Programme Training Lead / Training Lead - 12 Month FTC - London (Hybrid) A fantastic opportunity has arisen for a Programme Training Lead / Training Lead to join our London based law firm on a 12 month contract basis. Key Responsibilities Design and lead the end-to-end training strategy for a major technology transformation involving migration from SharePoint 2013 to iManage Cloud and implementation of new workflow processes. Work with Business Analysts and programme teams to translate future-state workflows and system configuration into practical, role-based training. Develop training materials including guides, quick reference resources, videos and e-learning aligned to the configured iManage and workflow environment. Plan and deliver instructor-led training and hands-on sessions for fee earners, Records teams and business services staff. Manage the training schedule in line with programme milestones and go-live timelines. Monitor training completion, adoption and system usage, providing reporting and targeted follow-up where required. Deliver post-go-live reinforcement training to support sustained adoption of new processes and systems. Key Experience Experience designing and delivering enterprise training programmes for major system migrations or technology transformation initiatives. Experience translating future-state business processes into structured training alongside Business Analysts or process design teams. Strong understanding of business process training rather than generic software training. Experience delivering training across multiple user groups with varying levels of technical proficiency. Background within legal services, professional services, or similarly regulated environments. Strong facilitation skills and experience producing clear training documentation and learning materials. Experience with document management systems and workflow platforms, including iManage. Familiarity with SharePoint 2013 or similar legacy document management systems. Experience using learning management systems (LMS) or training tracking platforms. Strong organisational and programme management skills with the ability to manage complex training schedules. Programme Training Lead / Training Lead - 12 Month FTC - London (Hybrid) In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
31/03/2026
Contractor
Programme Training Lead / Training Lead - 12 Month FTC - London (Hybrid) A fantastic opportunity has arisen for a Programme Training Lead / Training Lead to join our London based law firm on a 12 month contract basis. Key Responsibilities Design and lead the end-to-end training strategy for a major technology transformation involving migration from SharePoint 2013 to iManage Cloud and implementation of new workflow processes. Work with Business Analysts and programme teams to translate future-state workflows and system configuration into practical, role-based training. Develop training materials including guides, quick reference resources, videos and e-learning aligned to the configured iManage and workflow environment. Plan and deliver instructor-led training and hands-on sessions for fee earners, Records teams and business services staff. Manage the training schedule in line with programme milestones and go-live timelines. Monitor training completion, adoption and system usage, providing reporting and targeted follow-up where required. Deliver post-go-live reinforcement training to support sustained adoption of new processes and systems. Key Experience Experience designing and delivering enterprise training programmes for major system migrations or technology transformation initiatives. Experience translating future-state business processes into structured training alongside Business Analysts or process design teams. Strong understanding of business process training rather than generic software training. Experience delivering training across multiple user groups with varying levels of technical proficiency. Background within legal services, professional services, or similarly regulated environments. Strong facilitation skills and experience producing clear training documentation and learning materials. Experience with document management systems and workflow platforms, including iManage. Familiarity with SharePoint 2013 or similar legacy document management systems. Experience using learning management systems (LMS) or training tracking platforms. Strong organisational and programme management skills with the ability to manage complex training schedules. Programme Training Lead / Training Lead - 12 Month FTC - London (Hybrid) In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
3rd Line Analyst (Wintel/AD Specialist) Location: Remote with occasional visits to Derby Contract: 12-month FTC Clearance: Current SC clearance (or above) required - no dual nationality Day Rate: up to £500 - £550 Role Purpose We are seeking an experienced 3rd Line Analyst to join our team, specialising in Wintel and Active Directory environments . You will be responsible for resolving complex technical incidents, supporting a large-scale hybrid infrastructure, and ensuring service excellence across authentication, authorisation, and access services. This role combines business-as-usual support with the opportunity to contribute to solution design and implementation. Key Responsibilities Technical (80%) Respond to incidents and service calls, ensuring SLA targets are consistently met. Deliver higher First Time Fix rates and resolve escalated technical issues. Monitor call queues, liaise with specialist teams, and drive timely resolution. Provide operational support for Microsoft Windows Server, Active Directory, Entra ID, VMware/Hyper-V, and Azure. Manage identity services including Authentication, Federation, and Access Control. Support Windows networking services (DNS, DHCP) and anti-virus solutions. Troubleshoot hybrid infrastructure environments. Create and maintain accurate operational documentation. Administration (20%) Maintain incident records and reporting in ITSM systems. Contribute to SLA reporting and performance metrics. Participate in team/sector meetings and knowledge sharing sessions. Ensure compliance with customer and security policies. Required Skills & Experience 5+ years' experience supporting large hybrid IT environments. 3+ years working with Microsoft Windows Server (all current versions), Active Directory, Entra ID, VMware/Hyper-V. Current SC clearance (or higher) . Strong understanding of ITIL Service Operations (Incident, Request, Problem, Change). Proficiency in PowerShell for automation and reporting. Relevant technical certifications (Microsoft, VMware, Azure). Excellent communication, documentation, and stakeholder management skills. Ability to work under pressure and manage multiple priorities effectively. Desired Skills (Advantageous) In-depth 3rd Line Support experience resolving complex incidents. Modern device management (Intune, Workspace One). Azure PIM & Identity Governance. Microsoft Certifications (eg, AZ-800/801, SC-300). Strong Active Directory deployment, configuration, and troubleshooting experience. Knowledge of enterprise app deployment and conditional access policies. Familiarity with converged technologies (Simplivity, UCS). Personal Attributes Strong analytical and problem-solving skills. Organised, systematic, and detail-oriented. Effective interpersonal skills, with the ability to influence at all levels. Self-driven, adaptable, and collaborative in approach.
03/10/2025
3rd Line Analyst (Wintel/AD Specialist) Location: Remote with occasional visits to Derby Contract: 12-month FTC Clearance: Current SC clearance (or above) required - no dual nationality Day Rate: up to £500 - £550 Role Purpose We are seeking an experienced 3rd Line Analyst to join our team, specialising in Wintel and Active Directory environments . You will be responsible for resolving complex technical incidents, supporting a large-scale hybrid infrastructure, and ensuring service excellence across authentication, authorisation, and access services. This role combines business-as-usual support with the opportunity to contribute to solution design and implementation. Key Responsibilities Technical (80%) Respond to incidents and service calls, ensuring SLA targets are consistently met. Deliver higher First Time Fix rates and resolve escalated technical issues. Monitor call queues, liaise with specialist teams, and drive timely resolution. Provide operational support for Microsoft Windows Server, Active Directory, Entra ID, VMware/Hyper-V, and Azure. Manage identity services including Authentication, Federation, and Access Control. Support Windows networking services (DNS, DHCP) and anti-virus solutions. Troubleshoot hybrid infrastructure environments. Create and maintain accurate operational documentation. Administration (20%) Maintain incident records and reporting in ITSM systems. Contribute to SLA reporting and performance metrics. Participate in team/sector meetings and knowledge sharing sessions. Ensure compliance with customer and security policies. Required Skills & Experience 5+ years' experience supporting large hybrid IT environments. 3+ years working with Microsoft Windows Server (all current versions), Active Directory, Entra ID, VMware/Hyper-V. Current SC clearance (or higher) . Strong understanding of ITIL Service Operations (Incident, Request, Problem, Change). Proficiency in PowerShell for automation and reporting. Relevant technical certifications (Microsoft, VMware, Azure). Excellent communication, documentation, and stakeholder management skills. Ability to work under pressure and manage multiple priorities effectively. Desired Skills (Advantageous) In-depth 3rd Line Support experience resolving complex incidents. Modern device management (Intune, Workspace One). Azure PIM & Identity Governance. Microsoft Certifications (eg, AZ-800/801, SC-300). Strong Active Directory deployment, configuration, and troubleshooting experience. Knowledge of enterprise app deployment and conditional access policies. Familiarity with converged technologies (Simplivity, UCS). Personal Attributes Strong analytical and problem-solving skills. Organised, systematic, and detail-oriented. Effective interpersonal skills, with the ability to influence at all levels. Self-driven, adaptable, and collaborative in approach.
Acorn Insurance and Financial Services Limited
Liverpool
Due to a period of exciting growth Acorn are looking for a highly skilled and experienced Senior Information Security Analyst to join our Information Security Team. Within this role you get the opportunity to join a collaborative team and have a chance to blend GRC responsibilities with technical security experience, all whilst working for a market leading insurance company, supporting and maintaining robust security controls and regulatory compliance.
Job Title: Senior Information Security Analyst (12 month FTC)
Location: Liverpool City Centre, Hybrid working available
Working Hours: Monday to Friday, 37.5 hours per week , 9:00 AM – 5:30 PM
Salary: £50,000 - £60,000 pa (DOE).
What you will be doing:
Work with all parties across the business to identify and assess risk and ensure mitigations are tracked to completion.
Lead the development and maintenance of information security policies, standards and procedures in line with regulatory frameworks and industry standards.
Lead third party risk management processes.
Collaborate across all areas of the business to align security policies and processes with business objectives and regulatory obligations.
Work with Security Operations and IT teams to provide oversight of vulnerability assessments and remediation activities.
Lead on security architecture reviews for new systems and services.
Evaluate technical security controls and recommending improvements.
Support the implementation of security tools and technologies.
Provide oversight of the security incident management process.
Provide security metrics for interested parties at all levels.
Lead the security awareness programme to promote a culture of security within all levels of the Group.
Provide support for internal and external security audits.
Lead security governance meetings representing the Information Security team and standing in for the Head of Information Security when required.
Provide subject matter expertise liaising across all business functions.
What we look for:
Minimum 5 years' experience in information security roles.
Strong leadership and mentorship abilities with a strategic mindset.
Experience with risk assessment methodologies.
Excellent analytical and problem-solving skills with attention to detail.
Strong communication skills with the ability to explain complex security concepts to non-technical stakeholders.
Ability to manage risk and compliance projects and drive security initiatives.
Knowledge of information security frameworks such as ISO 27001 or NIST.
Knowledge of vulnerability management processes.
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
Due to a period of exciting growth Acorn are looking for a highly skilled and experienced Senior Information Security Analyst to join our Information Security Team. Within this role you get the opportunity to join a collaborative team and have a chance to blend GRC responsibilities with technical security experience, all whilst working for a market leading insurance company, supporting and maintaining robust security controls and regulatory compliance.
Job Title: Senior Information Security Analyst (12 month FTC)
Location: Liverpool City Centre, Hybrid working available
Working Hours: Monday to Friday, 37.5 hours per week , 9:00 AM – 5:30 PM
Salary: £50,000 - £60,000 pa (DOE).
What you will be doing:
Work with all parties across the business to identify and assess risk and ensure mitigations are tracked to completion.
Lead the development and maintenance of information security policies, standards and procedures in line with regulatory frameworks and industry standards.
Lead third party risk management processes.
Collaborate across all areas of the business to align security policies and processes with business objectives and regulatory obligations.
Work with Security Operations and IT teams to provide oversight of vulnerability assessments and remediation activities.
Lead on security architecture reviews for new systems and services.
Evaluate technical security controls and recommending improvements.
Support the implementation of security tools and technologies.
Provide oversight of the security incident management process.
Provide security metrics for interested parties at all levels.
Lead the security awareness programme to promote a culture of security within all levels of the Group.
Provide support for internal and external security audits.
Lead security governance meetings representing the Information Security team and standing in for the Head of Information Security when required.
Provide subject matter expertise liaising across all business functions.
What we look for:
Minimum 5 years' experience in information security roles.
Strong leadership and mentorship abilities with a strategic mindset.
Experience with risk assessment methodologies.
Excellent analytical and problem-solving skills with attention to detail.
Strong communication skills with the ability to explain complex security concepts to non-technical stakeholders.
Ability to manage risk and compliance projects and drive security initiatives.
Knowledge of information security frameworks such as ISO 27001 or NIST.
Knowledge of vulnerability management processes.
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
JUNIOR IT DATA ANALYST Applegreen is in a rapid growth phase and is seeking to onboard a Junior IT Data analyst with the skills, experience and dynamism to help deliver projects in a fast-paced retail environment. This role is a 12 month FTC. The role will form part of the Group IT team and is an exciting opportunity for the right candidate to excel. Key Responsibilities: As Applegreen evolves, the responsibilities of this role will too. The core responsibilities will centre around creating and supporting an interface which will aid the Applegreen implementation of Oracle EPM. This position requires an understanding of financial data which sits being an ERP system which will then be used to consolidate our financial company performance. Over and beyond the above, you will: have an understanding and working experience of concepts such as Smartforms and/or VBA. have experience in the areas of solution design, development, troubleshooting and debugging. support the finance teams to ensure the continuity of the quality of data, managing internal and external stakeholders expectations accordingly. Have some experience in Data migration Data Improvement, fixing and support Assist other internal teams in providing diagnoses and fixes for issues raised by the platform Design, document and validate technical solutions Debug and fix code written by yourself and other members of the organization The Candidate should have the following skills: Experience of working with SAP S4/Hana would be advantageous. At least 1 years' experience of working as a data analyst or a similar position. Design, develop and deploy reporting solutions. Monitor critical daily batch flows through multiple internal systems, with an appreciation of the full dataset and its impacts to users Liaise with our onshore/offshore resources, implementing our data quality strategy Liaise with third party vendors to develop and implement interfaces for integration with Applegreen's data structures. Prioritise ad-hoc reporting requests. Identify and find solutions to missing or incomplete data scenarios. Improving/troubleshooting system performance. Follow data standards and change management process About Applegreen Established in 1992, Applegreen is a leading convenience roadside retailer in the Republic of Ireland, the UK and the US in both large-scale Motorway Service Areas and Travel Plazas, as well as smaller petrol stations. The business has grown to over €3BN in annual revenue, operating 559 forecourt sites internationally and employing over 11,000 people. Our products and services include large scale food and beverage operations, convenience stores, roadside refuelling including electric vehicle channels, in addition to a number of other ancillary business lines for example our hotels and gam
23/09/2022
Full time
JUNIOR IT DATA ANALYST Applegreen is in a rapid growth phase and is seeking to onboard a Junior IT Data analyst with the skills, experience and dynamism to help deliver projects in a fast-paced retail environment. This role is a 12 month FTC. The role will form part of the Group IT team and is an exciting opportunity for the right candidate to excel. Key Responsibilities: As Applegreen evolves, the responsibilities of this role will too. The core responsibilities will centre around creating and supporting an interface which will aid the Applegreen implementation of Oracle EPM. This position requires an understanding of financial data which sits being an ERP system which will then be used to consolidate our financial company performance. Over and beyond the above, you will: have an understanding and working experience of concepts such as Smartforms and/or VBA. have experience in the areas of solution design, development, troubleshooting and debugging. support the finance teams to ensure the continuity of the quality of data, managing internal and external stakeholders expectations accordingly. Have some experience in Data migration Data Improvement, fixing and support Assist other internal teams in providing diagnoses and fixes for issues raised by the platform Design, document and validate technical solutions Debug and fix code written by yourself and other members of the organization The Candidate should have the following skills: Experience of working with SAP S4/Hana would be advantageous. At least 1 years' experience of working as a data analyst or a similar position. Design, develop and deploy reporting solutions. Monitor critical daily batch flows through multiple internal systems, with an appreciation of the full dataset and its impacts to users Liaise with our onshore/offshore resources, implementing our data quality strategy Liaise with third party vendors to develop and implement interfaces for integration with Applegreen's data structures. Prioritise ad-hoc reporting requests. Identify and find solutions to missing or incomplete data scenarios. Improving/troubleshooting system performance. Follow data standards and change management process About Applegreen Established in 1992, Applegreen is a leading convenience roadside retailer in the Republic of Ireland, the UK and the US in both large-scale Motorway Service Areas and Travel Plazas, as well as smaller petrol stations. The business has grown to over €3BN in annual revenue, operating 559 forecourt sites internationally and employing over 11,000 people. Our products and services include large scale food and beverage operations, convenience stores, roadside refuelling including electric vehicle channels, in addition to a number of other ancillary business lines for example our hotels and gam
JOB DESCRIPTION - SENIOR TECHNICAL BUSINESS ANALYST 12 MONTH (FTC) Location: Angel, London, United Kingdom Division: International IT, Ticketmaster International Line Manager: Senior Business Analyst Lead - Business Applications Team Contract Terms: Fixed Term, 40 Hours per week (Full time) THE TEAM The IT Business Applications Team is a Development and Support team focused on developing and maintaining ticket printing, fulfilment, and other business critical applications. We develop business critical software that optimizes revenue and is robust, efficient and fits the business objective We also develop reporting, analytic applications and software solutions in response to business needs and objectives. THE JOB We are looking for a technical Business Analyst who will be the vital link between our information technology capacity and our business objectives by supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of our web and cloud-based products. As part of your responsibility, you will be involved at some level throughout the entire system or software development life cycle in an agile driven environment. Upon establishment of the requirements baseline, the focus is shifted towards the management of the requirements specification and verifying the fulfilment of all requirements gathered. The ideal candidate will combine BA techniques and methods, with soft skills and the ability to quickly understand our business domain, strategic direction and target architecture. You will play a key role in enabling the knowledge sharing and transfer of our business rules and requirements for Settlement by communicating complex concepts in a simple manner. WHAT YOU WILL BE DOING Communicate with internal colleagues to understand the needs of departments and the Organisation as a whole Work with external stakeholders to understand and investigate feedback into the service, function or product provided Use data modelling practices to analyse your findings and create suggestions for strategic and operational improvements and changes Consider opportunities and potential risks attached to suggestions you make Identify the processes and information technology required to introduce your recommendations Gain agreement, usually from senior management, of the best method of introducing your recommendations to the business Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary Support staff and teams in making your recommended changes, including helping to resolve any issues Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) Good technical experience as a Business Analyst Excellent communication skills, with the ability to talk and present to a range of audiences The ability to motivate others and lead change Experience in digital transformation - legacy systems to modern architecture patterns (e.g. microservices / data hubs/ SQL) Experience in data - definition, analysis, modelling using SQL Able to quickly gain domain knowledge Able to model and simplify process / business process re-engineering Able to build and maintain relationships with a variety of stakeholders Able to understand, simplify and communicate complex processes Able Elicit, document, analyse complex business requirements including calculation Self-motivated and proactive Able to adapt to the business environment and be resilient when faced with challenges and ambiguity. Performing system analyses on software programs, applications, and web services. Determining system efficiency and functionality by liaising with internal departments and end-users. Reporting to Management and obtaining approval for system development projects. Efficiently integrating new systems, programs, and applications with business operations and services. YOU (BEHAVIOURAL SKILLS) Accountability - We expect the individual to take ownership of various tasks and projects that they are responsible for and provide regular updates, status and report any difficulties that may hinder them from accomplishing set tasks. Teamwork - Be prepared to work as a team player by supporting colleagues where required and helping to provide team updates on a weekly and monthly basis. Communication - Be a very good communicator in all channels of communications (verbally, written, emails). Be able to put together and deliver a very high-level power point presentations when required. Service Excellence - Be able to deliver at a high standard using smart ways to achieve complex tasks in a professional way. Innovation - You should be willing to embrace change and be prepared to take part in suggesting new ways and give new ideas on how to approach certain work situations. NOTE: To work from a Ticketmaster office, full COVID-19 vaccination will be required subject to any legally valid exemptions. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
05/01/2022
Full time
JOB DESCRIPTION - SENIOR TECHNICAL BUSINESS ANALYST 12 MONTH (FTC) Location: Angel, London, United Kingdom Division: International IT, Ticketmaster International Line Manager: Senior Business Analyst Lead - Business Applications Team Contract Terms: Fixed Term, 40 Hours per week (Full time) THE TEAM The IT Business Applications Team is a Development and Support team focused on developing and maintaining ticket printing, fulfilment, and other business critical applications. We develop business critical software that optimizes revenue and is robust, efficient and fits the business objective We also develop reporting, analytic applications and software solutions in response to business needs and objectives. THE JOB We are looking for a technical Business Analyst who will be the vital link between our information technology capacity and our business objectives by supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of our web and cloud-based products. As part of your responsibility, you will be involved at some level throughout the entire system or software development life cycle in an agile driven environment. Upon establishment of the requirements baseline, the focus is shifted towards the management of the requirements specification and verifying the fulfilment of all requirements gathered. The ideal candidate will combine BA techniques and methods, with soft skills and the ability to quickly understand our business domain, strategic direction and target architecture. You will play a key role in enabling the knowledge sharing and transfer of our business rules and requirements for Settlement by communicating complex concepts in a simple manner. WHAT YOU WILL BE DOING Communicate with internal colleagues to understand the needs of departments and the Organisation as a whole Work with external stakeholders to understand and investigate feedback into the service, function or product provided Use data modelling practices to analyse your findings and create suggestions for strategic and operational improvements and changes Consider opportunities and potential risks attached to suggestions you make Identify the processes and information technology required to introduce your recommendations Gain agreement, usually from senior management, of the best method of introducing your recommendations to the business Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary Support staff and teams in making your recommended changes, including helping to resolve any issues Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) Good technical experience as a Business Analyst Excellent communication skills, with the ability to talk and present to a range of audiences The ability to motivate others and lead change Experience in digital transformation - legacy systems to modern architecture patterns (e.g. microservices / data hubs/ SQL) Experience in data - definition, analysis, modelling using SQL Able to quickly gain domain knowledge Able to model and simplify process / business process re-engineering Able to build and maintain relationships with a variety of stakeholders Able to understand, simplify and communicate complex processes Able Elicit, document, analyse complex business requirements including calculation Self-motivated and proactive Able to adapt to the business environment and be resilient when faced with challenges and ambiguity. Performing system analyses on software programs, applications, and web services. Determining system efficiency and functionality by liaising with internal departments and end-users. Reporting to Management and obtaining approval for system development projects. Efficiently integrating new systems, programs, and applications with business operations and services. YOU (BEHAVIOURAL SKILLS) Accountability - We expect the individual to take ownership of various tasks and projects that they are responsible for and provide regular updates, status and report any difficulties that may hinder them from accomplishing set tasks. Teamwork - Be prepared to work as a team player by supporting colleagues where required and helping to provide team updates on a weekly and monthly basis. Communication - Be a very good communicator in all channels of communications (verbally, written, emails). Be able to put together and deliver a very high-level power point presentations when required. Service Excellence - Be able to deliver at a high standard using smart ways to achieve complex tasks in a professional way. Innovation - You should be willing to embrace change and be prepared to take part in suggesting new ways and give new ideas on how to approach certain work situations. NOTE: To work from a Ticketmaster office, full COVID-19 vaccination will be required subject to any legally valid exemptions. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Application Support Analyst - £45k - 12 Months Fixed Term Contract Our client is looking for an experienced 3rd Line Support Analyst to handle queries and issues received from users through the service desk that relate to their systems and applications. Although this is a 3rd level/line support role a large portion of the daily work involves providing 1st line support function for issues related to their CRM platform (Dynamics 365). The role will work closely with users to triage and identify problems and work with the Business Systems team to develop solutions/fixes. Skills/Experience 3+ years-experience in a Systems Analyst or IT Support type-role, supporting applications and/or dealing with users from a technical support and analyst perspective Working experience and knowledge of Dynamics 365 or similar ERP/CRM platforms Strong MS Office skills; Excel, Word, PowerPoint Experience of Customer Relationship Management (CRM) related system processes Excellent communication skills and adept at working with all types of users Ability to engage and communicate proactively and effectively at all levels of the business Skilled at understanding problems and writing requirements and technical descriptions to try and resolve them Experience within a financial services, real estate or commercial markets industry would be a distinct advantage Experience of task and defect tracking tools such as Jira Desirable Qualifications Formal IT qualification (A Level, HND/HNC/BTEC or degree) This person needs to be experienced in IT and/or systems support - This would suit someone who wants to move in to the Business Analyst arena and is looking for a stepping stone to gain some analysis and requirements/problem solving expertise. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
05/11/2021
Application Support Analyst - £45k - 12 Months Fixed Term Contract Our client is looking for an experienced 3rd Line Support Analyst to handle queries and issues received from users through the service desk that relate to their systems and applications. Although this is a 3rd level/line support role a large portion of the daily work involves providing 1st line support function for issues related to their CRM platform (Dynamics 365). The role will work closely with users to triage and identify problems and work with the Business Systems team to develop solutions/fixes. Skills/Experience 3+ years-experience in a Systems Analyst or IT Support type-role, supporting applications and/or dealing with users from a technical support and analyst perspective Working experience and knowledge of Dynamics 365 or similar ERP/CRM platforms Strong MS Office skills; Excel, Word, PowerPoint Experience of Customer Relationship Management (CRM) related system processes Excellent communication skills and adept at working with all types of users Ability to engage and communicate proactively and effectively at all levels of the business Skilled at understanding problems and writing requirements and technical descriptions to try and resolve them Experience within a financial services, real estate or commercial markets industry would be a distinct advantage Experience of task and defect tracking tools such as Jira Desirable Qualifications Formal IT qualification (A Level, HND/HNC/BTEC or degree) This person needs to be experienced in IT and/or systems support - This would suit someone who wants to move in to the Business Analyst arena and is looking for a stepping stone to gain some analysis and requirements/problem solving expertise. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
IT Support Analyst - £45k - 12 Months Fixed Term Contract Our client is looking for an experienced 3rd Line Support Analyst to handle queries and issues received from users through the service desk that relate to their systems and applications. Although this is a 3rd level/line support role a large portion of the daily work involves providing 1st line support function for issues related to our Dynamics 365 platform (our CRM). The role will work closely with users to triage and identify problems and work with the Business Systems team to develop solutions/fixes. Skills/Experience 3+ years-experience in a Systems Analyst or IT Support type-role, supporting applications and/or dealing with users from a technical support and analyst perspective Working experience and knowledge of Dynamics 365 or similar ERP / CRM platforms Strong MS Office skills; Excel, Word, PowerPoint Experience of Customer Relationship Management (CRM) related system processes Excellent communication skills and adept at working with all types of users Ability to engage and communicate proactively and effectively at all levels of the business Skilled at understanding problems and writing requirements and technical descriptions to try and resolve them Experience within a financial services, real estate or commercial markets industry would be a distinct advantage Experience of task and defect tracking tools such as Jira Desirable Qualifications Formal IT qualification (A Level, HND/HNC/BTEC or degree) This person needs to be experienced in IT and/or systems support - This would suit someone who wants to move in to the Business Analyst arena and is looking for a stepping stone to gain some analysis and requirements/problem solving expertise. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
10/09/2021
Full time
IT Support Analyst - £45k - 12 Months Fixed Term Contract Our client is looking for an experienced 3rd Line Support Analyst to handle queries and issues received from users through the service desk that relate to their systems and applications. Although this is a 3rd level/line support role a large portion of the daily work involves providing 1st line support function for issues related to our Dynamics 365 platform (our CRM). The role will work closely with users to triage and identify problems and work with the Business Systems team to develop solutions/fixes. Skills/Experience 3+ years-experience in a Systems Analyst or IT Support type-role, supporting applications and/or dealing with users from a technical support and analyst perspective Working experience and knowledge of Dynamics 365 or similar ERP / CRM platforms Strong MS Office skills; Excel, Word, PowerPoint Experience of Customer Relationship Management (CRM) related system processes Excellent communication skills and adept at working with all types of users Ability to engage and communicate proactively and effectively at all levels of the business Skilled at understanding problems and writing requirements and technical descriptions to try and resolve them Experience within a financial services, real estate or commercial markets industry would be a distinct advantage Experience of task and defect tracking tools such as Jira Desirable Qualifications Formal IT qualification (A Level, HND/HNC/BTEC or degree) This person needs to be experienced in IT and/or systems support - This would suit someone who wants to move in to the Business Analyst arena and is looking for a stepping stone to gain some analysis and requirements/problem solving expertise. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Applications Support Analyst (Microsoft Dynamics/SQL) Salary: Up to £53k per annum plus benefits (12 Month FTC) Location: London (Hybrid Working) About the role This exciting opportunity will be to provide support for various application services, as we continue to evolve and modernise the technology across NMC. Key focus areas include: Being a technical subject matter expert that supports the organisation in the development and maintenance of business-critical applications, sharing knowledge of tools and techniques with the wider team. Act as a technical resource for internal and external projects Work as escalation point for the service desk to resolve incidents and facilitate request fulfilment. Taking part in the triage of NMC applications and platforms, including occasional support outside of office hours. Provide 3rd line Application Support on complex internally and externally developed applications Maintain and develop current application solutions to support Business Continuity and Disaster Recovery requirements by working with other members of the Infrastructure and application services team. About you We are looking for a highly motivated individual who has: Experience of working with Dynamics 365 Strong SQL skills Extensive experience of supporting business critical applications and customer facing web applications Good understanding of Agile delivery and ITIL Service Management Experience of developing and delivering to SLAs, KPI's and other performance indicators Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
09/09/2021
Full time
Applications Support Analyst (Microsoft Dynamics/SQL) Salary: Up to £53k per annum plus benefits (12 Month FTC) Location: London (Hybrid Working) About the role This exciting opportunity will be to provide support for various application services, as we continue to evolve and modernise the technology across NMC. Key focus areas include: Being a technical subject matter expert that supports the organisation in the development and maintenance of business-critical applications, sharing knowledge of tools and techniques with the wider team. Act as a technical resource for internal and external projects Work as escalation point for the service desk to resolve incidents and facilitate request fulfilment. Taking part in the triage of NMC applications and platforms, including occasional support outside of office hours. Provide 3rd line Application Support on complex internally and externally developed applications Maintain and develop current application solutions to support Business Continuity and Disaster Recovery requirements by working with other members of the Infrastructure and application services team. About you We are looking for a highly motivated individual who has: Experience of working with Dynamics 365 Strong SQL skills Extensive experience of supporting business critical applications and customer facing web applications Good understanding of Agile delivery and ITIL Service Management Experience of developing and delivering to SLAs, KPI's and other performance indicators Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
