employee assistance program, budget for training courses, life insurance, enhanced maternity leave and more. You will be working with a progressive tech stack and team on exciting challenges in a collaborative, supportive and ambitious team environment. What's next If this role sounds like it could be your next career move, please send in your CV ASAP.

Ready to move past "have you tried turning it off and on again?"If you've done a solid year (or more) on an IT helpdesk and you're starting to feel boxed in - rushed calls, endless handovers, no time to actually fix things this might be the step up you've been waiting for.This is a 1st Line Support role inside a large, well-established enterprise where you're trusted to own incidents, not just log them, and also you get time to think, troubleshoot, and learn.You'll be part of a friendly, collaborative IT team based onsite in Hinckley, supporting users across the UK. The environment is busy but supportive, and you'll be exposed to real systems, real projects, and real responsibility.You'll be the first point of contact for internal users. You'll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You'll also get exposure to group wide IT projects and access to multiple training courses to keep developing. What you'll need: You don't need to know everything - but you do need the basics nailed: 12+ months' experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness The setup: It's an onsite role at the Hinckley Leicestershire offices, and operates on a shift basis with some weekend work (One weekend in six, worked remotely, plus two days off in the week). Why join? This is a role for someone who wants to grow, not stagnate.You'll be joining an organisation that invests heavily in training, promotes from within when there's an opportunity and gives junior support staff the space to develop into real technologistsBig Red Recruitment are working on the role exclusively and If you feel like this, is you then apply ASAP as we have interview slots available!

IT Service Centre Analyst - £30,000 - Sheffield (4 Days Onsite) We're recruiting for an IT Service Centre Analyst to join a well-established internal IT team, delivering high-quality 1st line technical support across a nationwide business. This is a permanent role based in Doncaster , with an expectation of being onsite 4 days per week . The Role Provide 1st line support across incidents and service requests Log, manage, and resolve tickets within SLA/OLA targets Priorities and escalate issues where required Manage user administration (accounts, access, permissions) Support Windows 10, Office 365, Exchange, and mobile devices Work with internal teams and suppliers to ensure timely resolution Deliver excellent customer service with strong communication skills What You'll Bring Experience in a Service Desk or IT support environment Knowledge of Windows 10 and Office 365 Strong troubleshooting and problem-solving ability Experience working to SLAs Full UK driving license Package £30,000 salary Doncaster location (4 days onsite) Permanent position

IT Service Desk Analyst - 1st / 2nd line - Nottingham - Hybrid Working IT Service Desk Analyst with strong experience in an IT helpdesk or service desk support role is required by a leading company in Nottingham. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and to contribute to the team by providing excellent IT support. Experience required: Minimum 6+ months experience in a similar 1st/2nd line IT support role. Working with helpdesk software, MS Office 365 & Windows 11 Excellent understanding of various systems and a passion for learning about new and upcoming technology and software Ability to find solutions and assist staff at all levels Excellent communication skills Ability to prioritise tasks and deliver on deadlines Enthusiastic, hardworking and a team player Job Role Responsibilities: Provide 1st / 2nd Line IT Support via phone / email / service management tools Building and configuring desktops Provide Microsoft Office 365 support Carry out Active Directory tasks Able to support users remotely and on-premises Roll out software centrally and manually Offer user laptop health checks Adhere to firm wide security standards Managing all tasks via the helpdesk system Review ticket trends with the line manager and identify recurring issues Support team and firm with ad-hoc and project IT tasks My client is a leading professional services company and is currently undergoing expansion. They are looking for the right candidate to grow into this role and progress. They are looking to pay a starting salary of £27,000 - £32,000 + benefits. The role also offers Hybrid working, so 2/3 days in the office, the rest working from home. To apply press apply now or send your CV to . com Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

2nd Line Technical Support Engineer / IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and project work across diverse client environments. If you've also worked in the following roles, we'd also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer PLEASE NOTE: This role will combine remote and onsite support and project work. Successful candidates must have a Full Driving Licence and Access to their own Vehicle SALARY: £32,000 to £35,000 per annum LOCATION: Hybrid Working 2 Days at Home, 3 Days from the Office in Taunton, Somerset JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week. Two Shifts: 8:30am - 5:00pm / 10:00am - 6:30pm JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT Service Desk Analyst to join a busy IT Help Desk supporting managed services clients across the UK. As a 2nd Line Technical Support Engineer / IT Service Desk Analyst you will provide remote support, on-site technical support and project delivery across Microsoft 365, Windows Server and network infrastructure environments. This is a varied role combining troubleshooting, systems support and customer service. The 2nd Line Technical Support Engineer / IT Service Desk Analyst will act as an escalation point, manage service desk tickets to SLA, contribute to ITIL processes and support digital transformation initiatives while building strong client relationships. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the 2nd Line Technical Support Engineer / IT Service Desk Analyst include: Service Desk Support: Act as a point of contact for end users via phone, email and chat, delivering remote and telephone IT support Ticket Management: Qualify, assign and document incidents and service requests within the ticketing system, ensuring accurate updates and SLA compliance Technical Troubleshooting: Resolve 20+ tickets per day across Microsoft 365, Windows, servers, networks and end-user devices, escalating where required On-Site Support: Travel to client sites across the UK to deliver hands-on technical support and project implementation Systems Administration: Support Azure Active Directory, Exchange Online, SharePoint Online and Endpoint Manager environments Security Checks: Perform daily security monitoring and best practice checks across client systems Network Support: Assist with router, firewall and managed switch configurations, including TCP/IP subnetting and routing Documentation & Knowledge Sharing: Create and maintain technical documentation and knowledgebase articles Vendor Liaison: Work with third-party suppliers to resolve application and infrastructure issues Project Delivery: Support IT projects, upgrades and change implementations, coordinating with internal teams CANDIDATE REQUIREMENTS ESSENTIAL Educated to GCSE level (including Maths and English) (or equivalent) Proof of right to work in the UK A valid UK driving licence and access to a vehicle Previous experience in a customer service focused IT support or service desk role Experience with ticketing systems, SLAs and ITIL-based processes Proven experience supporting Microsoft 365 including Azure Active Directory, Exchange Online and SharePoint Online Experience administering Windows environments and end-user devices Strong troubleshooting skills across hardware, software and network support Excellent written and verbal communication skills with a professional phone manner Ability to work independently and as part of a team, remaining calm under pressure DESIRABLE Microsoft certifications or advanced Microsoft 365 administration training A background in a managed service provider (MSP) environment Experience supporting Windows Server environments Knowledge of Microsoft Intune configuration and PowerShell scripting Understanding of router, firewall and switch configuration, plus DKIM, DMARC and SPF Experience delivering IT projects and acting as an escalation point HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14477 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Taunton, Somerset, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

IT Applications Support Analyst Circa £35k per annum Southampton (Hybrid) Permanent ? Your New Role Our client is a highly respected law firm operating within the professional services sector, seeking an experienced IT Applications Support Engineer to join their established Information Technology team. This role plays a critical part in supporting and optimising the firm's core legal technology platforms, ensuring stability, performance, and continuous improvement across practice, case, and document management systems. You will provide second and third line support across business-critical legal applications, acting as a subject matter expert for platforms such as iManage, SharePoint, Peppermint (or equivalent PMS/CMS systems), and their integrations with Microsoft 365. The role offers a balanced mix of BAU support and project-based work, including system upgrades, configuration changes, UAT cycles, and platform enhancements. Working closely with Service Desk, Infrastructure teams, third-party vendors, and senior legal stakeholders, you will investigate and resolve complex incidents, analyse system performance and database behavior, and proactively identify opportunities for improvement. You will play a key role in ensuring systems operate securely, efficiently, and in compliance with regulatory standards within a highly regulated legal environment. Ensuring Your Success To succeed in this role, you will have proven experience supporting enterprise applications within a legal or professional services environment. A strong understanding of Document Management Systems (such as iManage or SharePoint), Practice/Case Management Systems (such as Peppermint, Elite, Aderant or similar), and matter-centric legal workflows is essential. Experience supporting integrations with Microsoft 365 is required, alongside strong analytical and problem-solving skills. You will have hands-on experience writing and troubleshooting MS SQL Server queries, with a solid understanding of relational databases. Knowledge of ITIL-based incident, problem, and change management processes is advantageous. Strong communication skills are essential, with the ability to translate technical issues into clear, business-friendly language for fee earners and senior stakeholders. A proactive mindset, strong attention to detail, and the ability to manage multiple priorities independently are key to thriving in this role. In Return In return, you will join a forward-thinking and collaborative IT team within a respected legal organisation, where technology plays a central role in driving operational excellence. Alongside a competitive salary and comprehensive benefits package, you will have the opportunity to contribute to meaningful system improvements, influence platform strategy, and support a high-performing professional services environment.

IT Support Analyst - 1st / 2nd line - Spalding £27-32k DOE IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company with several offices across the East Midlands. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service. Experience required: Minimum 6+ months experience in a similar 1st/2nd line IT support role. Working with helpdesk software, MS Office 365 & Windows 11 Excellent understanding of various systems and a passion for learning about new and upcoming technology and software Ability to find solutions and assist staff at all levels Excellent communication skills Ability to prioritise tasks and deliver on deadlines Enthusiastic, hardworking and a team player Job Role Responsibilities: Provide 1st / 2nd Line IT Support via phone / email / service management tools Building and configuring desktops Provide Microsoft Office 365 support Carry out Active Directory tasks Able to support users remotely and on-premises Roll out software centrally and manually Offer user laptop health checks Adhere to firm wide security standards Managing all tasks via the helpdesk system Review ticket trends with the line manager and identify recurring issues Support team and firm with ad-hoc and project IT tasks My client is a leading professional services company, currently undergoing expansion. They are looking for the right candidate to grow into this role and progress. They are looking to pay a starting salary of £27,000 - £32,000 + benefits. To apply press apply now or send your CV to faye com Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

Service Desk Technical Operator (Telecoms / Digital Systems) Location: New Milton Contract: 3-6 months IR35 Status: Inside IR35 Overview We are currently recruiting for a Service Desk Technical Operator to support the launch of a new digital and telecoms-enabled system . This is a hands-on, technical role combining service desk support with device programming and build activities , ideal for graduates or junior technicians with a foundation in IT or telecoms. You will work closely with first-line technicians and technical operations teams , supporting programme setup, device configuration, and day-to-day service desk activities. Key Responsibilities Supporting the setup and delivery of a new digital/telecoms programme Programming, configuring, and building new devices and equipment Setting up hardware such as routers, switches, tablets, and connected devices Working alongside first-line service desk technicians to: Log, update, and manage support tickets Carry out initial technical triage and troubleshooting Escalate issues to 2nd/3rd line support where required Supporting telecoms and digital systems during a new system launch Following technical specifications, processes, and documentation accurately Completing production paperwork, system records, and build logs Carrying out basic testing and quality checks on configured equipment Skills & Experience Required Basic understanding of telecoms, networking, or IT systems Comfortable working with hardware and software configuration Strong IT literacy (Windows, MS Office, ticketing systems) Good communication skills and a professional approach to user support Ability to follow detailed technical instructions with strong attention to detail A proactive attitude and willingness to learn Desirable (but not essential): Previous service desk or technical support experience Exposure to telecoms environments or digital systems Graduate-level education in IT, Computer Science, Engineering, or similar What's on Offer 3-6 month contract inside IR35 Opportunity to work on a new system launch Hands-on technical experience in a live operational environment Great exposure for graduates or junior technicians looking to build real-world experience If you want, I can also: Shorten this for a Reed "summary" section Rewrite it to sound more graduate-focused or more technical Create a screening script for candidate calls Help you position the IR35 conversation cleanly

Client Management Specialist Location: Newport, Wales / Stevenage / Portsmouth, UK Salary: Competitive salary and package dependent on experience? Career Level: We are hiring at levels - Senior Analyst or Specialist Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of being a British passport holder with no dual nationalism at the point of application.Note: The above information relates to a specific client requirement As a Client Management Specialist, you will join the IT team supporting the Digital Workplace. In this role, you will be responsible for maintaining, configuring, and supporting desktop technologies across a distributed environment. You will lead software distribution and patch management activities, including building and deploying software packages to workstations. The role also includes administration of software packaging, configuration management processes, and maintaining the client management infrastructure. You will additionally operate in a third-line support capacity, assisting with the resolution of complex issues, problems, and major incidents. Primary Responsibilities Provide expert administration of Microsoft SCCM/MECM. Manage and configure Active Directory and Group Policy Objects (GPO). Oversee patching and software lifecycle management for Windows operating systems, including Windows 11. Apply advanced knowledge of the Windows registry, file system permissions, drivers, and related components. Work on assigned tasks and incidents as part of a managed service environment. Apply ITIL best practices in day-to-day operations and processes. Desirable Skills & Experience Experience with Nexthink or similar End User Experience analytics tools. Strong experience with PowerShell scripting. Working knowledge of networking concepts to support advanced troubleshooting. Basic understanding of Linux operating systems.

IT Support Analyst Location: Farnborough Salary: £30,000-£35,000 + Benefits My client is currently recruiting for a proactive and customer-focused IT Support Analyst to join their IT Team. This role is ideal for candidates with experience working within an IT department and a strong background in IT support or helpdesk environments. You will be responsible for supporting internal employees on a daily basis and assisting with the maintenance, development and implementation of hardware and software across the business. The Support Team provides day-to-day management and issue resolution for all systems, including applications, desktop hardware, desktop operations and telecoms. Key Responsibilities Management of all faults, development requests and common business issues Project management of testing, purchasing and implementation of hardware and software Working as part of the Support Team within the Infrastructure Services function Resolving tasks, incidents and user operating issues through direct resolution Assisting in the development, implementation and delivery of systems and services in line with company requirements Ensuring all procedures relating to Support Centre service delivery are documented, maintained and monitored Undertaking heavy lifting of equipment on an ad-hoc basis (e.g. during office relocations) Transporting equipment between offices (full valid driving licence required) Benefits Package Private Medical Insurance (self-cover) Income Protection (75% of salary for up to 3 years) Life Assurance (4x annual salary) Critical Illness Cover (£50,000 lump sum) Pension Scheme (6% employer contribution / 3% employee contribution)