We are currently recruiting for Technical Writers: Mechanical Engineering to join a Central Gov. Authority for a great project of 2+ years, in Kent - UK - working on site 4 days/ week Essential Experience Mechanical engineering qualification (HND/HNC) Conventional Project Engineering Design experience Working experience CDM regulations Knowledge of AutoCAD (beneficial) Nuclear experience or Industrial Experience (beneficial) Interviews will start as soon good candidates are available, if you are interested do not delay the response and forward you updated CV today. If you would like to discuss further about this opportunity or others in the UK Public Sector, please contact us (phone number removed) (extension 8144) and ask for Cristina Ghenu or you may email me at (url removed)
31/03/2026
Contractor
We are currently recruiting for Technical Writers: Mechanical Engineering to join a Central Gov. Authority for a great project of 2+ years, in Kent - UK - working on site 4 days/ week Essential Experience Mechanical engineering qualification (HND/HNC) Conventional Project Engineering Design experience Working experience CDM regulations Knowledge of AutoCAD (beneficial) Nuclear experience or Industrial Experience (beneficial) Interviews will start as soon good candidates are available, if you are interested do not delay the response and forward you updated CV today. If you would like to discuss further about this opportunity or others in the UK Public Sector, please contact us (phone number removed) (extension 8144) and ask for Cristina Ghenu or you may email me at (url removed)
Deerfoot Recruitment Solutions Limited
City, London
Bid Writer Government Framework - Infrastructure, Applications and Digital Transformation 80k - 90k + Generous Benefits / Bonus Full Time / Permanent Benefits include - Bonus, Training, Medical Plan, Dental, Health, Pension, Group Income Protection, Eye Test, Gym Discount, Cycle to work scheme and many more. Hybrid Working Base office locations to choose from: London, Telford, Abingdon, Birmingham, Bath, Glasgow, Inverness, Leeds, Liverpool, Manchester, Narin, Newbury, Newcastle, Stevenage, Wales Pontypridd, Warrington, Woking and Worthing. You must be eligible and willing to undergo SC security clearance. Deerfoot Recruitment is proud to be assisting a leading Global Consultancy in their search for an experienced Technical Bid Writer (Infrastructure, Applications and Digital Transformation) to join their growing team. This is an exciting opportunity to play a pivotal role in shaping and driving complex bids and proposals that have a strategic impact on major business pursuits. This position is offered on a hybrid working model, with flexibility for candidates based anywhere in the UK, and occasional travel as required for collaboration and client engagement. There will be a requirement to attend the Telford office once per month with overnight stay. You will also work closely with the public sector team who are based in London. Expenses to Telford and any other sites will be reimbursed from the candidate's base office. As Technical Bid Writer, you will be responsible for managing the full bid lifecycle across RFXs and proactive pursuits. You will ensure compliance, quality, and consistency throughout the process working closely with stakeholders across sales, solutioning, finance, and leadership teams. The successful candidate will bring strong analytical thinking, storytelling capability, and the ability to build and maintain trusted relationships across a variety of internal and external stakeholders. Key Responsibilities: Lead and coordinate bid responses from initial planning through to submission Ensure all client deliverables meet high standards of quality, consistency, and strategic alignment Collaborate with subject matter experts to develop compelling pursuit storyboards and value propositions Manage stakeholder communication, governance, and budget considerations across complex projects Ideal Candidate Profile: Consistent and demonstrable experience of large and/or complex deals in which the quality of written submissions is a key factor in winning the deal. Demonstrable experience in winning public sector bids including common government frameworks. Broad experience of technical writing, for example on topics such as Infrastructure, Applications and Digital Transformation, blending traditional offerings experience with innovative technologies and approaches. Strong copywriting skills applied to technical subject matter and clearly articulating win themes and business value. Able to develop junior and inexperienced team members on best practice writing skills. Desirable skills: APMP certification would be an advantage but not essential (Association of Proposal Management Professionals) If you're a skilled Bid Writer looking for your next challenge within a forward-thinking, fast-paced environment, we would love to hear from you. Bid Writer / Proposal Writer / Tender Writer / Bid Author / Proposal Author / Technical Bid Writer / Government Bid Writer / IT Bid Writer / Public Sector Bid Writer /Framework Bid Writer Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
31/03/2026
Full time
Bid Writer Government Framework - Infrastructure, Applications and Digital Transformation 80k - 90k + Generous Benefits / Bonus Full Time / Permanent Benefits include - Bonus, Training, Medical Plan, Dental, Health, Pension, Group Income Protection, Eye Test, Gym Discount, Cycle to work scheme and many more. Hybrid Working Base office locations to choose from: London, Telford, Abingdon, Birmingham, Bath, Glasgow, Inverness, Leeds, Liverpool, Manchester, Narin, Newbury, Newcastle, Stevenage, Wales Pontypridd, Warrington, Woking and Worthing. You must be eligible and willing to undergo SC security clearance. Deerfoot Recruitment is proud to be assisting a leading Global Consultancy in their search for an experienced Technical Bid Writer (Infrastructure, Applications and Digital Transformation) to join their growing team. This is an exciting opportunity to play a pivotal role in shaping and driving complex bids and proposals that have a strategic impact on major business pursuits. This position is offered on a hybrid working model, with flexibility for candidates based anywhere in the UK, and occasional travel as required for collaboration and client engagement. There will be a requirement to attend the Telford office once per month with overnight stay. You will also work closely with the public sector team who are based in London. Expenses to Telford and any other sites will be reimbursed from the candidate's base office. As Technical Bid Writer, you will be responsible for managing the full bid lifecycle across RFXs and proactive pursuits. You will ensure compliance, quality, and consistency throughout the process working closely with stakeholders across sales, solutioning, finance, and leadership teams. The successful candidate will bring strong analytical thinking, storytelling capability, and the ability to build and maintain trusted relationships across a variety of internal and external stakeholders. Key Responsibilities: Lead and coordinate bid responses from initial planning through to submission Ensure all client deliverables meet high standards of quality, consistency, and strategic alignment Collaborate with subject matter experts to develop compelling pursuit storyboards and value propositions Manage stakeholder communication, governance, and budget considerations across complex projects Ideal Candidate Profile: Consistent and demonstrable experience of large and/or complex deals in which the quality of written submissions is a key factor in winning the deal. Demonstrable experience in winning public sector bids including common government frameworks. Broad experience of technical writing, for example on topics such as Infrastructure, Applications and Digital Transformation, blending traditional offerings experience with innovative technologies and approaches. Strong copywriting skills applied to technical subject matter and clearly articulating win themes and business value. Able to develop junior and inexperienced team members on best practice writing skills. Desirable skills: APMP certification would be an advantage but not essential (Association of Proposal Management Professionals) If you're a skilled Bid Writer looking for your next challenge within a forward-thinking, fast-paced environment, we would love to hear from you. Bid Writer / Proposal Writer / Tender Writer / Bid Author / Proposal Author / Technical Bid Writer / Government Bid Writer / IT Bid Writer / Public Sector Bid Writer /Framework Bid Writer Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Technical Author - Aerospace 40,000 - 45,000 + Remote + Flexi Time + Healthcare + Benefits Monday - Friday, 37 Hours Per Week Remote - Office In Hertfordshire Do you have knowledge of ground based defence systems? Are you interested in a varied & technically challenging role within an industry leading engineering group who are offering flexible working hours, a remote working model and multiple progression paths? Due to continued growth my client is looking for a technical author to join their team who are based in Hertfordshire. The successful applicant will be responsible for creating and maintaining technical documentation supporting ground based air defence systems. In this varied role you will be working with a range of departments including the projects, design, engineering and technical teams to create clear instructions and documents for customers, engineers and operators. You will play a vital role in ensuring that all customer, industry and in house standards are being achieved whilst driving continuous improvement of documentation processes. You will be working for a world leading engineering business who have multiple sites across Europe. They have continued to expand over the past 50 years and are continuing to hire throughout each department. Known for excellent staff benefits, training and development this is a great time to join the team. If you want the opportunity to build out your own division and expanding your skills and knowledge, this is the perfect role for you. For more information please click apply and contact Patrick Walsh - REF4911 - (phone number removed) The Role: Working with a range of teams including; design, projects & engineering Creating and maintaining technical manuals and documents Fully remote - site in Hertfordshire (needed to travel there when required) The Candidate: Ground Based Defence Systems knowledge Familiar with technical documentation and manuals Able to commute to Hertfordshire when required Able to pass SC clearance Consultant: Patrick Walsh elix Sourcing Solutions is a specialist recruiter for Engineering, IT and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. Technical Author Technical Support Author Documents Manuals Writing Writer Ground Based Aerospace Defence Engineering Engineer Project Manager Programme Supply Chain Budget Training Development Manager Management Manufacturing Manufacturer Manufactured Manufacture Engineering Engineered Automotive Head Of Director Cars Aerospace Tooling Catia Design Project V5 Progression Manager Hybrid Remote Hertfordshire Stevenage Hertford Luton Hitchin Bedfordshire OxfordShire Cambridgeshire Northamptonshire Essex
27/03/2026
Full time
Technical Author - Aerospace 40,000 - 45,000 + Remote + Flexi Time + Healthcare + Benefits Monday - Friday, 37 Hours Per Week Remote - Office In Hertfordshire Do you have knowledge of ground based defence systems? Are you interested in a varied & technically challenging role within an industry leading engineering group who are offering flexible working hours, a remote working model and multiple progression paths? Due to continued growth my client is looking for a technical author to join their team who are based in Hertfordshire. The successful applicant will be responsible for creating and maintaining technical documentation supporting ground based air defence systems. In this varied role you will be working with a range of departments including the projects, design, engineering and technical teams to create clear instructions and documents for customers, engineers and operators. You will play a vital role in ensuring that all customer, industry and in house standards are being achieved whilst driving continuous improvement of documentation processes. You will be working for a world leading engineering business who have multiple sites across Europe. They have continued to expand over the past 50 years and are continuing to hire throughout each department. Known for excellent staff benefits, training and development this is a great time to join the team. If you want the opportunity to build out your own division and expanding your skills and knowledge, this is the perfect role for you. For more information please click apply and contact Patrick Walsh - REF4911 - (phone number removed) The Role: Working with a range of teams including; design, projects & engineering Creating and maintaining technical manuals and documents Fully remote - site in Hertfordshire (needed to travel there when required) The Candidate: Ground Based Defence Systems knowledge Familiar with technical documentation and manuals Able to commute to Hertfordshire when required Able to pass SC clearance Consultant: Patrick Walsh elix Sourcing Solutions is a specialist recruiter for Engineering, IT and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. Technical Author Technical Support Author Documents Manuals Writing Writer Ground Based Aerospace Defence Engineering Engineer Project Manager Programme Supply Chain Budget Training Development Manager Management Manufacturing Manufacturer Manufactured Manufacture Engineering Engineered Automotive Head Of Director Cars Aerospace Tooling Catia Design Project V5 Progression Manager Hybrid Remote Hertfordshire Stevenage Hertford Luton Hitchin Bedfordshire OxfordShire Cambridgeshire Northamptonshire Essex
Technical Author (Contract) Rate: £425 - £460 all-in Duration: 6 months - Inside IR35 Location: 3 days onsite in Sheffield, Birmingham, or Edinburgh We are looking for a Technical Author to work alongside DevSecOps Engineers, translating technical findings into clear, concise documentation and presentations for senior security leadership. This role suits someone who thrives on bringing structure and clarity to complex information. Key Responsibilities Partner with DevSecOps Engineers to develop documentation, presentations, and reports. Translate highly technical concepts into clear, accessible content for both technical and non-technical audiences. Maintain and improve process documentation, technical manuals, and security reporting. Create professional, engaging presentations for senior stakeholders. Contribute to knowledge-sharing practices, ensuring accuracy and consistency across materials. Skills & Experience Proven background as a Technical Author/Writer in IT, DevOps, or cybersecurity. Proficient with Jira and Confluence (or similar documentation tools). Strong communication skills with the ability to simplify complex technical language. Experience developing presentations and structured documentation for senior leadership. Collaborative and detail-oriented, able to work closely with engineers and stakeholders.
03/10/2025
Contractor
Technical Author (Contract) Rate: £425 - £460 all-in Duration: 6 months - Inside IR35 Location: 3 days onsite in Sheffield, Birmingham, or Edinburgh We are looking for a Technical Author to work alongside DevSecOps Engineers, translating technical findings into clear, concise documentation and presentations for senior security leadership. This role suits someone who thrives on bringing structure and clarity to complex information. Key Responsibilities Partner with DevSecOps Engineers to develop documentation, presentations, and reports. Translate highly technical concepts into clear, accessible content for both technical and non-technical audiences. Maintain and improve process documentation, technical manuals, and security reporting. Create professional, engaging presentations for senior stakeholders. Contribute to knowledge-sharing practices, ensuring accuracy and consistency across materials. Skills & Experience Proven background as a Technical Author/Writer in IT, DevOps, or cybersecurity. Proficient with Jira and Confluence (or similar documentation tools). Strong communication skills with the ability to simplify complex technical language. Experience developing presentations and structured documentation for senior leadership. Collaborative and detail-oriented, able to work closely with engineers and stakeholders.
Technical Data Engineer - Airbus Location: Filton, Bristol (60% onsite) Hours: 35 per week (4.5 days, flexible between 7am-7pm) Pay: 33.64/hr PAYE 45.00/hr Umbrella Security Clearance: BPSS+ (completed by Airbus Security) IR35: Inside About the Role Are you passionate about aviation and technical documentation? Join Airbus as a Technical Data Engineer and play a vital part in supporting the safety and efficiency of aircraft operations worldwide. You'll be part of a dynamic, transnational team responsible for producing and delivering maintenance manuals and documentation for our customers, with a focus on landing gear systems. This is a fantastic opportunity to work within the Filton systems team, providing high-quality technical data and maintenance manuals (AMM and TSM) to airlines and operators. You'll be at the heart of ensuring aircraft are maintained safely and efficiently throughout their lifecycle. Key Responsibilities Deliver high-quality documentation: Produce and update Aircraft Maintenance Manuals (AMM) and Troubleshooting Manuals (TSM) for landing gear systems, ensuring accuracy and compliance with EASA regulations. Support customers: Provide daily support to airlines and operators, answering queries and resolving issues to keep aircraft flying safely. Collaborate and lead: Chair review meetings with design offices and subcontractors, manage workloads, and ensure timely delivery of documentation. Continuous improvement: Propose and implement enhancements to technical data processes, documentation production, and digital initiatives. Quality and compliance: Uphold safety rules, quality standards, and technical data guidelines, acting with integrity and commitment to compliance. Customer interface: Represent the department at decision-making meetings and provide feedback on customer needs. About You We're looking for someone with: Aerospace engineering or aircraft maintenance experience Strong knowledge of aircraft maintenance, systems, and production processes Awareness of international authoring standards and tools Experience in aircraft configuration management A dynamic, proactive, and positive mindset Excellent communication and organisational skills Curiosity and openness to change and continuous improvement Ability to work collaboratively and manage priorities Hands-on experience with aircraft (e.g., RAF or similar) is highly desirable, but we also welcome applications from technical writers with relevant expertise. Ready to take your career to new heights? Apply now and join Guidant Global in partnership with Airbus, where your expertise will help keep the world's aircraft safe, efficient, and ready for tomorrow.
01/10/2025
Contractor
Technical Data Engineer - Airbus Location: Filton, Bristol (60% onsite) Hours: 35 per week (4.5 days, flexible between 7am-7pm) Pay: 33.64/hr PAYE 45.00/hr Umbrella Security Clearance: BPSS+ (completed by Airbus Security) IR35: Inside About the Role Are you passionate about aviation and technical documentation? Join Airbus as a Technical Data Engineer and play a vital part in supporting the safety and efficiency of aircraft operations worldwide. You'll be part of a dynamic, transnational team responsible for producing and delivering maintenance manuals and documentation for our customers, with a focus on landing gear systems. This is a fantastic opportunity to work within the Filton systems team, providing high-quality technical data and maintenance manuals (AMM and TSM) to airlines and operators. You'll be at the heart of ensuring aircraft are maintained safely and efficiently throughout their lifecycle. Key Responsibilities Deliver high-quality documentation: Produce and update Aircraft Maintenance Manuals (AMM) and Troubleshooting Manuals (TSM) for landing gear systems, ensuring accuracy and compliance with EASA regulations. Support customers: Provide daily support to airlines and operators, answering queries and resolving issues to keep aircraft flying safely. Collaborate and lead: Chair review meetings with design offices and subcontractors, manage workloads, and ensure timely delivery of documentation. Continuous improvement: Propose and implement enhancements to technical data processes, documentation production, and digital initiatives. Quality and compliance: Uphold safety rules, quality standards, and technical data guidelines, acting with integrity and commitment to compliance. Customer interface: Represent the department at decision-making meetings and provide feedback on customer needs. About You We're looking for someone with: Aerospace engineering or aircraft maintenance experience Strong knowledge of aircraft maintenance, systems, and production processes Awareness of international authoring standards and tools Experience in aircraft configuration management A dynamic, proactive, and positive mindset Excellent communication and organisational skills Curiosity and openness to change and continuous improvement Ability to work collaboratively and manage priorities Hands-on experience with aircraft (e.g., RAF or similar) is highly desirable, but we also welcome applications from technical writers with relevant expertise. Ready to take your career to new heights? Apply now and join Guidant Global in partnership with Airbus, where your expertise will help keep the world's aircraft safe, efficient, and ready for tomorrow.
Technical Data Engineer - Airbus Location: Filton, Bristol (60% onsite) Hours: 35 per week (4.5 days, flexible between 7am-7pm) Pay: £33.64/hr PAYE £45.00/hr Umbrella Security Clearance: BPSS+ (completed by Airbus Security) IR35: Inside About the Role Are you passionate about aviation and technical documentation? Join Airbus as a Technical Data Engineer and play a vital part in supporting the safety and efficiency of aircraft operations worldwide. You'll be part of a dynamic, transnational team responsible for producing and delivering maintenance manuals and documentation for our customers, with a focus on landing gear systems. This is a fantastic opportunity to work within the Filton systems team, providing high-quality technical data and maintenance manuals (AMM and TSM) to airlines and operators. You'll be at the heart of ensuring aircraft are maintained safely and efficiently throughout their lifecycle. Key Responsibilities Deliver high-quality documentation: Produce and update Aircraft Maintenance Manuals (AMM) and Troubleshooting Manuals (TSM) for landing gear systems, ensuring accuracy and compliance with EASA regulations. Support customers: Provide daily support to airlines and operators, answering queries and resolving issues to keep aircraft flying safely. Collaborate and lead: Chair review meetings with design offices and subcontractors, manage workloads, and ensure timely delivery of documentation. Continuous improvement: Propose and implement enhancements to technical data processes, documentation production, and digital initiatives. Quality and compliance: Uphold safety rules, quality standards, and technical data guidelines, acting with integrity and commitment to compliance. Customer interface: Represent the department at decision-making meetings and provide feedback on customer needs. About You We're looking for someone with: Aerospace engineering or aircraft maintenance experience Strong knowledge of aircraft maintenance, systems, and production processes Awareness of international authoring standards and tools Experience in aircraft configuration management A dynamic, proactive, and positive mindset Excellent communication and organisational skills Curiosity and openness to change and continuous improvement Ability to work collaboratively and manage priorities Hands-on experience with aircraft (e.g., RAF or similar) is highly desirable, but we also welcome applications from technical writers with relevant expertise. Ready to take your career to new heights? Apply now and join Guidant Global in partnership with Airbus, where your expertise will help keep the world's aircraft safe, efficient, and ready for tomorrow.
01/10/2025
Full time
Technical Data Engineer - Airbus Location: Filton, Bristol (60% onsite) Hours: 35 per week (4.5 days, flexible between 7am-7pm) Pay: £33.64/hr PAYE £45.00/hr Umbrella Security Clearance: BPSS+ (completed by Airbus Security) IR35: Inside About the Role Are you passionate about aviation and technical documentation? Join Airbus as a Technical Data Engineer and play a vital part in supporting the safety and efficiency of aircraft operations worldwide. You'll be part of a dynamic, transnational team responsible for producing and delivering maintenance manuals and documentation for our customers, with a focus on landing gear systems. This is a fantastic opportunity to work within the Filton systems team, providing high-quality technical data and maintenance manuals (AMM and TSM) to airlines and operators. You'll be at the heart of ensuring aircraft are maintained safely and efficiently throughout their lifecycle. Key Responsibilities Deliver high-quality documentation: Produce and update Aircraft Maintenance Manuals (AMM) and Troubleshooting Manuals (TSM) for landing gear systems, ensuring accuracy and compliance with EASA regulations. Support customers: Provide daily support to airlines and operators, answering queries and resolving issues to keep aircraft flying safely. Collaborate and lead: Chair review meetings with design offices and subcontractors, manage workloads, and ensure timely delivery of documentation. Continuous improvement: Propose and implement enhancements to technical data processes, documentation production, and digital initiatives. Quality and compliance: Uphold safety rules, quality standards, and technical data guidelines, acting with integrity and commitment to compliance. Customer interface: Represent the department at decision-making meetings and provide feedback on customer needs. About You We're looking for someone with: Aerospace engineering or aircraft maintenance experience Strong knowledge of aircraft maintenance, systems, and production processes Awareness of international authoring standards and tools Experience in aircraft configuration management A dynamic, proactive, and positive mindset Excellent communication and organisational skills Curiosity and openness to change and continuous improvement Ability to work collaboratively and manage priorities Hands-on experience with aircraft (e.g., RAF or similar) is highly desirable, but we also welcome applications from technical writers with relevant expertise. Ready to take your career to new heights? Apply now and join Guidant Global in partnership with Airbus, where your expertise will help keep the world's aircraft safe, efficient, and ready for tomorrow.
We are currently looking for a ITSM support process & work instruction author to work on a time critical project. As ITSM Support process & work instruction author, you will: * turn critical business processes and non-functional requirements into key support processes and work instructions * Develop Tier 3 Process Maps and Level 4 Work Instructions, Service Operation processes, * capture and design artefacts sufficiently to deliver the RRMC service to support the technical infrastructure and the development a business support capability * write processes and build capability workflows, work instructions and knowledge articles * develop relationships with application management service provider * Maintain the service design workstream MSP You'll have: * a strong Service process development skill within a service transition project background within Technology and IT * ITEL & ITSM experience * Previous experience of large scale technical projects * a flexible approach with a can-do attitude * a solution driven approach Current SC Clearance is desirable The role is working in service design and service support transition as a business process analyst and process author with a suitable level of experience and skills. Ideally we need someone with ITIL / ITSM experience who can work to our existing service operations lead to write operations manuals, draft L3-4 business processes (detail) and help us to refine the processes in the early days of business as usual. We have a service operations concept and high level processes already, so this is a doing type role, not strategic, to define the lower level processes and complete artefacts for readiness assurance and operations. The person needs to be able to deliver with minimum oversight ideally, working in an Agile environment.
02/10/2021
Contractor
We are currently looking for a ITSM support process & work instruction author to work on a time critical project. As ITSM Support process & work instruction author, you will: * turn critical business processes and non-functional requirements into key support processes and work instructions * Develop Tier 3 Process Maps and Level 4 Work Instructions, Service Operation processes, * capture and design artefacts sufficiently to deliver the RRMC service to support the technical infrastructure and the development a business support capability * write processes and build capability workflows, work instructions and knowledge articles * develop relationships with application management service provider * Maintain the service design workstream MSP You'll have: * a strong Service process development skill within a service transition project background within Technology and IT * ITEL & ITSM experience * Previous experience of large scale technical projects * a flexible approach with a can-do attitude * a solution driven approach Current SC Clearance is desirable The role is working in service design and service support transition as a business process analyst and process author with a suitable level of experience and skills. Ideally we need someone with ITIL / ITSM experience who can work to our existing service operations lead to write operations manuals, draft L3-4 business processes (detail) and help us to refine the processes in the early days of business as usual. We have a service operations concept and high level processes already, so this is a doing type role, not strategic, to define the lower level processes and complete artefacts for readiness assurance and operations. The person needs to be able to deliver with minimum oversight ideally, working in an Agile environment.
Our Bedford,Beds based client is looking for a 2nd Level Support Engineer to join to rapidly expanding global company.
Package on Offer
* a salary of circa £34,000-£40,000
* enhanced pension scheme
* expenses (authorised)
* laptop & phone
* healthcare
Hours of work - Mon-Fri 40 hours per week 9am -5.30pm
Location: office based mainly, sometimes field based some home working
Company Overview
The company whilst global, has a culture of a very family type feel and works very well as a team supporting one another, and this is the type of person they are looking to join their team - a team player who will get stuck in.
They work with global brands and independent clients - everyone is equally important to them and is treated with great service and care - again an expectation is that their team members really care about the job they do and who they do it for as well.
Overview:
The Role of 2nd line Support Engineer is to support the business with customer and Internal escalations through to the testing of new prodcuts .
The Support Engineer will need to be able to use their initiative in helping resolve any issues presented.
The Individual Personal Abilities & Skills Required
A strong interest and/or qualification in computer science or technology. Ideally with experience in the following areas / products.
* Testing and configuration of IP networks using Cisco, HP, Huawei & Juniper switches with integration to Ruckus, Cisco, Meraki wireless.
* Configuring and testing of the equipment before shipping to engineering team.
* Labeling of hardware and providing full documentation to the engineering team for the switch configurations.
* Creating and modifying scripts for bespoke installations
* Integrating with a bespoke authentication server.
* Knowledge of IPTV and other network services.
* Knowledge of Cisco, HP a must, Huawei and juniper advantageous along with a good understanding of wireless infrastructures.
* Able to follow testing & commissioning procedures.
* Able to work as a team member or solo
* Knowledge of Linux, Cisco,HP, Juniper, Huawei, Ruckus, Windows an advantage.
* Excellent communication skills both written and verbal
* French or German speaker and writer (b2b level) ideally
You will have/be:
* Previous work experience, ideally in an office-based technical role
* Availability to do shift work and to be flexible
* Ability to work as part of a team
* Self-motivation and drive
* Must be confident with speaking over the phone
* Flexible ‘can-do’ attitude to tasks, and ability to use own initiative
* Full Current Driving Licence
This is an opportunity to develop your career with a unique and global company that really has a family type feel. They are looking to start the right person asap so this could be an early New Year resolution to look for that new career opportunity
29/10/2018
Our Bedford,Beds based client is looking for a 2nd Level Support Engineer to join to rapidly expanding global company.
Package on Offer
* a salary of circa £34,000-£40,000
* enhanced pension scheme
* expenses (authorised)
* laptop & phone
* healthcare
Hours of work - Mon-Fri 40 hours per week 9am -5.30pm
Location: office based mainly, sometimes field based some home working
Company Overview
The company whilst global, has a culture of a very family type feel and works very well as a team supporting one another, and this is the type of person they are looking to join their team - a team player who will get stuck in.
They work with global brands and independent clients - everyone is equally important to them and is treated with great service and care - again an expectation is that their team members really care about the job they do and who they do it for as well.
Overview:
The Role of 2nd line Support Engineer is to support the business with customer and Internal escalations through to the testing of new prodcuts .
The Support Engineer will need to be able to use their initiative in helping resolve any issues presented.
The Individual Personal Abilities & Skills Required
A strong interest and/or qualification in computer science or technology. Ideally with experience in the following areas / products.
* Testing and configuration of IP networks using Cisco, HP, Huawei & Juniper switches with integration to Ruckus, Cisco, Meraki wireless.
* Configuring and testing of the equipment before shipping to engineering team.
* Labeling of hardware and providing full documentation to the engineering team for the switch configurations.
* Creating and modifying scripts for bespoke installations
* Integrating with a bespoke authentication server.
* Knowledge of IPTV and other network services.
* Knowledge of Cisco, HP a must, Huawei and juniper advantageous along with a good understanding of wireless infrastructures.
* Able to follow testing & commissioning procedures.
* Able to work as a team member or solo
* Knowledge of Linux, Cisco,HP, Juniper, Huawei, Ruckus, Windows an advantage.
* Excellent communication skills both written and verbal
* French or German speaker and writer (b2b level) ideally
You will have/be:
* Previous work experience, ideally in an office-based technical role
* Availability to do shift work and to be flexible
* Ability to work as part of a team
* Self-motivation and drive
* Must be confident with speaking over the phone
* Flexible ‘can-do’ attitude to tasks, and ability to use own initiative
* Full Current Driving Licence
This is an opportunity to develop your career with a unique and global company that really has a family type feel. They are looking to start the right person asap so this could be an early New Year resolution to look for that new career opportunity
My client, a World Class Contact Centre Service Provider and Software Developer, is looking for a Software Technical Author to join their Aylesbury based team reporting directly to the Development Manager.
The main purpose of this role is to take ownership of the production of materials for the company. This is a key appointment sitting at the crossroads of information flows in the Company.
Responsibilities include:
gathering technical input from development staff and other sources, understanding documentation requirements of internal staff, resellers and end-users; and maintaining that documentation,
and managing release notices to ensure all updates are accurately described and recorded.
My client is looking for someone who enjoys understanding code as well as documenting it, and who is willing to develop and become familiar with a plethora of industry and software language and specific terminology.
You must have excellent written and spoken English with a clear, concise and organised writing style.
The successful candidate will have the ability to document and describe software functionality to a wide readership, some of whom will be non-technical. You should have good general IT skills including proficiency in Microsoft Office, with the drive and ability to acquire new knowledge quickly. It is essential that you have excellent interpersonal and team-working skills with the ability to problem solve effectively. Previous experience as a technical author/writer would be desirable, as would a good University Degree with an understanding of modern software development techniques and standards. An appreciation of VOIP and web interface technologies would be advantageous.
This role would really suit an aspiring app/web developer with excellent English skills and some experience of software.
In return my client is offering a salary between 27-45K; negotiable depending on experience, 20 days holiday, Company Healthcare Scheme, and stock options
09/09/2016
My client, a World Class Contact Centre Service Provider and Software Developer, is looking for a Software Technical Author to join their Aylesbury based team reporting directly to the Development Manager.
The main purpose of this role is to take ownership of the production of materials for the company. This is a key appointment sitting at the crossroads of information flows in the Company.
Responsibilities include:
gathering technical input from development staff and other sources, understanding documentation requirements of internal staff, resellers and end-users; and maintaining that documentation,
and managing release notices to ensure all updates are accurately described and recorded.
My client is looking for someone who enjoys understanding code as well as documenting it, and who is willing to develop and become familiar with a plethora of industry and software language and specific terminology.
You must have excellent written and spoken English with a clear, concise and organised writing style.
The successful candidate will have the ability to document and describe software functionality to a wide readership, some of whom will be non-technical. You should have good general IT skills including proficiency in Microsoft Office, with the drive and ability to acquire new knowledge quickly. It is essential that you have excellent interpersonal and team-working skills with the ability to problem solve effectively. Previous experience as a technical author/writer would be desirable, as would a good University Degree with an understanding of modern software development techniques and standards. An appreciation of VOIP and web interface technologies would be advantageous.
This role would really suit an aspiring app/web developer with excellent English skills and some experience of software.
In return my client is offering a salary between 27-45K; negotiable depending on experience, 20 days holiday, Company Healthcare Scheme, and stock options
My client, a World Class Contact Centre Service Provider and Software Developer, is looking for a Software Technical Author to join their Aylesbury based team reporting directly to the Development Manager.
The main purpose of this role is to take ownership of the production of materials for the company. This is a key appointment sitting at the crossroads of information flows in the Company.
Responsibilities include:
gathering technical input from development staff and other sources, understanding documentation requirements of internal staff, resellers and end-users; and maintaining that documentation,
and managing release notices to ensure all updates are accurately described and recorded.
My client is looking for someone who enjoys understanding code as well as documenting it, and who is willing to develop and become familiar with a plethora of industry and software language and specific terminology.
You must have excellent written and spoken English with a clear, concise and organised writing style.
The successful candidate will have the ability to document and describe software functionality to a wide readership, some of whom will be non-technical. You should have good general IT skills including proficiency in Microsoft Office, with the drive and ability to acquire new knowledge quickly. It is essential that you have excellent interpersonal and team-working skills with the ability to problem solve effectively. Previous experience as a technical author/writer would be desirable, as would a good University Degree with an understanding of modern software development techniques and standards. An appreciation of VOIP and web interface technologies would be advantageous.
This role would really suit an aspiring app/web developer with excellent English skills and some experience of software.
In return my client is offering a salary between 27-45K; negotiable depending on experience, 20 days holiday, Company Healthcare Scheme, and stock options
09/09/2016
My client, a World Class Contact Centre Service Provider and Software Developer, is looking for a Software Technical Author to join their Aylesbury based team reporting directly to the Development Manager.
The main purpose of this role is to take ownership of the production of materials for the company. This is a key appointment sitting at the crossroads of information flows in the Company.
Responsibilities include:
gathering technical input from development staff and other sources, understanding documentation requirements of internal staff, resellers and end-users; and maintaining that documentation,
and managing release notices to ensure all updates are accurately described and recorded.
My client is looking for someone who enjoys understanding code as well as documenting it, and who is willing to develop and become familiar with a plethora of industry and software language and specific terminology.
You must have excellent written and spoken English with a clear, concise and organised writing style.
The successful candidate will have the ability to document and describe software functionality to a wide readership, some of whom will be non-technical. You should have good general IT skills including proficiency in Microsoft Office, with the drive and ability to acquire new knowledge quickly. It is essential that you have excellent interpersonal and team-working skills with the ability to problem solve effectively. Previous experience as a technical author/writer would be desirable, as would a good University Degree with an understanding of modern software development techniques and standards. An appreciation of VOIP and web interface technologies would be advantageous.
This role would really suit an aspiring app/web developer with excellent English skills and some experience of software.
In return my client is offering a salary between 27-45K; negotiable depending on experience, 20 days holiday, Company Healthcare Scheme, and stock options