12 jobs found

1st line Service desk engineers required Nottingham 1 year rolling contract Hourly rate £19.44 + Overtime Must have active SC Clearance An SC Cleared First Line Analyst for a Service Desk team for one of our prestigious customers. The role will focus on providing a top-class service as a first point of contact for anyone with IT related issues. This role will be covering the hours of 8am till 6pm, Monday to Friday, with varying shift patterns. The primary duties will include receiving and fulfilling Requests within agreed SLAs with some limited potential to provide Incident Management support. Although this is a First Line Analyst role, there may also be 2nd line aspects too. Based in one of the offices in Nottingham or Milton Keynes, you will be working in a small team. Prior technical knowledge of hardware and software is an advantage, but not vital as training is given to the successful applicants. Attitude and aptitude are as important as technical skills. The team has a wide range of experience with ages, we welcome applications from people beginning their IT career and also more experience service desk professionals Please call Steve Hill on (phone number removed) IND/LET

Job description: 1st line analyst Duration: 6 months rolling contract Location: Milton Keynes (hybrid) Hours: 0700am-1500pm or 1100am- 1900pm Rate of pay: 12.92 ph Location Milton Keynes MK7 8JU role will be hybrid End Client Rolls Royce Job Description A Security Cleared (Minimum SC) First Line Analyst supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to Computacenter's customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures. Call Steve Hill on (phone number removed) IND/LET

Application Support Engineer (SQL) - Edinburgh/Glasgow Hybrid - 26-30K + Bonus + On Call Applicants will need to demonstrate proven hands-on skills with SQL Rotational shifts: Morning: 6am to 2:30pm (working from home these weeks) Mid: 8am to 4:30pm (working in the Glasgow or Edinburgh office - whichever is best for you - Tuesdays and Thursdays, and from home the rest of the week) Late: 2:30pm to 10pm (working from home these weeks) On-call Rota (As it stands 1 in 4/5 weeks, paid, and comes into effect after probation cleared and you're settled into the team) Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an Application Support Engineer based out of either their Edinburgh or Glasgow offices to join their expanding function. This would be a brilliant fit for someone with proven Application Support skills and a good grasp of databases/SQL/Azure SQL, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with (ask us, we've placed a number of them ourselves!). Key Responsibilities: Take the reins across Application Support Tackle support requests, prioritising, and escalating tickets to 2nd Line/above as needed Liaising with a multidisciplinary function of DevOps, Infrastructure and other teams to keep things running smoothly Creation/management of user accounts within the core application and support portal Maintaining/monitoring remote client servers to ensure stability Knowledge-sharing and working with others to resolve/prevent issues Contributing to relevant projects, supporting config/change deployments, helping to foster best practices, and working to agreed procedures to make sure everyone's on the same page/working to agreed processes Helping to improve the wider function and bringing new ideas to the table where it comes to processes/workflows/etc. What they're looking for you to bring to the table: Proven track record in the Application Support / 1st Line Support domain/s with dealings in customer-facing scenarios Strong hands-on SQL and/or Azure SQL skills to query databases, identify root causes for backend issues, and troubleshooting problems Active Directory / Entra ID ( Azure AD ) skills Ability to support users/customers remotely Ideally a good grasp of relevant methodologies/processes such as ITIL/Change Management/etc. If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, bonuses and recognition rewards, healthcare, progression and more, apply now with your latest CV and let's have a chat before this is snapped up. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

L3 Wintel & VDI Support Engineer Must have an Active SC or DV Clearance - If SC be willing to go through DV Clearance An opportunity is available for an experienced L3 Wintel & VDI Support Engineer to support complex, deployable customer systems across multiple security domains. The L3 Wintel & VDI Support Engineer will play a key role in maintaining, developing, and supporting a live secure environment, handling escalated incidents and implementing controlled changes within a high assurance setting. About the Role - L3 Wintel & VDI Support Engineer As a L3 Wintel & VDI Support Engineer , you will manage incidents escalated from 1st and 2nd line teams across distributed environments. You will support live systems through structured change implementation and technical problem resolution. You will review and create Low Level Designs, build documentation, and Knowledge Base Articles. You will deliver knowledge transfer to customer teams and contribute to ongoing service improvement. You will support virtualised and secure infrastructure components within a complex estate. Key Skills - L3 Wintel & VDI Support Engineer Strong expertise in Microsoft Windows Server 2016 and 2022 . Deep experience with Active Directory and Group Policy design and support . Experience with Microsoft HyperV and VMware NSX virtualisation . Knowledge of Skype for Business and Exchange 2012 or 2016 . Good understanding of network design principles, firewalls, and WAN protocols. Experience with McAfee AV and ePolicy Orchestrator . Strong PowerShell and scripting capability. This role suits a technically confident L3 Wintel & VDI Support Engineer who can operate independently and deliver structured support within secure environments. To apply, please send your CV by pressing the apply button

Service Desk Analyst + DV Cleared role + 400 per day Inside + Onsite role - Bath based Key Skills: + Experienced Service Desk + DV Cleared The Role: We are seeking an experienced Senior Service Desk Analyst to provide advanced technical support, mentor junior team members, and help drive continual service improvement across the IT support function. This role serves as a key escalation point for complex incidents, ensures high-quality customer service, and contributes to the stability and performance of end-user technology services. The ideal candidate combines strong technical troubleshooting skills with leadership ability, customer focus, and a solid understanding of IT service management best practices. Key Duties and Responsibilities Provide 1st line support where required, supporting customers users with first time fixes and account creations Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. Investigate problems and opportunities in existing processes and contribute to recommending solutions. Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management. Contribute to management information and service reporting, ensuring data is accurate Responsible for communications to customers and internal stakeholders Required Competencies Understanding of systems such as active directory, cloud environments. Effective communication skills ITiL v4 qualified or highly experienced in the practices 5+ years of experience in an IT Service Desk or End User Support role Experience using ITSM tools (e.g. Jira Service Management) Solid understanding of ITIL-based service management practices (Incident, Request, Problem, Change) Desired Competencies Experience in environments using Agile or DevOps ways of working Expererience in Cloud Platforms Experience in Defence Exposure to automation or scripting

IT Desktop Engineer - 2nd Line - SC Cleared My aerospace & defence client is looking for a 2nd Line IT Desktop Support Engineer to join their IT support team on a contract basis You MUST have valid current SC Security Clearance to be considered for this role. You will be providing 1st/2nd line support to the End Client, providing desktop hardware and software support , windows 10 and 11, IMAC's, VDI, and some telephony support. Essential Experience MUST have valid SC security clearance Provide 1 st and 2nd Line support for Incidents and Catalog requests Desktop / Laptop / VDI - build, configuration, and deployment to end users PABX administration and support Supporting Win11 issues, Hardware, Testing capability Assist with software installation / deployment Software and hardware troubleshooting Smartphone support (InTune) Local network cable patching Self-motivated team player with good technical and interpersonal skills. You will be able to multi-task and enjoy working under pressure with tight deliverables. MS Excel experience M365, Autopilot, Intune, ServiceNow (Desirable Skills) This role requires you to be on site so if you have the required experience, have current SC clearance and looking for a new role get in touch ASAP to find out more. I have interview slots ready to be filled! Randstad Technologies is acting as an Employment Business in relation to this vacancy.

ICT Support Engineer Support Engineer, ICT Support, Microsoft, Windows Server 2016, Windows Server 2019, SCCM, Active Directory, Office 365, Apple OS, Google Chrome, Wireless, Backup, MECM, Apple Devices, Enhanced DBS A DBS Cleared 2nd line/IT Support Engineer is required by our IT MSP client based onsite with an end client supporting a school for an initial 3-month contract. Birmingham - Inside IR35 £160 - £185 per day 3 Month Contract Immediate start required - Please note a Valid Enhanced DBS is required for this role. The IT Field Engineer will be based at one site, however, may occasionally be required to travel to attend team meetings and provide additional support at other local sites. The role is focused on providing broad 1st/ 2nd line technical problem solving/network management as well as building strong relationships with the school leadership and teaching staff and ensuring contractual compliance against KPI's and SLAs. In addition to technical, the ICT Support Engineer will provide advice and coaching to ensure others feel confident and comfortable using the technology resources available. Key Skills and Requirements • Experienced using Microsoft Office tools, Windows Server and SCCM • Strong multitasking and problem-solving abilities. Excellent communication, customer handling and inter-personal skills, via phone, face to face and other remote access methods. • Strong planning, organising and prioritising abilities. Customer focused. Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery • Experience of problem solving within a technical environment • Ability to work your way around a problem, finding a solution where others fail. • An engaging personality that easily builds relationships and instils confidence • Experience using Active Directory • Google and Apple Operating System Experience is desirable however not essential. In the first instance please submit your CV

Network Engineer - DV CLEARED £40 - £50 per hour Corsham 12+ months I am currently recruiting for experienced DV cleared NOC Engineers for 12 month contract roles in Corsham. My client is a Defence Consultancy company who are currently working a major piece of project work based in Corsham. You will ideally be working as a 1st/2nd line support NOC Engineer with service management experience and DV have clearance. Essential Skills: The successful applicant will have the following skills and experience: Mandatory: * Cisco CCNA * Previous network installation experience mandatory. * Proven experience as a network support engineer * Proven experience of network installation and commissioning * Port reconfiguration with daily reporting * Core switch port reservations * Core LOAP VLAN Creation * New VLAN applied to switched including ACLs, QoS, * VLAN moves during PC Migration * Change * Service Engineering Support to users. Desirable: * Windows desktop and server environments * PacketShaper/Steelhead desirable * Service Desk methodology i.e. ITIL, Prince2, SixSigma

NOC Engineer - DV CLEARED £40 - £50 per hour Corsham 12+ months I am currently recruiting for experienced DV cleared NOC Engineers for 12 month contract roles in Corsham. My client is a Defence Consultancy company who are currently working a major piece of project work based in Corsham. You will ideally be working as a 1st/2nd line support NOC Engineer with service management experience and DV have clearance. Essential Skills: The successful applicant will have the following skills and experience: Mandatory: * Cisco CCNA * Previous network installation experience mandatory. * Proven experience as a network support engineer * Proven experience of network installation and commissioning * Port reconfiguration with daily reporting * Core switch port reservations * Core LOAP VLAN Creation * New VLAN applied to switched including ACLs, QoS, * VLAN moves during PC Migration * Change * Service Engineering Support to users. Desirable: * Windows desktop and server environments * PacketShaper/Steelhead desirable * Service Desk methodology i.e. ITIL, Prince2, SixSigma

Network Engineer - DV CLEARED £40 - £50 per hour Corsham 12+ months I am currently recruiting for experienced DV cleared NOC Engineers for 12 month contract roles in Corsham. My client is a Defence Consultancy company who are currently working a major piece of project work based in Corsham. You will ideally be working as a 1st/2nd line support NOC Engineer with service management experience and DV have clearance. Essential Skills: The successful applicant will have the following skills and experience: Mandatory: * Cisco CCNA * Previous network installation experience mandatory. * Proven experience as a network support engineer * Proven experience of network installation and commissioning * Port reconfiguration with daily reporting * Core switch port reservations * Core LOAP VLAN Creation * New VLAN applied to switched including ACLs, QoS, * VLAN moves during PC Migration * Change * Service Engineering Support to users. Desirable: * Windows desktop and server environments * PacketShaper/Steelhead desirable * Service Desk methodology i.e. ITIL, Prince2, SixSigma

NOC Engineer - DV CLEARED £40 - £50 per hour Corsham 12+ months I am currently recruiting for experienced DV cleared NOC Engineers for 12 month contract roles in Corsham. My client is a Defence Consultancy company who are currently working a major piece of project work based in Corsham. You will ideally be working as a 1st/2nd line support NOC Engineer with service management experience and DV have clearance. Essential Skills: The successful applicant will have the following skills and experience: Mandatory: * Cisco CCNA * Previous network installation experience mandatory. * Proven experience as a network support engineer * Proven experience of network installation and commissioning * Port reconfiguration with daily reporting * Core switch port reservations * Core LOAP VLAN Creation * New VLAN applied to switched including ACLs, QoS, * VLAN moves during PC Migration * Change * Service Engineering Support to users. Desirable: * Windows desktop and server environments * PacketShaper/Steelhead desirable * Service Desk methodology i.e. ITIL, Prince2, SixSigma