13 jobs found

Role: Digital Service Asset and Configuration Management Job Description Type: Contract Location: Chelmsford, UK The Role As a SACM Technician, you will ensure that every piece of IT equipment-from laptops and smartphones to complex audio-visual setups-is accounted for, functional, and secure. You will balance technical "hands-on" troubleshooting with the meticulous management of our Configuration Management Database (CMDB). Key Responsibilities: Lifecycle Management: Oversee IT assets from initial acquisition and deployment through to decommissioning and secure disposal in compliance with WEEE regulations. Technical Support: Provide second-line technical support, including fault diagnosis, maintenance, and root cause analysis for end-user devices and peripherals. Database Integrity: Maintain the accuracy of the CMDB, ensuring all configuration items are recorded and audited regularly. Compliance & Security: Ensure all user devices remain within one version of the current operating system release to maintain high security and compatibility standards. Project & AV Support: Lead the setup and maintenance of audio-visual equipment and assist with the deployment of assets during major IT projects. Collaborative Support: Work closely with the Digital Service Desk to provide operational cover and assist with high-demand periods or complex service requests. What We Are Looking For Technical Expertise: Proven experience in second-line IT support and hardware troubleshooting. Detail Oriented: A strong understanding of ITIL frameworks, specifically Service Asset and Configuration Management (SACM). Communication Skills: Ability to convey technical information in user-friendly terms to clinical and administrative staff. Physical Capability: Comfort with manual handling, working under desks, in confined spaces, or at heights. Flexibility: Willingness to participate in an on-call rota and travel between various sites as required. Requirements Driving Licence: A valid UK driving licence, access to a vehicle, and business insurance are essential for transporting equipment across sites. Apply: If you are interested then please apply or share your updated CV with your availability and I will give you a call back to discuss the role further. Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Computer Repair Engineer Location: Droitwich Salary : from £30,000 - £35,000 per annum, dependant on skillset and experience. Vacancy Type: Full-time, Mon-Fri working hours 37.5 hour a week contract. As an IT recycler and supplier of IT Services we have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service. Greensafe IT is seeking an experienced and driven Senior Engineer to join a team of hardware repair technicians within our Internal Engineering department. The ideal candidate will have worked in a repair role for a minimum of 2 years, ideally in a supervisory position. The role will take ownership of some of the daily operational tasks, ensuring work schedules are met, repairs are performed to the highest quality standards, and opportunities for process improvement are identified and implemented. This is a hands-on role that combines technical expertise with supervisory responsibilities. We are seeking an individual with a mature mindset, energy and drive who can bring their skills to further enhance this growing department. For those who can apply themselves to overachieving will come opportunities for development within the business. Key Responsibilities: Supervise and mentor (where necessary) a team of IT hardware repair technicians, providing guidance, training, and support. Perform daily technical tasks including diagnosing of hardware faults, identifying what parts are required for repair (laptops, phones etc), assessing cosmetic damage, raising warranties, completing repairs. Ensure the team adheres to company policies, standards, and safety protocols. Foster a collaborative and motivated work environment, encouraging professional growth within the team. Plan and coordinate the daily schedule of repair tasks, ensuring deadlines and customer requirements are met. Monitor workloads and allocate resources effectively to optimize productivity. Serve as the escalation point for complex technical issues and provide hands-on support as needed. Ensure all repairs are completed to the highest standards, meeting or exceeding customer expectations. Conduct regular quality checks and audits on completed work. Develop and implement best practices to maintain and improve service quality. Identify inefficiencies and bottlenecks within repair workflows and propose actionable solutions. Collaborate with management to implement process improvements that enhance operational efficiency. Stay updated on industry trends and emerging technologies to continuously refine repair techniques and practices. Maintain accurate records of repair activities, team performance, and quality metrics. Prepare and deliver regular reports on team productivity, repair outcomes, and process enhancements. Competencies & Behaviours: Excellent organisational and time-management skills, with the ability to prioritise tasks and meet deadlines. Strong communication skills, both verbal and written, to interact effectively with team members and stakeholders. A positive and calm mindset Proficiency in diagnostic tools, repair equipment, and relevant software applications. A proactive and solution-oriented mindset with a keen eye for detail. 2 years minimum in a hardware repair role Supervisor/Team Lead experience is highly desirable Certifications such as CompTIA A+, Network+, or equivalent are highly advantageous. Proven experience in IT hardware repair, with strong technical skills and a thorough understanding of IT systems and devices. Strong analytical skills to assess trends and make data-driven decisions. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for GreenSafe IT, please do not hesitate to apply.

Become an IN2 Freelancer £200 £250 per day IN2-AV Recruitment is expanding our freelance network and is seeking experienced AV/VC Technicians in London to support leading financial institutions and major corporate clients. These roles involve on-site technical support across audio visual, video conferencing, display and presentation systems. This opportunity is ideal for seasoned freelancers looking to secure additional work, or professionals between roles seeking short to medium-term assignments. What We re Looking For: Based within commutable distance of London Available for a quick start Strong customer-facing skills within corporate environments Confident supporting AV, VC, presentation and meeting room technologies Desired Experience: Solid understanding of video conferencing and AV systems, with the ability to troubleshoot and resolve technical issues Ensuring systems remain fully operational with minimal downtime Ability to integrate quickly with new teams and adapt to different client needs Experience supporting high-priority meetings, events and executive users Strong verbal and written communication skills across all organisational levels Please note: day rates vary based on site requirements and individual experience. Why Work Freelance with IN2-AV? Weekly prompt payments Support with limited company or umbrella payroll set-up Full contract and compliance guidance Decades of experience managing freelance AV talent Access to regular contract and ad-hoc opportunities across London If you are interested in joining our freelance pool, please apply via the button on this page or call our freelance team on (phone number removed). Apply today and one of our team will contact you to discuss registration and our current opportunities.

Are you a practical, hands-on IT professional who enjoys solving problems and keeping technology running smoothly? We are looking for an IT Support & Systems Technician to join a busy technology team supporting a large public sector organisation with multiple operational sites. This role is ideal for someone who enjoys variety from configuring equipment and resolving technical issues to supporting users and maintaining reliable IT services across a wide network of locations. The Role You will help ensure that the organisation s technology services operate efficiently and reliably, providing day-to-day technical support and assisting with the installation, maintenance and troubleshooting of IT equipment and systems. Working as part of a collaborative technical team, you will support staff across various departments, helping them get the most from their technology while maintaining high service standards. Key Responsibilities Provide first and second line IT support for hardware, software and system related queries Set up and prepare new equipment including desktops, laptops, mobile devices and other technology before deployment Diagnose and resolve technical issues using monitoring tools, system logs and testing equipment Assist with installation, upgrades and changes to existing IT systems and infrastructure Maintain accurate records of equipment, assets and system configurations Work with colleagues and external suppliers to coordinate installations, maintenance and warranty repairs Support users with guidance and training when new systems or software are introduced Carry out routine checks, updates and preventative maintenance on IT equipment across various sites Assist with technical projects and provide practical support to wider technology teams when required Occasionally work in plant rooms, vehicles or restricted spaces when installing or maintaining equipment Essential Experience supporting Windows operating systems and Microsoft Office applications within a networked environment NVQ Level 3 in an IT-related subject or equivalent practical experience ITIL Foundation certified or willing to work towards the qualification Relevant technical certification or equivalent experience in areas such as Windows Server, desktop operating systems, networking technologies or virtual environments Confident communicator able to explain technical issues clearly to both technical and non-technical users Ability to manage workload effectively, prioritise tasks and meet deadlines in a fast-paced environment Highly organised with the ability to work independently when required Full UK driving licence and willingness to travel between sites as part of the role Desirable Knowledge of technologies such as Windows Server, Active Directory, networking (LAN/WAN), Microsoft Exchange or SharePoint Experience supporting mobile devices and communications equipment, including phones, tablets or radio systems Previous experience working within a large multi-site organisation

Job Title: Head of IT Location: Worcestershire across 3 sites (predominantly office based with flexibility for remote working of 1 day per week) Reports To: Partner, Head of Finance and Operations Department: Operational Support Direct Reports: 1 1st Line IT Support Technician Role Purpose The Head of IT has full accountability for the firm's information technology environment, ensuring it is secure, resilient, scalable and aligned to the firm's strategic and regulatory objectives. The role will also be responsible for driving the thoughtful and appropriate adoption of AI and automation, ensuring these technologies are used safely, ethically and pragmatically to enhance efficiency, decision making and client service. This is a senior leadership role with clear ownership of the end to end IT estate, including infrastructure, applications, cybersecurity, data and third party services. The role is responsible not only for operational stability, but for shaping and delivering the firm's technology roadmap so that technology actively supports business growth, efficiency and risk management. Working closely with senior leadership, the Head of IT will plan, prioritise and deliver technology initiatives using robust project management disciplines, ensuring change is well governed, outcomes focused and delivered with minimal disruption to the business. Core Accountabilities The overall performance, security and resilience of the firm's IT estate Ownership and continuous evolution of the business technology stack Delivery of IT and digital change programmes through effective project management Alignment of technology decisions with business strategy, regulatory obligations and operational risk IT governance, supplier performance, investment decisions and technology related risk Driving the responsible use of AI and automation to support efficiency, insight and business growth Key Responsibilities Technology Ownership & Infrastructure Own and manage the firm's IT infrastructure, including hardware, software, networks, cloud services, servers, storage, backup and disaster recovery Ensure systems are secure, reliable, well maintained and capable of scaling with business growth Proactively identify and address performance issues, capacity constraints and technical debt Oversee and coordinate external IT service providers where required Cybersecurity & Data Protection Hold overall accountability for the firm's cybersecurity posture Define, implement and enforce security policies, standards and controls Monitor systems and risks, responding appropriately to threats and incidents Ensure compliance with GDPR, data protection legislation and industry best practice Act as senior owner for IT related incidents, risk management and remediation Business Applications & Technology Stack Own the selection, implementation, integration and optimisation of core business systems Ensure applications are stable, well integrated and aligned to business processes Manage vendor relationships to maximise value, performance and reliability Ensure users are informed of relevant system changes and improvements IT Strategy, Projects & Change Delivery Define and maintain a clear IT strategy and multi year technology roadmap Translate strategic objectives into clearly scoped, prioritised and well governed IT projects Lead and deliver IT and digital change initiatives using appropriate project management methodologies Manage project plans, risks, dependencies, budgets and stakeholder communication Ensure technology change is delivered on time, within scope and aligned to business outcomes Business Continuity & Disaster Recovery Own and maintain disaster recovery and business continuity arrangements Ensure backups are robust, current and regularly tested Periodically test recovery processes and implement improvements Vendor, MSP & Contract Management Own the relationship and performance of the outsourced IT Managed Service Provider Manage all third party technology suppliers and service contracts Negotiate and review contracts and SLAs to ensure value, resilience and scalability Ensure contracts are renewed, replaced or exited in a controlled and timely manner Budget, Governance & Compliance Own the IT budget, cost forecasting and investment planning Ensure technology spend delivers clear business value Establish and maintain IT policies, procedures and governance frameworks Prepare for and manage IT audits and regulatory reviews Team Leadership & User Enablement Line manage and develop the 1st Line IT Support Technician Ensure users receive effective, timely and professional IT support Develop and deliver IT training to improve adoption and capability Maintain clear documentation, procedures and user guidance Key Skills & Experience Proven experience in a senior IT leadership role (IT Manager, IT Lead or Head of IT) Experience in accountancy, finance or professional services strongly preferred Strong knowledge of IT infrastructure, cloud platforms and business systems Demonstrable experience of cybersecurity, data protection and risk management Proven track record of delivering IT projects and managing technology change Strong vendor, contract and Managed Service Provider management experience Strong experience of building stakeholder relationships with Senior executives & C Suite. Proven line management, leadership and project management skills. Excellent communication and Team Player skills Strong decision making, prioritisation and problem solving abilities Qualifications Relevant certifications (e.g. Microsoft, ITIL, CompTIA, CISSP or similar) desirable Personal Attributes Clear ownership mindset with strong accountability Strategic thinker with a practical, delivery focused approach Confident decision maker able to balance risk, cost and business need Proactive, organised and comfortable managing competing priorities Able to operate both strategically and hands on when required Working Conditions Full time role, predominantly office based with some remote flexibility Occasional out of hours work for maintenance or critical incidents Benefits: Competitive salary 25 days annual leave, plus bank holidays Private Medical Health insurance Life Assurance Group Personal Pension Plan Electric Car scheme Cycle to Work Scheme Flexible Holiday Purchase Scheme Enhanced Family Pay - maternity, paternity, parental, and compassionate leave Employee Assistance Programme - 24/7 confidential helpline as well as online support If you wish to be considered for the role, please contact Joanne Harris on (phone number removed) or email me on (url removed)

Job Title: Senior Full Stack Developer Location: Hybrid working, Office (Bridgend, South Wales) Salary: 45,000 - 55,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm) About Flotek: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity, Comms and Managed Print Solutions to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group, you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are looking for a Senior Full Stack Developer to take ownership of our partner portal. This is the central platform our customers use for service tickets, the knowledgebase and all of the applications that support our wider revenue growth. The portal is already in place and is being actively developed, and you will take the lead in shaping the next stage of its evolution. This is currently a sole developer position, so you will have real ownership and responsibility from day one. As the product grows, there will be future opportunities to help build and mentor a wider development team. You will work closely with our external UI designers, our suppliers and our internal leadership team. The role suits someone who enjoys contributing ideas, solving problems across the full stack and helping to commercialise new tools. Key Responsibilities: Lead development of the partner portal and deliver high quality front end and back end features Work closely with UI designers to bring concepts to life with well-structured and accessible interfaces Build integrations with external suppliers including dark web monitoring tools, communication services for SMS and WhatsApp and AI driven tools Develop automation tools and internal applications to improve operational efficiency Design and optimise database structures using PostgreSQL and Sequelize Write clean, typed code using React, Typescript, Express and related frameworks Manage hosting and deployment using Azure Create and maintain CI and CD pipelines using GitHub Actions Work with internal teams and leadership to brainstorm product ideas and shape the direction of new features Build specialist tools that integrate with supplier portals and commercialise them for customer use Contribute to development standards and help plan for future team expansion About you: Experience Required: Strong experience with front end development using React JS and Typescript Experience with Redux Toolkit and Tailwind CSS Back end development experience using Express JS with Typescript Strong understanding of PostgreSQL and Sequelize Experience building and integrating with APIs Experience with GitHub Actions and CI and CD pipelines Ability to work independently and take ownership of a core product Desirable Experience: Experience working with Azure services Experience developing Microsoft Teams applications Experience integrating Power BI or a strong desire to learn it Familiarity with authentication, identity and cloud security Experience creating AI enabled tools or workflows What we are looking for: Someone who enjoys being the go to developer for a core product Someone who can think commercially and help turn ideas into customer facing solutions Someone who is comfortable working across the full stack and learning new technologies Someone who enjoys collaboration, problem solving and bringing new ideas to the table Someone who is excited by the opportunity to build a team in the future Benefits: Salary dependent on experience within range of 45,000 - 55,000 per annum + annual incentive bonus EMI Share Equity Scheme - own a slice of the "Purple Pie" Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through perk box Varity of social events & team building opportunities are available Opportunities for professional development & career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Senior Full Stack Engineer, Senior Full Stack Technician, Senior DevOps, Solutions Architect Team Lead, Senior Software Developer, Senior IT Engineer, HTML Developer, Web Design, Web Development, PHP Developer, may also be considered for this role.

Computer Repair Engineer Location: Droitwich Salary : from £30,000 - £35,000 per annum, dependant on skillset and experience. Vacancy Type: Full-time, Mon-Fri working hours 37.5 hour a week contract. As an IT recycler and supplier of IT Services we have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service. Greensafe IT is seeking an experienced and driven Senior Engineer to join a team of hardware repair technicians within our Internal Engineering department. The ideal candidate will have worked in a repair role for a minimum of 2 years, ideally in a supervisory position. The role will take ownership of some of the daily operational tasks, ensuring work schedules are met, repairs are performed to the highest quality standards, and opportunities for process improvement are identified and implemented. This is a hands-on role that combines technical expertise with supervisory responsibilities. We are seeking an individual with a mature mindset, energy and drive who can bring their skills to further enhance this growing department. For those who can apply themselves to overachieving will come opportunities for development within the business. Key Responsibilities: Supervise and mentor (where necessary) a team of IT hardware repair technicians, providing guidance, training, and support. Perform daily technical tasks including diagnosing of hardware faults, identifying what parts are required for repair (laptops, phones etc), assessing cosmetic damage, raising warranties, completing repairs. Ensure the team adheres to company policies, standards, and safety protocols. Foster a collaborative and motivated work environment, encouraging professional growth within the team. Plan and coordinate the daily schedule of repair tasks, ensuring deadlines and customer requirements are met. Monitor workloads and allocate resources effectively to optimize productivity. Serve as the escalation point for complex technical issues and provide hands-on support as needed. Ensure all repairs are completed to the highest standards, meeting or exceeding customer expectations. Conduct regular quality checks and audits on completed work. Develop and implement best practices to maintain and improve service quality. Identify inefficiencies and bottlenecks within repair workflows and propose actionable solutions. Collaborate with management to implement process improvements that enhance operational efficiency. Stay updated on industry trends and emerging technologies to continuously refine repair techniques and practices. Maintain accurate records of repair activities, team performance, and quality metrics. Prepare and deliver regular reports on team productivity, repair outcomes, and process enhancements. Competencies & Behaviours: Excellent organisational and time-management skills, with the ability to prioritise tasks and meet deadlines. Strong communication skills, both verbal and written, to interact effectively with team members and stakeholders. A positive and calm mindset Proficiency in diagnostic tools, repair equipment, and relevant software applications. A proactive and solution-oriented mindset with a keen eye for detail. 2 years minimum in a hardware repair role Supervisor/Team Lead experience is highly desirable Certifications such as CompTIA A+, Network+, or equivalent are highly advantageous. Proven experience in IT hardware repair, with strong technical skills and a thorough understanding of IT systems and devices. Strong analytical skills to assess trends and make data-driven decisions. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for GreenSafe IT, please do not hesitate to apply.

1st Line Support 2-Month Initial Contract100% Onsite in Eastleigh £20.71 p/h Umbrella Your new company You'll be joining a dynamic and supportive ICT team within a public sector environment, where technology plays a key role in enabling operational efficiency and service delivery. The team is committed to providing high-quality support and ensuring users get the most from their ICT systems. Your new role As a1st Line Support Technician, you'll be the first point of contact for technical issues, providing support to users across the organisation. You'll log and monitor service desk calls, resolve incidents, and escalate where necessary. You'll assist with asset reporting, conduct equipment health checks, and maintain up-to-date knowledge of software and systems. You'll also ensure compliance with ICT policies and data protection standards, contributing to the overall security and integrity of the organisation's ICT infrastructure. What you'll need to succeed To be successful in this role, you'll need: Excellent communication and customer service skills. A proactive and organised approach to problem-solving. Basic technical knowledge of ICT systems and troubleshooting. An understanding of data protection and information security principles. A willingness to learn and adapt to new technologies. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Cyber Security Lead Oxfordshire - Hybrid - 2 days per week (Flexible) 50k - 60k plus Benefits Our Client are an award-winning leading IT company offering complete outsourced IT solutions to organisations across the UK and Europe. Based in Oxfordshire they provide a comprehensive range of support services, software and hardware solutions to major blue-chip clients and their technicians are highly skilled in planning, implementing and trouble shooting. They strive to become one of the top places to work in the UK - in fact, they believe that they already are! Most of the team have been here for years, have built a terrific career, and as corny as it may sound, they really do call themselves the Planet Family. They welcome new people to the team all the time, from all backgrounds and all levels of experience. They are able to attract talent to our business by investing in staff training and staff rewards, which has become a bedrock of our success. This initiative has resulted in staff becoming even better at what they do, great staff retention and greater company buy-in from the team. As part of this strategy, the more staff learn via official courses, the better the service and the more we reward them. Primary Purpose The Security Lead is both the client-facing strategist and the internal accountable owner of security within the MSP. They lead Quarterly Security Reviews (QSRs), own the client risk register and exception process, and ensure services are delivered in line with frameworks such as Cyber Essentials, ISO27001, and NIST. Internally, the Security Lead is accountable for the MSP's own security posture ensuring tools, processes, and teams meet the same standards we deliver to clients. They monitor measurable posture metrics (e.g., Microsoft Secure Score, Vulnerability etc.), ensure continuous improvement, and keep the MSP's security practice relevant through ongoing training, certifications, and emerging threat awareness. While day-to-day execution is delegated to Security Analysts and service teams, the Security Lead owns security end-to-end: identifying risks, embedding controls, and ensuring compliance is demonstrable. Key Responsibilities Client-Facing Lead Quarterly Security Reviews (QSRs), presenting patch/vulnerability posture, incidents, compliance status, and risk register updates. Translate technical security risks into clear business impact and outcomes. Own the client exception process, ensuring risks are documented, communicated, and signed off. Support Account Managers and Strategic Partnership Managers in roadmap and IT strategy sessions. Act as the strategic security escalation point for clients when risks require senior involvement. Internal MSP Security Own the MSP's internal security frameworks and certifications (e.g., CE+, ISO, SOC 2). Oversee patching, vulnerability, and risk management of MSP-owned infrastructure and tools. Ensure MSP's technology stack (RMM, XDR, PSA, backup, etc.) is securely deployed and monitored. Drive staff security awareness, training, and compliance with secure processes. Delegate operational tasks to Security Analysts while retaining accountability for end-to-end outcomes. Governance & Standards Maintain the client and internal risk registers. Define and evolve gold-standard security "whitepapers" for projects and BAU. Sign off security requirements for project scope/designs that impact compliance or frameworks. Collaborate with Service Delivery Manager and Project Delivery Manager to ensure security is embedded in BAU, change control, and project execution. Monitor and report on client posture metrics (e.g., Microsoft Secure Score, M365 compliance dashboards). Drive continuous posture improvement across client environments. Team Leadership & Growth Mentor and develop Security Analysts. Ensure team certifications remain up to date (minimum 2 per year per Analyst). Lead internal knowledge-sharing sessions to keep the team and wider MSP relevant against new threats and frameworks. Champion automation (RPA/AI) in evidence gathering, reporting, and triage. Identify scale points for growing the Security Practice (e.g., Security Architect, more Analysts). Behaviors Required Strategic Thinking - able to translate technical risks into business outcomes and align security initiatives with client goals and budgets. Strong Governance Mindset - experienced in managing frameworks (Cyber Essentials, ISO27001, NIST) and embedding them into MSP operations and client environments. Risk Communication - skilled at presenting complex security issues clearly to non-technical stakeholders, both internally and at client leadership level. Technical Depth - hands-on understanding of vulnerability management, patch governance, endpoint security (EDR/XDR), and cloud (M365/Azure security). Analytical Skills - capable of interpreting scan results, posture metrics (e.g., Microsoft Secure Score), and incident trends into actionable insights. Delegation & Leadership - experienced in mentoring Analysts and delegating effectively while retaining accountability for outcomes. Collaboration - able to work cross-functionally with Service Delivery, Projects, Account Managers, and vendors to embed security consistently. Continuous Learning - committed to staying current with evolving threats, frameworks, and technologies, and ensuring the team is trained and certified. Client-Facing Confidence - comfortable leading Quarterly Security Reviews (QSRs), participating in roadmap sessions, and engaging with C-level stakeholders. Change Agent - able to influence internal teams and clients to adopt best practice, even when it means shifting established ways of working. Person Specification: Minimum 5+ years in IT security or MSP environment. Strong knowledge of Cyber Essentials, ISO27001, or NIST frameworks. Experience with patch/vulnerability management governance. Ability to communicate technical risks in business language. Proven ability to run client-facing reviews or presentations. Desirable CISSP, CISM, or equivalent certifications. Experience delivering or auditing compliance frameworks. Familiarity with RMM/XDR/EDR, SIEM, and vulnerability scanning platforms. Experience leading small teams (mentoring, guiding). Exposure to incident response and tabletop exercises. What Success Looks Like: Success means the Security Lead is recognised by clients as a trusted advisor who simplifies security into business language. All client and internal risks are captured, visible, and acted upon with no blind spots. QSRs consistently deliver actionable improvements that feed into roadmaps and IT strategy, while client security posture measurably improves quarter-on-quarter (demonstrated in metrics such as Microsoft Secure Score, CE+ readiness, and vulnerability closure rates). Internally, the MSP leads by example: our own systems, tools, and processes are secure, audit-ready, and improving over time. The Security Lead ensures their team is certified, trained, and ahead of industry changes, delegating operational execution while embedding governance across service, INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Calder Recruitment are looking to recruit a Junior Support Technician to work within the IT support team for our prestigious client in the Normanton area. You will be providing 1st line support to our internal users. The team use the latest software and infrastructure to provide in-house support for our internal users. This is a rare opportunity to join a fast growing and developing company Key Duties include: • Incident call logging and service desk operation • 1st Line technical support; diagnosing, fault finding and fix • Operational maintenance; setting up user accounts, maintaining backups, daily tasks • Desktop and laptop configuration • System administration and monitoring. The Person – Key Requirements • Positive, friendly and proven approach to customer service and an understanding of service levels • Organised and methodical approach to tasks • Ability to manage time effectively across multiple tasks according to agreed priorities • Priorities of own work • Strong communication skills externally and internally Experience of working with the following is desirable, but not essential; system administration tasks (setting up user accounts, security, email), hardware and software installations, PC’s laptops and peripherals, exposure to Active Directory/Exchange, Windows server, Virtual Environment, - VMware, networking (LAN/WAN technologies), MS SQL Database. We are an innovative company within our field with a fun and friendly but professional working environment. Our people are the key to our success and we seek enthusiastic individuals who want to make a difference within our business and contribute to our future direction. Skills Required Virtual Environment, - VMware, networking (LAN/WAN technologies), MS SQL Database. system administration

Network Infrastructure Specialist – Ashford Middx Salary guide is £50-£55K. The purpose of this role is to work within a client facing Technology Advisory Services team and more specifically as the number 2 to the director responsible for IT outsourcing service. This service provides technology consulting, technical project delivery and third line support to clients. Responsibilities - Conduct IT reviews and assessments of client IT infrastructure - Draft and present reports on the findings, conclusions and recommendations of IT reviews. Conduct and/or lead hands-on IT projects on behalf of clients - Support the client-facing IT helpdesk by providing hands-on third-line support as necessary - Be a source of knowledge and information to less technically experienced staff - Recommend and draft IT and User Support policies and procedures for the IT Helpdesk - Maintain a broad knowledge of the systems used by the supported client base and understanding of the client`s needs to guide and assist the support the team with supporting them - Assist with the management and development of the IT Support Service - Act as a principal point of escalation for the Service Desk Team on all issues associated with support calls and requests - Ensure and encourage knowledge documentation to help the Service Support team with resolution of calls - Participate in the development of support goals and objectives for the Service Desk team; recommend, implement, and administer methods and procedures to enhance operations. - Maintain a level of knowledge on new technologies sufficient to understand their applicability to the client base and to implement and support them, if appropriate - Motivate and foster creativity, communication and team working. Ideal Qualifications - MCSE Windows 2008/2012 - Knowledge of working with Azure and Office365 technologies - In-depth knowledge of VMware and Hyper-V virtualisation technologies - In-depth knowledge and experience of Microsoft Exchange 2007+, Microsoft SQL Server 2005+ and Microsoft SharePoint 2010+ - Extensive daily operational service support leadership experience - Knowledge of the operational and support of IT systems, hardware, software and peripherals. Knowledge of VB scripting and automation tools Attributes - A good verbal communicator who enjoys and is at ease with conversations and meetings with client personnel at all levels - Able to put interviewees at ease. Much of the work involves interviewing technical staff on a client site and the ability to put such staff at ease is a real attribute - Capable of expressing recommendations under scrutiny and explaining them if challenged - Capable of writing about technical matters in business English and of producing structured reports on findings, conclusions and recommendations. - Able to travel around the UK on business to meet clients and conduct fieldwork. Trips are typically undertaken within a day, but some may occasionally require one or two nights away from home. - Able to interact at many levels including CEOs and support technicians and all in between. PLEASE ONLY APPLY IF YOU LIVE WITHIN A COMMUTABLE DISTANCE OF THIS LOCATION. Please note your CV will be reviewed against the vacancy criteria and we will contact you within one week if we wish to progress your application any further. Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer

Network Infrastructure Specialist – Ashford Middx Salary guide is £50-£55K. The purpose of this role is to work within a client facing Technology Advisory Services team and more specifically as the number 2 to the director responsible for IT outsourcing service. This service provides technology consulting, technical project delivery and third line support to clients. Responsibilities - Conduct IT reviews and assessments of client IT infrastructure - Draft and present reports on the findings, conclusions and recommendations of IT reviews. Conduct and/or lead hands-on IT projects on behalf of clients - Support the client-facing IT helpdesk by providing hands-on third-line support as necessary - Be a source of knowledge and information to less technically experienced staff - Recommend and draft IT and User Support policies and procedures for the IT Helpdesk - Maintain a broad knowledge of the systems used by the supported client base and understanding of the client`s needs to guide and assist the support the team with supporting them - Assist with the management and development of the IT Support Service - Act as a principal point of escalation for the Service Desk Team on all issues associated with support calls and requests - Ensure and encourage knowledge documentation to help the Service Support team with resolution of calls - Participate in the development of support goals and objectives for the Service Desk team; recommend, implement, and administer methods and procedures to enhance operations. - Maintain a level of knowledge on new technologies sufficient to understand their applicability to the client base and to implement and support them, if appropriate - Motivate and foster creativity, communication and team working. Ideal Qualifications - MCSE Windows 2008/2012 - Knowledge of working with Azure and Office365 technologies - In-depth knowledge of VMware and Hyper-V virtualisation technologies - In-depth knowledge and experience of Microsoft Exchange 2007+, Microsoft SQL Server 2005+ and Microsoft SharePoint 2010+ - Extensive daily operational service support leadership experience - Knowledge of the operational and support of IT systems, hardware, software and peripherals. Knowledge of VB scripting and automation tools Attributes - A good verbal communicator who enjoys and is at ease with conversations and meetings with client personnel at all levels - Able to put interviewees at ease. Much of the work involves interviewing technical staff on a client site and the ability to put such staff at ease is a real attribute - Capable of expressing recommendations under scrutiny and explaining them if challenged - Capable of writing about technical matters in business English and of producing structured reports on findings, conclusions and recommendations. - Able to travel around the UK on business to meet clients and conduct fieldwork. Trips are typically undertaken within a day, but some may occasionally require one or two nights away from home. - Able to interact at many levels including CEOs and support technicians and all in between. PLEASE ONLY APPLY IF YOU LIVE WITHIN A COMMUTABLE DISTANCE OF THIS LOCATION. Please note your CV will be reviewed against the vacancy criteria and we will contact you within one week if we wish to progress your application any further. Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer

Network Infrastructure Specialist – Ashford Middx Salary guide is £50-£55K. The purpose of this role is to work within a client facing Technology Advisory Services team and more specifically as the number 2 to the director responsible for IT outsourcing service. This service provides technology consulting, technical project delivery and third line support to clients. Responsibilities - Conduct IT reviews and assessments of client IT infrastructure - Draft and present reports on the findings, conclusions and recommendations of IT reviews. Conduct and/or lead hands-on IT projects on behalf of clients - Support the client-facing IT helpdesk by providing hands-on third-line support as necessary - Be a source of knowledge and information to less technically experienced staff - Recommend and draft IT and User Support policies and procedures for the IT Helpdesk - Maintain a broad knowledge of the systems used by the supported client base and understanding of the client`s needs to guide and assist the support the team with supporting them - Assist with the management and development of the IT Support Service - Act as a principal point of escalation for the Service Desk Team on all issues associated with support calls and requests - Ensure and encourage knowledge documentation to help the Service Support team with resolution of calls - Participate in the development of support goals and objectives for the Service Desk team; recommend, implement, and administer methods and procedures to enhance operations. - Maintain a level of knowledge on new technologies sufficient to understand their applicability to the client base and to implement and support them, if appropriate - Motivate and foster creativity, communication and team working. Ideal Qualifications - MCSE Windows 2008/2012 - Knowledge of working with Azure and Office365 technologies - In-depth knowledge of VMware and Hyper-V virtualisation technologies - In-depth knowledge and experience of Microsoft Exchange 2007+, Microsoft SQL Server 2005+ and Microsoft SharePoint 2010+ - Extensive daily operational service support leadership experience - Knowledge of the operational and support of IT systems, hardware, software and peripherals. Knowledge of VB scripting and automation tools Attributes - A good verbal communicator who enjoys and is at ease with conversations and meetings with client personnel at all levels - Able to put interviewees at ease. Much of the work involves interviewing technical staff on a client site and the ability to put such staff at ease is a real attribute - Capable of expressing recommendations under scrutiny and explaining them if challenged - Capable of writing about technical matters in business English and of producing structured reports on findings, conclusions and recommendations. - Able to travel around the UK on business to meet clients and conduct fieldwork. Trips are typically undertaken within a day, but some may occasionally require one or two nights away from home. - Able to interact at many levels including CEOs and support technicians and all in between. PLEASE ONLY APPLY IF YOU LIVE WITHIN A COMMUTABLE DISTANCE OF THIS LOCATION. Please note your CV will be reviewed against the vacancy criteria and we will contact you within one week if we wish to progress your application any further. Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer