Tender Coordinator We are looking for a highly motivated Tender Coordinator to join the Sales Department within a fast-paced environment. This is a 37 hour a week job, based at the Gloucester office. Mon- Thurs 08:30am - 5pm and Fri 08:30am - 4.30pm with a 1 hour lunch break. All applicants must be eligible for UKSC clearances. Key Responsibilities for a Tender Coordinator The Tender Coordinator manages the end-to-end tender process from opportunity identification to submission. The role ensures compliance, accuracy, professional presentation, and coordination across departments including Sales, Engineering & Operations. Lead the bid/no-bid process and coordinate tender submissions. Maintain and develop a library of standard responses, case studies, and CVs. Lead cross functional meetings & reviews ensuring capture of actions, minutes and deadlines. Report regularly on tender pipeline and progress. Preparing, managing, and submitting bids for contracts, ensuring accuracy and compliance. Maintaining effective communication between the entire team. Compiling and formatting tender documents, including drafting plans, policies, and procedures, and ensuring all mandatory documents are updated and accurate. Support the preparation, proofreading, and submission of bids and tenders. Collate team inputs, write and format responses, and ensure compliance with guidelines and deadlines. Document & Records Management: Maintain a library of submissions, templates, case studies, and standard company information. Ensure version control and keep internal systems updated with outcomes and feedback. Opportunity Monitoring: Track tender portals and shared inboxes for new opportunities. Distribute relevant tenders and updates to stakeholders and conduct research to identify new portals and frameworks. Administrative & Team Support: Coordinate, manage & monitor timelines, manage shared calendars, track and ensure contributions from all team members to ensure compliance throughout. Stakeholder Communication: Liaise with internal teams and external clients to support bid progress through clear and timely communication. Minimum requirements for Tender Coordinator Enthusiastic & engaging, proactive, ambitious & forward thinking. Ability to work independently & as part of a team. Ability to work to deadlines with excellent time management skills. A high level of accuracy & organisational skills, along with attention to detail is crucial for ensuring compliance & completeness of tenders. Expectation for a Tender Coordinator Strong IT skills & knowledge of necessary software including MSWord, Excel & Outlook. Excellent written & verbal communication & interpersonal skills and fluency in English. Excellent organisational skills and ability to manage multiple deadlines. Experience with PowerPoint and SharePoint. Ability to manage multiple deadlines. Desirable for a Tender Coordinator Bid/Tender writing qualifications. Experience within technical or telecoms environments. Cherry & White Ltd is a leading international provider of advanced Telecommunications solutions for mission and business critical networks. We are recognised for innovative technology solutions, providing the network infrastructure and associated applications that optimise existing networks, as well as delivering digital transformation programs that provide a seamless transition from legacy to new technology. Compensation for Tender Coordinator Basic salary 32,000 - 35,000 per annum depending on experience. 20 days Annual leave (and 8 Bank Holidays) plus one day Birthday Leave. Pension scheme enrolment once completed 3-month employment. 6-month probation period.
03/03/2026
Full time
Tender Coordinator We are looking for a highly motivated Tender Coordinator to join the Sales Department within a fast-paced environment. This is a 37 hour a week job, based at the Gloucester office. Mon- Thurs 08:30am - 5pm and Fri 08:30am - 4.30pm with a 1 hour lunch break. All applicants must be eligible for UKSC clearances. Key Responsibilities for a Tender Coordinator The Tender Coordinator manages the end-to-end tender process from opportunity identification to submission. The role ensures compliance, accuracy, professional presentation, and coordination across departments including Sales, Engineering & Operations. Lead the bid/no-bid process and coordinate tender submissions. Maintain and develop a library of standard responses, case studies, and CVs. Lead cross functional meetings & reviews ensuring capture of actions, minutes and deadlines. Report regularly on tender pipeline and progress. Preparing, managing, and submitting bids for contracts, ensuring accuracy and compliance. Maintaining effective communication between the entire team. Compiling and formatting tender documents, including drafting plans, policies, and procedures, and ensuring all mandatory documents are updated and accurate. Support the preparation, proofreading, and submission of bids and tenders. Collate team inputs, write and format responses, and ensure compliance with guidelines and deadlines. Document & Records Management: Maintain a library of submissions, templates, case studies, and standard company information. Ensure version control and keep internal systems updated with outcomes and feedback. Opportunity Monitoring: Track tender portals and shared inboxes for new opportunities. Distribute relevant tenders and updates to stakeholders and conduct research to identify new portals and frameworks. Administrative & Team Support: Coordinate, manage & monitor timelines, manage shared calendars, track and ensure contributions from all team members to ensure compliance throughout. Stakeholder Communication: Liaise with internal teams and external clients to support bid progress through clear and timely communication. Minimum requirements for Tender Coordinator Enthusiastic & engaging, proactive, ambitious & forward thinking. Ability to work independently & as part of a team. Ability to work to deadlines with excellent time management skills. A high level of accuracy & organisational skills, along with attention to detail is crucial for ensuring compliance & completeness of tenders. Expectation for a Tender Coordinator Strong IT skills & knowledge of necessary software including MSWord, Excel & Outlook. Excellent written & verbal communication & interpersonal skills and fluency in English. Excellent organisational skills and ability to manage multiple deadlines. Experience with PowerPoint and SharePoint. Ability to manage multiple deadlines. Desirable for a Tender Coordinator Bid/Tender writing qualifications. Experience within technical or telecoms environments. Cherry & White Ltd is a leading international provider of advanced Telecommunications solutions for mission and business critical networks. We are recognised for innovative technology solutions, providing the network infrastructure and associated applications that optimise existing networks, as well as delivering digital transformation programs that provide a seamless transition from legacy to new technology. Compensation for Tender Coordinator Basic salary 32,000 - 35,000 per annum depending on experience. 20 days Annual leave (and 8 Bank Holidays) plus one day Birthday Leave. Pension scheme enrolment once completed 3-month employment. 6-month probation period.
Bid Coordinator (Sales / Office based Reading) Looking for someone who has recently starting off their career in Bid Coordination who is looking for their next challenge. My client is an established MSP and is looking for a Bid Coordinator who can work very closely with the successful, established Sales team to deliver successful outcomes by ensuring smooth coordination of bid activities. This role has scope for significant development and growth. Supporting and enabling the sales teams to respond to bid and tender opportunities effectively and at speed you will be responsible for identifying potential sales opportunities via multiple framework and portal access points. Looking for opportunities, triaging opportunities made available through various online customer portals. Coordinating the efficient review and input into the bid process. Produce the internal bid brief pack to support either bid or no Bid Support the Bid Manager in identifying resources and expertise, establishing the bid planning, integrating it into a workable scheduled. Ensuring bids are submitted on time, complete and accurate. Updating and managing bid library content, ensuring information is of a high quality and easy to access and find. Keping accurate records and providing data insights to inform sales strategy. Document management As the bid coordinator you will be very organised, like process and compliance along with strong communication skills. Assisting in managing timelines, stakeholder contributions, and document compliance for all bids. Working on bid portals, assessing opportunities, and logging them into CRM for review. Ideally you will be familiar with NDAs handling and processing of Non-Disclosure Agreements with internal and external stakeholders. Contribute to continuous improvement of team operations and dynamics. You will need either current Security Clearance or be willing and able to complete the process due to the nature of the work / projects. Office based.
03/03/2026
Full time
Bid Coordinator (Sales / Office based Reading) Looking for someone who has recently starting off their career in Bid Coordination who is looking for their next challenge. My client is an established MSP and is looking for a Bid Coordinator who can work very closely with the successful, established Sales team to deliver successful outcomes by ensuring smooth coordination of bid activities. This role has scope for significant development and growth. Supporting and enabling the sales teams to respond to bid and tender opportunities effectively and at speed you will be responsible for identifying potential sales opportunities via multiple framework and portal access points. Looking for opportunities, triaging opportunities made available through various online customer portals. Coordinating the efficient review and input into the bid process. Produce the internal bid brief pack to support either bid or no Bid Support the Bid Manager in identifying resources and expertise, establishing the bid planning, integrating it into a workable scheduled. Ensuring bids are submitted on time, complete and accurate. Updating and managing bid library content, ensuring information is of a high quality and easy to access and find. Keping accurate records and providing data insights to inform sales strategy. Document management As the bid coordinator you will be very organised, like process and compliance along with strong communication skills. Assisting in managing timelines, stakeholder contributions, and document compliance for all bids. Working on bid portals, assessing opportunities, and logging them into CRM for review. Ideally you will be familiar with NDAs handling and processing of Non-Disclosure Agreements with internal and external stakeholders. Contribute to continuous improvement of team operations and dynamics. You will need either current Security Clearance or be willing and able to complete the process due to the nature of the work / projects. Office based.
Ecommerce Coordinator / Delivery Manager Fully Remote (UK) £45,000 - £55,000 We're supporting a large, established B2B ecommerce platform in the search for an Ecommerce Coordinator / Delivery Manager to support day-to-day platform operations and delivery. This is a non-development role focused on coordination, stability, and delivery across a mature ecommerce ecosystem. You'll sit between internal stakeholders, system integrators, and external partners, ensuring smooth releases, reliable operations, and continuous improvement. The Role Own the day-to-day operation of a B2B ecommerce platform Coordinate with system integrators, agencies, and technology partners Support UAT, releases, and post-release checks Track and manage issues through to resolution Support new site rollouts and platform enhancements Ensure platform stability, data accuracy, and smooth integrations Act as the central point of coordination between tech and the business What We're Looking For Experience in ecommerce operations or delivery (B2B preferred) Strong coordination and stakeholder management skills Comfortable working with Magento / Adobe Commerce (hands-on dev not required) Familiarity with ERP, PIM, integrations, and third-party platforms Confident managing suppliers and external partners Organised, proactive, and delivery-focused Why This Role Fully remote within the UK Stable, long-term platform (not agency-side churn) Clear scope and ownership Minimal politics, strong delivery focus Suited to someone who enjoys being the bridge between technology and the business If you're an ecommerce professional who enjoys making platforms run smoothly and owning delivery without hands-on development, this could be a great fit.
03/03/2026
Full time
Ecommerce Coordinator / Delivery Manager Fully Remote (UK) £45,000 - £55,000 We're supporting a large, established B2B ecommerce platform in the search for an Ecommerce Coordinator / Delivery Manager to support day-to-day platform operations and delivery. This is a non-development role focused on coordination, stability, and delivery across a mature ecommerce ecosystem. You'll sit between internal stakeholders, system integrators, and external partners, ensuring smooth releases, reliable operations, and continuous improvement. The Role Own the day-to-day operation of a B2B ecommerce platform Coordinate with system integrators, agencies, and technology partners Support UAT, releases, and post-release checks Track and manage issues through to resolution Support new site rollouts and platform enhancements Ensure platform stability, data accuracy, and smooth integrations Act as the central point of coordination between tech and the business What We're Looking For Experience in ecommerce operations or delivery (B2B preferred) Strong coordination and stakeholder management skills Comfortable working with Magento / Adobe Commerce (hands-on dev not required) Familiarity with ERP, PIM, integrations, and third-party platforms Confident managing suppliers and external partners Organised, proactive, and delivery-focused Why This Role Fully remote within the UK Stable, long-term platform (not agency-side churn) Clear scope and ownership Minimal politics, strong delivery focus Suited to someone who enjoys being the bridge between technology and the business If you're an ecommerce professional who enjoys making platforms run smoothly and owning delivery without hands-on development, this could be a great fit.
Project Coordinator Ipswich, Suffolk Hybrid - 3 days a week £35,000 - £40,000 We're working with a fast growing enterprise software business who are looking to hire a Project Coordinator to support the delivery of customer facing software implementation projects across web and mobile platforms. This role plays a key part in ensuring projects are well coordinated, clearly communicated, and delivered on time and to a high standard. In this role, you'll work as part of a wider delivery and implementation team, coordinating multiple projects simultaneously and acting as a key point of contact between customers, internal teams and third-party partners. You'll support projects from initial planning through to go-live, helping to manage timelines, track progress, facilitate project meetings and ensure clear communication between technical and non-technical stakeholders. You'll also support requirements gathering, documentation, user acceptance testing (UAT) and post-implementation handover to support teams. We're looking for a Project Coordinator with experience supporting software or SaaS projects, who is comfortable working across cross-functional teams such as engineering, product and account management. You'll be highly organised, proactive and confident managing multiple priorities in a fast paced environment, with a strong focus on delivering a positive customer experience. Experience coordinating software implementation projects is preferred, but strong transferable experience from project support, operations or delivery focused roles is equally welcome. Familiarity with project methodologies such as Agile or Waterfall, along with experience using project management tools, would be beneficial.
03/03/2026
Full time
Project Coordinator Ipswich, Suffolk Hybrid - 3 days a week £35,000 - £40,000 We're working with a fast growing enterprise software business who are looking to hire a Project Coordinator to support the delivery of customer facing software implementation projects across web and mobile platforms. This role plays a key part in ensuring projects are well coordinated, clearly communicated, and delivered on time and to a high standard. In this role, you'll work as part of a wider delivery and implementation team, coordinating multiple projects simultaneously and acting as a key point of contact between customers, internal teams and third-party partners. You'll support projects from initial planning through to go-live, helping to manage timelines, track progress, facilitate project meetings and ensure clear communication between technical and non-technical stakeholders. You'll also support requirements gathering, documentation, user acceptance testing (UAT) and post-implementation handover to support teams. We're looking for a Project Coordinator with experience supporting software or SaaS projects, who is comfortable working across cross-functional teams such as engineering, product and account management. You'll be highly organised, proactive and confident managing multiple priorities in a fast paced environment, with a strong focus on delivering a positive customer experience. Experience coordinating software implementation projects is preferred, but strong transferable experience from project support, operations or delivery focused roles is equally welcome. Familiarity with project methodologies such as Agile or Waterfall, along with experience using project management tools, would be beneficial.
Role: Bid Coordinator Salary: £30-40k plus benefits Job Status: Full time/ Permanent Location: Remote with a quarterly visit to the London office for Team Meetings Vacancy Reference: VR/05400 Role Description: Our client is currently recruiting an organised and detail-driven Bid Coordinator to support a growing Facilities Management business. Working closely with the Bid Manager and wider operational / commercial teams, you'll play a key role in supporting the group's facilities management operations to retain existing contracts and to win new business, including cleaning and consumables in health care settings, education (schools, colleges, universities), offices and other sites. The role is fully home-based 5 days/ week, however, you must be able to and willing to travel/ commute to London/ other UK locations for team meetings quarterly, or as requested. It is essential that you have a background in the support of public sector tendering for facilities management contracts or possess a demonstrable, proven, and transferable skill set. Experience using Salesforce or other CRM systems (e.g. Microsoft Dynamics 365) is highly desirable. Responsibilities: Check the contracts mailbox each morning and then throughout the day, ensuring messages are forwarded to the right person (e.g., Bid Manager) in a timely manner Maintain Salesforce CRM system with records of new opportunities including bid / no bid decisions, opportunity summary details, including proactive monthly reviews of the system Oversee contracts spreadsheet, ensuring contracts which are due to expire are identified and relevant operational managers are notified and asked for clarification on the current situation with the contracts (e.g., coming out to tender soon, extension received etc.) Review Tenders Direct / BiP Solutions adverts and portals daily for potential opportunities Express an interest in opportunities on behalf of the relevant operations and circulate documentation Manage all portal logins Update team calendar and project log on an on-going basis Attend and contribute to weekly tender team meetings Receive and distribute Selection Questionnaire (PSQ) and Invitation to Tender (ITT) documents Complete TUPE Confidentiality returns and circulate TUPE logs Request detailed feedback from the commissioner following notification of successful and non-successful tenders Liaise with operations and Bids Team regarding site visits, events, tender interviews, or presentations and confirm attendance Notify relevant managers of updates and tender outcomes. Practice and promote effective, timely communication both within and outside the company Promote anti-discriminatory practice Protect the confidentiality of customers and of the business Participate in staff development (including supervision), training and performance appraisals as required Promote and fulfil the company's service aims as defined in the company's Statement of Purpose Comply with company policies and procedures as appropriate Participate in meetings as required. Relationships: Accountable to the Group Head of Bids and Contracts Regular contact and interaction with the Bid Managers, Directors, Heads of Departments and other Directors while carrying out duties Contact other people and professionals outside of the group including procurement managers and customer representatives. Person Specification: High level of professional and personal integrity, value-driven and committed to excellence and personal development Ability to coordinate and follow up ensuring all outstanding work is being chased, tracked, and progressed, not dropping or missing anything Ability to work as part of a team, getting on well with both the immediate bid team and as part of the wider business Diplomacy including the ability to assert themselves, acquiring material needed without upsetting colleagues Excellent planning, organisation, and multi-tasking skills Must work well under pressure Personable and confident to communicate internally and externally with a wide range of people Highly committed and prepared to work flexibly to manage workload peaks and troughs common to roles Good level of competence in Microsoft Office applications, particularly Excel Experience administering contracts, portals, expressions of interest and updating trackers, calendars, and other documentation Experience of using tender portals, e.g. ProContract, In Tend Accurate typing skills Excellent attention to detail Ability to work on multiple projects under pressure and within deadlines Ability and willingness to work flexibly to meet tight deadlines Experience of providing administrative and contractual support.
03/03/2026
Full time
Role: Bid Coordinator Salary: £30-40k plus benefits Job Status: Full time/ Permanent Location: Remote with a quarterly visit to the London office for Team Meetings Vacancy Reference: VR/05400 Role Description: Our client is currently recruiting an organised and detail-driven Bid Coordinator to support a growing Facilities Management business. Working closely with the Bid Manager and wider operational / commercial teams, you'll play a key role in supporting the group's facilities management operations to retain existing contracts and to win new business, including cleaning and consumables in health care settings, education (schools, colleges, universities), offices and other sites. The role is fully home-based 5 days/ week, however, you must be able to and willing to travel/ commute to London/ other UK locations for team meetings quarterly, or as requested. It is essential that you have a background in the support of public sector tendering for facilities management contracts or possess a demonstrable, proven, and transferable skill set. Experience using Salesforce or other CRM systems (e.g. Microsoft Dynamics 365) is highly desirable. Responsibilities: Check the contracts mailbox each morning and then throughout the day, ensuring messages are forwarded to the right person (e.g., Bid Manager) in a timely manner Maintain Salesforce CRM system with records of new opportunities including bid / no bid decisions, opportunity summary details, including proactive monthly reviews of the system Oversee contracts spreadsheet, ensuring contracts which are due to expire are identified and relevant operational managers are notified and asked for clarification on the current situation with the contracts (e.g., coming out to tender soon, extension received etc.) Review Tenders Direct / BiP Solutions adverts and portals daily for potential opportunities Express an interest in opportunities on behalf of the relevant operations and circulate documentation Manage all portal logins Update team calendar and project log on an on-going basis Attend and contribute to weekly tender team meetings Receive and distribute Selection Questionnaire (PSQ) and Invitation to Tender (ITT) documents Complete TUPE Confidentiality returns and circulate TUPE logs Request detailed feedback from the commissioner following notification of successful and non-successful tenders Liaise with operations and Bids Team regarding site visits, events, tender interviews, or presentations and confirm attendance Notify relevant managers of updates and tender outcomes. Practice and promote effective, timely communication both within and outside the company Promote anti-discriminatory practice Protect the confidentiality of customers and of the business Participate in staff development (including supervision), training and performance appraisals as required Promote and fulfil the company's service aims as defined in the company's Statement of Purpose Comply with company policies and procedures as appropriate Participate in meetings as required. Relationships: Accountable to the Group Head of Bids and Contracts Regular contact and interaction with the Bid Managers, Directors, Heads of Departments and other Directors while carrying out duties Contact other people and professionals outside of the group including procurement managers and customer representatives. Person Specification: High level of professional and personal integrity, value-driven and committed to excellence and personal development Ability to coordinate and follow up ensuring all outstanding work is being chased, tracked, and progressed, not dropping or missing anything Ability to work as part of a team, getting on well with both the immediate bid team and as part of the wider business Diplomacy including the ability to assert themselves, acquiring material needed without upsetting colleagues Excellent planning, organisation, and multi-tasking skills Must work well under pressure Personable and confident to communicate internally and externally with a wide range of people Highly committed and prepared to work flexibly to manage workload peaks and troughs common to roles Good level of competence in Microsoft Office applications, particularly Excel Experience administering contracts, portals, expressions of interest and updating trackers, calendars, and other documentation Experience of using tender portals, e.g. ProContract, In Tend Accurate typing skills Excellent attention to detail Ability to work on multiple projects under pressure and within deadlines Ability and willingness to work flexibly to meet tight deadlines Experience of providing administrative and contractual support.
Audio Visual Project Co-Ordinator Brief Overview of Role: To provide high-quality operational support to our client s customers and internal business functions. BTO owner of the internal PM process, ensuring jobs are delivered within agreed timescales. This role is office-based at our client's HQ in Maidenhead, all candidates will need to live within a commutable distance. The Benefits: Salary up to 35K based upon experience 28 days holiday, including the 8 bank holiday days - with incremental increases for long service. Pension: Auto-enrol commences at 3 months. If an employee pays 5% into the pension, our client pays 3%. After one year in the company pension, our client matches the 5%, after one years service a salary sacrifice option is available. Bupa Healthcare after 6 months, including dental cover 28 days holiday, including the 8 bank holiday days - with incremental increases for long service. Bonus scheme: Our client also has a company scorecard bonus, which has financial goals. Once a successful candidate has passed their probationary period, they are eligible to participate when the company hits the targets. This is not a contractual bonus, but today the value is 10% of base salary. Audio Visual Project Coordinator Accountabilities Include / Knowledge & Key Skills PM Support Activities: BTO owner - Managing and coordinating team sessions and master project list. Quality assurance of project collateral received and created for all projects across the team from start to finish. Responsible for closing projects and ensuring the as-built drawings are in the configuration. Creating and distributing of RAMS when required Attendance at all BTO s team calls for awareness of current projects Attend all PM team meetings to assist with project allocation and to allocate projects in the absence of the Operations Manager Managing small projects, where there is no Project Manager - booking resource, coordinating the procurement plan, agreeing on installation dates with the customer, agreeing on attendances with the customer, and reviewing the final sign-off off Assisting the sales team with internal documentation Preparing Subcontractor Scope of Works templates based upon information provided by the Project Manager and coordinating the purchase order with the ISEs. Coordinating Site Survey Projects. Arranging resources and booking dates with the customer. Obtain documentation and forward the site surveys to the Sales Consultant Supporting the Senior PC in day-to-day activities Essential: Strong customer service and support focus with a desire to deliver a high-quality service Good interpersonal and communication skills Self-motivated with the ability to take ownership and responsibility Ability to multitask, work under pressure, and meet tight deadlines A desire to learn and improve skills and knowledge Fast learner, energetic, enthusiastic Positive can-do attitude Team player Good numeracy and written skills PC skills Excel, Word, PowerPoint Processing PM and Design Team Timesheets as allocated by the Operations Manager FOH Phone answering IMS and Quality Policy awareness and development Supporting the PM or Operations Manager in calls/ad hoc administration requirements Critical Success Factors: Achieving High levels of customer satisfaction Demonstrations of ownership of problems Delivering projects within agreed timescales Comply with departmental processes and procedures
25/02/2026
Full time
Audio Visual Project Co-Ordinator Brief Overview of Role: To provide high-quality operational support to our client s customers and internal business functions. BTO owner of the internal PM process, ensuring jobs are delivered within agreed timescales. This role is office-based at our client's HQ in Maidenhead, all candidates will need to live within a commutable distance. The Benefits: Salary up to 35K based upon experience 28 days holiday, including the 8 bank holiday days - with incremental increases for long service. Pension: Auto-enrol commences at 3 months. If an employee pays 5% into the pension, our client pays 3%. After one year in the company pension, our client matches the 5%, after one years service a salary sacrifice option is available. Bupa Healthcare after 6 months, including dental cover 28 days holiday, including the 8 bank holiday days - with incremental increases for long service. Bonus scheme: Our client also has a company scorecard bonus, which has financial goals. Once a successful candidate has passed their probationary period, they are eligible to participate when the company hits the targets. This is not a contractual bonus, but today the value is 10% of base salary. Audio Visual Project Coordinator Accountabilities Include / Knowledge & Key Skills PM Support Activities: BTO owner - Managing and coordinating team sessions and master project list. Quality assurance of project collateral received and created for all projects across the team from start to finish. Responsible for closing projects and ensuring the as-built drawings are in the configuration. Creating and distributing of RAMS when required Attendance at all BTO s team calls for awareness of current projects Attend all PM team meetings to assist with project allocation and to allocate projects in the absence of the Operations Manager Managing small projects, where there is no Project Manager - booking resource, coordinating the procurement plan, agreeing on installation dates with the customer, agreeing on attendances with the customer, and reviewing the final sign-off off Assisting the sales team with internal documentation Preparing Subcontractor Scope of Works templates based upon information provided by the Project Manager and coordinating the purchase order with the ISEs. Coordinating Site Survey Projects. Arranging resources and booking dates with the customer. Obtain documentation and forward the site surveys to the Sales Consultant Supporting the Senior PC in day-to-day activities Essential: Strong customer service and support focus with a desire to deliver a high-quality service Good interpersonal and communication skills Self-motivated with the ability to take ownership and responsibility Ability to multitask, work under pressure, and meet tight deadlines A desire to learn and improve skills and knowledge Fast learner, energetic, enthusiastic Positive can-do attitude Team player Good numeracy and written skills PC skills Excel, Word, PowerPoint Processing PM and Design Team Timesheets as allocated by the Operations Manager FOH Phone answering IMS and Quality Policy awareness and development Supporting the PM or Operations Manager in calls/ad hoc administration requirements Critical Success Factors: Achieving High levels of customer satisfaction Demonstrations of ownership of problems Delivering projects within agreed timescales Comply with departmental processes and procedures
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Bid team The Bid Coordinator will support the end-to-end bid and proposal process ensuring timely, accurate, and compelling submissions for new business opportunities. You will work closely with both the sales and the technical teams to coordinate responses to RFPs, RFQs, and tenders, maintaining high standards of quality and compliance. Additionally, you will be responsible for: • Supporting the Bid Director in planning bid schedules, deliverables, and key milestones • Maintaining and updating the bid tracker, bid library, and proposal templates • Undertaking portal research to produce and maintain a repository of potential Public Sector prospects whose current contracts are due for renewal • Providing the Bid Director with weekly / monthly / quarterly reports on time, providing updates on agreed personal KPIs • Collating, formating, and proofreading written content (technical, commercial, and corporate) • Assisting in developing standard responses and reusable content for future bids • Maintaining version control and consistency across all bid documentation • Building strong working relationships with the Sales team Salary £35-£40k DOE Hybrid working for a good work/life balance 1 day a week in the Reigate office (Wednesdays) The talents we are excited to see You will have the following experience/skills: • 1-3 yrs Bid coordination, proposal support, or sales operations (preferably in IT, technology, or professional services) experience • Excellent written and verbal communication skills • Strong organisational and time-management skills ability to handle multiple bids concurrently • Competent with Microsoft office packages • Familiarity with proposal automation platforms (e.g., Qvidian, Loopio, RFPIO) • Committed to continual education by attending workshops, events, certification courses, and professional publications • Attention to detail, quality, and compliance Your exclusive benefits • A comprehensive Private Healthcare and Cash Plan • Pension and life insurance • Entry to the £3,000 quarterly Dreamball draw • Personalised training and development pathways • Regular fully funded companywide events • Monthly outstanding performer accolades • Enriching paid volunteering days • A rewarding Refer a friend scheme (£1,000) • The flexibility to adjust your holiday allowance (25 days pa) • Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
20/02/2026
Full time
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Bid team The Bid Coordinator will support the end-to-end bid and proposal process ensuring timely, accurate, and compelling submissions for new business opportunities. You will work closely with both the sales and the technical teams to coordinate responses to RFPs, RFQs, and tenders, maintaining high standards of quality and compliance. Additionally, you will be responsible for: • Supporting the Bid Director in planning bid schedules, deliverables, and key milestones • Maintaining and updating the bid tracker, bid library, and proposal templates • Undertaking portal research to produce and maintain a repository of potential Public Sector prospects whose current contracts are due for renewal • Providing the Bid Director with weekly / monthly / quarterly reports on time, providing updates on agreed personal KPIs • Collating, formating, and proofreading written content (technical, commercial, and corporate) • Assisting in developing standard responses and reusable content for future bids • Maintaining version control and consistency across all bid documentation • Building strong working relationships with the Sales team Salary £35-£40k DOE Hybrid working for a good work/life balance 1 day a week in the Reigate office (Wednesdays) The talents we are excited to see You will have the following experience/skills: • 1-3 yrs Bid coordination, proposal support, or sales operations (preferably in IT, technology, or professional services) experience • Excellent written and verbal communication skills • Strong organisational and time-management skills ability to handle multiple bids concurrently • Competent with Microsoft office packages • Familiarity with proposal automation platforms (e.g., Qvidian, Loopio, RFPIO) • Committed to continual education by attending workshops, events, certification courses, and professional publications • Attention to detail, quality, and compliance Your exclusive benefits • A comprehensive Private Healthcare and Cash Plan • Pension and life insurance • Entry to the £3,000 quarterly Dreamball draw • Personalised training and development pathways • Regular fully funded companywide events • Monthly outstanding performer accolades • Enriching paid volunteering days • A rewarding Refer a friend scheme (£1,000) • The flexibility to adjust your holiday allowance (25 days pa) • Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
Quality Assurance Engineer Galldris Group Location: Sizewell, Suffolk An exciting opportunity has arisen for a Quality Assurance Engineer to join our Team. To be considered, you will come from a Construction or Civil Engineering Background. The Quality Assurance Engineer will be responsible for the quality assurance process. Ensure a project is handed over with accurate records and within the agreed timescales and quality standards. This document should be read in conjunction with the Galldris Services Ltd Safety Management System. Key Accountabilities to include but not limited to: Support the operational team with accurate record keeping and document control Collate and mange ITPs with engineering team and subcontractors Support design coordinators and design managers with their duties Track equipment and update equipment registers Update and compliance with Project Quality Plan Ensure project compliance with the project and Galldris quality procedures Support engineering team and subcontractors with NCR process Awareness of project specific handover documentation. Track and collate and handover documentation to support Handover File and O&Ms Awareness of Environmental issues within the construction company environment and the Environmental Manual policy and objectives Awareness of Occupational Health and Safety issues within the construction company environment and the Galldris Services Ltd OH&S policy statement and objectives Undertake other duties commensurate with the level of this position Comply with Company polices & procedures Experience/Knowledge: Knowledge of Health & Safety Legislation Good knowledge of plant Construction or Civil Engineering experience is essential Skills: Good Communication Skills Thorough understanding of Workflow Commitment to the implementation of Materials Logistics To be able to work with initiative when outside influences affect planned operations Qualifications: Degree or similar CSCS Card Interested applicants must be eligible to work legally in the UK. Should you feel you have what it takes to be successful in this role then we would love to hear from you. Employee referral scheme - refer a friend or family member to work for Galldris. Galldris is an Equal Opportunities employer and does not discriminate against any protected characteristic. Please note: We are not using recruitment agencies for this role. In the event of speculative CV submissions, no fees will be applicable.
18/02/2026
Full time
Quality Assurance Engineer Galldris Group Location: Sizewell, Suffolk An exciting opportunity has arisen for a Quality Assurance Engineer to join our Team. To be considered, you will come from a Construction or Civil Engineering Background. The Quality Assurance Engineer will be responsible for the quality assurance process. Ensure a project is handed over with accurate records and within the agreed timescales and quality standards. This document should be read in conjunction with the Galldris Services Ltd Safety Management System. Key Accountabilities to include but not limited to: Support the operational team with accurate record keeping and document control Collate and mange ITPs with engineering team and subcontractors Support design coordinators and design managers with their duties Track equipment and update equipment registers Update and compliance with Project Quality Plan Ensure project compliance with the project and Galldris quality procedures Support engineering team and subcontractors with NCR process Awareness of project specific handover documentation. Track and collate and handover documentation to support Handover File and O&Ms Awareness of Environmental issues within the construction company environment and the Environmental Manual policy and objectives Awareness of Occupational Health and Safety issues within the construction company environment and the Galldris Services Ltd OH&S policy statement and objectives Undertake other duties commensurate with the level of this position Comply with Company polices & procedures Experience/Knowledge: Knowledge of Health & Safety Legislation Good knowledge of plant Construction or Civil Engineering experience is essential Skills: Good Communication Skills Thorough understanding of Workflow Commitment to the implementation of Materials Logistics To be able to work with initiative when outside influences affect planned operations Qualifications: Degree or similar CSCS Card Interested applicants must be eligible to work legally in the UK. Should you feel you have what it takes to be successful in this role then we would love to hear from you. Employee referral scheme - refer a friend or family member to work for Galldris. Galldris is an Equal Opportunities employer and does not discriminate against any protected characteristic. Please note: We are not using recruitment agencies for this role. In the event of speculative CV submissions, no fees will be applicable.
Business Systems Analyst (Workflow & Automation) Lancaster (Hybrid) - 3 days office / 2 days home £30,000 £37,000 + 25 days off, biannual bonus, private health The opportunity You d be joining a well-established connectivity and managed services provider operating heavily within the public sector. The business has built a strong reputation for service delivery and continues to win new contracts as it grows. Because of that growth, the focus now is consistency. They want work handled the same way every time rather than relying on individual knowledge or memory. They ve invested in a workflow platform (Joget) and now need someone who can look at how support, projects and internal teams operate and design better ways for work to flow through the company. You ll be improving processes and shaping how the business operates day-to-day, with developers available to help implement anything technical. Day to day You ll sit between support, projects and management, improving how work moves around the business. Key parts of the role will include; designing ticket routing and escalation paths improving onboarding and project workflows removing repetitive manual steps working with teams to standardise how work is done helping teams follow clear processes keeping records organised so audits are straightforward The aim is simple: make day-to-day operations clear, consistent and easy to follow. Who we are looking for We re looking for someone who naturally brings structure and clarity to how work happens. Typical backgrounds could include; Service / Operations Analyst ITSM / PSA / Workflow system administrator Technical Project / Delivery Coordinator Business Systems or Automation Analyst Senior service desk engineer who became the go-to for process questions You don t need to be a developer, and deep compliance experience isn t required but exposure to workflow tools, automation platforms or audit processes would definitely help. Personality and collaboration matter here the role works across the whole business. The next steps If this sounds like you, or you d like to find out more about the opportunity, you ve got three options. Call Joe White at CRG TEC we re open about the role, the challenges and what success looks like Drop Joe a message on LinkedIn and he ll come back to you Send your CV to this advert and Joe will give you a call to discuss further (or let you know if it s not quite right
12/02/2026
Full time
Business Systems Analyst (Workflow & Automation) Lancaster (Hybrid) - 3 days office / 2 days home £30,000 £37,000 + 25 days off, biannual bonus, private health The opportunity You d be joining a well-established connectivity and managed services provider operating heavily within the public sector. The business has built a strong reputation for service delivery and continues to win new contracts as it grows. Because of that growth, the focus now is consistency. They want work handled the same way every time rather than relying on individual knowledge or memory. They ve invested in a workflow platform (Joget) and now need someone who can look at how support, projects and internal teams operate and design better ways for work to flow through the company. You ll be improving processes and shaping how the business operates day-to-day, with developers available to help implement anything technical. Day to day You ll sit between support, projects and management, improving how work moves around the business. Key parts of the role will include; designing ticket routing and escalation paths improving onboarding and project workflows removing repetitive manual steps working with teams to standardise how work is done helping teams follow clear processes keeping records organised so audits are straightforward The aim is simple: make day-to-day operations clear, consistent and easy to follow. Who we are looking for We re looking for someone who naturally brings structure and clarity to how work happens. Typical backgrounds could include; Service / Operations Analyst ITSM / PSA / Workflow system administrator Technical Project / Delivery Coordinator Business Systems or Automation Analyst Senior service desk engineer who became the go-to for process questions You don t need to be a developer, and deep compliance experience isn t required but exposure to workflow tools, automation platforms or audit processes would definitely help. Personality and collaboration matter here the role works across the whole business. The next steps If this sounds like you, or you d like to find out more about the opportunity, you ve got three options. Call Joe White at CRG TEC we re open about the role, the challenges and what success looks like Drop Joe a message on LinkedIn and he ll come back to you Send your CV to this advert and Joe will give you a call to discuss further (or let you know if it s not quite right
To P rovide first-line support for our global ERP systems, currently Microsoft Dynamics AX 2012, transitioning to D365 Finance & Operations. This role will be responsible for troubleshooting, user support, system monitoring, and assisting with the transition to D365. The ideal candidate will have experience in ERP application support, working with business users across multiple regions, and ensuring smooth system operation in areas such as finance, procurement, inventory, projects, and manufacturing. Directly Reports To IT Project Delivery Coordinator Internal relationships ERP Users & D365 Project Team Members Directly supervises None Main Responsibilities Deliver first-line support for AX 2012 and D365 F&O across various regions, including the UK, US, Canada, Australia, the Middle East, and Qatar. Diagnose and resolve system issues promptly to support end-users effectively. Escalate more complex problems to second-line and third-line support required. Contribute to user training and documentation on common issues and best practices. Assist with ERP upgrades, patches, and system testing during the D365 implementation. Collaborate with finance, procurement, inventory, and project teams to maintain efficient ERP processes. Monitor system performance and report critical issues proactively. Work in concert with IT and business teams to promote process improvements. Individual Quality and Safety Responsibilities To comply with STATS and Client quality, safety and environmental management systems and procedures at all times. Ensure all accidents / incidents / near misses / hazards are immediately reported and relevant paperwork is complete. Internal Training Requirements Environmental Awareness STATS Internal Courses - Basic Level Experience supporting Microsoft Dynamics AX2012 or D365 F&O (essential) Upgrading of finance, procurement, inventory, or manufacturing within an ERP system. Strong troubleshooting skills and ability to document and resolve support tickets Ability to communicate technical issues to non-technical users Experience with SQL, Power BI, or SSRS Qualifications Degree in information systems, business management or other relevant discipline preferable. SQL and Microsoft SSRS. Experience in supporting Tier 1 ERP system (e.g. SAP, Oracle, AX) Personal Qualities Strong knowledge of system and software quality assurance best practices and methodologies. Strong customer-service orientation. Excellent written, oral, and interpersonal communication skills. Ability to communicate ideas in both technical and user-friendly language. Ability to conduct research into application issues and products. Highly self-motivated and directed, with keen attention to detail. Able to prioritise and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. Knowledge of applicable data privacy practices and laws. Terms of purchase STATS is an equal opportunity employer, committed to creating an inclusive and diverse environment for all employees, allowing us to deliver our company objectives together. Applicants are encouraged to apply even if they do not meet all of the listed qualifications or experience. We recognise that relevant experience and potential can take many forms, and we value a diversity of backgrounds and perspectives. If you are enthusiastic about the role and believe you could contribute meaningfully, we welcome your application. Where STATS Group Terms of Sale are referenced from and including the 10th July 2025: Download PDF Where STATS Group Terms of Sale are referenced prior to the 10th July 2025: Download PDF For Purchase Orders issued from and including the 10th July 2025: Download PDF For Purchase Orders issued prior to the 10th July 2025: Download PDF
05/02/2026
Full time
To P rovide first-line support for our global ERP systems, currently Microsoft Dynamics AX 2012, transitioning to D365 Finance & Operations. This role will be responsible for troubleshooting, user support, system monitoring, and assisting with the transition to D365. The ideal candidate will have experience in ERP application support, working with business users across multiple regions, and ensuring smooth system operation in areas such as finance, procurement, inventory, projects, and manufacturing. Directly Reports To IT Project Delivery Coordinator Internal relationships ERP Users & D365 Project Team Members Directly supervises None Main Responsibilities Deliver first-line support for AX 2012 and D365 F&O across various regions, including the UK, US, Canada, Australia, the Middle East, and Qatar. Diagnose and resolve system issues promptly to support end-users effectively. Escalate more complex problems to second-line and third-line support required. Contribute to user training and documentation on common issues and best practices. Assist with ERP upgrades, patches, and system testing during the D365 implementation. Collaborate with finance, procurement, inventory, and project teams to maintain efficient ERP processes. Monitor system performance and report critical issues proactively. Work in concert with IT and business teams to promote process improvements. Individual Quality and Safety Responsibilities To comply with STATS and Client quality, safety and environmental management systems and procedures at all times. Ensure all accidents / incidents / near misses / hazards are immediately reported and relevant paperwork is complete. Internal Training Requirements Environmental Awareness STATS Internal Courses - Basic Level Experience supporting Microsoft Dynamics AX2012 or D365 F&O (essential) Upgrading of finance, procurement, inventory, or manufacturing within an ERP system. Strong troubleshooting skills and ability to document and resolve support tickets Ability to communicate technical issues to non-technical users Experience with SQL, Power BI, or SSRS Qualifications Degree in information systems, business management or other relevant discipline preferable. SQL and Microsoft SSRS. Experience in supporting Tier 1 ERP system (e.g. SAP, Oracle, AX) Personal Qualities Strong knowledge of system and software quality assurance best practices and methodologies. Strong customer-service orientation. Excellent written, oral, and interpersonal communication skills. Ability to communicate ideas in both technical and user-friendly language. Ability to conduct research into application issues and products. Highly self-motivated and directed, with keen attention to detail. Able to prioritise and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. Knowledge of applicable data privacy practices and laws. Terms of purchase STATS is an equal opportunity employer, committed to creating an inclusive and diverse environment for all employees, allowing us to deliver our company objectives together. Applicants are encouraged to apply even if they do not meet all of the listed qualifications or experience. We recognise that relevant experience and potential can take many forms, and we value a diversity of backgrounds and perspectives. If you are enthusiastic about the role and believe you could contribute meaningfully, we welcome your application. Where STATS Group Terms of Sale are referenced from and including the 10th July 2025: Download PDF Where STATS Group Terms of Sale are referenced prior to the 10th July 2025: Download PDF For Purchase Orders issued from and including the 10th July 2025: Download PDF For Purchase Orders issued prior to the 10th July 2025: Download PDF
Data Analyst Stoke-on-Trent, Staffordshire (Commutable from: Crewe, Leek, Cheadle, Sandbach, Stone, Uttoxeter, Congleton) 35,000 - 38,000 + Training + Progression + Benefits Do you have a Data Analyst background looking to work for a globally-renowned manufacturer where you play a vital role within the operations of the business whilst receiving continuous training and development? On offer is a stable permanent role for an ever-growing business where you will be given progression opportunities alongside an excellent benefits package. This company have a global presence and manufacture a specialist product which has uses across bullet-proof industries. As a result of recent success this is a new position within a close-knit team. You will be based out of the company's modern and fully equipped office / workshop. You will be liaising with Production and Engineering teams providing a range of analysis. This will support the development of precise planning and schedules. This role would suit a Data, Business or Production analyst looking to receive technical training and progression to develop your career within a secure industry and company. The role: Coordinating the Manufacturing processes. Monday - Friday office based role (7am - 4pm). Analysing a range of data through communication with Operations, Engineering and Production. The person: Coordinator / Coordination / Planning / Scheduling experience. Data Analyst background - IT, Operations, Engineering Ideally located to Stoke-on-Trent.
08/10/2025
Full time
Data Analyst Stoke-on-Trent, Staffordshire (Commutable from: Crewe, Leek, Cheadle, Sandbach, Stone, Uttoxeter, Congleton) 35,000 - 38,000 + Training + Progression + Benefits Do you have a Data Analyst background looking to work for a globally-renowned manufacturer where you play a vital role within the operations of the business whilst receiving continuous training and development? On offer is a stable permanent role for an ever-growing business where you will be given progression opportunities alongside an excellent benefits package. This company have a global presence and manufacture a specialist product which has uses across bullet-proof industries. As a result of recent success this is a new position within a close-knit team. You will be based out of the company's modern and fully equipped office / workshop. You will be liaising with Production and Engineering teams providing a range of analysis. This will support the development of precise planning and schedules. This role would suit a Data, Business or Production analyst looking to receive technical training and progression to develop your career within a secure industry and company. The role: Coordinating the Manufacturing processes. Monday - Friday office based role (7am - 4pm). Analysing a range of data through communication with Operations, Engineering and Production. The person: Coordinator / Coordination / Planning / Scheduling experience. Data Analyst background - IT, Operations, Engineering Ideally located to Stoke-on-Trent.
Service Delivery Coordinator Our client is a leading UK wide IT Solutions Provider who were established with a mission to provide market leading IT hardware maintenance services to large retail, hospitality and public sector businesses in the UK. They have built strong partnerships throughout the industry and have created a services portfolio that allows their partners to offer best of breed services to their clients. Due to exciting growth they are now seeking a Service Delivery Coordinator to join their friendly and supportive team. About the Role We're looking for a highly organised and detail-driven Service Delivery Coordinator to support our engineering and service delivery teams. In this pivotal role, you'll manage scheduling, coordinate resources, and ensure smooth communication between clients and internal teams. If you thrive in a fast-paced environment and enjoy keeping operations running like clockwork, this could be the perfect fit. Key Responsibilities Schedule and coordinate work assignments with engineers Manage and track parts inventory Maintain and update the job management system Support monthly client account reconciliations Communicate professionally with clients to ensure service excellence Provide administrative support to Service Delivery Managers Arrange travel and accommodation for engineers when required Experience & Skills Previous experience in administration or scheduling roles Strong proficiency in IT systems and MS365 (Word, Excel, Outlook) Excellent organisational and administration skills High accuracy in data entry and typing Familiarity with office-based administrative tasks Professional phone manner and strong communication skills Why Join Us? This is an exciting opportunity for someone who enjoys structure, thrives on multitasking, and takes pride in delivering exceptional support. As a Service Delivery Coordinator, you'll play a key role in ensuring our engineering operations run smoothly and efficiently. If you're ready to bring your skills to a team that values precision and collaboration, we'd love to hear from you. Job Type: Full-time Location: On-site (Free parking available) Additional Pay: Bonus scheme
03/10/2025
Full time
Service Delivery Coordinator Our client is a leading UK wide IT Solutions Provider who were established with a mission to provide market leading IT hardware maintenance services to large retail, hospitality and public sector businesses in the UK. They have built strong partnerships throughout the industry and have created a services portfolio that allows their partners to offer best of breed services to their clients. Due to exciting growth they are now seeking a Service Delivery Coordinator to join their friendly and supportive team. About the Role We're looking for a highly organised and detail-driven Service Delivery Coordinator to support our engineering and service delivery teams. In this pivotal role, you'll manage scheduling, coordinate resources, and ensure smooth communication between clients and internal teams. If you thrive in a fast-paced environment and enjoy keeping operations running like clockwork, this could be the perfect fit. Key Responsibilities Schedule and coordinate work assignments with engineers Manage and track parts inventory Maintain and update the job management system Support monthly client account reconciliations Communicate professionally with clients to ensure service excellence Provide administrative support to Service Delivery Managers Arrange travel and accommodation for engineers when required Experience & Skills Previous experience in administration or scheduling roles Strong proficiency in IT systems and MS365 (Word, Excel, Outlook) Excellent organisational and administration skills High accuracy in data entry and typing Familiarity with office-based administrative tasks Professional phone manner and strong communication skills Why Join Us? This is an exciting opportunity for someone who enjoys structure, thrives on multitasking, and takes pride in delivering exceptional support. As a Service Delivery Coordinator, you'll play a key role in ensuring our engineering operations run smoothly and efficiently. If you're ready to bring your skills to a team that values precision and collaboration, we'd love to hear from you. Job Type: Full-time Location: On-site (Free parking available) Additional Pay: Bonus scheme
The University of Manchester
Manchester, Lancashire
Job Title: AI Skills Lead Location: Oxford Road, Manchester Salary: UoM Grade 7 £47,389 - £58,225 per annum depending on experience Job Type: Fixed Term - 60 months, Full Time - 35 hours per week (1 FTE) Closing Date: 28/09/2025 Our Commitment to Inclusion: We're committed to creating an inclusive environment where everyone can thrive. We encourage applications from people of all backgrounds and lived experiences, especially those who are underrepresented in tech and leadership roles. If you're excited about this role but unsure whether you meet every requirement please apply anyway. We value potential as much as experience. Lead the University into the AI Future: Whether it's the way we work, learn, discover or make decisions, artificial Intelligence is changing society. At the University of Manchester, we're positively embracing the opportunity AI presents, to transform the organisation boldly and responsibly. We've been pioneers before. We're doing it again. The University of Manchester has always stood at the forefront of progress. We helped usher in the computer age in 1948 with the world's first stored-program computer "The Baby" and Alan Turing helped shape what would become the foundations of AI right here on campus. Home to 25 Nobel laureates, and in the city that helped shape the industrial revolution we've always been a place where innovation meets impact. Manchester 2035 is our long-term strategy to be recognised globally for our research, learning, and civic contribution and AI has a critical role to play, transforming how we teach and learn, reimagining research practices and reshaping operations. We're exploring how this fast-moving technology can support our mission: to advance knowledge, transform lives, and make a difference on a global scale. Artificial Intelligence is already reshaping how we learn, research, and work, but we're at the early stages of this journey. AI is starting to touch every part of university life, from how we support students, to how we conduct research, to how our professional services operate. But for AI to make a real difference, people across the University need the skills, confidence, and curiosity to use it well. That's why we're looking for an AI Skills Lead: to help our community build the confidence and capability to use AI in informed, inclusive and impactful ways. The Role: As our AI Skills Lead, you'll drive the University's learning strategy for AI and data literacy, working across faculties and functions to ensure that every colleague and student is equipped to understand, engage with, and use AI meaningfully. This is your opportunity to shape how one of the UK's leading research universities harnesses AI to drive innovation, enhance education, and transform operations. We're looking for someone to lead the development of AI and data literacy across the University. Someone who can connect the dots between strategy and action, between emerging technologies and real-world challenges, and most importantly, between people. What you will be doing: You'll be part of a small, high-impact Skunkworks innovation team, reporting directly to our Director of AI Innovation and influencing strategy across the institution. This is a new and evolving role, so you'll have plenty of space to shape it, but some of the things you might find yourself doing include: Designing a University-wide approach to AI skills from short-term needs to long-term capability Working with teams across research, teaching, and operations to understand their learning goals Supporting academic and professional services colleagues to build AI into their own work Building or sourcing learning content and resources that are inclusive, engaging, and accessible Nurturing a culture of experimentation encouraging teams to explore, test, and share what works Connecting with partners, peers, and innovators across higher education and beyond Ideally, we are expecting to see: Deep understanding of AI technologies and their application Experience designing and delivering large-scale digital or AI learning strategies Ability to build stakeholder buy-in and shape complex, cross-institutional initiatives Excellent communication able to translate complex concepts into accessible, engaging content What You'll Get: 29 days annual leave, plus bank holidays and December closure days Generous pension scheme Flexible and hybrid working Access to a wide range of staff benefits, including discounts, wellbeing support, and development programmes The chance to lead change in one of the UK's most forward-looking universities Please click APPLY to be redirected to our website to complete an application form. Candidates with experience of; AI Team Leader, AI Skills Manager, AI Skills Coordinator, AI Director, AI Skills Director, AI Specialist, AI Principal, may also be considered for this role.
02/10/2025
Full time
Job Title: AI Skills Lead Location: Oxford Road, Manchester Salary: UoM Grade 7 £47,389 - £58,225 per annum depending on experience Job Type: Fixed Term - 60 months, Full Time - 35 hours per week (1 FTE) Closing Date: 28/09/2025 Our Commitment to Inclusion: We're committed to creating an inclusive environment where everyone can thrive. We encourage applications from people of all backgrounds and lived experiences, especially those who are underrepresented in tech and leadership roles. If you're excited about this role but unsure whether you meet every requirement please apply anyway. We value potential as much as experience. Lead the University into the AI Future: Whether it's the way we work, learn, discover or make decisions, artificial Intelligence is changing society. At the University of Manchester, we're positively embracing the opportunity AI presents, to transform the organisation boldly and responsibly. We've been pioneers before. We're doing it again. The University of Manchester has always stood at the forefront of progress. We helped usher in the computer age in 1948 with the world's first stored-program computer "The Baby" and Alan Turing helped shape what would become the foundations of AI right here on campus. Home to 25 Nobel laureates, and in the city that helped shape the industrial revolution we've always been a place where innovation meets impact. Manchester 2035 is our long-term strategy to be recognised globally for our research, learning, and civic contribution and AI has a critical role to play, transforming how we teach and learn, reimagining research practices and reshaping operations. We're exploring how this fast-moving technology can support our mission: to advance knowledge, transform lives, and make a difference on a global scale. Artificial Intelligence is already reshaping how we learn, research, and work, but we're at the early stages of this journey. AI is starting to touch every part of university life, from how we support students, to how we conduct research, to how our professional services operate. But for AI to make a real difference, people across the University need the skills, confidence, and curiosity to use it well. That's why we're looking for an AI Skills Lead: to help our community build the confidence and capability to use AI in informed, inclusive and impactful ways. The Role: As our AI Skills Lead, you'll drive the University's learning strategy for AI and data literacy, working across faculties and functions to ensure that every colleague and student is equipped to understand, engage with, and use AI meaningfully. This is your opportunity to shape how one of the UK's leading research universities harnesses AI to drive innovation, enhance education, and transform operations. We're looking for someone to lead the development of AI and data literacy across the University. Someone who can connect the dots between strategy and action, between emerging technologies and real-world challenges, and most importantly, between people. What you will be doing: You'll be part of a small, high-impact Skunkworks innovation team, reporting directly to our Director of AI Innovation and influencing strategy across the institution. This is a new and evolving role, so you'll have plenty of space to shape it, but some of the things you might find yourself doing include: Designing a University-wide approach to AI skills from short-term needs to long-term capability Working with teams across research, teaching, and operations to understand their learning goals Supporting academic and professional services colleagues to build AI into their own work Building or sourcing learning content and resources that are inclusive, engaging, and accessible Nurturing a culture of experimentation encouraging teams to explore, test, and share what works Connecting with partners, peers, and innovators across higher education and beyond Ideally, we are expecting to see: Deep understanding of AI technologies and their application Experience designing and delivering large-scale digital or AI learning strategies Ability to build stakeholder buy-in and shape complex, cross-institutional initiatives Excellent communication able to translate complex concepts into accessible, engaging content What You'll Get: 29 days annual leave, plus bank holidays and December closure days Generous pension scheme Flexible and hybrid working Access to a wide range of staff benefits, including discounts, wellbeing support, and development programmes The chance to lead change in one of the UK's most forward-looking universities Please click APPLY to be redirected to our website to complete an application form. Candidates with experience of; AI Team Leader, AI Skills Manager, AI Skills Coordinator, AI Director, AI Skills Director, AI Specialist, AI Principal, may also be considered for this role.
The IT Manager will oversee the technology infrastructure within the property sector, ensuring systems operate efficiently and securely. This role is based in London and requires expertise in managing IT operations and implementing effective technology solutions. Client Details The company is a medium-sized organisation operating in the property industry. Description This role requires hands-on technical expertise and leadership in managing Microsoft environments, network infrastructure, and end-user support. You will be part of a global IT team of 14 colleagues across multiple offices and report directly to the Chief Information Officer (CIO). As the local lead, you will collaborate closely with the IT Coordinator and IT Assistant in London and coordinate initiatives with IT Managers in our other locations. You'll play a key role in delivering effective, reliable, and secure IT services that support our creative and dynamic environment. Key Responsibilities Serve as the primary IT support for the team in London, delivering responsive and professional service. Manage, prioritise, and resolve service requests and incidents related to hardware, software, Microsoft 365, network infrastructure, peripherals, telephony, and standard industry applications. Collaborate with the local Managing Director and other partners to ensure IT priorities align with the office's strategic goals and operational needs. Troubleshoot technical issues effectively, implementing timely and lasting solutions. Maintain accurate documentation within the Service Desk system. Set clear expectations and provide regular updates to the CIO. Manage relationships with local IT service providers and vendors, acting as their primary contact. Create and manage user accounts, access rights, and system permissions, ensuring GDPR and local compliance. Track recurring issues and share insights with the global IT team. Plan and manage procurement of IT equipment and assist with onboarding/offboarding processes. Monitor emerging IT trends and recommend new technologies or process improvements. Profile The successful applicant will have: Proven experience in a similar IT Manager or Senior IT Support role, ideally in a fast-paced, professional environment (experience in the creative industry is a plus). Strong technical knowledge of Microsoft 365 and Entra (Azure), Windows environments, and network configuration. Highly organised with excellent troubleshooting and problem-solving abilities. Capable of working independently while contributing effectively to a team. Clear, professional communicator with strong interpersonal skills and fluency in English (written and verbal). Service-oriented, hands-on, and unafraid to take initiative, no task is too small or too large. Comfortable managing multiple priorities with a calm, solutions-focused mindset. Available when required outside of regular business hours to assist with critical issues or urgent needs, ensuring smooth operations and business continuity. Proactive in seeking improvement and open to change. Job Offer Competitive salary of approximately £65,000 per annum plus benefits Happy with 5 days on site in Central London Generous holiday allowance to promote work-life balance. If you are an experienced IT Manager seeking a permanent role in London, we encourage you to apply and take the next step in your career in the property sector.
01/10/2025
Full time
The IT Manager will oversee the technology infrastructure within the property sector, ensuring systems operate efficiently and securely. This role is based in London and requires expertise in managing IT operations and implementing effective technology solutions. Client Details The company is a medium-sized organisation operating in the property industry. Description This role requires hands-on technical expertise and leadership in managing Microsoft environments, network infrastructure, and end-user support. You will be part of a global IT team of 14 colleagues across multiple offices and report directly to the Chief Information Officer (CIO). As the local lead, you will collaborate closely with the IT Coordinator and IT Assistant in London and coordinate initiatives with IT Managers in our other locations. You'll play a key role in delivering effective, reliable, and secure IT services that support our creative and dynamic environment. Key Responsibilities Serve as the primary IT support for the team in London, delivering responsive and professional service. Manage, prioritise, and resolve service requests and incidents related to hardware, software, Microsoft 365, network infrastructure, peripherals, telephony, and standard industry applications. Collaborate with the local Managing Director and other partners to ensure IT priorities align with the office's strategic goals and operational needs. Troubleshoot technical issues effectively, implementing timely and lasting solutions. Maintain accurate documentation within the Service Desk system. Set clear expectations and provide regular updates to the CIO. Manage relationships with local IT service providers and vendors, acting as their primary contact. Create and manage user accounts, access rights, and system permissions, ensuring GDPR and local compliance. Track recurring issues and share insights with the global IT team. Plan and manage procurement of IT equipment and assist with onboarding/offboarding processes. Monitor emerging IT trends and recommend new technologies or process improvements. Profile The successful applicant will have: Proven experience in a similar IT Manager or Senior IT Support role, ideally in a fast-paced, professional environment (experience in the creative industry is a plus). Strong technical knowledge of Microsoft 365 and Entra (Azure), Windows environments, and network configuration. Highly organised with excellent troubleshooting and problem-solving abilities. Capable of working independently while contributing effectively to a team. Clear, professional communicator with strong interpersonal skills and fluency in English (written and verbal). Service-oriented, hands-on, and unafraid to take initiative, no task is too small or too large. Comfortable managing multiple priorities with a calm, solutions-focused mindset. Available when required outside of regular business hours to assist with critical issues or urgent needs, ensuring smooth operations and business continuity. Proactive in seeking improvement and open to change. Job Offer Competitive salary of approximately £65,000 per annum plus benefits Happy with 5 days on site in Central London Generous holiday allowance to promote work-life balance. If you are an experienced IT Manager seeking a permanent role in London, we encourage you to apply and take the next step in your career in the property sector.
Would you like to support a dynamic annual conference that brings together a diverse group of people to learn, be inspired and collaborate to achieve workplace justice and fight poverty and discrimination? Workplace Justice is a new company limited by guarantee that has been created to take forward the annual New Organising Conference. The New Organising Conference is unique in bringing together a diverse group of participants - trade unions established and new, community organisers, not for profits, academics, lawyers and journalists, with a shared interest in worker rights. In September people will deliver 40 different sessions to an audience of 135 people. Overview of the role This role, which will be largely remote, with regular online supervision and periodic meet-ups, offers the opportunity to support an important social justice initiative which has received hugely positive feedback from participants. You will have a high degree of autonomy, and a varied and interesting workload, as well as the opportunity to interact with and meet inspiring activists and educators. Because of the annual cycle of the conference, you will ideally be able to flex your working hours across the year, with the opportunity for a four week break after the conference. Job description To provide operational support for Workplace Justice and the New Organising Conference with a particular focus on outreach and social media but also covering finance, website, participant database, registration, and governance. Outreach and Operations Support Manager, New Organising Conference 3/4 days/week circa £33,000 f/t/e/ Background Workplace Justice is the organisational home of the annual New Organising Conference, now in its third year, with support from the Network for Social Change The New Organising Conference, held over a weekend, is unique in bringing together a diverse group of participants - trade unions established and new, community organisers, not for profits, academics, lawyers and journalists, with a shared interest in worker rights and community organising. Participants learn, get inspiration and form new collaborations. In September 2025, 60 people delivered 44 different sessions to an audience of 130 people. You can see videos of past conferences here. Overview of the role This role is largely remote, with weekly online supervision and monthly meet-ups with the Coordinator, and twice yearly Board meetups. It offers the opportunity to support an important social justice initiative which has received hugely positive feedback from participants. You will have a high degree of autonomy, and a varied and interesting workload, as well as the opportunity to interact with and meet inspiring activists and educators. Because of the annual cycle of the conference you will ideally be able to flex your working hours across the year, with the opportunity for a four week break after the conference. You are unlikely to be able to take more than one week s holiday during July and August. Summary job description To provide operational support for Workplace Justice and the New Organising Conference, focussing on marketing and communications including social media but with responsibility in addition for finance, the participant database and governance. The role offers 5 weeks paid holiday. PAYE or self-employed status for discussion. Key tasks Raising the profile of NOC and attracting participants and session leaders through social media, email communications and networking Responsibility for ensuring the website evolves in line with the needs of the Conference Maintaining and operating a database of participants, past and present Managing the registration of participants to the conference including taking payment and where necessary issuing invoices, and recruiting volunteers to assist at the conference Supporting the Board led process to select sessions and plan the programme Attending the conference and trouble shooting as necessary Operating a simple finance system Support as needed for initiatives arising from the NOC Any other support tasks that may be required Person specification Essential At least three years experience in a similar role Contacts in and understanding of the trade union movement, UK or international Proven track record of using outreach on social media to achieve results Experience of working independently Close attention to detail in data handling Persuasive and constructive manner in dealing with other people Familiarity with website editors e.g Squarespace Experience of basic financial management Desirable Experience of using the Action Network system Experience of event management Ability to accommodate peaks and troughs in workflow Experience of using graphic design software e.g. Canva, Adobe Experience of website design Experience of managing projects or operations with multiple stakeholders Online interviews will be on October 10th with final in person interviews held in London on October 14th. If selected for an interview, we will email the interview questions ahead of the interview. As well as interviews there will be tests of competencies. All non AI generated applications with an email address will be acknowledged. If selected you will be expected to attend a 24 retreat with the Board on 5/6 December. We especially welcome applications from people who are or have been marginalised in society on the basis of their class background, income, ethnicity, disability, gender identity, sexuality, or other characteristics. Key dates The closing date for applications is midnight on October 4th Online interviews will be on October 10th with notification on October 8th. In person interviews will be held in London on October 14th with notification on October 11th.
04/09/2025
Full time
Would you like to support a dynamic annual conference that brings together a diverse group of people to learn, be inspired and collaborate to achieve workplace justice and fight poverty and discrimination? Workplace Justice is a new company limited by guarantee that has been created to take forward the annual New Organising Conference. The New Organising Conference is unique in bringing together a diverse group of participants - trade unions established and new, community organisers, not for profits, academics, lawyers and journalists, with a shared interest in worker rights. In September people will deliver 40 different sessions to an audience of 135 people. Overview of the role This role, which will be largely remote, with regular online supervision and periodic meet-ups, offers the opportunity to support an important social justice initiative which has received hugely positive feedback from participants. You will have a high degree of autonomy, and a varied and interesting workload, as well as the opportunity to interact with and meet inspiring activists and educators. Because of the annual cycle of the conference, you will ideally be able to flex your working hours across the year, with the opportunity for a four week break after the conference. Job description To provide operational support for Workplace Justice and the New Organising Conference with a particular focus on outreach and social media but also covering finance, website, participant database, registration, and governance. Outreach and Operations Support Manager, New Organising Conference 3/4 days/week circa £33,000 f/t/e/ Background Workplace Justice is the organisational home of the annual New Organising Conference, now in its third year, with support from the Network for Social Change The New Organising Conference, held over a weekend, is unique in bringing together a diverse group of participants - trade unions established and new, community organisers, not for profits, academics, lawyers and journalists, with a shared interest in worker rights and community organising. Participants learn, get inspiration and form new collaborations. In September 2025, 60 people delivered 44 different sessions to an audience of 130 people. You can see videos of past conferences here. Overview of the role This role is largely remote, with weekly online supervision and monthly meet-ups with the Coordinator, and twice yearly Board meetups. It offers the opportunity to support an important social justice initiative which has received hugely positive feedback from participants. You will have a high degree of autonomy, and a varied and interesting workload, as well as the opportunity to interact with and meet inspiring activists and educators. Because of the annual cycle of the conference you will ideally be able to flex your working hours across the year, with the opportunity for a four week break after the conference. You are unlikely to be able to take more than one week s holiday during July and August. Summary job description To provide operational support for Workplace Justice and the New Organising Conference, focussing on marketing and communications including social media but with responsibility in addition for finance, the participant database and governance. The role offers 5 weeks paid holiday. PAYE or self-employed status for discussion. Key tasks Raising the profile of NOC and attracting participants and session leaders through social media, email communications and networking Responsibility for ensuring the website evolves in line with the needs of the Conference Maintaining and operating a database of participants, past and present Managing the registration of participants to the conference including taking payment and where necessary issuing invoices, and recruiting volunteers to assist at the conference Supporting the Board led process to select sessions and plan the programme Attending the conference and trouble shooting as necessary Operating a simple finance system Support as needed for initiatives arising from the NOC Any other support tasks that may be required Person specification Essential At least three years experience in a similar role Contacts in and understanding of the trade union movement, UK or international Proven track record of using outreach on social media to achieve results Experience of working independently Close attention to detail in data handling Persuasive and constructive manner in dealing with other people Familiarity with website editors e.g Squarespace Experience of basic financial management Desirable Experience of using the Action Network system Experience of event management Ability to accommodate peaks and troughs in workflow Experience of using graphic design software e.g. Canva, Adobe Experience of website design Experience of managing projects or operations with multiple stakeholders Online interviews will be on October 10th with final in person interviews held in London on October 14th. If selected for an interview, we will email the interview questions ahead of the interview. As well as interviews there will be tests of competencies. All non AI generated applications with an email address will be acknowledged. If selected you will be expected to attend a 24 retreat with the Board on 5/6 December. We especially welcome applications from people who are or have been marginalised in society on the basis of their class background, income, ethnicity, disability, gender identity, sexuality, or other characteristics. Key dates The closing date for applications is midnight on October 4th Online interviews will be on October 10th with notification on October 8th. In person interviews will be held in London on October 14th with notification on October 11th.
University of Oxford, Mathematical Institute
Oxford, UK
About the role
We are seeking to appoint to an exciting new Full-Stack Development Lead role on a permanent, full time basis. This is a pivotal post within our established and highly impactful IT Team, which has been designed to ensure that our IT and software development operations run smoothly.
As a senior member of the IT team, you will support service delivery by leading, driving and delivering longer-term technical projects to meet deadlines and by maintaining agreed service levels. This new role builds our IT team’s resilience at a senior technical level; you will report to the Head of IT who, amongst other management duties, acts as the overall IT architect and also leads, drives, and delivers various technical projects. As a senior leader, you will also act as a mentor to more junior team members to assist them in developing existing skills and gaining new ones.
This post presents a great opportunity to take ownership of various projects previously overseen by the Head of IT, which could include: maintenance and further development of the departmental website; redesigning and reimplementing the examinations database; and developing various helper and automation scripts for the maintenance and automation of our IT systems. You can find a full list of potential projects outlined in the job description document.
Although you will be primarily based in central Oxford, the department are open to a hybrid working arrangement at typically two days per week from home.
About you
We are looking for candidates who are able to demonstrate a thorough understanding of the principles and technical processes of full-stack web application development, including substantial development experience with an expert level in at least one of Python, PHP or Ruby on Rails, and substantial frontend development experience (e.g. using JavaScript, CSS, HTML).
You will have an honours degree or equivalent experience, with excellent communication and interpersonal skills, in particular the ability to work very closely with a variety of end users including senior academic and professional services staff, students, visitors and collaborators, and to communicate deeply technical concepts to non-technical audiences. You will be highly self-motivated and enjoy working both independently and as an effective member of a small team, with a light management touch.
We proudly hold a departmental Athena SWAN Silver Award and an institutional Race Equality Charter Bronze Award, which guide our progress towards advancing racial and gender equality. As part of our strategic aim to improve staff equality and diversity, we would particularly welcome applications from BAME candidates, who are currently under-represented in positions of this type within the department.
Application Process
If you wish to speak to someone informally about this post, please contact Dr Waldemar Schlackow (Head of IT) [ mailto:waldemar.schlackow@maths.ox.ac.uk ] or Dr Keith Gillow (Director of IT and Physical Resources) [ mailto:keith.gillow@maths.ox.ac.uk ]. Informal enquiries regarding the application process should be directed to the Recruitment Coordinator (email: vacancies@maths.ox.ac.uk ), quoting vacancy reference 161377.
Applicants should read the job description document before writing their application. You will be required to upload a supporting statement, setting out how you meet the selection criteria, a curriculum vitae and the names and contact details of two referees as part of your online application.
If no suitable applicants are identified at Grade 9, an appointment at Grade 8 (£43,414 - £51,805 per annum) with an appropriate adjustment to the duties may be considered.
Applications for this vacancy are to be made online. To apply for this post and for further details, including the job description and selection criteria, please click on the link below:
https://my.corehr.com/pls/uoxrecruit/erq_jobspec_details_form.jobspec?p_id=161377
Only applications received before 12:00 noon UK time on Wednesday 16th November 2022 can be considered.
31/10/2022
Full time
About the role
We are seeking to appoint to an exciting new Full-Stack Development Lead role on a permanent, full time basis. This is a pivotal post within our established and highly impactful IT Team, which has been designed to ensure that our IT and software development operations run smoothly.
As a senior member of the IT team, you will support service delivery by leading, driving and delivering longer-term technical projects to meet deadlines and by maintaining agreed service levels. This new role builds our IT team’s resilience at a senior technical level; you will report to the Head of IT who, amongst other management duties, acts as the overall IT architect and also leads, drives, and delivers various technical projects. As a senior leader, you will also act as a mentor to more junior team members to assist them in developing existing skills and gaining new ones.
This post presents a great opportunity to take ownership of various projects previously overseen by the Head of IT, which could include: maintenance and further development of the departmental website; redesigning and reimplementing the examinations database; and developing various helper and automation scripts for the maintenance and automation of our IT systems. You can find a full list of potential projects outlined in the job description document.
Although you will be primarily based in central Oxford, the department are open to a hybrid working arrangement at typically two days per week from home.
About you
We are looking for candidates who are able to demonstrate a thorough understanding of the principles and technical processes of full-stack web application development, including substantial development experience with an expert level in at least one of Python, PHP or Ruby on Rails, and substantial frontend development experience (e.g. using JavaScript, CSS, HTML).
You will have an honours degree or equivalent experience, with excellent communication and interpersonal skills, in particular the ability to work very closely with a variety of end users including senior academic and professional services staff, students, visitors and collaborators, and to communicate deeply technical concepts to non-technical audiences. You will be highly self-motivated and enjoy working both independently and as an effective member of a small team, with a light management touch.
We proudly hold a departmental Athena SWAN Silver Award and an institutional Race Equality Charter Bronze Award, which guide our progress towards advancing racial and gender equality. As part of our strategic aim to improve staff equality and diversity, we would particularly welcome applications from BAME candidates, who are currently under-represented in positions of this type within the department.
Application Process
If you wish to speak to someone informally about this post, please contact Dr Waldemar Schlackow (Head of IT) [ mailto:waldemar.schlackow@maths.ox.ac.uk ] or Dr Keith Gillow (Director of IT and Physical Resources) [ mailto:keith.gillow@maths.ox.ac.uk ]. Informal enquiries regarding the application process should be directed to the Recruitment Coordinator (email: vacancies@maths.ox.ac.uk ), quoting vacancy reference 161377.
Applicants should read the job description document before writing their application. You will be required to upload a supporting statement, setting out how you meet the selection criteria, a curriculum vitae and the names and contact details of two referees as part of your online application.
If no suitable applicants are identified at Grade 9, an appointment at Grade 8 (£43,414 - £51,805 per annum) with an appropriate adjustment to the duties may be considered.
Applications for this vacancy are to be made online. To apply for this post and for further details, including the job description and selection criteria, please click on the link below:
https://my.corehr.com/pls/uoxrecruit/erq_jobspec_details_form.jobspec?p_id=161377
Only applications received before 12:00 noon UK time on Wednesday 16th November 2022 can be considered.
Site Name: UK - London - Brentford, RTP Posted Date: Sep Are you a proven Clinical Study Manager with operational credibility, demonstrated ability to input to and influence studies/projects through operational expertise, and demonstrated excellence in stakeholder management? If so, then this position could be a perfect fit for you! We are currently seeking a Clinical Global Study Delivery Lead to join the team on a permanent, full-time basis. As the successful candidate, you'll be responsible for the global set-up, coordination and delivery of Investigator Initiated Studies (IIS) and Supported Collaborative Studies (SCS) from the Respiratory and Immunology area, specifically this will involve: Proactively managing end to end study delivery for IIS and/or SCS, providing operational support for delivery of assigned studies ensuring they are conducted in accordance to GSK SOPs, relevant legislation, on time and within budget from concept to completion. Working with the GSK supplies team/s to manage commercial and clinical supplies. Working with the finance team/s to effectively forecast budget, track invoicing/payments and track actual spend. Partnering to complete contracting activities such as due diligence and ABAC checks. Study timeline and milestone management. Manage end to end KPI reporting internally on individual study status. In this role you will Be the operational point of contact for the external Study Sponsor and Internal Stakeholders: Be the primary point of contact with SS Coordinators and other key stakeholder groups including data management, safety, biostatistics, legal, compliance, project management. Facilitate engagement between Sponsor and GSK scientific and contracting teams as required Make decisions which balance risk/benefit with clear understanding of impact on the study and project; acts to mitigate risk where appropriate. Interact and build strong relationships with Country Local operating company, MSLs and matrix partners, Study Delivery Director and/or manager to develop and manage study level budget within project budget allocation. Interact effectively across boundaries with other global functions using influencing and relationship-building skills and working together to overcome issues as required. Provide regular progress updates to key stakeholders and escalate issues as required. The position may also include: Leading and driving significant cross-therapeutic/functional business change initiatives according to company and/or group strategy and business needs. Being responsible for implementing new business processes and strategies. Why you? Qualifications & Skills: We are looking for professionals with these required skills to achieve our goals: Bachelor's degree or equivalent in Life Sciences or related field. Previous solid hands-on experience working in clinical operations. Experience of working in academic partnerships and/or external alliances with proven clinical project or alliance management skills. Proven ability to build and nurture relationships with a range of stakeholders. Demonstrated awareness of the principles of quality, safety, risk management and compliance (ICH and GCP). Preferred Qualifications & Skills: If you have the following characteristics, it would be a plus: Advanced degree (e.g., MS, PhD, PharmD) or equivalent experience. Experience of Respiratory and Immunology Drug Development. Excellent leadership skills. Closing Date for Applications: Friday 7th October 2022 (COB) Please take a copy of the Job Description, as this will not be available post closure of the advert. When applying for this role, please use the 'cover letter' of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application. During the course of your application you will be requested to complete voluntary information which will be used in monitoring the effectiveness of our equality and diversity policies. Your information will be treated as confidential and will not be used in any part of the selection process. If you require a reasonable adjustment to the application / selection process to enable you to demonstrate your ability to perform the job requirements, please contact . This will help us to understand any modifications we may need to make to support you throughout our selection process. Why GSK? Uniting science, technology and talent to get ahead of disease together GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued and included. Where they can keep growing and look after their wellbeing.So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Find out more: Annual Report 2021 R&D We're combining the power of genetic and genomic insights into what causes disease, with the speed and scale of artificial intelligence and machine learning (AI/ML) to make better predictions about who a treatment might work for, and why. We believe this powerful combination of data and technology holds the key to fundamentally transforming medical discovery for the better, improving R&D success rates and shaping how even the most challenging diseases, like neurological conditions and cancer, can be both prevented and treated. In 2021 we delivered four major product approvals: Cabenuva for HIV, Jemperli for endometrial cancer, Xevudy for COVID-19 and Apretude, our new long-acting medicine for HIV prevention. Find out more: Our approach to R&D LI-GSK GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We're committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce. As an Equal Opportunity Employer, we are open to all talent. In the US, we also adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class ( US only). We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. Please don't hesitate to contact us if you'd like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities.You can either call us on , or send an email As you apply, we will ask you to share some personal information which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it.Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK..... click apply for full job details
24/09/2022
Full time
Site Name: UK - London - Brentford, RTP Posted Date: Sep Are you a proven Clinical Study Manager with operational credibility, demonstrated ability to input to and influence studies/projects through operational expertise, and demonstrated excellence in stakeholder management? If so, then this position could be a perfect fit for you! We are currently seeking a Clinical Global Study Delivery Lead to join the team on a permanent, full-time basis. As the successful candidate, you'll be responsible for the global set-up, coordination and delivery of Investigator Initiated Studies (IIS) and Supported Collaborative Studies (SCS) from the Respiratory and Immunology area, specifically this will involve: Proactively managing end to end study delivery for IIS and/or SCS, providing operational support for delivery of assigned studies ensuring they are conducted in accordance to GSK SOPs, relevant legislation, on time and within budget from concept to completion. Working with the GSK supplies team/s to manage commercial and clinical supplies. Working with the finance team/s to effectively forecast budget, track invoicing/payments and track actual spend. Partnering to complete contracting activities such as due diligence and ABAC checks. Study timeline and milestone management. Manage end to end KPI reporting internally on individual study status. In this role you will Be the operational point of contact for the external Study Sponsor and Internal Stakeholders: Be the primary point of contact with SS Coordinators and other key stakeholder groups including data management, safety, biostatistics, legal, compliance, project management. Facilitate engagement between Sponsor and GSK scientific and contracting teams as required Make decisions which balance risk/benefit with clear understanding of impact on the study and project; acts to mitigate risk where appropriate. Interact and build strong relationships with Country Local operating company, MSLs and matrix partners, Study Delivery Director and/or manager to develop and manage study level budget within project budget allocation. Interact effectively across boundaries with other global functions using influencing and relationship-building skills and working together to overcome issues as required. Provide regular progress updates to key stakeholders and escalate issues as required. The position may also include: Leading and driving significant cross-therapeutic/functional business change initiatives according to company and/or group strategy and business needs. Being responsible for implementing new business processes and strategies. Why you? Qualifications & Skills: We are looking for professionals with these required skills to achieve our goals: Bachelor's degree or equivalent in Life Sciences or related field. Previous solid hands-on experience working in clinical operations. Experience of working in academic partnerships and/or external alliances with proven clinical project or alliance management skills. Proven ability to build and nurture relationships with a range of stakeholders. Demonstrated awareness of the principles of quality, safety, risk management and compliance (ICH and GCP). Preferred Qualifications & Skills: If you have the following characteristics, it would be a plus: Advanced degree (e.g., MS, PhD, PharmD) or equivalent experience. Experience of Respiratory and Immunology Drug Development. Excellent leadership skills. Closing Date for Applications: Friday 7th October 2022 (COB) Please take a copy of the Job Description, as this will not be available post closure of the advert. When applying for this role, please use the 'cover letter' of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application. During the course of your application you will be requested to complete voluntary information which will be used in monitoring the effectiveness of our equality and diversity policies. Your information will be treated as confidential and will not be used in any part of the selection process. If you require a reasonable adjustment to the application / selection process to enable you to demonstrate your ability to perform the job requirements, please contact . This will help us to understand any modifications we may need to make to support you throughout our selection process. Why GSK? Uniting science, technology and talent to get ahead of disease together GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued and included. Where they can keep growing and look after their wellbeing.So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Find out more: Annual Report 2021 R&D We're combining the power of genetic and genomic insights into what causes disease, with the speed and scale of artificial intelligence and machine learning (AI/ML) to make better predictions about who a treatment might work for, and why. We believe this powerful combination of data and technology holds the key to fundamentally transforming medical discovery for the better, improving R&D success rates and shaping how even the most challenging diseases, like neurological conditions and cancer, can be both prevented and treated. In 2021 we delivered four major product approvals: Cabenuva for HIV, Jemperli for endometrial cancer, Xevudy for COVID-19 and Apretude, our new long-acting medicine for HIV prevention. Find out more: Our approach to R&D LI-GSK GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We're committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce. As an Equal Opportunity Employer, we are open to all talent. In the US, we also adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class ( US only). We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. Please don't hesitate to contact us if you'd like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities.You can either call us on , or send an email As you apply, we will ask you to share some personal information which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it.Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK..... click apply for full job details
Reference No 26238 A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. Job Title Operations Coordinator, Notting Hill Type Permanent Salary Range Competitive Division Residential Sub Division Residential Lettings Department Notting Hill Lettings () Location Notting Hill - (London) Knight Frank is looking to hire an Operations Coordinator to join their busy Notting Hill Lettings office, with the following responsibilities: Customer Experience Provide an exceptional internal and external customer experience in every interaction Assist in answering incoming calls and website enquiries Assist with arranging and organising property visits Maintain a tidy office and reception area Refer clients to a wide range of KF services including Commercial and the Global network Lettings Administration Work with Operations teams to provide a high level of support within agreed timeframes to Office Head. Property listings: Support team members in creating new property activity records Order land registry title checks Best Practice Manage Client Due Diligence process for clients and counterparties Liaise with clients to obtain necessary documents prior to marketing. Ensure correct naming conventions are used on all property files G:drive organisation and maintenance Ensure office compliance and drive audit pass rate improvements working alongside your Compliance Senior Operations Coordinator when necessary Accounts: Accurate generation of sales invoices Ensure accurate records are maintained on all reports General: Prepare reports for weekly and monthly meetings, MBOs and ad hoc requirements Be a trouble shooter with system processes and procedures Mentor new business support team members Demonstrate high competence in all KF systems (Working Life, Hub, Global Life, Power BI, Audit centre, etc.) Local Marketing Create mailers, property brochures, window cards and pitching materials Occasionally arrange and upload EPCs, photos and floorplans Supply imagery and property information for regional publications and central marketing campaigns working alongside your Marketing Senior Operations Coordinator when necessary Adherence of KF marketing, PR and social media guidelines HSE and Information Security Display knowledge of ISO regulations and implement in office Set and implement annual sustainability targets with the assistance of your Compliance Senior Operations Coordinator Ensure all necessary safety checks are completed and logged Ensure all new starters are aware & sent the health and safety protocols and relevant risk assessment Advise teams on office/information security best practice Ensure clear desk & clear screen policies are followed Follow storage & archive protocols Ensure confidential files are treated correctly Liaise & raise security incidents or weaknesses with the Security Analyst Operations Department accounts: Code office invoices Monitor management reporting Ensure accurate performance management records and reports are maintained Assist team with submission of expenses if required Submit Saturday staff timesheets Facilities: Manage office facilities Arrange works/contractors when required Upkeep and maintain office equipment/IT hardware Order stationery and hardware as required Particular Aptitudes/Skills Required 2 years+ experience in a similar operations, administration or secretarial role preferred Proficient with Microsoft office packages Flexibility, adaptability and a co-operative attitude Calm under pressure Excellent standard of English grammar and spelling Diligent and efficient Strong attention to detail Self-motivated Team player
23/09/2022
Full time
Reference No 26238 A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. Job Title Operations Coordinator, Notting Hill Type Permanent Salary Range Competitive Division Residential Sub Division Residential Lettings Department Notting Hill Lettings () Location Notting Hill - (London) Knight Frank is looking to hire an Operations Coordinator to join their busy Notting Hill Lettings office, with the following responsibilities: Customer Experience Provide an exceptional internal and external customer experience in every interaction Assist in answering incoming calls and website enquiries Assist with arranging and organising property visits Maintain a tidy office and reception area Refer clients to a wide range of KF services including Commercial and the Global network Lettings Administration Work with Operations teams to provide a high level of support within agreed timeframes to Office Head. Property listings: Support team members in creating new property activity records Order land registry title checks Best Practice Manage Client Due Diligence process for clients and counterparties Liaise with clients to obtain necessary documents prior to marketing. Ensure correct naming conventions are used on all property files G:drive organisation and maintenance Ensure office compliance and drive audit pass rate improvements working alongside your Compliance Senior Operations Coordinator when necessary Accounts: Accurate generation of sales invoices Ensure accurate records are maintained on all reports General: Prepare reports for weekly and monthly meetings, MBOs and ad hoc requirements Be a trouble shooter with system processes and procedures Mentor new business support team members Demonstrate high competence in all KF systems (Working Life, Hub, Global Life, Power BI, Audit centre, etc.) Local Marketing Create mailers, property brochures, window cards and pitching materials Occasionally arrange and upload EPCs, photos and floorplans Supply imagery and property information for regional publications and central marketing campaigns working alongside your Marketing Senior Operations Coordinator when necessary Adherence of KF marketing, PR and social media guidelines HSE and Information Security Display knowledge of ISO regulations and implement in office Set and implement annual sustainability targets with the assistance of your Compliance Senior Operations Coordinator Ensure all necessary safety checks are completed and logged Ensure all new starters are aware & sent the health and safety protocols and relevant risk assessment Advise teams on office/information security best practice Ensure clear desk & clear screen policies are followed Follow storage & archive protocols Ensure confidential files are treated correctly Liaise & raise security incidents or weaknesses with the Security Analyst Operations Department accounts: Code office invoices Monitor management reporting Ensure accurate performance management records and reports are maintained Assist team with submission of expenses if required Submit Saturday staff timesheets Facilities: Manage office facilities Arrange works/contractors when required Upkeep and maintain office equipment/IT hardware Order stationery and hardware as required Particular Aptitudes/Skills Required 2 years+ experience in a similar operations, administration or secretarial role preferred Proficient with Microsoft office packages Flexibility, adaptability and a co-operative attitude Calm under pressure Excellent standard of English grammar and spelling Diligent and efficient Strong attention to detail Self-motivated Team player
iOS Developer (Tech stack: iOS Developer, Mobile, iPhone, Apple, iOS Developer, Urgent) With operations in over 20 countries our client has fast become a major player within the digital download arena. In addition to an award-winning website, they have launched mobile apps for the iPhone and Android market, the latter of which has been featured on Google Play. They have created a real buzz in the industry have been written up in TechCrunch, The New York Times, The Guardian and many more. They are going through a period of explosive growth and need your help! We are seeking gifted iOS Developer to join their close-knit and extremely talented technical team. We're looking for iOS Developer who are ambitious about building a quality service which brings delight to their users. iOS Developer should be experienced in some or all of the following (full training will be provided to fill any gaps in your skill set): design principles (MVC, MVVC, coordinator), Object-Oriented based languages & design principles (e.g. Java/C#), source code version tools (e.g. git, svn, mercurial), continuous integration environments (e.g. Jenkins, Xcode server), common iOS frameworks (e.g. Foundation, UIKit, AppKit, Core Animation), Swift or Objective-C, unit testing (e.g. XCTest), iOS app release process, performance and memory tuning tools (e.g. Instruments, Xcode), package management tools (e.g. Carthage, SPM, Cocoapods), Software Control Management System (e.g. JIRA, Confluence, Bugzilla) and Bluetooth technologies and supporting frameworks (e.g. Core Bluetooth). Top performers can expect to receive their first promotion (and pay rise) within 6 months. Our client offers a unique working environment including a free onsite restaurant, relaxation pods, games room, background music while you work and flexible working hours. Location: Rochester, Kent / Remote Salary: £30 - £50k + Bonus + Car + Benefits To apply for this position please send your CV to Matt Jones at Noir.
01/02/2022
Full time
iOS Developer (Tech stack: iOS Developer, Mobile, iPhone, Apple, iOS Developer, Urgent) With operations in over 20 countries our client has fast become a major player within the digital download arena. In addition to an award-winning website, they have launched mobile apps for the iPhone and Android market, the latter of which has been featured on Google Play. They have created a real buzz in the industry have been written up in TechCrunch, The New York Times, The Guardian and many more. They are going through a period of explosive growth and need your help! We are seeking gifted iOS Developer to join their close-knit and extremely talented technical team. We're looking for iOS Developer who are ambitious about building a quality service which brings delight to their users. iOS Developer should be experienced in some or all of the following (full training will be provided to fill any gaps in your skill set): design principles (MVC, MVVC, coordinator), Object-Oriented based languages & design principles (e.g. Java/C#), source code version tools (e.g. git, svn, mercurial), continuous integration environments (e.g. Jenkins, Xcode server), common iOS frameworks (e.g. Foundation, UIKit, AppKit, Core Animation), Swift or Objective-C, unit testing (e.g. XCTest), iOS app release process, performance and memory tuning tools (e.g. Instruments, Xcode), package management tools (e.g. Carthage, SPM, Cocoapods), Software Control Management System (e.g. JIRA, Confluence, Bugzilla) and Bluetooth technologies and supporting frameworks (e.g. Core Bluetooth). Top performers can expect to receive their first promotion (and pay rise) within 6 months. Our client offers a unique working environment including a free onsite restaurant, relaxation pods, games room, background music while you work and flexible working hours. Location: Rochester, Kent / Remote Salary: £30 - £50k + Bonus + Car + Benefits To apply for this position please send your CV to Matt Jones at Noir.
Our client based in Wallingford is recruiting for a and enthusiastic Trainee Technical Support Coordinator to join our clients team, who is responsible for servicing software and services. The successful candidate will be enthusiastic about technology and thrive under pressure in a busy environment. They will be open to learning a wide range of new skills, have a logical approach to problem-solving with excellent attention to detail. The Technical Support Coordinator will handle support calls and emails from customers and internal staff, maintain hardware, prepare equipment for on-site delivery. They will report to the Head of Operations. This role may suit a candidate with a passion and interest in IT and seeking a role where they can utilise their skills. JOB RESPONSIBILITIES: Prepare new equipment and run maintenance on existing hardware Setup and prepare equipment for delivery to events Provide technical support for our on-site operations, including some weekends, early mornings and evenings Technical support for our SaaS solutions Set, maintain and exceed customer service standards Log all tickets within our CRM and keep up to date as they progress Progress all outstanding tickets and ensure they are resolved within the relevant time scales To encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to your line manager for improvements Attend training to develop relevant knowledge, techniques and skills Perform any other duties related to the support and delivery of the products, or related third party products, as directed by the management team from time to time. QUALIFICATIONS: Excellent communication skills, particularly over the telephone, with the ability to explain issues clearly and simply, both orally and in writing Although experience in an IT setting is not essential (as full training will be given) an understanding and interest, particularly in software, would be a distinct advantage Previous experience of face-to-face or telephone-based customer service is desired Good understanding of technology and how it is applied in business A high degree of computer literacy and technical competency PERSONAL CHARACTERISTICS: Logical and analytical, with a methodical approach to problem-solving Solution-focused, with ability to prioritise Accurate, with high attention to detail Good team player, yet willing to take personal responsibility for issues Able to follow process and procedures Have a willingness to learn new systems Ability to meet deadlines and manage time effectively Able to be patient, tolerant and problem-solve accordingly Flexible and hardworking approach, with a can-do attitude A passion for success and always striving for excellence Persistent and resilient under pressure, with a good sense of humour Excellent administrative and organisational skills Self-motivated, resourceful and keen to learn and share knowledge Ability to work on own initiative Enthusiastic, motivated, empathetic and professional Be honest and act always with integrity Have a strong customer service mindset Hold a valid UK driving license Hold a valid passport.
10/11/2021
Full time
Our client based in Wallingford is recruiting for a and enthusiastic Trainee Technical Support Coordinator to join our clients team, who is responsible for servicing software and services. The successful candidate will be enthusiastic about technology and thrive under pressure in a busy environment. They will be open to learning a wide range of new skills, have a logical approach to problem-solving with excellent attention to detail. The Technical Support Coordinator will handle support calls and emails from customers and internal staff, maintain hardware, prepare equipment for on-site delivery. They will report to the Head of Operations. This role may suit a candidate with a passion and interest in IT and seeking a role where they can utilise their skills. JOB RESPONSIBILITIES: Prepare new equipment and run maintenance on existing hardware Setup and prepare equipment for delivery to events Provide technical support for our on-site operations, including some weekends, early mornings and evenings Technical support for our SaaS solutions Set, maintain and exceed customer service standards Log all tickets within our CRM and keep up to date as they progress Progress all outstanding tickets and ensure they are resolved within the relevant time scales To encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to your line manager for improvements Attend training to develop relevant knowledge, techniques and skills Perform any other duties related to the support and delivery of the products, or related third party products, as directed by the management team from time to time. QUALIFICATIONS: Excellent communication skills, particularly over the telephone, with the ability to explain issues clearly and simply, both orally and in writing Although experience in an IT setting is not essential (as full training will be given) an understanding and interest, particularly in software, would be a distinct advantage Previous experience of face-to-face or telephone-based customer service is desired Good understanding of technology and how it is applied in business A high degree of computer literacy and technical competency PERSONAL CHARACTERISTICS: Logical and analytical, with a methodical approach to problem-solving Solution-focused, with ability to prioritise Accurate, with high attention to detail Good team player, yet willing to take personal responsibility for issues Able to follow process and procedures Have a willingness to learn new systems Ability to meet deadlines and manage time effectively Able to be patient, tolerant and problem-solve accordingly Flexible and hardworking approach, with a can-do attitude A passion for success and always striving for excellence Persistent and resilient under pressure, with a good sense of humour Excellent administrative and organisational skills Self-motivated, resourceful and keen to learn and share knowledge Ability to work on own initiative Enthusiastic, motivated, empathetic and professional Be honest and act always with integrity Have a strong customer service mindset Hold a valid UK driving license Hold a valid passport.
