47 jobs found

Customer Success Manager - SaaS / Generative AI Location: London (Hybrid) Salary: Competitive + Bonus + Benefits About the Role Are you a people-first, tech-savvy professional who thrives on building lasting client relationships and driving value? We're looking for an experienced Customer Success Manager to join a fast-growing SaaS organisation, where you'll play a pivotal role in managing the full customer lifecycle - from onboarding and adoption to retention and growth. You'll work closely with senior stakeholders, including C-level clients, to ensure customers gain maximum value from our solutions, all while helping shape and deliver best-in-class customer experiences. What You'll Be Doing Set the strategic tone and direction for how we engage and deliver value to clients. Manage key customer accounts, ensuring exceptional service and alignment with business goals. Support and guide the Customer Success team to ensure quality execution across all touchpoints. Increase ARR through effective growth and upsell strategies. Drive retention via customer advocacy, usage, and adoption programs. Conduct on-site client meetings and training sessions as needed. Ensure all projects are delivered on time, within scope, and meet customer satisfaction metrics. Build and maintain strong relationships with key stakeholders, including executive sponsors. Partner with third-party vendors where appropriate to ensure seamless delivery. What We're Looking For 5+ years' experience in Customer Success or Key Account Management within a SaaS or product-based company. Experience in Generative AI and the ability to engage effectively with senior leadership. Exceptional written and verbal communication skills. Proven ability to influence and build consensus across senior-level stakeholders. Strong understanding of customer lifecycle management and success metrics. Hands-on experience with tools such as Salesforce, JIRA and/or similar platforms. Willingness to travel domestically (with some international trips). A self-starter who thrives in a fast-paced, evolving environment. Why Apply? Be part of a fast-growing SaaS company at the forefront of innovation. Work in a culture that celebrates diversity, empathy, and continuous learning. Enjoy flexibility, transparency, and a genuine commitment to work-life balance. Take part in daily wellness sessions - because your mental health matters. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international SaaS businesses across London, Suffolk, Essex, Hertfordshire, Northants, Milton Keynes, Cambridgeshire, and the rest of the UK. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

Senior MuleSoft Developer 6 Month contract - Inside IR35 - up to 585 per day London based - hybrid working - 3 days office based Current NPPV3 clearance is highly desirable Your main responsibility will be to deliver clean, maintainable, and well-tested code that adheres to SOLID principles. You will work collaboratively across Quality Assurance, DevOps, and other development teams, sharing knowledge, supporting onboarding, and contributing to code reviews. Key Responsibilities Deliver high-quality, maintainable code and development outcomes. Manage data exchange between backend services, front-end applications, and third-party APIs. Develop server-side logic in collaboration with Business Analysts and QA, ensuring requirements are met and code is testable. Lead and contribute to technical user stories, focusing on integration and service optimisation. Document solutions using diagrams, flowcharts, and clear code comments. Ensure compliance with quality standards, including automated testing and code reviews. Address non-functional requirements such as performance, monitoring, and operational support. Support releases through all development environments, maintaining quality and reliability. Contribute to skill development and technology adoption within the team. Present technical concepts in demos and participate in user feedback sessions. Provide accurate work estimates and support agile planning. Balance delivery pace with documentation, test automation, and technical debt reduction. Skills and Experience We're looking for candidates with strengths in most of the following areas: Essential Experience delivering integration microservices using MuleSoft best practices. Proven ability to write clean, maintainable code following SOLID principles. Designing RAML, REST APIs, flow control, and error handling. Hands-on experience with the Anypoint Platform (CloudHub, VPC, VPN, DLB, firewalls, and cloud technologies). Securing and managing APIs using API Manager. Developing frameworks for error handling and logging. Managing the API development lifecycle from design to governance and management. Working with batch message processing, Salesforce, file, and database connectors. Using MUnit and practising test-driven development. Experience with REST, HTTP, MQ, JSON, XML, and SOA. Familiarity with CI/CD pipelines (Maven, Jenkins, Bitbucket, Git, MuleSoft). Desirable Experience working in consulting or public sector environments. Experience as a microservices developer. MuleSoft certification. Education and Other Requirements Typically, candidates have substantial experience in MuleSoft integration development (often 5+ years), but we welcome applicants with a range of backgrounds and relevant skills. Degree in a relevant field (e.g. Computer Science, Statistics) or equivalent practical experience. Eligible for SC clearance (requires 5 years' residency in the UK; citizenship is not mandatory). Able to adapt to changing priorities and client needs. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

PCS is seeking a motivated and experienced individual to join our Member Response team as Team Leader. This is an exciting opportunity to play a key role in supporting the growth and success of the union by leading a dynamic team handling queries and calls. This post is based in PCS Birmingham with hybrid working arrangements. This role offers the chance to make a meaningful impact in our union. Salary and Location Band 3, Regional Spine points 37-33 Starting salary: £39,403 p.a. rising to £43,715 p.a. in annual increments PCS Birmingham Successful candidates for the post of Member Response Team Leader will be able to demonstrate: Experience leading teams or supervising staff Working in a customer-focused organisation or service A strong understanding of GDPR Experience using CRM platforms such as Salesforce The main duties of the Member Response Team Leader role include: Managing a team of Member Response Team Administrators Day-to-day operations of the team Ensuring workflows are managed efficiently and service level agreements are consistently met With an ability to foster a positive and collaborative working environment both remotely and in person, the Member Response Team Leader will be expected to provide clear direction, conduct appraisals, and support the professional development of their team. Strong leadership skills, a proactive approach to problem-solving, and the ability to motivate and engage staff are essential. The role of Member Response Team Leader offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Leader will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy. Closing date: at 12 midday on Thursday 20 November 2025 Interviews will be held by Zoom: Thursday 4 December 2025 About PCS PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas. Employer Benefits You will have access to a generous package of staff benefits including flexible working (including hybrid working) childcare and family support generous maternity/paternity leave 32 days leave and Christmas closure pension scheme employee assistance programme Learning and Development The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development. PCS Recruiting Process We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices. Applications must be received by the closing date and time specified. Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date. CVs will not be accepted. Please see the job description/person specification and follow the application process. PCS is working towards equal opportunities and is positive about disabled people. All posts can be considered on a full-time, part-time or job share basis. Please view our guidance for applicants. JOB DESCRIPTION: MEMBER RESPONSE TEAM LEADER Ref: 1125 Grade: Band 3, Region Salary: Regional Spine points 37-33 Regional Starting salary £39,403 p.a. rising to £43,715 p.a. Location: PCS Birmingham Purpose of the job: To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the Member Response Team, in line with PCS policy and our ethos as an organising union. Responsible to: Member Response Team Manager Responsible for: Member Response Administrators Contacts External: PCS Union Representatives, Members, Government Departments, Employees of other trade unions, Suppliers, TUC, Employers, legal and other professional advisors, other external contacts Internal: PCS staff and officials, Bargaining Units, Membership and Balloting, and other internal departments Main duties and responsibilities 1. People Management Day-to-day management of staff and workflow Manage work allocation, future planning and support for team/line manager Through the appraisal system, identify training and development needs, train or organise training for staff Undertake induction programmes, 1 to 1s and appraisals with staff as appropriate Apply the staff conduct policies e.g. discipline, grievance, capability, dignity at work and IT security policies as and when required Check work standards and maintain consistent quality of delegated tasks Proactively promote diversity including equality in line with the wider PCS approach Continuously improve effectiveness and efficiency of the administrative team Ensure health, safety and welfare of team members 2. Systems Management Develop and make best use of relevant systems e.g. office, IT, finance, etc. Attend relevant training and ensure staff are appropriately trained on system changes and developments Regularly reviewing existing systems, and ensure consistency and organisational best practice is followed Equality-proof and check that the design and operation of any new systems are in line with wider PCS policy, e.g. health and safety, and IT security policies, and make recommendations to senior officers as appropriate where new systems are designed that could be applicable to the wider union Implement an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating and reconciling information, checking allocations, preparing reports, highlighting budget over and under spends Set up statistical systems to produce reports and analyse information i.e. membership reports, personal cases management system, equality statistics Organise and allocate work, deal with queries and correspondence, research information, produce briefs, documents and responses Ensure the membership system e.g. Salesforce is used to maintain up-to-date data Contract management work including scoping suppliers, drawing up tendering documents and recommendations, provide reports to bodies and committees 3. Team Working Proactively promote team working Initiate, organise, lead and participate in team meetings as appropriate Maintain high levels of confidentiality of sensitive issues at all times Provide assistance to team members 4. Office Coordination / Project Management Plan ahead and prioritise the teams work Share best practice with colleagues across the organisation Manage the physical work environment e.g. undertake risk assessments, coordinate office resources, review office layout in line with facilities systems, work with department head / SNO to deploy non-staff resources (e.g. office furniture and equipment) in the most effective manner Prepare for, attend and record meetings and events and take follow up action Liaise with senior officials both within PCS and external organisations e.g. trade unions, government departments and agencies Handle projects as directed by the line manager Deal with complex queries, issues, arising from staff or via correspondence from members Draft complex correspondence, briefs, reports as appropriate 5. Meeting, Conference, Election, Ballot, Events Arrangements Organise, co-ordinate and supervise arrangements for meetings, elections, conferences, seminars and other external and internal events Develop appropriate systems and support for events, conferences, elections, meetings, ballots, etc. e.g. ensuring computer and internet services are available, determine schedule for printing materials, and encourage participation Agree and manage timetables, processes and procedures Attend and contribute to events as appropriate Ensure compliance with rules and legal requirements, including equality issues, seeking guidance where appropriate 6. Union Organising and Campaigning (where appropriate) Co-ordinate and assist in the delivery of union organising activity at PCS members workplaces in support of and alongside the relevant PCS Officers Prepare, plan, and co-ordinate team(s) support for scheduled union organising and campaigning activity Maintain direct contact with PCS members within their workplace(s)/branches as required Co-ordinate and delegate union organising and campaigning support work/activity to direct staff team as required 7. General At all times implement and promote the PCS's Equal Opportunities Policy adhering to the PCS Values Take due and reasonable care of self and others in respect of Health & Safety at Work Participate in appraisal, training and development systems In all work activities . click apply for full job details

Senior MuleSoft Developer 6 Month contract - Inside IR35 - up to £585 per day London based - hybrid working - 3 days office based Current NPPV3 clearance is highly desirable Your main responsibility will be to deliver clean, maintainable, and well-tested code that adheres to SOLID principles. You will work collaboratively across Quality Assurance, DevOps, and other development teams, sharing knowledge, supporting onboarding, and contributing to code reviews. Key Responsibilities Deliver high-quality, maintainable code and development outcomes. Manage data exchange between Back End services, Front End applications, and third-party APIs. Develop Server Side logic in collaboration with Business Analysts and QA, ensuring requirements are met and code is testable. Lead and contribute to technical user stories, focusing on integration and service optimisation. Document solutions using diagrams, flowcharts, and clear code comments. Ensure compliance with quality standards, including automated testing and code reviews. Address non-functional requirements such as performance, monitoring, and operational support. Support releases through all development environments, maintaining quality and reliability. Contribute to skill development and technology adoption within the team. Present technical concepts in demos and participate in user feedback sessions. Provide accurate work estimates and support agile planning. Balance delivery pace with documentation, test automation, and technical debt reduction. Skills and Experience We're looking for candidates with strengths in most of the following areas: Essential Experience delivering integration microservices using MuleSoft best practices. Proven ability to write clean, maintainable code following SOLID principles. Designing RAML, REST APIs, flow control, and error handling. Hands-on experience with the Anypoint Platform (CloudHub, VPC, VPN, DLB, Firewalls, and cloud technologies). Securing and managing APIs using API Manager. Developing frameworks for error handling and logging. Managing the API development life cycle from design to governance and management. Working with batch message processing, Salesforce, file, and database connectors. Using MUnit and practising test-driven development. Experience with REST, HTTP, MQ, JSON, XML, and SOA. Familiarity with CI/CD pipelines (Maven, Jenkins, Bitbucket, Git, MuleSoft). Desirable Experience working in consulting or public sector environments. Experience as a microservices developer. MuleSoft certification. Education and Other Requirements Typically, candidates have substantial experience in MuleSoft integration development (often 5+ years), but we welcome applicants with a range of backgrounds and relevant skills. Degree in a relevant field (eg Computer Science, Statistics) or equivalent practical experience. Eligible for SC clearance (requires 5 years' residency in the UK; citizenship is not mandatory). Able to adapt to changing priorities and client needs. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Salesforce Programme Manager - Contract Role (Hybrid Working Model) Overview: Join one of the largest financial services organisations in the world, leaders of their industry. They are looking for a proven Salesforce Programme Manager who is ready to come in, hit the ground running and deliver some real value across the organisation and cross-functional workstreams. The Role: Are you a proven high performer in delivering change and transformation to your clients? We are on the lookout for a Salesforce Programme Manager with investment management or financial services experience to lead multiple workstreams with a diverse and vastly experienced team. The role will allow you to spearhead some exciting projects throughout the whole implementation lifecycle. Key responsibilities: Lead and deliver complex CRM/Salesforce programmes - overseeing multiple interrelated projects and workstreams to achieve defined business outcomes, ensuring delivery on time, within scope, and budget. Establish and maintain effective programme governance - define structures, controls, and reporting mechanisms to monitor deliverables, quality, and risk management. Manage resources and budgets - secure, allocate, and balance financial, human, and technical resources efficiently across projects while developing and managing programme budgets and contingencies. Drive stakeholder engagement and communication - build strong relationships with internal and external stakeholders to ensure alignment of objectives, expectations, and progress. Profile: Worked within Investment Management or Financial Services . Proven record of delivering Salesforce projects or CRM related deliveries. Confident in leading multiple workstreams and collaborating with Project Managers across workstreams. If you're interested in the opportunity or would like to hear more, then please apply directly!

Application Support Manager - Investment Banking - London / Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing business-critical systems in high-pressure environments? Do you excel at leading teams, improving service processes, and partnering with stakeholders to deliver operational excellence? If so, this could be your next challenge. Our client, a leading global investment bank, is seeking an Application Support Manager to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support team, ensure SLA compliance, and act as the escalation point for major incidents, while contributing to the bank's wider technology strategy. In this role, you'll oversee day-to-day support operations, allocate resources to BAU and project needs, and manage stakeholder communications during high-impact events. You'll work closely with development, product, and project teams to ensure smooth transitions from delivery into production support, maintaining stability and performance. Experience in some or all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you'll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You'll engage regularly with business, technology, and vendor stakeholders, translating technical issues into clear business language and aligning priorities. You should have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability, client satisfaction, and operational resilience. Location: London, UK / Hybrid working Salary: £75,000 - £90,000 + Bonus + Benefits Applicants must have the right to work in the UK. NOIRUKTECHREC NOIRUKREC

Genuine innovation. Visionary solutions. Surprising results. Lead CRM Engineer - Salesforce £74,000 - £79,000 plus benefits Reports to: Head of Engineering Grade: P3 Directorate : Chief Operating Office Contract : Permanent Hours: Full time 35 hours per week Location : Stratford, London . Office-based with high flexibility (1-2 days per week in the office) Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. Closing date: 16 November 2025, 23:55 This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible. Recruitment process: 2 stage interview process which will involve competency and technical assessment. At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you. The Lead CRM Engineer is responsible for taking a leading role in the CRM engineering capability team to identify and share good practice, develop standards, patterns, automation & tools, reduce technical debt and operational risks. In addition the Lead CRM Engineer should design and develop enhancements to our CRM platform, supporting the delivery of our CRM Engineering strategy; apply specialist knowledge to identify improvements. What will I be doing? Lead in all aspects of the software development life cycle e.g., requirements, analysis, design, implementation, testing and documentation Apply Lean and Agile principles to develop high quality code that has minimal bugs, adheres to CRUK standards and is highly supportable Work either independently or in collaboration with Solution Architects to design new solutions in line with the CRM Engineering strategy Start the development of new products from scratch, leading on all the technical decisions this entails Work in collaboration with Product Managers, Service Designers, UX Designers, Business Analysts etc to identify user needs, discuss capabilities and iteratively design solutions Take a leading role in the CRM engineering capability team to identify and share good practice, develop standards, patterns, automation & tools, and reduce technical debt and operational risks Design and develop enhancements to our CRM platform, supporting the delivery of our CRM Engineering strategy; applying specialist knowledge to identify improvements Apply Site Reliability Engineering principles to track and improve the availability, performance, and security of CRM products. Support the resolution of incidents impacting our products. Responsible for release management and line management of 2-5 CRM engineers, coaching them to develop their skills, behaviours and develop their careers. What are you looking for? Essential: Ability to write clean, readable, and properly tested code based on tried and tested design patterns. Experience building applications on our existing CRM platform (Siebel) and/or future CRM (Salesforce), including data model design, custom UIs, custom logic, inbound and outbound integration logic Experience running critical services in production and designing highly available, scalable, and secure solutions Acted as a Senior or Lead within an Engineering team, starting the development of new features from scratch, defining the overall solutions, and reviewing more junior engineers' work.' Desirable: Understands business problems and able to translate them into solution designs using creativity and pragmatism. Knowledge of modern software development methods (SCRUM, Kanban) and approaches (test-driven development, behaviour driven development, continuous integration, continuous delivery) Can communicate complex information and concepts to technical and business colleagues, influencing others effectively Worked in a complex technical environment with multiple types of business operations and conflicting priorities Able to cope with continual change and contribute constructively to improvement cycles Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human: Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively. Additional information For more information about working with us please visit our website or contact us. For more updates on our work and careers, follow us on: LinkedIn, Facebook, Instagram, X and YouTube.

IT Manager - London (Global Remit) £70,000 - £95,000 + Bonus & Benefits London Office-based (Hybrid) Robert Half have partnered with an SME Professional Services firm who are seeking a proactive, hands-on IT Manager to take ownership of their IT systems, infrastructure, and technology strategy across a growing international business. This is a pivotal role for someone who thrives in a fast-paced, professional environment and wants to play a key part in shaping how technology supports and drives business success. The Opportunity As IT Manager, you'll oversee all aspects of IT operations, ensuring systems run smoothly and securely while identifying opportunities to enhance performance and innovation. You'll work closely with senior stakeholders and external partners to develop the firm's technology roadmap - from cloud infrastructure to AI-driven solutions - keeping us at the forefront of our industry. Key Responsibilities IT Infrastructure Management: Oversee and maintain all hardware, software, and systems (including workstations, cloud platforms, and AI tools) in partnership with our external IT provider. Technology Development: Evaluate and implement new technologies that improve efficiency, collaboration, and client service. AI and Automation: Identify, implement, and manage AI-driven tools to streamline workflows and enhance output quality. System Administration: Act as administrator for key platforms such as Microsoft 365, SharePoint, and Salesforce. Cybersecurity & Compliance: Enforce cybersecurity policies, ensure data privacy compliance, and conduct regular risk assessments in collaboration with the compliance team. Vendor Management: Serve as the main contact for IT vendors and partners, overseeing service delivery and contributing to long-term IT strategy. Support & Training: Provide first-line support to staff, deliver IT training, and maintain clear documentation of systems and procedures. About You 8+ years of experience in IT management or a senior technical role. Strong knowledge of cybersecurity , Microsoft 365 , and Salesforce (beneficial, not essential) . Excellent problem-solving skills and attention to detail. Confident communicator, able to work independently and manage priorities effectively. Experience in a regulated industry (e.g. financial services, insurance, or legal) preferred. Why Join This is a unique opportunity to join a forward-thinking firm where technology is central to growth and success. You'll have the autonomy to make impactful decisions, introduce innovative solutions, and help shape the future of our IT landscape globally. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.

Salary: Up to £40,000 pa (depending on experience) plus Veolia benefits including a company bonus and car/allowance Location: Billingham/Hybrid- with regional travel to client sites When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; 25 days of annual leave Facilities including a free onsite gym, parking and subsidised restaurant at our Cannock office Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing; Establish and develop strong working relationships with internal stakeholders and external customers working within a defined sales process to deliver a strong pipeline for the business unit. Demonstrate proficient understanding of industrial cleaning technologies and waste management across the Northern region Present effectively to internal and external stakeholders at all organisational levels Support seminars, open days and events through attendance and active participation Maintain strong communication skills and collaborative team working approach Prepare and deliver professional presentations and proposal documents using company formats Utilise Salesforce CRM system to record opportunities and manage customer relationships Manage own time, expenses, travel and accommodation using established systems Report directly to Business Manager with daily movements and weekly pipeline reviews Develop and maintain relationships with approximately 60 existing clients in North East region Visit ongoing operations to ensure customer satisfaction and demonstrate account management Work collaboratively with TWM management team to identify opportunities on existing contracts Participate in ongoing training for sales techniques, product knowledge and market trends What we're looking for; Essential: A proven track record in sales and business development. Experience of commercial activities A high level of communication skills Marketing experience Face to face presentation & delivery skills Strong interpersonal skills Open honest & transparent Strong literacy, numeracy & IT skills Desirable: Industrial services or sector experience Experience of the Energy from Waste, Oil & Gas, Automotive, Food & Beverage, Pharmaceutical sectors What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

SC Cleared Salesforce Developer6 MonthsPredominantly remote (Maximum of 1-2 days per month on site)£650 per day (Inside IR35) My client, a government body, are looking for an SC Cleared Salesforce Developer to join their fast-paced team on an initial 6-month contract. Please note - Due to the nature of the client, the selected candidate MUST HAVE Active SC Clearance and be a sole British National As part of our continuous growth, we are seeking a Salesforce Developer to join our Salesforce Delivery team in London, focusing on clients in the Public Sector Domain.The Salesforce Developer builds on and extends the capabilities of the Salesforce platform. You will use the full arsenal of tools and components within Salesforce, including Flows, OmniScript, Apex and LWC. While you will report into your project leads, you can expect some level of client and project stakeholder interaction.Responsibilities on the role-Salesforce Industry cloud Development and Deployment, using the Public Sector Solutions cloud solutionWorking, promoting and ensuring others are working in accordance with the established quality plan.Implementation of Salesforce Flows to a high standard (e.g. screen flows, triggered flows, API flows)Implementation of Public Sector Solutions features and tools including OmniScript, FlexCards, Action Plans and Document Generation tooling.Implementation of custom Apex classes and LWC components where neededDriving the use of tools to improve productivity. Is concerned with maximizingperformance from the point of view of exploiting benefitsConsolidating, conveying and implementing the functional, technical and methodology knowledge acquired in this or other projects he or she is involved in.Ensuring the alignment of the solution with market trends in his or her area of expertise, incorporating best practicesEnsures sustainability of the solution over timeSupporting the delivery of balanced solutions (demand/viability).Builds, tests and documents structural elements of the solutionSolves complex problems related to his/her area of expertiseActs as an expert point of contact with the client's equivalent areasDefines work standards or methodologies adapted to the solutionGit version control of CI/CD deployment pipelineJira / Confluence or equivalent workflow / online documentationIdeally qualified with the following certifications:Salesforce Certified Platform AdministratorSalesforce Certified Platform DeveloperSalesforce Certified Platform App BuilderSalesforce Accredited Professional: Public Sector Solutions What experience you'll bring:Strong Salesforce Industry development experience preferred.Public Sector Solutions preferred & Omnistudio mustExperience in day-to-day development/configuration in Salesforce Industries CloudData Mappers (fka Data Raptors)Omni Processes (fka Integration Procedures)OmniScriptsSkills in Apex (triggers, batch, web services)Integration Experience is beneficial (Mulesoft / APIGEE / Connected Apps)Experience of JavaScript/Lightning componentsBasic understanding of Apex sharing and security modelExperienced with Lightning Web ComponentsSkills in analysing and problem-solving issuesExperience of prioritising tasks and working to deadlinesStrong communication, time-management and multi-tasking skillsAutomated testing experience (e.g. Provar, Selenium) - desirableAble to understand large / complex systems and both review and pick-up existing implementations for in-life enhancement.Able to work as part of a small Agile team, collaborating with and supporting others - flexing roles and responsibilities as needed. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Regional Business Development Manager London Permanent/full-time Location: Field-based throughout London/Greater London(precise regional remit to be agreed on an individual basis) Salary: £26-32k base (depending on experience) + commission (£40-50k OTE) + £3k car allowance Own your patch. Launch a new product. Earn £40-50k OTE in year one. You ll be the face of Bar Juice 5000 and SNÜ, a well-established e-liquid product and our entrant into the nicotine pouch space respectively. Your focus will largely be on driving existing business and improving our service offering to existing customers in your area with flexibility around how your patch is defined and what you re doing to go after it but generating new business will still be a key part of what you re doing day in day out. There s no pressure cooker culture here. You ll be part of a delivery-first set-up with a smart-casual dress code where you re trusted to get on with things and do your job. You ll have the tools and support you need, without any of us breathing down your neck. Sometimes you ll get together with your Business Development Manager colleagues on-site in Bolton, but these occasions will be few and far between (once a quarter or so). The rest will be in the field, and you ll be reimbursed for your mileage and vehicle usage through a car allowance (paid monthly). You ll also get the chance to represent our brands at trade shows and industry events, and we ll make sure that you re always kept up to date with product compliance as needed. In an ideal world, you ll be covering London and a good part of Greater London too, but we re open to compromise on what exactly this looks like. What you ll do Drive existing business and new business across vape retailers, convenience stores and similar outlets Own your territory, pipeline and strategy from first contact through to close Keep and manage the accounts you bring on Build strong buying relationships with store owners and managers What you ll need About 3-4 years experience years in a similar role to our Regional Business Development Manager post i.e. business development/sales/account management/brand ambassador/customer service work A full UK driving licence and access to your own vehicle (which you ll be reimbursed monthly for using on our behalf) Prior experience in a field-based role Experience in working with vaping, nicotine or tobacco products FMCG or impulse product/sector experience is useful, but not a dealbreaker Confidence using CRM software tools such as Salesforce, HubSpot About the company You ll be joining the Klinsmann Partnership Ltd, where we are committed to revolutionising the vaping and nicotine product industries through innovation, sustainability, and global distribution. We own and operate some of the leading brands in these industries, focusing on delivering high-quality, responsibly sourced products to consumers worldwide. You ll be helping us grow brands in our portfolio such as Bar Juice 5000 Nicotine Salt E-Liquid, a game-changing product, and SNÜ Nicotine Pouches, our latest innovation and launch product into the nicotine pouch space. Apply Please click the Apply button. Don t worry if your CV isn t up to date. Just send what you have and we ll deal with that later. Or if you have any questions first, you can email them over. Everyone will receive a response.

Job Specification Role Title: Technical Applications Manager Business Area: Business Support Reporting To: Head of Enterprise Applications Location: Remote (with travel to Warwick and other UK sites as required) Rate: TBC 6 months with potential extension Role Purpose The Technical Applications Manager will lead the Enterprise Applications product team, responsible for managing the day-to-day service, maintenance, and delivery of minor system enhancements across a complex enterprise application landscape. The role will play a key part in driving continuous improvement, leading technical upgrades, and supporting integration activities as part of the wider business transformation. Key Responsibilities Lead the delivery of the Enterprise Applications service to ensure technology supports the overall business strategy. Manage a team of internal staff and external partners responsible for the development, implementation, and support of enterprise applications. Mentor and develop team members including solution architects, product owners, engineers, and business analysts to foster a culture of innovation, accountability, and high performance. Oversee day-to-day operations of enterprise applications, ensuring reliable and efficient service delivery. Maintain and optimise key enterprise systems such as: ERP: Oracle E-Business Suite CRM: Salesforce HR: Oracle HCM Document Management: Oracle WebCenter Plus, other business-critical applications as required. Develop and maintain technical application roadmaps, scheduling upgrades to maintain security compliance and evergreen software versions. Lead Business Continuity and Disaster Recovery planning and testing to ensure application resilience. Manage third-party vendor relationships and strategic partners through regular engagement and quarterly business reviews. Collaborate with cross-functional teams, including business leaders, IT, and departmental heads, to deliver fit-for-purpose application solutions that enhance operational effectiveness. Ensure all enterprise application processes comply with IT General Controls (ITGC) , internal governance standards, and data protection regulations. Implement and maintain strong security controls to protect data integrity and mitigate cyber risks. Oversee financial management and FinOps operations, including SaaS subscriptions, capital and operational expenditure, and vendor performance management. Experience and Skills Required Proven experience leading enterprise application teams in a complex business environment. Strong technical background with deep knowledge of IT systems, integrations, and application architecture. Experience in leading application modernisation or digital transformation programmes. Excellent stakeholder management skills, with the ability to communicate and influence at all levels, including C-suite. Strategic mindset with the ability to adopt a hands-on approach when required. Demonstrable experience in vendor and partner management , ideally with Oracle and Salesforce ecosystems. Strong understanding of security, compliance, and governance frameworks. Commercial awareness and budget management experience. Personal Attributes Proactive, innovative, and outcome-focused. Confident leader with a collaborative and engaging management style. Able to manage competing priorities in a fast-paced environment. Committed to continuous improvement and operational excellence.

Chester outskirts - hybrid, with on-site presence 1 day per fortnight Up to £65,000 (DOE) + bonus scheme My client is a forward-thinking, innovation-driven business built on strong values. As part of their continued growth, they are looking for an experienced Customer Success Manager to join their dynamic software team. If you have a background in managing enterprise software clients and a proven track record of driving customer satisfaction and retention, I would love to hear from you. As Customer Success Manager, you will be the dedicated point of contact for their enterprise clients-ensuring they gain maximum value from the data-driven software solutions. You will oversee customer relationships, service delivery, and issue resolution while collaborating with technical and commercial teams to deliver a seamless, high-quality customer experience. Please note this role is remote but requires you in their Chester office 1 day a fortnight. Key Responsibilities: • Manage and nurture client relationships to ensure long-term success and retention • Oversee service levels, performance, and customer satisfaction across key accounts • Act as the escalation point for client issues, driving resolution and continuous improvement • Provide insights and feedback to inform product development and service enhancements • Work cross-functionally with engineering, support, QA, and commercial teams What We Are Looking For: • Strong experience in customer success, account management, or technical delivery within a B2B software or infrastructure environment • Proven ability to manage enterprise or critical accounts with responsibility for retention and value realisation • Solid understanding of SLA frameworks, incident management, and service models • Excellent communication and stakeholder management skills, including the confidence to present to senior leaders • Ability to coordinate cross-functional teams and manage priorities effectively • Comfortable with technical and data-driven concepts (e.g. modelling tools, integrations, dashboards) • Degree in Engineering, Computer Science, Business or related discipline (desirable) • Knowledge of energy, utilities, or low-carbon technologies (beneficial) • Familiarity with CRM and support tools such as Salesforce, Dynamics, Jira, ZenDesk, or Gainsight (beneficial) This Role Comes With: • Salary up to £65,000 DOE + bonus scheme • Career development opportunities and genuine growth pathways • Flexible working arrangements to support work-life balance • 25 days holiday plus bank holidays (rising to 30 with service) and the option to buy 5 additional days • 8% employer pension contribution (or cash equivalent) • Private Medical Insurance, Group Life Insurance, Income Protection, and Critical Illness cover (or cash equivalents) • A collaborative, supportive culture where creativity and innovation are encouraged every day If you are passionate about helping clients succeed and thrive in a people-focused, forward-thinking business, this role is for you. Apply today and be part of something special - if you do not hear from us within 10 working days, please assume you have been unsuccessful. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

Technical Applications Manager - 12 Month Fixed Term Contract Can work remotely but must be available to travel to our offices or customers as and when required. Job Summary We are currently looking for an experienced Technical Applications Manager who will lead Telents Enterprise Applications product team who are responsible for managing the day-to-day application service and delivery of system enhancements, projects, major incidents and support. Working closely with the wider IT leadership to deliver technical application upgrades and supporting the integration of Telents application estate into M Group. Key Deliverables - Lead the delivery of Telents Enterprise Application service to ensure technology supports the delivery of Telents business strategy. - Manage a team of internal, and external partners, specialists responsible for the development, implementation, and support of enterprise applications. - Support the team, including solution architects, product owners, engineers and business analysts, fostering a culture of high performance, innovation, and continuous improvement - Oversee the day-to-day operations of enterprise applications, to ensure efficient and seamless operations. - Oversee the maintenance of enterprise applications such as ERP (Oracle E-Business Suite), CRM (Salesforce), HR (Oracle HCM), Oracle Fusion, Document Management (Oracle WebCenter) and other business critical products. - Develop technical application roadmaps in collaboration with key business users to schedule and deliver application upgrades, ensuring vulnerabilities are removed asap and application software versions remain evergreen. - Lead Business Continuity and Disaster Recovery activities to ensure continued service resilience across the application estate. - Work in partnership with procurement and the business to effectively manage 3rd party application partners, through regular engagement and quarterly business reviews. - Work closely with cross-functional teams, including business leaders, department heads, and IT professionals, to understand their requirements, provide solutions, and deliver applications that enhance operational efficiency and effectiveness. - Ensure enterprise application processes comply with ITGC, internal policies relevant industry standards, data protection regulations - Implement appropriate security measures and controls to safeguard data integrity and protect against cyber threats. - Manage the budget and Fin ops operations, including Saas subscription, capital and operational expenses, and maintain relationships with external service providers and vendors. What will you bring - Extensive knowledge of IT systems and technical integrations to a high degree of technical skill. - Experience in ensuring the day-to-day smooth running of the EA operations, enhancements, support projects and some involvement with application modernisation programmes. - Strong Stakeholder Management and communications skills, with the ability to communicate and influence at all levels (inc. C-level) - Ability to work in a highly dynamic environment and able to switch from strategic to tactical hands-on approach - Experience in vendor management, previous experience of managing strategic partners including Oracle and Salesforce. - Windows, SQL and SDLC knowledge What we offer: - A career at Telent can span sectors, roles, technologies and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. - We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone be themselves and to thrive at work. - Benefits include: - 26 days annual leave per annum plus Bank Holidays - Pension - Life Assurance - Healthcare - On-line discount store

Salesforce Senior Project Manager Location: London and Portsmouth Permanent: 80-90k + car allowance + bonus We are seeking an experienced Salesforce Senior Project Manager / Delivery Manager to lead and oversee a major, company-wide Salesforce FSL implementation programme for a multi-site workforce of approximately 2,500 employees. The successful candidate will have delivered at least two full lifecycle Salesforce Field Service Lightning implementations and have a proven track record of working with large, outsourced service providers and systems integrators. Key Responsibilities: Lead end-to-end Salesforce/Field Service Lightning implementation projects from initiation to go-live and adoption. Manage project scope, timelines, budgets, risks, and resources effectively. Work closely with stakeholders, technical teams, and business users to ensure seamless deployment and integration with existing systems. Ensure delivery adheres to Salesforce best practices, governance, and compliance standards. Provide leadership and direction across all relevant Salesforce Service Cloud and FSL capabilities, including mobile workforce optimisation, scheduling, and asset management. Required Qualifications: Proven experience delivering large-scale Salesforce/Field Service Lightning projects. Strong understanding of Service Cloud or Sales Cloud Demonstrated ability to work effectively with third-party vendors, SIs, and internal teams. Exceptional stakeholder management, problem-solving, and leadership skills. Start date: ASAP If you are an experienced Salesforce delivery leader ready to drive a high-impact transformation, please email your latest CV today.

We currently have a brilliant opportunity for an experienced, successful, energetic and entrepreneurial Business Development Manager to join our clients fast-growing team in the Kent and SE London area Overview of the role: The client are seeking a dedicated and proactive Business Development Manager to join their successful and fast-growing new business team. This position, reporting to the National Sales Manager, will be instrumental in shaping the company's growth strategies. Your role is to profitably grow our diverse services focusing on Uk and International eCommerce and UK Pallet Distribution, by seeking out and maximizing new opportunities through lead generation and face-to-face prospect meetings. What you'll do: - Source, negotiate and convert new business contracts with SME's requiring domestic and/or international e-commerce delivery solutions. - Identify and convert cross selling opportunities covering the vast array of Group services including domestic and international mail, pallet movements and Medical distribution services. - Working with their telesales team to identify new business opportunities, industry verticals and prospect pipelines. - You will attend a minimum of 9 face to face new business meetings per week to achieve target. - Self-generating sales leads to achieve the weekly call target in addition to being provided appointments generated by the very successful internal telesales team. - Producing regular sales reports and pipeline activity reports via Salesforce. - Strategically identifying new sectors/opportunities to sell into. - Assisting with other sales related tasks and projects within the business as required. - Acquire a thorough understanding of client needs and requirements, creating action plans and achievable timescales to manage expectations and delivery. Who they are looking for: They are looking for a hungry, tenacious, accomplished and entrepreneurial Business Development Manager to join our successful and fast-growing team. The right candidate will be able to demonstrate previous success in hitting their annual targets and delivering distribution solutions for e-commerce clients. You will demonstrate and possess the following: - To be commercially minded with excellent business acumen with the ability to seek solutions. - A confident and enthusiastic personality, with an ambitious and forward-thinking attitude. - An excellent understanding of the English language, both written and verbal. - To be a quick learner, who is inquisitive and willing to proactively get stuck in. - Meticulous, precise attention to detail, with a desire to get things right the first time. - Demonstrate confidence with numbers and excellent pipeline management. - Confident and proficient in the use of MS Office and using mobile technology in the field. - Excellent interpersonal, negotiation and networking skills. - Good time management skills with the ability to prioritise tasks. - To be process driven and able to manage projects as required. - The ability to be a team player and fit in with the company culture. - A clean (maximum of 3 points) full UK driving licence. What we can they offer you: - A successful career in a fast growing, customer centric and entrepreneurial business - A competitive salary and generous uncapped commission scheme delivering a six figure OTE. - Car allowance. - Company contribution pension scheme. - Life Assurance. - Full business-related expenses paid. - Excellent internal training support to meet role requirements.

SC Cleared Salesforce Developer 6 Months Predominantly remote (Maximum of 1-2 days per month on site) 650 per day (Inside IR35) My client, a government body, are looking for an SC Cleared Salesforce Developer to join their fast-paced team on an initial 6-month contract. Please note - Due to the nature of the client, the selected candidate MUST HAVE Active SC Clearance and be a sole British National As part of our continuous growth, we are seeking a Salesforce Developer to join our Salesforce Delivery team in London, focusing on clients in the Public Sector Domain. The Salesforce Developer builds on and extends the capabilities of the Salesforce platform. You will use the full arsenal of tools and components within Salesforce, including Flows, OmniScript, Apex and LWC. While you will report into your project leads, you can expect some level of client and project stakeholder interaction. Responsibilities on the role- Salesforce Industry cloud Development and Deployment, using the Public Sector Solutions cloud solution Working, promoting and ensuring others are working in accordance with the established quality plan. Implementation of Salesforce Flows to a high standard (e.g. screen flows, triggered flows, API flows) Implementation of Public Sector Solutions features and tools including OmniScript, FlexCards, Action Plans and Document Generation tooling. Implementation of custom Apex classes and LWC components where needed Driving the use of tools to improve productivity. Is concerned with maximizing performance from the point of view of exploiting benefits Consolidating, conveying and implementing the functional, technical and methodology knowledge acquired in this or other projects he or she is involved in. Ensuring the alignment of the solution with market trends in his or her area of expertise, incorporating best practices Ensures sustainability of the solution over time Supporting the delivery of balanced solutions (demand/viability). Builds, tests and documents structural elements of the solution Solves complex problems related to his/her area of expertise Acts as an expert point of contact with the client's equivalent areas Defines work standards or methodologies adapted to the solution Git version control of CI/CD deployment pipeline Jira / Confluence or equivalent workflow / online documentation Ideally qualified with the following certifications: Salesforce Certified Platform Administrator Salesforce Certified Platform Developer Salesforce Certified Platform App Builder Salesforce Accredited Professional: Public Sector Solutions What experience you'll bring: Strong Salesforce Industry development experience preferred. Public Sector Solutions preferred & Omnistudio must Experience in day-to-day development/configuration in Salesforce Industries Cloud Data Mappers (fka Data Raptors) Omni Processes (fka Integration Procedures) OmniScripts Skills in Apex (triggers, batch, web services) Integration Experience is beneficial (Mulesoft / APIGEE / Connected Apps) Experience of JavaScript/Lightning components Basic understanding of Apex sharing and security model Experienced with Lightning Web Components Skills in analysing and problem-solving issues Experience of prioritising tasks and working to deadlines Strong communication, time-management and multi-tasking skills Automated testing experience (e.g. Provar, Selenium) - desirable Able to understand large / complex systems and both review and pick-up existing implementations for in-life enhancement. Able to work as part of a small Agile team, collaborating with and supporting others - flexing roles and responsibilities as needed. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Business Development Manager - Managed Solutions (Connectivity) Location: Remote UK Package: Up to 75k + Double OTE + Car Our client, a leading UK Managed Connectivity Solutions provider, is seeking a highly driven Business Development Manager. This role is central to driving new business growth across Connectivity, Networking, Secure Access Service Edge (SASE), and Unified Communications & Experience (UC&X) solutions. The successful candidate will identify and secure new opportunities, build lasting client relationships, and position the company's innovative solutions to new customers. Key Responsibilities New Business Development - Proactively identify, engage, and secure new customers to expand market presence in Connectivity, Networking, SASE, and UC&X. Strategic Sales Planning - Develop and execute sales strategies aligned with business objectives and emerging market opportunities. Customer Engagement - Build and maintain strong relationships with C-level executives, IT leaders, and procurement teams to understand business needs and deliver tailored solutions. Solution Selling - Collaborate with technical teams to design, present, and propose solutions that demonstrate clear value and meet customer requirements. Market & Competitor Analysis - Monitor industry trends, competitor activity, and market shifts to shape and refine sales approaches. Collaboration - Work closely with internal teams, including pre-sales, marketing, and service delivery, to ensure a seamless and positive customer experience. Pipeline Management - Manage and maintain a robust sales pipeline using CRM tools, providing accurate forecasts and performance reports to leadership. Target Achievement - Consistently deliver against agreed KPIs and sales targets. Previous Experience Proven experience in business development or sales within the Connectivity, Networking, SASE, or UC&X sectors. Strong understanding of connectivity solutions (MPLS, SD-WAN, DIA, 5G), networking (LAN/WAN, security), SASE frameworks, and UC&X technologies (VoIP, Teams, Contact Centre solutions). Track record of achieving and exceeding sales targets in a competitive B2B environment. Strong commercial awareness and ability to position complex solutions to align with customer needs. Ability to communicate complex technical solutions in a clear, compelling manner to both technical and non-technical stakeholders. Excellent negotiation, presentation, and relationship-building skills. Self-motivated, proactive, and able to work independently while collaborating effectively with internal teams. Competent project, time management, and organisational skills. Excellent communication and interpersonal skills, with the ability to engage successfully at all levels. Persuasive, diplomatic, and commercially astute with strong decision-making ability. Creative thinker with the ability to generate and follow through on new ideas. Strong customer service orientation and relationship management techniques. Qualifications & Technical Competence Degree-level education or equivalent (ideally in a relevant discipline). Proficiency with CRM tools (Salesforce preferred) ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process

Are you ready to step into a role where your expertise will directly shape the future of a growing IT consultancy? As our new Operations Project Manager, you'll be at the heart of a dynamic Microsoft certified business leading operations, driving client-facing projects, and making a visible impact every day. This isn't a position where you'll get lost in the crowd - in our small, ambitious, and innovative team, your leadership will be instrumental in scaling delivery, enhancing efficiency, and ensuring our clients achieve success with Microsoft Dynamics 365 solutions. If you're an experienced operations leader from the IT consultancy world who thrives on responsibility, variety, and influence, this is your chance to take your career to the next level. The Role at a glance: Operations Project Manager London Based / Hybrid (2 days in the Moorgate office plus internal meetings and client visits) Up to £60,000 Depending on Experience Plus Vitality Health Insurance, Medicash health plan, Access to a Host of Discounts to Services and Products and Many More Brilliant Benefits / Incentives and Social Events Full Time - Permanent Culture: Growth Mindset, Passion for Knowledge, Celebrating Success, Communication Company: IT Consultancy - Microsoft Dynamics 365 Specialists Sectors: IT, Software, Tech, Digital, Technical, Creative Your Background: Previous Operations Manager experience ideally in the IT industry. Experience working with clients face-to-face and ideally having dealt with large Consultancies. Who are we? We are a small but thriving Microsoft certified consultancy based in the heart of London, with over 20 years of expertise in delivering business-class ERP and CRM solutions in the cloud. We hold Microsoft Solutions Partner certifications for Business Applications (formerly called 'Gold Partner') and Microsoft Advanced Specialisations in Small and Midsize Business Management, showing our deep technical experience and proven capabilities across performance, skilling and customer success. Our mission is to transform the way clients operate using Microsoft Dynamics 365, empowering them to thrive, scale, and expand globally. Our culture is built on a growth mindset, passion for knowledge, and celebrating success. We pride ourselves on providing a supportive and progressive environment where our people are empowered to grow, succeed, and deliver excellence. The Operations Project Manager role: As Operations Project Manager, you'll take a pivotal leadership role in our small but fast-growing consultancy, combining day-to-day operational oversight with client-facing project delivery. Reporting directly to one of the Directors, you'll have the opportunity to make a tangible impact on both how we run as a business and how we deliver for our clients. In a company of our size, you won't be lost in layers of management - your ideas, expertise, and decisions will shape the way we operate and scale. You'll work closely with senior leadership, consultants, and clients alike, ensuring that internal efficiency and client satisfaction are achieved at the highest standards. This is a fantastic opportunity for an experienced professional from the IT / Tech consultancy space to step into a more senior position, shaping operational strategy, leading a team, and driving business-critical projects in a hands-on, influential role. Key Responsibilities: Operational Leadership • Oversee daily business operations, ensuring compliance and excellence across processes. • Implement and refine workflows to improve efficiency, reduce costs, and scale delivery. • Monitor KPIs and prepare performance reports for senior leadership. • Stand-alone, i.e. no direct line management. Project & Client Management • Act as the primary client contact during project delivery, providing updates and managing expectations. • Define project scope, timelines, and deliverables aligned with client objectives. • Actively manage project budgets, resource allocation, and risk mitigation to ensure on-time, cost-effective delivery. • Lead project review meetings with clients and internal stakeholders. Team Development & Resource Management • Lead, mentor, and inspire a growing operations and consultancy team. • Oversee consultant scheduling, timesheets, holidays, and resource allocation. • Foster collaboration and strong communication across technical and non-technical teams. Financial & Reporting Oversight • Track and report on operational and project budgets. • Provide accurate forecasting and utilisation reporting through CRM systems. • Identify opportunities for savings without compromising quality. What We're Looking For: • Proven experience (5+ years) in operations and project management within the IT, Tech, or Digital consultancy sector. • Strong background in client-facing delivery and B2B engagement across SMEs and large corporations. • Demonstrated ability to lead teams and manage multiple projects simultaneously. • Proficiency in project management tools (e.g., Asana, MS Project) and CRM systems (Salesforce / Microsoft Dynamics experience is a plus). • Knowledge of Agile methodologies; PMP or equivalent certification is desirable. • Highly organised, detail-driven, and calm under pressure, with excellent communication skills, a flexible can-do attitude and willingness to work as a team. Sounds like a good fit? Apply here for a fast-track path to the Hiring Team! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.