5 jobs found

Role: 2nd Line Engineer Location: Abingdon Salary: 30,000 - 36,000k Full Time on a 4-week shift pattern rotation Week A - Early's - 08:00 - 16:30 - Office based - customer location Week B - Early's - 08:00 - 16:30 - Office based - customer location Week C - Days - 08:45 - 17:15 - Office based - customer location Week D - Late - 14:30 - 23:00 - WFH - with support . Primary Purpose The Desktop team are tasked with supporting, investigating, and resolving our MSP client's IT related systems and making sure all issues are dealt with in a timely fashion. The role will involve the following; Providing support to our clients Help the Helpdesk Management Team with continued business improvements Provide support to the apprentice, and 1st Line, engineers Manage/Maintain all escalations from the apprentice, and 1st line, engineers Work alongside 3rd line engineers to escalate more problematic tickets Communicate daily to clients with open tickets Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the Desktop Team Lead of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Undertake any other reasonable duties as required to meet the needs of the business. Key Responsibilities Being the first point of contact for all incoming support calls, emails, and sessions - when necessary Being an escalation point for all escalations coming from apprentice, and 1st line, engineers. Ensuring all forms of support call are logged in the system and the client is kept updated. Manage incident and request tickets ensuring established SLAs are met. Person Specification Minimum: Proven experience with: Active Directory Microsoft 365 Admin Centre Intune Admin Centre Sophos Endpoint Good working knowledge of: Azure Admin Centre, Entra Admin Centre, Exchange Admin Centre 2FA, VPN, DHCP, Mimecast, Barracuda, PowerShell Conditional Access, Unifi Wi-Fi, Sophos Firewall Apple Business Manager, Azure Autopilot Strong knowledge of Windows 11 installation and configuration Good understanding of MacOS setup and configuration Experience with Google Suite administration Exposure to email management across Azure, Office 365, SharePoint etc. At least 2 years' experience supporting medium-large businesses Full UK driving licence and access to own transport Desirable: Exposure to Microsoft Server OS - 2008/2012/2016 Comptia A+ Comptia N+ Wireless management - Ubiquiti, Meraki, Netgear, etc Mimecast, Barracuda, Sophos Email Gateway Group policy management - deployment or management INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

1st Line Support Technician Chichester PO20 (with hybrid / flexible working) £24,000 £30,000 plus benefits including IT certs, flexible working and lots more Our client is an extremely well-established IT support company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support Experience of working in an MSP / IT Support Services company is a bonus! IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.

Role: 2nd Line Support Engineer Location: Doncaster 3 days p/week onsite - you should be commutable to Doncaster for at least 3 days p/week for this role Contract Type: Permanent Overview: We're hiring a 2nd Line Support Engineer for a busy environment. You'll be the escalation point for 1st Line Engineers, handling technical issues across a wide range of IT systems and services. This is a hands-on support role with a mix of remote troubleshooting, customer comms, and documentation. Ideal for someone who s sharp on detail, calm under pressure, and comfortable with multiple technologies. Key Responsibilities: Handle escalated tickets from 1st line and work them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are met Share fixes and updates with the wider team Required Experience: 3+ years in a Service Desk or Helpdesk role Strong knowledge of Windows OS (7 11), Windows Server, and Exchange Solid troubleshooting skills across networks (LAN/VLAN/WAN/Wi-Fi/VPN) Experience with VMware/Hyper-V and remote desktop tools (e.g., Citrix) Confident working with firewalls, antivirus, and cyber security tools Exposure to backup/monitoring tools (e.g., Datto, PRTG) VOIP and telephony support MSP background and/or education sector experience a bonus Skills: Customer-focused with a clear and professional phone manner Strong communicator, both written and verbal Able to work under pressure and switch tasks as needed Proactive and takes ownership of tickets from start to finish If this sounds like you please apply now for a confidential chat, thanks!

Are you a customer focussed IT Support individual looking to continue providing first class client support to some high-profile clients across the UK? You will be joining a growing MSP and will be part of a busy and constantly growing Support team. We are looking for IT professionals who are keen to continue developing their skills set, allowing them to progress within the organisation. This company pride themselves on developing their staff and promoting from within. We are looking for individuals at all levels from Junior-Senior. Location: Cambridge Salary: to £30k base, plus profit share bonus, 5% Pension, BUPA Healthcare, 25 days holiday etc Hours: between 8am - 6:30pm mon-fri What you will bring to the team: Previous experience in an IT Support environment, proving support via phone, email etc. Experience of remote service management Experience of any of the following Microsoft tech would be beneficial: Azure AD, Office 365, SharePoint and virtualization with VMware vsphere. Experience monitoring and troubleshooting performance issues. Strong communication skills with the will to consistently provide a first-class service to clients. A keen problem solver. Keywords: It Service Desk Engineer, VMware, Azure Active Directory, IT Support Analyst, 1st Line Support, 2nd Line Support, Service Desk Engineer, IT Support Engineer, Desktop Support, IT Helpdesk Engineer, Office 365, Application Support, IT Support

Great opportunity for 2nd line technical analysts (IT support) for my client, a Global IT MSP, based in Plymouth. Purpose of this role is to diagnose and resolve level 2 incidents and aim to meet response and resolution within predetermined SLA's, providing onsite and remote desktop and server support, with the highest level of customer service, via email, telephone, and face to face. Managing ticketing systems responding to users' technical incidents/requests, escalate technical issues as required, working within a busy helpdesk environment. Mentor other team members and acting as escalation point for 1st line queries. Having experience within a similar technical role, or Helpdesk environment you will be proficient in the use and support of: Microsoft Office/Client/Server/Exchange Active Directory / DNS,DHCP Printer Hardware, and network cabling Remote Desktop Email Relay and antispam You will need the ability to work as part of a busy team and build positive relationships with customers, and you must have your own transport for client site visits. Sal DOE - Looking to appoint ASAP