Football Radar
For over a decade, Football Radar has excelled in developing statistical models and analytical frameworks for football. Our expertise extends to providing advisory services to football clubs and offering leading-edge betting advice that has consistently delivered outstanding returns for our clients. We define ourselves as a unique blend of start-up dynamism and established business security, combining the flexibility of the former with the stability of the latter.
About the Role
At Football Radar, we analyse and predict football matches. In the role of a Software Engineer, you will be responsible for helping build and maintain the software that makes that possible - everything from modern web applications to statistical models, real time data platforms to cloud infrastructure.
This role is based at our London office, at 1 Craven Hill, London, W2 3EN. You will have flexibility to work from home one day a week. Please note we are not considering remote candidates at the moment.
Role Requirements
We are looking for engineers with at least 2 years of experience in Scala. Given that the majority of our backend codebase is written in Scala, the ideal candidate will play a pivotal role in shaping the future of our backend infrastructure.
We are first and foremost a football company, and to have a big impact here, it will help if you have domain expertise – you will probably be a big football fan, and ideally someone who is comfortable with the mathematical and statistical approaches we are applying to the game. If you have any experience with sports betting or football analytics that is a bonus.
We’d love to hear from you if this sounds like you:
Well-versed in working with distributed systems in the cloud (our software runs in AWS, deployed via Docker and Kubernetes)
Willing to work across our tech stack: Scala, Python, C++, Typescript and PHP.
Experience with relational and document based databases.
Familiar with different testing methodologies.
Enjoys technical leadership and guiding product development, shaping the vision and implementation of backend platforms effectively.
Thrives on responsibility and ownership.
Pragmatic mindset.
Excellent communication, time management and organisational skills.
Benefits
We have a range of benefits available at Football Radar and continue to review these to ensure our colleagues are gaining everything they can from them.
Half yearly bonus opportunities based on company performance
33 days holiday (Including bank holidays)
Competitive contribution matched pensions
Health and well-being benefits:
Private Medical Insurance (including excess coverage)
Health Cash Plan via Bupa
Subsidised gym membership
Daily subsidised office meals
Learning and development budgets to invest in your personal growth Company and team led engagement activities throughout the year
Fortnightly five-a-side football game amongst colleagues
27/03/2025
Full time
Football Radar
For over a decade, Football Radar has excelled in developing statistical models and analytical frameworks for football. Our expertise extends to providing advisory services to football clubs and offering leading-edge betting advice that has consistently delivered outstanding returns for our clients. We define ourselves as a unique blend of start-up dynamism and established business security, combining the flexibility of the former with the stability of the latter.
About the Role
At Football Radar, we analyse and predict football matches. In the role of a Software Engineer, you will be responsible for helping build and maintain the software that makes that possible - everything from modern web applications to statistical models, real time data platforms to cloud infrastructure.
This role is based at our London office, at 1 Craven Hill, London, W2 3EN. You will have flexibility to work from home one day a week. Please note we are not considering remote candidates at the moment.
Role Requirements
We are looking for engineers with at least 2 years of experience in Scala. Given that the majority of our backend codebase is written in Scala, the ideal candidate will play a pivotal role in shaping the future of our backend infrastructure.
We are first and foremost a football company, and to have a big impact here, it will help if you have domain expertise – you will probably be a big football fan, and ideally someone who is comfortable with the mathematical and statistical approaches we are applying to the game. If you have any experience with sports betting or football analytics that is a bonus.
We’d love to hear from you if this sounds like you:
Well-versed in working with distributed systems in the cloud (our software runs in AWS, deployed via Docker and Kubernetes)
Willing to work across our tech stack: Scala, Python, C++, Typescript and PHP.
Experience with relational and document based databases.
Familiar with different testing methodologies.
Enjoys technical leadership and guiding product development, shaping the vision and implementation of backend platforms effectively.
Thrives on responsibility and ownership.
Pragmatic mindset.
Excellent communication, time management and organisational skills.
Benefits
We have a range of benefits available at Football Radar and continue to review these to ensure our colleagues are gaining everything they can from them.
Half yearly bonus opportunities based on company performance
33 days holiday (Including bank holidays)
Competitive contribution matched pensions
Health and well-being benefits:
Private Medical Insurance (including excess coverage)
Health Cash Plan via Bupa
Subsidised gym membership
Daily subsidised office meals
Learning and development budgets to invest in your personal growth Company and team led engagement activities throughout the year
Fortnightly five-a-side football game amongst colleagues
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do WHAT YOU'LL DO Designing Software: Collaborate closely with stakeholders, architects, product owners, analysts and peer developers to build front-end and back-end application layers. Problem Solving : Work with key stakeholders to understand business challenges and propose innovative technology solutions, including experimenting with new and emerging technologies. Agile Practices : Apply Agile methodologies-such as work estimation, TDD, and BDD-to streamline development processes. Architecture & Standards : Implement technical architecture, tooling, platforms, and systems in coordination with Enterprise Architecture to maintain compliance with established standards. Data & Integrations : Understand the data and integration landscape and collaborate with expert teams to support application-level integration, reporting, and analytics. Cross-Functional Collaboration : Work with enterprise teams on UX design, security best practices, cloud strategies, and platform engineering. Technical Analysis : Lead technical analysis and estimation efforts for custom-built applications. Best Practices : Drive the adoption of release management and automation best practices. Incident Management : Ensure thorough root cause analysis and prompt remediation during any incidents or outages. YOU'RE GOOD AT You bring solid development and program leadership experience to drive technical governance, innovation, integrations, and cloud strategies using emerging technologies like Gen AI. You thrive in environments that demand independent problem-solving, analytical thinking, and clear communication. In this role, you will: Demonstrate thought leadership in technology innovation and transformation. Communicate complex technical concepts in a clear and relatable manner to both technical and non-technical stakeholders. Collaborate effectively with business and technology leaders, influencing decisions through your insights. Exhibit initiative, self-motivation, and a collaborative spirit while working both independently and as part of a team. Dive into technical details when needed, balancing hands-on problem solving with an end-to-end perspective. Build strong relationships and maintain a respectful, team-focused approach. Adapt to a fast-paced, multicultural, and service-oriented work environment. Uphold organisational values and guidelines while flexibly interpreting them to drive business improvements. Take ownership and be accountable for your work and the team's performance. Be detail-oriented, well-organised, and decisive when setting priorities. Stay curious and committed to continuously upskilling as technology evolves. Be available for occasional international calls outside regular business hours as required. What You'll Bring Bachelor's or Master's degree in computer or information sciences or a similar field 10+ years of relevant experience in delivering IT Transformation initiatives, preferably in large international organisations Hands-on technology development and implementation experience Experience in agile development environments with all aspects of SDLC with globally distributed teams Ability to lead/perform software development, as well as make architectural recommendations pertinent to business needs and related dependencies Good understanding of security best practices from a development and deployment perspective Strong technical competence, with the ability to rapidly learn new tools and technologies Flexibility and entrepreneurial spirit to adapt easily to changing requirements and priorities Experience leading and developing solutions across a varied technology stack, including: - Object-Oriented design, SOLID principles, and modern design patterns - Development experience in Microsoft .Net Framework and experience in Front-end JavaScript frameworks like Angular & React - Traditional Relational Database technologies like Oracle, MS SQL Server and - No SQL Databases like MongoDB or DynamoDB - SOA & Microservices architecture implementation using REST APIs, queue-based messaging patterns, exposure to Mulesoft/Kong is a plus - On-premise/cloud-based infrastructures, SDLC pipelines, and deployments/configurations and definition/evangelism of best practices/standards - Software delivery, including CI/CD and related DevSecOps practices, working with cloud-based platforms such as Azure or AWS (preferred) - Experience working on AI/Gen AI implementations and underlying architecture, and models - Application testing, automation and performance testing tools - Working knowledge of Agile Scrum Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
01/11/2025
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do WHAT YOU'LL DO Designing Software: Collaborate closely with stakeholders, architects, product owners, analysts and peer developers to build front-end and back-end application layers. Problem Solving : Work with key stakeholders to understand business challenges and propose innovative technology solutions, including experimenting with new and emerging technologies. Agile Practices : Apply Agile methodologies-such as work estimation, TDD, and BDD-to streamline development processes. Architecture & Standards : Implement technical architecture, tooling, platforms, and systems in coordination with Enterprise Architecture to maintain compliance with established standards. Data & Integrations : Understand the data and integration landscape and collaborate with expert teams to support application-level integration, reporting, and analytics. Cross-Functional Collaboration : Work with enterprise teams on UX design, security best practices, cloud strategies, and platform engineering. Technical Analysis : Lead technical analysis and estimation efforts for custom-built applications. Best Practices : Drive the adoption of release management and automation best practices. Incident Management : Ensure thorough root cause analysis and prompt remediation during any incidents or outages. YOU'RE GOOD AT You bring solid development and program leadership experience to drive technical governance, innovation, integrations, and cloud strategies using emerging technologies like Gen AI. You thrive in environments that demand independent problem-solving, analytical thinking, and clear communication. In this role, you will: Demonstrate thought leadership in technology innovation and transformation. Communicate complex technical concepts in a clear and relatable manner to both technical and non-technical stakeholders. Collaborate effectively with business and technology leaders, influencing decisions through your insights. Exhibit initiative, self-motivation, and a collaborative spirit while working both independently and as part of a team. Dive into technical details when needed, balancing hands-on problem solving with an end-to-end perspective. Build strong relationships and maintain a respectful, team-focused approach. Adapt to a fast-paced, multicultural, and service-oriented work environment. Uphold organisational values and guidelines while flexibly interpreting them to drive business improvements. Take ownership and be accountable for your work and the team's performance. Be detail-oriented, well-organised, and decisive when setting priorities. Stay curious and committed to continuously upskilling as technology evolves. Be available for occasional international calls outside regular business hours as required. What You'll Bring Bachelor's or Master's degree in computer or information sciences or a similar field 10+ years of relevant experience in delivering IT Transformation initiatives, preferably in large international organisations Hands-on technology development and implementation experience Experience in agile development environments with all aspects of SDLC with globally distributed teams Ability to lead/perform software development, as well as make architectural recommendations pertinent to business needs and related dependencies Good understanding of security best practices from a development and deployment perspective Strong technical competence, with the ability to rapidly learn new tools and technologies Flexibility and entrepreneurial spirit to adapt easily to changing requirements and priorities Experience leading and developing solutions across a varied technology stack, including: - Object-Oriented design, SOLID principles, and modern design patterns - Development experience in Microsoft .Net Framework and experience in Front-end JavaScript frameworks like Angular & React - Traditional Relational Database technologies like Oracle, MS SQL Server and - No SQL Databases like MongoDB or DynamoDB - SOA & Microservices architecture implementation using REST APIs, queue-based messaging patterns, exposure to Mulesoft/Kong is a plus - On-premise/cloud-based infrastructures, SDLC pipelines, and deployments/configurations and definition/evangelism of best practices/standards - Software delivery, including CI/CD and related DevSecOps practices, working with cloud-based platforms such as Azure or AWS (preferred) - Experience working on AI/Gen AI implementations and underlying architecture, and models - Application testing, automation and performance testing tools - Working knowledge of Agile Scrum Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do We are seeking a Senior Solution Architect - SAP to lead the design, delivery, and technical roadmap of large-scale ERP transformations. The ideal candidate will have deep and broad expertise across multiple SAP modules, strong integration architecture skills, and proven experience defining SAP target landscapes that align with business strategy. Key Responsibilities SAP Roadmaps : Define and own the SAP technical and solution strategy, including S/4HANA adoption and phased rollouts. Solution Architecture : Design SAP target landscapes using a lean ERP core integrated with satellite SAP solutions. Module Breadth : Lead architectural decisions spanning multiple LoBs (e.g., Manufacturing, Sales, Supply Chain, Asset Management, Finance). Integration Leadership : Architect SAP integrations using SAP BTP, Integration Suite, and middleware; oversee data migration strategies. Analytics & Data : Define SAP data architecture including master data governance, BW/4HANA, DataSphere, and SAC reporting. Quality & Standards : Ensure designs follow SAP and industry best practices, embedding performance, security, and maintainability. Client Advisory : Partner with programme leadership to align SAP solution direction with business outcomes. What You'll Bring 8+ years in SAP architecture and delivery. Proven multi-module solution design experience. Expert in S/4HANA adoption strategies and integration architecture. Experience with master data governance and analytics platform design. SAP certifications in relevant architecture or module areas. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
01/11/2025
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do We are seeking a Senior Solution Architect - SAP to lead the design, delivery, and technical roadmap of large-scale ERP transformations. The ideal candidate will have deep and broad expertise across multiple SAP modules, strong integration architecture skills, and proven experience defining SAP target landscapes that align with business strategy. Key Responsibilities SAP Roadmaps : Define and own the SAP technical and solution strategy, including S/4HANA adoption and phased rollouts. Solution Architecture : Design SAP target landscapes using a lean ERP core integrated with satellite SAP solutions. Module Breadth : Lead architectural decisions spanning multiple LoBs (e.g., Manufacturing, Sales, Supply Chain, Asset Management, Finance). Integration Leadership : Architect SAP integrations using SAP BTP, Integration Suite, and middleware; oversee data migration strategies. Analytics & Data : Define SAP data architecture including master data governance, BW/4HANA, DataSphere, and SAC reporting. Quality & Standards : Ensure designs follow SAP and industry best practices, embedding performance, security, and maintainability. Client Advisory : Partner with programme leadership to align SAP solution direction with business outcomes. What You'll Bring 8+ years in SAP architecture and delivery. Proven multi-module solution design experience. Expert in S/4HANA adoption strategies and integration architecture. Experience with master data governance and analytics platform design. SAP certifications in relevant architecture or module areas. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Who We Are BCG Expand is a specialist firm providing unique data-driven business intelligence as a trusted advisor to senior executives across the world's leading financial services firms to help them to operate more effectively. Expand's activities are focused on data benchmarking in technology, operations, FinTech and market data, with expertise around strategic cost and human resourcing benchmarking in wholesale finance. Founded in 2001 as an independent research boutique, Expand is a wholly owned subsidiary of the Boston Consulting Group, headquartered in London and with offices in Singapore and New York. At Expand we're proud of our friendly, inclusive and authentic team. It takes diversity of thought, culture, background and perspective to drive a global growing business, understand our clients' needs and maintain our professional, supportive and entrepreneurial working culture that we all enjoy. What You'll Do We're looking for a highly skilled Principal Engineer with a passion for data, cloud technologies, and building robust, scalable solutions - who also brings strategic product thinking and cross-functional leadership . In this role, you'll not only lead the design and implementation of the data infrastructure that powers advanced analytics and data science across our platforms, but also contribute to the strategic direction, roadmap, and execution of data products in collaboration with senior stakeholders. Architect & Build Scalable Data Solutions Collaborate closely with senior product stakeholders to understand data needs and architect end-to-end ingestion pipelines Design and build robust ETL/ELT processes and data architectures using modern tools and techniques Lead database design, data modelling, and integration strategies to support analytics at scale Drive Data Integration & Management Design and implement secure, scalable, and efficient data ingestion frameworks across structured, semi-structured, and unstructured data Partner with product owners and engineers to develop data exchange protocols, ensuring best practices in data governance and security Create and manage hybrid cloud data environments and support data pipelines for big data platforms Product Strategy & Execution Contribute to the strategy and vision for our data products, helping to define and evolve product roadmaps from launch through scale Oversee day-to-day execution of product initiatives across cross-functional teams Lead by example to help foster a high-performing, collaborative, and agile culture Proactively identify and mitigate business, operational, and governance risks Provide clear, data-driven updates on product performance and technical milestones to stakeholders Collaborate Across Disciplines Work together with data scientists to understand analytical needs and curate high-quality data sets Map data fields to business hypotheses, wrangle data, and ensure datasets are model-ready Contribute to a cross-functional engineering culture with a focus on quality, automation, and continuous improvement Ensure Secure & Compliant Practices Apply strong knowledge of information security principles to ensure compliant handling of sensitive client data Build and deploy solutions with security, maintainability, and scalability top of mind What You'll Bring An ideal candidate will have: Proven experience in a hands-on technical role delivering impact through data engineering, software development, or analytics Demonstrated success in launching and scaling technical products or platforms Strong programming skills in at least two of the following: Python, SQL, Java Commercial experience in client-facing projects is a plus, especially within multi-disciplinary teams Deep knowledge of database technologies: Distributed systems (e.g., Spark, Hadoop, EMR) RDBMS (e.g., SQL Server, Oracle, PostgreSQL, MySQL) NoSQL (e.g., MongoDB, Cassandra, DynamoDB, Neo4j) Solid understanding of software engineering best practices - code reviews, testing frameworks, CI/CD, and code maintainability Experience deploying applications into production environments, including packaging, monitoring, and release management Ability to extract insights from complex and disparate data sets and communicate clearly with stakeholders Hands-on experience with cloud platforms such as AWS, Azure, or GCP Familiarity with traditional ETL tools (e.g., Informatica, Talend, Pentaho, DataStage) and data warehousing concepts Strong understanding of data security, compliance , and governance best practices Experience leading or influencing cross-functional teams in a product or platform environment Strong stakeholder management and communication skills Additional info At Expand we're proud of our inclusive, diverse and authentic team. It takes diversity of thought, culture, background and perspective to drive a global growing business, understand our clients' needs and create a welcoming culture for us all to enjoy. Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. If you're a quick learner, conscientious and friendly, you might be just the person we're looking for. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
01/11/2025
Full time
Who We Are BCG Expand is a specialist firm providing unique data-driven business intelligence as a trusted advisor to senior executives across the world's leading financial services firms to help them to operate more effectively. Expand's activities are focused on data benchmarking in technology, operations, FinTech and market data, with expertise around strategic cost and human resourcing benchmarking in wholesale finance. Founded in 2001 as an independent research boutique, Expand is a wholly owned subsidiary of the Boston Consulting Group, headquartered in London and with offices in Singapore and New York. At Expand we're proud of our friendly, inclusive and authentic team. It takes diversity of thought, culture, background and perspective to drive a global growing business, understand our clients' needs and maintain our professional, supportive and entrepreneurial working culture that we all enjoy. What You'll Do We're looking for a highly skilled Principal Engineer with a passion for data, cloud technologies, and building robust, scalable solutions - who also brings strategic product thinking and cross-functional leadership . In this role, you'll not only lead the design and implementation of the data infrastructure that powers advanced analytics and data science across our platforms, but also contribute to the strategic direction, roadmap, and execution of data products in collaboration with senior stakeholders. Architect & Build Scalable Data Solutions Collaborate closely with senior product stakeholders to understand data needs and architect end-to-end ingestion pipelines Design and build robust ETL/ELT processes and data architectures using modern tools and techniques Lead database design, data modelling, and integration strategies to support analytics at scale Drive Data Integration & Management Design and implement secure, scalable, and efficient data ingestion frameworks across structured, semi-structured, and unstructured data Partner with product owners and engineers to develop data exchange protocols, ensuring best practices in data governance and security Create and manage hybrid cloud data environments and support data pipelines for big data platforms Product Strategy & Execution Contribute to the strategy and vision for our data products, helping to define and evolve product roadmaps from launch through scale Oversee day-to-day execution of product initiatives across cross-functional teams Lead by example to help foster a high-performing, collaborative, and agile culture Proactively identify and mitigate business, operational, and governance risks Provide clear, data-driven updates on product performance and technical milestones to stakeholders Collaborate Across Disciplines Work together with data scientists to understand analytical needs and curate high-quality data sets Map data fields to business hypotheses, wrangle data, and ensure datasets are model-ready Contribute to a cross-functional engineering culture with a focus on quality, automation, and continuous improvement Ensure Secure & Compliant Practices Apply strong knowledge of information security principles to ensure compliant handling of sensitive client data Build and deploy solutions with security, maintainability, and scalability top of mind What You'll Bring An ideal candidate will have: Proven experience in a hands-on technical role delivering impact through data engineering, software development, or analytics Demonstrated success in launching and scaling technical products or platforms Strong programming skills in at least two of the following: Python, SQL, Java Commercial experience in client-facing projects is a plus, especially within multi-disciplinary teams Deep knowledge of database technologies: Distributed systems (e.g., Spark, Hadoop, EMR) RDBMS (e.g., SQL Server, Oracle, PostgreSQL, MySQL) NoSQL (e.g., MongoDB, Cassandra, DynamoDB, Neo4j) Solid understanding of software engineering best practices - code reviews, testing frameworks, CI/CD, and code maintainability Experience deploying applications into production environments, including packaging, monitoring, and release management Ability to extract insights from complex and disparate data sets and communicate clearly with stakeholders Hands-on experience with cloud platforms such as AWS, Azure, or GCP Familiarity with traditional ETL tools (e.g., Informatica, Talend, Pentaho, DataStage) and data warehousing concepts Strong understanding of data security, compliance , and governance best practices Experience leading or influencing cross-functional teams in a product or platform environment Strong stakeholder management and communication skills Additional info At Expand we're proud of our inclusive, diverse and authentic team. It takes diversity of thought, culture, background and perspective to drive a global growing business, understand our clients' needs and create a welcoming culture for us all to enjoy. Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. If you're a quick learner, conscientious and friendly, you might be just the person we're looking for. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do At BCG Platinion we're keen to engage with experienced, passionate and creative IT Architects who will help us unlock our client's digital potential and ignite change. Meaningful work is at the core of everything we do. We build unique solutions to the complexities our clients face, while providing our people with opportunities to explore and grow. A community of leading experts, BCG Platinion team members have a natural springboard for professional growth and deeper opportunities to excel. As a Senior IT Architect focused on CRM and Enterprise Solutions, you will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures. You will work alongside a bold, energetic and collaborative team. You will evaluate and coach our clients' technology teams, define technology strategies, architect their solutions and help us design the future. You will develop and grow by being exposed to new and complex challenges daily. Together with our clients, you will develop superior digital and technology concepts and architecture solutions as well as support technical implementations actively and on site, applying your sound technical know-how, your understanding of business contexts, and your analytical and conceptual skills. Your responsibilities will include : Develop comprehensive CRM strategies that align with enterprise goals and deliver value across marketing, sales, service, and customer experience functions. Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms (Salesforce, Microsoft, Oracle, etc.) based on client needs. Design robust architectures that integrate CRM and commerce solutions with ERP systems, data platforms, analytics tools (Tableau, Power BI), and external systems. Lead large-scale digital transformation projects, ensuring alignment of CRM solutions with ERP, data lakes, cloud infrastructure, and CI/CD frameworks. Work with C-level stakeholders to define CRM technology roadmaps, manage build-vs-buy decisions, and ensure seamless integration across systems You will work alongside a bold, energetic and collaborative team. You will evaluate and coach our clients' technology teams, define technology strategies, architect their solutions and help us design the future. You will develop and grow by being exposed to new and complex challenges daily. What You'll Bring 5 to 10 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors. Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing. Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems) Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc ) and integration platforms (such as Mulesoft, Dell Boomi, etc) Have experience with, and understand how to lead, legacy integration and remediation (facades, strangler approaches, et. al.) Overview of in modern architecture patterns: CI/CD pipelines, cloud-native development, and API-led integrations. Deep understanding of: Different integration patterns and best practices such as events, synchronous vs. asynchronous E2E business processes: Lead-to-Quote, Quote-to-Cash, Service Management, Marketing, etc. Analytical mindset and excellent problem-solving skills. Strong communication skills for stakeholder engagement at all levels Ability to work under pressure and willingness to travel to clients world-wide Strong communication and presentation skills. University degree with above-average academic performance in a mathematical-scientific field, information technology, or business administration. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
01/11/2025
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do At BCG Platinion we're keen to engage with experienced, passionate and creative IT Architects who will help us unlock our client's digital potential and ignite change. Meaningful work is at the core of everything we do. We build unique solutions to the complexities our clients face, while providing our people with opportunities to explore and grow. A community of leading experts, BCG Platinion team members have a natural springboard for professional growth and deeper opportunities to excel. As a Senior IT Architect focused on CRM and Enterprise Solutions, you will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures. You will work alongside a bold, energetic and collaborative team. You will evaluate and coach our clients' technology teams, define technology strategies, architect their solutions and help us design the future. You will develop and grow by being exposed to new and complex challenges daily. Together with our clients, you will develop superior digital and technology concepts and architecture solutions as well as support technical implementations actively and on site, applying your sound technical know-how, your understanding of business contexts, and your analytical and conceptual skills. Your responsibilities will include : Develop comprehensive CRM strategies that align with enterprise goals and deliver value across marketing, sales, service, and customer experience functions. Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms (Salesforce, Microsoft, Oracle, etc.) based on client needs. Design robust architectures that integrate CRM and commerce solutions with ERP systems, data platforms, analytics tools (Tableau, Power BI), and external systems. Lead large-scale digital transformation projects, ensuring alignment of CRM solutions with ERP, data lakes, cloud infrastructure, and CI/CD frameworks. Work with C-level stakeholders to define CRM technology roadmaps, manage build-vs-buy decisions, and ensure seamless integration across systems You will work alongside a bold, energetic and collaborative team. You will evaluate and coach our clients' technology teams, define technology strategies, architect their solutions and help us design the future. You will develop and grow by being exposed to new and complex challenges daily. What You'll Bring 5 to 10 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors. Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing. Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems) Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc ) and integration platforms (such as Mulesoft, Dell Boomi, etc) Have experience with, and understand how to lead, legacy integration and remediation (facades, strangler approaches, et. al.) Overview of in modern architecture patterns: CI/CD pipelines, cloud-native development, and API-led integrations. Deep understanding of: Different integration patterns and best practices such as events, synchronous vs. asynchronous E2E business processes: Lead-to-Quote, Quote-to-Cash, Service Management, Marketing, etc. Analytical mindset and excellent problem-solving skills. Strong communication skills for stakeholder engagement at all levels Ability to work under pressure and willingness to travel to clients world-wide Strong communication and presentation skills. University degree with above-average academic performance in a mathematical-scientific field, information technology, or business administration. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Network Solutions Architect - Space Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. CGI are seeking a Network Solutions Architect to support the architecture, design, and integration of a new Network Management System (NMS) for satellite operations, aligned with the satellite Network Operations Centre framework. The NMS, built on a third-party COTS platform, will provide end-to-end monitoring, control, and configuration management across ground networks, core networks, satellites, and mission control systems. Your future duties and responsibilities The architect will ensure that the NMS delivers high availability, scalability, fault management, and performance monitoring to support the operational resilience of satellite constellations and global ground assets. Key Responsibilities: Architecture & Design • Define and maintain the end-to-end NMS architecture, leveraging COTS concepts such as drivers, alarm correlation, automation scripts, and Visio-based operational views. • Design robust interfaces (SNMP, REST, Smart-Serial, APIs) with external systems including: • Ensure alignment with subsystem ICDs and external integration requirements. System Development & Integration • Oversee the design of NMs drivers), ensuring distributed monitoring at remote ground stations and centralized performance aggregation. • Lead the design of Configuration Management (CM) functions including inventory, automated file generation and distribution through orchestration. • Ensure proper implementation of redundancy, failover, and backup/restore mechanisms. Performance & Monitoring • Define strategies for end-to-end monitoring including synthetic flows (global system health) and analytic flows (fault isolation and troubleshooting). • Specify KPIs and aggregation rules for ground networks, satellites, and service providers • Collaborate with operations to design dashboards, alarm templates, and correlation rules for proactive monitoring. Security & Compliance • Support role-based access control (RBAC), secure file handling, and HTTPS-based communication into the system architecture. • Ensure compliance with aerospace security frameworks and OneWeb/CGI enterprise security policies. Stakeholder Engagement • Work with mission operations, software engineers, and NOC subsystem teams to validate architecture decisions. • Act as technical authority in design reviews, use-case validations, and operational workshops. • Present architectural roadmaps and risk assessments to leadership and clients. Required qualifications to be successful in this role Essential: • Bachelor's degree in Network Engineering, Systems Engineering, Computer Science, or related field. • 5-7 years of experience in network architecture and management systems, ideally within satellite, aerospace, or defence communications. • Strong knowledge of: Network protocols (SNMP, NETCONF, RESTCONF, HTTP APIs), Network orchestration, automation, and monitoring platforms. • Redundant, distributed architectures and high-availability design. • Familiarity with satellite ground systems (GN, PoP, SAP, SOC) and core/WAN integration. • Experience with configuration management databases, performance analytics, and alarm management systems. • Ability to translate technical requirements into architecture specifications Desirable: • Master's degree in Systems Engineering, Telecommunications, or related discipline. • Hands-on experience with large-scale NMS deployments in telecom or space industries. • Experience with COTS products (e.g., DataMiner), driver development, and custom integrations. • Familiarity with cloud-native deployment (microservices, containers, Kubernetes). • Industry certifications such as Cisco CCNP/CCIE, AWS/Azure Solutions Architect, ITIL. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
01/11/2025
Full time
Network Solutions Architect - Space Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. CGI are seeking a Network Solutions Architect to support the architecture, design, and integration of a new Network Management System (NMS) for satellite operations, aligned with the satellite Network Operations Centre framework. The NMS, built on a third-party COTS platform, will provide end-to-end monitoring, control, and configuration management across ground networks, core networks, satellites, and mission control systems. Your future duties and responsibilities The architect will ensure that the NMS delivers high availability, scalability, fault management, and performance monitoring to support the operational resilience of satellite constellations and global ground assets. Key Responsibilities: Architecture & Design • Define and maintain the end-to-end NMS architecture, leveraging COTS concepts such as drivers, alarm correlation, automation scripts, and Visio-based operational views. • Design robust interfaces (SNMP, REST, Smart-Serial, APIs) with external systems including: • Ensure alignment with subsystem ICDs and external integration requirements. System Development & Integration • Oversee the design of NMs drivers), ensuring distributed monitoring at remote ground stations and centralized performance aggregation. • Lead the design of Configuration Management (CM) functions including inventory, automated file generation and distribution through orchestration. • Ensure proper implementation of redundancy, failover, and backup/restore mechanisms. Performance & Monitoring • Define strategies for end-to-end monitoring including synthetic flows (global system health) and analytic flows (fault isolation and troubleshooting). • Specify KPIs and aggregation rules for ground networks, satellites, and service providers • Collaborate with operations to design dashboards, alarm templates, and correlation rules for proactive monitoring. Security & Compliance • Support role-based access control (RBAC), secure file handling, and HTTPS-based communication into the system architecture. • Ensure compliance with aerospace security frameworks and OneWeb/CGI enterprise security policies. Stakeholder Engagement • Work with mission operations, software engineers, and NOC subsystem teams to validate architecture decisions. • Act as technical authority in design reviews, use-case validations, and operational workshops. • Present architectural roadmaps and risk assessments to leadership and clients. Required qualifications to be successful in this role Essential: • Bachelor's degree in Network Engineering, Systems Engineering, Computer Science, or related field. • 5-7 years of experience in network architecture and management systems, ideally within satellite, aerospace, or defence communications. • Strong knowledge of: Network protocols (SNMP, NETCONF, RESTCONF, HTTP APIs), Network orchestration, automation, and monitoring platforms. • Redundant, distributed architectures and high-availability design. • Familiarity with satellite ground systems (GN, PoP, SAP, SOC) and core/WAN integration. • Experience with configuration management databases, performance analytics, and alarm management systems. • Ability to translate technical requirements into architecture specifications Desirable: • Master's degree in Systems Engineering, Telecommunications, or related discipline. • Hands-on experience with large-scale NMS deployments in telecom or space industries. • Experience with COTS products (e.g., DataMiner), driver development, and custom integrations. • Familiarity with cloud-native deployment (microservices, containers, Kubernetes). • Industry certifications such as Cisco CCNP/CCIE, AWS/Azure Solutions Architect, ITIL. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Urgent Amazon Connect Developer Hybrid - Glasgow Duration - initially 6 months We are seeking a Principal Amazon Connect Architect to lead the design and delivery of enterprise-grade, cloud-based contact centre solutions. This role is pivotal in driving digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a proven track record of implementing Amazon Connect at scale, migrating from legacy platforms, and aligning technology decisions with global compliance standards. Core Responsibilities Solution Architecture & Design Define target architecture for Amazon Connect across voice, chat, and tasks, ensuring high availability, disaster recovery, and multi-region resilience. Apply AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM systems, and identity management solutions. Build API-driven architectures, event streams, and real-time analytics pipelines using AWS services (Lambda, EventBridge, Kinesis, Glue, Athena). Security, Compliance & Governance Implement IAM, KMS encryption, VPC networking, and PrivateLink for secure connectivity. Ensure compliance with GDPR/UK GDPR, PCI-DSS, ISO 27001, and sector-specific standards (e.g., NHS DSP Toolkit, HIPAA). Define data retention policies, PIA/DPIA frameworks, and lawful intercept/emergency call handling. DevOps & Automation Establish CI/CD pipelines for flows, Lambda, Lex bots, and infrastructure using CloudFormation/Terraform/CDK. Implement automated testing and version control for safe, repeatable deployments. Operational Excellence Define KPIs/SLAs (AHT, CSAT/NPS, abandonment rates) and build real-time dashboards for performance monitoring. Lead capacity planning, incident management, and continuous improvement initiatives. Stakeholder Engagement Conduct CxO-level workshops, translate business objectives into technical roadmaps, and maintain governance with PMO and regulatory bodies. Prepare investment cases, TCO/ROI analyses, and compliance documentation for audits. Required Qualifications 15+ years in architecture/engineering, 10+ years in contact centre technologies, 5+ years with Amazon Connect. Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations. Expertise in AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001, NHS DSP Toolkit). Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python). Preferred Qualifications AWS Solutions Architect Professional and Amazon Connect specialization. Experience with Contact Lens, Wisdom/Q in Connect, Voice ID, and outbound campaigns. Sector experience in healthcare/public sector or regulated industries. Familiarity with SIP, telephony routing, and Ofcom regulations. Success Metrics Delivery of secure, compliant architecture aligned to global regulatory standards. Achieve 99.99% availability, measurable improvements in CSAT/NPS, and reduced AHT. Full migration from legacy platforms within agreed timelines and governance frameworks. Compliance & Regulatory Assurance This role requires strict adherence to international data protection laws, financial and healthcare compliance mandates, and cloud security best practices. The architect will be accountable for producing audit-ready documentation, risk assessments, and governance artefacts for regulators worldwide.
31/10/2025
Contractor
Urgent Amazon Connect Developer Hybrid - Glasgow Duration - initially 6 months We are seeking a Principal Amazon Connect Architect to lead the design and delivery of enterprise-grade, cloud-based contact centre solutions. This role is pivotal in driving digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a proven track record of implementing Amazon Connect at scale, migrating from legacy platforms, and aligning technology decisions with global compliance standards. Core Responsibilities Solution Architecture & Design Define target architecture for Amazon Connect across voice, chat, and tasks, ensuring high availability, disaster recovery, and multi-region resilience. Apply AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM systems, and identity management solutions. Build API-driven architectures, event streams, and real-time analytics pipelines using AWS services (Lambda, EventBridge, Kinesis, Glue, Athena). Security, Compliance & Governance Implement IAM, KMS encryption, VPC networking, and PrivateLink for secure connectivity. Ensure compliance with GDPR/UK GDPR, PCI-DSS, ISO 27001, and sector-specific standards (e.g., NHS DSP Toolkit, HIPAA). Define data retention policies, PIA/DPIA frameworks, and lawful intercept/emergency call handling. DevOps & Automation Establish CI/CD pipelines for flows, Lambda, Lex bots, and infrastructure using CloudFormation/Terraform/CDK. Implement automated testing and version control for safe, repeatable deployments. Operational Excellence Define KPIs/SLAs (AHT, CSAT/NPS, abandonment rates) and build real-time dashboards for performance monitoring. Lead capacity planning, incident management, and continuous improvement initiatives. Stakeholder Engagement Conduct CxO-level workshops, translate business objectives into technical roadmaps, and maintain governance with PMO and regulatory bodies. Prepare investment cases, TCO/ROI analyses, and compliance documentation for audits. Required Qualifications 15+ years in architecture/engineering, 10+ years in contact centre technologies, 5+ years with Amazon Connect. Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations. Expertise in AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001, NHS DSP Toolkit). Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python). Preferred Qualifications AWS Solutions Architect Professional and Amazon Connect specialization. Experience with Contact Lens, Wisdom/Q in Connect, Voice ID, and outbound campaigns. Sector experience in healthcare/public sector or regulated industries. Familiarity with SIP, telephony routing, and Ofcom regulations. Success Metrics Delivery of secure, compliant architecture aligned to global regulatory standards. Achieve 99.99% availability, measurable improvements in CSAT/NPS, and reduced AHT. Full migration from legacy platforms within agreed timelines and governance frameworks. Compliance & Regulatory Assurance This role requires strict adherence to international data protection laws, financial and healthcare compliance mandates, and cloud security best practices. The architect will be accountable for producing audit-ready documentation, risk assessments, and governance artefacts for regulators worldwide.
Chief Technology Officer (CTO) - Hands-On Back-End Developer Remote-Friendly London HQ Award-Winning Agricultural Technology Software Company Join an award-winning agricultural analytics software company that's redefining sustainable food production through data-driven technology . We're seeking a hands-on Chief Technology Officer (CTO) an exceptional technical leader who thrives on both strategic vision and deep technical execution . Role Overview As CTO, you'll lead the technical direction of our cutting-edge agricultural technology platform, while remaining deeply involved in hands-on back-end development . You'll architect scalable systems, drive innovation in sustainable technology, and guide a talented engineering team to deliver data-rich solutions that improve farm economics, productivity, and environmental impact . Key Responsibilities Lead technical strategy and oversee architecture for scalable, data-driven systems. Remain actively hands-on , designing and developing high-performance C#/.NET back-end systems . Mentor and guide a growing team of developers setting technical standards and driving best practices. Oversee end-to-end solution delivery, ensuring performance, security, and maintainability. Collaborate cross-functionally with data scientists, agronomists, and stakeholders to shape product direction. Own cloud infrastructure strategy and implementation on Microsoft Azure . Lead innovation in sustainability-focused agricultural technology and analytics . Contribute to recruitment and technical assessment (including coding challenge design and review). Candidate Assessment Process Our selection process includes a LeetCode-style technical challenge to evaluate: Algorithmic problem-solving Data structures and computational efficiency Code quality and optimisation under time constraints Ideal Candidate Profile Academic and Professional Background Degree/Masters/PhD in Computer Science, Data Science, or a related discipline Proven experience as a Back-End Developer / Engineering Lead / CTO in data-heavy environments Demonstrable history of technical excellence and leadership in commercial software development Technical Expertise Advanced proficiency in C# / .NET Core / .NET Framework Strong command of Azure Cloud Services Deep experience with SQL Server and high-volume transactional systems Expertise in data architecture, performance optimisation , and scalable software design Solid understanding of algorithms, data structures, and computational complexity Bonus: Experience in FinTech or structured data environments with high reliability and scale Leadership Skills Visionary mindset with a hands-on engineering ethos Proven ability to scale teams and systems effectively Strategic decision-making with practical, code-level insight Strong communicator and collaborator across multidisciplinary teams Passion for fostering innovation and mentoring engineering talent Personal Attributes Exceptional attention to detail and analytical rigour Strong communication and collaboration skills Innovative and pragmatic problem solver Calm and decisive under pressure Genuine passion for sustainable technology and real-world impact What We Offer Remote flexibility with a London-based HQ Opportunity to lead cutting-edge agricultural technology development Work alongside respected professionals in a purpose-driven company Competitive salary plus company share scheme Platform to make a tangible impact on global sustainability
31/10/2025
Full time
Chief Technology Officer (CTO) - Hands-On Back-End Developer Remote-Friendly London HQ Award-Winning Agricultural Technology Software Company Join an award-winning agricultural analytics software company that's redefining sustainable food production through data-driven technology . We're seeking a hands-on Chief Technology Officer (CTO) an exceptional technical leader who thrives on both strategic vision and deep technical execution . Role Overview As CTO, you'll lead the technical direction of our cutting-edge agricultural technology platform, while remaining deeply involved in hands-on back-end development . You'll architect scalable systems, drive innovation in sustainable technology, and guide a talented engineering team to deliver data-rich solutions that improve farm economics, productivity, and environmental impact . Key Responsibilities Lead technical strategy and oversee architecture for scalable, data-driven systems. Remain actively hands-on , designing and developing high-performance C#/.NET back-end systems . Mentor and guide a growing team of developers setting technical standards and driving best practices. Oversee end-to-end solution delivery, ensuring performance, security, and maintainability. Collaborate cross-functionally with data scientists, agronomists, and stakeholders to shape product direction. Own cloud infrastructure strategy and implementation on Microsoft Azure . Lead innovation in sustainability-focused agricultural technology and analytics . Contribute to recruitment and technical assessment (including coding challenge design and review). Candidate Assessment Process Our selection process includes a LeetCode-style technical challenge to evaluate: Algorithmic problem-solving Data structures and computational efficiency Code quality and optimisation under time constraints Ideal Candidate Profile Academic and Professional Background Degree/Masters/PhD in Computer Science, Data Science, or a related discipline Proven experience as a Back-End Developer / Engineering Lead / CTO in data-heavy environments Demonstrable history of technical excellence and leadership in commercial software development Technical Expertise Advanced proficiency in C# / .NET Core / .NET Framework Strong command of Azure Cloud Services Deep experience with SQL Server and high-volume transactional systems Expertise in data architecture, performance optimisation , and scalable software design Solid understanding of algorithms, data structures, and computational complexity Bonus: Experience in FinTech or structured data environments with high reliability and scale Leadership Skills Visionary mindset with a hands-on engineering ethos Proven ability to scale teams and systems effectively Strategic decision-making with practical, code-level insight Strong communicator and collaborator across multidisciplinary teams Passion for fostering innovation and mentoring engineering talent Personal Attributes Exceptional attention to detail and analytical rigour Strong communication and collaboration skills Innovative and pragmatic problem solver Calm and decisive under pressure Genuine passion for sustainable technology and real-world impact What We Offer Remote flexibility with a London-based HQ Opportunity to lead cutting-edge agricultural technology development Work alongside respected professionals in a purpose-driven company Competitive salary plus company share scheme Platform to make a tangible impact on global sustainability
Fully Remote Award-Winning Agricultural Technology Software Company Competitive salary plus company share scheme Chief Technology Officer (CTO) - Hands-On Back-End Developer Remote-Friendly London HQ Award-Winning Agricultural Technology Software Company Join an award-winning agricultural analytics software company that's redefining sustainable food production through data-driven technology .We're seeking a hands-on Chief Technology Officer (CTO) - an exceptional technical leader who thrives on both strategic vision and deep technical execution . Role Overview As CTO, you'll lead the technical direction of our cutting-edge agricultural technology platform, while remaining deeply involved in hands-on back-end development . You'll architect scalable systems, drive innovation in sustainable technology, and guide a talented engineering team to deliver data-rich solutions that improve farm economics, productivity, and environmental impact . Key Responsibilities Lead technical strategy and oversee architecture for scalable, data-driven systems. Remain actively hands-on , designing and developing high-performance C#/.NET back-end systems . Mentor and guide a growing team of developers - setting technical standards and driving best practices. Oversee end-to-end solution delivery, ensuring performance, security, and maintainability. Collaborate cross-functionally with data scientists, agronomists, and stakeholders to shape product direction. Own cloud infrastructure strategy and implementation on Microsoft Azure . Lead innovation in sustainability-focused agricultural technology and analytics . Contribute to recruitment and technical assessment (including coding challenge design and review). Candidate Assessment Process Our selection process includes a LeetCode-style technical challenge to evaluate: Algorithmic problem-solving Data structures and computational efficiency Code quality and optimisation under time constraints Ideal Candidate Profile Academic and Professional Background Degree/Masters/PhD in Computer Science, Data Science, or a related discipline Proven experience as a Back-End Developer / Engineering Lead / CTO in data-heavy environments Demonstrable history of technical excellence and leadership in commercial software development Technical Expertise Advanced proficiency in C# / .NET Core / .NET Framework Strong command of Azure Cloud Services Deep experience with SQL Server and high-volume transactional systems Expertise in data architecture, performance optimisation , and scalable software design Solid understanding of algorithms, data structures, and computational complexity Bonus: Experience in FinTech or structured data environments with high reliability and scale Leadership Skills Visionary mindset with a hands-on engineering ethos Proven ability to scale teams and systems effectively Strategic decision-making with practical, code-level insight Strong communicator and collaborator across multidisciplinary teams Passion for fostering innovation and mentoring engineering talent Personal Attributes Exceptional attention to detail and analytical rigour Strong communication and collaboration skills Innovative and pragmatic problem solver Calm and decisive under pressure Genuine passion for sustainable technology and real-world impact What We Offer Remote flexibility with a London-based HQ Opportunity to lead cutting-edge agricultural technology development Work alongside respected professionals in a purpose-driven company Competitive salary plus company share scheme Platform to make a tangible impact on global sustainability
31/10/2025
Full time
Fully Remote Award-Winning Agricultural Technology Software Company Competitive salary plus company share scheme Chief Technology Officer (CTO) - Hands-On Back-End Developer Remote-Friendly London HQ Award-Winning Agricultural Technology Software Company Join an award-winning agricultural analytics software company that's redefining sustainable food production through data-driven technology .We're seeking a hands-on Chief Technology Officer (CTO) - an exceptional technical leader who thrives on both strategic vision and deep technical execution . Role Overview As CTO, you'll lead the technical direction of our cutting-edge agricultural technology platform, while remaining deeply involved in hands-on back-end development . You'll architect scalable systems, drive innovation in sustainable technology, and guide a talented engineering team to deliver data-rich solutions that improve farm economics, productivity, and environmental impact . Key Responsibilities Lead technical strategy and oversee architecture for scalable, data-driven systems. Remain actively hands-on , designing and developing high-performance C#/.NET back-end systems . Mentor and guide a growing team of developers - setting technical standards and driving best practices. Oversee end-to-end solution delivery, ensuring performance, security, and maintainability. Collaborate cross-functionally with data scientists, agronomists, and stakeholders to shape product direction. Own cloud infrastructure strategy and implementation on Microsoft Azure . Lead innovation in sustainability-focused agricultural technology and analytics . Contribute to recruitment and technical assessment (including coding challenge design and review). Candidate Assessment Process Our selection process includes a LeetCode-style technical challenge to evaluate: Algorithmic problem-solving Data structures and computational efficiency Code quality and optimisation under time constraints Ideal Candidate Profile Academic and Professional Background Degree/Masters/PhD in Computer Science, Data Science, or a related discipline Proven experience as a Back-End Developer / Engineering Lead / CTO in data-heavy environments Demonstrable history of technical excellence and leadership in commercial software development Technical Expertise Advanced proficiency in C# / .NET Core / .NET Framework Strong command of Azure Cloud Services Deep experience with SQL Server and high-volume transactional systems Expertise in data architecture, performance optimisation , and scalable software design Solid understanding of algorithms, data structures, and computational complexity Bonus: Experience in FinTech or structured data environments with high reliability and scale Leadership Skills Visionary mindset with a hands-on engineering ethos Proven ability to scale teams and systems effectively Strategic decision-making with practical, code-level insight Strong communicator and collaborator across multidisciplinary teams Passion for fostering innovation and mentoring engineering talent Personal Attributes Exceptional attention to detail and analytical rigour Strong communication and collaboration skills Innovative and pragmatic problem solver Calm and decisive under pressure Genuine passion for sustainable technology and real-world impact What We Offer Remote flexibility with a London-based HQ Opportunity to lead cutting-edge agricultural technology development Work alongside respected professionals in a purpose-driven company Competitive salary plus company share scheme Platform to make a tangible impact on global sustainability
Department : Information Technology Location : London, Greenford ( on-site working ) About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. Empower Technology. Protect Data. Shape the Future. Join our dynamic IT Security Team where innovation meets impact. We keep the campus connected, secure, and running smoothly, enabling world-class teaching and learning. As an Information Security Technical Analyst , you'll be at the forefront of protecting critical systems, ensuring compliance, and defending institutional data integrity across GBS. What the role involves: Oversees the monitoring, investigating, and reporting of security related events, to include ensuring appropriate closure and mitigation of risks. Engage in planning, initial setup and full-scale rollout of SOC involving multi tenants. Track security alerts in Defender and respond with suitable remediation measures to mitigate risks. Ensure correct deployment and application of governance policies in Microsoft Purview. Creates updates and oversees execution of security assessments and analysis of systems (infrastructure and applications) as needed or in accordance with the security strategic plan. Ensures successful compliance of data protection and security requirements within applicable legislation (e.g., GDPR, UK Data Protection Act etc.). Conducts assessment on the security of new applications and programs prior to installation or upgrade and within the Software Development Lifecycle. Participates in ensuring that Information Security risks are identified, and the risk register is continually maintained and reviewed. Provides monthly risk reporting to the Information Security Manager. Responsible for ensuring that all servers and other IT related equipment is hardened against industry security best practices and standards. Performs audits of firewall(s), log management, intrusion detection systems, and content filtering controls (email, DLP and other technical controls). Conducts internal security audits and reviews as needed, together with appropriate recommendations and conclusions. Identifies and addresses computer vulnerabilities in internal servers, external servers, and applications (cloud or on-premises) and collaborates with stakeholders to ensure associated risks are mitigated and closed. Follows the Security Incident Management Response Policy in responding to security incidents and guides the Incident Response Team in handling information security incidents, to include advising and participating in remediation, closure and lessons learned. Understands and monitors vulnerabilities, to ensure appropriate classification in line with policy, satisfactory closure, and mitigation. What Experience/Skills are required: Bachelor's degree in computer science or information sciences, or in a similar field. Possess certifications from accredited bodies, including Microsoft SC-200, Certified SOC Analyst (CSA), CompTIA CySA+, GIAC Security Operations Certified (GSOC), GIAC Continuous Monitoring Certification (GMON), GIAC Certified Incident Handler (GCIH), CCNA Cyber Ops, or other specialized security certification that assesses the candidates' security analysis, SOC operations, and incident handling skills. Substantial experience in information security across different industries, platforms, and applications. Experience conducting IT compliance assessments (IT General Controls and Audits, PCI, NIST CSF etc.) Experience working on implementation in a SOC environment. Experience working in Microsoft Defender, Microsoft Purview and Microsoft Sentinel is essential. Experience in or understanding of penetration testing and hacking techniques. Experience across applying NIST CSF, ITIL, ISO 27001, ISO and other best practice standards Desirable Experience/Skills: In-depth knowledge of architecture, engineering, and operations of at least one enterprise SIEM platform (e.g., ArcSight, Splunk, Nitro/McAfee Enterprise Security Manager, QRadar, LogLogic). Understanding of event and incident investigations and incident response in a 24/7 SOC environment. Proficiency in configuring and managing security technologies such as firewalls, IDS/IPS, SIEM, DLP, and Endpoint protection solutions. Good understanding and knowledge of security concepts, protocols, processes, architectures, and platforms (authentication and access control technologies, intrusion detection, network traffic analysis, Web Application Firewalls, Encryption and Key Management, SIEM technology, incident handling, media/malware analysis, etc.) Good knowledge of cloud technologies, architecture, and security controls. Ability to define problems, collect data, establish facts, and draw valid conclusions (problem solving and analytics). Why Join Us: At GBS, you'll play a key role in shaping secure digital experiences for thousands of students and staff. We offer : A forward-thinking, collaborative environment Opportunities for professional development and tuition reimbursement for career development Competitive salary and benefits package The chance to make a real difference in higher education security Discretionary annual performance bonus 25 days annual leave, plus 8 public holidays with 1 day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme, discounts platform and much more £500 award employee referral scheme Employee Testimonial: The trust placed in me by the company has been like nothing I've ever experienced. This confidence has empowered me to take on new challenges and grow professionally. The support throughout my employment has been very focused and nurturing, providing me with the resources and guidance needed to excel. Regular feedback and opportunities for professional development have been instrumental in honing my skills and advancing my career. The company's commitment to my growth has not only enhanced my capabilities but also fostered a deep sense of loyalty and motivation to contribute to our collective success. - Ahad Shaikh (Professional Services Employee) GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
31/10/2025
Full time
Department : Information Technology Location : London, Greenford ( on-site working ) About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. Empower Technology. Protect Data. Shape the Future. Join our dynamic IT Security Team where innovation meets impact. We keep the campus connected, secure, and running smoothly, enabling world-class teaching and learning. As an Information Security Technical Analyst , you'll be at the forefront of protecting critical systems, ensuring compliance, and defending institutional data integrity across GBS. What the role involves: Oversees the monitoring, investigating, and reporting of security related events, to include ensuring appropriate closure and mitigation of risks. Engage in planning, initial setup and full-scale rollout of SOC involving multi tenants. Track security alerts in Defender and respond with suitable remediation measures to mitigate risks. Ensure correct deployment and application of governance policies in Microsoft Purview. Creates updates and oversees execution of security assessments and analysis of systems (infrastructure and applications) as needed or in accordance with the security strategic plan. Ensures successful compliance of data protection and security requirements within applicable legislation (e.g., GDPR, UK Data Protection Act etc.). Conducts assessment on the security of new applications and programs prior to installation or upgrade and within the Software Development Lifecycle. Participates in ensuring that Information Security risks are identified, and the risk register is continually maintained and reviewed. Provides monthly risk reporting to the Information Security Manager. Responsible for ensuring that all servers and other IT related equipment is hardened against industry security best practices and standards. Performs audits of firewall(s), log management, intrusion detection systems, and content filtering controls (email, DLP and other technical controls). Conducts internal security audits and reviews as needed, together with appropriate recommendations and conclusions. Identifies and addresses computer vulnerabilities in internal servers, external servers, and applications (cloud or on-premises) and collaborates with stakeholders to ensure associated risks are mitigated and closed. Follows the Security Incident Management Response Policy in responding to security incidents and guides the Incident Response Team in handling information security incidents, to include advising and participating in remediation, closure and lessons learned. Understands and monitors vulnerabilities, to ensure appropriate classification in line with policy, satisfactory closure, and mitigation. What Experience/Skills are required: Bachelor's degree in computer science or information sciences, or in a similar field. Possess certifications from accredited bodies, including Microsoft SC-200, Certified SOC Analyst (CSA), CompTIA CySA+, GIAC Security Operations Certified (GSOC), GIAC Continuous Monitoring Certification (GMON), GIAC Certified Incident Handler (GCIH), CCNA Cyber Ops, or other specialized security certification that assesses the candidates' security analysis, SOC operations, and incident handling skills. Substantial experience in information security across different industries, platforms, and applications. Experience conducting IT compliance assessments (IT General Controls and Audits, PCI, NIST CSF etc.) Experience working on implementation in a SOC environment. Experience working in Microsoft Defender, Microsoft Purview and Microsoft Sentinel is essential. Experience in or understanding of penetration testing and hacking techniques. Experience across applying NIST CSF, ITIL, ISO 27001, ISO and other best practice standards Desirable Experience/Skills: In-depth knowledge of architecture, engineering, and operations of at least one enterprise SIEM platform (e.g., ArcSight, Splunk, Nitro/McAfee Enterprise Security Manager, QRadar, LogLogic). Understanding of event and incident investigations and incident response in a 24/7 SOC environment. Proficiency in configuring and managing security technologies such as firewalls, IDS/IPS, SIEM, DLP, and Endpoint protection solutions. Good understanding and knowledge of security concepts, protocols, processes, architectures, and platforms (authentication and access control technologies, intrusion detection, network traffic analysis, Web Application Firewalls, Encryption and Key Management, SIEM technology, incident handling, media/malware analysis, etc.) Good knowledge of cloud technologies, architecture, and security controls. Ability to define problems, collect data, establish facts, and draw valid conclusions (problem solving and analytics). Why Join Us: At GBS, you'll play a key role in shaping secure digital experiences for thousands of students and staff. We offer : A forward-thinking, collaborative environment Opportunities for professional development and tuition reimbursement for career development Competitive salary and benefits package The chance to make a real difference in higher education security Discretionary annual performance bonus 25 days annual leave, plus 8 public holidays with 1 day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme, discounts platform and much more £500 award employee referral scheme Employee Testimonial: The trust placed in me by the company has been like nothing I've ever experienced. This confidence has empowered me to take on new challenges and grow professionally. The support throughout my employment has been very focused and nurturing, providing me with the resources and guidance needed to excel. Regular feedback and opportunities for professional development have been instrumental in honing my skills and advancing my career. The company's commitment to my growth has not only enhanced my capabilities but also fostered a deep sense of loyalty and motivation to contribute to our collective success. - Ahad Shaikh (Professional Services Employee) GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Department : Information Technology Location : London, Greenford ( on-site working ) About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. Empower Technology. Protect Data. Shape the Future. Join our dynamic IT Security Team where innovation meets impact. We keep the campus connected, secure, and running smoothly, enabling world-class teaching and learning. As an Information Security Technical Analyst , you'll be at the forefront of protecting critical systems, ensuring compliance, and defending institutional data integrity across GBS. What the role involves: Oversees the monitoring, investigating, and reporting of security related events, to include ensuring appropriate closure and mitigation of risks. Engage in planning, initial setup and full-scale rollout of SOC involving multi tenants. Track security alerts in Defender and respond with suitable remediation measures to mitigate risks. Ensure correct deployment and application of governance policies in Microsoft Purview. Creates updates and oversees execution of security assessments and analysis of systems (infrastructure and applications) as needed or in accordance with the security strategic plan. Ensures successful compliance of data protection and security requirements within applicable legislation (e.g., GDPR, UK Data Protection Act etc.). Conducts assessment on the security of new applications and programs prior to installation or upgrade and within the Software Development Lifecycle. Participates in ensuring that Information Security risks are identified, and the risk register is continually maintained and reviewed. Provides monthly risk reporting to the Information Security Manager. Responsible for ensuring that all servers and other IT related equipment is hardened against industry security best practices and standards. Performs audits of firewall(s), log management, intrusion detection systems, and content filtering controls (email, DLP and other technical controls). Conducts internal security audits and reviews as needed, together with appropriate recommendations and conclusions. Identifies and addresses computer vulnerabilities in internal servers, external servers, and applications (cloud or on-premises) and collaborates with stakeholders to ensure associated risks are mitigated and closed. Follows the Security Incident Management Response Policy in responding to security incidents and guides the Incident Response Team in handling information security incidents, to include advising and participating in remediation, closure and lessons learned. Understands and monitors vulnerabilities, to ensure appropriate classification in line with policy, satisfactory closure, and mitigation. What Experience/Skills are required: Bachelor's degree in computer science or information sciences, or in a similar field. Possess certifications from accredited bodies, including Microsoft SC-200, Certified SOC Analyst (CSA), CompTIA CySA+, GIAC Security Operations Certified (GSOC), GIAC Continuous Monitoring Certification (GMON), GIAC Certified Incident Handler (GCIH), CCNA Cyber Ops, or other specialized security certification that assesses the candidates' security analysis, SOC operations, and incident handling skills. Substantial experience in information security across different industries, platforms, and applications. Experience conducting IT compliance assessments (IT General Controls and Audits, PCI, NIST CSF etc.) Experience working on implementation in a SOC environment. Experience working in Microsoft Defender, Microsoft Purview and Microsoft Sentinel is essential. Experience in or understanding of penetration testing and hacking techniques. Experience across applying NIST CSF, ITIL, ISO 27001, ISO and other best practice standards Desirable Experience/Skills: In-depth knowledge of architecture, engineering, and operations of at least one enterprise SIEM platform (e.g., ArcSight, Splunk, Nitro/McAfee Enterprise Security Manager, QRadar, LogLogic). Understanding of event and incident investigations and incident response in a 24/7 SOC environment. Proficiency in configuring and managing security technologies such as firewalls, IDS/IPS, SIEM, DLP, and Endpoint protection solutions. Good understanding and knowledge of security concepts, protocols, processes, architectures, and platforms (authentication and access control technologies, intrusion detection, network traffic analysis, Web Application Firewalls, Encryption and Key Management, SIEM technology, incident handling, media/malware analysis, etc.) Good knowledge of cloud technologies, architecture, and security controls. Ability to define problems, collect data, establish facts, and draw valid conclusions (problem solving and analytics). Why Join Us: At GBS, you'll play a key role in shaping secure digital experiences for thousands of students and staff. We offer : A forward-thinking, collaborative environment Opportunities for professional development and tuition reimbursement for career development Competitive salary and benefits package The chance to make a real difference in higher education security Discretionary annual performance bonus 25 days annual leave, plus 8 public holidays with 1 day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme, discounts platform and much more £500 award employee referral scheme Employee Testimonial: The trust placed in me by the company has been like nothing I've ever experienced. This confidence has empowered me to take on new challenges and grow professionally. The support throughout my employment has been very focused and nurturing, providing me with the resources and guidance needed to excel. Regular feedback and opportunities for professional development have been instrumental in honing my skills and advancing my career. The company's commitment to my growth has not only enhanced my capabilities but also fostered a deep sense of loyalty and motivation to contribute to our collective success. - Ahad Shaikh (Professional Services Employee) GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
31/10/2025
Full time
Department : Information Technology Location : London, Greenford ( on-site working ) About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. Empower Technology. Protect Data. Shape the Future. Join our dynamic IT Security Team where innovation meets impact. We keep the campus connected, secure, and running smoothly, enabling world-class teaching and learning. As an Information Security Technical Analyst , you'll be at the forefront of protecting critical systems, ensuring compliance, and defending institutional data integrity across GBS. What the role involves: Oversees the monitoring, investigating, and reporting of security related events, to include ensuring appropriate closure and mitigation of risks. Engage in planning, initial setup and full-scale rollout of SOC involving multi tenants. Track security alerts in Defender and respond with suitable remediation measures to mitigate risks. Ensure correct deployment and application of governance policies in Microsoft Purview. Creates updates and oversees execution of security assessments and analysis of systems (infrastructure and applications) as needed or in accordance with the security strategic plan. Ensures successful compliance of data protection and security requirements within applicable legislation (e.g., GDPR, UK Data Protection Act etc.). Conducts assessment on the security of new applications and programs prior to installation or upgrade and within the Software Development Lifecycle. Participates in ensuring that Information Security risks are identified, and the risk register is continually maintained and reviewed. Provides monthly risk reporting to the Information Security Manager. Responsible for ensuring that all servers and other IT related equipment is hardened against industry security best practices and standards. Performs audits of firewall(s), log management, intrusion detection systems, and content filtering controls (email, DLP and other technical controls). Conducts internal security audits and reviews as needed, together with appropriate recommendations and conclusions. Identifies and addresses computer vulnerabilities in internal servers, external servers, and applications (cloud or on-premises) and collaborates with stakeholders to ensure associated risks are mitigated and closed. Follows the Security Incident Management Response Policy in responding to security incidents and guides the Incident Response Team in handling information security incidents, to include advising and participating in remediation, closure and lessons learned. Understands and monitors vulnerabilities, to ensure appropriate classification in line with policy, satisfactory closure, and mitigation. What Experience/Skills are required: Bachelor's degree in computer science or information sciences, or in a similar field. Possess certifications from accredited bodies, including Microsoft SC-200, Certified SOC Analyst (CSA), CompTIA CySA+, GIAC Security Operations Certified (GSOC), GIAC Continuous Monitoring Certification (GMON), GIAC Certified Incident Handler (GCIH), CCNA Cyber Ops, or other specialized security certification that assesses the candidates' security analysis, SOC operations, and incident handling skills. Substantial experience in information security across different industries, platforms, and applications. Experience conducting IT compliance assessments (IT General Controls and Audits, PCI, NIST CSF etc.) Experience working on implementation in a SOC environment. Experience working in Microsoft Defender, Microsoft Purview and Microsoft Sentinel is essential. Experience in or understanding of penetration testing and hacking techniques. Experience across applying NIST CSF, ITIL, ISO 27001, ISO and other best practice standards Desirable Experience/Skills: In-depth knowledge of architecture, engineering, and operations of at least one enterprise SIEM platform (e.g., ArcSight, Splunk, Nitro/McAfee Enterprise Security Manager, QRadar, LogLogic). Understanding of event and incident investigations and incident response in a 24/7 SOC environment. Proficiency in configuring and managing security technologies such as firewalls, IDS/IPS, SIEM, DLP, and Endpoint protection solutions. Good understanding and knowledge of security concepts, protocols, processes, architectures, and platforms (authentication and access control technologies, intrusion detection, network traffic analysis, Web Application Firewalls, Encryption and Key Management, SIEM technology, incident handling, media/malware analysis, etc.) Good knowledge of cloud technologies, architecture, and security controls. Ability to define problems, collect data, establish facts, and draw valid conclusions (problem solving and analytics). Why Join Us: At GBS, you'll play a key role in shaping secure digital experiences for thousands of students and staff. We offer : A forward-thinking, collaborative environment Opportunities for professional development and tuition reimbursement for career development Competitive salary and benefits package The chance to make a real difference in higher education security Discretionary annual performance bonus 25 days annual leave, plus 8 public holidays with 1 day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme, discounts platform and much more £500 award employee referral scheme Employee Testimonial: The trust placed in me by the company has been like nothing I've ever experienced. This confidence has empowered me to take on new challenges and grow professionally. The support throughout my employment has been very focused and nurturing, providing me with the resources and guidance needed to excel. Regular feedback and opportunities for professional development have been instrumental in honing my skills and advancing my career. The company's commitment to my growth has not only enhanced my capabilities but also fostered a deep sense of loyalty and motivation to contribute to our collective success. - Ahad Shaikh (Professional Services Employee) GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Department : Information Technology Location : London, Greenford ( on-site working ) About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. Empower Technology. Protect Data. Shape the Future. Join our dynamic IT Security Team where innovation meets impact. We keep the campus connected, secure, and running smoothly, enabling world-class teaching and learning. As an Information Security Technical Analyst , you'll be at the forefront of protecting critical systems, ensuring compliance, and defending institutional data integrity across GBS. What the role involves: Oversees the monitoring, investigating, and reporting of security related events, to include ensuring appropriate closure and mitigation of risks. Engage in planning, initial setup and full-scale rollout of SOC involving multi tenants. Track security alerts in Defender and respond with suitable remediation measures to mitigate risks. Ensure correct deployment and application of governance policies in Microsoft Purview. Creates updates and oversees execution of security assessments and analysis of systems (infrastructure and applications) as needed or in accordance with the security strategic plan. Ensures successful compliance of data protection and security requirements within applicable legislation (e.g., GDPR, UK Data Protection Act etc.). Conducts assessment on the security of new applications and programs prior to installation or upgrade and within the Software Development Lifecycle. Participates in ensuring that Information Security risks are identified, and the risk register is continually maintained and reviewed. Provides monthly risk reporting to the Information Security Manager. Responsible for ensuring that all servers and other IT related equipment is hardened against industry security best practices and standards. Performs audits of firewall(s), log management, intrusion detection systems, and content filtering controls (email, DLP and other technical controls). Conducts internal security audits and reviews as needed, together with appropriate recommendations and conclusions. Identifies and addresses computer vulnerabilities in internal servers, external servers, and applications (cloud or on-premises) and collaborates with stakeholders to ensure associated risks are mitigated and closed. Follows the Security Incident Management Response Policy in responding to security incidents and guides the Incident Response Team in handling information security incidents, to include advising and participating in remediation, closure and lessons learned. Understands and monitors vulnerabilities, to ensure appropriate classification in line with policy, satisfactory closure, and mitigation. What Experience/Skills are required: Bachelor's degree in computer science or information sciences, or in a similar field. Possess certifications from accredited bodies, including Microsoft SC-200, Certified SOC Analyst (CSA), CompTIA CySA+, GIAC Security Operations Certified (GSOC), GIAC Continuous Monitoring Certification (GMON), GIAC Certified Incident Handler (GCIH), CCNA Cyber Ops, or other specialized security certification that assesses the candidates' security analysis, SOC operations, and incident handling skills. Substantial experience in information security across different industries, platforms, and applications. Experience conducting IT compliance assessments (IT General Controls and Audits, PCI, NIST CSF etc.) Experience working on implementation in a SOC environment. Experience working in Microsoft Defender, Microsoft Purview and Microsoft Sentinel is essential. Experience in or understanding of penetration testing and hacking techniques. Experience across applying NIST CSF, ITIL, ISO 27001, ISO and other best practice standards Desirable Experience/Skills: In-depth knowledge of architecture, engineering, and operations of at least one enterprise SIEM platform (e.g., ArcSight, Splunk, Nitro/McAfee Enterprise Security Manager, QRadar, LogLogic). Understanding of event and incident investigations and incident response in a 24/7 SOC environment. Proficiency in configuring and managing security technologies such as firewalls, IDS/IPS, SIEM, DLP, and Endpoint protection solutions. Good understanding and knowledge of security concepts, protocols, processes, architectures, and platforms (authentication and access control technologies, intrusion detection, network traffic analysis, Web Application Firewalls, Encryption and Key Management, SIEM technology, incident handling, media/malware analysis, etc.) Good knowledge of cloud technologies, architecture, and security controls. Ability to define problems, collect data, establish facts, and draw valid conclusions (problem solving and analytics). Why Join Us: At GBS, you'll play a key role in shaping secure digital experiences for thousands of students and staff. We offer : A forward-thinking, collaborative environment Opportunities for professional development and tuition reimbursement for career development Competitive salary and benefits package The chance to make a real difference in higher education security Discretionary annual performance bonus 25 days annual leave, plus 8 public holidays with 1 day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme, discounts platform and much more £500 award employee referral scheme Employee Testimonial: The trust placed in me by the company has been like nothing I've ever experienced. This confidence has empowered me to take on new challenges and grow professionally. The support throughout my employment has been very focused and nurturing, providing me with the resources and guidance needed to excel. Regular feedback and opportunities for professional development have been instrumental in honing my skills and advancing my career. The company's commitment to my growth has not only enhanced my capabilities but also fostered a deep sense of loyalty and motivation to contribute to our collective success. - Ahad Shaikh (Professional Services Employee) GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
31/10/2025
Full time
Department : Information Technology Location : London, Greenford ( on-site working ) About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. Empower Technology. Protect Data. Shape the Future. Join our dynamic IT Security Team where innovation meets impact. We keep the campus connected, secure, and running smoothly, enabling world-class teaching and learning. As an Information Security Technical Analyst , you'll be at the forefront of protecting critical systems, ensuring compliance, and defending institutional data integrity across GBS. What the role involves: Oversees the monitoring, investigating, and reporting of security related events, to include ensuring appropriate closure and mitigation of risks. Engage in planning, initial setup and full-scale rollout of SOC involving multi tenants. Track security alerts in Defender and respond with suitable remediation measures to mitigate risks. Ensure correct deployment and application of governance policies in Microsoft Purview. Creates updates and oversees execution of security assessments and analysis of systems (infrastructure and applications) as needed or in accordance with the security strategic plan. Ensures successful compliance of data protection and security requirements within applicable legislation (e.g., GDPR, UK Data Protection Act etc.). Conducts assessment on the security of new applications and programs prior to installation or upgrade and within the Software Development Lifecycle. Participates in ensuring that Information Security risks are identified, and the risk register is continually maintained and reviewed. Provides monthly risk reporting to the Information Security Manager. Responsible for ensuring that all servers and other IT related equipment is hardened against industry security best practices and standards. Performs audits of firewall(s), log management, intrusion detection systems, and content filtering controls (email, DLP and other technical controls). Conducts internal security audits and reviews as needed, together with appropriate recommendations and conclusions. Identifies and addresses computer vulnerabilities in internal servers, external servers, and applications (cloud or on-premises) and collaborates with stakeholders to ensure associated risks are mitigated and closed. Follows the Security Incident Management Response Policy in responding to security incidents and guides the Incident Response Team in handling information security incidents, to include advising and participating in remediation, closure and lessons learned. Understands and monitors vulnerabilities, to ensure appropriate classification in line with policy, satisfactory closure, and mitigation. What Experience/Skills are required: Bachelor's degree in computer science or information sciences, or in a similar field. Possess certifications from accredited bodies, including Microsoft SC-200, Certified SOC Analyst (CSA), CompTIA CySA+, GIAC Security Operations Certified (GSOC), GIAC Continuous Monitoring Certification (GMON), GIAC Certified Incident Handler (GCIH), CCNA Cyber Ops, or other specialized security certification that assesses the candidates' security analysis, SOC operations, and incident handling skills. Substantial experience in information security across different industries, platforms, and applications. Experience conducting IT compliance assessments (IT General Controls and Audits, PCI, NIST CSF etc.) Experience working on implementation in a SOC environment. Experience working in Microsoft Defender, Microsoft Purview and Microsoft Sentinel is essential. Experience in or understanding of penetration testing and hacking techniques. Experience across applying NIST CSF, ITIL, ISO 27001, ISO and other best practice standards Desirable Experience/Skills: In-depth knowledge of architecture, engineering, and operations of at least one enterprise SIEM platform (e.g., ArcSight, Splunk, Nitro/McAfee Enterprise Security Manager, QRadar, LogLogic). Understanding of event and incident investigations and incident response in a 24/7 SOC environment. Proficiency in configuring and managing security technologies such as firewalls, IDS/IPS, SIEM, DLP, and Endpoint protection solutions. Good understanding and knowledge of security concepts, protocols, processes, architectures, and platforms (authentication and access control technologies, intrusion detection, network traffic analysis, Web Application Firewalls, Encryption and Key Management, SIEM technology, incident handling, media/malware analysis, etc.) Good knowledge of cloud technologies, architecture, and security controls. Ability to define problems, collect data, establish facts, and draw valid conclusions (problem solving and analytics). Why Join Us: At GBS, you'll play a key role in shaping secure digital experiences for thousands of students and staff. We offer : A forward-thinking, collaborative environment Opportunities for professional development and tuition reimbursement for career development Competitive salary and benefits package The chance to make a real difference in higher education security Discretionary annual performance bonus 25 days annual leave, plus 8 public holidays with 1 day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme, discounts platform and much more £500 award employee referral scheme Employee Testimonial: The trust placed in me by the company has been like nothing I've ever experienced. This confidence has empowered me to take on new challenges and grow professionally. The support throughout my employment has been very focused and nurturing, providing me with the resources and guidance needed to excel. Regular feedback and opportunities for professional development have been instrumental in honing my skills and advancing my career. The company's commitment to my growth has not only enhanced my capabilities but also fostered a deep sense of loyalty and motivation to contribute to our collective success. - Ahad Shaikh (Professional Services Employee) GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Senior Backend Engineer (Platform & Security) We are seeking a deeply technical and security-minded Senior Backend Engineer to join a newly-founded, high-impact AI joint venture. Backed by five of the world's leading telecommunications giants, our mission is to restore trust in global voice communication. We are building a new category of network-native B2C security, moving from reactive, in-call analysis to proactive, pre-call verification that stops fraud before it starts. This is not a typical Back End role. You will be the Stability & Monetization Owner, the foundational engineer responsible for two of the most critical pillars of our platform: our monetization engine and our Zero Trust security architecture. You will build the systems that protect our users' most sensitive data, including PII and biometric voiceprints, while navigating complex global compliance laws. You will also build the metering and entitlements engine that powers our entire freemium business model. This position offers a unique opportunity to build a globally-scalable, highly secure, and compliant platform from the ground up. If you believe security and privacy are non-negotiable product features and you are excited by the challenge of building the commercial and trust-based foundation of a new product category, this role is for you. Key Responsibilities Monetization & Platform Architecture Design, build, and own the end-to-end metering and entitlements system that powers our freemium business model, targeting a 30% premium conversion rate. Architect and manage our core database solutions (eg, PostgreSQL for user data, Redis for high-speed caching), ensuring high availability, scalability, and security for call logs and user-profiles. Develop core, non-feature-specific Back End services such as user account management, settings, and asynchronous task processing via our AI Service Bus (eg, Apache Kafka). Security & Trust Implementation Serve as the primary engineering owner for implementing our application-layer Zero Trust architecture, working hand-in-glove with our DevOps and InfoSec partners. Implement robust authentication and authorization services (eg, Role-Based Access Control) for all internal and external APIs, ensuring strict adherence to the Principle of Least Privilege (PoLP). Implement industry-leading data security practices for handling highly sensitive PII and biometric data (voiceprints), ensuring end-to-end encryption for all data in transit (mTLS) and at rest (AES-256). Compliance-as-Code & Observability Collaborate with legal and product teams to translate complex global privacy laws (eg, Germany's GDPR, South Korea's PIPA, United Arab Emirates's PDPL) into concrete engineering logic. Build and maintain the Policy Engine that enables our platform to be jurisdiction-aware, dynamically managing data handling, consent flows, and feature-gating based on user location. Partner with the DevOps Engineer to create comprehensive logging, monitoring, and analytics systems (eg, using Prometheus, Grafana, OpenTelemetry) to provide deep visibility into platform health, security events, and business KPIs. Required Qualifications Education & Experience Bachelor's degree in Computer Science or a related technical field. 5+ years of hands-on experience in Back End engineering, building and maintaining high-availability, scalable services in a production environment. Technical & Platform Skills Deep proficiency and hands-on production experience in Go (Golang our stack). Go is the required language for this role as we are standardizing it for our core platform and security services. Strong architectural knowledge of database solutions, including relational (eg, PostgreSQL) and caching (eg, Redis) systems. Demonstrated experience building services on a major cloud platform (eg, AWS, Azure, GCP). Strong understanding of distributed systems, microservices architecture, and API design. Security & Compliance A deep and demonstrable security-first mindset. Hands-on experience implementing security best practices at the application layer, including authentication (eg, OAuth 2.0, JWT), authorization (RBAC), and data encryption. Experience in securely handling and storing sensitive user data (PII). This is a permanent position with hybrid working of two days a week in the central London office and the rest WFH. The salary is very much Dependent on experience with a guide between £110k-£140K basic + package.
31/10/2025
Full time
Senior Backend Engineer (Platform & Security) We are seeking a deeply technical and security-minded Senior Backend Engineer to join a newly-founded, high-impact AI joint venture. Backed by five of the world's leading telecommunications giants, our mission is to restore trust in global voice communication. We are building a new category of network-native B2C security, moving from reactive, in-call analysis to proactive, pre-call verification that stops fraud before it starts. This is not a typical Back End role. You will be the Stability & Monetization Owner, the foundational engineer responsible for two of the most critical pillars of our platform: our monetization engine and our Zero Trust security architecture. You will build the systems that protect our users' most sensitive data, including PII and biometric voiceprints, while navigating complex global compliance laws. You will also build the metering and entitlements engine that powers our entire freemium business model. This position offers a unique opportunity to build a globally-scalable, highly secure, and compliant platform from the ground up. If you believe security and privacy are non-negotiable product features and you are excited by the challenge of building the commercial and trust-based foundation of a new product category, this role is for you. Key Responsibilities Monetization & Platform Architecture Design, build, and own the end-to-end metering and entitlements system that powers our freemium business model, targeting a 30% premium conversion rate. Architect and manage our core database solutions (eg, PostgreSQL for user data, Redis for high-speed caching), ensuring high availability, scalability, and security for call logs and user-profiles. Develop core, non-feature-specific Back End services such as user account management, settings, and asynchronous task processing via our AI Service Bus (eg, Apache Kafka). Security & Trust Implementation Serve as the primary engineering owner for implementing our application-layer Zero Trust architecture, working hand-in-glove with our DevOps and InfoSec partners. Implement robust authentication and authorization services (eg, Role-Based Access Control) for all internal and external APIs, ensuring strict adherence to the Principle of Least Privilege (PoLP). Implement industry-leading data security practices for handling highly sensitive PII and biometric data (voiceprints), ensuring end-to-end encryption for all data in transit (mTLS) and at rest (AES-256). Compliance-as-Code & Observability Collaborate with legal and product teams to translate complex global privacy laws (eg, Germany's GDPR, South Korea's PIPA, United Arab Emirates's PDPL) into concrete engineering logic. Build and maintain the Policy Engine that enables our platform to be jurisdiction-aware, dynamically managing data handling, consent flows, and feature-gating based on user location. Partner with the DevOps Engineer to create comprehensive logging, monitoring, and analytics systems (eg, using Prometheus, Grafana, OpenTelemetry) to provide deep visibility into platform health, security events, and business KPIs. Required Qualifications Education & Experience Bachelor's degree in Computer Science or a related technical field. 5+ years of hands-on experience in Back End engineering, building and maintaining high-availability, scalable services in a production environment. Technical & Platform Skills Deep proficiency and hands-on production experience in Go (Golang our stack). Go is the required language for this role as we are standardizing it for our core platform and security services. Strong architectural knowledge of database solutions, including relational (eg, PostgreSQL) and caching (eg, Redis) systems. Demonstrated experience building services on a major cloud platform (eg, AWS, Azure, GCP). Strong understanding of distributed systems, microservices architecture, and API design. Security & Compliance A deep and demonstrable security-first mindset. Hands-on experience implementing security best practices at the application layer, including authentication (eg, OAuth 2.0, JWT), authorization (RBAC), and data encryption. Experience in securely handling and storing sensitive user data (PII). This is a permanent position with hybrid working of two days a week in the central London office and the rest WFH. The salary is very much Dependent on experience with a guide between £110k-£140K basic + package.
Principal AWS Architect Location: Glasgow, Scotland, United Kingdom (Hybrid with some travel ) Salary: Excellent rate DOE Role Overview Our client are looking for an experienced Principal AWS Contact Centre Architect to design and deliver cloud-based contact centre solutions at enterprise scale. This role is instrumental in shaping digital transformation initiatives, ensuring regulatory compliance, and implementing secure, resilient, and scalable systems that support omnichannel customer engagement. The ideal candidate will have hands-on experience delivering AWS contact centre solutions, migrating from legacy platforms, and aligning architecture decisions with industry best practices and compliance requirements. Key Responsibilities Architecture & Design Develop robust architecture for contact centre environments spanning voice, chat, and task channels, ensuring high availability, disaster recovery, and multi-region redundancy. Apply AWS Well-Architected Framework principles, embedding enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and identity management systems. Build API-driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis, Glue, Athena, and CloudWatch. Security & Compliance Implement IAM policies, KMS encryption, VPC networking, and PrivateLink to secure data and connectivity. Ensure adherence to GDPR, PCI-DSS, ISO 27001, and industry-specific standards. Develop data retention policies, privacy impact frameworks, and procedures for emergency call handling. DevOps & Automation Establish CI/CD pipelines for Lambda, Lex bots, contact flows, and infrastructure using CloudFormation, Terraform, or CDK. Introduce automated testing, version control, and repeatable deployment practices. Operational Leadership Monitor KPIs/SLAs including AHT, CSAT/NPS, and abandonment rates via dashboards. Drive capacity planning, incident management, and continuous service improvement initiatives. Stakeholder & Governance Engagement Facilitate executive-level workshops, translating business needs into technical roadmaps. Prepare TCO/ROI analyses, investment cases, and maintain audit-ready documentation. Required Experience & Skills 15+ years in architecture or engineering roles, including 10+ years in contact centre technologies. Minimum 5 years implementing AWS Connect solutions at enterprise scale with complex integrations. Proficient with AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong understanding of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001). Hands-on experience with Infrastructure as Code (CloudFormation, Terraform, CDK) and serverless development (Node.js/Python). Preferred Qualifications AWS Solutions Architect - Professional or equivalent certification. Experience with Amazon Connect features: Contact Lens, Wisdom/Q, Voice ID, and outbound campaigns. Familiarity with regulated sectors such as healthcare or public services. Understanding of SIP, telephony routing, and telecom regulations. Performance Goals Deliver a secure, compliant, and resilient AWS contact centre architecture. Maintain high standard platform availability while improving CSAT/NPS metrics. Complete migrations from legacy systems within agreed timeframes and governance standards. Travel & Location Based in Glasgow, Scotland, this hybrid role involves some travel for workshops, cutovers, and vendor engagement.
31/10/2025
Full time
Principal AWS Architect Location: Glasgow, Scotland, United Kingdom (Hybrid with some travel ) Salary: Excellent rate DOE Role Overview Our client are looking for an experienced Principal AWS Contact Centre Architect to design and deliver cloud-based contact centre solutions at enterprise scale. This role is instrumental in shaping digital transformation initiatives, ensuring regulatory compliance, and implementing secure, resilient, and scalable systems that support omnichannel customer engagement. The ideal candidate will have hands-on experience delivering AWS contact centre solutions, migrating from legacy platforms, and aligning architecture decisions with industry best practices and compliance requirements. Key Responsibilities Architecture & Design Develop robust architecture for contact centre environments spanning voice, chat, and task channels, ensuring high availability, disaster recovery, and multi-region redundancy. Apply AWS Well-Architected Framework principles, embedding enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and identity management systems. Build API-driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis, Glue, Athena, and CloudWatch. Security & Compliance Implement IAM policies, KMS encryption, VPC networking, and PrivateLink to secure data and connectivity. Ensure adherence to GDPR, PCI-DSS, ISO 27001, and industry-specific standards. Develop data retention policies, privacy impact frameworks, and procedures for emergency call handling. DevOps & Automation Establish CI/CD pipelines for Lambda, Lex bots, contact flows, and infrastructure using CloudFormation, Terraform, or CDK. Introduce automated testing, version control, and repeatable deployment practices. Operational Leadership Monitor KPIs/SLAs including AHT, CSAT/NPS, and abandonment rates via dashboards. Drive capacity planning, incident management, and continuous service improvement initiatives. Stakeholder & Governance Engagement Facilitate executive-level workshops, translating business needs into technical roadmaps. Prepare TCO/ROI analyses, investment cases, and maintain audit-ready documentation. Required Experience & Skills 15+ years in architecture or engineering roles, including 10+ years in contact centre technologies. Minimum 5 years implementing AWS Connect solutions at enterprise scale with complex integrations. Proficient with AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong understanding of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001). Hands-on experience with Infrastructure as Code (CloudFormation, Terraform, CDK) and serverless development (Node.js/Python). Preferred Qualifications AWS Solutions Architect - Professional or equivalent certification. Experience with Amazon Connect features: Contact Lens, Wisdom/Q, Voice ID, and outbound campaigns. Familiarity with regulated sectors such as healthcare or public services. Understanding of SIP, telephony routing, and telecom regulations. Performance Goals Deliver a secure, compliant, and resilient AWS contact centre architecture. Maintain high standard platform availability while improving CSAT/NPS metrics. Complete migrations from legacy systems within agreed timeframes and governance standards. Travel & Location Based in Glasgow, Scotland, this hybrid role involves some travel for workshops, cutovers, and vendor engagement.
Amazon Connect Architect - Principal Level (15+ Years Experience) Location: Glasgow, Scotland, United Kingdom Reports To: Program Director Employment Type: Contract Travel: Up to 40% (workshops, cutovers, vendor engagements) Role Overview We are seeking a Principal Amazon Connect Architect to lead the design and delivery of enterprise-grade, cloud-based contact centre solutions. This role is pivotal in driving digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a proven track record of implementing Amazon Connect at scale, migrating from Legacy platforms, and aligning technology decisions with global compliance standards. Core Responsibilities Solution Architecture & Design Define target architecture for Amazon Connect across voice, chat, and tasks, ensuring high availability, disaster recovery, and multi-region resilience. Apply AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from Legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM systems, and identity management solutions. Build API-driven architectures, event streams, and Real Time analytics pipelines using AWS services (Lambda, EventBridge, Kinesis, Glue, Athena). Security, Compliance & Governance Implement IAM, KMS encryption, VPC networking, and PrivateLink for secure connectivity. Ensure compliance with GDPR/UK GDPR, PCI-DSS, ISO 27001, and sector-specific standards (eg, NHS DSP Toolkit, HIPAA). Define data retention policies, PIA/DPIA frameworks, and lawful intercept/emergency call handling. DevOps & Automation Establish CI/CD pipelines for flows, Lambda, Lex bots, and infrastructure using CloudFormation/Terraform/CDK. Implement automated testing and version control for safe, repeatable deployments. Operational Excellence Define KPIs/SLAs (AHT, CSAT/NPS, abandonment rates) and build Real Time dashboards for performance monitoring. Lead capacity planning, incident management, and continuous improvement initiatives. Stakeholder Engagement Conduct CxO-level workshops, translate business objectives into technical roadmaps, and maintain governance with PMO and regulatory bodies. Prepare investment cases, TCO/ROI analyses, and compliance documentation for audits. Required Qualifications 15+ years in architecture/engineering, 10+ years in contact centre technologies, 5+ years with Amazon Connect. Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations. Expertise in AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001, NHS DSP Toolkit). Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python). Preferred Qualifications AWS Solutions Architect - Professional and Amazon Connect specialization. Experience with Contact Lens, Wisdom/Q in Connect, Voice ID, and outbound campaigns. Sector experience in healthcare/public sector or regulated industries. Familiarity with SIP, telephony routing, and Ofcom regulations. Success Metrics Delivery of secure, compliant architecture aligned to global regulatory standards. Achieve 99.99% availability, measurable improvements in CSAT/NPS, and reduced AHT. Full migration from Legacy platforms within agreed timelines and governance frameworks. Compliance & Regulatory Assurance This role requires strict adherence to international data protection laws, financial and healthcare compliance mandates, and cloud security best practices. The architect will be accountable for producing audit-ready documentation, risk assessments, and governance artefacts for regulators worldwide.
31/10/2025
Contractor
Amazon Connect Architect - Principal Level (15+ Years Experience) Location: Glasgow, Scotland, United Kingdom Reports To: Program Director Employment Type: Contract Travel: Up to 40% (workshops, cutovers, vendor engagements) Role Overview We are seeking a Principal Amazon Connect Architect to lead the design and delivery of enterprise-grade, cloud-based contact centre solutions. This role is pivotal in driving digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a proven track record of implementing Amazon Connect at scale, migrating from Legacy platforms, and aligning technology decisions with global compliance standards. Core Responsibilities Solution Architecture & Design Define target architecture for Amazon Connect across voice, chat, and tasks, ensuring high availability, disaster recovery, and multi-region resilience. Apply AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from Legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM systems, and identity management solutions. Build API-driven architectures, event streams, and Real Time analytics pipelines using AWS services (Lambda, EventBridge, Kinesis, Glue, Athena). Security, Compliance & Governance Implement IAM, KMS encryption, VPC networking, and PrivateLink for secure connectivity. Ensure compliance with GDPR/UK GDPR, PCI-DSS, ISO 27001, and sector-specific standards (eg, NHS DSP Toolkit, HIPAA). Define data retention policies, PIA/DPIA frameworks, and lawful intercept/emergency call handling. DevOps & Automation Establish CI/CD pipelines for flows, Lambda, Lex bots, and infrastructure using CloudFormation/Terraform/CDK. Implement automated testing and version control for safe, repeatable deployments. Operational Excellence Define KPIs/SLAs (AHT, CSAT/NPS, abandonment rates) and build Real Time dashboards for performance monitoring. Lead capacity planning, incident management, and continuous improvement initiatives. Stakeholder Engagement Conduct CxO-level workshops, translate business objectives into technical roadmaps, and maintain governance with PMO and regulatory bodies. Prepare investment cases, TCO/ROI analyses, and compliance documentation for audits. Required Qualifications 15+ years in architecture/engineering, 10+ years in contact centre technologies, 5+ years with Amazon Connect. Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations. Expertise in AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001, NHS DSP Toolkit). Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python). Preferred Qualifications AWS Solutions Architect - Professional and Amazon Connect specialization. Experience with Contact Lens, Wisdom/Q in Connect, Voice ID, and outbound campaigns. Sector experience in healthcare/public sector or regulated industries. Familiarity with SIP, telephony routing, and Ofcom regulations. Success Metrics Delivery of secure, compliant architecture aligned to global regulatory standards. Achieve 99.99% availability, measurable improvements in CSAT/NPS, and reduced AHT. Full migration from Legacy platforms within agreed timelines and governance frameworks. Compliance & Regulatory Assurance This role requires strict adherence to international data protection laws, financial and healthcare compliance mandates, and cloud security best practices. The architect will be accountable for producing audit-ready documentation, risk assessments, and governance artefacts for regulators worldwide.
Job Title: Senior Site Reliability Engineer Location: Hybrid - Southampton or Sutton - 2 days a week in the office Salary/Rate: Up to £560 inside IR35 Start Date: November 2025 Job Type: 6-month contract Company Introduction We are looking for a Senior Site Reliability Engineer to join our client, a global analytics organisation. Job Responsibilities/Objectives Working as part of a cross-functional team to best implement internal applications Diagnose complex system performance problems Work closely within cross-functional teams to refine system monitoring and reporting Identify and implement best practices by collaborating with other SREs and SRE teams Understand Infrastructure as a Service (IaaS) and its implementation methods. Identify and implement architectural best practices by collaborating with multiple teams and software engineers Diagnose complex system problems using dumps, traces, or other diagnostics aids. Manage and encourage new ideas from staff to foster improvements and innovation Required Skills/Experience Bachelor's degree in computer science, math or equivalent experience. In depth technical knowledge of Linux Good understanding of at least one high-level programming language ie Python In depth knowledge of one or more database systems such as Postgres, SQL Server Experience in designing, building, and maintaining high performance, highly available, production hosting environments, preferably using AWS (VPCs, security groups, RDS, S3, EC2, ECS, EKS) Understanding of security engineering and security best practices Good knowledge of at least one high-level Scripting language, such as bash Advanced knowledge of configuration management tools, such as Puppet, etc. Advanced knowledge of best practices and tooling for Continuous Integration and Continuous Deployment Git Containerisation (Docker) on Linux Advanced knowledge of at least one IaC tool such as Terraform, Cloudformation, Ansible A love of monitoring and experience in tooling such as Grafana, Elastic, StatusCake, PagerDuty Strong skills in achieving business objectives and goals Desirable Skills/Experience Agile delivery Thorough understanding of major system components used in completing assigned tasks (ie Linux, Networking, Storage or Databases). Knowledge of security tooling and security best practice Ability to clearly explain (written, and orally) technical issues to a non-technical audience Ability to administer scalable, cloud-native applications If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
31/10/2025
Contractor
Job Title: Senior Site Reliability Engineer Location: Hybrid - Southampton or Sutton - 2 days a week in the office Salary/Rate: Up to £560 inside IR35 Start Date: November 2025 Job Type: 6-month contract Company Introduction We are looking for a Senior Site Reliability Engineer to join our client, a global analytics organisation. Job Responsibilities/Objectives Working as part of a cross-functional team to best implement internal applications Diagnose complex system performance problems Work closely within cross-functional teams to refine system monitoring and reporting Identify and implement best practices by collaborating with other SREs and SRE teams Understand Infrastructure as a Service (IaaS) and its implementation methods. Identify and implement architectural best practices by collaborating with multiple teams and software engineers Diagnose complex system problems using dumps, traces, or other diagnostics aids. Manage and encourage new ideas from staff to foster improvements and innovation Required Skills/Experience Bachelor's degree in computer science, math or equivalent experience. In depth technical knowledge of Linux Good understanding of at least one high-level programming language ie Python In depth knowledge of one or more database systems such as Postgres, SQL Server Experience in designing, building, and maintaining high performance, highly available, production hosting environments, preferably using AWS (VPCs, security groups, RDS, S3, EC2, ECS, EKS) Understanding of security engineering and security best practices Good knowledge of at least one high-level Scripting language, such as bash Advanced knowledge of configuration management tools, such as Puppet, etc. Advanced knowledge of best practices and tooling for Continuous Integration and Continuous Deployment Git Containerisation (Docker) on Linux Advanced knowledge of at least one IaC tool such as Terraform, Cloudformation, Ansible A love of monitoring and experience in tooling such as Grafana, Elastic, StatusCake, PagerDuty Strong skills in achieving business objectives and goals Desirable Skills/Experience Agile delivery Thorough understanding of major system components used in completing assigned tasks (ie Linux, Networking, Storage or Databases). Knowledge of security tooling and security best practice Ability to clearly explain (written, and orally) technical issues to a non-technical audience Ability to administer scalable, cloud-native applications If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
Urgent contract Amazon Connect Developer - Hybrid Glasgow Role Overview We are seeking a Principal Amazon Connect Architect to lead the design and delivery of enterprise-grade, cloud-based contact centre solutions. This role is pivotal in driving digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a proven track record of implementing Amazon Connect at scale, migrating from Legacy platforms, and aligning technology decisions with global compliance standards. Core Responsibilities Solution Architecture & Design Define target architecture for Amazon Connect across voice, chat, and tasks, ensuring high availability, disaster recovery, and multi-region resilience. Apply AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from Legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM systems, and identity management solutions. Build API-driven architectures, event streams, and Real Time analytics pipelines using AWS services (Lambda, EventBridge, Kinesis, Glue, Athena). Security, Compliance & Governance Implement IAM, KMS encryption, VPC networking, and PrivateLink for secure connectivity. Ensure compliance with GDPR/UK GDPR, PCI-DSS, ISO 27001, and sector-specific standards (eg, NHS DSP Toolkit, HIPAA). Define data retention policies, PIA/DPIA frameworks, and lawful intercept/emergency call handling. DevOps & Automation Establish CI/CD pipelines for flows, Lambda, Lex bots, and infrastructure using CloudFormation/Terraform/CDK. Implement automated testing and version control for safe, repeatable deployments. Operational Excellence Define KPIs/SLAs (AHT, CSAT/NPS, abandonment rates) and build Real Time dashboards for performance monitoring. Lead capacity planning, incident management, and continuous improvement initiatives. Stakeholder Engagement Conduct CxO-level workshops, translate business objectives into technical roadmaps, and maintain governance with PMO and regulatory bodies. Prepare investment cases, TCO/ROI analyses, and compliance documentation for audits. Required Qualifications 15+ years in architecture/engineering, 10+ years in contact centre technologies, 5+ years with Amazon Connect. Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations. Expertise in AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001, NHS DSP Toolkit). Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python). Preferred Qualifications AWS Solutions Architect - Professional and Amazon Connect specialization. Experience with Contact Lens, Wisdom/Q in Connect, Voice ID, and outbound campaigns. Sector experience in healthcare/public sector or regulated industries. Familiarity with SIP, telephony routing, and Ofcom regulations. Success Metrics Delivery of secure, compliant architecture aligned to global regulatory standards. Achieve 99.99% availability, measurable improvements in CSAT/NPS, and reduced AHT. Full migration from Legacy platforms within agreed timelines and governance frameworks. Compliance & Regulatory Assurance This role requires strict adherence to international data protection laws, financial and healthcare compliance mandates, and cloud security best practices. The architect will be accountable for producing audit-ready documentation, risk assessments, and governance artefacts for regulators worldwide.
31/10/2025
Contractor
Urgent contract Amazon Connect Developer - Hybrid Glasgow Role Overview We are seeking a Principal Amazon Connect Architect to lead the design and delivery of enterprise-grade, cloud-based contact centre solutions. This role is pivotal in driving digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a proven track record of implementing Amazon Connect at scale, migrating from Legacy platforms, and aligning technology decisions with global compliance standards. Core Responsibilities Solution Architecture & Design Define target architecture for Amazon Connect across voice, chat, and tasks, ensuring high availability, disaster recovery, and multi-region resilience. Apply AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from Legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM systems, and identity management solutions. Build API-driven architectures, event streams, and Real Time analytics pipelines using AWS services (Lambda, EventBridge, Kinesis, Glue, Athena). Security, Compliance & Governance Implement IAM, KMS encryption, VPC networking, and PrivateLink for secure connectivity. Ensure compliance with GDPR/UK GDPR, PCI-DSS, ISO 27001, and sector-specific standards (eg, NHS DSP Toolkit, HIPAA). Define data retention policies, PIA/DPIA frameworks, and lawful intercept/emergency call handling. DevOps & Automation Establish CI/CD pipelines for flows, Lambda, Lex bots, and infrastructure using CloudFormation/Terraform/CDK. Implement automated testing and version control for safe, repeatable deployments. Operational Excellence Define KPIs/SLAs (AHT, CSAT/NPS, abandonment rates) and build Real Time dashboards for performance monitoring. Lead capacity planning, incident management, and continuous improvement initiatives. Stakeholder Engagement Conduct CxO-level workshops, translate business objectives into technical roadmaps, and maintain governance with PMO and regulatory bodies. Prepare investment cases, TCO/ROI analyses, and compliance documentation for audits. Required Qualifications 15+ years in architecture/engineering, 10+ years in contact centre technologies, 5+ years with Amazon Connect. Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations. Expertise in AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001, NHS DSP Toolkit). Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python). Preferred Qualifications AWS Solutions Architect - Professional and Amazon Connect specialization. Experience with Contact Lens, Wisdom/Q in Connect, Voice ID, and outbound campaigns. Sector experience in healthcare/public sector or regulated industries. Familiarity with SIP, telephony routing, and Ofcom regulations. Success Metrics Delivery of secure, compliant architecture aligned to global regulatory standards. Achieve 99.99% availability, measurable improvements in CSAT/NPS, and reduced AHT. Full migration from Legacy platforms within agreed timelines and governance frameworks. Compliance & Regulatory Assurance This role requires strict adherence to international data protection laws, financial and healthcare compliance mandates, and cloud security best practices. The architect will be accountable for producing audit-ready documentation, risk assessments, and governance artefacts for regulators worldwide.
Principal AWS Architect Location: Glasgow, Scotland, United Kingdom (Hybrid with some travel ) Salary: Excellent rate DOE Role Overview Our client are looking for an experienced Principal AWS Contact Centre Architect to design and deliver cloud-based contact centre solutions at enterprise scale. This role is instrumental in shaping digital transformation initiatives, ensuring regulatory compliance, and implementing secure, resilient, and scalable systems that support omnichannel customer engagement. The ideal candidate will have hands-on experience delivering AWS contact centre solutions, migrating from legacy platforms, and aligning architecture decisions with industry best practices and compliance requirements. Key Responsibilities Architecture & Design Develop robust architecture for contact centre environments spanning voice, chat, and task channels, ensuring high availability, disaster recovery, and multi-region redundancy. Apply AWS Well-Architected Framework principles, embedding enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and identity management systems. Build API-driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis, Glue, Athena, and CloudWatch. Security & Compliance Implement IAM policies, KMS encryption, VPC networking, and PrivateLink to secure data and connectivity. Ensure adherence to GDPR, PCI-DSS, ISO 27001, and industry-specific standards. Develop data retention policies, privacy impact frameworks, and procedures for emergency call handling. DevOps & Automation Establish CI/CD pipelines for Lambda, Lex bots, contact flows, and infrastructure using CloudFormation, Terraform, or CDK. Introduce automated testing, version control, and repeatable deployment practices. Operational Leadership Monitor KPIs/SLAs including AHT, CSAT/NPS, and abandonment rates via dashboards. Drive capacity planning, incident management, and continuous service improvement initiatives. Stakeholder & Governance Engagement Facilitate executive-level workshops, translating business needs into technical roadmaps. Prepare TCO/ROI analyses, investment cases, and maintain audit-ready documentation. Required Experience & Skills 15+ years in architecture or engineering roles, including 10+ years in contact centre technologies. Minimum 5 years implementing AWS Connect solutions at enterprise scale with complex integrations. Proficient with AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong understanding of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001). Hands-on experience with Infrastructure as Code (CloudFormation, Terraform, CDK) and serverless development (Node.js/Python). Preferred Qualifications AWS Solutions Architect - Professional or equivalent certification. Experience with Amazon Connect features: Contact Lens, Wisdom/Q, Voice ID, and outbound campaigns. Familiarity with regulated sectors such as healthcare or public services. Understanding of SIP, telephony routing, and telecom regulations. Performance Goals Deliver a secure, compliant, and resilient AWS contact centre architecture. Maintain high standard platform availability while improving CSAT/NPS metrics. Complete migrations from legacy systems within agreed timeframes and governance standards. Travel & Location Based in Glasgow, Scotland, this hybrid role involves some travel for workshops, cutovers, and vendor engagement.
31/10/2025
Full time
Principal AWS Architect Location: Glasgow, Scotland, United Kingdom (Hybrid with some travel ) Salary: Excellent rate DOE Role Overview Our client are looking for an experienced Principal AWS Contact Centre Architect to design and deliver cloud-based contact centre solutions at enterprise scale. This role is instrumental in shaping digital transformation initiatives, ensuring regulatory compliance, and implementing secure, resilient, and scalable systems that support omnichannel customer engagement. The ideal candidate will have hands-on experience delivering AWS contact centre solutions, migrating from legacy platforms, and aligning architecture decisions with industry best practices and compliance requirements. Key Responsibilities Architecture & Design Develop robust architecture for contact centre environments spanning voice, chat, and task channels, ensuring high availability, disaster recovery, and multi-region redundancy. Apply AWS Well-Architected Framework principles, embedding enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and identity management systems. Build API-driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis, Glue, Athena, and CloudWatch. Security & Compliance Implement IAM policies, KMS encryption, VPC networking, and PrivateLink to secure data and connectivity. Ensure adherence to GDPR, PCI-DSS, ISO 27001, and industry-specific standards. Develop data retention policies, privacy impact frameworks, and procedures for emergency call handling. DevOps & Automation Establish CI/CD pipelines for Lambda, Lex bots, contact flows, and infrastructure using CloudFormation, Terraform, or CDK. Introduce automated testing, version control, and repeatable deployment practices. Operational Leadership Monitor KPIs/SLAs including AHT, CSAT/NPS, and abandonment rates via dashboards. Drive capacity planning, incident management, and continuous service improvement initiatives. Stakeholder & Governance Engagement Facilitate executive-level workshops, translating business needs into technical roadmaps. Prepare TCO/ROI analyses, investment cases, and maintain audit-ready documentation. Required Experience & Skills 15+ years in architecture or engineering roles, including 10+ years in contact centre technologies. Minimum 5 years implementing AWS Connect solutions at enterprise scale with complex integrations. Proficient with AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong understanding of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001). Hands-on experience with Infrastructure as Code (CloudFormation, Terraform, CDK) and serverless development (Node.js/Python). Preferred Qualifications AWS Solutions Architect - Professional or equivalent certification. Experience with Amazon Connect features: Contact Lens, Wisdom/Q, Voice ID, and outbound campaigns. Familiarity with regulated sectors such as healthcare or public services. Understanding of SIP, telephony routing, and telecom regulations. Performance Goals Deliver a secure, compliant, and resilient AWS contact centre architecture. Maintain high standard platform availability while improving CSAT/NPS metrics. Complete migrations from legacy systems within agreed timeframes and governance standards. Travel & Location Based in Glasgow, Scotland, this hybrid role involves some travel for workshops, cutovers, and vendor engagement.
DevOps Engineer Summary DevOps Engineer with Apigee knowledge to bridge the gap between development and operations, focusing on automating workflows, optimizing CI/CD pipelines, and ensuring reliable software deployment. Manage infrastructure, monitor performance, and collaborate across teams to maintain scalable, secure, and resilient systems. Key role and responsibilities Build, deploy, and monitor solutions using AWS services (Lambda, API Gateway, CloudWatch, ECS, ECR, Dynamo, S3 etc.) Integrate APIs into CI/CD pipelines using Azure DevOps, Github workflows Design, deploy, and manage applications tailored to business needs, while customizing platforms and overseeing the full API lifecycle using Apigee Edge and X. Drive API strategy execution, provide technical support, and generate insights through analytics to enhance integrations and documentation. Key skills for this role Hands-on experience with infrastructure-as-code tools (e.g. Terraform, Ansible) is a must Proficiency with AWS cloud tools and architecture, including deploying microservices using ECS, ECR and Fargate. Hands-on experience with Python Hands-on experience with Docker. Experience in setting up and managing Azure DevOps CI/CD pipelines Understanding of build and deployment methodologies for distributed systems Solid experience with enterprise-grade applications and systems Proficiency in Node.js-based web applications Strong analytical and problem-solving skills Good knowledge of the Apigee platform or any APIM platform and its components Ability to generate custom analytics reports for API consumption and errors Implementation of API security and access control (OAuth, API keys, JWT, etc.) Familiarity with API design patterns, best practices, and performance optimization Excellent collaboration and communication skills Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
30/10/2025
Full time
DevOps Engineer Summary DevOps Engineer with Apigee knowledge to bridge the gap between development and operations, focusing on automating workflows, optimizing CI/CD pipelines, and ensuring reliable software deployment. Manage infrastructure, monitor performance, and collaborate across teams to maintain scalable, secure, and resilient systems. Key role and responsibilities Build, deploy, and monitor solutions using AWS services (Lambda, API Gateway, CloudWatch, ECS, ECR, Dynamo, S3 etc.) Integrate APIs into CI/CD pipelines using Azure DevOps, Github workflows Design, deploy, and manage applications tailored to business needs, while customizing platforms and overseeing the full API lifecycle using Apigee Edge and X. Drive API strategy execution, provide technical support, and generate insights through analytics to enhance integrations and documentation. Key skills for this role Hands-on experience with infrastructure-as-code tools (e.g. Terraform, Ansible) is a must Proficiency with AWS cloud tools and architecture, including deploying microservices using ECS, ECR and Fargate. Hands-on experience with Python Hands-on experience with Docker. Experience in setting up and managing Azure DevOps CI/CD pipelines Understanding of build and deployment methodologies for distributed systems Solid experience with enterprise-grade applications and systems Proficiency in Node.js-based web applications Strong analytical and problem-solving skills Good knowledge of the Apigee platform or any APIM platform and its components Ability to generate custom analytics reports for API consumption and errors Implementation of API security and access control (OAuth, API keys, JWT, etc.) Familiarity with API design patterns, best practices, and performance optimization Excellent collaboration and communication skills Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
DevOps Engineer Summary DevOps Engineer with Apigee knowledge to bridge the gap between developmentand operations, focusing on automating workflows, optimizing CI/CD pipelines, andensuring reliable software deployment. Manage infrastructure, monitor performance,and collaborate across teams to maintain scalable, secure, and resilient systems. Key role and responsibilities Build, deploy, and monitor solutions using AWS services (Lambda, API Gateway, CloudWatch, ECS, ECR, Dynamo, S3 etc.) Integrate APIs into CI/CD pipelines using Azure DevOps, Github workflows Design, deploy, and manage applications tailored to business needs, while customizing platforms and overseeing the full API lifecycle using Apigee Edge and X. Drive API strategy execution, provide technical support, and generate insights through analytics to enhance integrations and documentation. Key skills for this role Hands-on experience with infrastructure-as-code tools (e.g. Terraform, Ansible) is a must Proficiency with AWS cloud tools and architecture, including deploying microservices using ECS, ECR and Fargate. Hands-on experience with Python Hands-on experience with Docker. Experience in setting up and managing Azure DevOps CI/CD pipelines Understanding of build and deployment methodologies for distributed systems Solid experience with enterprise-grade applications and systems Proficiency in Node.js-based web applications Strong analytical and problem-solving skills Good knowledge of the Apigee platform or any APIM platform and its components Ability to generate custom analytics reports for API consumption and errors Implementation of API security and access control (OAuth, API keys, JWT, etc.) Familiarity with API design patterns, best practices, and performance optimization Excellent collaboration and communication skills Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
29/10/2025
Full time
DevOps Engineer Summary DevOps Engineer with Apigee knowledge to bridge the gap between developmentand operations, focusing on automating workflows, optimizing CI/CD pipelines, andensuring reliable software deployment. Manage infrastructure, monitor performance,and collaborate across teams to maintain scalable, secure, and resilient systems. Key role and responsibilities Build, deploy, and monitor solutions using AWS services (Lambda, API Gateway, CloudWatch, ECS, ECR, Dynamo, S3 etc.) Integrate APIs into CI/CD pipelines using Azure DevOps, Github workflows Design, deploy, and manage applications tailored to business needs, while customizing platforms and overseeing the full API lifecycle using Apigee Edge and X. Drive API strategy execution, provide technical support, and generate insights through analytics to enhance integrations and documentation. Key skills for this role Hands-on experience with infrastructure-as-code tools (e.g. Terraform, Ansible) is a must Proficiency with AWS cloud tools and architecture, including deploying microservices using ECS, ECR and Fargate. Hands-on experience with Python Hands-on experience with Docker. Experience in setting up and managing Azure DevOps CI/CD pipelines Understanding of build and deployment methodologies for distributed systems Solid experience with enterprise-grade applications and systems Proficiency in Node.js-based web applications Strong analytical and problem-solving skills Good knowledge of the Apigee platform or any APIM platform and its components Ability to generate custom analytics reports for API consumption and errors Implementation of API security and access control (OAuth, API keys, JWT, etc.) Familiarity with API design patterns, best practices, and performance optimization Excellent collaboration and communication skills Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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