Gill Cooke Personnel Ltd T/A The Recruitment Group
Witney, Oxfordshire
IT Support Technician (Temporary) Long Hanborough (On-site) Full-time We re recruiting a hands-on IT Support Technician to provide on-site support within a busy, professional environment. This role is ideal for someone with practical IT support experience who enjoys working with hardware, troubleshooting user issues, and keeping systems running smoothly. Key responsibilities: Setting up laptops, desktops, monitors, and peripherals Installing and configuring software (Windows / Microsoft 365) Troubleshooting hardware, software, and basic network issues Supporting user queries (e.g. password resets, access issues) Managing IT equipment, stock, and inventory Logging tickets and escalating issues where required About you: Experience in IT support, service desk, or desktop support Strong knowledge of Windows OS and Microsoft 365 Confident with hardware setup and basic troubleshooting Organised, methodical, and able to work independently Good communication and customer service skills This is a great opportunity for an IT professional looking for a practical, on-site role with a focus on hands-on support and equipment setup.
01/04/2026
Seasonal
IT Support Technician (Temporary) Long Hanborough (On-site) Full-time We re recruiting a hands-on IT Support Technician to provide on-site support within a busy, professional environment. This role is ideal for someone with practical IT support experience who enjoys working with hardware, troubleshooting user issues, and keeping systems running smoothly. Key responsibilities: Setting up laptops, desktops, monitors, and peripherals Installing and configuring software (Windows / Microsoft 365) Troubleshooting hardware, software, and basic network issues Supporting user queries (e.g. password resets, access issues) Managing IT equipment, stock, and inventory Logging tickets and escalating issues where required About you: Experience in IT support, service desk, or desktop support Strong knowledge of Windows OS and Microsoft 365 Confident with hardware setup and basic troubleshooting Organised, methodical, and able to work independently Good communication and customer service skills This is a great opportunity for an IT professional looking for a practical, on-site role with a focus on hands-on support and equipment setup.
1st Line Support Technician (MSP) Chichester, PO20 (with hybrid / flexible working after training) £24,000 £30,000 plus benefits including IT certs, flexible working (9 day working fortnight) and lots more Our client is an extremely well-established and growing MSP (IT support services) company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience gained within another MSP, who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role gained within an MSP / IT Support Services company, supporting multiple external clients Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support A driving licence is essential IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, excellent benefits, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.
01/04/2026
Full time
1st Line Support Technician (MSP) Chichester, PO20 (with hybrid / flexible working after training) £24,000 £30,000 plus benefits including IT certs, flexible working (9 day working fortnight) and lots more Our client is an extremely well-established and growing MSP (IT support services) company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience gained within another MSP, who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role gained within an MSP / IT Support Services company, supporting multiple external clients Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support A driving licence is essential IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, excellent benefits, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.
Our client is a multi-award-winning organisation listed on the London Stock Exchange and recognised as one of the UK's top 25 managed service technology providers. With consistent year-on-year growth, they offer excellent career development opportunities within a forward-thinking, customer-focused environment. The role Our client is seeking an ambitious and customer-focused IT Service Technician to support their school customers. This is a fast-paced and varied position where the successful candidate will be embedded within schools, acting as the on-site IT Technician. The role involves visiting multiple school sites throughout the week, delivering both scheduled and reactive support. Flexibility is essential, as priorities may change at short notice to meet business and client needs. This opportunity is ideal for someone who enjoys problem-solving, working independently, and gaining exposure to a wide range of IT environments. Key responsibilities: Customer Support Attend school sites to provide on-site IT support Act as the primary IT Technician for assigned schools Troubleshoot and resolve issues raised both on-site and via support systems Contribute to project or support work when not engaged on-site Customer Satisfaction Take ownership of support issues from allocation through to resolution Maintain clear and regular communication with customers Ensure all work is completed to a high standard or provide clear next steps Documentation & Processes Maintain accurate and up-to-date documentation of systems and activities Record all work within the support system to ensure transparency Follow company and client processes to deliver a consistent, high-quality service Key duties include: Provide 1st line IT support to end users Set up, deploy, and re-image desktops and hardware Maintain antivirus protection and Microsoft security updates Install and configure software in line with licensing requirements Support networking infrastructure (LAN/WAN, DHCP, DNS, switches) Configure and maintain printers and peripheral devices Manage user accounts, permissions, and profiles (Active Directory) Maintain IT asset registers and inventory Support teaching staff with classroom technology Perform general maintenance, troubleshooting, and system housekeeping Liaise with 2nd line support on server-related issues Manage backups, licences, and network security Act as a liaison between school leadership and our client Identify opportunities for service improvements and additional services Essential skills and experience: Strong background in IT support Proven troubleshooting and problem-solving ability Experience with Microsoft Office (Access desirable) Knowledge of mobile technologies (Android & iOS) Networking fundamentals (LAN, WAN, DHCP, DNS, switching) Active Directory and Group Policy experience Experience supporting Windows operating systems and servers Understanding of filtering and safeguarding software Ability to diagnose hardware and software issues Strong communication and organisational skills Ability to prioritise workload effectively Must have prior education experience Desirable Skills Experience with Windows Server Knowledge of SQL Server (triggers, stored procedures) Experience with Cisco Meraki and WatchGuard Virtualisation technologies (VMware or Hyper-V) Backup solutions such as Veeam Requirements Full UK Driving Licence Enhanced DBS certification Feel free to apply if you meet the criteria
01/04/2026
Full time
Our client is a multi-award-winning organisation listed on the London Stock Exchange and recognised as one of the UK's top 25 managed service technology providers. With consistent year-on-year growth, they offer excellent career development opportunities within a forward-thinking, customer-focused environment. The role Our client is seeking an ambitious and customer-focused IT Service Technician to support their school customers. This is a fast-paced and varied position where the successful candidate will be embedded within schools, acting as the on-site IT Technician. The role involves visiting multiple school sites throughout the week, delivering both scheduled and reactive support. Flexibility is essential, as priorities may change at short notice to meet business and client needs. This opportunity is ideal for someone who enjoys problem-solving, working independently, and gaining exposure to a wide range of IT environments. Key responsibilities: Customer Support Attend school sites to provide on-site IT support Act as the primary IT Technician for assigned schools Troubleshoot and resolve issues raised both on-site and via support systems Contribute to project or support work when not engaged on-site Customer Satisfaction Take ownership of support issues from allocation through to resolution Maintain clear and regular communication with customers Ensure all work is completed to a high standard or provide clear next steps Documentation & Processes Maintain accurate and up-to-date documentation of systems and activities Record all work within the support system to ensure transparency Follow company and client processes to deliver a consistent, high-quality service Key duties include: Provide 1st line IT support to end users Set up, deploy, and re-image desktops and hardware Maintain antivirus protection and Microsoft security updates Install and configure software in line with licensing requirements Support networking infrastructure (LAN/WAN, DHCP, DNS, switches) Configure and maintain printers and peripheral devices Manage user accounts, permissions, and profiles (Active Directory) Maintain IT asset registers and inventory Support teaching staff with classroom technology Perform general maintenance, troubleshooting, and system housekeeping Liaise with 2nd line support on server-related issues Manage backups, licences, and network security Act as a liaison between school leadership and our client Identify opportunities for service improvements and additional services Essential skills and experience: Strong background in IT support Proven troubleshooting and problem-solving ability Experience with Microsoft Office (Access desirable) Knowledge of mobile technologies (Android & iOS) Networking fundamentals (LAN, WAN, DHCP, DNS, switching) Active Directory and Group Policy experience Experience supporting Windows operating systems and servers Understanding of filtering and safeguarding software Ability to diagnose hardware and software issues Strong communication and organisational skills Ability to prioritise workload effectively Must have prior education experience Desirable Skills Experience with Windows Server Knowledge of SQL Server (triggers, stored procedures) Experience with Cisco Meraki and WatchGuard Virtualisation technologies (VMware or Hyper-V) Backup solutions such as Veeam Requirements Full UK Driving Licence Enhanced DBS certification Feel free to apply if you meet the criteria
1st Line IT Support Technician Northampton Competitive Pay & Great Benefits Ashby Computer Services LLP is looking for a talented and motivated 1st Line IT Support Technician to join our growing team in Northampton. If you re passionate about IT, thrive in a fast-paced environment, and want to build your career with a Microsoft Accredited Managed Service Provider, we d love to hear from you. About Us We re a Microsoft Accredited MSP and Modern Workplace accredited provider, delivering outsourced IT solutions to a wide range of businesses. Known for our commitment to exceptional service and innovation, we re experiencing strong growth and offer the perfect environment for ambitious IT professionals to thrive. What We Offer: • Competitive salary and bonus scheme • Paid exam completion bonus • 28 days holiday (including 8 bank holidays) • Company pension scheme • Internal training and exam support • Clear progression opportunities within the business Why Join Us? • Professional Development Continuous training and career growth support • Dynamic Environment Challenging and rewarding work with varied clients • Supportive Team Culture Work with a friendly, collaborative team • Cutting-Edge Technology Exposure to the latest IT tools and solutions Key Responsibilities of the 1st Line Support Technician: • Be the first point of contact for support queries within defined SLA parameters • Support and manage IT operations for clients • Monitor and maintain customer backup regimes, escalating issues as needed • Monitoring of our security packages and escalating issues as needed • Assist with software configuration, computer setups, and installations • Install and manage Office 365 solutions • Provide first-line support for server infrastructure • Perform remote installations of new IT equipment What We re Looking For: • Proven experience in an IT helpdesk role • Experience in MSP environments (preferred) • Strong IT and communication skills with the ability to work under pressure • A proactive, team-oriented approach • Minimum 5 GCSEs at Grade C/4 or above (including Maths & English) • Own transport and a valid driving licence preferred (occasional client site visits required) • Must live within commuting distance of Northampton Desirable Skills (not essential): • VLAN setup and configuration • Firewall administration and internet connectivity setups • Server OS installation and Active Directory • Ubiquiti installation and administration • Knowledge of ESET antivirus software and Huntress security solution • Office 365 migration techniques What s Next? If this Support position sounds like the right opportunity for you, click APPLY to send us your CV for immediate consideration. Candidates with experience in similar roles such as IT Support Engineer, Service Desk Technician, Helpdesk Engineer, or 2nd Line Support Engineer will also be considered.
31/03/2026
Full time
1st Line IT Support Technician Northampton Competitive Pay & Great Benefits Ashby Computer Services LLP is looking for a talented and motivated 1st Line IT Support Technician to join our growing team in Northampton. If you re passionate about IT, thrive in a fast-paced environment, and want to build your career with a Microsoft Accredited Managed Service Provider, we d love to hear from you. About Us We re a Microsoft Accredited MSP and Modern Workplace accredited provider, delivering outsourced IT solutions to a wide range of businesses. Known for our commitment to exceptional service and innovation, we re experiencing strong growth and offer the perfect environment for ambitious IT professionals to thrive. What We Offer: • Competitive salary and bonus scheme • Paid exam completion bonus • 28 days holiday (including 8 bank holidays) • Company pension scheme • Internal training and exam support • Clear progression opportunities within the business Why Join Us? • Professional Development Continuous training and career growth support • Dynamic Environment Challenging and rewarding work with varied clients • Supportive Team Culture Work with a friendly, collaborative team • Cutting-Edge Technology Exposure to the latest IT tools and solutions Key Responsibilities of the 1st Line Support Technician: • Be the first point of contact for support queries within defined SLA parameters • Support and manage IT operations for clients • Monitor and maintain customer backup regimes, escalating issues as needed • Monitoring of our security packages and escalating issues as needed • Assist with software configuration, computer setups, and installations • Install and manage Office 365 solutions • Provide first-line support for server infrastructure • Perform remote installations of new IT equipment What We re Looking For: • Proven experience in an IT helpdesk role • Experience in MSP environments (preferred) • Strong IT and communication skills with the ability to work under pressure • A proactive, team-oriented approach • Minimum 5 GCSEs at Grade C/4 or above (including Maths & English) • Own transport and a valid driving licence preferred (occasional client site visits required) • Must live within commuting distance of Northampton Desirable Skills (not essential): • VLAN setup and configuration • Firewall administration and internet connectivity setups • Server OS installation and Active Directory • Ubiquiti installation and administration • Knowledge of ESET antivirus software and Huntress security solution • Office 365 migration techniques What s Next? If this Support position sounds like the right opportunity for you, click APPLY to send us your CV for immediate consideration. Candidates with experience in similar roles such as IT Support Engineer, Service Desk Technician, Helpdesk Engineer, or 2nd Line Support Engineer will also be considered.
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
31/03/2026
Full time
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
IT Support Technician (1st/2nd Line) - Peterborough - 27/30k + benefits ALH Recruitment are looking to recruit a 1st/2nd Line Support Technician for our client based in Peterborough who continue to lead their market. This role would suit somebody who is looking to develop in their career starting at 1st/2nd Line to hopefully progress and develop technically. Support Engineer: You will ideally have experience of the following: Creating/managing Users/Groups in Active Directory. Creating/managing Users/Groups in Azure AD/Microsoft Entra. Experience with Windows Desktop (7-11) and Server (2012R2 - 2022) Operating Systems. Exchange Online/Microsoft Exchange/Microsoft 365 - SharePoint Online/OneDrive. Backup and DR Solutions e.g. Acronis, Veeam, Windows Servers, etc. Experience with Microsoft Hyper-V. You will also have experience working as part of an existing Support Team using a Ticket System and Remote Support tools. Advantageous: Experience with Linux and macOS and IP Telephone Systems. Knowledge of basic broadband and network troubleshooting. If you feel you have the skills and experience to step into this exciting 1st/2nd Line Technical Support role, please apply below:
31/03/2026
Full time
IT Support Technician (1st/2nd Line) - Peterborough - 27/30k + benefits ALH Recruitment are looking to recruit a 1st/2nd Line Support Technician for our client based in Peterborough who continue to lead their market. This role would suit somebody who is looking to develop in their career starting at 1st/2nd Line to hopefully progress and develop technically. Support Engineer: You will ideally have experience of the following: Creating/managing Users/Groups in Active Directory. Creating/managing Users/Groups in Azure AD/Microsoft Entra. Experience with Windows Desktop (7-11) and Server (2012R2 - 2022) Operating Systems. Exchange Online/Microsoft Exchange/Microsoft 365 - SharePoint Online/OneDrive. Backup and DR Solutions e.g. Acronis, Veeam, Windows Servers, etc. Experience with Microsoft Hyper-V. You will also have experience working as part of an existing Support Team using a Ticket System and Remote Support tools. Advantageous: Experience with Linux and macOS and IP Telephone Systems. Knowledge of basic broadband and network troubleshooting. If you feel you have the skills and experience to step into this exciting 1st/2nd Line Technical Support role, please apply below:
IT Service Engineer Location: Surrey / London Home-Based with Travel to Customer Sites Salary: £27 £30,000 per annum (depending on experience) Employment Type: Full-Time Our client is a modern MSP with real growth, great culture and varied tech exposure. They are not your typical Managed Service Provider. They support a wide range of clients across industries, giving their Engineers exposure to the full modern ecosystems not small slices of tech or repetitive ticket queues. They are searching for an IT Service Engineer who s passionate about technology, great with people, and eager to grow in a supportive, fast-paced MSP environment. You ll work from home, visit customer sites, collaborate closely with their technical team, and play an important role in delivering excellent service across their client base. Why You ll Love Working with Our Client: Home-Based with varied customer work. Enjoy the flexibility of working from home while still getting hands-on experience through customer site visits across Surrey, London, and occasionally further afield. Career Growth You won't be stuck in a silo. You'll gain exposure across: Microsoft 365. Azure / Entra ID. Intune / Endpoint Management. Windows, macOS and iOS. Hardware deployments. Networking fundamentals. Get stuck into real project work. Clear progression into 2nd Line, Projects, or Technical Specialist roles: Certification Funding and Exam Incentive Scheme. Our client invests in your technical development through sponsored training, funded Microsoft exams, and incentive scheme for passed certifications. Private medical insurance. Employee Assistance Programme. 20 days annual leave plus bank holidays. Your birthday off, paid. One additional day of holiday for every year of service after year one. Tools and Financial Security: Modern, high-spec IT equipment. Company mobile phone. Pension scheme. All software and tools provided. What You ll Be Doing Service Desk and Technical Support You ll be the first point of contact for incoming support requests and will: Handle queries via phone, email, and our client s ticketing system. Diagnose and resolve 1st / 2nd Line issues efficiently. Log and manage tickets with clear communication and updates. Provide excellent customer service at all times. Customer onsite visits. You will regularly visit customer sites to: Install, configure, and deploy new hardware. Deliver face-to-face support. Assist with project rollouts, system upgrades, or migration support. Build strong, positive relationships with end users. Operational and Technical Ownership. You will also: Receive, set up, and configure hardware to customer specifications. Create detailed build guides and documentation. Contribute to improving internal processes and knowledge articles. Collaborate closely with our client s 2nd and 3rd Line teams. Stay updated with modern technologies and best practices. What They re Looking For Essential Skills and Experience: Experience working in a Managed Service Provider or B2B IT support environment. Strong understanding of Microsoft 365, Azure / Entra ID, Windows 11, macOS and iOS. Excellent communication and customer service skills. A proactive, problem-solving mindset. Ability to manage multiple priorities and deadlines. Strong organisation and documentation skills. Travel Requirements Due to the nature of the role: A full, valid UK driving licence and access to your own vehicle is essential. You must be able to travel reliably to customer sites across London, Surrey, and wider UK when required. Desirable Skills (Not Essential): Intune / Endpoint Manager. Networking basics. Hardware deployment experience. Prior involvement in IT projects. Ready to Join Our Client If you re passionate about delivering great IT support, want variety in your work, and are excited to develop your skills in a modern MSP environment, our client would love to hear from you. Apply now through their recruitment partner s portal and take the next step in your IT career. This role may suit IT Support Specialist, IT Support Technician, IT Support Analyst, IT Technician, Technical Support Engineer, and Service Desk Engineer.
31/03/2026
Full time
IT Service Engineer Location: Surrey / London Home-Based with Travel to Customer Sites Salary: £27 £30,000 per annum (depending on experience) Employment Type: Full-Time Our client is a modern MSP with real growth, great culture and varied tech exposure. They are not your typical Managed Service Provider. They support a wide range of clients across industries, giving their Engineers exposure to the full modern ecosystems not small slices of tech or repetitive ticket queues. They are searching for an IT Service Engineer who s passionate about technology, great with people, and eager to grow in a supportive, fast-paced MSP environment. You ll work from home, visit customer sites, collaborate closely with their technical team, and play an important role in delivering excellent service across their client base. Why You ll Love Working with Our Client: Home-Based with varied customer work. Enjoy the flexibility of working from home while still getting hands-on experience through customer site visits across Surrey, London, and occasionally further afield. Career Growth You won't be stuck in a silo. You'll gain exposure across: Microsoft 365. Azure / Entra ID. Intune / Endpoint Management. Windows, macOS and iOS. Hardware deployments. Networking fundamentals. Get stuck into real project work. Clear progression into 2nd Line, Projects, or Technical Specialist roles: Certification Funding and Exam Incentive Scheme. Our client invests in your technical development through sponsored training, funded Microsoft exams, and incentive scheme for passed certifications. Private medical insurance. Employee Assistance Programme. 20 days annual leave plus bank holidays. Your birthday off, paid. One additional day of holiday for every year of service after year one. Tools and Financial Security: Modern, high-spec IT equipment. Company mobile phone. Pension scheme. All software and tools provided. What You ll Be Doing Service Desk and Technical Support You ll be the first point of contact for incoming support requests and will: Handle queries via phone, email, and our client s ticketing system. Diagnose and resolve 1st / 2nd Line issues efficiently. Log and manage tickets with clear communication and updates. Provide excellent customer service at all times. Customer onsite visits. You will regularly visit customer sites to: Install, configure, and deploy new hardware. Deliver face-to-face support. Assist with project rollouts, system upgrades, or migration support. Build strong, positive relationships with end users. Operational and Technical Ownership. You will also: Receive, set up, and configure hardware to customer specifications. Create detailed build guides and documentation. Contribute to improving internal processes and knowledge articles. Collaborate closely with our client s 2nd and 3rd Line teams. Stay updated with modern technologies and best practices. What They re Looking For Essential Skills and Experience: Experience working in a Managed Service Provider or B2B IT support environment. Strong understanding of Microsoft 365, Azure / Entra ID, Windows 11, macOS and iOS. Excellent communication and customer service skills. A proactive, problem-solving mindset. Ability to manage multiple priorities and deadlines. Strong organisation and documentation skills. Travel Requirements Due to the nature of the role: A full, valid UK driving licence and access to your own vehicle is essential. You must be able to travel reliably to customer sites across London, Surrey, and wider UK when required. Desirable Skills (Not Essential): Intune / Endpoint Manager. Networking basics. Hardware deployment experience. Prior involvement in IT projects. Ready to Join Our Client If you re passionate about delivering great IT support, want variety in your work, and are excited to develop your skills in a modern MSP environment, our client would love to hear from you. Apply now through their recruitment partner s portal and take the next step in your IT career. This role may suit IT Support Specialist, IT Support Technician, IT Support Analyst, IT Technician, Technical Support Engineer, and Service Desk Engineer.
IT Technician - 1st & 2nd Line Support Camberley 26,777 - 28,686 + Generous pension days holiday + ongoing training & development + recognition policies+ staff discount platform + free on-site parking + occupational sick pay+ family-friendly policies + work-life balance Are you currently working in IT support, providing first or second line support in a school or business environment? Would you like to join a forward-thinking organisation where you can grow your technical skills, work with excellent IT infrastructure, and be part of a collaborative, high-performing team? This school trust are a forward-thinking organisation that embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports students and staff alike. In this role, you'll provide first and second line IT support, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll work closely with the IT Lead and support teams to deliver high-quality technical support, troubleshoot issues, maintain hardware and software, and assist with projects that enhance IT infrastructure. This role is ideal for someone with first line experience who wants to develop second line skills. This is a fully onsite role, you will be in Camberly every day. This is an excellent opportunity to join a forward-thinking, digitally innovative organisation, work with a collaborative team, develop your technical skills, and play a key part in supporting users and operations. You'll be contributing to a high-performing environment while developing your own career in IT support. The role- Respond to service desk tickets within agreed timeframes Support installation, configuration, commissioning, and maintenance of IT systems and software Monitor and maintain hardware in good working order, performing basic repairs as needed Assist in troubleshooting and resolving IT issues to ensure minimal disruption Support the implementation of IT projects and initiatives Promote safe and secure IT use and contribute to safeguarding compliance The Person Experience in first line IT support, with the willingness and drive to develop second line support skills Strong technical knowledge and problem-solving ability Professional, proactive, and collaborative approach Confident working independently and as part of a team Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
31/03/2026
Full time
IT Technician - 1st & 2nd Line Support Camberley 26,777 - 28,686 + Generous pension days holiday + ongoing training & development + recognition policies+ staff discount platform + free on-site parking + occupational sick pay+ family-friendly policies + work-life balance Are you currently working in IT support, providing first or second line support in a school or business environment? Would you like to join a forward-thinking organisation where you can grow your technical skills, work with excellent IT infrastructure, and be part of a collaborative, high-performing team? This school trust are a forward-thinking organisation that embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports students and staff alike. In this role, you'll provide first and second line IT support, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll work closely with the IT Lead and support teams to deliver high-quality technical support, troubleshoot issues, maintain hardware and software, and assist with projects that enhance IT infrastructure. This role is ideal for someone with first line experience who wants to develop second line skills. This is a fully onsite role, you will be in Camberly every day. This is an excellent opportunity to join a forward-thinking, digitally innovative organisation, work with a collaborative team, develop your technical skills, and play a key part in supporting users and operations. You'll be contributing to a high-performing environment while developing your own career in IT support. The role- Respond to service desk tickets within agreed timeframes Support installation, configuration, commissioning, and maintenance of IT systems and software Monitor and maintain hardware in good working order, performing basic repairs as needed Assist in troubleshooting and resolving IT issues to ensure minimal disruption Support the implementation of IT projects and initiatives Promote safe and secure IT use and contribute to safeguarding compliance The Person Experience in first line IT support, with the willingness and drive to develop second line support skills Strong technical knowledge and problem-solving ability Professional, proactive, and collaborative approach Confident working independently and as part of a team Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Big Red Recruitment Midlands Limited
Willenhall, West Midlands
Looking for a Role That Helps You Build a Career in IT? This is an opportunity to join a growing IT support team where you will gain practical experience across a wide range of technologies while supporting users across multiple locations. Rather than being limited to repetitive tasks, you ll be exposed to different systems, applications, and infrastructure while working alongside experienced engineers who can help you develop your skills. Over time, this role can open the door to broader technical responsibilities and progression within IT support. The organisation operates across multiple business units and continues to grow, creating a dynamic IT environment where new systems, users, and challenges regularly emerge. As part of the IT support team, you will play an important role in maintaining reliable services and helping teams across the business stay connected and productive. The Role As a 1st Line IT Support Technician, you will act as the first point of contact for IT support requests, assisting internal users and ensuring technical issues are resolved efficiently. Working within a collaborative support team, you will handle incoming support tickets, troubleshoot technical problems, prepare equipment for new employees, and escalate more complex issues to second or third line engineers when necessary. The team supports users across several UK and Ireland locations, providing both remote and on-site assistance where required. Location: West Midlands Salary: £25,000 - £29,000 Working Pattern: 5 days onsite Key Responsibilities Act as the first point of contact for IT incidents and service requests via the ticketing system, phone, email, and walk-ins Log, prioritise, and resolve support tickets in line with service level agreements Troubleshoot issues relating to Windows 11, Microsoft 365, and standard business applications Provide support for laptops, desktops, printers, and mobile devices Manage user accounts and permissions in Active Directory and Microsoft Entra ID Escalate complex issues to 2nd or 3rd line support teams Support users across multiple UK and Ireland locations Dedicated support to Executives and Directors Assist with new starter setup, including laptop builds, software installation, and access configuration Provide IT induction support for new employees joining the business Maintain accurate documentation of issues, resolutions, and user interactions Coordinate equipment orders through approved IT suppliers You will have : Experience in a 1st line IT support or service desk role Knowledge of Microsoft technologies (Windows, Microsoft 365, Teams, SharePoint) Experience with Active Directory or user account management Familiarity with ticketing systems such as ServiceNow or similar platforms Strong troubleshooting and communication skills Full UK Driving License What You ll Gain Exposure to a wide range of IT systems and technologies Experience supporting a multi-site organisation Opportunities to gain experience beyond traditional first line support Development opportunities to progress into 2nd Line IT Support Annual salary reviews and ongoing development opportunities
31/03/2026
Full time
Looking for a Role That Helps You Build a Career in IT? This is an opportunity to join a growing IT support team where you will gain practical experience across a wide range of technologies while supporting users across multiple locations. Rather than being limited to repetitive tasks, you ll be exposed to different systems, applications, and infrastructure while working alongside experienced engineers who can help you develop your skills. Over time, this role can open the door to broader technical responsibilities and progression within IT support. The organisation operates across multiple business units and continues to grow, creating a dynamic IT environment where new systems, users, and challenges regularly emerge. As part of the IT support team, you will play an important role in maintaining reliable services and helping teams across the business stay connected and productive. The Role As a 1st Line IT Support Technician, you will act as the first point of contact for IT support requests, assisting internal users and ensuring technical issues are resolved efficiently. Working within a collaborative support team, you will handle incoming support tickets, troubleshoot technical problems, prepare equipment for new employees, and escalate more complex issues to second or third line engineers when necessary. The team supports users across several UK and Ireland locations, providing both remote and on-site assistance where required. Location: West Midlands Salary: £25,000 - £29,000 Working Pattern: 5 days onsite Key Responsibilities Act as the first point of contact for IT incidents and service requests via the ticketing system, phone, email, and walk-ins Log, prioritise, and resolve support tickets in line with service level agreements Troubleshoot issues relating to Windows 11, Microsoft 365, and standard business applications Provide support for laptops, desktops, printers, and mobile devices Manage user accounts and permissions in Active Directory and Microsoft Entra ID Escalate complex issues to 2nd or 3rd line support teams Support users across multiple UK and Ireland locations Dedicated support to Executives and Directors Assist with new starter setup, including laptop builds, software installation, and access configuration Provide IT induction support for new employees joining the business Maintain accurate documentation of issues, resolutions, and user interactions Coordinate equipment orders through approved IT suppliers You will have : Experience in a 1st line IT support or service desk role Knowledge of Microsoft technologies (Windows, Microsoft 365, Teams, SharePoint) Experience with Active Directory or user account management Familiarity with ticketing systems such as ServiceNow or similar platforms Strong troubleshooting and communication skills Full UK Driving License What You ll Gain Exposure to a wide range of IT systems and technologies Experience supporting a multi-site organisation Opportunities to gain experience beyond traditional first line support Development opportunities to progress into 2nd Line IT Support Annual salary reviews and ongoing development opportunities
Customer Support Technician - Boston - 26,000 ALH Recruitment are looking to recruit a Customer Support Technician to work in their After Sales Support team, for our client who are a market leader across the globe. This role is based from our clients Head Office close to Boston. If you have Electrical/Electronics knowledge this will be advantageous, but it is not essential. Dealing with complaints would also be very advantageous but again not essential. Experience dealing with Customers over the phone is essential, the job will involve problem solving and providing expert product knowledge at all times. Full training will be provided to increase your product knowledge. Daily Tasks Include: Answering incoming calls from End users & Installers Creating & Maintaining Case records Answering incoming Emails from End users & Installers Speaking with Regional Champions Arranging POs and Call outs Answering incoming Live Chats from End users & Installers Hours - Mon - Friday (no weekends) If you feel you have the skills and experience to step into this exciting Customer Support position, please apply below:
31/03/2026
Full time
Customer Support Technician - Boston - 26,000 ALH Recruitment are looking to recruit a Customer Support Technician to work in their After Sales Support team, for our client who are a market leader across the globe. This role is based from our clients Head Office close to Boston. If you have Electrical/Electronics knowledge this will be advantageous, but it is not essential. Dealing with complaints would also be very advantageous but again not essential. Experience dealing with Customers over the phone is essential, the job will involve problem solving and providing expert product knowledge at all times. Full training will be provided to increase your product knowledge. Daily Tasks Include: Answering incoming calls from End users & Installers Creating & Maintaining Case records Answering incoming Emails from End users & Installers Speaking with Regional Champions Arranging POs and Call outs Answering incoming Live Chats from End users & Installers Hours - Mon - Friday (no weekends) If you feel you have the skills and experience to step into this exciting Customer Support position, please apply below:
IT Technician Knowsley/St Helens (On-site) 16 - 23.68 per hour (Inside IR35) 1 month+ (Extensions likely) An IT Technician is required for our education client. You will be joining a busy IT & Reprographics Department. Responsibilities: Provide 1st and 2nd line support, responding to hardware, software, and network queries. Deliver exceptional customer service, ensuring users feel supported and valued. Take ownership of issues, escalating when necessary and keeping users informed throughout. Log and update all calls within the helpdesk system, identifying trends and helping improve efficiency. Support a range of ICT systems and equipment across the organisation, including LAN/WAN environments. Maintain high standards of professionalism, accuracy, and organisation. Work collaboratively with colleagues to ensure SLAs and service targets are met. Contribute to continuous improvement by helping develop robust support processes. Maintain awareness of information security practices and respond to risks appropriately. Skills: Recent experience in an IT support or customer service environment Great communication, listening and customer service skills Active Directory, SCCM. Windows upgrades etc Strong troubleshooting and diagnostic abilities DBS (valid or had one previously) Desirable: Experience working in an education (HE/FE) environment
31/03/2026
Seasonal
IT Technician Knowsley/St Helens (On-site) 16 - 23.68 per hour (Inside IR35) 1 month+ (Extensions likely) An IT Technician is required for our education client. You will be joining a busy IT & Reprographics Department. Responsibilities: Provide 1st and 2nd line support, responding to hardware, software, and network queries. Deliver exceptional customer service, ensuring users feel supported and valued. Take ownership of issues, escalating when necessary and keeping users informed throughout. Log and update all calls within the helpdesk system, identifying trends and helping improve efficiency. Support a range of ICT systems and equipment across the organisation, including LAN/WAN environments. Maintain high standards of professionalism, accuracy, and organisation. Work collaboratively with colleagues to ensure SLAs and service targets are met. Contribute to continuous improvement by helping develop robust support processes. Maintain awareness of information security practices and respond to risks appropriately. Skills: Recent experience in an IT support or customer service environment Great communication, listening and customer service skills Active Directory, SCCM. Windows upgrades etc Strong troubleshooting and diagnostic abilities DBS (valid or had one previously) Desirable: Experience working in an education (HE/FE) environment
1st / 2nd Line Support Technician (Progression to Helpdesk Team Leader) - Fareham - 27-32K We are looking for a Helpdesk Analyst to provide 1st and 2nd line IT support for hardware, software, and EPoS systems via phone, email, and in-person. You'll troubleshoot issues, install and maintain systems, and ensure minimal downtime for our clients. Key Responsibilities: Provide 1st/2nd line service desk support Install, upgrade, and troubleshoot Windows and hardware systems Log, manage, and resolve support tickets in line with SLAs Troubleshoot LAN/WAN and TCP/IP networking issues Escalate complex issues where required Participate in an on-call rota (once competent) Skills & Experience: Minimum 1-2 years in IT support preferred. Any knowledge of EPoS operations, SQL Server, Windows, networking, and remote access tools would be highly desirable Strong customer service and problem-solving skills . Details: Location: Fareham, Hampshire Hours: 37.5 per week, Mon-Fri Salary: 27,000- 32,000 + BUPA & Pension after probation Career progression to Helpdesk Team Leader Apply now to join a fast-paced, client-focused IT support team! Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
31/03/2026
Full time
1st / 2nd Line Support Technician (Progression to Helpdesk Team Leader) - Fareham - 27-32K We are looking for a Helpdesk Analyst to provide 1st and 2nd line IT support for hardware, software, and EPoS systems via phone, email, and in-person. You'll troubleshoot issues, install and maintain systems, and ensure minimal downtime for our clients. Key Responsibilities: Provide 1st/2nd line service desk support Install, upgrade, and troubleshoot Windows and hardware systems Log, manage, and resolve support tickets in line with SLAs Troubleshoot LAN/WAN and TCP/IP networking issues Escalate complex issues where required Participate in an on-call rota (once competent) Skills & Experience: Minimum 1-2 years in IT support preferred. Any knowledge of EPoS operations, SQL Server, Windows, networking, and remote access tools would be highly desirable Strong customer service and problem-solving skills . Details: Location: Fareham, Hampshire Hours: 37.5 per week, Mon-Fri Salary: 27,000- 32,000 + BUPA & Pension after probation Career progression to Helpdesk Team Leader Apply now to join a fast-paced, client-focused IT support team! Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
1st / 2nd Line Support Technician Fareham, Portsmouth (Fully on-site) c 28,000 to 32,000 per year Plus an excellent company benefits including Employer Pension and BUPA Medical Insurance The Opportunity: Our client are looking for a 1st / 2nd Line Support Technician to join and become a valued team member, who will contribute and provide desk support to our customers assisting them with hardware and software problems via phone, email and in person within the EPOS environment. Operating as a 2nd Line Support Technician, you will communicate with customers effectively supporting their IT issues within the EPOS environment and escalate issues when required. Skills and Experience: Over 1 year of experience in an IT Support Technician role desirable Strong customer service experience Ability to meet deadlines and work within a team Understanding of EPOS systems desirable Understanding of Servers, TCP/IP or experience using VNC all desirable Role and Responsibilities: Provide 1st/ 2nd Line technical support Manage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA's Install, upgrade, support and troubleshoot in-house EPOS Application Experience of SQL Server and windows server Install, upgrade, support and troubleshoot in house back-office application Diagnose and quickly resolve a wide range of EPOS, Windows, and networking problems to help minimize downtime Troubleshooting network connectivity in a LAN/WAN environment Applications: Please contact John here at ISR to learn more about our client who are continuing to grow and dominate their sector in Hampshire with their expertise and range of technology products?
31/03/2026
Full time
1st / 2nd Line Support Technician Fareham, Portsmouth (Fully on-site) c 28,000 to 32,000 per year Plus an excellent company benefits including Employer Pension and BUPA Medical Insurance The Opportunity: Our client are looking for a 1st / 2nd Line Support Technician to join and become a valued team member, who will contribute and provide desk support to our customers assisting them with hardware and software problems via phone, email and in person within the EPOS environment. Operating as a 2nd Line Support Technician, you will communicate with customers effectively supporting their IT issues within the EPOS environment and escalate issues when required. Skills and Experience: Over 1 year of experience in an IT Support Technician role desirable Strong customer service experience Ability to meet deadlines and work within a team Understanding of EPOS systems desirable Understanding of Servers, TCP/IP or experience using VNC all desirable Role and Responsibilities: Provide 1st/ 2nd Line technical support Manage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA's Install, upgrade, support and troubleshoot in-house EPOS Application Experience of SQL Server and windows server Install, upgrade, support and troubleshoot in house back-office application Diagnose and quickly resolve a wide range of EPOS, Windows, and networking problems to help minimize downtime Troubleshooting network connectivity in a LAN/WAN environment Applications: Please contact John here at ISR to learn more about our client who are continuing to grow and dominate their sector in Hampshire with their expertise and range of technology products?
IT Support Technician Worksop + Hybrid working Up to 29,000 Your new role We are seeking a proactive IT Support Technician to provide effective 1st and 2nd line support across the business. The successful candidate will be responsible for responding to support requests, troubleshooting technical issues, maintaining core IT systems, and ensuring the smooth operation of our technology environment. Responsibilities Act as the first point of contact for internal IT support requests via phone, email, ticketing system, or in person. Provide primarily 1st line support, with involvement in 2nd line issue resolution where required. Support Microsoft 365 (O365) applications, including troubleshooting and general user assistance. Set up and manage user accounts within Office 365, including onboarding, licensing, and access. Support and maintain the 8x8 phone system, including user setup and issue resolution. Provide support for SAP Business One and VersionOne document archive software. Configure and deploy laptops for new starters and existing staff. Maintain and support hardware including laptops, printers, and mobile devices. Troubleshoot and resolve general IT issues across business systems, software, and hardware. Assist with onboarding and offboarding processes, ensuring appropriate access and equipment is provided or recovered. Provide IT support across multiple sites, ensuring consistent internal service delivery. Ensure all end-user devices are deployed with approved security software (ESET) and remain compliant with company security policies. Monitor and maintain endpoint protection, ensuring antivirus definitions and security agents are up to date. Apply and manage patching of operating systems and applications to maintain security and stability. Assist in identifying and resolving security vulnerabilities across user devices and systems. Support basic security best practices, including secure user setup, MFA configuration, and access control. Escalate potential security incidents or risks in line with company procedures. Contribute to maintaining a secure IT environment across all sites. Experience needed Experience in a 1st line IT support role, with some exposure to 2nd line support. Strong working knowledge of Microsoft 365 and Office applications. Experience setting up users and devices within O365. Familiarity with supporting business systems such as ERP or document management solutions (e.g. SAP Business One, VersionOne). Experience supporting VoIP/telephony systems (ideally 8x8). Good understanding of hardware setup and troubleshooting (laptops, printers, mobile devices). Strong problem-solving skills with a practical, hands-on approach. Ability to prioritise workload and support users across multiple locations. Cyber Security & Compliance Ensure all end-user devices are deployed with approved security software (ESET) and remain compliant with company security policies. Monitor and maintain endpoint protection, ensuring antivirus definitions and security agents are up to date. Apply and manage patching of operating systems and applications to maintain security and stability. Assist in identifying and resolving security vulnerabilities across user devices and systems. Support basic security best practices, including secure user setup, MFA configuration, and access control. Escalate potential security incidents or risks in line with company procedures. Contribute to maintaining a secure IT environment across all sites Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
27/03/2026
Full time
IT Support Technician Worksop + Hybrid working Up to 29,000 Your new role We are seeking a proactive IT Support Technician to provide effective 1st and 2nd line support across the business. The successful candidate will be responsible for responding to support requests, troubleshooting technical issues, maintaining core IT systems, and ensuring the smooth operation of our technology environment. Responsibilities Act as the first point of contact for internal IT support requests via phone, email, ticketing system, or in person. Provide primarily 1st line support, with involvement in 2nd line issue resolution where required. Support Microsoft 365 (O365) applications, including troubleshooting and general user assistance. Set up and manage user accounts within Office 365, including onboarding, licensing, and access. Support and maintain the 8x8 phone system, including user setup and issue resolution. Provide support for SAP Business One and VersionOne document archive software. Configure and deploy laptops for new starters and existing staff. Maintain and support hardware including laptops, printers, and mobile devices. Troubleshoot and resolve general IT issues across business systems, software, and hardware. Assist with onboarding and offboarding processes, ensuring appropriate access and equipment is provided or recovered. Provide IT support across multiple sites, ensuring consistent internal service delivery. Ensure all end-user devices are deployed with approved security software (ESET) and remain compliant with company security policies. Monitor and maintain endpoint protection, ensuring antivirus definitions and security agents are up to date. Apply and manage patching of operating systems and applications to maintain security and stability. Assist in identifying and resolving security vulnerabilities across user devices and systems. Support basic security best practices, including secure user setup, MFA configuration, and access control. Escalate potential security incidents or risks in line with company procedures. Contribute to maintaining a secure IT environment across all sites. Experience needed Experience in a 1st line IT support role, with some exposure to 2nd line support. Strong working knowledge of Microsoft 365 and Office applications. Experience setting up users and devices within O365. Familiarity with supporting business systems such as ERP or document management solutions (e.g. SAP Business One, VersionOne). Experience supporting VoIP/telephony systems (ideally 8x8). Good understanding of hardware setup and troubleshooting (laptops, printers, mobile devices). Strong problem-solving skills with a practical, hands-on approach. Ability to prioritise workload and support users across multiple locations. Cyber Security & Compliance Ensure all end-user devices are deployed with approved security software (ESET) and remain compliant with company security policies. Monitor and maintain endpoint protection, ensuring antivirus definitions and security agents are up to date. Apply and manage patching of operating systems and applications to maintain security and stability. Assist in identifying and resolving security vulnerabilities across user devices and systems. Support basic security best practices, including secure user setup, MFA configuration, and access control. Escalate potential security incidents or risks in line with company procedures. Contribute to maintaining a secure IT environment across all sites Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
IT Support Technician - Near Wilmslow, Cheshire We are seeking an IT Support Technician to join our team in a new and exciting role within our IT department. The successful candidate will provide 1st and 2nd line technical support for a variety of IT queries in a professional and efficient manner, maintaining excellent customer service at all times. We are looking for someone who is a team player, enthusiastic, and eager to learn. You will have previous experience in customer-facing environments, handling queries from both internal and external stakeholders, and be confident communicating clearly in person, over the phone, and via email. Key Responsibilities Respond to and resolve technical queries and incidents, owning the resolution process. Prioritize incoming support requests effectively. Provide support via phone, email, in-person, and remote tools for teams across multiple locations. Drive service improvements and contribute to process enhancements. Follow ITIL-based operational procedures for incident, problem, change, configuration, and asset management. Ensure all service-level agreements (SLAs) are met. Escalate technical issues as required. Perform routine software and hardware configuration and installations. Deliver excellent customer service, ensuring users are updated throughout the resolution process. Recommend improvements to team performance and operational efficiency. Key Skills & Experience Experience managing Office 365, including OneDrive, Exchange, Teams, and Yammer. Experience with Azure Active Directory maintenance. Desktop support experience for Windows 11 and macOS systems. Device management and monitoring experience, including Entra ID. ITIL Foundation knowledge, ideally certified. iOS/iPhone/iPad support and configuration. Familiarity with IT service desk tools (e.g., FreshService, remote desktop support). Desirable Skills: LAN/WLAN administration (HP Procurve, Cisco Meraki). VOIP telephony systems (RingCentral, 3CX). Mobile device management experience. Benefits: Training and Development opportunities 4 days office based - 1 day remote Onsite Parking Interested? Please Click Apply Now IT Support Technician - Near Wilmslow, Cheshire
27/03/2026
Full time
IT Support Technician - Near Wilmslow, Cheshire We are seeking an IT Support Technician to join our team in a new and exciting role within our IT department. The successful candidate will provide 1st and 2nd line technical support for a variety of IT queries in a professional and efficient manner, maintaining excellent customer service at all times. We are looking for someone who is a team player, enthusiastic, and eager to learn. You will have previous experience in customer-facing environments, handling queries from both internal and external stakeholders, and be confident communicating clearly in person, over the phone, and via email. Key Responsibilities Respond to and resolve technical queries and incidents, owning the resolution process. Prioritize incoming support requests effectively. Provide support via phone, email, in-person, and remote tools for teams across multiple locations. Drive service improvements and contribute to process enhancements. Follow ITIL-based operational procedures for incident, problem, change, configuration, and asset management. Ensure all service-level agreements (SLAs) are met. Escalate technical issues as required. Perform routine software and hardware configuration and installations. Deliver excellent customer service, ensuring users are updated throughout the resolution process. Recommend improvements to team performance and operational efficiency. Key Skills & Experience Experience managing Office 365, including OneDrive, Exchange, Teams, and Yammer. Experience with Azure Active Directory maintenance. Desktop support experience for Windows 11 and macOS systems. Device management and monitoring experience, including Entra ID. ITIL Foundation knowledge, ideally certified. iOS/iPhone/iPad support and configuration. Familiarity with IT service desk tools (e.g., FreshService, remote desktop support). Desirable Skills: LAN/WLAN administration (HP Procurve, Cisco Meraki). VOIP telephony systems (RingCentral, 3CX). Mobile device management experience. Benefits: Training and Development opportunities 4 days office based - 1 day remote Onsite Parking Interested? Please Click Apply Now IT Support Technician - Near Wilmslow, Cheshire
IT Support Technician Worksop + Hybrid working Up to 29,000 Your new role We are seeking a proactive IT Support Technician to provide effective 1st and 2nd line support across the business. The successful candidate will be responsible for responding to support requests, troubleshooting technical issues, maintaining core IT systems, and ensuring the smooth operation of our technology environment. Responsibilities Act as the first point of contact for internal IT support requests via phone, email, ticketing system, or in person. Provide primarily 1st line support, with involvement in 2nd line issue resolution where required. Support Microsoft 365 (O365) applications, including troubleshooting and general user assistance. Set up and manage user accounts within Office 365, including onboarding, licensing, and access. Support and maintain the 8x8 phone system, including user setup and issue resolution. Provide support for SAP Business One and VersionOne document archive software. Configure and deploy laptops for new starters and existing staff. Maintain and support hardware including laptops, printers, and mobile devices. Troubleshoot and resolve general IT issues across business systems, software, and hardware. Assist with onboarding and offboarding processes, ensuring appropriate access and equipment is provided or recovered. Provide IT support across multiple sites, ensuring consistent internal service delivery. Ensure all end-user devices are deployed with approved security software (ESET) and remain compliant with company security policies. Monitor and maintain endpoint protection, ensuring antivirus definitions and security agents are up to date. Apply and manage patching of operating systems and applications to maintain security and stability. Assist in identifying and resolving security vulnerabilities across user devices and systems. Support basic security best practices, including secure user setup, MFA configuration, and access control. Escalate potential security incidents or risks in line with company procedures. Contribute to maintaining a secure IT environment across all sites. Experience needed Experience in a 1st line IT support role, with some exposure to 2nd line support. Strong working knowledge of Microsoft 365 and Office applications. Experience setting up users and devices within O365. Familiarity with supporting business systems such as ERP or document management solutions (e.g. SAP Business One, VersionOne). Experience supporting VoIP/telephony systems (ideally 8x8). Good understanding of hardware setup and troubleshooting (laptops, printers, mobile devices). Strong problem-solving skills with a practical, hands-on approach. Ability to prioritise workload and support users across multiple locations. Cyber Security & Compliance Ensure all end-user devices are deployed with approved security software (ESET) and remain compliant with company security policies. Monitor and maintain endpoint protection, ensuring antivirus definitions and security agents are up to date. Apply and manage patching of operating systems and applications to maintain security and stability. Assist in identifying and resolving security vulnerabilities across user devices and systems. Support basic security best practices, including secure user setup, MFA configuration, and access control. Escalate potential security incidents or risks in line with company procedures. Contribute to maintaining a secure IT environment across all sites Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
26/03/2026
Full time
IT Support Technician Worksop + Hybrid working Up to 29,000 Your new role We are seeking a proactive IT Support Technician to provide effective 1st and 2nd line support across the business. The successful candidate will be responsible for responding to support requests, troubleshooting technical issues, maintaining core IT systems, and ensuring the smooth operation of our technology environment. Responsibilities Act as the first point of contact for internal IT support requests via phone, email, ticketing system, or in person. Provide primarily 1st line support, with involvement in 2nd line issue resolution where required. Support Microsoft 365 (O365) applications, including troubleshooting and general user assistance. Set up and manage user accounts within Office 365, including onboarding, licensing, and access. Support and maintain the 8x8 phone system, including user setup and issue resolution. Provide support for SAP Business One and VersionOne document archive software. Configure and deploy laptops for new starters and existing staff. Maintain and support hardware including laptops, printers, and mobile devices. Troubleshoot and resolve general IT issues across business systems, software, and hardware. Assist with onboarding and offboarding processes, ensuring appropriate access and equipment is provided or recovered. Provide IT support across multiple sites, ensuring consistent internal service delivery. Ensure all end-user devices are deployed with approved security software (ESET) and remain compliant with company security policies. Monitor and maintain endpoint protection, ensuring antivirus definitions and security agents are up to date. Apply and manage patching of operating systems and applications to maintain security and stability. Assist in identifying and resolving security vulnerabilities across user devices and systems. Support basic security best practices, including secure user setup, MFA configuration, and access control. Escalate potential security incidents or risks in line with company procedures. Contribute to maintaining a secure IT environment across all sites. Experience needed Experience in a 1st line IT support role, with some exposure to 2nd line support. Strong working knowledge of Microsoft 365 and Office applications. Experience setting up users and devices within O365. Familiarity with supporting business systems such as ERP or document management solutions (e.g. SAP Business One, VersionOne). Experience supporting VoIP/telephony systems (ideally 8x8). Good understanding of hardware setup and troubleshooting (laptops, printers, mobile devices). Strong problem-solving skills with a practical, hands-on approach. Ability to prioritise workload and support users across multiple locations. Cyber Security & Compliance Ensure all end-user devices are deployed with approved security software (ESET) and remain compliant with company security policies. Monitor and maintain endpoint protection, ensuring antivirus definitions and security agents are up to date. Apply and manage patching of operating systems and applications to maintain security and stability. Assist in identifying and resolving security vulnerabilities across user devices and systems. Support basic security best practices, including secure user setup, MFA configuration, and access control. Escalate potential security incidents or risks in line with company procedures. Contribute to maintaining a secure IT environment across all sites Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Title: 2nd Line IT Technician Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We are currently looking to appoint a 2nd Line IT Technician to provide intermediate-level IT support, bridging the gap between frontline (1st line helpdesk) support and specialist / external support. The role requires technical expertise, legal application knowledge, and strong communication skills. Responsibilities: Act as an escalation point for technical issues unresolved by 1st Line support. Troubleshoot and resolve end user issues. Provide support for remote/hybrid working setups, VPNs, and secure access. Support legal applications such as case management, document management, and time-recording systems (e.g., iManage, Proclaim, Elite 3E). Administer user and permissions on Active Directory and Microsoft 365. Support security tools including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements. Assist in IT projects, including system upgrades, migrations, and business continuity testing Person Specification: Strong knowledge of Windows Client OSs Knowledge of Microsoft 365, Active Directory, and Exchange. Understanding of networking (DNS, DHCP, VPNs). Experience with legal IT systems (case/document management, billing, dictation tools). Mobile device management experience (Intune, MobileIron, etc.). Excellent communication skills with the ability to support staff at all levels. High level of confidentiality and ability to work under pressure. Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support, IT Technician, Technical Support Engineer, Tech Support, Tech Support Services will also be considered for this role.
07/10/2025
Full time
Job Title: 2nd Line IT Technician Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We are currently looking to appoint a 2nd Line IT Technician to provide intermediate-level IT support, bridging the gap between frontline (1st line helpdesk) support and specialist / external support. The role requires technical expertise, legal application knowledge, and strong communication skills. Responsibilities: Act as an escalation point for technical issues unresolved by 1st Line support. Troubleshoot and resolve end user issues. Provide support for remote/hybrid working setups, VPNs, and secure access. Support legal applications such as case management, document management, and time-recording systems (e.g., iManage, Proclaim, Elite 3E). Administer user and permissions on Active Directory and Microsoft 365. Support security tools including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements. Assist in IT projects, including system upgrades, migrations, and business continuity testing Person Specification: Strong knowledge of Windows Client OSs Knowledge of Microsoft 365, Active Directory, and Exchange. Understanding of networking (DNS, DHCP, VPNs). Experience with legal IT systems (case/document management, billing, dictation tools). Mobile device management experience (Intune, MobileIron, etc.). Excellent communication skills with the ability to support staff at all levels. High level of confidentiality and ability to work under pressure. Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support, IT Technician, Technical Support Engineer, Tech Support, Tech Support Services will also be considered for this role.
IT On-Site Support Engineer - East Kilbride - Long Term Contract (Inside IR35) - 12mths My client are looking to recruit an onsite IT Support Engineer to join their busy team. The successful applicant will be able to demonstrate 1st/2nd line support experience and the role - due to start in January - can be described as follows: Role Summary/Description: Onsite Support handles all IT hardware devices and support all IT services my clients location. The scope of work includes Maintaining, Analysing, Troubleshooting, installing computer hardware, software, network, video conference rooms and provide hands and feet support for global IT teams. The most common roles of OSS in Normal Secure are mentioned below: Work on Incidents, Service Requests & Assist VIP Support and global IT teams with problems, Onboardings- and Off-Boarding Activities, Remote Support Coordination, Inventory Management. Networking support such as Patching and Debugging. Interact with end-users for requests/incidents and follow up with users via teams/mail. Hardware repair support including offer request & data migration support. Printer support (Toner/Drum/Wastebin replacement) & repair support (call vendor and support technician). Installing and decommissioning of hardware (laptop/Servers/network/video conference equipment). Handling all IT waste disposal. Job Responsibility: Following activities are part of the job: Working on incidents and tasks in our ticketing system. Installation of new end-user devices and data migration support. Inventory & Stock Management. Remote support co-ordination and assistance of deployment and decommissioning. Installation, transfer and decommission of Servers and network equipment. Network support (Patching & Debugging). Printer support (Toner/Drum/Wastebin replacement). Support for global projects that are getting implemented at the site level. Creation and review of knowledge base articles for our end-users. Hardware and software support for non-standard devices ie digital signage systems. Hardware and installation support for audio/video equipment in meeting rooms. Installation and maintenance of devices and equipment located in the server room. Meeting room/event support. Assist VIP support with local problems/topics. If this exciting opportunity could be of interest - please let me know ASAP. Interviews can be arranged on short notice.
06/10/2025
Contractor
IT On-Site Support Engineer - East Kilbride - Long Term Contract (Inside IR35) - 12mths My client are looking to recruit an onsite IT Support Engineer to join their busy team. The successful applicant will be able to demonstrate 1st/2nd line support experience and the role - due to start in January - can be described as follows: Role Summary/Description: Onsite Support handles all IT hardware devices and support all IT services my clients location. The scope of work includes Maintaining, Analysing, Troubleshooting, installing computer hardware, software, network, video conference rooms and provide hands and feet support for global IT teams. The most common roles of OSS in Normal Secure are mentioned below: Work on Incidents, Service Requests & Assist VIP Support and global IT teams with problems, Onboardings- and Off-Boarding Activities, Remote Support Coordination, Inventory Management. Networking support such as Patching and Debugging. Interact with end-users for requests/incidents and follow up with users via teams/mail. Hardware repair support including offer request & data migration support. Printer support (Toner/Drum/Wastebin replacement) & repair support (call vendor and support technician). Installing and decommissioning of hardware (laptop/Servers/network/video conference equipment). Handling all IT waste disposal. Job Responsibility: Following activities are part of the job: Working on incidents and tasks in our ticketing system. Installation of new end-user devices and data migration support. Inventory & Stock Management. Remote support co-ordination and assistance of deployment and decommissioning. Installation, transfer and decommission of Servers and network equipment. Network support (Patching & Debugging). Printer support (Toner/Drum/Wastebin replacement). Support for global projects that are getting implemented at the site level. Creation and review of knowledge base articles for our end-users. Hardware and software support for non-standard devices ie digital signage systems. Hardware and installation support for audio/video equipment in meeting rooms. Installation and maintenance of devices and equipment located in the server room. Meeting room/event support. Assist VIP support with local problems/topics. If this exciting opportunity could be of interest - please let me know ASAP. Interviews can be arranged on short notice.
IT Technician (Education Sector) Location: Leeds Hourly Rate: £30 Duration: 6 months IR35: Inside We're looking for an IT Technician to provide hands-on support across staff, students, and classroom technology within the education sector. You'll be responsible for resolving hardware, software, and network issues, supporting Microsoft 365, and maintaining IT systems and equipment across the organisation. What we're looking for: Experience in IT support (1st/2nd line). Strong knowledge of Windows OS and Microsoft 365. Great communication and customer service skills. Education sector experience and knowledge of Active Directory are desirable. This is a fantastic opportunity to join a supportive IT team and make a real impact on teaching and learning.
03/10/2025
Contractor
IT Technician (Education Sector) Location: Leeds Hourly Rate: £30 Duration: 6 months IR35: Inside We're looking for an IT Technician to provide hands-on support across staff, students, and classroom technology within the education sector. You'll be responsible for resolving hardware, software, and network issues, supporting Microsoft 365, and maintaining IT systems and equipment across the organisation. What we're looking for: Experience in IT support (1st/2nd line). Strong knowledge of Windows OS and Microsoft 365. Great communication and customer service skills. Education sector experience and knowledge of Active Directory are desirable. This is a fantastic opportunity to join a supportive IT team and make a real impact on teaching and learning.
We're on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you'll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st/2nd Line Software Application Support Technician Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £28,000 - £32,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday - Permanent Values/Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background/Skills: Remote Desktop Experience. SQL knowledge would be advantageous. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, wholesale, warehouse management and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don't need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we'd love to hear from you. The Opportunity: We're looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, you'll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you'll help drive issue resolution and continuous improvement. What your day-to-day might look like: Take ownership as a 2nd Line Technical Support Specialist, delivering remote support that keeps our customers running smoothly. Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. Keep everything running efficiently by accurately updating our CRM/ticketing system in Real Time - every detail matters. Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. Ability to replicate problems and validate issues, using localised environments and copies of anonymised customer data. Collaborate closely with 3rd Line teams, such as Application Management, Development and Testing-QA, to crack complex technical challenges and deliver high-quality fixes. Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we're looking for: Solid understanding of remote desktop environments and networking Experienced in supporting ERP Software Applications or similar applications. Confident communicator - comfortable providing remote support and guiding customers through solutions Experience configuring software on PCs remotely A problem-solver mindset with a proactive approach to troubleshooting and customer care Ability to identify recurring issues and collaborate on long-term fixes with our Development team Strong understanding of how software and types of issues can impact customer operations Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders Comfortable creating and reviewing knowledge base content, offering constructive feedback Calm under pressure, empathetic to customer needs SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What's on Offer: Starting salary of £28k to £32k, based on ability, skills, and experience Monday to Friday Hybrid working an option 23 days holiday (option to buy 4 additional) + bank holidays Life cover x4 of salary Enhanced employer pension contributions 24/7 GP access and employee wellbeing services Subsidised gym membership Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
03/10/2025
Full time
We're on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you'll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st/2nd Line Software Application Support Technician Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £28,000 - £32,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday - Permanent Values/Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background/Skills: Remote Desktop Experience. SQL knowledge would be advantageous. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, wholesale, warehouse management and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don't need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we'd love to hear from you. The Opportunity: We're looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, you'll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you'll help drive issue resolution and continuous improvement. What your day-to-day might look like: Take ownership as a 2nd Line Technical Support Specialist, delivering remote support that keeps our customers running smoothly. Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. Keep everything running efficiently by accurately updating our CRM/ticketing system in Real Time - every detail matters. Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. Ability to replicate problems and validate issues, using localised environments and copies of anonymised customer data. Collaborate closely with 3rd Line teams, such as Application Management, Development and Testing-QA, to crack complex technical challenges and deliver high-quality fixes. Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we're looking for: Solid understanding of remote desktop environments and networking Experienced in supporting ERP Software Applications or similar applications. Confident communicator - comfortable providing remote support and guiding customers through solutions Experience configuring software on PCs remotely A problem-solver mindset with a proactive approach to troubleshooting and customer care Ability to identify recurring issues and collaborate on long-term fixes with our Development team Strong understanding of how software and types of issues can impact customer operations Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders Comfortable creating and reviewing knowledge base content, offering constructive feedback Calm under pressure, empathetic to customer needs SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What's on Offer: Starting salary of £28k to £32k, based on ability, skills, and experience Monday to Friday Hybrid working an option 23 days holiday (option to buy 4 additional) + bank holidays Life cover x4 of salary Enhanced employer pension contributions 24/7 GP access and employee wellbeing services Subsidised gym membership Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
