20 jobs found

Job Title: AI Technical Lead Location: Leeds / Hybrid, 2x days per week Salary: 80,000- 100,000 + benefits Why Apply? This is an opportunity to step into a pivotal Technical Lead role for a forward-thinking, technology consultancy delivering cutting-edge AI solutions. You'll shape architecture, engineering standards, and delivery outcomes across high-impact projects while working with modern AI/ML tooling, cloud technologies, and scalable engineering practices. Technical Lead - AI Responsibilities Lead AI-focused architecture, design, and engineering delivery across client engagements. Oversee end-to-end implementation of AI/ML solutions, from concept through to production. Act as the senior engineering authority, ensuring high-quality outputs across wider teams. Establish best-practice engineering ecosystems, including CI/CD pipelines, automation, developer tooling and QA methodologies. Maintain expertise across modern tech stacks, cloud platforms and industry trends, including LLMs and classic ML approaches. Collaborate with cross-functional teams to translate technical requirements into actionable engineering plans. Build strong relationships with stakeholders, providing guidance and thought leadership throughout delivery. Technical Lead - AI Requirements Strong commercial experience with AI and ML tools, frameworks, and delivery methods. Confident acting as the "first engineer on the ground" to drive direction and standards. Hands-on proficiency with cloud platforms and modern engineering patterns. Full-stack technical capability across front-end and back-end technologies (e.g., React, Vue, Flutter, C#, Java, Python, Node, Go). Broad exposure to CI/CD tooling, automation technologies, and test engineering. Strong understanding of agile principles with experience embedding best practice across teams. Excellent communication, emotional intelligence, and stakeholder engagement skills. Analytical mindset with strong attention to detail and comfort with complexity and evolving AI landscapes. What's in it for me? Competitive salary and comprehensive healthcare. Hybrid/remote working options for improved work-life balance. Ongoing professional development, including AI/ML upskilling and access to technical communities. Opportunity to work with modern technologies and shape high-value digital solutions. Exposure to a broad portfolio of impactful projects across multiple industries. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

HR Data Analyst Leeds - hybrid Permanent Summary We are seeking a strategic and detail-focused HR Data Analyst to enhance how we capture, manage, and use people data. This role is pivotal in ensuring that HR data is accurate, compliant, and insightful which will be supporting both legislative requirements and business decision-making. You will take the lead in designing a fit-for-purpose suite of reports and dashboards, improving data accessibility for employees and managers, and uncovering and communicating trends that shape our people strategy. Some of the key deliverables for the role will include: Data capture and integrity Ensuring data meets business and legal needs Collaborate with HR and system administrators to improve data accuracy and consistency in Dayforce Define and uphold data quality standard including validation and regular audits Lead initiatives to keep people data clean, Current and reliable for reporting and analysis Align HR data with broader business data sets by working with IT, Finance, and other teams. Act as HR's data conscience, ensuring GDPR compliance and proper handling of personal and management information. Reporting Design tailored HR reports and dashboards for various stakeholders Enable self-service access to HR data and insights Continuously improve reporting processes for accuracy, timeliness and usability Automate recurring reports to boost efficiency and reduce manual effort. Ensure compliance with data privacy, security, and confidentiality standards Use data visualisation tools (e.g. Power BI) for clear, user-friendly reporting Support report creation and automation for monthly and board level reporting Analysis and insights Analyse workforce trends (e.g. headcount, attrition, diversity, engagement, performance Deliver clear, actionable insights to guide HR strategy and operations Provide proactive analytics to support business initiatives Collaborate cross functionality to interpret data and support decision making Present insights to senior leaders using compelling visuals and storytelling Explore predictive analytics to enhance HR and business outcomes Oversee the full reporting lifecycle, ensuring access to a robust and evolving analytics suite Capability Building and Continuous Improvement Champion training, capability building, and data governance across the HR and operational teams. Foster continuous improvement culture by enhancing user efficiency and uphold data integrity. Lead user requirement definition and prioritisation, acting as a trusted advisor to senior HR and Payroll stakeholders in designing scalable solutions. What we're looking for: Ideally been a HR focused Data Analyst or similar role Previous experience with Dayforce (or any other HR/People System Proven experience with reporting tools such as Power BI, Tableau, SQL Solid experience in using Excel Understanding of data governance, compliance and regulatory reporting (pay, GDPR etc) Benefits include : 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days Pension with a?leading provider and?up to?8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Life Assurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.

What Are We Looking For? RSE Controls (Saftronics) is looking to recruit a Senior Software Design Engineer that will be responsible for the development, commissioning and support of automation and control systems. RSE Controls are a specialist business in the MCC and power control sector, and you ll be working alongside an established team to deliver control system solutions to the water industry. Some of Your Key Duties Include: The design, specification, programming, simulation and testing of automation and control systems. Developing, troubleshooting, and validating these systems in a compliant manner. Generate documentation and SOPs associated with each of the Automation systems as required. Assist tendering and project teams in the development of manhour budgets and programs for software development and delivery. Trouble shooting of PLC software code for startup and commissioning activities. Manage the production of FDS documentation to support software production and the end user. Design activities will involve: Interfacing with instrumentation and sensors specific for machine and process control. Data capture and validation. Designing and implementing PLC networks. Electrical systems design, detailed hardware component specifications and bill of materials. Programming a range of PLCs, primarily SIEMENS, Mitsubishi, and Allen Bradley. What Do You Need? Degree qualified in Engineering or equivalent, particular emphasis on electrical, mechanical, electronic, automation and/or chemical discipline. A proven background in the design and commissioning of control and electrical systems associated with process automation. Experience with Programmable Logic Controllers (PLC s) and Vision Systems in the process control environment. Experience in one or more of the following: Allen Bradley, SIEMENS, Mitsubishi. HMI and SCADA programming and configuration of the following software packages Wonderware, InTouch, RS View, SIEMENS, Labview, GE Cimplicity. FAT and SATA experience with PLC and Electrical Control Systems. A working knowledge of process systems, P&ID control and loop tuning. Must be flexible and willing to travel. Saftronics Who Are We? Saftronics are specialists in power & process control, excelling in the specification and supply of motor control centres, control panels, power distribution and process control systems across a wide range of industries. Saftronics is part of the RSE group of companies, operating within the Power Distribution & Controls business stream. RSE is the leading contractor of choice in the design, build & maintenance of water treatment & water recycling equipment. Delivering products and services to clients across the UK, RSE s unique offering to the market focuses on innovation, efficiency, and excellence. RSE Who Are We? Established in 1982, RSE has grown into one of the most prominent MEICA engineering businesses in the UK water industry. We have created a complete in-house and full-service capability from project inception through to design, fabrication, and delivery by means of installation and commissioning. We additionally have one of the largest servicing and maintenance teams in the market, to ensure we re on hand for all our clients needs. Our service offering presents industry-leading innovative solutions and our dedicated staff play a key role in delivering our sustainability and wider business goals. With over 1500 staff across our group of companies, our strategic ambition will see the business continue to grow as we expand our operations and diversify our products. One of RSE s key focuses is driving servant leadership and giving our people the opportunity and responsibility to take an entrepreneurial approach in their career development. What We Offer To build successful teams and drive the level of quality that we are renowned for, we know we need the best people in the industry. Not only do we require the relevant skillsets, but we also need people with the right attitude and mentality to thrive and grow in such an innovative industry. You ll be given every opportunity to set the path of your career through our Business Streams and work in an environment that will require you to rise to the challenge of working for a market leader. Industry-leading salary dependant on experience. A flexible career development path, with no restrictions on where your career can go. Company Car Allowance A holiday allowance of 25 days plus Bank Holidays. EV/Hybrid Car Lease Scheme Discount Retail Platform Company Pension Scheme. Cycle to work scheme. If you re interested in a career with a company that will harness your skills and provides you with the support to create your future, then please apply.

A great opportunity to work for a company that designs bespoke machinery for medical specialists worldwide. Renowned for its precision engineering, custom system design and strong commitment to sustainability, this organisation offers a dynamic environment where innovation and craftsmanship go hand in hand. Control Systems Engineer £45000 - £55000 + Enhanced Earning While Commissioning, Pension, Early Finish Friday 1pm. 37 hour week. West Yorkshire. Ref: 24996 Control Systems Engineer - The Role: Qualified in Electrical or Electronic Engineering (HNC, HND, Degree or equivalent experience). Skilled in PLC, SCADA and HMI programming, with experience in control system design and integration. Siemens Servo & Inverter Drives and Unify panel experience highly advantageous Strong practical understanding of electrical schematics, panel layouts and industrial automation. Hands-on, detail-oriented and capable of working independently with minimal supervision. Confident communicator who can liaise effectively with customers, suppliers and colleagues. Adaptable and eager to learn new systems, tools and technologies. Committed to upholding safety, quality and environmental standards. Able to travel for on-site installations, testing and customer support when required. A proactive problem-solver with a focus on delivering high-quality engineering solutions. Control Systems Engineer - The Person: Install, commission and test electrical components, systems and electronic controls for new equipment builds and customer installations. Interpret electrical design blueprints to plan and implement circuit layouts, panel boards and system configurations. Develop, install and maintain control software, including PLC, Safety PLC, SCADA and HMI systems. Perform detailed quality and accuracy checks on electrical assemblies both in-house and on customer sites. Lead or assist with Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT), ensuring smooth commissioning and reliable performance. Serve as a key point of contact for clients on electrical and process-related matters, providing technical support and troubleshooting assistance. Located in West Yorkshire, this role would be commutable from Huddersfield, Leeds or Bradford.

Your new company A Principal Data Engineer/Architect is required on a permanent basis for a forward-thinking organisation at the heart of Leeds. The Data Services team are on a mission to unlock the value of data by delivering high-quality, secure, and accessible data services. With a focus on modern cloud-based technologies and strong partnerships, they help colleagues navigate the complexities of a data-driven world. Your new role As a Principal Data Engineer, you will be instrumental in shaping the organisations strategic cloud data platform. You'll lead the design and implementation of scalable data pipelines, drive innovation in data-centric products, and champion automation and predictive analytics. This is a senior technical leadership role where you'll establish best practices, ensure compliance, and deliver smart, customer-focused solutions. What you'll need to succeed You'll bring extensive experience in data engineering within Azure environments, with a strong track record in modernisation and large-scale migration projects. You'll be confident designing metadata-driven frameworks and managing Databricks environments, with hands-on expertise in Python, T-SQL, and PySpark. Your leadership and mentoring skills will be key, alongside your ability to collaborate across teams and drive strategic decisions. Essential Skills Include: Proven leadership and mentoring experience in senior data engineering roles Expertise in Azure Data Factory, Azure Databricks, and lakehouse architecture Strong programming skills (Python, T-SQL, PySpark) and test-driven development Deep understanding of data security, compliance, and tools like Microsoft Purview Excellent communication and stakeholder management skills Experience with containerisation and orchestration (eg, Kubernetes, Azure Container Instances) would be desirable AI/ML integration within data platforms would be advantageous What you'll get in return You'll be part of a dynamic and inclusive team, working on cutting-edge data solutions that make a real impact. The organisation offers a competitive salary up to £81K, excellent benefits including 8% cash payment on top of the salary, bonus scheme, and opportunities for professional development. You'll also enjoy flexible working arrangements, generous annual leave, public sector pension and a supportive environment that values innovation and collaboration. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

End Date Sunday 20 August 2023 Salary Range £61,911 - £68,790 We support agile working - click here for more information on agile working options. Agile Working Options Flexibility in when hours are worked Job Description Summary . Job Description DevOps Engineer Salary: £66-74k Location: Leeds Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity Our team in Enterprise Risk Platform is passionate about crafting new services that transform the customer and colleague experience. Our culture brings together inquisitive, hardworking, people from a diverse group of backgrounds that enjoy a collaborative and innovative environment that supports flexible and agile working Working within the Prudential & Analytics lab, you will work with other quality and data engineers and work with Risk customers to design and deploy data solutions that underpin the financial stability of Lloyds Banking Group. This is an outstanding opportunity to work in a team delivering regulatory and technology change! We're seeking a role model to other engineers and help our journey in automation by providing technical expertise and insight, and to support customers by ensuring the products we deliver are fit for purpose and meet the quality and standards expected. We're looking for someone who can help build out our automation capabilities and apply DevOps practices as we transition our processes to Google Cloud, working closely with quality engineers to do so. If you have experience in quickly grasping new technical challenges and have a good understanding of how to integrate pipelines to automate our software delivery and scripting processes, then you would be an asset to our team! We are on a journey of moving our architecture from on-prem infrastructure to Cloud based technology and looking to apply DevOps practices to our processes where possible. We work using agile delivery practices, so a self-led individual capable of accurately estimating and planning their own work would be valued highly. About us Lloyds Banking Group is the UK s leading bank with over 30m customers and its biggest digital bank, with over 13 million active online customers. We ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years. Our goal is to transform the experience for customers and colleagues through digitisation, data and analytics-driven approaches. What You d Get Involved With: Helping to review our existing processes and migrating those to Google Cloud Platform Design, develop, maintain, and improve prudential processes, using CI/CD pipeline tools such as Jenkins, Spinnaker, GIT, Nexus, Maven and others. Building pipelines for current and future analytics and reporting solutions Implement and exemplify engineering standards to act as a mentor to colleagues, using constructive feedback to create opportunities for learning. Work with the Product Owner and customers to understand, refine and prioritise items for the feature team backlog, using strong problem-solving skills and a combination of technical knowledge, experience and judgement to identify available options and clearly set-out the way forward. Strong Data Engineering background and good knowledge of waterfall and agile development practices. What you ll need There is no requirement to have experience with every technology listed, and we would be happy to provide any development opportunities. Passion for software and data engineering, adopting the mindset of a curious engineer Experience with cloud technology, particularly Google Cloud Platform Experience of CI/CD pipelines such as Jenkins, Spinnaker, GIT, Nexus, Artifactory, Maven, Ant, Gradle, Puppet, Terraform, GCP Deployment Manager and others Experience of continuous monitoring such as Dynatrace, NewRelic, Splunk, Nagios, Prometheus, Kibana and others Experience of continuous testing such as Selenium, Cucumber, SonarQube, Mocha, Zephyr, Veracode and others Strong interpersonal, communication and influencing skills, particularly the ability to convey business information arising from technical subject matter to non-technical people. Other valuable skills you may bring: Experience of working within regulatory change would be advantageous, including Credit Risk, capital and impairment processes Experience of line management. Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% Share schemes Benefits you can adapt to your lifestyle, such as discounts on shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready to start growing with purpose? Apply today At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date Sunday 20 August 2023 Salary Range £61,911 - £68,790 We support agile working - click here for more information on agile working options. Agile Working Options Flexibility in when hours are worked Job Description Summary . Job Description DevOps Engineer Salary:£66-74k Location:Leeds Working Pattern:Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity Our team in Enterprise Risk Platform is passionate about crafting new services that transform the customer and colleague experience. Our culture brings together inquisitive, hardworking, people from a diverse group of backgrounds that enjoy a collaborative and innovative environment that supports flexible and agile working Working within the Prudential & Analytics lab, you will work with other quality and data engineers and work with Risk customers to design and deploy data solutions that underpin the financial stability of Lloyds Banking Group. This is an outstanding opportunity to work in a team delivering regulatory and technology change! We're seeking a role model to other engineers and help our journey in automation by providing technical expertise and insight, and to support customers by ensuring the products we deliver are fit for purpose and meet the quality and standards expected. We're looking for someone who can help build out our automation capabilities and apply DevOps practices as we transition our processes to Google Cloud, working closely with quality engineers to do so. If you have experience in quickly grasping new technical challenges and have a good understanding of how to integrate pipelines to automate our software delivery and scripting processes, then you would be an asset to our team! We are on a journey of moving our architecture from on-prem infrastructure to Cloud based technology and looking to apply DevOps practices to our processes where possible. We work using agile delivery practices, so a self-led individual capable of accurately estimating and planning their own work would be valued highly. About us Lloyds Banking Group is the UK s leading bank with over 30m customers and its biggest digital bank, with over 13 million active online customers. We ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years. Our goal is to transform the experience for customers and colleagues through digitisation, data and analytics-driven approaches. What You d Get Involved With: Helping to review our existing processes and migrating those to Google Cloud Platform Design, develop, maintain, and improve prudential processes, using CI/CD pipeline tools such as Jenkins, Spinnaker, GIT, Nexus, Maven and others. Building pipelines for current and future analytics and reporting solutions Implement and exemplify engineering standards to act as a mentor to colleagues, using constructive feedback to create opportunities for learning. Work with the Product Owner and customers to understand, refine and prioritise items for the feature team backlog, using strong problem-solving skills and a combination of technical knowledge, experience and judgement to identify available options and clearly set-out the way forward. Strong Data Engineering background and good knowledge of waterfall and agile development practices. What you ll need There is no requirement to have experience with every technology listed, and we would be happy to provide any development opportunities. Passion for software and data engineering, adopting the mindset of a curious engineer Experience with cloud technology, particularly Google Cloud Platform Experience of CI/CD pipelines such as Jenkins, Spinnaker, GIT, Nexus, Artifactory, Maven, Ant, Gradle, Puppet, Terraform, GCP Deployment Manager and others Experience of continuous monitoring such as Dynatrace, NewRelic, Splunk, Nagios, Prometheus, Kibana and others Experience of continuous testing such as Selenium, Cucumber, SonarQube, Mocha, Zephyr, Veracode and others Strong interpersonal, communication and influencing skills, particularly the ability to convey business information arising from technical subject matter to non-technical people. Other valuable skills you may bring: Experience of working within regulatory change would be advantageous, including Credit Risk, capital and impairment processes Experience of line management. Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% Share schemes Benefits you can adapt to your lifestyle, such as discounts on shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready to start growing with purpose?Apply today At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

SRE & DevOps Engineer - Inside IR36 - 6 months - Leeds - hybrid Working Are you a Site reliability engineer with extensive experience within DevOps? Would you like to be part of one of the UK's Largest transformation projects? Can you turn your hand to working on ensuring resilience, observability, and release automation? Have you worked on building tooling and Complex automation across multiple teams? Illuminet are currently working with a retail client whose role will entail operational work such as handling escalations, being on-call to respond to production issues, and fixing problems. Secondly your focus will be on automation. The expectation is that this will be done hands on writing code. As an SRE engineer you will be focused on building tooling and automation across the various parts of the E-commerce platform to ensure it maintains its service level objectives. The Role Debug production issues across services and technology stack. Consult on new cloud patterns; improving system resilience, performance and stability. Support Prod deployments, pipeline engineering and maintenance & build failures (squads responsible for releasing their own code/packages) Platform Ops - L2 quick fixes (restart env/jobs, check monitoring dashboard, reset access etc) Monitoring & Observability - Configure & extend monitoring, egress/ingress data lake (consolidation of Azure Integration Services, 3rd party events), Business Monitoring Automation & Self-healing (incl. event based triggers) Ensuring consistency of technology usage across a programme, by continuously reviewing existing toolsets and code and suggesting re-use of components. Ensuring system SLOs/SLis and performance are monitored and alerted on. About You Software engineering background Hands-on experience designing, building, delivering and operating production-grade software at scale Experience with troubleshooting distributed systems Strong opinions informed by experience of continuous delivery, distributed architectures, testing, everything-as-code, containerisation, orchestration, cloud services and incident response Comfortable having in-depth discussions, troubleshooting and debugging systems and reading/writing code Experience working within an Agile environment Experience with enterprise APM monitoring tools Working knowledge of system architectures and networking Salesforce experience Azure cloud experience Experience with CI-CD tooling eg code quality, security, accessibility, testing framework integration Worked as DevOps/SRE engineer The role is flexible with working locations, but the successful applicant must be prepared to go to the client's head office 2-3 times a month.

Our Water & Environment business employs around 1,900 people with an impressively broad range of specialist skills and provides a focus for our work on flood and coastal risk management. We work both within the UK and internationally to identify sustainable solutions to some of the world's most challenging water and environmental issues, including developing resilience to flooding both for now and with future climate change. Technology plays a crucial role in our work on flood resilience, and our growing Hydroinformatics team forms a hub between Jacobs' extensive domain knowledge and the company's digital expertise. We are dedicated to developing and applying the latest research and best practice through innovative data analysis, software tools and solutions to help solve the tough challenges that our clients and internal teams face. As well as being the No.1 provider of flood risk management services in the UK, Jacobs is also a leading product developer. Our Flood Modeller product is used 24/7 for flood forecasting in England, Wales and Scotland, providing early warning of flooding to homeowners, businesses and emergency responders. Our award winning first-of-a-kind Flood Cloud service provides a bespoke 'Software as a Service' solution for flood modelling on the Cloud. About the opportunity We are looking for a numerate and enthusiastic candidate with proven experience in research, flood risk analysis and the application of technology to solve problems, together with good written and oral communication skills. You will primarily be working on a range of flood and water projects and products, working as part of an integrated, forward thinking and highly skilled team with the opportunity to collaborate with key industry experts. Assessing, developing and implementing flood risk, water, economics and asset management methods. Applying data analytics and software automation alongside domain knowledge. Working directly with internal and external clients. Seeking and implementing technical innovation. Taking ownership and responsibility for the quality of project work to meet the highest standards. BSc/BEng degree (or equivalent) in engineering, maths, science, computing or similar. Proven ability in research, preferably industrial research in the flood or water sectors. Proven ability in software development, with demonstrable knowledge in one or more of: Python, R, JavaScript, SQL, PHP, C# or Fortran. Power user of desktop GIS software, e.g. ArcGIS and/or QGIS. Desirable: MSc/PhD in relevant technical areas will be an advantage. Technical expertise in flood risk analysis or CFD, preferably including UK-standard flood modelling software (e.g. Flood Modeller, TUFLOW). Effective communication of data and its meaning through visualisation. Experience of working with ESRI and/or open source geospatial technology stacks, e.g. ArcGIS Online and ArcGIS Portal; PostGIS and GeoServer. Experience of scalable data science and high-performance computing in the cloud. Have good verbal skills when communicating with stakeholders including technical and non-technical parties - experience of delivering training is an advantage. Highly flexible and self-motivated towards improving team and personal performance. Have a can-do attitude and can identify and deliver innovative solutions to difficult challenges. Skilled at collaborative working, with good interpersonal skills and able to communicate effectively with clients, stakeholders and colleagues. A flexible team player, able to work with different project teams locally and across remote teams. Commercial awareness and evidence of ability to deliver tasks to time and budget. Keen to learn and apply new skills. Why Jacobs? We clear the way for inventive thinking, so you have the support, means and space to deliver the boldest solutions for the extraordinary and every day. Jacobs. A world where you can. Our Culture: We're invested in you and your success. Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. We aim to make inclusion and diversity core attributes of our identity, embedded in all our employment and business practices in all locations. We know that if we are inclusive, we're more connected, and if we are diverse, we're more creative. Jacobs partners with VERCIDA to help us attract and retain diverse talent. For greater online accessibility please visit to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role. If you have any queries regarding the application process, please contact the team here . Successful candidates will be asked to complete a Baseline Personnel Security Standard Pre-Employment check and will be required to undergo various checks including: Identity, Right to Work; Employment/Education History and Criminal Record. If you are unable to meet this and any associated criteria, then your employment may be delayed or rejected.

IT Project Manager (Cloud/Agile/Scrum) Lloyds Banking Group London, Halifax of Leeds - please only apply if able to work in one of these office location 2-3 days per week post covid Salary & Benefits: £57,139 to £79,496 base salary (location dependent), plus annual personal bonus, 15% employer pension contribution, 4% flexible cash pot, private medical insurance, 30 days holiday plus bank holidays. We also offer flexible working hours, agile working practices and home working 2-3 days per week. Who are Lloyds Banking Group and where does this role sit? Lloyds Banking Group is on the mission to build the bank of the future, and we need help to do it. Continuing our extensive transformation programme, we're redefining what a bank needs to be from the inside out. Our technology, our culture, and our mind-set is changing, all to show what an engineering-led organisation can do. This role sits within our cloud centre of excellence. Cloud is central to digitising the Group and building our LBG Bank of the Future . It enables us to increase technological pace and resiliency and to decrease capital expenditure. Our Cloud Centre of Excellence will put in place Cloud best practice; a community of experts that will face new challenges around software, security, resilience, finances, and risk; and will create the capability to adopt Cloud technology securely and at scale across our business. What will I focus on in this role? You'll work within an Agile feature team to coordinate the delivery technology projects focused on our usage of cloud technologies such as Platform as a Service (Paas) and Iaas/Saas. The Lab you will work within will be made up of multidisciplinary professionals including engineers, analysts, architects, business users, product owners and anyone else required to deliver projects in an agile way. You'll be supporting business readiness, ensuring that releases are packaged and governed appropriately, and users (colleagues or clients) are ready to receive them along with supporting run activity to maintain live applications to a high standard. We'll be seeking to transfer your knowledge and expertise of change delivery whilst acting as a servant leader to feature team operatives. You'll also support feature team members with the LBG governance & control framework along with conduct and compliance. Specific activities which you'll be responsible for include things like; Planning, resource management, governance & control activities Task management of staff in the lab Driving Agile working practices including Scrum based delivery Incident management Coordinating with software engineers, product owners, analysts, customers, technical specialists and relevant SMEs to ensure successful delivery Stakeholder management 3rdparty management of engineering, testing and security activity What do we need to see from applicants? We like people who come from diverse industry backgrounds and are not precious about if you have worked within financial services before as long as you have a solid working history in a modern Agile IT Project Delivery role in a regulated environment. As a minimum to be seriously considered we would need to see evidence in your CV of the following: A prior background working at a mid - senior level, as a modern Agile IT Project Delivery person, comfortable with software engineering projects. Background delivering technology programmes, ideally cloud (Iaas, Paas, etc) but we're happy to train you around cloud technologies as long as you have the core PM skills and a desire to learn. Good planning, resource management, governance & control, RAID, identifying and removing blockers, and budget management experience. Good stakeholder management and general people skills, including being comfortable engaging people at director level. 3rdparty management experience. Comfortable working with the likes of software engineers, product owners, business analysts, quality automation testing staff and customers! What else would be handy? (but please apply if you have the above) Knowledge of cloud platforms such as Azure, Google Cloud and Amazon Web Services. What can I expect in Return? We're dedicated to giving you opportunities and support to develop you both professionally and personally to optimise your potential! As a new colleague to the team, you'll join us on our journey to build a 21st century bank that reflects modern Britain and craft an inclusive culture where all colleagues feel encouraged and valued. We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and equal opportunity and are happy to consider flexible working arrangements. Together we'll make it possible!

Could you help us achieve our ambition to be a Digital Leader for the significantly changing financial services industry? Could you help us build our business as we endeavour to shape the future of Financial Planning? The role The Infrastructure and Technical Operations function is responsible for the development and support of infrastructure, client environment, collaboration technologies and telephony for Schroders Personal Wealth. Key to our success is our new modern digital workplace proposition and we are looking for a Senior Infrastructure Engineer with experience to assist with its development. What you'll be doing Our engineers are hands on and working as part of a small engineering team developing and implementing the components that will make up the overall proposition. Undertaking and in some cases leading activities to transform business requirements and specifications into capabilities and exploring infrastructure delivery options, developing design ideas as you go. Interacting with both business colleagues and external suppliers to develop and support infrastructure solutions across the organisation. Developing solutions to time and quality standards against the requirements of the business. Participating in cross organisational squads to develop capabilities and gain advocacy for your solutions through building effective working relationships. Discussing solutions with business customers, technical subject matter experts and vendors, to agree, develop and deliver solutions in a truly collaborative set up. Your qualifications & experience Whilst skills, knowledge and prior experience are meaningful to us we want people who are highly motivated with an inquisitive approach to work and a willingness to challenge the status quo. We're also a people business and to support these huge technical endeavours you'll need to use a range of interpersonal skills and take a collaborative approach. Experience of participating in cross disciplined technical teams. Experience of working with 3rd party technical suppliers and co-ordinating development and support activities with their technical teams. Strong stakeholder management with the ability to advocate change and influence technical direction. The ability to self-start and organise personal workload. We will be looking for technical experience in any of the following: Collaboration & Unified Comms (Voice, Video, SharePoint, Email) MS365 Product Suite (Previously Office 365 - Including but not limited to MS Teams, Exchange Online, SharePoint Online, OneDrive for Business) Device, Application & Data Management (Intune, Windows 10 Management) Office Engineering (Telemetry, Add On management & governance) MS365 Security Tooling Azure Active Directory Networking technologies including WAN, LAN and WiFi Process Automation, scripting / coding (Including but not limited to PowerShell, Power Platform, GraphAPI, JSON) Jira and Confluence toolsets You belong here At Schroders Personal Wealth, we welcome all. All colours, cultures, genders, beliefs, religions, ages, people. We depend on the unique approaches of our team members to help us meet our ambitions. We are committed to increasing diversity across our team and ensuring that Schroders Personal Wealth is a place where people from all backgrounds can make an impact and reach their potential. Work in a way that works for you When it comes to flexible working, we'll do our best to accommodate your needs with our flexible working policy. Please enquire in your interview. What we'll give you You can expect a career that's full of opportunity and support to help you develop. We offer a competitive total reward package, which means you share in the success you help create. A market leading defined contribution pension scheme. An additional 4% of your annual salary in a Flexible benefits package that you can select and pay for conveniently via a salary deduction or take as cash. 25 days holiday allowance plus bank holidays. An incentive scheme, based on the company's performance and your contribution to it. About us Schroders Personal Wealth combines over 400 years of expertise from Lloyds Banking Group and Schroders plc, two leading British companies partnering to bring financial planning services to more people in the UK. Our focus is on the personal relationship we develop with our customers, underpinned by leading edge technology, multi-channel customer reach and global investment expertise. We have built a green field infrastructure environment for Schroders Personal Wealth through a number of strategic transformational initiatives including the provision of a new fully cloud based digital environment. We aim to become a top UK financial planning business within five years. Would you like to be part of making this possible Join us Does this sound like a role that you'd like to know more about? If like us, you're more motivated by customers than by targets, and you'd thrive in a culture that is values and client led - then we'd love to hear from you.

Test Engineer with strong automated testing experience (Cucumber, Cypress etc) is sought on a remote basis by a market leading innovation organisation based in central Leeds. With a rich pedigree of delivering complete technical solutions for international brands around the world this Test Engineer will join a team of 6 QA's and will play a key part in the migration from a manual to automated testing environment. This role would suit a Test Engineer who perhaps wants to work on a more diverse technical portfolio or an individual who is looking for a clear progression path into a senior, leadership role in the coming months. In return this Test Engineer can expect long term remote working with extensive flexibility around working hours. This Test Engineer should have most of the following key skills: - Solid API testing skills - Strong knowledge of automated testing tools - Cucumber, Selenium, Numan, Cypress etc - A foundation level understanding of development (ideally in JavaScript) with the ability to add automated tests to the automation infrastructure - Solid manual testing background - Database testing exposure - Working knowledge of Git (or alternative VCS) - Proven ability driving QA processes forward - An understanding of cloud (AWS) deployment using CI/CD pipelines would be a real plus The benefits for this role include: - Starting salary of up to £50,000 - remote working available - Flexible working hours - Generous bonus scheme - Extensive career progression opportunities - 25 days holiday - Collaborative, forward thinking working environment - pension scheme - a well structured personal development offering - Regular salary reviews So if you are a Test Engineer and want to join a tech driven market leading company that is committed to ensuring they stay ahead of the tech curve then please apply now to be considered. Test Engineer Leeds, Yorkshire Quality Assurance, API, AWS, Automated testing, Manual testing, Cucumber

Your job will be varied, as Systems Architect, Scrum Master and head of multiple teams, your role will differ day to day; you will be in charge of designing and maintaining strategies for personal progress within the teams and you will monitor each individual’s progress and results against set targets to analyse progression as well as areas for improvement. You will be a coach and mentor to your teams as well as working within the clients technology stack. You will of course be utilising your in-depth programming expertise and SQL knowledge on a variety of systems; from websites, Windows clients and mobile devices, through to high volume and available SQL databases. There is a huge variety and quantity of legacy software and your aim is to develop using up to date technologies without compromising the existing functionality, an evolutionary rather than a big-bang approach you will find. Key Tasks * You will be in charge of software and testing teams at both sites, Plymouth & Bodmin and you will be in charge of the timely delivery of projects * Develop a detailed knowledge of all projects, contributing to the strategic direction of the Company * Work closely with senior management to understand the business requirements, developing effective working relationships and ongoing management processes * Using your knowledge of software engineering to help create new and innovative products and services that are achievable within the timeframe required * Utilise your in-depth expertise of agile software engineering principles and practices such as unit testing, TDD, BDD, refactoring techniques, continuous integration and test automation * Define resource requirements * Maintain and enhance existing healthcare products * Provide leadership, facilitation and techniques to ensure quality throughout the development teams * Improve the way the teams work in equal measure to actually doing the work * To adapt and work outside rigid project frameworks and processes, ideally Kanban * Construct software within a lean and agile framework * Lead from the front as the team’s Scrum master * maintaining the integrity and confidentiality of information dealt with or held and that clinical safety is maintained Knowledge & Skills * Commercial development experience in C++ * A proven track record of having responsibility for the development of quality software products including; requirements capture, analysis, design, build and deployment * Expert knowledge of C++, OOP and SQL * Enthusiastic, highly motivated with the ability to take responsibility and demonstrate good interpersonal skills * NHS experience is preferable * Thorough knowledge of Agile working and development * A team player who is both analytical and flexible * Excel at taking ownership of and solving problems * The ability to foster motivation within the teams to meet tight deadlines * A real curiosity for new technologies and techniques * Having previous experience of dealing with clinical safety would be highly advantageous You will be required to interpret cases and evaluate requirements and in order to do so, you must have strong communication and managerial skills. You will liaise with both internal departments and outside agencies (Practices, NHS & others). There is a requirement to look for solutions involving originality, drawing both on current practices and acquired knowledge and skills, mostly in response to the demands of customers. You will also be accountable for ensuring that all resolutions meet the NHS/ITIL and clients criteria, in line with performance indicators, quality standards, statutory regulations and to agreed time scales. Internal contact is a key feature of the job, involving the post holder in liaison and consultation with colleagues at all levels across the Company. Externally, the post holder will have regular contact with; Practice Managers, Practice Staff, General Practitioners, Clinicians and NHS Authorities (this list is not exclusive). This position is mainly office based (Bodmin & Saltash) but you may occasionally be required to attend other sites throughout England and periodic meetings with HSCIC (normally Leeds or London). This is a permanent full-time post, Monday to Friday (40 hours) and there is a requirement to work to strict internally or externally imposed deadlines. This really is an exciting opportunity for someone to make a difference during a time where development and change are hitting new heights. If you have the experience and are currently looking for a new challenge, then please submit an up to date CV by using the ‘apply’ button below. For an informal chat, please phone (Apply online only) and ask for Rachel V. Many thanks for your interest

Your job will be varied, as Systems Architect, Scrum Master and head of multiple teams, your role will differ day to day; you will be in charge of designing and maintaining strategies for personal progress within the teams and you will monitor each individual’s progress and results against set targets to analyse progression as well as areas for improvement. You will be a coach and mentor to your teams as well as working within the clients technology stack. You will of course be utilising your in-depth programming expertise and SQL knowledge on a variety of systems; from websites, Windows clients and mobile devices, through to high volume and available SQL databases. There is a huge variety and quantity of legacy software and your aim is to develop using up to date technologies without compromising the existing functionality, an evolutionary rather than a big-bang approach you will find. Key Tasks * You will be in charge of software and testing teams at both sites, Plymouth & Bodmin and you will be in charge of the timely delivery of projects * Develop a detailed knowledge of all projects, contributing to the strategic direction of the Company * Work closely with senior management to understand the business requirements, developing effective working relationships and ongoing management processes * Using your knowledge of software engineering to help create new and innovative products and services that are achievable within the timeframe required * Utilise your in-depth expertise of agile software engineering principles and practices such as unit testing, TDD, BDD, refactoring techniques, continuous integration and test automation * Define resource requirements * Maintain and enhance existing healthcare products * Provide leadership, facilitation and techniques to ensure quality throughout the development teams * Improve the way the teams work in equal measure to actually doing the work * To adapt and work outside rigid project frameworks and processes, ideally Kanban * Construct software within a lean and agile framework * Lead from the front as the team’s Scrum master * maintaining the integrity and confidentiality of information dealt with or held and that clinical safety is maintained Knowledge & Skills * Commercial development experience in C++ * A proven track record of having responsibility for the development of quality software products including; requirements capture, analysis, design, build and deployment * Expert knowledge of C++, OOP and SQL * Enthusiastic, highly motivated with the ability to take responsibility and demonstrate good interpersonal skills * NHS experience is preferable * Thorough knowledge of Agile working and development * A team player who is both analytical and flexible * Excel at taking ownership of and solving problems * The ability to foster motivation within the teams to meet tight deadlines * A real curiosity for new technologies and techniques * Having previous experience of dealing with clinical safety would be highly advantageous You will be required to interpret cases and evaluate requirements and in order to do so, you must have strong communication and managerial skills. You will liaise with both internal departments and outside agencies (Practices, NHS & others). There is a requirement to look for solutions involving originality, drawing both on current practices and acquired knowledge and skills, mostly in response to the demands of customers. You will also be accountable for ensuring that all resolutions meet the NHS/ITIL and clients criteria, in line with performance indicators, quality standards, statutory regulations and to agreed time scales. Internal contact is a key feature of the job, involving the post holder in liaison and consultation with colleagues at all levels across the Company. Externally, the post holder will have regular contact with; Practice Managers, Practice Staff, General Practitioners, Clinicians and NHS Authorities (this list is not exclusive). This position is mainly office based (Bodmin & Saltash) but you may occasionally be required to attend other sites throughout England and periodic meetings with HSCIC (normally Leeds or London). This is a permanent full-time post, Monday to Friday (40 hours) and there is a requirement to work to strict internally or externally imposed deadlines. This really is an exciting opportunity for someone to make a difference during a time where development and change are hitting new heights. If you have the experience and are currently looking for a new challenge, then please submit an up to date CV by using the ‘apply’ button below. For an informal chat, please phone (Apply online only) and ask for Rachel V. Many thanks for your interest

Your job will be varied, as Systems Architect, Scrum Master and head of multiple teams, your role will differ day to day; you will be in charge of designing and maintaining strategies for personal progress within the teams and you will monitor each individual’s progress and results against set targets to analyse progression as well as areas for improvement. You will be a coach and mentor to your teams as well as working within the clients technology stack. You will of course be utilising your in-depth programming expertise and SQL knowledge on a variety of systems; from websites, Windows clients and mobile devices, through to high volume and available SQL databases. There is a huge variety and quantity of legacy software and your aim is to develop using up to date technologies without compromising the existing functionality, an evolutionary rather than a big-bang approach you will find. Key Tasks * You will be in charge of software and testing teams at both sites, Plymouth & Bodmin and you will be in charge of the timely delivery of projects * Develop a detailed knowledge of all projects, contributing to the strategic direction of the Company * Work closely with senior management to understand the business requirements, developing effective working relationships and ongoing management processes * Using your knowledge of software engineering to help create new and innovative products and services that are achievable within the timeframe required * Utilise your in-depth expertise of agile software engineering principles and practices such as unit testing, TDD, BDD, refactoring techniques, continuous integration and test automation * Define resource requirements * Maintain and enhance existing healthcare products * Provide leadership, facilitation and techniques to ensure quality throughout the development teams * Improve the way the teams work in equal measure to actually doing the work * To adapt and work outside rigid project frameworks and processes, ideally Kanban * Construct software within a lean and agile framework * Lead from the front as the team’s Scrum master * maintaining the integrity and confidentiality of information dealt with or held and that clinical safety is maintained Knowledge & Skills * Commercial development experience in C++ * A proven track record of having responsibility for the development of quality software products including; requirements capture, analysis, design, build and deployment * Expert knowledge of C++, OOP and SQL * Enthusiastic, highly motivated with the ability to take responsibility and demonstrate good interpersonal skills * NHS experience is preferable * Thorough knowledge of Agile working and development * A team player who is both analytical and flexible * Excel at taking ownership of and solving problems * The ability to foster motivation within the teams to meet tight deadlines * A real curiosity for new technologies and techniques * Having previous experience of dealing with clinical safety would be highly advantageous You will be required to interpret cases and evaluate requirements and in order to do so, you must have strong communication and managerial skills. You will liaise with both internal departments and outside agencies (Practices, NHS & others). There is a requirement to look for solutions involving originality, drawing both on current practices and acquired knowledge and skills, mostly in response to the demands of customers. You will also be accountable for ensuring that all resolutions meet the NHS/ITIL and clients criteria, in line with performance indicators, quality standards, statutory regulations and to agreed time scales. Internal contact is a key feature of the job, involving the post holder in liaison and consultation with colleagues at all levels across the Company. Externally, the post holder will have regular contact with; Practice Managers, Practice Staff, General Practitioners, Clinicians and NHS Authorities (this list is not exclusive). This position is mainly office based (Bodmin & Saltash) but you may occasionally be required to attend other sites throughout England and periodic meetings with HSCIC (normally Leeds or London). This is a permanent full-time post, Monday to Friday (40 hours) and there is a requirement to work to strict internally or externally imposed deadlines. This really is an exciting opportunity for someone to make a difference during a time where development and change are hitting new heights. If you have the experience and are currently looking for a new challenge, then please submit an up to date CV by using the ‘apply’ button below. For an informal chat, please phone (Apply online only) and ask for Rachel V. Many thanks for your interest

Your job will be varied, as Systems Architect, Scrum Master and head of multiple teams, your role will differ day to day; you will be in charge of designing and maintaining strategies for personal progress within the teams and you will monitor each individual’s progress and results against set targets to analyse progression as well as areas for improvement. You will be a coach and mentor to your teams as well as working within the clients technology stack. You will of course be utilising your in-depth programming expertise and SQL knowledge on a variety of systems; from websites, Windows clients and mobile devices, through to high volume and available SQL databases. There is a huge variety and quantity of legacy software and your aim is to develop using up to date technologies without compromising the existing functionality, an evolutionary rather than a big-bang approach you will find. Key Tasks * You will be in charge of software and testing teams at both sites, Plymouth & Bodmin and you will be in charge of the timely delivery of projects * Develop a detailed knowledge of all projects, contributing to the strategic direction of the Company * Work closely with senior management to understand the business requirements, developing effective working relationships and ongoing management processes * Using your knowledge of software engineering to help create new and innovative products and services that are achievable within the timeframe required * Utilise your in-depth expertise of agile software engineering principles and practices such as unit testing, TDD, BDD, refactoring techniques, continuous integration and test automation * Define resource requirements * Maintain and enhance existing healthcare products * Provide leadership, facilitation and techniques to ensure quality throughout the development teams * Improve the way the teams work in equal measure to actually doing the work * To adapt and work outside rigid project frameworks and processes, ideally Kanban * Construct software within a lean and agile framework * Lead from the front as the team’s Scrum master * maintaining the integrity and confidentiality of information dealt with or held and that clinical safety is maintained Knowledge & Skills * Commercial development experience in C++ * A proven track record of having responsibility for the development of quality software products including; requirements capture, analysis, design, build and deployment * Expert knowledge of C++, OOP and SQL * Enthusiastic, highly motivated with the ability to take responsibility and demonstrate good interpersonal skills * NHS experience is preferable * Thorough knowledge of Agile working and development * A team player who is both analytical and flexible * Excel at taking ownership of and solving problems * The ability to foster motivation within the teams to meet tight deadlines * A real curiosity for new technologies and techniques * Having previous experience of dealing with clinical safety would be highly advantageous You will be required to interpret cases and evaluate requirements and in order to do so, you must have strong communication and managerial skills. You will liaise with both internal departments and outside agencies (Practices, NHS & others). There is a requirement to look for solutions involving originality, drawing both on current practices and acquired knowledge and skills, mostly in response to the demands of customers. You will also be accountable for ensuring that all resolutions meet the NHS/ITIL and clients criteria, in line with performance indicators, quality standards, statutory regulations and to agreed time scales. Internal contact is a key feature of the job, involving the post holder in liaison and consultation with colleagues at all levels across the Company. Externally, the post holder will have regular contact with; Practice Managers, Practice Staff, General Practitioners, Clinicians and NHS Authorities (this list is not exclusive). This position is mainly office based (Bodmin & Saltash) but you may occasionally be required to attend other sites throughout England and periodic meetings with HSCIC (normally Leeds or London). This is a permanent full-time post, Monday to Friday (40 hours) and there is a requirement to work to strict internally or externally imposed deadlines. This really is an exciting opportunity for someone to make a difference during a time where development and change are hitting new heights. If you have the experience and are currently looking for a new challenge, then please submit an up to date CV by using the ‘apply’ button below. For an informal chat, please phone (Apply online only) and ask for Rachel V. Many thanks for your interest

We are recruiting for 2nd Line Technical Helpdesk Agent, to work within our Client Service Centre in Leeds, this opportunity will see you deliver exceptional customer service in assisting our key clients with support on client copiers, printers and other multi-functional devices. With the support of a collaborative and close-knit team you will be key in helping drive our service delivery, supporting process improvements and contributing to the growth of the Xerox business. As we grow our business we want you to grow with us. We will not only provide you with the training and support you need to succeed, but a suite of E-learning modules to help you get to where you want to go. We will encourage you to develop your skills and aspirations whatever they may be. Main Responsibilities: With your extensive track record in delivering excellent customer service you will be the primary advisor for both the client and support on all escalation initiations and service delivery. On a day to day basis you will be responsible for; - Promptly and efficiently handling telephone calls to ensure the best possible customer experience - Inviting customers to participate in telephone based problem resolution using available tools to diagnose and resolve technical problems - Facilitating or escalating customer issues and complaints, both internally and externally - Providing support to the Service Delivery Team - Liaising with various service desks, Xerox and 3rd party service providers - Maintaining accurate database information within XOS software application and other toolsets. - Progress all consumables orders, and track to resolution. (Alerts and Tickets) - Support and deliver accurate Installation, Move and Change processes - Manage team incident workflows and resolution timelines within SLA - Providing feedback to management on any issues with logistics and/or in relation to the quality of information received Process adherence: - Adhere to Xerox standards and procedures at all times. - Contribute to process improvement activities. - Adhere to Xerox quality and accuracy standards at all times. Coaching: -Participate in team meetings and 1-1 sessions with your Team Leader - Coach new team members on processes and products in respect of specific client bases - Security & Confidentiality: - Appreciation for customer and Xerox sensitive data - Risk aware, with a ‘stop and check’ approach - Adhere to Xerox security standards at all times Essential: - Proven track record in delivery of excellent customer service - Good experience of problem solving and working to SLA’s/Targets - GCSE grade C or above (or equivalent) in English & Maths -Strong focus on, and attention to, detail and accuracy - Excellent communication skills, both verbal and written - Good command of MS Office Suite, primarily Excel, Word and Outlook - Basic understanding of Network Principles. Desirable: - Knowledge of Xerox billing methodology and systems - Excellent technical knowledge of Laser Printing and MFD device functionality - Knowledge of network protocols and operating systems - Any relevant industry qualifications – I.e. A+, MCDST, Cisco CCN - Personal Characteristics - Good Team Player - Flexible - ‘Can do’ attitude - Ability to work under pressure - Ability to adapt to change in the workplace - Problem solving skills - Customer relationship building - Prioritisation & Negotiation skills - Customer Focus - Personal resilience - Detail Focus If you meet the requirements of this position and are ready to work for a world-class company with a great marketplace reputation, apply today! Xerox is a global business services, technology and document management company helping organizations manage their business processes and information. Since the invention of xerography just over 75 years ago, we have continued engineering how the world works by applying our experience in imaging, business process, analytics, automation and human centric design to make a real difference for our customers and their customers. We have changed the way the world shops, learns, parks, does banking, receives healthcare and, of course – works. Headquartered in Norwalk, Conn., Xerox has more than 140,000 employees and does business in more than 180 countries. Together, we provide business process services, printing equipment, hardware and software technology for managing information -- from data to documents. Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox in the U.S. may request such accommodation(s) by sending an e-mail

We are recruiting for 2nd Line Technical Helpdesk Agent, to work within our Client Service Centre in Leeds, this opportunity will see you deliver exceptional customer service in assisting our key clients with support on client copiers, printers and other multi-functional devices. With the support of a collaborative and close-knit team you will be key in helping drive our service delivery, supporting process improvements and contributing to the growth of the Xerox business. As we grow our business we want you to grow with us. We will not only provide you with the training and support you need to succeed, but a suite of E-learning modules to help you get to where you want to go. We will encourage you to develop your skills and aspirations whatever they may be. Main Responsibilities: With your extensive track record in delivering excellent customer service you will be the primary advisor for both the client and support on all escalation initiations and service delivery. On a day to day basis you will be responsible for; - Promptly and efficiently handling telephone calls to ensure the best possible customer experience - Inviting customers to participate in telephone based problem resolution using available tools to diagnose and resolve technical problems - Facilitating or escalating customer issues and complaints, both internally and externally - Providing support to the Service Delivery Team - Liaising with various service desks, Xerox and 3rd party service providers - Maintaining accurate database information within XOS software application and other toolsets. - Progress all consumables orders, and track to resolution. (Alerts and Tickets) - Support and deliver accurate Installation, Move and Change processes - Manage team incident workflows and resolution timelines within SLA - Providing feedback to management on any issues with logistics and/or in relation to the quality of information received Process adherence: - Adhere to Xerox standards and procedures at all times. - Contribute to process improvement activities. - Adhere to Xerox quality and accuracy standards at all times. Coaching: -Participate in team meetings and 1-1 sessions with your Team Leader - Coach new team members on processes and products in respect of specific client bases - Security & Confidentiality: - Appreciation for customer and Xerox sensitive data - Risk aware, with a ‘stop and check’ approach - Adhere to Xerox security standards at all times Essential: - Proven track record in delivery of excellent customer service - Good experience of problem solving and working to SLA’s/Targets - GCSE grade C or above (or equivalent) in English & Maths -Strong focus on, and attention to, detail and accuracy - Excellent communication skills, both verbal and written - Good command of MS Office Suite, primarily Excel, Word and Outlook - Basic understanding of Network Principles. Desirable: - Knowledge of Xerox billing methodology and systems - Excellent technical knowledge of Laser Printing and MFD device functionality - Knowledge of network protocols and operating systems - Any relevant industry qualifications – I.e. A+, MCDST, Cisco CCN - Personal Characteristics - Good Team Player - Flexible - ‘Can do’ attitude - Ability to work under pressure - Ability to adapt to change in the workplace - Problem solving skills - Customer relationship building - Prioritisation & Negotiation skills - Customer Focus - Personal resilience - Detail Focus If you meet the requirements of this position and are ready to work for a world-class company with a great marketplace reputation, apply today! Xerox is a global business services, technology and document management company helping organizations manage their business processes and information. Since the invention of xerography just over 75 years ago, we have continued engineering how the world works by applying our experience in imaging, business process, analytics, automation and human centric design to make a real difference for our customers and their customers. We have changed the way the world shops, learns, parks, does banking, receives healthcare and, of course – works. Headquartered in Norwalk, Conn., Xerox has more than 140,000 employees and does business in more than 180 countries. Together, we provide business process services, printing equipment, hardware and software technology for managing information -- from data to documents. Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox in the U.S. may request such accommodation(s) by sending an e-mail