11 jobs found

Location: Hull Working Pattern: 4 days per week on-site Employment Type: Permanent Overview We are looking for a proactive and customer-focused Desktop Support Engineer to join our team in Hull. This role is ideal for someone who takes pride in delivering exceptional end-user support, enjoys solving technical problems, and has strong hands-on experience with Microsoft Intune and Endpoint Management . Key Responsibilities Provide on-site 1st-2nd line support across desktops, laptops, mobile devices, and peripherals. Deliver outstanding face-to-face technical support to internal users, ensuring issues are resolved efficiently and professionally. Manage, configure, and support devices through Microsoft Intune / Endpoint Manager , including application deployment, device enrolment, compliance policies, and troubleshooting. Support Windows 10/11 environments, Office 365, and core business applications. Maintain and troubleshoot hardware including desktops, laptops, printers, and networking peripherals. Escalate complex issues to 3rd line or relevant teams when necessary. Maintain accurate documentation, asset records, and ticket updates. Contribute to continuous improvement of IT processes, user experience, and service quality. Required Skills & Experience Strong experience in desktop / end-user support, ideally in a fast-paced environment. Hands-on experience with Microsoft Intune, Endpoint Manager, and MDM/EMM platforms . Excellent customer service skills - confident dealing with users at all levels. Solid knowledge of Windows 10/11, O365, and general device troubleshooting. Experience supporting hardware, peripherals, and basic networking concepts. Ability to prioritise workload and work independently on-site. Strong communication and interpersonal skills. Desirable (Not Essential) Experience with Azure AD / Entra ID. ITIL awareness or certification. Experience supporting hybrid or cloud-first environments. Python Basics What We're Looking For A friendly, approachable engineer who goes the extra mile for users, communicates clearly, and enjoys being the "face of IT" on-site. Technical skills are important - but customer service mindset is essential.

Job Title: Service Desk Team Leader - Software Department Location: Hull, UK (Officed based) Salary: 28,000- 34,000 per annum Job type: Full-time, Permanent Reality Solutions is a leading regional IT Solutions Provider and Sage Accredited Business Partner based in Hull. We are a forward-thinking software and technology provider supporting a diverse customer base with high quality solutions and exceptional service. Our Service Desk plays a critical role in ensuring customers receive timely, accurate, and friendly technical support every day. About the role We're looking for a proactive and hands on Service Desk Team Leader to guide our Software Support Engineers (predominantly supporting Sage software and integrated 3rd Party Solutions), drive service excellence, and ensure smooth day to day operation of our 1st & 2nd line support function. You'll lead by example, coach your team, manage workloads, and work closely with the wider business to uphold outstanding customer experience. Key Responsibilities: Lead and mentor the Service Desk team to deliver a high quality support service Oversee ticket allocation, prioritisation, and SLA adherence Act as an escalation point for complex technical issues Support onboarding, training, and development of team members Monitor team performance, workload, and customer satisfaction Identify opportunities to improve processes, documentation, and efficiency Contribute to continuous service improvement initiatives Work collaboratively with the development, projects, and account management teams to maintain smooth service operations About you Required Skills & Experience: Previous experience in a Service Desk or Support role Strong leadership or mentoring experience Excellent communication and problem solving skills Ability to remain calm under pressure and handle escalations professionally Understanding of software support environments, ticketing systems, and service workflows A passion for developing people and improving the customer experience What we offer Holidays: 22 days annual leave plus continuous service reward Enhanced Pension Scheme Access to Mental Wellbeing Tools & Support A supportive leadership team and collaborative working culture The chance to shape and grow a vital function within the business Please click the APPLY button to send your CV and covering letter for this role. Candidates with the relevant experience and job titles of; IT Support Service Desk Team Leader, Senior IT Service Desk Consultant, IT Support Consultant, Customer Support, Support Engineer, Senior Helpdesk Support, Helpdesk Analyst, Helpdesk Support, IT Support Analyst may be suitable for this role.

Location: Hull Working Pattern: 4 days per week on-site Employment Type: Permanent Overview We are looking for a proactive and customer-focused Desktop Support Engineer to join our team in Hull. This role is ideal for someone who takes pride in delivering exceptional end-user support, enjoys solving technical problems, and has strong hands-on experience with Microsoft Intune and Endpoint Management . Key Responsibilities Provide on-site 1st-2nd line support across desktops, laptops, mobile devices, and peripherals. Deliver outstanding face-to-face technical support to internal users, ensuring issues are resolved efficiently and professionally. Manage, configure, and support devices through Microsoft Intune / Endpoint Manager , including application deployment, device enrolment, compliance policies, and troubleshooting. Support Windows 10/11 environments, Office 365, and core business applications. Maintain and troubleshoot hardware including desktops, laptops, printers, and networking peripherals. Escalate complex issues to 3rd line or relevant teams when necessary. Maintain accurate documentation, asset records, and ticket updates. Contribute to continuous improvement of IT processes, user experience, and service quality. Required Skills & Experience Strong experience in desktop / end-user support, ideally in a fast-paced environment. Hands-on experience with Microsoft Intune, Endpoint Manager, and MDM/EMM platforms . Excellent customer service skills - confident dealing with users at all levels. Solid knowledge of Windows 10/11, O365, and general device troubleshooting. Experience supporting hardware, peripherals, and basic networking concepts. Ability to prioritise workload and work independently on-site. Strong communication and interpersonal skills. Desirable (Not Essential) Experience with Azure AD / Entra ID. ITIL awareness or certification. Experience supporting hybrid or cloud-first environments. Python Basics What We're Looking For A friendly, approachable engineer who goes the extra mile for users, communicates clearly, and enjoys being the "face of IT" on-site. Technical skills are important - but customer service mindset is essential.

Location: Hull Working Pattern: 4 days per week on-site Employment Type: Permanent Overview We are looking for a proactive and customer-focused Desktop Support Engineer to join our team in Hull. This role is ideal for someone who takes pride in delivering exceptional end-user support, enjoys solving technical problems, and has strong hands-on experience with Microsoft Intune and Endpoint Management . Key Responsibilities Provide on-site 1st-2nd line support across desktops, laptops, mobile devices, and peripherals. Deliver outstanding face-to-face technical support to internal users, ensuring issues are resolved efficiently and professionally. Manage, configure, and support devices through Microsoft Intune/Endpoint Manager , including application deployment, device enrolment, compliance policies, and troubleshooting. Support Windows 10/11 environments, Office 365, and core business applications. Maintain and troubleshoot hardware including desktops, laptops, printers, and networking peripherals. Escalate complex issues to 3rd line or relevant teams when necessary. Maintain accurate documentation, asset records, and ticket updates. Contribute to continuous improvement of IT processes, user experience, and service quality. Required Skills & Experience Strong experience in desktop/end-user support, ideally in a fast-paced environment. Hands-on experience with Microsoft Intune, Endpoint Manager, and MDM/EMM platforms . Excellent customer service skills - confident dealing with users at all levels. Solid knowledge of Windows 10/11, O365, and general device troubleshooting. Experience supporting hardware, peripherals, and basic networking concepts. Ability to prioritise workload and work independently on-site. Strong communication and interpersonal skills. Desirable (Not Essential) Experience with Azure AD/Entra ID. ITIL awareness or certification. Experience supporting hybrid or cloud-first environments. Python Basics What We're Looking For A friendly, approachable engineer who goes the extra mile for users, communicates clearly, and enjoys being the "face of IT" on-site. Technical skills are important - but customer service mindset is essential.

Role: IT Support Engineer Day rate: £210 inside ir35 Location: Hull - 5 days a week onsite Duration: 3 months Start: ASAP Skills: You will be responsible for providing technical assistance to our clients, troubleshooting hardware and software issues, installing, and configuring new systems, and maintaining network security. You will also be involved in training and supporting end-users, documenting procedures and best practices, and collaborating with other IT professionals. You should also have excellent communication and problem-solving skills, a customer-oriented attitude, and the ability to work independently or as part of a team. You should be familiar with Windows or Linux operating systems alongside common applications and tools such as Microsoft Office, Google Workspace, antivirus software, etc. You should also have knowledge of networking protocols and devices, such as Routers, Switches, Firewalls, etc.

IT Support Engineer – York - Up to £22.000 + Benefits Windows Server, Exchange, Support, Active Directory This well-established organisation requires a driven and self-motivated IT Support Engineer to join their busy technical services team. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm and will have worked in a client facing environment before. The current vacancy is for an innovative organisation who are looking for a 1st / 2nd Line Service Desk Engineer to provide excellent technical support to customers. Skills Required: - Windows 7 / 8 / 10, Server 2008R2 / 2012 - Active Directory - Citrix XenApp - VMWare - Microsoft Office 2010 / 2013 - Exchange 2010 / 2013 - Driver’s License also required for this role The company have an excellent reputation within their sector. They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path. They are interviewing immediately so click APPLY to be considered for the role! Windows Server, Exchange, Support, Active Directory, VMware, Citrix – York, Leeds, Harrogate, Selby, Hull, Knaresborough Please follow us on twitter @erinassociates or visit our website (url removed) for similar roles

Role: IT Support Engineer Location: Birmingham Salary: up to £28,000 Skills: Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support An exciting and rapidly growing retail organisation is seeking experienced IT Support Technician to work in their office based in Solihull. As an IT Support Technician you will provide support and maintenance of all network, telecoms, appliances/ servers and applications including all connected end devices. Ensure prompt fault fix of any communication or accessibility issues. Provide input to future upgrade plans. Support the IT Technical team with and undertake systems maintenance/ upgrade tasks, projects and user/ desktop support. Skills and Experience • Experience of working in a 1st, 2nd and 3rd line technical support. • Experience of fault fix of hardware and software. • Installation, maintenance and troubleshooting experience of Microsoft Windows workstation operating systems in a local area network. • Installation, maintenance and troubleshooting experience of a Microsoft server environment. • Active directory experience including group policy management and creation of user accounts and security groups. • Experience of troubleshooting network communication errors, server and application faults. • Knowledge and experience of supporting workstation corporate/bespoke applications including (Exchange, Office Suite, PDF Software, Antivirus etc.) • Knowledge of network structures, DNS and DHCP. Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support For more information and to be considered for the IT Support Technician position, please apply with your CV

Role: IT Support Engineer Location: Birmingham Salary: up to £28,000 Skills: Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support An exciting and rapidly growing retail organisation is seeking experienced IT Support Technician to work in their office based in Solihull. As an IT Support Technician you will provide support and maintenance of all network, telecoms, appliances/ servers and applications including all connected end devices. Ensure prompt fault fix of any communication or accessibility issues. Provide input to future upgrade plans. Support the IT Technical team with and undertake systems maintenance/ upgrade tasks, projects and user/ desktop support. Skills and Experience • Experience of working in a 1st, 2nd and 3rd line technical support. • Experience of fault fix of hardware and software. • Installation, maintenance and troubleshooting experience of Microsoft Windows workstation operating systems in a local area network. • Installation, maintenance and troubleshooting experience of a Microsoft server environment. • Active directory experience including group policy management and creation of user accounts and security groups. • Experience of troubleshooting network communication errors, server and application faults. • Knowledge and experience of supporting workstation corporate/bespoke applications including (Exchange, Office Suite, PDF Software, Antivirus etc.) • Knowledge of network structures, DNS and DHCP. Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support For more information and to be considered for the IT Support Technician position, please apply with your CV

Role: IT Support Engineer Location: Birmingham Salary: up to £28,000 Skills: Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support An exciting and rapidly growing retail organisation is seeking experienced IT Support Technician to work in their office based in Solihull. As an IT Support Technician you will provide support and maintenance of all network, telecoms, appliances/ servers and applications including all connected end devices. Ensure prompt fault fix of any communication or accessibility issues. Provide input to future upgrade plans. Support the IT Technical team with and undertake systems maintenance/ upgrade tasks, projects and user/ desktop support. Skills and Experience • Experience of working in a 1st, 2nd and 3rd line technical support. • Experience of fault fix of hardware and software. • Installation, maintenance and troubleshooting experience of Microsoft Windows workstation operating systems in a local area network. • Installation, maintenance and troubleshooting experience of a Microsoft server environment. • Active directory experience including group policy management and creation of user accounts and security groups. • Experience of troubleshooting network communication errors, server and application faults. • Knowledge and experience of supporting workstation corporate/bespoke applications including (Exchange, Office Suite, PDF Software, Antivirus etc.) • Knowledge of network structures, DNS and DHCP. Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support For more information and to be considered for the IT Support Technician position, please apply with your CV

Andy File Associates Limited is working on behalf of their client as a Recruitment Agency with regards these permanent vacancies IT Engineer (Managed Services) Our client is looking for 4 IT engineers to provide effective, efficient onsite IT maintenance and support to managed service clients. The roles are field based in the following locations: Leeds/Sheffield/Doncaster/Hull Job Specification • Logging, updating and resolving client issues whilst onsite • Communicating extensively with the onsite contact regarding your day to day role • Relaying any feedback from all clients regarding their support experience to the office • Installing. supporting and maintaining the client domain using windows server (2012) and workstations, MS Office, 365, MS SQL, SIMS, Sage and other vendor specific software • You will be responsible for the update schedule in all clients environments • You will manage the onsite AV solution and the backup regime, onsite and cloud located Essential Skills • Good communication skills in written/verbal English • Good people skills • Good problem solving skills • Experience of 1st line support of workstation/server environments • Good fault recognition of both software and hardware • Knowledge of domains, AD, WDS, AV integration Desirable Skills • Hyper-V • VMWare • Firewall software, SIMS/FMS Other • Driving license required • Enhanced DBS to be undertaken Benefits Hours of work: 8.30 a.m – 5.00 p.m (some flexibility required) Holidays: 24 + 8 stats Pension Training – After induction, candidate will be able to select their own career path through the MS Virtual Academy

Andy File Associates Limited is working on behalf of their client as a Recruitment Agency with regards these permanent vacancies IT Engineer (Managed Services) Our client is looking for 4 IT engineers to provide effective, efficient onsite IT maintenance and support to managed service clients. The roles are field based in the following locations: Leeds/Sheffield/Doncaster/Hull Job Specification • Logging, updating and resolving client issues whilst onsite • Communicating extensively with the onsite contact regarding your day to day role • Relaying any feedback from all clients regarding their support experience to the office • Installing. supporting and maintaining the client domain using windows server (2012) and workstations, MS Office, 365, MS SQL, SIMS, Sage and other vendor specific software • You will be responsible for the update schedule in all clients environments • You will manage the onsite AV solution and the backup regime, onsite and cloud located Essential Skills • Good communication skills in written/verbal English • Good people skills • Good problem solving skills • Experience of 1st line support of workstation/server environments • Good fault recognition of both software and hardware • Knowledge of domains, AD, WDS, AV integration Desirable Skills • Hyper-V • VMWare • Firewall software, SIMS/FMS Other • Driving license required • Enhanced DBS to be undertaken Benefits Hours of work: 8.30 a.m – 5.00 p.m (some flexibility required) Holidays: 24 + 8 stats Pension Training – After induction, candidate will be able to select their own career path through the MS Virtual Academy