81 jobs found

Part Time IT Support Engineer (2 days a week) - London- 12 month Contract We are seeking a confident and outgoing 1st Line Support Engineer to join our customers IT Support team on a part time basis. This role is ideal for someone looking to contribute to a fast-paced IT environment by providing front-line support and ensuring all incidents and service requests are accurately logged and triaged. The successful candidate will be required to work on site in London 2 days a week. Key Responsibilities Act as the first point of contact for IT-related issues via phone, email, or ticketing system. Log all support requests accurately in the helpdesk system, ensuring relevant details are captured. Perform initial troubleshooting for common issues (eg, password resets, connectivity problems, basic software issues). Escalate unresolved tickets to 2nd Line or specialist teams as appropriate. Monitor and follow up on outstanding tickets to ensure timely resolution. Maintain clear and professional communication with end-users throughout the support process. Assist in maintaining IT documentation and knowledge base articles. Requirements Previous experience in an IT support or customer service role (1st Line preferred). Basic understanding of IT systems, networks, and common desktop applications (Microsoft 365, Windows, etc.). Strong communication and problem-solving skills. Excellent attention to detail when logging and managing tickets. Ability to work independently and manage workload effectively across limited weekly hours. If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below

Your new company This organisation is a fast-growing Managed Service Provider based in Wigan, supporting a loyal and expanding base of schools across the Wigan and Merseyside areas.As part of a close-knit and ambitious IT team, you'll be joining a business that prides itself on going above and beyond-not just in technical support, but in building long-lasting, personable relationships with clients. With impressive growth behind it and exciting plans ahead, this business is evolving to meet the changing needs of its customers, and they are looking to add to their team. Your new role Reporting directly to the Managing Director, the role involves taking technical ownership by supporting the development and implementation of technical strategy, maintaining documentation and change control processes, and managing user access across systems. You will contribute to operational delivery by monitoring support calls, resolving ICT and AV issues, providing high-quality 1st and 2nd line support, and responding proactively and reactively to incidents. Working closely with the Director, Network Manager, and support engineers, you'll ensure efficient service delivery to end users in schools in Wigan & Merseyside. The role also requires technical leadership through a passion for emerging technologies, sound judgement in escalating issues, effective prioritisation of tasks, and a commitment to understanding the ICT needs of individual schools and innovations in teaching and learning. Please note this role will be based on site 5 days a week, with time split between the Head Office in Wigan and the schools. What you'll need to succeed In order to be successful in securing this position, you must possess significant IT support experience, with experience either in the education sector or working for a Managed Service Provider. A knowledge of educational technologies would be beneficial, with a passion for working in this rewarding sector being essential. As you will be visiting the school sites, you must also have a valid UK driving licence and access to your own vehicle. What you'll get in return In return, you will be paid a competitive salary of between £28,000 and £32,000 dependent on experience, and you will be joining a well-established team where you will be fully supported upon joining the team. You will also gain access to an attractive benefits package which includes a generous holiday allowance, an additional day off for your birthday and branded workwear, as well as your own mobile devices. This is an exciting opportunity for an established IT Technician or IT Engineer to join an organisation where you will continue to grow and develop. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

AV Support Assistant/AV Specialist/Unified Communications Analyst A fantastic opportunity has arisen for a AV Support Assistant/AV Specialist/Unified Communications Analyst to join our London based global law firm on permanent basis. AV Support Assistant/AV Specialist/Unified Communications Analyst Summary: Our clients IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients. They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm. The team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. This unique position within the team in our London office will specialise in our meeting and conferencing technologies. AV Support Assistant/AV Specialist/Unified Communications Analyst Key Responsibilities: - Deliver an excellent experience to users of the firm's AV and video conferencing technologies. This includes meeting room technologies including hardware (screens, audio, Polycom components) and software (Teams, Zoom, Web-ex, and others) - Provide assistance or training to users and enhance the knowledge of our global Video Conferencing Advocates to ensure the smooth operation of AV technologies, including both room-based and PC-based meetings - Deliver preventative maintenance and develop and complete regular checklists to ensure the operation of the meeting and conference platforms AV Support Assistant/AV Specialist/Unified Communications Analyst Experience required: - A minimum of 3 years of IT experience in a professional services environment performing 1st and 2nd line support, specifically with meeting and conferencing technologies (Polycoms, Crestron, Teams, Skype for Business, Zoom, WebEx, etc) - Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-related issues - Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel - Knowledge of Remote Access systems and focusing on supporting remotely - Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable. AV Support Assistant/AV Specialist/Unified Communications Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

1st/2nd Line IT Support Specialist Contract Opportunity! Contract Type: Contract until 31st March 2026 Start Date: ASAP Day rate: 150 - 200 per day Onsite working: 5 days per week on-site required Are you a tech-savvy individual with a passion for helping others? Do you thrive in a delivering 1st and 2nd line IT Service Delivery and Support where your skills make a real difference? If so, our client in the healthcare sector is looking for a dynamic 1st/2nd Line IT Support Specialist to join their team on a contract basis! Why You Should Apply: Make a meaningful impact in the healthcare industry by providing essential IT support. Work in a collaborative and supportive environment where your contributions are valued. Gain exposure to various clinical applications and enhance your technical skills. Key Responsibilities: As a 1st/2nd Line IT Support Specialist, you will: Provide efficient 1st and 2nd line IT Service Delivery and Support Troubleshoot and resolve issues related to clinical applications, desktop hardware and peripherals. Assist users with Microsoft products, including Office 365, MS Teams, Windows Desktop and Windows Server operating systems. Communicate effectively with service users at all levels, ensuring a positive customer experience. What We're Looking For: To be successful in this role, you will need: Healthcare Experience: A solid understanding of the healthcare environment or the ability to pick up clinical application IT support quickly. Technical Skills: Significant experience in delivering 1st and 2nd line IT support is a must. Microsoft Proficiency: Strong working knowledge of Microsoft products, including Office 365 Windows Desktop and Windows Server operating systems. Hardware Knowledge: Good working knowledge of desktop hardware and peripherals. Communication Skills: Strong interpersonal skills to delivering customer facing services and engage with users across different levels of seniority to Ready to Make a Difference? If you're enthusiastic about IT support and want to play a crucial role in the healthcare sector, we want to hear from you! Apply today and take the next step in your IT career with our client. How to Apply: Please submit your CV and a brief cover letter highlighting your relevant experience. Don't miss out on this exciting opportunity, apply now! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

3-month contract (within scope of IR35) 35 hours per week, Monday - Friday fully on site working Hays Technology are working in partnership with a large public sector organisation in Birmingham City Centre to recruit a 2nd Line Roll Out Engineer on a temporary basis with an immediate start. Our client is looking for an experienced 2nd Line Support Engineer with excellent customer service skills to assist their high performing team during a busy period of time. Please note, you will be working on site five days per week, this is non-negotiable. Key tasks and responsibilities: Provide a point of technical escalation from the 1st line Service Desk, with the ambition to resolve all incidents and service requests first time providing excellent customer experience. Resolve hardware and software related issues. Travel to the head of office and other local sites to assist with project tasks or resolve incidents and service requests. Delivery of technical projects including: Phishing Resistant Multi-Factor Authentication (MFA), lead and support the roll-out of phishing-resistant MFA across the organisation. BYDO Implementation (Bring Your Device Optimisation), oversee technical implementation and troubleshooting of BYDO solutions. Manage Contractor and third-party accounts, ensuring compliance with security protocols and best practices. Asset Refresh Programme, coordinate and execute refresh of the circa 140+ laptops to ensure staff have access to up-to-date, secure, and reliable equipment. Skills and experience required in order to apply: Previous experience as 2nd line IT Support Engineer. Expert knowledge & experience of hardware, software and mobile technologies. Ability/experience to break down an incident into technology and service components to methodically work to plan and deliver back restored service. Able to plan and manage resources and ensure deadlines are met. Experience of contract and vendor management. Experience using a Service Management tool to manage and record assigned service requests. Excellent customer service skills. You must hold a valid driving licence and have access to a car as travel is required between sites. If you have the relevant experience and would like to apply, please submit your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

3-month contract (within scope of IR35) 35 hours per week, Monday - Friday fully on site working Hays Technology are working in partnership with a large public sector organisation in Birmingham City Centre to recruit a 2nd Line Roll Out Engineer on a temporary basis with an immediate start. Our client is looking for an experienced 2nd Line Support Engineer with excellent customer service skills to assist their high performing team during a busy period of time. Please note, you will be working on site five days per week, this is non-negotiable. Key tasks and responsibilities: Provide a point of technical escalation from the 1st line Service Desk, with the ambition to resolve all incidents and service requests first time providing excellent customer experience. Resolve hardware and software related issues. Travel to the head of office and other local sites to assist with project tasks or resolve incidents and service requests. Delivery of technical projects including: Phishing Resistant Multi-Factor Authentication (MFA), lead and support the roll-out of phishing-resistant MFA across the organisation. BYDO Implementation (Bring Your Device Optimisation), oversee technical implementation and troubleshooting of BYDO solutions. Manage Contractor and third-party accounts, ensuring compliance with security protocols and best practices. Asset Refresh Programme, coordinate and execute refresh of the circa 140+ laptops to ensure staff have access to up-to-date, secure, and reliable equipment. Skills and experience required in order to apply: Previous experience as 2nd line IT Support Engineer. Expert knowledge & experience of hardware, software and mobile technologies. Ability/experience to break down an incident into technology and service components to methodically work to plan and deliver back restored service. Able to plan and manage resources and ensure deadlines are met. Experience of contract and vendor management. Experience using a Service Management tool to manage and record assigned service requests. Excellent customer service skills. You must hold a valid driving licence and have access to a car as travel is required between sites. If you have the relevant experience and would like to apply, please submit your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

1st/2nd Line IT Support Specialist Contract Opportunity! Contract Type: Contract until 31st March 2026 Start Date: ASAP Day rate: £150 - £200 per day Onsite working: 5 days per week on-site required Are you a tech-savvy individual with a passion for helping others? Do you thrive in a delivering 1st and 2nd line IT Service Delivery and Support where your skills make a real difference? If so, our client in the healthcare sector is looking for a dynamic 1st/2nd Line IT Support Specialist to join their team on a contract basis! Why You Should Apply: Make a meaningful impact in the healthcare industry by providing essential IT support. Work in a collaborative and supportive environment where your contributions are valued. Gain exposure to various clinical applications and enhance your technical skills. Key Responsibilities: As a 1st/2nd Line IT Support Specialist, you will: Provide efficient 1st and 2nd line IT Service Delivery and Support Troubleshoot and resolve issues related to clinical applications, desktop hardware and peripherals. Assist users with Microsoft products, including Office 365, MS Teams, Windows Desktop and Windows Server operating systems. Communicate effectively with service users at all levels, ensuring a positive customer experience. What We're Looking For: To be successful in this role, you will need: Healthcare Experience: A solid understanding of the healthcare environment or the ability to pick up clinical application IT support quickly. Technical Skills: Significant experience in delivering 1st and 2nd line IT support is a must. Microsoft Proficiency: Strong working knowledge of Microsoft products, including Office 365 Windows Desktop and Windows Server operating systems. Hardware Knowledge: Good working knowledge of desktop hardware and peripherals. Communication Skills: Strong interpersonal skills to delivering customer facing services and engage with users across different levels of seniority to Ready to Make a Difference? If you're enthusiastic about IT support and want to play a crucial role in the healthcare sector, we want to hear from you! Apply today and take the next step in your IT career with our client. How to Apply: Please submit your CV and a brief cover letter highlighting your relevant experience. Don't miss out on this exciting opportunity, apply now! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Are you an experienced Application Support Specialist looking for your next challenge? Do you thrive in client-facing environments, solving technical problems, and ensuring smooth software installations? If so, we have an exciting opportunity for you to join a well-established software platform provider in Stoke-on-Trent. About the Role: As an Application Support Specialist , you'll play a crucial role in ensuring the continued success of our client s software solutions. You'll provide technical support, troubleshoot issues, and assist with software installations, ensuring that clients receive top-tier service every time. This is a hybrid role based in Stoke on Trent, so you should live within commuting distance, with approximately 4 client-side visits per month to oversee installations and provide on-site support. Key Responsibilities: Provide 1st and 2nd line application support to clients. Troubleshoot and resolve technical issues related to software usage, integration, and performance. Deliver software installations at client sites (travel expenses and hotel accommodation provided). Maintain a high level of client satisfaction through excellent communication and problem-solving skills. Collaborate with internal teams to resolve technical issues and improve the product. Document support cases, ensuring accurate tracking of issues and resolutions. Continuously learn and stay updated on the software product and industry best practices. About You: To succeed in this role, you ll need: Proven experience in application support , ideally within a software or technology environment. Strong client-facing communication skills , with the ability to explain complex technical issues clearly and concisely. Experience with troubleshooting, diagnosing, and resolving software issues . Ability to travel to client sites around 4 days per month (with full expenses and hotel accommodation covered). A problem-solving mindset and the ability to work both independently and as part of a team. Benefits: Competitive salary plus a car or generous mileage allowance Hybrid working model (work from home with the flexibility to visit clients when needed). Full travel expenses and hotel accommodation for client visits. Opportunity to work with a well-established software platform in an innovative and supportive team. If you're passionate about delivering exceptional support and working directly with clients to ensure their success, we want to hear from you! Apply now to take the next step i

Are you an experienced Application Support Specialist looking for your next challenge? Do you thrive in client-facing environments, solving technical problems, and ensuring smooth software installations? If so, we have an exciting opportunity for you to join a well-established software platform provider in Stoke-on-Trent.About the Role: As an Application Support Specialist , you'll play a crucial role in ensuring the continued success of our client's software solutions. You'll provide technical support, troubleshoot issues, and assist with software installations, ensuring that clients receive top-tier service every time. This is a hybrid role based in Stoke on Trent, so you should live within commuting distance, with approximately 4 client-side visits per month to oversee installations and provide on-site support. Key Responsibilities: Provide 1st and 2nd line application support to clients. Troubleshoot and resolve technical issues related to software usage, integration, and performance. Deliver software installations at client sites (travel expenses and hotel accommodation provided). Maintain a high level of client satisfaction through excellent communication and problem-solving skills. Collaborate with internal teams to resolve technical issues and improve the product. Document support cases, ensuring accurate tracking of issues and resolutions. Continuously learn and stay updated on the software product and industry best practices. About You: To succeed in this role, you'll need: Proven experience in application support , ideally within a software or technology environment. Strong client-facing communication skills , with the ability to explain complex technical issues clearly and concisely. Experience with troubleshooting, diagnosing, and resolving software issues . Ability to travel to client sites around 4 days per month (with full expenses and hotel accommodation covered). A problem-solving mindset and the ability to work both independently and as part of a team. Benefits: Competitive salary plus a car or generous mileage allowance Hybrid working model (work from home with the flexibility to visit clients when needed). Full travel expenses and hotel accommodation for client visits. Opportunity to work with a well-established software platform in an innovative and supportive team. If you're passionate about delivering exceptional support and working directly with clients to ensure their success, we want to hear from you!Apply now to take the next step i

AMR287 Software Support Consultant/IT Support Specialist/1st/2nd line 25,000- 30,000 poss flex Bristol/Central My Client are a leading Bristol based IT Services provider and cloud solution provider. This dynamic company are currently looking to expand there technical team and currently have a vacancy for an additional Technical Support Specialist/Software Support Consultant. The Software Support Consultant/IT Support Specialist will need the following experience: 1) Previous IT Technical support gained in a busy IT environment. Any knowledge of Microsoft Teams or VOIP (SaaS) ideally both, or office365 advantageous. 2) Ideally experienced across the board in all areas of office Networks 3) Anyone working for a current Managed service provider advantageous 4) Hard Working and looking to develop in a scale up business 5) Natural relationship builder and good communicator My Client can offer a clear career path and do develop staff to maximise their full potential. This opportunity will certainly lead onto bigger and better things. Full training and development in this tech space for anyone moving into cloud/SaaS support. Anyone interested in this role should contact us Anthony Marks for more information immediately.

L3 Network Support Specialist (DV CLEARED) Rate: £500 per day inside IR35 Location: Central London Job Type: Contractor Mandatory: Must hold active DV Clearance We are seeking a Senior Cisco Network Engineer/Subject Matter Expert to join our team in London. This role is crucial for supporting customer deployable classified systems and contributing to our mission of making the world more sustainable through innovation. As a Network Support Engineer, you will play a key role in incident management and resolution on secure classified systems. Day-to-day of the role: Provide Level 3 network engineering support for the LAN and WAN across all security domains. Primarily handle incident management on our clients' live systems, focusing on incidents escalated from 1st and 2nd line resources. Install, configure, deploy, maintain, and diagnose all CISCO Network Devices and supporting cabling and infrastructure. Offer network support, advice, and recommendations for design changes. Liaise and work collaboratively with other third parties, resolver groups, and specified authorities to implement service and technical changes. Update design documentation to capture network changes. Configure and manage network cryptographic items. Ensure dependable and experienced support, taking ownership of problems and incidents to deliver solutions. Required Skills & Qualifications: Extensive experience in installation, configuration, deployment, maintenance, and diagnostics of CISCO Network Devices. Proficient in Level 3 Support for LAN and WAN relating to Core Services. Detailed knowledge of core network technologies and infrastructure, including CISCO Nexus, AAA Management Platforms (e.g., ISE), and QOS. Advanced knowledge of routers, switches, and firewall product lines including CISCO IOS XE, CISCO Switch and CUBE, Firewall IPS/IDS, ACL-ASA Firewall, OSPF, BGP, Spanning Tree, VoIP. Experience with NATO Gateways is highly desirable. Must hold DV Clearance.

Elevate your tech career with purpose, impact, and opportunity. If you have a passion for technology and a desire to learn by doing, this is your chance to join a team where tradition meets innovation. At the Royal Household, you'll gain practical exposure from day one, solving real problems in an accelerated learning environment, supporting users, and contributing to a purpose that matters. As an IT Support Analyst based in our London Office, you'll be a key member of the System Infrastructure team within Royal Collection Trust and act as the first point of contact for users across the commercial operations of the organisation. You'll provide both face-to-face and remote support on 1st and 2nd line issues, combining strong technical knowledge with good business and advisory skills. You'll undertake a broad range of work in a variety of environments, building on your expertise whilst delivering first-class customer service. Key Responsibilities: You'll proactively monitor ticket queues in our IT Service Management (ITSM) System and resolve issues and requests within agreed SLAs, providing regular updates to tickets and end users. You'll maintain user accounts and authentication methodologies on a wide range of solutions, including Azure. You'll fully engage with defined processes such as new joiners, leavers, change enablement and asset management You'll build and maintain Royal Collection Trust's commercially managed hardware and its integrations, including PoS terminals, PCs, specialist printers, P2PE payment devices and scanners. You'll assist with the technical operation of the specialist commercial applications, ensuring they are fully operational at all times. You'll undertake user acceptance testing of developments and upgrades to commercial systems and their associated infrastructure in line with agreed criteria and testing scripts. You'll assist with the planning and setup of new and temporary 'stores' across Royal Collection Trust's commercial estate. Essential Criteria: With a solid background in analytical troubleshooting and a wealth of technical knowledge, you'll have the capability to support issues and incidents at first and second levels. You'll bring an understanding of excellent client service and delivery to the highest standards, complemented by your excellent verbal and written communication skills. Digitally fluent and with a passion for IT applications, you have working knowledge of commercial applications such as a Retail or Ticketing system. You'll have experience of hardware setup and configuration, including PCs and peripheral devices, as well as call logging software / ITSMs. Working in a fast-paced, changing environment, you'll be able to alter priorities quickly and handle multiple tasks simultaneously, with the ability to work independently whilst being a strong, dependable team player. Organised and pro-active, with lots of initiative and an ability to work at pace, you'll juggle a varied workload, effectively balancing priorities and deadlines. Whilst a ITIL qualification (ITIL Service Delivery / ITIL Foundation) would be beneficial, it's your enthusiasm to learn and passion to deliver the highest standards of customer service that we're interested in. What we offer: We know that to deliver our best work; we need to feel at our best. That's why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities. Enjoy 25 days annual leave, rising to 30 days pro rata (plus bank holidays) dependent on the length of time you have worked for us. Flexible and hybrid working varies across different roles, and we'll discuss the options available to you that will suit both your job requirements and individual preferences. Our excellent non-contributory pension plan (we'll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day. We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing. Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.

1st Line Helpdesk Engineer Location: Office-based in Chippenham Are you a customer-focused IT professional with MSP experience looking to grow your career in a supportive, forward-thinking environment? A leading Managed Service Provider, specialising in modern IT solutions including Telephony, IT Support, Microsoft 365, and Connectivity, is expanding its team and seeking a motivated 1st Line Helpdesk Engineer to deliver exceptional first-contact support to a diverse client base. Key Responsibilities: First point of contact for all support requests (phone, email, ticketing system) Remote troubleshooting and resolution across: Windows 10/11 desktops & laptops Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint) Printers, basic networking, and telephony systems Active Directory tasks (password resets, user creation) Ticket logging, prioritisation, and escalation to 2nd Line/specialists Clear client communication and accurate documentation New user onboarding and IT asset preparation Contribution to service improvement initiatives Essential Requirements: Minimum 1 year MSP experience Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory Solid grasp of networking basics (DNS, DHCP, IP) Excellent communication and customer service skills Strong time management and prioritisation Passion for technology and helping others Desirable Skills: Experience with RMM tools Exposure to VoIP/hosted telephony Knowledge of backup/antivirus solutions Microsoft certifications (e.g., MS-900, AZ-900) Full UK driving licence What's on Offer: Fully supported Microsoft certifications & training Modern office environment with a collaborative team culture Clear progression pathway to 2nd Line and specialist roles

1st Line Helpdesk Engineer Location: Office-based in Chippenham Are you a customer-focused IT professional with MSP experience looking to grow your career in a supportive, forward-thinking environment? A leading Managed Service Provider, specialising in modern IT solutions including Telephony, IT Support, Microsoft 365, and Connectivity, is expanding its team and seeking a motivated 1st Line Helpdesk Engineer to deliver exceptional first-contact support to a diverse client base. Key Responsibilities: First point of contact for all support requests (phone, email, ticketing system) Remote troubleshooting and resolution across: Windows 10/11 desktops & laptops Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint) Printers, basic networking, and telephony systems Active Directory tasks (password resets, user creation) Ticket logging, prioritisation, and escalation to 2nd Line/specialists Clear client communication and accurate documentation New user onboarding and IT asset preparation Contribution to service improvement initiatives Essential Requirements: Minimum 1 year MSP experience Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory Solid grasp of networking basics (DNS, DHCP, IP) Excellent communication and customer service skills Strong time management and prioritisation Passion for technology and helping others Desirable Skills: Experience with RMM tools Exposure to VoIP/hosted telephony Knowledge of backup/antivirus solutions Microsoft certifications (e.g., MS-900, AZ-900) Full UK driving licence What's on Offer: Fully supported Microsoft certifications & training Modern office environment with a collaborative team culture Clear progression pathway to 2nd Line and specialist roles

Location : Ipswich, Suffolk Employment Type : Full-time, On-site Salary : £24,000 - £28,000 (DOE) Company Type : Managed Service Provider (MSP) About the Role We're looking for a motivated and customer-focused 1st Line IT Support Technician to join our clients busy service desk team in Ipswich. As part of a growing Managed Service Provider (MSP), you'll be the first point of contact for our clients - helping resolve technical issues quickly and professionally, while delivering outstanding customer service. This is a hands-on, on-site role, ideal for someone with a passion for technology and a desire to develop their IT career within a fast-paced, service-oriented environment. Key Responsibilities Provide 1st line technical support via phone, email, and remote tools Log, prioritise, and manage incidents and service requests through the helpdesk system Diagnose and resolve hardware, software, and networking issues Escalate complex issues to 2nd line or specialist teams when required Assist with user account management, password resets, and system access Maintain accurate documentation of tickets, resolutions, and procedures Support desktop, laptop, and printer installations and configurations Deliver excellent customer service and maintain strong client relationships Skills & Experience Previous experience in a 1st line / helpdesk support role (ideally within an MSP) Good understanding of Windows 10/11, Microsoft 365, and Active Directory Familiarity with remote support tools and ticketing systems Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP) Strong communication and problem-solving skills Ability to work under pressure and manage multiple priorities Relevant IT qualifications (e.g. CompTIA A+, Microsoft, ITIL) are a plus Why Join Us? Competitive salary (£24,000 - £28,000 DOE) Exposure to a wide range of clients and technologies Clear career progression within a growing MSP environment Ongoing training and professional development Friendly, collaborative on-site team culture Free on-site parking and modern office facilities

Infrastructure & Security Support Specialist Up to £30K 100% Remote Relaxed Culture Real Career Growth Grow your skills. Build your confidence. Make an impact that matters. At enCircle, we design, build, and manage secure digital services for UK Police Forces, Central Government, and Local Authorities. Since 2004, we ve helped public sector organisations deliver online services that millions rely on every day safely and reliably. We re now looking for an Infrastructure & Security Support Specialist perfect for someone in 1st Line Support (or similar) who wants to learn, grow, and move towards 2nd Line, cloud infrastructure, and security work. You ll join a friendly, supportive team that values balance, trust, and personal development. We don t micromanage we help you grow at your own pace, providing the space, training, and encouragement to build a career you re proud of. Why You ll Love Working Here: Salary £25K £30K (depending on experience). 100% remote working we trust you to manage your time. Relaxed, down-to-earth culture with a focus on wellbeing. Home office support and company pension. Ongoing professional development and funded certifications (AWS, security, etc.). Work that makes a difference to how citizens access vital public services. Be part of a company that holds ISO 9001, ISO 27001, and Cyber Essentials Plus certifications. Key Responsibilities of the Infrastructure & Security Support Specialist: Supporting and maintaining the AWS infrastructure that powers live government websites. Providing 1st and 2nd line technical support to colleagues and clients. Assisting with applying security patches and updates for WordPress and Drupal sites. Helping monitor security alerts and incidents learning from experienced engineers. Supporting Docker-based web environments (nginx, WordPress, Drupal, MariaDB). Learning how to meet key government security standards (ISO 27001, Cyber Essentials Plus). What We re Looking For: Commercial experience in IT support (1st Line, Service Desk, or similar) with a clear track record of solving technical issues in live business environments. Practical, hands-on experience with AWS infrastructure and cybersecurity tools we re looking for candidates who have actively worked with AWS environments, not just studied or experimented with them. A curious mindset and eagerness to learn new tools and technologies. A calm, reliable approach to solving problems. Great communication skills and a team-first attitude. You must be a UK resident and eligible to work in the UK. A Supportive Place to Build Your Career At enCircle, we believe in growing together. You ll be supported by approachable mentors, encouraged to ask questions, and given time to build your confidence and skills in a safe, trusted environment. If you re ready to take the next step in your IT career and you want to do it somewhere that values people just as much as technology we d love to hear from you. Apply now and start your journey with a team that genuinely wants to see you succeed.

Infrastructure & Security Support Specialist Up to £30K 100% Remote Relaxed Culture Real Career Growth Grow your skills. Build your confidence. Make an impact that matters. At enCircle, we design, build, and manage secure digital services for UK Police Forces, Central Government, and Local Authorities. Since 2004, we've helped public sector organisations deliver online services that millions rely on every day - safely and reliably. We're now looking for an Infrastructure & Security Support Specialist - perfect for someone in 1st Line Support (or similar) who wants to learn, grow, and move towards 2nd Line, cloud infrastructure, and security work. You'll join a friendly, supportive team that values balance, trust, and personal development. We don't micromanage - we help you grow at your own pace, providing the space, training, and encouragement to build a career you're proud of. Why You'll Love Working Here: Salary £25K-£30K (depending on experience). 100% remote working - we trust you to manage your time. Relaxed, down-to-earth culture with a focus on wellbeing. Home office support and company pension. Ongoing professional development and funded certifications (AWS, security, etc.). Work that makes a difference to how citizens access vital public services. Be part of a company that holds ISO 9001, ISO 27001, and Cyber Essentials Plus certifications. Key Responsibilities of the Infrastructure & Security Support Specialist: Supporting and maintaining the AWS infrastructure that powers live government websites. Providing 1st and 2nd line technical support to colleagues and clients. Assisting with applying security patches and updates for WordPress and Drupal sites. Helping monitor security alerts and incidents - learning from experienced engineers. Supporting Docker-based web environments (nginx, WordPress, Drupal, MariaDB). Learning how to meet key government security standards (ISO 27001, Cyber Essentials Plus). What We're Looking For: Commercial experience in IT support (1st Line, Service Desk, or similar) with a clear track record of solving technical issues in live business environments. Practical, hands-on experience with AWS infrastructure and cybersecurity tools - we're looking for candidates who have actively worked with AWS environments, not just studied or experimented with them. A curious mindset and eagerness to learn new tools and technologies. A calm, reliable approach to solving problems. Great communication skills and a team-first attitude. You must be a UK resident and eligible to work in the UK. A Supportive Place to Build Your Career At enCircle, we believe in growing together. You'll be supported by approachable mentors, encouraged to ask questions, and given time to build your confidence and skills in a safe, trusted environment. If you're ready to take the next step in your IT career - and you want to do it somewhere that values people just as much as technology - we'd love to hear from you. Apply now and start your journey with a team that genuinely wants to see you succeed.

Kickstart your IT career or take the next step in cyber security-focused tech support with this exciting Helpdesk Technician role based in West Yorkshire! IT Support Helpdesk TechnicianHeckmondwike, West Yorkshire - office-based Full time, permanent position, 37.5 per week £25,000 - £37,000 DoE Please Note: Applicants must be authorised to work in the UK Core Team One (CTO) is a progressive, cyber security-driven Managed Service Provider (MSP) dedicated to keeping businesses productive, secure, and ahead of threats. Our unique blend of IT support and cutting-edge cyber security allows us to offer a proactive and reliable service to our clients. The Role We're on the hunt for an enthusiastic and skilled IT Support Helpdesk Technician to become the first line of defence for our clients' IT environments. Key Responsibilities: Deliver first-line technical support via phone, email, and remote access tools Troubleshoot a wide range of issues across Windows 11, Microsoft 365, and network systems Escalate more complex problems to senior technicians or specialist teams Support secure device onboarding and configuration Monitor alerts and assist in responding to potential cyber security incidents Maintain documentation and contribute to the internal knowledge base Benefits: Friendly, collaborative work culture Opportunities for training, mentoring, and IT & Cyber Security certifications Clear development pathway: 1st Line to 2nd Line and beyond Make a genuine impact by helping to secure local businesses 20 days annual leave plus bank holidays Company pension scheme The Ideal Candidate: You're someone who's passionate about tech, thrives on solving problems, and is ready to make a difference in a growing team. A proactive mindset and customer-first attitude are a must. Experience in an IT Support / Helpdesk Technician role (MSP experience a bonus) Strong knowledge of Windows 11, Microsoft 365, and networking fundamentals Keen interest in cyber security with a desire to grow in the field Confident communicator with excellent customer service skills Proactive and team-oriented Desirable Extras: Familiarity with RMM tools and ticketing systems Certifications such as CompTIA A+, Network+, or Microsoft Fundamentals Knowledge of Cyber Essentials, ISO 27001, Apple or Linux OS A great sense of humour and collaborative spirit How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Service Desk Analyst, IT Technician, 1st Line Support, 2nd Line Support, Desktop Support Technician, Technical Support Engineer, IT Systems Administrator, Field IT Engineer, Network Support Technician, Infrastructure Support

About Cybit: Our success is people powered, and we're on a mission to work with the best. We operate out of three offices, Berkshire, Newcastle & Belfast, and have 150 employees across Cybit. We have great relationships with our vendors, and we're a Microsoft Gold Partner, Qlik Select Partner, Alteryx Premier Partner, AWS Advanced Consulting Partner, Palo Alto Platinum Innovator, F5 Gold Partner and more! Within our Managed Services division, we work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies. Overview: Rapid growth, huge opportunities and exciting challenges mean we're looking for brilliant people to join our team here at Cybit. Working within the End User Support team you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Responsibilities: Providing a high level of customer service to customers via telephone, email, and customer portal. Gathering information from customers regarding their incidents and recording accurately on the service management tool. Prioritising incidents and requests ensuring they are resolved within service level commitments and escalating them to 1st/ 2nd/3rd line when appropriate. Various administration duties such as receiving, packing, and dispatching goods. Resolving incidents and requests in a logical and thorough approach. This may include using technologies such as Windows, Active Directory, 365 and Citrix. Desirable skills: Basic understanding of Microsoft suite: They should have a basic grasp of the workings of Windows 10 Desktop & Office 365 applications. Customer service skills: The ability to speak with customers in a polite, friendly and helpful manner and convey technical information to non-technical people. Eagerness to learn: This is an apprenticeship, so a strong desire to gain knowledge and develop skills is crucial. Adaptability: Managed Services is constantly evolving, so someone who can keep up with new trends and technologies will be successful. Strong work ethic: This role will require someone who is reliable, hardworking, and can meet deadlines. The ability to prioritise tasks is essential. Communication skills: They should be able to communicate effectively with colleagues, both verbally and in writing. Teamwork: The ability to collaborate effectively with 1st / 2nd / 3rd line teams, as well as key stakeholders, is essential. Interest in technology: A passion for IT, its role in business and the desire to progress a career in the industry, is essential. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week. Benefits: Bonus scheme. Pension scheme. 34 days annual leave including bank holidays (& the opportunity to buy more if desired). Healthcare cash plan. Company electric car scheme. Cycle to work scheme. Employee assistance programme. Occupational sick pay. Future prospects: Broader business engagement: As a diverse business, there are options to expand the remit to 1st / 2nd / 3rd line or transition fully into one of these discipline areas. Leadership & management roles: The opportunity to develop into future entry level leadership roles within Managed Services. Technical consultancy: The opportunity to deliver complex cloud and IT solutions to existing and new customers. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.