As Head IT at Fauna & Flora, you will shape and deliver the strategic direction of our technology landscape ensuring that our systems, services, and infrastructure are robust, forward-looking, and aligned with our mission. This is an exciting new role that will build on the strong IT base developed by the current IT team.
This is a unique opportunity to combine strategic leadership with hands-on technical expertise. You’ll drive digital innovation, enhance organisational systems, and lead the integration of technology across global operations.
You’ll also play a key role in ensuring compliance with regulatory frameworks, including UK charity regulations and GDPR, while embedding digital transformation in support of Fauna & Flora’s vital work protecting nature around the world.
In return we offer the opportunity to work for a ground-breaking organisation at the forefront of global conservation with generous pension contribution, attractive annual leave allowance, life insurance and salary exchange schemes.
Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre and a host of cafés and restaurants. Our hybrid working policy currently provides for some remote working within the UK.
Please visit our website and download the job application pack for further details on how to apply
The closing date for applications is Sunday, 19 October 2025.
This role is not eligible for sponsorship for a Skilled Worker Visa.
26/09/2025
Full time
As Head IT at Fauna & Flora, you will shape and deliver the strategic direction of our technology landscape ensuring that our systems, services, and infrastructure are robust, forward-looking, and aligned with our mission. This is an exciting new role that will build on the strong IT base developed by the current IT team.
This is a unique opportunity to combine strategic leadership with hands-on technical expertise. You’ll drive digital innovation, enhance organisational systems, and lead the integration of technology across global operations.
You’ll also play a key role in ensuring compliance with regulatory frameworks, including UK charity regulations and GDPR, while embedding digital transformation in support of Fauna & Flora’s vital work protecting nature around the world.
In return we offer the opportunity to work for a ground-breaking organisation at the forefront of global conservation with generous pension contribution, attractive annual leave allowance, life insurance and salary exchange schemes.
Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre and a host of cafés and restaurants. Our hybrid working policy currently provides for some remote working within the UK.
Please visit our website and download the job application pack for further details on how to apply
The closing date for applications is Sunday, 19 October 2025.
This role is not eligible for sponsorship for a Skilled Worker Visa.
DaTS - Applications Support & Development Officer (Geospatial)
Grade: G7; Salary Range: £32,654 - £37,035 pa#
Full time, permanent
Walsall
Ref: RT01125
We are seeking a skilled Applications Support and Development Officer (Geospatial) – to join our team and help us design, develop, and maintain our geospatial data infrastructure.
As a key member of the Geospatial Team, you will:
Help the council to exploit the value in our GIS data holdings.
Undertake significant projects which improve and combine data from back office and customer-facing systems.
Make sure our data, and data shared by others is of the highest quality, highly available, usable, and shareable by rigorous standard setting and quality controls.
Work with other members of the GIS team and the wider Council GIS community, to deliver geospatial analysis, support workflows in our corporate geospatial products and services, delivering continuous insight and value to our staff and residents
Utilise the best of modern GIS and data technology platforms, including ongoing investigation and research into emerging technology.
Support the Geospatial platforms of Walsall Council with skills associated with Software Development and Information Technology.
What we are about
We lead and support the creation of business data, manage the GIS architecture to ensure we provide, clean, reliable and reusable GIS data formats. These in turn can then be aggregated to combine and enhance data from a variety of systems, creating data sets to drive insights and opportunities to improve performance, aid operational services, CRM and service delivery.
By joining our GIS service, you will be working with a talented, supportive, and friendly team.
For our part we will be committed to your professional development, developing your skills will be as important to us, as it is to you.
You will receive a salary in the range of £32,654 - £37,035 per annum plus generous annual leave and flexitime leave allowance.
Closing date for applications: 20 June 2025.
For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).
This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The postholder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.
About Us
Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.
We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.
Living in Walsall
Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.
Walsall Council is committed to Safer Recruitment
To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.
Social Work Matters - Children's Social Worker Recruitment
Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker.
04/06/2025
Full time
DaTS - Applications Support & Development Officer (Geospatial)
Grade: G7; Salary Range: £32,654 - £37,035 pa#
Full time, permanent
Walsall
Ref: RT01125
We are seeking a skilled Applications Support and Development Officer (Geospatial) – to join our team and help us design, develop, and maintain our geospatial data infrastructure.
As a key member of the Geospatial Team, you will:
Help the council to exploit the value in our GIS data holdings.
Undertake significant projects which improve and combine data from back office and customer-facing systems.
Make sure our data, and data shared by others is of the highest quality, highly available, usable, and shareable by rigorous standard setting and quality controls.
Work with other members of the GIS team and the wider Council GIS community, to deliver geospatial analysis, support workflows in our corporate geospatial products and services, delivering continuous insight and value to our staff and residents
Utilise the best of modern GIS and data technology platforms, including ongoing investigation and research into emerging technology.
Support the Geospatial platforms of Walsall Council with skills associated with Software Development and Information Technology.
What we are about
We lead and support the creation of business data, manage the GIS architecture to ensure we provide, clean, reliable and reusable GIS data formats. These in turn can then be aggregated to combine and enhance data from a variety of systems, creating data sets to drive insights and opportunities to improve performance, aid operational services, CRM and service delivery.
By joining our GIS service, you will be working with a talented, supportive, and friendly team.
For our part we will be committed to your professional development, developing your skills will be as important to us, as it is to you.
You will receive a salary in the range of £32,654 - £37,035 per annum plus generous annual leave and flexitime leave allowance.
Closing date for applications: 20 June 2025.
For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).
This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The postholder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.
About Us
Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.
We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.
Living in Walsall
Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.
Walsall Council is committed to Safer Recruitment
To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.
Social Work Matters - Children's Social Worker Recruitment
Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker.
Acorn Insurance and Financial Services Limited
Liverpool
Due to a period of exciting growth Acorn are looking for a highly skilled and experienced Senior Information Security Analyst to join our Information Security Team. Within this role you get the opportunity to join a collaborative team and have a chance to blend GRC responsibilities with technical security experience, all whilst working for a market leading insurance company, supporting and maintaining robust security controls and regulatory compliance.
Job Title: Senior Information Security Analyst (12 month FTC)
Location: Liverpool City Centre, Hybrid working available
Working Hours: Monday to Friday, 37.5 hours per week , 9:00 AM – 5:30 PM
Salary: £50,000 - £60,000 pa (DOE).
What you will be doing:
Work with all parties across the business to identify and assess risk and ensure mitigations are tracked to completion.
Lead the development and maintenance of information security policies, standards and procedures in line with regulatory frameworks and industry standards.
Lead third party risk management processes.
Collaborate across all areas of the business to align security policies and processes with business objectives and regulatory obligations.
Work with Security Operations and IT teams to provide oversight of vulnerability assessments and remediation activities.
Lead on security architecture reviews for new systems and services.
Evaluate technical security controls and recommending improvements.
Support the implementation of security tools and technologies.
Provide oversight of the security incident management process.
Provide security metrics for interested parties at all levels.
Lead the security awareness programme to promote a culture of security within all levels of the Group.
Provide support for internal and external security audits.
Lead security governance meetings representing the Information Security team and standing in for the Head of Information Security when required.
Provide subject matter expertise liaising across all business functions.
What we look for:
Minimum 5 years' experience in information security roles.
Strong leadership and mentorship abilities with a strategic mindset.
Experience with risk assessment methodologies.
Excellent analytical and problem-solving skills with attention to detail.
Strong communication skills with the ability to explain complex security concepts to non-technical stakeholders.
Ability to manage risk and compliance projects and drive security initiatives.
Knowledge of information security frameworks such as ISO 27001 or NIST.
Knowledge of vulnerability management processes.
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
Due to a period of exciting growth Acorn are looking for a highly skilled and experienced Senior Information Security Analyst to join our Information Security Team. Within this role you get the opportunity to join a collaborative team and have a chance to blend GRC responsibilities with technical security experience, all whilst working for a market leading insurance company, supporting and maintaining robust security controls and regulatory compliance.
Job Title: Senior Information Security Analyst (12 month FTC)
Location: Liverpool City Centre, Hybrid working available
Working Hours: Monday to Friday, 37.5 hours per week , 9:00 AM – 5:30 PM
Salary: £50,000 - £60,000 pa (DOE).
What you will be doing:
Work with all parties across the business to identify and assess risk and ensure mitigations are tracked to completion.
Lead the development and maintenance of information security policies, standards and procedures in line with regulatory frameworks and industry standards.
Lead third party risk management processes.
Collaborate across all areas of the business to align security policies and processes with business objectives and regulatory obligations.
Work with Security Operations and IT teams to provide oversight of vulnerability assessments and remediation activities.
Lead on security architecture reviews for new systems and services.
Evaluate technical security controls and recommending improvements.
Support the implementation of security tools and technologies.
Provide oversight of the security incident management process.
Provide security metrics for interested parties at all levels.
Lead the security awareness programme to promote a culture of security within all levels of the Group.
Provide support for internal and external security audits.
Lead security governance meetings representing the Information Security team and standing in for the Head of Information Security when required.
Provide subject matter expertise liaising across all business functions.
What we look for:
Minimum 5 years' experience in information security roles.
Strong leadership and mentorship abilities with a strategic mindset.
Experience with risk assessment methodologies.
Excellent analytical and problem-solving skills with attention to detail.
Strong communication skills with the ability to explain complex security concepts to non-technical stakeholders.
Ability to manage risk and compliance projects and drive security initiatives.
Knowledge of information security frameworks such as ISO 27001 or NIST.
Knowledge of vulnerability management processes.
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
Acorn Insurance and Financial Services Limited
Liverpool
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
25/11/2024
Full time
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
Hartpury University and Collage
Gloucestershire, UK
Service Desk Team Leader
£27,729 - £30,311 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here
About the Role
Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
You will have previously led or played an active role in developing a service desk.
You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
Experience of developing SLAs and KPIs associated with a Service Desk and call handling.
We offer a fantastic package of staff benefits including:
Hybrid working arrangements with blended approach of office and home working
25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
Wellbeing support including our Employee Assistance Programme
Generous pension scheme (LGPS)
Employee Discounts Scheme
Onsite fitness facilities
Support for continuous professional development
Flexible working opportunities available
Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online
The closing date for receipt of applications is 30th November 2024.
Interviews will be held on the W/C 9th December 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
22/11/2024
Full time
Service Desk Team Leader
£27,729 - £30,311 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here
About the Role
Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
You will have previously led or played an active role in developing a service desk.
You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
Experience of developing SLAs and KPIs associated with a Service Desk and call handling.
We offer a fantastic package of staff benefits including:
Hybrid working arrangements with blended approach of office and home working
25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
Wellbeing support including our Employee Assistance Programme
Generous pension scheme (LGPS)
Employee Discounts Scheme
Onsite fitness facilities
Support for continuous professional development
Flexible working opportunities available
Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online
The closing date for receipt of applications is 30th November 2024.
Interviews will be held on the W/C 9th December 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
We’ve got some exciting plans ahead at Trinity and are looking for experienced IT Technical Architects at all levels to join us over the next three to six months!
At the moment we are accepting expressions of interest from you and we plan to commence our assessment and selection process during the end of Autumn 2024. We are keen to learn more from you, about your level of expertise and what you can bring to the table.
Are you an experienced and dynamic IT Technical Architect looking for an exciting opportunity to make a significant impact? Trinity College London is embarking on a period of growth and transformation, and we are seeking a number of talented IT Technical Architects to join our team. This is a unique chance to contribute to the future of a leading internationally recognised awarding organisation, publisher and independent education charity. If you have a proven track record of delivering successful projects and are passionate about driving change, we invite you to be a part of our journey.
About the role
At Trinity College, we have a suite of products offering exams in music, performing arts, English Language and more. We have embarked on an extensive and ambitious modernisation programme, as more of our products move online, and are looking for hands-on Technical Architects, with AWS experience, as our technology and approach matures.
As a Technical Architect, you will be responsible for designing, implementing and overseeing solutions, primarily cloud based, to meet Trinity College London’s evolving technology needs. You will collaborate with teams across the organisation, our partners, and suppliers, to ensure that we deliver high quality solutions to specification. Together with the rest of the architecture team, you will participate in the Technical Design Authority and Cloud Centre of Excellence forums, to use your expertise and experience to help shape our standards and best practices and to help projects to progress with the best solutions.
As a hands-on IT Architect, you will communicate extensively with our design and developments teams and partners, getting involved with Proof of Concept and Prototyping work, and ensuring DevOps and coding standards are well defined and adhered to. You will be able to show technical ownership and leadership, being able to take solutions from conception to implementation and support. As a technology and AWS subject matter expert, you will be able to provide guidance both within and outside the team.
About You
Extensive experience building solutions using key elements of our technology stack, in particular AWS (Lambda, DynamoDB, API Gateway etc)
Knowledge of good, secure and efficient working practices on AWS, with reference to the Well Architected Framework.
In-depth knowledge of the creation, management, promotion and integration of business data-centric APIs.
Understanding of data, domain-driven design, integration, and the importance of data to an organisation.
Experience working with 3rd party suppliers to provide cohesive, integrated SaaS solutions.
Exemplary written and verbal communication skills
Ability to present technical solutions to non-technical audiences in an effective manner
Ability to build and maintain strong working relationships with internal stakeholders and external partners
Experience in a variety of requirement gathering techniques
Excellent business process and architectural modelling skills
Knowledge and experience of a wide variety of platforms, operating systems, systems software, business applications, ideally related to the education sector
Experience of providing solutions for cloud, on-premise and hybrid applications
An appetite for challenging existing practices in an effective and supportive manner
Ability to work effectively in a rapidly evolving business environment
Flexible approach to all situations
Experience of working in the Education sector is desirable, preferably within an Exam Board or Awarding body
Ideally, experience of migrating from package solutions (Oracle Siebel)
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation.
As an employee, you’ll enjoy a range of benefits including generous annual leave, private health insurance, pension scheme, regular social events, employee assistance programme, cycle to work scheme, season ticket loan, free access to Trinity examinations and continuous training and development, plus more.
Our commitment
Trinity College London is an equal opportunities employer and our talented people come from all walks of life. Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. As a Disability Confident employer, we actively welcome applications from people with disabilities and will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse. We encourage all applicants to let us know if you need a little extra help with your application, want an alternative way to put in an application, or if you have any individual requirements at any stage along your recruitment journey. All applications are dealt with in the strictest of confidence.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
We are committed to the safeguarding and protection of the children and young people that we work with. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the organisation. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity promotes equality of opportunity and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), w e select all candidates for interview based on their competencies, qualifications and knowledge. As part of our selection process, you will be required to disclose any potential issues with criminal record checks that will be carried out if you are offered a role with Trinity. The information will only be seen by those who need to see it as part of the recruitment process. We ensure that an open and measured discussion takes place on the subject of any offences or other matter that might be relevant to the position for which you have applied. Failure to reveal information that is directly relevant to the job sought could lead to withdrawal of an offer of employment. We undertake to discuss any matter revealed in a criminal check with you before withdrawing our offer of employment.
Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full at https://www.trinitycollege.com/page/data-protection/data-protection-policy.
09/09/2024
Contractor
We’ve got some exciting plans ahead at Trinity and are looking for experienced IT Technical Architects at all levels to join us over the next three to six months!
At the moment we are accepting expressions of interest from you and we plan to commence our assessment and selection process during the end of Autumn 2024. We are keen to learn more from you, about your level of expertise and what you can bring to the table.
Are you an experienced and dynamic IT Technical Architect looking for an exciting opportunity to make a significant impact? Trinity College London is embarking on a period of growth and transformation, and we are seeking a number of talented IT Technical Architects to join our team. This is a unique chance to contribute to the future of a leading internationally recognised awarding organisation, publisher and independent education charity. If you have a proven track record of delivering successful projects and are passionate about driving change, we invite you to be a part of our journey.
About the role
At Trinity College, we have a suite of products offering exams in music, performing arts, English Language and more. We have embarked on an extensive and ambitious modernisation programme, as more of our products move online, and are looking for hands-on Technical Architects, with AWS experience, as our technology and approach matures.
As a Technical Architect, you will be responsible for designing, implementing and overseeing solutions, primarily cloud based, to meet Trinity College London’s evolving technology needs. You will collaborate with teams across the organisation, our partners, and suppliers, to ensure that we deliver high quality solutions to specification. Together with the rest of the architecture team, you will participate in the Technical Design Authority and Cloud Centre of Excellence forums, to use your expertise and experience to help shape our standards and best practices and to help projects to progress with the best solutions.
As a hands-on IT Architect, you will communicate extensively with our design and developments teams and partners, getting involved with Proof of Concept and Prototyping work, and ensuring DevOps and coding standards are well defined and adhered to. You will be able to show technical ownership and leadership, being able to take solutions from conception to implementation and support. As a technology and AWS subject matter expert, you will be able to provide guidance both within and outside the team.
About You
Extensive experience building solutions using key elements of our technology stack, in particular AWS (Lambda, DynamoDB, API Gateway etc)
Knowledge of good, secure and efficient working practices on AWS, with reference to the Well Architected Framework.
In-depth knowledge of the creation, management, promotion and integration of business data-centric APIs.
Understanding of data, domain-driven design, integration, and the importance of data to an organisation.
Experience working with 3rd party suppliers to provide cohesive, integrated SaaS solutions.
Exemplary written and verbal communication skills
Ability to present technical solutions to non-technical audiences in an effective manner
Ability to build and maintain strong working relationships with internal stakeholders and external partners
Experience in a variety of requirement gathering techniques
Excellent business process and architectural modelling skills
Knowledge and experience of a wide variety of platforms, operating systems, systems software, business applications, ideally related to the education sector
Experience of providing solutions for cloud, on-premise and hybrid applications
An appetite for challenging existing practices in an effective and supportive manner
Ability to work effectively in a rapidly evolving business environment
Flexible approach to all situations
Experience of working in the Education sector is desirable, preferably within an Exam Board or Awarding body
Ideally, experience of migrating from package solutions (Oracle Siebel)
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation.
As an employee, you’ll enjoy a range of benefits including generous annual leave, private health insurance, pension scheme, regular social events, employee assistance programme, cycle to work scheme, season ticket loan, free access to Trinity examinations and continuous training and development, plus more.
Our commitment
Trinity College London is an equal opportunities employer and our talented people come from all walks of life. Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. As a Disability Confident employer, we actively welcome applications from people with disabilities and will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse. We encourage all applicants to let us know if you need a little extra help with your application, want an alternative way to put in an application, or if you have any individual requirements at any stage along your recruitment journey. All applications are dealt with in the strictest of confidence.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
We are committed to the safeguarding and protection of the children and young people that we work with. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the organisation. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity promotes equality of opportunity and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), w e select all candidates for interview based on their competencies, qualifications and knowledge. As part of our selection process, you will be required to disclose any potential issues with criminal record checks that will be carried out if you are offered a role with Trinity. The information will only be seen by those who need to see it as part of the recruitment process. We ensure that an open and measured discussion takes place on the subject of any offences or other matter that might be relevant to the position for which you have applied. Failure to reveal information that is directly relevant to the job sought could lead to withdrawal of an offer of employment. We undertake to discuss any matter revealed in a criminal check with you before withdrawing our offer of employment.
Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full at https://www.trinitycollege.com/page/data-protection/data-protection-policy.
Senior Engineer - London - 140k - AWS - Python - Snowflake - Hybrid A leading global trading firm is seeking a Senior Engineer to join its Front Office Technology team and drive the rebuild of the E Tools US Power Analytics Platform. This high-impact role offers the chance to work side by side with traders and commercial teams to deliver a next-generation, cloud-native analytics platform powering real-time trading decisions. Key Responsibilities: - Partner with trading and commercial teams to engineer and optimise analytical models and trading processes. - Build and maintain Python-based services, APIs, and reusable analytic components. - Design cloud-native tools and dashboards to support supply/demand modelling and market data analysis. - Collaborate with Front Office technologists across global teams (London, Houston, Stamford) to deliver robust, scalable solutions. What You'll Bring: - Strong professional experience with Python and a deep understanding of object-oriented programming. - Advanced SQL knowledge and experience with relational databases. - Exposure to AWS and Snowflake technologies. - Strong communication skills and the ability to engage effectively with both technical and commercial stakeholders. Benefits: - Competitive salary and up to 30% performance bonus - Quarterly Innovation & Collaboration Awards - Hybrid working (3 days onsite) and generous paid time off This is an exciting opportunity to join a highly skilled, globally distributed Front Office Technology team, working on a transformative cloud migration and analytics rebuild project. You'll be empowered to shape the future of one of the firm's most critical trading platforms while collaborating with industry-leading professionals. Apply now to join a world-class engineering team driving innovation at the heart of global energy trading.
31/10/2025
Full time
Senior Engineer - London - 140k - AWS - Python - Snowflake - Hybrid A leading global trading firm is seeking a Senior Engineer to join its Front Office Technology team and drive the rebuild of the E Tools US Power Analytics Platform. This high-impact role offers the chance to work side by side with traders and commercial teams to deliver a next-generation, cloud-native analytics platform powering real-time trading decisions. Key Responsibilities: - Partner with trading and commercial teams to engineer and optimise analytical models and trading processes. - Build and maintain Python-based services, APIs, and reusable analytic components. - Design cloud-native tools and dashboards to support supply/demand modelling and market data analysis. - Collaborate with Front Office technologists across global teams (London, Houston, Stamford) to deliver robust, scalable solutions. What You'll Bring: - Strong professional experience with Python and a deep understanding of object-oriented programming. - Advanced SQL knowledge and experience with relational databases. - Exposure to AWS and Snowflake technologies. - Strong communication skills and the ability to engage effectively with both technical and commercial stakeholders. Benefits: - Competitive salary and up to 30% performance bonus - Quarterly Innovation & Collaboration Awards - Hybrid working (3 days onsite) and generous paid time off This is an exciting opportunity to join a highly skilled, globally distributed Front Office Technology team, working on a transformative cloud migration and analytics rebuild project. You'll be empowered to shape the future of one of the firm's most critical trading platforms while collaborating with industry-leading professionals. Apply now to join a world-class engineering team driving innovation at the heart of global energy trading.
Senior Infrastructure Engineer Rate: £450 - £500 Inside IR35 Duration: 3 months Location: Remote (occasional onsite meetings may be required - Gloucestershire) Overview We're seeking a Senior Infrastructure Engineer to join a leading enterprise environment apart of the Infrastructure team responsible for ensuring that all environments are secure and reliable, supporting business-critical systems and services in line with defined policies, standards and SLAs. This role will provide specialist Microsoft expertise, particularly across Azure and M365, to support a project team conducting detailed analysis and cost assessment for implementing and operating Microsoft Copilot (or similar AI-driven capabilities). Key Responsibilities Ensure enterprise infrastructure is available, secure and operating within agreed SLAs. Maintain and improve Azure-based workloads and services, ensuring compliance with organisational policies and standards. Provide technical leadership in the configuration, optimisation and governance of Microsoft 365 services. Support the assessment and deployment planning of Microsoft Copilot and related technologies. Manage and maintain identity and access solutions, including SSO identity providers (SAML2/OAuth2), especially within Microsoft Entra ID (Azure AD). Collaborate with project teams to design and document technical solutions, contributing to infrastructure roadmaps and cost models. Required Skills & Experience Microsoft Certified: Azure Administrator (AZ-104) or equivalent certification preferred. Minimum 3+ years' hands-on Azure experience, building, managing and maintaining large-scale enterprise workloads. Strong knowledge of M365 architecture, configuration and controls. Proven experience maintaining SSO and identity management solutions (SAML2/OAuth2). Deep understanding of Entra ID / Azure AD and associated identity security principles. Excellent documentation, analysis and stakeholder engagement skills. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
31/10/2025
Contractor
Senior Infrastructure Engineer Rate: £450 - £500 Inside IR35 Duration: 3 months Location: Remote (occasional onsite meetings may be required - Gloucestershire) Overview We're seeking a Senior Infrastructure Engineer to join a leading enterprise environment apart of the Infrastructure team responsible for ensuring that all environments are secure and reliable, supporting business-critical systems and services in line with defined policies, standards and SLAs. This role will provide specialist Microsoft expertise, particularly across Azure and M365, to support a project team conducting detailed analysis and cost assessment for implementing and operating Microsoft Copilot (or similar AI-driven capabilities). Key Responsibilities Ensure enterprise infrastructure is available, secure and operating within agreed SLAs. Maintain and improve Azure-based workloads and services, ensuring compliance with organisational policies and standards. Provide technical leadership in the configuration, optimisation and governance of Microsoft 365 services. Support the assessment and deployment planning of Microsoft Copilot and related technologies. Manage and maintain identity and access solutions, including SSO identity providers (SAML2/OAuth2), especially within Microsoft Entra ID (Azure AD). Collaborate with project teams to design and document technical solutions, contributing to infrastructure roadmaps and cost models. Required Skills & Experience Microsoft Certified: Azure Administrator (AZ-104) or equivalent certification preferred. Minimum 3+ years' hands-on Azure experience, building, managing and maintaining large-scale enterprise workloads. Strong knowledge of M365 architecture, configuration and controls. Proven experience maintaining SSO and identity management solutions (SAML2/OAuth2). Deep understanding of Entra ID / Azure AD and associated identity security principles. Excellent documentation, analysis and stakeholder engagement skills. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
System Development Manager Location: Birmingham (Hybrid, 2 days per week in office) Salary: £50,000 - £70,000 (depending on experience) A growing FS company is seeking a System Development Manager to lead and develop their in-house technology function. This is a great opportunity to join a business that's modernising its core systems, bringing previously outsourced technology in-house to improve efficiency, quality, and control. Key Responsibilities Lead and manage two development teams (SQL and PHP), ensuring efficient workflow and clear priorities. Unify both teams under one cohesive structure to strengthen collaboration and delivery consistency. Provide leadership and guidance to developers - supporting their technical and professional growth. Oversee development processes, appraisals, and goal setting. Contribute hands-on to development work where appropriate (particularly valuable if you have PHP experience). Shape the long-term technical strategy, including tooling, frameworks, and best practices. Manage and refine the testing and deployment strategy, supported by a dedicated system tester. Provide architectural oversight for new and existing projects, ensuring solutions are secure, scalable, and maintainable. About You Proven experience leading or managing software development teams. Strong understanding of PHP, SQL Server, and related technologies. Confident in guiding teams on priorities, resolving blockers, and improving development processes. Technically capable: able to contribute to architecture discussions and design reviews. Excellent stakeholder management skills with the ability to collaborate across departments. Passionate about developing people and driving technical maturity within a growing organisation.
31/10/2025
Full time
System Development Manager Location: Birmingham (Hybrid, 2 days per week in office) Salary: £50,000 - £70,000 (depending on experience) A growing FS company is seeking a System Development Manager to lead and develop their in-house technology function. This is a great opportunity to join a business that's modernising its core systems, bringing previously outsourced technology in-house to improve efficiency, quality, and control. Key Responsibilities Lead and manage two development teams (SQL and PHP), ensuring efficient workflow and clear priorities. Unify both teams under one cohesive structure to strengthen collaboration and delivery consistency. Provide leadership and guidance to developers - supporting their technical and professional growth. Oversee development processes, appraisals, and goal setting. Contribute hands-on to development work where appropriate (particularly valuable if you have PHP experience). Shape the long-term technical strategy, including tooling, frameworks, and best practices. Manage and refine the testing and deployment strategy, supported by a dedicated system tester. Provide architectural oversight for new and existing projects, ensuring solutions are secure, scalable, and maintainable. About You Proven experience leading or managing software development teams. Strong understanding of PHP, SQL Server, and related technologies. Confident in guiding teams on priorities, resolving blockers, and improving development processes. Technically capable: able to contribute to architecture discussions and design reviews. Excellent stakeholder management skills with the ability to collaborate across departments. Passionate about developing people and driving technical maturity within a growing organisation.
Join a leading independent technology and services provider as a Technician 3. Job Overview: Seeking an on-site IT support resource in Lincoln to assist with laptop deployments. The role involves configuring devices, updating asset records, and supporting users during setup. Location: Lincoln Contract: 05-Dec-25 -17-Mar-26 Mandatory check : SC Clearance Pay Rates: Umbrella Rate: £25.15/hour (via a Hays approved umbrella company). PAYE Basic Rate: £19.38/hour Hours: 37.5 hours a week. Monday - Friday. Time :9:00 AM - 5:30 PM Key Responsibilities: Migration Set-up Set-up Refresh Clinic Move the required quantity of devices as instructed by the Contractor Engineer and Site Manager from the onsite storage location to the Refresh Clinic location. Login to any system as required via device(s) provided by the contractor's engineer and Site Manager and under their instructions. Refresh Laptops. Correctly update the Contractor's workflow management system at all relevant steps. Seek guidance as required from the Post Migration Technical Support Specialist and Site Manager. Assist in conducting manual stock checks and report findings to the contractor engineer and site manager. Assist in securing the devices in the onsite storage location at the end of each day. SC Clearance required Key Requirements: SC Clearence (Mandatory) How to Apply : If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
31/10/2025
Contractor
Join a leading independent technology and services provider as a Technician 3. Job Overview: Seeking an on-site IT support resource in Lincoln to assist with laptop deployments. The role involves configuring devices, updating asset records, and supporting users during setup. Location: Lincoln Contract: 05-Dec-25 -17-Mar-26 Mandatory check : SC Clearance Pay Rates: Umbrella Rate: £25.15/hour (via a Hays approved umbrella company). PAYE Basic Rate: £19.38/hour Hours: 37.5 hours a week. Monday - Friday. Time :9:00 AM - 5:30 PM Key Responsibilities: Migration Set-up Set-up Refresh Clinic Move the required quantity of devices as instructed by the Contractor Engineer and Site Manager from the onsite storage location to the Refresh Clinic location. Login to any system as required via device(s) provided by the contractor's engineer and Site Manager and under their instructions. Refresh Laptops. Correctly update the Contractor's workflow management system at all relevant steps. Seek guidance as required from the Post Migration Technical Support Specialist and Site Manager. Assist in conducting manual stock checks and report findings to the contractor engineer and site manager. Assist in securing the devices in the onsite storage location at the end of each day. SC Clearance required Key Requirements: SC Clearence (Mandatory) How to Apply : If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Reed Technology is partnering with a Glasgow based institution seeking an Integration Developer to join their dynamic team. You'll be part of a team designing, developing and implementing core corporate information systems that operate across several functions of the organisation. Key responsibilities: Collaborate with multiple stakeholders to gather, analyse, and document business and technical requirements, ensuring the final solution aligns with organisational goals and delivers measurable value. Participate in the full software development lifecycle (SDLC), including the design, development, and testing of new systems and enhancements. Implement, upgrade, maintain, and support the enterprise integration platform (Boomi), ensuring comprehensive technical documentation is provided and that all changes are assessed for business impact. Act as a subject matter expert (SME) for the enterprise integration platform, enabling teams across the organisation to fully leverage its capabilities. Provide leadership and mentorship to new team members, fostering knowledge sharing and supporting their professional development. Requirements: Demonstrated experience across the full SDLC, from requirements gathering through to design, development, testing, and deployment. Experience with Boomi or similar integration platforms is highly desirable Solid understanding of enterprise integration tools and patterns, including APIs, JMS, SOAP/REST, and database connectivity. Solid grasp of service-oriented architecture and related technologies such as XML, JSON, HTTP, and messaging systems. Hands-on experience working in Agile/SCRUM environments. Ideally, working knowledge of SQL, Java, and Groovy. Degree in Computer Science or a related technical field preferred. Benefits: Permanent position Hybrid working model - one day per week in the office Salary ranging from £40,000 to £45,000 per year Good range of additional benefits
31/10/2025
Full time
Reed Technology is partnering with a Glasgow based institution seeking an Integration Developer to join their dynamic team. You'll be part of a team designing, developing and implementing core corporate information systems that operate across several functions of the organisation. Key responsibilities: Collaborate with multiple stakeholders to gather, analyse, and document business and technical requirements, ensuring the final solution aligns with organisational goals and delivers measurable value. Participate in the full software development lifecycle (SDLC), including the design, development, and testing of new systems and enhancements. Implement, upgrade, maintain, and support the enterprise integration platform (Boomi), ensuring comprehensive technical documentation is provided and that all changes are assessed for business impact. Act as a subject matter expert (SME) for the enterprise integration platform, enabling teams across the organisation to fully leverage its capabilities. Provide leadership and mentorship to new team members, fostering knowledge sharing and supporting their professional development. Requirements: Demonstrated experience across the full SDLC, from requirements gathering through to design, development, testing, and deployment. Experience with Boomi or similar integration platforms is highly desirable Solid understanding of enterprise integration tools and patterns, including APIs, JMS, SOAP/REST, and database connectivity. Solid grasp of service-oriented architecture and related technologies such as XML, JSON, HTTP, and messaging systems. Hands-on experience working in Agile/SCRUM environments. Ideally, working knowledge of SQL, Java, and Groovy. Degree in Computer Science or a related technical field preferred. Benefits: Permanent position Hybrid working model - one day per week in the office Salary ranging from £40,000 to £45,000 per year Good range of additional benefits
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Summary An experienced individual delivering Pensions System configuration to both internal and external software and administration clients. A client facing role, acting as workstream or technical lead for client configuration and an expert in automating scheme calculations, workflows, client output configuration, data migrations and / or interfaces. Agree the scope of work and provide estimates. Will define, configure, test, implement and maintain specific pension's elements of the Company's software. The role also requires the individual to continuously develop a professional, technical and commercially aware approach Core Duties/Responsibilities The successful candidate will be responsible for the following, but not limited to; Undertake analysis on new pensions projects and/or enhancements to existing projects. Analyse changes and enhancements to client's pensions schemes by taking a view of their impact on the company's software as installed for the client. Analyse the impact of legislation changes to a client's pensions system functionality, providing advice and guidance on the integration of new legislative software modules released by the company. Interpret and implement legislative changes making use of senior consultant advice where necessary. Design the proposed solution prior to the onset of any coding to ensure; It fulfils the business requirements, it makes best use of existing code instead of re-inventing the wheel and adheres to technical best practice Undertake the development of, and continuous improvements to, an appropriate methodology for the construction of pensions calculations to optimise delivery. Liaise and provide guidance to clients on the production of appropriate test data and results. Produce user and pensions systems documentation as required and agreed. Where adherence to a client's standards and procedures is determined within the contractual terms of a project, to ensure that documentation is produced, approved and issued in accordance with those requirements. Provide support and consultancy to clients, including telephone support and site visits. Ensure successful application of best practice plus all defined policies and procedures, identifying, where appropriate, any deficiencies in, or opportunities for improvement to them. Ensure quality and timeliness of deliverables from staff. Identify and nurture individual staff development and training within the scope of the supervisory responsibility. Taking into consideration the best fit with Company direction and annual budget. Skills, Knowledge & Experience The successful candidate will demonstrate the following experience skills and behaviours: Essential Prior experience of Pensions Systems configuration Analytical mindset Administration of DB / DC Pensions Schemes. Excellent working knowledge of UK Pensions Legislation. Good ability to perform scheme calculations manually (supported by appropriate tools). Excellent understanding of Pensions Administration Business Processes and Workflows Desirable Educated to degree standard preferred. Relevant qualifications in the Pensions Industry desirable (e.g. Pensions Management Institute Certification). UML Certification via ITSQB/ISEB or OMG desirable but not essential. Essential Strong experience of the Pensions Industry, either as a Senior Scheme Administrator or Business Analyst experienced in capturing requirements for Pensions IT Projects and subsequently supervising (on large projects) or developing and testing (smaller projects) Pensions Systems Changes, such as scheme calculation changes. What We Offer Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. Learning & Development - Investment in LinkedIn Learning for all colleagues. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
31/10/2025
Full time
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Summary An experienced individual delivering Pensions System configuration to both internal and external software and administration clients. A client facing role, acting as workstream or technical lead for client configuration and an expert in automating scheme calculations, workflows, client output configuration, data migrations and / or interfaces. Agree the scope of work and provide estimates. Will define, configure, test, implement and maintain specific pension's elements of the Company's software. The role also requires the individual to continuously develop a professional, technical and commercially aware approach Core Duties/Responsibilities The successful candidate will be responsible for the following, but not limited to; Undertake analysis on new pensions projects and/or enhancements to existing projects. Analyse changes and enhancements to client's pensions schemes by taking a view of their impact on the company's software as installed for the client. Analyse the impact of legislation changes to a client's pensions system functionality, providing advice and guidance on the integration of new legislative software modules released by the company. Interpret and implement legislative changes making use of senior consultant advice where necessary. Design the proposed solution prior to the onset of any coding to ensure; It fulfils the business requirements, it makes best use of existing code instead of re-inventing the wheel and adheres to technical best practice Undertake the development of, and continuous improvements to, an appropriate methodology for the construction of pensions calculations to optimise delivery. Liaise and provide guidance to clients on the production of appropriate test data and results. Produce user and pensions systems documentation as required and agreed. Where adherence to a client's standards and procedures is determined within the contractual terms of a project, to ensure that documentation is produced, approved and issued in accordance with those requirements. Provide support and consultancy to clients, including telephone support and site visits. Ensure successful application of best practice plus all defined policies and procedures, identifying, where appropriate, any deficiencies in, or opportunities for improvement to them. Ensure quality and timeliness of deliverables from staff. Identify and nurture individual staff development and training within the scope of the supervisory responsibility. Taking into consideration the best fit with Company direction and annual budget. Skills, Knowledge & Experience The successful candidate will demonstrate the following experience skills and behaviours: Essential Prior experience of Pensions Systems configuration Analytical mindset Administration of DB / DC Pensions Schemes. Excellent working knowledge of UK Pensions Legislation. Good ability to perform scheme calculations manually (supported by appropriate tools). Excellent understanding of Pensions Administration Business Processes and Workflows Desirable Educated to degree standard preferred. Relevant qualifications in the Pensions Industry desirable (e.g. Pensions Management Institute Certification). UML Certification via ITSQB/ISEB or OMG desirable but not essential. Essential Strong experience of the Pensions Industry, either as a Senior Scheme Administrator or Business Analyst experienced in capturing requirements for Pensions IT Projects and subsequently supervising (on large projects) or developing and testing (smaller projects) Pensions Systems Changes, such as scheme calculation changes. What We Offer Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. Learning & Development - Investment in LinkedIn Learning for all colleagues. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
Are you a Microsoft Full Stack developer-proficient in .NET and Azure? Do you love building best-in-class software at an enterprise-scale? Does getting in on the ground floor of a new software project interest you? Are you ready to make your mark on future-proofed software? Do you want to work mostly from home with occasional office days in our Abingdon office? Projects at Preservica are at the bleeding edge of commercial software solutions-addressing the need for smart digital preservation technology-and our award-winning software is used by leading businesses, archives, libraries, museums, and government organisations across the globe. We are world leaders and proud of our achievements-but to stay ahead we need the brightest and most talented commercial and technical innovators to join our development team and right now we are looking for solid Full Stack Microsoft/.NET/Azure Software Engineers. About the Role The Role Our Software Engineers, regardless of the stack, are responsible for the full software development lifecycle; writing well designed, testable and maintainable efficient code. Our engineering team consists of 11, made up of software engineers, QA and DevOps. As an improving and creative .NET developer, you will be part of a team that is responsible for building Preservica's Microsoft integration capabilities starting with a truly ground-breaking integration with Microsoft 365. At Preservica it's not just about writing code-it's about working with a team to deliver value to our ever-expanding customer base. This will be a hybrid / remote role working mostly from home with scheduled 1-2 monthly office days in our Abingdon office. Requirements What we'd like to see: We are flexible with requirements and are not expecting you to tick every box, but we would like to see some of the following: Solid engineering experience including some of the following: Degree level education in an engineering/software/system related subject or equivalent through relevant training and/or experience. 2+ years of experience in .NET software product development Experience with Azure-based cloud native development (App Services, SQL Server, Azure functions, Service Bus) Sound coding skills with .NET 9, C#, Typescript, React.js Understanding of event-based architectures Well-developed skills in object-oriented design and SOLID principles Good knowledge of unit testing using XUnit.net, Moq or similar tools Familiar with user story driven development in an Agile environment (scrum, Kanban) Familiarity with common Agile development practices. Excellent problem solving skills. Proven ability to work in a team environment What's in it for you: We also offer great prospects in a fast-growing market sector. From improving your technical abilities to developing leadership skills, we can offer tailored career development based on your aspirations. This is supported by our focus on personal development and training-all our staff have an annual training allowance, which can be used to learn new technologies, develop soft skills, or earn recognised professional qualifications. Benefits include: 22 days holiday (+ 3.5 discretionary days at Christmas) + Bank Holidays You can buy / sell / carry 5 days holiday over to next year 6% Pension Contribution into a defined pension plan held with Scottish Widows Company Bonus Scheme, dependent on company performance Private medical Salary sacrifice schemes Preservica are an equal opportunities employer - come and join us!
31/10/2025
Full time
Are you a Microsoft Full Stack developer-proficient in .NET and Azure? Do you love building best-in-class software at an enterprise-scale? Does getting in on the ground floor of a new software project interest you? Are you ready to make your mark on future-proofed software? Do you want to work mostly from home with occasional office days in our Abingdon office? Projects at Preservica are at the bleeding edge of commercial software solutions-addressing the need for smart digital preservation technology-and our award-winning software is used by leading businesses, archives, libraries, museums, and government organisations across the globe. We are world leaders and proud of our achievements-but to stay ahead we need the brightest and most talented commercial and technical innovators to join our development team and right now we are looking for solid Full Stack Microsoft/.NET/Azure Software Engineers. About the Role The Role Our Software Engineers, regardless of the stack, are responsible for the full software development lifecycle; writing well designed, testable and maintainable efficient code. Our engineering team consists of 11, made up of software engineers, QA and DevOps. As an improving and creative .NET developer, you will be part of a team that is responsible for building Preservica's Microsoft integration capabilities starting with a truly ground-breaking integration with Microsoft 365. At Preservica it's not just about writing code-it's about working with a team to deliver value to our ever-expanding customer base. This will be a hybrid / remote role working mostly from home with scheduled 1-2 monthly office days in our Abingdon office. Requirements What we'd like to see: We are flexible with requirements and are not expecting you to tick every box, but we would like to see some of the following: Solid engineering experience including some of the following: Degree level education in an engineering/software/system related subject or equivalent through relevant training and/or experience. 2+ years of experience in .NET software product development Experience with Azure-based cloud native development (App Services, SQL Server, Azure functions, Service Bus) Sound coding skills with .NET 9, C#, Typescript, React.js Understanding of event-based architectures Well-developed skills in object-oriented design and SOLID principles Good knowledge of unit testing using XUnit.net, Moq or similar tools Familiar with user story driven development in an Agile environment (scrum, Kanban) Familiarity with common Agile development practices. Excellent problem solving skills. Proven ability to work in a team environment What's in it for you: We also offer great prospects in a fast-growing market sector. From improving your technical abilities to developing leadership skills, we can offer tailored career development based on your aspirations. This is supported by our focus on personal development and training-all our staff have an annual training allowance, which can be used to learn new technologies, develop soft skills, or earn recognised professional qualifications. Benefits include: 22 days holiday (+ 3.5 discretionary days at Christmas) + Bank Holidays You can buy / sell / carry 5 days holiday over to next year 6% Pension Contribution into a defined pension plan held with Scottish Widows Company Bonus Scheme, dependent on company performance Private medical Salary sacrifice schemes Preservica are an equal opportunities employer - come and join us!
IT Technical Support Location: Essex Type: Full-time Permanent Are you an IT professional who enjoys solving complex technical challenges and improving systems that make a real impact? Join a forward-thinking organisation specialising in waterproofing solutions for both refurbishments and new builds where every project is unique, and innovation is part of the foundation. Our client delivers customisable solutions backed by end-to-end technical expertise from bespoke roof design services and accredited manufacturing training to dedicated customer and project support. As part of this growing team, you'll play a key role in maintaining and optimising the company's IT infrastructure to support seamless operations across all departments. Key Responsibilities Project Management Lead the planning, execution, and delivery of technical projects. Collaborate with stakeholders to define requirements and align business and IT objectives. Technical Problem Solving Diagnose and resolve complex technical issues, ensuring minimal disruption. Implement practical, long-term solutions that enhance performance and reliability. Continuous Improvement Stay current with evolving IT trends and technologies. Recommend and implement process and system enhancements to drive efficiency. Email Administration Manage Exchange Online accounts, distribution lists, and mail flow rules. Troubleshoot email issues, configure forwarding, and maintain security filters. Device Management Administer and secure corporate devices using Microsoft Intune or equivalent MDM tools. Enforce company security policies and manage access to resources. Troubleshooting & Support Provide first and second-line support for Microsoft 365, hardware, software, and network systems. Act as the first point of contact for technical queries across the business. Compliance & Risk Management Ensure adherence to IT compliance standards and conduct regular audits. Identify and mitigate cybersecurity threats and vulnerabilities. Access Control Manage access control policies and permissions to safeguard sensitive data. Additional Duties Support users with software and hardware issues as needed. Assist with wider IT initiatives to support business goals. Key Skills and Qualifications Strong knowledge of Microsoft 365 administration and SharePoint development Experience with Azure Active Directory (AD) and Power Platform Familiarity with cybersecurity principles and training Skilled in device management (Intune or equivalent) Excellent troubleshooting skills for software, hardware, and network systems Experience in project management and network diagnostics Understanding of AI-driven process automation Key Stakeholders Internal: All departments across the company External: IT equipment and service providers Microsoft 365 development partner (Intelogy) Hardware and finance software partner (Intact) Why Join? Work with a company that values innovation and technical excellence . Be part of a team that supports your professional growth and development . Play a crucial role in shaping IT infrastructure and security for a growing business. If you're passionate about IT, security, and driving digital improvement we'd love to hear from you.
31/10/2025
Full time
IT Technical Support Location: Essex Type: Full-time Permanent Are you an IT professional who enjoys solving complex technical challenges and improving systems that make a real impact? Join a forward-thinking organisation specialising in waterproofing solutions for both refurbishments and new builds where every project is unique, and innovation is part of the foundation. Our client delivers customisable solutions backed by end-to-end technical expertise from bespoke roof design services and accredited manufacturing training to dedicated customer and project support. As part of this growing team, you'll play a key role in maintaining and optimising the company's IT infrastructure to support seamless operations across all departments. Key Responsibilities Project Management Lead the planning, execution, and delivery of technical projects. Collaborate with stakeholders to define requirements and align business and IT objectives. Technical Problem Solving Diagnose and resolve complex technical issues, ensuring minimal disruption. Implement practical, long-term solutions that enhance performance and reliability. Continuous Improvement Stay current with evolving IT trends and technologies. Recommend and implement process and system enhancements to drive efficiency. Email Administration Manage Exchange Online accounts, distribution lists, and mail flow rules. Troubleshoot email issues, configure forwarding, and maintain security filters. Device Management Administer and secure corporate devices using Microsoft Intune or equivalent MDM tools. Enforce company security policies and manage access to resources. Troubleshooting & Support Provide first and second-line support for Microsoft 365, hardware, software, and network systems. Act as the first point of contact for technical queries across the business. Compliance & Risk Management Ensure adherence to IT compliance standards and conduct regular audits. Identify and mitigate cybersecurity threats and vulnerabilities. Access Control Manage access control policies and permissions to safeguard sensitive data. Additional Duties Support users with software and hardware issues as needed. Assist with wider IT initiatives to support business goals. Key Skills and Qualifications Strong knowledge of Microsoft 365 administration and SharePoint development Experience with Azure Active Directory (AD) and Power Platform Familiarity with cybersecurity principles and training Skilled in device management (Intune or equivalent) Excellent troubleshooting skills for software, hardware, and network systems Experience in project management and network diagnostics Understanding of AI-driven process automation Key Stakeholders Internal: All departments across the company External: IT equipment and service providers Microsoft 365 development partner (Intelogy) Hardware and finance software partner (Intact) Why Join? Work with a company that values innovation and technical excellence . Be part of a team that supports your professional growth and development . Play a crucial role in shaping IT infrastructure and security for a growing business. If you're passionate about IT, security, and driving digital improvement we'd love to hear from you.
Ernest Gordon Recruitment Limited
Batley, Yorkshire
Business Development Manager (Capital Equipment) 48,000 - 55,000 + Commission + Car Allowance + Technical Training + Progression Batley Are you a Business Development professional with experience in developing new business, selling capital equipment/high-value machinery? Are you looking for an exciting opportunity with a Capital Goods Manufacturer who manufacture state-of-the-art Textile Machinery supplying into exciting industries such as F1, Space Exploration, and Military Operations? On offer is the opportunity to join a dynamic and growing company as part of a dedicated team, specialising in bespoke textile testing machinery and autoclaves. Based in Batley, they have moved from strength to strength as they continue to widen their expertise across all kinds of textile testing, manufacturing, and dyeing. In this role, you will be representing a portfolio of global machinery manufacturers who provide equipment and technical solutions across the whole manufacturing process within textiles. The company has a strong reputation for service and technical expertise, and works closely with textile manufacturers, research labs, and clothing brands to deliver innovation and reliability. This exciting opportunity for someone to play a key part in the senior management team to help grow and develop a well-known heritage brand in its market. Included in the role is full technical training, on-site free parking, a company bonus, and a company pension. The Role Lead direct sales of Advanced dyeing solutions equipment, autoclaves, and related machinery Identify and develop new business opportunities in the UK markets across all company sectors Provide first-hand response on technical issues using the service team to assist, including machine demonstrations and site visits Manage service contracts uptake Attending meetings, trade shows, and providing customer feedback. Build powerful relationships with new and existing customers to offer tailored solutions to support their needs The Person Experience in technical sales or machinery sales Full UK driving licence and willingness to travel across the UK If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Reference Number: BBBH21599 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
31/10/2025
Full time
Business Development Manager (Capital Equipment) 48,000 - 55,000 + Commission + Car Allowance + Technical Training + Progression Batley Are you a Business Development professional with experience in developing new business, selling capital equipment/high-value machinery? Are you looking for an exciting opportunity with a Capital Goods Manufacturer who manufacture state-of-the-art Textile Machinery supplying into exciting industries such as F1, Space Exploration, and Military Operations? On offer is the opportunity to join a dynamic and growing company as part of a dedicated team, specialising in bespoke textile testing machinery and autoclaves. Based in Batley, they have moved from strength to strength as they continue to widen their expertise across all kinds of textile testing, manufacturing, and dyeing. In this role, you will be representing a portfolio of global machinery manufacturers who provide equipment and technical solutions across the whole manufacturing process within textiles. The company has a strong reputation for service and technical expertise, and works closely with textile manufacturers, research labs, and clothing brands to deliver innovation and reliability. This exciting opportunity for someone to play a key part in the senior management team to help grow and develop a well-known heritage brand in its market. Included in the role is full technical training, on-site free parking, a company bonus, and a company pension. The Role Lead direct sales of Advanced dyeing solutions equipment, autoclaves, and related machinery Identify and develop new business opportunities in the UK markets across all company sectors Provide first-hand response on technical issues using the service team to assist, including machine demonstrations and site visits Manage service contracts uptake Attending meetings, trade shows, and providing customer feedback. Build powerful relationships with new and existing customers to offer tailored solutions to support their needs The Person Experience in technical sales or machinery sales Full UK driving licence and willingness to travel across the UK If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Reference Number: BBBH21599 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
The Tax Manager will oversee the VAT, tax compliance and advisory functions within the technology and telecoms sector, ensuring accurate reporting and adherence to regulations. This role offers a hybrid working arrangement in London, requiring expertise in tax management and a proactive approach to problem-solving. Client Details The organisation is a well-established player in the technology and telecoms industry. As a large organisation, it provides innovative services and solutions to its clients while maintaining a strong focus on operational excellence. Description Manage tax compliance processes, including preparation and submission of tax returns. Provide expert advice on tax planning and strategy to optimise financial outcomes. Monitor changes in tax legislation and ensure the organisation remains compliant. Collaborate with internal teams to provide guidance on tax-related matters. Conduct tax risk assessments and implement mitigation strategies as needed. Oversee tax audits and liaise with external advisors and authorities. Prepare detailed tax reports for senior management and stakeholders. Support business expansion initiatives by evaluating tax implications of new projects.Manage all aspects of UK tax compliance, including VAT, corporation tax, withholding tax, payroll taxes (e.g., PSA, Appendix 4), and UK tax accounting. Own the delivery of compliance cycles, ensuring timely and accurate submissions. Maintain and cascade up-to-date technical tax knowledge within the team. Build and manage effective relationships with external advisors, including engagement letters and fee negotiations. Identify and implement continuous improvements in compliance processes. Provide high-quality, timely UK tax advice and supporting documentation. Partner with business teams to review VAT implications, tax clauses in contracts, and expense/shopping cart configurations. Adopt a proactive, risk-aware approach to tax matters. Maintain high standards of record-keeping for all deliverables (emails, notes, advice). Strengthen professional reputation and visibility with key UK business leaders (e.g., POM, SOM, LTS). Oversee day-to-day and strategic management of tax systems, including Meridian (exception reports, ad-hoc queries, testing events), Making Tax Digital (MTD) upgrades, Alpha CT upgrades, and UK compliance/indirect tax tools. Lead projects related to system upgrades and evolving market requirements. Engage with the broader tax team to drive adoption and effective use of tax technologies. Provide on-the-job technical coaching to team members in the UK and Hungary. Enhance team visibility by involving members in relevant meetings and cross-functional initiatives. Foster a collaborative, high-performing, and growth-oriented culture within the tax function. Profile A successful Tax Manager should have: A relevant qualification in accounting, finance, or tax. Strong technical knowledge of tax laws and regulations within the UK. Experience in the technology and telecoms industry is an advantage. Excellent analytical skills and attention to detail. Proficiency in using tax reporting tools and financial systems. The ability to communicate complex information clearly to non-specialists. A proactive approach to problem-solving and process improvement. The candidate must be able to commute to Hatfield twice a week. Job Offer A competitive salary of approximately 75,000 to 80,000 per annum. Hybrid working arrangement, allowing flexibility in your role. Permanent position within a stable and reputable organisation. Opportunities to work on impactful projects in the technology and telecoms sector. Comprehensive benefits package to support your well-being and career growth. This is a fantastic opportunity for a Tax Manager based in London to make a significant impact within the technology and telecoms industry. Apply now to take the next step in your career-
31/10/2025
Full time
The Tax Manager will oversee the VAT, tax compliance and advisory functions within the technology and telecoms sector, ensuring accurate reporting and adherence to regulations. This role offers a hybrid working arrangement in London, requiring expertise in tax management and a proactive approach to problem-solving. Client Details The organisation is a well-established player in the technology and telecoms industry. As a large organisation, it provides innovative services and solutions to its clients while maintaining a strong focus on operational excellence. Description Manage tax compliance processes, including preparation and submission of tax returns. Provide expert advice on tax planning and strategy to optimise financial outcomes. Monitor changes in tax legislation and ensure the organisation remains compliant. Collaborate with internal teams to provide guidance on tax-related matters. Conduct tax risk assessments and implement mitigation strategies as needed. Oversee tax audits and liaise with external advisors and authorities. Prepare detailed tax reports for senior management and stakeholders. Support business expansion initiatives by evaluating tax implications of new projects.Manage all aspects of UK tax compliance, including VAT, corporation tax, withholding tax, payroll taxes (e.g., PSA, Appendix 4), and UK tax accounting. Own the delivery of compliance cycles, ensuring timely and accurate submissions. Maintain and cascade up-to-date technical tax knowledge within the team. Build and manage effective relationships with external advisors, including engagement letters and fee negotiations. Identify and implement continuous improvements in compliance processes. Provide high-quality, timely UK tax advice and supporting documentation. Partner with business teams to review VAT implications, tax clauses in contracts, and expense/shopping cart configurations. Adopt a proactive, risk-aware approach to tax matters. Maintain high standards of record-keeping for all deliverables (emails, notes, advice). Strengthen professional reputation and visibility with key UK business leaders (e.g., POM, SOM, LTS). Oversee day-to-day and strategic management of tax systems, including Meridian (exception reports, ad-hoc queries, testing events), Making Tax Digital (MTD) upgrades, Alpha CT upgrades, and UK compliance/indirect tax tools. Lead projects related to system upgrades and evolving market requirements. Engage with the broader tax team to drive adoption and effective use of tax technologies. Provide on-the-job technical coaching to team members in the UK and Hungary. Enhance team visibility by involving members in relevant meetings and cross-functional initiatives. Foster a collaborative, high-performing, and growth-oriented culture within the tax function. Profile A successful Tax Manager should have: A relevant qualification in accounting, finance, or tax. Strong technical knowledge of tax laws and regulations within the UK. Experience in the technology and telecoms industry is an advantage. Excellent analytical skills and attention to detail. Proficiency in using tax reporting tools and financial systems. The ability to communicate complex information clearly to non-specialists. A proactive approach to problem-solving and process improvement. The candidate must be able to commute to Hatfield twice a week. Job Offer A competitive salary of approximately 75,000 to 80,000 per annum. Hybrid working arrangement, allowing flexibility in your role. Permanent position within a stable and reputable organisation. Opportunities to work on impactful projects in the technology and telecoms sector. Comprehensive benefits package to support your well-being and career growth. This is a fantastic opportunity for a Tax Manager based in London to make a significant impact within the technology and telecoms industry. Apply now to take the next step in your career-
Job Title: D365 CE & Power Platform Solutions Architect Location: Hybrid, UK Salary: 70,000- 95,000 per year Visa Sponsorship: Not available About the Role: We're seeking a skilled Solutions Architect to join a forward-thinking team delivering innovative Microsoft Dynamics 365 and Power Platform solutions. You'll work closely with clients and internal teams to design scalable, secure, and high-performing systems that solve real business challenges. This role combines technical expertise with strategic thinking, offering the chance to shape transformative solutions in a dynamic environment. Key Responsibilities: Lead solution design from initial concept through deployment Collaborate with clients to understand business requirements and translate them into technical solutions Ensure compliance with Microsoft best practices and industry standards Provide guidance on system architecture, integrations, and security Stay current with the latest Microsoft technologies and trends, sharing knowledge with the team Support pre-sales activities and technical proposals as needed Skills & Experience: Proven experience with Microsoft Dynamics 365 and Power Platform Strong understanding of CRM, ERP, and cloud-based business solutions Experience designing scalable and secure solutions for enterprise clients Excellent communication and stakeholder management skills Ability to work independently and as part of a collaborative team Eligible to work in the UK without sponsorship Benefits: Hybrid working arrangement Private medical and dental insurance Opportunities for professional development and career growth Supportive and innovative team environment Why Join Us: This is an opportunity to work on impactful projects, shaping how businesses leverage Microsoft technologies. You'll be part of a team that values innovation, collaboration, and professional growth. Apply Now to join a team dedicated to delivering cutting-edge technology solutions.
31/10/2025
Full time
Job Title: D365 CE & Power Platform Solutions Architect Location: Hybrid, UK Salary: 70,000- 95,000 per year Visa Sponsorship: Not available About the Role: We're seeking a skilled Solutions Architect to join a forward-thinking team delivering innovative Microsoft Dynamics 365 and Power Platform solutions. You'll work closely with clients and internal teams to design scalable, secure, and high-performing systems that solve real business challenges. This role combines technical expertise with strategic thinking, offering the chance to shape transformative solutions in a dynamic environment. Key Responsibilities: Lead solution design from initial concept through deployment Collaborate with clients to understand business requirements and translate them into technical solutions Ensure compliance with Microsoft best practices and industry standards Provide guidance on system architecture, integrations, and security Stay current with the latest Microsoft technologies and trends, sharing knowledge with the team Support pre-sales activities and technical proposals as needed Skills & Experience: Proven experience with Microsoft Dynamics 365 and Power Platform Strong understanding of CRM, ERP, and cloud-based business solutions Experience designing scalable and secure solutions for enterprise clients Excellent communication and stakeholder management skills Ability to work independently and as part of a collaborative team Eligible to work in the UK without sponsorship Benefits: Hybrid working arrangement Private medical and dental insurance Opportunities for professional development and career growth Supportive and innovative team environment Why Join Us: This is an opportunity to work on impactful projects, shaping how businesses leverage Microsoft technologies. You'll be part of a team that values innovation, collaboration, and professional growth. Apply Now to join a team dedicated to delivering cutting-edge technology solutions.
We re on the lookout for a driven and customer-focused 1st/2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won t just be fixing issues - you ll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you ll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st/2nd Line Software Support Analyst Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £25,000 - £29,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Remote Desktop Experience. SQL knowledge would be advantageous. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, wholesale, warehouse management and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don t need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we d love to hear from you. The Opportunity: We re looking for a proactive and passionate 1st/2nd Line Software Support Analyst to join our dynamic support team. In this customer-facing role, you ll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you ll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 1st/2nd Line Software Support Analyst, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Ability to replicate problems and validate issues, using localised environments and copies of anonymised customer data. • Collaborate closely with 3rd Line teams, such as Application Management, Development and Testing-QA, to crack complex technical challenges and deliver high-quality fixes. • Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we re looking for: • Solid understanding of remote desktop environments and networking • Experienced in supporting ERP Software Applications or similar applications. • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a proactive approach to troubleshooting and customer care • Ability to identify recurring issues and collaborate on long-term fixes with our Development team • Strong understanding of how software and types of issues can impact customer operations • Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders • Comfortable creating and reviewing knowledge base content, offering constructive feedback • Calm under pressure, empathetic to customer needs • SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What s on Offer: • Starting salary of £25k to £29k, based on ability, skills, and experience • Monday to Friday • Hybrid working an option • 23 days holiday (option to buy 4 additional) + bank holidays • Life cover x4 of salary • Enhanced employer pension contributions • 24/7 GP access and employee wellbeing services • Subsidised gym membership • Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
31/10/2025
Full time
We re on the lookout for a driven and customer-focused 1st/2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won t just be fixing issues - you ll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you ll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st/2nd Line Software Support Analyst Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £25,000 - £29,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Remote Desktop Experience. SQL knowledge would be advantageous. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, wholesale, warehouse management and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don t need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we d love to hear from you. The Opportunity: We re looking for a proactive and passionate 1st/2nd Line Software Support Analyst to join our dynamic support team. In this customer-facing role, you ll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you ll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 1st/2nd Line Software Support Analyst, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Ability to replicate problems and validate issues, using localised environments and copies of anonymised customer data. • Collaborate closely with 3rd Line teams, such as Application Management, Development and Testing-QA, to crack complex technical challenges and deliver high-quality fixes. • Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we re looking for: • Solid understanding of remote desktop environments and networking • Experienced in supporting ERP Software Applications or similar applications. • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a proactive approach to troubleshooting and customer care • Ability to identify recurring issues and collaborate on long-term fixes with our Development team • Strong understanding of how software and types of issues can impact customer operations • Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders • Comfortable creating and reviewing knowledge base content, offering constructive feedback • Calm under pressure, empathetic to customer needs • SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What s on Offer: • Starting salary of £25k to £29k, based on ability, skills, and experience • Monday to Friday • Hybrid working an option • 23 days holiday (option to buy 4 additional) + bank holidays • Life cover x4 of salary • Enhanced employer pension contributions • 24/7 GP access and employee wellbeing services • Subsidised gym membership • Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
We re on the lookout for a driven and customer-focused 1st/2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won t just be fixing issues - you ll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you ll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st/2nd Line Software Support Analyst Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £25,000 - £29,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Remote Desktop Experience. SQL knowledge would be advantageous. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, wholesale, warehouse management and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don t need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we d love to hear from you. The Opportunity: We re looking for a proactive and passionate 1st/2nd Line Software Support Analyst to join our dynamic support team. In this customer-facing role, you ll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you ll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 1st/2nd Line Software Support Analyst, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Ability to replicate problems and validate issues, using localised environments and copies of anonymised customer data. • Collaborate closely with 3rd Line teams, such as Application Management, Development and Testing-QA, to crack complex technical challenges and deliver high-quality fixes. • Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we re looking for: • Solid understanding of remote desktop environments and networking • Experienced in supporting ERP Software Applications or similar applications. • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a proactive approach to troubleshooting and customer care • Ability to identify recurring issues and collaborate on long-term fixes with our Development team • Strong understanding of how software and types of issues can impact customer operations • Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders • Comfortable creating and reviewing knowledge base content, offering constructive feedback • Calm under pressure, empathetic to customer needs • SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What s on Offer: • Starting salary of £25k to £29k, based on ability, skills, and experience • Monday to Friday • Hybrid working an option • 23 days holiday (option to buy 4 additional) + bank holidays • Life cover x4 of salary • Enhanced employer pension contributions • 24/7 GP access and employee wellbeing services • Subsidised gym membership • Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
31/10/2025
Full time
We re on the lookout for a driven and customer-focused 1st/2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won t just be fixing issues - you ll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you ll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st/2nd Line Software Support Analyst Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £25,000 - £29,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Remote Desktop Experience. SQL knowledge would be advantageous. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, wholesale, warehouse management and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don t need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we d love to hear from you. The Opportunity: We re looking for a proactive and passionate 1st/2nd Line Software Support Analyst to join our dynamic support team. In this customer-facing role, you ll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you ll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 1st/2nd Line Software Support Analyst, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Ability to replicate problems and validate issues, using localised environments and copies of anonymised customer data. • Collaborate closely with 3rd Line teams, such as Application Management, Development and Testing-QA, to crack complex technical challenges and deliver high-quality fixes. • Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we re looking for: • Solid understanding of remote desktop environments and networking • Experienced in supporting ERP Software Applications or similar applications. • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a proactive approach to troubleshooting and customer care • Ability to identify recurring issues and collaborate on long-term fixes with our Development team • Strong understanding of how software and types of issues can impact customer operations • Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders • Comfortable creating and reviewing knowledge base content, offering constructive feedback • Calm under pressure, empathetic to customer needs • SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What s on Offer: • Starting salary of £25k to £29k, based on ability, skills, and experience • Monday to Friday • Hybrid working an option • 23 days holiday (option to buy 4 additional) + bank holidays • Life cover x4 of salary • Enhanced employer pension contributions • 24/7 GP access and employee wellbeing services • Subsidised gym membership • Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Jobs - Frequently Asked Questions
Use the location filter to find IT jobs in cities like London, Manchester, Birmingham, and across the UK.
Entry-level roles include IT support technician, junior developer, QA tester, and helpdesk analyst.
New jobs are posted daily. Set up alerts to be notified as soon as new roles match your preferences.
Key skills include problem-solving, coding, cloud computing, networking, and familiarity with tools like AWS or SQL.
Yes, many employers offer training or junior roles. Focus on building a strong CV with relevant coursework or personal projects.