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Role: Digital Service Asset and Configuration Management Job Description Type: Contract Location: Chelmsford, UK The Role As a SACM Technician, you will ensure that every piece of IT equipment-from laptops and smartphones to complex audio-visual setups-is accounted for, functional, and secure. You will balance technical "hands-on" troubleshooting with the meticulous management of our Configuration Management Database (CMDB). Key Responsibilities: Lifecycle Management: Oversee IT assets from initial acquisition and deployment through to decommissioning and secure disposal in compliance with WEEE regulations. Technical Support: Provide second-line technical support, including fault diagnosis, maintenance, and root cause analysis for end-user devices and peripherals. Database Integrity: Maintain the accuracy of the CMDB, ensuring all configuration items are recorded and audited regularly. Compliance & Security: Ensure all user devices remain within one version of the current operating system release to maintain high security and compatibility standards. Project & AV Support: Lead the setup and maintenance of audio-visual equipment and assist with the deployment of assets during major IT projects. Collaborative Support: Work closely with the Digital Service Desk to provide operational cover and assist with high-demand periods or complex service requests. What We Are Looking For Technical Expertise: Proven experience in second-line IT support and hardware troubleshooting. Detail Oriented: A strong understanding of ITIL frameworks, specifically Service Asset and Configuration Management (SACM). Communication Skills: Ability to convey technical information in user-friendly terms to clinical and administrative staff. Physical Capability: Comfort with manual handling, working under desks, in confined spaces, or at heights. Flexibility: Willingness to participate in an on-call rota and travel between various sites as required. Requirements Driving Licence: A valid UK driving licence, access to a vehicle, and business insurance are essential for transporting equipment across sites. Apply: If you are interested then please apply or share your updated CV with your availability and I will give you a call back to discuss the role further. Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Site Based engineer Installation Technicians provide desktop hardware installation services where basic technical skills are required for a service delivery solution. Installation Technicians will typically un-box and install kit to desk and connect peripherals, connect cables (eg power and network) and perform any relevant power on self-tests. Basic steps to start automated builds and simple scripted post-login configuration may also be required. Technicians may be asked to work variable shift patterns as business requires. Additionally: Upkeep of system records, principally ServiceNow Strict adherence to procedures, scripts and polices is a must. Flexibility of working days will be required, though minimal, with notice. Current UK driving license mandatory. Candidate to have a Driving license and to live within commutable distance to Dundee LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Break into IT, for free. Netcom Training's government-funded IT Support course is your fast track into a tech career. In just 12 weeks, you'll gain hands-on skills in hardware, networking, cloud computing and troubleshooting, and walk away with a globally recognised CompTIA Tech+ certification that employers actually look for. Course details Duration:12 weeks Format: Online, live practical workshops Schedule: Mon - Thurs, 6-9PM What you'll learn Setting up and maintaining secure networks Configuring desktop and mobile devices Applying cloud security and disaster recovery methods Understanding IT systems, legislation and business operations Additional benefits High-impact employability workshops Six months' access to online employability courses Ongoing career support after you finish Where could this take you? Graduates of this course have gone on to interview with our partner employers - including Innosonic Ltd, a national IT services company working with major clients such as Jaguar Land Rover, the NHS and UK universities. Is this for you? To be eligible, you must: Live in the West Midlands Be aged 19 or over Earn below £34,194 gross per year Not currently be on another government-funded training programme Not be in the UK on a student, graduate, postgraduate, sponsorship or dependent visa Cost: Free This is a fully government-funded course - there's nothing to pay. Complete the programme and you'll be connected with our network of partner employers looking to hire.

We are currently recruiting for two IT Support Technicians to join a growing Service Desk function. We are looking to bring in enthusiastic and capable IT Support professionals who are keen to develop their careers within IT support. These roles will act as the first point of contact for internal users, delivering fast, accurate, and customer-focused technical assistance while ensuring incidents are effectively trailed, resolved, or escalated when required. Full training will be provided, including exposure to bespoke systems and internal platforms. Skills & Experience Providing Level L1/L2 support across hardware, software, and account issues Troubleshooting Windows 10/11 devices, laptops, desktops, mobile devices and printers Handling user account and access administration (AD, M365, Exchange, Intune) Supporting onboarding/offboarding and ensuring users have the tools they need Spotting recurring issues and contributing ideas to improve the service desk Delivering exceptional support to all users, including executive stakeholders Strong aptitude and problem-solving mindset Positive personality with excellent communication skills A genuine willingness to learn, take initiative, and make things happen Ability to work both independently and as part of a small team Comfort working in a fast-paced support environment Experience Experience working on an IT Service Desk or in a technical support role Strong troubleshooting skills across Windows 10/11 environments Good knowledge of O365, Active Directory, Exchange and Intune Solid ticket management experience in an SLA-driven environment Customer-first mindset and excellent communication skills Curious, proactive, and keen to learn someone who takes real ownership ITIL awareness or certification (desirable) Experience supporting hardware, printers, mobile devices and basic networking At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

IT Helpdesk Technician Location: Cambridge Salary : £28,778 - £34,787 depending on qualifications and experience Working hours: 37.5 per week, full year The Perse School Cambridge is one of the country's leading independent co-educational day schools for children aged 3-18. Our aim is to be a leading employer of choice. This means we strive to be a school where staff say they are proud and excited to work, and feel valued, respected and motivated. We are committed to providing a very competitive salary and benefits scheme at the same time as offering a wide range of opportunities for personal and professional development. We want our staff to feel engaged and purposeful so that they, in turn, help pupils to be happy and successful. The Perse School is looking for an IT Support Technician to join a growing department. This is a key role in dealing with daily technical queries alongside supporting senior members of the team with technical projects. The IT Department is led by the IT Director and split into two teams although they overlap regularly. We operate a wide range of enterprise technologies including VMWare, Veeam, Microsoft 365 platforms such as InTune and PowerApps, cyber security monitoring software and other on-prem/cloud technologies. Along with these technologies, the IT department supplies, manages and supports a wide variety of client devices such as one-to-one student computers, staff laptops and fixed desktops. The IT Helpdesk Technician's purpose is to provide an excellent level of support to the school community, to include setting up and maintaining equipment, troubleshooting problems and providing technical advice and best practice. The IT Helpdesk Technician supports all three schools. It is therefore a requirement of the role that the post holder be flexible in their approach and able to work both independently and as part of the broader IT team. Being a relatively small team, there is an opportunity for staff members to be involved with IT projects at all levels getting exposure to enterprise technologies alongside day to day responsibilities. To Apply Further details including how to apply can be obtained from our website when you click apply. Closing date: Monday 6th April at 5pm but applications will be considered as they are received; The Perse School reserves the right to make an appointment before the closing date. The School actively supports equality, diversity and inclusion and encourages applications from all sections of society. Safer Recruitment The Perse School recognises that an important element in safeguarding our pupils is a robust recruitment process that incorporates measures to deter, reject or identify people who might abuse children, or who are otherwise unsuited to work with them. We are committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo child protection screening appropriate to the post including: references from previous employers, a Disclosure and Barring Service check at the enhanced level, as well as eligibility to work in the UK (in compliance with UK immigration regulations). All work carried out at the School on a regular basis amounts to regulated activity. This role is also exempt from the Rehabilitation of Offenders Act 1974. Safeguarding and promoting the welfare of children is everyone's responsibility. The School is committed to acting in the best interests of the child so as to safeguard and promote the welfare of children and young people. The School requires everyone who comes into contact with children and their families to share this commitment. Interviews will be conducted in person, and they will explore candidates' suitability to work with children.

Are you looking for a new exciting opportunity working as an ICT Technician to be based in Slough? You will be responsible for the maintenance of all IT Hardware and Services across School Sites, as well as well as supporting the school in improving the standard of their ICT provisions. This role is offered on a full-time basis and you will be subject to an enhanced DBS and safeguarding checks. Main Duties of the Role Settle and manage any technical issues that impact the operations by providing efficient technical solutions. Installation / repair of computers with standardised applications and networking software, diagnosing, and solving problems that come about in their operations. Complete a wide range of technical duties related to the computer network and desktop services, firstly in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware). Your Skills and Experience 2+ years' similar experience ideally within education Excellent customer service and communication skills Solid experience of Google Workspace & Chromebooks High level knowledge of common user applications and skilled in using Office 365. Skilled in upholding the quality of school computer equipment, installing new and existing software across the network, supplying technical support for users and resolve technical problems. Salary £27,000-£31,000 per annum, depending on experience

Technegydd Cymorth Systemau Gwybodaeth Penrhyndeudraeth, Gwynedd (gyda theithio rhwng safleoedd) Amdanom Ni Mae Awdurdod Parc Cenedlaethol Eryri (PAEC) yn amddiffyn harddwch naturiol, bywyd gwyllt a threftadaeth ddiwylliannol Parc Cenedlaethol Eryri. Gan gwmpasu 823 milltir sgwâr, mae'r parc yn gartref i'r mynydd uchaf yng Nghymru, y llyn naturiol mwyaf yng Nghymru, a dros 26,000 o bobl. Rydym nawr yn chwilio am Dechnegydd Cymorth Systemau Gwybodaeth i ymuno â ni ar sail amser llawn, barhaol, gan weithio 37 awr yr wythnos. Mae sgiliau iaith Gymraeg yn hanfodol ar gyfer y swydd. Darllenwch y disgrifiad swydd am yr union lefel sy'n ofynnol ar gyfer y rôl swydd hon. Y Manteision - Cyflog o £26,403 - £29,064 y flwyddyn - Cynllun pensiwn - Ap Llesiant 360, gan gynnwys mynediad at feddyg teulu, cymorth iechyd meddwl ac adnoddau ffitrwydd - Gostyngiadau a rhaglenni cymorth ariannol - Y cyfle i weithio mewn ardal o harddwch naturiol eithriadol Y Rôl Fel Technegydd Cymorth Systemau Gwybodaeth, byddwch yn darparu cymorth TG hanfodol, gan gynnal systemau a chyfarpar cyfrifiadurol i sicrhau bod ein gweithrediadau'n rhedeg yn esmwyth. Byddwch yn gosod, cynnal a chefnogi caledwedd a meddalwedd bwrdd gwaith, gan ddarparu cymorth technegol rheng flaen i wneud diagnosis o ddiffygion a'u datrys wrth gynorthwyo defnyddwyr gydag ymholiadau system o ddydd i ddydd. Yn ogystal, byddwch yn cefnogi ein defnydd o GIS trwy gynnal a gwella data gofodol, sicrhau cywirdeb ac ansawdd, a chynhyrchu mapiau ac adroddiadau yn ôl yr angen. Bydd eich rôl hefyd yn cynnwys: - Creu mapiau, cynlluniau ac adroddiadau gan ddefnyddio offer GIS - Rheoli nwyddau traul TG a lefelau stoc - Cynnal profion PAT - Darparu hyfforddiant TG sylfaenol i staff ac Aelodau Amdanoch Chi I gael eich ystyried yn Technegydd Cymorth Systemau Gwybodaeth, you will need: - Y gallu i gyfathrebu yn y Gymraeg a'r Saesneg - Profiad gyda MS Office a meddalwedd cyffredinol - Profiad gyda chaledwedd - Profiad gyda systemau GIS a GPS - Cymhwyster neu brofiad perthnasol o systemau gwybodaeth - Trwydded yrru lawn, ddilys Gall y swydd hon olygu gweithio'n achlysurol gyda'r nos ac ar benwythnosau. Y dyddiad cau ar gyfer y rôl hon yw 13 Ebrill 2026. Gall sefydliadau eraill alw'r rôl hon yn Dechnegydd Cymorth TG, Technegydd Cymorth Llinell Gyntaf, Technegydd Cymorth Llinell Gyntaf, Dadansoddwr Cymorth TG, Technegydd TG, Technegydd Cymorth Systemau TG, Dadansoddwr Cymorth Systemau TG, Technegydd Cymorth Penbwrdd, Technegydd Desg Wasanaeth, neu Dechnegydd Desg Gymorth. Felly, os ydych chi'n barod i gymryd eich cam nesaf fel Technegydd Cymorth Systemau Gwybodaeth, gwnewch gais trwy'r botwm a ddangosir. Mae'r swydd wag hon yn cael ei hysbysebu gan Webrecruit. Gwasanaethau Asiantaeth Gyflogaeth yw'r gwasanaethau a hysbysebir gan Webrecruit. Information Systems Support Technician Penrhyndeudraeth, Gwynedd (with travel between sites) About Us Eryri National Park Authority (ENPA) protects the natural beauty, wildlife, and cultural heritage of Eryri National Park. Covering 823 square miles, the park is home to the highest mountain in Wales, the largest natural lake in Wales, and over 26,000 people. We are now looking for an Information Systems Support Technician to join us on a full-time, permanent basis, working 37 hours per week. Welsh language skills are essential for the job. Please read the job description for the exact level required for this job role. The Benefits - Salary of £26,403 - £29,064 per annum - Pension scheme - 360 Wellbeing App, including GP access, mental health support, and fitness resources - Discounts and financial support programs - The chance to work in an area of outstanding natural beauty The Role As an Information Systems Support Technician, you will provide essential IT support, maintaining computer systems and equipment to ensure the smooth running of our operations. You will install, maintain and support desktop hardware and software, providing first-line technical support to diagnose and resolve faults while assisting users with day-to-day system queries. In addition, you will support our use of GIS by maintaining and improving spatial data, ensuring accuracy and quality, and producing maps and reports as required. Your role will also involve: - Creating maps, layouts and reports using GIS tools - Managing IT consumables and stock levels - Carrying out PAT testing - Delivering basic IT training to staff and Members About You To be considered as an Information Systems Support Technician, you will need: - The ability to communicate in Welsh and English - Experience with MS Office and general software - Experience with hardware - Experience with GIS and GPS systems - A relevant qualification or experience of information systems - A full, valid driving licence This post may involve occasional work during evenings and weekends. The closing date for this role is 13th April 2026. Other organisations may call this role IT Support Technician, 1st Line Support Technician, First Line Support Technician, IT Support Analyst, IT Technician, IT Systems Support Technician, IT Systems Support Analyst, Desktop Support Technician, Service Desk Technician, or Helpdesk Technician. So, if you're ready to take your next step as an Information Systems Support Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

IT Support Technician Manchester - 5 days a week on-site 3 month contract £120 per day (inside IR35) Our client is currently hiring for a IT Support Technician to join a dynamic team supporting a well-established client based in Manchester. This is an excellent opportunity for someone with strong helpdesk and desktop support experience to make an immediate impact. Key Responsibilities: Act as the first point of contact for IT-related queries via phone, email, and ticketing system. Diagnose and resolve hardware, software, and network issues. Support Windows 10/11 environments Maintain accurate documentation of support requests and resolutions. Collaborate with other IT team members to ensure smooth operations. Requirements: Previous experience in a 1st Line Support or Desktop Support role. Strong troubleshooting skills across hardware, software, and networking. Experience with PC builds and deployments. Familiarity with Windows OS, and basic networking concepts. Excellent communication and customer service skills. Ability to work independently and manage time effectively.

Our client is a multi-award-winning organisation listed on the London Stock Exchange and recognised as one of the UK's top 25 managed service technology providers. With consistent year-on-year growth, they offer excellent career development opportunities within a forward-thinking, customer-focused environment. The role Our client is seeking an ambitious and customer-focused IT Service Technician to support their school customers. This is a fast-paced and varied position where the successful candidate will be embedded within schools, acting as the on-site IT Technician. The role involves visiting multiple school sites throughout the week, delivering both scheduled and reactive support. Flexibility is essential, as priorities may change at short notice to meet business and client needs. This opportunity is ideal for someone who enjoys problem-solving, working independently, and gaining exposure to a wide range of IT environments. Key responsibilities: Customer Support Attend school sites to provide on-site IT support Act as the primary IT Technician for assigned schools Troubleshoot and resolve issues raised both on-site and via support systems Contribute to project or support work when not engaged on-site Customer Satisfaction Take ownership of support issues from allocation through to resolution Maintain clear and regular communication with customers Ensure all work is completed to a high standard or provide clear next steps Documentation & Processes Maintain accurate and up-to-date documentation of systems and activities Record all work within the support system to ensure transparency Follow company and client processes to deliver a consistent, high-quality service Key duties include: Provide 1st line IT support to end users Set up, deploy, and re-image desktops and hardware Maintain antivirus protection and Microsoft security updates Install and configure software in line with licensing requirements Support networking infrastructure (LAN/WAN, DHCP, DNS, switches) Configure and maintain printers and peripheral devices Manage user accounts, permissions, and profiles (Active Directory) Maintain IT asset registers and inventory Support teaching staff with classroom technology Perform general maintenance, troubleshooting, and system housekeeping Liaise with 2nd line support on server-related issues Manage backups, licences, and network security Act as a liaison between school leadership and our client Identify opportunities for service improvements and additional services Essential skills and experience: Strong background in IT support Proven troubleshooting and problem-solving ability Experience with Microsoft Office (Access desirable) Knowledge of mobile technologies (Android & iOS) Networking fundamentals (LAN, WAN, DHCP, DNS, switching) Active Directory and Group Policy experience Experience supporting Windows operating systems and servers Understanding of filtering and safeguarding software Ability to diagnose hardware and software issues Strong communication and organisational skills Ability to prioritise workload effectively Must have prior education experience Desirable Skills Experience with Windows Server Knowledge of SQL Server (triggers, stored procedures) Experience with Cisco Meraki and WatchGuard Virtualisation technologies (VMware or Hyper-V) Backup solutions such as Veeam Requirements Full UK Driving Licence Enhanced DBS certification Feel free to apply if you meet the criteria

About the Role We're working with a well-established client who is looking to add an IT Support Technician to their team, based in Rayleigh, Essex. We've partnered with this company for over six years and placed 46 IT professionals with them. 32 are still there today, which says a lot. They're ambitious, growing steadily, and they genuinely invest in people who want to develop their careers. This is a great opportunity for someone who has already built a solid foundation in IT support and is now looking to continue developing their skills in a stable, supportive environment. The business values reliability, strong customer service, and people who take pride in delivering a great support experience. This role is fully site-based in Rayleigh, with no travel between offices, so you do not need your own car for this position. You'll be joining the on-site team and playing a key role in supporting users with their day-to-day IT needs. IT Support Technician - what will you be doing day to day? You'll be providing hands-on IT support to internal users, helping to ensure systems, devices, and software are running smoothly. This is a varied support role where you'll be involved in resolving technical issues, setting up equipment, and supporting users across the Microsoft environment. You'll be supporting: End-user devices Microsoft-based systems and applications User accounts and access issues Hardware and software support You'll work closely with the wider team, building strong relationships with users and becoming a trusted point of contact for technical support on site. IT Support Technician - key responsibilities: Managing support tickets and service requests through to resolution Troubleshooting desktop, laptop, and general system issues both remotely and in person Supporting users with hardware, software, and Microsoft application queries Setting up and configuring new devices for users Keeping the ticketing system updated with clear and accurate notes Assisting with routine IT maintenance and basic administration tasks Delivering a high level of customer service to users at all levels Working closely with the wider IT team to ensure smooth day-to-day operations IT Support Technician - what they're looking for: At least 6 months' experience in an IT support role Strong knowledge of the Microsoft stack Good experience supporting Windows environments and Microsoft applications Strong communication skills and confidence supporting users of all technical abilities A proactive attitude and willingness to learn Someone reliable, approachable, and happy working as part of an on-site team Tech you'll be working with: Windows 10 / Windows 11 Microsoft 365 Active Directory Outlook Teams Basic desktop and hardware support

An automotive component manufacturer with sites across Europe requires an IT Service Desk Analyst to act as the first point of contact for all IT users within the automotive manufacturing organisation. The ideal candidate will have proven IT system knowledge. Commutable from: St Helens, Warrington, Halewood, Liverpool, Prescot, Knowsley, Widnes Salary: £28,000 - £33,000 p.a. Suitable for: IT Support Analyst, Service Desk Technician, Help Desk Analyst, IT Help Desk Technician, Desktop Support Analyst, Technical Support Analyst, IT Support Technician, First Line Support Analyst (1st Line Support), Help Desk Support Technician The Role Reporting into the IT Manager you will have the following duties: - Incident and request management logging and tracking user issues ensuring all incidents are assigned with the correct priority. - Technical support resolve common IT issues with hardware, software and network connectivity. - User access management The creation and deletion of user accounts. The Person Educated to a minimum of CompTIA level you will have the following experience: - A basic understanding of IT concepts with a willingness to develop deeper technical competence. - Proven ability to own tasks and see them through to completion. - Willingness to travel between your main site in the North West to the sister plant in the West Midlands. To apply for this opportunity please click to apply or contact Greg Kneuss at the Ethero office in Telford for further details.

1st Line IT Support Technician Northampton Competitive Pay & Great Benefits Ashby Computer Services LLP is looking for a talented and motivated 1st Line IT Support Technician to join our growing team in Northampton. If you re passionate about IT, thrive in a fast-paced environment, and want to build your career with a Microsoft Accredited Managed Service Provider, we d love to hear from you. About Us We re a Microsoft Accredited MSP and Modern Workplace accredited provider, delivering outsourced IT solutions to a wide range of businesses. Known for our commitment to exceptional service and innovation, we re experiencing strong growth and offer the perfect environment for ambitious IT professionals to thrive. What We Offer: • Competitive salary and bonus scheme • Paid exam completion bonus • 28 days holiday (including 8 bank holidays) • Company pension scheme • Internal training and exam support • Clear progression opportunities within the business Why Join Us? • Professional Development Continuous training and career growth support • Dynamic Environment Challenging and rewarding work with varied clients • Supportive Team Culture Work with a friendly, collaborative team • Cutting-Edge Technology Exposure to the latest IT tools and solutions Key Responsibilities of the 1st Line Support Technician: • Be the first point of contact for support queries within defined SLA parameters • Support and manage IT operations for clients • Monitor and maintain customer backup regimes, escalating issues as needed • Monitoring of our security packages and escalating issues as needed • Assist with software configuration, computer setups, and installations • Install and manage Office 365 solutions • Provide first-line support for server infrastructure • Perform remote installations of new IT equipment What We re Looking For: • Proven experience in an IT helpdesk role • Experience in MSP environments (preferred) • Strong IT and communication skills with the ability to work under pressure • A proactive, team-oriented approach • Minimum 5 GCSEs at Grade C/4 or above (including Maths & English) • Own transport and a valid driving licence preferred (occasional client site visits required) • Must live within commuting distance of Northampton Desirable Skills (not essential): • VLAN setup and configuration • Firewall administration and internet connectivity setups • Server OS installation and Active Directory • Ubiquiti installation and administration • Knowledge of ESET antivirus software and Huntress security solution • Office 365 migration techniques What s Next? If this Support position sounds like the right opportunity for you, click APPLY to send us your CV for immediate consideration. Candidates with experience in similar roles such as IT Support Engineer, Service Desk Technician, Helpdesk Engineer, or 2nd Line Support Engineer will also be considered.

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

Service Delivery Manager MSP Brighton, BN1 (primarily on-site, 1 day hybrid) £50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP), supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you ll be doing Leading, coaching, and developing the Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong relationships with clients and acting as a trusted point of contact What We re looking for Previous MSP experience you ll understand the pace, priorities, and client demands of the MSP world Strong people leadership skills with a values-driven approach Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.) Someone who thrives on building teams, improving processes, and delivering excellent client service Why Join My Client? Be part of a growing MSP with a reputation built on long-term client partnerships A leadership role with real influence and visibility Supportive, close-knit culture where face-to-face collaboration matters Competitive salary (£50k+ depending on experience) Pool car available for client visits If you re ready to lead, inspire, and take service delivery to the next level, we d love to hear from you. Integral Recruitment is acting as an employment agency in regard to this advertisement.

Role Purpose: We are looking for a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we'd love to hear from you. To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PC's, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals. Complete customer rebuilds and configuration to desk Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or un-planned absence. Achieve the dynamic KPI targets set for your role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other reasonable request from your line management. Participate in 24/7 coverage via a rota system. Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Act as a mentor to other engineers when required. Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Skills and experience: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer facing skills. Will be required to be self-motivated with good organisational skills, and can work unsupervised. Must possess or can obtain relevant technical certifications. Must possess at least the CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience. Must possess the ability to work at height and undertake varied manual handling activities. Will display positive behaviours which support team productivity. Must have a high standard of communication and inter-personal skills to support colleagues and team members. Why Join Us? Work with a supportive and skilled team across diverse client environments. Gain exposure to a wide range of technologies and industries. Opportunities for professional development and certification. Be part of a company that values innovation, reliability, and customer satisfaction.

We are looking for an IT Support Technician to join the IT group of a major client, supporting day-to-day IT activities and ensuring seamless service for users. You'll be part of a collaborative IT team of 10 (including 7 technicians), providing front-line technical assistance and working closely with colleagues in the UK and France. This role is an excellent opportunity for someone with a solid grounding in IT support, strong communication skills, and a proactive approach to solving problems. Key Responsibilities Provide desktop support and troubleshooting for users across the organisation Ensure user identities and authorisations are correctly managed Deploy, configure, and maintain workstations, computers, telephones, and IT equipment . Provide access to applications, shared networks, and SharePoint sites . Manage and resolve level 1 incidents , escalating to level 2 support in France when necessary. Administer Active Directory (user and computer scope). Maintain and update the IT asset inventory . Document and update IT procedures for both technicians and end users. Collaborate with other IT colleagues to ensure high-quality user support and service continuity. Key Requirements Strong knowledge of Windows 10/11 , MS Office 365 , and troubleshooting. Basic understanding of networking, systems administration, and Active Directory . Familiarity with collaborative tools such as shared networks and SharePoint. Experience with CAD software is an advantage. Excellent interpersonal and communication skills . Ability to manage multiple tasks, work independently, and take initiative. Previous experience in Tech Bar / desktop support environments desirable. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 26,000 - 30,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.

AV Event & Break Fix Technician We are recruiting for a hybrid AV Event & Break Fix Technician to deliver AV and Event technical support for a medical science client s meeting rooms and event spaces in the client s global headquarters in Cambridge. The object of this role is to ensure that various AV spaces and event spaces are maintained across the campus, that the equipment is in optimal working condition, and end users (where applicable) are conversant with the equipment they are using to ensure we provide an exceptional service to our clients. Whilst there are regular duties to be undertaken, the demands upon the function can be unpredictable, often with tight deadlines, and the individual must have proven skills in dealing with such environments. Flexibility in working hours is essential, especially when helping with client events; preparation for which may start in the early hours or potentially extend into the evening. Working as part of an events team as well as a service support team, playing a key part in all aspects of AV in relation to clients' events from pre-planning, identifying technical requirements, attending meetings in an advisory capacity, and event execution. You will also be required to provide support for client meetings Role and Responsibilities Experience in events is essential to this role. It is preferred that you hold Industry qualifications, including Barco Certified Operator, Dante Certified, YCATS Product Training (including Mixing & Networking), Q-SYS Level 2 & Control & UCI Fundamentals. Previous experience with such products is essential, as well as Control Systems, Wireless Audio, Lighting Controllers, VC Equipment, and PTZ Camera Equipment. You will be required to operate events from a smaller local scale up to full auditorium events, where the system will be dialled into a global call and broadcast out across the company. Conducting pre-event checks and post-event breakdowns. On-site support for larger-scale events where external event agencies will be utilising the already in-place equipment on-site. Ability to work closely with our client's Events Team, both coordinating the event before and during. Maintenance of the event's equipment as well as liaising with Break Fix resources for incidents. Coordinating your own time to ensure event requests and standards are met. Technical Skill Requirements Highly skilled in event management, event scheduling, and resource management. Expert user of analogue and digital sound mixing desks (Yamaha CL, QL series, M7CL, LS9, etc); Proficient in sound reinforcement (lapel and handheld microphones, headsets, etc) for corporate events Experienced in Live Event Streaming Experienced in Audio networking (Dante, Blu link, Sonos). Experienced in Video switchers (Analog Way, Extron). Experienced in projector setup, diagnostics, and maintenance. Working knowledge of video matrices, scalers (Extron, Kramer), and HDBaseT extenders (Extron, Kramer, Lightware). Very good knowledge of VC systems (Logitech, Poly, Cisco, Zoom, Microsoft Teams, etc ) and use of AV bridges and interfaces Knowledge of IPTV systems Good IT knowledge Knowledge of lighting and related systems Experience in the use of ticketing systems, specifically Service Now Education/Certifications: Preferences will be given to those applicants possessing any of the following: Client relations-related training/certifications AVIXA CTS-related certifications Audio software: Ableton Live; Isotope; Logic Pro; Pro Tools; Reaper; Waves Mixing consoles: AMS Neve DFC, Custom Series 75, Genesys, VR; Avid Digidesign Icon, C24; SSL AWS 900, Duality, G+ Video editing software: Da Vinci Resolve; Luma Fusion Audio DSP-related certifications Crestron-related certifications QSC-related certifications Networking/IT-related certifications Training will be given on-site whilst onboarding. Site and Shifts 5-days a week on site, initially working an 08:00-16:00 shift, long term, there is a shift pattern in place which covers 07:00-19:00 - shift will be 8hrs within this window. Working within a team of 4 in this building, reporting to the Senior Break Fix engineer and working alongside a head event engineer and a second hybrid events/breakfix engineer on the opposite shift. Day-to-day reporting is to our Cambridge-based Team Lead. The candidate will be dedicated to this specific building. There is no parking on site, but there are good bus routes and also lots of cycle storage.

IT Service Engineer Location: Surrey / London Home-Based with Travel to Customer Sites Salary: £27 £30,000 per annum (depending on experience) Employment Type: Full-Time Our client is a modern MSP with real growth, great culture and varied tech exposure. They are not your typical Managed Service Provider. They support a wide range of clients across industries, giving their Engineers exposure to the full modern ecosystems not small slices of tech or repetitive ticket queues. They are searching for an IT Service Engineer who s passionate about technology, great with people, and eager to grow in a supportive, fast-paced MSP environment. You ll work from home, visit customer sites, collaborate closely with their technical team, and play an important role in delivering excellent service across their client base. Why You ll Love Working with Our Client: Home-Based with varied customer work. Enjoy the flexibility of working from home while still getting hands-on experience through customer site visits across Surrey, London, and occasionally further afield. Career Growth You won't be stuck in a silo. You'll gain exposure across: Microsoft 365. Azure / Entra ID. Intune / Endpoint Management. Windows, macOS and iOS. Hardware deployments. Networking fundamentals. Get stuck into real project work. Clear progression into 2nd Line, Projects, or Technical Specialist roles: Certification Funding and Exam Incentive Scheme. Our client invests in your technical development through sponsored training, funded Microsoft exams, and incentive scheme for passed certifications. Private medical insurance. Employee Assistance Programme. 20 days annual leave plus bank holidays. Your birthday off, paid. One additional day of holiday for every year of service after year one. Tools and Financial Security: Modern, high-spec IT equipment. Company mobile phone. Pension scheme. All software and tools provided. What You ll Be Doing Service Desk and Technical Support You ll be the first point of contact for incoming support requests and will: Handle queries via phone, email, and our client s ticketing system. Diagnose and resolve 1st / 2nd Line issues efficiently. Log and manage tickets with clear communication and updates. Provide excellent customer service at all times. Customer onsite visits. You will regularly visit customer sites to: Install, configure, and deploy new hardware. Deliver face-to-face support. Assist with project rollouts, system upgrades, or migration support. Build strong, positive relationships with end users. Operational and Technical Ownership. You will also: Receive, set up, and configure hardware to customer specifications. Create detailed build guides and documentation. Contribute to improving internal processes and knowledge articles. Collaborate closely with our client s 2nd and 3rd Line teams. Stay updated with modern technologies and best practices. What They re Looking For Essential Skills and Experience: Experience working in a Managed Service Provider or B2B IT support environment. Strong understanding of Microsoft 365, Azure / Entra ID, Windows 11, macOS and iOS. Excellent communication and customer service skills. A proactive, problem-solving mindset. Ability to manage multiple priorities and deadlines. Strong organisation and documentation skills. Travel Requirements Due to the nature of the role: A full, valid UK driving licence and access to your own vehicle is essential. You must be able to travel reliably to customer sites across London, Surrey, and wider UK when required. Desirable Skills (Not Essential): Intune / Endpoint Manager. Networking basics. Hardware deployment experience. Prior involvement in IT projects. Ready to Join Our Client If you re passionate about delivering great IT support, want variety in your work, and are excited to develop your skills in a modern MSP environment, our client would love to hear from you. Apply now through their recruitment partner s portal and take the next step in your IT career. This role may suit IT Support Specialist, IT Support Technician, IT Support Analyst, IT Technician, Technical Support Engineer, and Service Desk Engineer.