2 jobs found

Role Title: ServiceNow HRSD Specialist Duration: contract to run until 31/08/2026 Location: London, hybrid Rate: up to £763 p/d Umbrella inside IR35 Clearance required: You must hold a British Passport Role purpose/summary We are seeking a Senior ServiceNow HR Service Delivery (HRSD) specialist to join an established ServiceNow capability within a large enterprise environment. This role requires a strong blend of hands on technical delivery, HRSD functional expertise, and platform engineering capability. The successful candidate will act as a technical and functional SME, working closely with HR Technology leadership, HR journey owners, governance teams, and delivery squads to stabilise BAU, reduce backlog, and deliver scalable, outcome based HR solutions on the ServiceNow platform. This is a hands on role requiring deep ServiceNow configuration, Scripting, workflow automation, integrations, and experience designing enterprise grade HRSD solutions. Key Responsibilities Delivery & Execution Embed immediately into the ServiceNow capability to stabilise BAU and reduce backlog Lead and perform hands on technical delivery, including configuration, workflows, HRSD capabilities, Scripting, and integrations Design and deliver end to end HRSD solutions across key HR journeys (eg joining, progressing, leaving) Digitise HR processes, reducing manual effort and eliminating high volume mailboxes and triage queues Design and implement outcome based workflows, improved routing logic, and automation at scale Drive continuous improvement across performance, user experience, resilience, and operational stability Technical Leadership & Governance Act as SME for ServiceNow HRSD architecture, technical design, and platform governance Shape solution options and delivery approaches in partnership with HR Technology leadership Define and mature design standards, reusable patterns, and best practices Ensure alignment to platform roadmap, architectural principles, and enterprise controls Support upgrades, instance management, and adoption of new ServiceNow capabilities Stakeholder Engagement & Coaching Partner with senior HR stakeholders, journey owners, programme teams, and technical squads Translate business outcomes into scalable ServiceNow designs and implementations Lead and coach junior developers, providing technical guidance and quality oversight Contribute to agile delivery, working closely with product owners and scrum teams Essential Skills & Experience ServiceNow & HRSD Strong experience delivering ServiceNow HR Service Delivery (HRSD) in large or complex organisations Proven ability to translate HR business needs into scalable HRSD solution designs Hands on experience with: HR Service Delivery Enterprise Employee Center/Employee Center Pro HR Agent Workspace (UI Builder) Employee Document Management Case and knowledge management within HRSD Platform Engineering & Technical Capability Strong ServiceNow Scripting skills: JavaScript Business Rules, Script Includes, Client Scripts REST/SOAP integrations Experience with: Flow Designer and workflow automation UI Builder and UI/UX configuration Integrations with platforms such as Workday and Microsoft technologies Web technologies (HTML, CSS, XML, AngularJS) Experience implementing: Platform Analytics and reporting AI/automation capabilities (eg Now Assist, virtual agents, workflow intelligence) Familiarity with enterprise infrastructure and identity platforms (eg Microsoft Entra, Microsoft Graph, M365) Ways of Working Experience working in Agile delivery environments Comfortable acting as both individual contributor and technical lead Strong problem solving skills with the ability to work across ambiguity Excellent communication skills with the ability to engage stakeholders at all levels Certifications (Preferred) ServiceNow Certified System Administrator ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist - HR Additional ServiceNow architecture or platform certifications are desirable Ideal Candidate Profile This role suits a senior ServiceNow HRSD consultant/developer who: Is highly hands on and delivery focused Can operate as a trusted technical partner to HR and platform leadership Has experience stabilising live platforms while delivering new capabilities Brings strong engineering discipline alongside functional HRSD expertise All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

Role Title: Interaction Designer Duration: 6 month contract Location: Telford, Hybrid 2 days per week onsite Rate: up to £460 p/d Umbrella inside IR35 Role purpose/summary This role is to support a new 'digital-design' team being set up to work alongside a larger, established digital forms delivery team. It is to digitise up to eight forms that are currently print & post. Because of the tight timescales this team will need to get up to speed quicky - with lots of support from Embedded people in the area to work on 8 forms (digital journeys) at the same time. The Digital Forms are designed & delivered using GDS design standards & patterns but not with the full digital service GDS livecycle. So the team need to be able to make their own judgements on the right design, collaborate very actively with HMRC stakeholders and know when the journeys are 'good enough'. So this team will require people confident in digital GDS design standards but also able to work (with support) to deliver flexibly. some one will be expected to have experience with the gov.uk Prototype Kit and knowledge of HTML, for example what tags and attributes are and how to copy and paste code. An interaction designer works out the best way to let users interact with services, in terms of both overall flow and at the level of individual design elements. You will be helping users to complete tasks quickly and accurately. Good Interaction Design ensures that users have a positive experience with a product or service. Satisfied users are more likely to continue using a product and recommend it to others. Recent times have taught us that working remotely is a successful way of collaborating, but on occasion you will be asked to attend other locations in the UK for short periods. Work collaboratively with user researchers, content designers, service designers and performance analysts as well as with software developers, policy and legal teams Develop designs based on evidence of user needs and organisational outcomes. Ensuring that the interface is easy to use and navigate. Interpret evidence-based research and incorporate this into your work -Work with the product manager, digital service manager, business analysts and user researchers To refine the services in light of external factors such as changes To policy, legislation, technology or user requirements All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!