We are recruiting for a 1st Line Service Desk Analyst for an organisation in the Morley area of Leeds. This is a permanent position but is paid through our agency for the first 3 months whilst you are in probation. Ideally we are looking for a candidate with some experience working on an IT Service Desk dealing with some basic troubleshooting requests around PC's and Laptops. This is a role that involves dealing with colleagues on a day-to-day basis, therefore, outstanding customer service and communication skills are basic requirements. If you are keen on an career in IT and have some exposure and understand of 1st Line issues please apply for immediate consideration.
02/10/2025
Full time
We are recruiting for a 1st Line Service Desk Analyst for an organisation in the Morley area of Leeds. This is a permanent position but is paid through our agency for the first 3 months whilst you are in probation. Ideally we are looking for a candidate with some experience working on an IT Service Desk dealing with some basic troubleshooting requests around PC's and Laptops. This is a role that involves dealing with colleagues on a day-to-day basis, therefore, outstanding customer service and communication skills are basic requirements. If you are keen on an career in IT and have some exposure and understand of 1st Line issues please apply for immediate consideration.
2nd Line Support / Senior Service Desk Analyst / IT Support Based in Leeds- Mon Fri needed to provide end user support. As 2nd Line Support / Senior Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM. Successful 2nd Line Support / Senior Service Desk Analyst / IT Support will need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 2nd Line Support / Senior Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
26/08/2025
Full time
2nd Line Support / Senior Service Desk Analyst / IT Support Based in Leeds- Mon Fri needed to provide end user support. As 2nd Line Support / Senior Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM. Successful 2nd Line Support / Senior Service Desk Analyst / IT Support will need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 2nd Line Support / Senior Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
Service Desk Analyst - 30,000 per annum - Leeds Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. The ideal candidate will have extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. Escalating issues that may impact service delivery to management. Building new laptop and desktop workstations. Desk deployments and moves. Executing the employee joiner, leaver, and transfers processes. Identifying required software updates and coordinating the packaging, testing and deployment of updates. Writing and updating technical and process documentation. Requirements: Strong knowledge of Microsoft based operating systems. Networking Experience (LAN, WAN, Wi-Fi) desirable. Experience troubleshooting Microsoft Office. Remote Access tools such as TeamViewer. Good understanding of PC hardware and software set-up and configuration Knowledge of HP Printers. Warehouse experience or WMS support knowledge (Red Prairie, JDA, Blue Yonder dispatcher) desirable but not essential. How to Apply : If you are interested in hearing more about this service desk analyst vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn INDGH
26/08/2025
Full time
Service Desk Analyst - 30,000 per annum - Leeds Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. The ideal candidate will have extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. Escalating issues that may impact service delivery to management. Building new laptop and desktop workstations. Desk deployments and moves. Executing the employee joiner, leaver, and transfers processes. Identifying required software updates and coordinating the packaging, testing and deployment of updates. Writing and updating technical and process documentation. Requirements: Strong knowledge of Microsoft based operating systems. Networking Experience (LAN, WAN, Wi-Fi) desirable. Experience troubleshooting Microsoft Office. Remote Access tools such as TeamViewer. Good understanding of PC hardware and software set-up and configuration Knowledge of HP Printers. Warehouse experience or WMS support knowledge (Red Prairie, JDA, Blue Yonder dispatcher) desirable but not essential. How to Apply : If you are interested in hearing more about this service desk analyst vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn INDGH
1st- 2nd Line Support / Service Desk Analyst / IT Support Based in Leeds- Mon Fri needed to provide end user support. As 1st- 2nd Line Support / Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Ideally the successful person would have an understanding of managing and logging tickets , understand what a SLA is and have the ability to learn new skills. Successful 1st- 2nd Line Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1st- 2nd Line Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
26/08/2025
Full time
1st- 2nd Line Support / Service Desk Analyst / IT Support Based in Leeds- Mon Fri needed to provide end user support. As 1st- 2nd Line Support / Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Ideally the successful person would have an understanding of managing and logging tickets , understand what a SLA is and have the ability to learn new skills. Successful 1st- 2nd Line Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1st- 2nd Line Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
Mac/ Windows Senior Support Analyst Location: Leeds Career Level: Senior Analyst Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO The Opportunity: This is a great opportunity to join a small but perfectly formed and friendly team who provide focused 1st and 2nd line support to some of the most vibrant and energised components of Accenture Interactive. Backed by multiple specialist technical and project teams within Accenture, the Interactive Local Technology Support team provide point-of-delivery support to several key entities within Accenture. The team is based at the Infinity works office. You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. What you will be doing: 1st & 2nd line computer and A/V support Logging tickets on Service Now and progressing to completion taking relevant action where necessary Preparing new laptops and running mini induction sessions for new starters Writing and maintaining documentation Updating asset management systems Assisting with various project work Show more Show less Qualifications Key skills / experience / attributes / technologies: Mac, PC and Linux support experience and Familiar with working on a support helpdesk for users operating within an Active Directory environment. Solid working knowledge of Windows Experience of working with a range of network/server environments What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our674,000people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at . Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications 31st May 2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
24/09/2022
Full time
Mac/ Windows Senior Support Analyst Location: Leeds Career Level: Senior Analyst Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO The Opportunity: This is a great opportunity to join a small but perfectly formed and friendly team who provide focused 1st and 2nd line support to some of the most vibrant and energised components of Accenture Interactive. Backed by multiple specialist technical and project teams within Accenture, the Interactive Local Technology Support team provide point-of-delivery support to several key entities within Accenture. The team is based at the Infinity works office. You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. What you will be doing: 1st & 2nd line computer and A/V support Logging tickets on Service Now and progressing to completion taking relevant action where necessary Preparing new laptops and running mini induction sessions for new starters Writing and maintaining documentation Updating asset management systems Assisting with various project work Show more Show less Qualifications Key skills / experience / attributes / technologies: Mac, PC and Linux support experience and Familiar with working on a support helpdesk for users operating within an Active Directory environment. Solid working knowledge of Windows Experience of working with a range of network/server environments What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our674,000people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at . Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications 31st May 2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Job Title IT Service Desk (2nd Line) If you want to know about the requirements for this role, read on for all the relevant information. Closing Date 15-Oct-2022 Position Full Time - Permanent Business Entity Gateley Legal Department Information Technology Location Manchester - United Kingdom Job Type Experienced Hire Description We are a legal and professional services group, with over 1,000 employees across 12 offices. We support more than 5,700 active clients, ranging from FTSE 100 companies to private individuals, in the UK and beyond. We proudly won 'UK Law Firm of the Year' at The British Legal Awards 2019. The Team Gateley Plc has a dynamic, collaborative IT team consisting of 30 team members. These include 1st, 2nd and 3rd line Support Analysts, a Security Analyst, an Infrastructure Architect, Project Managers and Developers. The IT Service Delivery team consists of 19 members across 5 sites, including Birmingham, London and Manchester, Leeds and Guildford. They provide deskside and remote support for IT queries, action tickets and ensure items are managed effectively whilst maintaining a high level of customer service. The Role As a 2nd Line Support Analyst, you will be expected to have in depth knowledge of the software and technical platforms that make up Gateley IT services as well as how IT within Gateley is consumed by end users. As a result, you will be able to resolve the majority of incidents and requests that are raised to the Service Desk and will be a point of escalation for the 1st Line Team. Responsibilities Technical escalation point Desk side and remote support Identify trends and potential problems and respond proactively Support and mentor 1st line analysts and apprentices Provide support at other Gateley sites where required Provide out of hours on-call support for the business Provide excellent customer service Comply with the company's policies and procedures Use, maintain and create knowledge documents in the Service Management platform Personal Attributes In order to be successful in this role you will need to demonstrate the following attributes, aligned with the following Gateley team spirit elements: Ambitious for Success Willingness to learn and be invested in personal development objectives Room to Breathe Ability to mentor and support junior colleagues Forward Thinking Support continual improvement by identifying opportunities for improvement Trusted to Do Proactive attitude Strong personal organisation skills Fastidious attention to detail Ability to prioritise own workload Work well under pressure Ability to talk confidently about technical issues and their resolutions Working Together A service & customer focussed attitude Empathy with colleagues Excellent communication skills, empathy and diplomacy Ability to work individually, potentially remotely at times as well as part of a team Technical Competencies In order to carry out this role, an established understanding and ability to undertake administration and troubleshooting in the following areas will be required: Microsoft Windows & Windows Server environments Microsoft Active Directory Microsoft O365 Networking, TCP/IP, DNS, DHCP, VPN Mobile Device Management tools Mobile device configuration Workstation/Laptop hardware Telephony Email Security (Mimecast) Printers/Copiers Data Rooms Understanding of security threats within IT Diversity, inclusion and well being Diversity, inclusion and well-being is an important part of Gateley's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, disability, sexual orientation, disability, and culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies. Additional Information If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.
24/09/2022
Full time
Job Title IT Service Desk (2nd Line) If you want to know about the requirements for this role, read on for all the relevant information. Closing Date 15-Oct-2022 Position Full Time - Permanent Business Entity Gateley Legal Department Information Technology Location Manchester - United Kingdom Job Type Experienced Hire Description We are a legal and professional services group, with over 1,000 employees across 12 offices. We support more than 5,700 active clients, ranging from FTSE 100 companies to private individuals, in the UK and beyond. We proudly won 'UK Law Firm of the Year' at The British Legal Awards 2019. The Team Gateley Plc has a dynamic, collaborative IT team consisting of 30 team members. These include 1st, 2nd and 3rd line Support Analysts, a Security Analyst, an Infrastructure Architect, Project Managers and Developers. The IT Service Delivery team consists of 19 members across 5 sites, including Birmingham, London and Manchester, Leeds and Guildford. They provide deskside and remote support for IT queries, action tickets and ensure items are managed effectively whilst maintaining a high level of customer service. The Role As a 2nd Line Support Analyst, you will be expected to have in depth knowledge of the software and technical platforms that make up Gateley IT services as well as how IT within Gateley is consumed by end users. As a result, you will be able to resolve the majority of incidents and requests that are raised to the Service Desk and will be a point of escalation for the 1st Line Team. Responsibilities Technical escalation point Desk side and remote support Identify trends and potential problems and respond proactively Support and mentor 1st line analysts and apprentices Provide support at other Gateley sites where required Provide out of hours on-call support for the business Provide excellent customer service Comply with the company's policies and procedures Use, maintain and create knowledge documents in the Service Management platform Personal Attributes In order to be successful in this role you will need to demonstrate the following attributes, aligned with the following Gateley team spirit elements: Ambitious for Success Willingness to learn and be invested in personal development objectives Room to Breathe Ability to mentor and support junior colleagues Forward Thinking Support continual improvement by identifying opportunities for improvement Trusted to Do Proactive attitude Strong personal organisation skills Fastidious attention to detail Ability to prioritise own workload Work well under pressure Ability to talk confidently about technical issues and their resolutions Working Together A service & customer focussed attitude Empathy with colleagues Excellent communication skills, empathy and diplomacy Ability to work individually, potentially remotely at times as well as part of a team Technical Competencies In order to carry out this role, an established understanding and ability to undertake administration and troubleshooting in the following areas will be required: Microsoft Windows & Windows Server environments Microsoft Active Directory Microsoft O365 Networking, TCP/IP, DNS, DHCP, VPN Mobile Device Management tools Mobile device configuration Workstation/Laptop hardware Telephony Email Security (Mimecast) Printers/Copiers Data Rooms Understanding of security threats within IT Diversity, inclusion and well being Diversity, inclusion and well-being is an important part of Gateley's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, disability, sexual orientation, disability, and culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies. Additional Information If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.
Would you like to kick start your career in a supportive, energetic and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Service Delivery Team This is an exciting opportunity to join a growing and high performing part of Softcat's business as a Service Delivery Executive. The Service Delivery Team are a proficient, fast-paced and exciting team who are committed to providing excellent customer service. This role plays a key part in the expansion of the Service Delivery Team who are focused exclusively on one of Softcat's flagship EUC support contracts. The teamwork alongside the wider Services and Account teams at Softcat to ensure the customer is getting value from their service. Success. The Softcat Way. Softcat is a £1billion+ pa turnover technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Are you passionate about service delivery and Customer experience? As a 1 st line Service Desk Analyst, you'll be responsible for: First point of contact for user queries relating to support services and Scheduling tasks for onsite engineer team, being mindful of workload Ongoing management of joint team mailbox Proactively manage call queue in ITSM tool to ensure tickets are resolved within agreed SLA's Carry out onboarding/ handover sessions with customers Remote technical sessions to support set up of new devices (MFA etc) and Managing EUC Stock levels and providing weekly reports In busy periods, assist engineers to build, install and troubleshoot Windows related issues What we need from you Be passionate about the delivery of customer service and relationship building Strong communication skills with the capability to deal with a variety of communication types across varied audiences Track record in End User Computing engineering/support, Windows environment and tools such as MDM, Active Directory, Azure AD, Microsoft Office Display initiative and ownership, whilst understanding limits of own authority Please note, you'll be put through SC clearance upon hire, so you'll need to possess either an existing SC clearance or be willing and eligible to undergo the vetting for such clearance. Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Rewards We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include: Max employer pension contributions of 5% Share incentive plan Life assurance Healthcare Buy extra holiday plus an extra day's holiday on top of your usual entitlement on your birthday Technology vouchers, activity passes, restaurant discount cards Option to add your partner/family to some of the benefits Access to Perklife , our dedicated portal for all perks and flexible benefits Join us To become part of the success story, please apply now Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We're welcoming to all and passionate about promoting greater diversity in the tech sector. Please contact directly if you require a full job description
05/02/2022
Full time
Would you like to kick start your career in a supportive, energetic and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Service Delivery Team This is an exciting opportunity to join a growing and high performing part of Softcat's business as a Service Delivery Executive. The Service Delivery Team are a proficient, fast-paced and exciting team who are committed to providing excellent customer service. This role plays a key part in the expansion of the Service Delivery Team who are focused exclusively on one of Softcat's flagship EUC support contracts. The teamwork alongside the wider Services and Account teams at Softcat to ensure the customer is getting value from their service. Success. The Softcat Way. Softcat is a £1billion+ pa turnover technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Are you passionate about service delivery and Customer experience? As a 1 st line Service Desk Analyst, you'll be responsible for: First point of contact for user queries relating to support services and Scheduling tasks for onsite engineer team, being mindful of workload Ongoing management of joint team mailbox Proactively manage call queue in ITSM tool to ensure tickets are resolved within agreed SLA's Carry out onboarding/ handover sessions with customers Remote technical sessions to support set up of new devices (MFA etc) and Managing EUC Stock levels and providing weekly reports In busy periods, assist engineers to build, install and troubleshoot Windows related issues What we need from you Be passionate about the delivery of customer service and relationship building Strong communication skills with the capability to deal with a variety of communication types across varied audiences Track record in End User Computing engineering/support, Windows environment and tools such as MDM, Active Directory, Azure AD, Microsoft Office Display initiative and ownership, whilst understanding limits of own authority Please note, you'll be put through SC clearance upon hire, so you'll need to possess either an existing SC clearance or be willing and eligible to undergo the vetting for such clearance. Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Rewards We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include: Max employer pension contributions of 5% Share incentive plan Life assurance Healthcare Buy extra holiday plus an extra day's holiday on top of your usual entitlement on your birthday Technology vouchers, activity passes, restaurant discount cards Option to add your partner/family to some of the benefits Access to Perklife , our dedicated portal for all perks and flexible benefits Join us To become part of the success story, please apply now Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We're welcoming to all and passionate about promoting greater diversity in the tech sector. Please contact directly if you require a full job description
We have an exciting opportunity to join a long established, successful and welcoming firm in Leeds seeking a full time IT Support Analyst to work within their wonderfully friendly and supportive team. This position would suit someone with good prior experience in a similar role within a Law Firm or similar. You'll be able to adapt to new processes and technology quickly and efficiently with previous experience in MS Exchange, messaging systems, back-up systems and PowerShell. You'll be providing the firm with 1st line support on all IT and communications issues, logging and tracking IT issues and escalating where necessary. Day to day you'll also be required to configure hardware, smartphones, Windows devices and assist with Windows and application software maintenance. Notably recognised by being named in 'The Sunday Times 100 Best Companies to Work For' the firm offer an employee culture second to none. This opportunity will see you joining a firm with an excellent work life balance, warm and welcoming team environment, remote and home-based working options and excellent benefits. The salary is negotiable and dependent on the individual, with all the tools and technology in place to support your success as well as a long, secure and rewarding career path. Apply today and we will get in touch to schedule a call at your convenience either inside or outside of office hours, to discuss your search requirements and application. We'd love to hear from you and will always work with complete discretion.
08/01/2022
Full time
We have an exciting opportunity to join a long established, successful and welcoming firm in Leeds seeking a full time IT Support Analyst to work within their wonderfully friendly and supportive team. This position would suit someone with good prior experience in a similar role within a Law Firm or similar. You'll be able to adapt to new processes and technology quickly and efficiently with previous experience in MS Exchange, messaging systems, back-up systems and PowerShell. You'll be providing the firm with 1st line support on all IT and communications issues, logging and tracking IT issues and escalating where necessary. Day to day you'll also be required to configure hardware, smartphones, Windows devices and assist with Windows and application software maintenance. Notably recognised by being named in 'The Sunday Times 100 Best Companies to Work For' the firm offer an employee culture second to none. This opportunity will see you joining a firm with an excellent work life balance, warm and welcoming team environment, remote and home-based working options and excellent benefits. The salary is negotiable and dependent on the individual, with all the tools and technology in place to support your success as well as a long, secure and rewarding career path. Apply today and we will get in touch to schedule a call at your convenience either inside or outside of office hours, to discuss your search requirements and application. We'd love to hear from you and will always work with complete discretion.
Network Administrator - (Field based) - to £30,000 plus vehicle - West Yorkshire (Bradford/Halifax) Leading service / support provider has a great opportunity for a Network Administrator with some experience of Networks and with a full, clean driving license to operate as a Field based Network Admin / Support Engineer at 2nd line level to provide assistance for the provision of support services, infrastructure and administration across all aspects of the business. The position involves primarily working in IT field servicing and infrastructure set up and support at sites across the UK (2-3 days week / as an when required, the remainder will be working from my clients offices. From a technical perspective as a Network Administrator, the role will be responsible for configuring, installing, supporting and maintaining, hardware and infrastructure therefore, excellent technical skills are required around supporting others with desktop support, server support and maintenance, networking infrastructure, plus general maintenance of all IT-related hardware. |Required skills for this role include:- Excellent networking knowledge and experience of TCP/IP, LANs/WANs, VLANs, VPNs, NAT, Windows, Windows Server via Active Directory, Group Policy, Office 365, DHCP, DNS, some knowledge of routers, switches, wireless APs, etc. Duties include:- installing and configuring new network installations as well as maintaining current site and branch infrastructure, escalation of critical issues to 3rd line, resolving incidents, queries and diagnosing faults, maintaining documentation, network configuration, liaising with clients and colleagues in order to ensure effective scheduling and implementation of site network maintenance and configuration plans and responding to user queries and ensure responses by the team are timely and accurate (in accordance with SLA targets) via phone, help desk and remote sessions. This is a great opportunity for a Support Admin / Analyst/Engineer with a minimum of 2 years experience to join a forward thinking company with good career prospects with a basic salary of upto £30,000 plus fully expensed vehicle. This role is commutable from Halifax, Bradford, Brighouse, Barnsley, Wakefield, Rochdale, Keighley, Huddersfield, Dewsbury, Leeds Apply now
10/11/2021
Full time
Network Administrator - (Field based) - to £30,000 plus vehicle - West Yorkshire (Bradford/Halifax) Leading service / support provider has a great opportunity for a Network Administrator with some experience of Networks and with a full, clean driving license to operate as a Field based Network Admin / Support Engineer at 2nd line level to provide assistance for the provision of support services, infrastructure and administration across all aspects of the business. The position involves primarily working in IT field servicing and infrastructure set up and support at sites across the UK (2-3 days week / as an when required, the remainder will be working from my clients offices. From a technical perspective as a Network Administrator, the role will be responsible for configuring, installing, supporting and maintaining, hardware and infrastructure therefore, excellent technical skills are required around supporting others with desktop support, server support and maintenance, networking infrastructure, plus general maintenance of all IT-related hardware. |Required skills for this role include:- Excellent networking knowledge and experience of TCP/IP, LANs/WANs, VLANs, VPNs, NAT, Windows, Windows Server via Active Directory, Group Policy, Office 365, DHCP, DNS, some knowledge of routers, switches, wireless APs, etc. Duties include:- installing and configuring new network installations as well as maintaining current site and branch infrastructure, escalation of critical issues to 3rd line, resolving incidents, queries and diagnosing faults, maintaining documentation, network configuration, liaising with clients and colleagues in order to ensure effective scheduling and implementation of site network maintenance and configuration plans and responding to user queries and ensure responses by the team are timely and accurate (in accordance with SLA targets) via phone, help desk and remote sessions. This is a great opportunity for a Support Admin / Analyst/Engineer with a minimum of 2 years experience to join a forward thinking company with good career prospects with a basic salary of upto £30,000 plus fully expensed vehicle. This role is commutable from Halifax, Bradford, Brighouse, Barnsley, Wakefield, Rochdale, Keighley, Huddersfield, Dewsbury, Leeds Apply now
IT Service Desk Analyst Location: Leeds Pay Rate : £10.33ph Lloyds Banking Group is a leader of collaboration and puts team work at the centre of their entire organisation in order to reinforce innovation and help make a real difference to the lives of their customers. To support this we are currently looking to recruit Service Desk Analysts to work as part of its highly skilled team to provide technical support to its staff in a fast paced environment. ROLE: Initially this position will be for 12 months however this is likely to be extended and LBG are looking for long term commitment. Working patterns Monday - Friday 07:00 - 19:00 and 1 in 5 Saturdays Shifts to be confirmed closer to start date 35 hours a week KEY RESPONSIBILITES: As an integral part of the organisation you will be responsible for: Providing 1st line support to business users across the network Reducing the number of incidents progressing to 2nd line support Remotely accessing users computers Resetting passwords Analysing situations and evaluating problems to come up with the best solution for the business and customer Managing the expectations of customers whilst having an empathetic understanding of their issue Providing training support to users at all levels within the business Providing a friendly yet professional level of customer service Answering calls and working on Online incidents to resolve IT issues Handling complaints sensitively and understandingly Working unsupervised to ensure that the businesses service levels agreements are met SKILLS: Excellent communication skills (both verbal and written) Passion for IT - ideally with an understanding of IT Service Desk processes and the importance of its role within a business Good knowledge of Microsoft/Excel Strong attention to detail A team-based approach to work, and a desire to coach and advise colleagues on best practice and new developments Flexibility and ability to learn new systems and pick up quickly WHAT'S IN IT FOR YOU? Paid training Great rates of pay The opportunity to work with some of the most influential and experienced managers in the banking industry If you are successful as an IT Service Desk Analyst you will be required to pass a CREDIT CHECK and DBS CHECK
07/10/2021
Seasonal
IT Service Desk Analyst Location: Leeds Pay Rate : £10.33ph Lloyds Banking Group is a leader of collaboration and puts team work at the centre of their entire organisation in order to reinforce innovation and help make a real difference to the lives of their customers. To support this we are currently looking to recruit Service Desk Analysts to work as part of its highly skilled team to provide technical support to its staff in a fast paced environment. ROLE: Initially this position will be for 12 months however this is likely to be extended and LBG are looking for long term commitment. Working patterns Monday - Friday 07:00 - 19:00 and 1 in 5 Saturdays Shifts to be confirmed closer to start date 35 hours a week KEY RESPONSIBILITES: As an integral part of the organisation you will be responsible for: Providing 1st line support to business users across the network Reducing the number of incidents progressing to 2nd line support Remotely accessing users computers Resetting passwords Analysing situations and evaluating problems to come up with the best solution for the business and customer Managing the expectations of customers whilst having an empathetic understanding of their issue Providing training support to users at all levels within the business Providing a friendly yet professional level of customer service Answering calls and working on Online incidents to resolve IT issues Handling complaints sensitively and understandingly Working unsupervised to ensure that the businesses service levels agreements are met SKILLS: Excellent communication skills (both verbal and written) Passion for IT - ideally with an understanding of IT Service Desk processes and the importance of its role within a business Good knowledge of Microsoft/Excel Strong attention to detail A team-based approach to work, and a desire to coach and advise colleagues on best practice and new developments Flexibility and ability to learn new systems and pick up quickly WHAT'S IN IT FOR YOU? Paid training Great rates of pay The opportunity to work with some of the most influential and experienced managers in the banking industry If you are successful as an IT Service Desk Analyst you will be required to pass a CREDIT CHECK and DBS CHECK
Test Analyst - Leeds - Up to £36k SearchDATA Group is currently looking to recruit a Software Test Analyst for a growing financial services organisation in Leeds. You will have the opportunity to develop in this role, whether that is towards automation testing which they are moving towards in the longer term or should you wish to take your career down a slightly different route. Along with the existing Test Team, you will create, maintain and execute test plans ensuring a high level of testing across all of their initiatives. You will work closely with the development team and liaise with the wider IT and business teams to ensure processes and systems meet the highest standards. Responsibilities: Liaise with clients and business owners to define success criteria and acceptable outcomes, clarified through test plans Quality check system changes and project deliverables before changes to production are scheduled Design and maintain reusable test scripts for specific products, services and business areas, as required Manage defects and software bugs as they are discovered and coordinate their resolution with appropriate technology teams Provide post implementation support from both a systems and operational perspective, and assist in troubleshooting software application issues Key Skills and Qualifications: Experience of working both independently and in a team-oriented, collaborative environment is essential Experience in web application and desktop development environments Ability to effectively prioritise and take responsibility for tasks in a high-pressure environment Experience working with a test team within the Professional Services industry Good general knowledge of IT systems desirable, including SharePoint, SQL, MS Visual Studio and industry standard testing tools. Experience and understanding of ISTQB or ISEB, with certification desirable. Experience of working with API tools such as postman would be a plus
14/09/2021
Full time
Test Analyst - Leeds - Up to £36k SearchDATA Group is currently looking to recruit a Software Test Analyst for a growing financial services organisation in Leeds. You will have the opportunity to develop in this role, whether that is towards automation testing which they are moving towards in the longer term or should you wish to take your career down a slightly different route. Along with the existing Test Team, you will create, maintain and execute test plans ensuring a high level of testing across all of their initiatives. You will work closely with the development team and liaise with the wider IT and business teams to ensure processes and systems meet the highest standards. Responsibilities: Liaise with clients and business owners to define success criteria and acceptable outcomes, clarified through test plans Quality check system changes and project deliverables before changes to production are scheduled Design and maintain reusable test scripts for specific products, services and business areas, as required Manage defects and software bugs as they are discovered and coordinate their resolution with appropriate technology teams Provide post implementation support from both a systems and operational perspective, and assist in troubleshooting software application issues Key Skills and Qualifications: Experience of working both independently and in a team-oriented, collaborative environment is essential Experience in web application and desktop development environments Ability to effectively prioritise and take responsibility for tasks in a high-pressure environment Experience working with a test team within the Professional Services industry Good general knowledge of IT systems desirable, including SharePoint, SQL, MS Visual Studio and industry standard testing tools. Experience and understanding of ISTQB or ISEB, with certification desirable. Experience of working with API tools such as postman would be a plus
A Support Analyst/Mobile Desktop Engineer is required for this global company based in Surrey. You will deliver front-line support of IT services for approximately 600+ business users in Surrey, London Leeds & Newcastle, but mainly out of the Surrey Office. Skills required: - Dell Desktop/Laptop PCs - Building/Configuring and support inc. tools like SCCM Windows 10 & PC apps: office365 (inc Teams/Sharepoint/onedrive etc.) Adobe, Printers, mobile phones (inc apps) other user peripherals Active Directory (inc account admin), Use of ITSM systems eg. Marval Video conferencing & collaboration tools Broadband technologies (DSL and/or cable modems) experience of dealing with ISP's and an understanding of:- Networking concepts, TCP/IP, LAN/WAN, DHCP, DNS Internet Proxy and web filtering software administration (ISA, WebSense) Backup technologies Understanding and use of SAN/NAS storage systems eg. EMC VNX
22/03/2021
Contractor
A Support Analyst/Mobile Desktop Engineer is required for this global company based in Surrey. You will deliver front-line support of IT services for approximately 600+ business users in Surrey, London Leeds & Newcastle, but mainly out of the Surrey Office. Skills required: - Dell Desktop/Laptop PCs - Building/Configuring and support inc. tools like SCCM Windows 10 & PC apps: office365 (inc Teams/Sharepoint/onedrive etc.) Adobe, Printers, mobile phones (inc apps) other user peripherals Active Directory (inc account admin), Use of ITSM systems eg. Marval Video conferencing & collaboration tools Broadband technologies (DSL and/or cable modems) experience of dealing with ISP's and an understanding of:- Networking concepts, TCP/IP, LAN/WAN, DHCP, DNS Internet Proxy and web filtering software administration (ISA, WebSense) Backup technologies Understanding and use of SAN/NAS storage systems eg. EMC VNX
Customer / Software Support Analyst (SQL)- FinTech Software SaaS
Wetherby LS22
Negotiable Salary (DOE) + Discretionary Bonus, Health Scheme, Medical Scheme, Life Assurance, Company Childcare Voucher Scheme, Pension.
About the company:
We are a global financial software solutions provider helping organisations better control expenditure on all goods and services.
The Software Support Analyst Role:
We are currently hiring a Customer / Software Support Analyst within our helpdesk function. The roleholder will manage & solve technical issues ensuring that the highest level of customer service and customer satisfaction is attained within associated SLAs.
About You:
+ You should have a high level of technical capability including database interrogation, complex SQL scripting, software fault-finding, interface/integration issue
investigation and finding alternative solutions to technical software problems
+ You should have a good understanding of financial and procurement processes and procedures used within Small, Medium and Large Enterprises
+ You should be able to demonstrate initiative and have excellent lateral-thinking and problem solving skills
+ You should be a team player who integrates easily and communicates positively
+ You should be able to identify where support is required and proactively provide it
+ You should be committed to providing outstanding customer service (internally & externally)
+ You will need to be energetic and self-motivated - thriving in a hands-on environment and require minimum management supervision
+ You need to be flexible and adaptable - excited by new ideas and/or technology and, willing to pick up and work with new initiatives no matter how unfamiliar
+ The role requires people who are ambitious, seek to improve their performance, are interested in training and generally in personal development
+ You should be highly organised - managing workload and delivering effectively and efficiently
Desirable Qualifications, Skills and Experience:
+ Background in helpdesk/customer care essential, specifically within a technology environment - must have experience of a small to medium fast growth business
+ Demonstrable experience in supporting and troubleshooting application software support, .NET websites, MS Windows based Operating Systems and MS SQL Language
+ Previously worked within VB and .Net software support with a high level of skills in:
++ MS SQL (preferably SQL 2008 R2 or higher)
++ IIS
++ MS Operating Systems
+ Some .NET development capabilities
+ Commercial approach, appreciates the importance of customer retention and ROI
+ Will have worked in a customer focused B2B (Business to Business) environment with good understanding of customer requirements/market
+ Must demonstrate a hands-on approach and consistent delivery
You may have worked in the following capacities:
.Net Software Support, SQL Database Support, Web Application Technical Support, SaaS Support Analyst, Technical Support Analyst, SQL Support Analyst.
Interested? Apply here for a fast-track path to the hiring manager
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR
29/10/2018
Customer / Software Support Analyst (SQL)- FinTech Software SaaS
Wetherby LS22
Negotiable Salary (DOE) + Discretionary Bonus, Health Scheme, Medical Scheme, Life Assurance, Company Childcare Voucher Scheme, Pension.
About the company:
We are a global financial software solutions provider helping organisations better control expenditure on all goods and services.
The Software Support Analyst Role:
We are currently hiring a Customer / Software Support Analyst within our helpdesk function. The roleholder will manage & solve technical issues ensuring that the highest level of customer service and customer satisfaction is attained within associated SLAs.
About You:
+ You should have a high level of technical capability including database interrogation, complex SQL scripting, software fault-finding, interface/integration issue
investigation and finding alternative solutions to technical software problems
+ You should have a good understanding of financial and procurement processes and procedures used within Small, Medium and Large Enterprises
+ You should be able to demonstrate initiative and have excellent lateral-thinking and problem solving skills
+ You should be a team player who integrates easily and communicates positively
+ You should be able to identify where support is required and proactively provide it
+ You should be committed to providing outstanding customer service (internally & externally)
+ You will need to be energetic and self-motivated - thriving in a hands-on environment and require minimum management supervision
+ You need to be flexible and adaptable - excited by new ideas and/or technology and, willing to pick up and work with new initiatives no matter how unfamiliar
+ The role requires people who are ambitious, seek to improve their performance, are interested in training and generally in personal development
+ You should be highly organised - managing workload and delivering effectively and efficiently
Desirable Qualifications, Skills and Experience:
+ Background in helpdesk/customer care essential, specifically within a technology environment - must have experience of a small to medium fast growth business
+ Demonstrable experience in supporting and troubleshooting application software support, .NET websites, MS Windows based Operating Systems and MS SQL Language
+ Previously worked within VB and .Net software support with a high level of skills in:
++ MS SQL (preferably SQL 2008 R2 or higher)
++ IIS
++ MS Operating Systems
+ Some .NET development capabilities
+ Commercial approach, appreciates the importance of customer retention and ROI
+ Will have worked in a customer focused B2B (Business to Business) environment with good understanding of customer requirements/market
+ Must demonstrate a hands-on approach and consistent delivery
You may have worked in the following capacities:
.Net Software Support, SQL Database Support, Web Application Technical Support, SaaS Support Analyst, Technical Support Analyst, SQL Support Analyst.
Interested? Apply here for a fast-track path to the hiring manager
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR
Are you a fluent German speaker who is passionate for IT and enjoys troubleshooting and supporting Windows based IT systems? This is a 3 month contract with an immediate start to join a new team within a busy Service Desk.
I am keen to speak with candidates who have the following background and experience;
* Fluency in German
* Excellent analytical and troubleshooting skills with a passion for IT Systems & Technologies
* Previous experience of resolving issues over the phone / by Email / remotely would be an distinct advantage although not essential
* Knowledge and/or experience of Windows Server technologies, Active Directory, MS Exchange, etc. would be a bonus
Search Consultancy Ltd is acting as an Employment Business for the purpose of this vacancy
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
09/09/2016
Are you a fluent German speaker who is passionate for IT and enjoys troubleshooting and supporting Windows based IT systems? This is a 3 month contract with an immediate start to join a new team within a busy Service Desk.
I am keen to speak with candidates who have the following background and experience;
* Fluency in German
* Excellent analytical and troubleshooting skills with a passion for IT Systems & Technologies
* Previous experience of resolving issues over the phone / by Email / remotely would be an distinct advantage although not essential
* Knowledge and/or experience of Windows Server technologies, Active Directory, MS Exchange, etc. would be a bonus
Search Consultancy Ltd is acting as an Employment Business for the purpose of this vacancy
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Sage 200 Support Consultant / Support Analyst to join a thriving, large reseller of the full range of Sage ERP and CRM solutions. You will be based in their offices just North East of Leeds and will join a busy, professional team on the Sage 200 support desk.
The company has a wealth of experience in the Sage accounting, ERP and CRM markets and always strives to give their clients' added value professional service. With over 20 years in the industry, they have worked with progressive companies that know the value of technology.
They are looking for an enthusiastic, detail oriented candidate with previous experience supporting Sage 200 software at a reseller or software house, or within an internal support role at an end user company. You will be a good problem solver with strong communication and people skills and someone who thrives in a team environment and has excellent follow-up skills.
You will be providing on-line, email and telephone support to their Sage 200 customers, analysing issues to isolate specific problems, and providing testing and documentation. For complex issues or systems related issues, you can escalate the problem to senior support members, the Sage 200 consultants or developers or to Sage itself.
Your profile:
*Solid experience of supporting Sage 200 solutions
*An understanding of accounting
*Strong desire to help people make better use of their software
*You are self-motivated, friendly and a good team player
*Able to prioritise and balance multiple tasks
*You can communicate and apply good interpersonal skills effectively while under pressure
Our client offers its staff a unique culture centred on a good lifestyle, a fun and hard working team, interesting work, a competitive salary and outstanding benefits including bonus scheme, life assurance, sick pay, discounts on shopping and help with child care.
If you have Sage 200 Support skills and would like to move to a large, successful reseller with an excellent reputation please get in touch with Jake King or Carolyn MacLurg at Ambis Resourcing as soon as possible
09/09/2016
Sage 200 Support Consultant / Support Analyst to join a thriving, large reseller of the full range of Sage ERP and CRM solutions. You will be based in their offices just North East of Leeds and will join a busy, professional team on the Sage 200 support desk.
The company has a wealth of experience in the Sage accounting, ERP and CRM markets and always strives to give their clients' added value professional service. With over 20 years in the industry, they have worked with progressive companies that know the value of technology.
They are looking for an enthusiastic, detail oriented candidate with previous experience supporting Sage 200 software at a reseller or software house, or within an internal support role at an end user company. You will be a good problem solver with strong communication and people skills and someone who thrives in a team environment and has excellent follow-up skills.
You will be providing on-line, email and telephone support to their Sage 200 customers, analysing issues to isolate specific problems, and providing testing and documentation. For complex issues or systems related issues, you can escalate the problem to senior support members, the Sage 200 consultants or developers or to Sage itself.
Your profile:
*Solid experience of supporting Sage 200 solutions
*An understanding of accounting
*Strong desire to help people make better use of their software
*You are self-motivated, friendly and a good team player
*Able to prioritise and balance multiple tasks
*You can communicate and apply good interpersonal skills effectively while under pressure
Our client offers its staff a unique culture centred on a good lifestyle, a fun and hard working team, interesting work, a competitive salary and outstanding benefits including bonus scheme, life assurance, sick pay, discounts on shopping and help with child care.
If you have Sage 200 Support skills and would like to move to a large, successful reseller with an excellent reputation please get in touch with Jake King or Carolyn MacLurg at Ambis Resourcing as soon as possible
Are you a fluent German speaker who is passionate for IT and enjoys troubleshooting and supporting Windows based IT systems? This is a 3 month contract with an immediate start to join a new team within a busy Service Desk.
I am keen to speak with candidates who have the following background and experience;
* Fluency in German
* Excellent analytical and troubleshooting skills with a passion for IT Systems & Technologies
* Previous experience of resolving issues over the phone / by Email / remotely would be an distinct advantage although not essential
* Knowledge and/or experience of Windows Server technologies, Active Directory, MS Exchange, etc. would be a bonus
Search Consultancy Ltd is acting as an Employment Business for the purpose of this vacancy
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
09/09/2016
Are you a fluent German speaker who is passionate for IT and enjoys troubleshooting and supporting Windows based IT systems? This is a 3 month contract with an immediate start to join a new team within a busy Service Desk.
I am keen to speak with candidates who have the following background and experience;
* Fluency in German
* Excellent analytical and troubleshooting skills with a passion for IT Systems & Technologies
* Previous experience of resolving issues over the phone / by Email / remotely would be an distinct advantage although not essential
* Knowledge and/or experience of Windows Server technologies, Active Directory, MS Exchange, etc. would be a bonus
Search Consultancy Ltd is acting as an Employment Business for the purpose of this vacancy
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Sage 200 Support Consultant / Support Analyst to join a thriving, large reseller of the full range of Sage ERP and CRM solutions. You will be based in their offices just North East of Leeds and will join a busy, professional team on the Sage 200 support desk.
The company has a wealth of experience in the Sage accounting, ERP and CRM markets and always strives to give their clients' added value professional service. With over 20 years in the industry, they have worked with progressive companies that know the value of technology.
They are looking for an enthusiastic, detail oriented candidate with previous experience supporting Sage 200 software at a reseller or software house, or within an internal support role at an end user company. You will be a good problem solver with strong communication and people skills and someone who thrives in a team environment and has excellent follow-up skills.
You will be providing on-line, email and telephone support to their Sage 200 customers, analysing issues to isolate specific problems, and providing testing and documentation. For complex issues or systems related issues, you can escalate the problem to senior support members, the Sage 200 consultants or developers or to Sage itself.
Your profile:
*Solid experience of supporting Sage 200 solutions
*An understanding of accounting
*Strong desire to help people make better use of their software
*You are self-motivated, friendly and a good team player
*Able to prioritise and balance multiple tasks
*You can communicate and apply good interpersonal skills effectively while under pressure
Our client offers its staff a unique culture centred on a good lifestyle, a fun and hard working team, interesting work, a competitive salary and outstanding benefits including bonus scheme, life assurance, sick pay, discounts on shopping and help with child care.
If you have Sage 200 Support skills and would like to move to a large, successful reseller with an excellent reputation please get in touch with Jake King or Carolyn MacLurg at Ambis Resourcing as soon as possible
09/09/2016
Sage 200 Support Consultant / Support Analyst to join a thriving, large reseller of the full range of Sage ERP and CRM solutions. You will be based in their offices just North East of Leeds and will join a busy, professional team on the Sage 200 support desk.
The company has a wealth of experience in the Sage accounting, ERP and CRM markets and always strives to give their clients' added value professional service. With over 20 years in the industry, they have worked with progressive companies that know the value of technology.
They are looking for an enthusiastic, detail oriented candidate with previous experience supporting Sage 200 software at a reseller or software house, or within an internal support role at an end user company. You will be a good problem solver with strong communication and people skills and someone who thrives in a team environment and has excellent follow-up skills.
You will be providing on-line, email and telephone support to their Sage 200 customers, analysing issues to isolate specific problems, and providing testing and documentation. For complex issues or systems related issues, you can escalate the problem to senior support members, the Sage 200 consultants or developers or to Sage itself.
Your profile:
*Solid experience of supporting Sage 200 solutions
*An understanding of accounting
*Strong desire to help people make better use of their software
*You are self-motivated, friendly and a good team player
*Able to prioritise and balance multiple tasks
*You can communicate and apply good interpersonal skills effectively while under pressure
Our client offers its staff a unique culture centred on a good lifestyle, a fun and hard working team, interesting work, a competitive salary and outstanding benefits including bonus scheme, life assurance, sick pay, discounts on shopping and help with child care.
If you have Sage 200 Support skills and would like to move to a large, successful reseller with an excellent reputation please get in touch with Jake King or Carolyn MacLurg at Ambis Resourcing as soon as possible
Sage 200 Support Consultant / Support Analyst to join a thriving, large reseller of the full range of Sage ERP and CRM solutions. You will be based in their offices just North East of Leeds and will join a busy, professional team on the Sage 200 support desk.
The company has a wealth of experience in the Sage accounting, ERP and CRM markets and always strives to give their clients' added value professional service. With over 20 years in the industry, they have worked with progressive companies that know the value of technology.
They are looking for an enthusiastic, detail oriented candidate with previous experience supporting Sage 200 software at a reseller or software house, or within an internal support role at an end user company. You will be a good problem solver with strong communication and people skills and someone who thrives in a team environment and has excellent follow-up skills.
You will be providing on-line, email and telephone support to their Sage 200 customers, analysing issues to isolate specific problems, and providing testing and documentation. For complex issues or systems related issues, you can escalate the problem to senior support members, the Sage 200 consultants or developers or to Sage itself.
Your profile:
*Solid experience of supporting Sage 200 solutions
*An understanding of accounting
*Strong desire to help people make better use of their software
*You are self-motivated, friendly and a good team player
*Able to prioritise and balance multiple tasks
*You can communicate and apply good interpersonal skills effectively while under pressure
Our client offers its staff a unique culture centred on a good lifestyle, a fun and hard working team, interesting work, a competitive salary and outstanding benefits including bonus scheme, life assurance, sick pay, discounts on shopping and help with child care.
If you have Sage 200 Support skills and would like to move to a large, successful reseller with an excellent reputation please get in touch with Jake King or Carolyn MacLurg at Ambis Resourcing as soon as possible
09/09/2016
Sage 200 Support Consultant / Support Analyst to join a thriving, large reseller of the full range of Sage ERP and CRM solutions. You will be based in their offices just North East of Leeds and will join a busy, professional team on the Sage 200 support desk.
The company has a wealth of experience in the Sage accounting, ERP and CRM markets and always strives to give their clients' added value professional service. With over 20 years in the industry, they have worked with progressive companies that know the value of technology.
They are looking for an enthusiastic, detail oriented candidate with previous experience supporting Sage 200 software at a reseller or software house, or within an internal support role at an end user company. You will be a good problem solver with strong communication and people skills and someone who thrives in a team environment and has excellent follow-up skills.
You will be providing on-line, email and telephone support to their Sage 200 customers, analysing issues to isolate specific problems, and providing testing and documentation. For complex issues or systems related issues, you can escalate the problem to senior support members, the Sage 200 consultants or developers or to Sage itself.
Your profile:
*Solid experience of supporting Sage 200 solutions
*An understanding of accounting
*Strong desire to help people make better use of their software
*You are self-motivated, friendly and a good team player
*Able to prioritise and balance multiple tasks
*You can communicate and apply good interpersonal skills effectively while under pressure
Our client offers its staff a unique culture centred on a good lifestyle, a fun and hard working team, interesting work, a competitive salary and outstanding benefits including bonus scheme, life assurance, sick pay, discounts on shopping and help with child care.
If you have Sage 200 Support skills and would like to move to a large, successful reseller with an excellent reputation please get in touch with Jake King or Carolyn MacLurg at Ambis Resourcing as soon as possible
