578 jobs found

HR Data, Systems & Insights Lead Hybrid Working - to be based in the Northwest of England 12-month interim role - negotiable day rate Are you an experienced HR data professional who goes beyond reporting-someone who can own HR systems, transform processes, and turn data into strategic insight? If so, I'd like to speak to you! I'm looking for a HR Data, Systems & Insights Lead to play a pivotal role in shaping how people data is managed, analysed, and leveraged across the organisation. This is a high-impact, broad role sitting at the intersection of HR systems, data analytics, and process improvement. You'll take ownership of HR data and systems, ensuring data integrity and reporting excellence, while also driving automation, system optimisation, and data-led decision making across the HR function. You'll be comfortable operating at a senior level, using data to engage, influence, and challenge stakeholders across the business, including leadership teams and SLT. Key Responsibilities for the HR Data, Systems and Insights Lead: HR Systems Ownership & Optimisation Own and lead HR systems and reporting infrastructure, ensuring data integrity, governance, and performance Act as the functional lead for HRIS platforms, managing configuration, upgrades, and enhancements Oversee system integrations and data flows across platforms (e.g. LMS, ATS, Data Warehouse) Data, Reporting & Strategic Insight Lead all HR reporting (routine, cyclical, and ad hoc) across the organisation Analyse workforce data to identify trends, risks, and opportunities, enabling proactive decision-making Deliver high-quality dashboards and insights using tools such as Power BI Translate complex data into clear, actionable insights and present findings to senior leadership and SLT, influencing business decisions Enable and expand self-service reporting capability across HR and the wider business Process Transformation & Automation Identify and deliver opportunities to digitise and streamline HR processes Drive the automation of reporting and data workflows, reducing manual intervention Lead or support HR system implementations, upgrades, and data migration projects Establish best practice in data governance, reporting standards, and process design Stakeholder Engagement & Business Partnering Act as the go-to expert for HR data, systems, and insights Partner with HR Business Partners and leadership teams to support strategic initiatives (e.g. organisational design, workforce planning) Collaborate across functions to improve data capability and reporting maturity Use data and insight to influence, challenge, and guide senior stakeholders toward better business outcomes Key requirements for the HR Data, Systems and Insights Lead: Proven experience in a broad HR data / HR systems / people analytics role with exposure to HR and payroll data Strong expertise in HRIS platforms and system ownership (e.g. iTrent, ResourceLink, Sage People, or similar) Advanced analytical capability with experience using Power BI or similar tools Strong Excel skills and ability to work with large, complex datasets Deep understanding of the employee lifecycle and HR processes Experience presenting data and insights to senior stakeholders and leadership teams (e.g. SLT), with the ability to influence and challenge thinking Proven ability to deliver across multiple stakeholders in a fast-paced environment If you are interested in this HR Data, Systems and Insights Lead position and you feel your experience matches the criteria, please apply now for immediate consideration or for more information please contact Kerry Norman. Medlock Partners are a professional services recruitment specialist. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion.

Applications Operations Analyst - LondonPermanent Hybrid Working Competitive Salary An international law firm is seeking an experienced Applications Operations Analyst to join its London office. This is a fantastic opportunity to play a key role in maintaining and improving the performance, security, and reliability of enterprise applications across a dynamic and fast-paced professional services environment. Reporting to the Manager of Applications Operations, the successful candidate will be responsible for day-to-day system support, patching, monitoring, and troubleshooting, while also contributing to process improvement, documentation, and integration stability. The role involves close collaboration with infrastructure, security, and business teams to ensure seamless application performance and user experience. Key Responsibilities: Perform system maintenance, patching, and upgrades in line with change management procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track and report on KPIs, system uptime, and user engagement metrics Collaborate with cross-functional teams to support scalability and performance tuning Ideal Candidate Profile: 3+ years of experience in enterprise application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell, Python) Relevant certifications (e.g., ITIL Foundation) preferred It offers the chance to work within a collaborative team and contribute to the ongoing improvement of critical business systems. To express interest or learn more, please get in touch directly. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

Penetration Tester Position Description CGI Cyber Security Team in the UK is one of the largest Cyber consultancies in the UK with around 300 members. The UK Cyber team works across a variety of domains including: Government, Defence, Critical Infrastructure, Healthcare, Utilities, Banking and Financial Services and Many more. At CGI you will get the opportunity to work across a number of domains and work in all areas of Cyber Security allowing you to grow and develop your career. We offer full 360-degree services to our clients from initial consulting on a range of areas including Risk Assessments, Vulnerability Management, Accreditations (ISO27001, GDPR), GRC (Governance, Risk, Compliance), Security Architecture Design and Build (technical and Non-technical), Incident Response, Protective Monitoring Services, Penetration Testing and much more. We take clients through a journey to improve their overall security posture and maturity to ensure they feel reassured in the Security control, measures and systems we have put in place in line with their requirements. At CGI training and development is very important not only do we give you training to keep you up to date with the latest trends within an ever-changing landscape, but we also combine that training with your career ambitions, so we support you in taking your career anywhere you want it to go. Our roles are only available if you hold or fulfil the criteria to obtain a UK Security Clearance. Your future duties and responsibilities An opportunity for an experienced penetration testers has become available due to growth, joining the CGI Cyber Security business unit, one of the largest groups of cyber security specialists in the UK. CGI has a long established reputation in this area, undertaking rigorous testing for a variety of commercial and public sector clients for over 30 years. Experience of the assessment of bespoke applications, cloud technologies and mobile applications (on diverse mobile platforms) would be of an advantage. You would join our established team of penetration testers with the possibility of progressing to team leader or principal tester positions. You would be able to work flexibly, undertaking work at home and at client sites across the UK. Required qualifications to be successful in this role - CHECK Team Leader (CTL) - CHECK Team Member (CTM) - CREST Certified Simulated Attack Specialist (CCSAS) - CREST Certified Tester (CCT). Sometimes known as CREST Certified Infrastructure Tester (CCT Inf) or CREST Certified Web Application Tester (CCT App) - Cyber Scheme Team Leader (CSTL) - TigerScheme Qualified Security Team Leader (QSTL) - Crest Registered Tester (CRT) - Cyber Scheme Team Member (CSTM) - TigerScheme Qualified Security Team Member (QSTM) - CREST Practitioner Security Analyst (CPSA) - Offensive Security Certified Professional (OSCP) Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Junior Penetration Tester Position Description CGI Cyber Security Team in the UK is one of the largest Cyber consultancies in the UK with around 1700 members. The UK Cyber team works across a variety of domains including: Government, Defence, Critical Infrastructure, Healthcare, Utilities, Banking and Financial Services and many more. At CGI you will get the opportunity to work across a number of domains and work in all areas of Cyber Security allowing you to grow and develop your career. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. An opportunity for a CHECK Team Member or Infrastructure CHECK Team Leader is available at CGI, joining the Cyber Security business unit, one of the largest groups of cyber security specialists in the UK. CGI has a long established reputation in this area, undertaking rigorous testing for a variety of commercial and public sector clients for over 30 years. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. Your future duties and responsibilities • Deliver end to end penetration testing engagements across web applications and infrastructure domains, from initial client engagement and scoping through to reporting and client aftercare. • Participate in client interactions including scoping discussions, requirements gathering, and contribution to proposals and statements of work. • Conduct penetration tests using structured methodologies and industry recognised approaches. • Deliver engagements as part of a collaborative team rather than individually, leveraging shared expertise to enhance assessment quality and support continuous learning. • Produce high quality technical documents (including reports and technical proposals), covering detailed technical content and executive level summaries, in line with internal standards. • Engage with the internal QA process to support report quality and ongoing development. • Maintain strong communication throughout engagements, including client calls, progress updates, and formal debrief sessions. Required qualifications to be successful in this role Essential: • Hack the Box Certified Penetration Testing Specialist (CPTS) or OffSec Certified Professional (OSCP) • Commitment to working towards NCSC CHECK Team Member (CTM) status Desirable: • CREST Practitioner Security Analyst (CPSA) • CREST Registered Penetration Tester (CRT) • Cyber Scheme Team Member (CSTM) • Certified Red Team Operator (CRTO) • Practitioner Cyber Security Professional (PraCSP) • Previous penetration testing experience is advantageous but not mandatory. Structured training and mentoring will be provided. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Senior Cyber Security Engineer Reading/Hybrid (one day per week in the office) Salary: £65,000-£75,000 We are working with a leading UK pensions and insurance consulting and administration business. A FTSE 250 company, our client works with over 1,400 pension schemes, administers over one million member accounts, and supports insurance companies in the life and bulk annuities sector. ABOUT THE ROLE You will join an expanding cyber security team working alongside internal engineers, security operations analysts, and an external 24/7 SOC. Reporting to the Cyber Security Engineering Manager, you will carry out daily security engineering tasks and lead security hardening projects to protect our client's IT infrastructure, networks, and data. RESPONSIBILITIES Provide expert technical security guidance covering IT assets, change control, security testing, secure systems design, and security controls Own and develop the vulnerability management programme, with a focus on application security testing, web application Firewalls, and securing development pipelines Mentor and provide security direction to other team members Carry out security engineering tasks to agreed SLAs/KPIs using ITIL best practice Develop understanding of threats, risks, and evolving attack vectors facing the business Represent the security team as subject matter expert in meetings and projects Support the operations team with security incident investigation in complex cross-technology environments Assist with security training and awareness campaigns, market reviews, supplier assessments, and client security questionnaires ESSENTIAL REQUIREMENTS Right to work in the UK Strong experience in web application security, vulnerability management, penetration testing, and hardening IT systems Experience with cloud hosting, cloud migration, application testing, and working with developers to improve security Solid knowledge of security products including WAFs, SIEM, AV, email/web gateways, Firewalls, load balancers, ACLs, TCP/IP, routing, and switching Familiarity with OWASP, SASE, zero-trust, and risk-based vulnerability management Background in infrastructure and networks Working towards or holding CISSP, SANS GCIA, CompTIA Security+, CCNA/CCNP or equivalent Excellent written and verbal communication skills, including network diagramming Willingness to travel to other sites as required DESIRABLE Computer Science degree or equivalent experience Knowledge of ISO27001, Cyber Essentials, and AAF control frameworks BENEFITS Competitive salary, discretionary annual bonus, 25 days holiday (with buy/sell option), flexible bank holidays, matched pension contributions, healthcare cash plan, flexible benefits scheme, life assurance (4x salary), retail discounts, Employee Assistance Programme, digital GP service, paid volunteering day, and staff referral scheme. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Asset Management Analyst - Alternatives Execution & Closing - Investment Banking Marshall Wolfe are hiring on behalf of our client within investment banking, for an Analyst to join a high-performing Alternatives Execution & Closing team within Asset Management. This is a varied and fast-paced role supporting complex, multi-asset transactions across global markets. Key Responsibilities: Support the booking, closing and settlement of time-sensitive and bespoke transactions across asset classes including loans, public & private securities and structured deals Partner with global Deal Teams, Legal, Risk, Controllers, Compliance and Technology to facilitate seamless transaction execution Monitor and manage operational risk across supported business functions Contribute to new business initiatives, including fund launches and infrastructure enhancement projects Build strong relationships with senior stakeholders and help drive team priorities Skills & Experience: 1-3 years experience with Loans/Loan Closing - primary and secondary Investment banking experience Knowledge of Equities, Bonds or Derivatives is advantageous Strong organisational skills with the ability to manage multiple priorities in a high-pressure environment Confident communicator with experience engaging senior stakeholders Excellent attention to detail, problem-solving ability and commercial mindset London (onsite) - Contract Inside IR35

Location Bristol, London, Warrington For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy. About the job Job summary Join the expanding National Data Exploitation Capability (NDEC), part of the National Crime Agency's Data and Analysis Hub,and help place data at the centre of the fight against serious and organised crime (SOC). NDEC delivers advanced analytical and exploitation capabilities that generate operational insight, inform strategic decision making, and provide a critical edge against increasingly technology driven threats. As a Lead Software Developer, you will play a key role in shaping and delivering high quality software solutions that unlock the value of complex and rapidly growing datasets. We are looking for proactive, inquisitive problem solvers who thrive in a dynamic environment, enjoy variety, and work effectively as part of a collaborative, multi disciplinary team. Job description As the Lead Software Developer, you will provide technical leadership across NDEC and the wider NCA, driving the design, development and delivery of high quality software solutions that directly support mission critical operational and analytical needs. Working within a multi disciplinary technical team, you will contribute to the creation of next generation tools and platforms that enhance the Agency's ability to detect, disrupt and prevent SOC. This role places you at the cutting edge of law enforcement technology, helping to shape capabilities that address some of the most complex and high impact threats facing the UK. You will set engineering standards, define best practice and ensure the team consistently delivers secure, scalable and maintainable software. A key part of your role will be leading, coaching and mentoring a team of developers, supporting their technical growth, fostering a positive and collaborative culture, and ensuring their work aligns with NCA priorities. You will champion modern development approaches and agile delivery methods, promoting DevOps practices, automation and continuous integration/continuous deployment to ensure rapid and reliable delivery. Your responsibilities will include guiding technical decision making, selecting appropriate technologies and architectural approaches, and making informed judgments about when to build bespoke solutions or adopt existing tools. You will work closely with data scientists, analysts, product managers and operational teams to ensure that complex mission requirements are translated into robust, user centred technical solutions. In doing so, you will ensure that software developed within NDEC integrates effectively with operational workflows and delivers real world impact. You will also play a key role in strengthening the developer community across NDEC and the wider Agency, promoting knowledge sharing, encouraging experimentation and driving the adoption of good practice in security, testing, automation and documentation. Through strong technical leadership and a commitment to continuous improvement, you will help build a high performing software engineering capability that delivers meaningful outcomes in a fast moving and demanding environment. Duties and Responsibilities Team Leadership - Lead, manage and inspire a software development team to design, build and deliver high quality data services that address complex operational challenges. Provide clear direction, set standards and foster a culture of technical excellence and continuous improvement. Relationship Building - Develop strong, collaborative relationships across the NCA technical community. Promote shared learning, knowledge exchange and cross functional working to build collective capability and support the effective delivery of Agency priorities. User Engagement - Champion user centred design by defining effective approaches for understanding user needs and guiding others in eliciting and interpreting user stories. Distinguish clearly between genuine user needs and stakeholder wants, ensuring research is applied appropriately and recommending the most suitable tools and methods. Modern Development Standards - Apply and promote modern engineering standards and practices across complex projects and programmes, ensuring solutions are robust, secure, maintainable and aligned with organisational best practice. Programme and Build (Software Engineering) - Maintain technical oversight across all stages and iterations of the software development lifecycle. Provide expert advice to stakeholders, set team wide standards for programming tools and techniques, and ensure appropriate application of methods, frameworks and compliance requirements. Information Security - Design solutions with embedded security controls, ensuring they are purposefully engineered to mitigate relevant security threats and meet NCA and national security requirements. Systems Design - Develop systems that balance risk, impact and technical complexity, selecting suitable design patterns and standards. Review and assure the designs of others, ensuring appropriate technology choices, efficient resource use and effective integration across multiple systems. Systems Integration - Coordinate integration activities across systems, defining integration approaches and supporting teams in undertaking integration testing. Ensure components interact reliably and support the delivery of end to end operational capability. Person specification Software Engineering - Demonstrable industrial experience designing, developing and testing complex object oriented software applications. Strong proficiency in object oriented programming languages, with experience applying robust engineering principles in production environments. Deep understanding of the full software development lifecycle, including discovery, design, build, testing, deployment and maintenance. Development Practices & Delivery - Hands on experience working within agile delivery environments, applying iterative development, continuous feedback and prioritisation techniques. Practical experience with modern DevOps practices, automation and CI/CD pipelines to ensure consistent, reliable and secure deployment. Ability to translate user and business requirements into technical solutions, managing expectations and making informed, collaborative trade offs. Cloud, Infrastructure & Environments - Knowledge of designing, deploying and maintaining software across cloud and on premise environments. Understanding of how to build scalable, secure and resilient systems that integrate effectively within complex technical landscapes. Technical Design & Architecture - Experience contributing to technical design decisions, architectural patterns and standards. Ability to assess technology options, ensure alignment with best practice, and contribute to long term technical strategy. Technical Leadership - Experience operating in a technical leadership role, providing direction, coaching and assurance to software developers. Ability to build a positive engineering culture, promote knowledge sharing, and drive continuous improvement across a multi disciplinary team.

Service Desk Analyst (Hybrid Edinburgh) Head Resourcing is pleased to bring you an exciting Service Desk Analyst position based in Edinburgh. This role will provide IT support to the end-user community, ensuring incidents and service requests are resolved within agreed service levels. It involves working closely with internal infrastructure teams and third-party suppliers to deliver effective support across desktop, hardware, software, and mobile technologies. The position is hands-on and suited to someone with strong technical ability and a customer-focused approach. Key Responsibilities Act as a single point of contact for end users for IT incidents and service requests Record and manage all requests accurately through the IT service management system Gather clear and detailed information to diagnose and resolve issues effectively Escalate and liaise with team members, service owners, internal teams, and third-party suppliers where needed Support laptops, desktops, mobile phones, and other business devices Provide technical support for projects, office moves, and other business needs Contribute to team meetings by sharing feedback, common issues, and solutions Travel to other sites when required Provide flexibility for occasional overtime and participation in the on-call rota Experience Knowledge and Skills Windows 10 and 11 support and configuration At least 2 years' experience in a Service Desk Analyst or 2nd line support role Microsoft Office support, including Word and Excel Basic laptop and desktop hardware setup and troubleshooting Windows Server file share support Basic on-premises Active Directory knowledge Experience using ServiceNow or a similar ITSM/ticketing system Personal Qualities Strong team player Customer-focused and professional Self-motivated with a positive attitude Able to prioritise workload effectively Strong collaboration and customer-facing skills Committed to delivering work to a high standard Salary Up to £32k depending on experience Ways of working 2 days per week onsite in Edinburgh On call rota (Paid in addition) If this sounds like you, we would like to hear from you!

Configuration Analyst (CMDB) ITIL A key role within service operations, responsible for the build, accuracy, integrity, and ongoing maintenance of the Configuration Management Database (CMDB). Looking for an experienced candidate with experience of - • ITIL v4 Configuration Management and CMDB best practices. • Hands-on experience with at least one major CMDB platform such as: • ServiceNow CMDB • Jira / Insight CMDB • Experience working with discovery tools, asset systems, and configuration data sources. • Ability to interpret technical infrastructure (servers, networks, cloud, applications) and map them logically. • Strong analytical, troubleshooting, and data quality assurance skills. • Excellent communication skills and ability to work with both technical and nontechnical stakeholders. This would suit someone who has high attention to detail and commitment to data accuracy, ownership mindset with a strong sense of responsibility who can work cross-functionally and influence without authority. Ensuring all Configuration Items (CIs) and their relationships are properly identified, recorded, controlled, and kept up to date to support effective IT service delivery, impact assessment, change management, compliance, and operational stability. Working closely with engineering, cloud, and service management teams to ensure the CMDB becomes a single, trusted source of truth for the technology estate. CMDB Ownership and Governance CI Discovery, Integration & Data Quality Service Mapping & Dependency Modelling Support for ITSM Processes Reporting & Data Insights Stakeholder Collaboration Preferred Certifications: ITIL Foundation v3/v4 (minimum), ITIL Specialist or higher certifications (advantageous), Platform-specific CMDB certifications (e.g., ServiceNow CISCMDB) are highly desirable. • Security clearance will be mandatory and ability to attain higher clearance levels is essential.

A fast-growth Renewable Energy business in London is looking to hire a Business Analyst Your new company A PE-backed renewable energy business with a focus on developing battery storage infrastructure. The company is well backed and has an agile approach to management and growth. The business is in a scale-up phase and are looking for experienced professionals. Your new role Working with both the Head of Strategy, FD and CEO as well as other senior stakeholders, this role is all about strategic planning, influencing and market analysis, as well as on-going financial analysis. A large part of the role will be around financial modelling, with a mix of building from scratch and running pre-exisiting operational models. Duties Market analysis Project planning and strategic analysis and financial modelling Financial planning and analysis Involved in pitch and deal process Scenario modelling Presenting to the board Contributing to the strategic direction of the business What you'll need to succeed You will need to come from a corporate finance or analyst or modelling background, ideally with exposure to analysis within an Energy, infra or utility sector. The role is a broad in house function so should be a brilliant opportunity to be involved in the whole deal flow mix within a massively high growth business. What you'll get in return You will get to be part of something that is growing, and really contribute. Working in a company growing on a national and then international scale, means you will see and get rewarded for the work you are doing. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #

Business Systems Analyst (Application Support) Leeds - hybrid -2-3days in office Permanent Summary We're seeking a Systems Analyst to join our team, who are based in our Leeds office. In this role, you'll support critical business systems used across the group, working closely with colleagues to plan, estimate and oversee smooth, successful implementations. You'll be at the heart of innovation, ensuring every new solution transitions seamlessly into business-as-usual operations and delivers a real impact from day one. Some of the key deliverables will include: Monitor and manage a queue of tickets to ensure all tickets are within SLA targets Provide excellent customer service for all tickets ensuring customer expectations are set and regular communication is sent to customers Provide technical support to business users/ICT BAU support staff Working alone, or as part of a team, analyse the underlying issues arising from investigations into requirements and problems, and identify available options for consideration Manage small change requests through the full systems life cycle to completion. Including Requirement Gathering, Feasibility Analysis, Specification, Build and Configuration, Testing and UAT, Training, Implementation, Operational Handover and Post Implementation Support Ensure system configuration and operational support documentation is complete and accurate Support continuous improvement programs in response to support service metrics, customer feedback and process efficiencies Carry out root cause analysis in support of Problem Management. Reconcile issues across support teams to improve Incident Management Process Provide support to ICT Projects Work with a project team to assist with the timely delivery of tasks within a project. Tasks could include Testing and UAT, Training, Operational Handover. Ensure progress/issues/delays are communicated effectively with the Project Manager Delivery of BAU handover tasks into the Systems team and other ICT teams where necessary Create new and update existing Standard Process documentation to aid with knowledge sharing within the systems team. Arrange, prepare and conduct meetings, workshops, training and presentations for a wide variety of audiences. Security Patches/Service Packs are installed in a timely manner, in-line with Cyber Essentials Ensure Information Security risks are identified, reported and actions taken to reduce the occurrence and impact of security incidents. What we're looking for: Previous experience of working within a Systems Analyst/Application Support role Ideally have supported COINS, FocalPoint, IFS or other ERP systems Excellent analytical skills Strong communication, presentational and written skills, with the ability to explain complex issues in a simple way Ability to work under pressure and meet tight deadlines whist still producing good quality work Proven experience at gathering requirements and in negotiations Experience in prioritisation of calls Excels at transferring knowledge through user guides or training Basic knowledge of programming code, relational databases, T-SQL and report writing Able to keep abreast of new technology and can learn new systems quickly with little guidance Exposure to 2nd line support for one or more ERP systems. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.

Service Assurance Analyst Service Assurance Lead, Service Design, Service Transition, Service Operations, SLA, Service Level Agreements, Digital Services, Service Acceptance Criteria, PRISM Governance, Continuous Service Improvement Plans (CSIP), ITIL Framework, Third-party Management Daily Rate: £400-£475 (via Umbrella) Contract Duration: 6 months initial 3 days per week on-site in Warrington, 2 WFH We are seeking a Service Assurance Analyst to join our team on a contract basis. The role involves contributing to various stages of service design, transition, and operations, ensuring that service level agreements (SLAs) are realistic and met. This position requires a blend of technical understanding and excellent stakeholder management skills. Day-to-day of the role: Contribute to the design and production of Digital Services related processes and documentation. Provide service governance for projects through Service Acceptance Criteria and PRISM Governance. Communicate effectively with all stakeholders before, during, and after changes delivered by Digital Operations & Project Delivery. Document and disseminate knowledge gained during the test, change, release, and deployment phases to all relevant parties. Ensure new or changed services are accepted by the business and stakeholders before implementation. Assist with the implementation of Continuous Service Improvement Plans (CSIPs) within the Digital Operations function. Monitor and respond appropriately to day-to-day customer/client issues to ensure resolution. Promote a positive image for Digital Operations, building and sustaining strong working relationships. Work with third parties to ensure they deliver maximum value to the business. Make decisions based on process and experience, and identify ways to improve existing services. Required Skills & Qualifications: Excellent verbal and written communication skills; ability to present information effectively to a broad audience. Analytical and methodical, able to work through ambiguity. Experience working with multiple third parties at all levels and managing multiple priorities. Good awareness of financial and commercial commitments and liabilities, and the impact of unsuccessful change implementation. Strong experience in project management methodology, including delivery methods and testing lifecycle. Understanding of technology, infrastructure, telecommunications, and networks, with the ability to translate technical information for business users. Excellent customer service attitude, communication, and interpersonal skills including strong influencing and stakeholder management. Broad business knowledge, including understanding of 'end-to-end' process operation. ITIL Foundation qualified (v3 or 4), or experience working within an ITIL framework, and willingness to work towards qualification. In the first instance please submit your CV.

The Graduate IT Support Analyst will play a pivotal role in maintaining and enhancing the IT infrastructure of our partner's organization. This presents an exciting opportunity for a passionate and enthusiastic individual with a strong IT background and a customer-focused approach to contribute to the success of a prominent player in the logistics industry. Key Responsibilities: Collaborate with the Group IT Team to continuously develop and manage IT infrastructure. Ensure alignment of IT security policies and procedures with all IT hardware and software components. Take the lead on new infrastructure projects aimed at improving efficiency and functionality. Offer expert advice on system enhancements and optimizations. Efficiently manage the helpdesk ticket system to ensure prompt user support and issue resolution. Keep abreast of current technology trends to identify opportunities for system improvement and competitive advantage. Engage stakeholders within the organization, clients, and retailers to formulate improvement strategies. Coordinate with solution providers and maintain relationships with IT partners. Essential Skills: Proficient understanding of computer hardware, network, and telephony applications. Desirable experience with VMWare and networking technologies such as VLAN segregation. Bachelor's degree in computer science, Information Technology, or related field preferred. Strong A-level qualifications in relevant subjects considered. Proven experience in IT support or a related field. Excellent problem-solving abilities and attention to detail. Strong communication and interpersonal skills. Capability to work independently and collaboratively within a team. Familiarity with Windows and/or Mac operating systems. Knowledge of networking concepts and protocols. Preferred certifications (e.g., CompTIA A+, Microsoft Certified IT Professional). UK driving license Location: Redditch (onsite full-time) Salary: £27,000 - £30,000 + Benefits Applicants must possess full UK right to work, as visa sponsorship is not offered for this position.

Detection & Response Analyst (SOC / Security Engineering Pathway) Portsmouth (Hybrid) Why this role is different Most SOC roles are alert-heavy and repetitive. This isn't one of them. You'll be joining a team that's actively moving beyond traditional SOC work-focusing on threat detection, automation, and security engineering , not just ticket handling. If you're looking to step up from SOC OR move closer to engineering / threat hunting , this is a genuine pathway role. What you'll be doing Investigating and responding to security incidents across enterprise environments Building and improving SIEM detection rules / use cases Working with security tooling (EDR, SIEM, cloud security platforms) Supporting threat hunting and proactive detection activities Collaborating with engineering teams to improve automation and response Contributing to continuous improvement of security operations What we're looking for We're open to people from a range of backgrounds, including SOC, SecOps, or infrastructure with security exposure. You might have: Experience in a SOC, SecOps, or similar security-focused role Exposure to tools like SIEM (Splunk, Sentinel, QRadar, etc.) or EDR Understanding of common attack techniques (MITRE ATT&CK, incident response basics) An interest in detection engineering, automation, or threat hunting Not ticking every box? That's fine-we're hiring for potential as well as experience . Progression & development This role is designed as a stepping stone into more advanced security work , including: Threat Hunting Detection Engineering Security Engineering / Automation Incident Response You'll be supported with training, certifications, and hands-on exposure to modern tooling. Working setup Hybrid Flexible working environment Portsmouth office for collaboration when needed Why join? Clear progression beyond traditional SOC work Opportunity to work on modern security tooling and detection engineering Supportive team environment with real development focus Chance to build skills that are highly in demand across cyber security

Business Analyst Liverpool (Hybrid - minimum 2 days per week in the office) £48K An experienced Technical Business Analyst is required for our legal client to join their Project Management Team. You'll act as the link between legal practice and operational teams, ensuring requirements are captured clearly, processes are improved, and technology solutions are well-designed and effectively delivered. You will work closely with stakeholders across the organisation, supporting both internal operations and client-facing transformation projects. Strong communication, analytical capability, and the ability to work across complex environments are essential. Key Responsibilities: Lead workshops to capture requirements and map user journeys Build strong relationships with stakeholders at all levels Produce clear, concise requirements documentation Prioritise requirements using structured methods Support data migration, testing preparation, and execution Define and manage project scope and change control Assist with training and provide post-go-live support Contribute to client-facing process mapping and solution design Work with IT Infrastructure and Legal Tech teams to ensure technical feasibility and solution quality Skills: Essential Minimum 3 years' experience as a Technical Business Analyst Advanced Excel and Visio skills Strong stakeholder management and workshop facilitation skills Excellent analytical and communication skills Experience translating requirements into user stories Gap analysis and requirements tracking capability Process mapping / wireframing experience Experience with complex integrated systems and data flows Ability to manage multiple projects independently Basic SQL and data mapping experience Desirable Knowledge of legal systems (e.g., Aderant, Intapp, iManage) Experience with APIs or data-focused projects Power BI capability QA testing experience Exposure to Lean Six Sigma

IT Support Analyst - Financial Services. Our client, a well-established financial company, is seeking an experienced IT Support Analyst to join their internal IT team. This is a client-side role, providing critical technical support and contributing to the smooth operation of the company's IT infrastructure. Key Responsibilities Provide 2nd line remote and on-site support to employees across the organisation. Act as an escalation point for the IT Service Desk, resolving complex technical issues efficiently. Support IT infrastructure projects, system upgrades, and technology deployments. Troubleshoot issues across Microsoft 365, Azure AD, Windows Server, networking, and endpoint environments. Collaborate with senior engineers and external vendors where required. Maintain accurate documentation and communicate clearly with internal stakeholders. Identify opportunities to improve IT processes and service delivery. Essential Skills & Experience 1-2+ years' experience in IT support, ideally within a corporate or financial environment. Strong experience with Microsoft 365, Intune, and Azure AD. Solid understanding of Windows Server, Active Directory, and Group Policy. Good grasp of networking fundamentals - VLANs, VPNs, DNS, DHCP, firewalls. Excellent communication and customer service skills. Full UK driving licence and willingness to travel to company sites if required. Desirable Experience with ITSM, RMM, or PSA tools. Understanding of Cyber Essentials, ISO 27001, and IT security best practices. Relevant certifications such as CompTIA Network+, Microsoft 365 Fundamentals, or equivalent. The Ideal Candidate Technically strong and pragmatic, with a problem-solving mindset. Calm, methodical, and dependable under pressure. Confident communicating directly with employees at all levels. Proactive, organised, and able to manage workload independently. A team player with a positive attitude and genuine interest in technology. The Package Competitive salary and benefits package. Opportunities for ongoing training and professional development. Clear career progression within a supportive IT team. Apply Now If you are an experienced IT Support Analyst looking to work directly for a respected financial company and make a tangible impact, we would love to hear from you. IT Support Analyst - Financial Services.

Structural Investigation Data Analyst We are looking for a Structural Investigation Data Analyst to join our team at TRACE who has excellent technical report writing skills to deliver engineering-led insights for structural investigations and infrastructure projects. The role will involve interpreting GPR and NDT datasets. Ideally you will have GPR and NDT experience, if not we will provide training to get you up to speed. This is a fully remote position with no site-based work. You can be based anywhere in the UK or Europe. But must have the right to work in the UK. If you've also worked in the following roles, we'd also like to hear from you: Reporting Analyst, Engineering Data Analyst, Technical Analyst, NDT Data Analyst, Geophysicists, Civil Engineer, Geophysical Surveyor, Utility Surveyor, NDT (Non-Destructive Testing) Engineer / Technician, GPR (Ground Penetration Radar) Engineer, Geoscientist SALARY: £30,000 to £40,000 per annum + Benefits LOCATION: Fully remote position with no site-based work. You can be based anywhere in the UK or Europe. But must have the right to work in the UK. JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Structural Investigation Data Analyst to join a specialist consultancy delivering advanced structural analysis and non-intrusive testing insights. As a Structural Investigation Data Analyst you will transform complex datasets from GPR and ultrasonic testing into clear, structured engineering outputs, supporting infrastructure and civil engineering projects. Working remotely, the Structural Investigation Data Analyst will collaborate with consultants and site teams to integrate multi-method data, ensuring accurate interpretation and high-quality reporting. This is a technically focused role offering the opportunity to work on complex investigations and contribute directly to engineering decision-making. ABOUT US TRACE is a specialist consultancy focused on advanced structural investigation and Non-Intrusive Analysis (NIA). We do not operate as a traditional survey company. Our focus is on delivering engineering insight, not just data. Our approach integrates: Ground Penetrating Radar (GPR) Ultrasonic testing and tomography Magnetic corrosion mapping (iCAMM) Targeted intrusive verification where required We work across a wide range of structures, including: Bridges and highways infrastructure Warehouses and industrial assets Tunnels and complex civil structures Reinforced concrete and masonry buildings Our deliverables are digital-first and interpretation-led, including: High-quality CAD outputs Mapped defects and structural features Reports designed to support engineering decisions, not just record data We are a growing, technically driven company, building a reputation for delivering work that goes beyond standard industry outputs. DUTIES Your duties as the Structural Investigation Data Analyst include: GPR Data Processing: Interpret and analyse Ground Penetrating Radar data for concrete structures NDT Analysis: Evaluate datasets from ultrasonic testing methods including pulse echo and tomography Technical Reporting: Produce structured reports, data summaries, and interpretation notes Data Integration: Combine multiple datasets into coherent engineering-led outputs Visual Outputs: Generate annotated scan outputs such as B-scans, amplitude maps, and depth slices CAD Support: Assist in producing CAD-based deliverables where required Collaboration: Work closely with consultants to align outputs with site conditions and objectives Data Interpretation: Translate complex or imperfect datasets into defensible conclusions Quality Assurance: Maintain high levels of accuracy, consistency, and attention to detail CANDIDATE REQUIREMENTS ESSENTIAL Proven experience of technical report writing and structured documentation Strong ability to interpret complex datasets and produce clear outputs Excellent attention to detail and data handling accuracy Comfortable working remotely within a collaborative, digital team environment DESIRABLE Previous experience in GPR data processing and interpretation within structural or concrete environments Experience with ultrasonic testing methods such as UPV, pulse echo, or tomography Experience supporting or producing CAD outputs Exposure to multi-method non-destructive testing (NDT) investigations Understanding of structural behaviour and common concrete defects BENEFITS £30,000 - £40,000 per annum depending on experience 25 days annual leave, plus bank holidays. Fully remote working model Opportunity to work on complex structural investigations A technically focused role with clear impact on final deliverables Opportunity to grow within a specialist, expanding consultancy NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-P14541 This job is being advertised by AWD online on behalf of TRACE Structural Investigations

2nd Line IT Support Engineer Liverpool On-site Permanent Up to £45,000 per annum Proactive IT Appointments are currently recruiting on behalf of a leading employer for an experienced 2nd Line IT Support Engineer to join their team based in Liverpool city centre. This is an excellent opportunity for an experienced support professional who enjoys working in a hands-on, fully on-site environment and is looking to further develop their technical skills across modern Microsoft technologies. The Role: Provide 2nd line support, handling escalations from 1st line teams Diagnose and resolve a wide range of technical issues across user devices and systems Support and administer Microsoft 365 services Manage and maintain Windows 11 environments Utilise Intune for device management and configuration Administer Active Directory (user accounts, permissions, group policies) Support Azure-based infrastructure (essential) Work closely with wider IT teams to ensure efficient service delivery Maintain accurate documentation and contribute to process improvements Key Requirements: Proven experience in a 2nd line support role Strong technical knowledge of Microsoft 365 and Windows 11 Experience with Intune and device management Solid Active Directory administration skills Essential: Hands-on experience with Microsoft Azure Strong troubleshooting and analytical skills Excellent communication and customer-facing abilities Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Your new role Responsible for the adoption and use of information and digital technology, you will be part of a team that is responsible for the effective operation, support, and maintenance of existing operational technology systems, including technology infrastructure (e.g. servers, databases, networks) and end-user devices (e.g. desktop PC's, smartphones, tablets). You will also be responsible for the network infrastructure, including the provision of telephony, local and national network access: all of which are required to deliver and support properly engineered IT services and products essential to meeting the needs of the company. What you'll need to succeed Essential Skills and knowledge:Cloud Networking Skills (AWS or Azure)HP / Aruba switches knowledge essentialFortinet / Firewalls / migration experience essentialRouting/Switching and Firewall ExpertiseITIL understandingNetwork technology and telephony expertise Must have proven experience and ability to: Manage and support a variety of network services technology Maintain standards for security of information Dealing and responding to complaints Must be able to be SC cleared What you'll get in return Lucrative Pension Package Generous Holiday Package Extensive Benefits Package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk