Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, explore new opportunities, and contribute from day one. You'll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow , belong and impact . About the team The Service Delivery team, part of IT and supported by key third party suppliers, provides services to around 3,900 users across offices mainly in the UK, with some global reach. Our IT Service Delivery Consultants are based onsite, working directly with customers both face to face and via Teams or email. About the role As an IT Service Delivery Consultant, you'll play a central role in transforming and enhancing our service function. This opportunity is perfect for ambitious technicians eager to grow their expertise while working within a supportive, innovative team. Proactive Incident Management: You will take charge of all Incidents and Service Requests, working closely with third-party teams, and pushing the boundaries to resolve issues swiftly. Take a proactive view to IT service including performing root cause analysis and implement permanent fixes for recurring issues. Digital Transformation: Embrace the power of automation and digital capabilities to enhance our services, making them more efficient and accessible to our clients. Collaboration: You'll be a bridge between external Service Desk and internal teams, ensuring seamless communication and delivering customer-focused solutions. You will mentor and guide L1 colleagues to improve team capability. Continuous Improvement: Your role involves identifying opportunities for enhancement, championing ITIL-based standards, and recommending improvements to our processes. Knowledge Exchange: Facilitate the exchange of knowledge between onsite teams and the Service Desk, fostering a culture of learning and growth. Asset Management: Take ownership of asset management responsibilities, ensuring our kit levels are always optimized for peak performance. Customer Engagement: Go beyond traditional support and partner with clients to educate them on maximizing their technology and collaboration resources. Innovation: Be part of exciting project-related activities, contributing your expertise to shape the future of our services. Empowerment: Lead new joiner orientation sessions and organize ad hoc drop-in training sessions to empower our users to harness technology's full potential. Troubleshoot and resolve complex technical issues across infrastructure, applications, end-user environments, and AV/meeting room systems. What we are looking for ITIL Expertise: You're well-versed in ITIL V3/V4 principles, providing a strong foundation for our service evolution. Customer-Centric: Your commitment to exceptional customer service sets you apart, driving you to exceed expectations. Technical Proficiency: Your technical competences include supporting workplace hardware, Microsoft Office 365, Azure AD, Citrix solutions, and more. Nexthink experience is a plus. Documentation Skills: Your ability to create and review workplace knowledge base documentation is solid. Diversity, Equity & Inclusion At Forvis Mazars diversity, equity and inclusion are central to our values. We value our people's unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients. We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith. We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team
01/04/2026
Full time
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, explore new opportunities, and contribute from day one. You'll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow , belong and impact . About the team The Service Delivery team, part of IT and supported by key third party suppliers, provides services to around 3,900 users across offices mainly in the UK, with some global reach. Our IT Service Delivery Consultants are based onsite, working directly with customers both face to face and via Teams or email. About the role As an IT Service Delivery Consultant, you'll play a central role in transforming and enhancing our service function. This opportunity is perfect for ambitious technicians eager to grow their expertise while working within a supportive, innovative team. Proactive Incident Management: You will take charge of all Incidents and Service Requests, working closely with third-party teams, and pushing the boundaries to resolve issues swiftly. Take a proactive view to IT service including performing root cause analysis and implement permanent fixes for recurring issues. Digital Transformation: Embrace the power of automation and digital capabilities to enhance our services, making them more efficient and accessible to our clients. Collaboration: You'll be a bridge between external Service Desk and internal teams, ensuring seamless communication and delivering customer-focused solutions. You will mentor and guide L1 colleagues to improve team capability. Continuous Improvement: Your role involves identifying opportunities for enhancement, championing ITIL-based standards, and recommending improvements to our processes. Knowledge Exchange: Facilitate the exchange of knowledge between onsite teams and the Service Desk, fostering a culture of learning and growth. Asset Management: Take ownership of asset management responsibilities, ensuring our kit levels are always optimized for peak performance. Customer Engagement: Go beyond traditional support and partner with clients to educate them on maximizing their technology and collaboration resources. Innovation: Be part of exciting project-related activities, contributing your expertise to shape the future of our services. Empowerment: Lead new joiner orientation sessions and organize ad hoc drop-in training sessions to empower our users to harness technology's full potential. Troubleshoot and resolve complex technical issues across infrastructure, applications, end-user environments, and AV/meeting room systems. What we are looking for ITIL Expertise: You're well-versed in ITIL V3/V4 principles, providing a strong foundation for our service evolution. Customer-Centric: Your commitment to exceptional customer service sets you apart, driving you to exceed expectations. Technical Proficiency: Your technical competences include supporting workplace hardware, Microsoft Office 365, Azure AD, Citrix solutions, and more. Nexthink experience is a plus. Documentation Skills: Your ability to create and review workplace knowledge base documentation is solid. Diversity, Equity & Inclusion At Forvis Mazars diversity, equity and inclusion are central to our values. We value our people's unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients. We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith. We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team
AV Event & Break Fix Technician We are recruiting for a hybrid AV Event & Break Fix Technician to deliver AV and Event technical support for a medical science client s meeting rooms and event spaces in the client s global headquarters in Cambridge. The object of this role is to ensure that various AV spaces and event spaces are maintained across the campus, that the equipment is in optimal working condition, and end users (where applicable) are conversant with the equipment they are using to ensure we provide an exceptional service to our clients. Whilst there are regular duties to be undertaken, the demands upon the function can be unpredictable, often with tight deadlines, and the individual must have proven skills in dealing with such environments. Flexibility in working hours is essential, especially when helping with client events; preparation for which may start in the early hours or potentially extend into the evening. Working as part of an events team as well as a service support team, playing a key part in all aspects of AV in relation to clients' events from pre-planning, identifying technical requirements, attending meetings in an advisory capacity, and event execution. You will also be required to provide support for client meetings Role and Responsibilities Experience in events is essential to this role. It is preferred that you hold Industry qualifications, including Barco Certified Operator, Dante Certified, YCATS Product Training (including Mixing & Networking), Q-SYS Level 2 & Control & UCI Fundamentals. Previous experience with such products is essential, as well as Control Systems, Wireless Audio, Lighting Controllers, VC Equipment, and PTZ Camera Equipment. You will be required to operate events from a smaller local scale up to full auditorium events, where the system will be dialled into a global call and broadcast out across the company. Conducting pre-event checks and post-event breakdowns. On-site support for larger-scale events where external event agencies will be utilising the already in-place equipment on-site. Ability to work closely with our client's Events Team, both coordinating the event before and during. Maintenance of the event's equipment as well as liaising with Break Fix resources for incidents. Coordinating your own time to ensure event requests and standards are met. Technical Skill Requirements Highly skilled in event management, event scheduling, and resource management. Expert user of analogue and digital sound mixing desks (Yamaha CL, QL series, M7CL, LS9, etc); Proficient in sound reinforcement (lapel and handheld microphones, headsets, etc) for corporate events Experienced in Live Event Streaming Experienced in Audio networking (Dante, Blu link, Sonos). Experienced in Video switchers (Analog Way, Extron). Experienced in projector setup, diagnostics, and maintenance. Working knowledge of video matrices, scalers (Extron, Kramer), and HDBaseT extenders (Extron, Kramer, Lightware). Very good knowledge of VC systems (Logitech, Poly, Cisco, Zoom, Microsoft Teams, etc ) and use of AV bridges and interfaces Knowledge of IPTV systems Good IT knowledge Knowledge of lighting and related systems Experience in the use of ticketing systems, specifically Service Now Education/Certifications: Preferences will be given to those applicants possessing any of the following: Client relations-related training/certifications AVIXA CTS-related certifications Audio software: Ableton Live; Isotope; Logic Pro; Pro Tools; Reaper; Waves Mixing consoles: AMS Neve DFC, Custom Series 75, Genesys, VR; Avid Digidesign Icon, C24; SSL AWS 900, Duality, G+ Video editing software: Da Vinci Resolve; Luma Fusion Audio DSP-related certifications Crestron-related certifications QSC-related certifications Networking/IT-related certifications Training will be given on-site whilst onboarding. Site and Shifts 5-days a week on site, initially working an 08:00-16:00 shift, long term, there is a shift pattern in place which covers 07:00-19:00 - shift will be 8hrs within this window. Working within a team of 4 in this building, reporting to the Senior Break Fix engineer and working alongside a head event engineer and a second hybrid events/breakfix engineer on the opposite shift. Day-to-day reporting is to our Cambridge-based Team Lead. The candidate will be dedicated to this specific building. There is no parking on site, but there are good bus routes and also lots of cycle storage.
31/03/2026
Full time
AV Event & Break Fix Technician We are recruiting for a hybrid AV Event & Break Fix Technician to deliver AV and Event technical support for a medical science client s meeting rooms and event spaces in the client s global headquarters in Cambridge. The object of this role is to ensure that various AV spaces and event spaces are maintained across the campus, that the equipment is in optimal working condition, and end users (where applicable) are conversant with the equipment they are using to ensure we provide an exceptional service to our clients. Whilst there are regular duties to be undertaken, the demands upon the function can be unpredictable, often with tight deadlines, and the individual must have proven skills in dealing with such environments. Flexibility in working hours is essential, especially when helping with client events; preparation for which may start in the early hours or potentially extend into the evening. Working as part of an events team as well as a service support team, playing a key part in all aspects of AV in relation to clients' events from pre-planning, identifying technical requirements, attending meetings in an advisory capacity, and event execution. You will also be required to provide support for client meetings Role and Responsibilities Experience in events is essential to this role. It is preferred that you hold Industry qualifications, including Barco Certified Operator, Dante Certified, YCATS Product Training (including Mixing & Networking), Q-SYS Level 2 & Control & UCI Fundamentals. Previous experience with such products is essential, as well as Control Systems, Wireless Audio, Lighting Controllers, VC Equipment, and PTZ Camera Equipment. You will be required to operate events from a smaller local scale up to full auditorium events, where the system will be dialled into a global call and broadcast out across the company. Conducting pre-event checks and post-event breakdowns. On-site support for larger-scale events where external event agencies will be utilising the already in-place equipment on-site. Ability to work closely with our client's Events Team, both coordinating the event before and during. Maintenance of the event's equipment as well as liaising with Break Fix resources for incidents. Coordinating your own time to ensure event requests and standards are met. Technical Skill Requirements Highly skilled in event management, event scheduling, and resource management. Expert user of analogue and digital sound mixing desks (Yamaha CL, QL series, M7CL, LS9, etc); Proficient in sound reinforcement (lapel and handheld microphones, headsets, etc) for corporate events Experienced in Live Event Streaming Experienced in Audio networking (Dante, Blu link, Sonos). Experienced in Video switchers (Analog Way, Extron). Experienced in projector setup, diagnostics, and maintenance. Working knowledge of video matrices, scalers (Extron, Kramer), and HDBaseT extenders (Extron, Kramer, Lightware). Very good knowledge of VC systems (Logitech, Poly, Cisco, Zoom, Microsoft Teams, etc ) and use of AV bridges and interfaces Knowledge of IPTV systems Good IT knowledge Knowledge of lighting and related systems Experience in the use of ticketing systems, specifically Service Now Education/Certifications: Preferences will be given to those applicants possessing any of the following: Client relations-related training/certifications AVIXA CTS-related certifications Audio software: Ableton Live; Isotope; Logic Pro; Pro Tools; Reaper; Waves Mixing consoles: AMS Neve DFC, Custom Series 75, Genesys, VR; Avid Digidesign Icon, C24; SSL AWS 900, Duality, G+ Video editing software: Da Vinci Resolve; Luma Fusion Audio DSP-related certifications Crestron-related certifications QSC-related certifications Networking/IT-related certifications Training will be given on-site whilst onboarding. Site and Shifts 5-days a week on site, initially working an 08:00-16:00 shift, long term, there is a shift pattern in place which covers 07:00-19:00 - shift will be 8hrs within this window. Working within a team of 4 in this building, reporting to the Senior Break Fix engineer and working alongside a head event engineer and a second hybrid events/breakfix engineer on the opposite shift. Day-to-day reporting is to our Cambridge-based Team Lead. The candidate will be dedicated to this specific building. There is no parking on site, but there are good bus routes and also lots of cycle storage.
Pell Frischmann is a specialist advisory and technical consultancy operating across the built and natural environment, helping to shape a better future for the communities in which we work. We offer consultancy services, with access to specialist sister companies and partners, to support both public and private-sector clients. We work across sectors encompassing buildings, infrastructure, and regeneration. Originally formed in 1926, we have a unique heritage in delivering client-focused solutions that deliver value through our commercial awareness, sustainable aspirations, and innovative approach. Our distinctive future is defined by our ownership; Pell Frischmann is a part of RSBG SE, the patient capital investment arm of RAG-Stiftung. RAG-Stiftung is a foundation with the long-term public purpose to deal with the environmental and social commitments resulting from the closing of Germany s coal mining industry. RSBG SE s mission is to generate sustainable funds for the foundation; so, our work directly contributes to the challenge of fighting global pollution and climate change. Main Purpose of the Job We are looking for an IT Administrator to work within the existing IT Customer Support team to provide support to over 600 users. The successful candidate will collaborate with IT Managers and IT Administrators, with a primary focus on delivering exceptional customer service. Main Duties and Responsibilities User IT Assistance: Provide IT assistance (2nd line desktop support) with computer-related issues, including software and hardware installation, troubleshooting for both Windows. IT Request Management: Maintain a record of all IT support requests and ensuring they are acknowledged and resolved quickly. Ensure that customers are satisfied with the IT service provided. Onboarding Management: Prepare new computer setups and create accounts for incoming staff members. Relationship Development: Maintain strong working relationships with colleagues, clients, suppliers, and other internal teams. IT Inventory Management: Keep an up-to-date inventory of all IT equipment and software. Knowledgebase Maintenance: Continually update and improve the help articles and FAQs in the Knowledgebase. What Qualifications, Experience & Skills are required? Qualification Relevant degree relating to IT support or time served equivalent. Any IT certifications Experience Credible IT support experience at 1st and/or 2nd Skills Windows 11 Excellent interpersonal and communication skills. Windows Server Administration ( Active Directory, Exchange, Intune) Network troubleshooting skills, LAN, WAN, Wi-fi, TCP, IP Excellent Troubleshooting skills in both Hardware and Software issues Troubleshooting VPN issues Driving Licence is essential for the role HP Laptop Troubleshooting Why Pell Frischmann? We are one of the UK's most influential and highly respected firms of infrastructure and built environment professionals. We provide a collaborative and supportive working environment, where you ll have the freedom and flexibility to create your own pathway and make a real impact within the business and in the communities in which you will operate. We'll support your ongoing personal and professional development as your career progresses, allowing you to reach your full potential. We are committed to providing equal opportunities for all, welcoming applications from all backgrounds and are delighted to be a part of the government's Disability Confident Scheme. We're happy to talk about flexible working and are committed to promoting the wellbeing of all our employees.
31/03/2026
Full time
Pell Frischmann is a specialist advisory and technical consultancy operating across the built and natural environment, helping to shape a better future for the communities in which we work. We offer consultancy services, with access to specialist sister companies and partners, to support both public and private-sector clients. We work across sectors encompassing buildings, infrastructure, and regeneration. Originally formed in 1926, we have a unique heritage in delivering client-focused solutions that deliver value through our commercial awareness, sustainable aspirations, and innovative approach. Our distinctive future is defined by our ownership; Pell Frischmann is a part of RSBG SE, the patient capital investment arm of RAG-Stiftung. RAG-Stiftung is a foundation with the long-term public purpose to deal with the environmental and social commitments resulting from the closing of Germany s coal mining industry. RSBG SE s mission is to generate sustainable funds for the foundation; so, our work directly contributes to the challenge of fighting global pollution and climate change. Main Purpose of the Job We are looking for an IT Administrator to work within the existing IT Customer Support team to provide support to over 600 users. The successful candidate will collaborate with IT Managers and IT Administrators, with a primary focus on delivering exceptional customer service. Main Duties and Responsibilities User IT Assistance: Provide IT assistance (2nd line desktop support) with computer-related issues, including software and hardware installation, troubleshooting for both Windows. IT Request Management: Maintain a record of all IT support requests and ensuring they are acknowledged and resolved quickly. Ensure that customers are satisfied with the IT service provided. Onboarding Management: Prepare new computer setups and create accounts for incoming staff members. Relationship Development: Maintain strong working relationships with colleagues, clients, suppliers, and other internal teams. IT Inventory Management: Keep an up-to-date inventory of all IT equipment and software. Knowledgebase Maintenance: Continually update and improve the help articles and FAQs in the Knowledgebase. What Qualifications, Experience & Skills are required? Qualification Relevant degree relating to IT support or time served equivalent. Any IT certifications Experience Credible IT support experience at 1st and/or 2nd Skills Windows 11 Excellent interpersonal and communication skills. Windows Server Administration ( Active Directory, Exchange, Intune) Network troubleshooting skills, LAN, WAN, Wi-fi, TCP, IP Excellent Troubleshooting skills in both Hardware and Software issues Troubleshooting VPN issues Driving Licence is essential for the role HP Laptop Troubleshooting Why Pell Frischmann? We are one of the UK's most influential and highly respected firms of infrastructure and built environment professionals. We provide a collaborative and supportive working environment, where you ll have the freedom and flexibility to create your own pathway and make a real impact within the business and in the communities in which you will operate. We'll support your ongoing personal and professional development as your career progresses, allowing you to reach your full potential. We are committed to providing equal opportunities for all, welcoming applications from all backgrounds and are delighted to be a part of the government's Disability Confident Scheme. We're happy to talk about flexible working and are committed to promoting the wellbeing of all our employees.
Royal Agricultural University
Cirencester, Gloucestershire
Junior IT Support Desk Advisor Location: Cirencester, GL7 6JS Flexible working options are available Salary: Grade 3: £23,061 - £24,685 DOE Vacancy Type: Permanent, full-time The Royal Agricultural University RAU has been at the forefront of agricultural education for 180 years and is globally renowned for its links with industry and courses that are designed to meet the demands of the changing land-based sector. IT Support at the RAU is key to the success of the University by the enabling of academic staff, the enrichment of curriculum and of both face-to-face and distance learning. The Support Desk team provides software, systems and hardware support to staff, students and other users. This person will be an important member of the team undertaking support activities as directed and working directly with users to provide IT support and escalate issues to enable resolution. The IT & Estates team are looking for a Junior IT Support Desk Advisor to join the team to provide first line support and triage to end-users (staff, students and visitors to the university), providing solutions where possible, and escalating to more senior team members when required. They will be involved in the day to day operational tasks of maintenance and support for software and hardware on campus, and will be expected to keep up to date with developments in the field and the ongoing requirements of the university to grow their knowledge and understanding in order to provide high standards of support. This role would be an excellent development opportunity for those who have an aptitude for computers and IT but don t necessarily have formal training in this area. Key requirements for the successful candidate are excellent customer service skills, the ability to accurately gather, record and clearly communicate customer issues and needs, and experience in following complex, technical instructions. The RAU is set in beautiful surroundings and offers a range of Staff Benefits including a 35-hour working week, a generous 30 days annual leave entitlement plus bank holidays (pro rata for part time posts), pension scheme, free and guaranteed parking on campus, discounted catering facilities, discounted onsite gym, free library services, employee assistance programme, occupational health and counselling services, cycle to work scheme and staff development opportunities. Further details of the full range of staff benefits available can be found on our website. To Apply If you feel you are a suitable candidate and would like to work for Royal Agricultural University, please click apply to be redirected to our website to complete your application. Closing date : Monday, 06 April 2026; Interview date : Tuesday, 21 April 2026 The RAU is an equal opportunities employer and we particularly welcome applications from black and minority ethnic candidates as they are under-represented within the RAU at this level
31/03/2026
Full time
Junior IT Support Desk Advisor Location: Cirencester, GL7 6JS Flexible working options are available Salary: Grade 3: £23,061 - £24,685 DOE Vacancy Type: Permanent, full-time The Royal Agricultural University RAU has been at the forefront of agricultural education for 180 years and is globally renowned for its links with industry and courses that are designed to meet the demands of the changing land-based sector. IT Support at the RAU is key to the success of the University by the enabling of academic staff, the enrichment of curriculum and of both face-to-face and distance learning. The Support Desk team provides software, systems and hardware support to staff, students and other users. This person will be an important member of the team undertaking support activities as directed and working directly with users to provide IT support and escalate issues to enable resolution. The IT & Estates team are looking for a Junior IT Support Desk Advisor to join the team to provide first line support and triage to end-users (staff, students and visitors to the university), providing solutions where possible, and escalating to more senior team members when required. They will be involved in the day to day operational tasks of maintenance and support for software and hardware on campus, and will be expected to keep up to date with developments in the field and the ongoing requirements of the university to grow their knowledge and understanding in order to provide high standards of support. This role would be an excellent development opportunity for those who have an aptitude for computers and IT but don t necessarily have formal training in this area. Key requirements for the successful candidate are excellent customer service skills, the ability to accurately gather, record and clearly communicate customer issues and needs, and experience in following complex, technical instructions. The RAU is set in beautiful surroundings and offers a range of Staff Benefits including a 35-hour working week, a generous 30 days annual leave entitlement plus bank holidays (pro rata for part time posts), pension scheme, free and guaranteed parking on campus, discounted catering facilities, discounted onsite gym, free library services, employee assistance programme, occupational health and counselling services, cycle to work scheme and staff development opportunities. Further details of the full range of staff benefits available can be found on our website. To Apply If you feel you are a suitable candidate and would like to work for Royal Agricultural University, please click apply to be redirected to our website to complete your application. Closing date : Monday, 06 April 2026; Interview date : Tuesday, 21 April 2026 The RAU is an equal opportunities employer and we particularly welcome applications from black and minority ethnic candidates as they are under-represented within the RAU at this level
Are you a passionate & driven Civil Infrastructure Engineer looking to join a Global and multidisciplinary design consultancy? Our client is hiring within their London office for a Civil Engineer +4 with experience in drainage, earthworks and utilities. Our client is an international, integrated consultancy of engineers, designers and advisors. For nearly 50 years, they have built an unrivalled reputation by delivering creative and value-led solutions across the industry. What s on offer Hybrid working Life Assurance Income Protection Cycle scheme Dental insurance Optical Cover Travel insurance Corporate discounts. Early leaving at the end of the month The role Undertaking design from feasibility and option studies through to detailed civil engineering design, striving to see that service and project work are carried out within agreed deadlines and within budget Preparation of reports to support planning applications and design stage deliverables Plan and manage CAD documentation of design work Prepare technical specifications Ensure senior staff are kept informed of important and relevant service/design decisions and the objectives of the company and the client are achieved. What you need to succeed A technical background in drainage, roads, earthworks and utilities co-ordination. Experience in use of Microdrainage, AutoCAD, SuDs & Autodesk Civil 3D. Experience in working within a multidisciplinary team, or large international projects. Bachelors/Masters degree in Civil Engineering A desire to work towards professional registration with a relevant institution
31/03/2026
Full time
Are you a passionate & driven Civil Infrastructure Engineer looking to join a Global and multidisciplinary design consultancy? Our client is hiring within their London office for a Civil Engineer +4 with experience in drainage, earthworks and utilities. Our client is an international, integrated consultancy of engineers, designers and advisors. For nearly 50 years, they have built an unrivalled reputation by delivering creative and value-led solutions across the industry. What s on offer Hybrid working Life Assurance Income Protection Cycle scheme Dental insurance Optical Cover Travel insurance Corporate discounts. Early leaving at the end of the month The role Undertaking design from feasibility and option studies through to detailed civil engineering design, striving to see that service and project work are carried out within agreed deadlines and within budget Preparation of reports to support planning applications and design stage deliverables Plan and manage CAD documentation of design work Prepare technical specifications Ensure senior staff are kept informed of important and relevant service/design decisions and the objectives of the company and the client are achieved. What you need to succeed A technical background in drainage, roads, earthworks and utilities co-ordination. Experience in use of Microdrainage, AutoCAD, SuDs & Autodesk Civil 3D. Experience in working within a multidisciplinary team, or large international projects. Bachelors/Masters degree in Civil Engineering A desire to work towards professional registration with a relevant institution
Strata Construction Consulting UK Ltd
Bath, Somerset
Are you a driven and talented Civil Infrastructure Engineer looking to join a Global and multidisciplinary design consultancy? Our client is hiring within their Bath office for a Civil Engineer 3+ with experience in drainage, earthworks and utilities. Our client is an international, integrated consultancy of engineers, designers and advisors. For nearly 50 years, they have built an unrivalled reputation by delivering creative and value-led solutions across the industry. What s on offer Hybrid working Life Assurance Income Protection Cycle scheme Dental insurance Optical Cover Travel insurance Corporate discounts Early leaving at the end of the month The role Undertaking design from feasibility and option studies through to detailed civil engineering design, striving to see that service and project work are carried out within agreed deadlines and within budget Preparation of reports to support planning applications and design stage deliverables Plan and manage CAD documentation of design work Prepare technical specifications Ensure senior staff are kept informed of important and relevant service/design decisions and the objectives of the company and the client are achieved. What you need to succeed A technical background in drainage, roads, earthworks and utilities co-ordination. Experience in use of Microdrainage, AutoCAD, SuDs & Autodesk Civil 3D. Experience in working within a multidisciplinary team, or large international projects. Bachelors/Masters degree in Civil Engineering A desire to work towards professional registration with a relevant institution
31/03/2026
Full time
Are you a driven and talented Civil Infrastructure Engineer looking to join a Global and multidisciplinary design consultancy? Our client is hiring within their Bath office for a Civil Engineer 3+ with experience in drainage, earthworks and utilities. Our client is an international, integrated consultancy of engineers, designers and advisors. For nearly 50 years, they have built an unrivalled reputation by delivering creative and value-led solutions across the industry. What s on offer Hybrid working Life Assurance Income Protection Cycle scheme Dental insurance Optical Cover Travel insurance Corporate discounts Early leaving at the end of the month The role Undertaking design from feasibility and option studies through to detailed civil engineering design, striving to see that service and project work are carried out within agreed deadlines and within budget Preparation of reports to support planning applications and design stage deliverables Plan and manage CAD documentation of design work Prepare technical specifications Ensure senior staff are kept informed of important and relevant service/design decisions and the objectives of the company and the client are achieved. What you need to succeed A technical background in drainage, roads, earthworks and utilities co-ordination. Experience in use of Microdrainage, AutoCAD, SuDs & Autodesk Civil 3D. Experience in working within a multidisciplinary team, or large international projects. Bachelors/Masters degree in Civil Engineering A desire to work towards professional registration with a relevant institution
Want a senior technology leadership role where you can shape product direction, influence architecture and lead delivery across engineering, data and digital platforms? This is an opportunity to join a growing B2B digital business in a broad, high-impact role reporting to the CEO. You will lead technical delivery across product, platform and data, helping the business deliver new services, improve internal efficiency and make better decisions around architecture, tooling and technical investment. Head of Technical Delivery Bath / Hybrid (typically two days a month in the office) 85,000- 100,000 + up to 10% discretionary bonus This role will suit someone who enjoys operating at senior level, but still likes staying close enough to delivery to guide outcomes, remove blockers and keep momentum. What you'll be doing Lead delivery across engineering, data and technical operations Shape technical direction and architectural decisions across products and platforms Turn roadmap priorities into practical, costed delivery plans Improve delivery predictability, release quality and operational performance Oversee systems, integrations, cloud infrastructure and data flow Support the development of new products and services, including AI-related initiatives Drive automation of manual internal processes Manage external technology partners and specialist consultancies Lead and develop a small internal team What they're looking for Senior experience leading technical delivery, engineering or platform teams Strong architectural judgement and technical decision-making ability Experience working with data in a meaningful way Strong stakeholder skills and the ability to translate technical issues into business language A practical, commercially aware approach Comfort working in a smaller business where breadth and adaptability matter AI experience is helpful, but not a requirement. Team You will lead a small internal team, currently including: Helpdesk Analyst Data Engineer Software Tester Full Stack Developer Lead Data & Reporting Analyst You will also work closely with external partners across software development, IT support, cyber security, website improvement and AI advisory work. Why this role stands out This is a genuine opportunity to shape both product and technical direction in a business where technology is central to future growth. You will have the scope to influence what gets built, how it gets delivered and where technology can create the biggest commercial impact. Package 85,000- 100,000 salary Up to 10% discretionary bonus 25 days holiday plus bank holidays Private medical insurance or wellbeing allowance & more Interested? If you are looking for a senior role with broad ownership, strategic influence and the chance to shape delivery in a growing digital business, apply now or get in touch with Chris Lynes at Spectrum IT for more information. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
31/03/2026
Full time
Want a senior technology leadership role where you can shape product direction, influence architecture and lead delivery across engineering, data and digital platforms? This is an opportunity to join a growing B2B digital business in a broad, high-impact role reporting to the CEO. You will lead technical delivery across product, platform and data, helping the business deliver new services, improve internal efficiency and make better decisions around architecture, tooling and technical investment. Head of Technical Delivery Bath / Hybrid (typically two days a month in the office) 85,000- 100,000 + up to 10% discretionary bonus This role will suit someone who enjoys operating at senior level, but still likes staying close enough to delivery to guide outcomes, remove blockers and keep momentum. What you'll be doing Lead delivery across engineering, data and technical operations Shape technical direction and architectural decisions across products and platforms Turn roadmap priorities into practical, costed delivery plans Improve delivery predictability, release quality and operational performance Oversee systems, integrations, cloud infrastructure and data flow Support the development of new products and services, including AI-related initiatives Drive automation of manual internal processes Manage external technology partners and specialist consultancies Lead and develop a small internal team What they're looking for Senior experience leading technical delivery, engineering or platform teams Strong architectural judgement and technical decision-making ability Experience working with data in a meaningful way Strong stakeholder skills and the ability to translate technical issues into business language A practical, commercially aware approach Comfort working in a smaller business where breadth and adaptability matter AI experience is helpful, but not a requirement. Team You will lead a small internal team, currently including: Helpdesk Analyst Data Engineer Software Tester Full Stack Developer Lead Data & Reporting Analyst You will also work closely with external partners across software development, IT support, cyber security, website improvement and AI advisory work. Why this role stands out This is a genuine opportunity to shape both product and technical direction in a business where technology is central to future growth. You will have the scope to influence what gets built, how it gets delivered and where technology can create the biggest commercial impact. Package 85,000- 100,000 salary Up to 10% discretionary bonus 25 days holiday plus bank holidays Private medical insurance or wellbeing allowance & more Interested? If you are looking for a senior role with broad ownership, strategic influence and the chance to shape delivery in a growing digital business, apply now or get in touch with Chris Lynes at Spectrum IT for more information. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Senior 3rd Line Infrastructure Engineer / Bedford / £35,000 to £38,000 per annum + Benefits Join one of the UK s fastest-growing Managed Service Providers and take your IT career to the next level! If you re a sharp-thinking problem solver who loves variety, teamwork, and delivering great work, this is the role for you. What You ll Be Doing: As a Senior 3rd Line Infrastructure Engineer, you are the technical engine of the Technical Account Management team. This is not a standard "reactive" 3rd line role; while you will handle deep-level escalations, your primary focus is proactive infrastructure health and the delivery of technical projects. You will work closely with the Team Lead to ensure clients' infrastructure is aligned with best practices and modern standards. This is a hands-on role where you will design and implement a range of IT change projects for clients in your region. You will develop and maintain relationships that clients put trust in to deliver the solutions that their organisations need, while providing expertise-in-depth to the Service Team who escalate faults to you for resolution. Key Responsibilities of the Senior 3rd Line Infrastructure Engineer: Infrastructure Projects: Own and execute technical projects such as server migrations, Microsoft 365 tenant-to-tenant migrations, and network refreshes. Technical Alignment: Conduct regular technical reviews of client environments to identify risks, end-of-life hardware/software, and security gaps. 3rd Line Support: Act as a senior escalation point for the Service Desk, resolving complex issues across virtualization, storage, and cloud platforms. Documentation: Maintain high-quality technical documentation and "Site Files" for client environments to ensure seamless support across the business. Client Advisory: Support the Team Lead in technical meetings by providing data-driven insights on system performance and required upgrades. Experience & Qualifications: Minimum 3 5 years in a technical role, ideally within an MSP or a multi-site internal environment. Proven ability to follow a project plan, meet milestones, and communicate progress clearly. Based within a commutable distance of Bedford (for site visits and office collaboration). Ideally holding recognisable vendor qualifications Infrastructure: Expert knowledge of Windows Server (2019 onward), Active Directory/GPO, and Entra/Microsoft 365/Exchange Online. Virtualisation: Advanced experience with VMware vSphere or Microsoft Hyper-V. Cloud: Proven experience in Azure or AWS (migrations, environment builds, and security). Networking: Strong understanding of wired networking, experience with firewalls (Sophos/Fortinet/Cisco), and VPNs. Wireless Networking: Experience with planning, deployment and surveying of wireless networks in commercial, education and/or healthcare settings with vendors like Meraki/Aruba/Ruckus Backup & DR: Management of enterprise-level backup solutions (Veeam, Redstor, etc.). What s in It for You? £35,000 £38,000 based on experience 22 days annual leave A friendly, collaborative office culture Real variety every day is different Opportunities for professional development Avoid the city centre traffic! Be part of a team where your ideas and input genuinely matter Why Join? They re an ambitious, growing MSP with a passion for doing IT right. You ll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help customers succeed. This is the place for you if you want: Real influence Interesting technical challenges Supportive colleagues Space to grow your career Ready to Join? Apply Now for this exciting new Senior 3rd Line Infrastructure Engineer position for immediate consideration.
31/03/2026
Full time
Senior 3rd Line Infrastructure Engineer / Bedford / £35,000 to £38,000 per annum + Benefits Join one of the UK s fastest-growing Managed Service Providers and take your IT career to the next level! If you re a sharp-thinking problem solver who loves variety, teamwork, and delivering great work, this is the role for you. What You ll Be Doing: As a Senior 3rd Line Infrastructure Engineer, you are the technical engine of the Technical Account Management team. This is not a standard "reactive" 3rd line role; while you will handle deep-level escalations, your primary focus is proactive infrastructure health and the delivery of technical projects. You will work closely with the Team Lead to ensure clients' infrastructure is aligned with best practices and modern standards. This is a hands-on role where you will design and implement a range of IT change projects for clients in your region. You will develop and maintain relationships that clients put trust in to deliver the solutions that their organisations need, while providing expertise-in-depth to the Service Team who escalate faults to you for resolution. Key Responsibilities of the Senior 3rd Line Infrastructure Engineer: Infrastructure Projects: Own and execute technical projects such as server migrations, Microsoft 365 tenant-to-tenant migrations, and network refreshes. Technical Alignment: Conduct regular technical reviews of client environments to identify risks, end-of-life hardware/software, and security gaps. 3rd Line Support: Act as a senior escalation point for the Service Desk, resolving complex issues across virtualization, storage, and cloud platforms. Documentation: Maintain high-quality technical documentation and "Site Files" for client environments to ensure seamless support across the business. Client Advisory: Support the Team Lead in technical meetings by providing data-driven insights on system performance and required upgrades. Experience & Qualifications: Minimum 3 5 years in a technical role, ideally within an MSP or a multi-site internal environment. Proven ability to follow a project plan, meet milestones, and communicate progress clearly. Based within a commutable distance of Bedford (for site visits and office collaboration). Ideally holding recognisable vendor qualifications Infrastructure: Expert knowledge of Windows Server (2019 onward), Active Directory/GPO, and Entra/Microsoft 365/Exchange Online. Virtualisation: Advanced experience with VMware vSphere or Microsoft Hyper-V. Cloud: Proven experience in Azure or AWS (migrations, environment builds, and security). Networking: Strong understanding of wired networking, experience with firewalls (Sophos/Fortinet/Cisco), and VPNs. Wireless Networking: Experience with planning, deployment and surveying of wireless networks in commercial, education and/or healthcare settings with vendors like Meraki/Aruba/Ruckus Backup & DR: Management of enterprise-level backup solutions (Veeam, Redstor, etc.). What s in It for You? £35,000 £38,000 based on experience 22 days annual leave A friendly, collaborative office culture Real variety every day is different Opportunities for professional development Avoid the city centre traffic! Be part of a team where your ideas and input genuinely matter Why Join? They re an ambitious, growing MSP with a passion for doing IT right. You ll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help customers succeed. This is the place for you if you want: Real influence Interesting technical challenges Supportive colleagues Space to grow your career Ready to Join? Apply Now for this exciting new Senior 3rd Line Infrastructure Engineer position for immediate consideration.
Job Title: Service Desk Advisor - 1st Line IT Support Location: Chester (Local candidates preferred) Salary: £33,000 Contract : 12 months About the Role We're looking for a Service Desk Advisor to join our growing IT support team. This is a fantastic opportunity for someone with customer service experience and a passion for technology, who wants to develop a career in IT. You'll be the first point of contact for end users, providing support via voice and chat . From password resets to helping colleagues navigate Office 365 tools, you'll play a vital role in keeping teams connected and supported. Key Responsibilities Provide 1st line IT support across Microsoft 365 (Outlook, Teams, Excel, Copilot and wider MS suite) Manage common queries such as password resets, profile setups, and navigation help Deliver customer-focused support via phone and chat, ensuring queries are resolved or escalated efficiently Work collaboratively within a diverse and supportive team Accurately log, track, and update incidents in line with IT processes. What We're Looking For Strong customer service / client care skills (IT background not essential) An interest in technology and a willingness to learn about IT support Great communication and problem-solving skills Graduate / early career exposure to IT is welcome, but attitude and service mindset are most important Ability to engage well in conversation and explain technical steps clearly What's on Offer Hybrid working (remote with some local presence in Chester) Excellent career development into IT and technical support Supportive team environment with ongoing training Onsite facilities including shower access for those commuting in Interested? If you're enthusiastic about building a career in IT support and enjoy helping people, we'd love to hear from you. Apply now and take your first step into the world of IT.
03/10/2025
Full time
Job Title: Service Desk Advisor - 1st Line IT Support Location: Chester (Local candidates preferred) Salary: £33,000 Contract : 12 months About the Role We're looking for a Service Desk Advisor to join our growing IT support team. This is a fantastic opportunity for someone with customer service experience and a passion for technology, who wants to develop a career in IT. You'll be the first point of contact for end users, providing support via voice and chat . From password resets to helping colleagues navigate Office 365 tools, you'll play a vital role in keeping teams connected and supported. Key Responsibilities Provide 1st line IT support across Microsoft 365 (Outlook, Teams, Excel, Copilot and wider MS suite) Manage common queries such as password resets, profile setups, and navigation help Deliver customer-focused support via phone and chat, ensuring queries are resolved or escalated efficiently Work collaboratively within a diverse and supportive team Accurately log, track, and update incidents in line with IT processes. What We're Looking For Strong customer service / client care skills (IT background not essential) An interest in technology and a willingness to learn about IT support Great communication and problem-solving skills Graduate / early career exposure to IT is welcome, but attitude and service mindset are most important Ability to engage well in conversation and explain technical steps clearly What's on Offer Hybrid working (remote with some local presence in Chester) Excellent career development into IT and technical support Supportive team environment with ongoing training Onsite facilities including shower access for those commuting in Interested? If you're enthusiastic about building a career in IT support and enjoy helping people, we'd love to hear from you. Apply now and take your first step into the world of IT.
IT Project Engineer - Exciting New Role with a Leading MSP Are you a skilled 2nd/3rd Line Engineer with hands-on project experience, ready to take the next step into a dedicated IT Project role ? Do you want to work with a fast-growing MSP, delivering complex technical projects for a diverse client base, whilst expanding your skills across enterprise-level tech? This is a brand-new opportunity to join a supportive, close-knit team, working on high-value IT projects that make a real impact for 400+ businesses across the UK. Location: Redhill Salary: £40,000 - £50,000 (DOE) Benefits: Company laptop & equipment, performance-based bonus, 22 days holiday (rising to 25 with service), Ongoing training & development support, regular team socials and a supportive working culture The Role As an IT Project Engineer, you will take ownership of the planning, delivery, and implementation of a wide variety of technical projects. You'll work closely with the wider engineering team, helping scope requirements, configure solutions, and ensure smooth deployment to client environments. You'll be trusted to deliver across Microsoft, networking, virtualisation, and security technologies, providing technical expertise while maintaining excellent client communication. This is a role for someone with proven 2nd or 3rd Line experience, who has already been involved in project delivery and is looking to step fully into a project-focused position. Your Day-to-Day: Deliver and implement technical projects for SME clients, both remotely and on-site Work closely with project managers and senior engineers to scope and plan solutions Configure and deploy servers, networking, virtual desktops, and security solutions Provide escalated technical input during project phases, ensuring successful delivery Assist with client onboarding and infrastructure upgrades Document all project work and hand over smoothly to support teams Act as a trusted technical advisor, ensuring clients understand solutions and best practices Tech You Will Work With: OS & Servers: Windows Server, Active Directory, Azure AD, Hyper-V, VMware Cloud & Virtualisation: Microsoft 365, Citrix, RDS Networking: Firewalls, switches, routers (e.g., Fortinet, Cisco, Sophos) Backups & DR: Veeam, off-site disaster recovery solutions Monitoring & Security: MSP-standard monitoring tools, patching & endpoint protection What You Bring: At least 2 years' experience delivering IT projects in an MSP or fast-paced IT environment Strong technical grounding at 2nd/3rd Line level across Microsoft, networking & infrastructure Proven experience in scoping, configuring, and implementing technical solutions Excellent problem-solving and communication skills Customer-first approach, with the ability to explain technical solutions in plain English A full UK driving licence and access to a vehicle (essential due to client site visits) For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
03/10/2025
Full time
IT Project Engineer - Exciting New Role with a Leading MSP Are you a skilled 2nd/3rd Line Engineer with hands-on project experience, ready to take the next step into a dedicated IT Project role ? Do you want to work with a fast-growing MSP, delivering complex technical projects for a diverse client base, whilst expanding your skills across enterprise-level tech? This is a brand-new opportunity to join a supportive, close-knit team, working on high-value IT projects that make a real impact for 400+ businesses across the UK. Location: Redhill Salary: £40,000 - £50,000 (DOE) Benefits: Company laptop & equipment, performance-based bonus, 22 days holiday (rising to 25 with service), Ongoing training & development support, regular team socials and a supportive working culture The Role As an IT Project Engineer, you will take ownership of the planning, delivery, and implementation of a wide variety of technical projects. You'll work closely with the wider engineering team, helping scope requirements, configure solutions, and ensure smooth deployment to client environments. You'll be trusted to deliver across Microsoft, networking, virtualisation, and security technologies, providing technical expertise while maintaining excellent client communication. This is a role for someone with proven 2nd or 3rd Line experience, who has already been involved in project delivery and is looking to step fully into a project-focused position. Your Day-to-Day: Deliver and implement technical projects for SME clients, both remotely and on-site Work closely with project managers and senior engineers to scope and plan solutions Configure and deploy servers, networking, virtual desktops, and security solutions Provide escalated technical input during project phases, ensuring successful delivery Assist with client onboarding and infrastructure upgrades Document all project work and hand over smoothly to support teams Act as a trusted technical advisor, ensuring clients understand solutions and best practices Tech You Will Work With: OS & Servers: Windows Server, Active Directory, Azure AD, Hyper-V, VMware Cloud & Virtualisation: Microsoft 365, Citrix, RDS Networking: Firewalls, switches, routers (e.g., Fortinet, Cisco, Sophos) Backups & DR: Veeam, off-site disaster recovery solutions Monitoring & Security: MSP-standard monitoring tools, patching & endpoint protection What You Bring: At least 2 years' experience delivering IT projects in an MSP or fast-paced IT environment Strong technical grounding at 2nd/3rd Line level across Microsoft, networking & infrastructure Proven experience in scoping, configuring, and implementing technical solutions Excellent problem-solving and communication skills Customer-first approach, with the ability to explain technical solutions in plain English A full UK driving licence and access to a vehicle (essential due to client site visits) For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it. Technical Support advisor Salary: £27,500 Technical Support advisor Hours: 7:30am-5:30am (40 hours in between) Technical Support advisor company benefits: -20 Days holiday + Bank holidays (rising to 25 over 5 years) -Company parking. -Flexible working hours. -Pension contribution. Technical Support advisor roles and responsibilities: -To provide technical support through calls and email to end users and engineers/electricians. -Dealing with all customer requests in a professional & helpful manor. -Maintain and increase product knowledge and have a keen eye and interest in our products. -Logging technical issues. -Ensure the customer is aware of how to obtain a replacement and our policies and procedures should this be required. -Assist with product testing on possible faulty returns. -Quotations to be sent via email to ensure a personal approach. ?-Answer product related questions utilising information from data sheets and Fresh Desk Technical Support Advisor key competencies: -Experience in an IT support role. -Great customer service scores. -Attention to detail. -Ability to prioritise a large workload. If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy
03/10/2025
Full time
We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it. Technical Support advisor Salary: £27,500 Technical Support advisor Hours: 7:30am-5:30am (40 hours in between) Technical Support advisor company benefits: -20 Days holiday + Bank holidays (rising to 25 over 5 years) -Company parking. -Flexible working hours. -Pension contribution. Technical Support advisor roles and responsibilities: -To provide technical support through calls and email to end users and engineers/electricians. -Dealing with all customer requests in a professional & helpful manor. -Maintain and increase product knowledge and have a keen eye and interest in our products. -Logging technical issues. -Ensure the customer is aware of how to obtain a replacement and our policies and procedures should this be required. -Assist with product testing on possible faulty returns. -Quotations to be sent via email to ensure a personal approach. ?-Answer product related questions utilising information from data sheets and Fresh Desk Technical Support Advisor key competencies: -Experience in an IT support role. -Great customer service scores. -Attention to detail. -Ability to prioritise a large workload. If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy
We have an exciting opportunity for a Senior IT Support Engineer to join our well-established client in Saint Leonards, East Sussex. MFK Recruitment has successfully recruited 45 IT Professionals for this well-established company in the past 5 years, 32 are still with the company! Extremely ambitious company, and they're very interested in having individuals join their team, who are keen to progress and succeed. (The vast majority of our candidates have progressed in a short space of time!) Exciting and varied role: We're looking for a Senior IT Support Engineer who has the gravitas to be able to interact with local management and also visit clients' sites. We estimate 1 day per week with clients, 2 days per week on desk escalations and 2 days per week on projects, although this will vary from week to week in line with demand across the organisation. This needs to be a real team player who can cope with a fluid and changing workload. Senior IT Support Engineer - Job Purpose: To provide expert technical support for day-to-day client technical issues, as well as the delivery of projects. This role focuses on resolving complex issues, ensuring smooth system integrations, and driving continuous improvement in processes to meet client needs and optimise performance. Senior IT Support Engineer - Principal Responsibilities: Escalation route for technical queries from the level 1 & 2 engineers. Delivering project work as defined by the Head of Project Management Mobilising as a team & communicating effectively through the relevant channels in the event of high-risk business critical P1 outage or security incident Although there won't be an expectation to answer calls regularly, you will be placed in the 3rd tier phone queue in the event of busy periods Part of your role will require you to tackle proactive tasks such as Firmware Upgrades/Process Development/Project Delivery/Recurring infrastructure checks You must be able to work as a team alongside other engineers with a combined goal of continuous service improvement & innovation Likelihood of being enrolled on a Change Advisory Board & part responsible for managing change & risk on the service desk Senior IT Support Engineer - Qualifications and Experience: MSP experience or a customer-centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 5+ years of technical helpdesk environment Firewall Implementations -Fortigate/Cisco/SonicWall/Watchguard Backup Solutions - Azure/Veeam Virtualisation - Hyper-V, VMware, AVD, RDS In-depth Knowledge of O365 suite & MFA Able to answer complex Networking questions.
03/10/2025
Full time
We have an exciting opportunity for a Senior IT Support Engineer to join our well-established client in Saint Leonards, East Sussex. MFK Recruitment has successfully recruited 45 IT Professionals for this well-established company in the past 5 years, 32 are still with the company! Extremely ambitious company, and they're very interested in having individuals join their team, who are keen to progress and succeed. (The vast majority of our candidates have progressed in a short space of time!) Exciting and varied role: We're looking for a Senior IT Support Engineer who has the gravitas to be able to interact with local management and also visit clients' sites. We estimate 1 day per week with clients, 2 days per week on desk escalations and 2 days per week on projects, although this will vary from week to week in line with demand across the organisation. This needs to be a real team player who can cope with a fluid and changing workload. Senior IT Support Engineer - Job Purpose: To provide expert technical support for day-to-day client technical issues, as well as the delivery of projects. This role focuses on resolving complex issues, ensuring smooth system integrations, and driving continuous improvement in processes to meet client needs and optimise performance. Senior IT Support Engineer - Principal Responsibilities: Escalation route for technical queries from the level 1 & 2 engineers. Delivering project work as defined by the Head of Project Management Mobilising as a team & communicating effectively through the relevant channels in the event of high-risk business critical P1 outage or security incident Although there won't be an expectation to answer calls regularly, you will be placed in the 3rd tier phone queue in the event of busy periods Part of your role will require you to tackle proactive tasks such as Firmware Upgrades/Process Development/Project Delivery/Recurring infrastructure checks You must be able to work as a team alongside other engineers with a combined goal of continuous service improvement & innovation Likelihood of being enrolled on a Change Advisory Board & part responsible for managing change & risk on the service desk Senior IT Support Engineer - Qualifications and Experience: MSP experience or a customer-centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 5+ years of technical helpdesk environment Firewall Implementations -Fortigate/Cisco/SonicWall/Watchguard Backup Solutions - Azure/Veeam Virtualisation - Hyper-V, VMware, AVD, RDS In-depth Knowledge of O365 suite & MFA Able to answer complex Networking questions.
Job Title: IT Support Technician - 1st / 2nd Line Location: York, North Yorkshire Salary: £23k to £26k, dependent on experience Job Type: Permanent, Full-time The role is office-based, so candidates should live within a commutable distance of York About us: This is a market-leading company that provides IT solutions for opticians and the optical profession throughout the UK and Ireland. About the role: You will be part of an office-based Support Desk Team, providing a high-quality and efficient service to over 500 customers. Responsibilities include: Providing telephone support for customers with hardware or software issues. Analysing and resolving customer problems quickly and efficiently. Providing remote support by dialling into customer systems when necessary. Logging all calls on the company's support software and updating as needed. Documenting and reporting 'bugs' and 'change requests' to the Development team. Making courtesy calls to customers who have not contacted the Support Desk for over 6 months. Occasional travel to customer sites may be required, which may involve overnight stays. A company pool car will be provided for this. About you: The ideal candidate will have a passion for computers and a minimum of two years of experience in an end-user desktop support role. You must be reliable, punctual, and have a thorough understanding of PC hardware, peripherals, and peer-to-peer networking. Strong knowledge of the Microsoft Windows desktop environment and Office suite is essential. You must be able to work both independently and as part of a team, with excellent communication skills and a calm, professional demeanour. A full and clean UK driving license is also required. What we offer: Opportunities to learn and progress within the company. Holidays starting at 24 days, increasing to 29for long-term service. Death in service and critical illness cover. Auto-enrolment into a pension scheme. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: Support Analyst, IT Advisor, IT Account Manager, SQL, Technical Account Manager, Solutions Consultant, Customer Success Executive, Customer Excellence Manager, Client Support, IT Services Manager, IT Sales Account Manager, may also be considered for this role.
02/10/2025
Full time
Job Title: IT Support Technician - 1st / 2nd Line Location: York, North Yorkshire Salary: £23k to £26k, dependent on experience Job Type: Permanent, Full-time The role is office-based, so candidates should live within a commutable distance of York About us: This is a market-leading company that provides IT solutions for opticians and the optical profession throughout the UK and Ireland. About the role: You will be part of an office-based Support Desk Team, providing a high-quality and efficient service to over 500 customers. Responsibilities include: Providing telephone support for customers with hardware or software issues. Analysing and resolving customer problems quickly and efficiently. Providing remote support by dialling into customer systems when necessary. Logging all calls on the company's support software and updating as needed. Documenting and reporting 'bugs' and 'change requests' to the Development team. Making courtesy calls to customers who have not contacted the Support Desk for over 6 months. Occasional travel to customer sites may be required, which may involve overnight stays. A company pool car will be provided for this. About you: The ideal candidate will have a passion for computers and a minimum of two years of experience in an end-user desktop support role. You must be reliable, punctual, and have a thorough understanding of PC hardware, peripherals, and peer-to-peer networking. Strong knowledge of the Microsoft Windows desktop environment and Office suite is essential. You must be able to work both independently and as part of a team, with excellent communication skills and a calm, professional demeanour. A full and clean UK driving license is also required. What we offer: Opportunities to learn and progress within the company. Holidays starting at 24 days, increasing to 29for long-term service. Death in service and critical illness cover. Auto-enrolment into a pension scheme. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: Support Analyst, IT Advisor, IT Account Manager, SQL, Technical Account Manager, Solutions Consultant, Customer Success Executive, Customer Excellence Manager, Client Support, IT Services Manager, IT Sales Account Manager, may also be considered for this role.
Are you passionate about delivering excellent IT services and leading high-performing teams? Do you thrive in a hands-on leadership role where customer service, process improvement, and technical know-how all come together? We're looking for an IT Service Delivery Manager to take ownership of our 1st Line Service Desk and 2nd Line Technical Services Teams. This is a fantastic opportunity to shape the way IT support is delivered across a multi-site organisation, ensuring colleagues receive the very best service while driving continuous improvement and innovation. Customers are at the heart of the organisation, so you will be innovating ways your team are delivering service and putting user experience at the forefront of processes. What you'll be doing Leading, developing, and inspiring our Service Desk Analysts, ensuring excellent customer service at every interaction. Acting as a key escalation point for IT support queries, providing guidance, mentorship, and technical expertise. Driving service improvements by optimising processes, documentation, and knowledge sharing. Managing end-to-end IT asset lifecycle, ensuring compliance, governance, and effective use of tools like Microsoft Intune and Defender. Overseeing vendor and contractor performance, supporting procurement discussions, and ensuring value for the business. Monitoring key service metrics and taking proactive steps to improve them. Representing the Service Desk in senior IT forums, project service transitions, and Change Advisory Boards. Ensuring IT services align to the ITIL framework, with robust documentation and regular reviews. What we're looking for Proven experience leading a customer-focused IT team in a multi-site environment. Strong understanding of service management tools, asset management, and vendor governance. Knowledge of ITIL processes Technical knowledge across IT hardware, software, networks, telephony, and business applications - mainly Microsoft experience, within a hybrid Cloud environment. A track record of delivering service improvements, using automation and innovation to enhance user experience. Confident communicator who can influence at all levels and represent IT effectively across the organisation. This is an office based role in Birmingham, please do apply unless you are willing to work in the office on a full-time basis. Permanent opportunity Birmingham based office Salary £50,000 - £55,500 Benefits: up to 8% pension match, 25 days holiday + Bank Holidays, holiday allowance increasing with service up to 30x days max., annual professional body membership paid for, life cover, access to online retail discounts portal. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
02/10/2025
Full time
Are you passionate about delivering excellent IT services and leading high-performing teams? Do you thrive in a hands-on leadership role where customer service, process improvement, and technical know-how all come together? We're looking for an IT Service Delivery Manager to take ownership of our 1st Line Service Desk and 2nd Line Technical Services Teams. This is a fantastic opportunity to shape the way IT support is delivered across a multi-site organisation, ensuring colleagues receive the very best service while driving continuous improvement and innovation. Customers are at the heart of the organisation, so you will be innovating ways your team are delivering service and putting user experience at the forefront of processes. What you'll be doing Leading, developing, and inspiring our Service Desk Analysts, ensuring excellent customer service at every interaction. Acting as a key escalation point for IT support queries, providing guidance, mentorship, and technical expertise. Driving service improvements by optimising processes, documentation, and knowledge sharing. Managing end-to-end IT asset lifecycle, ensuring compliance, governance, and effective use of tools like Microsoft Intune and Defender. Overseeing vendor and contractor performance, supporting procurement discussions, and ensuring value for the business. Monitoring key service metrics and taking proactive steps to improve them. Representing the Service Desk in senior IT forums, project service transitions, and Change Advisory Boards. Ensuring IT services align to the ITIL framework, with robust documentation and regular reviews. What we're looking for Proven experience leading a customer-focused IT team in a multi-site environment. Strong understanding of service management tools, asset management, and vendor governance. Knowledge of ITIL processes Technical knowledge across IT hardware, software, networks, telephony, and business applications - mainly Microsoft experience, within a hybrid Cloud environment. A track record of delivering service improvements, using automation and innovation to enhance user experience. Confident communicator who can influence at all levels and represent IT effectively across the organisation. This is an office based role in Birmingham, please do apply unless you are willing to work in the office on a full-time basis. Permanent opportunity Birmingham based office Salary £50,000 - £55,500 Benefits: up to 8% pension match, 25 days holiday + Bank Holidays, holiday allowance increasing with service up to 30x days max., annual professional body membership paid for, life cover, access to online retail discounts portal. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Are you an experienced IT leader ready to take full ownership of a business-critical IT function? This is a unique opportunity to join a fast-paced, multi-site logistics and supply chain business as they modernise, integrate, and scale their technology capabilities. We re seeking a hands-on IT Manager to lead a small but vital team responsible for all IT systems, infrastructure, and security across UK depots and international operations. This is a board-supported role with the mandate and autonomy to reshape IT strategy, reduce risk, and drive a service-led culture. Key Responsibilities Lead the development and delivery of a group-wide IT strategy aligned with business growth plans. Oversee and optimise Transport Management Systems (TMS) and Warehouse Management Systems (WMS) to ensure reliability, scalability, and user compliance. Modernise IT infrastructure across multiple sites, including Microsoft 365, cloud services, and hardware lifecycle management . Build and lead a high-performing IT team , introducing structure, accountability, and career development. Establish and maintain robust cybersecurity frameworks , including audits, threat prevention, and staff training. Drive integration and automation projects to eliminate manual workarounds and enable seamless data flow. Implement formal helpdesk processes, SLAs, and escalation procedures to deliver exceptional internal service. Manage budgets, vendors, licensing, and governance , ensuring compliance and cost efficiency. Act as a trusted advisor to the leadership team, providing insight into IT risk, performance, and future planning. About You We re looking for a confident and commercially minded IT leader with experience in high-paced, multi-site environments (logistics, transport, warehousing, manufacturing, or similar). You ll be able to: Lead cultural and operational change, shifting IT from reactive to proactive. Balance strategic vision with hands-on problem-solving. Communicate effectively with both technical and non-technical teams. Drive resilience, security, and scalability in a mission-critical IT function. Essential skills: Senior IT leadership experience in a relevant industry. Strong knowledge of TMS, WMS, and business-critical systems . Solid expertise in infrastructure, cloud environments, and Microsoft 365 . Proven cybersecurity strategy and risk management experience. Project delivery and integration expertise, with a track record of measurable improvements. Why Apply? This is a rare opportunity to lead technology transformation in a business that is serious about investment, growth, and IT as a strategic enabler . You ll have autonomy, board-level backing, and the chance to make a lasting impact by building a modern, scalable, and service-focused IT function.
02/10/2025
Full time
Are you an experienced IT leader ready to take full ownership of a business-critical IT function? This is a unique opportunity to join a fast-paced, multi-site logistics and supply chain business as they modernise, integrate, and scale their technology capabilities. We re seeking a hands-on IT Manager to lead a small but vital team responsible for all IT systems, infrastructure, and security across UK depots and international operations. This is a board-supported role with the mandate and autonomy to reshape IT strategy, reduce risk, and drive a service-led culture. Key Responsibilities Lead the development and delivery of a group-wide IT strategy aligned with business growth plans. Oversee and optimise Transport Management Systems (TMS) and Warehouse Management Systems (WMS) to ensure reliability, scalability, and user compliance. Modernise IT infrastructure across multiple sites, including Microsoft 365, cloud services, and hardware lifecycle management . Build and lead a high-performing IT team , introducing structure, accountability, and career development. Establish and maintain robust cybersecurity frameworks , including audits, threat prevention, and staff training. Drive integration and automation projects to eliminate manual workarounds and enable seamless data flow. Implement formal helpdesk processes, SLAs, and escalation procedures to deliver exceptional internal service. Manage budgets, vendors, licensing, and governance , ensuring compliance and cost efficiency. Act as a trusted advisor to the leadership team, providing insight into IT risk, performance, and future planning. About You We re looking for a confident and commercially minded IT leader with experience in high-paced, multi-site environments (logistics, transport, warehousing, manufacturing, or similar). You ll be able to: Lead cultural and operational change, shifting IT from reactive to proactive. Balance strategic vision with hands-on problem-solving. Communicate effectively with both technical and non-technical teams. Drive resilience, security, and scalability in a mission-critical IT function. Essential skills: Senior IT leadership experience in a relevant industry. Strong knowledge of TMS, WMS, and business-critical systems . Solid expertise in infrastructure, cloud environments, and Microsoft 365 . Proven cybersecurity strategy and risk management experience. Project delivery and integration expertise, with a track record of measurable improvements. Why Apply? This is a rare opportunity to lead technology transformation in a business that is serious about investment, growth, and IT as a strategic enabler . You ll have autonomy, board-level backing, and the chance to make a lasting impact by building a modern, scalable, and service-focused IT function.
Are you a fluent German speaker with a passion for providing technical support? We are seeking a skilled and customer-focused Technical Support Advisor to join our client's team on a permanent basis. This role offers a competitive salary range, attractive benefits package, and the opportunity to work on a hybrid basis in our client's South west London office. Responsibilities: - Provide exceptional technical support to customers via phone, email, and chat - Diagnose and troubleshoot technical issues, offering appropriate solutions and guidance. - Collaborate with cross-functional teams to escalate complex cases when necessary - Maintain accurate records of customer interactions and technical solutions - Continuously develop technical knowledge and keep up-to-date with product information and troubleshooting techniques. Requirements: - Native-level fluency in German is essential - Additional fluency in any other European language is highly advantageous. - Experience in Technical Support/Service Desk is essential - Strong problem-solving abilities with a keen eye for detail. - Knowledge of computer systems, software, and hardware troubleshooting. - Familiarity with networking protocols and troubleshooting methodologies. - Ability to work effectively in a fast-paced, team-oriented environment. Benefits: - Discretionary bonus. - Pension scheme with a 7.5% company contribution and a minimum 1.5% employee contribution. - Private healthcare coverage. - Company bonus scheme. - Worldwide medical and travel insurance. - Private dental care. - Onsite health screening every 2 years. - 50% gym membership paid for. - Eyecare vouchers. - Free massages once a month. - Childcare allowance. - Enhanced maternity/paternity pay. - Subsidized travel options. - Life insurance coverage. If you are looking for a challenging and rewarding career in technical support, where you can utilize your language skills and make a positive impact, then we would love to hear from you. If interested, please apply or send your CV direct to
14/08/2023
Full time
Are you a fluent German speaker with a passion for providing technical support? We are seeking a skilled and customer-focused Technical Support Advisor to join our client's team on a permanent basis. This role offers a competitive salary range, attractive benefits package, and the opportunity to work on a hybrid basis in our client's South west London office. Responsibilities: - Provide exceptional technical support to customers via phone, email, and chat - Diagnose and troubleshoot technical issues, offering appropriate solutions and guidance. - Collaborate with cross-functional teams to escalate complex cases when necessary - Maintain accurate records of customer interactions and technical solutions - Continuously develop technical knowledge and keep up-to-date with product information and troubleshooting techniques. Requirements: - Native-level fluency in German is essential - Additional fluency in any other European language is highly advantageous. - Experience in Technical Support/Service Desk is essential - Strong problem-solving abilities with a keen eye for detail. - Knowledge of computer systems, software, and hardware troubleshooting. - Familiarity with networking protocols and troubleshooting methodologies. - Ability to work effectively in a fast-paced, team-oriented environment. Benefits: - Discretionary bonus. - Pension scheme with a 7.5% company contribution and a minimum 1.5% employee contribution. - Private healthcare coverage. - Company bonus scheme. - Worldwide medical and travel insurance. - Private dental care. - Onsite health screening every 2 years. - 50% gym membership paid for. - Eyecare vouchers. - Free massages once a month. - Childcare allowance. - Enhanced maternity/paternity pay. - Subsidized travel options. - Life insurance coverage. If you are looking for a challenging and rewarding career in technical support, where you can utilize your language skills and make a positive impact, then we would love to hear from you. If interested, please apply or send your CV direct to
BAE Systems Digital Intelligence
Gloucester, Gloucestershire
Role summary The successful candidate will be joining the Classified Infrastructure Team with responsibility for addressing infrastructure support issues, maintaining and managing the overall performance and availability of the Classified networks and other hosted systems. Providing support to users at all levels of the organization will form a key element of this role. Principle Responsibilities Administering a virtualised production environment. Installation and support of hardware (including servers, thin clients, PC's, network hardware, printers, telephones). Installation and support of software (including desktop & server applications) Resolving incidents within agreed service levels. Technical input into infrastructure changes following change management processes. Support for Exchange, Active Directory, VMWare, SharePoint & Citrix platforms. Network support for Cisco environments. Identify underlying problems discovered during day-to-day operations, raising them with the Classified Infrastrucure Manager and managing them to resolution. Complete routine operations schedules for servers, server applications, databases, systems and network elements using established and repeatable procedures following corporate standards and requirements. Updating or writing additional material as required. Design and assurance Education / Experience At least two of: MCSA / MCSE (preferred). CCNA / CCDA. VCP 3-5 years experience working in a busy IS Department or other relevant work experience. Technical Skills Advanced level: Install, configure & support Microsoft Windows Server 2008, 2012 & 2016, Active Directory, Exchange 2010, 2013, 2016 & 2019 SQL 2005, 2008, 2012 & 2014, Windows 7, 8.1 & 10 Install, configure & support of VMWARE (Infrastructure 5.5 and higher) Networking & Security - TCP/IP, DNS, Firewall Install, Configure & Support Citrix, PVS, Appsense Intermediate level: Install, configure & support of Linux (Cent OS, Redhat & Debian) UNIX Networking & Security - MPLS, VPN (IPSec & SSL), client security. Administration and support of SAN Environments. The successful candidate will also have experience with a variety of IT administration & management applications. Personal Characteristics Very strong attention to detail. Excellent analytical & problem solving skills. Positive attitude. Capable of handling multiple priorities in fast paced surroundings. Ability to work to challenging deadlines. Excellent communication skills (written & verbal). Strong interpersonal skills with the ability to work in an international environment. Flexible approach to work with the ability to pro-actively take the initiative and work independently with little supervision, and also to be part of a collaborative team where ideas & skills are shared. Ability to acquire new skills quickly and learn on the job. Ability to fully assess the impact of making changes on existing environments Professional / flexible individual that can adapt quickly to changing requirements or priorities and where necessary divert to assist other teams/projects. Other Attributes This role may require travel to our international / regional offices for work on remote sites. The successful candidate will be up to date with trends in IT and be able to relate these to business goals. Lifting & moving of equipment may be required during the course of work. Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. About BAE Systems Digital Intelligence BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments. Launched in 2022, Digital Intelligence is part of BAE Systems, and has a rich heritage in helping to defend nations and businesses around the world from advanced threats. Division overview: Functions At BAE Systems Digital Intelligence, we pride ourselves in being a leader in the cyber defence industry, and the business could not operate without all the dedicated work of our Functions teams. From Finance & Operations through Communications & Marketing, to HR and Site Operations and more, our Functions teams enable our divisions to implement ground-breaking digital transformations and crucial defence software. As part of Functions, you will be supporting and partnering with our global business from the backline, being a strategic advisor within your specialist area, and ensuring the business runs smoothly and efficiently. We all have a role to play in defending our clients; and this is yours.
24/09/2022
Full time
Role summary The successful candidate will be joining the Classified Infrastructure Team with responsibility for addressing infrastructure support issues, maintaining and managing the overall performance and availability of the Classified networks and other hosted systems. Providing support to users at all levels of the organization will form a key element of this role. Principle Responsibilities Administering a virtualised production environment. Installation and support of hardware (including servers, thin clients, PC's, network hardware, printers, telephones). Installation and support of software (including desktop & server applications) Resolving incidents within agreed service levels. Technical input into infrastructure changes following change management processes. Support for Exchange, Active Directory, VMWare, SharePoint & Citrix platforms. Network support for Cisco environments. Identify underlying problems discovered during day-to-day operations, raising them with the Classified Infrastrucure Manager and managing them to resolution. Complete routine operations schedules for servers, server applications, databases, systems and network elements using established and repeatable procedures following corporate standards and requirements. Updating or writing additional material as required. Design and assurance Education / Experience At least two of: MCSA / MCSE (preferred). CCNA / CCDA. VCP 3-5 years experience working in a busy IS Department or other relevant work experience. Technical Skills Advanced level: Install, configure & support Microsoft Windows Server 2008, 2012 & 2016, Active Directory, Exchange 2010, 2013, 2016 & 2019 SQL 2005, 2008, 2012 & 2014, Windows 7, 8.1 & 10 Install, configure & support of VMWARE (Infrastructure 5.5 and higher) Networking & Security - TCP/IP, DNS, Firewall Install, Configure & Support Citrix, PVS, Appsense Intermediate level: Install, configure & support of Linux (Cent OS, Redhat & Debian) UNIX Networking & Security - MPLS, VPN (IPSec & SSL), client security. Administration and support of SAN Environments. The successful candidate will also have experience with a variety of IT administration & management applications. Personal Characteristics Very strong attention to detail. Excellent analytical & problem solving skills. Positive attitude. Capable of handling multiple priorities in fast paced surroundings. Ability to work to challenging deadlines. Excellent communication skills (written & verbal). Strong interpersonal skills with the ability to work in an international environment. Flexible approach to work with the ability to pro-actively take the initiative and work independently with little supervision, and also to be part of a collaborative team where ideas & skills are shared. Ability to acquire new skills quickly and learn on the job. Ability to fully assess the impact of making changes on existing environments Professional / flexible individual that can adapt quickly to changing requirements or priorities and where necessary divert to assist other teams/projects. Other Attributes This role may require travel to our international / regional offices for work on remote sites. The successful candidate will be up to date with trends in IT and be able to relate these to business goals. Lifting & moving of equipment may be required during the course of work. Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. About BAE Systems Digital Intelligence BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments. Launched in 2022, Digital Intelligence is part of BAE Systems, and has a rich heritage in helping to defend nations and businesses around the world from advanced threats. Division overview: Functions At BAE Systems Digital Intelligence, we pride ourselves in being a leader in the cyber defence industry, and the business could not operate without all the dedicated work of our Functions teams. From Finance & Operations through Communications & Marketing, to HR and Site Operations and more, our Functions teams enable our divisions to implement ground-breaking digital transformations and crucial defence software. As part of Functions, you will be supporting and partnering with our global business from the backline, being a strategic advisor within your specialist area, and ensuring the business runs smoothly and efficiently. We all have a role to play in defending our clients; and this is yours.
Job Role:IT Systems Administrator/Infrastructure Engineer Reports To:IT Manager Location:Waterloo SE1 (London) Hours:Flexible, to ensure team presence from 8.30am to 6pm Salary:£45,000 - £55,000 per annum, depending on experience, plus benefits Joining a small team as the third member of the IT team you will ideally have some good exposure to automation and Intune and be excited by the opportunity to help this company migrate to the cloud over the next 18 months whilst also getting involved with BAU and project work. Whilst technical skills are important, personality is key, they can train the skills. The Company: Independent firm of chartered surveyors and technical specialists also providing a full building consultancy service. For more than 25 years they have been building their reputation for delivering creative solutions on some of the most prestigious developments in the UK and around the world. With over 150 staff in offices in London and Manchester, they are the largest specialist advisor in the UK. The Role: A proactive, keen and technically minded individual not afraid to get stuck in and willing to help in all areas of the department. As a key member of a small team being team player is an absolute must. Self-sufficient troubleshooting and diagnostic experience and strong attention to detail are also vital. You will be reporting to the IT Manager and responsible for all systems and networking administration. Duties Include (but are not limited to): *Install and configure software and hardware *Manage and maintain networks, Servers and technology tools *Manage remote security and application deployment *Monitor performance and maintain systems according to requirements *Troubleshoot any issues and outages *Ensure security through access controls, Firewalls and backups *Upgrade systems with new software and hardware releases *Work with the IT Manager to ensure up to date technical documentation, manuals and IT policies *End user support as and when required as 2nd/3rd line point of escalation Required Skills and Attributes: *Must have previous experience in a Systems Administrator, Network Administrator, or similar role *Strong technical experience of networking *Experience of Firewall and VPN configuration *Helpdesk support experience *Technical implementation experience *On-site and remote user support *Professional presentation, customer-service focused and a can-do attitude *Well organised approach to tasks and projects *Ability to multitask and work at speed when under pressure *Excellent oral and written communication skills, with the ability to interact with users at all levels of the company *Exposure to cloud infrastructure and systems migrations is desirable Hardware and Software Experience: *M365 InTune application and device deployment *M365 Intune security configuration and management - including Azure AD *Windows 10 *Microsoft Office 365 implementation and management *Windows server 2016 - AD, GPO, DNS, DHCP, WSUS, WDS, & TCP/IP *Managed Anti-Virus set-up and maintenance *VMware ESXi management and configuration *SAN management and configuration *Veeam Backup & Replication *Networking - Core and Edge switch management - including: vLans, ACL's, PoE, QOS *SonicWall Firewall management *Cisco Meraki wifi management *AWS server management *Mac and iOS knowledge. Person Specification: *Educated to degree level in Information Technology, Computer Science or a related discipline *Professional certifications (egMCSE) is a plus *Holds ITIL qualification or can demonstrate understanding of ITIL principles *Excellent time management skills *Excellent problem-solving aptitude Teamwork, trust and support are important to the IT team and the company as a whole TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.
24/09/2022
Full time
Job Role:IT Systems Administrator/Infrastructure Engineer Reports To:IT Manager Location:Waterloo SE1 (London) Hours:Flexible, to ensure team presence from 8.30am to 6pm Salary:£45,000 - £55,000 per annum, depending on experience, plus benefits Joining a small team as the third member of the IT team you will ideally have some good exposure to automation and Intune and be excited by the opportunity to help this company migrate to the cloud over the next 18 months whilst also getting involved with BAU and project work. Whilst technical skills are important, personality is key, they can train the skills. The Company: Independent firm of chartered surveyors and technical specialists also providing a full building consultancy service. For more than 25 years they have been building their reputation for delivering creative solutions on some of the most prestigious developments in the UK and around the world. With over 150 staff in offices in London and Manchester, they are the largest specialist advisor in the UK. The Role: A proactive, keen and technically minded individual not afraid to get stuck in and willing to help in all areas of the department. As a key member of a small team being team player is an absolute must. Self-sufficient troubleshooting and diagnostic experience and strong attention to detail are also vital. You will be reporting to the IT Manager and responsible for all systems and networking administration. Duties Include (but are not limited to): *Install and configure software and hardware *Manage and maintain networks, Servers and technology tools *Manage remote security and application deployment *Monitor performance and maintain systems according to requirements *Troubleshoot any issues and outages *Ensure security through access controls, Firewalls and backups *Upgrade systems with new software and hardware releases *Work with the IT Manager to ensure up to date technical documentation, manuals and IT policies *End user support as and when required as 2nd/3rd line point of escalation Required Skills and Attributes: *Must have previous experience in a Systems Administrator, Network Administrator, or similar role *Strong technical experience of networking *Experience of Firewall and VPN configuration *Helpdesk support experience *Technical implementation experience *On-site and remote user support *Professional presentation, customer-service focused and a can-do attitude *Well organised approach to tasks and projects *Ability to multitask and work at speed when under pressure *Excellent oral and written communication skills, with the ability to interact with users at all levels of the company *Exposure to cloud infrastructure and systems migrations is desirable Hardware and Software Experience: *M365 InTune application and device deployment *M365 Intune security configuration and management - including Azure AD *Windows 10 *Microsoft Office 365 implementation and management *Windows server 2016 - AD, GPO, DNS, DHCP, WSUS, WDS, & TCP/IP *Managed Anti-Virus set-up and maintenance *VMware ESXi management and configuration *SAN management and configuration *Veeam Backup & Replication *Networking - Core and Edge switch management - including: vLans, ACL's, PoE, QOS *SonicWall Firewall management *Cisco Meraki wifi management *AWS server management *Mac and iOS knowledge. Person Specification: *Educated to degree level in Information Technology, Computer Science or a related discipline *Professional certifications (egMCSE) is a plus *Holds ITIL qualification or can demonstrate understanding of ITIL principles *Excellent time management skills *Excellent problem-solving aptitude Teamwork, trust and support are important to the IT team and the company as a whole TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.
Technical Delivery Lead (Manager)- apply today! Do you Enjoy developing long lasting working relationships with clients in some of the biggest household names in the world, across a variety of industries? Dream of delivering innovative, tailored modern IT solutions that truly make a difference? Wish to work with a team where your individual skills and experience are recognised and valued? Have an innate passion for technology - a thirst for knowledge and learning new skills? If any of these statements struck a chord with you, you need to get in touch with us! Avanade are looking for experienced and enthusiastic Technical Delivery Lead expert to join us at Manager or Group Manager level. You will become part of our diverse and accomplished Infrastructure community, working with the latest Microsoft 365 technologies, helping deliver high quality, bespoke solutions to our clients. Note: We are not able to accept applications from those requiring Visa/ Work permit sponsorship. Applicants must already be eligible to live and work in UK. About our team : The Infrastructure team play an instrumental part in doing what Avanade does best: we design and run the foundational core of our innovative digital solutions for our clients, working with them to transform their businesses for the future. We are a friendly, enthusiastic, and diverse bunch of people, currently 125 strong and growing. We would love to bring on more people who are just as passionate for technology as we are; people that love to learn new skills and grow their careers, all while enjoying a good work-life balance and a good social life after work. Come and work with the best Microsoft technologists. Be part of a team that innovates and develops revolutionary solutions for our clients, delivering tomorrows technology today. About you: Enterprise Mobility & Security - Intune MDM & MAM, AAD, Identity, Information Protection, Threat Protection, Cloud App Security Windows 10 - Intune/ SCCM, Autopilot, Hybrid AD joins, Defender ATP, PowerShell Windows Virtual Desktop (WVD) - Architecture, Deployment, Azure Automation, FSlogix, Azure Files Microsoft Endpoint Manager - Configuration Manager Current Branch, Intune and Co-management Workloads, Windows as a Service AD - GPO, DNS, DHCP, Health checks You love a challenge when it comes to complex technical solutions You enjoy working with team members from diverse backgrounds across the globe. As a Technical Delivery Lead, Manager you bring the following skills: Superb communication and interpersonal skills - you will work directly with our clients, alongside our robust team of consultants, or within a client team. You can communicate and present complex information to both technical and non-technical stakeholders, verbally and in written form. Lead large & small project teams involved in the delivery of Modern Workplace, in particular Windows 10, Enterprise Mobility & Security, Microsoft Endpoint Manager and Windows Virtual Desktop Manage client relationships to ensure successful delivery, taking responsibility for project reporting and budget tracking Act as the overall architect and provide deep subject matter expertise in either Windows 10, Enterprise Mobility & Security, Microsoft Endpoint Manager or Windows Virtual Desktop You have experience engaging with the client to gather and advise on their requirements, writing high level and detailed designs as well as define architectural topologies. Maintain strong working knowledge of the Office365 service, and all required tools and products. Some of the benefits we offer are: Private Medical Cover, Income Protection Policy, Extended benefits, Bonus, 80 hours per annum studying towards Microsoft Certifications, generous pension and much more! Avanade University - real-time access to technical and skilled resources globally A dedicated Career Advisor to coach you and support your progression within the company Engaged and helpful co-workers genuinely interested in your growth Opportunities to move between technical and delivery focused roles A genuine focus on you as an individual - we help you discover your true potential and support you in growing your career and horizons. Avanade is an Equal Opportunity Employer. We evaluate applicants without regard to race, colour, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information, or any other protected status.
23/09/2022
Full time
Technical Delivery Lead (Manager)- apply today! Do you Enjoy developing long lasting working relationships with clients in some of the biggest household names in the world, across a variety of industries? Dream of delivering innovative, tailored modern IT solutions that truly make a difference? Wish to work with a team where your individual skills and experience are recognised and valued? Have an innate passion for technology - a thirst for knowledge and learning new skills? If any of these statements struck a chord with you, you need to get in touch with us! Avanade are looking for experienced and enthusiastic Technical Delivery Lead expert to join us at Manager or Group Manager level. You will become part of our diverse and accomplished Infrastructure community, working with the latest Microsoft 365 technologies, helping deliver high quality, bespoke solutions to our clients. Note: We are not able to accept applications from those requiring Visa/ Work permit sponsorship. Applicants must already be eligible to live and work in UK. About our team : The Infrastructure team play an instrumental part in doing what Avanade does best: we design and run the foundational core of our innovative digital solutions for our clients, working with them to transform their businesses for the future. We are a friendly, enthusiastic, and diverse bunch of people, currently 125 strong and growing. We would love to bring on more people who are just as passionate for technology as we are; people that love to learn new skills and grow their careers, all while enjoying a good work-life balance and a good social life after work. Come and work with the best Microsoft technologists. Be part of a team that innovates and develops revolutionary solutions for our clients, delivering tomorrows technology today. About you: Enterprise Mobility & Security - Intune MDM & MAM, AAD, Identity, Information Protection, Threat Protection, Cloud App Security Windows 10 - Intune/ SCCM, Autopilot, Hybrid AD joins, Defender ATP, PowerShell Windows Virtual Desktop (WVD) - Architecture, Deployment, Azure Automation, FSlogix, Azure Files Microsoft Endpoint Manager - Configuration Manager Current Branch, Intune and Co-management Workloads, Windows as a Service AD - GPO, DNS, DHCP, Health checks You love a challenge when it comes to complex technical solutions You enjoy working with team members from diverse backgrounds across the globe. As a Technical Delivery Lead, Manager you bring the following skills: Superb communication and interpersonal skills - you will work directly with our clients, alongside our robust team of consultants, or within a client team. You can communicate and present complex information to both technical and non-technical stakeholders, verbally and in written form. Lead large & small project teams involved in the delivery of Modern Workplace, in particular Windows 10, Enterprise Mobility & Security, Microsoft Endpoint Manager and Windows Virtual Desktop Manage client relationships to ensure successful delivery, taking responsibility for project reporting and budget tracking Act as the overall architect and provide deep subject matter expertise in either Windows 10, Enterprise Mobility & Security, Microsoft Endpoint Manager or Windows Virtual Desktop You have experience engaging with the client to gather and advise on their requirements, writing high level and detailed designs as well as define architectural topologies. Maintain strong working knowledge of the Office365 service, and all required tools and products. Some of the benefits we offer are: Private Medical Cover, Income Protection Policy, Extended benefits, Bonus, 80 hours per annum studying towards Microsoft Certifications, generous pension and much more! Avanade University - real-time access to technical and skilled resources globally A dedicated Career Advisor to coach you and support your progression within the company Engaged and helpful co-workers genuinely interested in your growth Opportunities to move between technical and delivery focused roles A genuine focus on you as an individual - we help you discover your true potential and support you in growing your career and horizons. Avanade is an Equal Opportunity Employer. We evaluate applicants without regard to race, colour, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information, or any other protected status.
Technical Delivery Lead (Manager)- apply today! Do you Enjoy developing long lasting working relationships with clients in some of the biggest household names in the world, across a variety of industries? Dream of delivering innovative, tailored modern IT solutions that truly make a difference? Wish to work with a team where your individual skills and experience are recognised and valued? Have an innate passion for technology - a thirst for knowledge and learning new skills? If any of these statements struck a chord with you, you need to get in touch with us! Avanade are looking for experienced and enthusiastic Technical Delivery Lead expert to join us at Manager or Group Manager level. You will become part of our diverse and accomplished Infrastructure community, working with the latest Microsoft 365 technologies, helping deliver high quality, bespoke solutions to our clients. Note: We are not able to accept applications from those requiring Visa/Work permit sponsorship. Applicants must already be eligible to live and work in UK. About our team : The Infrastructure team play an instrumental part in doing what Avanade does best: we design and run the foundational core of our innovative digital solutions for our clients, working with them to transform their businesses for the future. We are a friendly, enthusiastic, and diverse bunch of people, currently 125 strong and growing. We would love to bring on more people who are just as passionate for technology as we are; people that love to learn new skills and grow their careers, all while enjoying a good work-life balance and a good social life after work. Come and work with the best Microsoft technologists. Be part of a team that innovates and develops revolutionary solutions for our clients, delivering tomorrows technology today. About you: Enterprise Mobility & Security - Intune MDM & MAM, AAD, Identity, Information Protection, Threat Protection, Cloud App Security Windows 10 - Intune/SCCM, Autopilot, Hybrid AD joins, Defender ATP, PowerShell Windows Virtual Desktop (WVD) - Architecture, Deployment, Azure Automation, FSlogix, Azure Files Microsoft Endpoint Manager - Configuration Manager Current Branch, Intune and Co-management Workloads, Windows as a Service AD - GPO, DNS, DHCP, Health checks You love a challenge when it comes to complex technical solutions You enjoy working with team members from diverse backgrounds across the globe. As a Technical Delivery Lead, Manager you bring the following skills: Superb communication and interpersonal skills - you will work directly with our clients, alongside our robust team of consultants, or within a client team. You can communicate and present complex information to both technical and non-technical stakeholders, verbally and in written form. Lead large & small project teams involved in the delivery of Modern Workplace, in particular Windows 10, Enterprise Mobility & Security, Microsoft Endpoint Manager and Windows Virtual Desktop Manage client relationships to ensure successful delivery, taking responsibility for project reporting and budget tracking Act as the overall architect and provide deep subject matter expertise in either Windows 10, Enterprise Mobility & Security, Microsoft Endpoint Manager or Windows Virtual Desktop You have experience engaging with the client to gather and advise on their requirements, writing high level and detailed designs as well as define architectural topologies. Maintain strong working knowledge of the Office365 service, and all required tools and products. Some of the benefits we offer are: Private Medical Cover, Income Protection Policy, Extended benefits, Bonus, 80 hours per annum studying towards Microsoft Certifications, generous pension and much more! Avanade University - real-time access to technical and skilled resources globally A dedicated Career Advisor to coach you and support your progression within the company Engaged and helpful co-workers genuinely interested in your growth Opportunities to move between technical and delivery focused roles A genuine focus on you as an individual - we help you discover your true potential and support you in growing your career and horizons. Avanade is an Equal Opportunity Employer. We evaluate applicants without regard to race, colour, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information, or any other protected status.
21/09/2022
Full time
Technical Delivery Lead (Manager)- apply today! Do you Enjoy developing long lasting working relationships with clients in some of the biggest household names in the world, across a variety of industries? Dream of delivering innovative, tailored modern IT solutions that truly make a difference? Wish to work with a team where your individual skills and experience are recognised and valued? Have an innate passion for technology - a thirst for knowledge and learning new skills? If any of these statements struck a chord with you, you need to get in touch with us! Avanade are looking for experienced and enthusiastic Technical Delivery Lead expert to join us at Manager or Group Manager level. You will become part of our diverse and accomplished Infrastructure community, working with the latest Microsoft 365 technologies, helping deliver high quality, bespoke solutions to our clients. Note: We are not able to accept applications from those requiring Visa/Work permit sponsorship. Applicants must already be eligible to live and work in UK. About our team : The Infrastructure team play an instrumental part in doing what Avanade does best: we design and run the foundational core of our innovative digital solutions for our clients, working with them to transform their businesses for the future. We are a friendly, enthusiastic, and diverse bunch of people, currently 125 strong and growing. We would love to bring on more people who are just as passionate for technology as we are; people that love to learn new skills and grow their careers, all while enjoying a good work-life balance and a good social life after work. Come and work with the best Microsoft technologists. Be part of a team that innovates and develops revolutionary solutions for our clients, delivering tomorrows technology today. About you: Enterprise Mobility & Security - Intune MDM & MAM, AAD, Identity, Information Protection, Threat Protection, Cloud App Security Windows 10 - Intune/SCCM, Autopilot, Hybrid AD joins, Defender ATP, PowerShell Windows Virtual Desktop (WVD) - Architecture, Deployment, Azure Automation, FSlogix, Azure Files Microsoft Endpoint Manager - Configuration Manager Current Branch, Intune and Co-management Workloads, Windows as a Service AD - GPO, DNS, DHCP, Health checks You love a challenge when it comes to complex technical solutions You enjoy working with team members from diverse backgrounds across the globe. As a Technical Delivery Lead, Manager you bring the following skills: Superb communication and interpersonal skills - you will work directly with our clients, alongside our robust team of consultants, or within a client team. You can communicate and present complex information to both technical and non-technical stakeholders, verbally and in written form. Lead large & small project teams involved in the delivery of Modern Workplace, in particular Windows 10, Enterprise Mobility & Security, Microsoft Endpoint Manager and Windows Virtual Desktop Manage client relationships to ensure successful delivery, taking responsibility for project reporting and budget tracking Act as the overall architect and provide deep subject matter expertise in either Windows 10, Enterprise Mobility & Security, Microsoft Endpoint Manager or Windows Virtual Desktop You have experience engaging with the client to gather and advise on their requirements, writing high level and detailed designs as well as define architectural topologies. Maintain strong working knowledge of the Office365 service, and all required tools and products. Some of the benefits we offer are: Private Medical Cover, Income Protection Policy, Extended benefits, Bonus, 80 hours per annum studying towards Microsoft Certifications, generous pension and much more! Avanade University - real-time access to technical and skilled resources globally A dedicated Career Advisor to coach you and support your progression within the company Engaged and helpful co-workers genuinely interested in your growth Opportunities to move between technical and delivery focused roles A genuine focus on you as an individual - we help you discover your true potential and support you in growing your career and horizons. Avanade is an Equal Opportunity Employer. We evaluate applicants without regard to race, colour, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information, or any other protected status.
