ServiceNow Test Analyst Hybrid Salary up to 45k A QA Engineer is required to join a growing ServiceNow implementation team within an IT Systems provider. The role is a vital position; and the successful candidate will have a pivotal role in system delivery with the chance to make a significant impact on the quality of output. You will be both responsible for testing in-house developments and third-party platforms. Your tasks will include: Working closely with the whole implementation team to create, review, and execute test plans and scripts for functional testing; both manual and automated. Analysing technical/functional specifications and user stories to drive out test scripts & steps. Overcoming risks and any issues found during testing. To be successful in the role you will: Have previous experience of software testing, manual or automated, ideally with ServiceNow - ITSM, CSM. Working experience of test and defect management tools, ideally Jira, Zephyr or DevOps. An understanding of ITIL, and experience of advising best practices, methodologies and test execution. Knowledge & experience of designing, developing and executing ATF test cases in ServiceNow. ServiceNow certification is advantageous as is ISTQB Test Certification.
31/03/2026
Full time
ServiceNow Test Analyst Hybrid Salary up to 45k A QA Engineer is required to join a growing ServiceNow implementation team within an IT Systems provider. The role is a vital position; and the successful candidate will have a pivotal role in system delivery with the chance to make a significant impact on the quality of output. You will be both responsible for testing in-house developments and third-party platforms. Your tasks will include: Working closely with the whole implementation team to create, review, and execute test plans and scripts for functional testing; both manual and automated. Analysing technical/functional specifications and user stories to drive out test scripts & steps. Overcoming risks and any issues found during testing. To be successful in the role you will: Have previous experience of software testing, manual or automated, ideally with ServiceNow - ITSM, CSM. Working experience of test and defect management tools, ideally Jira, Zephyr or DevOps. An understanding of ITIL, and experience of advising best practices, methodologies and test execution. Knowledge & experience of designing, developing and executing ATF test cases in ServiceNow. ServiceNow certification is advantageous as is ISTQB Test Certification.
Red Snapper Recruitment Limited
Warwick, Warwickshire
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Job Title: Network Engineer Location: Leek Wootton Contract: Permanent - Regularl travel required - must have own vehicle Hours: Full-time (37 hours per week) participation in an on call rota Salary: 50,949 - 57,186 per annum + 2,850 market supplement About the Role We are seeking an experienced and motivated Network Engineer to join our Digital Services team. This is a key role within the Strategy and Architecture function, responsible for the design, build, and ongoing maintenance of network infrastructure (both physical and virtual). You will play a vital part in ensuring the organisation's network environment is secure, resilient, and aligned with business needs, while also driving continuous improvement and innovation across services. Key Responsibilities Support and maintain network infrastructure, ensuring high availability and performance across operational environments Design, develop, and implement new network solutions, including documentation and technical standards Act as a subject matter expert for network technologies, providing guidance and assurance across projects and services Ensure compliance with industry standards, legislation, and best practice Analyse business requirements and recommend appropriate technical solutions Drive continuous improvement and innovation in infrastructure architecture Conduct impact analysis and quality assurance for system changes and upgrades Identify risks and provide mitigation strategies within network delivery Build and maintain effective relationships with managed service providers and external suppliers Contribute to a culture focused on balancing service quality with cost efficiency Special Conditions Participation in an on-call rota Regular travel may be required Subject to Management Vetting About You Strong technical knowledge of networking technologies including Cisco, Azure, AWS, SD-WAN, VLANs, and routing (static & dynamic) Experience with network monitoring and management tools such as SolarWinds Familiarity with security and cloud-based solutions (e.g. Zscaler, Sentinel) Understanding of IT service management frameworks such as ISO 20000 / ITSM Experience producing technical design documentation and service artefacts Experience Proven experience supporting, building, and maintaining complex network infrastructure in a large organisation Track record of delivering infrastructure solutions from design through to implementation Experience working in environments with multiple stakeholders and suppliers Skills Strong analytical and problem-solving abilities Ability to anticipate risks and develop effective solutions Excellent communication skills with the ability to engage technical and non-technical stakeholders Strong interpersonal skills with the ability to influence and guide others Confident in producing and maintaining clear technical documentation Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
31/03/2026
Full time
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Job Title: Network Engineer Location: Leek Wootton Contract: Permanent - Regularl travel required - must have own vehicle Hours: Full-time (37 hours per week) participation in an on call rota Salary: 50,949 - 57,186 per annum + 2,850 market supplement About the Role We are seeking an experienced and motivated Network Engineer to join our Digital Services team. This is a key role within the Strategy and Architecture function, responsible for the design, build, and ongoing maintenance of network infrastructure (both physical and virtual). You will play a vital part in ensuring the organisation's network environment is secure, resilient, and aligned with business needs, while also driving continuous improvement and innovation across services. Key Responsibilities Support and maintain network infrastructure, ensuring high availability and performance across operational environments Design, develop, and implement new network solutions, including documentation and technical standards Act as a subject matter expert for network technologies, providing guidance and assurance across projects and services Ensure compliance with industry standards, legislation, and best practice Analyse business requirements and recommend appropriate technical solutions Drive continuous improvement and innovation in infrastructure architecture Conduct impact analysis and quality assurance for system changes and upgrades Identify risks and provide mitigation strategies within network delivery Build and maintain effective relationships with managed service providers and external suppliers Contribute to a culture focused on balancing service quality with cost efficiency Special Conditions Participation in an on-call rota Regular travel may be required Subject to Management Vetting About You Strong technical knowledge of networking technologies including Cisco, Azure, AWS, SD-WAN, VLANs, and routing (static & dynamic) Experience with network monitoring and management tools such as SolarWinds Familiarity with security and cloud-based solutions (e.g. Zscaler, Sentinel) Understanding of IT service management frameworks such as ISO 20000 / ITSM Experience producing technical design documentation and service artefacts Experience Proven experience supporting, building, and maintaining complex network infrastructure in a large organisation Track record of delivering infrastructure solutions from design through to implementation Experience working in environments with multiple stakeholders and suppliers Skills Strong analytical and problem-solving abilities Ability to anticipate risks and develop effective solutions Excellent communication skills with the ability to engage technical and non-technical stakeholders Strong interpersonal skills with the ability to influence and guide others Confident in producing and maintaining clear technical documentation Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Senior ServiceNow Programme Manager Location: Reading (Hybrid - 3 days onsite) Type: Permanent Role Overview Lead large-scale ServiceNow programmes, acting as a trusted advisor to clients while driving successful delivery, process transformation, and platform optimisation. Key Responsibilities Engage with stakeholders to understand current processes and define future-state solutions Lead end-to-end ServiceNow programme delivery (planning, governance, risk management) Drive process design, gap analysis, and scalable solution implementation Oversee integrations, platform performance, security, and compliance Communicate progress, risks, and updates clearly to stakeholders Ensure high-quality documentation and adherence to best practices Mentor team members and support delivery excellence Required Qualifications 15+ years' experience managing ServiceNow projects/programmes Strong expertise in: CMDB / CSDM ITOM (Discovery, Service Mapping, Event Management) ITSM CSM, FSM SPM, SOM, SLO, TNI Experience with integrations (REST, SOAP, Integration Hub, third-party systems) Strong understanding of platform security, performance, and compliance Proven skills in: Project Governance Project Planning Risk/Crisis Management Stakeholder Management Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
31/03/2026
Full time
Senior ServiceNow Programme Manager Location: Reading (Hybrid - 3 days onsite) Type: Permanent Role Overview Lead large-scale ServiceNow programmes, acting as a trusted advisor to clients while driving successful delivery, process transformation, and platform optimisation. Key Responsibilities Engage with stakeholders to understand current processes and define future-state solutions Lead end-to-end ServiceNow programme delivery (planning, governance, risk management) Drive process design, gap analysis, and scalable solution implementation Oversee integrations, platform performance, security, and compliance Communicate progress, risks, and updates clearly to stakeholders Ensure high-quality documentation and adherence to best practices Mentor team members and support delivery excellence Required Qualifications 15+ years' experience managing ServiceNow projects/programmes Strong expertise in: CMDB / CSDM ITOM (Discovery, Service Mapping, Event Management) ITSM CSM, FSM SPM, SOM, SLO, TNI Experience with integrations (REST, SOAP, Integration Hub, third-party systems) Strong understanding of platform security, performance, and compliance Proven skills in: Project Governance Project Planning Risk/Crisis Management Stakeholder Management Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
ServiceNow Technical Architect - Contract - Hybrid - London Opportunity: Contract Salary: £650/day inside Hybrid: 3 days per week onsite (Non-negotiable) Office Location: Central London Client Sector: Financial Services About the Role My client, a global trading organisation is looking, is looking for ServiceNow Architect. Key Responsibilities Architect and configure a brand-new ServiceNow platform from the ground up, creating a scalable, enterprise-ready solution aligned with technical standards and business goals. Take full ownership of building pre-production and live environments, ensuring integrations are verified and the platform is production-ready. Establish and lead the Technical Design Authority, defining coding standards, enforcing best practices, and maintaining quality control. Build and mentor an internal ServiceNow team, providing hands-on technical direction to grow in-house capability. Act as the technical gatekeeper for the external implementation partner, ensuring deliverables meet quality benchmarks throughout all phases. Implement critical modules including ITSM workflows, CMDB, and Discovery tools with a focus on long-term stability and scalability. Engineer integrations with core enterprise systems using APIs and Integration Hub to enable seamless data exchange. Partner with Information Security and Compliance to embed security controls, audit trails, and regulatory requirements into platform architecture. Monitor platform health, proactively plan upgrades, and manage technical debt to ensure sustained performance. Champion continuous enhancement post-launch, identifying automation opportunities and evaluating new ServiceNow capabilities. Essential Requirements Degree in IT, Computer Science, or related field (or equivalent professional experience). Minimum two ServiceNow Certified Implementation Specialist certifications (ITSM/ITOM) plus Certified Application Developer. ServiceNow Certified Technical Architect accreditation strongly preferred. Proven greenfield ServiceNow implementation experience in complex, global enterprises. Successfully delivered six or more full ServiceNow implementations, including minimum two ITSM and two ITOM projects. 10+ years IT experience with 7+ years focused on ServiceNow platform engineering and development. At least 2 years as a ServiceNow Architect OR 4 years as a Senior ServiceNow Developer in a global organisation. Expert-level hands-on knowledge of ServiceNow architecture including Now Platform, ITSM, CMDB, Discovery, Flow Designer, Integration Hub, Scoped Applications, and CSDM. Demonstrated experience establishing and operating technical governance frameworks and design authorities. Experience working with external delivery partners, providing technical assurance from design through go-live. Understanding of regulatory frameworks and operational resilience, particularly in financial services or regulated sectors. Strong technical leadership with ability to influence stakeholders across IT, Security, and Business functions. To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
01/10/2025
Full time
ServiceNow Technical Architect - Contract - Hybrid - London Opportunity: Contract Salary: £650/day inside Hybrid: 3 days per week onsite (Non-negotiable) Office Location: Central London Client Sector: Financial Services About the Role My client, a global trading organisation is looking, is looking for ServiceNow Architect. Key Responsibilities Architect and configure a brand-new ServiceNow platform from the ground up, creating a scalable, enterprise-ready solution aligned with technical standards and business goals. Take full ownership of building pre-production and live environments, ensuring integrations are verified and the platform is production-ready. Establish and lead the Technical Design Authority, defining coding standards, enforcing best practices, and maintaining quality control. Build and mentor an internal ServiceNow team, providing hands-on technical direction to grow in-house capability. Act as the technical gatekeeper for the external implementation partner, ensuring deliverables meet quality benchmarks throughout all phases. Implement critical modules including ITSM workflows, CMDB, and Discovery tools with a focus on long-term stability and scalability. Engineer integrations with core enterprise systems using APIs and Integration Hub to enable seamless data exchange. Partner with Information Security and Compliance to embed security controls, audit trails, and regulatory requirements into platform architecture. Monitor platform health, proactively plan upgrades, and manage technical debt to ensure sustained performance. Champion continuous enhancement post-launch, identifying automation opportunities and evaluating new ServiceNow capabilities. Essential Requirements Degree in IT, Computer Science, or related field (or equivalent professional experience). Minimum two ServiceNow Certified Implementation Specialist certifications (ITSM/ITOM) plus Certified Application Developer. ServiceNow Certified Technical Architect accreditation strongly preferred. Proven greenfield ServiceNow implementation experience in complex, global enterprises. Successfully delivered six or more full ServiceNow implementations, including minimum two ITSM and two ITOM projects. 10+ years IT experience with 7+ years focused on ServiceNow platform engineering and development. At least 2 years as a ServiceNow Architect OR 4 years as a Senior ServiceNow Developer in a global organisation. Expert-level hands-on knowledge of ServiceNow architecture including Now Platform, ITSM, CMDB, Discovery, Flow Designer, Integration Hub, Scoped Applications, and CSDM. Demonstrated experience establishing and operating technical governance frameworks and design authorities. Experience working with external delivery partners, providing technical assurance from design through go-live. Understanding of regulatory frameworks and operational resilience, particularly in financial services or regulated sectors. Strong technical leadership with ability to influence stakeholders across IT, Security, and Business functions. To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Outside IR35, Dev/Sec Ops Engineer, Azure, AWS, Technical Blueprint, Best practice, Regulatory Environment background, London + West Midlands. We are seeking a Senior Dev Sec Ops Consultant to lead governance, architecture guidance, and assurance for cloud and infrastructure security across Microsoft Azure, AWS, and key SaaS platforms. This role is pivotal in defining technical blueprints, setting security standards, and ensuring regulatory compliance with Cyber Essentials Plus, ISO 27001, and Zero Trust principles. You will work closely with IT and platform teams to embed best practices, validate implementations, and support audit readiness across IaaS, PaaS, and SaaS environments. Key Responsibilities Define and maintain multi-cloud security standards and reference blueprints (eg Azure Policy/Initiatives, AWS Control Tower/SCPs) Own security architecture patterns and contribute to HLD/LLD, threat models, and risk assessments Set assurance criteria and control evidence requirements for internal teams and third-party vendors Establish policy-as-code requirements and maintain an exceptions register with expiry and risk ownership Define identity and access control standards (Entra ID Conditional Access, MFA, PIM; AWS IAM federation) Govern SaaS security onboarding (SSO, OAuth governance, DLP controls, vendor assessments) Specify telemetry and logging requirements for Microsoft Sentinel/SOC and review analytics/reporting Lead compliance mapping for ISO 27001 and curate audit-ready evidence packs Chair Cloud & Platform Security design reviews and participate in CAB for risk appraisal Strong regulatory sector experience Educate and influence teams through guidance, clinics, and coaching sessions Familiarity with IaaS, PaaS, SaaS risk models and audit frameworks Excellent written communication and facilitation skills to drive adoption and influence stakeholders Additional Skills Certifications: AZ-500, SC-100, SC-200, AZ-700, AWS Security Specialty, CISSP (or equivalents) Experience with blueprint catalogues and architecture governance processes Working knowledge of containers/Kubernetes (AKS/EKS) policy models While this role focuses on governance and assurance, hands-on use may be required for validation: Azure : Policy/Initiatives, Defender for Cloud, Entra ID, PIM AWS : Control Tower, SCPs, Security Hub, GuardDuty, IAM Security & Monitoring : Microsoft Sentinel (KQL), Defender XDR, audit dashboards Documentation & Governance : Blueprint repositories, risk registers, ITSM/CAB records If this role is of interest please send your CV to review ASAP
01/10/2025
Contractor
Outside IR35, Dev/Sec Ops Engineer, Azure, AWS, Technical Blueprint, Best practice, Regulatory Environment background, London + West Midlands. We are seeking a Senior Dev Sec Ops Consultant to lead governance, architecture guidance, and assurance for cloud and infrastructure security across Microsoft Azure, AWS, and key SaaS platforms. This role is pivotal in defining technical blueprints, setting security standards, and ensuring regulatory compliance with Cyber Essentials Plus, ISO 27001, and Zero Trust principles. You will work closely with IT and platform teams to embed best practices, validate implementations, and support audit readiness across IaaS, PaaS, and SaaS environments. Key Responsibilities Define and maintain multi-cloud security standards and reference blueprints (eg Azure Policy/Initiatives, AWS Control Tower/SCPs) Own security architecture patterns and contribute to HLD/LLD, threat models, and risk assessments Set assurance criteria and control evidence requirements for internal teams and third-party vendors Establish policy-as-code requirements and maintain an exceptions register with expiry and risk ownership Define identity and access control standards (Entra ID Conditional Access, MFA, PIM; AWS IAM federation) Govern SaaS security onboarding (SSO, OAuth governance, DLP controls, vendor assessments) Specify telemetry and logging requirements for Microsoft Sentinel/SOC and review analytics/reporting Lead compliance mapping for ISO 27001 and curate audit-ready evidence packs Chair Cloud & Platform Security design reviews and participate in CAB for risk appraisal Strong regulatory sector experience Educate and influence teams through guidance, clinics, and coaching sessions Familiarity with IaaS, PaaS, SaaS risk models and audit frameworks Excellent written communication and facilitation skills to drive adoption and influence stakeholders Additional Skills Certifications: AZ-500, SC-100, SC-200, AZ-700, AWS Security Specialty, CISSP (or equivalents) Experience with blueprint catalogues and architecture governance processes Working knowledge of containers/Kubernetes (AKS/EKS) policy models While this role focuses on governance and assurance, hands-on use may be required for validation: Azure : Policy/Initiatives, Defender for Cloud, Entra ID, PIM AWS : Control Tower, SCPs, Security Hub, GuardDuty, IAM Security & Monitoring : Microsoft Sentinel (KQL), Defender XDR, audit dashboards Documentation & Governance : Blueprint repositories, risk registers, ITSM/CAB records If this role is of interest please send your CV to review ASAP
Reporting directly to the On-Site Resource Team Leader this position encompasses the delivery of on-site support services for all contracted and non-contracted clients. This position requires clear communication, coordination, and time management to ensure that clients' expectations and contractual obligations are met.
The ability to work logically and maintain control while under pressure, and make firm decisions based on common sense and judgement in difficult situations, is paramount.
RESPONSIBILITIES:
The priority given to all these elements is governed by the need to achieve customer satisfaction and meet performance targets. These responsibilities and duties may change in due course of business. In addition to your offer letter of employment the following responsibilities also apply (all regional offices):
* Delivery of on-site support services to contracted and non-contracted customers
* Ensuring all incidents and service requests are managed through ITSM package
* Ensuring all SLA obligations are met in delivery of above services
* Ensuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated to the appropriate team/s (see latest guidelines)
* Implementation and / or fulfilment of remote service requests and installations when required
* Point of escalation, guidance and mentoring for junior staff
* Recommendations of relevant improvements, new technical procedures, products or services to line management
Core competencies:
The backbone of the remote support team this team are what you would call the department “all-rounders”. Needing to have a good working knowledge of all portfolio solutions, services and all-round technical knowledge whilst maintaining high levels of customer service and communication.
* All round “good” knowledge of portfolio services and products.
* Excellent communication and customer service skills, both oral and written.
* Excellent multi-tasking and organisation skills.
* Ability to manage and prioritise own time and work to tight service metrics.
* Work as part of multi-disciplined teams and collaborate effectively.
* Excellent teamwork ethic. Work hard, play hard.
Technical:
As this is a technical position, possessing a strong technical knowledge of various business infrastructure and networks is essential.
This will enable the delivery of a typical “2nd line” helpdesk position, working at a reasonable pace and with a moderate level of technical difficulty. The ability to make sound decisions based on technical knowledge is also a requirement. A necessity for proven experience in these areas can be further expanded on as follows:
* Ability to resolve typical 2nd line queries and escalations such as (but not limited to):
* Complex desktop / PC-related issues
* Server or network troubleshooting
* Office 365 administration
* Good knowledge of industry on-premise infrastructure, desktop, server, datacentre, compute, storage, networking, connectivity, virtualisation and security solutions.
* Good knowledge of industry cloud technology, Office 365, Azure, Private Cloud
* Ability to engage with more technical engineers convincingly.
* Regular demonstration of keeping up to date with current and future technologies.
Essential technical or industry-related certificates:
* Degree in Computer Science (or similar)
* A level / AS level in Information Technology (or similar)
* BTEC National Diploma / Higher National Diploma in Information Technology (or similar)
* CompTIA N+
* Microsoft-specific qualifications (MCP / MCSE)
* Cisco (CCNA)
Beneficial qualifications or certificates:
* ITIL foundation
* Customer service-related qualifications
01/06/2025
Reporting directly to the On-Site Resource Team Leader this position encompasses the delivery of on-site support services for all contracted and non-contracted clients. This position requires clear communication, coordination, and time management to ensure that clients' expectations and contractual obligations are met.
The ability to work logically and maintain control while under pressure, and make firm decisions based on common sense and judgement in difficult situations, is paramount.
RESPONSIBILITIES:
The priority given to all these elements is governed by the need to achieve customer satisfaction and meet performance targets. These responsibilities and duties may change in due course of business. In addition to your offer letter of employment the following responsibilities also apply (all regional offices):
* Delivery of on-site support services to contracted and non-contracted customers
* Ensuring all incidents and service requests are managed through ITSM package
* Ensuring all SLA obligations are met in delivery of above services
* Ensuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated to the appropriate team/s (see latest guidelines)
* Implementation and / or fulfilment of remote service requests and installations when required
* Point of escalation, guidance and mentoring for junior staff
* Recommendations of relevant improvements, new technical procedures, products or services to line management
Core competencies:
The backbone of the remote support team this team are what you would call the department “all-rounders”. Needing to have a good working knowledge of all portfolio solutions, services and all-round technical knowledge whilst maintaining high levels of customer service and communication.
* All round “good” knowledge of portfolio services and products.
* Excellent communication and customer service skills, both oral and written.
* Excellent multi-tasking and organisation skills.
* Ability to manage and prioritise own time and work to tight service metrics.
* Work as part of multi-disciplined teams and collaborate effectively.
* Excellent teamwork ethic. Work hard, play hard.
Technical:
As this is a technical position, possessing a strong technical knowledge of various business infrastructure and networks is essential.
This will enable the delivery of a typical “2nd line” helpdesk position, working at a reasonable pace and with a moderate level of technical difficulty. The ability to make sound decisions based on technical knowledge is also a requirement. A necessity for proven experience in these areas can be further expanded on as follows:
* Ability to resolve typical 2nd line queries and escalations such as (but not limited to):
* Complex desktop / PC-related issues
* Server or network troubleshooting
* Office 365 administration
* Good knowledge of industry on-premise infrastructure, desktop, server, datacentre, compute, storage, networking, connectivity, virtualisation and security solutions.
* Good knowledge of industry cloud technology, Office 365, Azure, Private Cloud
* Ability to engage with more technical engineers convincingly.
* Regular demonstration of keeping up to date with current and future technologies.
Essential technical or industry-related certificates:
* Degree in Computer Science (or similar)
* A level / AS level in Information Technology (or similar)
* BTEC National Diploma / Higher National Diploma in Information Technology (or similar)
* CompTIA N+
* Microsoft-specific qualifications (MCP / MCSE)
* Cisco (CCNA)
Beneficial qualifications or certificates:
* ITIL foundation
* Customer service-related qualifications
CANDIDATE MUST HOLD ACTIVE SC AND BE ABLE TO OBTAIN DV CLEARANCE DUE TO THE NATURE OF THE ROLE Synergize Consulting are seeking a ServiceNow Specialist to perform a hybrid of administrative and development/implementation tasks on behalf of our client who are a Global IT Consultancy Company. Role: Solution Support Engineer (ServiceNow Specialist) Location: 2-3 days onsite Aldermaston Clearance: Defence client - must hold active SC and be willing to go through DV. (British born) Salary: Competative + Company benefits As well as knowledge of the standard IT Service Management (ITSM) module in ServiceNow, the ideal candidate would have experience in one or more of the following modules: Customer Service Management (CSM) HR Service Delivery (HRSD) Field Service Management (FSM) As a ServiceNow Specialist you will: Be part of an implementation project team, building and delivering solutions ensuring user requirements (Stories) are delivered to specification Complete enhancement requests and new functionality requests to meet business needs Build service catalog items and workflows in ITSM and CSM modules Build HR Service items and Lifecycle events When requested, lead demos, training, solutions of the overall development to deliver value and successful outcomes to the customer When necessary, assist with day to day admin tasks on the ServiceNow platform Offer guidance and mentorship to junior colleagues by sharing experience and accumulated knowledge, facilitating their professional development
14/08/2023
Full time
CANDIDATE MUST HOLD ACTIVE SC AND BE ABLE TO OBTAIN DV CLEARANCE DUE TO THE NATURE OF THE ROLE Synergize Consulting are seeking a ServiceNow Specialist to perform a hybrid of administrative and development/implementation tasks on behalf of our client who are a Global IT Consultancy Company. Role: Solution Support Engineer (ServiceNow Specialist) Location: 2-3 days onsite Aldermaston Clearance: Defence client - must hold active SC and be willing to go through DV. (British born) Salary: Competative + Company benefits As well as knowledge of the standard IT Service Management (ITSM) module in ServiceNow, the ideal candidate would have experience in one or more of the following modules: Customer Service Management (CSM) HR Service Delivery (HRSD) Field Service Management (FSM) As a ServiceNow Specialist you will: Be part of an implementation project team, building and delivering solutions ensuring user requirements (Stories) are delivered to specification Complete enhancement requests and new functionality requests to meet business needs Build service catalog items and workflows in ITSM and CSM modules Build HR Service items and Lifecycle events When requested, lead demos, training, solutions of the overall development to deliver value and successful outcomes to the customer When necessary, assist with day to day admin tasks on the ServiceNow platform Offer guidance and mentorship to junior colleagues by sharing experience and accumulated knowledge, facilitating their professional development
Housemark
Work from Anywhere, a flexible blend of homeworking and work from the Housemark Hub (Coventry).
Are you looking for your next DevOps role? Do you have ambition to be a catalyst for change in a business which puts our customers and the social housing sector in the heart of all that we do?
Location : Work from Anywhere, a flexible blend of homeworking and work from the Housemark Hub (Coventry).
Salary - 55000 - 60000
About us
Housemark is the largest and UK wide member network for social housing organisations with the strategy to be the unrivalled source of housing data and insight for the UK housing sector and the leading provider of business intelligence services.
About the role
We’re looking for a DevOps Engineer who will proactively contribute to the delivery of an excellent customer experience by contributing to the safety, availability and scalability of our systems and infrastructure, championing new technologies and ideas to allow us to continuously improve. By doing this you will support the strategic direction, future growth, and competitive advantage of Housemark.
Working collaboratively with colleagues in the Customer Operations team, you will understand customer requirements and priorities alongside the art of the possible from our developers, to maintain the stability, scalability, availability, and functionality of the cloud-based infrastructure.
As the DevOps specialist, you will support the team to implement and maintain DevOps practices including continuous integration (CI) and continuous delivery (CD) into Azure Cloud.
As the Azure subject matter expert, you will support and improve the existing cloud environment. Implementing a detailed understanding of the broader azure platform and networking and security features to deploy product updates, identifying production issues, and implementing integrations that meet customer needs.
About you – your qualifications and experience
You will be educated to degree level of have equivalent experience
You will ideally hold a professional certification (CISSP/CISM/ISO 27001 Lead implementer or similar)
Strong Azure Cloud Support experience
Strong understanding and experience of supporting different Azure IaaS and PaaS services in Windows/Linux environment
Familiar with Azure CLI, PowerShell and ARM templates
Experience working with Azure Virtual Desktop
Applied experience with Load Balancer, DR, backup, networking, Azure Monitor, IAM, RBAC, ABAC, Alert Management, Azure Log Analytics and Azure SQL family
Experience with Azure Policy to standards e.g. ISO27001, NIST, CIS
Experience of Azure Active Directory and Azure B2C
Experience configuring and managing Azure Pipelines and with Azure DevOps as a CI/CD tool
Awareness of ITSM frameworks (support, delivery and implementation)
Excellent communication and organisation skills
Demonstrable problem-solving and analytical skills
Demonstrable willingness to keep up to date with, and apply best practices in development
The rewards
In return for your commitment and enthusiasm, you will receive a competitive salary, 28 days of annual leave, excellent working conditions including the flexibility to work from anywhere, in a progressive and growing company.
How to apply
Please submit your applications as a CV and a supporting statement to jobs@housemark.co.uk
More detail about the role
Service improvement and business development
Implementation and configuration of Azure services for both IaaS/PaaS like Virtual machines, API Management, Storage (Blob, File, Data Lake), Databases (Azure SQL Managed Instances\databases), Containers (AKS, Azure Functions), Networking (NSG's, Azure Firewall, Application Gateway).
Generation of scripts and templates using Terraform for the provisioning of cloud resources.
Configuration of the network, connectivity and security
Building CI/CD pipelines using Azure DevOps and Git.
Monitoring and patching, security reviews and policy adherence.
Working collaboratively with the Information Security Manager, understand the issues identified in the vulnerability scans and/or penetration tests, taking responsibility to resolve areas of vulnerability or concern.
Working with third parties for operational management of services.
Work collaboratively with colleagues in the Customer Operations team to develop and maintain a clear understanding of customer priorities and pain points. Leverage that understanding in each stage of product's development to promotes efficiency and contribute to our commercial success.
29/09/2022
Full time
Are you looking for your next DevOps role? Do you have ambition to be a catalyst for change in a business which puts our customers and the social housing sector in the heart of all that we do?
Location : Work from Anywhere, a flexible blend of homeworking and work from the Housemark Hub (Coventry).
Salary - 55000 - 60000
About us
Housemark is the largest and UK wide member network for social housing organisations with the strategy to be the unrivalled source of housing data and insight for the UK housing sector and the leading provider of business intelligence services.
About the role
We’re looking for a DevOps Engineer who will proactively contribute to the delivery of an excellent customer experience by contributing to the safety, availability and scalability of our systems and infrastructure, championing new technologies and ideas to allow us to continuously improve. By doing this you will support the strategic direction, future growth, and competitive advantage of Housemark.
Working collaboratively with colleagues in the Customer Operations team, you will understand customer requirements and priorities alongside the art of the possible from our developers, to maintain the stability, scalability, availability, and functionality of the cloud-based infrastructure.
As the DevOps specialist, you will support the team to implement and maintain DevOps practices including continuous integration (CI) and continuous delivery (CD) into Azure Cloud.
As the Azure subject matter expert, you will support and improve the existing cloud environment. Implementing a detailed understanding of the broader azure platform and networking and security features to deploy product updates, identifying production issues, and implementing integrations that meet customer needs.
About you – your qualifications and experience
You will be educated to degree level of have equivalent experience
You will ideally hold a professional certification (CISSP/CISM/ISO 27001 Lead implementer or similar)
Strong Azure Cloud Support experience
Strong understanding and experience of supporting different Azure IaaS and PaaS services in Windows/Linux environment
Familiar with Azure CLI, PowerShell and ARM templates
Experience working with Azure Virtual Desktop
Applied experience with Load Balancer, DR, backup, networking, Azure Monitor, IAM, RBAC, ABAC, Alert Management, Azure Log Analytics and Azure SQL family
Experience with Azure Policy to standards e.g. ISO27001, NIST, CIS
Experience of Azure Active Directory and Azure B2C
Experience configuring and managing Azure Pipelines and with Azure DevOps as a CI/CD tool
Awareness of ITSM frameworks (support, delivery and implementation)
Excellent communication and organisation skills
Demonstrable problem-solving and analytical skills
Demonstrable willingness to keep up to date with, and apply best practices in development
The rewards
In return for your commitment and enthusiasm, you will receive a competitive salary, 28 days of annual leave, excellent working conditions including the flexibility to work from anywhere, in a progressive and growing company.
How to apply
Please submit your applications as a CV and a supporting statement to jobs@housemark.co.uk
More detail about the role
Service improvement and business development
Implementation and configuration of Azure services for both IaaS/PaaS like Virtual machines, API Management, Storage (Blob, File, Data Lake), Databases (Azure SQL Managed Instances\databases), Containers (AKS, Azure Functions), Networking (NSG's, Azure Firewall, Application Gateway).
Generation of scripts and templates using Terraform for the provisioning of cloud resources.
Configuration of the network, connectivity and security
Building CI/CD pipelines using Azure DevOps and Git.
Monitoring and patching, security reviews and policy adherence.
Working collaboratively with the Information Security Manager, understand the issues identified in the vulnerability scans and/or penetration tests, taking responsibility to resolve areas of vulnerability or concern.
Working with third parties for operational management of services.
Work collaboratively with colleagues in the Customer Operations team to develop and maintain a clear understanding of customer priorities and pain points. Leverage that understanding in each stage of product's development to promotes efficiency and contribute to our commercial success.
You will work in a team of engineers who are responsible for the design, deployment and maintenance of solutions using Technology services like Windows 10/11, Configuration Manager, Azure Services (Azure AD, Intune MDM) and hardware devices. As a End User Computing (EUC) Specialist you will join the Devices and Desktop Services team, which supports and enables our global activities by providing a global desktop platform. This area has seen significant growth in the past few years and focuses on group-wide, user-facing technologies that enhance the way the group collaborates and does business. The team is currently engaged in several projects including cloud based productivity and collaboration tools, enhanced mobility and BYOD, virtual desktop enhancements, Windows 10/11, MacBook, security product upgrades, and various business-driven projects. With your self-starter attitude and broad range of experience in the enterprise IT world, you will be responsible for assisting with the design, implementation, and support a Windows 10/11 desktop migration to modern management using MDM technologies and Configuration Manager Current Branch. You will also provide assistance in enhancing or replacing existing operational processes for Windows Endpoints to provide the best possible end user experience. Ideally you will bring the following skills to this role: experience working with Windows 10/11 from an enterprise perspective Windows Defender, Azure, Active directory experience experience with MDM technologies in depth knowledge of System Centre Configuration Manager infrastructure and system maintenance experience working in a DevOps and/or Agile environment scripting skills with Windows PowerShell a strong interest in delivering and enhancing user experience and productivity through mobile solutions an ability to analyse and optimise business processes advanced troubleshooting skills a demonstrated ability to exhibit technical credibility with both IT and business stakeholders an ability to work in projects with complex requirements an understanding of Service Management including change, incident, and problem management as it applies to a large corporate environment and use of an ITSM tool such as Remedy experience on-boarding new tools and technologies, including the related corporate governance processes If this sounds like the right step to take in your career, please apply via the following link. About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers. Our commitment to Diversity, Equity and Inclusion The diversity of our people is one of our greatest strengths. An inclusive and equitable workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you'll be encouraged to be yourself and supported to perform at your best. If you're inspired to deliver on our purpose of 'empowering people to innovate and invest for a better future', we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief. Joining Macquarie means you'll be able to work in a way that suits you best. With the right technology, support and resources, our people can work in a range of flexible ways. Talk to us about what working arrangements would help you thrive.
24/09/2022
Full time
You will work in a team of engineers who are responsible for the design, deployment and maintenance of solutions using Technology services like Windows 10/11, Configuration Manager, Azure Services (Azure AD, Intune MDM) and hardware devices. As a End User Computing (EUC) Specialist you will join the Devices and Desktop Services team, which supports and enables our global activities by providing a global desktop platform. This area has seen significant growth in the past few years and focuses on group-wide, user-facing technologies that enhance the way the group collaborates and does business. The team is currently engaged in several projects including cloud based productivity and collaboration tools, enhanced mobility and BYOD, virtual desktop enhancements, Windows 10/11, MacBook, security product upgrades, and various business-driven projects. With your self-starter attitude and broad range of experience in the enterprise IT world, you will be responsible for assisting with the design, implementation, and support a Windows 10/11 desktop migration to modern management using MDM technologies and Configuration Manager Current Branch. You will also provide assistance in enhancing or replacing existing operational processes for Windows Endpoints to provide the best possible end user experience. Ideally you will bring the following skills to this role: experience working with Windows 10/11 from an enterprise perspective Windows Defender, Azure, Active directory experience experience with MDM technologies in depth knowledge of System Centre Configuration Manager infrastructure and system maintenance experience working in a DevOps and/or Agile environment scripting skills with Windows PowerShell a strong interest in delivering and enhancing user experience and productivity through mobile solutions an ability to analyse and optimise business processes advanced troubleshooting skills a demonstrated ability to exhibit technical credibility with both IT and business stakeholders an ability to work in projects with complex requirements an understanding of Service Management including change, incident, and problem management as it applies to a large corporate environment and use of an ITSM tool such as Remedy experience on-boarding new tools and technologies, including the related corporate governance processes If this sounds like the right step to take in your career, please apply via the following link. About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers. Our commitment to Diversity, Equity and Inclusion The diversity of our people is one of our greatest strengths. An inclusive and equitable workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you'll be encouraged to be yourself and supported to perform at your best. If you're inspired to deliver on our purpose of 'empowering people to innovate and invest for a better future', we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief. Joining Macquarie means you'll be able to work in a way that suits you best. With the right technology, support and resources, our people can work in a range of flexible ways. Talk to us about what working arrangements would help you thrive.
Job Summary This is an exciting opportunity to join our growing business as a Support Engineer who specialises in our Cross-Domain range of products. We are looking for an enthusiastic and intelligent engineer to join our team to support our growing number of diverse projects. We deliver next generation Cross-Domain solutions for Government and Defence customers. This role will involve supporting a key International customer, based from BAE Systems offices in Guildford or Gloucester. The role requires a UK national who holds a current SC clearance. The candidate will be required to travel occasionally between the BAE Systems offices for collaboration and training purposes. The successful candidate will be trained to provide remote support for this Cross-Domain customer as part of a wider Cross-Domain support team. The candidate will liaise with our 3rd and 4th line product support teams, for resolution of complex incidents, patches and to identify opportunities for improvement of our products through future releases. The candidate may also be required to travel alongside colleagues to the customer site outside of the U.K. in order to carry out maintenance, updates and installations. The candidate will have the opportunity develop their career within the Cross-Domain domain, gain experience of the wider Cross-Domain suite of solutions, working on systems for secure UK customers, and in time progress to working on implementation and commissioning of solutions for other customers. Role Responsibilities Responsible for third level technical support for our customers. Investigation and diagnosis of technical issues raised by customers on their live deployments. Liaise with customers to inform of progress, request information, manage expectations and close out issues in a timely manner. Log, track and update tickets in our ITSM. Creation of procedures for customer implementations where the customer will run the procedure but be supported remotely. Be a significant contributor to our knowledge base/FAQ. Maintain and manage/support test environments for problem replication. Work with Product Engineering and Project teams on customer issues. Work closely with key customers to provide a premium level of support and ensure a high level of customer satisfaction. Provide feedback on the product and make suggestions for improvement. Prepare test cases, release notes, and test releases. Contribute ideas toward process improvements to improve the customer experience. Able to cover 1 week in 4 for OOHs on call rota. Knowledge Essential: Experience working in a technical support or similar environment (Level 3 support). Good understanding of customer service. Infrastructure experience. CCNA or Networking experience. Ability to achieve UKIC DV. Desirable: ITIL Foundation. Good understanding of cyber security principles. Skills Essential: Ability to juggle conflicting priorities and demands on time. Ability to be able to manage customer expectations. Be able to self-manage and work autonomously. Excellent communication skills in English (oral and written). Strong analytical skills and experience in resolving challenging technical support issues. Strong organizational skills. Technology Desirable: Network Firewall Principles. Web Application Servers (e.g. one of Jetty, Apache). Database (Oracle). Unix/Linux. Hypervisor Technologies (e.g. VMWare). Fair understanding of IT hardware principles. Future Career Progression Opportunities Beyond your first project assignment, there are opportunities to work with a range of Cross-Domain products, solutions and customers. It will be expected that the candidate be willing to travel to other customer sites to work on installation projects, to provide support and maintenance. You will be assigned a Career Manager to assist you in your development and training within the business. This role provides an excellent opportunity to experience a wide range of projects and technologies, with customer-facing involvement, allowing you to enhance your skills and knowledge to become a future engineering lead within the business. There are opportunities to follow career paths in Engineering, Technical Consulting, or Service Delivery. Possible Future Roles include: Support Specialist, Infrastructure Engineer, Systems Engineer, Solution Architect, Service Delivery Manager, or Technical Consultant. Become a recognised subject matter expert (SME) in Cross-Domain Solutions and actively participate in client engagements. About BAE Systems Digital Intelligence We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. We also welcome discussions about flexible working.
22/09/2022
Full time
Job Summary This is an exciting opportunity to join our growing business as a Support Engineer who specialises in our Cross-Domain range of products. We are looking for an enthusiastic and intelligent engineer to join our team to support our growing number of diverse projects. We deliver next generation Cross-Domain solutions for Government and Defence customers. This role will involve supporting a key International customer, based from BAE Systems offices in Guildford or Gloucester. The role requires a UK national who holds a current SC clearance. The candidate will be required to travel occasionally between the BAE Systems offices for collaboration and training purposes. The successful candidate will be trained to provide remote support for this Cross-Domain customer as part of a wider Cross-Domain support team. The candidate will liaise with our 3rd and 4th line product support teams, for resolution of complex incidents, patches and to identify opportunities for improvement of our products through future releases. The candidate may also be required to travel alongside colleagues to the customer site outside of the U.K. in order to carry out maintenance, updates and installations. The candidate will have the opportunity develop their career within the Cross-Domain domain, gain experience of the wider Cross-Domain suite of solutions, working on systems for secure UK customers, and in time progress to working on implementation and commissioning of solutions for other customers. Role Responsibilities Responsible for third level technical support for our customers. Investigation and diagnosis of technical issues raised by customers on their live deployments. Liaise with customers to inform of progress, request information, manage expectations and close out issues in a timely manner. Log, track and update tickets in our ITSM. Creation of procedures for customer implementations where the customer will run the procedure but be supported remotely. Be a significant contributor to our knowledge base/FAQ. Maintain and manage/support test environments for problem replication. Work with Product Engineering and Project teams on customer issues. Work closely with key customers to provide a premium level of support and ensure a high level of customer satisfaction. Provide feedback on the product and make suggestions for improvement. Prepare test cases, release notes, and test releases. Contribute ideas toward process improvements to improve the customer experience. Able to cover 1 week in 4 for OOHs on call rota. Knowledge Essential: Experience working in a technical support or similar environment (Level 3 support). Good understanding of customer service. Infrastructure experience. CCNA or Networking experience. Ability to achieve UKIC DV. Desirable: ITIL Foundation. Good understanding of cyber security principles. Skills Essential: Ability to juggle conflicting priorities and demands on time. Ability to be able to manage customer expectations. Be able to self-manage and work autonomously. Excellent communication skills in English (oral and written). Strong analytical skills and experience in resolving challenging technical support issues. Strong organizational skills. Technology Desirable: Network Firewall Principles. Web Application Servers (e.g. one of Jetty, Apache). Database (Oracle). Unix/Linux. Hypervisor Technologies (e.g. VMWare). Fair understanding of IT hardware principles. Future Career Progression Opportunities Beyond your first project assignment, there are opportunities to work with a range of Cross-Domain products, solutions and customers. It will be expected that the candidate be willing to travel to other customer sites to work on installation projects, to provide support and maintenance. You will be assigned a Career Manager to assist you in your development and training within the business. This role provides an excellent opportunity to experience a wide range of projects and technologies, with customer-facing involvement, allowing you to enhance your skills and knowledge to become a future engineering lead within the business. There are opportunities to follow career paths in Engineering, Technical Consulting, or Service Delivery. Possible Future Roles include: Support Specialist, Infrastructure Engineer, Systems Engineer, Solution Architect, Service Delivery Manager, or Technical Consultant. Become a recognised subject matter expert (SME) in Cross-Domain Solutions and actively participate in client engagements. About BAE Systems Digital Intelligence We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. We also welcome discussions about flexible working.
About you: Reporting to the Operations Centre Manager, as a Operations Centre Engineer, you will play a key role administering and supporting infrastructure platforms (public, private and hybrid clouds) and BaaS/DRaaS services to support the business and Access customer base, ensuring that all systems remain available, operate efficiently and are service performant. Working closely with Senior Systems Engineers, you will be exposed to hands on, platform and hypervisor implementation, management and troubleshooting together associated systems support. You will need to apply your knowledge of compute, hypervisor, storage, backup and replication solutions to ensure best practice configuration, performance and security. This is a technical role but also carries a strong need for service and SLA orientated thinking with a customer first mentality. Day-to-day, you will: Proactively handle technical problems, incidents and service requests, change requests and their resolutions via tickets and calls in our ITIL compliant ITSM solution FreshService. Perform Datacentre / infrastructure platform installations i.e. physical hardware, cabling and power including its post-deployment administration, monitoring and ongoing support. The scope includes compute, storage, hypervisor systems, platform networking, backup and replication software that assure our services and the Windows and Linux infrastructure management servers that control them. Deploy system patches and upgrades based on vender supported matrices and recommendations, continually looking to optimise these BAU processes. Improve platform visibility and availability by ensuring systems, services and thresholds are correctly monitored and any issue alerted is resolved quickly and correctly. Work closely with Principal & Senior Systems engineers to ensure platforms remain optimised and performant, you will conduct log analysis and follow audit trails to understand root causes of issues and implement improvements. Innovate recommendations for operational efficiencies and working practices including automation. Carry out technical and operations standards and procedures, maintain and update technical documentation. Participate in the on-call rota. As a well-rounded Systems Engineer, your Skills and Experiences likely include: Good experience working with VMware vSphere 6.5 or higher, working towards VCP certification if not already certified Experience with enterprise server and associated hardware technology (Cisco blade compute technologies advantageous) Experience of Virtual environment backup systems (Veeam desirable) SAN administration experience (particularly NetApp / EqualLogic) Good understanding of network and firewall principles Load balancer awareness and/or experience Good Windows and/or Linux Server system administration skills Familiarity with good practice monitoring and patching activities Good written and oral communication skills Ability to work to Service SLAs and Support targets What does Access offer you? We are a growing technology company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your own personal success plan and an opportunity to accelerate your career and make a real difference. In addition to our standard benefits of 25 days holiday and a flexible benefits scheme which includes a matched contributory pension you will get: A Competitive Salary Giving Back/Charity days Quarterly Socials 6 weeks Sabbaticals (after 6 years of service) The Access Group Big Break: our all-expenses paid holiday to Spain or the option to take an extra two days holiday instead
05/02/2022
Full time
About you: Reporting to the Operations Centre Manager, as a Operations Centre Engineer, you will play a key role administering and supporting infrastructure platforms (public, private and hybrid clouds) and BaaS/DRaaS services to support the business and Access customer base, ensuring that all systems remain available, operate efficiently and are service performant. Working closely with Senior Systems Engineers, you will be exposed to hands on, platform and hypervisor implementation, management and troubleshooting together associated systems support. You will need to apply your knowledge of compute, hypervisor, storage, backup and replication solutions to ensure best practice configuration, performance and security. This is a technical role but also carries a strong need for service and SLA orientated thinking with a customer first mentality. Day-to-day, you will: Proactively handle technical problems, incidents and service requests, change requests and their resolutions via tickets and calls in our ITIL compliant ITSM solution FreshService. Perform Datacentre / infrastructure platform installations i.e. physical hardware, cabling and power including its post-deployment administration, monitoring and ongoing support. The scope includes compute, storage, hypervisor systems, platform networking, backup and replication software that assure our services and the Windows and Linux infrastructure management servers that control them. Deploy system patches and upgrades based on vender supported matrices and recommendations, continually looking to optimise these BAU processes. Improve platform visibility and availability by ensuring systems, services and thresholds are correctly monitored and any issue alerted is resolved quickly and correctly. Work closely with Principal & Senior Systems engineers to ensure platforms remain optimised and performant, you will conduct log analysis and follow audit trails to understand root causes of issues and implement improvements. Innovate recommendations for operational efficiencies and working practices including automation. Carry out technical and operations standards and procedures, maintain and update technical documentation. Participate in the on-call rota. As a well-rounded Systems Engineer, your Skills and Experiences likely include: Good experience working with VMware vSphere 6.5 or higher, working towards VCP certification if not already certified Experience with enterprise server and associated hardware technology (Cisco blade compute technologies advantageous) Experience of Virtual environment backup systems (Veeam desirable) SAN administration experience (particularly NetApp / EqualLogic) Good understanding of network and firewall principles Load balancer awareness and/or experience Good Windows and/or Linux Server system administration skills Familiarity with good practice monitoring and patching activities Good written and oral communication skills Ability to work to Service SLAs and Support targets What does Access offer you? We are a growing technology company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your own personal success plan and an opportunity to accelerate your career and make a real difference. In addition to our standard benefits of 25 days holiday and a flexible benefits scheme which includes a matched contributory pension you will get: A Competitive Salary Giving Back/Charity days Quarterly Socials 6 weeks Sabbaticals (after 6 years of service) The Access Group Big Break: our all-expenses paid holiday to Spain or the option to take an extra two days holiday instead
Senior Application Engineer (Maximo) - Greenwich Morson International are working with a leading transportation firm who are looking for a number of Senior Application Engineers to join their team in Greenwich. This is an initial 6 month contract, where they are paying £575 a day, outside IR35. The Senior Application Engineer will be accountable for the provision of Level 2 (and where appropriate Level 3) service for their environments (business critical services for TfL eg asset management, ERP, commercial off the shelf, in-house developed software, transport maintenance and planning systems, online services etc), ensuring that all services are delivered to the agreed standards, quality and performance. Out of Hours support, support of weekend or out of hours maintenance or release activities will be required for certain applications. The Senior Application Engineer will be: 1) Responsible for executing support activities to enable fault resolution within the agreed SLAs to ensure the restoration of the services within the team's portfolio 2) Responsible for developing and delivering recommendations to resolve critical defects and manage wider implications of system faults to ensure the restoration/improvement of the service 3) Assisting in recommending service and process improvements to ensure effective handling and correction of defects in the TfL environments 4) Accountable for resolving incidents and fulfilling Service Requests within SLA targets, which are assigned to themselves, or ensuring they are moved to the correct resolver team 5) Escalating service incidents to a higher severity when appropriate to ensure the on-going security and safety of TfL's business operation and delivery of service within SLAs 6) Responsible for Technical Knowledge Management, peer to peer training and knowledge handover to Application Engineers. 7) Accountable for assisting Projects and other technical teams to deliver new services/update existing services in their portfolio The successful Application Engineer will have: - Demonstrable experience of working in a complex multi site environment dealing with business applications and Real Time implementation systems. - Proven track record of working within a support or operations environment. - Well developed experience of issues and incident management and working within agreed SLAs. - Excellent oral and written communication skills at a business and technical level. - Highly skilled at solving and communicating complex problems - Communicates clearly and is skilled at adapting their communication style to meet the needs of the audience. - Relevant Business Application technical support skills Preferable: - Extensive Industry experience in an Application Support environment - Working knowledge of ITIL V3 Service Management - Knowledge of current/emerging technologies and processes employed in Enterprise Wide IT services - Knowledge of two or more of the following - Enterprise Resource Planning, Asset Management Systems, Revenue Collection, Document Management, Real Time Information Systems, Forms Platforms, Operational Support, Reporting, Monitoring Applications, ITSM Toolsets and integration technologies/systems. - Knowledge of agile project management methodologies. - Working knowledge of solutions development methodologies. If you are interested and would like to find out more, apply now and I will be in touch shortly. Alternatively, contact Jake from Morson for more information.
05/11/2021
Contractor
Senior Application Engineer (Maximo) - Greenwich Morson International are working with a leading transportation firm who are looking for a number of Senior Application Engineers to join their team in Greenwich. This is an initial 6 month contract, where they are paying £575 a day, outside IR35. The Senior Application Engineer will be accountable for the provision of Level 2 (and where appropriate Level 3) service for their environments (business critical services for TfL eg asset management, ERP, commercial off the shelf, in-house developed software, transport maintenance and planning systems, online services etc), ensuring that all services are delivered to the agreed standards, quality and performance. Out of Hours support, support of weekend or out of hours maintenance or release activities will be required for certain applications. The Senior Application Engineer will be: 1) Responsible for executing support activities to enable fault resolution within the agreed SLAs to ensure the restoration of the services within the team's portfolio 2) Responsible for developing and delivering recommendations to resolve critical defects and manage wider implications of system faults to ensure the restoration/improvement of the service 3) Assisting in recommending service and process improvements to ensure effective handling and correction of defects in the TfL environments 4) Accountable for resolving incidents and fulfilling Service Requests within SLA targets, which are assigned to themselves, or ensuring they are moved to the correct resolver team 5) Escalating service incidents to a higher severity when appropriate to ensure the on-going security and safety of TfL's business operation and delivery of service within SLAs 6) Responsible for Technical Knowledge Management, peer to peer training and knowledge handover to Application Engineers. 7) Accountable for assisting Projects and other technical teams to deliver new services/update existing services in their portfolio The successful Application Engineer will have: - Demonstrable experience of working in a complex multi site environment dealing with business applications and Real Time implementation systems. - Proven track record of working within a support or operations environment. - Well developed experience of issues and incident management and working within agreed SLAs. - Excellent oral and written communication skills at a business and technical level. - Highly skilled at solving and communicating complex problems - Communicates clearly and is skilled at adapting their communication style to meet the needs of the audience. - Relevant Business Application technical support skills Preferable: - Extensive Industry experience in an Application Support environment - Working knowledge of ITIL V3 Service Management - Knowledge of current/emerging technologies and processes employed in Enterprise Wide IT services - Knowledge of two or more of the following - Enterprise Resource Planning, Asset Management Systems, Revenue Collection, Document Management, Real Time Information Systems, Forms Platforms, Operational Support, Reporting, Monitoring Applications, ITSM Toolsets and integration technologies/systems. - Knowledge of agile project management methodologies. - Working knowledge of solutions development methodologies. If you are interested and would like to find out more, apply now and I will be in touch shortly. Alternatively, contact Jake from Morson for more information.
Infrastructure Engineer/Application Deployment Engineer required by a large Financial Services/Investment Management firm with a great working environment, scope for career progression and fantastic benefits. You will be responsible for implementation, deployment and support of a suite of business applications on a mixture of enterprise Cloud infrastructure environments and hosted on windows Servers. You will need to have previous experience of working in the Financial Services sector with application specific technology skills (eg database configuration, access control ext.) and experience of application delivery through Citrix (working closely with development teams). Deployment of applications to a cloud infrastructure such as AWS (EC2, VPC, ECS, Lambda, CloudWatch, CloudFormation) or equivalent Azure IaaS services. You should also have experience using an ITSM tool (eg Service Now) and strong knowledge of ITIL. You must have 3 years+ experience migrating, building, and deploying systems and applications with experience of configuration management tools and automation in infrastructure management. In addition to 5 years+ Linux and Microsoft server management, including Hyper-V with extensive experience of Active Directory. Desirable skills/experience: * Citrix XenApp 7.x. * Orchestration (SCORCH). * Proactive monitoring (SCOM or Nagios or EdgeSight). * SQL, App-V. * HP Rack and Blade Servers. * Up to date knowledge of Cyber security concepts and issues. * PowerShell and Json experience. * Linux/Unix Scripting with Shell, Bash, Perl or Python * System center products such as SCVMM, SCCM. * Working knowledge with DevOps tools such as TerraForm or equivalent Full spec available.
04/10/2021
Full time
Infrastructure Engineer/Application Deployment Engineer required by a large Financial Services/Investment Management firm with a great working environment, scope for career progression and fantastic benefits. You will be responsible for implementation, deployment and support of a suite of business applications on a mixture of enterprise Cloud infrastructure environments and hosted on windows Servers. You will need to have previous experience of working in the Financial Services sector with application specific technology skills (eg database configuration, access control ext.) and experience of application delivery through Citrix (working closely with development teams). Deployment of applications to a cloud infrastructure such as AWS (EC2, VPC, ECS, Lambda, CloudWatch, CloudFormation) or equivalent Azure IaaS services. You should also have experience using an ITSM tool (eg Service Now) and strong knowledge of ITIL. You must have 3 years+ experience migrating, building, and deploying systems and applications with experience of configuration management tools and automation in infrastructure management. In addition to 5 years+ Linux and Microsoft server management, including Hyper-V with extensive experience of Active Directory. Desirable skills/experience: * Citrix XenApp 7.x. * Orchestration (SCORCH). * Proactive monitoring (SCOM or Nagios or EdgeSight). * SQL, App-V. * HP Rack and Blade Servers. * Up to date knowledge of Cyber security concepts and issues. * PowerShell and Json experience. * Linux/Unix Scripting with Shell, Bash, Perl or Python * System center products such as SCVMM, SCCM. * Working knowledge with DevOps tools such as TerraForm or equivalent Full spec available.
Infrastructure Specialist - Financial Services - £45,000 + Bens Skills: PowerShell, 3rd Line End User Computer, Active Directory, VIP/Stakeholder Communication The Role This is a fantastic opportunity for an Infrastructure Engineer with good PowerShell experience, to join a large Financial Services company based in the City of London. Responsibilities Operations : Day to day Infrastructure monitoring, support, troubleshooting, and maintenance. Projects : Assist with the design, planning, implementation, and documentation of IT projects work. Documentation : Create and maintain full and complete library of IT documentation, as well as contributing to Corporate Policies and Procedures, Disaster Recovery, and Business Continuity Planning documentation. Customer Service : Take initiative to meet internal and external customer needs in a positive, timely and professional manner, whilst representing infrastructure services Technical Skills Remote desktop/VDI Strong knowledge of Citrix/XenDesktop 7.15 upwards Ability to troubleshoot Citrix Desktop and VDI issues Support remote access solutions Experience with thin Devices Cloud Strong Knowledge of administrating and supporting Office 365 Experience of Microsoft Cloud technologies (Azure, CBA, MFA, Teams) Networking/Infrastructure Strong Knowledge and understanding of TCP/IP/DNS/DFS/DHCP/Active Directory Strong knowledge of Networking topologies including VPN's, Firewalls (SonicWALL) and SSL Certificates Virtualisation Strong knowledge of Virtualisation technology (Hyper-V and/or VMWare) Experience managing a virtual estate using vSphere Understanding of HA Telephony Strong knowledge of VOIP (Avaya/8x8) technologies Storage/Backups Experience of SAN's (Dell Unity advantageous) Strong knowledge of Backup technology (IDPA) Email Strong Knowledge of Exchange 2013 and Online environments Server Strong knowledge of Microsoft Windows server 2012 R2 upwards Automation Strong knowledge of Scripting (ie PowerShell, VB) Strong knowledge of Software/operating system deployment and patch management via Automation ITSM Manage Engine Service Desk (ITSM) would be advantageous To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
22/03/2021
Full time
Infrastructure Specialist - Financial Services - £45,000 + Bens Skills: PowerShell, 3rd Line End User Computer, Active Directory, VIP/Stakeholder Communication The Role This is a fantastic opportunity for an Infrastructure Engineer with good PowerShell experience, to join a large Financial Services company based in the City of London. Responsibilities Operations : Day to day Infrastructure monitoring, support, troubleshooting, and maintenance. Projects : Assist with the design, planning, implementation, and documentation of IT projects work. Documentation : Create and maintain full and complete library of IT documentation, as well as contributing to Corporate Policies and Procedures, Disaster Recovery, and Business Continuity Planning documentation. Customer Service : Take initiative to meet internal and external customer needs in a positive, timely and professional manner, whilst representing infrastructure services Technical Skills Remote desktop/VDI Strong knowledge of Citrix/XenDesktop 7.15 upwards Ability to troubleshoot Citrix Desktop and VDI issues Support remote access solutions Experience with thin Devices Cloud Strong Knowledge of administrating and supporting Office 365 Experience of Microsoft Cloud technologies (Azure, CBA, MFA, Teams) Networking/Infrastructure Strong Knowledge and understanding of TCP/IP/DNS/DFS/DHCP/Active Directory Strong knowledge of Networking topologies including VPN's, Firewalls (SonicWALL) and SSL Certificates Virtualisation Strong knowledge of Virtualisation technology (Hyper-V and/or VMWare) Experience managing a virtual estate using vSphere Understanding of HA Telephony Strong knowledge of VOIP (Avaya/8x8) technologies Storage/Backups Experience of SAN's (Dell Unity advantageous) Strong knowledge of Backup technology (IDPA) Email Strong Knowledge of Exchange 2013 and Online environments Server Strong knowledge of Microsoft Windows server 2012 R2 upwards Automation Strong knowledge of Scripting (ie PowerShell, VB) Strong knowledge of Software/operating system deployment and patch management via Automation ITSM Manage Engine Service Desk (ITSM) would be advantageous To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Automation Engineer - Operation Orchestration
Newcastle - Security Clearance - £400.00 - £450.00 per day
An opportunity for a suitably qualified candidate to become a member of the Automation Team. A team specializing in the design and implementation of Cloud Server Automation (CSA), Server Automation (SA), Operation Orchestration (OO), Database Middleware Automation (DMA) and HP Propel
Experience Using:
*
Automation Tools to manage Enterprise environments
*
HP Operations Orchestration or similar process automation tool
*
Automation tools in a Cloud environment, specifically Cloud Server Automation (CSA) and Server Automation (SA) or similar
*
Ability to understand and execute SQL commands into process flows
*
Good JavaScript skills
*
Knowledge of the Run Book Automation
*
Knowledge of the Software ITSM software stack
*
Detailed design engineering experience in a mixed environment both physical and virtual
*
Provide and document automation process analysis and work flows
*
Is able to liaise with the product vendor to escalate support calls and participate in customer forums and roadmap developments.
*
Is able to provide 4th line product support to the customers environment; to include in-depth troubleshooting skills and Route Cause Analysis problem solving.
*
Demonstrates strong experience of operating in enterprise scale environments managed via the ITIL framework
29/10/2018
Automation Engineer - Operation Orchestration
Newcastle - Security Clearance - £400.00 - £450.00 per day
An opportunity for a suitably qualified candidate to become a member of the Automation Team. A team specializing in the design and implementation of Cloud Server Automation (CSA), Server Automation (SA), Operation Orchestration (OO), Database Middleware Automation (DMA) and HP Propel
Experience Using:
*
Automation Tools to manage Enterprise environments
*
HP Operations Orchestration or similar process automation tool
*
Automation tools in a Cloud environment, specifically Cloud Server Automation (CSA) and Server Automation (SA) or similar
*
Ability to understand and execute SQL commands into process flows
*
Good JavaScript skills
*
Knowledge of the Run Book Automation
*
Knowledge of the Software ITSM software stack
*
Detailed design engineering experience in a mixed environment both physical and virtual
*
Provide and document automation process analysis and work flows
*
Is able to liaise with the product vendor to escalate support calls and participate in customer forums and roadmap developments.
*
Is able to provide 4th line product support to the customers environment; to include in-depth troubleshooting skills and Route Cause Analysis problem solving.
*
Demonstrates strong experience of operating in enterprise scale environments managed via the ITIL framework
Automation Engineer - Operation Orchestration
Newcastle - Security Clearance - £400.00 - £450.00 per day
An opportunity for a suitably qualified candidate to become a member of the Automation Team. A team specializing in the design and implementation of Cloud Server Automation (CSA), Server Automation (SA), Operation Orchestration (OO), Database Middleware Automation (DMA) and HP Propel
Experience Using:
*
Automation Tools to manage Enterprise environments
*
HP Operations Orchestration or similar process automation tool
*
Automation tools in a Cloud environment, specifically Cloud Server Automation (CSA) and Server Automation (SA) or similar
*
Ability to understand and execute SQL commands into process flows
*
Good JavaScript skills
*
Knowledge of the Run Book Automation
*
Knowledge of the Software ITSM software stack
*
Detailed design engineering experience in a mixed environment both physical and virtual
*
Provide and document automation process analysis and work flows
*
Is able to liaise with the product vendor to escalate support calls and participate in customer forums and roadmap developments.
*
Is able to provide 4th line product support to the customers environment; to include in-depth troubleshooting skills and Route Cause Analysis problem solving.
*
Demonstrates strong experience of operating in enterprise scale environments managed via the ITIL framework
29/10/2018
Automation Engineer - Operation Orchestration
Newcastle - Security Clearance - £400.00 - £450.00 per day
An opportunity for a suitably qualified candidate to become a member of the Automation Team. A team specializing in the design and implementation of Cloud Server Automation (CSA), Server Automation (SA), Operation Orchestration (OO), Database Middleware Automation (DMA) and HP Propel
Experience Using:
*
Automation Tools to manage Enterprise environments
*
HP Operations Orchestration or similar process automation tool
*
Automation tools in a Cloud environment, specifically Cloud Server Automation (CSA) and Server Automation (SA) or similar
*
Ability to understand and execute SQL commands into process flows
*
Good JavaScript skills
*
Knowledge of the Run Book Automation
*
Knowledge of the Software ITSM software stack
*
Detailed design engineering experience in a mixed environment both physical and virtual
*
Provide and document automation process analysis and work flows
*
Is able to liaise with the product vendor to escalate support calls and participate in customer forums and roadmap developments.
*
Is able to provide 4th line product support to the customers environment; to include in-depth troubleshooting skills and Route Cause Analysis problem solving.
*
Demonstrates strong experience of operating in enterprise scale environments managed via the ITIL framework
