ITSM Consultant Position Description Discover where complex meets meaningful as an ITSM Consultant in our in our Business Consulting and Service Advisory Practice team. You will be part of a team that combines subject matter and technical expertise with business understanding, providing our clients with the insights to build next generation IT services and operating models. Help tackle challenges across the public and private sector. Work alongside clients as we shape the future of how fundamental technologies connect and transform the user experience in the UK. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces. We are proud to hold a Gold Award recognising our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This is a hybrid role - you will be required to travel 1-2 days per week to client sites or CGI offices. You must be eligible and willing to undergo SC clearance. Your future duties and responsibilities To support the needs of our clients, we are looking for candidates with one or more of the following skills and experience across the IT Service Management framework, including but not limited to: • General Service Management • Service Desk • Request Fulfilment • Problem Management • Incident Management • Knowledge Management • Service Asset and Configuration Management • Change Management • Transition Management including on-/off-boarding of services and suppliers • Implementing IT Service Management Frameworks • Agile ways of working and approaches to Service Management capability • Service Management Tooling and Automation • Event Management • Availability and Capacity Management • Service Management of Cloud Services In this role, you will work directly with clients to assess, design, and improve IT service management capabilities across the service lifecycle. You will apply your operational experience to deliver practical, high-value recommendations, supporting the evolution of service management frameworks, tooling, and ways of working. You will engage confidently with stakeholders, contribute to consultancy bids, and help shape solutions that deliver measurable business outcomes. You will also support the growth of the Service Advisory practice by sharing best practice, contributing to thought leadership, and continually developing your own skills in a fast-evolving service management landscape, with strong backing from experienced colleagues. Key responsibilities include: Lead and support service management assessments, design, and improvement initiatives Apply operational expertise to enhance ITSM processes, workflows, and operating models Contribute to client engagements on-site, strengthening service delivery capabilities Support bid activity and solution design for service advisory opportunities Collaborate with peers to evolve consultancy tools, methods, and best practices Advise on service management tooling, automation, and modern ways of working Required qualifications to be successful in this role You will bring strong practical experience across IT Service Management, combined with the ability to communicate clearly with clients and stakeholders. You are adaptable, confident, and motivated to keep learning, using your expertise to help organisations improve service performance and maturity. Essential experience and skills: Strong experience across the IT Service Management lifecycle (ITIL v3 or ITIL 4) Proven background in service management process implementation and improvement Excellent stakeholder engagement, communication, and presentation skills Ability to produce high-quality written outputs such as reports and proposals Confidence working across varied client environments and assignments Willingness to travel within the UK for client engagements Desirable experience includes SIAM, ISO standards, cloud services, automation, public sector environments, and ITIL Expert or Managing Professional certification (or progress toward). Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
01/04/2026
Full time
ITSM Consultant Position Description Discover where complex meets meaningful as an ITSM Consultant in our in our Business Consulting and Service Advisory Practice team. You will be part of a team that combines subject matter and technical expertise with business understanding, providing our clients with the insights to build next generation IT services and operating models. Help tackle challenges across the public and private sector. Work alongside clients as we shape the future of how fundamental technologies connect and transform the user experience in the UK. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces. We are proud to hold a Gold Award recognising our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This is a hybrid role - you will be required to travel 1-2 days per week to client sites or CGI offices. You must be eligible and willing to undergo SC clearance. Your future duties and responsibilities To support the needs of our clients, we are looking for candidates with one or more of the following skills and experience across the IT Service Management framework, including but not limited to: • General Service Management • Service Desk • Request Fulfilment • Problem Management • Incident Management • Knowledge Management • Service Asset and Configuration Management • Change Management • Transition Management including on-/off-boarding of services and suppliers • Implementing IT Service Management Frameworks • Agile ways of working and approaches to Service Management capability • Service Management Tooling and Automation • Event Management • Availability and Capacity Management • Service Management of Cloud Services In this role, you will work directly with clients to assess, design, and improve IT service management capabilities across the service lifecycle. You will apply your operational experience to deliver practical, high-value recommendations, supporting the evolution of service management frameworks, tooling, and ways of working. You will engage confidently with stakeholders, contribute to consultancy bids, and help shape solutions that deliver measurable business outcomes. You will also support the growth of the Service Advisory practice by sharing best practice, contributing to thought leadership, and continually developing your own skills in a fast-evolving service management landscape, with strong backing from experienced colleagues. Key responsibilities include: Lead and support service management assessments, design, and improvement initiatives Apply operational expertise to enhance ITSM processes, workflows, and operating models Contribute to client engagements on-site, strengthening service delivery capabilities Support bid activity and solution design for service advisory opportunities Collaborate with peers to evolve consultancy tools, methods, and best practices Advise on service management tooling, automation, and modern ways of working Required qualifications to be successful in this role You will bring strong practical experience across IT Service Management, combined with the ability to communicate clearly with clients and stakeholders. You are adaptable, confident, and motivated to keep learning, using your expertise to help organisations improve service performance and maturity. Essential experience and skills: Strong experience across the IT Service Management lifecycle (ITIL v3 or ITIL 4) Proven background in service management process implementation and improvement Excellent stakeholder engagement, communication, and presentation skills Ability to produce high-quality written outputs such as reports and proposals Confidence working across varied client environments and assignments Willingness to travel within the UK for client engagements Desirable experience includes SIAM, ISO standards, cloud services, automation, public sector environments, and ITIL Expert or Managing Professional certification (or progress toward). Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
AV Event & Break Fix Technician We are recruiting for a hybrid AV Event & Break Fix Technician to deliver AV and Event technical support for a medical science client s meeting rooms and event spaces in the client s global headquarters in Cambridge. The object of this role is to ensure that various AV spaces and event spaces are maintained across the campus, that the equipment is in optimal working condition, and end users (where applicable) are conversant with the equipment they are using to ensure we provide an exceptional service to our clients. Whilst there are regular duties to be undertaken, the demands upon the function can be unpredictable, often with tight deadlines, and the individual must have proven skills in dealing with such environments. Flexibility in working hours is essential, especially when helping with client events; preparation for which may start in the early hours or potentially extend into the evening. Working as part of an events team as well as a service support team, playing a key part in all aspects of AV in relation to clients' events from pre-planning, identifying technical requirements, attending meetings in an advisory capacity, and event execution. You will also be required to provide support for client meetings Role and Responsibilities Experience in events is essential to this role. It is preferred that you hold Industry qualifications, including Barco Certified Operator, Dante Certified, YCATS Product Training (including Mixing & Networking), Q-SYS Level 2 & Control & UCI Fundamentals. Previous experience with such products is essential, as well as Control Systems, Wireless Audio, Lighting Controllers, VC Equipment, and PTZ Camera Equipment. You will be required to operate events from a smaller local scale up to full auditorium events, where the system will be dialled into a global call and broadcast out across the company. Conducting pre-event checks and post-event breakdowns. On-site support for larger-scale events where external event agencies will be utilising the already in-place equipment on-site. Ability to work closely with our client's Events Team, both coordinating the event before and during. Maintenance of the event's equipment as well as liaising with Break Fix resources for incidents. Coordinating your own time to ensure event requests and standards are met. Technical Skill Requirements Highly skilled in event management, event scheduling, and resource management. Expert user of analogue and digital sound mixing desks (Yamaha CL, QL series, M7CL, LS9, etc); Proficient in sound reinforcement (lapel and handheld microphones, headsets, etc) for corporate events Experienced in Live Event Streaming Experienced in Audio networking (Dante, Blu link, Sonos). Experienced in Video switchers (Analog Way, Extron). Experienced in projector setup, diagnostics, and maintenance. Working knowledge of video matrices, scalers (Extron, Kramer), and HDBaseT extenders (Extron, Kramer, Lightware). Very good knowledge of VC systems (Logitech, Poly, Cisco, Zoom, Microsoft Teams, etc ) and use of AV bridges and interfaces Knowledge of IPTV systems Good IT knowledge Knowledge of lighting and related systems Experience in the use of ticketing systems, specifically Service Now Education/Certifications: Preferences will be given to those applicants possessing any of the following: Client relations-related training/certifications AVIXA CTS-related certifications Audio software: Ableton Live; Isotope; Logic Pro; Pro Tools; Reaper; Waves Mixing consoles: AMS Neve DFC, Custom Series 75, Genesys, VR; Avid Digidesign Icon, C24; SSL AWS 900, Duality, G+ Video editing software: Da Vinci Resolve; Luma Fusion Audio DSP-related certifications Crestron-related certifications QSC-related certifications Networking/IT-related certifications Training will be given on-site whilst onboarding. Site and Shifts 5-days a week on site, initially working an 08:00-16:00 shift, long term, there is a shift pattern in place which covers 07:00-19:00 - shift will be 8hrs within this window. Working within a team of 4 in this building, reporting to the Senior Break Fix engineer and working alongside a head event engineer and a second hybrid events/breakfix engineer on the opposite shift. Day-to-day reporting is to our Cambridge-based Team Lead. The candidate will be dedicated to this specific building. There is no parking on site, but there are good bus routes and also lots of cycle storage.
31/03/2026
Full time
AV Event & Break Fix Technician We are recruiting for a hybrid AV Event & Break Fix Technician to deliver AV and Event technical support for a medical science client s meeting rooms and event spaces in the client s global headquarters in Cambridge. The object of this role is to ensure that various AV spaces and event spaces are maintained across the campus, that the equipment is in optimal working condition, and end users (where applicable) are conversant with the equipment they are using to ensure we provide an exceptional service to our clients. Whilst there are regular duties to be undertaken, the demands upon the function can be unpredictable, often with tight deadlines, and the individual must have proven skills in dealing with such environments. Flexibility in working hours is essential, especially when helping with client events; preparation for which may start in the early hours or potentially extend into the evening. Working as part of an events team as well as a service support team, playing a key part in all aspects of AV in relation to clients' events from pre-planning, identifying technical requirements, attending meetings in an advisory capacity, and event execution. You will also be required to provide support for client meetings Role and Responsibilities Experience in events is essential to this role. It is preferred that you hold Industry qualifications, including Barco Certified Operator, Dante Certified, YCATS Product Training (including Mixing & Networking), Q-SYS Level 2 & Control & UCI Fundamentals. Previous experience with such products is essential, as well as Control Systems, Wireless Audio, Lighting Controllers, VC Equipment, and PTZ Camera Equipment. You will be required to operate events from a smaller local scale up to full auditorium events, where the system will be dialled into a global call and broadcast out across the company. Conducting pre-event checks and post-event breakdowns. On-site support for larger-scale events where external event agencies will be utilising the already in-place equipment on-site. Ability to work closely with our client's Events Team, both coordinating the event before and during. Maintenance of the event's equipment as well as liaising with Break Fix resources for incidents. Coordinating your own time to ensure event requests and standards are met. Technical Skill Requirements Highly skilled in event management, event scheduling, and resource management. Expert user of analogue and digital sound mixing desks (Yamaha CL, QL series, M7CL, LS9, etc); Proficient in sound reinforcement (lapel and handheld microphones, headsets, etc) for corporate events Experienced in Live Event Streaming Experienced in Audio networking (Dante, Blu link, Sonos). Experienced in Video switchers (Analog Way, Extron). Experienced in projector setup, diagnostics, and maintenance. Working knowledge of video matrices, scalers (Extron, Kramer), and HDBaseT extenders (Extron, Kramer, Lightware). Very good knowledge of VC systems (Logitech, Poly, Cisco, Zoom, Microsoft Teams, etc ) and use of AV bridges and interfaces Knowledge of IPTV systems Good IT knowledge Knowledge of lighting and related systems Experience in the use of ticketing systems, specifically Service Now Education/Certifications: Preferences will be given to those applicants possessing any of the following: Client relations-related training/certifications AVIXA CTS-related certifications Audio software: Ableton Live; Isotope; Logic Pro; Pro Tools; Reaper; Waves Mixing consoles: AMS Neve DFC, Custom Series 75, Genesys, VR; Avid Digidesign Icon, C24; SSL AWS 900, Duality, G+ Video editing software: Da Vinci Resolve; Luma Fusion Audio DSP-related certifications Crestron-related certifications QSC-related certifications Networking/IT-related certifications Training will be given on-site whilst onboarding. Site and Shifts 5-days a week on site, initially working an 08:00-16:00 shift, long term, there is a shift pattern in place which covers 07:00-19:00 - shift will be 8hrs within this window. Working within a team of 4 in this building, reporting to the Senior Break Fix engineer and working alongside a head event engineer and a second hybrid events/breakfix engineer on the opposite shift. Day-to-day reporting is to our Cambridge-based Team Lead. The candidate will be dedicated to this specific building. There is no parking on site, but there are good bus routes and also lots of cycle storage.
Pell Frischmann is a specialist advisory and technical consultancy operating across the built and natural environment, helping to shape a better future for the communities in which we work. We offer consultancy services, with access to specialist sister companies and partners, to support both public and private-sector clients. We work across sectors encompassing buildings, infrastructure, and regeneration. Originally formed in 1926, we have a unique heritage in delivering client-focused solutions that deliver value through our commercial awareness, sustainable aspirations, and innovative approach. Our distinctive future is defined by our ownership; Pell Frischmann is a part of RSBG SE, the patient capital investment arm of RAG-Stiftung. RAG-Stiftung is a foundation with the long-term public purpose to deal with the environmental and social commitments resulting from the closing of Germany s coal mining industry. RSBG SE s mission is to generate sustainable funds for the foundation; so, our work directly contributes to the challenge of fighting global pollution and climate change. Main Purpose of the Job We are looking for an IT Administrator to work within the existing IT Customer Support team to provide support to over 600 users. The successful candidate will collaborate with IT Managers and IT Administrators, with a primary focus on delivering exceptional customer service. Main Duties and Responsibilities User IT Assistance: Provide IT assistance (2nd line desktop support) with computer-related issues, including software and hardware installation, troubleshooting for both Windows. IT Request Management: Maintain a record of all IT support requests and ensuring they are acknowledged and resolved quickly. Ensure that customers are satisfied with the IT service provided. Onboarding Management: Prepare new computer setups and create accounts for incoming staff members. Relationship Development: Maintain strong working relationships with colleagues, clients, suppliers, and other internal teams. IT Inventory Management: Keep an up-to-date inventory of all IT equipment and software. Knowledgebase Maintenance: Continually update and improve the help articles and FAQs in the Knowledgebase. What Qualifications, Experience & Skills are required? Qualification Relevant degree relating to IT support or time served equivalent. Any IT certifications Experience Credible IT support experience at 1st and/or 2nd Skills Windows 11 Excellent interpersonal and communication skills. Windows Server Administration ( Active Directory, Exchange, Intune) Network troubleshooting skills, LAN, WAN, Wi-fi, TCP, IP Excellent Troubleshooting skills in both Hardware and Software issues Troubleshooting VPN issues Driving Licence is essential for the role HP Laptop Troubleshooting Why Pell Frischmann? We are one of the UK's most influential and highly respected firms of infrastructure and built environment professionals. We provide a collaborative and supportive working environment, where you ll have the freedom and flexibility to create your own pathway and make a real impact within the business and in the communities in which you will operate. We'll support your ongoing personal and professional development as your career progresses, allowing you to reach your full potential. We are committed to providing equal opportunities for all, welcoming applications from all backgrounds and are delighted to be a part of the government's Disability Confident Scheme. We're happy to talk about flexible working and are committed to promoting the wellbeing of all our employees.
31/03/2026
Full time
Pell Frischmann is a specialist advisory and technical consultancy operating across the built and natural environment, helping to shape a better future for the communities in which we work. We offer consultancy services, with access to specialist sister companies and partners, to support both public and private-sector clients. We work across sectors encompassing buildings, infrastructure, and regeneration. Originally formed in 1926, we have a unique heritage in delivering client-focused solutions that deliver value through our commercial awareness, sustainable aspirations, and innovative approach. Our distinctive future is defined by our ownership; Pell Frischmann is a part of RSBG SE, the patient capital investment arm of RAG-Stiftung. RAG-Stiftung is a foundation with the long-term public purpose to deal with the environmental and social commitments resulting from the closing of Germany s coal mining industry. RSBG SE s mission is to generate sustainable funds for the foundation; so, our work directly contributes to the challenge of fighting global pollution and climate change. Main Purpose of the Job We are looking for an IT Administrator to work within the existing IT Customer Support team to provide support to over 600 users. The successful candidate will collaborate with IT Managers and IT Administrators, with a primary focus on delivering exceptional customer service. Main Duties and Responsibilities User IT Assistance: Provide IT assistance (2nd line desktop support) with computer-related issues, including software and hardware installation, troubleshooting for both Windows. IT Request Management: Maintain a record of all IT support requests and ensuring they are acknowledged and resolved quickly. Ensure that customers are satisfied with the IT service provided. Onboarding Management: Prepare new computer setups and create accounts for incoming staff members. Relationship Development: Maintain strong working relationships with colleagues, clients, suppliers, and other internal teams. IT Inventory Management: Keep an up-to-date inventory of all IT equipment and software. Knowledgebase Maintenance: Continually update and improve the help articles and FAQs in the Knowledgebase. What Qualifications, Experience & Skills are required? Qualification Relevant degree relating to IT support or time served equivalent. Any IT certifications Experience Credible IT support experience at 1st and/or 2nd Skills Windows 11 Excellent interpersonal and communication skills. Windows Server Administration ( Active Directory, Exchange, Intune) Network troubleshooting skills, LAN, WAN, Wi-fi, TCP, IP Excellent Troubleshooting skills in both Hardware and Software issues Troubleshooting VPN issues Driving Licence is essential for the role HP Laptop Troubleshooting Why Pell Frischmann? We are one of the UK's most influential and highly respected firms of infrastructure and built environment professionals. We provide a collaborative and supportive working environment, where you ll have the freedom and flexibility to create your own pathway and make a real impact within the business and in the communities in which you will operate. We'll support your ongoing personal and professional development as your career progresses, allowing you to reach your full potential. We are committed to providing equal opportunities for all, welcoming applications from all backgrounds and are delighted to be a part of the government's Disability Confident Scheme. We're happy to talk about flexible working and are committed to promoting the wellbeing of all our employees.
Want a senior technology leadership role where you can shape product direction, influence architecture and lead delivery across engineering, data and digital platforms? This is an opportunity to join a growing B2B digital business in a broad, high-impact role reporting to the CEO. You will lead technical delivery across product, platform and data, helping the business deliver new services, improve internal efficiency and make better decisions around architecture, tooling and technical investment. Head of Technical Delivery Bath / Hybrid (typically two days a month in the office) 85,000- 100,000 + up to 10% discretionary bonus This role will suit someone who enjoys operating at senior level, but still likes staying close enough to delivery to guide outcomes, remove blockers and keep momentum. What you'll be doing Lead delivery across engineering, data and technical operations Shape technical direction and architectural decisions across products and platforms Turn roadmap priorities into practical, costed delivery plans Improve delivery predictability, release quality and operational performance Oversee systems, integrations, cloud infrastructure and data flow Support the development of new products and services, including AI-related initiatives Drive automation of manual internal processes Manage external technology partners and specialist consultancies Lead and develop a small internal team What they're looking for Senior experience leading technical delivery, engineering or platform teams Strong architectural judgement and technical decision-making ability Experience working with data in a meaningful way Strong stakeholder skills and the ability to translate technical issues into business language A practical, commercially aware approach Comfort working in a smaller business where breadth and adaptability matter AI experience is helpful, but not a requirement. Team You will lead a small internal team, currently including: Helpdesk Analyst Data Engineer Software Tester Full Stack Developer Lead Data & Reporting Analyst You will also work closely with external partners across software development, IT support, cyber security, website improvement and AI advisory work. Why this role stands out This is a genuine opportunity to shape both product and technical direction in a business where technology is central to future growth. You will have the scope to influence what gets built, how it gets delivered and where technology can create the biggest commercial impact. Package 85,000- 100,000 salary Up to 10% discretionary bonus 25 days holiday plus bank holidays Private medical insurance or wellbeing allowance & more Interested? If you are looking for a senior role with broad ownership, strategic influence and the chance to shape delivery in a growing digital business, apply now or get in touch with Chris Lynes at Spectrum IT for more information. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
31/03/2026
Full time
Want a senior technology leadership role where you can shape product direction, influence architecture and lead delivery across engineering, data and digital platforms? This is an opportunity to join a growing B2B digital business in a broad, high-impact role reporting to the CEO. You will lead technical delivery across product, platform and data, helping the business deliver new services, improve internal efficiency and make better decisions around architecture, tooling and technical investment. Head of Technical Delivery Bath / Hybrid (typically two days a month in the office) 85,000- 100,000 + up to 10% discretionary bonus This role will suit someone who enjoys operating at senior level, but still likes staying close enough to delivery to guide outcomes, remove blockers and keep momentum. What you'll be doing Lead delivery across engineering, data and technical operations Shape technical direction and architectural decisions across products and platforms Turn roadmap priorities into practical, costed delivery plans Improve delivery predictability, release quality and operational performance Oversee systems, integrations, cloud infrastructure and data flow Support the development of new products and services, including AI-related initiatives Drive automation of manual internal processes Manage external technology partners and specialist consultancies Lead and develop a small internal team What they're looking for Senior experience leading technical delivery, engineering or platform teams Strong architectural judgement and technical decision-making ability Experience working with data in a meaningful way Strong stakeholder skills and the ability to translate technical issues into business language A practical, commercially aware approach Comfort working in a smaller business where breadth and adaptability matter AI experience is helpful, but not a requirement. Team You will lead a small internal team, currently including: Helpdesk Analyst Data Engineer Software Tester Full Stack Developer Lead Data & Reporting Analyst You will also work closely with external partners across software development, IT support, cyber security, website improvement and AI advisory work. Why this role stands out This is a genuine opportunity to shape both product and technical direction in a business where technology is central to future growth. You will have the scope to influence what gets built, how it gets delivered and where technology can create the biggest commercial impact. Package 85,000- 100,000 salary Up to 10% discretionary bonus 25 days holiday plus bank holidays Private medical insurance or wellbeing allowance & more Interested? If you are looking for a senior role with broad ownership, strategic influence and the chance to shape delivery in a growing digital business, apply now or get in touch with Chris Lynes at Spectrum IT for more information. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Senior 3rd Line Infrastructure Engineer / Bedford / £35,000 to £38,000 per annum + Benefits Join one of the UK s fastest-growing Managed Service Providers and take your IT career to the next level! If you re a sharp-thinking problem solver who loves variety, teamwork, and delivering great work, this is the role for you. What You ll Be Doing: As a Senior 3rd Line Infrastructure Engineer, you are the technical engine of the Technical Account Management team. This is not a standard "reactive" 3rd line role; while you will handle deep-level escalations, your primary focus is proactive infrastructure health and the delivery of technical projects. You will work closely with the Team Lead to ensure clients' infrastructure is aligned with best practices and modern standards. This is a hands-on role where you will design and implement a range of IT change projects for clients in your region. You will develop and maintain relationships that clients put trust in to deliver the solutions that their organisations need, while providing expertise-in-depth to the Service Team who escalate faults to you for resolution. Key Responsibilities of the Senior 3rd Line Infrastructure Engineer: Infrastructure Projects: Own and execute technical projects such as server migrations, Microsoft 365 tenant-to-tenant migrations, and network refreshes. Technical Alignment: Conduct regular technical reviews of client environments to identify risks, end-of-life hardware/software, and security gaps. 3rd Line Support: Act as a senior escalation point for the Service Desk, resolving complex issues across virtualization, storage, and cloud platforms. Documentation: Maintain high-quality technical documentation and "Site Files" for client environments to ensure seamless support across the business. Client Advisory: Support the Team Lead in technical meetings by providing data-driven insights on system performance and required upgrades. Experience & Qualifications: Minimum 3 5 years in a technical role, ideally within an MSP or a multi-site internal environment. Proven ability to follow a project plan, meet milestones, and communicate progress clearly. Based within a commutable distance of Bedford (for site visits and office collaboration). Ideally holding recognisable vendor qualifications Infrastructure: Expert knowledge of Windows Server (2019 onward), Active Directory/GPO, and Entra/Microsoft 365/Exchange Online. Virtualisation: Advanced experience with VMware vSphere or Microsoft Hyper-V. Cloud: Proven experience in Azure or AWS (migrations, environment builds, and security). Networking: Strong understanding of wired networking, experience with firewalls (Sophos/Fortinet/Cisco), and VPNs. Wireless Networking: Experience with planning, deployment and surveying of wireless networks in commercial, education and/or healthcare settings with vendors like Meraki/Aruba/Ruckus Backup & DR: Management of enterprise-level backup solutions (Veeam, Redstor, etc.). What s in It for You? £35,000 £38,000 based on experience 22 days annual leave A friendly, collaborative office culture Real variety every day is different Opportunities for professional development Avoid the city centre traffic! Be part of a team where your ideas and input genuinely matter Why Join? They re an ambitious, growing MSP with a passion for doing IT right. You ll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help customers succeed. This is the place for you if you want: Real influence Interesting technical challenges Supportive colleagues Space to grow your career Ready to Join? Apply Now for this exciting new Senior 3rd Line Infrastructure Engineer position for immediate consideration.
31/03/2026
Full time
Senior 3rd Line Infrastructure Engineer / Bedford / £35,000 to £38,000 per annum + Benefits Join one of the UK s fastest-growing Managed Service Providers and take your IT career to the next level! If you re a sharp-thinking problem solver who loves variety, teamwork, and delivering great work, this is the role for you. What You ll Be Doing: As a Senior 3rd Line Infrastructure Engineer, you are the technical engine of the Technical Account Management team. This is not a standard "reactive" 3rd line role; while you will handle deep-level escalations, your primary focus is proactive infrastructure health and the delivery of technical projects. You will work closely with the Team Lead to ensure clients' infrastructure is aligned with best practices and modern standards. This is a hands-on role where you will design and implement a range of IT change projects for clients in your region. You will develop and maintain relationships that clients put trust in to deliver the solutions that their organisations need, while providing expertise-in-depth to the Service Team who escalate faults to you for resolution. Key Responsibilities of the Senior 3rd Line Infrastructure Engineer: Infrastructure Projects: Own and execute technical projects such as server migrations, Microsoft 365 tenant-to-tenant migrations, and network refreshes. Technical Alignment: Conduct regular technical reviews of client environments to identify risks, end-of-life hardware/software, and security gaps. 3rd Line Support: Act as a senior escalation point for the Service Desk, resolving complex issues across virtualization, storage, and cloud platforms. Documentation: Maintain high-quality technical documentation and "Site Files" for client environments to ensure seamless support across the business. Client Advisory: Support the Team Lead in technical meetings by providing data-driven insights on system performance and required upgrades. Experience & Qualifications: Minimum 3 5 years in a technical role, ideally within an MSP or a multi-site internal environment. Proven ability to follow a project plan, meet milestones, and communicate progress clearly. Based within a commutable distance of Bedford (for site visits and office collaboration). Ideally holding recognisable vendor qualifications Infrastructure: Expert knowledge of Windows Server (2019 onward), Active Directory/GPO, and Entra/Microsoft 365/Exchange Online. Virtualisation: Advanced experience with VMware vSphere or Microsoft Hyper-V. Cloud: Proven experience in Azure or AWS (migrations, environment builds, and security). Networking: Strong understanding of wired networking, experience with firewalls (Sophos/Fortinet/Cisco), and VPNs. Wireless Networking: Experience with planning, deployment and surveying of wireless networks in commercial, education and/or healthcare settings with vendors like Meraki/Aruba/Ruckus Backup & DR: Management of enterprise-level backup solutions (Veeam, Redstor, etc.). What s in It for You? £35,000 £38,000 based on experience 22 days annual leave A friendly, collaborative office culture Real variety every day is different Opportunities for professional development Avoid the city centre traffic! Be part of a team where your ideas and input genuinely matter Why Join? They re an ambitious, growing MSP with a passion for doing IT right. You ll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help customers succeed. This is the place for you if you want: Real influence Interesting technical challenges Supportive colleagues Space to grow your career Ready to Join? Apply Now for this exciting new Senior 3rd Line Infrastructure Engineer position for immediate consideration.
Job Title: Service Desk Advisor - 1st Line IT Support Location: Chester (Local candidates preferred) Salary: £33,000 Contract : 12 months About the Role We're looking for a Service Desk Advisor to join our growing IT support team. This is a fantastic opportunity for someone with customer service experience and a passion for technology, who wants to develop a career in IT. You'll be the first point of contact for end users, providing support via voice and chat . From password resets to helping colleagues navigate Office 365 tools, you'll play a vital role in keeping teams connected and supported. Key Responsibilities Provide 1st line IT support across Microsoft 365 (Outlook, Teams, Excel, Copilot and wider MS suite) Manage common queries such as password resets, profile setups, and navigation help Deliver customer-focused support via phone and chat, ensuring queries are resolved or escalated efficiently Work collaboratively within a diverse and supportive team Accurately log, track, and update incidents in line with IT processes. What We're Looking For Strong customer service / client care skills (IT background not essential) An interest in technology and a willingness to learn about IT support Great communication and problem-solving skills Graduate / early career exposure to IT is welcome, but attitude and service mindset are most important Ability to engage well in conversation and explain technical steps clearly What's on Offer Hybrid working (remote with some local presence in Chester) Excellent career development into IT and technical support Supportive team environment with ongoing training Onsite facilities including shower access for those commuting in Interested? If you're enthusiastic about building a career in IT support and enjoy helping people, we'd love to hear from you. Apply now and take your first step into the world of IT.
03/10/2025
Full time
Job Title: Service Desk Advisor - 1st Line IT Support Location: Chester (Local candidates preferred) Salary: £33,000 Contract : 12 months About the Role We're looking for a Service Desk Advisor to join our growing IT support team. This is a fantastic opportunity for someone with customer service experience and a passion for technology, who wants to develop a career in IT. You'll be the first point of contact for end users, providing support via voice and chat . From password resets to helping colleagues navigate Office 365 tools, you'll play a vital role in keeping teams connected and supported. Key Responsibilities Provide 1st line IT support across Microsoft 365 (Outlook, Teams, Excel, Copilot and wider MS suite) Manage common queries such as password resets, profile setups, and navigation help Deliver customer-focused support via phone and chat, ensuring queries are resolved or escalated efficiently Work collaboratively within a diverse and supportive team Accurately log, track, and update incidents in line with IT processes. What We're Looking For Strong customer service / client care skills (IT background not essential) An interest in technology and a willingness to learn about IT support Great communication and problem-solving skills Graduate / early career exposure to IT is welcome, but attitude and service mindset are most important Ability to engage well in conversation and explain technical steps clearly What's on Offer Hybrid working (remote with some local presence in Chester) Excellent career development into IT and technical support Supportive team environment with ongoing training Onsite facilities including shower access for those commuting in Interested? If you're enthusiastic about building a career in IT support and enjoy helping people, we'd love to hear from you. Apply now and take your first step into the world of IT.
IT Project Engineer - Exciting New Role with a Leading MSP Are you a skilled 2nd/3rd Line Engineer with hands-on project experience, ready to take the next step into a dedicated IT Project role ? Do you want to work with a fast-growing MSP, delivering complex technical projects for a diverse client base, whilst expanding your skills across enterprise-level tech? This is a brand-new opportunity to join a supportive, close-knit team, working on high-value IT projects that make a real impact for 400+ businesses across the UK. Location: Redhill Salary: £40,000 - £50,000 (DOE) Benefits: Company laptop & equipment, performance-based bonus, 22 days holiday (rising to 25 with service), Ongoing training & development support, regular team socials and a supportive working culture The Role As an IT Project Engineer, you will take ownership of the planning, delivery, and implementation of a wide variety of technical projects. You'll work closely with the wider engineering team, helping scope requirements, configure solutions, and ensure smooth deployment to client environments. You'll be trusted to deliver across Microsoft, networking, virtualisation, and security technologies, providing technical expertise while maintaining excellent client communication. This is a role for someone with proven 2nd or 3rd Line experience, who has already been involved in project delivery and is looking to step fully into a project-focused position. Your Day-to-Day: Deliver and implement technical projects for SME clients, both remotely and on-site Work closely with project managers and senior engineers to scope and plan solutions Configure and deploy servers, networking, virtual desktops, and security solutions Provide escalated technical input during project phases, ensuring successful delivery Assist with client onboarding and infrastructure upgrades Document all project work and hand over smoothly to support teams Act as a trusted technical advisor, ensuring clients understand solutions and best practices Tech You Will Work With: OS & Servers: Windows Server, Active Directory, Azure AD, Hyper-V, VMware Cloud & Virtualisation: Microsoft 365, Citrix, RDS Networking: Firewalls, switches, routers (e.g., Fortinet, Cisco, Sophos) Backups & DR: Veeam, off-site disaster recovery solutions Monitoring & Security: MSP-standard monitoring tools, patching & endpoint protection What You Bring: At least 2 years' experience delivering IT projects in an MSP or fast-paced IT environment Strong technical grounding at 2nd/3rd Line level across Microsoft, networking & infrastructure Proven experience in scoping, configuring, and implementing technical solutions Excellent problem-solving and communication skills Customer-first approach, with the ability to explain technical solutions in plain English A full UK driving licence and access to a vehicle (essential due to client site visits) For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
03/10/2025
Full time
IT Project Engineer - Exciting New Role with a Leading MSP Are you a skilled 2nd/3rd Line Engineer with hands-on project experience, ready to take the next step into a dedicated IT Project role ? Do you want to work with a fast-growing MSP, delivering complex technical projects for a diverse client base, whilst expanding your skills across enterprise-level tech? This is a brand-new opportunity to join a supportive, close-knit team, working on high-value IT projects that make a real impact for 400+ businesses across the UK. Location: Redhill Salary: £40,000 - £50,000 (DOE) Benefits: Company laptop & equipment, performance-based bonus, 22 days holiday (rising to 25 with service), Ongoing training & development support, regular team socials and a supportive working culture The Role As an IT Project Engineer, you will take ownership of the planning, delivery, and implementation of a wide variety of technical projects. You'll work closely with the wider engineering team, helping scope requirements, configure solutions, and ensure smooth deployment to client environments. You'll be trusted to deliver across Microsoft, networking, virtualisation, and security technologies, providing technical expertise while maintaining excellent client communication. This is a role for someone with proven 2nd or 3rd Line experience, who has already been involved in project delivery and is looking to step fully into a project-focused position. Your Day-to-Day: Deliver and implement technical projects for SME clients, both remotely and on-site Work closely with project managers and senior engineers to scope and plan solutions Configure and deploy servers, networking, virtual desktops, and security solutions Provide escalated technical input during project phases, ensuring successful delivery Assist with client onboarding and infrastructure upgrades Document all project work and hand over smoothly to support teams Act as a trusted technical advisor, ensuring clients understand solutions and best practices Tech You Will Work With: OS & Servers: Windows Server, Active Directory, Azure AD, Hyper-V, VMware Cloud & Virtualisation: Microsoft 365, Citrix, RDS Networking: Firewalls, switches, routers (e.g., Fortinet, Cisco, Sophos) Backups & DR: Veeam, off-site disaster recovery solutions Monitoring & Security: MSP-standard monitoring tools, patching & endpoint protection What You Bring: At least 2 years' experience delivering IT projects in an MSP or fast-paced IT environment Strong technical grounding at 2nd/3rd Line level across Microsoft, networking & infrastructure Proven experience in scoping, configuring, and implementing technical solutions Excellent problem-solving and communication skills Customer-first approach, with the ability to explain technical solutions in plain English A full UK driving licence and access to a vehicle (essential due to client site visits) For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it. Technical Support advisor Salary: £27,500 Technical Support advisor Hours: 7:30am-5:30am (40 hours in between) Technical Support advisor company benefits: -20 Days holiday + Bank holidays (rising to 25 over 5 years) -Company parking. -Flexible working hours. -Pension contribution. Technical Support advisor roles and responsibilities: -To provide technical support through calls and email to end users and engineers/electricians. -Dealing with all customer requests in a professional & helpful manor. -Maintain and increase product knowledge and have a keen eye and interest in our products. -Logging technical issues. -Ensure the customer is aware of how to obtain a replacement and our policies and procedures should this be required. -Assist with product testing on possible faulty returns. -Quotations to be sent via email to ensure a personal approach. ?-Answer product related questions utilising information from data sheets and Fresh Desk Technical Support Advisor key competencies: -Experience in an IT support role. -Great customer service scores. -Attention to detail. -Ability to prioritise a large workload. If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy
03/10/2025
Full time
We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it. Technical Support advisor Salary: £27,500 Technical Support advisor Hours: 7:30am-5:30am (40 hours in between) Technical Support advisor company benefits: -20 Days holiday + Bank holidays (rising to 25 over 5 years) -Company parking. -Flexible working hours. -Pension contribution. Technical Support advisor roles and responsibilities: -To provide technical support through calls and email to end users and engineers/electricians. -Dealing with all customer requests in a professional & helpful manor. -Maintain and increase product knowledge and have a keen eye and interest in our products. -Logging technical issues. -Ensure the customer is aware of how to obtain a replacement and our policies and procedures should this be required. -Assist with product testing on possible faulty returns. -Quotations to be sent via email to ensure a personal approach. ?-Answer product related questions utilising information from data sheets and Fresh Desk Technical Support Advisor key competencies: -Experience in an IT support role. -Great customer service scores. -Attention to detail. -Ability to prioritise a large workload. If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy
We have an exciting opportunity for a Senior IT Support Engineer to join our well-established client in Saint Leonards, East Sussex. MFK Recruitment has successfully recruited 45 IT Professionals for this well-established company in the past 5 years, 32 are still with the company! Extremely ambitious company, and they're very interested in having individuals join their team, who are keen to progress and succeed. (The vast majority of our candidates have progressed in a short space of time!) Exciting and varied role: We're looking for a Senior IT Support Engineer who has the gravitas to be able to interact with local management and also visit clients' sites. We estimate 1 day per week with clients, 2 days per week on desk escalations and 2 days per week on projects, although this will vary from week to week in line with demand across the organisation. This needs to be a real team player who can cope with a fluid and changing workload. Senior IT Support Engineer - Job Purpose: To provide expert technical support for day-to-day client technical issues, as well as the delivery of projects. This role focuses on resolving complex issues, ensuring smooth system integrations, and driving continuous improvement in processes to meet client needs and optimise performance. Senior IT Support Engineer - Principal Responsibilities: Escalation route for technical queries from the level 1 & 2 engineers. Delivering project work as defined by the Head of Project Management Mobilising as a team & communicating effectively through the relevant channels in the event of high-risk business critical P1 outage or security incident Although there won't be an expectation to answer calls regularly, you will be placed in the 3rd tier phone queue in the event of busy periods Part of your role will require you to tackle proactive tasks such as Firmware Upgrades/Process Development/Project Delivery/Recurring infrastructure checks You must be able to work as a team alongside other engineers with a combined goal of continuous service improvement & innovation Likelihood of being enrolled on a Change Advisory Board & part responsible for managing change & risk on the service desk Senior IT Support Engineer - Qualifications and Experience: MSP experience or a customer-centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 5+ years of technical helpdesk environment Firewall Implementations -Fortigate/Cisco/SonicWall/Watchguard Backup Solutions - Azure/Veeam Virtualisation - Hyper-V, VMware, AVD, RDS In-depth Knowledge of O365 suite & MFA Able to answer complex Networking questions.
03/10/2025
Full time
We have an exciting opportunity for a Senior IT Support Engineer to join our well-established client in Saint Leonards, East Sussex. MFK Recruitment has successfully recruited 45 IT Professionals for this well-established company in the past 5 years, 32 are still with the company! Extremely ambitious company, and they're very interested in having individuals join their team, who are keen to progress and succeed. (The vast majority of our candidates have progressed in a short space of time!) Exciting and varied role: We're looking for a Senior IT Support Engineer who has the gravitas to be able to interact with local management and also visit clients' sites. We estimate 1 day per week with clients, 2 days per week on desk escalations and 2 days per week on projects, although this will vary from week to week in line with demand across the organisation. This needs to be a real team player who can cope with a fluid and changing workload. Senior IT Support Engineer - Job Purpose: To provide expert technical support for day-to-day client technical issues, as well as the delivery of projects. This role focuses on resolving complex issues, ensuring smooth system integrations, and driving continuous improvement in processes to meet client needs and optimise performance. Senior IT Support Engineer - Principal Responsibilities: Escalation route for technical queries from the level 1 & 2 engineers. Delivering project work as defined by the Head of Project Management Mobilising as a team & communicating effectively through the relevant channels in the event of high-risk business critical P1 outage or security incident Although there won't be an expectation to answer calls regularly, you will be placed in the 3rd tier phone queue in the event of busy periods Part of your role will require you to tackle proactive tasks such as Firmware Upgrades/Process Development/Project Delivery/Recurring infrastructure checks You must be able to work as a team alongside other engineers with a combined goal of continuous service improvement & innovation Likelihood of being enrolled on a Change Advisory Board & part responsible for managing change & risk on the service desk Senior IT Support Engineer - Qualifications and Experience: MSP experience or a customer-centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 5+ years of technical helpdesk environment Firewall Implementations -Fortigate/Cisco/SonicWall/Watchguard Backup Solutions - Azure/Veeam Virtualisation - Hyper-V, VMware, AVD, RDS In-depth Knowledge of O365 suite & MFA Able to answer complex Networking questions.
Are you an experienced IT leader ready to take full ownership of a business-critical IT function? This is a unique opportunity to join a fast-paced, multi-site logistics and supply chain business as they modernise, integrate, and scale their technology capabilities. We re seeking a hands-on IT Manager to lead a small but vital team responsible for all IT systems, infrastructure, and security across UK depots and international operations. This is a board-supported role with the mandate and autonomy to reshape IT strategy, reduce risk, and drive a service-led culture. Key Responsibilities Lead the development and delivery of a group-wide IT strategy aligned with business growth plans. Oversee and optimise Transport Management Systems (TMS) and Warehouse Management Systems (WMS) to ensure reliability, scalability, and user compliance. Modernise IT infrastructure across multiple sites, including Microsoft 365, cloud services, and hardware lifecycle management . Build and lead a high-performing IT team , introducing structure, accountability, and career development. Establish and maintain robust cybersecurity frameworks , including audits, threat prevention, and staff training. Drive integration and automation projects to eliminate manual workarounds and enable seamless data flow. Implement formal helpdesk processes, SLAs, and escalation procedures to deliver exceptional internal service. Manage budgets, vendors, licensing, and governance , ensuring compliance and cost efficiency. Act as a trusted advisor to the leadership team, providing insight into IT risk, performance, and future planning. About You We re looking for a confident and commercially minded IT leader with experience in high-paced, multi-site environments (logistics, transport, warehousing, manufacturing, or similar). You ll be able to: Lead cultural and operational change, shifting IT from reactive to proactive. Balance strategic vision with hands-on problem-solving. Communicate effectively with both technical and non-technical teams. Drive resilience, security, and scalability in a mission-critical IT function. Essential skills: Senior IT leadership experience in a relevant industry. Strong knowledge of TMS, WMS, and business-critical systems . Solid expertise in infrastructure, cloud environments, and Microsoft 365 . Proven cybersecurity strategy and risk management experience. Project delivery and integration expertise, with a track record of measurable improvements. Why Apply? This is a rare opportunity to lead technology transformation in a business that is serious about investment, growth, and IT as a strategic enabler . You ll have autonomy, board-level backing, and the chance to make a lasting impact by building a modern, scalable, and service-focused IT function.
02/10/2025
Full time
Are you an experienced IT leader ready to take full ownership of a business-critical IT function? This is a unique opportunity to join a fast-paced, multi-site logistics and supply chain business as they modernise, integrate, and scale their technology capabilities. We re seeking a hands-on IT Manager to lead a small but vital team responsible for all IT systems, infrastructure, and security across UK depots and international operations. This is a board-supported role with the mandate and autonomy to reshape IT strategy, reduce risk, and drive a service-led culture. Key Responsibilities Lead the development and delivery of a group-wide IT strategy aligned with business growth plans. Oversee and optimise Transport Management Systems (TMS) and Warehouse Management Systems (WMS) to ensure reliability, scalability, and user compliance. Modernise IT infrastructure across multiple sites, including Microsoft 365, cloud services, and hardware lifecycle management . Build and lead a high-performing IT team , introducing structure, accountability, and career development. Establish and maintain robust cybersecurity frameworks , including audits, threat prevention, and staff training. Drive integration and automation projects to eliminate manual workarounds and enable seamless data flow. Implement formal helpdesk processes, SLAs, and escalation procedures to deliver exceptional internal service. Manage budgets, vendors, licensing, and governance , ensuring compliance and cost efficiency. Act as a trusted advisor to the leadership team, providing insight into IT risk, performance, and future planning. About You We re looking for a confident and commercially minded IT leader with experience in high-paced, multi-site environments (logistics, transport, warehousing, manufacturing, or similar). You ll be able to: Lead cultural and operational change, shifting IT from reactive to proactive. Balance strategic vision with hands-on problem-solving. Communicate effectively with both technical and non-technical teams. Drive resilience, security, and scalability in a mission-critical IT function. Essential skills: Senior IT leadership experience in a relevant industry. Strong knowledge of TMS, WMS, and business-critical systems . Solid expertise in infrastructure, cloud environments, and Microsoft 365 . Proven cybersecurity strategy and risk management experience. Project delivery and integration expertise, with a track record of measurable improvements. Why Apply? This is a rare opportunity to lead technology transformation in a business that is serious about investment, growth, and IT as a strategic enabler . You ll have autonomy, board-level backing, and the chance to make a lasting impact by building a modern, scalable, and service-focused IT function.
BAE Systems Digital Intelligence
Gloucester, Gloucestershire
Role summary The successful candidate will be joining the Classified Infrastructure Team with responsibility for addressing infrastructure support issues, maintaining and managing the overall performance and availability of the Classified networks and other hosted systems. Providing support to users at all levels of the organization will form a key element of this role. Principle Responsibilities Administering a virtualised production environment. Installation and support of hardware (including servers, thin clients, PC's, network hardware, printers, telephones). Installation and support of software (including desktop & server applications) Resolving incidents within agreed service levels. Technical input into infrastructure changes following change management processes. Support for Exchange, Active Directory, VMWare, SharePoint & Citrix platforms. Network support for Cisco environments. Identify underlying problems discovered during day-to-day operations, raising them with the Classified Infrastrucure Manager and managing them to resolution. Complete routine operations schedules for servers, server applications, databases, systems and network elements using established and repeatable procedures following corporate standards and requirements. Updating or writing additional material as required. Design and assurance Education / Experience At least two of: MCSA / MCSE (preferred). CCNA / CCDA. VCP 3-5 years experience working in a busy IS Department or other relevant work experience. Technical Skills Advanced level: Install, configure & support Microsoft Windows Server 2008, 2012 & 2016, Active Directory, Exchange 2010, 2013, 2016 & 2019 SQL 2005, 2008, 2012 & 2014, Windows 7, 8.1 & 10 Install, configure & support of VMWARE (Infrastructure 5.5 and higher) Networking & Security - TCP/IP, DNS, Firewall Install, Configure & Support Citrix, PVS, Appsense Intermediate level: Install, configure & support of Linux (Cent OS, Redhat & Debian) UNIX Networking & Security - MPLS, VPN (IPSec & SSL), client security. Administration and support of SAN Environments. The successful candidate will also have experience with a variety of IT administration & management applications. Personal Characteristics Very strong attention to detail. Excellent analytical & problem solving skills. Positive attitude. Capable of handling multiple priorities in fast paced surroundings. Ability to work to challenging deadlines. Excellent communication skills (written & verbal). Strong interpersonal skills with the ability to work in an international environment. Flexible approach to work with the ability to pro-actively take the initiative and work independently with little supervision, and also to be part of a collaborative team where ideas & skills are shared. Ability to acquire new skills quickly and learn on the job. Ability to fully assess the impact of making changes on existing environments Professional / flexible individual that can adapt quickly to changing requirements or priorities and where necessary divert to assist other teams/projects. Other Attributes This role may require travel to our international / regional offices for work on remote sites. The successful candidate will be up to date with trends in IT and be able to relate these to business goals. Lifting & moving of equipment may be required during the course of work. Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. About BAE Systems Digital Intelligence BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments. Launched in 2022, Digital Intelligence is part of BAE Systems, and has a rich heritage in helping to defend nations and businesses around the world from advanced threats. Division overview: Functions At BAE Systems Digital Intelligence, we pride ourselves in being a leader in the cyber defence industry, and the business could not operate without all the dedicated work of our Functions teams. From Finance & Operations through Communications & Marketing, to HR and Site Operations and more, our Functions teams enable our divisions to implement ground-breaking digital transformations and crucial defence software. As part of Functions, you will be supporting and partnering with our global business from the backline, being a strategic advisor within your specialist area, and ensuring the business runs smoothly and efficiently. We all have a role to play in defending our clients; and this is yours.
24/09/2022
Full time
Role summary The successful candidate will be joining the Classified Infrastructure Team with responsibility for addressing infrastructure support issues, maintaining and managing the overall performance and availability of the Classified networks and other hosted systems. Providing support to users at all levels of the organization will form a key element of this role. Principle Responsibilities Administering a virtualised production environment. Installation and support of hardware (including servers, thin clients, PC's, network hardware, printers, telephones). Installation and support of software (including desktop & server applications) Resolving incidents within agreed service levels. Technical input into infrastructure changes following change management processes. Support for Exchange, Active Directory, VMWare, SharePoint & Citrix platforms. Network support for Cisco environments. Identify underlying problems discovered during day-to-day operations, raising them with the Classified Infrastrucure Manager and managing them to resolution. Complete routine operations schedules for servers, server applications, databases, systems and network elements using established and repeatable procedures following corporate standards and requirements. Updating or writing additional material as required. Design and assurance Education / Experience At least two of: MCSA / MCSE (preferred). CCNA / CCDA. VCP 3-5 years experience working in a busy IS Department or other relevant work experience. Technical Skills Advanced level: Install, configure & support Microsoft Windows Server 2008, 2012 & 2016, Active Directory, Exchange 2010, 2013, 2016 & 2019 SQL 2005, 2008, 2012 & 2014, Windows 7, 8.1 & 10 Install, configure & support of VMWARE (Infrastructure 5.5 and higher) Networking & Security - TCP/IP, DNS, Firewall Install, Configure & Support Citrix, PVS, Appsense Intermediate level: Install, configure & support of Linux (Cent OS, Redhat & Debian) UNIX Networking & Security - MPLS, VPN (IPSec & SSL), client security. Administration and support of SAN Environments. The successful candidate will also have experience with a variety of IT administration & management applications. Personal Characteristics Very strong attention to detail. Excellent analytical & problem solving skills. Positive attitude. Capable of handling multiple priorities in fast paced surroundings. Ability to work to challenging deadlines. Excellent communication skills (written & verbal). Strong interpersonal skills with the ability to work in an international environment. Flexible approach to work with the ability to pro-actively take the initiative and work independently with little supervision, and also to be part of a collaborative team where ideas & skills are shared. Ability to acquire new skills quickly and learn on the job. Ability to fully assess the impact of making changes on existing environments Professional / flexible individual that can adapt quickly to changing requirements or priorities and where necessary divert to assist other teams/projects. Other Attributes This role may require travel to our international / regional offices for work on remote sites. The successful candidate will be up to date with trends in IT and be able to relate these to business goals. Lifting & moving of equipment may be required during the course of work. Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. About BAE Systems Digital Intelligence BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments. Launched in 2022, Digital Intelligence is part of BAE Systems, and has a rich heritage in helping to defend nations and businesses around the world from advanced threats. Division overview: Functions At BAE Systems Digital Intelligence, we pride ourselves in being a leader in the cyber defence industry, and the business could not operate without all the dedicated work of our Functions teams. From Finance & Operations through Communications & Marketing, to HR and Site Operations and more, our Functions teams enable our divisions to implement ground-breaking digital transformations and crucial defence software. As part of Functions, you will be supporting and partnering with our global business from the backline, being a strategic advisor within your specialist area, and ensuring the business runs smoothly and efficiently. We all have a role to play in defending our clients; and this is yours.
Job Role:IT Systems Administrator/Infrastructure Engineer Reports To:IT Manager Location:Waterloo SE1 (London) Hours:Flexible, to ensure team presence from 8.30am to 6pm Salary:£45,000 - £55,000 per annum, depending on experience, plus benefits Joining a small team as the third member of the IT team you will ideally have some good exposure to automation and Intune and be excited by the opportunity to help this company migrate to the cloud over the next 18 months whilst also getting involved with BAU and project work. Whilst technical skills are important, personality is key, they can train the skills. The Company: Independent firm of chartered surveyors and technical specialists also providing a full building consultancy service. For more than 25 years they have been building their reputation for delivering creative solutions on some of the most prestigious developments in the UK and around the world. With over 150 staff in offices in London and Manchester, they are the largest specialist advisor in the UK. The Role: A proactive, keen and technically minded individual not afraid to get stuck in and willing to help in all areas of the department. As a key member of a small team being team player is an absolute must. Self-sufficient troubleshooting and diagnostic experience and strong attention to detail are also vital. You will be reporting to the IT Manager and responsible for all systems and networking administration. Duties Include (but are not limited to): *Install and configure software and hardware *Manage and maintain networks, Servers and technology tools *Manage remote security and application deployment *Monitor performance and maintain systems according to requirements *Troubleshoot any issues and outages *Ensure security through access controls, Firewalls and backups *Upgrade systems with new software and hardware releases *Work with the IT Manager to ensure up to date technical documentation, manuals and IT policies *End user support as and when required as 2nd/3rd line point of escalation Required Skills and Attributes: *Must have previous experience in a Systems Administrator, Network Administrator, or similar role *Strong technical experience of networking *Experience of Firewall and VPN configuration *Helpdesk support experience *Technical implementation experience *On-site and remote user support *Professional presentation, customer-service focused and a can-do attitude *Well organised approach to tasks and projects *Ability to multitask and work at speed when under pressure *Excellent oral and written communication skills, with the ability to interact with users at all levels of the company *Exposure to cloud infrastructure and systems migrations is desirable Hardware and Software Experience: *M365 InTune application and device deployment *M365 Intune security configuration and management - including Azure AD *Windows 10 *Microsoft Office 365 implementation and management *Windows server 2016 - AD, GPO, DNS, DHCP, WSUS, WDS, & TCP/IP *Managed Anti-Virus set-up and maintenance *VMware ESXi management and configuration *SAN management and configuration *Veeam Backup & Replication *Networking - Core and Edge switch management - including: vLans, ACL's, PoE, QOS *SonicWall Firewall management *Cisco Meraki wifi management *AWS server management *Mac and iOS knowledge. Person Specification: *Educated to degree level in Information Technology, Computer Science or a related discipline *Professional certifications (egMCSE) is a plus *Holds ITIL qualification or can demonstrate understanding of ITIL principles *Excellent time management skills *Excellent problem-solving aptitude Teamwork, trust and support are important to the IT team and the company as a whole TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.
24/09/2022
Full time
Job Role:IT Systems Administrator/Infrastructure Engineer Reports To:IT Manager Location:Waterloo SE1 (London) Hours:Flexible, to ensure team presence from 8.30am to 6pm Salary:£45,000 - £55,000 per annum, depending on experience, plus benefits Joining a small team as the third member of the IT team you will ideally have some good exposure to automation and Intune and be excited by the opportunity to help this company migrate to the cloud over the next 18 months whilst also getting involved with BAU and project work. Whilst technical skills are important, personality is key, they can train the skills. The Company: Independent firm of chartered surveyors and technical specialists also providing a full building consultancy service. For more than 25 years they have been building their reputation for delivering creative solutions on some of the most prestigious developments in the UK and around the world. With over 150 staff in offices in London and Manchester, they are the largest specialist advisor in the UK. The Role: A proactive, keen and technically minded individual not afraid to get stuck in and willing to help in all areas of the department. As a key member of a small team being team player is an absolute must. Self-sufficient troubleshooting and diagnostic experience and strong attention to detail are also vital. You will be reporting to the IT Manager and responsible for all systems and networking administration. Duties Include (but are not limited to): *Install and configure software and hardware *Manage and maintain networks, Servers and technology tools *Manage remote security and application deployment *Monitor performance and maintain systems according to requirements *Troubleshoot any issues and outages *Ensure security through access controls, Firewalls and backups *Upgrade systems with new software and hardware releases *Work with the IT Manager to ensure up to date technical documentation, manuals and IT policies *End user support as and when required as 2nd/3rd line point of escalation Required Skills and Attributes: *Must have previous experience in a Systems Administrator, Network Administrator, or similar role *Strong technical experience of networking *Experience of Firewall and VPN configuration *Helpdesk support experience *Technical implementation experience *On-site and remote user support *Professional presentation, customer-service focused and a can-do attitude *Well organised approach to tasks and projects *Ability to multitask and work at speed when under pressure *Excellent oral and written communication skills, with the ability to interact with users at all levels of the company *Exposure to cloud infrastructure and systems migrations is desirable Hardware and Software Experience: *M365 InTune application and device deployment *M365 Intune security configuration and management - including Azure AD *Windows 10 *Microsoft Office 365 implementation and management *Windows server 2016 - AD, GPO, DNS, DHCP, WSUS, WDS, & TCP/IP *Managed Anti-Virus set-up and maintenance *VMware ESXi management and configuration *SAN management and configuration *Veeam Backup & Replication *Networking - Core and Edge switch management - including: vLans, ACL's, PoE, QOS *SonicWall Firewall management *Cisco Meraki wifi management *AWS server management *Mac and iOS knowledge. Person Specification: *Educated to degree level in Information Technology, Computer Science or a related discipline *Professional certifications (egMCSE) is a plus *Holds ITIL qualification or can demonstrate understanding of ITIL principles *Excellent time management skills *Excellent problem-solving aptitude Teamwork, trust and support are important to the IT team and the company as a whole TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.
Technical Delivery Lead (Manager)- apply today! Do you Enjoy developing long lasting working relationships with clients in some of the biggest household names in the world, across a variety of industries? Dream of delivering innovative, tailored modern IT solutions that truly make a difference? Wish to work with a team where your individual skills and experience are recognised and valued? Have an innate passion for technology - a thirst for knowledge and learning new skills? If any of these statements struck a chord with you, you need to get in touch with us! Avanade are looking for experienced and enthusiastic Technical Delivery Lead expert to join us at Manager or Group Manager level. You will become part of our diverse and accomplished Infrastructure community, working with the latest Microsoft 365 technologies, helping deliver high quality, bespoke solutions to our clients. Note: We are not able to accept applications from those requiring Visa/ Work permit sponsorship. Applicants must already be eligible to live and work in UK. About our team : The Infrastructure team play an instrumental part in doing what Avanade does best: we design and run the foundational core of our innovative digital solutions for our clients, working with them to transform their businesses for the future. We are a friendly, enthusiastic, and diverse bunch of people, currently 125 strong and growing. We would love to bring on more people who are just as passionate for technology as we are; people that love to learn new skills and grow their careers, all while enjoying a good work-life balance and a good social life after work. Come and work with the best Microsoft technologists. Be part of a team that innovates and develops revolutionary solutions for our clients, delivering tomorrows technology today. About you: Enterprise Mobility & Security - Intune MDM & MAM, AAD, Identity, Information Protection, Threat Protection, Cloud App Security Windows 10 - Intune/ SCCM, Autopilot, Hybrid AD joins, Defender ATP, PowerShell Windows Virtual Desktop (WVD) - Architecture, Deployment, Azure Automation, FSlogix, Azure Files Microsoft Endpoint Manager - Configuration Manager Current Branch, Intune and Co-management Workloads, Windows as a Service AD - GPO, DNS, DHCP, Health checks You love a challenge when it comes to complex technical solutions You enjoy working with team members from diverse backgrounds across the globe. As a Technical Delivery Lead, Manager you bring the following skills: Superb communication and interpersonal skills - you will work directly with our clients, alongside our robust team of consultants, or within a client team. You can communicate and present complex information to both technical and non-technical stakeholders, verbally and in written form. Lead large & small project teams involved in the delivery of Modern Workplace, in particular Windows 10, Enterprise Mobility & Security, Microsoft Endpoint Manager and Windows Virtual Desktop Manage client relationships to ensure successful delivery, taking responsibility for project reporting and budget tracking Act as the overall architect and provide deep subject matter expertise in either Windows 10, Enterprise Mobility & Security, Microsoft Endpoint Manager or Windows Virtual Desktop You have experience engaging with the client to gather and advise on their requirements, writing high level and detailed designs as well as define architectural topologies. Maintain strong working knowledge of the Office365 service, and all required tools and products. Some of the benefits we offer are: Private Medical Cover, Income Protection Policy, Extended benefits, Bonus, 80 hours per annum studying towards Microsoft Certifications, generous pension and much more! Avanade University - real-time access to technical and skilled resources globally A dedicated Career Advisor to coach you and support your progression within the company Engaged and helpful co-workers genuinely interested in your growth Opportunities to move between technical and delivery focused roles A genuine focus on you as an individual - we help you discover your true potential and support you in growing your career and horizons. Avanade is an Equal Opportunity Employer. We evaluate applicants without regard to race, colour, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information, or any other protected status.
23/09/2022
Full time
Technical Delivery Lead (Manager)- apply today! Do you Enjoy developing long lasting working relationships with clients in some of the biggest household names in the world, across a variety of industries? Dream of delivering innovative, tailored modern IT solutions that truly make a difference? Wish to work with a team where your individual skills and experience are recognised and valued? Have an innate passion for technology - a thirst for knowledge and learning new skills? If any of these statements struck a chord with you, you need to get in touch with us! Avanade are looking for experienced and enthusiastic Technical Delivery Lead expert to join us at Manager or Group Manager level. You will become part of our diverse and accomplished Infrastructure community, working with the latest Microsoft 365 technologies, helping deliver high quality, bespoke solutions to our clients. Note: We are not able to accept applications from those requiring Visa/ Work permit sponsorship. Applicants must already be eligible to live and work in UK. About our team : The Infrastructure team play an instrumental part in doing what Avanade does best: we design and run the foundational core of our innovative digital solutions for our clients, working with them to transform their businesses for the future. We are a friendly, enthusiastic, and diverse bunch of people, currently 125 strong and growing. We would love to bring on more people who are just as passionate for technology as we are; people that love to learn new skills and grow their careers, all while enjoying a good work-life balance and a good social life after work. Come and work with the best Microsoft technologists. Be part of a team that innovates and develops revolutionary solutions for our clients, delivering tomorrows technology today. About you: Enterprise Mobility & Security - Intune MDM & MAM, AAD, Identity, Information Protection, Threat Protection, Cloud App Security Windows 10 - Intune/ SCCM, Autopilot, Hybrid AD joins, Defender ATP, PowerShell Windows Virtual Desktop (WVD) - Architecture, Deployment, Azure Automation, FSlogix, Azure Files Microsoft Endpoint Manager - Configuration Manager Current Branch, Intune and Co-management Workloads, Windows as a Service AD - GPO, DNS, DHCP, Health checks You love a challenge when it comes to complex technical solutions You enjoy working with team members from diverse backgrounds across the globe. As a Technical Delivery Lead, Manager you bring the following skills: Superb communication and interpersonal skills - you will work directly with our clients, alongside our robust team of consultants, or within a client team. You can communicate and present complex information to both technical and non-technical stakeholders, verbally and in written form. Lead large & small project teams involved in the delivery of Modern Workplace, in particular Windows 10, Enterprise Mobility & Security, Microsoft Endpoint Manager and Windows Virtual Desktop Manage client relationships to ensure successful delivery, taking responsibility for project reporting and budget tracking Act as the overall architect and provide deep subject matter expertise in either Windows 10, Enterprise Mobility & Security, Microsoft Endpoint Manager or Windows Virtual Desktop You have experience engaging with the client to gather and advise on their requirements, writing high level and detailed designs as well as define architectural topologies. Maintain strong working knowledge of the Office365 service, and all required tools and products. Some of the benefits we offer are: Private Medical Cover, Income Protection Policy, Extended benefits, Bonus, 80 hours per annum studying towards Microsoft Certifications, generous pension and much more! Avanade University - real-time access to technical and skilled resources globally A dedicated Career Advisor to coach you and support your progression within the company Engaged and helpful co-workers genuinely interested in your growth Opportunities to move between technical and delivery focused roles A genuine focus on you as an individual - we help you discover your true potential and support you in growing your career and horizons. Avanade is an Equal Opportunity Employer. We evaluate applicants without regard to race, colour, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information, or any other protected status.
Technical Delivery Lead (Manager)- apply today! Do you Enjoy developing long lasting working relationships with clients in some of the biggest household names in the world, across a variety of industries? Dream of delivering innovative, tailored modern IT solutions that truly make a difference? Wish to work with a team where your individual skills and experience are recognised and valued? Have an innate passion for technology - a thirst for knowledge and learning new skills? If any of these statements struck a chord with you, you need to get in touch with us! Avanade are looking for experienced and enthusiastic Technical Delivery Lead expert to join us at Manager or Group Manager level. You will become part of our diverse and accomplished Infrastructure community, working with the latest Microsoft 365 technologies, helping deliver high quality, bespoke solutions to our clients. Note: We are not able to accept applications from those requiring Visa/Work permit sponsorship. Applicants must already be eligible to live and work in UK. About our team : The Infrastructure team play an instrumental part in doing what Avanade does best: we design and run the foundational core of our innovative digital solutions for our clients, working with them to transform their businesses for the future. We are a friendly, enthusiastic, and diverse bunch of people, currently 125 strong and growing. We would love to bring on more people who are just as passionate for technology as we are; people that love to learn new skills and grow their careers, all while enjoying a good work-life balance and a good social life after work. Come and work with the best Microsoft technologists. Be part of a team that innovates and develops revolutionary solutions for our clients, delivering tomorrows technology today. About you: Enterprise Mobility & Security - Intune MDM & MAM, AAD, Identity, Information Protection, Threat Protection, Cloud App Security Windows 10 - Intune/SCCM, Autopilot, Hybrid AD joins, Defender ATP, PowerShell Windows Virtual Desktop (WVD) - Architecture, Deployment, Azure Automation, FSlogix, Azure Files Microsoft Endpoint Manager - Configuration Manager Current Branch, Intune and Co-management Workloads, Windows as a Service AD - GPO, DNS, DHCP, Health checks You love a challenge when it comes to complex technical solutions You enjoy working with team members from diverse backgrounds across the globe. As a Technical Delivery Lead, Manager you bring the following skills: Superb communication and interpersonal skills - you will work directly with our clients, alongside our robust team of consultants, or within a client team. You can communicate and present complex information to both technical and non-technical stakeholders, verbally and in written form. Lead large & small project teams involved in the delivery of Modern Workplace, in particular Windows 10, Enterprise Mobility & Security, Microsoft Endpoint Manager and Windows Virtual Desktop Manage client relationships to ensure successful delivery, taking responsibility for project reporting and budget tracking Act as the overall architect and provide deep subject matter expertise in either Windows 10, Enterprise Mobility & Security, Microsoft Endpoint Manager or Windows Virtual Desktop You have experience engaging with the client to gather and advise on their requirements, writing high level and detailed designs as well as define architectural topologies. Maintain strong working knowledge of the Office365 service, and all required tools and products. Some of the benefits we offer are: Private Medical Cover, Income Protection Policy, Extended benefits, Bonus, 80 hours per annum studying towards Microsoft Certifications, generous pension and much more! Avanade University - real-time access to technical and skilled resources globally A dedicated Career Advisor to coach you and support your progression within the company Engaged and helpful co-workers genuinely interested in your growth Opportunities to move between technical and delivery focused roles A genuine focus on you as an individual - we help you discover your true potential and support you in growing your career and horizons. Avanade is an Equal Opportunity Employer. We evaluate applicants without regard to race, colour, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information, or any other protected status.
21/09/2022
Full time
Technical Delivery Lead (Manager)- apply today! Do you Enjoy developing long lasting working relationships with clients in some of the biggest household names in the world, across a variety of industries? Dream of delivering innovative, tailored modern IT solutions that truly make a difference? Wish to work with a team where your individual skills and experience are recognised and valued? Have an innate passion for technology - a thirst for knowledge and learning new skills? If any of these statements struck a chord with you, you need to get in touch with us! Avanade are looking for experienced and enthusiastic Technical Delivery Lead expert to join us at Manager or Group Manager level. You will become part of our diverse and accomplished Infrastructure community, working with the latest Microsoft 365 technologies, helping deliver high quality, bespoke solutions to our clients. Note: We are not able to accept applications from those requiring Visa/Work permit sponsorship. Applicants must already be eligible to live and work in UK. About our team : The Infrastructure team play an instrumental part in doing what Avanade does best: we design and run the foundational core of our innovative digital solutions for our clients, working with them to transform their businesses for the future. We are a friendly, enthusiastic, and diverse bunch of people, currently 125 strong and growing. We would love to bring on more people who are just as passionate for technology as we are; people that love to learn new skills and grow their careers, all while enjoying a good work-life balance and a good social life after work. Come and work with the best Microsoft technologists. Be part of a team that innovates and develops revolutionary solutions for our clients, delivering tomorrows technology today. About you: Enterprise Mobility & Security - Intune MDM & MAM, AAD, Identity, Information Protection, Threat Protection, Cloud App Security Windows 10 - Intune/SCCM, Autopilot, Hybrid AD joins, Defender ATP, PowerShell Windows Virtual Desktop (WVD) - Architecture, Deployment, Azure Automation, FSlogix, Azure Files Microsoft Endpoint Manager - Configuration Manager Current Branch, Intune and Co-management Workloads, Windows as a Service AD - GPO, DNS, DHCP, Health checks You love a challenge when it comes to complex technical solutions You enjoy working with team members from diverse backgrounds across the globe. As a Technical Delivery Lead, Manager you bring the following skills: Superb communication and interpersonal skills - you will work directly with our clients, alongside our robust team of consultants, or within a client team. You can communicate and present complex information to both technical and non-technical stakeholders, verbally and in written form. Lead large & small project teams involved in the delivery of Modern Workplace, in particular Windows 10, Enterprise Mobility & Security, Microsoft Endpoint Manager and Windows Virtual Desktop Manage client relationships to ensure successful delivery, taking responsibility for project reporting and budget tracking Act as the overall architect and provide deep subject matter expertise in either Windows 10, Enterprise Mobility & Security, Microsoft Endpoint Manager or Windows Virtual Desktop You have experience engaging with the client to gather and advise on their requirements, writing high level and detailed designs as well as define architectural topologies. Maintain strong working knowledge of the Office365 service, and all required tools and products. Some of the benefits we offer are: Private Medical Cover, Income Protection Policy, Extended benefits, Bonus, 80 hours per annum studying towards Microsoft Certifications, generous pension and much more! Avanade University - real-time access to technical and skilled resources globally A dedicated Career Advisor to coach you and support your progression within the company Engaged and helpful co-workers genuinely interested in your growth Opportunities to move between technical and delivery focused roles A genuine focus on you as an individual - we help you discover your true potential and support you in growing your career and horizons. Avanade is an Equal Opportunity Employer. We evaluate applicants without regard to race, colour, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information, or any other protected status.
About the team The role is part of our outstanding, highly skilled Engineering Operations team, which supports our 1,000+ developers and their enabling infrastructure. The team supports a global workforce with key locations in Guildford, London, Gloucester, Leeds, Poland and Kuala Lumpur and supports a mix of Windows, Linux and MacOS technologies. We primarily follow an Infrastructure-as-Code deployment model and Agile delivery processes, for both operational management and new capability delivery. About the role The successful candidate will join the Engineering Operations team, which is spread between the UK, Poland and Kuala Lumpur. You will have responsibility for delivering new enabling capabilities, developing and delivering templated systems, resolving infrastructure support issues and maintaining, managing and optimising the overall performance and availability of the infrastructure. Our customers are our internal engineering and product teams and we will work to bridge the gap between infrastructure and software development and drive efficiency through high levels of automation. Whilst technology-delivery is core to our role, so too is the appreciation of how we enable the business to service their customers. This role is offered on a permanent basis, from either our Guildford or Leeds offices, however the role may be predominantly home based with travel to the office on average two days per week in line with our Hybrid Ways of Working. There will be periods where more frequent visits to the office are required, as well as occasional UK travel. Occasional out of hours support may also be required. The principle responsibilities of the role are: Complete routine operations schedules for servers, server applications, databases, systems and network elements using established and repeatable procedures following corporate standards and requirements Infrastructure Support across VMWare, Windows Server; Linux, Macs Installation and support of infrastructure hardware and software Identify underlying problems discovered during day-to-day operations and managing them to resolution within Service Level Agreements Leading or supporting transformation projects to deliver new services What you'll be doing Infrastructure Support across VMWare, Windows Server; Linux, Macs Administering multiple virtualised production environments Installation and support of infrastructure hardware and software Resolving incidents within agreed service levels Technical input into infrastructure changes following change management processes. Delivery of new infrastructure services Identify underlying problems discovered during day-to-day operations, raising them with the Product Owner or Infrastructure Manager and managing them to resolution Complete routine weekly maintenance of servers, server applications, databases, systems and network elements using established and repeatable procedures following corporate standards and requirements. Updating or writing additional material as required Liaise with other support teams and third parties to ensure that incidents are escalated and resolved within Service Level Agreements Working at all data classification levels, a sound understanding of security processes and policies is required What we're looking for Essential skills and experience: Prior experience of install, administration and support of VMware vSphere Infrastructure, mostly 6.5/6.7 or later Install, configure & support Microsoft Windows Server 2012+ and Windows 10+ or Linux - preferably Redhat/Alma Install and configuration of HP & Dell hardware Automation techniques using Powershell, Terraform, Ansible and Puppet Desirable: Administration of AWS / Azure Linux certification MacOS Support Essentials or ACSP VCP Citrix XenApp / XenDesktop Degree or relevant experience in a busy IT department Good understanding security hardening and CIS Hardening techniques and best practices. Good understanding of networking Business expertise: Great attention to detail Excellent analytical & problem solving skills Positive attitude Ability to cope with occasional pressure Excellent communication skills (written & verbal) Strong interpersonal skills with the ability to work in an international environment Flexible approach to work with the ability to pro-actively take the initiative and work independently with little supervision, and also to be part of a collaborative team where ideas & skills are shared Ability to assess the impact of making changes on existing environments Professional / flexible individual that can adapt quickly to changing requirements or priorities and where necessary divert to assist other teams/projects See the bigger picture - outcome focused Able to bring your true-self to work and have fun whilst working Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. About BAE Systems Digital Intelligence BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments. Launched in 2022, Digital Intelligence is part of BAE Systems, and has a rich heritage in helping to defend nations and businesses around the world from advanced threats. Division overview: Functions At BAE Systems Digital Intelligence, we pride ourselves in being a leader in the cyber defence industry, and the business could not operate without all the dedicated work of our Functions teams. From Finance & Operations through Communications & Marketing, to HR and Site Operations and more, our Functions teams enable our divisions to implement ground-breaking digital transformations and crucial defence software. As part of Functions, you will be supporting and partnering with our global business from the backline, being a strategic advisor within your specialist area, and ensuring the business runs smoothly and efficiently. We all have a role to play in defending our clients; and this is yours.
20/09/2022
Full time
About the team The role is part of our outstanding, highly skilled Engineering Operations team, which supports our 1,000+ developers and their enabling infrastructure. The team supports a global workforce with key locations in Guildford, London, Gloucester, Leeds, Poland and Kuala Lumpur and supports a mix of Windows, Linux and MacOS technologies. We primarily follow an Infrastructure-as-Code deployment model and Agile delivery processes, for both operational management and new capability delivery. About the role The successful candidate will join the Engineering Operations team, which is spread between the UK, Poland and Kuala Lumpur. You will have responsibility for delivering new enabling capabilities, developing and delivering templated systems, resolving infrastructure support issues and maintaining, managing and optimising the overall performance and availability of the infrastructure. Our customers are our internal engineering and product teams and we will work to bridge the gap between infrastructure and software development and drive efficiency through high levels of automation. Whilst technology-delivery is core to our role, so too is the appreciation of how we enable the business to service their customers. This role is offered on a permanent basis, from either our Guildford or Leeds offices, however the role may be predominantly home based with travel to the office on average two days per week in line with our Hybrid Ways of Working. There will be periods where more frequent visits to the office are required, as well as occasional UK travel. Occasional out of hours support may also be required. The principle responsibilities of the role are: Complete routine operations schedules for servers, server applications, databases, systems and network elements using established and repeatable procedures following corporate standards and requirements Infrastructure Support across VMWare, Windows Server; Linux, Macs Installation and support of infrastructure hardware and software Identify underlying problems discovered during day-to-day operations and managing them to resolution within Service Level Agreements Leading or supporting transformation projects to deliver new services What you'll be doing Infrastructure Support across VMWare, Windows Server; Linux, Macs Administering multiple virtualised production environments Installation and support of infrastructure hardware and software Resolving incidents within agreed service levels Technical input into infrastructure changes following change management processes. Delivery of new infrastructure services Identify underlying problems discovered during day-to-day operations, raising them with the Product Owner or Infrastructure Manager and managing them to resolution Complete routine weekly maintenance of servers, server applications, databases, systems and network elements using established and repeatable procedures following corporate standards and requirements. Updating or writing additional material as required Liaise with other support teams and third parties to ensure that incidents are escalated and resolved within Service Level Agreements Working at all data classification levels, a sound understanding of security processes and policies is required What we're looking for Essential skills and experience: Prior experience of install, administration and support of VMware vSphere Infrastructure, mostly 6.5/6.7 or later Install, configure & support Microsoft Windows Server 2012+ and Windows 10+ or Linux - preferably Redhat/Alma Install and configuration of HP & Dell hardware Automation techniques using Powershell, Terraform, Ansible and Puppet Desirable: Administration of AWS / Azure Linux certification MacOS Support Essentials or ACSP VCP Citrix XenApp / XenDesktop Degree or relevant experience in a busy IT department Good understanding security hardening and CIS Hardening techniques and best practices. Good understanding of networking Business expertise: Great attention to detail Excellent analytical & problem solving skills Positive attitude Ability to cope with occasional pressure Excellent communication skills (written & verbal) Strong interpersonal skills with the ability to work in an international environment Flexible approach to work with the ability to pro-actively take the initiative and work independently with little supervision, and also to be part of a collaborative team where ideas & skills are shared Ability to assess the impact of making changes on existing environments Professional / flexible individual that can adapt quickly to changing requirements or priorities and where necessary divert to assist other teams/projects See the bigger picture - outcome focused Able to bring your true-self to work and have fun whilst working Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. About BAE Systems Digital Intelligence BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments. Launched in 2022, Digital Intelligence is part of BAE Systems, and has a rich heritage in helping to defend nations and businesses around the world from advanced threats. Division overview: Functions At BAE Systems Digital Intelligence, we pride ourselves in being a leader in the cyber defence industry, and the business could not operate without all the dedicated work of our Functions teams. From Finance & Operations through Communications & Marketing, to HR and Site Operations and more, our Functions teams enable our divisions to implement ground-breaking digital transformations and crucial defence software. As part of Functions, you will be supporting and partnering with our global business from the backline, being a strategic advisor within your specialist area, and ensuring the business runs smoothly and efficiently. We all have a role to play in defending our clients; and this is yours.
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization. Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology, you'll work with technologists and business experts, blending EY's deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, you'll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. The opportunity The selected candidate will: Lead the overall Level 4 Service Desk Support Function for all EY applications and services. Develop and deploy an effective and efficient "best practice" Level 4 Support Desk capability for all EY applications & Services. Support and enable an end-to-end Service Delivery Management capability for all Systems & Services that ensures an effective and efficient service for each application or service. Act as the overall accountable point contact and escalation for Level 4 Support Function for all EY applications and services. Be accountable for delivering to the SLA's, OLA's, and contractual commitments for Level 4, and act as a key enabler for the success of other complementary support functions. Responsible for the smooth, on-going operation and support for a portfolio of complex solutions and is responsible for their successful deployment to the user communities Responsible for the running, maintenance and support of technology projects post-transition, being accountable for the quality of support Drives the development and implementation of processes and approaches to ensure quality standards of support engineering activities Develops trusted relationships with senior business stakeholders to gain an in-depth understanding of key business processes, products and services, and influences others to ensure business case and customer satisfaction goals are met Your key responsibilities Build & Effectively lead the Level 4 Support Function to deliver standardised, reliable, best in class support services in a manner that meets our contractual obligations and delights our customers and clients. Support for the development and deployment of a cohesive "best practice" end to end Service Delivery capability for all Systems & Services. Develop and effectively lead the Level 4 Helpdesk Support Function through clear Accountabilities, effective Communication, adherence to and advocacy for Quality & Compliance. Responsible for the on-going management of existing development and related pre-production environments for multiple, complex solutions, setting priorities and expectations with regards to delivery timing, resource requirements and monitoring outcomes Manages and oversees the assessment, analysis, planning and design of release packages, including assessment of risk and delivery of post release reviews Evaluates risks to integrity of infrastructure inherent in proposed implementations, reviews effectiveness of change implementations and incorporates improvements to organizational procedures governing change management Contributes to business cases and ROM estimates for multiple, complex projects and performs financial management functions including monthly forecasting, annual budgeting, reviewing and approving invoices and identifying cost savings Manages operational support service providers to assure internal and external providers are meeting service level agreements and performance metrics Develops long-term, trusted relationships with senior stakeholders to gain an in-depth understanding of products, services and key business processes and utilized deep business knowledge to oversees activities of multiple teams to provide project engineering deliverables in alignment with business requirements Skills and attributes for success Highly advanced understanding of technology including networks, storage systems, servers, operating systems, applications, database and web platforms Highly advanced programming knowledge and experience Demonstrates in-depth knowledge of key business processes, products and services, within agreed areas of expertise and is able to provide input and advice to key stakeholders, such as Product Owners, business sponsors and Service Delivery Managers on complex queries To qualify for the role, you must have Bachelor's degree in Computer Science, IT, Mathematics, or related field preferred More than 10 years of relevant work experience Extensive relevant experience in either an internal or external support engineering role, or similar, with highly advanced technical knowledge in assigned specialism Exceptional experience in customer facing roles Extensive managed service experience with modern technology understanding including cloud service, virtual networks/systems Considerable experience working virtually in a globally-dispersed team Considerable project management, financial management, supplier management, and stakeholder management experience in an engineering / support environment Proven experience adhering to strategic operational plans and translating them into actionable roadmaps Ideally, you'll also have Experience working with ServiceNow or similar tool. Experience working Agile/Scrum environment preferred. Experience working in Dev Ops organizations preferred. Experience in a professional services industry preferred. Experience working in TFS and TFS Release Management is preferred. Project management certification is preferred (PMI/CAPM or PMP, PRINCE2). Familiarity with ITIL v2 or 3 would be advantageous What we look for A self-starter, independent-thinker, curious and creative person with ambition and passion What we offer As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here's a snapshot of what we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. Please apply to this role only through the 'Apply' link (not through the local office). Your application will then be routed to the appropriate recruiting team. The exceptional EY experience. It's yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
05/02/2022
Full time
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization. Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology, you'll work with technologists and business experts, blending EY's deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, you'll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. The opportunity The selected candidate will: Lead the overall Level 4 Service Desk Support Function for all EY applications and services. Develop and deploy an effective and efficient "best practice" Level 4 Support Desk capability for all EY applications & Services. Support and enable an end-to-end Service Delivery Management capability for all Systems & Services that ensures an effective and efficient service for each application or service. Act as the overall accountable point contact and escalation for Level 4 Support Function for all EY applications and services. Be accountable for delivering to the SLA's, OLA's, and contractual commitments for Level 4, and act as a key enabler for the success of other complementary support functions. Responsible for the smooth, on-going operation and support for a portfolio of complex solutions and is responsible for their successful deployment to the user communities Responsible for the running, maintenance and support of technology projects post-transition, being accountable for the quality of support Drives the development and implementation of processes and approaches to ensure quality standards of support engineering activities Develops trusted relationships with senior business stakeholders to gain an in-depth understanding of key business processes, products and services, and influences others to ensure business case and customer satisfaction goals are met Your key responsibilities Build & Effectively lead the Level 4 Support Function to deliver standardised, reliable, best in class support services in a manner that meets our contractual obligations and delights our customers and clients. Support for the development and deployment of a cohesive "best practice" end to end Service Delivery capability for all Systems & Services. Develop and effectively lead the Level 4 Helpdesk Support Function through clear Accountabilities, effective Communication, adherence to and advocacy for Quality & Compliance. Responsible for the on-going management of existing development and related pre-production environments for multiple, complex solutions, setting priorities and expectations with regards to delivery timing, resource requirements and monitoring outcomes Manages and oversees the assessment, analysis, planning and design of release packages, including assessment of risk and delivery of post release reviews Evaluates risks to integrity of infrastructure inherent in proposed implementations, reviews effectiveness of change implementations and incorporates improvements to organizational procedures governing change management Contributes to business cases and ROM estimates for multiple, complex projects and performs financial management functions including monthly forecasting, annual budgeting, reviewing and approving invoices and identifying cost savings Manages operational support service providers to assure internal and external providers are meeting service level agreements and performance metrics Develops long-term, trusted relationships with senior stakeholders to gain an in-depth understanding of products, services and key business processes and utilized deep business knowledge to oversees activities of multiple teams to provide project engineering deliverables in alignment with business requirements Skills and attributes for success Highly advanced understanding of technology including networks, storage systems, servers, operating systems, applications, database and web platforms Highly advanced programming knowledge and experience Demonstrates in-depth knowledge of key business processes, products and services, within agreed areas of expertise and is able to provide input and advice to key stakeholders, such as Product Owners, business sponsors and Service Delivery Managers on complex queries To qualify for the role, you must have Bachelor's degree in Computer Science, IT, Mathematics, or related field preferred More than 10 years of relevant work experience Extensive relevant experience in either an internal or external support engineering role, or similar, with highly advanced technical knowledge in assigned specialism Exceptional experience in customer facing roles Extensive managed service experience with modern technology understanding including cloud service, virtual networks/systems Considerable experience working virtually in a globally-dispersed team Considerable project management, financial management, supplier management, and stakeholder management experience in an engineering / support environment Proven experience adhering to strategic operational plans and translating them into actionable roadmaps Ideally, you'll also have Experience working with ServiceNow or similar tool. Experience working Agile/Scrum environment preferred. Experience working in Dev Ops organizations preferred. Experience in a professional services industry preferred. Experience working in TFS and TFS Release Management is preferred. Project management certification is preferred (PMI/CAPM or PMP, PRINCE2). Familiarity with ITIL v2 or 3 would be advantageous What we look for A self-starter, independent-thinker, curious and creative person with ambition and passion What we offer As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here's a snapshot of what we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. Please apply to this role only through the 'Apply' link (not through the local office). Your application will then be routed to the appropriate recruiting team. The exceptional EY experience. It's yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Founded in 2004, we are a forward thinking, ambitious Telecoms and IT provider, based on the South Coast. Our values are: Respect Integrity Teamwork Ambition If you share our values and want to work for a forward-thinking, growing business, then please read on. We are currently recruiting for an Internal Technical Support Advisor. You would be joining our team providing remote and onsite support for Focus Group. The role will 1st/2nd line support to our 500 employees. Daily support would include working from a help desk queue, working with colleagues to resolve issues and completing tasks within the SLA's. Be responsible for dealing with 2nd line support issues for our own employees A natural problem solver, you are willing to deliver tasks individually whilst integrating with a friendly team. Conscientious with a strong work ethic, energy, and resourcefulness to deliver change. Excellent time management and prioritisation skills. Essential Skills Experience in an IT support role. Ideally worked on an IT Support Helpdesk previously, in a managed service environment. Excellent telephone and remote support skills. Excellent communication and organisation skills. Experience in Windows Server & Desktop OS, Exchange, Office 365 and other standard Microsoft packages. Experience in networking (firewalls, routers, switches, VPN, wireless). Experience with VLANs, Hyper V, VM Ware and other virtual technologies. Desired Skills Experience with Mac OS X, Linux & Android. Cloud knowledge: Office 365 and other Backup Software: Windows Server Backup, Veeam, Symantec, Attix or StorageCraft Experience with Cisco firewalls and switches. Experience with SQL, VOIP, SANS. We offer lots of opportunities to develop and further our employees' careers offering training and personal development plans. We are a very sociable Company and regularly hold events such as Pub Quizzes, Sports Events, Awards Ceremonies and many more. We will continue to grow as a Company which will create exciting opportunities for employees of Focus Group. If you like the sound of this role, please apply on-line today
04/11/2021
Full time
Founded in 2004, we are a forward thinking, ambitious Telecoms and IT provider, based on the South Coast. Our values are: Respect Integrity Teamwork Ambition If you share our values and want to work for a forward-thinking, growing business, then please read on. We are currently recruiting for an Internal Technical Support Advisor. You would be joining our team providing remote and onsite support for Focus Group. The role will 1st/2nd line support to our 500 employees. Daily support would include working from a help desk queue, working with colleagues to resolve issues and completing tasks within the SLA's. Be responsible for dealing with 2nd line support issues for our own employees A natural problem solver, you are willing to deliver tasks individually whilst integrating with a friendly team. Conscientious with a strong work ethic, energy, and resourcefulness to deliver change. Excellent time management and prioritisation skills. Essential Skills Experience in an IT support role. Ideally worked on an IT Support Helpdesk previously, in a managed service environment. Excellent telephone and remote support skills. Excellent communication and organisation skills. Experience in Windows Server & Desktop OS, Exchange, Office 365 and other standard Microsoft packages. Experience in networking (firewalls, routers, switches, VPN, wireless). Experience with VLANs, Hyper V, VM Ware and other virtual technologies. Desired Skills Experience with Mac OS X, Linux & Android. Cloud knowledge: Office 365 and other Backup Software: Windows Server Backup, Veeam, Symantec, Attix or StorageCraft Experience with Cisco firewalls and switches. Experience with SQL, VOIP, SANS. We offer lots of opportunities to develop and further our employees' careers offering training and personal development plans. We are a very sociable Company and regularly hold events such as Pub Quizzes, Sports Events, Awards Ceremonies and many more. We will continue to grow as a Company which will create exciting opportunities for employees of Focus Group. If you like the sound of this role, please apply on-line today
How should our application architecture change and what supporting infrastructure do I need as we migrate to the Cloud? How do we maintain conceptual integrity of our product design as it rapidly evolves? How can we quickly deliver the robust legacy system interfaces needed by our Agile development teams? What do I need to do to integrate data science models into our production business processes and unlock the value of our data? These are the types of questions that you'll be asked by our clients, your colleagues and yourself at BJSS. As one of our Architects, you will use your broad technical knowledge, full lifecycle project experience and excellent communication skills to bridge the gap between client and internal delivery managers, enterprise architects, operations teams, UX consultants and developers. You'll be comfortable evaluating a new Open Source technology in a rapid technical spike, presenting to a CIO on a package selection, or working with a technical tester and a support desk engineer to debug a time-critical P1 issue. As a technical authority, you lead by example and inspire delivery teams to create great software products that demonstrate the art of the possible. You mentor developers to ensure they see the wider picture and meet our exacting standards, while acknowledging the deep experience they bring from spending hours a day working on a codebase. You have energy and a pragmatic, delivery-focused attitude that wins the respect of those around you and makes you a trusted technical advisor. You're willing to be hands-on when you need to be. You balance innovation and intellectual rigour with realism. You love technology and want to keep on learning. You're genuinely interested in understanding the challenges your users face and how you can help them. BJSS has developed some of the most demanding systems around using the latest technologies and techniques - from the messaging hub that integrates the whole of the NHS, to an application that uses a leading-edge AWS technology stack to underpin a great UX visualising the flightpaths of every plane in the world - as well as analysing huge quantities of data to improve fuel efficiency, reducing costs and environmental impact. Our architects have always been at the centre of our engagements, managing technical risk and creating real business value. If this sounds like you and you want to be part of an exciting, fast growing business, we'd love to hear from you. Some of the Perks A collaborative and inspiring environment working alongside some of the best tech people in the industry Hybrid working - you can vary your working location to allow you to collaborate better, feed your creativity, and take the time and space to focus when you need it Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles Flexible benefits allowance - you can spend on additional pension contributions, healthcare, dental and more… We partner with Lifeworks to offer wellbeing support to our employees Life Assurance (4 x annual salary) Giving back - the ability to get involved nationally and regionally with partnerships to get people from different backgrounds into tech 25 days annual leave plus bank holidays Discounts - we have preferred rates from dozens of retail, lifestyle and utility brands An industry-leading referral scheme BJSS is committed to equal opportunities and diversity so we want to ensure that our recruitment and selection processes are fair to all who wish to apply.
04/11/2021
Full time
How should our application architecture change and what supporting infrastructure do I need as we migrate to the Cloud? How do we maintain conceptual integrity of our product design as it rapidly evolves? How can we quickly deliver the robust legacy system interfaces needed by our Agile development teams? What do I need to do to integrate data science models into our production business processes and unlock the value of our data? These are the types of questions that you'll be asked by our clients, your colleagues and yourself at BJSS. As one of our Architects, you will use your broad technical knowledge, full lifecycle project experience and excellent communication skills to bridge the gap between client and internal delivery managers, enterprise architects, operations teams, UX consultants and developers. You'll be comfortable evaluating a new Open Source technology in a rapid technical spike, presenting to a CIO on a package selection, or working with a technical tester and a support desk engineer to debug a time-critical P1 issue. As a technical authority, you lead by example and inspire delivery teams to create great software products that demonstrate the art of the possible. You mentor developers to ensure they see the wider picture and meet our exacting standards, while acknowledging the deep experience they bring from spending hours a day working on a codebase. You have energy and a pragmatic, delivery-focused attitude that wins the respect of those around you and makes you a trusted technical advisor. You're willing to be hands-on when you need to be. You balance innovation and intellectual rigour with realism. You love technology and want to keep on learning. You're genuinely interested in understanding the challenges your users face and how you can help them. BJSS has developed some of the most demanding systems around using the latest technologies and techniques - from the messaging hub that integrates the whole of the NHS, to an application that uses a leading-edge AWS technology stack to underpin a great UX visualising the flightpaths of every plane in the world - as well as analysing huge quantities of data to improve fuel efficiency, reducing costs and environmental impact. Our architects have always been at the centre of our engagements, managing technical risk and creating real business value. If this sounds like you and you want to be part of an exciting, fast growing business, we'd love to hear from you. Some of the Perks A collaborative and inspiring environment working alongside some of the best tech people in the industry Hybrid working - you can vary your working location to allow you to collaborate better, feed your creativity, and take the time and space to focus when you need it Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles Flexible benefits allowance - you can spend on additional pension contributions, healthcare, dental and more… We partner with Lifeworks to offer wellbeing support to our employees Life Assurance (4 x annual salary) Giving back - the ability to get involved nationally and regionally with partnerships to get people from different backgrounds into tech 25 days annual leave plus bank holidays Discounts - we have preferred rates from dozens of retail, lifestyle and utility brands An industry-leading referral scheme BJSS is committed to equal opportunities and diversity so we want to ensure that our recruitment and selection processes are fair to all who wish to apply.
Vickers Neal Recruitment are delighted to be working with TruTac based at their offices on the Westwood Business Park in Coventry. TruTac (part of Microlise group), provide market leading expertise across logistics software, data, and compliance. TruTac is the UKs largest and most successful tachograph analysis provider! Due to their continued success, we have an opportunity for a Technical Helpdesk/ Technical customer support Advisor to join this established team. To fulfil the requirements of the role you will be required to undertake the following: To undertake a range of tasks in relation to customer IT support To deal with customer enquiries efficiently and diligently To understand and comply with policies and procedures To understand the Hours Law for HGV and PSV drivers To carry out work in a safe and diligent manner To comply with all Health & Safety policies and procedures To attend and fully participate regular training and development reviews with line management, mentor, HR representatives and other nominated representatives. To undertake additional duties in line with capabilities as required In order to work to the exceptional standard provided to TruTacs clients you will need to feel confident in your ability to deliver the following competencies: Technical Skills Able to carry out a variety of technical duties related to the role, competently and efficiently with training and/or support as appropriate. Demonstrates a logical and practical approach to tasks Takes opportunities to learn new technical skills Gains experience to improve technical competence Takes on additional responsibilities once suitably qualified and/or trained Ability to problem solve Service Excellence To always deliver the best possible standards to customers (both internal and external) by keeping our promises, never compromising on health and safety and being aware of the environmental impact of activities. Undertakes all tasks willingly, prepared to go the extra mile Completes all tasks, including paperwork accurately and to a high standard and on time Always demonstrates a professional attitude and approach Takes a pride in their appearance and is punctual Always ensures own and others Health & Safety Customer Relationship Building and Management To build long term partnerships to understand and satisfy clients current and future needs. Takes every opportunity to develop positive and professional working relationships Honours customer commitments Always takes a professional and courteous approach with clients We are looking for an all-round customer services focussed individual who prides themselves in offering an excellent client experience. You will have a naturally inquisitive mindset always spotting opportunities to go that extra mile. It is essential for the role that you have a strong grasp of MS Office applications and are experienced working with various CRM systems. This is an excellent established business to work for who offer competitive employee benefits as well as an inviting and rewarding working environment. Salary is up to 20k Hours: 8.30am-5pm Mon-Thurs and 8.30am-4pm Fri In the first instance please submit your CV to Emily Neal via the contact details provided. Upon application your cv will go to Vickers Neal and TruTac ONLY. We DO NOT submit CVS to third parties.
07/10/2021
Full time
Vickers Neal Recruitment are delighted to be working with TruTac based at their offices on the Westwood Business Park in Coventry. TruTac (part of Microlise group), provide market leading expertise across logistics software, data, and compliance. TruTac is the UKs largest and most successful tachograph analysis provider! Due to their continued success, we have an opportunity for a Technical Helpdesk/ Technical customer support Advisor to join this established team. To fulfil the requirements of the role you will be required to undertake the following: To undertake a range of tasks in relation to customer IT support To deal with customer enquiries efficiently and diligently To understand and comply with policies and procedures To understand the Hours Law for HGV and PSV drivers To carry out work in a safe and diligent manner To comply with all Health & Safety policies and procedures To attend and fully participate regular training and development reviews with line management, mentor, HR representatives and other nominated representatives. To undertake additional duties in line with capabilities as required In order to work to the exceptional standard provided to TruTacs clients you will need to feel confident in your ability to deliver the following competencies: Technical Skills Able to carry out a variety of technical duties related to the role, competently and efficiently with training and/or support as appropriate. Demonstrates a logical and practical approach to tasks Takes opportunities to learn new technical skills Gains experience to improve technical competence Takes on additional responsibilities once suitably qualified and/or trained Ability to problem solve Service Excellence To always deliver the best possible standards to customers (both internal and external) by keeping our promises, never compromising on health and safety and being aware of the environmental impact of activities. Undertakes all tasks willingly, prepared to go the extra mile Completes all tasks, including paperwork accurately and to a high standard and on time Always demonstrates a professional attitude and approach Takes a pride in their appearance and is punctual Always ensures own and others Health & Safety Customer Relationship Building and Management To build long term partnerships to understand and satisfy clients current and future needs. Takes every opportunity to develop positive and professional working relationships Honours customer commitments Always takes a professional and courteous approach with clients We are looking for an all-round customer services focussed individual who prides themselves in offering an excellent client experience. You will have a naturally inquisitive mindset always spotting opportunities to go that extra mile. It is essential for the role that you have a strong grasp of MS Office applications and are experienced working with various CRM systems. This is an excellent established business to work for who offer competitive employee benefits as well as an inviting and rewarding working environment. Salary is up to 20k Hours: 8.30am-5pm Mon-Thurs and 8.30am-4pm Fri In the first instance please submit your CV to Emily Neal via the contact details provided. Upon application your cv will go to Vickers Neal and TruTac ONLY. We DO NOT submit CVS to third parties.
REED are exclusively supporting a great company by recruiting for the position of IT Support / Service Desk Advisor. This position is for an 11 month fixed term contract, although could have the potential to go permanent thereafter. Office based role, Monday to Friday 9am-5pm (although could be flexibility for 8-4 or 9:30-5:30) Role details Support staff and IT users with excellent service, resolving IT-related queries Logging IT queries accurately, prioritising and escalating as required Handling enquiries patiently and understanding any frustrations, resolving effectively Install or remove software on a networked device as required and update documentation with any changes Deliver technical support across all platforms, diagnosing hardware and software faults, for laptops, computers, iPads and Mobile phones etc. Setting up new mobile devices including mobile phones and iPads Making user related changes to the Mitel telephony system Provide user training and support for basic computer and application use Ensure compliance to all policies and procedures Experience required Minimum of 1-2 years experience within a similar IT support / First line support / Service desk / Helpdesk role Personable and able to provide great service with a friendly nature Strong problem solving and troubleshooting Accurate and good level of attention to detail Good time management and prioritisation skills Package Salary of £22,000 - £27,000 dependant on experience Annual leave Free parking Great modern and recently refurbished offices Potential for permanent opportunity Please apply asap with your updated CV.
07/10/2021
Full time
REED are exclusively supporting a great company by recruiting for the position of IT Support / Service Desk Advisor. This position is for an 11 month fixed term contract, although could have the potential to go permanent thereafter. Office based role, Monday to Friday 9am-5pm (although could be flexibility for 8-4 or 9:30-5:30) Role details Support staff and IT users with excellent service, resolving IT-related queries Logging IT queries accurately, prioritising and escalating as required Handling enquiries patiently and understanding any frustrations, resolving effectively Install or remove software on a networked device as required and update documentation with any changes Deliver technical support across all platforms, diagnosing hardware and software faults, for laptops, computers, iPads and Mobile phones etc. Setting up new mobile devices including mobile phones and iPads Making user related changes to the Mitel telephony system Provide user training and support for basic computer and application use Ensure compliance to all policies and procedures Experience required Minimum of 1-2 years experience within a similar IT support / First line support / Service desk / Helpdesk role Personable and able to provide great service with a friendly nature Strong problem solving and troubleshooting Accurate and good level of attention to detail Good time management and prioritisation skills Package Salary of £22,000 - £27,000 dependant on experience Annual leave Free parking Great modern and recently refurbished offices Potential for permanent opportunity Please apply asap with your updated CV.
