698 jobs found

Senior Manual Tester (DV Security Clearance) Position Description At CGI, you will play a key role in safeguarding the quality and reliability of critical enterprise platforms that support some of the UK's most important programmes. As a Tester, you will help ensure systems perform as intended, meet user needs, and deliver measurable value. Working directly on client site in Corsham, you will be trusted to take ownership of testing activities, collaborate closely with Agile delivery teams, and continuously improve how quality is embedded across the delivery lifecycle. With the support of a collaborative, expert community, you will be empowered to apply your experience, shape best practice, and make a meaningful impact in a secure and mission-focused environment. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Please note this role is based full time on client site near Chippenham. Due to the secure nature of the programme, you will need to hold DV or HLC clearance. Candidates with SC clearance who are willing to progress to HLC/DV will also be considered. Your future duties and responsibilities In this role, you will be responsible for ensuring the quality, usability, and reliability of an enterprise IT platform. You will plan, design, and execute testing activities across the delivery lifecycle, identifying defects early and validating that solutions meet both technical and business requirements. Working as part of Agile teams, you will contribute to continuous improvement and help ensure releases are robust, compliant, and fit for purpose. You will take ownership of test documentation, strategies, and evidence, collaborating with developers, analysts, and stakeholders to drive high standards and consistent outcomes. Supported by CGI's strong quality culture, you will be encouraged to refine processes, share expertise, and continually enhance how testing is delivered. Key responsibilities include: - Design & Execute functional, regression, system, integration, and UAT testing - Develop & Maintain test cases, scenarios, scripts, and test data - Identify & Manage defects, including logging, tracking, retesting, and validation - Contribute & Support test strategy and test planning activities - Validate & Confirm fixes prior to release - Document & Evidence testing activities for audit and compliance Required qualifications to be successful in this role You will have proven experience testing enterprise IT platforms and a strong understanding of structured testing approaches within service-focused environments. You will be detail-oriented, organised, and confident communicating findings clearly to a range of stakeholders. Essential qualifications include: - Proven experience as a Manual Tester or QA Analyst on enterprise systems - Strong ability to write clear, structured test cases and defect reports - Experience using test and defect management tools (e.g. Jira, Azure DevOps) - Knowledge of ITIL 4 concepts and service management environments - Experience using documentation tools such as Confluence or SharePoint Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

I am seeking an experienced HR MI SAP SuccessFactors Analyst to join a major financial services organisation on a 12-month contract. Sitting within the HR Analytics function, you will act as the regional expert for SuccessFactors Report Centre, taking ownership of HR reporting across EMEA while supporting the development of Power BI dashboards used by senior HR leaders. London - hybrid 2/3 days a week £400 - £550pd Umbrella This position plays a vital role in strengthening the organisation's HR reporting ecosystem, working at the intersection of SuccessFactors reporting, data modelling, and visual analytics. Key Responsibilities SuccessFactors Reporting Serve as the regional specialist for SuccessFactors Report Centre, particularly the Stories reporting framework. Design, improve, and oversee a suite of HR reports used across EMEA. Partner with HR Data Architecture to ensure reporting logic, definitions, and data structures are accurate and consistent. Conduct QA checks, troubleshoot issues, and maintain documentation relating to reporting standards and data lineage. Power BI & Dashboard Development Support the creation of clean, intuitive, and business aligned Power BI dashboards for HR stakeholders. Work closely with Data Architecture to ensure data transformed through ETL tools (e.g., Alteryx) meets dashboard modelling requirements. Apply data storytelling and UX best practices to produce high quality insights. Create reusable BI components, visuals, and measures to support wider reporting needs. Stakeholder Collaboration Engage with HR Business Partners, Centres of Expertise, and senior HR leadership to capture requirements and translate them into technical outputs. Define KPIs, use cases, and reporting needs that shape SuccessFactors and Power BI deliverables. Provide guidance to stakeholders on dashboard interpretation and metric definitions. Data Quality, Governance & Continuous Improvement Ensure all reporting aligns to HR data governance, quality, and security standards. Perform routine data checks and collaborate on upstream data improvements. Enhance existing scheduled reporting and reduce manual processes where possible. Contribute to harmonisation initiatives, including global reporting standards and data dictionaries. Skills & Experience Essential Advanced knowledge and hands on experience with SAP SuccessFactors Report Centre (Stories, Table, Canvas). Strong experience designing polished and insightful dashboards in Power BI. Understanding of data modelling, relational structures, and ETL concepts. Ability to translate reporting needs into data model requirements. High proficiency in Excel and strong analytical skills. Excellent stakeholder communication and collaboration skills. Desirable Experience using Alteryx or similar ETL technologies. Familiarity with SAP Workforce Analytics or Qualtrics. Exposure to HR metrics frameworks and reporting within multinational environments. Basic SQL knowledge. This is an exciting opportunity to influence HR reporting across a large EMEA region, working with modern HR systems, advanced BI tools, and a progressive HR Analytics function. You'll play a key role in shaping how HR insights are delivered to senior leadership and business partners. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Business Analyst Position Description At CGI, we empower Business Analysts to shape high-impact solutions that transform how our clients work and deliver value. In this role, you will play a pivotal part in defining problem statements, shaping solution pathways, and driving insight-led product delivery across diverse sectors. You'll collaborate closely with clients and development teams to turn complex challenges into meaningful outcomes, contributing to projects that influence real-world change. Here, you'll be encouraged to take ownership of your work, think creatively to unlock new possibilities, and thrive within a supportive community that enables you to grow your career with purpose. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position out of Leeds Your future duties and responsibilities In this role, you will collaborate closely with clients and delivery teams to understand business problems, shape clear solution requirements, and guide the development of high-quality products. You'll turn insights into action, working with diverse stakeholders to build shared understanding, manage evolving priorities, and drive effective delivery. You'll work with autonomy while contributing creatively to project direction, supported by a team committed to helping you grow. You will engage directly with users and senior stakeholders, translate findings into actionable backlogs, and help ensure each iteration delivers genuine value. Your work will influence strategic decisions and contribute to seamless delivery across multiple projects. Key responsibilities: • Lead & Innovate: Define project scope, shape solution requirements, and champion user-centred thinking • Develop & Deliver: Manage and refine product backlogs to drive iterative delivery • Collaborate & Clarify: Facilitate discussions to build shared understanding and resolve complex problems • Optimise & Align: Gather insights, analyse requirements, and translate findings into clear, consumable outputs • Support & Adapt: Work flexibly across roles where needed to maintain delivery momentum • Influence & Engage: Build strong relationships with stakeholders at all levels Required qualifications to be successful in this role To be successful in this role, you should bring mid to senior level experience in business analysis, ideally within agile environments, with strong communication, problem-solving, and stakeholder-engagement skills. You will demonstrate the ability to elicit requirements, think holistically, and collaborate effectively across multidisciplinary teams. Essential qualifications: • Experience in requirements elicitation, analysis, and documentation • Strong stakeholder-management and communication skills • Proven ability to prioritise work and manage backlogs • Experience working in agile delivery environments • Ability to translate complex information into clear, actionable outputs • A flexible and resilient approach to changing priorities Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Location Newport, NP10 8QQ About the job Job summary Senior Business Analyst As a Senior Business Analyst at the Intellectual Property Office (IPO) you will join an established and supportive community of Business Analysts and work across all areas of projects and service lifecycle. In this role you will work as part of an Agile multi-disciplinary squad alongside product managers, service design, data specialists, developers, and testers to deliver new internal and external services. You will be expected to be proactive and take ownership of analysis activities and deliverables including writing user stories with acceptance criteria, modelling business processes, and contributing to three amigo/refinement sessions. You must be able to build strong working relationships with both internal and external stakeholders at all levels, demonstrating good leadership and collaborative working skills. You will need excellent presentation and communication skills, across a variety of situations and levels of stakeholders. You will work together with IPO colleagues, partner organisations and/or suppliers to ensure that approaches and outcomes are fit for purpose meeting business needs, user needs and IPO standards. Within the Business Analyst Community, you will play an important role in establishing and promoting best practice and standards. You will support the professionalisation and maturity of the Business Analysis practice through peer support, tutoring and mentoring of others in the team. We are looking for enthusiastic people with a desire to pick up new skills in a fast-paced environment and are committed to delivering excellent services for our customers. This is an excellent opportunity for individuals to join our IT team at a time where the IPO has set out how to help make the UK the most innovative and creative country in the world by: Delivering Excellent IP Services Creating a World-leading IP Environment Making the IPO a Brilliant Place to Work Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office . The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description Main duties consist of but are not limited to: Work alongside product managers to create a pipeline of fully developed user stories ensuring that the business and technical viewpoints are understood and acknowledged. Undertake key business analysis activities, including but not limited to, requirements elicitation, documentation of business processes, workflows and business rules, using suitable methodologies, tools and standards. Advise on business scenarios and develop acceptance criteria to ensure requirements can be traced to develop new functionality. Identify and articulate options considering opportunities and limitations related to business and technology. Present complex information in a tailored format, allowing you to communicate key findings and put forward recommendations to the wider organisation. Tutor/mentor/coach BAs and Junior BAs by providing accurate and professional support. Develop and promote best practice, standards and guidance. Person specification Essential Criteria Background in Business Analysis with considerable knowledge and understanding of Business Analysis principles and techniques. Excellent analytical and problem-solving skills to bring clarity to business problems and shape business solutions. Considerable experience working in a software development setting with technical colleagues i.e. data, developers, testers. Comfortable working with individuals at various skill levels up to and including senior management levels. Experience of gaining consensus where there are strong differing opinions. BCS International Diploma in Business Analysis, or equivalent. Strong presentation and communication skills across a variety of situations and levels of stakeholders. Experience of developing BA best practice, standards and guidance. Experience tutoring and mentoring others Business Analysts

Location Swansea About the job Job summary Are you able to break down complex change into clear, prioritised requirements that support successful end to end delivery? Can you confidently run agile ceremonies and workshops that bring clarity, focus, and momentum to your team? Do you enjoy collaborating with testers and engineers to define meaningful acceptance criteria and ensure quality outcomes? If so, we'd love to hear from you! As a Business Analyst, you will provide methodical investigation, analysis, review, and documentation, for all or a significant part of a business area, in terms of business functions and processes. The role requires close working with stakeholders and development teams in shaping and delivering outcomes that are fit for purpose, commercially viable and in line with the organisational strategy. This is a fantastic opportunity to mentor and be a role model to other less experienced colleagues in the community. You'll also be an active participant in the DVLA Business Analyst community, as well as working with communities across Government. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at Driver and Vehicle Licensing Agency - Department for Transport Careers Job description Your responsibilities will include, but aren't limited to: Responsible for elicitation and documentation of requirements. Facilitates setting of business priorities for change initiatives of medium complexity. Manages and implements requests for changes to baseline requirements. Facilitates agile workshops and discussions to effectively gather fit for purpose business requirements. Supports the investigation of problems and analyses options for new and existing services. Provides recommendations to solutions. Manages stakeholder relationships to identify objectives, opportunities and potential benefits available. Supports delivery ceremonies such as planning, stand-ups, meetings, reviews, retrospectives, demonstrations of deliverables and other delivery related meetings, ensuring they are effective and fully support delivery. Works with Testers and Software Engineers to define acceptance criteria for requirements. Supports Senior and Lead Business Analysts with the collaborative, dynamic planning process. For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process. Open Sessions: Would you like to find out more about the role, the team and what it's like to work in our department? If so, we are organising an open session where you can virtually 'meet the team' on 07/04/2026 at 12:00 . Sign up here Person specification Required experience: To be successful in this role you will need to have the following experience: Previous experience working in business analysis within agile/lean delivery Proven experience of building great stakeholder relationships, leading and managing investigation into business and technical processes, functions, information flows and data structures, selecting the most appropriate methods and approaches. A history of supporting and facilitating the development and continuous improvement of products and services across a range of high volume, complex and challenging digital, data and technology teams. Additional Information You must hold a BCS International Diploma in Business Analysis or be willing to work towards completing this within 18 months.

Senior Cyber Security Engineer Reading/Hybrid (one day per week in the office) Salary: £65,000-£75,000 We are working with a leading UK pensions and insurance consulting and administration business. A FTSE 250 company, our client works with over 1,400 pension schemes, administers over one million member accounts, and supports insurance companies in the life and bulk annuities sector. ABOUT THE ROLE You will join an expanding cyber security team working alongside internal engineers, security operations analysts, and an external 24/7 SOC. Reporting to the Cyber Security Engineering Manager, you will carry out daily security engineering tasks and lead security hardening projects to protect our client's IT infrastructure, networks, and data. RESPONSIBILITIES Provide expert technical security guidance covering IT assets, change control, security testing, secure systems design, and security controls Own and develop the vulnerability management programme, with a focus on application security testing, web application Firewalls, and securing development pipelines Mentor and provide security direction to other team members Carry out security engineering tasks to agreed SLAs/KPIs using ITIL best practice Develop understanding of threats, risks, and evolving attack vectors facing the business Represent the security team as subject matter expert in meetings and projects Support the operations team with security incident investigation in complex cross-technology environments Assist with security training and awareness campaigns, market reviews, supplier assessments, and client security questionnaires ESSENTIAL REQUIREMENTS Right to work in the UK Strong experience in web application security, vulnerability management, penetration testing, and hardening IT systems Experience with cloud hosting, cloud migration, application testing, and working with developers to improve security Solid knowledge of security products including WAFs, SIEM, AV, email/web gateways, Firewalls, load balancers, ACLs, TCP/IP, routing, and switching Familiarity with OWASP, SASE, zero-trust, and risk-based vulnerability management Background in infrastructure and networks Working towards or holding CISSP, SANS GCIA, CompTIA Security+, CCNA/CCNP or equivalent Excellent written and verbal communication skills, including network diagramming Willingness to travel to other sites as required DESIRABLE Computer Science degree or equivalent experience Knowledge of ISO27001, Cyber Essentials, and AAF control frameworks BENEFITS Competitive salary, discretionary annual bonus, 25 days holiday (with buy/sell option), flexible bank holidays, matched pension contributions, healthcare cash plan, flexible benefits scheme, life assurance (4x salary), retail discounts, Employee Assistance Programme, digital GP service, paid volunteering day, and staff referral scheme. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Location Successful candidates may be based in any of our office locations - Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow. About the job Job summary The Digital Change Manager plays a key role in enabling Ofgem to deliver an ambitious, multi year digital transformation agenda that is essential to meeting organisational commitments across consumer protection, economic growth, and Net Zero ambitions. As part of the Digital, Data and Security Services (DDSS) Directorate, the role helps shape and implement a wide ranging portfolio of digital change initiatives designed to modernise services, reduce legacy risks, and strengthen the organisation's overall digital capability. You will be a part of a diverse range of technology projects including Workday and AI. Acting as a crucial bridge between project teams and business users, the Digital Change Manager ensures colleagues are fully supported in adopting new systems, tools and ways of working, thereby enabling the realisation of project and organisational benefits. In this role, you will lead business change activities, assess stakeholder impacts, and develop the change management artefacts required for successful delivery. Responsibilities include maintaining change plans, ensuring business readiness, supporting benefits identification, and contributing to targeted communications that reinforce adoption. You will work closely with Delivery Managers, project teams, business leads, internal communications specialists, and external partners to ensure alignment across all aspects of change activity. You will support Ofgem colleagues to deliver strategic objectives. This is a role for an experienced change practitioner with a strong background in delivering business change within a digital environment. Essential criteria include recognised change management qualifications (such as APMG or Prosci) and experience working with senior stakeholders, along with the ability to leverage digital tools and data analytics to enhance project outcomes. The role also requires strong collaboration, a focus on continuous improvement, and the ability to deliver at pace in a dynamic, forward looking organisation. Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work. This is a fixed term contract for 6 months with potential to extend up to 12 months. SC Clearance is required for this position: Information and eligibility guidance can be found here: SC - Guidance Pack for Applicants - GOV.UK Job description Key Responsibilities Leads business change activities and collaborates with the project team to achieve the benefits and outcomes outlined in the business case. Champions best practices and provides expert advice to team members and the project community. Assesses and understands the impact on stakeholders to enhance their adoption of the change. Assists the Digital Delivery Manager and Business Case Analyst in preparing and updating the change management elements of the business case. Supports the Digital Delivery Manager in creating the required business change products. Leads engagement with key contacts and ensures products are fit for purpose. Establishes and maintains the change plan for a specific area of responsibility. Identifies, qualifies, and updates business readiness criteria across areas of responsibility before implementation. Supports the Digital Delivery Manager, and stakeholders in identifying and leveraging benefits. Incorporates benefits management into all change activities. Works with stakeholders and Digital Delivery Manager to create and maintain a communications plan related to change messaging. Provides content for communications across areas of responsibility. Identifies and classifies stakeholders, ensuring their inclusion in the stakeholder engagement plan. Provides direction and guidance to the delivery team. Leads change activities across areas of responsibility, with guidance from senior Digital Change Managers where needed. Collects and shares data in line with data standards. Uses digital tools to manage change initiatives effectively, ensuring that data analytics support the identification and tracking of change impacts and the adoption of new ways of working. Key Outputs and Deliverables Project Change Approach - documented approach for managing digital business change in the project, based on the estimated reach and impact of the project. Digital Change Management Artefacts - as determined by the approach and plan Project Change & Comms Calendars - aligned schedule of change and communication activities. Impact Assessment Packs - analysis of change impacts across the project/s. Person specification Role Criteria Please ensure you demonstrate clearly within your supporting statement, how you meet each of the criteria below. In the event of receiving a large number of applications an initial sift may take place on just the identified lead criteria indicated below. Essential: APMG Change Management Practitioner / Prosci or equivalent experience (Lead) Experience delivering Business Change in a digital change environment (Lead) Experience in Senior Stakeholder management The ability to leverage digital tools and data analytics for better project delivery outcomes. Desirable: Familiarity with and experience applying Prosci approaches (including but not limited to ADKAR) Familiarity with facilitating change adoption in a government context

Pensions Technical Analyst We are growing our Client Onboarding and Change team and are looking for a Technical Analyst to help deliver high-quality, market-leading solutions within our Calculations and Benefits Team. The role is central to the successful technical delivery of new business into the Administration area. The role will report into Calculations & Benefits Lead and will work closely with the Administration business, in particular the Admin Systems and Admin BAU teams, as well as stakeholders from across Isio and third parties. This role can be based in our Manchester, Reading, Bristol, Birmingham or Croydon city centre office with a hybrid workstyle. What does the role entail? Play an active role in the delivery of work by supporting the Senior Technical Analyst Liaising with other team members to ensure that the technical delivery is consistent and effective Work with the Calculations & Benefits Lead / Senior Technical Analysts to implement solutions for work as required Support the design and implementation of technical processes and procedures, in particular relating to Admin Implementations Work within the wider governance framework to ensure a consistent approach and documentation of all work delivery Work with the wider Client Onboarding & Change team to participate in increasing efficiency of implementing new business Support a culture of continuous improvement within the team to develop and enhance understanding Participate in the training and development of the team as well as mentoring less experienced colleagues Support the Implementation client service team meetings Contribute to the promotion of a positive working environment Assist with the collating of information from Trust, Deed and Rules (TD&R) to create a detailed benefit specification Assist with the creating and signing off robust calc proformas Creating a robust test grid and testing member calcs Investigating calculation discrepancies and offering solutions Supporting other workstreams within the Calculations & Benefits Team as appropriate (e.g. GMPE / Dashboards) Understanding of scheme including any complexities and how this is administered in practice by incumbent administrators Keeping up to date with technical pensions changes Participate in the handover of schemes to Admin BAU team Ensure processes support Isio's ISO27001 information security certification What we're looking for Experience of Pensions administration / modern pensions administration systems Thorough knowledge and understanding of DB and DC pensions schemes Experience of delivering technical solutions Excellent communication (verbal and written) and good interpersonal skills Strong excel skills in particular knowledge of Excel formula and functions Excellent Planning & Organisational skills Ability to adapt to change Strong analytical and problem-solving skills and a creative approach to getting work delivered Willingness to identify and overcome barriers to delivery of work Background of working in BAU Pensions Administration preferable What you can expect in return A competitive salary and market leading bonus scheme with stretch targets for high performance Study support to help you achieve professional qualifications, with salary increases for exam passes Development and training opportunities to support your career ambitions throughout your time with us A friendly, and supportive team who will help you to deliver your best work. Why Join Isio Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability. We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters. Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's website Isio - Careers & Benefits About Isio A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services. Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking. Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone. At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.

Location Bristol, London, Warrington For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy. About the job Job summary The Test Engineer plays a critical role in ensuring the reliability, quality and performance of the NCA's technical solutions. They will apply a strong understanding of modern testing practices to validate systems across complex business operations, projects and programmes. The role requires an ability to design and execute effective test strategies, identify defects and performance issues, and provide clear, evidence based assurance to stakeholders. Working closely with developers, analysts and delivery teams, the Test Engineer will help ensure that services are robust, secure and meet operational needs, while continuously improving test processes and advocating for quality throughout the delivery lifecycle. Job description As a Test Engineer, you will be responsible for assuring the quality, reliability and performance of tooling and capabilities delivered across Tier 1 and Tier 2. You will work within defined quality and performance strategies, ensuring all testing activity is completed within agreed timescales, budgets and standards, and that outcomes meet or exceed stakeholder expectations. You will apply a demonstrable understanding of IT solution architecture - including GUIs, operating systems, databases, hardware and input devices, networks and security components, applications and services - to shape test strategies, approaches and detailed plans. This technical insight will guide the Quality and Performance team and ensure testing is risk based, robust and aligned to the Agency's operational needs. A key part of the role is building strong relationships across the Agency and with wider stakeholders. You will work closely with these partners to ensure products, tooling and services are aligned to the appropriate standards, fully assured and able to support the NCA's broader digital and operational objectives. This role aligns to Test Engineer in the Government Digital and Data Profession Capability Framework - Test engineer - Government Digital and Data Profession Capability Framework Duties and Responsbilities Test Improvement, Optimisation and Strategy - Help deliver the ongoing improvement and optimisation of testing practices, ensuring test environments, techniques and approaches are fit for purpose. Design, build, maintain and execute high quality functional and non functional tests that align to user needs and system requirements. Develop, maintain and apply key test artefacts, including Quality and Performance Test Strategies and Test Plans, while proactively identifying opportunities to enhance the end to end test process. Risk Management and Quality Assurance - Identify, document and manage testing related risks and issues, putting appropriate mitigations in place and escalating to the Test Manager where necessary to avoid delivery impacts. Make informed, context aware decisions relating to testing activities within the delivery environment, ensuring quality assurance remains robust and aligned to programme objectives. Test Execution, Data and Automation - Manage and deliver functional and non functional test activities, using a broad range of testing techniques to assure performance, quality and reliability. Create, manage and maintain test data, and support the development, enhancement and use of automation frameworks and scripts. Complete test work, provide feedback to team members, and collect testing metrics and statistics to support clear, evidence based reporting. Stakeholder Collaboration - Work collaboratively with internal and external stakeholders to ensure testing activities support high quality delivery aligned to organisational standards. Person specification Communication and Stakeholder Engagement - Communicate effectively with both technical and non technical stakeholders, including gathering non functional requirements and clearly articulating complex risks or issues to senior audiences. Apply critical thinking and ask insightful questions to ensure requirements, processes and deliverables are fully understood. Present findings, risks and recommendations clearly to wider teams, ensuring shared understanding and informed decision making. Test Analysis, Design and Execution - Conduct investigative work to understand problems, inefficiencies and opportunities within existing processes. Collect, analyse and interpret complex or conflicting information to propose practical, evidence based solutions. Design and execute tests across all phases - functional, non functional and User Acceptance Testing - ensuring coverage aligns to user needs and requirements. Apply Specification by Example and similar techniques to support requirement clarity and testability. Test Planning, Quality Assurance and Continuous Improvement - Develop and maintain robust quality practices, advocating accountable quality throughout the delivery lifecycle. Verify that the right work is being undertaken (Verification) and validate that it has been completed correctly (Validation). Put measures in place to monitor and improve quality outcomes, promoting consistency of approach across teams. Provide supportive but assertive challenge to ensure quality standards are upheld and embedded. Test Engineering and Technical Practice - Apply modern test engineering practices, including source control, CI/CD pipelines and automated testing approaches. Integrate and execute tests within continuous delivery environments to enable rapid feedback loops. Demonstrate experience in planning and managing tests across multiple phases, including User Acceptance Testing and performance testing. Contribute to automation framework development and the improvement of engineering standards. Requirements, Data and Technical Understanding - Understand and apply requirements engineering principles to support the creation, clarification and validation of deliverables. Validate requirements to ensure solutions meet operational, business and technical needs. Demonstrate knowledge of data solutions in cloud and on premise environments, including data exploitation tooling and platforms.

Asset Management Analyst - Alternatives Execution & Closing - Investment Banking Marshall Wolfe are hiring on behalf of our client within investment banking, for an Analyst to join a high-performing Alternatives Execution & Closing team within Asset Management. This is a varied and fast-paced role supporting complex, multi-asset transactions across global markets. Key Responsibilities: Support the booking, closing and settlement of time-sensitive and bespoke transactions across asset classes including loans, public & private securities and structured deals Partner with global Deal Teams, Legal, Risk, Controllers, Compliance and Technology to facilitate seamless transaction execution Monitor and manage operational risk across supported business functions Contribute to new business initiatives, including fund launches and infrastructure enhancement projects Build strong relationships with senior stakeholders and help drive team priorities Skills & Experience: 1-3 years experience with Loans/Loan Closing - primary and secondary Investment banking experience Knowledge of Equities, Bonds or Derivatives is advantageous Strong organisational skills with the ability to manage multiple priorities in a high-pressure environment Confident communicator with experience engaging senior stakeholders Excellent attention to detail, problem-solving ability and commercial mindset London (onsite) - Contract Inside IR35

Location Bristol About the job Job summary Join our Digital & Data team as a Senior Business Analyst on a permanent or fixed term basis, where you'll help shape the digital services that support a fair and transparent planning system for England. You'll work with multidisciplinary teams to understand user needs, analyse complex problems, and deliver improvements that help us provide accessible, efficient and user centred services. The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people's lives, the communities where they live and the economy. We want our colleagues to be able to work more flexibly and more collaboratively, exploring new and innovative ways to improve the way we provide services. For further information on the Planning Inspectorate, please visit our careers page at Civil Service Careers Job description As a Senior Business Analyst, you'll work alongside Product Managers, User Researchers, Designers and technical specialists to continuously improve existing digital products and support the development of new features. You'll explore user needs, map out services, identify improvements and help teams make well informed decisions that align with Government Digital Service standards. You will play a key role in ensuring our services are intuitive, inclusive and meet the future needs of users and stakeholders across the Planning Inspectorate. Responsibilities You will: Engage with stakeholders and users to gather insight into their needs, challenges and expectations. Use a range of business analysis techniques to elicit, analyse, document and validate requirements (e.g., workshops, interviews, requirement catalogues, user stories). Map current and future processes and service designs, identifying improvements that deliver value and enhance user experience. Identify opportunities for automation and assess benefits and impacts. Prioritise requirements and support the development of features and sprints in an agile environment. Ensure requirements remain accurate, high quality and up to date throughout the delivery lifecycle. Build and maintain constructive relationships across teams and business areas. Promote excellent customer service and champion inclusive approaches to service improvement. Role types and Salary details There are 4 roles available of different employment types 1x Permanent 2x Fixed term contract for 24 months 1x Fixed term contract for 12 months Salary New entrants to the Civil Service are expected to start on the minimum of the pay band. Internal rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest. This role is being advertised at Senior Executive Officer Grade Starting Salary for this SEO Grade role is £46,689 Working hours: Standard working week is 37 hours, flexible working hours policy available Part time at 30 hours or above, flexible working hours policy available Office Attendance This role is contractually based in Bristol, 10 minute walk from Temple Meads train station. We recognise and value the mutual benefits of hybrid working and have a flexible approach to in person attendance, which can vary dependent on the requirements of individual business units - the details of which can be discussed with candidates if invited to attend an interview Person specification Essential Criteria (assessed at sift and interview) Proven ability to investigate, analyse, visualise and articulate complex problems, supporting informed and balanced decisions. Experience understanding user needs and managing requirements using established techniques, ideally in an agile environment. ( This is also the lead sift criterion) Knowledge of agile and other relevant methodologies, with awareness of their benefits and risks. Experience working in a fast paced, collaborative environment with technical specialists and end users. Ability to make decisions balancing user needs, technology options and value for money. Strong communication and interpersonal skills. Ability to manage your own workload and balance multiple priorities. Experience engaging system users to understand behaviours, attitudes and needs, ensuring inclusive design. Relevant professional qualification or willingness to work towards one.

Head of SOC/Incident Response Inside IR35,rate circa £700 pd Start: ASAP Duration: 6 months Location: Fully remote. Occasional onsite meetings 1-2x per month - probably London. Preferred exp of working in Central Gov or Defence environments. About the Role This consultant would typically fulfil a senior leadership position within the public sector and Defence, responsible for setting, leading, and delivering the vision for a modern, secure digital environment. The priorities for this role include: * Coordinating and integrating public sector/Defence digital services * Leveraging artificial intelligence for public benefit * Strengthening and expanding digital and data infrastructure * Elevating leadership and investing in talent * Funding for outcomes and encouraging innovation * Promoting transparency and accountability Person Specification Candidates should demonstrate: * Several years of experience in Cyber Security Operations and Incident Management, particularly in digital and cloud first environments * Strong knowledge of intrusion detection and analysis * Comprehensive understanding of cyber security operations and effective incident response * Expertise in security operations management, applied security capability, and protective security * Awareness of information risk assessment and risk management * Up-to-date knowledge of emerging threat intelligence and threat assessment * Basic understanding of digital forensics sufficient to collaborate with forensics specialists Qualifications and Certifications * Familiarity with information security best practices, standards, and frameworks (eg, Cyber Assessment Framework, ISO 27001, NIST 800-53, COBIT 5, CIS CSC 2, Cyber Essentials Plus, PCI DSS) is beneficial. * Membership in relevant institutions or bodies (eg, Institute of Information Security Professionals, Council for Registered Ethical Security Testers) * Relevant industry qualifications and accreditations: - Operations Centre Analyst - Offensive Security Certified Professional, - Certified Information Security Management - Certified Information Systems Security Professional - Relevant government qualifications or accreditations Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Lead Data Analyst Salary: Up to £70,000 + Benefits Location: Esher - Hybrid Working Hours: Full time - PermanentA large well-established firm has recently implemented Microsoft Fabric and is now seeking a Lead Data Analyst to take ownership of the organisation's data and analytics capability. This role will lead the development of the company's data platform, ensuring data is transformed into meaningful insights that support decision-making across the business. The Lead Data Analyst will work across the full data lifecycle, from ingestion and modelling through to reporting and visualisation, while also managing and mentoring another Data Analyst/Engineer. The Lead Data Analyst position is ideal for someone who enjoys combining hands-on technical delivery with leadership responsibility, advising on data strategy while building scalable BI solutions. Responsibilities for the Lead Data Analyst: Own the organisation's data and BI capability following the implementation of Microsoft Fabric Design and develop high-quality Power BI dashboards and reporting solutions Develop and maintain data pipelines, integrations and data flows within Microsoft Fabric and Azure Integrate data from third-party systems and internal platforms into the data lake environment Build scalable data models and semantic layers for business reporting Build and optimise SQL queries, data models and dimensional schemas for reporting Support the continued growth of the organisation's data lake and analytics platform Analyse and interpret data to identify trends and insights that support business decision-making Work with business stakeholders to understand data needs and deliver actionable insights Manage and prioritise the analytics backlog to ensure work aligns with business value Lead and mentor a Data Analyst/Engineer while driving best practices across the data function Essential Skills for the Lead Data Analyst: Strong Power BI expertise including DAX Experience working with Microsoft Fabric Knowledge of Azure Synapse, Databricks, Spark Strong SQL capability for querying, shaping and modelling data Experience building ETL/ELT pipelines and integrating data from APIs, files and databases Experience with cloud data services within Azure environments Strong stakeholder engagement skills and ability to translate data insights for business audiences Desirable Skills for the Lead Data Analyst: Experience with Python or another analytics-focused programming language Experience working with Azure Data Lake, Azure Functions or Service Bus Experience managing or mentoring analysts or engineers Knowledge of data governance, security and BI deployment best practices If you are a data professional looking to take ownership of a modern analytics platform and shape how data drives decision-making across a business, please apply for the Lead Data Analyst position in the immediate instance. Senior Data Analyst, Senior Data & BI Analyst, Lead Data Analyst, Lead Data & BI Analyst

Our client has a permanent vacancy for a Senior Systems Analyst to be responsible for the overall management, optimisation, and efficient running of business systems. You will work closely with business stakeholders in Operations, Finance, Sales, B2B Commerce, and Warehousing to understand business requirements, improve system capabilities, and develop scalable and robust solutions. Key Responsibilities Business Analysis & Process Improvement Engage with business stakeholders to understand operational needs, map processes, and identify opportunities for improvement. Lead requirements gathering workshops and convert requirements into functional and technical requirements. Define current workflow and future workflow as well as identifying bottlenecks and recommending solutions. Support change initiatives by assessing business impact, defining success metrics, and ensuring smooth transition to new processes. Manage supplier relationships to ensure that they provide quality support and deliver fixes on time and according to business priorities. Systems Analysis & Support Provide advanced 2nd/3rd line support and subject matter expertise to the business applications, including the ERP and integrated applications. Carry out root cause analysis for system issues and coordinate with internal teams and vendors to implement permanent corrective actions. Ensure systems remain performant, scalable, and aligned with business growth objectives. Configuration management, system checks on master data integrity and optimization of system usage across various departments. Project Delivery Contribute to full project lifecycles from discovery and design through testing, deployment, and adoption by users. Taking ownership of project deliverables, ensuring quality documentation and timely completion. Testing & Quality Assurance Develop test scenarios, test scripts, and perform UAT and regression testing on changes and upgrades to the system. Validate data flows, integrations, and business rules to ensure reliable operation of end-to-end processes. Reporting & Data Insight Operational and analytical reporting Create, maintain, and enhance reports to support decision making. Interact with stakeholders to define reporting needs. Training & User Guidance Train and guide the end users on the new features and processes and best practices. Develop training documents, knowledge articles, and process documentation. Required Skills & Experience Strong experience in business or systems analysis within an ERP centric environment. Hands on experience with enterprise resource planning systems Relational database experience e.g. writing queries, and performance tuning. Systems integration, API s and data flows between enterprise platforms. Communication and stakeholder engagement skills with a customer driven approach. The ability to document requirements, processes and technical specifications correctly and efficiently. Desirable Skills & Experience Sage X3 ERP Experience. Understanding of Finance, B2B ecommerce, warehouse, supply chain or product distribution. Experience with Crystal Reports, Sage Enterprise Intelligence or similar reporting tools. Knowledge and experience of working with web services, API integrations, or system automation. Familiarity with Magento, Shopify, or other B2B ecommerce platforms. Microsoft SQL Experience. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.

We have an exciting now role here at Altro, operating within the IT Department, this role delivers and supports the core applications within ERP and Digital, driving change and process improvements across the company. This is a permanent, full time, hybrid working role (3 days a week working from our Letchworth Garden City, Hertfordshire head office). So, what will you be doing? The ERP Digital Analyst will be responsible for providing first-line support and maintenance for ERP and integration with Altro Digital technologies. This role involves assisting with system configuration, user training, and troubleshooting to ensure smooth operation and user satisfaction. The role will also identify waste elimination opportunities between ERP and Altro Digital technologies. Role and Responsibilities include: Provide first-line support to ERP users, resolving basic issues, handling inquiries, and escalating complex issues as needed. Assist in the configuration and maintenance of ERP systems to ensure optimal performance. Assist in data entry, validation, and maintenance within the ERP system to ensure data accuracy. Conduct user training sessions and create educational documentation to help users effectively utilise the systems. Ensure the ITSM system is kept up to date and users are regularly informed about ticket status Collaborate with senior analysts and the IT team to identify and resolve common support issues. Participate in process improvement initiatives to enhance system efficiency and user experience. Monitor system performance and report any issues to the ERP Lead. Assist with troubleshooting, configuration, and basic administration of digital tools and applications used across departments where data from ERP system has been integrated. Collaborate with other members of the IT Team on new projects and rollouts, helping with testing, training, and user onboarding. Document common issues and resolutions to build a knowledge base for digital technology support. Participate in regular training sessions to stay updated on new digital tools, security protocols, and best practices. Support the implementation of additional digitalisation software in the end-2-end process Identifies opportunities for process optimization and operational efficiency between ERP and Digital application platforms As well as an exciting opportunity and a competitive salary, what do we have offer Starting holiday entitlement of 25 days, with the option to buy more Defined contribution pension scheme Life assurance from day one Occupational Sick Pay and onsite Occupational Health Service Confidential 24-hour life management and personal support service for you and your family Enhanced family-friendly benefits, including Maternity, Paternity, and Shared Parental Leave Free eye tests for all employees A paid day off each year for volunteering Free car parking at all our sites Long service awards Learning and Development support, regardless of your career stage Various social events, including the company Christmas party Retirement advice and support So, who are Altro? Altro are a leading British manufacturer and supplier of premium flooring and wall cladding systems. Since 1919, we ve been transforming spaces to enhance people s emotional and physical wellbeing. As a family-owned business, we care deeply about our team, our customers, and the quality of our work. Head to our?Life_at_altro?and?Life_at_Autoglym?Instagram pages to find out more about , and ? Why Join Us At Altro, we believe in continuous improvement and adding value to the customer experience. We offer a supportive environment where you can grow and make a real impact. Plus, you ll be part of a team that truly cares about what we do and each other. Everyone is welcome at?Altro?for who?they are, no matter what?their background?is?or how?they identify.? We appreciate that everyone is different and with that diverse uniqueness we can all thrive. We don t want you to just work here.? We want you to belong here. Ready to Apply If you re ready to take on this exciting challenge and be part of a company that values your contributions, we d love to hear from you!

Senior Digital Analyst London or Leeds, Outside IR35, £350 - 400/day This is an opportunity to join a busy digital analytics function at a time when they are delivering a high volume of GA4, GTM and Looker Studio projects for a major programme of work. You will step into a team that is looking for someone who can hit the ground running across analytics, reporting and measurement. The Company They are a well-established digital agency with strong expertise in data, digital performance and analytics. The team works closely with internal stakeholders across paid media and digital channels. They operate a collaborative environment with a small analytics team of around eight people. While not heavily client facing, there is scope for this to evolve depending on project demands. The Role and Deliverables Build Looker Studio dashboards to track paid media performance across channels such as LinkedIn, Facebook and Google Ads. Work with GA4 data across web and campaigns, identifying key metrics and pulling data into dashboards. Implement and refine event tracking using GTM, ensuring accurate data capture for reporting. Support internal stakeholders with insights on media spend, leads generated and digital performance trends. Your Skills and Experience Strong hands-on experience with GA4 data across web and campaign measurement. Confident using GTM for event tracking, validation and troubleshooting. Solid capability in Looker Studio, including building dashboards and blending data. Familiarity with social listening tools such as Brandwatch is a nice to have. Comfortable collaborating with stakeholders. How to Apply If this freelance project matches your experience, please get in touch to discuss the next steps.

Regulatory Reporting Analyst Banking London Your new company Working for an international bank in their London City office, you will join an established finance function in a varied role with wide exposure to different aspects of the finance function. They are well established in the market and offer their employees a great working experience with opportunities for progression and a comfortable working environment. Your new role Prepare and submit regulatory reports to bodies such as the PRA, FCA, and the Bank of England. Ensure accuracy and completeness of data used in regulatory returns. Perform daily, monthly, and quarterly regulatory reporting tasks (e.g., COREP, FINREP, PRA returns). Monitor changes in regulatory requirements and support implementation of new standards. Reconcile regulatory data with finance, risk, and operations systems to identify discrepancies. Support internal audits and regulatory reviews by providing required documentation and explanations. Work with Finance, Risk, Treasury, and IT teams to resolve data or reporting issues. Maintain and update internal reporting process documentation. Assist with system and process improvements to enhance reporting efficiency and accuracy. Provide ad hoc analysis to senior stakeholders on capital, liquidity, and risk metrics. What you'll need to succeed Part-qualified/Finalist (ACCA, CIMA, or equivalent), with strong progress toward full qualification. Solid understanding of core accounting principles and financial statements. Exposure to regulatory reporting (e.g., COREP, FINREP, PRA returns) or strong willingness to learn. Strong analytical skills, with the ability to interpret complex data and identify inconsistencies. High attention to detail, ensuring accuracy in all reporting and reconciliation tasks. Good Excel skills, including use of formulas, pivot tables, and data manipulation. What you'll get in return Competitive salary Annual performance bonus based on individual and team outcomes. Study Support Comprehensive benefits package, including pension contributions, medical insurance, and life assurance. Hybrid working model with flexibility around office and home working arrangements. What you need to do now If you're interested in this role, or know someone who would be, please click 'apply now' to forward an up-to-date copy of your CV. #

Important High Level Summary Notes Please read the below high-level overview carefully, and if this position is of interest please contact me directly for a chat - my details are below: Lorenz Pasch at Hays Recruitment For this role, you must be able to demonstrate: Hands-on ownership of Root Cause Analysis for major incidents (P1/P2) Experience applying structured RCA methodologies (5 Whys, Fishbone, Fault Tree, Kepner-Tregoe) Ability to analyse technical, process, and organisational causes of failure Experience working within Incident, Major Incident, and Problem Management functions Confidence to challenge engineering teams and vendors on root causes and corrective actions Experience producing high-quality RCA reports (timeline, impact, contributing factors, actions) This role is not suitable for candidates whose experience is limited to service desk, incident coordination, reporting/MI analysis, or supporting RCA without ownership. If your experience does not include the above, this role will not be a match. The Role A unique opportunity to join Hays, a FTSE 250 recruitment leader with a global footprint, undertaking a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading technology. This role sits within Technology Operations and is responsible for leading root cause investigations across major incidents and recurring issues.You will work across engineering, operations, and vendor teams to identify underlying causes of failure and ensure sustainable corrective and preventative actions are implemented.This is a hands-on analytical role, requiring structured thinking, technical understanding, and the ability to influence outcomes without direct authority. What You'll Own Root Cause Analysis: Lead in-depth RCA across incidents and major incidents, identifying true root causes - not just symptoms. Problem Management: Support Identify patterns, trends, and systemic weaknesses. Drive actions to reduce repeat incidents and improve stability. Data & Investigation: Collect and analyse technical, process, and organisational data to build a complete view of failure points. Reporting & Documentation: Produce clear, structured RCA reports including timelines, impact assessments, and corrective actions. Stakeholder Collaboration: Work closely with engineering, operations, and vendor teams to validate findings and drive remediation. Continuous Improvement: Contribute to operational maturity by improving RCA quality, consistency, and effectiveness across the organisation. What We're Looking For You will bring experience from complex IT environments where incident volumes are high and service stability is critical. Key experience includes: Strong background in Problem Management, RCA, or Major Incident analysis Experience in enterprise IT operations environments Solid understanding of ITIL processes (Incident, Problem, Change) Ability to analyse complex technical and process-driven issues Strong written and verbal communication skills Confidence working with technical teams and challenging assumptions Why this role? Impact: Direct influence on reducing incidents and improving service stability Visibility: Work across engineering, operations, and senior stakeholders Complexity: Investigate issues across a global technology environment Ownership: Lead investigations end-to-end, not just support Contact Lorenz Pasch at Hays Recruitment. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Please note this is a training course and fees apply What is the Business Analysis Placement Programme? Our Business Analysis Placement Programme is designed for anyone looking to start a career as a Business Analyst (BA) using education and recruitment support to help you achieve an entry level role or position. This programme does involve a financial contribution from you to fund your qualification, cv review and recruitment support but the long-term rewards will be extremely lucrative with the average Business Analysts salary in the UK being around £52k pa. What does a Business Analyst do? A Business Analyst is a problem solver who investigates an issue or area of weakness within an organisation or business, analyses solutions and helps facilitate the change that is needed. They do this through following a set of guidelines and principles set out within the BCS Business Analysis Diploma certification. To succeed as a business analyst, you should be somebody who enjoys problem solving and analysing, has good administration skills and communicates well in both written and verbal communication. You should be somebody who can work well alone but when needed be able to integrate well into a team. The role will generally include:- Analysing elements within the business or the whole business Making evaluations of all available data Identifying problems and looking at potential improvements Making a feasibility study in proposed improvements Present your acquired information within a business case to the company or organisation. Implement any agreed or necessary changes, to increase the efficiency of the organisation or business. Industry demand for Business Analysts Demand for Business Analysts continues to soar as organisations need to evolve and stay competitive in an everchanging world. Business Analysts ensures a business remains relevant and future proofs against changes both foreseen and sudden. All businesses need to make data driven decisions and the demand for analysts has become a key role for any size of business and has become a very lucrative, in demand position with Senior Business Analyst's commanding salaries in excess of £100k pa. How we help you get you first role We specialise in working with candidates who wish to start or transition into a Business Analyst career. How do we do this? 1. Firstly, we place you on a training program which provides a pathway to the most relevant industry recognised certification being the BCS Business Analysis Diploma. The diploma comprises of 4 certification courses and a final oral examination signing you off as Business Analyst through the BCS. Study time to complete all of the certifications is recommended at around 90 hours to achieve exam pass level. 2. Once you have successfully passed the 4 required certification exams and the oral exam which make up the diploma, you will be handed over to our recruitment support team. They will then work with you to help rewrite your cv to a professional standard to highlight the skills required by Business Analyst recruiters. In addition, they will also assist in creating a professional LinkedIn profile, interview support, career advice and tailored support such as taking you through mock interviews. 3. Our recruitment advice consultants will work with you to identify the best opportunities available which are suited to you. Their tailored support ensures you only apply for roles where there is a realistic chance of success and help you to prepare for interviews and perform at your best. Typically, starter roles will be junior business analyst, junior analyst or a support/admin role utilising your analytical skills. Business Analysts work closely with Project Managers and Change Managers and opportunities in these areas also exist which broadens the net in these sister sectors. Further study into Project Management certifications can expand the breadth of roles you find available. Finances To accommodate candidates, the training element of this package is available on finance terms to easily spread the cost of investing in your career. This enables you to get qualified without having to fund all the training costs upfront. In addition, we are so confident in our success with placing qualified candidates that we will refund the cost of the courses to anyone we are unable to place within 12 months of passing their required exams subject to our terms. What next? To get your journey started and check whether you meet the criteria to join the programme, enquire now and one of our experienced Course and Career Consultants will contact you within 4 working hours assist you.