Reigate and Banstead Borough Council
Hybrid, Town Hall Reigate
Systems Support Analyst
Location: Town Hall, Reigate
Salary: £39,183 to £41,925
Contract: Permanent
Working Hours: Full time, 36 hours per week
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking an enthusiastic and experienced Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of digital service platforms, API’s, SQL and SQL Server, ETL software, automation tools, ftp, PowerShell scripting, webservices and PowerBI. This could be:
with the Granicus govService digital platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
creating and supporting batch work using scheduled tasks, ftp and PowerShell scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
The Council is also embarking on the journey to become a larger unitary authority in Surrey which will present opportunities for further career development.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please call Kenton Reader, Technology Services Manager on 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing date: 16 June 2025
Values and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
See ' Who we are ' as a council, to find out more about us.
Click here to view a Job Summary, Person Specification and Employment Pack.
30/05/2025
Full time
Systems Support Analyst
Location: Town Hall, Reigate
Salary: £39,183 to £41,925
Contract: Permanent
Working Hours: Full time, 36 hours per week
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking an enthusiastic and experienced Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of digital service platforms, API’s, SQL and SQL Server, ETL software, automation tools, ftp, PowerShell scripting, webservices and PowerBI. This could be:
with the Granicus govService digital platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
creating and supporting batch work using scheduled tasks, ftp and PowerShell scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
The Council is also embarking on the journey to become a larger unitary authority in Surrey which will present opportunities for further career development.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please call Kenton Reader, Technology Services Manager on 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing date: 16 June 2025
Values and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
See ' Who we are ' as a council, to find out more about us.
Click here to view a Job Summary, Person Specification and Employment Pack.
Acorn Insurance and Financial Services Limited
Liverpool
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
25/11/2024
Full time
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
SIT Automation Test Analyst (Windows / Servers)UtilitiesHybrid: 1-2 days per week in Warwick6 months£550 per day In short: We're seeking a solid System Integration Test Analyst to plan, perform and analyse the end-to-end testing of Windows Servers / Machines. We need someone detailed who can present findings to a multitude of stakeholders. In full: The Test Analyst is required to support the testing efforts for projects within the business, creating test scenarios and test cases as well as supporting test execution. The successful candidate will have extensive experience of structured testing in a fast-paced environment, be able to design and execute test cases, and ensure delivery on their respective projects. The successful candidate will also possess experience of test automation and will be able to demonstrate this. Key Responsibilities: Test Case Design and Execution: Design, develop, and execute test cases to cover various aspects of the delivered solution including functional, regression, and performance testing. Test Automation Should have experience of working with test automation engineers and be able to support the creation of automated test packs based upon existing manual tests. PowerShell experience preferred. Defect Management: Identify, document, and track defects using Atlassian JIRA, working with developers and 3rd parties to resolve issues. Communication and Collaboration: Communicate test progress, results, and findings to stakeholders, including test managers, project managers, developers, and business analysts. Risk Identification and Mitigation: Identify potential risks associated with testing and develop mitigation strategies. Tools: Have experience of using testing tools (Atlassian JIRA preferred but not essential) as long as evidence of toolsets may be demonstrated. Requirements and Skills Degree in Computer Science, Software Engineering or a related field. Experience of Windows 10/11 testing Demonstrable experience of planning end-to-end test scenarios In-depth knowledge and experience of testing processes and methodologies. An ability to assimilate both business and technical specifications and create detail rounded test cases efficiently and without fuss. Pragmatic delivery focused approach Excellent planning and problem-solving skills. Strong communication skills. Ability to handle multiple projects simultaneously and work under pressure. Strong attention to detail Additional preferred: Agile/Waterfall experience. Energy Industry experience, especially an appreciation on industry standards. Experience of testing controlled server environments in substations (nice to have) Cyber Security experience. Scrupulous attention to detail Able to work under pressure Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
28/10/2025
Contractor
SIT Automation Test Analyst (Windows / Servers)UtilitiesHybrid: 1-2 days per week in Warwick6 months£550 per day In short: We're seeking a solid System Integration Test Analyst to plan, perform and analyse the end-to-end testing of Windows Servers / Machines. We need someone detailed who can present findings to a multitude of stakeholders. In full: The Test Analyst is required to support the testing efforts for projects within the business, creating test scenarios and test cases as well as supporting test execution. The successful candidate will have extensive experience of structured testing in a fast-paced environment, be able to design and execute test cases, and ensure delivery on their respective projects. The successful candidate will also possess experience of test automation and will be able to demonstrate this. Key Responsibilities: Test Case Design and Execution: Design, develop, and execute test cases to cover various aspects of the delivered solution including functional, regression, and performance testing. Test Automation Should have experience of working with test automation engineers and be able to support the creation of automated test packs based upon existing manual tests. PowerShell experience preferred. Defect Management: Identify, document, and track defects using Atlassian JIRA, working with developers and 3rd parties to resolve issues. Communication and Collaboration: Communicate test progress, results, and findings to stakeholders, including test managers, project managers, developers, and business analysts. Risk Identification and Mitigation: Identify potential risks associated with testing and develop mitigation strategies. Tools: Have experience of using testing tools (Atlassian JIRA preferred but not essential) as long as evidence of toolsets may be demonstrated. Requirements and Skills Degree in Computer Science, Software Engineering or a related field. Experience of Windows 10/11 testing Demonstrable experience of planning end-to-end test scenarios In-depth knowledge and experience of testing processes and methodologies. An ability to assimilate both business and technical specifications and create detail rounded test cases efficiently and without fuss. Pragmatic delivery focused approach Excellent planning and problem-solving skills. Strong communication skills. Ability to handle multiple projects simultaneously and work under pressure. Strong attention to detail Additional preferred: Agile/Waterfall experience. Energy Industry experience, especially an appreciation on industry standards. Experience of testing controlled server environments in substations (nice to have) Cyber Security experience. Scrupulous attention to detail Able to work under pressure Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Senior Engineering Team Leam Location: BuckinghamshireSalary: £65,000 - £75,000C# - .Net - Angular - CI/CD - AWS - Postman - Docker - Rest API - About the Role We're seeking a Senior Engineering Team Lead who's as passionate about building great software as they are about leading talented engineers. In this role, you'll be both a technical leader and a hands-on developer - guiding architecture, driving innovation, and ensuring delivery excellence across projects. This is an opportunity to shape the future of digital platforms within a high-performing environment, collaborating with cross-functional teams to deliver scalable, secure, and cutting-edge solutions. Key Responsibilities Scaled Agile Planning: Lead team planning and delivery in line with SAFe (Scaled Agile Framework) principles - managing increments, iterations, and milestones to achieve business objectives. Team Leadership: Mentor and support engineers, fostering personal and professional growth through feedback, coaching, and career development. Technical Leadership: Oversee code quality, architecture, and technical standards to ensure best practices and maintainable solutions. Quality Assurance: Embed strong testing, CI/CD, and quality processes to drive reliability and performance across all deliverables. Architectural Design: Contribute to solution design using CQRS and Event Bus architectures, with a focus on AWS cloud environments and publish/subscribe models. Collaboration: Partner with developers, product managers, and stakeholders to translate business needs into robust technical solutions. Skills & Experience Required Essential: Proven experience leading software development teams within an agile environment. Excellent communication and organizational skills - able to articulate complex ideas to both technical and non-technical audiences. Strong background in delivering complex software projects from inception to completion. Adaptable, forward-thinking, and committed to continuous improvement and innovation. Technical Expertise: Development with .NET (C#) Writing and executing Unit and Integration Tests Managing CI/CD pipelines using GitHub or similar tools Working with AWS services including IAM, Lambda, and API Gateway Building front-end applications with Angular and developing RESTful APIs / Web APIs Implementing Behaviour-Driven Development (BDD) using SpecFlow API testing and validation with Postman Implementing and maintaining OpenAPI specifications Database experience: MS SQL Server (SQL) MongoDB (NoSQL) Containerization and deployment using Docker Location: BuckinghamshireSalary: £65,000 - £75,000C# - .Net - Angular - CI/CD - AWS - Postman - Docker - Rest API -
28/10/2025
Full time
Senior Engineering Team Leam Location: BuckinghamshireSalary: £65,000 - £75,000C# - .Net - Angular - CI/CD - AWS - Postman - Docker - Rest API - About the Role We're seeking a Senior Engineering Team Lead who's as passionate about building great software as they are about leading talented engineers. In this role, you'll be both a technical leader and a hands-on developer - guiding architecture, driving innovation, and ensuring delivery excellence across projects. This is an opportunity to shape the future of digital platforms within a high-performing environment, collaborating with cross-functional teams to deliver scalable, secure, and cutting-edge solutions. Key Responsibilities Scaled Agile Planning: Lead team planning and delivery in line with SAFe (Scaled Agile Framework) principles - managing increments, iterations, and milestones to achieve business objectives. Team Leadership: Mentor and support engineers, fostering personal and professional growth through feedback, coaching, and career development. Technical Leadership: Oversee code quality, architecture, and technical standards to ensure best practices and maintainable solutions. Quality Assurance: Embed strong testing, CI/CD, and quality processes to drive reliability and performance across all deliverables. Architectural Design: Contribute to solution design using CQRS and Event Bus architectures, with a focus on AWS cloud environments and publish/subscribe models. Collaboration: Partner with developers, product managers, and stakeholders to translate business needs into robust technical solutions. Skills & Experience Required Essential: Proven experience leading software development teams within an agile environment. Excellent communication and organizational skills - able to articulate complex ideas to both technical and non-technical audiences. Strong background in delivering complex software projects from inception to completion. Adaptable, forward-thinking, and committed to continuous improvement and innovation. Technical Expertise: Development with .NET (C#) Writing and executing Unit and Integration Tests Managing CI/CD pipelines using GitHub or similar tools Working with AWS services including IAM, Lambda, and API Gateway Building front-end applications with Angular and developing RESTful APIs / Web APIs Implementing Behaviour-Driven Development (BDD) using SpecFlow API testing and validation with Postman Implementing and maintaining OpenAPI specifications Database experience: MS SQL Server (SQL) MongoDB (NoSQL) Containerization and deployment using Docker Location: BuckinghamshireSalary: £65,000 - £75,000C# - .Net - Angular - CI/CD - AWS - Postman - Docker - Rest API -
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. Rates depend on experience and client requirements
28/10/2025
Full time
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. Rates depend on experience and client requirements
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. Rates depend on experience and client requirements
28/10/2025
Full time
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. Rates depend on experience and client requirements
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. Rates depend on experience and client requirements
28/10/2025
Full time
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. Rates depend on experience and client requirements
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. Rates depend on experience and client requirements
28/10/2025
Full time
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. Rates depend on experience and client requirements
Windows 11 Rollout/Deployment IT Support Engineer Bradford 3 months + further extension £160 per day (Inside IR35) A Roll out/Deployment IT Support Engineer is required for our public sector client based in Bradford to support the Windows 11 deployment project. This is a critical role in ensuring a smooth transition, minimising disruption and maintaining high standards of patient care and data security. Key Responsibilities Deploy and configure Windows 11 across a variety of devices and departments. Provide hands-on support to end-users during and after the rollout. Troubleshoot hardware and software issues related to the upgrade. Migrate user data and ensure application compatibility. Collaborate with IT teams to ensure compliance with digital standards and security protocols. Maintain accurate documentation of deployment progress and technical issues. Skills & Experience Proven experience in Windows 10/11 deployment projects. Strong knowledge of Microsoft Endpoint Configuration Manager (SCCM), Intune, or similar tools. Experience working in a healthcare or public sector environment (NHS experience highly desirable). Excellent troubleshooting and communication skills. Ability to work independently and as part of a wider IT team.
28/10/2025
Seasonal
Windows 11 Rollout/Deployment IT Support Engineer Bradford 3 months + further extension £160 per day (Inside IR35) A Roll out/Deployment IT Support Engineer is required for our public sector client based in Bradford to support the Windows 11 deployment project. This is a critical role in ensuring a smooth transition, minimising disruption and maintaining high standards of patient care and data security. Key Responsibilities Deploy and configure Windows 11 across a variety of devices and departments. Provide hands-on support to end-users during and after the rollout. Troubleshoot hardware and software issues related to the upgrade. Migrate user data and ensure application compatibility. Collaborate with IT teams to ensure compliance with digital standards and security protocols. Maintain accurate documentation of deployment progress and technical issues. Skills & Experience Proven experience in Windows 10/11 deployment projects. Strong knowledge of Microsoft Endpoint Configuration Manager (SCCM), Intune, or similar tools. Experience working in a healthcare or public sector environment (NHS experience highly desirable). Excellent troubleshooting and communication skills. Ability to work independently and as part of a wider IT team.
We're looking for a Senior Software Engineering Manager to lead the global delivery and evolution of our clients' digital product portfolio. This is a strategic and hands-on leadership role for someone who thrives at the intersection of technology, customer experience, and agile product development. You'll be responsible for driving high-quality software delivery across international teams, mentoring engineering talent, and shaping the future of the digital product portfolio Global Impact This role spans multiple geographies and time zones, requiring a leader who can navigate cultural nuances, coordinate distributed teams, and deliver consistent customer-centric outcomes worldwide. Key Responsibilities Lead global delivery of digital products, ensuring timely execution and high-quality outcomes Champion agile delivery practices across teams, with a strong emphasis on SAFe (Scaled Agile Framework) principles Collaborate with cross-functional teams including Product, Design, and Business stakeholders to align technical delivery with customer needs Translate strategic goals into actionable engineering and people roadmaps Foster a culture of accountability, innovation, and customer-led thinking Communicate effectively with both technical and non-technical audiences Drive continuous improvement in engineering practices, architecture, and team performance Stay ahead of industry trends and guide the evolution of the product portfolio and digital capabilities About you Proven experience in leading software engineering teams across global environments Strong technical background with hands-on experience in Azure, .NET, and Angular Deep understanding of agile methodologies, with practical experience implementing SAFe at scale Strategic mindset with the ability to balance short-term delivery with long-term product evolution Passion for solving customer problems through technology Excellent communication and stakeholder management skills Additional Experience in scaling digital platforms across regions Familiarity with cloud-native architectures and micro services Track record of mentoring and growing engineering talent Why Renaissance Be part of a mission-driven team shaping the future of global digital experiences Work with cutting-edge technologies in a collaborative, agile environment Influence product strategy and make a tangible impact on customer outcomes
28/10/2025
Full time
We're looking for a Senior Software Engineering Manager to lead the global delivery and evolution of our clients' digital product portfolio. This is a strategic and hands-on leadership role for someone who thrives at the intersection of technology, customer experience, and agile product development. You'll be responsible for driving high-quality software delivery across international teams, mentoring engineering talent, and shaping the future of the digital product portfolio Global Impact This role spans multiple geographies and time zones, requiring a leader who can navigate cultural nuances, coordinate distributed teams, and deliver consistent customer-centric outcomes worldwide. Key Responsibilities Lead global delivery of digital products, ensuring timely execution and high-quality outcomes Champion agile delivery practices across teams, with a strong emphasis on SAFe (Scaled Agile Framework) principles Collaborate with cross-functional teams including Product, Design, and Business stakeholders to align technical delivery with customer needs Translate strategic goals into actionable engineering and people roadmaps Foster a culture of accountability, innovation, and customer-led thinking Communicate effectively with both technical and non-technical audiences Drive continuous improvement in engineering practices, architecture, and team performance Stay ahead of industry trends and guide the evolution of the product portfolio and digital capabilities About you Proven experience in leading software engineering teams across global environments Strong technical background with hands-on experience in Azure, .NET, and Angular Deep understanding of agile methodologies, with practical experience implementing SAFe at scale Strategic mindset with the ability to balance short-term delivery with long-term product evolution Passion for solving customer problems through technology Excellent communication and stakeholder management skills Additional Experience in scaling digital platforms across regions Familiarity with cloud-native architectures and micro services Track record of mentoring and growing engineering talent Why Renaissance Be part of a mission-driven team shaping the future of global digital experiences Work with cutting-edge technologies in a collaborative, agile environment Influence product strategy and make a tangible impact on customer outcomes
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows Servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. *Rates depend on experience and client requirements
28/10/2025
Full time
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows Servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. *Rates depend on experience and client requirements
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows Servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. *Rates depend on experience and client requirements
28/10/2025
Full time
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows Servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. *Rates depend on experience and client requirements
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows Servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. *Rates depend on experience and client requirements
28/10/2025
Full time
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows Servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. *Rates depend on experience and client requirements
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows Servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. *Rates depend on experience and client requirements
28/10/2025
Full time
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows Servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. *Rates depend on experience and client requirements
La Fosse Associates Limited
Cardiff, South Glamorgan
An established and renowned Legal Firm are looking to hire a Business Analyst to report into the Software Development Programme Manager. You will be working on a variety of IT-led initiatives that span Infrastructure and application-based projects, playing a key role in shaping and delivering real business change. This is a hands-on role where you'll work closely with internal stakeholders across the business, from discovery through to delivery. You'll help define and manage requirements, optimise business processes, and support teams through the full project life cycle. Please note this role is hybrid and will require you to be onsite in the Birmingham or Cardiff office. THE ROLE The Business Analyst will be working on a variety of the businesses Infrastructure Projects and will be defining and managing requirements across both internal and external stakeholders. You will be managing the requirements through the full project life cycle. Responsibilities will include but are not limited to: Defining project scope and benefits Contributing to business case development Eliciting and managing functional and non-functional requirements Mapping current and future business processes Supporting business change initiatives and benefits realisation Ensuring requirements traceability Contributing to testing and facilitating user acceptance testing Presenting findings and recommendations to senior stakeholders You'll also collaborate with Project Managers and Lead BAs to determine the most effective analysis approach, and take ownership of your workstreams to ensure successful outcomes. YOU The Business Analyst who will be working on Software Development & Application focused projects will have prior experience of: 5+ years' experience as a Business Analyst, ideally in legal, finance, or IT-related sectors Experience as a Business Analyst working on infrastructure and application projects/programme Strong analytical thinking, with the ability to translate ideas into clear documentation Confident communicator, comfortable leading discussions and presenting to senior audiences Able to manage multiple projects and priorities in a structured and flexible way A self-starter who takes initiative and brings energy to their work Familiarity with Agile or other project delivery methodologies Exposure to business transformation or large-scale process change Experience working with third-party vendors or offshore development team Stakeholder management experience with both business and technical SMEs to deliver projects. For more information please reach out to Lauren Stutz at La Fosse - (see below)
28/10/2025
Full time
An established and renowned Legal Firm are looking to hire a Business Analyst to report into the Software Development Programme Manager. You will be working on a variety of IT-led initiatives that span Infrastructure and application-based projects, playing a key role in shaping and delivering real business change. This is a hands-on role where you'll work closely with internal stakeholders across the business, from discovery through to delivery. You'll help define and manage requirements, optimise business processes, and support teams through the full project life cycle. Please note this role is hybrid and will require you to be onsite in the Birmingham or Cardiff office. THE ROLE The Business Analyst will be working on a variety of the businesses Infrastructure Projects and will be defining and managing requirements across both internal and external stakeholders. You will be managing the requirements through the full project life cycle. Responsibilities will include but are not limited to: Defining project scope and benefits Contributing to business case development Eliciting and managing functional and non-functional requirements Mapping current and future business processes Supporting business change initiatives and benefits realisation Ensuring requirements traceability Contributing to testing and facilitating user acceptance testing Presenting findings and recommendations to senior stakeholders You'll also collaborate with Project Managers and Lead BAs to determine the most effective analysis approach, and take ownership of your workstreams to ensure successful outcomes. YOU The Business Analyst who will be working on Software Development & Application focused projects will have prior experience of: 5+ years' experience as a Business Analyst, ideally in legal, finance, or IT-related sectors Experience as a Business Analyst working on infrastructure and application projects/programme Strong analytical thinking, with the ability to translate ideas into clear documentation Confident communicator, comfortable leading discussions and presenting to senior audiences Able to manage multiple projects and priorities in a structured and flexible way A self-starter who takes initiative and brings energy to their work Familiarity with Agile or other project delivery methodologies Exposure to business transformation or large-scale process change Experience working with third-party vendors or offshore development team Stakeholder management experience with both business and technical SMEs to deliver projects. For more information please reach out to Lauren Stutz at La Fosse - (see below)
Job Title: Instrument and Protective Systems Engineer Location: Grangemouth Contract Type: Permanent Full-Time UK RTW REQUIRED Description: Reporting to the I&PS Engineering Team Leader, the post holder will be responsible for providing specialist engineering, safety and technical support to the asset teams in matters relating to all manners of field instrumentation and protective systems. Accountabilities: Responsible for maintaining the asset and protective systems integrity. Address day to day discipline operations support issues related to SIS, F&G, bad actors etc, through daily Ops meeting and asset team Management of local instrument and SIS spares, and health care provision. Provide input to remaining life determination and extension, obsolescence studies and asset life strategies. Day to day management and continuous improvement of the SIS LoPs across the area / asset by reviewing associated KPI data e.g. overrides/bypasses, overdue proof testing, SIS demands, failure data, etc and coordinating any necessary changes due to actual field performance. Implement/manage minor I&PS modifications, and provide technical review, through the management of change system. SIS Lifecycle management to IEC 61508/61511 â ensure all roles/responsibilities are covered and ensure that requirements are being met to maintain SIS integrity. Provide input and support to Projects and TARs. Development and implementation of improvement proposals in the area of asset and maintenance management Define technical specifications for requisitions in the context of equipment modifications and replacements. Providing technical support in trouble shooting and emergency situations. As a specialist, provide training and education to the Technician and Operator population. Develop and maintain the required functional safety documentation as defined in BS EN 61511 SPECIAL FEATURES Fault finding and optimisation of compressor control systems. Commissioning, modification and fault analysis of Honeywell Safety Manager or Triconex V11 Safety Systems. Risk assessment and asset management relating to the safe operation of equipment Carry out SIF reliability studies and develop calculations using appropriate software(e.g. TRAC, exSILentia, ISOGRAPH) Requires an extensive knowledge of field instrumentation spanning pneumatic instrumentation to current day technology. Participation in HAZOP and LOPA workshops and review of output. Knowledge of the functional safety lifecycle. Commissioning, modification and fault analysis of package PLC systems including Siemens, Allen-Bradley, Mitsubishi Knowledge of machinery protection systems including Bently Nevada Qualifications and technical experience: Hold an engineering degree in electrical engineering, or equivalent subject. TUV FSE (SIS) Certification At least 5 years of technical experience in a technical role (discipline engineering, maintenance management) in Oil and Gas Upstream, Midstream or Downstream environments. Extensive knowledge of applicable international safety standards Experienced in the coaching, influencing and development of professional engineers. Excellent analytical and problem solving skills With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
28/10/2025
Full time
Job Title: Instrument and Protective Systems Engineer Location: Grangemouth Contract Type: Permanent Full-Time UK RTW REQUIRED Description: Reporting to the I&PS Engineering Team Leader, the post holder will be responsible for providing specialist engineering, safety and technical support to the asset teams in matters relating to all manners of field instrumentation and protective systems. Accountabilities: Responsible for maintaining the asset and protective systems integrity. Address day to day discipline operations support issues related to SIS, F&G, bad actors etc, through daily Ops meeting and asset team Management of local instrument and SIS spares, and health care provision. Provide input to remaining life determination and extension, obsolescence studies and asset life strategies. Day to day management and continuous improvement of the SIS LoPs across the area / asset by reviewing associated KPI data e.g. overrides/bypasses, overdue proof testing, SIS demands, failure data, etc and coordinating any necessary changes due to actual field performance. Implement/manage minor I&PS modifications, and provide technical review, through the management of change system. SIS Lifecycle management to IEC 61508/61511 â ensure all roles/responsibilities are covered and ensure that requirements are being met to maintain SIS integrity. Provide input and support to Projects and TARs. Development and implementation of improvement proposals in the area of asset and maintenance management Define technical specifications for requisitions in the context of equipment modifications and replacements. Providing technical support in trouble shooting and emergency situations. As a specialist, provide training and education to the Technician and Operator population. Develop and maintain the required functional safety documentation as defined in BS EN 61511 SPECIAL FEATURES Fault finding and optimisation of compressor control systems. Commissioning, modification and fault analysis of Honeywell Safety Manager or Triconex V11 Safety Systems. Risk assessment and asset management relating to the safe operation of equipment Carry out SIF reliability studies and develop calculations using appropriate software(e.g. TRAC, exSILentia, ISOGRAPH) Requires an extensive knowledge of field instrumentation spanning pneumatic instrumentation to current day technology. Participation in HAZOP and LOPA workshops and review of output. Knowledge of the functional safety lifecycle. Commissioning, modification and fault analysis of package PLC systems including Siemens, Allen-Bradley, Mitsubishi Knowledge of machinery protection systems including Bently Nevada Qualifications and technical experience: Hold an engineering degree in electrical engineering, or equivalent subject. TUV FSE (SIS) Certification At least 5 years of technical experience in a technical role (discipline engineering, maintenance management) in Oil and Gas Upstream, Midstream or Downstream environments. Extensive knowledge of applicable international safety standards Experienced in the coaching, influencing and development of professional engineers. Excellent analytical and problem solving skills With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Windows 11 Rollout/Deployment IT Support Engineer Bradford 3 months + further extension £160 per day (Inside IR35) A Roll out/Deployment IT Support Engineer is required for our public sector client based in Bradford to support the Windows 11 deployment project. This is a critical role in ensuring a smooth transition, minimising disruption and maintaining high standards of patient care and data security. Key Responsibilities Deploy and configure Windows 11 across a variety of devices and departments. Provide hands-on support to end-users during and after the rollout. Troubleshoot hardware and software issues related to the upgrade. Migrate user data and ensure application compatibility. Collaborate with IT teams to ensure compliance with digital standards and security protocols. Maintain accurate documentation of deployment progress and technical issues. Skills & Experience Proven experience in Windows 10/11 deployment projects. Strong knowledge of Microsoft Endpoint Configuration Manager (SCCM), Intune, or similar tools. Experience working in a healthcare or public sector environment (NHS experience highly desirable). Excellent troubleshooting and communication skills. Ability to work independently and as part of a wider IT team.
28/10/2025
Contractor
Windows 11 Rollout/Deployment IT Support Engineer Bradford 3 months + further extension £160 per day (Inside IR35) A Roll out/Deployment IT Support Engineer is required for our public sector client based in Bradford to support the Windows 11 deployment project. This is a critical role in ensuring a smooth transition, minimising disruption and maintaining high standards of patient care and data security. Key Responsibilities Deploy and configure Windows 11 across a variety of devices and departments. Provide hands-on support to end-users during and after the rollout. Troubleshoot hardware and software issues related to the upgrade. Migrate user data and ensure application compatibility. Collaborate with IT teams to ensure compliance with digital standards and security protocols. Maintain accurate documentation of deployment progress and technical issues. Skills & Experience Proven experience in Windows 10/11 deployment projects. Strong knowledge of Microsoft Endpoint Configuration Manager (SCCM), Intune, or similar tools. Experience working in a healthcare or public sector environment (NHS experience highly desirable). Excellent troubleshooting and communication skills. Ability to work independently and as part of a wider IT team.
IT Support Engineer An exciting opportunity has become available for an IT Support Engineer with the International Headquarters IT department at one of the largest voluntary organisations in the world, with a presence in over 134 countries. If you have the IT ability to solve problems and are proactive, innovative and enjoy supporting people then apply today! Position: VAC0143 IT Support Engineer Location: London (office-based with a chance to have a flexible working day only after probation) Hours: Full-time, 35 hours per week Salary: £40976.48 plus travel to work allowance up to £3,800 pa Contract: Fixed term of two years Benefits: Contributory pension scheme; generous travel to work allowance; 25 days annual leave plus 8 bank holidays per annum; café discount. Closing Date: 23/11/2025. Please note that this role may close sooner than advertised. About the Role As a member of the wider Service Delivery Team, the IT Support Engineer is responsible for the timely resolution of first line incidents and ensuring service requests are resolved within SLA. You'll work within the Service Desk Team ensuring all services (including hardware & software) are performing as expected. The IT Support Engineer will also provide support to users both at International Headquarters as well as to Users in 40+ supported territories globally. You'll be reporting to Service Desk Manager providing technical support and maintenance for Users whilst working to best practice. There will be an expectation to continuously develop and acquire new skills. You will be working in an ITIL environment therefore previous experience of this is preferred. A desire to understand technical problems and a possession of good analytical skills is a pre-requisite. About You To be considered for the IT Support Engineer, you will have the following skills and experience: A level or equivalent within an IT Discipline. Knowledge of incident resolution in line with ITIL best practices A broad technical knowledge of IT, PC's/peripherals and their architecture Proven software and hardware troubleshooting skills Good knowledge of Windows OS, O365 and core application suites Good knowledge of Back-up solutions and IT recovery. Excellent communication and interpersonal skills Excellent customer facing skills Excellent organisational skills, able to take a methodical approach to service issues Ability to work under pressure to meet SLA's whilst remaining calm in stressful situations Experience including implementation and supporting key Infrastructure services e.g. LAN, WAN, ISP & Firewalls. Applicants must be in sympathy with the aims and objectives of a Christian faith-based organisation. A full list of criteria can be found on the job description and person specification. If you feel you have the necessary experience and would like to join the team, apply today! You will be redirected to the organisation's website where you will need to complete their online application process. Please note CVs will not be accepted. Other roles you may have experience of could include Support Engineer, IT Engineer, Support IT Engineer, IT Support, Technical Support Engineer, IT Technical Support Engineer, First Line Support, 1st Line Support, First Line Support Engineer, 1st Line Support Engineer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organization.
28/10/2025
Contractor
IT Support Engineer An exciting opportunity has become available for an IT Support Engineer with the International Headquarters IT department at one of the largest voluntary organisations in the world, with a presence in over 134 countries. If you have the IT ability to solve problems and are proactive, innovative and enjoy supporting people then apply today! Position: VAC0143 IT Support Engineer Location: London (office-based with a chance to have a flexible working day only after probation) Hours: Full-time, 35 hours per week Salary: £40976.48 plus travel to work allowance up to £3,800 pa Contract: Fixed term of two years Benefits: Contributory pension scheme; generous travel to work allowance; 25 days annual leave plus 8 bank holidays per annum; café discount. Closing Date: 23/11/2025. Please note that this role may close sooner than advertised. About the Role As a member of the wider Service Delivery Team, the IT Support Engineer is responsible for the timely resolution of first line incidents and ensuring service requests are resolved within SLA. You'll work within the Service Desk Team ensuring all services (including hardware & software) are performing as expected. The IT Support Engineer will also provide support to users both at International Headquarters as well as to Users in 40+ supported territories globally. You'll be reporting to Service Desk Manager providing technical support and maintenance for Users whilst working to best practice. There will be an expectation to continuously develop and acquire new skills. You will be working in an ITIL environment therefore previous experience of this is preferred. A desire to understand technical problems and a possession of good analytical skills is a pre-requisite. About You To be considered for the IT Support Engineer, you will have the following skills and experience: A level or equivalent within an IT Discipline. Knowledge of incident resolution in line with ITIL best practices A broad technical knowledge of IT, PC's/peripherals and their architecture Proven software and hardware troubleshooting skills Good knowledge of Windows OS, O365 and core application suites Good knowledge of Back-up solutions and IT recovery. Excellent communication and interpersonal skills Excellent customer facing skills Excellent organisational skills, able to take a methodical approach to service issues Ability to work under pressure to meet SLA's whilst remaining calm in stressful situations Experience including implementation and supporting key Infrastructure services e.g. LAN, WAN, ISP & Firewalls. Applicants must be in sympathy with the aims and objectives of a Christian faith-based organisation. A full list of criteria can be found on the job description and person specification. If you feel you have the necessary experience and would like to join the team, apply today! You will be redirected to the organisation's website where you will need to complete their online application process. Please note CVs will not be accepted. Other roles you may have experience of could include Support Engineer, IT Engineer, Support IT Engineer, IT Support, Technical Support Engineer, IT Technical Support Engineer, First Line Support, 1st Line Support, First Line Support Engineer, 1st Line Support Engineer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organization.
Job Title: Business Development Manager - Air / Road & Sea Location: Northwest Salary: DOE + 10% Commission, car / allowance + bonus scheme General Summary Focus on development of new business accounts for the business. Candidate can also freely develop profitable accounts across all modes. Agreed and arrange own pricing in line with policy. Drive forward business opportunities, and increase company volume and profile Responsible for the day-to-day self-performance, including delivering new accounts, co-ordinating with carriers, providing the team with SOPs for shipments gained Ensure accurate and timely quoting, and follow up Keep own performance record and show development progress when required. Key Responsibilities Achieve profitable growth Show flexibility, adaptability, and willingness to embrace the challenge Build relationships across the board, colleagues, suppliers, customers Take decisive action when necessary Focus on targets to achieve growth. Understand market conditions, and ensure this is communicated Build client confidence Explores customer opportunities to provide new value to the client Ability to understand cost and profit drivers Apply financial, and risk management to evaluate commercial opportunities Ensure balance of risk / reward Key Skills Key industry knowledge Ability to provide reports using various software Good communications skills Ability to analyse, change, adapt and willingness to learn new things Ability to work in a team environment and work to given timeframes/deadlines Motivate self to obtain best results Knowledge of excel & word documents Commercial acumen and swift decision maker Air / Road & Sea sales experience essential Package Salary DOE + 10% Commission, car / allowance + bonus scheme Flexible / hybrid working 25 days holiday + BH Pension Much More
28/10/2025
Full time
Job Title: Business Development Manager - Air / Road & Sea Location: Northwest Salary: DOE + 10% Commission, car / allowance + bonus scheme General Summary Focus on development of new business accounts for the business. Candidate can also freely develop profitable accounts across all modes. Agreed and arrange own pricing in line with policy. Drive forward business opportunities, and increase company volume and profile Responsible for the day-to-day self-performance, including delivering new accounts, co-ordinating with carriers, providing the team with SOPs for shipments gained Ensure accurate and timely quoting, and follow up Keep own performance record and show development progress when required. Key Responsibilities Achieve profitable growth Show flexibility, adaptability, and willingness to embrace the challenge Build relationships across the board, colleagues, suppliers, customers Take decisive action when necessary Focus on targets to achieve growth. Understand market conditions, and ensure this is communicated Build client confidence Explores customer opportunities to provide new value to the client Ability to understand cost and profit drivers Apply financial, and risk management to evaluate commercial opportunities Ensure balance of risk / reward Key Skills Key industry knowledge Ability to provide reports using various software Good communications skills Ability to analyse, change, adapt and willingness to learn new things Ability to work in a team environment and work to given timeframes/deadlines Motivate self to obtain best results Knowledge of excel & word documents Commercial acumen and swift decision maker Air / Road & Sea sales experience essential Package Salary DOE + 10% Commission, car / allowance + bonus scheme Flexible / hybrid working 25 days holiday + BH Pension Much More
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