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Proactive Appointments
IT Operations Manager- Financial Services
Proactive Appointments
Our Tier 1 Banking clients are looking for an IT Operations Manager to join their growing team This role will operate a Hybrid working model with 2 days onsite in London The IT Operations Manager will be responsible for the delivery of day to day IT services The role will be responsible for managing the day-to-day workload across the teams ensuring IT services are delivered to the business according to the agreed SLAs. The IT Operations Manager will be responsible for the introduction and decommissioning of new and retiring services from a day-to-day support perspective and the continual improvement of current services. Key responsibilities and accountabilities Responsible for the transition of projects and changes into the IT Operations team ensuring a service model is defined and implemented Service Operations Responsible for the delivery of day-to-day IT services Oversee and supervise the Service Desk/Desktop support, access management and 2nd line analysts and manage the day-to-day workload Monitor the ticket queues, manage priorities and ensure that SLA's are met Manage, support and develop the service desk including the management of shift patterns to support the business during agreed service hours and to agreed SLAs Management of BAU IT budget including IT stock and purchasing Management of 3rd party vendors to vendor management framework including service reviews and governance Management of business escalations ensuring customer satisfaction Responsible for the maintenance of the IT DR/Operational Resilience plans including annual testing and invocation Responsible for the management of IT technical debt, including the delivery of maintenance to ensure all services remain in support Continual Service Improvement Ensure opportunities for improvement are identified through quality assurance, trend analysis and feedback Delivery of continual improvement of Technology services and processes for staff and customers Drive maturity in IT processes including standardization of repeatable processes Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
24/09/2022
Full time
Our Tier 1 Banking clients are looking for an IT Operations Manager to join their growing team This role will operate a Hybrid working model with 2 days onsite in London The IT Operations Manager will be responsible for the delivery of day to day IT services The role will be responsible for managing the day-to-day workload across the teams ensuring IT services are delivered to the business according to the agreed SLAs. The IT Operations Manager will be responsible for the introduction and decommissioning of new and retiring services from a day-to-day support perspective and the continual improvement of current services. Key responsibilities and accountabilities Responsible for the transition of projects and changes into the IT Operations team ensuring a service model is defined and implemented Service Operations Responsible for the delivery of day-to-day IT services Oversee and supervise the Service Desk/Desktop support, access management and 2nd line analysts and manage the day-to-day workload Monitor the ticket queues, manage priorities and ensure that SLA's are met Manage, support and develop the service desk including the management of shift patterns to support the business during agreed service hours and to agreed SLAs Management of BAU IT budget including IT stock and purchasing Management of 3rd party vendors to vendor management framework including service reviews and governance Management of business escalations ensuring customer satisfaction Responsible for the maintenance of the IT DR/Operational Resilience plans including annual testing and invocation Responsible for the management of IT technical debt, including the delivery of maintenance to ensure all services remain in support Continual Service Improvement Ensure opportunities for improvement are identified through quality assurance, trend analysis and feedback Delivery of continual improvement of Technology services and processes for staff and customers Drive maturity in IT processes including standardization of repeatable processes Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Full Stack Developer
Pollinate
Are you ready to step into the fast-paced world of fintech? We're Pollinate. We combine the agility and flexibility of a high growth company with the global ambitions and backing of an established brand. We at Pollinate think banks have the potential to do more, to be more, and to reclaim the central role in the lives of their business customers. So we are working side by side with them to deliver the technology to help merchants grow and create unforgettable payment experiences to customers. With big global banking clients already under our belt, from NatWest to National Australia Bank, we are growing rapidly, and we need talented people like you to join us on our journey. As part of Pollinate, you'll be working with experts across payments, technology, customer experience, and financial services, supported by a world-class network of partners. Workplace wellbeing and inclusivity is very important to us-this year, in addition to internal support, we rolled out the mental health platform, Unmind, company-wide to support each employee's individual wellbeing journey. Our platform has picked up multiple industry awards, including 'Banking Innovation of the Year' at the 2020 Future Digital Awards, and the 'Innovation Frontier' award at the Celent Model Bank 2020 Awards through our work with NatWest's Payit. We're also currently shortlisted in the Women in Tech Employer Awards 2020. Join us to be a key part of a team that's changing the future of payments, with the freedom to make your mark. Together, we'll push the boundaries of what's possible with payment enabled merchant services for SMEs around the world. Purpose of the role As a Senior Full Stack Developer you will be responsible for implementing the technical vision as defined and managing the technical deliverables. You will own one or more components of our internal and external microservices which forms the basis of our merchant onboarding portal, SaaS services and core acquiring platform. In addition, you will be working side-by-side with other engineers, leads and architects on platform architecture, integration (internal/external), performance and security to create a powerful platform to enable us reinvent merchant acquiring for banks. You will work with a talented and experienced team of engineers, architects, product managers designers as well as having the opportunity to contribute to product design, architecture, system reliability and scalability of our services. You will be responsible for ensuring the teams uses engineering best practices such as CI/CD, TDD/BDD, automated testing and influencing the adoption of best tools for completing day to day development tasks. Responsibilities Implementing industry best practices and coding standards of the project/platform Accountable for the technical development and quality assurance of one or more products across the teams Mentoring developers and encouraging the adoption of best practises within the team Support Business Analysts, Product Managers and Delivery Managers in producing roadmaps and estimates. Develop high-quality software design and architecture using best practices, common standard and frameworks Develop microservices, applications and tools by producing clean, testable and efficient code Documenting application low level technical design, including software diagrams, pseudo code comments and operating instructions Create proof of concepts if required, to validate proposed solutions and seek feedback from stakeholders Working with business users by evaluating the problem definition, requirements, solution development and proposed solutions technical analysis of business requirements, low level design documentation Identify performance bottlenecks and come up with novel ways to solve them Proactively benchmark application code to mitigate performance and scalability issues Work with the Quality Assurance team on issue reporting, resolution, and change control Assisting the DevOps team with any environment issues during application deployment across Development, QA, Pre-production, and Production environments Collaborating with test and application support teams in troubleshooting problems that may arise from applications or integration of various components Collaborate with internal teams and vendors to fix and improve developed software and application What we are looking for Java and associated concepts including OO and service design principles (JSON and/or RESTful). Strong knowledge and experience of Java 8 and above, as well as Spring Hibernate/JPA etc. Good understanding and experience of test-driven development, continuous integration and continuous delivery practices Strong experience and knowledge of relational databases and SQL tuning Experience working with Agile methodologies as part of the software development life cycle. Experience of working with containers and message brokers like Kafka or any other message brokers Experience of container services like Kubernetes, Docker etc Experience of working of Cloud systems preferably Azure Microservice design and development Rest, JSON/XML Multi-threading in high volume, high availability systems. Experience of mobile app development using native or hybrid frameworks Experience using JavaScript frameworks: Angular or React Knowledge of HTML5, CSS3, OO JavaScript, Node.js etc. Who we are looking for Ideally someone who has worked for a Fintech start-up and has experience with products focused on consumer but also involved in developing highly scalable and resilient microservice applications Starter-finisher attitude to manage work Strong verbal and written English communication skills High energy and drive that suits a start-up environment Comfortable working outside of rigid structures and frameworks Effective working in ambiguous environments You are a team player and can work cross-team - for instance with business-minded staff, designers, product owners, and everything in between What we stand for We believe we are better together when we listen, engage and support each other, we want you to bring your expertise and experience to work every day We are passionate about what we are doing and want you to share this with us, enjoy your time with us, stay calm under pressure and bring positive energy to the team We are all on a journey together, we want your ambition and flexible mind set to embrace the twists and turns as we grow as a business At the moment, and for the foreseeable future, this role will be 100% home based. We are in the process of developing a Future of Work at Pollinate strategy which will include hybrid working. Pollinate offers great benefits including up to 20% bonus, Pension, Life Assurance, Health Cash Plan, CSOP as well as flexible working hours and a weekly online Yoga class. This Job Description covers the main areas of your responsibilities. It is not an exhaustive list. We only accept candidates who have the right to work in the UK. - Pollinate offers excellent benefits, including up to 20% bonus Pension Life Assurance Health Cash Plan CSOP Flexible working hours Online Yoga class 2 stagesJava, Spring, Hibernate, SQL, AzureJava, J2EE, JavaScript, SQL, Kafka, Kubernetes, Docker, Azure
24/03/2021
Full time
Are you ready to step into the fast-paced world of fintech? We're Pollinate. We combine the agility and flexibility of a high growth company with the global ambitions and backing of an established brand. We at Pollinate think banks have the potential to do more, to be more, and to reclaim the central role in the lives of their business customers. So we are working side by side with them to deliver the technology to help merchants grow and create unforgettable payment experiences to customers. With big global banking clients already under our belt, from NatWest to National Australia Bank, we are growing rapidly, and we need talented people like you to join us on our journey. As part of Pollinate, you'll be working with experts across payments, technology, customer experience, and financial services, supported by a world-class network of partners. Workplace wellbeing and inclusivity is very important to us-this year, in addition to internal support, we rolled out the mental health platform, Unmind, company-wide to support each employee's individual wellbeing journey. Our platform has picked up multiple industry awards, including 'Banking Innovation of the Year' at the 2020 Future Digital Awards, and the 'Innovation Frontier' award at the Celent Model Bank 2020 Awards through our work with NatWest's Payit. We're also currently shortlisted in the Women in Tech Employer Awards 2020. Join us to be a key part of a team that's changing the future of payments, with the freedom to make your mark. Together, we'll push the boundaries of what's possible with payment enabled merchant services for SMEs around the world. Purpose of the role As a Senior Full Stack Developer you will be responsible for implementing the technical vision as defined and managing the technical deliverables. You will own one or more components of our internal and external microservices which forms the basis of our merchant onboarding portal, SaaS services and core acquiring platform. In addition, you will be working side-by-side with other engineers, leads and architects on platform architecture, integration (internal/external), performance and security to create a powerful platform to enable us reinvent merchant acquiring for banks. You will work with a talented and experienced team of engineers, architects, product managers designers as well as having the opportunity to contribute to product design, architecture, system reliability and scalability of our services. You will be responsible for ensuring the teams uses engineering best practices such as CI/CD, TDD/BDD, automated testing and influencing the adoption of best tools for completing day to day development tasks. Responsibilities Implementing industry best practices and coding standards of the project/platform Accountable for the technical development and quality assurance of one or more products across the teams Mentoring developers and encouraging the adoption of best practises within the team Support Business Analysts, Product Managers and Delivery Managers in producing roadmaps and estimates. Develop high-quality software design and architecture using best practices, common standard and frameworks Develop microservices, applications and tools by producing clean, testable and efficient code Documenting application low level technical design, including software diagrams, pseudo code comments and operating instructions Create proof of concepts if required, to validate proposed solutions and seek feedback from stakeholders Working with business users by evaluating the problem definition, requirements, solution development and proposed solutions technical analysis of business requirements, low level design documentation Identify performance bottlenecks and come up with novel ways to solve them Proactively benchmark application code to mitigate performance and scalability issues Work with the Quality Assurance team on issue reporting, resolution, and change control Assisting the DevOps team with any environment issues during application deployment across Development, QA, Pre-production, and Production environments Collaborating with test and application support teams in troubleshooting problems that may arise from applications or integration of various components Collaborate with internal teams and vendors to fix and improve developed software and application What we are looking for Java and associated concepts including OO and service design principles (JSON and/or RESTful). Strong knowledge and experience of Java 8 and above, as well as Spring Hibernate/JPA etc. Good understanding and experience of test-driven development, continuous integration and continuous delivery practices Strong experience and knowledge of relational databases and SQL tuning Experience working with Agile methodologies as part of the software development life cycle. Experience of working with containers and message brokers like Kafka or any other message brokers Experience of container services like Kubernetes, Docker etc Experience of working of Cloud systems preferably Azure Microservice design and development Rest, JSON/XML Multi-threading in high volume, high availability systems. Experience of mobile app development using native or hybrid frameworks Experience using JavaScript frameworks: Angular or React Knowledge of HTML5, CSS3, OO JavaScript, Node.js etc. Who we are looking for Ideally someone who has worked for a Fintech start-up and has experience with products focused on consumer but also involved in developing highly scalable and resilient microservice applications Starter-finisher attitude to manage work Strong verbal and written English communication skills High energy and drive that suits a start-up environment Comfortable working outside of rigid structures and frameworks Effective working in ambiguous environments You are a team player and can work cross-team - for instance with business-minded staff, designers, product owners, and everything in between What we stand for We believe we are better together when we listen, engage and support each other, we want you to bring your expertise and experience to work every day We are passionate about what we are doing and want you to share this with us, enjoy your time with us, stay calm under pressure and bring positive energy to the team We are all on a journey together, we want your ambition and flexible mind set to embrace the twists and turns as we grow as a business At the moment, and for the foreseeable future, this role will be 100% home based. We are in the process of developing a Future of Work at Pollinate strategy which will include hybrid working. Pollinate offers great benefits including up to 20% bonus, Pension, Life Assurance, Health Cash Plan, CSOP as well as flexible working hours and a weekly online Yoga class. This Job Description covers the main areas of your responsibilities. It is not an exhaustive list. We only accept candidates who have the right to work in the UK. - Pollinate offers excellent benefits, including up to 20% bonus Pension Life Assurance Health Cash Plan CSOP Flexible working hours Online Yoga class 2 stagesJava, Spring, Hibernate, SQL, AzureJava, J2EE, JavaScript, SQL, Kafka, Kubernetes, Docker, Azure

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