Derbyshire Fire & Rescue Service
Derbyshire Fire & Rescue Service Headquarters, Ripley, UK
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
03/04/2025
Full time
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Hartpury University and Collage
Gloucestershire, UK
Service Desk Team Leader
£27,729 - £30,311 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here
About the Role
Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
You will have previously led or played an active role in developing a service desk.
You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
Experience of developing SLAs and KPIs associated with a Service Desk and call handling.
We offer a fantastic package of staff benefits including:
Hybrid working arrangements with blended approach of office and home working
25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
Wellbeing support including our Employee Assistance Programme
Generous pension scheme (LGPS)
Employee Discounts Scheme
Onsite fitness facilities
Support for continuous professional development
Flexible working opportunities available
Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online
The closing date for receipt of applications is 30th November 2024.
Interviews will be held on the W/C 9th December 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
22/11/2024
Full time
Service Desk Team Leader
£27,729 - £30,311 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here
About the Role
Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
You will have previously led or played an active role in developing a service desk.
You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
Experience of developing SLAs and KPIs associated with a Service Desk and call handling.
We offer a fantastic package of staff benefits including:
Hybrid working arrangements with blended approach of office and home working
25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
Wellbeing support including our Employee Assistance Programme
Generous pension scheme (LGPS)
Employee Discounts Scheme
Onsite fitness facilities
Support for continuous professional development
Flexible working opportunities available
Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online
The closing date for receipt of applications is 30th November 2024.
Interviews will be held on the W/C 9th December 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
WeDoData are working with a growing multi academy trust in South London who have 16 sites and plans in motion to open more, with around just over 1000 students currently enrolled. This is a group of SEN schools who aim to deliver exceptional education to all. They are now looking for an experienced Data & Timetabling Manager who will have complete oversight of the trusts data & MIS systems. The Role Joining the central trust team and reporting to the Director of Data & Technology, you will be responsible for the management of the data systems, with each site having their own Arbor MIS. Responsibilities include management and maintenance of all data aspects including assessments, exams, timetabling, analysis and reports. You will support the onboarding of new schools to the growing trust, helping to manage budgets, staff training and more. Provide data analysis and reports for SLT & Parents Manage a ticketing system & MIS helpdesk Provide MIS support to each schools admin teams Manage timetabling using timetabler Provide training for MIS users throughout the school (Arbor) Oversee data collection, input, accuracy and ensuring data is up to date. In Return This is a full time, permanent role, 52 weeks per year, with a competitive salary of £45,000 - £47,000 depending on experience. This is a hybrid working role with potential for 2-3 days remote working, however this will require flexibility as travel will be required to all school sites based on scheduled works, planned meetings and the needs of the schools and trust. For more information and the opportunity to view a job description, please call Dan at WeDoData on (phone number removed) as soon as possible. WeDoData (Bristol) Ltd acts as an employment business for temporary positions and an employment agency for permanent positions
27/10/2025
Full time
WeDoData are working with a growing multi academy trust in South London who have 16 sites and plans in motion to open more, with around just over 1000 students currently enrolled. This is a group of SEN schools who aim to deliver exceptional education to all. They are now looking for an experienced Data & Timetabling Manager who will have complete oversight of the trusts data & MIS systems. The Role Joining the central trust team and reporting to the Director of Data & Technology, you will be responsible for the management of the data systems, with each site having their own Arbor MIS. Responsibilities include management and maintenance of all data aspects including assessments, exams, timetabling, analysis and reports. You will support the onboarding of new schools to the growing trust, helping to manage budgets, staff training and more. Provide data analysis and reports for SLT & Parents Manage a ticketing system & MIS helpdesk Provide MIS support to each schools admin teams Manage timetabling using timetabler Provide training for MIS users throughout the school (Arbor) Oversee data collection, input, accuracy and ensuring data is up to date. In Return This is a full time, permanent role, 52 weeks per year, with a competitive salary of £45,000 - £47,000 depending on experience. This is a hybrid working role with potential for 2-3 days remote working, however this will require flexibility as travel will be required to all school sites based on scheduled works, planned meetings and the needs of the schools and trust. For more information and the opportunity to view a job description, please call Dan at WeDoData on (phone number removed) as soon as possible. WeDoData (Bristol) Ltd acts as an employment business for temporary positions and an employment agency for permanent positions
IT Support Technician Exeter, Devon Up to c£25,000 per year 25 days holiday plus bank holidays, Pension, Life Insurance, Medical etc. Skills and Experience: 1+ years' experience in a similar helpdesk or IT environment within a 1st Line role is essential Strong Windows Server experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync) along with knowledge of Windows Desktop 10/11 Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Experience of working within an ITIL environment would be valuable Technical qualifications such as CompTIA+, Network + would be advantageous Experience within a Law Firm or similar area desirable but not essential Excellent customer service skills focused on providing your colleagues with first-class support NB: A full driving licence is essential (access to a vehicle is not required, but beneficial) The Opportunity: My client is a leading and locally respected professional services company that are currently looking for an IT Support Technician to join their team based in Exeter, Devon. This newly created opportunity would suit someone who is proactive and loves what they do, so must have a passion for IT and an ability to work under pressure and manage multiple projects. You will be providing first-line technical support and dealing with helpdesk tickets and troubleshooting issues, assisting with the roll-out of new hardware and software. Additionally, you will assist the IT team in providing end-user IT training and other related tasks to help ensure the client's IT systems run smoothly; as well as assisting the IT Network Manager and the Head of IT with project work, including the management and administration of the firm's in-house software and database systems. Applications: Please contact John here at ISR
27/10/2025
Full time
IT Support Technician Exeter, Devon Up to c£25,000 per year 25 days holiday plus bank holidays, Pension, Life Insurance, Medical etc. Skills and Experience: 1+ years' experience in a similar helpdesk or IT environment within a 1st Line role is essential Strong Windows Server experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync) along with knowledge of Windows Desktop 10/11 Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Experience of working within an ITIL environment would be valuable Technical qualifications such as CompTIA+, Network + would be advantageous Experience within a Law Firm or similar area desirable but not essential Excellent customer service skills focused on providing your colleagues with first-class support NB: A full driving licence is essential (access to a vehicle is not required, but beneficial) The Opportunity: My client is a leading and locally respected professional services company that are currently looking for an IT Support Technician to join their team based in Exeter, Devon. This newly created opportunity would suit someone who is proactive and loves what they do, so must have a passion for IT and an ability to work under pressure and manage multiple projects. You will be providing first-line technical support and dealing with helpdesk tickets and troubleshooting issues, assisting with the roll-out of new hardware and software. Additionally, you will assist the IT team in providing end-user IT training and other related tasks to help ensure the client's IT systems run smoothly; as well as assisting the IT Network Manager and the Head of IT with project work, including the management and administration of the firm's in-house software and database systems. Applications: Please contact John here at ISR
Onsite Desktop Support Engineer Please note: this is an on-site role in Cambridge.About the roleThis is an exciting opportunity to join an energetic, dynamic and driven team focused on improving user performance, mitigating risk and increasing business agility. The position will involve providing onsite desk side support work based in the Cambridge area supporting users with endpoint issues directly and working with the broader team to ensure the compliance and performance of all devices utilised by the client's teams.Support will also include the management of M365 feature sets included but not limited to SharePoint, Teams and OneDrive. The candidate will also have the opportunity to gain experience on specialised industry applications.There may be a requirement to work outside of business hours to accommodate customer requests or project deliverables, therefore we require engineers who are willing to be flexible in this respect (remuneration is given for all out of hours work).Your part to play Troubleshoot client support incidents, liaising with users at the clients site. This role requires your full time attendance on the client site supporting customers accessing IT services. Helping solve technical issues with their computers (hardware and software) Liaising directly with end users to resolve any problems, as directed by the Service Desk Manager or on site key contact. Logging and triage of technical support requests over the telephone, face to face or by email within the ITSM tool. Using remote control tools and technologies to assist end users' as required Documenting systems and procedures as implemented for and on behalf of the customer creating a comprehensive knowledge base. All about youThe position is very much customer facing and customer service skills and good communication skills are essential together with Helpdesk experience, ideally with some of that on a client site.Your technical competence will ideally include the following technologies: Azure Cloud - including Intune and autopilot Microsoft OS (2019/2022/W11) including associated hardware Microsoft Exchange, Office 365, SharePoint, Defender and OneDrive Network solutions including local area networks, wide area networks and associated hardware and technologies such as firewalls, routers, wifi solutions and network switches and cabling Cloud backup solutions IT peripherals You must have an eye for detail, the ability to work independently and as part of a team, great documentation skills and the drive to progress your own learning and career.
26/10/2025
Full time
Onsite Desktop Support Engineer Please note: this is an on-site role in Cambridge.About the roleThis is an exciting opportunity to join an energetic, dynamic and driven team focused on improving user performance, mitigating risk and increasing business agility. The position will involve providing onsite desk side support work based in the Cambridge area supporting users with endpoint issues directly and working with the broader team to ensure the compliance and performance of all devices utilised by the client's teams.Support will also include the management of M365 feature sets included but not limited to SharePoint, Teams and OneDrive. The candidate will also have the opportunity to gain experience on specialised industry applications.There may be a requirement to work outside of business hours to accommodate customer requests or project deliverables, therefore we require engineers who are willing to be flexible in this respect (remuneration is given for all out of hours work).Your part to play Troubleshoot client support incidents, liaising with users at the clients site. This role requires your full time attendance on the client site supporting customers accessing IT services. Helping solve technical issues with their computers (hardware and software) Liaising directly with end users to resolve any problems, as directed by the Service Desk Manager or on site key contact. Logging and triage of technical support requests over the telephone, face to face or by email within the ITSM tool. Using remote control tools and technologies to assist end users' as required Documenting systems and procedures as implemented for and on behalf of the customer creating a comprehensive knowledge base. All about youThe position is very much customer facing and customer service skills and good communication skills are essential together with Helpdesk experience, ideally with some of that on a client site.Your technical competence will ideally include the following technologies: Azure Cloud - including Intune and autopilot Microsoft OS (2019/2022/W11) including associated hardware Microsoft Exchange, Office 365, SharePoint, Defender and OneDrive Network solutions including local area networks, wide area networks and associated hardware and technologies such as firewalls, routers, wifi solutions and network switches and cabling Cloud backup solutions IT peripherals You must have an eye for detail, the ability to work independently and as part of a team, great documentation skills and the drive to progress your own learning and career.
IT Support Technician Exeter, Devon Up to c£25,000 per year 25 days holiday plus bank holidays, Pension, Life Insurance, Medical etc. Skills and Experience: 1+ years experience in a similar helpdesk or IT environment within a 1st Line role is essential Strong Windows Server experience (Active Directory, DHCP, DNS, GPO s, Print Management, AD Sync) along with knowledge of Windows Desktop 10/11 Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Experience of working within an ITIL environment would be valuable Technical qualifications such as CompTIA+, Network + would be advantageous Experience within a Law Firm or similar area desirable but not essential Excellent customer service skills focused on providing your colleagues with first-class support NB: A full driving licence is essential (access to a vehicle is not required, but beneficial) The Opportunity: My client is a leading and locally respected professional services company that are currently looking for an IT Support Technician to join their team based in Exeter, Devon. This newly created opportunity would suit someone who is proactive and loves what they do, so must have a passion for IT and an ability to work under pressure and manage multiple projects. You will be providing first-line technical support and dealing with helpdesk tickets and troubleshooting issues, assisting with the roll-out of new hardware and software. Additionally, you will assist the IT team in providing end-user IT training and other related tasks to help ensure the client s IT systems run smoothly; as well as assisting the IT Network Manager and the Head of IT with project work, including the management and administration of the firm s in-house software and database systems. Applications: Please contact John here at ISR to hear how he can help you find your next role in the Devon area as he is working with some fantastic clients who are growing and offer superb career opportunities that will enable you to develop and grow your career?
26/10/2025
Full time
IT Support Technician Exeter, Devon Up to c£25,000 per year 25 days holiday plus bank holidays, Pension, Life Insurance, Medical etc. Skills and Experience: 1+ years experience in a similar helpdesk or IT environment within a 1st Line role is essential Strong Windows Server experience (Active Directory, DHCP, DNS, GPO s, Print Management, AD Sync) along with knowledge of Windows Desktop 10/11 Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Experience of working within an ITIL environment would be valuable Technical qualifications such as CompTIA+, Network + would be advantageous Experience within a Law Firm or similar area desirable but not essential Excellent customer service skills focused on providing your colleagues with first-class support NB: A full driving licence is essential (access to a vehicle is not required, but beneficial) The Opportunity: My client is a leading and locally respected professional services company that are currently looking for an IT Support Technician to join their team based in Exeter, Devon. This newly created opportunity would suit someone who is proactive and loves what they do, so must have a passion for IT and an ability to work under pressure and manage multiple projects. You will be providing first-line technical support and dealing with helpdesk tickets and troubleshooting issues, assisting with the roll-out of new hardware and software. Additionally, you will assist the IT team in providing end-user IT training and other related tasks to help ensure the client s IT systems run smoothly; as well as assisting the IT Network Manager and the Head of IT with project work, including the management and administration of the firm s in-house software and database systems. Applications: Please contact John here at ISR to hear how he can help you find your next role in the Devon area as he is working with some fantastic clients who are growing and offer superb career opportunities that will enable you to develop and grow your career?
IT Manager£48k - £52k + BenefitsMarden, HerefordshirePerm, Full Time Ready to lead, innovate, and make your mark on a thriving UK business? As an IT Manager, you'll join a rapidly growing, independent company at the forefront of its sector. Unlock your potential and play a vital role in managing modern IT infrastructure, production systems, and driving operational excellence. Based in Marden, Herefordshire with a permanent, full-time contract, this is your chance to be the public face of IT, gain exposure across departments, and benefit from a competitive salary, 33 days annual leave, and a full suite of financial wellbeing benefits. Key Responsibilities Act as the main internal IT contact, delivering hands-on Level 3 IT engineering support across the business. Manage internal and 3rd-party teams to ensure smooth IT operations and system evolution. Safeguard system confidentiality, integrity, and availability, collaborating closely with the cyber security engineer and overseeing regular maintenance. Plan and execute IT changes, improvements, and process updates with minimal disruption. Maintain robust IT documentation, change records, and procedure reference materials. Lead and develop staff, fostering an efficient helpdesk support function. Troubleshoot issues, crafting strong repair and resolution strategies. ?Key Skills & Requirements Strong stakeholder and staff management capabilities. In-depth technical knowledge of IT infrastructure and production systems. Excellent troubleshooting and problem-solving skills. Proven ability in process planning, documentation, and support management. Desirable: Experience with cyber security, third-party management, and modern IT ecosystems. What's On Offer Permanent, full-time role (Marden, Herefordshire) Competitive salary of £48k - £52k DOE 33 days annual leave Comprehensive financial wellbeing benefits Real scope for career growth within an ambitious, expanding company Don't miss your chance to elevate your career and make a genuine impact. Apply now to join a team where your passion and expertise will shape the future of IT! If you've held any of these roles or used these technologies/skills, this role could be a great fit: IT Manager, IT Lead, IT Supervisor, IT Support Manager, Infrastructure Lead, Helpdesk Manager, Cyber Security Engineer, IT Change Manager, Level 3 Engineer, Stakeholder Management, IT Operations, IT Documentation. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
24/10/2025
Full time
IT Manager£48k - £52k + BenefitsMarden, HerefordshirePerm, Full Time Ready to lead, innovate, and make your mark on a thriving UK business? As an IT Manager, you'll join a rapidly growing, independent company at the forefront of its sector. Unlock your potential and play a vital role in managing modern IT infrastructure, production systems, and driving operational excellence. Based in Marden, Herefordshire with a permanent, full-time contract, this is your chance to be the public face of IT, gain exposure across departments, and benefit from a competitive salary, 33 days annual leave, and a full suite of financial wellbeing benefits. Key Responsibilities Act as the main internal IT contact, delivering hands-on Level 3 IT engineering support across the business. Manage internal and 3rd-party teams to ensure smooth IT operations and system evolution. Safeguard system confidentiality, integrity, and availability, collaborating closely with the cyber security engineer and overseeing regular maintenance. Plan and execute IT changes, improvements, and process updates with minimal disruption. Maintain robust IT documentation, change records, and procedure reference materials. Lead and develop staff, fostering an efficient helpdesk support function. Troubleshoot issues, crafting strong repair and resolution strategies. ?Key Skills & Requirements Strong stakeholder and staff management capabilities. In-depth technical knowledge of IT infrastructure and production systems. Excellent troubleshooting and problem-solving skills. Proven ability in process planning, documentation, and support management. Desirable: Experience with cyber security, third-party management, and modern IT ecosystems. What's On Offer Permanent, full-time role (Marden, Herefordshire) Competitive salary of £48k - £52k DOE 33 days annual leave Comprehensive financial wellbeing benefits Real scope for career growth within an ambitious, expanding company Don't miss your chance to elevate your career and make a genuine impact. Apply now to join a team where your passion and expertise will shape the future of IT! If you've held any of these roles or used these technologies/skills, this role could be a great fit: IT Manager, IT Lead, IT Supervisor, IT Support Manager, Infrastructure Lead, Helpdesk Manager, Cyber Security Engineer, IT Change Manager, Level 3 Engineer, Stakeholder Management, IT Operations, IT Documentation. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
IT Manager £48k - £52k + Benefits Marden, Herefordshire Perm, Full Time Ready to lead, innovate, and make your mark on a thriving UK business? As an IT Manager, you'll join a rapidly growing, independent company at the forefront of its sector. Unlock your potential and play a vital role in managing modern IT infrastructure, production systems, and driving operational excellence. Based in Marden, Herefordshire with a permanent, Full time contract, this is your chance to be the public face of IT, gain exposure across departments, and benefit from a competitive salary, 33 days annual leave, and a full suite of financial wellbeing benefits. Key Responsibilities Act as the main internal IT contact, delivering hands-on Level 3 IT engineering support across the business. Manage internal and 3rd-party teams to ensure smooth IT operations and system evolution. Safeguard system confidentiality, integrity, and availability, collaborating closely with the cyber security engineer and overseeing regular maintenance. Plan and execute IT changes, improvements, and process updates with minimal disruption. Maintain robust IT documentation, change records, and procedure reference materials. Lead and develop staff, fostering an efficient helpdesk support function. Troubleshoot issues, crafting strong repair and resolution strategies. Key Skills & Requirements Strong stakeholder and staff management capabilities. In-depth technical knowledge of IT infrastructure and production systems. Excellent troubleshooting and problem-solving skills. Proven ability in process planning, documentation, and support management. Desirable: Experience with cyber security, third-party management, and modern IT ecosystems. What's On Offer Permanent, Full time role (Marden, Herefordshire) Competitive salary of £48k - £52k DOE 33 days annual leave Comprehensive financial wellbeing benefits Real scope for career growth within an ambitious, expanding company Don't miss your chance to elevate your career and make a genuine impact. Apply now to join a team where your passion and expertise will shape the future of IT! If you've held any of these roles or used these technologies/skills, this role could be a great fit: IT Manager, IT Lead, IT Supervisor, IT Support Manager, Infrastructure Lead, Helpdesk Manager, Cyber Security Engineer, IT Change Manager, Level 3 Engineer, Stakeholder Management, IT Operations, IT Documentation. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
24/10/2025
Full time
IT Manager £48k - £52k + Benefits Marden, Herefordshire Perm, Full Time Ready to lead, innovate, and make your mark on a thriving UK business? As an IT Manager, you'll join a rapidly growing, independent company at the forefront of its sector. Unlock your potential and play a vital role in managing modern IT infrastructure, production systems, and driving operational excellence. Based in Marden, Herefordshire with a permanent, Full time contract, this is your chance to be the public face of IT, gain exposure across departments, and benefit from a competitive salary, 33 days annual leave, and a full suite of financial wellbeing benefits. Key Responsibilities Act as the main internal IT contact, delivering hands-on Level 3 IT engineering support across the business. Manage internal and 3rd-party teams to ensure smooth IT operations and system evolution. Safeguard system confidentiality, integrity, and availability, collaborating closely with the cyber security engineer and overseeing regular maintenance. Plan and execute IT changes, improvements, and process updates with minimal disruption. Maintain robust IT documentation, change records, and procedure reference materials. Lead and develop staff, fostering an efficient helpdesk support function. Troubleshoot issues, crafting strong repair and resolution strategies. Key Skills & Requirements Strong stakeholder and staff management capabilities. In-depth technical knowledge of IT infrastructure and production systems. Excellent troubleshooting and problem-solving skills. Proven ability in process planning, documentation, and support management. Desirable: Experience with cyber security, third-party management, and modern IT ecosystems. What's On Offer Permanent, Full time role (Marden, Herefordshire) Competitive salary of £48k - £52k DOE 33 days annual leave Comprehensive financial wellbeing benefits Real scope for career growth within an ambitious, expanding company Don't miss your chance to elevate your career and make a genuine impact. Apply now to join a team where your passion and expertise will shape the future of IT! If you've held any of these roles or used these technologies/skills, this role could be a great fit: IT Manager, IT Lead, IT Supervisor, IT Support Manager, Infrastructure Lead, Helpdesk Manager, Cyber Security Engineer, IT Change Manager, Level 3 Engineer, Stakeholder Management, IT Operations, IT Documentation. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
IT Manager - Manufacturing & Technology Sector Location: Wolverhampton area (Hybrid - 3 days onsite) Salary: £60,000 - £70,000 + 10% Bonus + Car Allowance + Excellent Benefits Are you an experienced IT leader with a passion for aligning technology to business growth? A well-established and innovative manufacturing business is looking for an IT Manager to drive its technology strategy and oversee the efficient delivery of IT services. This is a confidential opportunity to join a growing company entering a golden phase of investment and expansion. About the Role Reporting to the Finance Director, the IT Manager will take ownership of the internal IT function, lead on strategy development, and manage both in-house and external IT resources. The role offers a blend of operational leadership and strategic oversight, supporting a tech-led transformation programme and future ERP implementation. Key Responsibilities Develop and implement a 3-year IT strategy aligned with business growth. Own and manage the ERP platform and support planning for future upgrades. Oversee daily IT operations, including infrastructure, helpdesk, and service delivery. Lead internal IT staff and manage third-party MSP and vendor relationships. Ensure system security, resilience, and compliance with regulatory requirements. Champion innovation and continuous improvement across systems and processes. About You Essential: Proven experience in an IT management role within a manufacturing or industrial setting. Strong understanding of ERP platforms, business systems, and IT infrastructure. Hands-on experience with SQL, Power BI, and systems integration. Excellent leadership, vendor management, and stakeholder engagement skills. Strong communication abilities, capable of translating technical language for non-technical audiences. Desirable: Experience delivering ERP upgrades or migrations. Familiarity with compliance frameworks (e.g. GDPR, ISO). Exposure to matrixed or group structures. Culture & Fit We are seeking a collaborative, humble leader who brings energy, inclusivity, and integrity to their role. You will thrive in a business that values professional challenge, open dialogue, and a strong sense of purpose - improving environments through smart technology that empowers caregivers and enhances lives. Package & Benefits £60,000 - £70,000 base salary 10% performance-related bonus Car allowance or company car Company pension Private medical insurance 25 days holiday + bank holidays (rising with service) Health benefits scheme & Employee Assistance Programme Hybrid working (minimum 3 days onsite) Additional perks: birthday/Christmas vouchers, long-service awards, social events This role is being handled in strict confidence by our recruitment partner Seymour John. To express interest or request further information, please contact Phil Topper. By responding, we will register you as a candidate with Seymour John Limited. To understand how we will use your personal data, please read the Privacy Policy on our website.
24/10/2025
Full time
IT Manager - Manufacturing & Technology Sector Location: Wolverhampton area (Hybrid - 3 days onsite) Salary: £60,000 - £70,000 + 10% Bonus + Car Allowance + Excellent Benefits Are you an experienced IT leader with a passion for aligning technology to business growth? A well-established and innovative manufacturing business is looking for an IT Manager to drive its technology strategy and oversee the efficient delivery of IT services. This is a confidential opportunity to join a growing company entering a golden phase of investment and expansion. About the Role Reporting to the Finance Director, the IT Manager will take ownership of the internal IT function, lead on strategy development, and manage both in-house and external IT resources. The role offers a blend of operational leadership and strategic oversight, supporting a tech-led transformation programme and future ERP implementation. Key Responsibilities Develop and implement a 3-year IT strategy aligned with business growth. Own and manage the ERP platform and support planning for future upgrades. Oversee daily IT operations, including infrastructure, helpdesk, and service delivery. Lead internal IT staff and manage third-party MSP and vendor relationships. Ensure system security, resilience, and compliance with regulatory requirements. Champion innovation and continuous improvement across systems and processes. About You Essential: Proven experience in an IT management role within a manufacturing or industrial setting. Strong understanding of ERP platforms, business systems, and IT infrastructure. Hands-on experience with SQL, Power BI, and systems integration. Excellent leadership, vendor management, and stakeholder engagement skills. Strong communication abilities, capable of translating technical language for non-technical audiences. Desirable: Experience delivering ERP upgrades or migrations. Familiarity with compliance frameworks (e.g. GDPR, ISO). Exposure to matrixed or group structures. Culture & Fit We are seeking a collaborative, humble leader who brings energy, inclusivity, and integrity to their role. You will thrive in a business that values professional challenge, open dialogue, and a strong sense of purpose - improving environments through smart technology that empowers caregivers and enhances lives. Package & Benefits £60,000 - £70,000 base salary 10% performance-related bonus Car allowance or company car Company pension Private medical insurance 25 days holiday + bank holidays (rising with service) Health benefits scheme & Employee Assistance Programme Hybrid working (minimum 3 days onsite) Additional perks: birthday/Christmas vouchers, long-service awards, social events This role is being handled in strict confidence by our recruitment partner Seymour John. To express interest or request further information, please contact Phil Topper. By responding, we will register you as a candidate with Seymour John Limited. To understand how we will use your personal data, please read the Privacy Policy on our website.
Location: Hybrid Working - London Office/Remote Reporting To: Helpdesk Manager Background: Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance. Key Responsibilities: Act as the primary technical support contact for the client both remotely and on-site when needed Provide support to users via telephone, email, remote control, and in-person Accurately log incidents and service requests in Becrypt's ticketing system Ensure tickets are always kept up-to-date with case details Work collaboratively to support team members in IT related matters Provide troubleshooting assistance as required to the Technical Services team Escalate problems where necessary to management or third-party suppliers Undertake small to medium-sized IT projects as instructed by the Technical Services team Diagnose and resolve technical issues on your own and as part of a team Ensure a high level of customer service and support is provided Assist with troubleshooting and resolving infrastructure issues Keep documentation and wiki up to date Skills and Knowledge: Ability to multitask, prioritise tasks and work well under pressure Excellent written and verbal communication skills Confident, clear, and professional telephone manner A genuine interest in technology and a willingness to learn Proactive and works well as part of a team or alone Exposure to, and support of, cloud based services: Microsoft Office 365 Microsoft Azure Package & discretionary benefits: 25 days annual leave plus an additional 2 days after 2 years' service 5 days additional holiday purchase available Private medical insurance Heath cashback plan with Healthshield Pension scheme Life cover 4 x salary Season ticket loan Salary exchange benefits (ride2work, pension) Subsidised gym membership Employee referral scheme This role will be subject to an employment screening process and will require security clearance.
23/10/2025
Full time
Location: Hybrid Working - London Office/Remote Reporting To: Helpdesk Manager Background: Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance. Key Responsibilities: Act as the primary technical support contact for the client both remotely and on-site when needed Provide support to users via telephone, email, remote control, and in-person Accurately log incidents and service requests in Becrypt's ticketing system Ensure tickets are always kept up-to-date with case details Work collaboratively to support team members in IT related matters Provide troubleshooting assistance as required to the Technical Services team Escalate problems where necessary to management or third-party suppliers Undertake small to medium-sized IT projects as instructed by the Technical Services team Diagnose and resolve technical issues on your own and as part of a team Ensure a high level of customer service and support is provided Assist with troubleshooting and resolving infrastructure issues Keep documentation and wiki up to date Skills and Knowledge: Ability to multitask, prioritise tasks and work well under pressure Excellent written and verbal communication skills Confident, clear, and professional telephone manner A genuine interest in technology and a willingness to learn Proactive and works well as part of a team or alone Exposure to, and support of, cloud based services: Microsoft Office 365 Microsoft Azure Package & discretionary benefits: 25 days annual leave plus an additional 2 days after 2 years' service 5 days additional holiday purchase available Private medical insurance Heath cashback plan with Healthshield Pension scheme Life cover 4 x salary Season ticket loan Salary exchange benefits (ride2work, pension) Subsidised gym membership Employee referral scheme This role will be subject to an employment screening process and will require security clearance.
Pin Point Recruitment
Newcastle Upon Tyne, Tyne And Wear
IT Manager Newcastle upon Tyne Permanent staff position Salary: £50,000 - £60,000 a year Based onsite Are you an experienced, hands-on IT professional ready to lead the technology strategy for a dynamic manufacturing business? A growing manufacturing company in Newcastle upon Tyne require an IT Manager to oversee all technology across all operations. This is a hands-on role requiring both strategic oversight and day-to-day technical expertise. What You ll Be Doing: Manage, maintain, and ensure the 24/7 reliability of all networks, servers, cloud services, and hardware. Develop the long-term IT roadmap, manage the annual IT budget, and oversee vendor and contract relationships. Lead the IT helpdesk function and manage the asset lifecycle. Explore AI-driven Quality Control or Demand Forecasting applications. Develop, implement, and enforce a robust cybersecurity strategy (firewalls, patching, backups) to protect sensitive company and intellectual property data. Ensure compliance with data protection regulations. Design, document, and regularly test comprehensive disaster recovery and business continuity plans. Provide expert support for some manufacturing system , ensuring seamless data flow and maximum uptime on the factory floor. Required Qualifications & Experience: Previous experience in an IT management or senior systems role, ideally within a manufacturing or industrial environment. Bachelor's degree in Computer Science, Information Technology or related field. Strong knowledge of Windows Server and virtualisation technologies Expertise in managing LAN/WAN networking, firewalls, and VPNs Proven experience supporting and integrating manufacturing-specific applications (e.g., ERP systems like SAP Business One, Sage, or equivalent). Knowledge of UK data compliance requirements (e.g., GDPR) For further details, please apply with an up to date CV or contact John Dorling at Pin Point Recruitment.
23/10/2025
Full time
IT Manager Newcastle upon Tyne Permanent staff position Salary: £50,000 - £60,000 a year Based onsite Are you an experienced, hands-on IT professional ready to lead the technology strategy for a dynamic manufacturing business? A growing manufacturing company in Newcastle upon Tyne require an IT Manager to oversee all technology across all operations. This is a hands-on role requiring both strategic oversight and day-to-day technical expertise. What You ll Be Doing: Manage, maintain, and ensure the 24/7 reliability of all networks, servers, cloud services, and hardware. Develop the long-term IT roadmap, manage the annual IT budget, and oversee vendor and contract relationships. Lead the IT helpdesk function and manage the asset lifecycle. Explore AI-driven Quality Control or Demand Forecasting applications. Develop, implement, and enforce a robust cybersecurity strategy (firewalls, patching, backups) to protect sensitive company and intellectual property data. Ensure compliance with data protection regulations. Design, document, and regularly test comprehensive disaster recovery and business continuity plans. Provide expert support for some manufacturing system , ensuring seamless data flow and maximum uptime on the factory floor. Required Qualifications & Experience: Previous experience in an IT management or senior systems role, ideally within a manufacturing or industrial environment. Bachelor's degree in Computer Science, Information Technology or related field. Strong knowledge of Windows Server and virtualisation technologies Expertise in managing LAN/WAN networking, firewalls, and VPNs Proven experience supporting and integrating manufacturing-specific applications (e.g., ERP systems like SAP Business One, Sage, or equivalent). Knowledge of UK data compliance requirements (e.g., GDPR) For further details, please apply with an up to date CV or contact John Dorling at Pin Point Recruitment.
We re looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you ll be the first point of contact for IT support across the business, ensuring the smooth operation of systems and services for all staff. You ll provide comprehensive 1st and 2nd line support, including hardware and software installations, system administration, and user training. You ll also manage relationships with suppliers and third-party providers, and regularly travel to various sites and offices, so flexibility is essential. Your responsibilities will include setting up and configuring new and replacement hardware, accurately logging service requests and incidents, and escalating complex technical issues. You ll deliver IT induction training to new starters, coordinate equipment dispatch via couriers, and collaborate with technical teams to resolve issues efficiently. Additionally, you ll manage warranty and support cases with third-party vendors, maintain mobile phone assets in partnership with external providers, and track IT equipment inventory to support seamless operations across the business. About you: You ll hold a Level 3 qualification (such as A-Level or NVQ) or have equivalent experience in a relevant field. You re committed to continuous professional development, with evidence of undertaking training or learning activities to stay up to date with industry trends, best practices, and developments in your profession. You'll have proven experience with helpdesk or service desk systems, including logging, tracking, and managing service requests and have the ability to utilise these systems to prioritise and resolve issues efficiently, ensuring a high level of service delivery. Why choose Watkin Jones Group? Watkin Jones Group is the UK s leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000+ homes developed and in-build across over 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management. Joining us means becoming part of a company that s not only deeply rooted in history but also firmly focused on the future. We re committed to creating high-quality rental homes, fostering vibrant communities, and driving sustainable development. At Watkin Jones, we believe in investing in our people. Here s what we can offer you: Work-Life Balance: 25 days of annual leave (increasing with tenure), agile working arrangements, and discounted gym memberships. Wellbeing: Access to Your Wellbeing programme & OpenUp a confidential wellbeing platform is available. Rewards: Discretionary annual bonus, health cash plan, life insurance, and more. Benefits: Exclusive shopping discounts, and a contributory pension scheme. This is an opportunity to take on a high-impact role within a forward-thinking company. In return, we offer a competitive salary, excellent benefits, and the chance to work on major projects that shape the built environment.
23/10/2025
Full time
We re looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you ll be the first point of contact for IT support across the business, ensuring the smooth operation of systems and services for all staff. You ll provide comprehensive 1st and 2nd line support, including hardware and software installations, system administration, and user training. You ll also manage relationships with suppliers and third-party providers, and regularly travel to various sites and offices, so flexibility is essential. Your responsibilities will include setting up and configuring new and replacement hardware, accurately logging service requests and incidents, and escalating complex technical issues. You ll deliver IT induction training to new starters, coordinate equipment dispatch via couriers, and collaborate with technical teams to resolve issues efficiently. Additionally, you ll manage warranty and support cases with third-party vendors, maintain mobile phone assets in partnership with external providers, and track IT equipment inventory to support seamless operations across the business. About you: You ll hold a Level 3 qualification (such as A-Level or NVQ) or have equivalent experience in a relevant field. You re committed to continuous professional development, with evidence of undertaking training or learning activities to stay up to date with industry trends, best practices, and developments in your profession. You'll have proven experience with helpdesk or service desk systems, including logging, tracking, and managing service requests and have the ability to utilise these systems to prioritise and resolve issues efficiently, ensuring a high level of service delivery. Why choose Watkin Jones Group? Watkin Jones Group is the UK s leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000+ homes developed and in-build across over 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management. Joining us means becoming part of a company that s not only deeply rooted in history but also firmly focused on the future. We re committed to creating high-quality rental homes, fostering vibrant communities, and driving sustainable development. At Watkin Jones, we believe in investing in our people. Here s what we can offer you: Work-Life Balance: 25 days of annual leave (increasing with tenure), agile working arrangements, and discounted gym memberships. Wellbeing: Access to Your Wellbeing programme & OpenUp a confidential wellbeing platform is available. Rewards: Discretionary annual bonus, health cash plan, life insurance, and more. Benefits: Exclusive shopping discounts, and a contributory pension scheme. This is an opportunity to take on a high-impact role within a forward-thinking company. In return, we offer a competitive salary, excellent benefits, and the chance to work on major projects that shape the built environment.
We're looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you'll be the first point of contact for IT support across the business, ensuring the smooth operation of systems and services for all staff. You'll provide comprehensive 1st and 2nd line support, including hardware and software installations, system administration, and user training. You'll also manage relationships with suppliers and third-party providers, and regularly travel to various sites and offices, so flexibility is essential. Your responsibilities will include setting up and configuring new and replacement hardware, accurately logging service requests and incidents, and escalating complex technical issues. You'll deliver IT induction training to new starters, coordinate equipment dispatch via couriers, and collaborate with technical teams to resolve issues efficiently. Additionally, you'll manage warranty and support cases with third-party vendors, maintain mobile phone assets in partnership with external providers, and track IT equipment inventory to support seamless operations across the business. About you: You'll hold a Level 3 qualification (such as A-Level or NVQ) or have equivalent experience in a relevant field. You're committed to continuous professional development, with evidence of undertaking training or learning activities to stay up to date with industry trends, best practices, and developments in your profession. You'll have proven experience with helpdesk or service desk systems, including logging, tracking, and managing service requests and have the ability to utilise these systems to prioritise and resolve issues efficiently, ensuring a high level of service delivery. Why choose Watkin Jones Group? Watkin Jones Group is the UK's leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000+ homes developed and in-build across over 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management. Joining us means becoming part of a company that's not only deeply rooted in history but also firmly focused on the future. We're committed to creating high-quality rental homes, fostering vibrant communities, and driving sustainable development. At Watkin Jones, we believe in investing in our people. Here's what we can offer you: Work-Life Balance: 25 days of annual leave (increasing with tenure), agile working arrangements, and discounted gym memberships. Wellbeing: Access to'Your Wellbeing' programme & OpenUp - a confidential wellbeing platform is available. Rewards: Discretionary annual bonus, health cash plan, life insurance, and more. Benefits: Exclusive shopping discounts, and a contributory pension scheme. This is an opportunity to take on a high-impact role within a forward-thinking company. In return, we offer a competitive salary, excellent benefits, and the chance to work on major projects that shape the built environment.
22/10/2025
Full time
We're looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you'll be the first point of contact for IT support across the business, ensuring the smooth operation of systems and services for all staff. You'll provide comprehensive 1st and 2nd line support, including hardware and software installations, system administration, and user training. You'll also manage relationships with suppliers and third-party providers, and regularly travel to various sites and offices, so flexibility is essential. Your responsibilities will include setting up and configuring new and replacement hardware, accurately logging service requests and incidents, and escalating complex technical issues. You'll deliver IT induction training to new starters, coordinate equipment dispatch via couriers, and collaborate with technical teams to resolve issues efficiently. Additionally, you'll manage warranty and support cases with third-party vendors, maintain mobile phone assets in partnership with external providers, and track IT equipment inventory to support seamless operations across the business. About you: You'll hold a Level 3 qualification (such as A-Level or NVQ) or have equivalent experience in a relevant field. You're committed to continuous professional development, with evidence of undertaking training or learning activities to stay up to date with industry trends, best practices, and developments in your profession. You'll have proven experience with helpdesk or service desk systems, including logging, tracking, and managing service requests and have the ability to utilise these systems to prioritise and resolve issues efficiently, ensuring a high level of service delivery. Why choose Watkin Jones Group? Watkin Jones Group is the UK's leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000+ homes developed and in-build across over 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management. Joining us means becoming part of a company that's not only deeply rooted in history but also firmly focused on the future. We're committed to creating high-quality rental homes, fostering vibrant communities, and driving sustainable development. At Watkin Jones, we believe in investing in our people. Here's what we can offer you: Work-Life Balance: 25 days of annual leave (increasing with tenure), agile working arrangements, and discounted gym memberships. Wellbeing: Access to'Your Wellbeing' programme & OpenUp - a confidential wellbeing platform is available. Rewards: Discretionary annual bonus, health cash plan, life insurance, and more. Benefits: Exclusive shopping discounts, and a contributory pension scheme. This is an opportunity to take on a high-impact role within a forward-thinking company. In return, we offer a competitive salary, excellent benefits, and the chance to work on major projects that shape the built environment.
We're looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you'll be the first point of contact for IT support across the business, ensuring the smooth operation of systems and services for all staff. You'll provide comprehensive 1st and 2nd line support, including hardware and software installations, system administration, and user training. You'll also manage relationships with suppliers and third-party providers, and regularly travel to various sites and offices, so flexibility is essential. Your responsibilities will include setting up and configuring new and replacement hardware, accurately logging service requests and incidents, and escalating complex technical issues. You'll deliver IT induction training to new starters, coordinate equipment dispatch via couriers, and collaborate with technical teams to resolve issues efficiently. Additionally, you'll manage warranty and support cases with third-party vendors, maintain mobile phone assets in partnership with external providers, and track IT equipment inventory to support seamless operations across the business. About you: You'll hold a Level 3 qualification (such as A-Level or NVQ) or have equivalent experience in a relevant field. You're committed to continuous professional development, with evidence of undertaking training or learning activities to stay up to date with industry trends, best practices, and developments in your profession. You'll have proven experience with helpdesk or service desk systems, including logging, tracking, and managing service requests and have the ability to utilise these systems to prioritise and resolve issues efficiently, ensuring a high level of service delivery. Why choose Watkin Jones Group? Watkin Jones Group is the UK's leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000+ homes developed and in-build across over 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management. Joining us means becoming part of a company that's not only deeply rooted in history but also firmly focused on the future. We're committed to creating high-quality rental homes, fostering vibrant communities, and driving sustainable development. At Watkin Jones, we believe in investing in our people. Here's what we can offer you: Work-Life Balance: 25 days of annual leave (increasing with tenure), agile working arrangements, and discounted gym memberships. Wellbeing: Access to'Your Wellbeing' programme & OpenUp - a confidential wellbeing platform is available. Rewards: Discretionary annual bonus, health cash plan, life insurance, and more. Benefits: Exclusive shopping discounts, and a contributory pension scheme. This is an opportunity to take on a high-impact role within a forward-thinking company. In return, we offer a competitive salary, excellent benefits, and the chance to work on major projects that shape the built environment.
22/10/2025
Full time
We're looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you'll be the first point of contact for IT support across the business, ensuring the smooth operation of systems and services for all staff. You'll provide comprehensive 1st and 2nd line support, including hardware and software installations, system administration, and user training. You'll also manage relationships with suppliers and third-party providers, and regularly travel to various sites and offices, so flexibility is essential. Your responsibilities will include setting up and configuring new and replacement hardware, accurately logging service requests and incidents, and escalating complex technical issues. You'll deliver IT induction training to new starters, coordinate equipment dispatch via couriers, and collaborate with technical teams to resolve issues efficiently. Additionally, you'll manage warranty and support cases with third-party vendors, maintain mobile phone assets in partnership with external providers, and track IT equipment inventory to support seamless operations across the business. About you: You'll hold a Level 3 qualification (such as A-Level or NVQ) or have equivalent experience in a relevant field. You're committed to continuous professional development, with evidence of undertaking training or learning activities to stay up to date with industry trends, best practices, and developments in your profession. You'll have proven experience with helpdesk or service desk systems, including logging, tracking, and managing service requests and have the ability to utilise these systems to prioritise and resolve issues efficiently, ensuring a high level of service delivery. Why choose Watkin Jones Group? Watkin Jones Group is the UK's leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000+ homes developed and in-build across over 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management. Joining us means becoming part of a company that's not only deeply rooted in history but also firmly focused on the future. We're committed to creating high-quality rental homes, fostering vibrant communities, and driving sustainable development. At Watkin Jones, we believe in investing in our people. Here's what we can offer you: Work-Life Balance: 25 days of annual leave (increasing with tenure), agile working arrangements, and discounted gym memberships. Wellbeing: Access to'Your Wellbeing' programme & OpenUp - a confidential wellbeing platform is available. Rewards: Discretionary annual bonus, health cash plan, life insurance, and more. Benefits: Exclusive shopping discounts, and a contributory pension scheme. This is an opportunity to take on a high-impact role within a forward-thinking company. In return, we offer a competitive salary, excellent benefits, and the chance to work on major projects that shape the built environment.
We don't use agencies. This role is primarily office based with a choice of locations, Richmond TW9 or Worcester. About CloudClevr CloudClevr is a dynamic leader in cloud computing solutions, empowering businesses worldwide with scalable, secure, and intelligent cloud infrastructure. Our mission is to simplify cloud adoption, driving innovation and efficiency for our clients. We're a fast-growing team passionate about delivering exceptional service and fostering a high-performance culture. Job Summary We are seeking an experienced and visionary Service Delivery Manager to lead our Helpdesk operations at CloudClevr. In this pivotal role, you will oversee a team of 45 dedicated support professionals, ensuring seamless, high-quality service delivery to our global customer base. Leadership is at the heart of this position- you'll inspire, mentor, and empower your team to exceed expectations while driving operational excellence and continuous improvement. If you thrive on building high-performing teams and turning challenges into opportunities, this is your chance to make a lasting impact. Key Responsibilities - Team Leadership & Development: Provide strong, hands-on leadership to a 45-person Helpdesk team, including hiring, onboarding, performance management, coaching, and career development to build a motivated, skilled workforce. - Operational Oversight: Manage end-to-end Helpdesk operations, including ticket resolution, escalation handling, and resource allocation to maintain SLAs and achieve 99%+ customer satisfaction targets. - Performance Optimisation: Develop and implement strategies to enhance service delivery, such as process automation, knowledge base improvements, and KPI monitoring (e.g., response times, resolution rates, CSAT). - Deep technical knowledge of Microsoft and IT service management is required. The helpdesk is a technical desk, and leadership requires in depth technical knowledge - Stakeholder Collaboration: Partner with cross-functional teams (e.g., Product, Engineering, Sales) to align support efforts with business goals, resolve complex issues, and contribute to product feedback loops. - Quality Assurance & Compliance: Ensure adherence to ITIL best practices, data security standards, and regulatory requirements while conducting regular audits and training sessions. - Crisis Management: Lead incident response for high-impact issues, minimising downtime and communicating effectively with customers and executives. - Continuous Improvement: Champion a culture of innovation by analysing trends, implementing feedback mechanisms, and driving initiatives that reduce costs and elevate service levels. Qualifications - Experience: 5+ years in IT service management or customer support operations, with at least 3 years in a leadership role managing teams of 30+ staff. - Leadership Expertise: Proven track record of building and leading high-performing teams in a fast-paced environment; experience in change management and fostering inclusive, results-oriented cultures is essential. - Technical Knowledge: Strong understanding of cloud technologies (e.g. Azure and M365), IT service management frameworks (ITIL v4 preferred), and tools like HaloPSA and Ninja RMM. - Skills: Excellent communication and interpersonal skills; analytical mindset with experience in metrics-driven decision-making; ability to thrive under pressure and multitask effectively. What We Offer - Competitive salary £60,000 - Comprehensive benefits package - Professional growth opportunities with ongoing training, conferences, and leadership development programs. - A flexible work environment with a focus on work-life balance. - The chance to join a collaborative team that's redefining cloud services. At CloudClevr, we believe in empowering our people to deliver clever solutions. If you're a strategic leader ready to elevate our Helpdesk to new heights, apply today by sending your CV and a cover letter to. We can't wait to hear how you'll lead us forward!
22/10/2025
Full time
We don't use agencies. This role is primarily office based with a choice of locations, Richmond TW9 or Worcester. About CloudClevr CloudClevr is a dynamic leader in cloud computing solutions, empowering businesses worldwide with scalable, secure, and intelligent cloud infrastructure. Our mission is to simplify cloud adoption, driving innovation and efficiency for our clients. We're a fast-growing team passionate about delivering exceptional service and fostering a high-performance culture. Job Summary We are seeking an experienced and visionary Service Delivery Manager to lead our Helpdesk operations at CloudClevr. In this pivotal role, you will oversee a team of 45 dedicated support professionals, ensuring seamless, high-quality service delivery to our global customer base. Leadership is at the heart of this position- you'll inspire, mentor, and empower your team to exceed expectations while driving operational excellence and continuous improvement. If you thrive on building high-performing teams and turning challenges into opportunities, this is your chance to make a lasting impact. Key Responsibilities - Team Leadership & Development: Provide strong, hands-on leadership to a 45-person Helpdesk team, including hiring, onboarding, performance management, coaching, and career development to build a motivated, skilled workforce. - Operational Oversight: Manage end-to-end Helpdesk operations, including ticket resolution, escalation handling, and resource allocation to maintain SLAs and achieve 99%+ customer satisfaction targets. - Performance Optimisation: Develop and implement strategies to enhance service delivery, such as process automation, knowledge base improvements, and KPI monitoring (e.g., response times, resolution rates, CSAT). - Deep technical knowledge of Microsoft and IT service management is required. The helpdesk is a technical desk, and leadership requires in depth technical knowledge - Stakeholder Collaboration: Partner with cross-functional teams (e.g., Product, Engineering, Sales) to align support efforts with business goals, resolve complex issues, and contribute to product feedback loops. - Quality Assurance & Compliance: Ensure adherence to ITIL best practices, data security standards, and regulatory requirements while conducting regular audits and training sessions. - Crisis Management: Lead incident response for high-impact issues, minimising downtime and communicating effectively with customers and executives. - Continuous Improvement: Champion a culture of innovation by analysing trends, implementing feedback mechanisms, and driving initiatives that reduce costs and elevate service levels. Qualifications - Experience: 5+ years in IT service management or customer support operations, with at least 3 years in a leadership role managing teams of 30+ staff. - Leadership Expertise: Proven track record of building and leading high-performing teams in a fast-paced environment; experience in change management and fostering inclusive, results-oriented cultures is essential. - Technical Knowledge: Strong understanding of cloud technologies (e.g. Azure and M365), IT service management frameworks (ITIL v4 preferred), and tools like HaloPSA and Ninja RMM. - Skills: Excellent communication and interpersonal skills; analytical mindset with experience in metrics-driven decision-making; ability to thrive under pressure and multitask effectively. What We Offer - Competitive salary £60,000 - Comprehensive benefits package - Professional growth opportunities with ongoing training, conferences, and leadership development programs. - A flexible work environment with a focus on work-life balance. - The chance to join a collaborative team that's redefining cloud services. At CloudClevr, we believe in empowering our people to deliver clever solutions. If you're a strategic leader ready to elevate our Helpdesk to new heights, apply today by sending your CV and a cover letter to. We can't wait to hear how you'll lead us forward!
Oracle HCM Support Analyst Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all HR System queries. What youll do: First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system. Investigating and troubleshooting technical issues relating to the HR System; collaborating with relevant teams to identify root causes of issues and implement effective solutions. Providing testing and functionality support; assisting in making changes, ensuring that any updates are implemented correctly, using thorough testing, ensuring that key processes and workflows continue to function effectively and provide required improvements following updates. Support end-to-end testing of new functionalities and processes including planned patch releases, across all HCM modules and integrations. Work closely with stakeholders to test and validate system updates are in working order. Create, maintain, and update training materials and process maps, ensuring they are accurate and up to date and aid in user understanding and adoption. Act as expert to support and resolve simple system related issues and share knowledge with HR colleagues to empower them in future to resolve these themselves. Contribute to continuous improvement projects, providing insights and suggestions for enhancing system functionality and user experience working closely with HR System Champions across the company. Working together with Systems Manager and Compliance team to identify and create systems data retention policy and deletion concept. Who you are: You are an experienced HR systems professional with a passion for delivering seamless support and solutions in Oracle HCM. Naturally analytical and detail-oriented, you thrive in problem-solving and translating technical issues into clear, practical outcomes for end users. Key Requirements: Previous HR System experience, specifically Oracle Cloud Applications (Oracle Human Capital Management / Oracle HCM / Oracle Fusion HCM application modules). Experience in writing test scripts, managing testing processes, reporting on test outcomes and UAT completion. Creating reports in Oracle HCM Experience in a similar role providing 1st line support on issues relating to systems Proficient in MS Office suite of software particularly comfortable using Excel to intermediate/advance level. Excellent verbal and written communication skills to interact with users, understand issues, and provide clear solutions. Analytical skills to diagnose and resolve system issues effectively. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. Learn more about Telent: Click here for Telent Video!
21/10/2025
Full time
Oracle HCM Support Analyst Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all HR System queries. What youll do: First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system. Investigating and troubleshooting technical issues relating to the HR System; collaborating with relevant teams to identify root causes of issues and implement effective solutions. Providing testing and functionality support; assisting in making changes, ensuring that any updates are implemented correctly, using thorough testing, ensuring that key processes and workflows continue to function effectively and provide required improvements following updates. Support end-to-end testing of new functionalities and processes including planned patch releases, across all HCM modules and integrations. Work closely with stakeholders to test and validate system updates are in working order. Create, maintain, and update training materials and process maps, ensuring they are accurate and up to date and aid in user understanding and adoption. Act as expert to support and resolve simple system related issues and share knowledge with HR colleagues to empower them in future to resolve these themselves. Contribute to continuous improvement projects, providing insights and suggestions for enhancing system functionality and user experience working closely with HR System Champions across the company. Working together with Systems Manager and Compliance team to identify and create systems data retention policy and deletion concept. Who you are: You are an experienced HR systems professional with a passion for delivering seamless support and solutions in Oracle HCM. Naturally analytical and detail-oriented, you thrive in problem-solving and translating technical issues into clear, practical outcomes for end users. Key Requirements: Previous HR System experience, specifically Oracle Cloud Applications (Oracle Human Capital Management / Oracle HCM / Oracle Fusion HCM application modules). Experience in writing test scripts, managing testing processes, reporting on test outcomes and UAT completion. Creating reports in Oracle HCM Experience in a similar role providing 1st line support on issues relating to systems Proficient in MS Office suite of software particularly comfortable using Excel to intermediate/advance level. Excellent verbal and written communication skills to interact with users, understand issues, and provide clear solutions. Analytical skills to diagnose and resolve system issues effectively. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. Learn more about Telent: Click here for Telent Video!
Infrastructure Engineer Location: Milton Keynes (Hybrid, with visits to Birmingham) - On-site role Role: Permanent I'm recruiting for a leading global distributor of electrical and industrial automation products, known for its strong focus on innovation, sustainability, and empowering its people. This company operates across multiple locations and delivers advanced technology solutions to a wide range of industries. We are looking for a proactive and experienced Infrastructure Engineer to join our IT team. Reporting to the Helpdesk and Infrastructure Manager, you will design, implement, and maintain resilient IT infrastructure with a strong emphasis on cybersecurity. This hybrid role is primarily based in Milton Keynes, with regular travel to another other Birmingham office. Key Responsibilities: Design, deploy, and maintain both on-premises and cloud infrastructure (Azure). Lead infrastructure upgrade projects and assist in developing new solutions. Manage and monitor servers, storage systems (SAN/NAS), and network equipment including switches, firewalls, and wireless access points. Ensure high system performance, availability, and data integrity through proactive monitoring, backups, and disaster recovery testing. Support and enhance business continuity plans. Maintain accurate and comprehensive technical documentation; contribute to team knowledge sharing. Respond rapidly to incidents to minimize downtime and ensure swift recovery. Stay updated on emerging technologies and cybersecurity best practices. Work collaboratively within Agile frameworks, participating in sprint planning, stand-ups, retrospectives, and iterative delivery aligned with business needs. Technical Skills & Experience: Proven expertise in designing and maintaining hybrid infrastructure environments (on-premises and cloud). Strong knowledge of Microsoft Server, cloud platforms, and virtualization technologies. Solid understanding of cybersecurity principles and tools, including firewalls, IDS/IPS, and endpoint protection. Experience with Palo Alto firewalls and security appliances (configuration, monitoring, threat prevention) is highly desirable. Proficiency in networking protocols such as TCP/IP, DNS, DHCP, and VLANs. Hands-on experience with virtualization platforms like VMware vSphere and Microsoft Hyper-V (VM provisioning, optimization, high availability, troubleshooting). Skilled in configuring and managing routers, switches, and firewalls. Experience with SAN and NAS technologies including provisioning, tuning, and backup strategies. Familiarity with LogicMonitor or similar infrastructure monitoring tools, including dashboard creation and alert tuning. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
21/10/2025
Full time
Infrastructure Engineer Location: Milton Keynes (Hybrid, with visits to Birmingham) - On-site role Role: Permanent I'm recruiting for a leading global distributor of electrical and industrial automation products, known for its strong focus on innovation, sustainability, and empowering its people. This company operates across multiple locations and delivers advanced technology solutions to a wide range of industries. We are looking for a proactive and experienced Infrastructure Engineer to join our IT team. Reporting to the Helpdesk and Infrastructure Manager, you will design, implement, and maintain resilient IT infrastructure with a strong emphasis on cybersecurity. This hybrid role is primarily based in Milton Keynes, with regular travel to another other Birmingham office. Key Responsibilities: Design, deploy, and maintain both on-premises and cloud infrastructure (Azure). Lead infrastructure upgrade projects and assist in developing new solutions. Manage and monitor servers, storage systems (SAN/NAS), and network equipment including switches, firewalls, and wireless access points. Ensure high system performance, availability, and data integrity through proactive monitoring, backups, and disaster recovery testing. Support and enhance business continuity plans. Maintain accurate and comprehensive technical documentation; contribute to team knowledge sharing. Respond rapidly to incidents to minimize downtime and ensure swift recovery. Stay updated on emerging technologies and cybersecurity best practices. Work collaboratively within Agile frameworks, participating in sprint planning, stand-ups, retrospectives, and iterative delivery aligned with business needs. Technical Skills & Experience: Proven expertise in designing and maintaining hybrid infrastructure environments (on-premises and cloud). Strong knowledge of Microsoft Server, cloud platforms, and virtualization technologies. Solid understanding of cybersecurity principles and tools, including firewalls, IDS/IPS, and endpoint protection. Experience with Palo Alto firewalls and security appliances (configuration, monitoring, threat prevention) is highly desirable. Proficiency in networking protocols such as TCP/IP, DNS, DHCP, and VLANs. Hands-on experience with virtualization platforms like VMware vSphere and Microsoft Hyper-V (VM provisioning, optimization, high availability, troubleshooting). Skilled in configuring and managing routers, switches, and firewalls. Experience with SAN and NAS technologies including provisioning, tuning, and backup strategies. Familiarity with LogicMonitor or similar infrastructure monitoring tools, including dashboard creation and alert tuning. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Helpdesk Technician Salary range: 30-40k (DOE), We are working with an established very employee focused client, who are looking to invest in the future of their IT team. It is a big step for them as they are looking for their future IT Manager - all going well, this would happen in the next 12 months. We are looking for someone who has not only IT experience at 1st/2nd line, but also the want to progress into a manager role, learn from an extremely experienced Head of IT, be invested in and grow personally and professionally. What you need: Experience in an IT support role or relevant educational background Experience of PowerShell and Python, Mimecast, PDQ Deploy and Veeam would be really attractive to our client A proactive, organised approach to problem-solving A car/motorbike licence and own vehicle is required, due to office location and occasional visit to other office location(s). What's in it for you: Performance related pay and bonus + Christmas bonus Performance Development Reviews Paid learning and development Income Protection scheme Free parking Friendly team culture & regular socials Long-service awards Staff and retailer discount If you're looking for a genuinely supportive environment to grow your IT career, we'd love to hear from you. Consideration can only be given to candidates living within a 30-minute driveable commute from Redhill due to office location(s). Refer a friend and you will receive a retail voucher of your choice up to the value of 500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy, which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15233
21/10/2025
Full time
Helpdesk Technician Salary range: 30-40k (DOE), We are working with an established very employee focused client, who are looking to invest in the future of their IT team. It is a big step for them as they are looking for their future IT Manager - all going well, this would happen in the next 12 months. We are looking for someone who has not only IT experience at 1st/2nd line, but also the want to progress into a manager role, learn from an extremely experienced Head of IT, be invested in and grow personally and professionally. What you need: Experience in an IT support role or relevant educational background Experience of PowerShell and Python, Mimecast, PDQ Deploy and Veeam would be really attractive to our client A proactive, organised approach to problem-solving A car/motorbike licence and own vehicle is required, due to office location and occasional visit to other office location(s). What's in it for you: Performance related pay and bonus + Christmas bonus Performance Development Reviews Paid learning and development Income Protection scheme Free parking Friendly team culture & regular socials Long-service awards Staff and retailer discount If you're looking for a genuinely supportive environment to grow your IT career, we'd love to hear from you. Consideration can only be given to candidates living within a 30-minute driveable commute from Redhill due to office location(s). Refer a friend and you will receive a retail voucher of your choice up to the value of 500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy, which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15233
Junior Telecommunication and Network Analyst Location: Norfolk (on-site) Contract: Immediate start until end of March Rate: £14.73 per hour (inclusive of holiday pay) We're seeking a motivated Junior Telecommunication and Network Analyst to join a busy Digital Health team supporting a large public sector organisation in Norfolk. In this role, you'll provide first-line technical support across telephony and network systems, assisting with fault management, user support, and day-to-day maintenance of IT infrastructure. You'll work closely with the Network Services Manager and wider digital team to ensure smooth and secure delivery of network and communication services across multiple sites. Key Responsibilities: Provide first-line support for network and telecommunication issues via the service desk Manage helpdesk tickets and ensure timely resolution of incidents and requests Support installation, configuration, and maintenance of network and telephony equipment Liaise with suppliers and contractors regarding faults and service issues Assist with network performance monitoring, reporting, and improvement initiatives Offer advice to users on telecom products and services (e.g. headsets, handsets, mobiles, pagers) Ensure accurate documentation of systems, configurations, and processes About You: HND/HNC or equivalent in a relevant IT discipline Previous experience providing technical support in a similar environment Strong understanding of networking and communication technologies Excellent communication and problem-solving skills A team player with a proactive and customer-focused approach This is an excellent opportunity to gain valuable experience within a well-established digital infrastructure team while contributing to essential IT services across the organisation. Interested? Apply now to be considered for an immediate start .
20/10/2025
Full time
Junior Telecommunication and Network Analyst Location: Norfolk (on-site) Contract: Immediate start until end of March Rate: £14.73 per hour (inclusive of holiday pay) We're seeking a motivated Junior Telecommunication and Network Analyst to join a busy Digital Health team supporting a large public sector organisation in Norfolk. In this role, you'll provide first-line technical support across telephony and network systems, assisting with fault management, user support, and day-to-day maintenance of IT infrastructure. You'll work closely with the Network Services Manager and wider digital team to ensure smooth and secure delivery of network and communication services across multiple sites. Key Responsibilities: Provide first-line support for network and telecommunication issues via the service desk Manage helpdesk tickets and ensure timely resolution of incidents and requests Support installation, configuration, and maintenance of network and telephony equipment Liaise with suppliers and contractors regarding faults and service issues Assist with network performance monitoring, reporting, and improvement initiatives Offer advice to users on telecom products and services (e.g. headsets, handsets, mobiles, pagers) Ensure accurate documentation of systems, configurations, and processes About You: HND/HNC or equivalent in a relevant IT discipline Previous experience providing technical support in a similar environment Strong understanding of networking and communication technologies Excellent communication and problem-solving skills A team player with a proactive and customer-focused approach This is an excellent opportunity to gain valuable experience within a well-established digital infrastructure team while contributing to essential IT services across the organisation. Interested? Apply now to be considered for an immediate start .
IT Support Executive- Automotive Hinckley (with flexibility for occasional remote or on-site support) 36,000 per annum Hours: 42.5 hours per week Mon-Fri 8-5 Permanent from day one Looking for an experienced IT Support Executive who can provide day-to-day technical support across their business. Someone who can support the IT Manager in various tasks in a very busy department. Ideally you have experience within the automotive industry and managing a high traffic website. Your responsibilities will include: Provide day-to-day technical support across all departments, resolving issues efficiently and professionally Assist with system maintenance, troubleshooting, and software updates Support hardware installations, upgrades, and configuration across multiple sites Monitor and resolve helpdesk tickets in a timely manner Liaise with third-party IT providers and suppliers to ensure smooth system operation Contribute to wider IT projects and initiatives led by the IT Manager Support the business in the implementation and integration of AI tools and technologies Provide remote cover at weekends when required To be successful in this role, you will need: Previous experience in an IT support or systems role, ideally within the motor trade or automotive industry Strong technical skills across software, hardware, and network systems Excellent problem-solving abilities with a proactive, can-do attitude The ability to work alone and within a team Interested? APPLY NOW Just respond back to this advert with your CV clearly showing the skills needed, and we will be in touch. Everyone will receive a reply, but please do pick up the phone when we call from a 01455 number.
20/10/2025
Full time
IT Support Executive- Automotive Hinckley (with flexibility for occasional remote or on-site support) 36,000 per annum Hours: 42.5 hours per week Mon-Fri 8-5 Permanent from day one Looking for an experienced IT Support Executive who can provide day-to-day technical support across their business. Someone who can support the IT Manager in various tasks in a very busy department. Ideally you have experience within the automotive industry and managing a high traffic website. Your responsibilities will include: Provide day-to-day technical support across all departments, resolving issues efficiently and professionally Assist with system maintenance, troubleshooting, and software updates Support hardware installations, upgrades, and configuration across multiple sites Monitor and resolve helpdesk tickets in a timely manner Liaise with third-party IT providers and suppliers to ensure smooth system operation Contribute to wider IT projects and initiatives led by the IT Manager Support the business in the implementation and integration of AI tools and technologies Provide remote cover at weekends when required To be successful in this role, you will need: Previous experience in an IT support or systems role, ideally within the motor trade or automotive industry Strong technical skills across software, hardware, and network systems Excellent problem-solving abilities with a proactive, can-do attitude The ability to work alone and within a team Interested? APPLY NOW Just respond back to this advert with your CV clearly showing the skills needed, and we will be in touch. Everyone will receive a reply, but please do pick up the phone when we call from a 01455 number.
Jobs - Frequently Asked Questions
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