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We are recruiting for a leading organisation that is investing heavily in their Technology & Digital function and looking for a Senior Technical Analyst to join the team. This is the senior technical role within the team, responsible for owning the Microsoft stack, shaping cloud services, and driving best practice across infrastructure, security, and device management. Why apply? Competitive salary of £43,320 + £1,680 car allowance plus excellent benefits Hands-on ownership of Microsoft 365, Azure, Entra ID, Intune and AVD Exposure to modern networking including SASE, SD-WAN and ZTNA Opportunity to make a real impact on security posture and cloud strategy Chance to mentor and develop colleagues within the team The role Lead on Entra ID, Intune, Autopilot and Azure Virtual Desktop Automate deployments, patching and server builds with PowerShell Manage SASE and SD-WAN services, liaising with vendors where required Own cyber security controls in conjunction with the Head of Service Support and coach Analysts, ensuring a high-quality, customer-focused service What we re looking for Strong technical expertise across Microsoft 365, Azure, AVD, Intune and Entra ID Good knowledge of networking technologies such as MPLS, SASE and SD-WAN Experience strengthening cyber security posture and compliance controls Proven background in delivering enterprise-level infrastructure solutions A collaborative, problem-solving mindset and strong stakeholder engagement skills Desirable Microsoft Azure/365 or Networking certifications (CCNA/CCIE etc) Virtualisation (VCP/AVD) Project Management (Prince2, Scrum, Kanban) The interview process is two stages and includes a technical capability exercise. If you d like to discuss the role in more detail, please get in touch. James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.

Are you looking for a challenging role where you can provide exceptional customer service and utilize your technical skills? Join our dynamic and growing team as an IT Service Desk Analyst! We are seeking individuals who are passionate about providing top-notch support to our branch network users. If you can work well under pressure, have strong communication & problem solving skills, APPLY now and become a valued member of the team! Join us at Spicerhaart today! Spicerhaart beliefs: When you join Spicerhaart you become a valued part of the Spicerhaart family, which is the largest independent estate agent in the UK. We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential. We operate in a high performance culture that prides itself on delivering excellent customer service inside and out. Our reputation depends on the service we provide to our internal and external customers. Location: Group IT Services, Colwyn House, Colchester Accountable to: IT Service Desk Manager Salary up to £25,500 (dependent on experience) Activities / Main Duties: 1 st line support answering up to 40+ technical supports calls daily, delivering pro-active support across the group. Investigating and troubleshooting both IT technical problems and Telecommunications faults. Logging of all calls within our SysAid ticket management software and using the system to provide accurate classification of incidents and requests. Recording solutions within our incident management system and maximising the effectiveness of the system and IT support function Management and Ownership of internally escalated support tickets within SysAid to 2nd line support, Infrastructure and external referrals. Working within given SLA's maintaining a good quality of service across the group. Assisting staff using remote support software to diagnose and fix all IT related issues. Providing desktop support to all group services departments. Management of Active Directory user accounts Working environment Working at our Head Office, conveniently located just a 10 minute walk from North Station and a short walk from the Town Centre, offers an great work environment. Among local amenities and the attractive Castle Park, our office within a large open-plan IT department, provides access to state-of-the-art technology and cutting-edge security systems. Collaborate with an onsite team of highly skilled professionals, including developers and infrastructure specialists, fostering innovation and growth in a vibrant workspace. On-Site there is a cafe and relaxation area, where free hot drinks and subsidised food can be purchased. Role specific competencies: Good working knowledge of desktop/laptop/mobile / Telephony systems : Desktop/Laptop O/S: Windows 10 & 11, MAC OSX Mobile OS: Apple iOS, Android, Windows Mobile Telephony Systems - Cisco hardware and Webex All Microsoft Office 2016 and 365 applications. Desktop/desk phone / laptop hardware, printers and MFD troubleshooting and diagnostics. Preferable Windows 2008/2012 Active directory and group policy knowledge. Knowledge of IT Service Desk and call logging environment or IT NVQ, Comp-TIA, MCDST, SDA or equivalent qualifications would be an advantage. Effective Communication - Communicate relevant information effectively. Commerciality & Technicality - Demonstrate a good level of technical and professional skills in job-related areas. Bring out the best in people - Support coaching activities in order to improve performance and maximise. Team Worker - Contribute ideas and share information within and across work groups. Customer Focus - Respond promptly to customer requests for information and/or assistance, confirm/clarify understanding of customer requests/issues and seek for advice when appropriate. Innovates for Success - Helps implement new ideas and solutions and make suggestions voluntarily. Delivers Results - Demonstrate a clear focus on quality and speed of response. GDPR - Understanding of best practices and competence in line with current guidelines. Core Behaviours: Provides excellent customer service at all times. Adopts a flexible approach to working hours. Embraces and adapts positively to change. Delivers a consistent 5-star service. Demonstrates our core values in every interaction - acting with trust, loyalty, transparency, honesty, and positivity. In order to apply for this role you need to be legally entitled to live and work in the UK in accordance to the Immigration, Asylum and Nationality Act 2006. (Please Note: you will need to provide evidence of your right to work in the UK via proof of address, identity and NI prior to a formal offer of employment). Your next step We really want to hear from you, even if you aren't quite ready to apply and just want a quick chat - simply call our Talent Team on the number below. Applying is easy - have your CV ready and click on the "Apply Online" button on the top right-hand side of this page. We aim to respond to all candidates, successful or not. You will hear back from a member of our Talent Acquisition Team within 10 working days Call the Talent Acquisition Team on (Monday-Friday 9am-5pm) Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people - and what's more - we love the differences that make each person who they are and we support you and encourage those differences to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know. To all recruitment agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to our Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs.

Job Description Join us to shape the future of electronic trading with cutting-edge technology and a global reach. You will have the opportunity to work on flagship projects that transform how markets operate, collaborating with talented teams across continents. Your expertise will help deliver strategic solutions that empower our clients and drive business growth. At JPMorgan Chase, we value your ideas, encourage career mobility, and support your professional development. Be part of a diverse, dynamic team where your contributions truly matter. As the Fixed Income E-Trading UI Development Lead at JPMorgan Chase as a part of the Macro eTrading team, you will be responsible for designing and developing cutting-edge trading applications for our global FICC businesses. You will work closely with business end-users to create strategic solutions that encompass pricing, execution, and risk management. Your contributions will significantly enhance the efficiency and effectiveness of our trading platforms by utilizing the latest technologies across various platforms. You will excel in a dynamic, collaborative environment, engaging with colleagues in major financial centers around the world. Job Responsibilities: Understand requirements and propose complete technical solutions Design, develop, and test software following standard SDLC practices Support project managers, business analysts, and management as a technical subject matter expert Define and implement non-functional requirements Identify and drive improvements to systems and processes Collaborate with geographically diverse teams to deliver high-impact projects Engage directly with business end-users to refine and enhance trading solutions Ensure seamless integration across desktop, mobile, and web platforms Maintain high standards of code quality and system reliability Stay current with emerging technologies and industry trends Foster an inclusive and innovative team culture Required Qualifications, Capabilities, and Skills: Formal training or certification on software engineering concepts and 10+ years applied experience Apply advanced proficiency in HTML5, CSS, JavaScript, and TypeScript frameworks such as Angular or React Understand modern software architecture and frameworks Implement threading models and real-time systems Utilize knowledge of connectivity protocols, including FIX Work with low-latency, event-driven systems Leverage expertise in front-end technologies including C#, JavaScript, HTML5, and Angular Apply design patterns and software architecture principles Build on a strong foundation in computer science, including operating systems, networks, data structures, and algorithms Contribute professional experience with trading applications in Fixed-Income, Macro, Equities, or Credit Collaborate effectively with traders, sales, and operations teams Preferred Qualifications, Capabilities, and Skills: Demonstrate interest in cloud computing, machine learning, and data science Apply experience with electronic trading systems Utilize familiarity with messaging middleware such as AMPS, TIBCO RV, LBM, JMS, or MQ Leverage knowledge of KDB+ or other tick databases and distributed caches Bring an energetic, motivated, and determined approach to your work Exhibit a pragmatic, results-oriented mindset and adaptability to diverse technical responsibilities Display excellent analytical, problem-solving, time management, and productivity skills About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

IT Service Desk Analyst temporary contract vacancy in large public sector organisation Birmingham City Centre 1 month contract - up to 24.10 per hour (within scope of IR35) 37 hours per week, Monday - Friday fully on site working Hays Technology are working in partnership with a large public sector organisation in Birmingham city centre to recruit up to three IT Service Desk Analyst's on a contract basis with an immediate start. Our client is looking for an experienced IT Service Desk Analyst with excellent customer service skills to assist their high performing team during a busy period of time. The purpose of the role is to receive and handle requests for IT support by phone and email following agreed procedures. You will be responding to common requests for support by providing information to enable resolution and promptly allocate unresolved calls as appropriate. Please note, you will be working on site five days per week, this is non-negotiable. Key tasks and responsibilities: Following agreed procedures, receive and handle requests for information, and provide routine advice to users on systems, products and services which are available to them. Following agreed procedures, receive and handle requests for support, provide information to enable problem resolution and promptly allocate unresolved calls as appropriate. Carry out routine collection of information and record as directed. Report and escalate unforeseen or exceptional events. Document all work to comply with the standards, including reporting details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Within skills and experience, provide assistance to users. Request assistance, according to escalation procedures, keeping records of each request, contact information and action taken, including feedback to user. Skills and experience required in order to apply: Previous experience as an IT Service Desk Analyst. Excellent customer service skills. Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc) and the IT applications and service processes used within own organisation. Installation, testing and commissioning of supplier specific equipment and software in all legitimate operational environments. The knowledge and ability to install and maintain hardware systems in a way that ensures they operate within their planned specification and are safe to use by those authorised to work with them. The use of everyday desktop software for example: word processing, spreadsheets, graphics. Previous experience in a Higher Education setting is highly desirable. If you have the relevant experience and would like to apply, please submit your CV.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Kickstart your IT career or take the next step in cyber security-focused tech support with this exciting Helpdesk Technician role based in West Yorkshire! IT Support Helpdesk TechnicianHeckmondwike, West Yorkshire - office-based Full time, permanent position, 37.5 per week £25,000 - £37,000 DoE Please Note: Applicants must be authorised to work in the UK Core Team One (CTO) is a progressive, cyber security-driven Managed Service Provider (MSP) dedicated to keeping businesses productive, secure, and ahead of threats. Our unique blend of IT support and cutting-edge cyber security allows us to offer a proactive and reliable service to our clients. The Role We're on the hunt for an enthusiastic and skilled IT Support Helpdesk Technician to become the first line of defence for our clients' IT environments. Key Responsibilities: Deliver first-line technical support via phone, email, and remote access tools Troubleshoot a wide range of issues across Windows 11, Microsoft 365, and network systems Escalate more complex problems to senior technicians or specialist teams Support secure device onboarding and configuration Monitor alerts and assist in responding to potential cyber security incidents Maintain documentation and contribute to the internal knowledge base Benefits: Friendly, collaborative work culture Opportunities for training, mentoring, and IT & Cyber Security certifications Clear development pathway: 1st Line to 2nd Line and beyond Make a genuine impact by helping to secure local businesses 20 days annual leave plus bank holidays Company pension scheme The Ideal Candidate: You're someone who's passionate about tech, thrives on solving problems, and is ready to make a difference in a growing team. A proactive mindset and customer-first attitude are a must. Experience in an IT Support / Helpdesk Technician role (MSP experience a bonus) Strong knowledge of Windows 11, Microsoft 365, and networking fundamentals Keen interest in cyber security with a desire to grow in the field Confident communicator with excellent customer service skills Proactive and team-oriented Desirable Extras: Familiarity with RMM tools and ticketing systems Certifications such as CompTIA A+, Network+, or Microsoft Fundamentals Knowledge of Cyber Essentials, ISO 27001, Apple or Linux OS A great sense of humour and collaborative spirit How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Service Desk Analyst, IT Technician, 1st Line Support, 2nd Line Support, Desktop Support Technician, Technical Support Engineer, IT Systems Administrator, Field IT Engineer, Network Support Technician, Infrastructure Support

IT Service Desk Engineer Annual Salary: £28,000 - £30,000 Location: York City Centre / Hybrid (2 days a week onsite, 3 days WFH) Job Type: 6 Month Fixed Term Contract (FTC) Join a global provider of services as an IT Service Desk Engineer. This role is based in the heart of York City Centre with a hybrid working option. You will be the first point of contact for all IT support-related interactions, providing colleagues with the necessary tools and support to excel in their roles. Day-to-day of the role: Deliver services that support business objectives and outcomes, providing technical support, training, and advice via phone, E-Mail, and direct collaboration with the wider IT team. Manage customer interactions efficiently and effectively, ensuring all interactions are logged on Service Now with concise notes and accurate ticket assignment. Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement. Maintain a high level of customer service, understanding the impact of issues on customers and the business, and managing them appropriately. Maintain and share knowledge of supported products and services. Understand the company's organisation and the customers of the Service Desk. Adhere to, promote, and support the company's Information Security policies. Required Skills & Qualifications: Experience in IT Service Call Management. Proficiency in remote service tools. Skilled in Active Directory Administration. Understanding of TCP/IP, DHCP, and DNS. Familiarity with Office 365, Intune, and Endpoint. Fundamental desktop and network troubleshooting skills.

IT Service Desk Analyst temporary contract vacancy in large public sector organisation Birmingham City Centre 3 month contract - up to £24.10 per hour (within scope of IR35) 37 hours per week, Monday - Friday fully on site working Hays Technology are working in partnership with a large public sector organisation in Birmingham city centre to recruit up to three IT Service Desk Analyst's on a contract basis with an immediate start. Our client is looking for an experienced IT Service Desk Analyst with excellent customer service skills to assist their high performing team during a busy period of time. The purpose of the role is to receive and handle requests for IT support by phone and email following agreed procedures. You will be responding to common requests for support by providing information to enable resolution and promptly allocate unresolved calls as appropriate. Please note, you will be working on site five days per week, this is non-negotiable. # Key tasks and responsibilities: Following agreed procedures, receive and handle requests for information, and provide routine advice to users on systems, products and services which are available to them. Following agreed procedures, receive and handle requests for support, provide information to enable problem resolution and promptly allocate unresolved calls as appropriate. Carry out routine collection of information and record as directed. Report and escalate unforeseen or exceptional events. Document all work to comply with the standards, including reporting details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Within skills and experience, provide assistance to users. Request assistance, according to escalation procedures, keeping records of each request, contact information and action taken, including feedback to user. Skills and experience required in order to apply: Previous experience as an IT Service Desk Analyst. Excellent customer service skills. Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc) and the IT applications and service processes used within own organisation. Installation, testing and commissioning of supplier specific equipment and software in all legitimate operational environments. The knowledge and ability to install and maintain hardware systems in a way that ensures they operate within their planned specification and are safe to use by those authorised to work with them. The use of everyday desktop software for example: word processing, spreadsheets, graphics. Previous experience in a Higher Education setting is highly desirable. If you have the relevant experience and would like to apply, please submit your CV.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

IT Service Desk Engineer Annual Salary: £28,000 - £30,000 Location: York City Centre/Hybrid (2 days a week onsite, 3 days WFH) Job Type: 6 Month Fixed Term Contract (FTC) Join a global provider of services as an IT Service Desk Engineer. This role is based in the heart of York City Centre with a hybrid working option. You will be the first point of contact for all IT support-related interactions, providing colleagues with the necessary tools and support to excel in their roles. Day-to-day of the role: Deliver services that support business objectives and outcomes, providing technical support, training, and advice via phone, E-Mail, and direct collaboration with the wider IT team. Manage customer interactions efficiently and effectively, ensuring all interactions are logged on Service Now with concise notes and accurate ticket assignment. Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement. Maintain a high level of customer service, understanding the impact of issues on customers and the business, and managing them appropriately. Maintain and share knowledge of supported products and services. Understand the company's organisation and the customers of the Service Desk. Adhere to, promote, and support the company's Information Security policies. Required Skills & Qualifications: Experience in IT Service Call Management. Proficiency in remote service tools. Skilled in Active Directory Administration. Understanding of TCP/IP, DHCP, and DNS. Familiarity with Office 365, Intune, and Endpoint. Fundamental desktop and network troubleshooting skills.

IT Support Technician - Up to £30,000 Based east of Stoke-on-Trent (Staffordshire) Full-time, on-site - Car and driving licence essential Our client is looking for an experienced IT Support Technician to join their growing team and provide hands-on technical support across a busy manufacturing environment. This is a great opportunity for someone who enjoys problem-solving, working with a range of technologies, and delivering excellent customer service. The Role The successful candidate will provide day-to-day IT support to internal users, maintaining and troubleshooting hardware, software, and network systems. You'll also assist in developing and supporting in-house applications, ensuring the smooth running of systems across the business. Key Responsibilities Provide day-to-day IT support to internal users Maintain and support desktop and server hardware, printers, and phone systems Manage user accounts, software licences, and IT asset records Support and develop in-house applications (Excel, Access, Office 365) Monitor and maintain network hardware and protocols (Active Directory, Firewalls, VPN, etc.) Deliver excellent customer service and clear communication Skills & Experience Essential: Previous IT Technical Support experience Strong Windows Server and Remote Desktop knowledge Understanding of network standards and protocols (AD, DNS, DHCP, VPN, etc.) Experience with Office 365 (including VBA) Desirable: Experience with Symantec Endpoint Protection, Mimecast, SQL, or Access Exposure to VB or iSeries What's on Offer Salary up to £30,000, depending on experience 33 days annual leave (including Bank Holidays) Professional development and training support Employee discount scheme Friendly, supportive on-site team If you're a proactive IT professional with a passion for problem-solving and a desire to grow your technical skills, we'd love to hear from you. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

IT Support Technician - Up to £30,000 Based east of Stoke-on-Trent (Staffordshire) Full-time, on-site - Car and driving licence essential Our client is looking for an experienced IT Support Technician to join their growing team and provide hands-on technical support across a busy manufacturing environment. This is a great opportunity for someone who enjoys problem-solving, working with a range of technologies, and delivering excellent customer service. The Role The successful candidate will provide day-to-day IT support to internal users, maintaining and troubleshooting hardware, software, and network systems. You'll also assist in developing and supporting in-house applications, ensuring the smooth running of systems across the business. Key Responsibilities Provide day-to-day IT support to internal users Maintain and support desktop and server hardware, printers, and phone systems Manage user accounts, software licences, and IT asset records Support and develop in-house applications (Excel, Access, Office 365) Monitor and maintain network hardware and protocols (Active Directory, Firewalls, VPN, etc.) Deliver excellent customer service and clear communication Skills & Experience Essential: Previous IT Technical Support experience Strong Windows Server and Remote Desktop knowledge Understanding of network standards and protocols (AD, DNS, DHCP, VPN, etc.) Experience with Office 365 (including VBA) Desirable: Experience with Symantec Endpoint Protection, Mimecast, SQL, or Access Exposure to VB or iSeries What's on Offer Salary up to £30,000, depending on experience 33 days annual leave (including Bank Holidays) Professional development and training support Employee discount scheme Friendly, supportive on-site team If you're a proactive IT professional with a passion for problem-solving and a desire to grow your technical skills, we'd love to hear from you. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

IT Senior Service Desk AnalystLocation: Colchester (Office-based) £25,500 REED Technology are looking for a proactive and technically skilled Senior Service Desk Analyst to join a fast-paced IT team supporting a nationwide network. This role is ideal for someone who thrives in a customer-focused environment, enjoys mentoring others, and is passionate about resolving technical issues efficiently and effectively. You'll play a key role in managing escalated support queries, coaching 1st Line Analysts, and contributing to the continuous improvement of IT services. This is a hands-on role with leadership responsibilities, offering the opportunity to make a real impact on service delivery. Key Responsibilities Deliver 2nd Line IT and Telecoms support across the organisation, ensuring SLA compliance. Mentor and coach 1st Line Service Desk team members, supporting their development and maintaining training records. Lead by example in call handling, ticket resolution, and service desk operations. Analyse trends in recurring issues and implement long-term solutions. Provide 1st Line support coverage during staff shortages or peak demand. Manage escalated tickets from internal teams and external vendors. Assist with reporting, project delivery, and administrative tasks. Support and improve the ITSM platform (SysAid). Deliver desktop support including rebuilds, upgrades, migrations, and performance tuning. Key Skills & Experience Strong working knowledge of Windows, macOS, iOS, Android, and Microsoft Office. Experience with Cisco telephony systems. Proficient in troubleshooting hardware (desktops, laptops, printers, MFDs). Familiarity with Active Directory, desktop group policies, and scripting (PowerShell, VBScript). Excellent communication skills with the ability to explain technical concepts clearly. Strong customer service orientation and ability to work under pressure. Organised, detail-oriented, and methodical in approach. Understanding of GDPR best practices. Flexible and enthusiastic about learning and implementing new technologies. If you have the relevant experience for this role, please apply using the link provided.

Role: Service Desk Analyst (Level 2 Support) Location: Marlborough, Wiltshire - Full-time, On-site Salary: Up to £35,000 DOE Benefits: Training & development, pension, generous holiday, on-site parking, supportive culture, and regular social events Our client, a leading managed service provider, is hiring a Service Desk Analyst with solid Level 2 support experience across Microsoft 365 and modern Azure cloud technologies . This is a key hands-on role providing high-quality support to a diverse client base while contributing to infrastructure improvement and project delivery. What you'll do Deliver Level 2 technical support across Microsoft 365 and Azure environments Troubleshoot user and system issues across desktop, network, and cloud platforms Manage escalations, ensuring timely and professional resolution Support hardware and software rollouts, migrations, and upgrades Maintain accurate documentation and follow ITIL-aligned processes Liaise with vendors and internal teams to ensure smooth service delivery You'll work closely with senior engineers and service delivery leads to enhance client environments and ensure stable, secure performance across the modern workplace stack. What we're looking for Proven Level 2 IT support experience (MSP background desirable) Strong understanding of Microsoft 365 administration and Azure AD Knowledge of Windows Server, networking, and virtualisation fundamentals Experience with endpoint management and device security Excellent troubleshooting and communication skills A proactive, customer-focused approach and passion for continuous learning The ideal candidate will enjoy working in a fast-paced, collaborative environment and take pride in delivering a consistently high level of service. Why join? Up to £35,000 DOE with clear progression opportunities Full training and support towards certifications On-site, collaborative team culture Great benefits and a genuine focus on employee development Apply now to join a growing IT team supporting modern, cloud-first environments.

Systems Support Engineer 35,000 - 55,000 + Benefits Stroud, Gloucestershire Hybrid (office & remote) Are you a hands-on technical expert who thrives on solving complex IT and customer challenges? Join a fast-growing, sustainability-focused technology company as a Systems Support Engineer. You'll play a leading role supporting both internal users and a global customer base, making a real impact on the business and the planet. Key Responsibilities Provide expert technical support for global customers, troubleshooting installation, licensing, network, and performance issues across Windows environments Act as the go-to person for all internal IT support needs, managing networks, hardware, virtual servers (Hyper-V), and user accounts Use remote tools (TeamViewer, RDP, GoToAssist) to diagnose system-level software issues Set up, configure, and maintain Windows desktops, laptops, and local network infrastructure Resolve software licensing and activation queries (e.g. FlexLM, RLM systems) Document support cases, contribute to knowledge base material, and escalate complex technical challenges Collaborate as a supportive team player in a dynamic, international environment Key Skills & Experience Proven experience in a technical support, helpdesk, or IT support role Strong troubleshooting skills across Windows operating systems (installation, crashes, performance tuning) In-depth networking knowledge: TCP/IP, DNS, DHCP, VPNs, LAN/WAN, plus practical experience of tools like ping, tracert, nslookup Solid hands-on experience with software licensing systems (FlexLM, RLM or similar) Comfortable managing, setting up, and supporting virtual machines (especially Microsoft Hyper-V) Confident using remote support tools and troubleshooting desktop/laptop/peripherals hardware issues Excellent verbal and written communication skills; able to support technical and non-technical users Customer-focused, detail-oriented, proactive and able to work both independently and as part of a team Desirable: Experience supporting specialised/complex software in a SaaS environment Prior work in international or multi-site support teams Basic scripting (PowerShell, Batch), exposure to CI/CD or software build environments Relevant IT certifications (CompTIA A+, Network+, MCP) What's on Offer Competitive salary ( 35k- 55k), dependent on experience and skills Flexible hybrid working-split your time between home and the Stroud office Future growth and professional development in a collaborative, high-performing team Opportunity to make a positive environmental impact with your work Inclusive and diverse team culture This is a fantastic opportunity for a technical support and infrastructure problem-solver who wants to work in a growing company where every day is different and your work genuinely matters. Apply now with your CV to take the next step in your support engineering career. If you've held any of these roles or used these technologies/skills, this role could be a great fit: IT Support Engineer, Systems Support Engineer, Technical Support Specialist, Infrastructure Support, Windows Support Analyst, Network Support Engineer, Desktop Support, Service Desk Analyst, Helpdesk Engineer, Hyper-V Administrator, Technical Support Analyst, FlexLM, RLM, TeamViewer, CompTIA, MCP. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Systems Support Engineer £35,000 - £45,000 + BenefitsStroud, GloucestershireHybrid (office & remote) Are you a hands-on technical expert who thrives on solving complex IT and customer challenges? Join a fast-growing, sustainability-focused technology company as a Systems Support Engineer. You'll play a leading role supporting both internal users and a global customer base, making a real impact on the business and the planet. Key Responsibilities Provide expert technical support for global customers, troubleshooting installation, licensing, network, and performance issues across Windows environments Act as the go-to person for all internal IT support needs, managing networks, hardware, virtual servers (Hyper-V), and user accounts Use remote tools (TeamViewer, RDP, GoToAssist) to diagnose system-level software issues Set up, configure, and maintain Windows desktops, laptops, and local network infrastructure Resolve software licensing and activation queries (e.g. FlexLM, RLM systems) Document support cases, contribute to knowledge base material, and escalate complex technical challenges Collaborate as a supportive team player in a dynamic, international environment Key Skills & Experience Proven experience in a technical support, helpdesk, or IT support role Strong troubleshooting skills across Windows operating systems (installation, crashes, performance tuning) In-depth networking knowledge: TCP/IP, DNS, DHCP, VPNs, LAN/WAN, plus practical experience of tools like ping, tracert, nslookup Solid hands-on experience with software licensing systems (FlexLM, RLM or similar) Comfortable managing, setting up, and supporting virtual machines (especially Microsoft Hyper-V) Confident using remote support tools and troubleshooting desktop/laptop/peripherals hardware issues Excellent verbal and written communication skills; able to support technical and non-technical users Customer-focused, detail-oriented, proactive and able to work both independently and as part of a team Desirable: Experience supporting specialised/complex software in a SaaS environment Prior work in international or multi-site support teams Basic scripting (PowerShell, Batch), exposure to CI/CD or software build environments Relevant IT certifications (CompTIA A+, Network+, MCP) What's on Offer Competitive salary (£35k-£45k), dependent on experience and skills Flexible hybrid working-split your time between home and the Stroud office Future growth and professional development in a collaborative, high-performing team Opportunity to make a positive environmental impact with your work Inclusive and diverse team culture This is a fantastic opportunity for a technical support and infrastructure problem-solver who wants to work in a growing company where every day is different and your work genuinely matters. Apply now with your CV to take the next step in your support engineering career. If you've held any of these roles or used these technologies/skills, this role could be a great fit: IT Support Engineer, Systems Support Engineer, Technical Support Specialist, Infrastructure Support, Windows Support Analyst, Network Support Engineer, Desktop Support, Service Desk Analyst, Helpdesk Engineer, Hyper-V Administrator, Technical Support Analyst, FlexLM, RLM, TeamViewer, CompTIA, MCP. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

UX Designer 55,000- 60,000 + bonus + benefits Sheffield, UK (Hybrid - 3 days in office) Permanent Full-time We are looking for an experienced UX Designer to join our client who will play a key role on their forward-thinking technology team, helping to design and deliver intuitive, accessible, and engaging user experiences across web and desktop applications. You'll get to explore real-world customer problems and work collaboratively with developers, product owners, and analysts to bring creative, user-focused solutions to life. This is an exciting opportunity for a UX professional who's passionate about combining design thinking, research, and data insights to shape exceptional digital products. Key Responsibilities: Collaborate with the Development Manager and Product Owners to define and implement innovative solutions for product direction, visuals, and user experience Conduct user research, interviews, and usability testing to understand user needs and pain points Analyse user activity and data patterns in collaboration with the Data Analyst to inform design decisions Design and deliver wireframes, user stories, user journeys, and both low- and high-fidelity mock-ups Prototype design concepts in Figma, iteratively testing and refining them based on feedback Work closely with developers and testers to ensure design accuracy through to production Outline UI guidelines, themes, and build UI toolkits for desktop and responsive/mobile Identify both quick wins and long-term design solutions aligned with business goals Promote accessibility and inclusive design principles, ensuring compliance with WCAG guidelines Key Skills & Experience: Proven UX design experience with a strong portfolio including web application UX Proficiency in visual design and wireframing tools such as Figma (or similar) Experience conducting user research, usability testing, and translating insights into design improvements Familiarity with A/B testing and analytics tools such as Google Optimise, Google Analytics, Tag Manager, Crazy Egg, MouseFlow, or Hotjar Strong problem-solving skills with a creative yet pragmatic approach Excellent communication and collaboration skills, able to work effectively with cross-functional teams Experience working with development teams to deliver production-ready designs Full UK driving licence What you get in return: 55,000- 60,000 per annum + bonus + benefits Hybrid working (3 days per week in their Sheffield office) Opportunity to shape innovative, user-driven products Professional development and ongoing training support This company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Interested? Please submit your CV to Chris Prendergast at DCS Recruitment via the link provided. Alternatively, email me at or call (phone number removed) . DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality

UX Designer £55,000-£60,000 + bonus + benefits Sheffield, UK (Hybrid - 3 days in office) Permanent Full-time We are looking for an experienced UX Designer to join our client who will play a key role on their forward-thinking technology team, helping to design and deliver intuitive, accessible, and engaging user experiences across web and desktop applications. You'll get to explore real-world customer problems and work collaboratively with developers, product owners, and analysts to bring creative, user-focused solutions to life. This is an exciting opportunity for a UX professional who's passionate about combining design thinking, research, and data insights to shape exceptional digital products. Key Responsibilities: Collaborate with the Development Manager and Product Owners to define and implement innovative solutions for product direction, visuals, and user experience Conduct user research, interviews, and usability testing to understand user needs and pain points Analyse user activity and data patterns in collaboration with the Data Analyst to inform design decisions Design and deliver wireframes, user stories, user journeys, and both low- and high-fidelity mock-ups Prototype design concepts in Figma, iteratively testing and refining them based on feedback Work closely with developers and testers to ensure design accuracy through to production Outline UI guidelines, themes, and build UI toolkits for desktop and responsive/mobile Identify both quick wins and long-term design solutions aligned with business goals Promote accessibility and inclusive design principles, ensuring compliance with WCAG guidelines Key Skills & Experience: Proven UX design experience with a strong portfolio including web application UX Proficiency in visual design and wireframing tools such as Figma (or similar) Experience conducting user research, usability testing, and translating insights into design improvements Familiarity with A/B testing and analytics tools such as Google Optimise, Google Analytics, Tag Manager, Crazy Egg, MouseFlow, or Hotjar Strong problem-solving skills with a creative yet pragmatic approach Excellent communication and collaboration skills, able to work effectively with cross-functional teams Experience working with development teams to deliver production-ready designs Full UK driving licence What you get in return: £55,000-£60,000 per annum + bonus + benefits Hybrid working (3 days per week in their Sheffield office) Opportunity to shape innovative, user-driven products Professional development and ongoing training support This company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Interested? Please submit your CV to Chris Prendergast at DCS Recruitment via the link provided. Alternatively, email me at or call . DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality

Second Line Technical Support Engineer (Shift Patterns) Location: Chertsey, Surrey Job Type: Full time Contract Type: Permanent Salary: c£30,000 - £40,000 Basic (depending on experience) + £4k Shift Allowance Are you an experienced Second Line Support Engineer looking to boost your career working in an advanced technical team that pride themselves on delivering high-quality service levels? The Company Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions. With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands. Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role • An excellent opportunity has emerged for a Second Line IT Support Engineer to join our 24x7 technical support team.• The successful candidate will have an existing track record working within a similar role and knowledge of the Microsoft software stack, Windows Server 2016+, Hyper-V, VMware & Microsoft RDS. A good understanding of networking including troubleshooting would also be highly advantageous.• There will also be a large drive for professional qualifications in arenas such as Microsoft, Cisco, VMware or Palo Alto Networks.• The role includes shift patterns to cover our 24 7 helpdesk, the shift pattern is planned as a block of 4 days or 4 nights of work, followed by a block of 4 days of rest. A shift is 8.00am-8.00pm or 8.00pm-8.00am.• The role is based at Krome's HQ in Chertsey. Some second-line duties are field-based, so availability to work in Chertsey but also to travel to London and other client locations is required. Responsibilities • Troubleshooting hardware or software problems escalated from 1st line• Investigating security alerts• Working with internal teams to manage IT infrastructure and keep it up to date• Maintaining knowledge base and contributing to process/technical documentation• Following SLAs and tracking ticket resolution metrics Requirements • At least two years of experience in a similar role• Experience of some or all of the following; Microsoft Windows Desktop / Server Operating Systems, MS Office Suite & M365, Exchange, Teams Telephony, Active Directory, Firewalls (Palo Alto), VMware vSphere, Hyper-V, SAN, Citrix, SQL Server, Aruba/Extreme Wireless, PRTG network monitoring• Virtualisation practices from a build, install, configure level through to standard support• A good grasp of TCP/IP networking• The ability to install and decommission a range of hardware Including laptops, printers, PC's, monitors, servers and network equipment• Great communication skills (in person and via telephone), excellent written and spoken English is essential• Personable, with the ability to build rapport with a team of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments• Must be capable of learning a new customer network rapidly. Training and time will be given to absorb such material, but the ability to learn and adapt quickly is a must• The successful candidate will be a punctual and thorough worker, with astute attention to detail• Strong academic background - a Bachelor's degree or related IT qualifications would be highly desirable but not essential• This role will be based in our Chertsey office (with occasional travel to client sites)• A UK Driving License is essential for the role• Shift patterns will vary between 8.00am - 8.00pm or 8.00pm - 8.00am with 2 hours break.• All technical staff are given a thorough aptitude and technical test during interviews, so please be aware that this is part of Krome's common employment practice. The Package • c£30,000 - £40,000 Basic (depending on experience) + £4k Shift Allowance Benefits • 4% Employer Pension Contribution• Flexible Annual Leave Package (25 days, increasing with Length of Service)• Employee Assistance Programme• Private Medical Insurance (applicable after 5 years' service)• Learning and Development Programme, aimed to support Career Progression• Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)• Long Service Recognition Awards for 5, 10, 15 years+• Complimentary Breakfast Available (8am - 9am Mon to Fri)• Complimentary Tea/Coffee and Fresh Fruit Available All-day• Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks• Discounted Corporate Gym Membership• Cycle to Work Scheme• Shower Facilities• Free Private Car Park• Staff Break Out Room with Pool Table• Modern, Open Plan, Office Environment• Regular Company-Funded Social Events• Company-Funded (Voluntary) Participation in our Charity Events• Electric Vehicle Charging Points are available at our Chertsey Head Office Krome Technologies is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. You may also have experience in the following: 2nd Line Support, Helpdesk Analyst, Second Line Support Technician, Systems Administrator, IT Support, Network Engineer, Technical Support, Network Administrator, Server Administration, Systems Analyst, Help Desk, Second Line Support, etc. REF-

Desktop Support Engineer Location: Barrow-In-Furness (Fully onsite) Clearance: Must be a sole UK national with the ability to obtain SC Clearance Salary: Up to £30k per annum + benefitsAre you a hands-on IT professional who enjoys variety, structure, and customer interaction? This IMAC Desktop Support Engineer opportunity offers you the chance to join a highly respected technology services team supporting a major client. Whether you're an experienced IT engineer or someone looking to transition into tech with some practical IT know-how, this role gives you the platform to grow and make a real impact. What you'll be doing Device & Equipment Management: Build, rebuild, provision, and configure end-user devices to meet specifications. Inventory Control: Manage deliveries, maintain accurate stock records, and oversee equipment allocation and disposal. Service Delivery: Coordinate and complete IMAC (Install, Move, Add, Change) activities efficiently and in line with SLAs. Customer Interaction: Provide a professional, courteous service - ensuring users receive timely, high-quality support. Collaboration: Work closely with other support teams to maintain seamless operations and deliver exceptional service. What you'll bring Previous experience in IT support or technical field service (hardware/software). Knowledge of desktop environments (Windows 7-10), application installs, and ticketing systems (e.g. ServiceNow). Understanding of networking and server fundamentals. Excellent organisation, troubleshooting, and customer service skills. A full, clean UK driving licence. Must be a sole UK national and able to obtain SC Clearance. Flexible, methodical, and a strong team player. Desirable: Experience with stock management tools, IMAC processes, or working within secure environments. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Desktop Support Engineer, Field Service Engineer, IT Technician, Hardware Engineer, IT Support Analyst, IMAC Engineer, IT Field Engineer, Service Desk Technician, IT Hardware Support, Windows Support Engineer. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.