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1 st Line Support Engineer - Helpdesk - 6 week temp contract - Central London - £23 per hour Windows, 1 st Line, IT Support, Service Desk, Active Directory, Office 365, Windows 10 operating systems. A well established, higher education provider based in Central London are looking for a personable 1 st Line IT Support Analyst to join them on a temporary 6 week contract. This is to support users during a peak period and candidates will need to be available to start on Monday 13 th April. Please note- this role is office based 5 days per week - in Central London. As the 1 st Line / Service Desk Analyst role you will be fully customer-facing and dedicated to supporting students and tutors during high-demand periods. Key responsibilities include resolving login issues, assisting with laptop initial setups, providing in classroom IT support, and ensuring that every request is effectively logged and managed. Key responsibilities: Providing a reliable and efficient first point of contact for all staff and learners who require IT support Creating user accounts and managing access Rebuilding machines with imaging technology Providing desktop support including IMAC tasks (Installs, Moves, Additions & Changes) Troubleshooting desktop /laptop Issues The ideal candidate will be an experienced Helpdesk Analyst, Service Desk Analyst or 1 st Line Support Analyst with experience in a Windows or Mac environment. You will possess excellent problem-solving and troubleshooting skills with strong knowledge of Active Directory, Office 365, Windows 10 operating systems. The rate on offer for this role is £23 per hour.

We are currently recruiting for two IT Support Technicians to join a growing Service Desk function. We are looking to bring in enthusiastic and capable IT Support professionals who are keen to develop their careers within IT support. These roles will act as the first point of contact for internal users, delivering fast, accurate, and customer-focused technical assistance while ensuring incidents are effectively trailed, resolved, or escalated when required. Full training will be provided, including exposure to bespoke systems and internal platforms. Skills & Experience Providing Level L1/L2 support across hardware, software, and account issues Troubleshooting Windows 10/11 devices, laptops, desktops, mobile devices and printers Handling user account and access administration (AD, M365, Exchange, Intune) Supporting onboarding/offboarding and ensuring users have the tools they need Spotting recurring issues and contributing ideas to improve the service desk Delivering exceptional support to all users, including executive stakeholders Strong aptitude and problem-solving mindset Positive personality with excellent communication skills A genuine willingness to learn, take initiative, and make things happen Ability to work both independently and as part of a small team Comfort working in a fast-paced support environment Experience Experience working on an IT Service Desk or in a technical support role Strong troubleshooting skills across Windows 10/11 environments Good knowledge of O365, Active Directory, Exchange and Intune Solid ticket management experience in an SLA-driven environment Customer-first mindset and excellent communication skills Curious, proactive, and keen to learn someone who takes real ownership ITIL awareness or certification (desirable) Experience supporting hardware, printers, mobile devices and basic networking At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Technegydd Cymorth Systemau Gwybodaeth Penrhyndeudraeth, Gwynedd (gyda theithio rhwng safleoedd) Amdanom Ni Mae Awdurdod Parc Cenedlaethol Eryri (PAEC) yn amddiffyn harddwch naturiol, bywyd gwyllt a threftadaeth ddiwylliannol Parc Cenedlaethol Eryri. Gan gwmpasu 823 milltir sgwâr, mae'r parc yn gartref i'r mynydd uchaf yng Nghymru, y llyn naturiol mwyaf yng Nghymru, a dros 26,000 o bobl. Rydym nawr yn chwilio am Dechnegydd Cymorth Systemau Gwybodaeth i ymuno â ni ar sail amser llawn, barhaol, gan weithio 37 awr yr wythnos. Mae sgiliau iaith Gymraeg yn hanfodol ar gyfer y swydd. Darllenwch y disgrifiad swydd am yr union lefel sy'n ofynnol ar gyfer y rôl swydd hon. Y Manteision - Cyflog o £26,403 - £29,064 y flwyddyn - Cynllun pensiwn - Ap Llesiant 360, gan gynnwys mynediad at feddyg teulu, cymorth iechyd meddwl ac adnoddau ffitrwydd - Gostyngiadau a rhaglenni cymorth ariannol - Y cyfle i weithio mewn ardal o harddwch naturiol eithriadol Y Rôl Fel Technegydd Cymorth Systemau Gwybodaeth, byddwch yn darparu cymorth TG hanfodol, gan gynnal systemau a chyfarpar cyfrifiadurol i sicrhau bod ein gweithrediadau'n rhedeg yn esmwyth. Byddwch yn gosod, cynnal a chefnogi caledwedd a meddalwedd bwrdd gwaith, gan ddarparu cymorth technegol rheng flaen i wneud diagnosis o ddiffygion a'u datrys wrth gynorthwyo defnyddwyr gydag ymholiadau system o ddydd i ddydd. Yn ogystal, byddwch yn cefnogi ein defnydd o GIS trwy gynnal a gwella data gofodol, sicrhau cywirdeb ac ansawdd, a chynhyrchu mapiau ac adroddiadau yn ôl yr angen. Bydd eich rôl hefyd yn cynnwys: - Creu mapiau, cynlluniau ac adroddiadau gan ddefnyddio offer GIS - Rheoli nwyddau traul TG a lefelau stoc - Cynnal profion PAT - Darparu hyfforddiant TG sylfaenol i staff ac Aelodau Amdanoch Chi I gael eich ystyried yn Technegydd Cymorth Systemau Gwybodaeth, you will need: - Y gallu i gyfathrebu yn y Gymraeg a'r Saesneg - Profiad gyda MS Office a meddalwedd cyffredinol - Profiad gyda chaledwedd - Profiad gyda systemau GIS a GPS - Cymhwyster neu brofiad perthnasol o systemau gwybodaeth - Trwydded yrru lawn, ddilys Gall y swydd hon olygu gweithio'n achlysurol gyda'r nos ac ar benwythnosau. Y dyddiad cau ar gyfer y rôl hon yw 13 Ebrill 2026. Gall sefydliadau eraill alw'r rôl hon yn Dechnegydd Cymorth TG, Technegydd Cymorth Llinell Gyntaf, Technegydd Cymorth Llinell Gyntaf, Dadansoddwr Cymorth TG, Technegydd TG, Technegydd Cymorth Systemau TG, Dadansoddwr Cymorth Systemau TG, Technegydd Cymorth Penbwrdd, Technegydd Desg Wasanaeth, neu Dechnegydd Desg Gymorth. Felly, os ydych chi'n barod i gymryd eich cam nesaf fel Technegydd Cymorth Systemau Gwybodaeth, gwnewch gais trwy'r botwm a ddangosir. Mae'r swydd wag hon yn cael ei hysbysebu gan Webrecruit. Gwasanaethau Asiantaeth Gyflogaeth yw'r gwasanaethau a hysbysebir gan Webrecruit. Information Systems Support Technician Penrhyndeudraeth, Gwynedd (with travel between sites) About Us Eryri National Park Authority (ENPA) protects the natural beauty, wildlife, and cultural heritage of Eryri National Park. Covering 823 square miles, the park is home to the highest mountain in Wales, the largest natural lake in Wales, and over 26,000 people. We are now looking for an Information Systems Support Technician to join us on a full-time, permanent basis, working 37 hours per week. Welsh language skills are essential for the job. Please read the job description for the exact level required for this job role. The Benefits - Salary of £26,403 - £29,064 per annum - Pension scheme - 360 Wellbeing App, including GP access, mental health support, and fitness resources - Discounts and financial support programs - The chance to work in an area of outstanding natural beauty The Role As an Information Systems Support Technician, you will provide essential IT support, maintaining computer systems and equipment to ensure the smooth running of our operations. You will install, maintain and support desktop hardware and software, providing first-line technical support to diagnose and resolve faults while assisting users with day-to-day system queries. In addition, you will support our use of GIS by maintaining and improving spatial data, ensuring accuracy and quality, and producing maps and reports as required. Your role will also involve: - Creating maps, layouts and reports using GIS tools - Managing IT consumables and stock levels - Carrying out PAT testing - Delivering basic IT training to staff and Members About You To be considered as an Information Systems Support Technician, you will need: - The ability to communicate in Welsh and English - Experience with MS Office and general software - Experience with hardware - Experience with GIS and GPS systems - A relevant qualification or experience of information systems - A full, valid driving licence This post may involve occasional work during evenings and weekends. The closing date for this role is 13th April 2026. Other organisations may call this role IT Support Technician, 1st Line Support Technician, First Line Support Technician, IT Support Analyst, IT Technician, IT Systems Support Technician, IT Systems Support Analyst, Desktop Support Technician, Service Desk Technician, or Helpdesk Technician. So, if you're ready to take your next step as an Information Systems Support Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Your new role Responsible for the adoption and use of information and digital technology, you will be part of a team that is responsible for the effective operation, support, and maintenance of existing operational technology systems, including technology infrastructure (e.g. servers, databases, networks) and end-user devices (e.g. desktop PC's, smartphones, tablets). You will also be responsible for the network infrastructure, including the provision of telephony, local and national network access: all of which are required to deliver and support properly engineered IT services and products essential to meeting the needs of the company. What you'll need to succeed Essential Skills and knowledge:Cloud Networking Skills (AWS or Azure)HP / Aruba switches knowledge essentialFortinet / Firewalls / migration experience essentialRouting/Switching and Firewall ExpertiseITIL understandingNetwork technology and telephony expertise Must have proven experience and ability to: Manage and support a variety of network services technology Maintain standards for security of information Dealing and responding to complaints Must be able to be SC cleared What you'll get in return Lucrative Pension Package Generous Holiday Package Extensive Benefits Package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

A household name in the media industry is looking for an enthusiastic IT graduate to join its team based in Central London. Please note, this role is based in the office 5 days per week and the working hours are 9am to 6pm. Working as part of a small collaborative team you will provide a proactive 1 st and 2 nd line IT support service to 50 users. You will support desktop/laptop issues, configure and maintain basic network settings and maintain computer hardware to ensure optimal performance. You will be an excellent communicator with the interpersonal skills required to provide an exceptional support service. Your capabilities will include basic networking (managing VLANs), hardware and software support.The technical environment runs primarily on Google Workspace (Google Docs, Google Sheets, Drive) and Chromebook hardware, so previous experience with Google Admin and Apps would be advantageous to your application but is not essential.This is an excellent opportunity for an accomplished IT graduate to join an impressive organisation.

We are currently recruiting for a Field Support Analyst to deliver efficient and effective IT field support to Willmott Dixon's business. This role will include supporting the Interiors London Office and the Ecoworld London Office (EWL). This role will focus on support at these locations with a requirement for at least 1 day on site at our EWL location (possibly split to 2 half days) and the remainder of time in our Interiors office and sites.This role is essential for ensuring smooth IT operations and customer satisfaction across the region. The Interiors office and the EWL Office has a requirement for someone on site by 08:30am to ensure there is support for morning meetings and any issues that may arise prior to these. What are the indicators of success in my role? I provide timely and effective local end-user support for all IT systems, including desktop hardware/software, video conferencing equipment, mobile communications, and new site setups. I take ownership of IT issues and collaborate with the central IT team to implement cost-effective, fit-for-purpose solutions. I ensure adherence to legal and legislative IT requirements. I maintain accurate regional hardware asset registers. I function as a conduit of information between my region and the Service Delivery team. I manage incident tickets per the Incident Management process, ensuring accurate and informative updates. I plan, manage, and communicate my weekly movement plan to support managers. I contribute to key tasks and issues as part of annual objectives. I cover other office sites as required by the business needs. What do I do? Customer: I understand my customers' needs and motivations, adapting my approach accordingly. I capture feedback from customers and stakeholders to gauge satisfaction with my and my team's services, making necessary adjustments. I build strong relationships to support the digital upskilling of our people. I ensure my team adopts a customer-first approach and provides them with the necessary skills for success. I set a high standard for customer engagement and advocacy, delivering services that support customer needs and inform IT Service objectives. I align with the company strategy and work closely with the business and IT to achieve common goals. Collaborate: I work with IT teams and the wider organization to deliver outstanding service. I share and encourage the sharing of information and best practices. I build and maintain good relationships across the organization. I collaborate with wider teams to resolve major issues and conflicts. Performance Metrics: I manage and monitor key performance indicators (KPIs) for various processes and services, identifying areas for improvement. I ensure adequate resources, consistency, and quality to achieve or exceed KPIs. Documentation and Reporting: I maintain processes and provide regular reports to management and stakeholders on process performance, compliance, and exceptions. I create high-quality documentation to clarify roles and responsibilities. I maintain run books and knowledge articles to a high standard. I monitor and report on overall operational service health and identify improvement opportunities. I ensure adherence to IT processes, policies, and procedures, promoting discipline and structure in operational delivery. I manage internal and external audits to achieve compliance through regular monitoring, reporting, and up-to-date documentation. Personal Effectiveness: I provide timely solutions to problems with an objective and proactive approach. I recognize my strengths and limitations, leveraging strengths and mitigating limitations. I communicate effectively, listen actively, and tackle difficult conversations appropriately. I adapt to different people and manage relationships effectively. I plan ahead, see the bigger picture, and manage performance expectations. I work well as part of a team and enjoy achieving common goals. I identify and manage risks and opportunities. I embody IT behaviours and maintain professionalism. I make key decisions and continually develop personal and technical effectiveness. I meet deadlines without prompting. Skills, Qualifications, and Memberships Essential: Windows 11 certification Office 365 experience Active Directory experience Strong customer service skills Proactive and effective communicator (written and verbal) Full driving license Willingness to travel Desirable: ITIL V4 certification MBCS certification SCCM or Autopilot knowledge Attributes: I regularly reflect on my experiences and performance, constantly seeking improvement. I model behaviour that shows respect, helpfulness, and cooperation. I respond positively and resiliently to setbacks. I manage multiple demands without losing focus or energy. I promptly recognize changes in circumstances and adjust plans accordingly. I take personal responsibility for making things happen and overcoming barriers. I prioritize and plan to deliver agreed objectives. I present plans clearly, concisely, and accurately to ensure understanding.

An automotive component manufacturer with sites across Europe requires an IT Service Desk Analyst to act as the first point of contact for all IT users within the automotive manufacturing organisation. The ideal candidate will have proven IT system knowledge. Commutable from: St Helens, Warrington, Halewood, Liverpool, Prescot, Knowsley, Widnes Salary: £28,000 - £33,000 p.a. Suitable for: IT Support Analyst, Service Desk Technician, Help Desk Analyst, IT Help Desk Technician, Desktop Support Analyst, Technical Support Analyst, IT Support Technician, First Line Support Analyst (1st Line Support), Help Desk Support Technician The Role Reporting into the IT Manager you will have the following duties: - Incident and request management logging and tracking user issues ensuring all incidents are assigned with the correct priority. - Technical support resolve common IT issues with hardware, software and network connectivity. - User access management The creation and deletion of user accounts. The Person Educated to a minimum of CompTIA level you will have the following experience: - A basic understanding of IT concepts with a willingness to develop deeper technical competence. - Proven ability to own tasks and see them through to completion. - Willingness to travel between your main site in the North West to the sister plant in the West Midlands. To apply for this opportunity please click to apply or contact Greg Kneuss at the Ethero office in Telford for further details.

My well established Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join their IT support team. The ideal candidate will have experience in a Microsoft environment, including proficiency in MS Office 365, IP networking, and Windows operating systems. This role is perfect for a dedicated IT professional with a computer or IT support qualification, who is eager to provide high-quality technical support and resolve a variety of IT issues. Responsibilities: Provide 1st and 2nd line technical support to end-users via phone, email, and in-person. Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems. Install, configure, and maintain hardware and software applications. Assist with the setup and maintenance of user accounts and permissions. Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service. Conduct regular system updates and patches to ensure optimal performance and security. Provide technical guidance and support to end-users, helping them navigate IT systems and applications. Document support activities, solutions, and processes in the ticketing system. Collaborate with other IT team members to ensure seamless support and knowledge sharing. Stay updated on the latest industry trends and technologies to continuously improve support services. Requirements: A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience. Proven experience in a 1st/2nd line IT support role. Strong knowledge of MS Office 365, IP networking, and Windows operating systems. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to provide clear and concise technical support. Ability to manage multiple tasks and priorities in a fast-paced environment. Customer-focused attitude with a commitment to delivering high-quality support. Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus. Please send an up to date CV for an immediate response and more information on a great role with a fantastic Client.

IT Support Analyst Leamington Spa Onsite £29,000 - £30,000 VIQU have partnered with a leading organisation seeking an IT Support Analyst to join their expanding team. This IT Support Analyst role offers hands-on, face-to-face 1st and 2nd line support within a fast-paced environment. As an IT Support Analyst, you ll work closely with a small team, delivering excellent user support across a modern Microsoft environment. Key Responsibilities of the IT Support Analyst: • Provide 1st and 2nd line support for desktop, hardware, and software issues. • Act as a key point of contact for end users, delivering face-to-face IT support. • Troubleshoot and resolve issues across Windows 11 and Microsoft 365 environments. • Support and manage users via Entra and Intune. • Assist with Windows Server administration and maintenance tasks. • Log, track, and resolve incidents efficiently, escalating where necessary. • Work closely with the wider IT team to ensure smooth service delivery. Key Requirements of the IT Support Analyst: • 2 3 years experience in a 1st/2nd line IT support role. • Strong experience with Microsoft technologies including M365, Windows 11, Entra, and Intune. • Exposure to Windows Server environments. • Confident providing face-to-face, user-focused support. • Strong communication skills with the ability to remain calm under pressure. • Proactive, hands-on approach with a willingness to learn and develop. Apply today to speak to VIQU in confidence or contact Fay Toomey via the VIQU website. Know someone exceptional for this position? Refer them and receive up to £1,000 if successful (terms apply). Follow us on IT Recruitment for more exciting opportunities. IT Support Analyst Leamington Spa Onsite £29,000 - £30,000

IT Support Analyst Leamington Spa - Onsite £29,000 - £30,000 VIQU have partnered with a leading organisation seeking an IT Support Analyst to join their expanding team. This IT Support Analyst role offers hands-on, face-to-face 1st and 2nd line support within a fast-paced environment. As an IT Support Analyst, you'll work closely with a small team, delivering excellent user support across a modern Microsoft environment. Key Responsibilities of the IT Support Analyst: Provide 1st and 2nd line support for desktop, hardware, and software issues. Act as a key point of contact for end users, delivering face-to-face IT support. Troubleshoot and resolve issues across Windows 11 and Microsoft 365 environments. Support and manage users via Entra and Intune. Assist with Windows Server administration and maintenance tasks. Log, track, and resolve incidents efficiently, escalating where necessary. Work closely with the wider IT team to ensure smooth service delivery. Key Requirements of the IT Support Analyst: 2-3 years' experience in a 1st/2nd line IT support role. Strong experience with Microsoft technologies including M365, Windows 11, Entra, and Intune. Exposure to Windows Server environments. Confident providing face-to-face, user-focused support. Strong communication skills with the ability to remain calm under pressure. Proactive, hands-on approach with a willingness to learn and develop. Apply today to speak to VIQU in confidence or contact Fay Toomey via the VIQU website. Know someone exceptional for this position? Refer them and receive up to £1,000 if successful (terms apply). IT Support Analyst Leamington Spa - Onsite £29,000 - £30,000

Service Desk Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive background would be beneficial

Are you an experienced 1st/2nd Line IT Support Analyst with a passion for solving problems, supporting people, and working across varied environments? Would you thrive in a tight-knit, collaborative team with a refreshingly human approach to service delivery? You'll be joining a small MSP providing IT support to over 40 clients across the UK, with user bases ranging from 5 to 400 users. You'll be at the heart of their service desk, providing day-to-day support across desktop, server, and cloud environments, picking up a mix of self selected and allocated tickets. Stratford upon Avon based office, 1x day per week office-based. Occasional client site travel when required (full license and car is desirable) Permanent opportunity Salary of £30,000-£35,000 + a discretionary company bonus scheme Ideally you'll have experience supporting the following: Windows Desktop OS (Registry, Services, Group Policy, MDM) Office 365, SharePoint, Entra ID, Intune, Exchange Windows Server, Active Directory, Hyper-V, VMware Event Viewer, PowerShell Networking fundamentals - routing, switching, firewalls, Wi-Fi Mac, Android, iOS, and printer troubleshooting What we're looking for Ideally 3+ years' experience in 1st/2nd line IT support Comfortable working across varied environments and adapting quickly Confident communicator with strong diagnostic and problem-solving skills A real appetite to learn, progress and contribute ideas We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.

IT Support Analyst Bristol £35,000 - £40,000 DOE Manufacturing Environment On-Site Role Career Development Opportunity A rapidly growing manufacturer based in Bristol is seeking an IT Support Technician to join their team in a newly created position. This is a hands-on, site-based role offering real autonomy and long-term technical development. You'll act as the first point of contact for IT support across the business, ensuring the smooth operation of desktops, networks, servers, and manufacturing IT systems. This role is ideal for someone who enjoys working in a fast-paced, IT-dependent environment and wants to expand their skills in SQL, JavaScript, and ERP systems. Key Responsibilities Provide on-site IT support for desktops, laptops, mobile devices/scanners and printers Troubleshoot hardware, software, connectivity, VPN, WAN and user access issues Support Microsoft 365 and end-user applications including ERP Act as first responder for IT incidents and system outages Support manufacturing/shop-floor IT systems Liaise with Managed Service Provider (MSPs) to escalate and resolve complex issues Maintain accurate documentation and ticket updates Assist with ERP user setup, support and documentation Required Skills & Experience Proven experience in an IT Support Technician, IT Support Analyst, or similar role Strong knowledge of Windows environments and Microsoft 365 Experience supporting desktops, laptops, printers and networked devices Understanding of client/server networking, VPNs, WANs Experience in a manufacturing or food production environment (desirable) ERP system user administration experience (desirable) Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Development Opportunity This role offers genuine career progression. You will have the opportunity to develop skills in: SQL JavaScript ERP systems Working alongside MSPs on infrastructure and development projects

Job Title: IT Service Desk Analyst Location: Barrow-in-Furness (5 days a week on site) Salary: 30,000 to 35,000 Benefits: Generous Pension, Great Annual Leave, Life Cover This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead, mentoring one member of the team. Management or team lead experience is not required as they are happy to train you up in this, but you will need to have the desire and aptitude to do it. The role is site based so you will need to be able to drive and be commutable to Barrow-in-Furness. What is on offer? 27 days annual leave + Bank Holidays 10% pension Excellent training and career development opportunities What are we looking for? Two years plus of working in an IT service desk environment with good technical skills in: Win 11 M365 Hardware - desktop, laptop, printers Anti-virus/firewalls, patching Full driving license On top of this you will want to develop your career into leadership and team management. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Desktop Support Analyst / 2nd Line Support Analyst A fantastic opportunity has arisen for an Desktop Support Analyst / 2nd Line Support Analyst to join our Manchester based global law firm on a permanent basis. Desktop Support Analyst / 2nd Line Support Analyst Key Responsibilities: Providing a professional and consistent level of Technology support to all staff Responding to incoming incidents and requests at first point of contact reported via all mediums Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues Alerting Senior Analysts and Managers of reoccurring incidents and potential issues Keeping customers apprised and updated Escalating problems to the senior team members and third-party suppliers where necessary Desktop Support Analyst / 2nd Line Support Analyst Attributes/Skills: Experience working within a legal environment is essential Knowledge of Windows 10 and Microsoft Office 365 Understanding of PC Hardware and operating systems Awareness of using Active Directory Experience of logging tickets in ITSM call logging software Desktop Support Analyst / 2nd Line Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

IT Support Analyst Location: Fife Salary: 30,000- 35,000 per annum + up to 15% non-contractual bonus Working Arrangements: 4 days on site, 1 day from home - 14:00 finish on a Friday. About the Company We are working with a highly successful business in Fife, with around 100 users across desktops and terminals. The IT team is small but pivotal, ensuring smooth day-to-day operations and supporting key projects. Role Overview We are seeking a proactive IT Analyst to join our clients 2-person IT team. Reporting to the IT Manager, you will provide technical support across the business, maintain IT systems, and contribute to projects that drive operational efficiency. This is a hands-on role ideal for someone who enjoys problem-solving, supporting users, and working across different IT platforms. Key Responsibilities Provide day-to-day IT support for approximately 100 users (desktop and terminals) Manage user accounts, permissions, and access across systems Support Office applications and ERP systems, including troubleshooting and user guidance Run ad hoc data queries and assist with reporting Assist with IT projects and initiatives as required Collaborate closely with IT Manager and other stakeholders to ensure seamless IT operations Required Skills & Experience Basic SQL experience for data queries Knowledge of Active Directory and Azure Experience or familiarity with ERP systems (Dynamics NAV preferred) Strong problem-solving skills and ability to work independently in a small team Excellent communication skills for interacting with users across the business Benefits Early finish on Fridays 1 day of your choice working from home 7% Pension contributions 15% discretionary bonus Excellent work/life balance AND MUCH MORE . Are you keen on finding out more about this brilliant role? Please hit APPLY TODAY !

BDS Recruitment are looking for a a Service Desk Analyst to join our Client's thriving IT team on an initial agency basis until September with likely extension. The role will be primarily based at our the head office in Kings Cross with 1 day per week from home. Rates starts from 171 per day umbrella based on a 35 hour week. Duties: Technical Support: Provide first-line troubleshooting for hardware, software, and network issues, resolving problems like Microsoft Office glitches, PC configurations, and access management. Customer Engagement: Respond to queries via phone, email, or ServiceNow, offering clear guidance and escalating complex issues to second-line teams when needed. Incident Management: Prioritize and document incidents, ensuring resolutions align with SLAs and monitoring performance metrics for continuous improvement. Knowledge Sharing: Maintain and update knowledge bases with solutions to common issues, supporting colleagues and streamlining future problem-solving. Asset Management: Track IT assets (laptops, desktops, mobiles) through their lifecycle, from setup to end-of-employment processes. Criteria. A qualification in a related field Experience in a service desk or telephone support role, with proficiency in ServiceNow or similar ticketing systems. Strong troubleshooting skills for Microsoft Office, Outlook and basic PC hardware/software configurations. Excellent communication skills, with the ability to explain technical issues to non-technical users. Desirable: Familiarity with Active Directory, Azure, Office 365, and remote support tools. Please apply now for immediate consideration.

IT Support Analyst Manchester (On site) (Apply online only) per day (Inside IR35) An IT Support Analyst is required for our client who are based in Manchester. The successful candidate will join the IT Operations team and will be responsible for ensuring the smooth operation of IT systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment. Technical Skills Proficiency with Microsoft Windows 10/11, including troubleshooting, patching, and deployment. Hands-on experience with Active Directory, Office 365, and both on-premises and cloud environments. Familiarity with Microsoft Office suite and other client-side applications. Understanding of IT infrastructure, networking, and telecommunication fundamentals. Key Accountabilities End-User Support Respond to Service Requests via ticketing system and escalations and provide walk-up and deskside support. Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly escalate and redirect issues beyond purview or expertise to next level. Device & Equipment Management Responsible for installation, deployment, troubleshooting, management and support of desktops, laptops, tablets, mobile devices, software, peripherals, telephony, and various equipment in the environment. Responsible for onboarding new hire computer & telephone assignments and desk configuration. Responsible for management and maintenance of asset inventory on an ongoing basis. Documentation & Knowledge Management Responsible for creation and maintenance of IT operational documents: instructions, guidelines, reference sheets, etc. Project & Initiative Support Responsible for minor IT initiatives/projects and participate in major IT initiatives/projects. Participate, engage and contribute in scheduled IT meetings. Vendor & External Liaison Liaise with hardware and software vendors (or suppliers) for contract support or warranty repairs. Education and Experience Bachelor's degree in Computer Science, Information Technology, or related field. Relevant technical certifications are preferred: CompTIA A+ Network+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (Service Management understanding) Substantial work experience in IT support or a similar technical support role. Proven experience in a Service Desk and/or IT Operations environment. Soft Skills Strong verbal and written communication skills. Excellent interpersonal and customer service abilities. Creative problem solver with strong analytical and conflict-resolution skills. Ability to prioritise tasks, manage time effectively, and work well under pressure.

Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000 Location: Exeter About the Service Desk Analyst role : Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines. Key responsibilities of the Service Desk Analyst: - Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools - Diagnose and resolve common desktop, laptop, printer and basic networking issues - Set up and configure new user accounts, devices and applications - Assist with routine maintenance tasks, patching and monitoring - Escalate more complex issues to senior engineers where appropriate - Support small project tasks under the guidance of more senior team members - Accurately document work, updates and solutions in our service desk system Requirements of the Service Desk Analyst: - Motivated team player with high standards of customer service - Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure. - Methodical and able to approach complex problems logically - Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team - Aptitude for continuous learning and development, including self-directed study when appropriate - You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner - Your own car and a clean driving licence would be advantageous (costs will be reimbursed) - Degree-level or higher qualification in BSc Cyber Security, BSc Computer Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable - Any relevant industry certifications Must be able to demonstrate some of the following: - Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS - Understanding of network topologies including wired / wireless, switching, security and VLANs. - Implementation of networking upgrades desirable - Experience of basic security hardening and penetration testing would be advantageous - Experience of conducting audits e.g. asset management, cyber security etc. - Experience with PowerShell for administration and automation - Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage - Office 365 Administration. Office 365 migration experience desirable - Azure Administration and migration experience - Experience of server and workstation hardware builds, fault diagnosis and problem resolution - Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring - Familiarity with patch management, configuration management and MDM solutions desirable - Experience of the managed deployment of client applications and application migration - Experience with SQL Server and SQL database administration and upgrades would be advantageous - Familiarity with supporting all common end user software including Microsoft Office - Experience of technical writing, documenting solutions or writing / designing training materials - Experience with other scripting and programming languages e.g. Python, Go, Swift etc. Benefits of the Service Desk Analyst: - Paid holidays + Bank Holidays - Opportunities to progress