171 jobs found

Network Engineering Manager - In this position you will work alongside the Project Management and Engineering teams. There will be opportunities to work with the latest technologies, influence design and deliver systems to the highest quality. You will be responsible for consulting on design, configuring network hardware, commissioning, and delivery of a project's network and telecommunications systems as a department lead. It is essential that you are an excellent communicator with good Client facing skills and have strong network engineering experience and excellent knowledge of wireless networks, fibre optics and telecoms systems. This is a field-based role that also requires international travel. The position will see you working on systems that are deployed in the high end residential market and within the integration of bullet proof systems in the world of high end superyachts. Consult on network design and architecture for yacht and residential projects. Configure, deploy and commission network infrastructure (routing/switching, Wi-Fi, firewalls, WAN). Own technical quality: testing, fault-finding, and final sign-off readiness. Produce and maintain accurate documentation (as-built, configs, IP plans, test results). Provide practical escalation support during build and commissioning. Lead and support a team of engineers on live projects (allocation, guidance, standards, coaching). Manage interfaces with shipyards, builders, owners' reps, and third-party contractors. Report progress, risks, and blockers clearly to the Project Manager. Train and upskill engineers-raise consistency across the department. CCNA - essential CCNP - desirable (or equivalent experience) Strong experience designing and delivering networks end-to-end. VLANs, trunking, STP fundamentals, DHCP/DNS, routing basics (OSPF preferred; BGP a plus). QoS and traffic shaping principles (especially important for voice/video). Multicast/IGMP basics (helpful in AV-over-IP environments). PoE design awareness (budgets, switch selection, edge device demands). Enterprise Wi-Fi deployment and management (controller-based or equivalent). Wi-Fi surveys, coverage analysis and heatmaps (Ekahau or equivalent). Commissioning approach that proves performance, not just "looks connected". Firewall configuration and deployment (Cisco, Fortinet, Check Point, Sophos, WatchGuard, Palo Alto). Solid fundamentals: segmentation (owner/guest/crew/IoT), secure remote access/VPN, ACL deployment. Multi-WAN / SD-WAN style solutions and path selection (Peplink, Celerway, Kerio, Sophos, Cisco, Kognitive networks, etc.). 3G/4G/5G routers/modems, ISP management, VSAT connectivity constraints. SIP/VoIP fundamentals (Session Initiation Protocol) and IP telephony systems. Fault-finding and commissioning are compulsory. Comfortable using hand tools and network/telecom test equipment. Fibre experience: handling and testing basics (power levels/links) - OTDR knowledge a plus. General Strong English (written and spoken) and confident client-facing communication. Competent with Microsoft 365 (Word, Excel, Teams, SharePoint, OneNote, PowerPoint). If you have the desire / ability to travel and now seek a new fun and truly bespoke position then please send me your full technical CV that covers ideally all of the above. YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV HERTS HERTFORDSHIRE BEDS BEDFORDSHIRE BUCKS BUCKINGHAMSHIRE LONDON IT IOT NETWORK CISCO FIREWALL WIFI WI-FI CCNA CCNP WIRELESS VPN WAN VSAT ROUTERS

Ready to move past "have you tried turning it off and on again?"If you've done a solid year (or more) on an IT helpdesk and you're starting to feel boxed in - rushed calls, endless handovers, no time to actually fix things this might be the step up you've been waiting for.This is a 1st Line Support role inside a large, well-established enterprise where you're trusted to own incidents, not just log them, and also you get time to think, troubleshoot, and learn.You'll be part of a friendly, collaborative IT team based onsite in Hinckley, supporting users across the UK. The environment is busy but supportive, and you'll be exposed to real systems, real projects, and real responsibility.You'll be the first point of contact for internal users. You'll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You'll also get exposure to group wide IT projects and access to multiple training courses to keep developing. What you'll need: You don't need to know everything - but you do need the basics nailed: 12+ months' experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness The setup: It's an onsite role at the Hinckley Leicestershire offices, and operates on a shift basis with some weekend work (One weekend in six, worked remotely, plus two days off in the week). Why join? This is a role for someone who wants to grow, not stagnate.You'll be joining an organisation that invests heavily in training, promotes from within when there's an opportunity and gives junior support staff the space to develop into real technologistsBig Red Recruitment are working on the role exclusively and If you feel like this, is you then apply ASAP as we have interview slots available!

IT Support Engineer Milton Keynes Up to £32,000 I am recruiting for an IT Support Engineer on behalf of my client based in Milton Keynes. This is an excellent opportunity for a technically capable and customer-driven support professional who enjoys solving problems and working across a varied client base. The position is primarily service desk focused (around 80%), delivering remote and telephone-based support, with approximately 20% of your time spent visiting client sites when hands-on assistance is required. The Opportunity You will play an important role within the support function, acting as a key contact for technical queries and incidents. The role covers a broad range of technologies including Microsoft 365, Windows environments, networking infrastructure, and hosted telephony platforms. This position would suit someone with previous 1st and 2nd line experience who is confident working independently, managing their own ticket queue, and delivering excellent customer service. Key Responsibilities Remote & Service Desk Support Provide responsive technical assistance via phone and remote access tools Take ownership of support tickets from initial logging through to resolution Troubleshoot and resolve issues across desktop, cloud, and collaboration platforms Support users with Microsoft 365 applications, email configuration, user accounts, and permissions Assist with device builds, system configuration, and general IT troubleshooting Escalate more complex issues appropriately while maintaining communication with the customer Ensure tickets are updated clearly and meet agreed service levels Client Site Visits Attend customer premises when physical intervention is required Install and configure new hardware including PCs, laptops, and peripherals Carry out equipment replacements and troubleshooting Support workstation rollouts, onboarding of new users, and technology refresh projects Provide basic on-site network troubleshooting when necessary Infrastructure & Telephony Support Assist with support of networking equipment including wired and wireless environments Troubleshoot connectivity and Wi-Fi related issues Provide user-level support for hosted VoIP systems, including handset setup and configuration Documentation & Continuous Improvement Maintain accurate and thorough ticket notes Follow established operational procedures Contribute to improving internal documentation and knowledge sharing What We're Looking For Essential Experience Experience in a 1st or 2nd Line IT Support role Strong knowledge of Microsoft 365 and Windows 11 environments Confident supporting users remotely and over the phone Understanding of networking basics such as LAN, WAN, and wireless connectivity Excellent communication skills and a professional approach to customer service Ability to prioritise and manage multiple tasks effectively Desirable Experience Previous experience within an MSP environment Exposure to cloud-managed networking solutions Experience supporting VoIP platforms Relevant technical certifications or a willingness to work towards them What's on Offer Salary up to £32,000 Varied and hands-on role across multiple technologies Opportunities for professional development and progression Supportive working environment

Our client, a growing, technically driven MSP that's investing heavily in automation and next generation technology require a 2 nd Line Engineer to join their expanding team. This is an exciting opportunity to join an MSP with ambitious plans and a pro-active solution driven approach.The role is offered with a hybrid working pattern and is based at the company's offices which are easily accessible for the Barnet/Watford areas. The 2nd Line engineer will work as part of a team to support a diverse range of clients, collaborating closely with the 1st line support team to resolve incidents quickly and escalate to the 3rd line engineering team when required. You will carry out preventive and investigative tasks aimed at improving system performance and preventing recurring issues, including root-cause analysis and uptime optimization. The role also involves handling advanced monitoring alerts, deploying security updates, conducting routine system maintenance, and performing system upgrades in line with customer requirements. Role requirements: Previous 2nd line support experience - preferably within an MSP. Strong proficiency in Windows operating systems (Windows 7, 8, and 10 Knowledge of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN networking principles. Experience with Windows Server administration, including GPO, Active Directory, File Servers, and other server roles. Proficiency in Microsoft Office 365 and email services including Exchange, Exchange Online, Mimecast, and Gmail. Familiarity with Microsoft Azure administration, SharePoint Online, Teams configuration, and Jamf. Experience with Intune, including Device Management, Conditional Access Policies, and Autopilot. Security practices, including firewalls and Windows security for servers and workstations. Experience working with hosted telephony systems. The role is offered with a salary of between £35,000 to £38,000 plus competitive benefits.

Are you a school ICT Technician or IT Support Technician looking for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. You'll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software - all while delivering excellent customer service that schools can rely on. You'll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, IT Technician, Field IT Support Engineer, School IT Support, IT Field Technician, Network Manager Location: West Ham, East London Salary: £26k- £31k base salary + Zones 1-6 travelcard worth circa £3k (FREE TRAVEL in and out of work all year round) What you will bring to the role: Previous experience in an IT Support capacity up to 2nd line would be great, but not essential. Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment e.g. Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!

Microsoft 365 Engineer Rate - £350 (A day) Location - Manchester (Hybrid) Duration - 6 Months (Initially) Ir35 - Inside (Must use an umbrella company) This role sits within IT Services and will provide business-as-usual 2nd and 3rd line support across core Microsoft 365 services, while also contributing to key strategic initiatives including the rollout of Microsoft 365 Copilot, the transition from Zoom to Microsoft Teams, and ongoing governance and support of the Power Platform. The contractor will play a critical role in maintaining platform stability, supporting users and internal teams, and ensuring successful delivery of platform changes and improvements. The role will work closely with the Digital Workplace team, Service Desk, infrastructure teams, and project stakeholders to ensure continuity of service and successful delivery of roadmap initiatives. This is a hands-on operational and engineering role within a large, complex Microsoft 365 environment. What are you looking for in terms of previous experience / skills We are looking for a contractor with strong hands-on Microsoft 365 engineering and operational support experience in enterprise-scale environments. Essential: Proven experience working as a Microsoft 365 Engineer in a large or complex organisation Strong hands-on experience supporting and administering core Microsoft 365 services, including: Microsoft Teams SharePoint Online OneDrive for Business Exchange Online Strong troubleshooting and 2nd/3rd line support experience across Microsoft 365 services Experience supporting collaboration platform migrations (e.g., Zoom to Teams, tenant migrations, or similar) Experience administering and supporting Power Platform (Power Apps, Power Automate), including governance and environment management Experience configuring and maintaining Microsoft 365 tenant settings Experience working in operational support roles alongside project delivery Strong documentation and knowledge transfer capabilities Highly desirable: Experience supporting or enabling Microsoft 365 Copilot Experience working in Higher Education, Public Sector, or similarly complex organisations Experience with Entra ID (Azure AD), identity and access management, and integration with Microsoft 365 Understanding of Microsoft 365 security and compliance capabilities Experience supporting Teams telephony, meetings, and collaboration optimisation Relevant Microsoft certifications (e.g., MS-700, MS-100/101, or equivalent) Other requirements: Ability to work in a hybrid model (Manchester-based with remote flexibility) Strong communication skills and ability to work effectively within multidisciplinary teams

Service Desk Engineer - Crewe £40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer (2nd Line) to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively

Your new company An excellent opportunity has arisen for an experienced 2nd Line Engineer ideally with experience at a supervisory/ team lead level, to join our customer, based in Salisbury. The IT function is central to enabling colleagues across the organisation to deliver critical services. This is a permanent position offering hybrid working (2-3 days a week).Your new roleAs 2nd Line Support (Team Lead), you will oversee a team of 1st Line Support Analysts, ensuring the effective delivery of IT support services across the business. You will be responsible for the day-to-day operation of the IT service desk, acting as a technical escalation point for complex and high-priority incidents and ensuring consistently high levels of customer satisfaction.You will oversee team performance through regular one-to-ones, performance reviews, and coaching, creating a positive and collaborative team culture. You will monitor service desk KPIs, oversee incident and request management, and ensure service management processes are followed and continually improved. A key aspect of the role will be analysing incident trends, identifying root causes, and implementing preventative measures to improve service resilience.You will act as the primary point of contact for escalated issues and major incidents, coordinating resolution activities and delivering clear, professional communication to the wider business. You will also drive continuous improvement initiatives, maintain accurate documentation and knowledge articles, and ensure the service desk remains aligned with industry best practice.What you'll need to succeedTo be successful in this role, you will have previous experience as a 2nd Line Engineer, ideally in a lead role, or at least with some supervisory experience. You will act as the lead for MDM and be the go-to person for issues relating to InTune.Ideally, you will have an ITIL Foundation, (or at least 1 years demonstrable experience following ITIL processes as this is a key area you will lead the team on), following service management disciplines, processes, and toolsets.You will be confident engaging with a wide range of stakeholders and have a strong customer service mindset. Adaptability is essential as you'll be dealing with users of varying technical ability across the organisation.Technical experience needed: Windows 10, 11, O365, AD, and mobile device management. Confident acting as lead for issues relating to InTune. Knowledge of ITSM tools like ServiceNow or Halo Certifications such as CompTIA A+ and MD-102 or equivalent. Experience of telephony platforms, asset management and major incident management is also essential. Due to the nature of the organisation, you must be eligible to undertake BPSS and SC clearance is essential.What you'll get in returnSalary up to £40,000 depending on experience, hybrid working (after probation), 26 days annual leave plus 8 bank holidays (34 in total) with the ability to purchase up to 10 additional days leave. Life assurance, flexible working policy, pension matched by the company up to 7%, plus other employee benefits.You will join an organisation that places strong emphasis on integrity, collaboration, and customer focus. This is an opportunity to play a key role within a business supporting delivery of critical services across the UK.What you need to do nowIf you're interested in this role and would like to find out more, please apply now or contact Hays for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

2nd Line Support Engineer £25,000 - £32,000 + discretionary bonus, Burgess Hill, Monday to Friday 9am-5:30pm, Permanent, 28 days holiday including bank holidays, Bonus scheme, own transport required The Role A fantastic opportunity for a 2nd Line Support Engineer to join a specialist technology organisation providing advanced support across cloud, security, and on-premise environments. This role sits within a dedicated technical team and reports directly into senior technical management. The successful candidate will handle escalated issues, contribute to compliance processes, and support automation-focused improvements across the business. Resolve escalated technical issues across server, cloud, and network environments Use scripting tools to automate tasks and improve internal workflows Assist in maintaining internal security and compliance frameworks Support the implementation and ongoing management of industry standards Manage and optimise remote monitoring and management tools Troubleshoot and support telephony and connectivity issues Contribute to infrastructure projects and improvements Maintain accurate documentation and audit records Review technical trends and contribute to service improvements Support the wider technical team with complex troubleshooting Requirements The ideal candidate will bring solid 2nd Line experience with exposure to cloud environments, networking, automation, and security practices. Experience with Microsoft cloud tools, networking fundamentals, compliance frameworks, and scripting would be highly desirable. This role could suit someone who has worked as an IT Support Technician, Technical Support Engineer, or Infrastructure Support Analyst. Company Information You will be joining a forward-thinking, security-minded organisation operating within the technology sector. The company places strong emphasis on innovation, compliance, and continuous improvement, offering a supportive environment where technical growth and professional development are encouraged. Package £25,000 - £32,000 Discretionary bonus scheme 28 days holiday including bank holidays Pension scheme Ongoing training and certification support Modern technical environment with focus on automation Permanent contract Own transport required Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme, and we're looking for an IT Support Analyst to join their internal IT team on a fixed term basis . This is an 18 month fixed term contract with hybrid working, based on attending the clients headquarters in Winchester 2-3 days per week. This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you'll gain exposure to new systems, platforms, and ways of working. This is a varied, fast-paced support role where you'll be providing 1st and 2nd line support to users across the organisation, both at head office and remotely. You'll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business. The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer looking to broaden their technical exposure and be involved in projects alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment. Key Skills & Experience: Windows 11 support Office 365 / Microsoft 365 administration Active Directory / Entra access management Microsoft Exchange / email troubleshooting Service Desk / ticketing systems experience Remote support tools Printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification You should have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users. Strong communication skills and a genuine passion for delivering excellent customer service are essential. All applicants must be eligible to work in the UK and able to commute to the Winchester area as required. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Service Desk Engineer - Bicester Up to £37,000 PA plus excellent benefits Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You'll be joining at a particularly exciting time for the business. As an IT Support Analyst you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA's. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points. The role requires a motivated, self-starting individual. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company. Role responsibilities: Provide technical IT support, covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc. Support projects as required Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly Receive and manage calls from internal staff via telephone, email and web portal when required Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary Required skills and experience: Previous experience working in as an IT Support Analyst/Engineer Experience supporting Microsoft Windows Server based Infrastructure Experience with ServiceNow Experience with Windows 10, Office 365 and Active Directory Basic networking knowledge (DHCP, DNS, TCP/IP) Printer management and support Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) Possess a positive can-do attitude and be able to communicate with users of all different technical levels ITIL knowledge. Salary up to £37,000 PA The role offers excellent benefits, including free/heavily discounted public transport travel, 25 days holiday (+bank holidays) and an excellent pension scheme. This role will require occasional travel across the UK. Flexibility to work from home one day per week.

Microsoft 365 Engineer (Migration to Copilot / Teams) £625 a day (Inside IR35) 6 Months Hybrid (1 day onsite) Currently seeking an experienced Microsoft 365 Engineer to support and maintain its enterprise Microsoft 365 platform during a period of significant transformation across the Digital Workplace. This role sits within IT Services and will provide business-as-usual 2nd and 3rd line support across core Microsoft 365 services, while also contributing to key strategic initiatives including the rollout of Microsoft 365 Copilot, the transition from Zoom to Microsoft Teams, and ongoing governance and support of the Power Platform.This is a hands-on operational and engineering role within a large, complex Microsoft 365 environment. We are looking for a contractor with strong hands-on Microsoft 365 engineering and operational support experience in enterprise-scale environments. Essential: Proven experience working as a Microsoft 365 Engineer in a large or complex organisation Strong hands-on experience supporting and administering core Microsoft 365 services, including Teams, SharePoint Online, OneDrive for Business, and Exchange Online Strong troubleshooting and 2nd/3rd line support experience across Microsoft 365 services Experience of working in complex environments Experience supporting collaboration platform migrations (e.g., Zoom to Teams, tenant migrations, or similar) Experience administering and supporting Power Platform (Power Apps, Power Automate), including governance and environment management Experience configuring and maintaining Microsoft 365 tenant settings Experience working in operational support roles alongside project delivery Strong documentation and knowledge transfer capabilities Highly desirable: Experience supporting or enabling Microsoft 365 Copilot Experience working in Higher Education, Public Sector, or similarly complex organisations Experience with Entra ID (Azure AD), identity and access management, and integration with Microsoft 365 Understanding of Microsoft 365 security and compliance capabilities Experience supporting Teams telephony, meetings, and collaboration optimisation Relevant Microsoft certifications (e.g., MS-700, MS-100/101, or equivalent) Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Positive Employment is currently recruiting for a Network Engineer for our client a government organisation in Somerset, England. The successful post holder will be responsible for providing expert guidance and product ownership for a technology capability. Conducting research and analysis, supporting projects, and ensuring the highest standards of quality, security, and compliance within their domain of expertise or technology. This role is a temporary contract initially for 6 months with the possibility to extend. This role is 4 days working at home and 1 day in the office a week. Duties and Responsibilities but not limited to: Acting in a leadership capacity for a small team, backfilling the permanent member of staff while they and aligned resources are involved in the deployment of new network and firewall infrastructure across the core, county hall, site. Provide expert knowledge, product ownership and guidance in the specific domain of technology. Conduct thorough research and analysis to support technological advancements. Lead specialist projects by offering technical expertise and insights. Escalation point for technical support to ensure smooth operation of ICT systems. Develop and implement policies and procedures to enhance ICT operations. Ensure quality assurance by maintaining high standards of technology use. Perform risk assessments and develop mitigation strategies. Evaluate vendors to ensure the best technological solutions are chosen. Maintain comprehensive documentation of all technical processes and decisions. Stay updated with the latest industry trends, technologies, and best practices. Manage tasks of team members across the Digital Services Department using matrix management. Innovation and Transformation - leading initiatives to Optimise deployment and adoption of technology domain across the organisation to drive improved efficiency Be around team management; ad-hoc escalations, daily workload prioritisation and delivery management, supplier and stakeholder engagement and BAU contract renewals across support and maintenance contracts and associated services. Leading the networking, firewall and telephony team day to day, doing prioritisation of BAU workload, line management, ad-hoc escalations etc. Create, monitor, and review frameworks of performance measures and quality standards to be applied in the delivery of services. Function as an ambassador for the organisation promoting, both internally and externally, the organisation's vision, strategic aims, and values. Ensure flexibility in reacting to the needs of the organisation, its' customers and partners supporting a culture of continuous improvement. Support Corporate and Directorate and service specific transformational change programmes with the aim of maximising efficiency, modernising services, and achieving better outcomes and opportunities for service users and customers. Ensure that Digital services place a high value on customer responsiveness by demonstrating a commitment to meeting and involving the broadest range of direct and indirect service users, citizens, customers, communities, and businesses. Ensure compliance with all relevant legislation, the organisation's standards of conduct, organisational policy, and professional codes of conduct to uphold standards of best practise. Personal Requirements: Experience of ICT Transformation and Maintenance projects, as a member of a design authority or as the Technology owner/workstream Lead. Proficiency in developing policies and procedures. Data engineering, data flow and data science awareness. Understanding of Information Governance policy, specialising in data protection & data privacy. Understanding of cyber security principles. Working Hours: 37hrs / Monday - Friday / 1 day Office Pay: £350 per day Please note this role is within the scope of IR35.

About The Role Team - IT Operations Working Pattern - Office based - 5 days per week in the Vitality Stockport Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Technical Depth & Troubleshooting Clear, Confident Communicator Incident & Problem Ownership What this role is all about: Join our VitalityAssist Support team and help keep Vitality's global workforce running smoothly. You'll work across a broad range of technologies, resolve issues through multiple channels, and explain solutions clearly to both technical and non-technical users. You'll take ownership of incidents and requests, liaise with VIPs and third-party partners, and identify major or recurring issues to drive lasting improvements while delivering within SLA. This is not just a keep the lights on role, driving improvements and initiatives must be part of your DNA. Key Actions Troubleshooting for applications, printers, computer hardware and OS, telephony and any other authorised peripheral equipment Being responsible as a site support engineer but also remote engineer for a substantial corporate user base Being instrumental in the creation of strong and effective relationships with business users to ensure that service delivery meets their expectations Attending Service Management meetings to represent and resolve operational escalations and priorities for both locally to the site and the extended business Ensuring IT assets are managed appropriately across the Vitality group on a desktop, mobile & printing level for the site whilst providing feedback on enhancements to the desktop and wider IT function. Develop trends by monitoring and analysing Incidents, Problems and Requests Working cross-organisation with other IT analysts and engineers to provide prompt and efficient service To accurately record incidents using the relevant logging systems in a timely manner in accordance with agreed SLA's Escalate issues as appropriate in accordance with published procedures What do you need to thrive? Degree level or equivalent, 2+years work experience in an IT environment Confidence to converse and support across the organisation as well as to the Exec level Excellent verbal and written communication skills A strong team player with a focus on the end customer An understanding or requirements to effectively account and manage IT assets Ability to work on own initiative and independently when required Exposure to Domain and Active directory environments Good knowledge of Windows OS and Microsoft 365 inc Teams Good experience working with O365, SCCM and InTune (MDM) Understanding Network and Storage concepts Experience and understanding of working with SLA's Driving and supporting AI technologies Ability to logically troubleshoot and diagnose problems as well as propose new solutions So, what's in it for you? Bonus Schemes - A bonus that regularly rewards you for your performance A pension of up to 12%- We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance - With its own set of rewards and benefits Life Assurance - Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. If you are successful in your application and join us at Vitality, this is our promise to you, w e will: Help you to be the healthiest you've ever been Create an environment that embraces you as you are and enables you to be your best self Help you advance your career by playing you to your strengths Give you a voice to help our business grow and make Vitality a great place to be Give you the space to try, fail and learn Provide a healthy balance of challenge and support Recognise and reward you with a competitive salary and amazing benefits Be there for you when you need us Provide opportunities for you to be a force for good in society We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy. About The Company We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024!Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. We're successful because we attract, develop, and retain the best people - and because we care. Ready to find out if we're the right fit for you? Diversity & Inclusion At Vitality, we're committed to diversity and inclusion because it's good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives. Vitality's approach to sustainability Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early.

Full-time Office-based An established global organisation is looking for an IT Support Engineer to join their busy IT department. You'll be the first point of contact on the helpdesk, supporting 500+ users across multiple international sites and providing hands-on 1st and 2nd line support. Key Responsibilities: Deliver 1st/2nd line support and manage tickets through the helpdesk system Install and support hardware and software across multiple locations Maintain networks, Wi-Fi, VPNs, and remote access Support Office 365, VMware, RDS and IP telephony systems Configure and support Apple/Android devices Handle software patching, firmware updates and documentation Work with third-party providers to resolve issues Lead small IT projects and assist with onsite upgrades when required About You: Strong communicator with an excellent telephone manner Able to work independently and within a team Calm under pressure with strong attention to detail Flexible and open to learning new technologies Willing to work occasional out-of-hours/on-call when needed

Job Title: Service Desk Consultant - Level 2 Location: Glasgow (hybrid working - 3 days in the office, 2 remote) Salary: Up to £40k per year + bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Why should I work for TSG? Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes Our open and honest culture where feedback is taken on-board and acted upon Our social events - annual all expenses paid 'TSG Festival' and team building funds Two paid CSR days per annum that you can use to support the community Giving something back - the 'TSG Foundation' established in November 2022 has so far donated over £160,000 to support nominated businesses and charities Our responsibility to the environment as we work towards net carbon zero Flexible working opportunities including home working and hybrid options Annual salary benchmarking Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA Ensure communication with the customer is regular with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Update TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills Proficient understanding of firewalls, anti-virus, and other security technologies Hands-on experience with Microsoft Exchange and Office 365 Strong relationship-building skills with the wider business In-depth understanding of firewall technologies Experience with cloud-based backup solutions Good understanding of on-premises backup technologies Knowledge of hosted telephony Familiarity with routing and switching Experience with enterprise anti-virus software, such as Sophos Significant experience supporting hybrid or cloud infrastructure Benefits; 25 days annual leave + public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Employee discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards Candidates with the experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, will also be considered for this role.

Junior Network Engineer Ashford, Kent (field-based with client travel) £30,000+ DOE Are you early in your networking career and keen to build real hands-on experience? Do you enjoy both technical configuration and physical infrastructure work? Have you worked in (or want exposure to) an MSP environment where no two days are the same? If so, this could be a strong next step. We are recruiting for a Junior Network Engineer to join a growing Managed Service Provider supporting a wide range of business clients. This is a genuinely varied, fast-paced role combining logical network engineering with structured cabling and physical installations . It will suit someone practical, proactive, and comfortable working across multiple client environments both remotely and on-site. You will gain exposure to enterprise-grade networking technologies while building solid real-world deployment experience. Due to the project-led nature of MSP work, the role involves regular client travel and occasional out-of-hours work . The Role You will support the design, deployment, and ongoing support of client network environments, working closely with senior engineers and technical leadership. This is a hands-on position where you will be involved from physical install through to configuration and troubleshooting. Key Responsibilities Network Deployment & Support Assist with configuration, deployment, and support of client network infrastructure Work with technologies including: Cisco Systems Cisco Meraki Ubiquiti WatchGuard Hewlett Packard Enterprise Provision switches, routers, firewalls, and wireless access points Support VLANs, subnetting, DHCP, DNS, VPNs, and firewall rules Assist with cloud-managed networking platforms (e.g. Meraki Dashboard) Monitor network performance and respond to alerts Troubleshoot connectivity, WiFi, and performance issues Provide both remote and on-site technical support Maintain clear and accurate client documentation Carry out routine maintenance including firmware patching and testing Support VoIP and telephony deployments where required Structured Cabling & Physical Infrastructure Install copper data cabling (Cat6 / Cat6a) Run, terminate, and test fibre optic cabling (internal and external) Install patch panels, faceplates, and fibre enclosures Build and dress network cabinets and containment Mount switches, firewalls, and wireless access points Test, certify, and clearly label installed cabling Ensure all installations are neat, professional, and best-practice compliant Project Work Support senior engineers on upgrades, migrations, and new site deployments Assist with office moves and new business setups Conduct basic site surveys and cable route planning Travel to client sites (primarily regional with occasional national travel) Occasionally work evenings or weekends to minimise client disruption Ensure projects are delivered safely, on time, and to a high standard What We Are Looking For Essential Solid understanding of networking fundamentals (TCP/IP, VLANs, subnetting) Some hands-on experience configuring switches and routers Experience running and terminating copper cabling Willingness to work with fibre optic cabling Strong troubleshooting mindset Confident communication skills in client-facing situations Full UK driving licence Comfortable working at height and in ceiling voids Flexible approach to occasional out-of-hours work Desirable CompTIA Network+ or Cisco CCNA Experience with Cisco Meraki dashboard Fibre termination and testing experience Exposure to firewall configuration and site-to-site VPNs Previous MSP experience Basic VoIP knowledge Personal Attributes Customer-focused and professional Eager to learn across multiple vendor platforms Well organised with good attention to detail Able to manage multiple client priorities Reliable, proactive, and hands-on Flexible and adaptable to project demands

About CACI From our headquarters in London, we're busy empowering organisations to make bold, strategic moves with the power of data and technology. Founded in 1975, our operations take place from multiple offices across the UK, Europe and India with over 1600 Full time employees and an annual turnover of £179m. Our expertise spans industries, from retail and education to public sector and transport - delivering intelligent solutions that drive progress and create measurable impact. Whether it's business intelligence, customer marketing, cloud infrastructure, cybersecurity, critical national infrastructure or data management, our approach is never one-size-fits-all. We don't just deliver solutions; we build for the tomorrow's world, all while fostering a culture that allows employees to be their authentic selves and succeed in their careers. About Network Services CACI Network Services is a rapidly expanding specialist IT and Networks consultancy offering a wide variety of opportunities to work within challenging and exciting environments with our major clients in Global Media, Banking, Government, Telecoms & Utilities Key responsibilities HS and LS Voice and Video telephony platforms. Partner Connectivity across the UK and overseas Underlying infrastructure to support UC Applications Develop additional UC skills to aid in the support of other UC Team Collaboration Tools and Audio-Visual and Managed Events capability to help create a multidisciplinary team. Hardware installation/configuration Infrastructure support - Flexpod, NettApps Other responsibilities could include: Faults and service requests Technical escalations Contribute to the Internal monitoring and management tools (Grafana, Splunk and python based tools, Ansible) Core skills, knowledge and experience required Network Infrastructure o LAN/WAN fundamentals, QoS for video and voice traffic. o VLAN design, IP Addressing o Secure device onboarding and certificate management. Firewall administration (Cisco ASA/Firepower, Palo Alto, Fortinet) Unified Communications Platforms o Cisco UC products Cisco Unified Communications Manager (CUCM), Cisco Jabber, Cisco Unity Connection, Cisco Expressway, Cisco Meeting Server o Webex Control Hub administration. o SIP protocol understanding. o Interoperability and integration with Microsoft 365 or other UC tools. Servers & Storage o Physical and virtual server installation, configuration, and support (Windows Server, Linux distributions). o Expertise in virtualisation platforms (VMware vSphere) o Storage provisioning, replication, and backup solutions. o Cisco UCS, Hyperflex, FlexPOD o Netapp Infrastructure Automation & Monitoring o Scripting and automation o Infrastructure as Code (IaC) experience (Terraform, Ansible). o Splunk, Grafana Video Conferencing Systems o Deploy, configure, and troubleshoot Cisco VTC endpoints (Room Kits, Webex Boards, SX/MX series, Desk series). o Knowledge of Zoom Rooms, Microsoft Teams Rooms, and interoperability gateways. Cloud Infrastructure o Amazon Web Services (AWS) architecture and management. o Hybrid cloud deployments & integration with on-premise systems. o Cloud networking, security groups, and resource optimisation. Expected behaviors We have a structured performance management framework which measures continual attainment against key personal behaviours. We believe this is an important part of our success and culture. Joining as a team member we expect you to act as a role model and exemplar against these behaviours which are to be: Proactive Adaptable Flexible A team player Reliable Flexibility The key to our success is our teamwork and collaboration. We take a hybrid approach - working remotely and coming into the office depending on the business demand and collaboration required as part of the delivery process. Equal opportunities CACI is proud to be an equal employer. Embracing the diversity of our people, we are on a journey to build a truly inclusive work environment where no one is treated less favorably due to ethnic origin, age, gender, veteran status, religion or belief, sexual orientation, marital status, and disability or health condition, actively working to prevent discrimination. As a Disability Confident employer, we will: Provide reasonable adjustments in the recruitment process where requested (contact a member of the recruitment team to discuss individual requirements further). Offer people with health conditions and disabilities, meeting the minimum criteria for a role, an interview. Our people are unique, and we encourage, and support them, to be confident in contributing to our inclusion journey.

IT Support Engineer Blackburn Up to £35,000 About the Role CV Screen is recruiting for a talented 2nd Line IT Support Engineer to join a well-established, nationwide organisation within the equipment and services sector. Based in Blackburn and offering a salary of £35,000 plus excellent benefits , this is a fantastic opportunity to join a growing IT team supporting a large, multi-site operation. This is an office-based role (5 days per week) with regular travel to depots across the UK sometimes including overnight stays or week-long project work, balanced by periods with minimal travel. If you re looking for a varied, hands-on role with real career progression, this could be ideal. Duties & Responsibilities Act as the key escalation point for 1st Line Support and provide advanced desktop and application support Manage and resolve helpdesk tickets in line with SLAs and KPIs Support and troubleshoot desktops, laptops, telephony, networking and server-related issues Assist with infrastructure projects, new site rollouts and system upgrades Travel to remote sites to deliver on-site support and project implementation What Experience is Required Strong 2nd line support experience across Windows 10/11 and Microsoft 365 environments Solid understanding of AD, GPO, DHCP, DNS and networking fundamentals Experience supporting multi-site environments and willingness to travel (full UK driving licence required) Salary & Benefits Salary of £35,000 Excellent benefits package Exposure to infrastructure and project work Clear progression opportunities within a growing IT function Location This role is based in Blackburn and is commutable from Preston, Burnley, Bolton, Accrington, Chorley, Bury and Manchester . Office-based, 5 days per week. How to Apply To apply, please send your CV in strict confidence to Giselle Whitton of CV Screen . Alternate Job Titles 2nd Line IT Support Engineer 2nd Line Support Analyst IT Infrastructure Support Engineer Desktop Support Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)

Junior Network Engineer Ashford, Kent (field-based with client travel) 30,000+ DOE Are you early in your networking career and keen to build real hands-on experience? Do you enjoy both technical configuration and physical infrastructure work? Have you worked in (or want exposure to) an MSP environment where no two days are the same? If so, this could be a strong next step. We are recruiting for a Junior Network Engineer to join a growing Managed Service Provider supporting a wide range of business clients. This is a genuinely varied, fast-paced role combining logical network engineering with structured cabling and physical installations. It will suit someone practical, proactive, and comfortable working across multiple client environments both remotely and on-site. You will gain exposure to enterprise-grade networking technologies while building solid real-world deployment experience. Due to the project-led nature of MSP work, the role involves regular client travel and occasional out-of-hours work. The Role You will support the design, deployment, and ongoing support of client network environments, working closely with senior engineers and technical leadership. This is a hands-on position where you will be involved from physical install through to configuration and troubleshooting. Key Responsibilities Network Deployment & Support Assist with configuration, deployment, and support of client network infrastructure Work with technologies including: Cisco Systems Cisco Meraki Ubiquiti WatchGuard Hewlett Packard Enterprise Provision switches, routers, firewalls, and wireless access points Support VLANs, subnetting, DHCP, DNS, VPNs, and firewall rules Assist with cloud-managed networking platforms (e.g. Meraki Dashboard) Monitor network performance and respond to alerts Troubleshoot connectivity, WiFi, and performance issues Provide both remote and on-site technical support Maintain clear and accurate client documentation Carry out routine maintenance including firmware patching and testing Support VoIP and telephony deployments where required Structured Cabling & Physical Infrastructure Install copper data cabling (Cat6 / Cat6a) Run, terminate, and test fibre optic cabling (internal and external) Install patch panels, faceplates, and fibre enclosures Build and dress network cabinets and containment Mount switches, firewalls, and wireless access points Test, certify, and clearly label installed cabling Ensure all installations are neat, professional, and best-practice compliant Project Work Support senior engineers on upgrades, migrations, and new site deployments Assist with office moves and new business setups Conduct basic site surveys and cable route planning Travel to client sites (primarily regional with occasional national travel) Occasionally work evenings or weekends to minimise client disruption Ensure projects are delivered safely, on time, and to a high standard What We Are Looking For Essential - Solid understanding of networking fundamentals (TCP/IP, VLANs, subnetting) - Some hands-on experience configuring switches and routers - Experience running and terminating copper cabling - Willingness to work with fibre optic cabling - Strong troubleshooting mindset - Confident communication skills in client-facing situations - Full UK driving licence - Comfortable working at height and in ceiling voids - Flexible approach to occasional out-of-hours work Desirable - CompTIA Network+ or Cisco CCNA - Experience with Cisco Meraki dashboard - Fibre termination and testing experience - Exposure to firewall configuration and site-to-site VPNs - Previous MSP experience - Basic VoIP knowledge Personal Attributes - Customer-focused and professional - Eager to learn across multiple vendor platforms - Well organised with good attention to detail - Able to manage multiple client priorities - Reliable, proactive, and hands-on - Flexible and adaptable to project demands