147 jobs found

Cloud Engineering Manager£70,000 - £80,000 plus a bonus, generous pension and holiday allowance, hybrid working +moreEpsom, Surrey, KT17 We're looking for a Cloud Engineering Manager to lead a small engineering team responsible for low-level design, build, and secure operation of a scalable, reliable and cost-efficient Azure cloud environment. This role bridges technical delivery and team leadership-you'll define engineering standards, mentor engineers, contribute to platform roadmaps, and ensure high levels of operational availability across the estate. This is a hands-on, operations-focused role. It's ideal for an experienced Azure Engineer with team leadership experience or Cloud Engineering Manager who wants to remain close to the technology while managing a small team. You'll play a key role in the day-to-day running of the cloud environment, with the autonomy to improve processes, while also contributing to projects and working closely with architects on design. Key Responsibilities; Lead and manage a small cloud engineering team (work allocation, mentoring, performance management) Remain hands-on with Azure across deployment, configuration and maintenance Produce high-quality, Low-Level Design (LLD) documentation Support design and project delivery in collaboration with Solution Architects Manage Azure tenancy administration and optimisation Oversee cloud security, DLP and MFA implementation Support migration of legacy systems to Azure Manage backup strategy, disaster recovery (ASR) and capacity planning Maintain storage lifecycle (Blob, Files, SharePoint, OneDrive) Ensure CMDB accuracy and support Service Desk escalations Maintain monitoring tools, infrastructure diagrams and documentation Work within change control and governance processes in a regulated environment Support legacy infrastructure (on-prem and virtual) where required Produce management information (MI) on performance, cost and usage A Typical Day Planning and prioritising team workloads Running team huddles / check-ins Hands-on engineering and troubleshooting Attending project meetings and working with architects Managing BAU tasks, escalations and ad-hoc issues This is a varied, fast-paced role where adaptability is key. What We're Looking For An experienced, hands-on Azure Engineer Previous management or team leadership experience Strong Low-Level Design (LLD) capability Excellent interpersonal and communication skills-this is a collaborative role Experience working in a regulated or process-driven environment A proactive, organised and detail-focused approach Essential Skills & Experience Microsoft Azure administration (networking, firewalls, DR, tenancy) Azure Site Recovery (ASR) and disaster recovery testing Microsoft 365 (Exchange Online, SharePoint Online) Windows Server deployment and administration Cloud security (DLP, MFA) Backup technologies (including Veeam) Strong experience with documentation, governance and change control Certifications (Required) AZ-104: Microsoft Azure Administrator , AZ-305: Designing Microsoft Azure Infrastructure Solutions Desirable - AWS exposure, VDI platforms (Azure Virtual Desktop, Horizon), Infrastructure-as-Code (Terraform, ARM, Azure DevOps), SQL Server administration

Infrastructure Support Manager Remote options available - EMEA travel required The successful candidate will play a pivotal role in managing a fast-paced Shared Services IT Infrastructure operation across EMEA. This is a highly visible position within the organization - one that requires both technical expertise and strong people leadership. You will directly oversee local support team leaders and their teams across multiple EMEA branch offices, ensuring consistent service excellence while driving best practices and process standardization across regions. The role involves regular and sometimes significant travel within EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape. Key Responsibilities Lead and develop regional IT support teams across multiple EMEA sites. Take ownership of: ITSM (ServiceNow) - process ownership and optimization Infrastructure Monitoring Escalation (SolarWinds) Desktop/Software Deployment (SCCM) Client Patching Operations & local SecOps Establish and refine supporting processes to future-proof the EMEA Service Desk model. Ensure Service-Desk best practice and operational excellence across multiple cultures and geographies. Act as a bridge between business and technology - translating complex environments into clear, actionable solutions. Key Technical Skills & Experience Proven experience in Service-Desk Standardization and Best Practice ServiceNow ITSM (preferred) or similar ITSM tools SCCM (preferred) or comparable deployment platforms Vendor/Procurement & Client Management Client Patch Management and basic SecOps understanding Windows 10/11 Client Support expertise Personal Attributes Experienced in working within truly international teams Strong soft skills and emotional intelligence Calm under pressure; resilient in high-intensity situations Proactive , pragmatic, and solutions-oriented Outstanding communication skills Flexible, adaptable, and driven Ability to explain complex technical issues in clear, business-friendly terms Infrastructure Support Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

IT Service Delivery Manager Position: Senior Service Manager (Internal Name) Location: Ringwood, Hampshire + Hybrid home working Salary: £40k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working alongside two fellow Senior Service Managers, you will form part of a well-established service management team helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible for the day to day operation of our business as usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. You will take ownership of the end-to-end customer experience, understanding people, processes and technology to maximise service quality and ensure operational excellence. You will also hold line-management responsibilities. Duties Include: Provide strategic oversight of all service operations, including the full lifecycle of incidents, service requests, problems, and major incidents, ensuring SLAs are met and ITIL processes (Major Incident, Change, Problem) are consistently applied. Drive proactive and preventive service delivery by identifying recurring issues, analysing operational data and trends, and implementing improvements that reduce disruption and enhance service stability. Lead customer experience and service governance, including Service Reviews, satisfaction measurement, feedback loops, and actionable service reporting that informs continuous improvement. Build strong relationships with customers, internal teams, and technical stakeholders, acting as a senior escalation point and ensuring collaborative, positive service outcomes. Champion continuous improvement and professional development, driving service quality initiatives, enhancing operational efficiency, and maintaining awareness of evolving technologies and best practice. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven leadership experience, a strong track record managing incidents, problems, and major incidents, and consistently meeting SLAs/KPIs. Solid technical understanding of IT support environments, ideally with previous hands on troubleshooting or IT operations experience. Experience and knowledge of using ITIL v3/v4 best practice. Excellent communication and stakeholder management skills, able to influence senior stakeholders, manage escalations professionally, and present confidently. Strong analytical and reporting ability, using data and service metrics to identify trends, reduce recurring issues, and drive measurable improvements. Ability to learn new technologies quickly. Highly organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. Some travel to customer sites may be involved, so you must have a Full UK Driving license. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

Service Delivery Manager MSP Brighton, BN1 (primarily on-site, 1 day hybrid) £50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP), supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you ll be doing Leading, coaching, and developing the Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong relationships with clients and acting as a trusted point of contact What We re looking for Previous MSP experience you ll understand the pace, priorities, and client demands of the MSP world Strong people leadership skills with a values-driven approach Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.) Someone who thrives on building teams, improving processes, and delivering excellent client service Why Join My Client? Be part of a growing MSP with a reputation built on long-term client partnerships A leadership role with real influence and visibility Supportive, close-knit culture where face-to-face collaboration matters Competitive salary (£50k+ depending on experience) Pool car available for client visits If you re ready to lead, inspire, and take service delivery to the next level, we d love to hear from you. Integral Recruitment is acting as an employment agency in regard to this advertisement.

Role: Senior SQL Server DBA/Developer Location: Norwich (onsite) Salary: Up to 55k DOE I'm working on behalf of a well-established UK organisation specialising in financial data and technology solutions, seeking an experienced SQL Server Database Administrator to join its internal IT team. The business provides critical financial product data used by major banks, regulators and government bodies across the UK and has been a leader in financial data services for more than 30 years. Reporting to the Software Development Manager, this role will focus on maintaining and developing database infrastructure, ensuring reliability, security and performance across key systems while supporting new product development. Key Responsibilities Maintain and support existing SQL Server databases and infrastructure Develop database modules and software components to meet client requirements Design and propose database architecture and infrastructure improvements Produce and maintain technical documentation including standards and procedures Ensure development best practices including code reviews, testing and standards Mentor and support other members of the technical team Experience & Skills Required Strong experience in a SQL Server DBA or similar role Proven experience with SQL Server (2014/2017) database development and management Solid understanding of database design and query optimisation Experience with C# .NET desktop development Strong analytical and problem-solving skills Excellent attention to detail and ability to work under pressure Strong communication skills and ability to work independently or within a team Desirable Experience Knowledge of VB6, VBA or web technologies Experience with reporting tools, data warehousing or data mining Experience working within Agile development environments Exposure to financial services or financial products Salary & Benefits Competitive salary depending on experience 25 days holiday + bank holidays (with additional long service entitlement) Birthday day off Enhanced workplace pension Employee Assistance Programme and 24/7 GP access Group life insurance Ongoing training and development opportunities Free onsite parking and electric vehicle charging points Locker rooms with showers Fully air-conditioned offices Staff perks including Monday treats and discounted local bus travel

IT Applications Manager - Central London 650 - 700 p/d (outside IR35) - 3 month initial term Well-established and highly profitable construction engineering business is seeking an experienced IT Applications Manager to join them on a permanent basis. This is a critical leadership role within an organisation undergoing significant digital transformation, with ambitious growth and acquisition plans driving demand for scalable, standardised and efficient business applications. Reporting into the Head of IT, you will lead the delivery, governance and optimisation of business applications across the enterprise. This role blends strategic oversight, hands-on expertise with modern low-code/no-code platforms and direct leadership of a multidisciplinary applications team. The IT Applications Manager will oversee a suite of core enterprise systems, including but not limited to: Workday, UKG (Kronos), COINS, SharePoint, Snowflake, Autodesk Construction Cloud, Pro-Sapien, Primavera P6 etc. Responsibilities: Lead the full lifecycle of low-code/no-code application solutions, from requirements gathering through to deployment, governance and support Collaborate with business units to identify automation and digital enablement opportunities, improving operational efficiency and data accuracy Oversee and manage a small internal team (Business/Data Analyst, Software Developer, HR Systems Engineer) alongside two external managed services Drive application standardisation across business units to reduce duplication, simplify the portfolio and improve scalability Manage and govern the SharePoint environment, ensuring effective architecture, permissions and content lifecycle management Oversee the Snowflake data warehouse, ensuring reliable data integrations, access control and performance monitoring Own vendor relationships for key managed services including COINS and UKG Time & Attendance, ensuring service performance and alignment with business priorities Support M&A activities by leading the migration and integration of applications and associated data, ensuring compliance and business continuity Establish governance frameworks, standards and best practices for application development and management Ensure security, scalability and enterprise alignment for all applications and digital workflows Promote shared frameworks, templates and components across business systems to accelerate delivery and consistency Requirements: Strong experience with low-code/no-code platforms Proven ability to lead and deliver change management initiatives across business systems Experience in application standardisation and rationalisation across business units Leadership experience managing cross-functional teams and vendor relationships Skilled in business process mapping, workflow automation and data modelling Familiarity with enterprise integrations and APIs Strong understanding of IT governance, compliance and security principles Ideally ITIL certified with experience in ITIL change management Experience in user enablement, training and digital adoption

1st Line Team Leader £32,000 - £35,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would you like to join a company that values collaboration, growth, and technical excellence? If so, this could be your next move. The Role As 1st Line Team Leader, you will take ownership of a team of skilled engineers, guiding their performance, development, and day-to-day activities. You will balance hands-on technical support with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This is a role where your technical knowledge and leadership skills will make a real impact both on the team and on the wider business. What You Will Be Doing Lead and Support the Team Manage, motivate, and mentor your 1st Line Engineers through regular 1-2-1s and coaching. Create a positive, collaborative environment where people can do their best work. Set clear goals and drive accountability across the team. Be the Technical Escalation Point Provide expert guidance and hands-on assistance for complex 1st Line issues. Lead root cause analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements across the service desk. Contribute to documentation and promote best practice across the team. Keep SLAs and KPIs on track, with a focus on customer satisfaction and efficiency. What We Are Looking For Proven experience as a 1st Line or Service Desk Team Leader , ideally within an MSP or similar environment. Strong technical background across Microsoft infrastructure (Windows OS, Office 365, Active Directory, Server OS). A calm, methodical approach to problem-solving and escalation management. Excellent communication skills and the confidence to engage with clients and colleagues at all levels. Experience working to SLAs and KPIs, with a focus on continuous improvement. Certifications such as Microsoft, ITIL or CompTIA would be beneficial, but not essential. Why Join? You will be part of a collaborative, people-first MSP where leadership is about empowering others, not managing from a distance. The company invests in training, development, and technology, giving you the tools and autonomy to lead your team effectively and keep growing yourself. Interested? Apply today or get in touch for a confidential chat we would love to tell you more about the team and what makes this opportunity stand out.

Cloud Infrastructure Manager Epsom, Surrey, KT17 £70,000 - £80,000 plus a bonus, generous pension and lots more We are working with a highly respected financial services organisation, seeking an experienced Cloud Infrastructure Manager to lead the design, delivery and ongoing management of their cloud and hybrid infrastructure estate. This is a pivotal leadership role, combining hands-on technical expertise with people management and strategic planning. You will take ownership of the full cloud lifecycle across Azure, ensuring resilience, security, performance and cost-effectiveness, while developing and mentoring a high-performing infrastructure team. The Cloud Infrastructure Manager Role: You will be responsible for the planning, build, operation and lifecycle management of cloud infrastructure and related services, with a strong focus on Azure. Key responsibilities include: Deployment, configuration and ongoing administration of Azure services Ownership of Azure tenancy, security controls, DLP and MFA Producing Low Level Design (LLD) documentation for new and evolving solutions Migration of legacy on-premise systems to Azure SQL infrastructure administration across on-prem and cloud environments Capacity planning, disaster recovery and Azure Site Recovery testing Storage lifecycle management (Blob, Files, SharePoint, OneDrive) Backup strategy ownership (including monitoring, escalation, reporting and optimisation) Infrastructure monitoring and integration with security and operational platforms Maintaining CMDB accuracy and infrastructure diagrams Supporting the Service Desk with complex incidents and escalations Working closely with Solution Architects and Change Management to deliver secure, well-governed change Managing transitional physical and virtual server and networking platforms Producing operational and cost management information for senior stakeholders Leading, mentoring and developing the infrastructure team, including performance management and objective setting Establishing and maintaining technical standards, policies and procedures Skills & Experience Required: Essential: Proven experience in a regulated environment Strong Azure administration background (certifications highly desirable) Cloud networking, firewalls and security architecture Microsoft 365 Enterprise (Exchange Online, SharePoint Online) Windows Server administration Azure Disaster Recovery and Business Continuity VDI platforms (Azure Virtual Desktop, VMware ESX, Horizon) Backup technologies (Veeam Backup & Replication, Azure, Microsoft 365, Data Cloud Vault) Platform security, DLP and MFA Infrastructure monitoring and alerting tools Low-level cloud design and solution architecture Excellent communication, stakeholder engagement and leadership skills Demonstrable people management and team development experience Proactive, detail-driven and solutions-focused mindset Desirable: Infrastructure as Code (Terraform, ARM, Azure DevOps) Cloud security frameworks and policy definition SQL Server administration Working knowledge of AWS Experience with Pluralsight skills and sandbox environments Why Apply? This is a rare opportunity to step into a highly influential role where you will shape cloud strategy, modernise infrastructure and build a best-in-class cloud operations function. You ll work with cutting-edge Microsoft technologies, lead a talented technical team and play a key part in the organisation s digital transformation journey. If you are a technically strong Cloud Infrastructure Manager who enjoys balancing strategy, delivery and people leadership, this role offers genuine scope, challenge and progression. Integral Recruitment are acting as an employment agency in regard to this advertisement.

Job Title: Senior Cabling Engineer Location: Manchester Salary: Competitive Type: Permanent Sector: Defence & Justice Job Description As Senior Cabling Engineer you will be responsible for: Installation, preparation, splicing and testing of singlemode and multimode optic fibre. Installation, termination and testing of category 6, UTP and STP coaxial, multi-core voice cables Installation of cable containment, PVC and Galvanized Survey all installations prior to work commencement; ensure and confirm that the work instructions include appropriate equipment and match customer requirements Communicate with Service Desk/IT/Sales Support to clarify in case there is insufficient information or mismatch of details was identified Add, Moves and Changes Perform cable moves and changes to existing systems as required following the instructions and best industry standards Ensure that all Add/Moves/Changes (A/M/C) are approved, correctly recorded, labelled and reported to the line manager and Sales Support team Testing Test and label each installation complying with industry standards. Ensure that team members are following correct testing methods and procedures at any time, advise where necessary to ensure consistency across the team Monitor and report test equipment condition, ensure proper storage and maintenance Cable Management Take responsibility for day to day cable management within the risers and cable routes including the supervision and advisory to the customers and cabling contractors on correct and safe usage of infrastructure Work closely with team members to improve and implement methods of reducing cable wastage and to ensure that correct materials are used at all times (i.e. correct cable length) Monitor the quality of work during and after installations Health & Safety Leadership & Training Mentoring junior engineers Adhering to compliance requirements for Health and Safety, Environmental, Quality, Information Security and Data Protection relevant to your job, function and location. Qualifications For development purposes the following knowledge, skills and experience are required. Significant experience in fusion splicing. Significant experience in copper termination. Significant experience in Fibre and copper cabling . segnificant experinace in PVC and Galvinized continemnt. Prior experience in cabling within the telecoms industry and within the MOJ inductry (Courts & Prisons) . Good knowledge of industry standards. Prior experience of testing and fault-finding on all cable type. Benefits We offer a competitive remuneration package reflective of the candidate s skills and experience, along with a range of benefits typical for roles within the IT sector in Surrey, including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form .

.Job Title: Service Desk Manager Location: Sheffield Salary: £28,000 to £34,000 depending on experience Hours: 9.00am to 5.30pm, Monday to Friday Contract: Full-time, permanent If you're someone who enjoys bringing structure to a busy team, supporting people day to day and making sure customers receive a consistent level of service, this could be a great next step. We're working with a growing MSP in Sheffield who are looking for a Service Desk Manager to take responsibility for the performance and development of their support team. You won't be hands-on technically in this role. Instead, you'll be focused on people leadership, queue management, coaching, communication and keeping the service function running smoothly. If you like helping others succeed, improving processes and taking ownership of how a service desk operates, you'll feel at home here. What you'll be doing: Leading the team Managing the day to day running of the service desk. Coordinating workload, ticket queues and priorities. Holding regular one to ones and performance reviews. Addressing underperformance professionally and consistently. Supporting recruitment and helping new starters settle in. Coaching engineers on communication, ownership and service standards. Driving performance Monitoring SLAs, KPIs and customer satisfaction. Identifying trends and working with the team to reduce repeat issues. Reviewing processes and recommending improvements. Making sure documentation and reporting are always up to date. Keeping work organised during busy periods and major incidents. Supporting the customer experience Acting as the escalation point for issues that need management involvement. Communicating clearly and calmly during sensitive or time critical situations. Ensuring customers receive a consistent, quality service. Working closely with senior leadership to maintain high service standards. What we're looking for: Experience managing or leading a support team, ideally within an MSP. Confident working with SLAs, KPIs and service reporting. Able to manage performance fairly and consistently. A good working knowledge of ticketing systems and PSA tools. Someone organised, steady under pressure and comfortable making decisions. A people-focused leader who enjoys helping others develop and succeed. Strong communication skills and a professional approach. You do not need to be a deep technical expert, but you must understand how a service desk works and how to keep a team operating effectively. What's in it for you: Salary between £28,000 and £34,000 depending on experience. 21 days holiday plus bank holidays, increasing with length of service up to 34 days. Your birthday off. Health plan after one year. Dedicated development time each week. Paid internal and external training opportunities. Modern offices with free parking. Regular team meetings, social events and team building days. Supportive culture where your ideas will help shape how the service operates. How to apply If this sounds like the right move for you, we'd love to hear from you. Apply with your CV and we will be in touch. We contact all applicants, and if you are shortlisted, we will speak with you before presenting your details to the client. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy. We are an Equal Opportunities Employer.

Job Title: Senior Cabling Engineer Location: Manchester Salary: Competitive Type: Permanent Sector: Defence & Justice Job Description As Senior Cabling Engineer you will be responsible for: Installation, preparation, splicing and testing of singlemode and multimode optic fibre. Installation, termination and testing of category 6, UTP and STP coaxial, multi-core voice cables Installation of cable containment, PVC and Galvanized Survey all installations prior to work commencement; ensure and confirm that the work instructions include appropriate equipment and match customer requirements Communicate with Service Desk/IT/Sales Support to clarify in case there is insufficient information or mismatch of details was identified Add, Moves and Changes Perform cable moves and changes to existing systems as required following the instructions and best industry standards Ensure that all Add/Moves/Changes (A/M/C) are approved, correctly recorded, labelled and reported to the line manager and Sales Support team Testing Test and label each installation complying with industry standards. Ensure that team members are following correct testing methods and procedures at any time, advise where necessary to ensure consistency across the team Monitor and report test equipment condition, ensure proper storage and maintenance Cable Management Take responsibility for day to day cable management within the risers and cable routes including the supervision and advisory to the customers and cabling contractors on correct and safe usage of infrastructure Work closely with team members to improve and implement methods of reducing cable wastage and to ensure that correct materials are used at all times (i.e. correct cable length) Monitor the quality of work during and after installations Health & Safety Leadership & Training Mentoring junior engineers Adhering to compliance requirements for Health and Safety, Environmental, Quality, Information Security and Data Protection relevant to your job, function and location. Qualifications For development purposes the following knowledge, skills and experience are required. Significant experience in fusion splicing. Significant experience in copper termination. Significant experience in Fibre and copper cabling . segnificant experinace in PVC and Galvinized continemnt. Prior experience in cabling within the telecoms industry and within the MOJ inductry (Courts & Prisons) . Good knowledge of industry standards. Prior experience of testing and fault-finding on all cable type. Benefits We offer a competitive remuneration package reflective of the candidate s skills and experience, along with a range of benefits typical for roles within the IT sector in Surrey, including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form .

Are you an experienced Mobiles Sales professional looking to be part of a global organisation but selling at a local level ? We are recruiting a Business Development Manager to be the Mobiles Specialist for an established telecoms organisation where you will be responsible for achieving new business and sales targets WHY Purpose: To Sell the Business s Products and Services and Future Mobile Proposition to the SME Market in the Coventry, Warwickshire and Northamptonshire Area. As a leading telecoms company, we should be maximising the potential in our base to sell mobile and to be recognised as the No 1 mobile supplier in the Business Market. WITH WHO Relationships: With KDM within the SME Market (Managing Directors, IT Directors, Sales Directors and Finance Directors You will need to be able to sell to Top Team Decision Makers in organisations from 5 man bands to 100+ Employees. With your sales Colleagues. 14 Desk based Sales, 3 Field Sales, 5 Hybrid Field Sales and 5 Customer Service Colleagues to support and help you achieve the mobile target. You will need to be able to work with a close knit sales team, working to the same goals as a team whilst also achieving your personal targets. You will also need to be able to build an effective relationship with the service team to ensure we limit the time taken to deal with any potential sales order issues. The relationship with your sales team is vital to the success of your role. You want them to be proactively finding opportunity for you to go and close to supplement the work you are doing. With the Management Team: 2 Sales Manager. The Operations Manager. 3 Team Leaders and a Managing Director. It is important that you have the same goals as your Peers, which is to over achieve on all target areas whilst at the same time delivering world class customer service. With internal Departments and also Key Members of the Support Team It is important that you manage any inbound calls from customers confidently and accurately and ensure they are passed to the relevant team within to help resolve any issues. It is also key that you build and develop relationships with key who are there to help you develop. WHAT Activities: We would expect this person to be highly driven. A high work ethic and an ability to make a high number of outbound business development calls to the SME Market. We would also expect this candidate to Landscape all customers and work/manage a prospect bank for mobiles. Knowing your prospect and your customers is vital to making this position work. Making a Minimum 75 Outbound Calls in a B2B environment to over achieve your sales targets At least 3 days per week. We would expect you to book 5 Meetings per week for new business. You will have the support of a Mobile Specialist To Take Ownership of all of your targets and deliver on a consistent Basis NEEDS Inputs: Need to be able to work unsupervised, as part of a team and able to achieve results through virtual team working. An appreciation of confidentiality is essential. Understand and comply with regulatory, fair trading and competition roles. Must be able to work in front of a VDU for long periods of time. SKILLS Key Competencies: CULTUAL and BEHAVOURIAL FIT: • Trustworthy • High Work Ethic • Work with High Integrity • Disciplined • Positive Mental Attitude. TECHNICAL SKILLS: To be computer Literate. EXPERIENCE: Must Have B2B Mobile Sales Experience Minimum 2 Years QUALIFICATIONS: 5 GCSE s Level 6 And Above.

Prestigious opportunity with a Global manufacturing company for an experienced IT Manager to lead our UK technology operations from our HQ site, the backbone of our global infrastructure. This is a hands-on leadership role managing a small helpdesk team while working closely with our international infrastructure team and playing a key part in keeping our business running smoothly day to day and at scale.From presenting hardware refresh plans to stakeholders and physically racking servers, you will be responsible for: - Day-to-day management of a team of 3-5 helpdesk technicians Acting as the escalation point for complex or sensitive issues Overseeing the UK office servers, which host core business systems Collaborating with our wider infrastructure team on projects, upgrades, and incident response Owning the end-to-end IT onboarding experience for new starters Asset and Device Management Working with stakeholders to document current processes and formalise them into clear, repeatable SOPs Supporting physical IT tasks as needed - cabling, equipment moves, hardware swaps This role includes an element of travel. You will occasionally be required to visit our other sites, including internationally, and initial training will take place at our US operations. If you possess a combination of the following skills, then LET'S TALK! Proven experience in an IT management or senior IT role Comfortable leading a small team and managing helpdesk operations Confident working hands-on with hardware and physical infrastructure Experience managing mobile devices (iOS) and associated accounts Valid passport and willingness to travel internationally (approx. 10% of role, including initial US-based training) Windows Server experience (Active Directory, Group Policy, DNS/DHCP) Familiarity with Microsoft Exchange (on-premise or hybrid) Experience supporting ERP or accounting systems is advantageous but not essential. Background working in a multi-site or international IT environment MDM platform experience (Intune, Jamf, or similar) is nice to have but not essential. In return, you will be rewarded with the opportunity to shape and grow the IT function as the business scales, an enviable office environment in the Yorkshire Dales, with free on-site parking, and a tight-knit team. Company Pension with salary exchange Private Health Insurance 28 days annual leave, increasing with length of service On-site catering and free on-site parking Cycle to Work scheme (after probation) Access to our employee discounts portal (after probation) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) About Flotek: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Provide excellent customer service by communicating effectively and professionally with our partners. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service. Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching. Coach Team Leaders to take ownership of partner queries to deliver world class service. Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Solid experience in customer service (excellent verbal and written communication skills required). Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls. Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader. Ability to prioritise personal and team workload. Holds a Full UK valid driving license Benefits: Salary dependent on experience Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.

Network Manager Location: Winscombe, Somerset (onsite role) Salary: 37k - 45k Role Profile Your responsibilities as a Network Manager will be: Be responsible for the day-to-day operation, support, and continuous improvement of the our IT systems and digital services. Manage and develop the on-site IT support team, providing clear direction, coaching, and performance management. Own service quality, availability, and user experience, ensuring incidents and problems are managed effectively and underlying issues are addressed. Act as the senior on-site escalation point for IT issues, service concerns, and incidents. Contribute to and deliver our IT and digital strategy in collaboration with senior leadership, ensuring alignment with educational, safeguarding, and operational priorities. Work with the Head of IT Services to prepare, forecast, and manage IT budgets. Maintain oversight of the our infrastructure, cloud services, applications, and data, ensuring resilience, continuity, and security. Own cyber security controls and data protection responsibilities. Develop and maintain business continuity and disaster recovery arrangements for IT services. Manage relationships with suppliers and third-party service providers, ensuring value for money and service quality. Ensure appropriate documentation, asset records, and technical knowledge are maintained. Technical Knowledge: Windows 10 and Windows 11 Windows Server 2019 and 2022, including hybrid environments Microsoft 365 services, including Exchange Online, Intune, and identity platforms Active Directory, Group Policy, and directory services Networking technologies including TCP/IP, VLANs, switching, routing, firewalls, VPNs, and WAN connectivity Wired and wireless enterprise networking environments Virtualisation and cloud platforms, including on-prem and Azure-based services Backup, recovery, and resilience technologies Virtual desktop and remote access technologies, including AVD or equivalent ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

You will be ensuring high-quality service delivery, process optimization, and team resilience in a high-pressure, regulated environment. The position combines strategic oversight, team leadership, and hands-on guidance on complex escalations while fostering a supportive culture and driving continuous improvement. You will have some of the following skills and experience; Proven experience in IT support management or solutions engineering leadership, preferably in healthcare, medical imaging, or regulated environments (5+ years, with 3+ in a leadership role). Technical Depth : Strong knowledge of networking, hardware, software troubleshooting, PACS, DICOM/HL7, and image routing solutions. Tool Proficiency : Experience with Microsoft SQL Server, Microsoft Server OS, Microsoft Azure-based installations, and support platforms like Zendesk for issue tracking and resolution. Leadership Skills : Demonstrated ability to lead teams in high-pressure environments, mentor engineers, conduct training, and drive operational/process improvements. Customer Resilience : High self-esteem and resilience to manage demanding client interactions while maintaining trust and delivering results. Core Competencies : Excellent problem-solving, organizational, interpersonal, communication, and motivational skills; ability to thrive under pressure while supporting team well-being. AI Familiarity : Knowledge of AI/ML tools or concepts (e.g., supporting AI-driven support agents or diagnostics).

Service Desk Manager London (hybrid working) 70,000 PA A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment. Supporting a diverse user base across office, remote and site locations, you'll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams. Key Responsibilities Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first culture Act as the senior escalation point for major incidents and complex technical issues Own end-to-end incident, request, problem and change management aligned to ITIL best practice Oversee ticket queues, workload distribution, SLA/OLA adherence and ticket quality Produce regular service reporting (SLAs, backlog, ticket ageing, trends, first-time fix rates) and provide insights to leadership Drive continuous improvement through root cause analysis, gap analysis and service optimisation initiatives Coordinate service desk involvement in projects, rollouts, migrations and onboarding/offboarding activities Work closely with infrastructure, security, applications teams and third-party suppliers to ensure effective service delivery Maintain and improve knowledge management, documentation and standard operating procedures Ensure alignment with governance frameworks (ISO 27001, Cyber Essentials Plus) and internal controls Manage supplier relationships and support vendor performance and accountability Requirements Proven experience managing a Service Desk in a multi-site, complex environment Strong leadership experience managing and developing support teams Excellent stakeholder engagement and customer service skills Strong experience with ITSM tools (ServiceNow essential) Solid understanding of ITIL practices (Incident, Problem, Change Management) Experience with Microsoft environments (M365, Azure AD / Entra ID, Intune, Windows 10/11, Teams, SharePoint) Knowledge of IT asset & service management (ITAM/SAM) principles Experience managing third-party suppliers and service performance Strong reporting, analytical and service improvement capability Ability to operate in a fast-paced, high-demand environment

Your new company A leading recruitment organisation with over 50 years of experience recruiting across multiple specialisms and over 30 countries. They employ over 10,000 people worldwide and prioritise a people-centred approach, helping both organisations and individuals to meet their goals. They currently have a need to bring in a Head of PMO to establish and lead a Project management office for the Technology, Operations and Optimisation programme, which is a high-profile programme to transform the technology landscape of the organisation. Your new role The Head of PMO will be required to establish a consistent delivery governance model, ensuring disciplined execution of the portfolio and providing transparency across scope, schedule, cost, risk and benefits. The Head of PMO will enable delivery outcomes by co-ordinating cross-programme execution, managing dependencies across global regions and ensuring operational readiness for go-lives and transitions into run. The Head of PMO will be required to lead and develop a team of technical Project Managers, fostering a high-performance engineering culture with accountability and continuous improvement. The Head of PMO will be required to ensure consistent planning, RAID/ dependency management, cutover governance, stakeholder reporting and executive steering preparation. In partnership with the Technology Enterprise Portfolio Management, the roleholder will ensure alignment of project methodologies, templates, KPI's, auditability, deliver cadence and quarterly portfolio reviews. The Head of PMO will co-ordinate project developers across global regions (America, APAC, UK&I & CEMEA) and will ensure regulatory and operational needs are addressed. They will work with Infrastructure, Platform, Service Desk, IM & Tooling to align roadmaps, dependencies and readiness. They will also be required to ensure vendor-led activities meet delivery criteria, milestones and documentation standards. What you'll need to succeed Experience working in a Head of PMO capacity previously Strong leadership skills and ability to manage and mentor a team of Technical Project Managers Strong experience supporting a large technology transformation programme previously 3rd party vendor relationship management skills Experience working on global transformation programmes Knowledge of the recruitment industry nice to have What you'll get in return Competitive basic salary up to 117,000 Various benefits Hybrid working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)