18 jobs found

We're looking for an experienced Business Analyst contractor to support a new technical project focused on decommissioning a legacy mainframe application for a large UK retailer. The Role Support a proof of concept, discovery, and logistics-focused workstream Map current processes and capabilities, identifying dependencies Work closely with a Solution Architect to shape the target approach Engage with operational teams across multiple depot locations Required Experience Strong background in logistics and supply chain environments Experience working within retail or large-scale operational organisations Comfortable working on technical transformation or decommissioning projects Willingness to travel as required Travel & Location Travel to approximately nine depots across the UK Around 2 days per week travel for the first 2 months, then largely remote Midlands-based travel is particularly beneficial Contract Details 6-month initial contract, with potential extension Inside IR35, engagement via umbrella company Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Role Title: Interaction Designer Duration: 6 month contract Location: Telford, Hybrid 2 days per week onsite Rate: up to £460 p/d Umbrella inside IR35 Role purpose/summary This role is to support a new 'digital-design' team being set up to work alongside a larger, established digital forms delivery team. It is to digitise up to eight forms that are currently print & post. Because of the tight timescales this team will need to get up to speed quicky - with lots of support from Embedded people in the area to work on 8 forms (digital journeys) at the same time. The Digital Forms are designed & delivered using GDS design standards & patterns but not with the full digital service GDS livecycle. So the team need to be able to make their own judgements on the right design, collaborate very actively with HMRC stakeholders and know when the journeys are 'good enough'. So this team will require people confident in digital GDS design standards but also able to work (with support) to deliver flexibly. some one will be expected to have experience with the gov.uk Prototype Kit and knowledge of HTML, for example what tags and attributes are and how to copy and paste code. An interaction designer works out the best way to let users interact with services, in terms of both overall flow and at the level of individual design elements. You will be helping users to complete tasks quickly and accurately. Good Interaction Design ensures that users have a positive experience with a product or service. Satisfied users are more likely to continue using a product and recommend it to others. Recent times have taught us that working remotely is a successful way of collaborating, but on occasion you will be asked to attend other locations in the UK for short periods. Work collaboratively with user researchers, content designers, service designers and performance analysts as well as with software developers, policy and legal teams Develop designs based on evidence of user needs and organisational outcomes. Ensuring that the interface is easy to use and navigate. Interpret evidence-based research and incorporate this into your work -Work with the product manager, digital service manager, business analysts and user researchers To refine the services in light of external factors such as changes To policy, legislation, technology or user requirements All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

Patching Analyst Location: Warwickshire - Hybrid/Remote working options available (Candidates must be UK based) Duration: Min 6 months Rate: (Apply online only) Per Day - Inside IR35 via Umbrella Our leading financial services client is undergoing an exciting digital transformation, and to strengthen their security posture, they're launching a dedicated Patch Management service and implementing Ivanti as their enterprise tool to manage OS and third-party vulnerabilities across the IT estate. This role is to support the Patch Coordination Manager is setting up the service, utilising the new enterprise tool (Ivanti), creating processes and other governance. Deliverables: Deliverable 1: To support setting up patching service Deliverable 2: Negotiating patching schedules with internal and external stakeholders Deliverable 3: Managing ongoing patching Experience required: Experience with enterprise patching or vulnerability management tools Understanding of enterprise IT environments and patching concepts High level of attention to detail and accuracy Experience producing reports and writing data queries Strong analytical skills with the ability to identify trends and risks Experience working with application or service owners Ability to communicate technical information clearly and professionally Awareness of IT service management principles (e.g. ITIL) Experience supporting audit, risk, or security assurance activities Strong stakeholder management If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.

Role: Analytics Engineer Location: London / Birmingham / Bristol - Any location (Hybrid 3 days onsite, 2 days remote) Duration: 6 Months Day rate: 450 - 600 Inside IR35 Role Overview We are seeking an experienced Analytics Engineer to design and build scalable analytical data models that support business intelligence, reporting and commercial analytics. The role sits within a multidisciplinary data team responsible for delivering trusted analytical data products used across commercial and marketing teams. The ideal candidate will combine strong analytical thinking with advanced SQL engineering capability, and will have experience designing analytics-ready datasets used by BI tools or semantic layers. This is not a pipeline engineering role; we are looking for someone experienced in building analytical data models that define consistent business metrics and enable self-service analytics. Key Responsibilities Analytical Data Modelling Design and implement scalable analytical data models in SQL used by BI tools and analytics platforms. Build datasets that support consistent business metrics, reporting and analysis. Implement modelling approaches such as star schemas, denormalised analytical tables and reusable metric layers. Data Analysis & Profiling Profile complex datasets to understand data structure, quality and business meaning. Investigate and interpret source data to inform robust analytical modelling decisions. Translate business questions into well-structured analytical datasets. SQL Engineering Develop robust SQL transformations to convert raw source data into trusted analytical assets. Ensure analytical models are scalable, performant and maintainable within a cloud data warehouse. Optimise SQL logic for performance and efficient data processing. Collaboration Work closely with analysts, visualisation developers, data engineers and business stakeholders. Contribute to the development of reusable data assets and consistent analytical definitions. Support the evolution of the organisation's analytics data layer and self-service reporting capability. Essential Skills Advanced SQL skills with experience engineering complex analytical transformations. Proven experience building analytical data models used by BI tools or reporting platforms. Experience designing analytics-ready datasets rather than ingestion pipelines. Strong experience with cloud data warehouse platforms (preferably Google BigQuery / GCP). Strong data analysis and data profiling capability with the ability to interpret complex datasets. Experience implementing analytical modelling approaches such as star schemas or wide tables. Desirable Skills Experience working with semantic layers or metrics layers (e.g. Looker / LookML). Experience designing consistent business metrics used across reporting and analytics. Python experience for data analysis, automation or advanced analytics workflows. Exposure to AI-enabled analytics tools or modern data workflows. Experience working in commercial or marketing analytics environments. Telecommunications or subscription business experience would be advantageous. Candidate Profile Strong analytical mindset combined with engineering discipline. Comfortable working with complex business data and translating it into analytical structures. Experienced in building analytics-ready datasets used by BI tools and reporting platforms. Collaborative and comfortable working within cross-functional data teams.

Job Title: Dynamics Developers Location: UK-based, fully remote Contract: Contract Duration: 3 Month rolling contract Day Rates: 480/day Inside IR35 Brio Digital are currently supporting a consultancy working with a central governent department who currently need a Dynamics Developers. You will join a central government digital transformation programme modernising public-facing services through Microsoft Dynamics 365 and Power Platform solutions. What You'll Do Develop and configure Dynamics 365 modules to support public service workflows. Build Power Platform integrations, plugins, and custom workflows. Collaborate with Business Analysts and Product Owners to refine requirements. Ensure data integrity, security, and compliance with government standards. Support testing, release, and deployment processes within an agile delivery team. Contribute to technical documentation and handover to BAU teams. What You'll Bring Proven experience developing within Microsoft Dynamics 365 (CE/CRM). Strong skills in Power Apps, Power Automate, and Dataverse. Proficiency in C#, JavaScript, and Dynamics SDK/custom connectors. Understanding of Azure functions, APIs, and integration patterns. Experience working in agile, multidisciplinary environments. Awareness of government data and security standards.

Deutschsprachig IT Integration Business Analyst - German Speaking is essential London (mainly remote) 600/day (Inside IR35) Our client is looking for an experienced IT Integration Business Analyst with solid German Language skills for an initial 6 month contract. You'll be working remotely (with possibly meetings once every few months in a London office). Your IT Integration Business Analysis experience could come from M&As Initial contract period is 6 months. This role is inside IR35 - so you'd be working via an Umbrella company Your background will be in IT Business Analysis and you'll have great knowledge around M&A or IT Integrations - and you have to be fluent in German (written and spoken). As well as the above the client is looking for someone with excellent communication skills that can engage with stakeholders all levels. Business Analyst IT M&A or IT Integration Deutschsprachig Mainly remote 600/day inside IR35 (so you'll be working via an Umbrella company) Please do send me your CV to start a conversation around this. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Robert Half is working with a market-leading SaaS organisation to recruit a Junior Data Engineer for an initial 6-month contract. The role will involve building and optimising data pipelines, ensuring data quality, and enabling analytics and reporting across the business. Responsibilities: Develop and maintain data pipelines in Snowflake using Python and SQL. Write efficient SQL queries and stored procedures for data processing and reporting. Automate ingestion of structured and semi-structured data sources. Optimise data models and pipelines for scalability, performance, and cost efficiency. Collaborate with analysts and business stakeholders to deliver reliable datasets. Implement best practices in data quality, governance, and secu rity . Experience: 2-3 years' experience as a Data Engineer, with strong hands-on Snowflake expertise. Proven experience with SQL (advanced query writing, optimisation, performance tuning). Strong Python skills for data transformation, automation, and pipeline development. Experience with ETL/ELT tools (eg, dbt, Matillion, Talend, or similar). Exposure to cloud platforms (AWS preferred, Azure/GCP also considered). Familiarity with Git/version control and CI/CD pipelines. Knowledge of modern data warehousing concepts and best practices. Contract: Inital 6 Month Contract Fully Remote - UK Based Day Rate - Inside IR35 Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:

Business Analyst - MS Dynamics CRM and Marketing 6 Month Contract - Inside IR35 (Umbrella/PAYE) Remote / Paddington My client who are a specialised technology company are looking to recruit a Business Analyst - MS Dynamics CRM and Marketing experience to join them on an initial 6-month contract, working with their team based remotely. Projects for the Business Analyst with MS Dynamics CRM and Marketing experience include: me+ Global Project - Creating a global standardised CRM solution for CIC Agents Global Marketing Performance - Collating disparate data sources into a centralised location and building reports and dashboard that clearly show marketing performance per market Consent 2.0 - Synchronise CRM consent data with OneTrust and streamline the way consent is captured for HCPs globally Specific skills and capabilities for the Business Analyst with MS Dynamics CRM and Marketing experience: Business Analyst expertise Context switching and stakeholder management Methodical and detailed requirements/user story capture Clear and frequent communications with all stakeholders and the project team Confidence to challenge assumptions during meetings and provide alternative suggestions Ask questions to help elicit requirements Able to work under pressure and competing priorities Specific experience for the Business Analyst with MS Dynamics CRM and Marketing: Worked in a global organisations' Worked on Global CRM systems especially with Microsoft Dynamics Worked on global data and reporting solutions Worked with Marketing, Sales and Customer Interaction Centre stakeholders Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Threat Hunter/Threat Detector/SOC Analyst/TTP/Threats/Monitoring/Detection/ZTNA/Sentinel/Splunk. Superb London based client have an Urgent role, Inside IR35, Hybrid Remote and Onsite for an experienced SOC Analyst/TTP/Threats Monitoring/Detection/ZTNA/Sentinel/Splunk. This role, working across Cloud (AWS/Azure and GCP) will see you focusing on threat detection and threat hunting as part of a busy SOC Team. This role isn't about dealing with threats when they happen, it is about hunting them out. Thinking ahead of the curve and providing direction, thoughts and strategy as to how the business deals with threats.

Contract Length: 6 months Day Rate - £380 - Inside IR35 Based - Remotely Start - ASAP Job Description: Overview/Headline Prestigious Insurance client looking to expand the existing Data Analysis capability working on a Global regulatory change programme. Hands-on data analyst role working under the guidance of an experienced Data Architect to deliver Logical Design Specifications and Interface Source to Target Mappings. Role will be working remotely with occasional need to work on site in the City of London. Key Responsibilities Assist the Data Architect, Solution Architect and development team with data flows, data mapping and data extracts Analyse data flows, data source and data needs for specified 3rd Party Products Build out Functional Specifications and data mappings for Interfaces Produce Logical Design Specifications, including Datamodelling, for approval and use by developers and testing Assist in the analysis of the data requirements impact on core systems and raise any required Change Requests Prepare option papers to assist with problem and issue resolution in a timely way so that informed decisions can be made Maintain close, good working relationships with business areas and delivery teams Data Profiling and data quality assessments Produce Data Extracts to support data remediation and data migrations Owning assigned tasks and seeing these through to successful completion Skills, Knowledge & Experience Demonstrated multi- year experience in data analysis within the General Insurance sector (not Life insurance) Knowledge of London Market insurance a distinct advantage Strong understanding of Logical Data Models, Glossaries and Taxonomies A proven track record of working direct with business and developers at the same time Co-ordinate regular meetings/workshops and action tracking Strong skills in MS SQL Server, SQL Tools, MDS & MS Excel Experience collaborating with distributed teams Experience working with outsource partners Competencies Excellent oral and written skills Good attention to detail. Able to communicate confidently via email, webex and face-to-face Great problem-solving skills, and the ability to think quickly and solve problems efficiently. Ability to prioritise and meet deadlines. Diligent, self-motivated, and goal oriented. Willing and an enthusiastic attitude to working within existing processes/methodologies To apply, please send your CV and contact details via this advert.

Senior Tech Data Analyst -.Insurance background required* 6 months Remote £560p/d - INSIDE IR35 Key Responsibilities: Assist the Data Architect, Solution Architect and development team with data flows, data mapping and data extracts Analyse data flows, data source and data needs for specified 3rd Party Products Build out Functional Specifications and data mappings for Interfaces Produce Logical Design Specifications, including Datamodelling, for approval and use by developers and testing Assist in the analysis of the data requirements impact on core systems and raise any required Change Requests Maintain close, good working relationships with business areas and delivery teams Data Profiling and data quality assessments Produce Data Extracts to support data remediation and data migrations Skills, Knowledge & Experience: - Strong Insurance background - Knowledge of London Market insurance a distinct advantage - Strong understanding of Logical Data Models, Glossaries and Taxonomies - A proven track record of working direct with business and developers at the same time - Co-ordinate regular meetings/workshops and action tracking - Strong skills in MS SQL Server, SQL Tools, MDS & MS Excel - Experience collaborating with distributed teams - Experience working with outsource partners

A Security Cleared Digital Business Analyst is required for a 6 month (Inside IR35) contract within an MOD organisation based in Wiltshire Due to the nature of the organisation, it is essential that you hold current and valid Security Clearance sponsored by the MOD, Government or a supplier into one of these sectors. The role offers remote working with an occasional need to be on site. Key Responsibilities: Adopting agile methodology into all aspects of the role and appreciating the importance of agile project delivery for digital projects within government. Investigating, analysing and solving complex problems and concepts, and make disciplined decisions based on available information. Gathering and analysing information using comprehensive tools and techniques Using data to formulate both short-term day-to-day and long-term strategic plans; and identifying and analysing options to assess feasibility and operational impact. Ensuring that the business solution aligns with the vision, mission, objectives, strategy and the business and user needs and can identify and recognise a viable solution or control. Identifying and exploring opportunities for service and business improvement. Prioritising and implementing improvements and efficiencies, ensuring that the organisation derives maximum value from services Representing real-world situations to aid the communication and understanding of different scenarios (existing, conceptual or proposed). Requirements definition and management Identifying, analysing and managing relationships with and between stakeholders.

Test Analyst - Southampton - Remote working available - up to £495 per day INSIDE IR35 Your new company Global public sector client looking for a Test Analyst to join the wider team with experience in cloud platforms like Azure and ESRI technologies. Your new role Qualified to Foundation Level in Software Testing (or equivalent) Very good experience of functional testing and analytical skills Good knowledge of non-functional testing and exposure to utilising relevant test tools Experience of automated testing, has exposure of multiple automation frameworks and could advise projects on relevant frameworks to use Good knowledge of agile methodologies and software engineering best practice Good knowledge of testing techniques and the use of appropriate test tools Experience of reviewing test outcomes and producing relevant documentation A keen eye for detail and use of initiative Excellent verbal and written communication skills Experience of allocating and prioritising own work Capable of interpreting and adapting existing procedures and practices to achieve results Ability to effectively communicate with business and technical customers within the organisation Has the ability to extract testable acceptance criteria from user stories, and identify risks and gaps within project requirements Experience of geospatial data, systems and products is desirable but not essential Good knowledge of common database technologies Experience with build/release/test Pipelines to form part of continues integration and delivery What you'll need to succeed Experience of cloud platforms, such as Azure Exposure to ESRI technologies, products and applications is desirable but not essential Experience using relevant development languages within test, including Java, Python, Bash and/or PowerShell What you'll get in return Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

SAS BUSINESS ANALYST (CONTRACT) £40 0-500/DAY (INSIDE IR35) 3 MONTHS FULLY REMOTE A major international bank is looking to add to their Central Analytics team with a talented SAS Business Analyst who will offer insight and help to manage interactions with stakeholders and deliver the business goals. THE COMPANY: With around 40 million customers globally, this bank is one of the largest in the world. As one of the most recognisable names in banking their reputation is very important, and your valuable insights will continue to drive forward their goal of being the most popular world bank. The team is dual-site so you can work out of London or Birmingham. THE ROLE: As a SAS Business Analyst, you will be expected to use data, analysis and good business sense to deliver the best possible results for the business unit. In specific, you can expect to be involved in the following: Identifying and leading new opportunities as the subject matter expert Handling and analysing data within SAS, as well as managing a range of analytical and modelling projects, from end-to-end Taking a leading role in developing, maintaining and improving strategies and projects Managing interactions with stakeholders, both technical and non-technical Developing the skills of junior analysts and business stakeholders by taking training sessions YOUR SKILLS AND EXPERIENCE: The successful SAS Business Analyst will have the following skills and experience: A good degree in a numerate subject from a reputable university High A-Level grades including an 'A' grade in Maths/Further Maths Commercial experience of delivering high level insight within the banking industry Broad SAS experience is essential, experience working with VBA and other presentation tools is also highly desirable The ability to extract relevant information from data and translate that to business language THE BENEFITS: The successful SAS Business Analyst will receive between £400-500 per day. HOW TO APPLY: Please register your interest by sending your CV to Joseph Pyne via the Apply link on this page.

Data Analyst - PSR1JP 6 months - possible extension Location: Remote - Will be working in London once restrictions are lifted. Inside IR35 The Data Quality Analyst will work within the Corporate Data Quality Team at NHS Digital with responsibility for supporting the production and development of various new and existing data quality metrics, reports and dashboards. This will involve gaining an in-depth knowledge of secondary care data sets to allow new data quality metrics and reports to be created which will drive the on-going improvement to the quality of data collected by NHS Digital. The role holder will be responsible for querying large datasets, building visualisations, and providing support to a large user base of customers. Key objectives: *Develop SQL processes to generate data quality metrics, based on large volumes of record level data, that underpin the data quality reports. *Build new data quality visualisations, predominantly using Microsoft Power BI. *Work as part of a team to ensure all activities are delivered on time and to quality standards. *Respond to customer queries relating to the various data quality reports produced by the team. *Work with colleagues across the organisation to respond to emerging data quality priorities, influencing good data quality practice across the business. Key Skills: *Strong analytical and requirements gathering skills. *Able to understand and interpret results from complex analysis, apply them to given problems and suggest conclusions to be drawn. *Able to present and explain results of analysis via written and verbal communication. *Strong knowledge and experience of using databases (e.g. SQL Server) including database interrogation tools (e.g. SQL Server Management Studio). *Good working knowledge of spreadsheets, with experience of making use of their wider functionality (e.g. formulae). *Strong knowledge and experience of developing visualisations using tools such as Microsoft Power BI. *Understands a wide range of data quality issues and the application of the appropriate data validation techniques. *Ability to develop clear process documentation to allow others to understand developed solutions. Advantage Resourcing is a service driven recruitment consultancy.

Application Support Team Lead - Oracle E-Business Suite Opportunity for an Application Support specialist with a strong understanding and experience of supporting Oracle E-Business Suite to lead a small team of experienced Application Support Analysts in delivering 2nd and 3rd line support of Oracle Applications across the group. Oracle knowledge essential; ideally with broad exposure to applications across the Oracle E-Business Suite, in particular Oracle Financials. Oracle is hosted in AWS by a third party, so this team/position is primarily focused on functional support and technical troubleshooting; ranging from general configuration, new users, authorisations etc to ad-hoc reporting and supporting group businesses with preparation in the lead up to year-end. Responsibilities: · Manage a team of analysts, ensuring that all performance management and team objectives are clear and adhered to · Ensure all requests for support are dealt with in line with SLAs · Processes, procedures and documentation · Work with the Service Management team to ensure smooth transition of project deliverables into service · Manage application enhancements to improve business performance · Improve response times and overall business satisfaction across the company · Implement agreed application changes, maintenance routines and identify operational problems · Advise on application security, upgrades, BR/DR and licensing needs/improvements · Provide regular reporting and proposals for improvements · Manage and contribute to projects as required · Build and manage relationships with various stakeholders across the business · Identify, assess and set out clear planning to resolve complex issues/problems · … and more Minimum Requirements: · Previous experience in supporting Oracle applications in large-scale, complex business environments. · Experience of leading and/or managing application support teams · A strong Service Management mindset, ideally ITIL certified · Strong communication skills; you will be required to speak with stakeholders across the business regarding technical details and must possess the ability to speak to a non-technical audience at times · Strong technical Oracle application and database troubleshooting skills · Any experience of cloud platforms (such as AWS beneficial) 6 month initial contract. Rate; up to £550 per day Note; Off-payroll working rules apply to this engagement (i.e. it is "inside of IR35). Note; this is the gross daily budget for resource, from which will be deducted employers liabilities (Employers NI, Apprenticeship levy). You will be paid the net amount, minus your employee liabilities which will be deducted and paid on your behalf (Employee NI, Income Tax etc). Location; flexible. Can be based in Sunderland or Leicester (with flexible working). Potentially fully remote, for the right person.

We have a fantastic contract opportunity for a Service Desk Analyst based in Slough. 6 month contract, starting asap. Inside IR35 - Umbrella Contractors only. The role may involve limited travel to other customer locations. Role of the Service Desk Analyst: The team will cover operational hours between 08:00 and 18:00 on a rota basis. Out of hours working may be a requirement to undertake specific projects or accommodation moves for which prior notification will be given and overtime will be paid. On call, the provision of regular support requirements to Clients before 08.00hrs and after 18.00hrs may be required on a rota basis. If applicable an allowance will be payable. A security clearance check via DBS Certificate is a requirement of the role so if you do not already have one you must be willing to apply on offer Reporting to the Service Support Lead the Service Desk Support Analyst will: * Record all support requests received by telephone or email in the Call Logging System * Follow call handling processes to provide an efficient service for the user including the appropriate use of wrap time, talk time, breaks, hot buttons and logging in. * Record, monitor, update and respond to support requests in a timely manner, owning each call to completion, or, by reassigning it to other areas of the department, as per process. * Use remote support tools to assist users and resolve issues, agreeing to customer visits as a last possible outcome/action. * Undertake the set up and delivery of IT and mobile equipment to users as required. * Proactively monitor requests and systems and act accordingly to fix issues before they become major incidents. * Engage fully and be an active participant in all Critical Incident and Problem Management activities. * Complete all registers as requested eg equipment registers, signing in and out, timesheets etc. * Perform routine maintenance tasks regularly to maintain asset registers and any Call databases within the Call Logging System. * Escalate any unusual events or issues to Team Lead / management asap. * Be prepared to advice, train and cross skill colleagues as an ongoing process to maintain and strengthen team performance. * Act as a project resource, reporting back to project managers, as required. * Perform all required as part of the role such that the team will be successful and all arvato / customer KPI targets will be achieved. * Employ customer focused communication techniques, both written and verbal, in the handling of all requests and face to face communications. * In every activity, support the business by maintaining a commercial focus in all end user or Client communication. Desirable attributes: 1. Working in an ITIL environment. 2. Working in a PRINCE2 environment. 3. Working with telephony systems (VOIP/Digital). If you are an experienced Service Desk Support Analyst looking for your next contract please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..