73 jobs found

Our client, a growing, technically driven MSP that's investing heavily in automation and next-generation technology, requires a Senior 3rd Line Engineer. This is a pivotal role within the company and will require someone who can provide solutions for complex 3rd line issues whilst mentoring other team members within the support team. The role is offered with a hybrid working pattern and is based at the company's offices which are easily accessible for the Barnet/Watford areas. Key responsibilities: Act as the top-tier escalation point for complex incidents Lead the rollout + optimisation of NinjaOne RMM (automation, alerting, remediation Scripting) Own M365, Intune, Conditional Access, hybrid Exchange, and Azure AD/Entra Mentor engineers in diagnostic methodology Work closely with technical leadership-no non-technical managers blocking decisions Role requirements: Must have 3rd line experience within an MSP Expert M365 (CA, Intune, hybrid Exchange, ATP) Strong troubleshooting methodology Confident communicator at all levels Full Microsoft Certificates desirable NinjaOne/Datto RMM config Azure infrastructure Firewalls (Fortinet, SonicWall, Draytek) Solid PowerShell skills The role is offered with a salary of between £55,000 - £65,000 + £3k annual certificate budget plus competitive benefits.

Role: Senior Network Engineer Location: London (on-site with out-of-hours requirements) Salary: £70,000-£90,000 + bonus Benefits: Share plan, private healthcare, pension, 25 days leave + more Our client, a leading organisation in network infrastructure and managed services, is hiring a Senior Network Engineer to lead and support the ongoing development of a high-performance network environment. This role offers the opportunity to shape and scale critical infrastructure, lead a talented engineering team, and play a key role in delivering reliable, customer-centric network services. What you'll do Lead and develop a high-performing network engineering team Troubleshoot complex network issues across enterprise environments Commission, maintain, and upgrade network infrastructure Act as an escalation point for technical issues and incidents Build and maintain technical documentation, processes, and knowledge base You'll work closely with internal teams, customers, and third-party suppliers to ensure high service standards and continuous improvement across the network estate. What we're looking for 5+ years' experience in an ISP, MSP, or SME environment Strong team leadership combined with hands-on network engineering Solid knowledge of routing, switching, and wireless technologies Experience with MPLS/VPLS, BGP, and TCP/IP/OSI models Expertise in Juniper environments (including RSVP MPLS, VPLS, dual stack) The ideal candidate will bring a proactive mindset, strong problem-solving skills, and a passion for mentoring others in a fast-paced, customer-focused environment. Why join? Opportunity to lead within a growing, high-impact network team Access to cutting-edge infrastructure and technologies Strong benefits package including healthcare and bonus Supportive, collaborative culture focused on development Apply now to play a key role in delivering robust, future-ready network infrastructure.

Technical Team Lead IT Infrastructure (3rd Line & Infrastructure Projects) / Bedford / £37,000 to £45,000 per annum + Benefits Join one of the UK's fastest-growing Managed Service Providers and take your IT career to the next level! If you're a sharp-thinking problem solver who loves variety, teamwork, and delivering great work, this is the role for you. What You'll Be Doing: As the TAM Team Lead, you will hold a dual-focus position. You will act as the senior technical authority and project lead for infrastructure environments while managing a small team of engineers. This is a hands-on role where you will design and implement a range of IT change projects for clients in your region. You and your team will develop and maintain relationships that clients put trust in to deliver the solutions that their organisations need, while providing expertise-in-depth to the Service Team who escalate faults to you for resolution. Key Responsibilities of the Technical Team Lead IT Infrastructure Role: Team Leadership: Lead, mentor, and develop a small team of engineers. You will manage resource allocation, conduct 1-2-1s, and foster a culture of technical excellence. 3rd Line Escalation: Act as the final point of escalation for complex infrastructure issues involving Windows Server, Virtualisation, Networking, and Cloud Project Engineering: Lead the end-to-end delivery of infrastructure projects (e.g., server migrations, cloud transitions, security hardening, and site decommissions). Technical Account Management: Build strong relationships with internal or external clients ensuring their technical roadmap aligns with business goals and that infrastructure is "fit for purpose." Continuous Improvement: Identify bottlenecks in current systems and propose/implement automated or modernized solutions Experience & Qualifications: Minimum 3-5 years in a senior technical role, ideally within an MSP or a multi-site internal environment. Previous experience managing or leading a small technical team. Demonstrable experience delivering 3rd line IT projects on time and within budget. Must be able to commute to our Bedford office and travel to client sites as needed. Ideally holding recognisable vendor qualifications Infrastructure: Expert knowledge of Windows Server (2019 onward), Active Directory/GPO, and Entra/Microsoft 365/Exchange Online. Virtualisation: Advanced experience with VMware vSphere or Microsoft Hyper-V. Cloud: Proven experience in Azure or AWS (migrations, environment builds, and security). Networking: Strong understanding of wired networking, experience with firewalls (Sophos/Fortinet/Cisco), and VPNs. Wireless Networking: Experience with planning, deployment and surveying of wireless networks in commercial, education and/or healthcare settings with vendors like Meraki/Aruba/Ruckus Backup & DR: Management of enterprise-level backup solutions (Veeam, Redstor, etc.). What's in It for You? £37,000 - £45,000 based on experience 22 days annual leave A friendly, collaborative office culture Real variety - every day is different Opportunities for professional development High-quality tools and an environment that values good engineering Avoid the city centre traffic! Be part of a team where your ideas and input genuinely matter Why Join? They're an ambitious, growing MSP with a passion for doing IT right. You'll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help customers succeed. This is the place for you if you want: Real influence Interesting technical challenges Supportive colleagues Space to grow your career Ready to Join? Apply Now for this exciting new Technical Team Lead IT Infrastructure position for immediate consideration.

Are you an experienced, customer-facing infrastructure specialist looking for a role where you can combine hands-on technical delivery with presales and solution design in a fast-paced, forward-thinking MSP? Our client is a well-established and rapidly evolving Managed Service Provider, known for operating at the cutting edge of modern Microsoft and cloud technologies. This is a fantastic opportunity to join a high-performing Professional Services team, working across diverse customer environments while helping shape future service offerings. Azure Delivery Consultant Fareham (Hybrid, with travel to customer sites) £50,000 per annum - £70,000 per annum In this role, you'll operate across the full project lifecycle - from presales and solution design through to hands-on delivery and ongoing service improvement. You'll split your time across technical delivery (approx. 50%), presales and customer engagement (25%), and service delivery (25%), working across multiple concurrent projects. We're looking for a consultant or an experienced senior engineer ready to step up, someone who is commercially aware, technically strong, and comfortable engaging directly with customers to shape solutions. Key Responsibilities Deliver end-to-end infrastructure and cloud consultancy engagements to agreed time, cost, and quality standards Act as a technical lead across multiple projects, ensuring successful delivery and high customer satisfaction Support presales activities, including customer engagement, solution design, and technical input into proposals Design and implement modern Microsoft-based infrastructure solutions (Azure, hybrid, virtualisation, networking) Produce high-quality technical documentation, including solution designs and Statements of Work Provide on-site and remote technical delivery, including deployments within customer environments and data centre Contribute to the development of new service offerings and the wider Professional Services catalogue Act as a subject matter expert within key technology areas, supporting internal teams and knowledge sharing Ensure adherence to ISO processes, governance, and best practice across all engagements Build strong relationships with customers, stakeholders, and third-party vendors Skills and Experience Essential: Proven experience delivering technical infrastructure or cloud projects end-to-end Strong Microsoft technology background across Azure, hybrid infrastructure, networking, and core platforms (Windows Server, Active Directory, Hyper-V) Experience in a customer-facing role, with strong communication and stakeholder engagement skills Exposure to presales or the ability to contribute to solution design and customer discussions Ability to manage multiple projects and priorities simultaneously Strong documentation, planning, and organisational skills Experience mentoring or supporting junior engineers Knowledge of ITIL / ISO-aligned environments and structured delivery processes Desirable: Previous experience within an MSP or service provider environment Experience designing solutions aligned to Azure Well-Architected Framework Networking experience (e.g. SonicWall, Cisco, Ubiquiti) Experience with HCI, S2D, or data centre-based infrastructure Strong understanding of cloud commercial models and customer value Experience working in fast-paced, high-growth environments If this Azure Delivery Consultant opportunity sounds of interest, please contact

Our client is a respected IT outsourcing and managed services provider, delivering innovative IT solutions to SMEs across the South-East. They are passionate about technology, teamwork, and personal development an environment where you can truly grow your skills and advance your career. Service Desk Engineer (1st 2nd Line) Develop Your IT Career! Location: Horsham (Must be a driver with your own transport) Salary: £27,000 £34,000 DOE Hours: Monday Friday, 09 30 As a Service Desk Engineer (1st 2nd Line) , you will be the friendly, knowledgeable first point of contact for clients. You ll solve technical issues, maintain systems remotely, and support project delivery alongside experienced senior engineers. Key Responsibilities Act as the first line of support for all incoming client queries via phone and email. Log and track requests in AutoTask, ensuring clients are updated throughout the process. Provide remote support using RMM tools, managing alerts and performing basic troubleshooting. Assist in monitoring, managing, and maintaining backups and device configurations. Escalate complex issues to senior engineers when required, maintaining strong collaboration across the team. Support small installations, projects, and deployments under guidance. Keep workspace, documentation, and systems organised and secure. Identify opportunities to improve efficiency and client satisfaction. What Our Client is Looking For Commercial IT support experience at 1st 2nd Line level (ideally within an MSP environment). Familiarity with Microsoft 365, Windows Server, and desktop support. Understanding of networking fundamentals (DNS, DHCP, firewalls, VPNs). Excellent customer service and communication skills under pressure. Strong organisational skills and a drive to learn new technologies. Full UK driving licence and own vehicle (essential). Why Join? Friendly, collaborative team culture. Exposure to a wide range of technologies. Ongoing training and career development opportunities. Competitive salary and benefits. Apply today and join a team that invests in your professional growth and success! Please note: Applicants must be eligible to work in the UK indefinitely and without sponsorship. For your information Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.

2nd Line IT Support Engineer Redruth, Cornwall £30,000 £35,000 (depending on experience) Flexible working available after probation A growing and forward-thinking Managed Service Provider based in Cornwall is looking for a 2nd Line IT Support Engineer to join their technical team. This is a great opportunity for someone with MSP experience who enjoys solving technical problems, supporting a variety of clients, and working with the latest Microsoft technologies. The business is currently expanding its AI capabilities , so exposure to Microsoft Copilot / Copilot 365 would be highly desirable for candidates looking to work with emerging technologies. The Role You will be responsible for providing 2nd line technical support to a range of external clients, troubleshooting and resolving escalated issues while ensuring excellent customer service. You ll work closely with senior engineers and the wider service desk to deliver efficient and effective IT solutions. Key Responsibilities Provide 2nd Line support across a variety of client environments Troubleshoot and resolve escalated hardware, software, and network issues Support and maintain Microsoft 365 environments Work across the full Microsoft stack including Windows Server, Azure, Active Directory, and Exchange Assist with system upgrades, migrations, and project work Maintain documentation and update ticketing systems Deliver excellent customer service while managing multiple priorities Skills & Experience Previous experience working within an MSP environment Strong knowledge of the Microsoft stack (Microsoft 365, Windows Server, Active Directory, Azure) Experience providing 2nd line IT support Understanding of networking fundamentals (DNS, DHCP, TCP/IP) Excellent troubleshooting and communication skills Microsoft Copilot / Copilot 365 experience would be advantageous What s on Offer Salary of £30,000 £35,000 depending on experience Flexible working available after successful completion of probation Opportunity to work with modern Microsoft and AI technologies Supportive technical team and opportunities for career progression If you're a technical support engineer with MSP experience looking to join a company embracing modern Microsoft technologies and AI-driven solutions , this could be a great next step in your career. The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN

Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 26,000 - 30,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.

Senior NOC Engineer - Network Operations - Bolton - £45,000 + Benefits Location: Bolton (office-based) Salary: £45,000 + benefits Type: Permanent SF Technology is working with a growing managed services organisation to recruit a NOC Team Leader to join their Network Operations team based in Bolton. This is a great opportunity for an experienced Senior NOC Engineer, Network Operations Engineer, or Shift Lead looking to step into a leadership role while remaining close to the technology. You'll lead a team of Tier 2 engineers responsible for maintaining the stability and performance of customer network environments within a fast-paced 24/7 operations centre. The position combines technical understanding, operational oversight, and team leadership, ensuring high service standards and strong customer outcomes. The Role As NOC Team Leader, you will oversee the day-to-day operation of the Network Operations Centre while supporting and developing a team of engineers delivering managed network services to multiple customers. Key responsibilities include: Leading, coaching, and supporting a team of Tier 2 NOC engineers Overseeing daily NOC workflows and ensuring SLA performance Supporting incident management and technical escalations Monitoring network environments and assisting with troubleshooting when required Ensuring effective shift handovers and operational continuity Producing operational and customer reports using IT service management systems Supporting training and development within the engineering team Building strong relationships with internal stakeholders and customers Skills & Experience We're looking for someone with a strong background in network operations or managed services who is ready to step into a leadership role. Key requirements include: Experience working within a Network Operations Centre (NOC) environment Strong understanding of network infrastructure (routers, switches, firewalls) Experience supporting customer networks within an MSP or service delivery environment Excellent communication skills and ability to work with both technical teams and customers Experience mentoring or supporting junior engineers (leadership experience desirable but not essential) Ability to remain calm under pressure and manage multiple operational priorities Exposure to technologies such as Cisco, Juniper, or other enterprise networking platforms would be beneficial. Working Environment Office-based role in Bolton NOC environment operating 24/7 Occasional flexibility may be required to support operational needs or incidents Security Requirements Due to the nature of the environments supported, successful candidates will need to pass enhanced security vetting. This includes background checks and typically requires a minimum of 10 years UK residency. The Opportunity This role offers the chance to step into a technical leadership position within a growing managed services environment, working with modern networking technologies and supporting a wide range of customer infrastructures. You'll have the opportunity to shape team performance, influence operational processes, and further develop your leadership skills within a supportive and collaborative engineering environment. If you're a Senior NOC Engineer or Network Operations professional looking to progress into leadership, we'd love to hear from you. Apply now or contact SF Technology for more information.

Role: 2nd Line IT Support Engineer (M365) Location: Cambridgeshire Hybrid (2/3days from home) Salary: up to £34,000 + bonus We are recruiting on behalf of a leading client for a Senior Technician to join their team. This is a hands-on technical position supporting Microsoft 365, Windows 11, and other Microsoft cloud systems for customers across the UK and beyond. This role offers a challenging environment for ambitious technicians, with excellent opportunities to develop your technical skills and progress your career within IT. Key Responsibilities but not limited to: Provide end-user support for Microsoft 365-based systems as part of the helpdesk team. Analyse technical problems and provide effective diagnosis and solutions. Support Microsoft Windows 11 environments. Communicate clearly and effectively with users via telephone and email. Deliver support for a range of Microsoft cloud services including Exchange, Teams, SharePoint, and Intune. Requirements: Minimum of 2 years experience in first, second or third-line support within an MSP or other high-paced helpdesk environment. Strong troubleshooting and analytical problem-solving skills. Excellent written and verbal communication skills. Working knowledge of Microsoft Exchange, Teams, SharePoint and Intune. Clean driving licence. Additional Information: Most team members work approximately 2 3 days from home per week. Occasional early shifts (6 30) or late shifts (12 00) may be required. Participation in an on-call rota for evenings and weekends is required (additional pay applies). Benefits: Profit share and annual performance bonuses (typically % of base salary annually). 20 days annual leave plus Bank Holidays, with the option to purchase up to 20 additional days through a Flexible Leave scheme. Flexible hybrid working, typically up to three days per week working from home. 12 paid training days per year on a certified Microsoft syllabus. Free unlimited electric vehicle charging Access to the Octopus EV company car scheme for discounted electric vehicle leasing. Please apply now for more information. Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further. Please note that we are not able to provide support with visa sponsorships and all applicants must have the right to work in the UK. INDEEDCOMM

Our client is a rapidly expanding, award-winning IT company based in Northampton. They partner with small to medium businesses across the UK and are committed to helping organisations make the most out of their technology. Job Summary The Line 1 Service Desk Engineer provides first-line technical support to customers within a Managed Services Provider (MSP) environment. The role focuses on resolving day-to-day IT issues, supporting users, and assisting with routine administrative tasks and supporting senior engineers where required, while maintaining high customer service standards. You will work closely with customers, senior engineers, and the service desk team to troubleshoot issues, escalate when required, and ensure systems remain reliable, secure, and well-supported. Job Summary The Line 2 Service Desk Engineer provides second-line technical support to customers within a Managed Services Provider (MSP) environment. The role focuses on resolving escalated technical issues, supporting complex infrastructure troubleshooting, and assisting with the maintenance and improvement of customer IT environments. You will work closely with Line 1 engineers, senior engineers, and customers to diagnose and resolve technical problems, implement changes, and ensure systems remain reliable, secure, and well-supported. The role also involves mentoring Line 1 engineers and contributing to the ongoing development of service desk processes and documentation. Key Responsibilities Service Desk Support Provide first-line technical support via phone, email, and ticketing systems Troubleshoot and resolve common IT issues including: Microsoft 365 user support (Outlook, Teams, SharePoint) Password resets and account management Basic Active Directory administration Endpoint and device support (Windows PCs, laptops, printers) Network connectivity issues (Wi-Fi, VPN/Internet access) Log, update, and manage tickets in the PSA system Escalate complex technical issues to senior engineers where appropriate Work within agreed service levels and ticket priority targets Customer Support Deliver professional and friendly support to end users Communicate clearly with both technical and non-technical users Keep customers informed of progress on incidents and service requests Maintain strong customer service standards and response times. System Administration & Monitoring Perform routine administrative tasks such as user onboarding/offboarding Monitor alerts generated from RMM systems Assist with patching and routine maintenance tasks under the guidance of senior engineers Support endpoint management and security tools Documentation & Process Maintain accurate ticket notes and documentation Follow internal processes including change management and security procedures Contribute to knowledge base documentation where applicable Required Skills & Experience Technical Skills Basic experience working in an IT support or helpdesk environment Familiarity with Microsoft technologies including: Windows 10/11 Microsoft 365 (Exchange, Teams, SharePoint) Active Directory / Entra ID Understanding of networking basics (IP addressing, DNS, Wi-Fi, VPN) Experience using service desk tools or ticketing systems Basic troubleshooting skills for hardware and software issues Desirable Experience Experience working in a Managed Services Provider (MSP) Exposure to RMM and PSA platforms (e.g., Datto RMM, Autotask) Knowledge of endpoint security or backup tools Basic scripting or PowerShell knowledge Working Location, Travel & Hours This role may involve a combination of office, remote, and occasional customer site work depending on operational requirements. Occasional site visits may be required and will initially be supported by a senior engineer. Work may be performed from the office, remotely, or occasionally at customer premises Occasional travel may be required Some out-of-hours work may occur during maintenance or change windows. This will be agreed beforehand. Flexibility in working hours may be required in line with business needs Personal Attributes Strong customer service and communication skills Good problem-solving and troubleshooting ability Willingness to learn and develop technical skills Ability to work in a fast-paced support environment Organised and detail-oriented Team-focused with a proactive attitude

Job Title: 1st Line Support Engineer Service Desk Location: Preston, UK (Office based) Salary: £28,000- £30,000 DOE + Benefits Employment Type: Full Time All applicants must have the right to work in the UK, our client cannot provide sponsorship About the Company Our client is a growing MSP based in Preston, delivering managed IT, cloud, and security services to a variety of clients. They are recognised for technical expertise, excellent client service, and a collaborative team culture. Role Overview We are seeking a 1st Line Support Engineer to join a busy service desk team. This is a early-career role for someone with 1+ years IT support experience, providing technical assistance to clients and escalating more complex issues to 2nd Line engineers. Key Responsibilities Provide 1st line support for client IT issues via phone, email, or ticketing system. Troubleshoot and resolve basic issues with Microsoft 365 / Office 365, Windows PCs, laptops, and endpoint devices. Assist with password resets, account management, and software installations. Escalate more complex issues to 2nd Line engineers as appropriate. Maintain accurate ticket documentation and keep clients updated on progress. Ensure SLAs are met and provide excellent customer service. Essential Skills & Experience 1+ years experience in IT support, helpdesk, or 1st line support, ideally within an MSP or managed IT environment. Basic knowledge of Windows desktop and server environments. Familiarity with Microsoft 365 / Office 365. Good communication and customer service skills. Ability to learn quickly and follow guidance from senior engineers. Desirable Skills Basic understanding of networking (TCP/IP, DNS, DHCP). Exposure to Intune, Azure, or virtualisation (VMware / Hyper-V) is advantageous. Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) Benefits Competitive salary with a yearly performance-related bonus Training and career development support Pension scheme Friendly and collaborative MSP environment with great progression opportunities Set2Recruit are acting as an employment agency in relation to this vacancy

Senior IT Engineer - Edinburgh If you're an experienced IT support professional with a background in Managed Service Providers (MSP) looking to advance your career, a thriving IT managed services provider in Edinburgh is seeking a Senior IT Support Engineer to join their team. This role offers excellent progression opportunities and occasional travel across Scotland, along with comprehensive training, support for Microsoft certifications, and ongoing professional development. You'll tackle diverse IT challenges across industries, gaining exposure to cloud platforms, cybersecurity, and advanced networking. The company fosters a friendly, inclusive culture with open communication, direct collaboration with leadership, and recognition for your contributions. Key Responsibilities: - Provide IT Support: Diagnose and resolve escalated support tickets for desktops, laptops, servers, and mobile devices running Windows 11, MacOS, and Microsoft 365. - Project Delivery: Taking part and ownership of IT projects such as new client onboarding, Office 365 migrations, and network installations. - Microsoft Entra / Azure AD Administration: Manage users, groups, access, and support cloud identity issues. - Intune MDM Experience - Customer Service: Deliver friendly, professional support to end-users via phone, email, and on-site. - On-Site Visits: Travel to client offices around Scotland as needed. - Ticket & Documentation Management: Log issues, track progress, and document resolutions. - System Maintenance: Proactively monitor customer systems and remediate alerts. - Continuous Improvement: Contribute to the knowledge base and help refine processes. Essential Qualifications & Experience: - Technical Skills: Windows, Networking, Office 365 Migrations, Intune MDM, SharePoint, Teams, OneDrive, Defender, Sentinel - MSP Experience: Previous experience in an MSP or IT support provider environment. - Right to Work in the UK: Legal authorisation to work in the UK is required. - Troubleshooting: Excellent IT problem-solving skills. - Communication: Outstanding interpersonal skills and fluent written and spoken English. - Team Player: Proven ability to work collaboratively in a small team. - Task Ownership: Organised, self-motivated, and able to manage workload independently. - Certifications/Training: Relevant IT certifications or equivalent knowledge.

Role Overview A growing and well-established Managed Service Provider is looking to bring in an experienced 2nd to 3rd Line IT Support Engineer to join their high performing team. This is a great opportunity for someone who thrives in a fast-paced MSP environment and wants exposure to a wide range of technologies, clients, and project work. Your New Role You will be working across both support and project delivery, taking ownership of technical issues and contributing to the ongoing improvement of client environments. Your Responsibilities Administering and supporting Microsoft 365 including Exchange Online, SharePoint, Teams, Entra ID, Intune and compliance tools Managing Windows and macOS environments Delivering email migrations including cloud to cloud and hybrid setups Supporting and troubleshooting networking equipment including Cisco Meraki, HP Aruba, Ubiquiti and SonicWall Leading infrastructure projects from design through to deployment Using tools such as Datto RMM, Autotask and IT Glue to monitor and manage environments Supporting server, backup, security and firewall configurations Attending client sites when required for installs and issue resolution Working with video conferencing equipment Tech Environment Microsoft 365, Exchange Online, SharePoint, Google Workspace Intune, JAMF, Entra ID, Endpoint Manager Cisco Meraki, HP Aruba, Ubiquiti, SonicWall, VLANs Datto RMM, Autotask, IT Glue Security and backup tools including Bitdefender and SaaS protection platforms You Will Have Previous experience in an MSP environment Strong hands-on Microsoft 365 experience end to end Comfortable working across 2nd and 3rd line support Experience with migrations and hybrid environments Strong communication skills and ability to work with a range of users including senior stakeholders Someone proactive, reliable and able to take ownership of issues and projects Desirable Exposure to Linux Experience in creative or production environments

.Job Title: Service Desk Manager Location: Sheffield Salary: £28,000 to £34,000 depending on experience Hours: 9.00am to 5.30pm, Monday to Friday Contract: Full-time, permanent If you're someone who enjoys bringing structure to a busy team, supporting people day to day and making sure customers receive a consistent level of service, this could be a great next step. We're working with a growing MSP in Sheffield who are looking for a Service Desk Manager to take responsibility for the performance and development of their support team. You won't be hands-on technically in this role. Instead, you'll be focused on people leadership, queue management, coaching, communication and keeping the service function running smoothly. If you like helping others succeed, improving processes and taking ownership of how a service desk operates, you'll feel at home here. What you'll be doing: Leading the team Managing the day to day running of the service desk. Coordinating workload, ticket queues and priorities. Holding regular one to ones and performance reviews. Addressing underperformance professionally and consistently. Supporting recruitment and helping new starters settle in. Coaching engineers on communication, ownership and service standards. Driving performance Monitoring SLAs, KPIs and customer satisfaction. Identifying trends and working with the team to reduce repeat issues. Reviewing processes and recommending improvements. Making sure documentation and reporting are always up to date. Keeping work organised during busy periods and major incidents. Supporting the customer experience Acting as the escalation point for issues that need management involvement. Communicating clearly and calmly during sensitive or time critical situations. Ensuring customers receive a consistent, quality service. Working closely with senior leadership to maintain high service standards. What we're looking for: Experience managing or leading a support team, ideally within an MSP. Confident working with SLAs, KPIs and service reporting. Able to manage performance fairly and consistently. A good working knowledge of ticketing systems and PSA tools. Someone organised, steady under pressure and comfortable making decisions. A people-focused leader who enjoys helping others develop and succeed. Strong communication skills and a professional approach. You do not need to be a deep technical expert, but you must understand how a service desk works and how to keep a team operating effectively. What's in it for you: Salary between £28,000 and £34,000 depending on experience. 21 days holiday plus bank holidays, increasing with length of service up to 34 days. Your birthday off. Health plan after one year. Dedicated development time each week. Paid internal and external training opportunities. Modern offices with free parking. Regular team meetings, social events and team building days. Supportive culture where your ideas will help shape how the service operates. How to apply If this sounds like the right move for you, we'd love to hear from you. Apply with your CV and we will be in touch. We contact all applicants, and if you are shortlisted, we will speak with you before presenting your details to the client. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy. We are an Equal Opportunities Employer.

IT Support Technician Working Hours: 9:00am 5:30pm; Monday Friday Location: Based at our office in Shenley (Occasional visits to clients within Hertfordshire, London and Essex); Work from home up to 2 days per week (after probation period) Salary and Benefits: Annual Salary £28,000 £35,000; 20 days holiday plus public holidays; Pension; Health Insurance; Gym Membership options The Company Speak Digital is a Managed Service Provider offering support, consultancy and cloud services. Since 2010, we have become a trusted partner for small and medium businesses focused in London, Hertfordshire and Essex. We are a small technical team where everyone contributes across support, projects and client work. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Our Engineers work closely with clients to deliver practical solutions and responsive support. The Role We are looking for an IT Support Technician to join our small technical team, taking ownership of support requests and helping deliver projects for our clients. You will work directly with users and take responsibility for troubleshooting problems, supporting Microsoft 365 environments, and ensuring client systems continue running smoothly. Alongside support work, you will also have opportunities to work on projects such as: Microsoft Intune deployments. Security improvements including MFA and Conditional Access. Device lifecycle management and onboarding/offboarding processes. Office and SME network upgrades. As part of a small team, you will gain exposure to a wide range of technologies and have opportunities to develop your skills in Microsoft 365, cloud platforms and endpoint management. The role will occasionally involve visiting client sites across the region, so you must be comfortable interacting with users and representing the company professionally. Key Responsibilities: Taking ownership of support tickets from investigation through to resolution, escalating or collaborating with colleagues where needed. Communicating directly with clients and keeping them informed of progress. Troubleshooting Windows, Microsoft 365 and common business applications. Supporting Microsoft 365 environments including user administration and device management. Basic networking troubleshooting (Wi-Fi issues, DHCP, DNS, connectivity). Supporting onboarding and offboarding processes for client staff. Assisting Senior Engineers with project delivery and system improvements. Occasional out-of-hours project work or emergency call outs, with time off in lieu. Helping test and implement new technologies or services where appropriate. Contributing to internal documentation and knowledge sharing. Required Skills and Experience: Experience in an IT support role (MSP experience beneficial but not required). Good working knowledge of Windows 10 / 11 and common business applications. Experience administering Microsoft 365 users and services. Understanding of basic networking concepts (DHCP, DNS, Wi-Fi troubleshooting). Strong troubleshooting and problem-solving ability. Ability to manage multiple tasks and prioritise support tickets. Clear communication skills and confidence speaking with non-technical users. A methodical and professional approach to resolving issues. Additionally: Own vehicle with valid UK driving license. Commutable distance from our offices in Shenley. Personal Attributes: Patient, calm and professional under pressure. Honest, reliable and hardworking. Team-oriented with a willingness to support others. Keen to learn and open to feedback. Strong organisation and time management skills. Adaptable and proactive.

Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) About Flotek: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Provide excellent customer service by communicating effectively and professionally with our partners. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service. Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching. Coach Team Leaders to take ownership of partner queries to deliver world class service. Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Solid experience in customer service (excellent verbal and written communication skills required). Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls. Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader. Ability to prioritise personal and team workload. Holds a Full UK valid driving license Benefits: Salary dependent on experience Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.

Technical Team Lead IT Infrastructure (3rd Line & Infrastructure Projects) / Bedford / £37,000 to £45,000 per annum + Benefits Join one of the UK s fastest-growing Managed Service Providers and take your IT career to the next level! If you re a sharp-thinking problem solver who loves variety, teamwork, and delivering great work, this is the role for you. What You ll Be Doing: As the TAM Team Lead, you will hold a dual-focus position. You will act as the senior technical authority and project lead for infrastructure environments while managing a small team of engineers. This is a hands-on role where you will design and implement a range of IT change projects for clients in your region. You and your team will develop and maintain relationships that clients put trust in to deliver the solutions that their organisations need, while providing expertise-in-depth to the Service Team who escalate faults to you for resolution. Key Responsibilities of the Technical Team Lead IT Infrastructure Role: Team Leadership: Lead, mentor, and develop a small team of engineers. You will manage resource allocation, conduct 1-2-1s, and foster a culture of technical excellence. 3rd Line Escalation: Act as the final point of escalation for complex infrastructure issues involving Windows Server, Virtualisation, Networking, and Cloud Project Engineering: Lead the end-to-end delivery of infrastructure projects (e.g., server migrations, cloud transitions, security hardening, and site decommissions). Technical Account Management: Build strong relationships with internal or external clients ensuring their technical roadmap aligns with business goals and that infrastructure is "fit for purpose." Continuous Improvement: Identify bottlenecks in current systems and propose/implement automated or modernized solutions Experience & Qualifications: Minimum 3 5 years in a senior technical role, ideally within an MSP or a multi-site internal environment. Previous experience managing or leading a small technical team. Demonstrable experience delivering 3rd line IT projects on time and within budget. Must be able to commute to our Bedford office and travel to client sites as needed. Ideally holding recognisable vendor qualifications Infrastructure: Expert knowledge of Windows Server (2019 onward), Active Directory/GPO, and Entra/Microsoft 365/Exchange Online. Virtualisation: Advanced experience with VMware vSphere or Microsoft Hyper-V. Cloud: Proven experience in Azure or AWS (migrations, environment builds, and security). Networking: Strong understanding of wired networking, experience with firewalls (Sophos/Fortinet/Cisco), and VPNs. Wireless Networking: Experience with planning, deployment and surveying of wireless networks in commercial, education and/or healthcare settings with vendors like Meraki/Aruba/Ruckus Backup & DR: Management of enterprise-level backup solutions (Veeam, Redstor, etc.). What s in It for You? £37,000 £45,000 based on experience 22 days annual leave A friendly, collaborative office culture Real variety every day is different Opportunities for professional development High-quality tools and an environment that values good engineering Avoid the city centre traffic! Be part of a team where your ideas and input genuinely matter Why Join? They re an ambitious, growing MSP with a passion for doing IT right. You ll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help customers succeed. This is the place for you if you want: Real influence Interesting technical challenges Supportive colleagues Space to grow your career Ready to Join? Apply Now for this exciting new Technical Team Lead IT Infrastructure position for immediate consideration.

Senior 3rd Line Infrastructure Engineer / Bedford / £35,000 to £38,000 per annum + Benefits Join one of the UK s fastest-growing Managed Service Providers and take your IT career to the next level! If you re a sharp-thinking problem solver who loves variety, teamwork, and delivering great work, this is the role for you. What You ll Be Doing: As a Senior 3rd Line Infrastructure Engineer, you are the technical engine of the Technical Account Management team. This is not a standard "reactive" 3rd line role; while you will handle deep-level escalations, your primary focus is proactive infrastructure health and the delivery of technical projects. You will work closely with the Team Lead to ensure clients' infrastructure is aligned with best practices and modern standards. This is a hands-on role where you will design and implement a range of IT change projects for clients in your region. You will develop and maintain relationships that clients put trust in to deliver the solutions that their organisations need, while providing expertise-in-depth to the Service Team who escalate faults to you for resolution. Key Responsibilities of the Senior 3rd Line Infrastructure Engineer: Infrastructure Projects: Own and execute technical projects such as server migrations, Microsoft 365 tenant-to-tenant migrations, and network refreshes. Technical Alignment: Conduct regular technical reviews of client environments to identify risks, end-of-life hardware/software, and security gaps. 3rd Line Support: Act as a senior escalation point for the Service Desk, resolving complex issues across virtualization, storage, and cloud platforms. Documentation: Maintain high-quality technical documentation and "Site Files" for client environments to ensure seamless support across the business. Client Advisory: Support the Team Lead in technical meetings by providing data-driven insights on system performance and required upgrades. Experience & Qualifications: Minimum 3 5 years in a technical role, ideally within an MSP or a multi-site internal environment. Proven ability to follow a project plan, meet milestones, and communicate progress clearly. Based within a commutable distance of Bedford (for site visits and office collaboration). Ideally holding recognisable vendor qualifications Infrastructure: Expert knowledge of Windows Server (2019 onward), Active Directory/GPO, and Entra/Microsoft 365/Exchange Online. Virtualisation: Advanced experience with VMware vSphere or Microsoft Hyper-V. Cloud: Proven experience in Azure or AWS (migrations, environment builds, and security). Networking: Strong understanding of wired networking, experience with firewalls (Sophos/Fortinet/Cisco), and VPNs. Wireless Networking: Experience with planning, deployment and surveying of wireless networks in commercial, education and/or healthcare settings with vendors like Meraki/Aruba/Ruckus Backup & DR: Management of enterprise-level backup solutions (Veeam, Redstor, etc.). What s in It for You? £35,000 £38,000 based on experience 22 days annual leave A friendly, collaborative office culture Real variety every day is different Opportunities for professional development Avoid the city centre traffic! Be part of a team where your ideas and input genuinely matter Why Join? They re an ambitious, growing MSP with a passion for doing IT right. You ll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help customers succeed. This is the place for you if you want: Real influence Interesting technical challenges Supportive colleagues Space to grow your career Ready to Join? Apply Now for this exciting new Senior 3rd Line Infrastructure Engineer position for immediate consideration.

Are you an experienced, customer-facing infrastructure specialist looking for a role where you can combine hands-on technical delivery with presales and solution design in a fast-paced, forward-thinking MSP? Our client is a well-established and rapidly evolving Managed Service Provider, known for operating at the cutting edge of modern Microsoft and cloud technologies. This is a fantastic opportunity to join a high-performing Professional Services team, working across diverse customer environments while helping shape future service offerings. Modern Infrastructure Consultant Fareham (Hybrid, with travel to customer sites) 50,000 per annum - 70,000 per annum In this role, you'll operate across the full project lifecycle - from presales and solution design through to hands-on delivery and ongoing service improvement. You'll split your time across technical delivery (approx. 50%), presales and customer engagement (25%), and service delivery (25%), working across multiple concurrent projects. We're looking for a consultant or an experienced senior engineer ready to step up, someone who is commercially aware, technically strong, and comfortable engaging directly with customers to shape solutions. Key Responsibilities Deliver end-to-end infrastructure and cloud consultancy engagements to agreed time, cost, and quality standards Act as a technical lead across multiple projects, ensuring successful delivery and high customer satisfaction Support presales activities, including customer engagement, solution design, and technical input into proposals Design and implement modern Microsoft-based infrastructure solutions (Azure, hybrid, virtualisation, networking) Produce high-quality technical documentation, including solution designs and Statements of Work Provide on-site and remote technical delivery, including deployments within customer environments and data centre Contribute to the development of new service offerings and the wider Professional Services catalogue Act as a subject matter expert within key technology areas, supporting internal teams and knowledge sharing Ensure adherence to ISO processes, governance, and best practice across all engagements Build strong relationships with customers, stakeholders, and third-party vendors Skills and Experience Essential: Proven experience delivering technical infrastructure or cloud projects end-to-end Strong Microsoft technology background across Azure, hybrid infrastructure, networking, and core platforms (Windows Server, Active Directory, Hyper-V) Windows Server, Active Directory, Hyper-V Experience in a customer-facing role, with strong communication and stakeholder engagement skills Exposure to presales or the ability to contribute to solution design and customer discussions Ability to manage multiple projects and priorities simultaneously Strong documentation, planning, and organisational skills Experience mentoring or supporting junior engineers Knowledge of ITIL / ISO-aligned environments and structured delivery processes Desirable: Previous experience within an MSP or service provider environment Experience designing solutions aligned to Azure Well-Architected Framework Networking experience (e.g. SonicWall, Cisco, Ubiquiti) Experience with HCI, S2D, or data centre-based infrastructure Strong understanding of cloud commercial models and customer value Experience working in fast-paced, high-growth environments If this Modern Infrastructure Consultant opportunity sounds of interest, please contact (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Are you an experienced, customer-facing infrastructure specialist looking for a role where you can combine hands-on technical delivery with presales and solution design in a fast-paced, forward-thinking MSP? Our client is a well-established and rapidly evolving Managed Service Provider, known for operating at the cutting edge of modern Microsoft and cloud technologies. This is a fantastic opportunity to join a high-performing Professional Services team, working across diverse customer environments while helping shape future service offerings. Modern Infrastructure Consultant Fareham (Hybrid, with travel to customer sites) 50,000 per annum - 70,000 per annum In this role, you'll operate across the full project lifecycle - from presales and solution design through to hands-on delivery and ongoing service improvement. You'll split your time across technical delivery (approx. 50%), presales and customer engagement (25%), and service delivery (25%), working across multiple concurrent projects. We're looking for a consultant or an experienced senior engineer ready to step up, someone who is commercially aware, technically strong, and comfortable engaging directly with customers to shape solutions. Key Responsibilities Deliver end-to-end infrastructure and cloud consultancy engagements to agreed time, cost, and quality standards Act as a technical lead across multiple projects, ensuring successful delivery and high customer satisfaction Support presales activities, including customer engagement, solution design, and technical input into proposals Design and implement modern Microsoft-based infrastructure solutions (Azure, hybrid, virtualisation, networking) Produce high-quality technical documentation, including solution designs and Statements of Work Provide on-site and remote technical delivery, including deployments within customer environments and data centre Contribute to the development of new service offerings and the wider Professional Services catalogue Act as a subject matter expert within key technology areas, supporting internal teams and knowledge sharing Ensure adherence to ISO processes, governance, and best practice across all engagements Build strong relationships with customers, stakeholders, and third-party vendors Skills and Experience Essential: Proven experience delivering technical infrastructure or cloud projects end-to-end Strong Microsoft technology background across Azure, hybrid infrastructure, networking, and core platforms (Windows Server, Active Directory, Hyper-V) Experience in a customer-facing role, with strong communication and stakeholder engagement skills Exposure to presales or the ability to contribute to solution design and customer discussions Ability to manage multiple projects and priorities simultaneously Strong documentation, planning, and organisational skills Experience mentoring or supporting junior engineers Knowledge of ITIL / ISO-aligned environments and structured delivery processes Desirable: Previous experience within an MSP or service provider environment Experience designing solutions aligned to Azure Well-Architected Framework Networking experience (e.g. SonicWall, Cisco, Ubiquiti) Experience with HCI, S2D, or data centre-based infrastructure Strong understanding of cloud commercial models and customer value Experience working in fast-paced, high-growth environments If this Modern Infrastructure Consultant opportunity sounds of interest, please contact (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.