Service Desk Coordinator - Glasgow Service Desk Coordinator Location: Glasgow, Glasgow City, United Kingdom Salary: Competitive Employment Type: Full-time, Permanent About the Role As the Service Desk Coordinator, you will play a pivotal role in all aspects of North's Service Desk operation. This role will include a hybrid requirement of day to day ticket management but also preparing accurate quotations and managing procurement for remedial work. Your expertise in organising and collaborating with customers and any external key stakeholders will be a mandatory requirement. Knowledge and previous experience of working in a service desk environment will be highly valued and your strong administrative skills will support seamless operations across the service desk. Key Responsibilities Act as the first point of contact for daily service desk operations and workload coordination. Monitor the shared mailbox and ticket queues, ensuring all incoming requests are logged, triaged, and assigned promptly. Allocate tasks to Service Desk Analysts and Field Engineers based on priority, skillset, and location. Track ticket progress, chase updates, and ensure SLA compliance. Communicate clearly with customers regarding updates, scheduling, and next steps. Support onboarding activities for new team members (accounts, equipment setup, access requests). Maintain accurate records, documentation, and reporting to support service performance. Escalate incidents and risks to the Service Desk Manager when required. Assist with continuous improvement, process adherence, and quality assurance across the team. Qualifications & Skills 1 3 years in a service desk environment; ticket management, quoting, estimating, procurement, or administration, preferably in remedial services, Small Works, construction, or facilities management. Knowledge of the Fire and Security industry would be preferable but is not a necessity. Strong numerical and analytical skills with a detail-oriented mindset. Proficiency in Microsoft Office (Excel, Word, Outlook) and quoting/CRM software. Excellent written and verbal communication skills. Ability to multitask and work under deadlines. Strong customer service and negotiation skills. What We Offer A competitive salary package , reflective of experience and skills. Permanent full-time employment with a supportive and inclusive work environment. Opportunities for professional development and career progression within a growing organisation. Access to training and certifications to enhance your IT knowledge and skills. Generous holiday entitlement and bank holidays. Employee assistance programmes and wellbeing initiatives. Contributory pension scheme and other standard employee benefits. Preferred Experience in quoting within a service department, maintenance, remedial repair, or Small Works industry. Familiarity with job costing, procurement, and scheduling processes. Why Join Us? Joining our Service Desk team & becoming part of a forward-thinking organisation that values collaboration, innovation, and excellence in service delivery. We invest in our people and provide a supportive environment where your contributions make a real difference. How to Apply Please submit your CV along with completing the Application Form. We look forward to welcoming a new Service Desk Coordinator to our team who will help drive our operations forward.
31/03/2026
Full time
Service Desk Coordinator - Glasgow Service Desk Coordinator Location: Glasgow, Glasgow City, United Kingdom Salary: Competitive Employment Type: Full-time, Permanent About the Role As the Service Desk Coordinator, you will play a pivotal role in all aspects of North's Service Desk operation. This role will include a hybrid requirement of day to day ticket management but also preparing accurate quotations and managing procurement for remedial work. Your expertise in organising and collaborating with customers and any external key stakeholders will be a mandatory requirement. Knowledge and previous experience of working in a service desk environment will be highly valued and your strong administrative skills will support seamless operations across the service desk. Key Responsibilities Act as the first point of contact for daily service desk operations and workload coordination. Monitor the shared mailbox and ticket queues, ensuring all incoming requests are logged, triaged, and assigned promptly. Allocate tasks to Service Desk Analysts and Field Engineers based on priority, skillset, and location. Track ticket progress, chase updates, and ensure SLA compliance. Communicate clearly with customers regarding updates, scheduling, and next steps. Support onboarding activities for new team members (accounts, equipment setup, access requests). Maintain accurate records, documentation, and reporting to support service performance. Escalate incidents and risks to the Service Desk Manager when required. Assist with continuous improvement, process adherence, and quality assurance across the team. Qualifications & Skills 1 3 years in a service desk environment; ticket management, quoting, estimating, procurement, or administration, preferably in remedial services, Small Works, construction, or facilities management. Knowledge of the Fire and Security industry would be preferable but is not a necessity. Strong numerical and analytical skills with a detail-oriented mindset. Proficiency in Microsoft Office (Excel, Word, Outlook) and quoting/CRM software. Excellent written and verbal communication skills. Ability to multitask and work under deadlines. Strong customer service and negotiation skills. What We Offer A competitive salary package , reflective of experience and skills. Permanent full-time employment with a supportive and inclusive work environment. Opportunities for professional development and career progression within a growing organisation. Access to training and certifications to enhance your IT knowledge and skills. Generous holiday entitlement and bank holidays. Employee assistance programmes and wellbeing initiatives. Contributory pension scheme and other standard employee benefits. Preferred Experience in quoting within a service department, maintenance, remedial repair, or Small Works industry. Familiarity with job costing, procurement, and scheduling processes. Why Join Us? Joining our Service Desk team & becoming part of a forward-thinking organisation that values collaboration, innovation, and excellence in service delivery. We invest in our people and provide a supportive environment where your contributions make a real difference. How to Apply Please submit your CV along with completing the Application Form. We look forward to welcoming a new Service Desk Coordinator to our team who will help drive our operations forward.
Morgan Jones Recruitment Consultants
Canterbury, Kent
IT Technician - Highly competitive salary DOE - Canterbury-based with travel to the Sittingbourne area Salary - £30,000 - £35,000 per annum DOE Are you an experienced IT Technician looking to make a real difference in the education sector? We re recruiting on behalf of a dynamic IT solutions company based in Thanet that supports clients across Kent This is an exciting opportunity to join a passionate and dedicated team, providing vital IT support to schools. Role Overview: As an IT Technician, you will be responsible for maintaining and supporting the IT infrastructure in various schools, ensuring that equipment is installed, set up, and maintained to keep educational systems running smoothly. You'll be working with desktop PCs, servers, tablets, laptops, and iPads, and helping school staff utilise technology effectively. You'll also administer servers, manage cloud services, and provide hands-on technical support. Key Responsibilities: Install, set up, and support IT equipment in schools Administer servers, cloud services, and local/wide area networks Assist staff with the use of IT systems Respond to user support requests via a bespoke fault logging system Undertake change requests as directed by the school's IT coordinator Maintain and develop Microsoft-based end-user and server equipment Technical Skills Required: Microsoft Server software Microsoft Windows & Office products Microsoft Intune, Entra, and M365 platforms Group Policy & Active Directory management Remote backup procedures Network infrastructure diagnostics Installations of mainstream software & MSI deployment Apple product knowledge (advantageous) What We re Looking For: A self-motivated, proactive IT professional Strong communication skills with the ability to liaise with individuals at all levels Technical expertise in Microsoft systems and network infrastructure A valid driver s license and own vehicle (essential) Willingness to travel across Kent and into outer London as required Benefits: Full-time position based in Canterbury, with travel across Kent and outer London Opportunity to work in a rewarding, education-focused environment Company-paid Enhanced DBS check Ready to take your IT career to the next level and help shape the future of education? Apply now and become a key part of this forward-thinking team! Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status About Morgan Jones: Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy, which can be found on our website. Due to the high volume of applicants, we see that if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks Facebook, Instagram, Twitter, or LinkedIn
26/03/2026
Full time
IT Technician - Highly competitive salary DOE - Canterbury-based with travel to the Sittingbourne area Salary - £30,000 - £35,000 per annum DOE Are you an experienced IT Technician looking to make a real difference in the education sector? We re recruiting on behalf of a dynamic IT solutions company based in Thanet that supports clients across Kent This is an exciting opportunity to join a passionate and dedicated team, providing vital IT support to schools. Role Overview: As an IT Technician, you will be responsible for maintaining and supporting the IT infrastructure in various schools, ensuring that equipment is installed, set up, and maintained to keep educational systems running smoothly. You'll be working with desktop PCs, servers, tablets, laptops, and iPads, and helping school staff utilise technology effectively. You'll also administer servers, manage cloud services, and provide hands-on technical support. Key Responsibilities: Install, set up, and support IT equipment in schools Administer servers, cloud services, and local/wide area networks Assist staff with the use of IT systems Respond to user support requests via a bespoke fault logging system Undertake change requests as directed by the school's IT coordinator Maintain and develop Microsoft-based end-user and server equipment Technical Skills Required: Microsoft Server software Microsoft Windows & Office products Microsoft Intune, Entra, and M365 platforms Group Policy & Active Directory management Remote backup procedures Network infrastructure diagnostics Installations of mainstream software & MSI deployment Apple product knowledge (advantageous) What We re Looking For: A self-motivated, proactive IT professional Strong communication skills with the ability to liaise with individuals at all levels Technical expertise in Microsoft systems and network infrastructure A valid driver s license and own vehicle (essential) Willingness to travel across Kent and into outer London as required Benefits: Full-time position based in Canterbury, with travel across Kent and outer London Opportunity to work in a rewarding, education-focused environment Company-paid Enhanced DBS check Ready to take your IT career to the next level and help shape the future of education? Apply now and become a key part of this forward-thinking team! Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status About Morgan Jones: Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy, which can be found on our website. Due to the high volume of applicants, we see that if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks Facebook, Instagram, Twitter, or LinkedIn
Junior Scheduler / Junior Helpdesk Coordinator £25,000 - £28,000 + Full Technical Training + Hybrid + Career Progression + Bonus + Gym DiscountOffice Based, with Hybrid 2-3 times per week, commutable from Filton, Stoke Gifford, Hambrook, North Bristol, Bradley Stoke, Patchway, Winterbournbe, Emersons Green and surrounding areas. Are you highly organised individual passionate about Technology, IT or Engineering looking for the opportunity to progress your career, further yourself through fantastic training all whilst retaining a great work life balance?This is a rare and genuinely exciting opportunity to propel your career in a growing specialist that will invest in your experience and career where you will play a pivotal role in the success of the team.This company have been established for over 20 years, and strive to provide a first in class service, they have a low staff turnover and a great close knit team culture and are now looking to expand.This role will suit a highly organised individual passionate about Technology, IT or Engineering looking for the opportunity to progress your career, further yourself through fantastic training all whilst retaining a great work life balance. The Role: Supporting Field Engineers, Customers and Technical Support staff Managing customer expectations to deliver a brilliant service Office and home based, 9am-5pm with lots of training The Person: Highly organised Reference Number: 261786 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Harry Heal at Rise Technical Recruitment.Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates
01/10/2025
Full time
Junior Scheduler / Junior Helpdesk Coordinator £25,000 - £28,000 + Full Technical Training + Hybrid + Career Progression + Bonus + Gym DiscountOffice Based, with Hybrid 2-3 times per week, commutable from Filton, Stoke Gifford, Hambrook, North Bristol, Bradley Stoke, Patchway, Winterbournbe, Emersons Green and surrounding areas. Are you highly organised individual passionate about Technology, IT or Engineering looking for the opportunity to progress your career, further yourself through fantastic training all whilst retaining a great work life balance?This is a rare and genuinely exciting opportunity to propel your career in a growing specialist that will invest in your experience and career where you will play a pivotal role in the success of the team.This company have been established for over 20 years, and strive to provide a first in class service, they have a low staff turnover and a great close knit team culture and are now looking to expand.This role will suit a highly organised individual passionate about Technology, IT or Engineering looking for the opportunity to progress your career, further yourself through fantastic training all whilst retaining a great work life balance. The Role: Supporting Field Engineers, Customers and Technical Support staff Managing customer expectations to deliver a brilliant service Office and home based, 9am-5pm with lots of training The Person: Highly organised Reference Number: 261786 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Harry Heal at Rise Technical Recruitment.Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates
The IT Manager will oversee the technology infrastructure within the property sector, ensuring systems operate efficiently and securely. This role is based in London and requires expertise in managing IT operations and implementing effective technology solutions. Client Details The company is a medium-sized organisation operating in the property industry. Description This role requires hands-on technical expertise and leadership in managing Microsoft environments, network infrastructure, and end-user support. You will be part of a global IT team of 14 colleagues across multiple offices and report directly to the Chief Information Officer (CIO). As the local lead, you will collaborate closely with the IT Coordinator and IT Assistant in London and coordinate initiatives with IT Managers in our other locations. You'll play a key role in delivering effective, reliable, and secure IT services that support our creative and dynamic environment. Key Responsibilities Serve as the primary IT support for the team in London, delivering responsive and professional service. Manage, prioritise, and resolve service requests and incidents related to hardware, software, Microsoft 365, network infrastructure, peripherals, telephony, and standard industry applications. Collaborate with the local Managing Director and other partners to ensure IT priorities align with the office's strategic goals and operational needs. Troubleshoot technical issues effectively, implementing timely and lasting solutions. Maintain accurate documentation within the Service Desk system. Set clear expectations and provide regular updates to the CIO. Manage relationships with local IT service providers and vendors, acting as their primary contact. Create and manage user accounts, access rights, and system permissions, ensuring GDPR and local compliance. Track recurring issues and share insights with the global IT team. Plan and manage procurement of IT equipment and assist with onboarding/offboarding processes. Monitor emerging IT trends and recommend new technologies or process improvements. Profile The successful applicant will have: Proven experience in a similar IT Manager or Senior IT Support role, ideally in a fast-paced, professional environment (experience in the creative industry is a plus). Strong technical knowledge of Microsoft 365 and Entra (Azure), Windows environments, and network configuration. Highly organised with excellent troubleshooting and problem-solving abilities. Capable of working independently while contributing effectively to a team. Clear, professional communicator with strong interpersonal skills and fluency in English (written and verbal). Service-oriented, hands-on, and unafraid to take initiative, no task is too small or too large. Comfortable managing multiple priorities with a calm, solutions-focused mindset. Available when required outside of regular business hours to assist with critical issues or urgent needs, ensuring smooth operations and business continuity. Proactive in seeking improvement and open to change. Job Offer Competitive salary of approximately £65,000 per annum plus benefits Happy with 5 days on site in Central London Generous holiday allowance to promote work-life balance. If you are an experienced IT Manager seeking a permanent role in London, we encourage you to apply and take the next step in your career in the property sector.
01/10/2025
Full time
The IT Manager will oversee the technology infrastructure within the property sector, ensuring systems operate efficiently and securely. This role is based in London and requires expertise in managing IT operations and implementing effective technology solutions. Client Details The company is a medium-sized organisation operating in the property industry. Description This role requires hands-on technical expertise and leadership in managing Microsoft environments, network infrastructure, and end-user support. You will be part of a global IT team of 14 colleagues across multiple offices and report directly to the Chief Information Officer (CIO). As the local lead, you will collaborate closely with the IT Coordinator and IT Assistant in London and coordinate initiatives with IT Managers in our other locations. You'll play a key role in delivering effective, reliable, and secure IT services that support our creative and dynamic environment. Key Responsibilities Serve as the primary IT support for the team in London, delivering responsive and professional service. Manage, prioritise, and resolve service requests and incidents related to hardware, software, Microsoft 365, network infrastructure, peripherals, telephony, and standard industry applications. Collaborate with the local Managing Director and other partners to ensure IT priorities align with the office's strategic goals and operational needs. Troubleshoot technical issues effectively, implementing timely and lasting solutions. Maintain accurate documentation within the Service Desk system. Set clear expectations and provide regular updates to the CIO. Manage relationships with local IT service providers and vendors, acting as their primary contact. Create and manage user accounts, access rights, and system permissions, ensuring GDPR and local compliance. Track recurring issues and share insights with the global IT team. Plan and manage procurement of IT equipment and assist with onboarding/offboarding processes. Monitor emerging IT trends and recommend new technologies or process improvements. Profile The successful applicant will have: Proven experience in a similar IT Manager or Senior IT Support role, ideally in a fast-paced, professional environment (experience in the creative industry is a plus). Strong technical knowledge of Microsoft 365 and Entra (Azure), Windows environments, and network configuration. Highly organised with excellent troubleshooting and problem-solving abilities. Capable of working independently while contributing effectively to a team. Clear, professional communicator with strong interpersonal skills and fluency in English (written and verbal). Service-oriented, hands-on, and unafraid to take initiative, no task is too small or too large. Comfortable managing multiple priorities with a calm, solutions-focused mindset. Available when required outside of regular business hours to assist with critical issues or urgent needs, ensuring smooth operations and business continuity. Proactive in seeking improvement and open to change. Job Offer Competitive salary of approximately £65,000 per annum plus benefits Happy with 5 days on site in Central London Generous holiday allowance to promote work-life balance. If you are an experienced IT Manager seeking a permanent role in London, we encourage you to apply and take the next step in your career in the property sector.
Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Hours: 24/7 Shift Pattern - 2 Days, 2 Nights, followed by 4 days off Your new role: Be the first point of contact for Exponential-e customers Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers Provide 1st and 2nd Line remote desktop support to other Exponential-e customers, when required What you ll need to succeed: Strong customer service focus with excellent verbal and written communication skills Proven problem solver with strong analytical and trend analysis skills Positive and professional attitude What we offer: Career progression opportunities Dedicated Learning and Development team and access to a range of training, courses and certification support Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave Range of employee initiatives on offer including the green team, employee forum, women s network and culture club
01/09/2025
Full time
Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Hours: 24/7 Shift Pattern - 2 Days, 2 Nights, followed by 4 days off Your new role: Be the first point of contact for Exponential-e customers Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers Provide 1st and 2nd Line remote desktop support to other Exponential-e customers, when required What you ll need to succeed: Strong customer service focus with excellent verbal and written communication skills Proven problem solver with strong analytical and trend analysis skills Positive and professional attitude What we offer: Career progression opportunities Dedicated Learning and Development team and access to a range of training, courses and certification support Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave Range of employee initiatives on offer including the green team, employee forum, women s network and culture club
Reference No 26238 A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. Job Title Operations Coordinator, Notting Hill Type Permanent Salary Range Competitive Division Residential Sub Division Residential Lettings Department Notting Hill Lettings () Location Notting Hill - (London) Knight Frank is looking to hire an Operations Coordinator to join their busy Notting Hill Lettings office, with the following responsibilities: Customer Experience Provide an exceptional internal and external customer experience in every interaction Assist in answering incoming calls and website enquiries Assist with arranging and organising property visits Maintain a tidy office and reception area Refer clients to a wide range of KF services including Commercial and the Global network Lettings Administration Work with Operations teams to provide a high level of support within agreed timeframes to Office Head. Property listings: Support team members in creating new property activity records Order land registry title checks Best Practice Manage Client Due Diligence process for clients and counterparties Liaise with clients to obtain necessary documents prior to marketing. Ensure correct naming conventions are used on all property files G:drive organisation and maintenance Ensure office compliance and drive audit pass rate improvements working alongside your Compliance Senior Operations Coordinator when necessary Accounts: Accurate generation of sales invoices Ensure accurate records are maintained on all reports General: Prepare reports for weekly and monthly meetings, MBOs and ad hoc requirements Be a trouble shooter with system processes and procedures Mentor new business support team members Demonstrate high competence in all KF systems (Working Life, Hub, Global Life, Power BI, Audit centre, etc.) Local Marketing Create mailers, property brochures, window cards and pitching materials Occasionally arrange and upload EPCs, photos and floorplans Supply imagery and property information for regional publications and central marketing campaigns working alongside your Marketing Senior Operations Coordinator when necessary Adherence of KF marketing, PR and social media guidelines HSE and Information Security Display knowledge of ISO regulations and implement in office Set and implement annual sustainability targets with the assistance of your Compliance Senior Operations Coordinator Ensure all necessary safety checks are completed and logged Ensure all new starters are aware & sent the health and safety protocols and relevant risk assessment Advise teams on office/information security best practice Ensure clear desk & clear screen policies are followed Follow storage & archive protocols Ensure confidential files are treated correctly Liaise & raise security incidents or weaknesses with the Security Analyst Operations Department accounts: Code office invoices Monitor management reporting Ensure accurate performance management records and reports are maintained Assist team with submission of expenses if required Submit Saturday staff timesheets Facilities: Manage office facilities Arrange works/contractors when required Upkeep and maintain office equipment/IT hardware Order stationery and hardware as required Particular Aptitudes/Skills Required 2 years+ experience in a similar operations, administration or secretarial role preferred Proficient with Microsoft office packages Flexibility, adaptability and a co-operative attitude Calm under pressure Excellent standard of English grammar and spelling Diligent and efficient Strong attention to detail Self-motivated Team player
23/09/2022
Full time
Reference No 26238 A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. Job Title Operations Coordinator, Notting Hill Type Permanent Salary Range Competitive Division Residential Sub Division Residential Lettings Department Notting Hill Lettings () Location Notting Hill - (London) Knight Frank is looking to hire an Operations Coordinator to join their busy Notting Hill Lettings office, with the following responsibilities: Customer Experience Provide an exceptional internal and external customer experience in every interaction Assist in answering incoming calls and website enquiries Assist with arranging and organising property visits Maintain a tidy office and reception area Refer clients to a wide range of KF services including Commercial and the Global network Lettings Administration Work with Operations teams to provide a high level of support within agreed timeframes to Office Head. Property listings: Support team members in creating new property activity records Order land registry title checks Best Practice Manage Client Due Diligence process for clients and counterparties Liaise with clients to obtain necessary documents prior to marketing. Ensure correct naming conventions are used on all property files G:drive organisation and maintenance Ensure office compliance and drive audit pass rate improvements working alongside your Compliance Senior Operations Coordinator when necessary Accounts: Accurate generation of sales invoices Ensure accurate records are maintained on all reports General: Prepare reports for weekly and monthly meetings, MBOs and ad hoc requirements Be a trouble shooter with system processes and procedures Mentor new business support team members Demonstrate high competence in all KF systems (Working Life, Hub, Global Life, Power BI, Audit centre, etc.) Local Marketing Create mailers, property brochures, window cards and pitching materials Occasionally arrange and upload EPCs, photos and floorplans Supply imagery and property information for regional publications and central marketing campaigns working alongside your Marketing Senior Operations Coordinator when necessary Adherence of KF marketing, PR and social media guidelines HSE and Information Security Display knowledge of ISO regulations and implement in office Set and implement annual sustainability targets with the assistance of your Compliance Senior Operations Coordinator Ensure all necessary safety checks are completed and logged Ensure all new starters are aware & sent the health and safety protocols and relevant risk assessment Advise teams on office/information security best practice Ensure clear desk & clear screen policies are followed Follow storage & archive protocols Ensure confidential files are treated correctly Liaise & raise security incidents or weaknesses with the Security Analyst Operations Department accounts: Code office invoices Monitor management reporting Ensure accurate performance management records and reports are maintained Assist team with submission of expenses if required Submit Saturday staff timesheets Facilities: Manage office facilities Arrange works/contractors when required Upkeep and maintain office equipment/IT hardware Order stationery and hardware as required Particular Aptitudes/Skills Required 2 years+ experience in a similar operations, administration or secretarial role preferred Proficient with Microsoft office packages Flexibility, adaptability and a co-operative attitude Calm under pressure Excellent standard of English grammar and spelling Diligent and efficient Strong attention to detail Self-motivated Team player
Founded in 2004, we are a forward thinking, ambitious Telecoms and IT provider, based on the South Coast. Over the last 16 years, The Focus Group have grown to over 500 staff and a business with annual revenues exceeding £60m. We opened our new state of the art Head Office in Shoreham-By-Sea, July 2019. Our brand-new HQ has proven to be a positive, fun and productive environment for our workforce. With the contemporary interior design, break-out areas, roof top terrace, games room and 'The Hut', our in-house canteen, employees are thriving in their jobs and having fun! Now a top 100 UK company to work for and a top 10 Telecom business, we are looking for a manager role that is critical to the business. This role is to ensure the effective and efficient running of the Engineering Logistics team, currently 7 employees. This role incorporates our Remote and Field Engineering capabilities across the Group and works closely with our Head of Engineering to facilitate cost effective methods of delivery across the country whilst maintaining high standards of Customer Service. Principal Responsibilities: Working closely with the Head of Engineering and Head of Service Delivery, oversee the Coordination of the Field and Desk Engineers across the Group Manage the team and their progression and reviews. Ensuring Engineers are dispatched efficiently in conjunction with skill set and geographic location, where applicable. Assist in on boarding companies into the Focus Family from an acquisitions process, including aligning Engineering resources and pricing. Monitor, track and report on Delivery to Target performance within the Engineering Team. Working closely with our Purchasing Coordinator, highlight any future stock requirements ensuring Supplier issues and concerns are highlighted. Assist in the planning and roll out of Programmes and Multi Product Projects. Identify role responsibilities within the team and ensure it is structured to facilitate the delivery of service to our Engineers across the Group. Planning and Installations input into Service Delivery Operational Performance. Working with our Head of Engineering, manage our 3rd party contractor book and ensure the quality of their installs is tracked and upheld. Essential Skills and Experience: Calm and organised to ensure workloads are managed effectively - it gets busy and challenges arise. Must be able to think strategically whilst also keeping a close eye on the here and now. Solid knowledge of locations across the UK - we need to know where we are sending engineers, their most efficient route or where to call upon 3rd party companies based on location. Confident when speaking to developers and 3rd Excellent communications skills both verbal and written. Accurate numeracy, written and data entry skills. Proficiency in: MS Excel or similar (collating lists, sorting, filtering, providing summaries and meaningful reports) MS Word or similar (creating and maintaining procedures and manuals about how the department runs) We offer lots of opportunities to develop and further our employee's careers offering training and personal development plans. We are a very sociable Company and regularly hold events such as Pub Quizzes, Sports Events, Awards Ceremonies and many more. We will continue to grow as a Company which will create exciting opportunities for employees of Focus Group. If you can demonstrate the skills required above, please apply on-line today
04/11/2021
Full time
Founded in 2004, we are a forward thinking, ambitious Telecoms and IT provider, based on the South Coast. Over the last 16 years, The Focus Group have grown to over 500 staff and a business with annual revenues exceeding £60m. We opened our new state of the art Head Office in Shoreham-By-Sea, July 2019. Our brand-new HQ has proven to be a positive, fun and productive environment for our workforce. With the contemporary interior design, break-out areas, roof top terrace, games room and 'The Hut', our in-house canteen, employees are thriving in their jobs and having fun! Now a top 100 UK company to work for and a top 10 Telecom business, we are looking for a manager role that is critical to the business. This role is to ensure the effective and efficient running of the Engineering Logistics team, currently 7 employees. This role incorporates our Remote and Field Engineering capabilities across the Group and works closely with our Head of Engineering to facilitate cost effective methods of delivery across the country whilst maintaining high standards of Customer Service. Principal Responsibilities: Working closely with the Head of Engineering and Head of Service Delivery, oversee the Coordination of the Field and Desk Engineers across the Group Manage the team and their progression and reviews. Ensuring Engineers are dispatched efficiently in conjunction with skill set and geographic location, where applicable. Assist in on boarding companies into the Focus Family from an acquisitions process, including aligning Engineering resources and pricing. Monitor, track and report on Delivery to Target performance within the Engineering Team. Working closely with our Purchasing Coordinator, highlight any future stock requirements ensuring Supplier issues and concerns are highlighted. Assist in the planning and roll out of Programmes and Multi Product Projects. Identify role responsibilities within the team and ensure it is structured to facilitate the delivery of service to our Engineers across the Group. Planning and Installations input into Service Delivery Operational Performance. Working with our Head of Engineering, manage our 3rd party contractor book and ensure the quality of their installs is tracked and upheld. Essential Skills and Experience: Calm and organised to ensure workloads are managed effectively - it gets busy and challenges arise. Must be able to think strategically whilst also keeping a close eye on the here and now. Solid knowledge of locations across the UK - we need to know where we are sending engineers, their most efficient route or where to call upon 3rd party companies based on location. Confident when speaking to developers and 3rd Excellent communications skills both verbal and written. Accurate numeracy, written and data entry skills. Proficiency in: MS Excel or similar (collating lists, sorting, filtering, providing summaries and meaningful reports) MS Word or similar (creating and maintaining procedures and manuals about how the department runs) We offer lots of opportunities to develop and further our employee's careers offering training and personal development plans. We are a very sociable Company and regularly hold events such as Pub Quizzes, Sports Events, Awards Ceremonies and many more. We will continue to grow as a Company which will create exciting opportunities for employees of Focus Group. If you can demonstrate the skills required above, please apply on-line today
A great job opportunity has arisen for an IT & Systems Project Coordinator to join our growing business in one of the industry’s premier lighting rental resources. MBS Equipment Company is a world leading provider of lighting equipment and associated facilities to the film and television production industry, including the exclusive supply of service and support at Pinewood’s UK studios.
About the role:
This is a new role within a fast-growing company and the successful candidate will have the opportunity to develop as the company grows. If you enjoy a challenge, contributing to continuous improvement and being part of the team leading the charge in setting up IT best practices, then this is a great opportunity for you.
The IT Systems Project Co-ordinator will take the lead on improving our SharePoint Sites and administrating the system thereafter. The ideal candidate will have an excellent working knowledge of highly technical Cloud solutions including Microsoft SharePoint, Teams, Office365 and Flow etc. We would like you to use your experience to improve and streamline our processes therefore you will need be tuned in to new technologies and best working practices, and keen to implement improvements at an appropriate pace.
You will also be responsible for co-ordinating application and hardware-based projects which may require specifying, documenting and implementing projects using your own skills and managing third party resources to deliver solutions to the business.
In addition, you will also be responsible for providing first and second-line maintenance and system administration to the Company. You will act as the initial contact for MBS users in application, system and hardware support needs with the support of a third-party IT vendor. This will include user and equipment administration and device management across various platforms.
The ideal candidate:
We are looking for a great team player, who is also able to work independently, positively, and proactively. You will be a great communicator, adept at understanding user and system requirements and collaborating on delivering solutions. The ideal candidate must possess the following skills and experience:
Comfortable working at all levels of the business.
Prior experience in an IT Support role, ideally covering both 1st & 2nd Line.
Core knowledge of the complete Office 365 suite of applications, including MS Access and MS Flow.
Experience in working with Network Hardware, Active Directory, Microsoft Server, MS Azure, MSSQL Server, Voip Telephony systems, CCTV systems, would be of benefit.
Flexible, willing, self-motivated and able to get hands on.
Excellent understanding of technology and its impact on the business.
Demonstratable problem solving ability and willingness to persist and overcome obstacles.
Outstanding organisational and time-management skills, with the ability to manage ever changing priorities.
Certification as IT Technician will be an advantage.
Full clean driving license, able to drive to other locations as and when needed.
The full job description can be found in the careers section on our website.
What you will get in return
In return you will receive a salary a competitive salary (depending on experience) with excellent benefits, which include:
25 days holiday plus bank holidays
Private health insurance
Generous pension scheme (6% employer contribution)
Income Protection Insurance
Life Insurance
Discretionary bonus scheme
22/01/2021
Full time
A great job opportunity has arisen for an IT & Systems Project Coordinator to join our growing business in one of the industry’s premier lighting rental resources. MBS Equipment Company is a world leading provider of lighting equipment and associated facilities to the film and television production industry, including the exclusive supply of service and support at Pinewood’s UK studios.
About the role:
This is a new role within a fast-growing company and the successful candidate will have the opportunity to develop as the company grows. If you enjoy a challenge, contributing to continuous improvement and being part of the team leading the charge in setting up IT best practices, then this is a great opportunity for you.
The IT Systems Project Co-ordinator will take the lead on improving our SharePoint Sites and administrating the system thereafter. The ideal candidate will have an excellent working knowledge of highly technical Cloud solutions including Microsoft SharePoint, Teams, Office365 and Flow etc. We would like you to use your experience to improve and streamline our processes therefore you will need be tuned in to new technologies and best working practices, and keen to implement improvements at an appropriate pace.
You will also be responsible for co-ordinating application and hardware-based projects which may require specifying, documenting and implementing projects using your own skills and managing third party resources to deliver solutions to the business.
In addition, you will also be responsible for providing first and second-line maintenance and system administration to the Company. You will act as the initial contact for MBS users in application, system and hardware support needs with the support of a third-party IT vendor. This will include user and equipment administration and device management across various platforms.
The ideal candidate:
We are looking for a great team player, who is also able to work independently, positively, and proactively. You will be a great communicator, adept at understanding user and system requirements and collaborating on delivering solutions. The ideal candidate must possess the following skills and experience:
Comfortable working at all levels of the business.
Prior experience in an IT Support role, ideally covering both 1st & 2nd Line.
Core knowledge of the complete Office 365 suite of applications, including MS Access and MS Flow.
Experience in working with Network Hardware, Active Directory, Microsoft Server, MS Azure, MSSQL Server, Voip Telephony systems, CCTV systems, would be of benefit.
Flexible, willing, self-motivated and able to get hands on.
Excellent understanding of technology and its impact on the business.
Demonstratable problem solving ability and willingness to persist and overcome obstacles.
Outstanding organisational and time-management skills, with the ability to manage ever changing priorities.
Certification as IT Technician will be an advantage.
Full clean driving license, able to drive to other locations as and when needed.
The full job description can be found in the careers section on our website.
What you will get in return
In return you will receive a salary a competitive salary (depending on experience) with excellent benefits, which include:
25 days holiday plus bank holidays
Private health insurance
Generous pension scheme (6% employer contribution)
Income Protection Insurance
Life Insurance
Discretionary bonus scheme
Our long-term partner is actively searching for an immediately available Customer Service Coordinator to join their team on a temporary to permanent basis. The main duties in this role will be answering a high volume of inbound calls regarding financial queries and to ensure that any requests are transferred onto relevant members of the team. Ideally, you will: • Have demonstrable experience working within a busy customer service, or finance department. • Be an energetic individual with fantastic telephone communication skills. • Be capable of handling a high volume of inbound calls per day, meeting KPI's. • Be a committed and reliable professional. In return, you will: • Attain an opportunity within a large finance function, surrounded with like-minded individuals. • Gain invaluable experience at a time where competition for job roles is extremely high. • Work within a fantastic location, with plenty of transport links, including staff access car parking. In uncertain times such as these, roles such as these are hard to come by, therefore, if you are immediately available, hungry to be stuck in with a busy finance function then please submit your CV today. Due to the nature of the role being centred around taking inbound calls, a thorough telephone screening interview process will be in place...... click apply for full job details
29/09/2020
Seasonal
Our long-term partner is actively searching for an immediately available Customer Service Coordinator to join their team on a temporary to permanent basis. The main duties in this role will be answering a high volume of inbound calls regarding financial queries and to ensure that any requests are transferred onto relevant members of the team. Ideally, you will: • Have demonstrable experience working within a busy customer service, or finance department. • Be an energetic individual with fantastic telephone communication skills. • Be capable of handling a high volume of inbound calls per day, meeting KPI's. • Be a committed and reliable professional. In return, you will: • Attain an opportunity within a large finance function, surrounded with like-minded individuals. • Gain invaluable experience at a time where competition for job roles is extremely high. • Work within a fantastic location, with plenty of transport links, including staff access car parking. In uncertain times such as these, roles such as these are hard to come by, therefore, if you are immediately available, hungry to be stuck in with a busy finance function then please submit your CV today. Due to the nature of the role being centred around taking inbound calls, a thorough telephone screening interview process will be in place...... click apply for full job details
Would you be excited to make an impact within a growing global business as an IT Service Desk Coordinator? Youll need a logical mind and be able to follow a process while recommending new methods. You will manage tickets and the escalation process while liaising with stakeholders to manage expectations and prioritise tasks.
Whilst the role is initially for 6 months the scale of the organisation means that longer term opportunities may be available upon successful completion of the fixed term contract.
Role: Service Desk Coordinator
Term: 6 months fixed term contract, with potential for longevity
Salary: £26,165 - £29,240 plus excellent package, (incremental salary, 5 weeks holiday + bank holidays, pension scheme (rises with length of service), death in service, long service reward, paternity, discounted gym membership, maternity and adoption pay and bike to work scheme)
Location: Tamworth within easy reach of the M42 and A5, easily commutable from Sutton Coldfield, Birmingham, Coventry, Warwick, Tamworth, Lichfield, Burton-on-Trent, Nuneaton, Hinckley, Walsall, Cannock, & surrounding areas.
The duties of the IT Coordinator / Service Desk Coordinator will include:
* Monitoring, assessing and assigning Service Desk tickets
* Liaising with Developers and End Users to ensure estimations are given to the business
* First point of contact for support issues and escalations
* Help build up a knowledge base for users
* Ensure tickets are logged correctly and kept up to date
* Enhance processes where required
The following experience is required for the IT Coordinator / Service Desk Coordinator role:
* Demonstrable coordination exposure within a commercial environment
* Experience involved with a IT Service Desk would be beneficial
* A high level of communication - both verbal and written
* Familiar with Windows Operating Systems
* Experience of working in a development environment would prove advantageous yet not essential
* An ITIL background
Big Red are recruiting for this role exclusively and have interview dates booked. If you would like to know more about this vacancy please call (Apply online only) and ask for Dominic Savolainen.
Keywords: IT Coordinator / Service Desk Coordinator, 1st line support analyst, 1st line support technician, first line support analyst, first line support technician, IT Project, IT administration, application engineer, technical support analyst, helpdesk analyst, help desk analyst, IT analyst, IT support technician
29/10/2018
Would you be excited to make an impact within a growing global business as an IT Service Desk Coordinator? Youll need a logical mind and be able to follow a process while recommending new methods. You will manage tickets and the escalation process while liaising with stakeholders to manage expectations and prioritise tasks.
Whilst the role is initially for 6 months the scale of the organisation means that longer term opportunities may be available upon successful completion of the fixed term contract.
Role: Service Desk Coordinator
Term: 6 months fixed term contract, with potential for longevity
Salary: £26,165 - £29,240 plus excellent package, (incremental salary, 5 weeks holiday + bank holidays, pension scheme (rises with length of service), death in service, long service reward, paternity, discounted gym membership, maternity and adoption pay and bike to work scheme)
Location: Tamworth within easy reach of the M42 and A5, easily commutable from Sutton Coldfield, Birmingham, Coventry, Warwick, Tamworth, Lichfield, Burton-on-Trent, Nuneaton, Hinckley, Walsall, Cannock, & surrounding areas.
The duties of the IT Coordinator / Service Desk Coordinator will include:
* Monitoring, assessing and assigning Service Desk tickets
* Liaising with Developers and End Users to ensure estimations are given to the business
* First point of contact for support issues and escalations
* Help build up a knowledge base for users
* Ensure tickets are logged correctly and kept up to date
* Enhance processes where required
The following experience is required for the IT Coordinator / Service Desk Coordinator role:
* Demonstrable coordination exposure within a commercial environment
* Experience involved with a IT Service Desk would be beneficial
* A high level of communication - both verbal and written
* Familiar with Windows Operating Systems
* Experience of working in a development environment would prove advantageous yet not essential
* An ITIL background
Big Red are recruiting for this role exclusively and have interview dates booked. If you would like to know more about this vacancy please call (Apply online only) and ask for Dominic Savolainen.
Keywords: IT Coordinator / Service Desk Coordinator, 1st line support analyst, 1st line support technician, first line support analyst, first line support technician, IT Project, IT administration, application engineer, technical support analyst, helpdesk analyst, help desk analyst, IT analyst, IT support technician
IT Project Coordinator
York
£25,000 - £30,000
To manage existing projects and identify, develop, manage and support service opportunities initiated through projects.
Role:
* To coordinate existing projects; including plans, meeting notes, project activities and risk registers.
* To accompany the Sales Teams as a resource to develop the expansion of service opportunities within projects.
* To organise and lead service reviews with new and existing customers.
* As a key resource with the Project Team, develop processes to promote the smooth and efficient commencement and support of services delivered within projects.
* Prior to the commencement of new services and/or changes to services, gather and present all details required to enable the successful completion of SLA's and Helpdesk facilities.
* To liaise with internal and external resources and teams to co-ordinate and produce service proposals and Statement of Work documents for customer approval.
* To actively seek out and develop opportunities for services physically hosted within A secure environment, delivered through a "Managed Service" model.
* To manage projects from inception through to completion and review.
* Conduct a program of quarterly Service Reviews and ensure that SLA's are being met and enhanced.
* Complete internal project reviews with the Sales Team with the express purpose of developing opportunities with existing Customers and using the knowledge gained to target new Customers.
* Work with the Services Support Team to ensure that newly created services are packaged, communicated internally and repeated.
Ideal Candidate:
* Must have experience of working directly with customers in face to face situations
* Excellent attention to detail, and excellent document writing and reporting skills.
* Excellent organisation skills with experience of prioritising a complicated workload.
* Vast team working experience and the ability to communicate effectively at all levels
* IT industry experience
* Software and IT Security experience
* Commercial knowledge and proposal writing skills and experience
* Highly IT literate
* Ability to travel within the UK and work flexibly
If you are interested in this position please contact Ali on (Apply online only) or email
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
09/09/2016
IT Project Coordinator
York
£25,000 - £30,000
To manage existing projects and identify, develop, manage and support service opportunities initiated through projects.
Role:
* To coordinate existing projects; including plans, meeting notes, project activities and risk registers.
* To accompany the Sales Teams as a resource to develop the expansion of service opportunities within projects.
* To organise and lead service reviews with new and existing customers.
* As a key resource with the Project Team, develop processes to promote the smooth and efficient commencement and support of services delivered within projects.
* Prior to the commencement of new services and/or changes to services, gather and present all details required to enable the successful completion of SLA's and Helpdesk facilities.
* To liaise with internal and external resources and teams to co-ordinate and produce service proposals and Statement of Work documents for customer approval.
* To actively seek out and develop opportunities for services physically hosted within A secure environment, delivered through a "Managed Service" model.
* To manage projects from inception through to completion and review.
* Conduct a program of quarterly Service Reviews and ensure that SLA's are being met and enhanced.
* Complete internal project reviews with the Sales Team with the express purpose of developing opportunities with existing Customers and using the knowledge gained to target new Customers.
* Work with the Services Support Team to ensure that newly created services are packaged, communicated internally and repeated.
Ideal Candidate:
* Must have experience of working directly with customers in face to face situations
* Excellent attention to detail, and excellent document writing and reporting skills.
* Excellent organisation skills with experience of prioritising a complicated workload.
* Vast team working experience and the ability to communicate effectively at all levels
* IT industry experience
* Software and IT Security experience
* Commercial knowledge and proposal writing skills and experience
* Highly IT literate
* Ability to travel within the UK and work flexibly
If you are interested in this position please contact Ali on (Apply online only) or email
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
We are SCC - Specialist Computer Centres , the leading IT services provider in Europe .
We now have an exciting career opportunity for a talented field based IT Support Engineer to provide break/fix repair services for our customers in the East Midlands region .
Skills knowledge & Experience :
* Experienced IT support engineer with Hardware Break Fix and Software/ Operation System – Desk side support experience.
* Previous experience in a field based role with good printers and/or electro-mechanical experience.
* Good diagnostic and problem solving skills combined with extensive hardware break fix experience primarily on Intel desktop, laptop and associated peripherals.
* Printer repair experience on major manufacturer’s equipment, I.E. HP, Lexmark, Epson. In addition familiarity with network operating systems, MS Office, Windows operating systems would be advantageous .
* Full UK driving licence, physically fit to lift , carry and install IT equipment and peripherals
* The role will also involve some installation , moves and changes work, software re- builds, desk moves and telephone patching .
* Based out of our Warrington branch working at client sites configuring applications and hardware on new and existing IT and related devices, including , Desktop, Laptops, Thin Client, Printers, Servers, Switches/routers etc.
* Attending required sites in a timely manner , providing quality solutions to application and hardware problems reported by the customer. This will include reloading operating system, building images , copying data and other information, identifying required parts and replacing parts.
* To advise the customer of problems and keep them informed and updated of the planed resolution and escalate the call if necessary .
* Proactively maintain contact with the relevant area coordinators throughout the day to effectively allocate and manage calls efficiently.
* To promote SCC in a positive and professional manner
We offer a salary of £19,000 per annum together with company van , pension , healthcare and life assurance together with other large company benefits and unrivalled career prospects .
Interested ?
Then click the response button now
09/09/2016
We are SCC - Specialist Computer Centres , the leading IT services provider in Europe .
We now have an exciting career opportunity for a talented field based IT Support Engineer to provide break/fix repair services for our customers in the East Midlands region .
Skills knowledge & Experience :
* Experienced IT support engineer with Hardware Break Fix and Software/ Operation System – Desk side support experience.
* Previous experience in a field based role with good printers and/or electro-mechanical experience.
* Good diagnostic and problem solving skills combined with extensive hardware break fix experience primarily on Intel desktop, laptop and associated peripherals.
* Printer repair experience on major manufacturer’s equipment, I.E. HP, Lexmark, Epson. In addition familiarity with network operating systems, MS Office, Windows operating systems would be advantageous .
* Full UK driving licence, physically fit to lift , carry and install IT equipment and peripherals
* The role will also involve some installation , moves and changes work, software re- builds, desk moves and telephone patching .
* Based out of our Warrington branch working at client sites configuring applications and hardware on new and existing IT and related devices, including , Desktop, Laptops, Thin Client, Printers, Servers, Switches/routers etc.
* Attending required sites in a timely manner , providing quality solutions to application and hardware problems reported by the customer. This will include reloading operating system, building images , copying data and other information, identifying required parts and replacing parts.
* To advise the customer of problems and keep them informed and updated of the planed resolution and escalate the call if necessary .
* Proactively maintain contact with the relevant area coordinators throughout the day to effectively allocate and manage calls efficiently.
* To promote SCC in a positive and professional manner
We offer a salary of £19,000 per annum together with company van , pension , healthcare and life assurance together with other large company benefits and unrivalled career prospects .
Interested ?
Then click the response button now
