7 jobs found

The IT Service Desk Analyst will provide first-line technical support for a professional services organisation, ensuring smooth operations and excellent service delivery. This role is based in Manchester and requires a proactive approach to problem-solving within the technology department. Client Details This professional services organisation is a medium-sized business with a focus on delivering exceptional client solutions. The company operates in Manchester and values efficient processes and high-quality technical support. Description Provide first line technical support to staff, resolving IT issues effectively and efficiently. Monitor and manage service desk tickets, ensuring timely responses and resolutions. Assist with setting up and maintaining user accounts, hardware, and software. Collaborate with the wider technology team to escalate and resolve complex issues. Contribute to documenting procedures and creating knowledge base articles for common issues. Participate in system updates, patches, and maintenance activities as required. Support office-based and remote employees with their IT needs. Ensure compliance with company IT policies and security protocols. Understanding of ITIL best practice Excellent telephone manner and professional demeanor Experience of using call logging software and managing tickets within that software Knowledge of Microsoft based operating systems with emphasis on Windows 11 Experience with using and troubleshooting Microsoft Office 365 apps Understanding of Citrix virtual desktops Some knowledge of Active Directory (user account management) Experience managing and supporting mobiles devices Understanding of PC hardware set-up and configuration. Strong troubleshooting skills with the ability to work as a member of team or individually. Strong documentation and communication skills are essential. Excellent time keeping Full Clean UK Driving license is desirable but not essential. Comp TIA A+ certification (or similar qualification) desirable but not essential Willingness and capacity to upskill quickly and efficiently. Profile A successful IT Service Desk Analyst should have: Previous experience in a first line IT support role or similar within the professional services industry. Knowledge of common IT systems, software, and hardware troubleshooting. Familiarity with service desk ticketing systems and processes. Strong communication and customer service skills, with a focus on providing excellent support. A proactive attitude towards learning and adapting to new technologies. Relevant IT certifications or training would be advantageous. Job Offer A competitive salary in the range of 28000 to 30000, dependent on experience. Hybrid working office based in Manchester city centre Generous holiday allowance and additional benefits package. Opportunities for professional development and training in the technology sector. A permanent, full-time role in a professional services organisation based in Manchester. A supportive and collaborative company culture that values employee contributions. If you are ready to take the next step in your IT career, apply today for the IT Service Desk Analyst role in Manchester!

Description DevOps Engineer - Manchester (SC Eligible) Location: Manchester, Career Level: Accenture will be recruiting at the following levels: Analyst, Senior Analyst, Consultant, Associate Manager. Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. As a team: Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Accenture Technology powers our clients to achieve high performance. We combine business and industry insights with innovative technology to drive growth for our clients. We extend our technology and business capabilities through a powerful alliance ecosystem of market leaders and innovators to provide our clients the best specialised skills and tailored solutions. You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways In our team you will learn: Our Advanced Technology Centre is a thriving technology and innovation hub from where we deliver high quality services to a number of private and public sector clients. You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. As a DevOps Engineer, you will: Work as part of a DevOps team to deliver environments and tools to support the development and testing of features by Scrum teams. Automate the provisioning of platforms such as Apigee, Oracle, CloudPak for Integration and OpenShift with a different configuration for different environments. Setup and configure tools such as GitHub, Jenkins, Artifactory, SonarCube and performance/security/resilience testing tools. Create automated processes for development teams to apply continuous integration and continuous testing approaches. Show more Show less Qualifications Qualifications We are looking for experience in all or some of the following skills: The use of Public/Private cloud (AWS, Azure or GCP preferred) - certification desirable but not essential Provisioning of environments and management of IAAS using Terraform/Cloud Provider templates Configuration management / automated environment provisioning (Ansible preferred) Implementation of Continuous Integration/Delivery concepts and tooling (Jenkins, Nexus, Maven etc) Administration of source code repositories (Git, Bitbucket etc) The design and implementation of continuous integration/delivery practices Approaches and tooling for automated build, delivery and release of software Approaches and tooling for automated software assurance and quality assurance Familiar with Waterfall, Agile and Lean Software delivery methodologies Containerised deployment of applications and container management (Docker, Swarm, K8s) Administration of modern operating systems (Linux, Windows) Implementation and configuration of Monitoring (Dynatrace, Elk, Splunk) Experience of the implementation of DevOps practices in an enterprise IT organisation Implementation of networking (hardware or virtual) Triage of performance and operational issues What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days vacation per year, gym subsidy, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at . Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Any offer of employment is subject to satisfactoryBPSS.Due to the nature of theclient work you could be undertaking, you may also need to go througha Security Clearance process as part of this role. Closing Date for Applications 31/08/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. RROOTS ATCTECH

Job Introduction Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. As a 2nd Line Service Analyst, you will provide technical resolution and management of customer incidents and requests regarding infrastructure, IT devices and applications. Provide input into documented improvements in knowledge and support processes for all areas of the Service Operation You'll build strong working relationships and rapport with members of their team and our customers. You're a clear and concise communicator with the ability to tailor your communication depending on the issue and level of stakeholder. You're empathetic of business needs understanding that needs can differ between our customers and understand the impact that your work has on the organisation. You'll work well on your own and as part of a valued team. Our 2nd Line Service analysts have a drive and ambition to succeed within the role for themselves and the greater good of the team. Challenging current ways of working and continuously looking for ways to improve services, processes and show openness and positivity towards changes. You'll share ideas, knowledge, experiences, and successes with others to help resolve incident quickly. You're keen to develop in the role, learning from your colleagues and line managers to understand and appreciate different ideas and approaches. You'll recognise when they need further support and take responsibility and ownership of their workload, action and be accountable for their own safety and well-being as well as that of others. Our team are: punctual can manage their time efficiently can prioritise tasks and follow processes open to new ideas and diverse ways of thinking If this sounds like you apply today to join our team! Main Responsibilities What will you be doing? Provide first and second level support/ management for IT related queries, adhering to agreed business service levels. Recognise and escalate incident trends to enable prompt action from Incident & Problem Management as appropriate. Achieve high levels of accuracy in capturing incident details on Service Management tools in accordance with team processes and procedures. Manage 2nd line support queue and ensure ticket allocation, vetting and resolution is carried out in accordance with documented guidelines. Pro-actively document and fill gaps in processes, knowledge and tools, and Make recommendations for improvement. Implement where possible. Provide technical guidance and input to all teams within Service Operations and act as project resource when requested Assist with other areas of Service Operations support workload as instructed by Service Operations KPI's. Manage, maintain and improve Service Operations associated services. The Ideal Candidate Do you have the following skills and experience? Essential Comprehensive knowledge of Windows desktop and server operating systems, MS Exchange Online and Office productivity suite of applications / Office 365 applications. Good working knowledge of mobile handheld technologies; specifically, Apple iOS devices Understanding of printing devices and services such as HP, Canon, SafeCom Pull Print Excellent technical skills gained with relevant experience in a service support function, including supporting bespoke software applications. Self-starter requiring little supervision to achieve productivity and service targets. Highly effective communicator with outstanding customer service skills and the ability to influence outside own team. Outstanding problem-solving skills. Highly collaborative, pro-actively taking the initiative to support colleagues and fill knowledge and process gaps. Committed to personal development and self-improvement. Role model exceptional customer service to both internal and external customers. Desirable ITIL Foundation Microsoft/Oracle accredited in relevant disciplines Good working knowledge of networking and protocols Understanding of other Service Management disciplines (e.g., configuration, change, problem, operations, capacity, availability, performance etc.) Understanding of Voice over IP telephony and contact centre systems. Experience of developing tools and utilities using MS PowerShell Good network and infrastructure knowledge Ability to adapt readily to changing work and responsibilities We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions. At Network Rail, we have several employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. In IT Services, we have a group of Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on D&I at Network Rail, please follow this link About The Company We're an organisation where people matter. We matter to millions. Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country's economic prosperity. Safety is our number one priority. We're undertaking an ambitious change. Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users. As one of the UK's leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual's unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information Package Description Vacancy type: Fixed Term Contract, 12 months Location: Manchester Square One, we are flexible on location, and we would be open to discuss agile working. Closing date: 5th October 2022 Band & Salary: Band 5 - £24,000 About us We're an organisation where people matter. We matter to millions. Our role is to run a safe, reliable, and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country's economic prosperity. Safety is our number one priority. IT Services, part of Route Services - which supplies critical services and equipment to Network Rail's routes - designs, maintains and supports a vast array of programmes, applications and safety critical technology that keeps the railway moving. We offer excellent benefits, including: Flexible working patterns such as working from home and working compressed hours A range of pension schemes Childcare voucher scheme Rail and underground season ticket subsidies up to 75% 28 days annual leave, plus bank holidays and volunteering days (5 days) 2 weeks paid reserve leave for our Armed Forces community Cycle to Work Scheme GymPass - Access to gym's across the UK Access to 'My Benefits' portal which include discounts in food, technology and experience days In 2021, we were voted as one of the Best Places to work in the UK. If you would like to speak the Resourcing Team, please contact

Second Line Analyst £16.23 an hour in Manchester What will you be doing? You will be as a 1st level contact to users of Network Rails' IT system fulfilling IT related service requests in accordance with Network Rails' policies and procedures, including the creation of new IT accounts, the deployment of software and the issuing of secured permissions and responsibilities. About the role Key Accountabilities 1.You provide a friendly, fast and efficient service in the fulfilment of IT requests. 2. Building and maintaining relationships with other teams within the support organisation. 3. Maintaining high levels of personal/team productivity by actioning and resolving customer requests in accordance with defined Service Level Agreements. 4. You achieve high levels of accuracy in updating call/requests details on Help Desk tools in accordance with team processes and procedures. 5. Adhere to escalation procedures, promptly allocating unresolved calls as appropriate. 6. You will recognise and advance request trends to Team Leader to enable prompt escalation to Incident Management as appropriate. 7. Pro-actively highlight gaps in processes, knowledge and tools to Team Leader. 8. You provide high levels of customer service providing a consistently friendly, helpful and efficient service, so that customer satisfaction rates are maintained. 9. You're highly adaptable/flexible approach in order to achieve business goals and objectives. Job Skills, Experience and Qualifications Essential · Highly ambitious, with the ability to concentrate on complex customer requests for significant periods of time. · Previous knowledge and experience of working with Active Directory and Exchange. · Excellent written and verbal communication skills with attention to detail. · Strong customer focus with the ability to build rapport, engender customer confidence and increase customer satisfaction. · Proven sense of personal responsibility and achievement with awareness of how personal performance influences team spirit and service level attainment. · Excellent keyboard and accuracy skills. · Ability to work under pressure at times, both individually and as part of a team. · Previous experience of software deployment tools. · Knowledge of folder structures and security permissions inheritance. · Awareness and application of security policies in relation to request fulfilment activities · Aptitude for logical problem solving. Desirable · Experience in providing IT support in a corporate environment · Previous use/awareness of Active Directory · Previous exposure to, or use of the Oracle e-Business suite · Awareness of Service Management disciplines (e.g. configuration, change, problem, operations, capacity, availability, performance etc.) Must have previous 2nd line experience DBS required Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

IT Support Analyst Full Time, Permanent Salary £22k - £25k Cardiff ABOUT THE ROLE Pelican Healthcare is a leading manufacturer of disposable medical products and are part of the world renowned Eakin group. Due to continued success we are looking to add to our IT team. The IT Support Analyst’s role is to work as part of our service desk team, based in Cardiff. The team is dedicated to delivering outstanding IT services to the group, ensuring efficient and effective delivery of IT operations, including support, training and the delivery of new initiatives and projects. You will be key to the ongoing day to day operation of IT service by providing 1st – 2nd line support to Pelican Healthcare and the wider group. The group is built of a collection of healthcare companies in 11 locations throughout the UK (including Northern Ireland). As a member of the IT services team you are to ensure the successful delivery of IT support. Tickets are reported to the support desk and are categorised then resolved as efficiently as possible. Support is provided primarily through remote desktop tools, but physical attendance may be required on occasions. The team will also drive and deliver in-house IT related projects that are linked to the success of the service. All team members are encouraged to A successful candidate will have a proven track record in IT Support and Service Delivery. KEY ACTIVITIES - Duties and responsibilities - Monitor Help Desk tickets and provide 1st / 2nd line onsite and remote support. - Administer Windows Server 2003 / 2008 / 2012 / 2016 in physical, Azure, Citrix and VMWare environments. - Onsite and remote support for PC’s, notebooks, smartphones and tablets. - Support a myriad of software applications including Office 365, Sage X3 - Advanced printer / peripheral device troubleshooting. - Patch Management. - Mentor / cross train team members on existing and new technologies. - Periodic site visits to provide onsite support at group sites in Comber, Ferndown, Larne, London, Manchester, Nottingham, Peterborough, Perth and Taffs Well. - Provide after-hours support for IT related emergencies as well as occasional weekend maintenance. - Document best practices and support procedures. - Develop and implement projects to deliver new technology solutions. - Maintain inventory and asset configuration documentation. - Carry out special tasks at Management's direction. - Adhere to the company’s Quality policy and Environmental policy. - Undertake other duties as may be reasonably required. - Provide training to other departments about how best to use the systems available within the business. KEY SKILLS: technical knowledge, skills, experience and qualification Essential - Two or more hands-on experience working in an end-user desktop support role or computer operations environment. - Strong technical knowledge of Microsoft’s Server Operating Systems 2008/2012/2016. - Strong technical knowledge of Microsoft’s Client Operating Systems, primarily Windows 7/8/10. - Extensive application support experience with Office 2013 / 2016 / 365. - Managing deployments / rollouts of PC’s, phones and servers. - Active Directory Group Policy and user and group administration. - Excellent understanding of PC hardware set-up and configuration - A good understanding of LAN/WAN networking. - Ability to troubleshoot network issues. - Excellent telephone manner and language communication skills - Ability to communicate effectively, both written and orally. - Ability to work accurately with detailed information and with attention to detail. - Ability to use own initiative - Hold an up to date UK Driving license Desirable - ITIL Foundation - Qualified in an IT discipline which must include specific studies in relation to IT. - Microsoft Certification (MCP) or equivalent certification. - Microsoft Azure administration. - Office 365 administration. - Managing server virtualization technologies like VMWare ESXi or Microsoft Hyper-V - Managing Citrix and Terminal Server environments - Strong technical knowledge of current network hardware, protocols, and standards, including TCP. COMPETENCIES - Resilience – Can work under pressure, remains calm, thinks clearly and manages emotion under pressure. Addresses issues without being aggressive or controlling and can easily bounce back from setbacks. Is open to feedback and doesn’t dwell on past events. - Team Working – Enjoys participating in group activities and likes to work with other people. Is ready to collaborate with and support others and is willing to co-operate and compromise for the overall good. - Supporting Others – Enjoys supporting other people and is prone to getting involved and trying to help them when they have problems. Is comfortable to contribute to joint endeavours and enjoys team work. Is willing to let other people depend on them. - Following Directions – Is motivated to accept and comply with standards and instructions and has a strong conscience about delivering what is promised or expected. Doesn’t like letting people down and works productively in cooperation with, and support of others. - Quality Orientation – Is precise, pays attention to details, checks things and ties up ‘loose ends’. Has a strong conscience about getting things right and seeks to ensure that decisions and solutions do not involve undue risk, adheres to policy and standards. - Oral Communication – Talks readily and confidently to people, expressing themselves with obvious ease. Speak out and makes themselves heard, often playing a leading and influential role in debate and discussion. - Technical expert –full breadth of technical knowledge and can operate as a technical advisor, influencing others to achieve goals without relying on hierarchy. Keeps up to date on changes within their field and implements plans to ensure organisation is in a state of readiness. Participates in industry and professional associations KEY WORKING RELATIONSHIPS With whom, nature and purpose of contact Internal: All department managers within the business to ensure their IT requirements are being met. All employees within the business to ensure they have no IT related issues in carrying out their jobs. External: IT Suppliers and support companies. ADDITIONAL INFORMATION People: - Will report to Group IT Manager. Budget / resources: - This role will not have budgetary control. Travel Requirements. - Requirement to travel to other sites for training or support. Sites are currently in the UK and Ireland but may include other locations globally in the future. Travel is expected to be infrequent. Please apply online and send your current CV / Cover Letter and any further documents supporting your application