IT Manager Base salary from 40,000 to 55,000 based on experience Hybrid - Central London Our client is a fast-growing luxury travel company who specialise in worldwide bespoke travel itineraries. They create unforgettable tours which are focused on personalised design, authentic experiences, and responsible travel. They are now recruiting for an experienced and hands-on IT Manager to oversee and deliver IT operations across their three London based sites. This role will act as the primary point of contact for all IT support, ensuring a secure, efficient, and user-friendly technology environment while supporting both day-to-day operations and long-term IT strategy. This is an excellent opportunity for a proactive IT professional looking to take ownership of IT operations and contribute to the ongoing development of a growing organisation's technology environment. To be considered, candidates must have previous IT Management experience gained within an SME business. This role is offered on a hybrid basis. IT Manager responsibilities: Act as the first point of contact for all IT queries, providing friendly and responsive technical support Manage the full lifecycle of IT equipment, including setup, maintenance, repair, and decommissioning Implement and improve helpdesk processes to ensure efficient issue resolution Conduct audits of hardware, software, licences, and IT processes to identify improvements Monitor network performance and coordinate with external vendors and service providers Manage onboarding and offboarding processes, including equipment and access management Oversee software licences, subscriptions, and vendor relationships Support IT projects and advise on infrastructure improvements and technology investments IT Manager Experience Required: Extensive IT generalist experience, ideally in a multi-site environment Strong background in IT support, systems administration, and infrastructure management Knowledge of Windows and/or macOS environments and productivity tools Understanding of cybersecurity, data protection, and backup strategies Experience managing networks, hardware, cloud tools, and vendors Highly organised, proactive, and able to work independently across multiple locations Service-focused with a personable and professional approach to user support IT Manager Salary and Benefits Base salary from 40,000 to 55,000 based on experience Full training and mental wellbeing support 25 days annual leave Hybrid working Pension scheme Regular social events and incentives To apply for the IT Manager role, please email your CV and a member of the team will be in contact to discuss the role and company
01/04/2026
Full time
IT Manager Base salary from 40,000 to 55,000 based on experience Hybrid - Central London Our client is a fast-growing luxury travel company who specialise in worldwide bespoke travel itineraries. They create unforgettable tours which are focused on personalised design, authentic experiences, and responsible travel. They are now recruiting for an experienced and hands-on IT Manager to oversee and deliver IT operations across their three London based sites. This role will act as the primary point of contact for all IT support, ensuring a secure, efficient, and user-friendly technology environment while supporting both day-to-day operations and long-term IT strategy. This is an excellent opportunity for a proactive IT professional looking to take ownership of IT operations and contribute to the ongoing development of a growing organisation's technology environment. To be considered, candidates must have previous IT Management experience gained within an SME business. This role is offered on a hybrid basis. IT Manager responsibilities: Act as the first point of contact for all IT queries, providing friendly and responsive technical support Manage the full lifecycle of IT equipment, including setup, maintenance, repair, and decommissioning Implement and improve helpdesk processes to ensure efficient issue resolution Conduct audits of hardware, software, licences, and IT processes to identify improvements Monitor network performance and coordinate with external vendors and service providers Manage onboarding and offboarding processes, including equipment and access management Oversee software licences, subscriptions, and vendor relationships Support IT projects and advise on infrastructure improvements and technology investments IT Manager Experience Required: Extensive IT generalist experience, ideally in a multi-site environment Strong background in IT support, systems administration, and infrastructure management Knowledge of Windows and/or macOS environments and productivity tools Understanding of cybersecurity, data protection, and backup strategies Experience managing networks, hardware, cloud tools, and vendors Highly organised, proactive, and able to work independently across multiple locations Service-focused with a personable and professional approach to user support IT Manager Salary and Benefits Base salary from 40,000 to 55,000 based on experience Full training and mental wellbeing support 25 days annual leave Hybrid working Pension scheme Regular social events and incentives To apply for the IT Manager role, please email your CV and a member of the team will be in contact to discuss the role and company
IT Manager Location: London (3 days per week) Salary: £45,000-£50,000 (dependent on experience) We are seeking an experienced and hands-on IT Manager to oversee and deliver IT operations across a UK-based travel and hospitality group with three London offices. This role will act as the primary point of contact for all IT support, ensuring a secure, efficient, and user-friendly technology environment while supporting both day-to-day operations and long-term IT strategy. Key Responsibilities Act as the first point of contact for all IT queries, providing friendly and responsive technical support Manage the full lifecycle of IT equipment, including setup, maintenance, repair, and decommissioning Maintain and improve helpdesk processes to ensure efficient issue resolution Conduct audits of hardware, software, licences, and IT processes to identify improvements Monitor network performance and coordinate with external vendors and service providers Manage onboarding and offboarding processes, including equipment and access management Strengthen cybersecurity practices and ensure compliance with UK GDPR and IT governance standards Oversee software licences, subscriptions, and vendor relationships Support IT projects and advise on infrastructure improvements and technology investments Work with senior leadership to develop short- and long-term IT strategy Skills & Experience Broad IT generalist experience, ideally in a multi-site environment Strong background in IT support, systems administration, and infrastructure management Knowledge of Windows and/or macOS environments and productivity tools Understanding of cybersecurity, data protection, and backup strategies Experience managing networks, hardware, cloud tools, and vendors Excellent communication and problem-solving skills Highly organised, proactive, and able to work independently across multiple locations Service-focused with a personable and professional approach to user support This is an excellent opportunity for a proactive IT professional looking to take ownership of IT operations and contribute to the ongoing development of a growing organisation's technology environment.
01/04/2026
Full time
IT Manager Location: London (3 days per week) Salary: £45,000-£50,000 (dependent on experience) We are seeking an experienced and hands-on IT Manager to oversee and deliver IT operations across a UK-based travel and hospitality group with three London offices. This role will act as the primary point of contact for all IT support, ensuring a secure, efficient, and user-friendly technology environment while supporting both day-to-day operations and long-term IT strategy. Key Responsibilities Act as the first point of contact for all IT queries, providing friendly and responsive technical support Manage the full lifecycle of IT equipment, including setup, maintenance, repair, and decommissioning Maintain and improve helpdesk processes to ensure efficient issue resolution Conduct audits of hardware, software, licences, and IT processes to identify improvements Monitor network performance and coordinate with external vendors and service providers Manage onboarding and offboarding processes, including equipment and access management Strengthen cybersecurity practices and ensure compliance with UK GDPR and IT governance standards Oversee software licences, subscriptions, and vendor relationships Support IT projects and advise on infrastructure improvements and technology investments Work with senior leadership to develop short- and long-term IT strategy Skills & Experience Broad IT generalist experience, ideally in a multi-site environment Strong background in IT support, systems administration, and infrastructure management Knowledge of Windows and/or macOS environments and productivity tools Understanding of cybersecurity, data protection, and backup strategies Experience managing networks, hardware, cloud tools, and vendors Excellent communication and problem-solving skills Highly organised, proactive, and able to work independently across multiple locations Service-focused with a personable and professional approach to user support This is an excellent opportunity for a proactive IT professional looking to take ownership of IT operations and contribute to the ongoing development of a growing organisation's technology environment.
Security Engineer Opportunity Scotland Region Salary: Up to £40,000 + Overtime Benefits: Company Van (Personal Use), 25 Days Holiday + Bank Holidays, Pension, Life Assurance, Flexible Working Are you a skilled Security Engineer with a passion for safeguarding high-profile sites and delivering top-tier service? Our client a leading provider of integrated security solutions is seeking a proactive and reliable engineer to join their team in the Edinburgh. This is a fantastic opportunity to work on large-scale, high-end systems across a diverse client base. Security Engineer Role Overview As a Security Engineer, you ll be responsible for fault diagnostics, planned preventative maintenance (PPM), and reactive out-of-hours support. You ll play a key role in maintaining the integrity and safety of critical infrastructure, requiring a high level of vetting due to the sensitive nature of the sites. Security Engineer Key Responsibilities Respond to service calls and complete updates via the helpdesk system Deliver courteous, efficient, and professional service at all times Maintain the company vehicle in good working order Support colleagues and contribute to a collaborative team environment Participate in the call-out rota and adapt to flexible working hours Uphold company standards and management systems Assist the Service Manager with additional duties as required Skills & Attributes Methodical problem solver with strong analytical skills Confident communicator with excellent documentation ability Organised, reliable, and self-motivated Willing to learn and share knowledge Strong customer service and telephone manner Team-oriented with a proactive mindset Technical Expertise Essential: CCTV, IT, and PID systems Access Control with Site Mustering DVR & NVR systems On-site repair capability Desirable: Galaxy Alarms, Cortech GUI, CEM Access Control Synergy, Video Matrix Systems, IP Networks RAID Recording, Gate & Barrier first-line repairs What s in It for You Our client offers a comprehensive benefits package designed to support your wellbeing and career growth: Salary up to £40,000 + Overtime Company Van (with personal use) Remote & Hybrid Working Options Flexible Hours Around Core Schedule Health & Wellbeing Programme Life Assurance (4x Annual Salary) 5% Matched Pension Scheme Holiday Carry-Over (Up to 5 Days) Reward & Recognition Programme Long Service Awards Ready to take the next step in your security engineering career? Apply today to join a forward-thinking team committed to excellence and innovation.
31/03/2026
Full time
Security Engineer Opportunity Scotland Region Salary: Up to £40,000 + Overtime Benefits: Company Van (Personal Use), 25 Days Holiday + Bank Holidays, Pension, Life Assurance, Flexible Working Are you a skilled Security Engineer with a passion for safeguarding high-profile sites and delivering top-tier service? Our client a leading provider of integrated security solutions is seeking a proactive and reliable engineer to join their team in the Edinburgh. This is a fantastic opportunity to work on large-scale, high-end systems across a diverse client base. Security Engineer Role Overview As a Security Engineer, you ll be responsible for fault diagnostics, planned preventative maintenance (PPM), and reactive out-of-hours support. You ll play a key role in maintaining the integrity and safety of critical infrastructure, requiring a high level of vetting due to the sensitive nature of the sites. Security Engineer Key Responsibilities Respond to service calls and complete updates via the helpdesk system Deliver courteous, efficient, and professional service at all times Maintain the company vehicle in good working order Support colleagues and contribute to a collaborative team environment Participate in the call-out rota and adapt to flexible working hours Uphold company standards and management systems Assist the Service Manager with additional duties as required Skills & Attributes Methodical problem solver with strong analytical skills Confident communicator with excellent documentation ability Organised, reliable, and self-motivated Willing to learn and share knowledge Strong customer service and telephone manner Team-oriented with a proactive mindset Technical Expertise Essential: CCTV, IT, and PID systems Access Control with Site Mustering DVR & NVR systems On-site repair capability Desirable: Galaxy Alarms, Cortech GUI, CEM Access Control Synergy, Video Matrix Systems, IP Networks RAID Recording, Gate & Barrier first-line repairs What s in It for You Our client offers a comprehensive benefits package designed to support your wellbeing and career growth: Salary up to £40,000 + Overtime Company Van (with personal use) Remote & Hybrid Working Options Flexible Hours Around Core Schedule Health & Wellbeing Programme Life Assurance (4x Annual Salary) 5% Matched Pension Scheme Holiday Carry-Over (Up to 5 Days) Reward & Recognition Programme Long Service Awards Ready to take the next step in your security engineering career? Apply today to join a forward-thinking team committed to excellence and innovation.
Job Title: Senior IT Technician Location: Waterlooville, Hampshire Salary: 27,780 per annum Job Type: Permanent, Full time, 52 weeks per year Working Hours: 37 hours per week, Monday to Thursday 08.30am-16.30pm and Friday 08.30am to 15.30pm (unpaid lunch break of 30 mins each day) About the role: The Governors are seeking to appoint a Senior IT Technician to join our hardworking, committed and enthusiastic IT Support team. The Senior IT Technician's role is to support the IT Support Team in the day-to-day delivery of high-quality IT services to the school. Working as part of a small team supporting a Secondary school and Sixth form college in Waterlooville and two primary schools in Portsmouth, our team supports 2,000 users and 1,200 windows devices, network infrastructure, printers, photocopiers and classroom equipment as well as CCTV, telephone system and sound and lighting equipment. If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Governors welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos. Key Responsibilities: The primary responsibilities of the role are: Network Maintenance - You will maintain network integrity and security by managing user lifecycles through Active Directory and Office 365, performing routine hardware maintenance, and overseeing firewall policies and system imaging to ensure a stable, updated environment. IT Support Helpdesk - You will manage and configure a diverse range of school-wide systems, spanning core networking, security, MDM, and multimedia while ensuring all support incidents and change requests are documented in strict accordance with team SLAs. Take ownership of support incidents - You will provide proactive, friendly technical support by efficiently managing the full ticket lifecycle from active listening and rapid resolution to clear communication and escalation when necessary, ensuring high user satisfaction. Asset Management - You will be responsible for the full lifecycle of IT and A/V infrastructure, from high-standard installation and inventory management to proactive maintenance and warranty support. Other IT Responsibilities such as setting up and operating AV equipment, assisting with out of hours school events and more. Please note this is not an exhaustive list and a full information pack with a full list of responsibilities can be found on our website. About You: Essential: 4 GCSEs (or equivalent) C and above (including Maths and English) Level 3 (or equivalent) in IT Infrastructure (or similar) Ability to work in sympathy with the ethos of the school Good verbal and written communication skills and ability to relate well to children and adults Ability to effectively use ICT packages (Office Suite and email) Displays commitment to the protection and safeguarding of children and young people Excellent communication skills Well-developed interpersonal skills Confidence Ability to see a project or task through to a successful conclusion Imagination and vision Strong commitment to team- working and partnership The following would be desirable: Knowledge of IT systems and software Ability to use relevant equipment / resources and technology A level education or beyond Willingness to train as Fire Warden/First aider The duties and responsibilities in this job description are not restrictive and the post-holder will be required to undertake other reasonable duties as requested by the line manager. Please note all staff will be required to complete and obtain a clear Enhanced DBS Benefits: Generous pension scheme Access to the canteen serving delicious home made hot and cold food An active staff association which organises staff socials throughout the year and an emphasis on staff well-being Additional Information: Closing date: Sunday 22nd February 2026 5pm Interviews: Week commencing 23rd February 2026 Please note that once you have applied for the role you will be sent an email with an application form to fill in. This form will need to be fully completed and returned for your application to be considered. Please click the APPLY to submit your application for this role and you will be sent an email with application forms to complete. Candidates with previous job titles and experience of; IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, Support Engineer, Support Technician, Desk Support, IT Support Technician, IT Support Engineer, may also be considered for this role.
31/03/2026
Full time
Job Title: Senior IT Technician Location: Waterlooville, Hampshire Salary: 27,780 per annum Job Type: Permanent, Full time, 52 weeks per year Working Hours: 37 hours per week, Monday to Thursday 08.30am-16.30pm and Friday 08.30am to 15.30pm (unpaid lunch break of 30 mins each day) About the role: The Governors are seeking to appoint a Senior IT Technician to join our hardworking, committed and enthusiastic IT Support team. The Senior IT Technician's role is to support the IT Support Team in the day-to-day delivery of high-quality IT services to the school. Working as part of a small team supporting a Secondary school and Sixth form college in Waterlooville and two primary schools in Portsmouth, our team supports 2,000 users and 1,200 windows devices, network infrastructure, printers, photocopiers and classroom equipment as well as CCTV, telephone system and sound and lighting equipment. If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Governors welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos. Key Responsibilities: The primary responsibilities of the role are: Network Maintenance - You will maintain network integrity and security by managing user lifecycles through Active Directory and Office 365, performing routine hardware maintenance, and overseeing firewall policies and system imaging to ensure a stable, updated environment. IT Support Helpdesk - You will manage and configure a diverse range of school-wide systems, spanning core networking, security, MDM, and multimedia while ensuring all support incidents and change requests are documented in strict accordance with team SLAs. Take ownership of support incidents - You will provide proactive, friendly technical support by efficiently managing the full ticket lifecycle from active listening and rapid resolution to clear communication and escalation when necessary, ensuring high user satisfaction. Asset Management - You will be responsible for the full lifecycle of IT and A/V infrastructure, from high-standard installation and inventory management to proactive maintenance and warranty support. Other IT Responsibilities such as setting up and operating AV equipment, assisting with out of hours school events and more. Please note this is not an exhaustive list and a full information pack with a full list of responsibilities can be found on our website. About You: Essential: 4 GCSEs (or equivalent) C and above (including Maths and English) Level 3 (or equivalent) in IT Infrastructure (or similar) Ability to work in sympathy with the ethos of the school Good verbal and written communication skills and ability to relate well to children and adults Ability to effectively use ICT packages (Office Suite and email) Displays commitment to the protection and safeguarding of children and young people Excellent communication skills Well-developed interpersonal skills Confidence Ability to see a project or task through to a successful conclusion Imagination and vision Strong commitment to team- working and partnership The following would be desirable: Knowledge of IT systems and software Ability to use relevant equipment / resources and technology A level education or beyond Willingness to train as Fire Warden/First aider The duties and responsibilities in this job description are not restrictive and the post-holder will be required to undertake other reasonable duties as requested by the line manager. Please note all staff will be required to complete and obtain a clear Enhanced DBS Benefits: Generous pension scheme Access to the canteen serving delicious home made hot and cold food An active staff association which organises staff socials throughout the year and an emphasis on staff well-being Additional Information: Closing date: Sunday 22nd February 2026 5pm Interviews: Week commencing 23rd February 2026 Please note that once you have applied for the role you will be sent an email with an application form to fill in. This form will need to be fully completed and returned for your application to be considered. Please click the APPLY to submit your application for this role and you will be sent an email with application forms to complete. Candidates with previous job titles and experience of; IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, Support Engineer, Support Technician, Desk Support, IT Support Technician, IT Support Engineer, may also be considered for this role.
Infrastructure Engineer (Field Based) Up to £31k Plus on-call allowance + benefits In commuting range of Lancaster (office base) The opportunity: This is a chance to join an established and growing connectivity provider in a role where you ll be involved in delivering real customer infrastructure projects across the UK. Rather than being tied to a helpdesk or internal support function, you ll be out working on-site as part of a project delivery team helping to install and maintain the network connectivity that businesses rely on every day. The work is practical and hands-on. You ll gain exposure to fibre installations, structured cabling, wireless deployments and general WAN connectivity, supporting projects from initial installation through to troubleshooting and ongoing support. There is flexibility around background. The hiring manager is particularly keen to speak with people who are early in their technical career but have already had some exposure to working on installs or infrastructure in a real-world environment and want to build on that experience. Day to day Your time will be spent supporting the delivery of infrastructure projects across customer sites. Some days will involve installing new connectivity solutions, while others will focus on fault finding, testing network performance or providing technical support to ensure projects are delivered successfully. You ll work closely with both internal teams and customers, travelling to different locations across the UK and gaining exposure to a wide range of environments. The role also includes participation in an on-call rota, so a flexible and proactive approach is important. Who we are looking for We re looking to speak with people who have previously worked in a practical technical role such as data cabling, telecoms engineering, wireless installation or field-based IT support. You don t need to be a fully fledged network engineer, but an interest in networking and a desire to develop technically will go a long way. Being within a commutable distance of Lancaster is important, as you ll often start or finish your day from the office or local project locations. A full UK driving licence is essential, along with a willingness to travel and work in varied environments. Just as important as technical exposure is attitude. This role will suit someone reliable, hands-on and keen to build a long-term career within infrastructure delivery and networking. The Next Steps If this sounds like something you d be open to exploring, or you d like to understand the business, projects and progression opportunities in more detail, you ve got a few options. You can call Joe White at CRG TEC for a straightforward conversation about the role. You can also drop Joe a message and he ll come back to you. Or, if you re happy with what you ve read, send your CV across and Joe will give you a call to talk it through properly.
31/03/2026
Full time
Infrastructure Engineer (Field Based) Up to £31k Plus on-call allowance + benefits In commuting range of Lancaster (office base) The opportunity: This is a chance to join an established and growing connectivity provider in a role where you ll be involved in delivering real customer infrastructure projects across the UK. Rather than being tied to a helpdesk or internal support function, you ll be out working on-site as part of a project delivery team helping to install and maintain the network connectivity that businesses rely on every day. The work is practical and hands-on. You ll gain exposure to fibre installations, structured cabling, wireless deployments and general WAN connectivity, supporting projects from initial installation through to troubleshooting and ongoing support. There is flexibility around background. The hiring manager is particularly keen to speak with people who are early in their technical career but have already had some exposure to working on installs or infrastructure in a real-world environment and want to build on that experience. Day to day Your time will be spent supporting the delivery of infrastructure projects across customer sites. Some days will involve installing new connectivity solutions, while others will focus on fault finding, testing network performance or providing technical support to ensure projects are delivered successfully. You ll work closely with both internal teams and customers, travelling to different locations across the UK and gaining exposure to a wide range of environments. The role also includes participation in an on-call rota, so a flexible and proactive approach is important. Who we are looking for We re looking to speak with people who have previously worked in a practical technical role such as data cabling, telecoms engineering, wireless installation or field-based IT support. You don t need to be a fully fledged network engineer, but an interest in networking and a desire to develop technically will go a long way. Being within a commutable distance of Lancaster is important, as you ll often start or finish your day from the office or local project locations. A full UK driving licence is essential, along with a willingness to travel and work in varied environments. Just as important as technical exposure is attitude. This role will suit someone reliable, hands-on and keen to build a long-term career within infrastructure delivery and networking. The Next Steps If this sounds like something you d be open to exploring, or you d like to understand the business, projects and progression opportunities in more detail, you ve got a few options. You can call Joe White at CRG TEC for a straightforward conversation about the role. You can also drop Joe a message and he ll come back to you. Or, if you re happy with what you ve read, send your CV across and Joe will give you a call to talk it through properly.
Prestigious opportunity with a Global manufacturing company for an experienced IT Manager to lead our UK technology operations from our HQ site, the backbone of our global infrastructure. This is a hands-on leadership role managing a small helpdesk team while working closely with our international infrastructure team and playing a key part in keeping our business running smoothly day to day and at scale.From presenting hardware refresh plans to stakeholders and physically racking servers, you will be responsible for: - Day-to-day management of a team of 3-5 helpdesk technicians Acting as the escalation point for complex or sensitive issues Overseeing the UK office servers, which host core business systems Collaborating with our wider infrastructure team on projects, upgrades, and incident response Owning the end-to-end IT onboarding experience for new starters Asset and Device Management Working with stakeholders to document current processes and formalise them into clear, repeatable SOPs Supporting physical IT tasks as needed - cabling, equipment moves, hardware swaps This role includes an element of travel. You will occasionally be required to visit our other sites, including internationally, and initial training will take place at our US operations. If you possess a combination of the following skills, then LET'S TALK! Proven experience in an IT management or senior IT role Comfortable leading a small team and managing helpdesk operations Confident working hands-on with hardware and physical infrastructure Experience managing mobile devices (iOS) and associated accounts Valid passport and willingness to travel internationally (approx. 10% of role, including initial US-based training) Windows Server experience (Active Directory, Group Policy, DNS/DHCP) Familiarity with Microsoft Exchange (on-premise or hybrid) Experience supporting ERP or accounting systems is advantageous but not essential. Background working in a multi-site or international IT environment MDM platform experience (Intune, Jamf, or similar) is nice to have but not essential. In return, you will be rewarded with the opportunity to shape and grow the IT function as the business scales, an enviable office environment in the Yorkshire Dales, with free on-site parking, and a tight-knit team. Company Pension with salary exchange Private Health Insurance 28 days annual leave, increasing with length of service On-site catering and free on-site parking Cycle to Work scheme (after probation) Access to our employee discounts portal (after probation) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
31/03/2026
Full time
Prestigious opportunity with a Global manufacturing company for an experienced IT Manager to lead our UK technology operations from our HQ site, the backbone of our global infrastructure. This is a hands-on leadership role managing a small helpdesk team while working closely with our international infrastructure team and playing a key part in keeping our business running smoothly day to day and at scale.From presenting hardware refresh plans to stakeholders and physically racking servers, you will be responsible for: - Day-to-day management of a team of 3-5 helpdesk technicians Acting as the escalation point for complex or sensitive issues Overseeing the UK office servers, which host core business systems Collaborating with our wider infrastructure team on projects, upgrades, and incident response Owning the end-to-end IT onboarding experience for new starters Asset and Device Management Working with stakeholders to document current processes and formalise them into clear, repeatable SOPs Supporting physical IT tasks as needed - cabling, equipment moves, hardware swaps This role includes an element of travel. You will occasionally be required to visit our other sites, including internationally, and initial training will take place at our US operations. If you possess a combination of the following skills, then LET'S TALK! Proven experience in an IT management or senior IT role Comfortable leading a small team and managing helpdesk operations Confident working hands-on with hardware and physical infrastructure Experience managing mobile devices (iOS) and associated accounts Valid passport and willingness to travel internationally (approx. 10% of role, including initial US-based training) Windows Server experience (Active Directory, Group Policy, DNS/DHCP) Familiarity with Microsoft Exchange (on-premise or hybrid) Experience supporting ERP or accounting systems is advantageous but not essential. Background working in a multi-site or international IT environment MDM platform experience (Intune, Jamf, or similar) is nice to have but not essential. In return, you will be rewarded with the opportunity to shape and grow the IT function as the business scales, an enviable office environment in the Yorkshire Dales, with free on-site parking, and a tight-knit team. Company Pension with salary exchange Private Health Insurance 28 days annual leave, increasing with length of service On-site catering and free on-site parking Cycle to Work scheme (after probation) Access to our employee discounts portal (after probation) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) About Flotek: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Provide excellent customer service by communicating effectively and professionally with our partners. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service. Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching. Coach Team Leaders to take ownership of partner queries to deliver world class service. Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Solid experience in customer service (excellent verbal and written communication skills required). Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls. Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader. Ability to prioritise personal and team workload. Holds a Full UK valid driving license Benefits: Salary dependent on experience Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.
31/03/2026
Full time
Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) About Flotek: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Provide excellent customer service by communicating effectively and professionally with our partners. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service. Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching. Coach Team Leaders to take ownership of partner queries to deliver world class service. Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Solid experience in customer service (excellent verbal and written communication skills required). Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls. Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader. Ability to prioritise personal and team workload. Holds a Full UK valid driving license Benefits: Salary dependent on experience Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.
Security Engineer Opportunity Salary: Up to £40,000 + Overtime Benefits: Company Van (Personal Use), 25 Days Holiday + Bank Holidays, Pension, Life Assurance, Flexible Working Are you a skilled Security Engineer with a passion for safeguarding high-profile sites and delivering top-tier service? Our client a leading provider of integrated security solutions is seeking a proactive and reliable engineer to join their team in the Glasgow. This is a fantastic opportunity to work on large-scale, high-end systems across a diverse client base. Security Engineer Role Overview As a Security Engineer, you ll be responsible for fault diagnostics, planned preventative maintenance (PPM), and reactive out-of-hours support. You ll play a key role in maintaining the integrity and safety of critical infrastructure, requiring a high level of vetting due to the sensitive nature of the sites. Security Engineer Key Responsibilities Respond to service calls and complete updates via the helpdesk system Deliver courteous, efficient, and professional service at all times Maintain the company vehicle in good working order Support colleagues and contribute to a collaborative team environment Participate in the call-out rota and adapt to flexible working hours Uphold company standards and management systems Assist the Service Manager with additional duties as required Skills & Attributes Methodical problem solver with strong analytical skills Confident communicator with excellent documentation ability Organised, reliable, and self-motivated Willing to learn and share knowledge Strong customer service and telephone manner Team-oriented with a proactive mindset Technical Expertise Essential: CCTV, IT, and PID systems Access Control with Site Mustering DVR & NVR systems On-site repair capability Desirable: Galaxy Alarms, Cortech GUI, CEM Access Control Synergy, Video Matrix Systems, IP Networks RAID Recording, Gate & Barrier first-line repairs What s in It for You Our client offers a comprehensive benefits package designed to support your wellbeing and career growth: Salary up to £40,000 + Overtime Company Van (with personal use) Remote & Hybrid Working Options Flexible Hours Around Core Schedule Health & Wellbeing Programme Life Assurance (4x Annual Salary) 5% Matched Pension Scheme Holiday Carry-Over (Up to 5 Days) Reward & Recognition Programme Long Service Awards Ready to take the next step in your security engineering career? Apply today to join a forward-thinking team committed to excellence and innovation.
31/03/2026
Full time
Security Engineer Opportunity Salary: Up to £40,000 + Overtime Benefits: Company Van (Personal Use), 25 Days Holiday + Bank Holidays, Pension, Life Assurance, Flexible Working Are you a skilled Security Engineer with a passion for safeguarding high-profile sites and delivering top-tier service? Our client a leading provider of integrated security solutions is seeking a proactive and reliable engineer to join their team in the Glasgow. This is a fantastic opportunity to work on large-scale, high-end systems across a diverse client base. Security Engineer Role Overview As a Security Engineer, you ll be responsible for fault diagnostics, planned preventative maintenance (PPM), and reactive out-of-hours support. You ll play a key role in maintaining the integrity and safety of critical infrastructure, requiring a high level of vetting due to the sensitive nature of the sites. Security Engineer Key Responsibilities Respond to service calls and complete updates via the helpdesk system Deliver courteous, efficient, and professional service at all times Maintain the company vehicle in good working order Support colleagues and contribute to a collaborative team environment Participate in the call-out rota and adapt to flexible working hours Uphold company standards and management systems Assist the Service Manager with additional duties as required Skills & Attributes Methodical problem solver with strong analytical skills Confident communicator with excellent documentation ability Organised, reliable, and self-motivated Willing to learn and share knowledge Strong customer service and telephone manner Team-oriented with a proactive mindset Technical Expertise Essential: CCTV, IT, and PID systems Access Control with Site Mustering DVR & NVR systems On-site repair capability Desirable: Galaxy Alarms, Cortech GUI, CEM Access Control Synergy, Video Matrix Systems, IP Networks RAID Recording, Gate & Barrier first-line repairs What s in It for You Our client offers a comprehensive benefits package designed to support your wellbeing and career growth: Salary up to £40,000 + Overtime Company Van (with personal use) Remote & Hybrid Working Options Flexible Hours Around Core Schedule Health & Wellbeing Programme Life Assurance (4x Annual Salary) 5% Matched Pension Scheme Holiday Carry-Over (Up to 5 Days) Reward & Recognition Programme Long Service Awards Ready to take the next step in your security engineering career? Apply today to join a forward-thinking team committed to excellence and innovation.
IT Support Engineer Location: Salisbury Salary: Up to £40,000 DOE This is a fantastic opportunity for an experienced IT Support Engineer to join a well-established professional services organisation based in Salisbury. Offering a salary of up to £40,000 DOE, this role provides the chance to work within a collaborative and forward-thinking environment where technology plays a key role in business success. You ll be supporting a busy team, delivering high-quality technical solutions, and contributing to continuous improvement across systems and processes. If you re passionate about IT, enjoy problem-solving and are looking for a role where you can progress into an IT Manager position, this could be the ideal next step in your career. Duties & Responsibilities Provide first-line technical support across hardware, software, and networks Manage and resolve IT tickets, escalating complex issues when required Support system administration and assist with infrastructure tasks Deliver user training and guidance on IT systems and applications Maintain accurate documentation and contribute to knowledge sharing What Experience is Required Proven experience (4+ years) in an IT support or service desk role Strong knowledge of Microsoft technologies including M365 and Active Directory Excellent communication skills with a customer-focused approach Salary & Benefits Salary oup to £40,000 DOE Supportive team environment Ongoing training and development opportunities Exposure to a wide range of technologies Location Salisbury with travel to Andover, Romsey, Totton, and Witney. Must drive and have car. easily commutable from Andover, Winchester, Amesbury, Romsey, and Warminster How to Apply To apply, please send your CV in strict confidence to Giselle Whitton at CV Screen. Alternate Job Titles IT Service Desk Analyst IT Support Analyst Helpdesk Engineer Technical Support Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
31/03/2026
Full time
IT Support Engineer Location: Salisbury Salary: Up to £40,000 DOE This is a fantastic opportunity for an experienced IT Support Engineer to join a well-established professional services organisation based in Salisbury. Offering a salary of up to £40,000 DOE, this role provides the chance to work within a collaborative and forward-thinking environment where technology plays a key role in business success. You ll be supporting a busy team, delivering high-quality technical solutions, and contributing to continuous improvement across systems and processes. If you re passionate about IT, enjoy problem-solving and are looking for a role where you can progress into an IT Manager position, this could be the ideal next step in your career. Duties & Responsibilities Provide first-line technical support across hardware, software, and networks Manage and resolve IT tickets, escalating complex issues when required Support system administration and assist with infrastructure tasks Deliver user training and guidance on IT systems and applications Maintain accurate documentation and contribute to knowledge sharing What Experience is Required Proven experience (4+ years) in an IT support or service desk role Strong knowledge of Microsoft technologies including M365 and Active Directory Excellent communication skills with a customer-focused approach Salary & Benefits Salary oup to £40,000 DOE Supportive team environment Ongoing training and development opportunities Exposure to a wide range of technologies Location Salisbury with travel to Andover, Romsey, Totton, and Witney. Must drive and have car. easily commutable from Andover, Winchester, Amesbury, Romsey, and Warminster How to Apply To apply, please send your CV in strict confidence to Giselle Whitton at CV Screen. Alternate Job Titles IT Service Desk Analyst IT Support Analyst Helpdesk Engineer Technical Support Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
IT Manager Salary: Up to 50,000 + Excellent Benefits Location: Macclesfield (Hybrid) Industry: Internal, Central IT Shared Service Centre A well-established organisation in Macclesfield is hiring for an IT Manager to lead their internal IT function. This is a great opportunity for either an experienced manager, IT lead or a senior engineer ready to step up, within a supportive environment offering strong progression. What's on Offer Up to 50,000 salary 25 days annual leave + 8 bank holidays Paid training and development Travel subsidy Life assurance Enhanced pension Regular company social events Hybrid working Clear career progression The Role You'll lead a team of 5 IT support engineers Overseeing day-to-day IT operations and infrastructure support Helpdesk performance Service delivery, while driving improvements across systems and processes. The role can be hands-on or more management-focused, depending on your strengths & ambitions. Key Responsibilities Lead and develop a team of 5 IT Engineers Oversee IT support operations and helpdesk performance Manage escalations up to 3rd line Monitor and improve SLAs and KPIs Support IT projects and system upgrades Maintain documentation and improve processes Align IT services with business needs About You Strong IT support background (ideally up to 3rd line) Leadership experience or ready to step into management Strong understanding of SLAs, KPIs, and service management Confident handling escalations and complex issues Able to balance technical and managerial responsibilities Essential Skills Microsoft 365 & Intune Strong Azure experience Servers, Virtual machines Backups, Networking If you're looking to step into a leadership role or grow within a well-supported IT function, we'd love to hear from you
31/03/2026
Full time
IT Manager Salary: Up to 50,000 + Excellent Benefits Location: Macclesfield (Hybrid) Industry: Internal, Central IT Shared Service Centre A well-established organisation in Macclesfield is hiring for an IT Manager to lead their internal IT function. This is a great opportunity for either an experienced manager, IT lead or a senior engineer ready to step up, within a supportive environment offering strong progression. What's on Offer Up to 50,000 salary 25 days annual leave + 8 bank holidays Paid training and development Travel subsidy Life assurance Enhanced pension Regular company social events Hybrid working Clear career progression The Role You'll lead a team of 5 IT support engineers Overseeing day-to-day IT operations and infrastructure support Helpdesk performance Service delivery, while driving improvements across systems and processes. The role can be hands-on or more management-focused, depending on your strengths & ambitions. Key Responsibilities Lead and develop a team of 5 IT Engineers Oversee IT support operations and helpdesk performance Manage escalations up to 3rd line Monitor and improve SLAs and KPIs Support IT projects and system upgrades Maintain documentation and improve processes Align IT services with business needs About You Strong IT support background (ideally up to 3rd line) Leadership experience or ready to step into management Strong understanding of SLAs, KPIs, and service management Confident handling escalations and complex issues Able to balance technical and managerial responsibilities Essential Skills Microsoft 365 & Intune Strong Azure experience Servers, Virtual machines Backups, Networking If you're looking to step into a leadership role or grow within a well-supported IT function, we'd love to hear from you
Job Title: IT Infrastructure Technician Location: Bristol Pay Range/details: Competitive salary Contract Type: Permanent We are seeking an experienced IT Infrastructure Technician to join a fast-paced and dynamic IT department. The IT Infrastructure Technician will play a key role in supporting the business by delivering effective IT solutions, maintaining infrastructure, and building strong relationships with employees, partners and suppliers. This is an excellent opportunity for an IT Infrastructure Technician looking to develop their skills across a broad range of technologies in a collaborative environment. Key Responsibilities - IT Infrastructure Technician Installing and configuring software onto new hardware and equipment Re-imaging devices and enrolling new users and systems Providing technical support to staff via face-to-face, telephone and email Managing and prioritising IT support tickets Troubleshooting system and network issues, diagnosing faults and implementing fixes Managing IT assets including Windows devices and mobile devices Supporting IT infrastructure including communication systems and software contracts Assisting with IT budget tracking and procurement of equipment Maintaining documentation including knowledge base and audit records Supporting upgrades, rollouts and business-wide IT projects Managing starters and leavers processes Supporting Cyber Essentials compliance and certification Providing guidance and support to junior team members or apprentices Liaising with external suppliers and supporting international branches Qualifications & Requirements - IT Infrastructure Technician Level 3 IT qualification or equivalent experience Level 4 qualification or degree in a relevant field desirable Experience with Microsoft technologies including Entra, Intune, SharePoint and Microsoft 365 Familiarity with Apple Business Manager Experience in on-premises, hybrid and cloud environments Minimum of 3 years' experience in an IT support or helpdesk role Strong troubleshooting and problem-solving skills Good communication skills with the ability to build relationships across all levels Organised, reliable and able to work independently Experience with PowerShell beneficial but not essential What we can offer - IT Infrastructure Technician Competitive salary Opportunity to work in a collaborative and supportive IT team Exposure to a wide range of technologies and systems Ongoing training and development opportunities Career progression within a growing organisation For more information on this role, please contact Charlie Boulton on (phone number removed) or send a copy of your CV to (url removed) Candidates who are currently an IT Technician, IT Support Engineer, Infrastructure Engineer, Helpdesk Analyst, or Systems Administrator may be suitable for this position For details of other opportunities available within your chosen field please visit our website (url removed) Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
31/03/2026
Full time
Job Title: IT Infrastructure Technician Location: Bristol Pay Range/details: Competitive salary Contract Type: Permanent We are seeking an experienced IT Infrastructure Technician to join a fast-paced and dynamic IT department. The IT Infrastructure Technician will play a key role in supporting the business by delivering effective IT solutions, maintaining infrastructure, and building strong relationships with employees, partners and suppliers. This is an excellent opportunity for an IT Infrastructure Technician looking to develop their skills across a broad range of technologies in a collaborative environment. Key Responsibilities - IT Infrastructure Technician Installing and configuring software onto new hardware and equipment Re-imaging devices and enrolling new users and systems Providing technical support to staff via face-to-face, telephone and email Managing and prioritising IT support tickets Troubleshooting system and network issues, diagnosing faults and implementing fixes Managing IT assets including Windows devices and mobile devices Supporting IT infrastructure including communication systems and software contracts Assisting with IT budget tracking and procurement of equipment Maintaining documentation including knowledge base and audit records Supporting upgrades, rollouts and business-wide IT projects Managing starters and leavers processes Supporting Cyber Essentials compliance and certification Providing guidance and support to junior team members or apprentices Liaising with external suppliers and supporting international branches Qualifications & Requirements - IT Infrastructure Technician Level 3 IT qualification or equivalent experience Level 4 qualification or degree in a relevant field desirable Experience with Microsoft technologies including Entra, Intune, SharePoint and Microsoft 365 Familiarity with Apple Business Manager Experience in on-premises, hybrid and cloud environments Minimum of 3 years' experience in an IT support or helpdesk role Strong troubleshooting and problem-solving skills Good communication skills with the ability to build relationships across all levels Organised, reliable and able to work independently Experience with PowerShell beneficial but not essential What we can offer - IT Infrastructure Technician Competitive salary Opportunity to work in a collaborative and supportive IT team Exposure to a wide range of technologies and systems Ongoing training and development opportunities Career progression within a growing organisation For more information on this role, please contact Charlie Boulton on (phone number removed) or send a copy of your CV to (url removed) Candidates who are currently an IT Technician, IT Support Engineer, Infrastructure Engineer, Helpdesk Analyst, or Systems Administrator may be suitable for this position For details of other opportunities available within your chosen field please visit our website (url removed) Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
Our client has an exciting opportunity for an IT Operations Manager to join their IT Department. The IT Operations Manager is responsible for overseeing the day-to-day operations of firm s IT infrastructure to ensure systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with their service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies. Duties and Responsibilities Support the IT Director with the implementation of the firms IT and AI & Innovation Strategies Collaborate with the Innovation Manager and the Digital Adoption Team members to support innovation projects. Manage IT Operations team members, including performance and training assessments, ensuring the team keep abreast of technology changes and maintain high service standards. Manage, maintain and optimise the firm s on-premises and cloud-based infrastructure. Oversee backup and system security operations in accordance with the firm s policies. Participate in internal and external audits, including ISO27001 and ISO22301. Manage the Cyber Essential Plus accreditation renewals. Develop and document processes and procedures, providing to ensure they are fully implemented within the team. Identify and manage operational risks Manage information technology projects ensuring project deadlines are adhered to Provide hands-on support and participate in the out-of-hours support rota as required Provide support and guidance to stakeholders via help desk Assist the IT Director with the management of IT vendors, contracts, and software licenses Develop IT best practice guides and procedures. Prepare monthly management reports of team/service activities, tasks, and operational metrics Technical Competencies Microsoft 365 Platform, including Exchange, SharePoint, OneDrive and Office Strong technical knowledge of network and server operating system Experience with support of Windows Operating Systems, SQL Server and Active Directory, including PowerShell scripting Proven experience in IT infrastructure planning, development, and operations Proven experience in server virtualisation and Cloud-based Infrastructure Enterprise Backup, Replication and Business Continuity and Disaster recover mitigation and response Strong understanding of project management principles and practices Strong understanding of Helpdesk and Customer Relations Support systems Strong understanding of Data Security and Cyber Security basics Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
26/03/2026
Full time
Our client has an exciting opportunity for an IT Operations Manager to join their IT Department. The IT Operations Manager is responsible for overseeing the day-to-day operations of firm s IT infrastructure to ensure systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with their service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies. Duties and Responsibilities Support the IT Director with the implementation of the firms IT and AI & Innovation Strategies Collaborate with the Innovation Manager and the Digital Adoption Team members to support innovation projects. Manage IT Operations team members, including performance and training assessments, ensuring the team keep abreast of technology changes and maintain high service standards. Manage, maintain and optimise the firm s on-premises and cloud-based infrastructure. Oversee backup and system security operations in accordance with the firm s policies. Participate in internal and external audits, including ISO27001 and ISO22301. Manage the Cyber Essential Plus accreditation renewals. Develop and document processes and procedures, providing to ensure they are fully implemented within the team. Identify and manage operational risks Manage information technology projects ensuring project deadlines are adhered to Provide hands-on support and participate in the out-of-hours support rota as required Provide support and guidance to stakeholders via help desk Assist the IT Director with the management of IT vendors, contracts, and software licenses Develop IT best practice guides and procedures. Prepare monthly management reports of team/service activities, tasks, and operational metrics Technical Competencies Microsoft 365 Platform, including Exchange, SharePoint, OneDrive and Office Strong technical knowledge of network and server operating system Experience with support of Windows Operating Systems, SQL Server and Active Directory, including PowerShell scripting Proven experience in IT infrastructure planning, development, and operations Proven experience in server virtualisation and Cloud-based Infrastructure Enterprise Backup, Replication and Business Continuity and Disaster recover mitigation and response Strong understanding of project management principles and practices Strong understanding of Helpdesk and Customer Relations Support systems Strong understanding of Data Security and Cyber Security basics Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Our client, a dynamic organisation committed to delivering high-quality internal IT services, is seeking an experienced IT Operations Manager to lead its infrastructure, support, and service desk teams. This strategic and hands-on role involves managing third-party suppliers, ensuring operational excellence, and aligning IT infrastructure with broader business goals. Key Responsibilities Lead the internal helpdesk, ensuring exceptional technical support for staff, clients, and partners. Coach and manage the IT Operations team to uphold service excellence. Develop and maintain support processes to ensure efficient incident and problem resolution aligned with SLAs. Oversee planning and delivery of infrastructure services including networks, servers, virtualisation, storage, and backups. Maintain and evolve infrastructure documentation and policies to meet business needs. Identify and implement enhancements based on performance trends and user feedback. Ensure robust data security, backup, and recovery operations. Maintain secure, consistent, and reliable infrastructure systems in compliance with legal and internal standards. Manage third-party contracts and budgets to ensure value and SLA compliance. Build strong relationships with internal stakeholders and external suppliers. Lead R&D into new technologies aligned with strategic goals. Key Requirements Proven experience managing IT Operations teams. Strong knowledge of Active Directory and Office 365 administration. Network administration experience (TCP/IP, DNS, WAN/LAN/Wi-Fi). Experience supporting both Windows and macOS environments. Demonstrated ability to manage IT budgets and third-party suppliers. Strong interpersonal and service delivery skills. Advanced technical knowledge of enterprise systems and productivity tools. Demonstrated experience managing cybersecurity operations, with a strong understanding of ISO27001 compliance frameworks and best practices. If you're a seasoned IT Operations Manager with a passion for leadership, infrastructure excellence, and customer-focused service delivery, contact Andy Dale at Arcas Technology.
04/10/2025
Full time
Our client, a dynamic organisation committed to delivering high-quality internal IT services, is seeking an experienced IT Operations Manager to lead its infrastructure, support, and service desk teams. This strategic and hands-on role involves managing third-party suppliers, ensuring operational excellence, and aligning IT infrastructure with broader business goals. Key Responsibilities Lead the internal helpdesk, ensuring exceptional technical support for staff, clients, and partners. Coach and manage the IT Operations team to uphold service excellence. Develop and maintain support processes to ensure efficient incident and problem resolution aligned with SLAs. Oversee planning and delivery of infrastructure services including networks, servers, virtualisation, storage, and backups. Maintain and evolve infrastructure documentation and policies to meet business needs. Identify and implement enhancements based on performance trends and user feedback. Ensure robust data security, backup, and recovery operations. Maintain secure, consistent, and reliable infrastructure systems in compliance with legal and internal standards. Manage third-party contracts and budgets to ensure value and SLA compliance. Build strong relationships with internal stakeholders and external suppliers. Lead R&D into new technologies aligned with strategic goals. Key Requirements Proven experience managing IT Operations teams. Strong knowledge of Active Directory and Office 365 administration. Network administration experience (TCP/IP, DNS, WAN/LAN/Wi-Fi). Experience supporting both Windows and macOS environments. Demonstrated ability to manage IT budgets and third-party suppliers. Strong interpersonal and service delivery skills. Advanced technical knowledge of enterprise systems and productivity tools. Demonstrated experience managing cybersecurity operations, with a strong understanding of ISO27001 compliance frameworks and best practices. If you're a seasoned IT Operations Manager with a passion for leadership, infrastructure excellence, and customer-focused service delivery, contact Andy Dale at Arcas Technology.
Lorien are currently working with a manufacturing business based in Brighouse, who have created a new role as the business are expanding their IT remit and looking for an self sufficient, enthusiastic and knowledgeable IT Support Engineer with experience across 1st & 2nd line support with the autonomy to move into some 3rd line support with training and development within the role. Responsibilities : Provide 1st and 2nd line Desktop Support, take ownership of problems and provide escalation Operate the IT Helpdesk system to ensure all calls are logged, assigned correctly and closed in a timely manner. Diagnose and resolve technical hardware, network and software issues. Assist the IT Manager in technical projects, including documentation and planning Create new users, manage security permission requests and starters/leavers procedures. Manage IT Purchasing, submit requisitions, create purchase orders, liaise with suppliers to order new equipment Log and maintain Server health and additional preventative maintenance measures Ensure backups have performed correctly and escalate any failures to the IT Manager Manage office supplies, ensuring constant stock of consumables and replace them when requested Manage the IT Asset Management system, recording location of equipment, user ownership, warranty expiry Configure and deploy new laptops and desktops with critical software to users Assist the IT Manager in the support and deployment of the Company's IT Server and Network Infrastructure Manage the IT Helpdesk and provide escalation to other members of the IT Team Other Duties : Pro-actively design and deliver IT training to users Plan and assist the IT Manager with Disaster Recovery readiness tests and assessments Assist the IT Manager in the design of the IT Infrastructure roadmap Ensure Company Procedures for all business systems are written and kept up to date Required Skills : MS Windows Desktop and Server Operating Systems Desktop applications - MS Office, Adobe Acrobat MS Office 365 and Microsoft 365 Cloud Applications VMware vSphere and Virtualisation technology Virtual Desktop technologies (XenDesktop, VMware Horizon) Dell & Cisco Hardware Experience of operating an IT Helpdesk 2+ year's experience of providing 1st, 2nd and 3rd line Support Pay range and compensation package : Salary is paying up to £35,000 with generous benefits and 25 days annual leave. The role is based 5 days a week from the office, so you must be within a commutable distance of the location and happy with this method of working. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
03/10/2025
Full time
Lorien are currently working with a manufacturing business based in Brighouse, who have created a new role as the business are expanding their IT remit and looking for an self sufficient, enthusiastic and knowledgeable IT Support Engineer with experience across 1st & 2nd line support with the autonomy to move into some 3rd line support with training and development within the role. Responsibilities : Provide 1st and 2nd line Desktop Support, take ownership of problems and provide escalation Operate the IT Helpdesk system to ensure all calls are logged, assigned correctly and closed in a timely manner. Diagnose and resolve technical hardware, network and software issues. Assist the IT Manager in technical projects, including documentation and planning Create new users, manage security permission requests and starters/leavers procedures. Manage IT Purchasing, submit requisitions, create purchase orders, liaise with suppliers to order new equipment Log and maintain Server health and additional preventative maintenance measures Ensure backups have performed correctly and escalate any failures to the IT Manager Manage office supplies, ensuring constant stock of consumables and replace them when requested Manage the IT Asset Management system, recording location of equipment, user ownership, warranty expiry Configure and deploy new laptops and desktops with critical software to users Assist the IT Manager in the support and deployment of the Company's IT Server and Network Infrastructure Manage the IT Helpdesk and provide escalation to other members of the IT Team Other Duties : Pro-actively design and deliver IT training to users Plan and assist the IT Manager with Disaster Recovery readiness tests and assessments Assist the IT Manager in the design of the IT Infrastructure roadmap Ensure Company Procedures for all business systems are written and kept up to date Required Skills : MS Windows Desktop and Server Operating Systems Desktop applications - MS Office, Adobe Acrobat MS Office 365 and Microsoft 365 Cloud Applications VMware vSphere and Virtualisation technology Virtual Desktop technologies (XenDesktop, VMware Horizon) Dell & Cisco Hardware Experience of operating an IT Helpdesk 2+ year's experience of providing 1st, 2nd and 3rd line Support Pay range and compensation package : Salary is paying up to £35,000 with generous benefits and 25 days annual leave. The role is based 5 days a week from the office, so you must be within a commutable distance of the location and happy with this method of working. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
2nd Line Support Analyst Are you an experienced 2nd Line Support Analyst who thrives in a hands-on role, supporting a wide range of systems and users who enjoys working in a internal IT team? About the Role As our IT Support Engineer, you'll report directly to the IT Manager and play a key role in maintaining and improving our IT systems and services. You'll provide support across Servers, desktops, laptops, tablets, mobile devices, and applications (including MS Office), while also getting involved in specialist software and infrastructure with exposure to Azure cloud. This is a varied role where no two days are the same - from logging and resolving helpdesk tickets, to site setups, Active Directory management, and ensuring our compliance standards are met. You'll also spend at least one day a week on-site at one of our construction projects, making sure IT services run smoothly. Key Responsibilities Provide 1st and 2nd line IT support for hardware, software, and applications. Manage and escalate issues to 3rd line support or external suppliers where required. Support specialist systems such as AutoCAD, Bluebeam, Asta Powerproject, and Lecia. Maintain and improve IT documentation, ensuring compliance with standards (PCI DSS, Cyber Essentials, GDPR). Assist with site setups, network infrastructure, and mobile phone provisioning. Support core IT systems including Exchange 365, Mimecast, Manage Engine Service Desk Plus, and security tools. Travel to sites (minimum one day per week) to provide and maintain IT services. What We're Looking For Hands on experience within an IT support/service role. Hands on exposure to Exchange 365, Mimecast, Azure would be great Strong working knowledge of MS Office, including Access and SharePoint. A problem-solver with excellent customer service skills. A confident communicator who enjoys working as part of a team. Full UK driving licence (manual) and own car. Right to work in the UK.
03/10/2025
Full time
2nd Line Support Analyst Are you an experienced 2nd Line Support Analyst who thrives in a hands-on role, supporting a wide range of systems and users who enjoys working in a internal IT team? About the Role As our IT Support Engineer, you'll report directly to the IT Manager and play a key role in maintaining and improving our IT systems and services. You'll provide support across Servers, desktops, laptops, tablets, mobile devices, and applications (including MS Office), while also getting involved in specialist software and infrastructure with exposure to Azure cloud. This is a varied role where no two days are the same - from logging and resolving helpdesk tickets, to site setups, Active Directory management, and ensuring our compliance standards are met. You'll also spend at least one day a week on-site at one of our construction projects, making sure IT services run smoothly. Key Responsibilities Provide 1st and 2nd line IT support for hardware, software, and applications. Manage and escalate issues to 3rd line support or external suppliers where required. Support specialist systems such as AutoCAD, Bluebeam, Asta Powerproject, and Lecia. Maintain and improve IT documentation, ensuring compliance with standards (PCI DSS, Cyber Essentials, GDPR). Assist with site setups, network infrastructure, and mobile phone provisioning. Support core IT systems including Exchange 365, Mimecast, Manage Engine Service Desk Plus, and security tools. Travel to sites (minimum one day per week) to provide and maintain IT services. What We're Looking For Hands on experience within an IT support/service role. Hands on exposure to Exchange 365, Mimecast, Azure would be great Strong working knowledge of MS Office, including Access and SharePoint. A problem-solver with excellent customer service skills. A confident communicator who enjoys working as part of a team. Full UK driving licence (manual) and own car. Right to work in the UK.
3rd Line IT Support Engineer Our client is seeking a 3rd Line IT Support Engineer to join their team and play a key role in keeping our systems running smoothly. Reporting to the IT Manager, you'll provide hands-on support across Servers, desktops, laptops, mobile devices, specialist applications, and network infrastructure. Our client is looking to pay up to £40,000 circa, to be based in Maidstone, Kent with additional benefits including a 5% bonus potential. You'll be the go-to person for troubleshooting, resolving issues, and supporting business-critical projects, ensuring our colleagues have the tools they need to succeed. What you'll do: Provide support across hardware, software, phones, mobiles, and specialist systems. Manage helpdesk enquiries, escalating where needed and seeing issues through to resolution. Support Servers (Windows 2012/2016), Exchange 365, backups (Veeam), and network infrastructure. Set up new sites, accounts, and mobile devices. Maintain IT documentation and ensure smooth daily operations. What we're looking for: Minimum 5 years' experience in IT support or service function with experience in a 3rd Line Support position is a must have. Technical expertise in Server Maintenance (2012 to 2016), Backups (Veeam) and Network Infrastructure is a must have Strong knowledge of Microsoft environments (Office, SharePoint, AD, Exchange). Confident, customer-focused problem solver with excellent communication skills. Full UK driving licence and flexibility to travel to sites. Eligible to work in the UK.
03/10/2025
Full time
3rd Line IT Support Engineer Our client is seeking a 3rd Line IT Support Engineer to join their team and play a key role in keeping our systems running smoothly. Reporting to the IT Manager, you'll provide hands-on support across Servers, desktops, laptops, mobile devices, specialist applications, and network infrastructure. Our client is looking to pay up to £40,000 circa, to be based in Maidstone, Kent with additional benefits including a 5% bonus potential. You'll be the go-to person for troubleshooting, resolving issues, and supporting business-critical projects, ensuring our colleagues have the tools they need to succeed. What you'll do: Provide support across hardware, software, phones, mobiles, and specialist systems. Manage helpdesk enquiries, escalating where needed and seeing issues through to resolution. Support Servers (Windows 2012/2016), Exchange 365, backups (Veeam), and network infrastructure. Set up new sites, accounts, and mobile devices. Maintain IT documentation and ensure smooth daily operations. What we're looking for: Minimum 5 years' experience in IT support or service function with experience in a 3rd Line Support position is a must have. Technical expertise in Server Maintenance (2012 to 2016), Backups (Veeam) and Network Infrastructure is a must have Strong knowledge of Microsoft environments (Office, SharePoint, AD, Exchange). Confident, customer-focused problem solver with excellent communication skills. Full UK driving licence and flexibility to travel to sites. Eligible to work in the UK.
Job Description We are seeking an experienced Infrastructure Engineer with a minimum of 8 years in the field. The successful candidate will be responsible for implementing and maintaining cloud infrastructure while also serving as a manager and escalation point for the helpdesk. The infrastructure team provides the foundational technology, engineering, security, and support systems that enable critical business operations. We are looking for a highly motivated technologist with a passion for delivering outstanding customer service in a fast-paced, global environment. The ideal candidate is a self-starter with strong problem-solving skills, a collaborative mindset, and the ability to bring innovative ideas to life. This role offers excellent exposure to all aspects of technology as well as the many and varied areas of the business. Key Responsibilities Provide day-to-day systems administration and support. Design and build performant, reliable, and scalable infrastructure in both Azure and AWS. Collaborate with development and application teams to deploy new technologies. Coordinate with an outsourced technology support firm and co-manage four dedicated helpdesk support staff. Act as an escalation point to the helpdesk for issue resolution. Work with external vendors for compliance, off-site backup storage, and business continuity. Manage vendor licenses, renewals, and upgrades. Recommend and implement infrastructure upgrades. Manage and support market data and trading systems. Maintain accurate and up-to-date documentation of procedures and infrastructure. Stay current with emerging infrastructure technologies and recommend improvements. Qualifications & Requirements 6+ years of proven experience in engineering and operations within a globally distributed hybrid technology environment. Strong project and resource management skills with the ability to manage competing deadlines. Deep understanding of enterprise infrastructure technology, including storage, networking, computing, vitalisation, and containerisation. Excellent communication, analytical, and troubleshooting skills. In-depth knowledge of Microsoft servers, Active Directory, Group Policy, identity platforms, Microsoft 365, and associated services. Advanced working knowledge of DNS, DHCP, and other TCP/IP-related protocols. Proficiency with PowerShell and Batch scripting for automation. Solid understanding of business continuity, disaster recovery, and data backup technologies. Ability to multitask effectively in a fast-paced environment. Preferred: Financial industry experience, including familiarity with market vendor applications. Ability to work independently with moderate supervision and adapt to changing priorities.
02/10/2025
Full time
Job Description We are seeking an experienced Infrastructure Engineer with a minimum of 8 years in the field. The successful candidate will be responsible for implementing and maintaining cloud infrastructure while also serving as a manager and escalation point for the helpdesk. The infrastructure team provides the foundational technology, engineering, security, and support systems that enable critical business operations. We are looking for a highly motivated technologist with a passion for delivering outstanding customer service in a fast-paced, global environment. The ideal candidate is a self-starter with strong problem-solving skills, a collaborative mindset, and the ability to bring innovative ideas to life. This role offers excellent exposure to all aspects of technology as well as the many and varied areas of the business. Key Responsibilities Provide day-to-day systems administration and support. Design and build performant, reliable, and scalable infrastructure in both Azure and AWS. Collaborate with development and application teams to deploy new technologies. Coordinate with an outsourced technology support firm and co-manage four dedicated helpdesk support staff. Act as an escalation point to the helpdesk for issue resolution. Work with external vendors for compliance, off-site backup storage, and business continuity. Manage vendor licenses, renewals, and upgrades. Recommend and implement infrastructure upgrades. Manage and support market data and trading systems. Maintain accurate and up-to-date documentation of procedures and infrastructure. Stay current with emerging infrastructure technologies and recommend improvements. Qualifications & Requirements 6+ years of proven experience in engineering and operations within a globally distributed hybrid technology environment. Strong project and resource management skills with the ability to manage competing deadlines. Deep understanding of enterprise infrastructure technology, including storage, networking, computing, vitalisation, and containerisation. Excellent communication, analytical, and troubleshooting skills. In-depth knowledge of Microsoft servers, Active Directory, Group Policy, identity platforms, Microsoft 365, and associated services. Advanced working knowledge of DNS, DHCP, and other TCP/IP-related protocols. Proficiency with PowerShell and Batch scripting for automation. Solid understanding of business continuity, disaster recovery, and data backup technologies. Ability to multitask effectively in a fast-paced environment. Preferred: Financial industry experience, including familiarity with market vendor applications. Ability to work independently with moderate supervision and adapt to changing priorities.
JOB TITLE: Mandarin Speaking IT Systems Engineer REPORTS TO: Head of IT PURPOSE OF JOB The IT Systems Engineer assists the Head of Department to manage and monitor all aspects of systems administration as well as IT infrastructure. This position will be expected to stay abreast with current technical development and knowledge of banking products so to better carry out a range of maintenance, evaluation, installation, and monitor tasks on network devices, PC servers, storage and other related IT equipment. The incumbent will also provide helpdesk support. PRINCIPAL ACCOUNTABILITIES Install, configure and maintain Windows Server and VMware in line with the latest technical development and to fulfill business needs; Oversee the operation and management of remote working systems; Make configuration of Active Directory and related services DNS, DHCP, DFS and GPOs; Manage enterprise network and storage server(s); Assist Department Head to ensure that information security complies with established policies and standards; Implement, update and monitor disaster recovery and relevant procedures and processes; Assist Head of Department to update IT policies, procedures, operation manuals and configuration guidelines annually; Communicate and coordinate with external service providers to fulfil the availability, reliability and scalability of the Comms' room, dedicated circuits, Internet circuits, network, storage, PC server, systems, etc; Assist the Department Head in managing and training new team members; Take preventative measures to ensure smooth business operations; and Other ad-hoc tasks as required by your line manager. SKILLS & EXPERIENCE At least 3 years of relevant experience in a professional environment; Solid management experience of Windows Server, Active Directory, Exchange Server, VMware software, File Server; Good knowledge on TCP/IP and networking management, and the ability to configure Cisco Switch, Router, Firewall, wireless device; Excellent verbal and written communication skills in Mandarin and English essential; Experience in problem solving and troubleshooting; Proven ability to collaborate effectively with cross-functional teams; A strong sense of ownership and accountability, and a customer-focused attitude; A can-do attitude; Ability to work both independently with minimal supervision and collaboratively as part of a team. QUALIFICATIONS Bachelor's Degree in Computer Science, Information Science, or related field and/or equivalent technical degree required. Certifications of Microsoft and Cisco are preferable.
02/10/2025
Full time
JOB TITLE: Mandarin Speaking IT Systems Engineer REPORTS TO: Head of IT PURPOSE OF JOB The IT Systems Engineer assists the Head of Department to manage and monitor all aspects of systems administration as well as IT infrastructure. This position will be expected to stay abreast with current technical development and knowledge of banking products so to better carry out a range of maintenance, evaluation, installation, and monitor tasks on network devices, PC servers, storage and other related IT equipment. The incumbent will also provide helpdesk support. PRINCIPAL ACCOUNTABILITIES Install, configure and maintain Windows Server and VMware in line with the latest technical development and to fulfill business needs; Oversee the operation and management of remote working systems; Make configuration of Active Directory and related services DNS, DHCP, DFS and GPOs; Manage enterprise network and storage server(s); Assist Department Head to ensure that information security complies with established policies and standards; Implement, update and monitor disaster recovery and relevant procedures and processes; Assist Head of Department to update IT policies, procedures, operation manuals and configuration guidelines annually; Communicate and coordinate with external service providers to fulfil the availability, reliability and scalability of the Comms' room, dedicated circuits, Internet circuits, network, storage, PC server, systems, etc; Assist the Department Head in managing and training new team members; Take preventative measures to ensure smooth business operations; and Other ad-hoc tasks as required by your line manager. SKILLS & EXPERIENCE At least 3 years of relevant experience in a professional environment; Solid management experience of Windows Server, Active Directory, Exchange Server, VMware software, File Server; Good knowledge on TCP/IP and networking management, and the ability to configure Cisco Switch, Router, Firewall, wireless device; Excellent verbal and written communication skills in Mandarin and English essential; Experience in problem solving and troubleshooting; Proven ability to collaborate effectively with cross-functional teams; A strong sense of ownership and accountability, and a customer-focused attitude; A can-do attitude; Ability to work both independently with minimal supervision and collaboratively as part of a team. QUALIFICATIONS Bachelor's Degree in Computer Science, Information Science, or related field and/or equivalent technical degree required. Certifications of Microsoft and Cisco are preferable.
Are you an experienced IT leader ready to take full ownership of a business-critical IT function? This is a unique opportunity to join a fast-paced, multi-site logistics and supply chain business as they modernise, integrate, and scale their technology capabilities. We re seeking a hands-on IT Manager to lead a small but vital team responsible for all IT systems, infrastructure, and security across UK depots and international operations. This is a board-supported role with the mandate and autonomy to reshape IT strategy, reduce risk, and drive a service-led culture. Key Responsibilities Lead the development and delivery of a group-wide IT strategy aligned with business growth plans. Oversee and optimise Transport Management Systems (TMS) and Warehouse Management Systems (WMS) to ensure reliability, scalability, and user compliance. Modernise IT infrastructure across multiple sites, including Microsoft 365, cloud services, and hardware lifecycle management . Build and lead a high-performing IT team , introducing structure, accountability, and career development. Establish and maintain robust cybersecurity frameworks , including audits, threat prevention, and staff training. Drive integration and automation projects to eliminate manual workarounds and enable seamless data flow. Implement formal helpdesk processes, SLAs, and escalation procedures to deliver exceptional internal service. Manage budgets, vendors, licensing, and governance , ensuring compliance and cost efficiency. Act as a trusted advisor to the leadership team, providing insight into IT risk, performance, and future planning. About You We re looking for a confident and commercially minded IT leader with experience in high-paced, multi-site environments (logistics, transport, warehousing, manufacturing, or similar). You ll be able to: Lead cultural and operational change, shifting IT from reactive to proactive. Balance strategic vision with hands-on problem-solving. Communicate effectively with both technical and non-technical teams. Drive resilience, security, and scalability in a mission-critical IT function. Essential skills: Senior IT leadership experience in a relevant industry. Strong knowledge of TMS, WMS, and business-critical systems . Solid expertise in infrastructure, cloud environments, and Microsoft 365 . Proven cybersecurity strategy and risk management experience. Project delivery and integration expertise, with a track record of measurable improvements. Why Apply? This is a rare opportunity to lead technology transformation in a business that is serious about investment, growth, and IT as a strategic enabler . You ll have autonomy, board-level backing, and the chance to make a lasting impact by building a modern, scalable, and service-focused IT function.
02/10/2025
Full time
Are you an experienced IT leader ready to take full ownership of a business-critical IT function? This is a unique opportunity to join a fast-paced, multi-site logistics and supply chain business as they modernise, integrate, and scale their technology capabilities. We re seeking a hands-on IT Manager to lead a small but vital team responsible for all IT systems, infrastructure, and security across UK depots and international operations. This is a board-supported role with the mandate and autonomy to reshape IT strategy, reduce risk, and drive a service-led culture. Key Responsibilities Lead the development and delivery of a group-wide IT strategy aligned with business growth plans. Oversee and optimise Transport Management Systems (TMS) and Warehouse Management Systems (WMS) to ensure reliability, scalability, and user compliance. Modernise IT infrastructure across multiple sites, including Microsoft 365, cloud services, and hardware lifecycle management . Build and lead a high-performing IT team , introducing structure, accountability, and career development. Establish and maintain robust cybersecurity frameworks , including audits, threat prevention, and staff training. Drive integration and automation projects to eliminate manual workarounds and enable seamless data flow. Implement formal helpdesk processes, SLAs, and escalation procedures to deliver exceptional internal service. Manage budgets, vendors, licensing, and governance , ensuring compliance and cost efficiency. Act as a trusted advisor to the leadership team, providing insight into IT risk, performance, and future planning. About You We re looking for a confident and commercially minded IT leader with experience in high-paced, multi-site environments (logistics, transport, warehousing, manufacturing, or similar). You ll be able to: Lead cultural and operational change, shifting IT from reactive to proactive. Balance strategic vision with hands-on problem-solving. Communicate effectively with both technical and non-technical teams. Drive resilience, security, and scalability in a mission-critical IT function. Essential skills: Senior IT leadership experience in a relevant industry. Strong knowledge of TMS, WMS, and business-critical systems . Solid expertise in infrastructure, cloud environments, and Microsoft 365 . Proven cybersecurity strategy and risk management experience. Project delivery and integration expertise, with a track record of measurable improvements. Why Apply? This is a rare opportunity to lead technology transformation in a business that is serious about investment, growth, and IT as a strategic enabler . You ll have autonomy, board-level backing, and the chance to make a lasting impact by building a modern, scalable, and service-focused IT function.
Get Staffed Online Recruitment Limited
Brighton, Sussex
Senior Regional IT Support Engineer Closing Date: 08/10/2025 Location: Brighton Salary: £26,520 - £32,240 Our client is more than just an educational institution - they are a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role As Senior Regional IT Support Engineer you will play a central role in delivering technical support across our client's UK and Ireland campuses. This position is key to ensuring students and staff can confidently rely on the technology services available to them, whether on-site or remotely. You'll be responsible for providing high quality 2nd line support, managing escalations, and ensuring their IT infrastructure operates smoothly and securely. With a strong customer focus and technical expertise, you'll help shape a consistent, reliable, and supportive IT experience across all their campuses. This role covers the South East region (Brighton, London, and Essex), so you'll need to be based within approximately an hour's travel between London and Brighton. While the role is primarily remote, there will be occasions where on-site visits are required, depending on operational needs or the nature of specific projects across your region. What You'll Do: Provide 2nd line support to staff and students, resolving user and infrastructure issues both remotely and on-site. Act as an escalation point for 1st line issues, managing the 2nd line ticket queue and ensuring timely resolution in line with SLAs. Carry out campus visits when remote support isn't possible, delivering effective in-person support and fostering trust with users. Manage IT assets within your region, including procurement, builds, deployments, and accurate record-keeping. Document and monitor IT support activities through our client's Helpdesk platform, keeping knowledge bases and systems up to date. Collaborate with stakeholders, including Deans, Heads of School, and Technology Managers, to maintain high service standards. Coordinate with third-party vendors and cross-regional teams to resolve escalated issues and implement infrastructure changes. Support projects and assist with on-campus responsibilities such as hardware handovers, asset management, and IT operations. What You'll Bring: A strong blend of customer service skills and technical expertise, with the ability to resolve issues effectively and professionally. Proven experience managing a helpdesk ticket queue in a fast-paced environment, including escalations. Strong knowledge of Microsoft Cloud Technologies, Microsoft client operating systems, and a working knowledge of macOS. Understanding of cybersecurity best practices, Active Directory, group policies, and network troubleshooting. Experience with printer configuration and maintenance. Excellent communication and listening skills, with the ability to explain technical solutions clearly to non-technical users. The ability to collaborate effectively with colleagues, share knowledge, and promote best practice. A calm, approachable manner with integrity, accountability, and ownership in your work. The flexibility to support occasional evening and weekend work when required. This position is offered as a 6-month fixed-term contract, with the view that it will develop into a permanent opportunity. Why Our Client They are a values-led organisation, meaning their core values underpin all that they do: Believe in Everyone. Challenge the Norm. Grow Together. Do the Right Thing. Own It. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation. They are committed to promoting the safety and welfare of their students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy. How To Apply Interested in this opportunity, click apply and you will be redirected to our client's careers website to complete your application.
01/10/2025
Full time
Senior Regional IT Support Engineer Closing Date: 08/10/2025 Location: Brighton Salary: £26,520 - £32,240 Our client is more than just an educational institution - they are a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role As Senior Regional IT Support Engineer you will play a central role in delivering technical support across our client's UK and Ireland campuses. This position is key to ensuring students and staff can confidently rely on the technology services available to them, whether on-site or remotely. You'll be responsible for providing high quality 2nd line support, managing escalations, and ensuring their IT infrastructure operates smoothly and securely. With a strong customer focus and technical expertise, you'll help shape a consistent, reliable, and supportive IT experience across all their campuses. This role covers the South East region (Brighton, London, and Essex), so you'll need to be based within approximately an hour's travel between London and Brighton. While the role is primarily remote, there will be occasions where on-site visits are required, depending on operational needs or the nature of specific projects across your region. What You'll Do: Provide 2nd line support to staff and students, resolving user and infrastructure issues both remotely and on-site. Act as an escalation point for 1st line issues, managing the 2nd line ticket queue and ensuring timely resolution in line with SLAs. Carry out campus visits when remote support isn't possible, delivering effective in-person support and fostering trust with users. Manage IT assets within your region, including procurement, builds, deployments, and accurate record-keeping. Document and monitor IT support activities through our client's Helpdesk platform, keeping knowledge bases and systems up to date. Collaborate with stakeholders, including Deans, Heads of School, and Technology Managers, to maintain high service standards. Coordinate with third-party vendors and cross-regional teams to resolve escalated issues and implement infrastructure changes. Support projects and assist with on-campus responsibilities such as hardware handovers, asset management, and IT operations. What You'll Bring: A strong blend of customer service skills and technical expertise, with the ability to resolve issues effectively and professionally. Proven experience managing a helpdesk ticket queue in a fast-paced environment, including escalations. Strong knowledge of Microsoft Cloud Technologies, Microsoft client operating systems, and a working knowledge of macOS. Understanding of cybersecurity best practices, Active Directory, group policies, and network troubleshooting. Experience with printer configuration and maintenance. Excellent communication and listening skills, with the ability to explain technical solutions clearly to non-technical users. The ability to collaborate effectively with colleagues, share knowledge, and promote best practice. A calm, approachable manner with integrity, accountability, and ownership in your work. The flexibility to support occasional evening and weekend work when required. This position is offered as a 6-month fixed-term contract, with the view that it will develop into a permanent opportunity. Why Our Client They are a values-led organisation, meaning their core values underpin all that they do: Believe in Everyone. Challenge the Norm. Grow Together. Do the Right Thing. Own It. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation. They are committed to promoting the safety and welfare of their students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy. How To Apply Interested in this opportunity, click apply and you will be redirected to our client's careers website to complete your application.
