IT Support Technician - Kings LynnSalary: circa £30,000 Location: Kings Lynn (On-site) Employment Type: Full-time, Permanent REED Technology are partnering with a Kings Lynn-based organisation to recruit an IT Support Technician who will play a key role in keeping business systems, devices, and infrastructure running smoothly. Someone who is an enthusiastic IT Support professional looking for a varied and hands-on role within a busy technical environment. You'll work closely with the IT Manager as part of a small, friendly team, supporting 40+ users across two sites - and because this is not a call-centre environment , you'll have the opportunity to get truly stuck into meaningful technical work across the full IT landscape. Key Responsibilities A genuinely varied role where no two days are the same - you'll get involved in: Technical Support & Troubleshooting Handling day-to-day user support and deeper troubleshooting across servers, storage, networking, end-user devices, operating systems, cloud services and business applications. Performing installs, patches, upgrades, daily maintenance and routine PC and server health checks. Monitoring systems to minimise downtime. Backups & Data Security Supporting and testing regular backups including AvePoint M365 and Hornet systems, and escalating failures early. Reviewing cyber-security alerts, ensuring device compliance, checking scans, and escalating where needed. Microsoft 365 & Device Management Supporting SharePoint, OneDrive, Teams and related services. Managing Intune and MDM tasks such as device enrolment, policy assignments and troubleshooting mobiles/tablets. Additional areas you'll gain exposure to Security tools including Sophos Central, MDR/NDR and firewalls. MFA, penetration testing and phishing-awareness tools. Working on team projects and improvement initiatives. Website provider liaison, disaster recovery planning and process documentation. Delivering user training including cyber-security awareness. Exposure to CCTV systems, telecoms (VoIP, leased lines), and future SQL Server administration (training provided). Key Skills and Experience: Solid generalist IT support experience. A proactive, helpful and customer-focused approach Willingness to learn and develop - training (internal and external) is provided where needed. Confidence supporting a broad range of technologies, and interest in developing across infrastructure, M365 and cyber-security. If you have the skills and experience for this role, please apply using the link provide.
01/04/2026
Full time
IT Support Technician - Kings LynnSalary: circa £30,000 Location: Kings Lynn (On-site) Employment Type: Full-time, Permanent REED Technology are partnering with a Kings Lynn-based organisation to recruit an IT Support Technician who will play a key role in keeping business systems, devices, and infrastructure running smoothly. Someone who is an enthusiastic IT Support professional looking for a varied and hands-on role within a busy technical environment. You'll work closely with the IT Manager as part of a small, friendly team, supporting 40+ users across two sites - and because this is not a call-centre environment , you'll have the opportunity to get truly stuck into meaningful technical work across the full IT landscape. Key Responsibilities A genuinely varied role where no two days are the same - you'll get involved in: Technical Support & Troubleshooting Handling day-to-day user support and deeper troubleshooting across servers, storage, networking, end-user devices, operating systems, cloud services and business applications. Performing installs, patches, upgrades, daily maintenance and routine PC and server health checks. Monitoring systems to minimise downtime. Backups & Data Security Supporting and testing regular backups including AvePoint M365 and Hornet systems, and escalating failures early. Reviewing cyber-security alerts, ensuring device compliance, checking scans, and escalating where needed. Microsoft 365 & Device Management Supporting SharePoint, OneDrive, Teams and related services. Managing Intune and MDM tasks such as device enrolment, policy assignments and troubleshooting mobiles/tablets. Additional areas you'll gain exposure to Security tools including Sophos Central, MDR/NDR and firewalls. MFA, penetration testing and phishing-awareness tools. Working on team projects and improvement initiatives. Website provider liaison, disaster recovery planning and process documentation. Delivering user training including cyber-security awareness. Exposure to CCTV systems, telecoms (VoIP, leased lines), and future SQL Server administration (training provided). Key Skills and Experience: Solid generalist IT support experience. A proactive, helpful and customer-focused approach Willingness to learn and develop - training (internal and external) is provided where needed. Confidence supporting a broad range of technologies, and interest in developing across infrastructure, M365 and cyber-security. If you have the skills and experience for this role, please apply using the link provide.
The HR Operations Administrator will play a key role in supporting the Human Resources team with administrative tasks, ensuring smooth operations and compliance with company policies. This role is ideal for someone who thrives in a fast-paced environment and has a keen eye for detail. Client Details This opportunity is with a growing organisation in the Technology & Telecoms sector. The company operates within a collaborative and innovative environment, offering hybrid working arrangements to promote work-life balance. Description HR Administration & Employee Lifecycle Serve as the first point of contact for general HR queries, providing timely and accurate support to employees and managers. Prepare and issue employee documentation, including contracts, offer letters, contract amendments, and reference requests. Maintain accurate and up-to-date employee records, ensuring HR systems and files remain compliant. Support onboarding processes, including right-to-work checks, background screening, system setup, and induction coordination. Assist with offboarding processes, including issuing leaver documentation and updating HR systems. HR Systems & Data Maintain and update employee data within HR systems, ensuring accuracy and data integrity. Produce regular HR reports, including starters, leavers, absence metrics, and headcount data. Support system enhancements, module rollouts, and continuous process improvements. Recruitment Support Assist with end-to-end recruitment administration, including job postings, interview coordination, and candidate communication. Provide support to hiring managers, ensuring recruitment processes are consistent and compliant. Maintain and update the applicant tracking system. Payroll & Benefits Administration Provide accurate and timely monthly data to payroll. Support the administration of employee benefits, including healthcare and pension schemes. Manage benefit changes and maintain accurate records. Employee Relations & Compliance Provide administrative support for employee relations matters, including note-taking and document preparation. Assist with processes such as absence management, probation reviews, and performance management. General HR Operations Manage the HR inbox, responding to queries in a professional and efficient manner. Support HR projects, including policy updates, system improvements, and employee engagement initiatives. Process HR invoices and liaise with the finance team as required. Profile Essential Proven experience in an HR administration or people operations role Strong organisational and administrative skills, with excellent attention to detail Confident user of HR systems and Microsoft Office, particularly Excel and Outlook Solid understanding of HR processes across the full employee lifecycle Demonstrated ability to handle confidential information with discretion and integrity Desirable Experience using HR systems such as YouManage Knowledge of employment law and HR best practices Experience supporting payroll and benefits administration Previous experience working in a fast-paced, high-growth environment Qualifications CIPD Level 3 qualification (or currently working towards) desirable Relevant equivalent experience will also be considered Job Offer A fixed-term contract with a salary range of 25,200 to 30,800 per annum. Hybrid working arrangement: 2 days from home and 3 days in the office in Manchester. An opportunity to work in the Technology & Telecoms industry. A supportive and collaborative work environment. If you are eager to contribute to a Human Resources team in a growing organisation, apply now to take the next step in your career as an HR Operations Administrator.
31/03/2026
Contractor
The HR Operations Administrator will play a key role in supporting the Human Resources team with administrative tasks, ensuring smooth operations and compliance with company policies. This role is ideal for someone who thrives in a fast-paced environment and has a keen eye for detail. Client Details This opportunity is with a growing organisation in the Technology & Telecoms sector. The company operates within a collaborative and innovative environment, offering hybrid working arrangements to promote work-life balance. Description HR Administration & Employee Lifecycle Serve as the first point of contact for general HR queries, providing timely and accurate support to employees and managers. Prepare and issue employee documentation, including contracts, offer letters, contract amendments, and reference requests. Maintain accurate and up-to-date employee records, ensuring HR systems and files remain compliant. Support onboarding processes, including right-to-work checks, background screening, system setup, and induction coordination. Assist with offboarding processes, including issuing leaver documentation and updating HR systems. HR Systems & Data Maintain and update employee data within HR systems, ensuring accuracy and data integrity. Produce regular HR reports, including starters, leavers, absence metrics, and headcount data. Support system enhancements, module rollouts, and continuous process improvements. Recruitment Support Assist with end-to-end recruitment administration, including job postings, interview coordination, and candidate communication. Provide support to hiring managers, ensuring recruitment processes are consistent and compliant. Maintain and update the applicant tracking system. Payroll & Benefits Administration Provide accurate and timely monthly data to payroll. Support the administration of employee benefits, including healthcare and pension schemes. Manage benefit changes and maintain accurate records. Employee Relations & Compliance Provide administrative support for employee relations matters, including note-taking and document preparation. Assist with processes such as absence management, probation reviews, and performance management. General HR Operations Manage the HR inbox, responding to queries in a professional and efficient manner. Support HR projects, including policy updates, system improvements, and employee engagement initiatives. Process HR invoices and liaise with the finance team as required. Profile Essential Proven experience in an HR administration or people operations role Strong organisational and administrative skills, with excellent attention to detail Confident user of HR systems and Microsoft Office, particularly Excel and Outlook Solid understanding of HR processes across the full employee lifecycle Demonstrated ability to handle confidential information with discretion and integrity Desirable Experience using HR systems such as YouManage Knowledge of employment law and HR best practices Experience supporting payroll and benefits administration Previous experience working in a fast-paced, high-growth environment Qualifications CIPD Level 3 qualification (or currently working towards) desirable Relevant equivalent experience will also be considered Job Offer A fixed-term contract with a salary range of 25,200 to 30,800 per annum. Hybrid working arrangement: 2 days from home and 3 days in the office in Manchester. An opportunity to work in the Technology & Telecoms industry. A supportive and collaborative work environment. If you are eager to contribute to a Human Resources team in a growing organisation, apply now to take the next step in your career as an HR Operations Administrator.
SCIDA Field Engineer - Telecoms / Defence / RAF Support Location: St. Mawgan / Cornwall region - Field-Based Industry: Defence, MOD, RAF, Telecoms, Critical National Infrastructure Package: Competitive Salary; Flexible Benefits Telent are now looking for a SCIDA Site Engineer in the Southern part of England due to growth. As a SCIDA Field Engineer, you'll work at the heart of Defence ICT assurance, supporting the RAF and wider MOD estate by ensuring that ICT systems are designed, installed and maintained to the highest security, safety and engineering standards. This role sits within the SCIDA (Site Coordinating Installation Design Authority) programme - a mandated MOD function responsible for assuring the design, installation and compliance of ICT infrastructure across Defence environments. We are seeking professionals ideally from Telecoms, RAF, Armed Forces or Defence engineering backgrounds , confident working independently and travelling across the Cornwall and St. Mawgan sites. Full Right to Work in the UK, eligibility to gain NPPV3 / SC Security Clearance required, and DV (Developed Vetting) may also be required. The Role: As a SCIDA Field Engineer, you will deliver SCIDA services, conduct engineering assurance, and provide specialist guidance across allocated sites across Cornwall and St. Mawgan locations. You will support Engineering Change Requests (ECRs), complete site inspections, undertake design reviews, and advise on compliance with JSP 453, JSP 440, AP 600 and key British Standards. Working closely with RAF site teams, Air SCIDA Engineers and your Telent Area Manager, you will help maintain continuity of operational services while ensuring safe, compliant and secure ICT installations. This is a hands-on field-based engineering role with significant responsibility and influence across RAF operational environments. SCIDA Field Engineer - What You'll Do: SCIDA Service Delivery Serve as the point of contact for allocated sites, reporting to the Area Manager Deliver SCIDA services in accordance with Air SCIDA Engineering Instructions and JSP 453 Attend siting boards, surveys and RAF/MOD meetings to support project delivery Conduct initial design reviews and identify compliance risks Perform post-installation inspections and coordinate resolution of issues Report non-compliances in design, installation or policy to appropriate stakeholders Provide briefings and technical advice to RAF personnel and Air SCIDA Engineers Ensure CAIFRE requirements are applied (Confidentiality, Availability, Integrity, Flexibility, Resilience, Economy) Verify that installations match approved plans and update CMDB data accordingly Engineering & Project Support Contribute to SCIDA documentation and Engineering Instructions Chair engineering meetings and participate in ECR reviews Advise Site Executives and OC Engineers on engineering compliance Provide specialist engineering or project management expertise when required Identify cost-saving opportunities and efficiency improvements Conduct site assessments and produce cost estimates for SCIDA support Offer specialist knowledge (e.g., confined spaces, working at height, fire safety) Secondary Responsibilities Support pan-estate assessments and contribute to quarterly progress reporting Complete mandatory SCIDA training and engage in PDR processes Provide cover for colleagues during absence and maintain continuity documentation Identify business opportunities and pursue professional development (CEng, IEng, NVQs) Gain awareness of company financial drivers and broader Telent teams Health, Safety, Equality & Security Follow Telent and MOD Health & Safety and Environmental Protection regulations Adhere to Equality & Diversity policies and complete mandatory training Comply with MOD security protocols when handling protected information SC Clearance required UK National requirement (security) SCIDA Field Engineer - Who You Are: You are a structured, disciplined and self-motivated engineer with strong Defence industry ICT experience. You work confidently across multiple locations, communicate effectively at senior level, and produce clear technical documentation. Experience in SCIDA, RAF engineering, Telecoms or MOD related ICT gives you the capability to interpret standards, assess compliance and guide safe, secure and high-quality installations. SCIDA Field Engineer - Key Requirements: SCIDA Foundation courses (desirable, but will be provided if not already held) SCIDA experience (AIR or other related environments) - Essential Working and practical knowledge of JSP 440, JSP 453, DICTIS, JSP 375, BS Standards, SIs, SDIP-29/2 Experience with MoD CIS/ICT/ATM systems Crypto and/or TEMPEST awareness SC Clearance (or ability to obtain) UK National security requirement DV (Developed Vetting) may also be required Strong technical documentation and reporting skills Experience briefing senior stakeholders Knowledge of H&S regulations and engineering standards Ability to work independently and manage multiple sites Compliance, inspection and technical reporting experience Telent - What We Offer: 26 days annual leave; 8 bank holidays (buy/sell available) Company pension Access to the Flexible Benefits portal Family-friendly policies Wellbeing and occupational health support Telent Reward Scheme - discounts on cinema, restaurants and shopping We're committed to fostering an inclusive environment where everyone belongs, can be themselves and can thrive. Our teams reflect the diverse communities we serve. Telent Core Values: Be Collaborative, Be Customer Focused, Be Inclusive, Take Responsibility
31/03/2026
Full time
SCIDA Field Engineer - Telecoms / Defence / RAF Support Location: St. Mawgan / Cornwall region - Field-Based Industry: Defence, MOD, RAF, Telecoms, Critical National Infrastructure Package: Competitive Salary; Flexible Benefits Telent are now looking for a SCIDA Site Engineer in the Southern part of England due to growth. As a SCIDA Field Engineer, you'll work at the heart of Defence ICT assurance, supporting the RAF and wider MOD estate by ensuring that ICT systems are designed, installed and maintained to the highest security, safety and engineering standards. This role sits within the SCIDA (Site Coordinating Installation Design Authority) programme - a mandated MOD function responsible for assuring the design, installation and compliance of ICT infrastructure across Defence environments. We are seeking professionals ideally from Telecoms, RAF, Armed Forces or Defence engineering backgrounds , confident working independently and travelling across the Cornwall and St. Mawgan sites. Full Right to Work in the UK, eligibility to gain NPPV3 / SC Security Clearance required, and DV (Developed Vetting) may also be required. The Role: As a SCIDA Field Engineer, you will deliver SCIDA services, conduct engineering assurance, and provide specialist guidance across allocated sites across Cornwall and St. Mawgan locations. You will support Engineering Change Requests (ECRs), complete site inspections, undertake design reviews, and advise on compliance with JSP 453, JSP 440, AP 600 and key British Standards. Working closely with RAF site teams, Air SCIDA Engineers and your Telent Area Manager, you will help maintain continuity of operational services while ensuring safe, compliant and secure ICT installations. This is a hands-on field-based engineering role with significant responsibility and influence across RAF operational environments. SCIDA Field Engineer - What You'll Do: SCIDA Service Delivery Serve as the point of contact for allocated sites, reporting to the Area Manager Deliver SCIDA services in accordance with Air SCIDA Engineering Instructions and JSP 453 Attend siting boards, surveys and RAF/MOD meetings to support project delivery Conduct initial design reviews and identify compliance risks Perform post-installation inspections and coordinate resolution of issues Report non-compliances in design, installation or policy to appropriate stakeholders Provide briefings and technical advice to RAF personnel and Air SCIDA Engineers Ensure CAIFRE requirements are applied (Confidentiality, Availability, Integrity, Flexibility, Resilience, Economy) Verify that installations match approved plans and update CMDB data accordingly Engineering & Project Support Contribute to SCIDA documentation and Engineering Instructions Chair engineering meetings and participate in ECR reviews Advise Site Executives and OC Engineers on engineering compliance Provide specialist engineering or project management expertise when required Identify cost-saving opportunities and efficiency improvements Conduct site assessments and produce cost estimates for SCIDA support Offer specialist knowledge (e.g., confined spaces, working at height, fire safety) Secondary Responsibilities Support pan-estate assessments and contribute to quarterly progress reporting Complete mandatory SCIDA training and engage in PDR processes Provide cover for colleagues during absence and maintain continuity documentation Identify business opportunities and pursue professional development (CEng, IEng, NVQs) Gain awareness of company financial drivers and broader Telent teams Health, Safety, Equality & Security Follow Telent and MOD Health & Safety and Environmental Protection regulations Adhere to Equality & Diversity policies and complete mandatory training Comply with MOD security protocols when handling protected information SC Clearance required UK National requirement (security) SCIDA Field Engineer - Who You Are: You are a structured, disciplined and self-motivated engineer with strong Defence industry ICT experience. You work confidently across multiple locations, communicate effectively at senior level, and produce clear technical documentation. Experience in SCIDA, RAF engineering, Telecoms or MOD related ICT gives you the capability to interpret standards, assess compliance and guide safe, secure and high-quality installations. SCIDA Field Engineer - Key Requirements: SCIDA Foundation courses (desirable, but will be provided if not already held) SCIDA experience (AIR or other related environments) - Essential Working and practical knowledge of JSP 440, JSP 453, DICTIS, JSP 375, BS Standards, SIs, SDIP-29/2 Experience with MoD CIS/ICT/ATM systems Crypto and/or TEMPEST awareness SC Clearance (or ability to obtain) UK National security requirement DV (Developed Vetting) may also be required Strong technical documentation and reporting skills Experience briefing senior stakeholders Knowledge of H&S regulations and engineering standards Ability to work independently and manage multiple sites Compliance, inspection and technical reporting experience Telent - What We Offer: 26 days annual leave; 8 bank holidays (buy/sell available) Company pension Access to the Flexible Benefits portal Family-friendly policies Wellbeing and occupational health support Telent Reward Scheme - discounts on cinema, restaurants and shopping We're committed to fostering an inclusive environment where everyone belongs, can be themselves and can thrive. Our teams reflect the diverse communities we serve. Telent Core Values: Be Collaborative, Be Customer Focused, Be Inclusive, Take Responsibility
Job Title: Project Manager - OpTel Telecoms Networks Refresh Location: Warwick (at least 1 day per week onsite; hybrid working possible) Department: CNI Portfolio / Project Delivery Reporting To: Programme Director / PMO Role Purpose As a Project Manager, you will be responsible for delivering OpTel Telecoms Networks Refresh projects within the CNI Portfolio, ensuring outcomes are achieved to agreed time, cost, and quality standards. You will manage the full project lifecycle-from approval through handover into service-while leading internal and external teams, managing approved suppliers, budgets, and stakeholder expectations. This role will focus on updating telephony systems in substations, migrating from Dell legacy systems, and introducing satellite communications solutions, ensuring network reliability and operational continuity. You will leverage your expertise in telecommunications networks and, ideally, Critical Network Infrastructure (CNI), to ensure project delivery aligns with organisational goals and maximises revenue and margin opportunities. Key Responsibilities Deliver agreed project outcomes through effective project management, leadership, governance, and collaboration. Perform quality assurance of supplier schedules, plans, and performance; report on overall project status. Produce progress reports and schedule updates for stakeholders, project teams, and technical teams. Work closely with the Programme Director, PMO, programme managers, delivery teams, planners, and resource managers to optimise delivery approaches. Liaise with stakeholders, senior staff, contractors, and suppliers to ensure all on-site requirements are met. Review engineering activities and initiate corrective actions as required. Collaborate with PMO to maintain frameworks for measuring project metrics and data collection. Ensure project delivery teams comply with applicable practices, policies, performance standards, and operational specifications. Uphold quality and safety standards, ensuring outcomes meet regulatory and organisational requirements. Oversee migration of telephony from Dell systems and introduction of satellite communications in substations. Required Skills & Qualifications Proven experience in telecommunications network project delivery; network experience is essential. Ideally, experience in Critical Network Infrastructure (CNI) projects. Demonstrated leadership, communication, and stakeholder engagement skills. Experience leading multi-disciplinary teams in complex project environments. Sound knowledge of project management methodologies and delivery practices. Ability to resolve technical and network engineering issues across stakeholders to support milestone delivery. In-depth knowledge of network systems, telephony solutions, and the ability to adopt/support new technical solutions, including satellite communications. Strong organisational, time management, decision-making, and documentation skills. Experience in strategic, investment, and product planning to align projects with business strategy. Experience working within a matrixed organisation, with a focus on delivering results. Good understanding of financial management, benefits management, and realisation linked to business outcomes. Relevant Project Management Professional (PMP) or PRINCE2 certification preferred. Desirable Skills Working knowledge of large programme/project delivery frameworks. Experience in mitigating BT End-of-Life infrastructure solutions. Experience of managing work in substation environments or similar operational settings. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Please email me
31/03/2026
Contractor
Job Title: Project Manager - OpTel Telecoms Networks Refresh Location: Warwick (at least 1 day per week onsite; hybrid working possible) Department: CNI Portfolio / Project Delivery Reporting To: Programme Director / PMO Role Purpose As a Project Manager, you will be responsible for delivering OpTel Telecoms Networks Refresh projects within the CNI Portfolio, ensuring outcomes are achieved to agreed time, cost, and quality standards. You will manage the full project lifecycle-from approval through handover into service-while leading internal and external teams, managing approved suppliers, budgets, and stakeholder expectations. This role will focus on updating telephony systems in substations, migrating from Dell legacy systems, and introducing satellite communications solutions, ensuring network reliability and operational continuity. You will leverage your expertise in telecommunications networks and, ideally, Critical Network Infrastructure (CNI), to ensure project delivery aligns with organisational goals and maximises revenue and margin opportunities. Key Responsibilities Deliver agreed project outcomes through effective project management, leadership, governance, and collaboration. Perform quality assurance of supplier schedules, plans, and performance; report on overall project status. Produce progress reports and schedule updates for stakeholders, project teams, and technical teams. Work closely with the Programme Director, PMO, programme managers, delivery teams, planners, and resource managers to optimise delivery approaches. Liaise with stakeholders, senior staff, contractors, and suppliers to ensure all on-site requirements are met. Review engineering activities and initiate corrective actions as required. Collaborate with PMO to maintain frameworks for measuring project metrics and data collection. Ensure project delivery teams comply with applicable practices, policies, performance standards, and operational specifications. Uphold quality and safety standards, ensuring outcomes meet regulatory and organisational requirements. Oversee migration of telephony from Dell systems and introduction of satellite communications in substations. Required Skills & Qualifications Proven experience in telecommunications network project delivery; network experience is essential. Ideally, experience in Critical Network Infrastructure (CNI) projects. Demonstrated leadership, communication, and stakeholder engagement skills. Experience leading multi-disciplinary teams in complex project environments. Sound knowledge of project management methodologies and delivery practices. Ability to resolve technical and network engineering issues across stakeholders to support milestone delivery. In-depth knowledge of network systems, telephony solutions, and the ability to adopt/support new technical solutions, including satellite communications. Strong organisational, time management, decision-making, and documentation skills. Experience in strategic, investment, and product planning to align projects with business strategy. Experience working within a matrixed organisation, with a focus on delivering results. Good understanding of financial management, benefits management, and realisation linked to business outcomes. Relevant Project Management Professional (PMP) or PRINCE2 certification preferred. Desirable Skills Working knowledge of large programme/project delivery frameworks. Experience in mitigating BT End-of-Life infrastructure solutions. Experience of managing work in substation environments or similar operational settings. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Please email me
Infrastructure Engineer (Field Based) Up to £31k Plus on-call allowance + benefits In commuting range of Lancaster (office base) The opportunity: This is a chance to join an established and growing connectivity provider in a role where you ll be involved in delivering real customer infrastructure projects across the UK. Rather than being tied to a helpdesk or internal support function, you ll be out working on-site as part of a project delivery team helping to install and maintain the network connectivity that businesses rely on every day. The work is practical and hands-on. You ll gain exposure to fibre installations, structured cabling, wireless deployments and general WAN connectivity, supporting projects from initial installation through to troubleshooting and ongoing support. There is flexibility around background. The hiring manager is particularly keen to speak with people who are early in their technical career but have already had some exposure to working on installs or infrastructure in a real-world environment and want to build on that experience. Day to day Your time will be spent supporting the delivery of infrastructure projects across customer sites. Some days will involve installing new connectivity solutions, while others will focus on fault finding, testing network performance or providing technical support to ensure projects are delivered successfully. You ll work closely with both internal teams and customers, travelling to different locations across the UK and gaining exposure to a wide range of environments. The role also includes participation in an on-call rota, so a flexible and proactive approach is important. Who we are looking for We re looking to speak with people who have previously worked in a practical technical role such as data cabling, telecoms engineering, wireless installation or field-based IT support. You don t need to be a fully fledged network engineer, but an interest in networking and a desire to develop technically will go a long way. Being within a commutable distance of Lancaster is important, as you ll often start or finish your day from the office or local project locations. A full UK driving licence is essential, along with a willingness to travel and work in varied environments. Just as important as technical exposure is attitude. This role will suit someone reliable, hands-on and keen to build a long-term career within infrastructure delivery and networking. The Next Steps If this sounds like something you d be open to exploring, or you d like to understand the business, projects and progression opportunities in more detail, you ve got a few options. You can call Joe White at CRG TEC for a straightforward conversation about the role. You can also drop Joe a message and he ll come back to you. Or, if you re happy with what you ve read, send your CV across and Joe will give you a call to talk it through properly.
31/03/2026
Full time
Infrastructure Engineer (Field Based) Up to £31k Plus on-call allowance + benefits In commuting range of Lancaster (office base) The opportunity: This is a chance to join an established and growing connectivity provider in a role where you ll be involved in delivering real customer infrastructure projects across the UK. Rather than being tied to a helpdesk or internal support function, you ll be out working on-site as part of a project delivery team helping to install and maintain the network connectivity that businesses rely on every day. The work is practical and hands-on. You ll gain exposure to fibre installations, structured cabling, wireless deployments and general WAN connectivity, supporting projects from initial installation through to troubleshooting and ongoing support. There is flexibility around background. The hiring manager is particularly keen to speak with people who are early in their technical career but have already had some exposure to working on installs or infrastructure in a real-world environment and want to build on that experience. Day to day Your time will be spent supporting the delivery of infrastructure projects across customer sites. Some days will involve installing new connectivity solutions, while others will focus on fault finding, testing network performance or providing technical support to ensure projects are delivered successfully. You ll work closely with both internal teams and customers, travelling to different locations across the UK and gaining exposure to a wide range of environments. The role also includes participation in an on-call rota, so a flexible and proactive approach is important. Who we are looking for We re looking to speak with people who have previously worked in a practical technical role such as data cabling, telecoms engineering, wireless installation or field-based IT support. You don t need to be a fully fledged network engineer, but an interest in networking and a desire to develop technically will go a long way. Being within a commutable distance of Lancaster is important, as you ll often start or finish your day from the office or local project locations. A full UK driving licence is essential, along with a willingness to travel and work in varied environments. Just as important as technical exposure is attitude. This role will suit someone reliable, hands-on and keen to build a long-term career within infrastructure delivery and networking. The Next Steps If this sounds like something you d be open to exploring, or you d like to understand the business, projects and progression opportunities in more detail, you ve got a few options. You can call Joe White at CRG TEC for a straightforward conversation about the role. You can also drop Joe a message and he ll come back to you. Or, if you re happy with what you ve read, send your CV across and Joe will give you a call to talk it through properly.
Network Comms Architect Exciting opportunity for a Network Comms Architect to join our Rail Infrastructure CIS business. We operate a flexible working policy and would be open to discussing working requirements. We will require an element of office working in one of our regional offices which include Ashby de-la Zouch, York, Manchester, Glasgow. Chippenham and Croydon. This role is for a Network Comms Architect, capable of developing a networks design for various projects. The role will involve taking approved template network architectures and customizing them for the requirements of a project, focusing on that project's connectivity and cybersecurity requirements along with the performance characteristics of the application system hardware. The jobholder will be capable of building and maintain strong communication links with telecoms specialists and project delivery teams and will learn to interpret the views of these group and influence delivery strategy, based on the needs of these stakeholders. The Network Comms Architect will report to the Design Manager and will participate with, and contribute to, the project to achieve the maximum output in producing outline and detailed networks design from the resource available. The role is responsible for the cost, time and the quality performance of allocated project activities. In addition, the role will be required to assist in the generation, production and test regimes in addition to the implementation of testing and validation activity. What will be my Responsibilities? The Network Comms Architect will be involved in design, configuration, test involving all the aspect of a signaling network and complete technical work packages, supporting the delivery of: - High Level Network Designs / Function Design Specifications - Network architecture diagrams - IP Addressing/Subnetting design - Cable schematics and diversity plans. - Networks configuration - Factory Acceptance Testing - Onsite build and test - Integration and system testing The Network Comms Architect shall: - Monitor the progress of their work packages and ensure that the design timescales are met taking remedial action when required - Ensure that the technical and safety standards are maintained in all aspects of design work in order that successful project implementation and future reliability is achieved - Evaluate quality and technical accuracy of tenders and make recommendations to obtain the best available outcome for the company - Safety responsibility in terms of Health and Safety legislation and Company procedures - Be capable of checking networks design/configuration produced to the same level or lower level of competence What do I need to qualify for this job? Essentials: - Degree level qualification in relevant engineering discipline or other numerate subject or equivalent experience - A demonstrable experience of Network Communication Systems and Architectures, especially LAN/WAN architectures and network security, associated with a safety related environment - Established knowledge of the systems engineering life-cycle - Demonstrable experience of working to industry quality and safety standards - Strong interpersonal and leadership skills with the ability to communicate technical solutions at all levels. - Able to work to tight timescales - Cisco certified, or at working level, to CCNA or above with extensive applicable experience. Desirable: - Chartered engineer - IRSE License - Experience in at least one of the following technologies: Software Defined Networking, virtualisation, data centre, network automation - Experience in UK railway operational telecoms design, standards and delivery processes. - Demonstrable knowledge of railway systems Want to join us and be a Future Maker? We're excited to hear that you would like to join us here at Siemens. Our people love it here and we want you to be a part of helping us make real, what matters. We are looking forward to receiving your online application. Please ensure you complete all areas, of the application form, to the best of your ability to help us review your suitability for the role. We will be in contact as soon as possible with an update on your application.
31/03/2026
Contractor
Network Comms Architect Exciting opportunity for a Network Comms Architect to join our Rail Infrastructure CIS business. We operate a flexible working policy and would be open to discussing working requirements. We will require an element of office working in one of our regional offices which include Ashby de-la Zouch, York, Manchester, Glasgow. Chippenham and Croydon. This role is for a Network Comms Architect, capable of developing a networks design for various projects. The role will involve taking approved template network architectures and customizing them for the requirements of a project, focusing on that project's connectivity and cybersecurity requirements along with the performance characteristics of the application system hardware. The jobholder will be capable of building and maintain strong communication links with telecoms specialists and project delivery teams and will learn to interpret the views of these group and influence delivery strategy, based on the needs of these stakeholders. The Network Comms Architect will report to the Design Manager and will participate with, and contribute to, the project to achieve the maximum output in producing outline and detailed networks design from the resource available. The role is responsible for the cost, time and the quality performance of allocated project activities. In addition, the role will be required to assist in the generation, production and test regimes in addition to the implementation of testing and validation activity. What will be my Responsibilities? The Network Comms Architect will be involved in design, configuration, test involving all the aspect of a signaling network and complete technical work packages, supporting the delivery of: - High Level Network Designs / Function Design Specifications - Network architecture diagrams - IP Addressing/Subnetting design - Cable schematics and diversity plans. - Networks configuration - Factory Acceptance Testing - Onsite build and test - Integration and system testing The Network Comms Architect shall: - Monitor the progress of their work packages and ensure that the design timescales are met taking remedial action when required - Ensure that the technical and safety standards are maintained in all aspects of design work in order that successful project implementation and future reliability is achieved - Evaluate quality and technical accuracy of tenders and make recommendations to obtain the best available outcome for the company - Safety responsibility in terms of Health and Safety legislation and Company procedures - Be capable of checking networks design/configuration produced to the same level or lower level of competence What do I need to qualify for this job? Essentials: - Degree level qualification in relevant engineering discipline or other numerate subject or equivalent experience - A demonstrable experience of Network Communication Systems and Architectures, especially LAN/WAN architectures and network security, associated with a safety related environment - Established knowledge of the systems engineering life-cycle - Demonstrable experience of working to industry quality and safety standards - Strong interpersonal and leadership skills with the ability to communicate technical solutions at all levels. - Able to work to tight timescales - Cisco certified, or at working level, to CCNA or above with extensive applicable experience. Desirable: - Chartered engineer - IRSE License - Experience in at least one of the following technologies: Software Defined Networking, virtualisation, data centre, network automation - Experience in UK railway operational telecoms design, standards and delivery processes. - Demonstrable knowledge of railway systems Want to join us and be a Future Maker? We're excited to hear that you would like to join us here at Siemens. Our people love it here and we want you to be a part of helping us make real, what matters. We are looking forward to receiving your online application. Please ensure you complete all areas, of the application form, to the best of your ability to help us review your suitability for the role. We will be in contact as soon as possible with an update on your application.
Bristol Do you have an interest in digital technology procurement? Do you have prior procurement experience in a technology procurement category? Are you looking for a challenging new role where you can really make a difference? Are you interested in working internationally across different cultures? Are you interested in joining a diverse team that believes in nurturing talent and developing people to their full potential? Welcome to the Digital Procurement team at MBDA! Salary: Circa £60,000-£75,000 Dependent on experience Dynamic (hybrid) working: This is a Group level role. It is a Senior position within the Digital Procurement team in the UK. We expect 2-3 days per week on-site minimum. Security Clearance: British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company Bonus: Bonus of up to 21% of base salary Pension: maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The Opportunity: Do you have an interest in digital technology procurement? Do you have prior procurement experience in a technology procurement category? Are you looking for a challenging new role where you can really make a difference? Are you interested in working internationally across different cultures? Are you interested in joining a diverse team that believes in nurturing talent and developing people to their full potential? Welcome to the Digital Procurement team at MBDA! Due to growth within the team, and more widely within MBDA itself, we have an exciting opportunity for two Group Category Managers to join our team. If you have skills in Digital Procurement, or are looking to move into a new role in this area, we would be pleased to discuss how you might best fit within the team! The candidates we would like to engage with are either: Established Technology Procurement Practitioners with experience at Category Management level in any one of the following categories: Software (either Business Software, Software Services, Integration, Projects or Engineering & manufacturing Software) Networks & Telecoms Cyber AI and / or High-Performance Computing Hardware Back Office / Front Offices and IT Services Data Centres & Storage Or: A Senior Procurement Practitioner - at Group Category Management Level or in an international context - willing to develop their existing procurement in one of those technology categories We value the procurement skills that you will bring to the role and can offer you the opportunity to demonstrate your capability to act strategically: Developing in-depth market knowledge, building and developing category plans, assessing risks and market opportunities Creating short, medium and long-term procurement plans Mentoring our Buyers in order to deliver complex procurement projects Operating at Group level, collaborating as a business partner, achieving common goals Comfortable working in an international context across in a diverse cultural environment The Information Management Procurement Landscape: This is an exciting time to be at MBDA. Technology is key to our ability to deliver for our customers. MBDA is accelerating and transforming our digital landscape. You will be an integral partner within our Digital community, liaising with our Information Management and other internal stakeholders, and developing strategic approaches and relationships with the external market to meet our future technology needs. The Digital Procurement Team: Digital Procurement is an international team of c. 35 procurement professionals based in Stevenage, Bolton, Paris and Rome. We utilise best-in-class procurement methodologies and tools. You will complement a team with an excellent reputation for attracting and cultivating talent, developing individual potential and providing opportunities to learn and grow. There are few procurement roles that offer true international working, a dynamic and flexible working pattern, and the potential for career development within a growing and constantly evolving company! Ideally we are looking for MCIPS qualified procurement professionals or someone willing or working towards MCIPS. MBDA does offer routes towards MCIPS qualification. What we're looking for from you: Established Technology Procurement Practitioners with experience at Category Management level in any one of the following categories: Software (either Business Software, Software Services, Integration, Projects or Engineering & Manufacturing Software) Networks & Telecoms Cyber AI and / or High-Performance Computing Hardware Back Office / Front Offices and IT Services Data Centres & Storage Or: A Senior Procurement Practitioner - at Group Category Management Level or in an international context - willing to develop their existing procurement in one of those technology categories Ideally we are looking for MCIPS qualified procurement professionals or someone willing or working towards MCIPS. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
26/03/2026
Full time
Bristol Do you have an interest in digital technology procurement? Do you have prior procurement experience in a technology procurement category? Are you looking for a challenging new role where you can really make a difference? Are you interested in working internationally across different cultures? Are you interested in joining a diverse team that believes in nurturing talent and developing people to their full potential? Welcome to the Digital Procurement team at MBDA! Salary: Circa £60,000-£75,000 Dependent on experience Dynamic (hybrid) working: This is a Group level role. It is a Senior position within the Digital Procurement team in the UK. We expect 2-3 days per week on-site minimum. Security Clearance: British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company Bonus: Bonus of up to 21% of base salary Pension: maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The Opportunity: Do you have an interest in digital technology procurement? Do you have prior procurement experience in a technology procurement category? Are you looking for a challenging new role where you can really make a difference? Are you interested in working internationally across different cultures? Are you interested in joining a diverse team that believes in nurturing talent and developing people to their full potential? Welcome to the Digital Procurement team at MBDA! Due to growth within the team, and more widely within MBDA itself, we have an exciting opportunity for two Group Category Managers to join our team. If you have skills in Digital Procurement, or are looking to move into a new role in this area, we would be pleased to discuss how you might best fit within the team! The candidates we would like to engage with are either: Established Technology Procurement Practitioners with experience at Category Management level in any one of the following categories: Software (either Business Software, Software Services, Integration, Projects or Engineering & manufacturing Software) Networks & Telecoms Cyber AI and / or High-Performance Computing Hardware Back Office / Front Offices and IT Services Data Centres & Storage Or: A Senior Procurement Practitioner - at Group Category Management Level or in an international context - willing to develop their existing procurement in one of those technology categories We value the procurement skills that you will bring to the role and can offer you the opportunity to demonstrate your capability to act strategically: Developing in-depth market knowledge, building and developing category plans, assessing risks and market opportunities Creating short, medium and long-term procurement plans Mentoring our Buyers in order to deliver complex procurement projects Operating at Group level, collaborating as a business partner, achieving common goals Comfortable working in an international context across in a diverse cultural environment The Information Management Procurement Landscape: This is an exciting time to be at MBDA. Technology is key to our ability to deliver for our customers. MBDA is accelerating and transforming our digital landscape. You will be an integral partner within our Digital community, liaising with our Information Management and other internal stakeholders, and developing strategic approaches and relationships with the external market to meet our future technology needs. The Digital Procurement Team: Digital Procurement is an international team of c. 35 procurement professionals based in Stevenage, Bolton, Paris and Rome. We utilise best-in-class procurement methodologies and tools. You will complement a team with an excellent reputation for attracting and cultivating talent, developing individual potential and providing opportunities to learn and grow. There are few procurement roles that offer true international working, a dynamic and flexible working pattern, and the potential for career development within a growing and constantly evolving company! Ideally we are looking for MCIPS qualified procurement professionals or someone willing or working towards MCIPS. MBDA does offer routes towards MCIPS qualification. What we're looking for from you: Established Technology Procurement Practitioners with experience at Category Management level in any one of the following categories: Software (either Business Software, Software Services, Integration, Projects or Engineering & Manufacturing Software) Networks & Telecoms Cyber AI and / or High-Performance Computing Hardware Back Office / Front Offices and IT Services Data Centres & Storage Or: A Senior Procurement Practitioner - at Group Category Management Level or in an international context - willing to develop their existing procurement in one of those technology categories Ideally we are looking for MCIPS qualified procurement professionals or someone willing or working towards MCIPS. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
This role in the technology & telecoms industry - we are seeking a European Employee Relations and Policy Manager to manage complex ER cases and implement HR policies across multiple countries. You will work with regional People Teams, employee representatives, and leadership to ensure compliance, process improvements, and effective HR solutions. Client Details The employer is a large organisation within the technology & telecoms industry, known for its significant global presence and commitment to innovation. The company offers a collaborative work environment with a focus on delivering cutting-edge solutions. Description Manage complex ER cases including grievance, disciplinary, performance, absence, and redundancy processes. Collaborate with regional People Teams and European-level employee representative committees. Support investigations of ER matters, conducting interviews and producing detailed reports. Advise local People Team members on ER and HR policy matters across Europe. Develop, implement, and review regional HR policies and ensure compliance with legal requirements. Build and maintain strong relationships within regional People Teams and external advisors. Track regional ER data, manage dashboards, and identify trends to recommend improvements. Lead regional HR projects with an ER focus and ensure continuous process improvement. Collaborate with COEs to keep policies, contracts, and agreements up-to-date. Provide mediation, conflict management, and guidance to mitigate future ER issues. Profile A successful European ER & Policy Manager should have: Proven expertise in managing complex ER cases across multiple countries - must have. Strong knowledge of European HR policies and employee relations practices - must have. Expert in at least one European country's employment law and ER processes - must have. Confident providing strategic ER advice to People Team members and leadership. Experience in performance, absence, redundancy, grievance, and disciplinary processes. Skilled in mediation, conflict resolution, and preventing future ER cases. Strong analytical skills and ability to track and interpret ER data. Able to develop, implement, and review HR policies efficiently. Excellent communication and stakeholder management across multiple regions. Collaborative, proactive, and able to lead regional HR projects with measurable impact. Job Offer 5,300 car allowance. Private medical insurance with single cover. Opportunity to work in a large organisation within the technology & telecoms sector. Collaborative and innovative company culture. This is a fantastic opportunity to join a well-established team in Chertsey. If you are passionate about employee relations and policy management, apply today!
25/03/2026
Full time
This role in the technology & telecoms industry - we are seeking a European Employee Relations and Policy Manager to manage complex ER cases and implement HR policies across multiple countries. You will work with regional People Teams, employee representatives, and leadership to ensure compliance, process improvements, and effective HR solutions. Client Details The employer is a large organisation within the technology & telecoms industry, known for its significant global presence and commitment to innovation. The company offers a collaborative work environment with a focus on delivering cutting-edge solutions. Description Manage complex ER cases including grievance, disciplinary, performance, absence, and redundancy processes. Collaborate with regional People Teams and European-level employee representative committees. Support investigations of ER matters, conducting interviews and producing detailed reports. Advise local People Team members on ER and HR policy matters across Europe. Develop, implement, and review regional HR policies and ensure compliance with legal requirements. Build and maintain strong relationships within regional People Teams and external advisors. Track regional ER data, manage dashboards, and identify trends to recommend improvements. Lead regional HR projects with an ER focus and ensure continuous process improvement. Collaborate with COEs to keep policies, contracts, and agreements up-to-date. Provide mediation, conflict management, and guidance to mitigate future ER issues. Profile A successful European ER & Policy Manager should have: Proven expertise in managing complex ER cases across multiple countries - must have. Strong knowledge of European HR policies and employee relations practices - must have. Expert in at least one European country's employment law and ER processes - must have. Confident providing strategic ER advice to People Team members and leadership. Experience in performance, absence, redundancy, grievance, and disciplinary processes. Skilled in mediation, conflict resolution, and preventing future ER cases. Strong analytical skills and ability to track and interpret ER data. Able to develop, implement, and review HR policies efficiently. Excellent communication and stakeholder management across multiple regions. Collaborative, proactive, and able to lead regional HR projects with measurable impact. Job Offer 5,300 car allowance. Private medical insurance with single cover. Opportunity to work in a large organisation within the technology & telecoms sector. Collaborative and innovative company culture. This is a fantastic opportunity to join a well-established team in Chertsey. If you are passionate about employee relations and policy management, apply today!
Project Manager Defence Location: South East England Clearance: Must already hold active SC security clearance I m working with a leading organisation in the Defence sector that is seeking an experienced Project Manager to oversee the successful delivery of telecoms and infrastructure projects. This is a high-profile role managing projects from bid through to completion, ensuring compliance with MoD standards, safety regulations, and commercial objectives. Key Responsibilities Lead the end-to-end delivery of Defence projects, ensuring health & safety and compliance are always prioritised Manage project budgets, profitability, and reporting, with input into P&L performance Provide leadership to project engineers, engineers, and subcontractors, maximising team performance Maintain strong relationships with MoD stakeholders and clients, ensuring service levels and expectations are met Ensure all technical installations meet specifications, statutory requirements, and MoD standards Support bid activity and business planning alongside senior management What We re Looking For Essential: Active SC clearance (must already be held to apply) Proven project delivery experience in a construction/building services environment Knowledge of MoD standards, processes, and structures Strong commercial awareness with budget and cost control experience Ability to understand technical drawings and specifications Project Management certification (APM, PRINCE2, or equivalent) Driving licence Desirable: Structured cabling/datacomms experience Electrical knowledge and red-line drawings experience Familiarity with service level agreements and escalation processes Additional qualifications (IOSH, SMSTS, First Aid, etc.) Why This Role? This is an excellent opportunity for a Project Manager who thrives in complex, secure environments and is motivated by delivering projects that support national security. The role offers exposure to cutting-edge Defence programmes, professional development opportunities, and the chance to work within a highly respected organisation. If you re a proven Project Manager with active SC clearance and Defence sector experience, I d love to discuss this opportunity with you in confidence.
07/10/2025
Contractor
Project Manager Defence Location: South East England Clearance: Must already hold active SC security clearance I m working with a leading organisation in the Defence sector that is seeking an experienced Project Manager to oversee the successful delivery of telecoms and infrastructure projects. This is a high-profile role managing projects from bid through to completion, ensuring compliance with MoD standards, safety regulations, and commercial objectives. Key Responsibilities Lead the end-to-end delivery of Defence projects, ensuring health & safety and compliance are always prioritised Manage project budgets, profitability, and reporting, with input into P&L performance Provide leadership to project engineers, engineers, and subcontractors, maximising team performance Maintain strong relationships with MoD stakeholders and clients, ensuring service levels and expectations are met Ensure all technical installations meet specifications, statutory requirements, and MoD standards Support bid activity and business planning alongside senior management What We re Looking For Essential: Active SC clearance (must already be held to apply) Proven project delivery experience in a construction/building services environment Knowledge of MoD standards, processes, and structures Strong commercial awareness with budget and cost control experience Ability to understand technical drawings and specifications Project Management certification (APM, PRINCE2, or equivalent) Driving licence Desirable: Structured cabling/datacomms experience Electrical knowledge and red-line drawings experience Familiarity with service level agreements and escalation processes Additional qualifications (IOSH, SMSTS, First Aid, etc.) Why This Role? This is an excellent opportunity for a Project Manager who thrives in complex, secure environments and is motivated by delivering projects that support national security. The role offers exposure to cutting-edge Defence programmes, professional development opportunities, and the chance to work within a highly respected organisation. If you re a proven Project Manager with active SC clearance and Defence sector experience, I d love to discuss this opportunity with you in confidence.
Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment? We're looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you'll shape supplier relationships, drive IT service improvements, and influence strategic outcomes - while working with a passionate team that's committed to building better lives and stronger communities. If you're commercially sharp, people-focused, and ready to make a meaningful impact, we'd love to hear from you. The Role at a Glance: IT ManagerWest London - Onsite 4 days a week£40,000 - £60,000 DOE. Plus up to 10% annual bonusBenefits include 25 days annual leave, performance related annual bonus, pension scheme, on-going training and development. Your Skills: 1+ years running outsourced IT or telecoms contract. CIPS Level 4. Degree or equivalent in IT, Information Systems or Business Management. ITIL v4 Managing Professional or higher. Who we are: We're a trusted leader in delivering end-to-end workforce solutions - from recruitment and technology to workforce supply, management, and training - tailored for the infrastructure, construction, and civil engineering sectors. Key Responsibilities: • Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews• Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics• Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance• Control £700k IT OPEX budget; track costs and manage asset register• Sponsor supplier-led projects (e.g., ERP, M365); build cases and track benefits• Communicate clearly with execs; use NPS/CSAT to improve supplier service What You'll Bring to the Team: • Managed multi-supplier, outsourced IT & telecoms contracts end-to-end• Understanding Microsoft Cloud environment• Run IT Teams across Microsoft stack• Led RFPs, contract negotiations, and vendor performance reviews• Tracked SLAs and supported supplier-led change projects• Familiar with ISO 27001, GDPR, and risk reporting• Clear communicator with execs, users, and vendors• Data-driven; focused on cost, service, and risk improvement Certifications & Education: • ITIL v4 Managing Professional PRINCE2 Practitioner Agile PM• CIPS Level 4 (Commercial & Contract Management)• Degree in IT, Info Systems, or Business Management Why Join Us? We value our employees and offer a range of benefits to support your well-being and professional growth: • Generous Annual Leave - 25 days of holiday per year (pro-rated in the first year).• Performance Linked Annual Bonus.• Pension Scheme - 5% matched Auto-enrolment with People's Pension after 3 months.• Training & Development - We invest in our people, offering job-specific training and career development opportunities. Join us and be part of a team that values growth, support, and career progression! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
06/10/2025
Full time
Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment? We're looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you'll shape supplier relationships, drive IT service improvements, and influence strategic outcomes - while working with a passionate team that's committed to building better lives and stronger communities. If you're commercially sharp, people-focused, and ready to make a meaningful impact, we'd love to hear from you. The Role at a Glance: IT ManagerWest London - Onsite 4 days a week£40,000 - £60,000 DOE. Plus up to 10% annual bonusBenefits include 25 days annual leave, performance related annual bonus, pension scheme, on-going training and development. Your Skills: 1+ years running outsourced IT or telecoms contract. CIPS Level 4. Degree or equivalent in IT, Information Systems or Business Management. ITIL v4 Managing Professional or higher. Who we are: We're a trusted leader in delivering end-to-end workforce solutions - from recruitment and technology to workforce supply, management, and training - tailored for the infrastructure, construction, and civil engineering sectors. Key Responsibilities: • Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews• Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics• Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance• Control £700k IT OPEX budget; track costs and manage asset register• Sponsor supplier-led projects (e.g., ERP, M365); build cases and track benefits• Communicate clearly with execs; use NPS/CSAT to improve supplier service What You'll Bring to the Team: • Managed multi-supplier, outsourced IT & telecoms contracts end-to-end• Understanding Microsoft Cloud environment• Run IT Teams across Microsoft stack• Led RFPs, contract negotiations, and vendor performance reviews• Tracked SLAs and supported supplier-led change projects• Familiar with ISO 27001, GDPR, and risk reporting• Clear communicator with execs, users, and vendors• Data-driven; focused on cost, service, and risk improvement Certifications & Education: • ITIL v4 Managing Professional PRINCE2 Practitioner Agile PM• CIPS Level 4 (Commercial & Contract Management)• Degree in IT, Info Systems, or Business Management Why Join Us? We value our employees and offer a range of benefits to support your well-being and professional growth: • Generous Annual Leave - 25 days of holiday per year (pro-rated in the first year).• Performance Linked Annual Bonus.• Pension Scheme - 5% matched Auto-enrolment with People's Pension after 3 months.• Training & Development - We invest in our people, offering job-specific training and career development opportunities. Join us and be part of a team that values growth, support, and career progression! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment? We re looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you'll shape supplier relationships, drive IT service improvements, and influence strategic outcomes - while working with a passionate team that s committed to building better lives and stronger communities. If you're commercially sharp, people-focused, and ready to make a meaningful impact, we d love to hear from you. The Role at a Glance: IT Manager West London - Onsite 4 days a week £40,000 - £60,000 DOE. Plus up to 10% annual bonus Benefits include 25 days annual leave, performance related annual bonus, pension scheme, on-going training and development. Your Skills: 1+ years running outsourced IT or telecoms contract. CIPS Level 4. Degree or equivalent in IT, Information Systems or Business Management. ITIL v4 Managing Professional or higher. Who we are: We re a trusted leader in delivering end-to-end workforce solutions - from recruitment and technology to workforce supply, management, and training - tailored for the infrastructure, construction, and civil engineering sectors. Key Responsibilities: • Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews • Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics • Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance • Control £700k IT OPEX budget; track costs and manage asset register • Sponsor supplier-led projects (e.g., ERP, M365); build cases and track benefits • Communicate clearly with execs; use NPS/CSAT to improve supplier service What You ll Bring to the Team: • Managed multi-supplier, outsourced IT & telecoms contracts end-to-end • Understanding Microsoft Cloud environment • Run IT Teams across Microsoft stack • Led RFPs, contract negotiations, and vendor performance reviews • Tracked SLAs and supported supplier-led change projects • Familiar with ISO 27001, GDPR, and risk reporting • Clear communicator with execs, users, and vendors • Data-driven; focused on cost, service, and risk improvement Certifications & Education: • ITIL v4 Managing Professional PRINCE2 Practitioner Agile PM • CIPS Level 4 (Commercial & Contract Management) • Degree in IT, Info Systems, or Business Management Why Join Us? We value our employees and offer a range of benefits to support your well-being and professional growth: • Generous Annual Leave 25 days of holiday per year (pro-rated in the first year). • Performance Linked Annual Bonus. • Pension Scheme 5% matched Auto-enrolment with People s Pension after 3 months. • Training & Development We invest in our people, offering job-specific training and career development opportunities. Join us and be part of a team that values growth, support, and career progression! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
06/10/2025
Full time
Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment? We re looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you'll shape supplier relationships, drive IT service improvements, and influence strategic outcomes - while working with a passionate team that s committed to building better lives and stronger communities. If you're commercially sharp, people-focused, and ready to make a meaningful impact, we d love to hear from you. The Role at a Glance: IT Manager West London - Onsite 4 days a week £40,000 - £60,000 DOE. Plus up to 10% annual bonus Benefits include 25 days annual leave, performance related annual bonus, pension scheme, on-going training and development. Your Skills: 1+ years running outsourced IT or telecoms contract. CIPS Level 4. Degree or equivalent in IT, Information Systems or Business Management. ITIL v4 Managing Professional or higher. Who we are: We re a trusted leader in delivering end-to-end workforce solutions - from recruitment and technology to workforce supply, management, and training - tailored for the infrastructure, construction, and civil engineering sectors. Key Responsibilities: • Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews • Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics • Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance • Control £700k IT OPEX budget; track costs and manage asset register • Sponsor supplier-led projects (e.g., ERP, M365); build cases and track benefits • Communicate clearly with execs; use NPS/CSAT to improve supplier service What You ll Bring to the Team: • Managed multi-supplier, outsourced IT & telecoms contracts end-to-end • Understanding Microsoft Cloud environment • Run IT Teams across Microsoft stack • Led RFPs, contract negotiations, and vendor performance reviews • Tracked SLAs and supported supplier-led change projects • Familiar with ISO 27001, GDPR, and risk reporting • Clear communicator with execs, users, and vendors • Data-driven; focused on cost, service, and risk improvement Certifications & Education: • ITIL v4 Managing Professional PRINCE2 Practitioner Agile PM • CIPS Level 4 (Commercial & Contract Management) • Degree in IT, Info Systems, or Business Management Why Join Us? We value our employees and offer a range of benefits to support your well-being and professional growth: • Generous Annual Leave 25 days of holiday per year (pro-rated in the first year). • Performance Linked Annual Bonus. • Pension Scheme 5% matched Auto-enrolment with People s Pension after 3 months. • Training & Development We invest in our people, offering job-specific training and career development opportunities. Join us and be part of a team that values growth, support, and career progression! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Telecoms EngineerBristol, field-based across the South WestUp to £35,000 + Company Van + Tools + Training + Great Holidays + Staying Away Allowance + Private Health Care + Other Great Benefits An exciting opportunity for a hands-on and self-sufficient Telecoms Engineer to join a fast-growing telecommunications provider, offering autonomy, excellent benefits, and a long-term career in a supportive and forward-thinking company.Are you an experienced field-based technician with a background in telecoms or data cabling? Are you looking for a mobile and varied role where you'll work independently and represent a trusted brand?Established over a decade ago, this leading provider of temporary wireless connectivity and data solutions to construction sites, including housebuilders, and both public and private sector projects. With over 60 employees and ambitious plans to grow, the company is expanding its southern field engineering team to support increased demand.In this role, you will report to the Field Services Manager and be part of a remote team of engineers. You'll be responsible for the installation and commissioning of wireless and data connectivity systems across sites in your region, with occasional national travel. You'll be based from home and provided with all the tools, training, and support you need to succeed.This role would suit a technically minded and proactive individual with field experience in telecoms or a similar installation-based background. You'll be happy to liaise work independently, liaise with clients and do frequent travel across your region. The Role: Carry out installations, configurations, and commissioning of temporary connectivity equipment on construction sites Represent the company brand professionally and provide outstanding customer service on-site Manage equipment, stock, and job administration using internal systems Work safely at height, with hand tools and ladders, adhering to health and safety standards The Person: Must be willing to travel & stay away when required Experienced in telecoms or installation roles Comfortable working independently in a field-based role Confident using hand tools, working at heights, and managing stock Basic IT skills and willingness to learn company systems Holds a Full UK Driving Licence Reference Number: BBBH262715To apply for this role or to be considered for further roles, please click "Apply Now" or contact Cameron Day at Rise Technical Recruitment.Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
03/10/2025
Full time
Telecoms EngineerBristol, field-based across the South WestUp to £35,000 + Company Van + Tools + Training + Great Holidays + Staying Away Allowance + Private Health Care + Other Great Benefits An exciting opportunity for a hands-on and self-sufficient Telecoms Engineer to join a fast-growing telecommunications provider, offering autonomy, excellent benefits, and a long-term career in a supportive and forward-thinking company.Are you an experienced field-based technician with a background in telecoms or data cabling? Are you looking for a mobile and varied role where you'll work independently and represent a trusted brand?Established over a decade ago, this leading provider of temporary wireless connectivity and data solutions to construction sites, including housebuilders, and both public and private sector projects. With over 60 employees and ambitious plans to grow, the company is expanding its southern field engineering team to support increased demand.In this role, you will report to the Field Services Manager and be part of a remote team of engineers. You'll be responsible for the installation and commissioning of wireless and data connectivity systems across sites in your region, with occasional national travel. You'll be based from home and provided with all the tools, training, and support you need to succeed.This role would suit a technically minded and proactive individual with field experience in telecoms or a similar installation-based background. You'll be happy to liaise work independently, liaise with clients and do frequent travel across your region. The Role: Carry out installations, configurations, and commissioning of temporary connectivity equipment on construction sites Represent the company brand professionally and provide outstanding customer service on-site Manage equipment, stock, and job administration using internal systems Work safely at height, with hand tools and ladders, adhering to health and safety standards The Person: Must be willing to travel & stay away when required Experienced in telecoms or installation roles Comfortable working independently in a field-based role Confident using hand tools, working at heights, and managing stock Basic IT skills and willingness to learn company systems Holds a Full UK Driving Licence Reference Number: BBBH262715To apply for this role or to be considered for further roles, please click "Apply Now" or contact Cameron Day at Rise Technical Recruitment.Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Telecoms Engineer Bristol, field-based across the South West Up to 35,000 + Company Van + Tools + Training + Great Holidays + Staying Away Allowance + Private Health Care + Other Great Benefits An exciting opportunity for a hands-on and self-sufficient Telecoms Engineer to join a fast-growing telecommunications provider, offering autonomy, excellent benefits, and a long-term career in a supportive and forward-thinking company. Are you an experienced field-based technician with a background in telecoms or data cabling? Are you looking for a mobile and varied role where you'll work independently and represent a trusted brand? Established over a decade ago, this leading provider of temporary wireless connectivity and data solutions to construction sites, including housebuilders, and both public and private sector projects. With over 60 employees and ambitious plans to grow, the company is expanding its southern field engineering team to support increased demand. In this role, you will report to the Field Services Manager and be part of a remote team of engineers. You'll be responsible for the installation and commissioning of wireless and data connectivity systems across sites in your region, with occasional national travel. You'll be based from home and provided with all the tools, training, and support you need to succeed. This role would suit a technically minded and proactive individual with field experience in telecoms or a similar installation-based background. You'll be happy to liaise work independently, liaise with clients and do frequent travel across your region. The Role: Carry out installations, configurations, and commissioning of temporary connectivity equipment on construction sites Represent the company brand professionally and provide outstanding customer service on-site Manage equipment, stock, and job administration using internal systems Work safely at height, with hand tools and ladders, adhering to health and safety standards The Person: Must be willing to travel & stay away when required Experienced in telecoms or installation roles Comfortable working independently in a field-based role Confident using hand tools, working at heights, and managing stock Basic IT skills and willingness to learn company systems Holds a Full UK Driving Licence Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Cameron Day at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
03/10/2025
Full time
Telecoms Engineer Bristol, field-based across the South West Up to 35,000 + Company Van + Tools + Training + Great Holidays + Staying Away Allowance + Private Health Care + Other Great Benefits An exciting opportunity for a hands-on and self-sufficient Telecoms Engineer to join a fast-growing telecommunications provider, offering autonomy, excellent benefits, and a long-term career in a supportive and forward-thinking company. Are you an experienced field-based technician with a background in telecoms or data cabling? Are you looking for a mobile and varied role where you'll work independently and represent a trusted brand? Established over a decade ago, this leading provider of temporary wireless connectivity and data solutions to construction sites, including housebuilders, and both public and private sector projects. With over 60 employees and ambitious plans to grow, the company is expanding its southern field engineering team to support increased demand. In this role, you will report to the Field Services Manager and be part of a remote team of engineers. You'll be responsible for the installation and commissioning of wireless and data connectivity systems across sites in your region, with occasional national travel. You'll be based from home and provided with all the tools, training, and support you need to succeed. This role would suit a technically minded and proactive individual with field experience in telecoms or a similar installation-based background. You'll be happy to liaise work independently, liaise with clients and do frequent travel across your region. The Role: Carry out installations, configurations, and commissioning of temporary connectivity equipment on construction sites Represent the company brand professionally and provide outstanding customer service on-site Manage equipment, stock, and job administration using internal systems Work safely at height, with hand tools and ladders, adhering to health and safety standards The Person: Must be willing to travel & stay away when required Experienced in telecoms or installation roles Comfortable working independently in a field-based role Confident using hand tools, working at heights, and managing stock Basic IT skills and willingness to learn company systems Holds a Full UK Driving Licence Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Cameron Day at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Field Services Team Leader Location: Bristol (on-site with travel across the West region as required) Contract: Fixed-term, 6 months (likely extension) Customer: Large Public Sector organisation Security: SC Clearance essential (current/active) The opportunity Lead a high-performing field services team delivering exceptional end-user IT services for a major public sector customer. You'll drive SLA attainment, service improvement, and a consistently excellent user experience while coaching a team of 5-7 engineers and collaborating closely with service managers and operational stakeholders. What you'll do Lead & coach a team of 5-7 engineers to deliver a contractually compliant, customer-focused service. Run daily stand-ups to surface risks/issues early and manage them through to resolution. Partner with service managers & customer stakeholders to keep operations smooth and transparent. Use data & reporting (KPIs/SLAs, trends, performance indicators) to drive continuous improvement. Forecast resources & skills using demand data and key relationships; align with the Technical Resource Group (TRG) to keep capability fit for purpose. Collaborate across delivery with the service delivery lead, peer team leaders, and internal ops teams. Own escalations & complaints, coordinating the right teams and seeing issues through to closure. Evolve processes -propose and support changes that improve service quality and user experience. Ensure policy adherence to both customer and provider standards, processes, and procedures. Communicate with clarity -maintain high team engagement and alignment with objectives. Conduct regular 1:1s and attend management meetings to track performance and unblock delivery. How success will be measured SLA performance and right-first-time outcomes Team utilisation and productivity User satisfaction (CSAT/NPS) and complaint reduction Team engagement & morale Vendor warranty credits achieved for device repairs Key relationships Operational Delivery Managers Service Team Leaders (peer group) Technical Resource Group (TRG) Customer stakeholders and end users What you'll bring Proven leadership of on-site/field/end-user IT services teams with measurable KPI/SLA delivery. Strong service management mindset and organisational skills; calm under pressure. Solid understanding of end-user IT services and support operations. Excellent customer service and stakeholder management skills. Familiarity with service management processes & tooling (training provided where needed). Working knowledge of Windows and Microsoft 365/Office . ITIL knowledge or accreditation (preferred). Active SC Clearance (essential). How to apply: Send your CV and brief summary of relevant leadership, SLA achievements, and clearance status to (url removed). Shortlisted candidates will be contacted quickly. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
02/10/2025
Contractor
Field Services Team Leader Location: Bristol (on-site with travel across the West region as required) Contract: Fixed-term, 6 months (likely extension) Customer: Large Public Sector organisation Security: SC Clearance essential (current/active) The opportunity Lead a high-performing field services team delivering exceptional end-user IT services for a major public sector customer. You'll drive SLA attainment, service improvement, and a consistently excellent user experience while coaching a team of 5-7 engineers and collaborating closely with service managers and operational stakeholders. What you'll do Lead & coach a team of 5-7 engineers to deliver a contractually compliant, customer-focused service. Run daily stand-ups to surface risks/issues early and manage them through to resolution. Partner with service managers & customer stakeholders to keep operations smooth and transparent. Use data & reporting (KPIs/SLAs, trends, performance indicators) to drive continuous improvement. Forecast resources & skills using demand data and key relationships; align with the Technical Resource Group (TRG) to keep capability fit for purpose. Collaborate across delivery with the service delivery lead, peer team leaders, and internal ops teams. Own escalations & complaints, coordinating the right teams and seeing issues through to closure. Evolve processes -propose and support changes that improve service quality and user experience. Ensure policy adherence to both customer and provider standards, processes, and procedures. Communicate with clarity -maintain high team engagement and alignment with objectives. Conduct regular 1:1s and attend management meetings to track performance and unblock delivery. How success will be measured SLA performance and right-first-time outcomes Team utilisation and productivity User satisfaction (CSAT/NPS) and complaint reduction Team engagement & morale Vendor warranty credits achieved for device repairs Key relationships Operational Delivery Managers Service Team Leaders (peer group) Technical Resource Group (TRG) Customer stakeholders and end users What you'll bring Proven leadership of on-site/field/end-user IT services teams with measurable KPI/SLA delivery. Strong service management mindset and organisational skills; calm under pressure. Solid understanding of end-user IT services and support operations. Excellent customer service and stakeholder management skills. Familiarity with service management processes & tooling (training provided where needed). Working knowledge of Windows and Microsoft 365/Office . ITIL knowledge or accreditation (preferred). Active SC Clearance (essential). How to apply: Send your CV and brief summary of relevant leadership, SLA achievements, and clearance status to (url removed). Shortlisted candidates will be contacted quickly. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Job Title: Quantity Surveyor - Telecoms/Utilities Location: Leeds (1/2 days per week on-site) Salary/Rate: Up to£550 per day (Inside IR35) Start Date: October 2025 Job Type: 13 week contract Company Introduction: We are currently representing a global telecommunications client who are recruiting for an experienced Quantity Surveyor. Previous Telecoms/Utilities industry experience is a must have for this role. Required Skills/Experience: The ideal candidate will have the following: Telecoms or Utilities industry experience is a must Experienced in NEC3/4 contracts CEMAR knowledge RICS chartered advantageous In depth experience of cost management within complex construction projects Use of estimating and cost management systems 2 years QS experience in major infrastructure programmes Experience of managing NEC project costs through EW/CE/AfP/Final Account process Understanding and experience of commercial estimating and benchmarking Engineering based degree or equivalent, or working towards a recognised project controls qualification (NVQ level 4) is desirable Job Responsibilities/Objectives: The Quantity Surveyor is responsible for undertaking contract and project cost administration on Network Expansion projects Provide cost management support on both NEC ECC and DBO contracts Monitor the regional commercial mailbox/CEMAR for incoming payment applications, variations and final accounts from contractors Assess and validate payment applications, variations and final accounts from contractors to ensure submissions are compliant and claimed sums are accurate Preparation of Work Order Contract Data Part 1 for new build schemes Ensure all ECC projects have gone through the Early Contractor Involvement process. This could involve on site visits Support the Commercial Manager in assessing risk allowance estimates for the Early Warning Register Perform spot audits on previously approved payments/variations/final accounts and feedback to Business units. This includes NEC4 TSC work. Supporting the Build Manager in reviewing contractor quotations for Compensation Events on ECC projects. Support the Commercial Manager in assessing contractor claims Create and maintain cost reports for each project/workstream with regularly updated written narrative providing precise explanations for forecast cost position vs. budget, outstanding variations, WIP and premise number changes Regularly visit site and carry out measurement audits on a sample basis to validate that measures being taken If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
02/10/2025
Contractor
Job Title: Quantity Surveyor - Telecoms/Utilities Location: Leeds (1/2 days per week on-site) Salary/Rate: Up to£550 per day (Inside IR35) Start Date: October 2025 Job Type: 13 week contract Company Introduction: We are currently representing a global telecommunications client who are recruiting for an experienced Quantity Surveyor. Previous Telecoms/Utilities industry experience is a must have for this role. Required Skills/Experience: The ideal candidate will have the following: Telecoms or Utilities industry experience is a must Experienced in NEC3/4 contracts CEMAR knowledge RICS chartered advantageous In depth experience of cost management within complex construction projects Use of estimating and cost management systems 2 years QS experience in major infrastructure programmes Experience of managing NEC project costs through EW/CE/AfP/Final Account process Understanding and experience of commercial estimating and benchmarking Engineering based degree or equivalent, or working towards a recognised project controls qualification (NVQ level 4) is desirable Job Responsibilities/Objectives: The Quantity Surveyor is responsible for undertaking contract and project cost administration on Network Expansion projects Provide cost management support on both NEC ECC and DBO contracts Monitor the regional commercial mailbox/CEMAR for incoming payment applications, variations and final accounts from contractors Assess and validate payment applications, variations and final accounts from contractors to ensure submissions are compliant and claimed sums are accurate Preparation of Work Order Contract Data Part 1 for new build schemes Ensure all ECC projects have gone through the Early Contractor Involvement process. This could involve on site visits Support the Commercial Manager in assessing risk allowance estimates for the Early Warning Register Perform spot audits on previously approved payments/variations/final accounts and feedback to Business units. This includes NEC4 TSC work. Supporting the Build Manager in reviewing contractor quotations for Compensation Events on ECC projects. Support the Commercial Manager in assessing contractor claims Create and maintain cost reports for each project/workstream with regularly updated written narrative providing precise explanations for forecast cost position vs. budget, outstanding variations, WIP and premise number changes Regularly visit site and carry out measurement audits on a sample basis to validate that measures being taken If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
Role Overview This is a hybrid role and you can be located anywhere in the UK. You will have experince working within the IT MSP and/or Telecoms sector. The customer experience manager is responsible for the customer experience within their dedicated accounts. You are responsible for overseeing and improving the customer journey, ensuring a positive and seamless experience at every touchpoint, from initial interactions to post-purchase support, ultimately driving customer satisfaction and loyalty. This covers all interactions across the customer not just customer service touch points. Key Responsibilities Strategic Champion opportunities to consistently improve the brand experience Drive customer retention, reduce churn, and increase customer satisfaction Understand each customer persona and their specific needs Gather real time feedback from customers and ensure this feedback is incorporated into the account management process for an improved customer experience Ensure CSAT levels within customer base are above 4 and action responses positive and negative. Manage Trustpilot and google responses and manage accordingly Establish communication mediums lines between customers and the company to ensure a smooth customer experience Utilise CRM tools to monitor customer experience Proactive management with accounts and ensure reactive management is in line with expectations Build relationships at multiple levels within the organisation Be an internal advocate and voice for the customer to enhance both the customer experience and companies offerings Understand the contractual position of the customer Ensure data integrity of contact names, numbers and email addresses with at least annual reviews with the customer to keep this updated Regular case and service review meetings at a cadence agreed with the customer Identify upsell and cross-sell opportunities working closely with the account manager Day to Day Target first touch resolution for all queries Oversee all implementation orders are delivered in line with expectations, know the projects in flight Work with CX Executives to ensure all responses to customers are coherent, well structured and responded to with SLA Maintain strong relationships within the customer Own all cases and responses, use other teams to input as required Ensure all customer contact details are updated in the CRM Onboard new pillars to the customer ensure billing accuracy and Customer success involvement Daily case reviews working with Customer Experience Executive Create small orders Escalation point for customer and customer executives Case queue management for ALL customer cases Commercial & Financial Support account managers and product sales team with opportunities and delivery of orders, ensuring post purchase service is at company standard. Responsible for investigating, owning and resolving credit requests within the account in a timely fashion Understand, maintain and report on customer contractual positions if required Own cancellation cases within the customer through to resolution working with contracts admin, billing and cancellations. Delivering all communication, written and verbal in a coherent and concise manner Working with Customer Success teams to define and ensure delivery of measures which increase adoption and retention Working with colleagues in wider to team to improve the experience for customers in a consistent manner Governance & Compliance Ensure all SLAs are met and escalate when needed Establish regular review cycles to assess product performance, lifecycle, and end-of-life planning as part of service reviews Skills Required Strong communication skills Commercially minded and proven experience. Minimum 5 years of experience in a relationship role Able to have difficult conversations with positive outcomes Experience managing and maintaining relationships Knowledge of company processes, upsell revenue lead indicators. Written, Verbal and Numerical literacy is a must Must be organised and attention to detail oriented Key Measures of Success Net value retention Achieve SLA targets Customer satisfaction survey CSAT Revenue Growth EBSTA score Excellent benefits are on offer with this role.
02/10/2025
Full time
Role Overview This is a hybrid role and you can be located anywhere in the UK. You will have experince working within the IT MSP and/or Telecoms sector. The customer experience manager is responsible for the customer experience within their dedicated accounts. You are responsible for overseeing and improving the customer journey, ensuring a positive and seamless experience at every touchpoint, from initial interactions to post-purchase support, ultimately driving customer satisfaction and loyalty. This covers all interactions across the customer not just customer service touch points. Key Responsibilities Strategic Champion opportunities to consistently improve the brand experience Drive customer retention, reduce churn, and increase customer satisfaction Understand each customer persona and their specific needs Gather real time feedback from customers and ensure this feedback is incorporated into the account management process for an improved customer experience Ensure CSAT levels within customer base are above 4 and action responses positive and negative. Manage Trustpilot and google responses and manage accordingly Establish communication mediums lines between customers and the company to ensure a smooth customer experience Utilise CRM tools to monitor customer experience Proactive management with accounts and ensure reactive management is in line with expectations Build relationships at multiple levels within the organisation Be an internal advocate and voice for the customer to enhance both the customer experience and companies offerings Understand the contractual position of the customer Ensure data integrity of contact names, numbers and email addresses with at least annual reviews with the customer to keep this updated Regular case and service review meetings at a cadence agreed with the customer Identify upsell and cross-sell opportunities working closely with the account manager Day to Day Target first touch resolution for all queries Oversee all implementation orders are delivered in line with expectations, know the projects in flight Work with CX Executives to ensure all responses to customers are coherent, well structured and responded to with SLA Maintain strong relationships within the customer Own all cases and responses, use other teams to input as required Ensure all customer contact details are updated in the CRM Onboard new pillars to the customer ensure billing accuracy and Customer success involvement Daily case reviews working with Customer Experience Executive Create small orders Escalation point for customer and customer executives Case queue management for ALL customer cases Commercial & Financial Support account managers and product sales team with opportunities and delivery of orders, ensuring post purchase service is at company standard. Responsible for investigating, owning and resolving credit requests within the account in a timely fashion Understand, maintain and report on customer contractual positions if required Own cancellation cases within the customer through to resolution working with contracts admin, billing and cancellations. Delivering all communication, written and verbal in a coherent and concise manner Working with Customer Success teams to define and ensure delivery of measures which increase adoption and retention Working with colleagues in wider to team to improve the experience for customers in a consistent manner Governance & Compliance Ensure all SLAs are met and escalate when needed Establish regular review cycles to assess product performance, lifecycle, and end-of-life planning as part of service reviews Skills Required Strong communication skills Commercially minded and proven experience. Minimum 5 years of experience in a relationship role Able to have difficult conversations with positive outcomes Experience managing and maintaining relationships Knowledge of company processes, upsell revenue lead indicators. Written, Verbal and Numerical literacy is a must Must be organised and attention to detail oriented Key Measures of Success Net value retention Achieve SLA targets Customer satisfaction survey CSAT Revenue Growth EBSTA score Excellent benefits are on offer with this role.
Four Squared Recruitment Ltd
Upper Colwall, Worcestershire
Key Client Account Manager Malvern £45,000+ Bonus Are you passionate about delivering world-class service and building high-performing teams? An exciting opportunity has arisen with a fast-growing IT & telecoms services provider, specialising in mobile device and connectivity solutions for large enterprise clients across the UK. Following consistent year-on-year revenue growth and a recent acquisition, this business is expanding its Service Delivery function and seeking an experienced Customer Success Team Manager to lead and develop a growing team. About the Business This organisation helps enterprise customers: Manage and support mobile devices (smartphones, tablets, laptops) Optimise mobile connectivity costs Streamline end-user support Replace and recycle devices sustainably Protect against mobile IT security risks The business is driven by strong values, social responsibility, and customer-centricity. With over 30 employees and operations in Malvern and Crawley, they've raised over £140,000 for social impact projects and planted 40,000+ trees as part of their sustainability goals. The Role As Customer Success Team Manager, you'll report to the Head of Service Delivery and be responsible for: Leading and mentoring a team of Customer Success Managers Driving customer satisfaction, retention, and account growth Analysing service performance against SLAs and KPIs Developing strategic account plans and service improvements Collaborating cross-functionally with Sales, Product, and Support teams Managing onboarding, renewals, escalations, and lifecycle engagement Shaping the customer experience strategy as the business grows What We're Looking For Proven experience managing Customer Success or Service Delivery teams (ideally 100+ accounts) Background in fast-growth telecoms, MSP, or IT services business Track record of retaining and growing key customer accounts Excellent communication, mentoring, and stakeholder engagement skills Commercially minded, customer-obsessed, and data-driven Highly organised, analytical, and tech-savvy (Excel, reporting tools) Benefits 25 days holiday + bank holidays Onsite parking Clear opportunities for career growth in a scaling business Purpose-driven culture with real investment in social impact If you're an experienced service leader with a passion for customer experience and a strong understanding of IT and telecoms, this is your chance to make a big impact in a values-led, fast-growing company.
01/09/2025
Full time
Key Client Account Manager Malvern £45,000+ Bonus Are you passionate about delivering world-class service and building high-performing teams? An exciting opportunity has arisen with a fast-growing IT & telecoms services provider, specialising in mobile device and connectivity solutions for large enterprise clients across the UK. Following consistent year-on-year revenue growth and a recent acquisition, this business is expanding its Service Delivery function and seeking an experienced Customer Success Team Manager to lead and develop a growing team. About the Business This organisation helps enterprise customers: Manage and support mobile devices (smartphones, tablets, laptops) Optimise mobile connectivity costs Streamline end-user support Replace and recycle devices sustainably Protect against mobile IT security risks The business is driven by strong values, social responsibility, and customer-centricity. With over 30 employees and operations in Malvern and Crawley, they've raised over £140,000 for social impact projects and planted 40,000+ trees as part of their sustainability goals. The Role As Customer Success Team Manager, you'll report to the Head of Service Delivery and be responsible for: Leading and mentoring a team of Customer Success Managers Driving customer satisfaction, retention, and account growth Analysing service performance against SLAs and KPIs Developing strategic account plans and service improvements Collaborating cross-functionally with Sales, Product, and Support teams Managing onboarding, renewals, escalations, and lifecycle engagement Shaping the customer experience strategy as the business grows What We're Looking For Proven experience managing Customer Success or Service Delivery teams (ideally 100+ accounts) Background in fast-growth telecoms, MSP, or IT services business Track record of retaining and growing key customer accounts Excellent communication, mentoring, and stakeholder engagement skills Commercially minded, customer-obsessed, and data-driven Highly organised, analytical, and tech-savvy (Excel, reporting tools) Benefits 25 days holiday + bank holidays Onsite parking Clear opportunities for career growth in a scaling business Purpose-driven culture with real investment in social impact If you're an experienced service leader with a passion for customer experience and a strong understanding of IT and telecoms, this is your chance to make a big impact in a values-led, fast-growing company.
RecruitmentRevolution.com
City Of Westminster, London
Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment? We're looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you'll shape supplier relationships, drive IT service improvements, and influence strategic outcomes - while working with a passionate team that's committed to building better lives and stronger communities. If you're commercially sharp, people-focused, and ready to make a meaningful impact, we'd love to hear from you. The Role at a Glance: IT Manager West London - Onsite 4 days a week £40,000 - £60,000 DOE. Plus up to 10% annual bonus Benefits include 25 days annual leave, performance related annual bonus, pension scheme, on-going training and development. Your Skills: 1+ years running outsourced IT or telecoms contract. CIPS Level 4. Degree or equivalent in IT, Information Systems or Business Management. ITIL v4 Managing Professional or higher. Who we are: We're a trusted leader in delivering end-to-end workforce solutions - from recruitment and technology to workforce supply, management, and training - tailored for the infrastructure, construction, and civil engineering sectors. Key Responsibilities: • Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews • Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics • Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance • Control £700k IT OPEX budget; track costs and manage asset register • Sponsor supplier-led projects (e.g., ERP, M365); build cases and track benefits • Communicate clearly with execs; use NPS/CSAT to improve supplier service What You'll Bring to the Team: • Managed multi-supplier, outsourced IT & telecoms contracts end-to-end • Understanding Microsoft Cloud environment • Run IT Teams across Microsoft stack • Led RFPs, contract negotiations, and vendor performance reviews • Tracked SLAs and supported supplier-led change projects • Familiar with ISO 27001, GDPR, and risk reporting • Clear communicator with execs, users, and vendors • Data-driven; focused on cost, service, and risk improvement Certifications & Education: • ITIL v4 Managing Professional PRINCE2 Practitioner Agile PM • CIPS Level 4 (Commercial & Contract Management) • Degree in IT, Info Systems, or Business Management Why Join Us? We value our employees and offer a range of benefits to support your well-being and professional growth: • Generous Annual Leave - 25 days of holiday per year (pro-rated in the first year). • Performance Linked Annual Bonus. • Pension Scheme - 5% matched Auto-enrolment with People's Pension after 3 months. • Training & Development - We invest in our people, offering job-specific training and career development opportunities. Join us and be part of a team that values growth, support, and career progression! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
01/09/2025
Full time
Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment? We're looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you'll shape supplier relationships, drive IT service improvements, and influence strategic outcomes - while working with a passionate team that's committed to building better lives and stronger communities. If you're commercially sharp, people-focused, and ready to make a meaningful impact, we'd love to hear from you. The Role at a Glance: IT Manager West London - Onsite 4 days a week £40,000 - £60,000 DOE. Plus up to 10% annual bonus Benefits include 25 days annual leave, performance related annual bonus, pension scheme, on-going training and development. Your Skills: 1+ years running outsourced IT or telecoms contract. CIPS Level 4. Degree or equivalent in IT, Information Systems or Business Management. ITIL v4 Managing Professional or higher. Who we are: We're a trusted leader in delivering end-to-end workforce solutions - from recruitment and technology to workforce supply, management, and training - tailored for the infrastructure, construction, and civil engineering sectors. Key Responsibilities: • Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews • Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics • Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance • Control £700k IT OPEX budget; track costs and manage asset register • Sponsor supplier-led projects (e.g., ERP, M365); build cases and track benefits • Communicate clearly with execs; use NPS/CSAT to improve supplier service What You'll Bring to the Team: • Managed multi-supplier, outsourced IT & telecoms contracts end-to-end • Understanding Microsoft Cloud environment • Run IT Teams across Microsoft stack • Led RFPs, contract negotiations, and vendor performance reviews • Tracked SLAs and supported supplier-led change projects • Familiar with ISO 27001, GDPR, and risk reporting • Clear communicator with execs, users, and vendors • Data-driven; focused on cost, service, and risk improvement Certifications & Education: • ITIL v4 Managing Professional PRINCE2 Practitioner Agile PM • CIPS Level 4 (Commercial & Contract Management) • Degree in IT, Info Systems, or Business Management Why Join Us? We value our employees and offer a range of benefits to support your well-being and professional growth: • Generous Annual Leave - 25 days of holiday per year (pro-rated in the first year). • Performance Linked Annual Bonus. • Pension Scheme - 5% matched Auto-enrolment with People's Pension after 3 months. • Training & Development - We invest in our people, offering job-specific training and career development opportunities. Join us and be part of a team that values growth, support, and career progression! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
frog is one of the world's most successful innovation and design companies and has recently turbo-charged our UK business through a number of mergers and acquisitions. We're growing fast, and our next move is to build on our global heritage in brand consultancy and launch a market leading UK brand offer. Why join frog? frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience through design, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and design innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to Make Your Mark on every project, in your studio, your community-and the world at large. We believe that companies need to simultaneously transform their business of today while building their business of tomorrow. We combine design, technology and business smarts to help organisations do just this. We create products, services and businesses from scratch as well as transforming things that already exist from the ground up. We also believe this can be done whilst having a laugh together and going home on time. In London, we're a team of 80+ product and service designers, developers and technologists, and strategists, and part of a global network of frog studios and the broader Capgemini group. We're helping clients launch Beta Businesses and challenging existing setups for clients in Telco, Energy, Financial Services and Retail, amongst many other sectors. The role As an experienced Full Stack Engineer you will work within all aspects of solution development, including the overall design and architecture of the technical solution, implementation patterns and code quality, CI/CD pipelines and Cloud infrastructure. You will have the opportunity to work across all stages of the product life cycle: from inception, to proof of concept, to full build and test, launching in market, and operating at scale. The scope of our work and sectors is also varied, ranging from building entire beta businesses to creating brand new online experiences and mobile apps for some of the biggest players across the telecoms, banking, travel and utilities industries, and many more. As part of our global frog technology community you will have the chance to contribute to our Technology strategy, helping to evolve and broaden the solutions that we provide to our clients as well as influencing our strategic technology choices. And we're one of the few consultancies delivering products to the market! This is a multi-faceted lead role. It is as much about developing software as it is learning and developing your skills and those of the teams around you. Our environment is very flexible, collaborative and varied in the projects we do - we aim for this to be the place where you can do your best work. Why you? You can • Work with various different web and mobile technologies. We don't have set technology stacks, although we lean towards cross-platform and open source frameworks, using cloud services that let us get stuff done quickly. Most of our recent work has used React, Node.js and Cloud serverless solutions. • Deliver value to our clients as quickly as possible. In technology terms, this means we get good quality code and platforms built and shipped and into customers hands as fast as we can. • Work within a multi-skilled technology team and as part of broader project teams alongside Designers, Product Managers, QA and Ops. • Actively participate in sessions and workshops alongside client teams and stakeholders • Proactively identify and implement improvements to the way we work, with the instinct to recognise when something isn't working. • Spend time reflecting on the work we're doing and how we're doing it. You'll be an integral part of the development team and will help define "what good looks like" for the work we do. We're an agile organisation with a strong culture of feedback and self-improvement. You have • A wealth of experience of software integration patterns, APIs and approaches to integrating with legacy systems. • Comfort advocating DevOps concepts and are expert in the tools and technologies that make them possible. • An eye for detail and passion to make what we create shine. Our products have got to be functionally correct and they've also got to look good • Passion and curiosity for the web and technology. We want to push ourselves and we want to stay current • Excellent communication and will enjoy working in teams. We're a highly collaborative bunch and recognise that teams, not individuals, ship products. • We're all responsible for the quality of the code and the success of the project • The drive to proactively identify and implement improvements to the way we work • Experience of managing and leading teams • Comfort leading sessions with senior clients • The instinct to recognise when something doesn't work • The ability to manage up and initiate difficult conversations with the project leadership team • Passion about helping to create an environment where people can do great work • Buckets of positivity and a "can do" attitude. • It would be an advantage if you have experience in building or prototyping any Web 3 digital experiences or have started exploring virtual digital experiences, and are aware of the challenges and techniques required to master them What makes us tick? At heart we're a strategy, design & innovation company and like to think we've played a big role in shaping the way brands connect with customers. From working with Steve Jobs on Apple's design language, through to reinventing Disney's Theme Parks, and even partnering with Porsche to turbocharge their products. Three beliefs underpin our culture & frame the type of people who excel at frog: • Being a challenger brand: a home for rebels and disruptors who want to do their best work • Making our mark: fanatically improving our world and having real impact by crafting things people love • A belief in the power of emotion and in not compromising on quality Equal Opportunities at frog frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law. frog is a global business with teams working from every corner of the world. To help us process your application, please ensure that your application documents (CV, cover letter, portfolio, etc.) are all in English. Since June 2021, frog is part of Capgemini Invent As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth. Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion. Make Your Mark
23/09/2022
Full time
frog is one of the world's most successful innovation and design companies and has recently turbo-charged our UK business through a number of mergers and acquisitions. We're growing fast, and our next move is to build on our global heritage in brand consultancy and launch a market leading UK brand offer. Why join frog? frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience through design, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and design innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to Make Your Mark on every project, in your studio, your community-and the world at large. We believe that companies need to simultaneously transform their business of today while building their business of tomorrow. We combine design, technology and business smarts to help organisations do just this. We create products, services and businesses from scratch as well as transforming things that already exist from the ground up. We also believe this can be done whilst having a laugh together and going home on time. In London, we're a team of 80+ product and service designers, developers and technologists, and strategists, and part of a global network of frog studios and the broader Capgemini group. We're helping clients launch Beta Businesses and challenging existing setups for clients in Telco, Energy, Financial Services and Retail, amongst many other sectors. The role As an experienced Full Stack Engineer you will work within all aspects of solution development, including the overall design and architecture of the technical solution, implementation patterns and code quality, CI/CD pipelines and Cloud infrastructure. You will have the opportunity to work across all stages of the product life cycle: from inception, to proof of concept, to full build and test, launching in market, and operating at scale. The scope of our work and sectors is also varied, ranging from building entire beta businesses to creating brand new online experiences and mobile apps for some of the biggest players across the telecoms, banking, travel and utilities industries, and many more. As part of our global frog technology community you will have the chance to contribute to our Technology strategy, helping to evolve and broaden the solutions that we provide to our clients as well as influencing our strategic technology choices. And we're one of the few consultancies delivering products to the market! This is a multi-faceted lead role. It is as much about developing software as it is learning and developing your skills and those of the teams around you. Our environment is very flexible, collaborative and varied in the projects we do - we aim for this to be the place where you can do your best work. Why you? You can • Work with various different web and mobile technologies. We don't have set technology stacks, although we lean towards cross-platform and open source frameworks, using cloud services that let us get stuff done quickly. Most of our recent work has used React, Node.js and Cloud serverless solutions. • Deliver value to our clients as quickly as possible. In technology terms, this means we get good quality code and platforms built and shipped and into customers hands as fast as we can. • Work within a multi-skilled technology team and as part of broader project teams alongside Designers, Product Managers, QA and Ops. • Actively participate in sessions and workshops alongside client teams and stakeholders • Proactively identify and implement improvements to the way we work, with the instinct to recognise when something isn't working. • Spend time reflecting on the work we're doing and how we're doing it. You'll be an integral part of the development team and will help define "what good looks like" for the work we do. We're an agile organisation with a strong culture of feedback and self-improvement. You have • A wealth of experience of software integration patterns, APIs and approaches to integrating with legacy systems. • Comfort advocating DevOps concepts and are expert in the tools and technologies that make them possible. • An eye for detail and passion to make what we create shine. Our products have got to be functionally correct and they've also got to look good • Passion and curiosity for the web and technology. We want to push ourselves and we want to stay current • Excellent communication and will enjoy working in teams. We're a highly collaborative bunch and recognise that teams, not individuals, ship products. • We're all responsible for the quality of the code and the success of the project • The drive to proactively identify and implement improvements to the way we work • Experience of managing and leading teams • Comfort leading sessions with senior clients • The instinct to recognise when something doesn't work • The ability to manage up and initiate difficult conversations with the project leadership team • Passion about helping to create an environment where people can do great work • Buckets of positivity and a "can do" attitude. • It would be an advantage if you have experience in building or prototyping any Web 3 digital experiences or have started exploring virtual digital experiences, and are aware of the challenges and techniques required to master them What makes us tick? At heart we're a strategy, design & innovation company and like to think we've played a big role in shaping the way brands connect with customers. From working with Steve Jobs on Apple's design language, through to reinventing Disney's Theme Parks, and even partnering with Porsche to turbocharge their products. Three beliefs underpin our culture & frame the type of people who excel at frog: • Being a challenger brand: a home for rebels and disruptors who want to do their best work • Making our mark: fanatically improving our world and having real impact by crafting things people love • A belief in the power of emotion and in not compromising on quality Equal Opportunities at frog frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law. frog is a global business with teams working from every corner of the world. To help us process your application, please ensure that your application documents (CV, cover letter, portfolio, etc.) are all in English. Since June 2021, frog is part of Capgemini Invent As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth. Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion. Make Your Mark
About the opportunity: Our Cities and Places business offers solutions across a full spectrum of services including urban development, architecture, structures and civils, building services and interior design. Within Cities and Places we are developing places for the future and integrating the smart, connected and secure architecture to facilitate future technology and the benefits it brings as we help our clients find new solutions. This opportunity is to guide and support clients through the development of technical telecoms and electronic security solutions. You will be producing technical architecture and specifications within multi-disciplinary teams. Alongside project delivery and project management, work will include client engagement and bidding. You'll be working with a dynamic team in the delivery of innovative designs and costings to demanding project timescales, requiring a sharp customer focus in a competitive marketplace. Principal role accountabilities: Supporting the design/technical lead for allocated projects, undertake the production of designs for projects and proposals, ensuring the proposed design conforms to approved standards, specifications, and safety requirements. Production and checking of work package documentation for projects with a right first-time quality culture. Production of costings for design solutions ensuring that compliant solutions at least cost are identified. Drive the development of innovation in our technical solutions for our clients, to meet their greatest challenges. Work closely with all stakeholders to provide detailed input to specific project programs ensuring innovation and technical excellence are effectively delivered to meet client needs. Work closely with the Project Managers, Planners and Cost Consultants to provide detailed input to specific project programs. Assist or lead in the role of Designer as identified in the CDM regulations, with particular attention to design risks following best practice risk elimination, management and control A full understanding of the design / application of telecoms and security systems and installations used within the built environment and transportation service sectors and the associated safety requirements. Telecoms Structured cabling solutions for Voice and Data services (fibre and copper); Comms room design including cabinet arrangement and population; IP telephony; PABX installations (digital and IP); Radio system installations (PMR and DMR); Power supply systems including PDU and UPS; Mobile telephony and DAS installations; Intercom systems; Public Address (including EPA) and Mass Notification systems, and the requirements of safety concepts in system and equipment design. In addition, the above the ideal candidate will have an ability to: Delivers solutions; Be customer focused; Be a complex problem solver; Have a strategic mindset; Have excellent Interpersonal, communication and influencing skills; Have situational adaptability and be self-motivated; Be resilient; A passion for innovation and technical excellence; A Global Mindset and demonstrated ability to work across cultures and remotely with our Global Integrated Delivery teams; Qualifications & Experience: Essential Excellent communication skills. Degree/HNC or relevant experience. BPSS Preferred Proficient in the use of CAD and 3D design software (e.g. AutoCAD, Revit, MicroStation and BIM) Chartered Engineer or working toward it. Holding of a professional qualification in security design Staff management and supervision experience SC or DV Security Clearance A good understanding of the application of Project Management techniques and contractual conditions An understanding of the Role of the Designer in the application of the CDM regulations Why Jacobs? We clear the way for inventive thinking, so you have the support, means and space to deliver the boldest solutions for the extraordinary and every day. Jacobs. A world where you can. Our Culture: We're invested in you and your success. Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. We aim to make inclusion and diversity core attributes of our identity, embedded in all our employment and business practices in all locations. We know that if we are inclusive, we're more connected, and if we are diverse, we're more creative. Jacobs partners with VERCIDA to help us attract and retain diverse talent. For greater online accessibility please visit to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role. If you have any queries regarding the application process, please contact the team here . Successful candidates will be asked to complete a Baseline Personnel Security Standard Pre-Employment check and will be required to undergo various checks including: Identity, Right to Work; Employment/Education History and Criminal Record. If you are unable to meet this and any associated criteria, then your employment may be delayed or rejected.
01/02/2022
Full time
About the opportunity: Our Cities and Places business offers solutions across a full spectrum of services including urban development, architecture, structures and civils, building services and interior design. Within Cities and Places we are developing places for the future and integrating the smart, connected and secure architecture to facilitate future technology and the benefits it brings as we help our clients find new solutions. This opportunity is to guide and support clients through the development of technical telecoms and electronic security solutions. You will be producing technical architecture and specifications within multi-disciplinary teams. Alongside project delivery and project management, work will include client engagement and bidding. You'll be working with a dynamic team in the delivery of innovative designs and costings to demanding project timescales, requiring a sharp customer focus in a competitive marketplace. Principal role accountabilities: Supporting the design/technical lead for allocated projects, undertake the production of designs for projects and proposals, ensuring the proposed design conforms to approved standards, specifications, and safety requirements. Production and checking of work package documentation for projects with a right first-time quality culture. Production of costings for design solutions ensuring that compliant solutions at least cost are identified. Drive the development of innovation in our technical solutions for our clients, to meet their greatest challenges. Work closely with all stakeholders to provide detailed input to specific project programs ensuring innovation and technical excellence are effectively delivered to meet client needs. Work closely with the Project Managers, Planners and Cost Consultants to provide detailed input to specific project programs. Assist or lead in the role of Designer as identified in the CDM regulations, with particular attention to design risks following best practice risk elimination, management and control A full understanding of the design / application of telecoms and security systems and installations used within the built environment and transportation service sectors and the associated safety requirements. Telecoms Structured cabling solutions for Voice and Data services (fibre and copper); Comms room design including cabinet arrangement and population; IP telephony; PABX installations (digital and IP); Radio system installations (PMR and DMR); Power supply systems including PDU and UPS; Mobile telephony and DAS installations; Intercom systems; Public Address (including EPA) and Mass Notification systems, and the requirements of safety concepts in system and equipment design. In addition, the above the ideal candidate will have an ability to: Delivers solutions; Be customer focused; Be a complex problem solver; Have a strategic mindset; Have excellent Interpersonal, communication and influencing skills; Have situational adaptability and be self-motivated; Be resilient; A passion for innovation and technical excellence; A Global Mindset and demonstrated ability to work across cultures and remotely with our Global Integrated Delivery teams; Qualifications & Experience: Essential Excellent communication skills. Degree/HNC or relevant experience. BPSS Preferred Proficient in the use of CAD and 3D design software (e.g. AutoCAD, Revit, MicroStation and BIM) Chartered Engineer or working toward it. Holding of a professional qualification in security design Staff management and supervision experience SC or DV Security Clearance A good understanding of the application of Project Management techniques and contractual conditions An understanding of the Role of the Designer in the application of the CDM regulations Why Jacobs? We clear the way for inventive thinking, so you have the support, means and space to deliver the boldest solutions for the extraordinary and every day. Jacobs. A world where you can. Our Culture: We're invested in you and your success. Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. We aim to make inclusion and diversity core attributes of our identity, embedded in all our employment and business practices in all locations. We know that if we are inclusive, we're more connected, and if we are diverse, we're more creative. Jacobs partners with VERCIDA to help us attract and retain diverse talent. For greater online accessibility please visit to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role. If you have any queries regarding the application process, please contact the team here . Successful candidates will be asked to complete a Baseline Personnel Security Standard Pre-Employment check and will be required to undergo various checks including: Identity, Right to Work; Employment/Education History and Criminal Record. If you are unable to meet this and any associated criteria, then your employment may be delayed or rejected.
