812 jobs found

Job Title: 1st line service desk engineer (MSP) Salary: up to 30k doe Location: Borehamwood + Hybrid at least 1 day at home Term: Permanent Benefits: 22 days AL rising to 25 with service +BHs + Company pension Training: Tailored training path with vendor specific accreditations We are looking for a 1st Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice. We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients. You should have at least 2 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running. You will be responsible for providing technical support for our Managed Service customers with the aim of fixing all incidents or escalating to the 2rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include: Remote / On Site Support, Ticket management, Experience working in an ITIL environment. Microsoft Office 365 services experience in all aspects of Microsoft 365 migration and implementation highly desired. Email services (Exchange, Exchange Online, Mimecast, Gmail) MDM Solutions (Intune, Jamf) SharePoint Online and Teams setup and configuration Microsoft Azure administration Hosted Telephony Windows Server, GPO, AD, File Servers and any other server roles. Deployment and implementation of new workstations and network hardware across multiple remote sites. General desktop support, Hardware\software diagnosis and break fix. Windows OS 7,8 and 10 DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN. Interest and exposure to security (Firewalls, Windows security server and workstation) Ind/Letchworth

Helping clients solve real-world problems in 4G and 5G network infrastructure Cambridge - Work from Home; to 50k DoE Want to apply your engineering skills and problem solving abilities to real-world problems? This Cambridge company has developed advanced network management solutions for scenarios where clients need closer control over their 4G and 5G network infrastructure. These products are already in use by customers across the world, and as their business grows, the company continues to add new capabilities. To help their increasing customer base get the best from their products, they are seeking an experienced Application Support Engineer to join their team. Typical tasks could include providing front-line support and answering customer questions, providing step by step guidance to resolve common issues, carrying out installations and upgrades, identifying process improvements, and designing and executing test procedures. Essential skills and attributes: A good degree in relevant subject such as Computer Science or Engineering; or similar experience Excellent communications skills - you will need to be comfortable exploring technical issues in depth with clients and helping them reach a resolution Hands-on experience of testing software within a professional software engineering environment Linux desktop and scripting skills, and an understanding of the software development lifecycle Full existing right to work in the UK without restriction, time limit, or sponsorship This role features a competitive salary and an opportunity for an enthusiastic and capable Application Support Engineer to become the go-to expert in 4G and 5G technology. Whilst the team works remotely, you will need to be located close enough to Cambridge for convenient exchange of hardware, or occasional meeting. Another top job from ECM, the high-tech recruitment experts. Even if this job's not quite right, do contact us now - we may well have the ideal job for you. To discuss your requirements call (phone number removed) or email your CV. We will always ask before forwarding your CV. Please apply (quoting ref: CV27516 ) only if you are eligible to live and work in the UK. By submitting your details you certify that the information you provide is accurate.

Desktop Engineer Hybrid - Remote/Telford 6 month Assignment Rate: £120 per day - PAYE via Umbrella only Project Description: Provide technical support to our customers and projects in relation to APS Services. Role Description: The role will be a technical support engineer within Account Production Services (APS) working on developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications.Once training has been completed and you have developed with the role, you may be asked to travel to another site to assist with supporting activities. Expenses will be provided. Tasks: Provide Desktop Support. Fault identification and resolution of incidents / requests within contracted SLA targets Mobile solution support (Mobile Phones and Laptops) Software and hardware installation PC Configuration Building Laptops & MacBooks Assisting with Stores tasks when required Creating and maintaining support documentation When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues Technologies: Windows 10, Windows 11 and MacOS Microsoft Office 2016 O365 Hardware - Desktops, Laptops, Tablets, Mobile Phones and Printers Cisco AnyConnect VPN, SCCM, Active Directory, Various software products, applications, and services WiFi Access Points and basic networking principles Meeting room technology Technical Skills Required: Mandatory Skills: Knowledge of Windows 10 and or Windows 11 Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive Knowledge of Apple devices (MacBooks, iPads and MacOS) Hardware Familiarity (Desktop, Laptop, Printers) Desirable Skills: Knowledge of ServiceNow Management tools Knowledge of Mobility Solutions Knowledge of the Microsoft Power Platform Previous experience in PC Hardware\Software support Active Directory Understanding of basic networking principles MCSE Certification Business Skills: Mandatory Skills: Excellent Communication skills (verbal and written) Customer service Time Management Organisation Be able to work using our 7 shared values with peers, customers and clients (Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty and Fun) Desirable Skills: Able to perform under pressure and meet tight deadlines Analytical and methodical approach to problem solving Must be self-driven and have the ability to use initiative and tenacity to resolve issues Able to work with minimum supervision Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA

Job Title: IT Desktop Support Engineer (6-Month Contract) Location: Wrexham Start Date: ASAP Contract Length: 6 months. Rate: Competitive (Inside IR35) Overview: We are seeking a skilled and customer-focused IT Desktop Support Engineer to join a dynamic team delivering high-quality IT services at a key site in Wrexham. This role is integral to maintaining smooth day-to-day IT operations, supporting end users, and ensuring continuous improvement in service delivery and user satisfaction. Key Responsibilities: End-User Support & Hardware Management: Provide onsite support for desktops, laptops, Macs, mobile devices, printers, and conferencing systems. Troubleshoot and resolve technical issues, coordinating with vendors and internal support teams. Manage hardware logistics including setup, collection, and maintenance. Support meeting rooms and manufacturing/lab devices. Software & Configuration: Install and configure software, drivers, BIOS updates, and mobile apps. Perform imaging and deployment tasks where remote execution is not feasible. Maintain software licensing awareness and manage non-standard installations. Asset & Infrastructure Management: Maintain accurate asset registers for hardware and software. Provide hands-on support for infrastructure components in coordination with third-party partners. Customer Service & Communication: Provide VIP support and training sessions for users. Record and track incidents, resolutions, and feedback. Suggest improvements to processes and documentation. Skills & Experience Required: Minimum 5 years' experience in IT support roles. Strong technical knowledge across Windows, Mac OS, iOS, Android, and Microsoft Office 365. Familiarity with Active Directory, Exchange, MDM, AV, and basic networking. Exposure to ITIL v3 practices (incident, request, problem, change). Excellent communication and interpersonal skills. Ability to work independently and under pressure. Experience supporting conferencing systems (Skype, Cisco, BlueJeans) and printers. Desirable Qualifications: BSc/BA in IT, Computer Science, or equivalent experience. ITIL certification. This is a fantastic opportunity to join a forward-thinking company. To apply for this exciting opportunity, please submit your CV which details your relevant experience. We look forward to your application! People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

Modern Workplace LeadOur client is a global assurance provider with operations in over 100+ countries and a mission to delight their customers. We have a diverse portfolio of assurances activities that range from Security, ESG and Supply Chain, and many more. As our Modern Workplace Lead, you will act as a vital member of the Infrastructure department, leading a cross-functional team focused on delivering support and functionality of the M365 Productivity suite of tools and services (Office, OneDrive, Teams, Sharepoint) EUC device builds and management (Intune MDM, Autopilot), large-scale user migrations including Email, Sharepoint and Teams, and technical end-user support for the company. As a strong and proactive leader in this space, you will anticipate challenges associated with large (6000+) userbases, drive continuous improvement and implement best-in-class workplace solutions. You will have strong and demonstrable stakeholder management, project management and forecasting skills, and be able to mentor and drive junior to senior team members to achieve their best. Key Responsibilities: Leadership & Strategy Lead and mentor a team of engineers and specialists in the management of EUC and M365 services. Drive sprint-based work management within the team, to assist in consistent delivery across the function Develop and implement strategies to optimise the use of Microsoft 365 tools across the organisation. Act as the primary point of contact for all M365 modern workplace initiatives, collaborating with IT leadership and key stakeholders. Microsoft 365 & Endpoint Management Oversee deployment, configuration, and management of Microsoft Intune for device provisioning and policy enforcement. Ensure effective use of Windows Autopilot for zero-touch device provisioning and lifecycle management. Manage security policies, compliance, and conditional access for devices, applications, and users within M365. Drive automation and self-service capabilities to improve the end-user experience and reduce IT operational overhead. Collaboration & Productivity Tools Lead the management and governance of collaboration tools, including Microsoft Teams, SharePoint, OneDrive, and Viva. Define best practices and policies for usage, security, and governance across the M365 ecosystem. Enable end-users by providing training, documentation, and support resources to maximise the value of M365 services. Security & Compliance Implement security best practices for identity and device management, leveraging Microsoft Defender, Conditional Access, and Zero Trust principles. Ensure compliance with industry standards and regulations related to data protection and endpoint security. Monitor and respond to security incidents, threats, and vulnerabilities affecting end-user computing. Migration & Integration Plan and execute large-scale user migrations between domains, ensuring minimal disruption to business operations. Oversee email migrations, including Exchange Online transitions and hybrid deployments. Manage SharePoint migrations, ensuring seamless data transfer and optimal configurations. Utilise tools such as ShareGate and BitTitan to streamline migration processes and improve efficiency. Innovation & Continuous Improvement Stay up to date with Microsoft's latest product developments and industry trends in modern workplace technology. Drive innovation by evaluating new M365 features and identifying opportunities for improved business efficiency. Work closely with IT Service Management teams to streamline support processes and enhance user satisfaction. ?Technical/Professional Qualifications/Requirements5+ years of experience managing enterprise M365 deployments for large (6,000+) userbases, and 3+ years leading cross-functional technical teams working across the Microsoft workplace ecosystem. Strong and autonomous leadership skills, managing all levels of technical expertise and delivery in cross-functional teams. Strong technical expertise in Microsoft 365 services, including Teams, SharePoint, OneDrive, and Exchange Online. Practical experience with EUC Hardware (Dell, Lenovo, HP, Apple) Experience of identity and access management (Active Directory, Azure Entra, Conditional Access, MFA, GPO, SSO) Knowledgeable in asserting and maintaining endpoint compliance. Experience of working in an Agile environment and with a multi-disciplined team Clear and effective communication at all business levels - end user, stakeholder, and upper management - able to disambiguate when necessary. Strong understanding of Windows Autopilot, Intune, and MDM solutions Solid automation and scripting skills (PowerShell, Graph API) for managing M365 environments. Experience with ITSM tools such as ServiceNow and Halo and a solid grasp of ITIL around Release, Deployment and Change ManagementExpertise in executing large-scale user migrations between domains, email migrations, and SharePoint migrations. Experience running and assisting in the management of small to mid-sized technical projects. Familiarity with migration tools such as ShareGate, BitTitan, and other relevant technologies. Excellent stakeholder management and communication skills, with the ability to translate technical solutions into business value. Microsoft certifications (e.g., Microsoft 365 Certified: Enterprise Administrator Expert, Modern Desktop Administrator, Security Administrator) are highly desirable. Experience in ITIL frameworks and service management best practices is a plus. Microsoft certifications (e.g., Microsoft 365 Certified: Enterprise Administrator Expert, Modern Desktop Administrator, Security Administrator) are highly desirable.

We are working with a Local Authority who require interim support from an ICT End User Services Engineer initially until February with possible extensions. ICT End User Services Engineer Start: ASAP Rate: negotiable dependant on experience (Inside IR35) Location: Leicestershire Duration: Until February initially with possible extensions Hybrid working - 4 days a week on site in Melton Leicestershire Responsibilities include: • Providing technical support to end users via Service Desk software• Managing incidents, service requests, and infrastructure works• Supporting ICT projects and contributing to service improvements• Maintaining ICT assets and documentation• Ensuring high standards of customer service and technical delivery• Collaborating with third-party suppliers and internal teams• Upholding security standards and ICT policies Requirements: • Proven experience in 1st and 2nd line support within a multi-site organisation• Strong technical knowledge of Microsoft technologies (Windows 10/11, Active Directory, Exchange, SCCM, etc.)• Familiarity with ITIL service management principles and Service Desk tools• Experience supporting desktop/mobile environments and conducting fault resolution• Excellent communication and documentation skills• Ability to work under pressure and manage multiple priorities• Desirable: Local government ICT experience and knowledge of project management methodologies If this is a role you can support with, please get in touch!

IT Support Technician Location Derby - Hybrid after training Salary: Dependent on experience Are you looking to grow your career in IT support? We're seeking a friendly and skilled IT Support Technician / 1st Line Support Engineer to join a busy support team, delivering excellent service across Office 365, Windows 10/11, Intune, Azure, hardware, and networks. This role is perfect for someone with a customer-first mindset who enjoys problem-solving, troubleshooting, and providing clear, reassuring solutions to end users. From password resets to connectivity issues, you'll be the first point of contact and a trusted voice for IT support. The role of IT Support Technician will involve: Respond to IT support requests via phone, email, and ticketing system. Diagnose and resolve issues across hardware, software, Office 365, Intune, Azure, and Windows 10/11. Escalate more complex incidents to 2nd Line Support where necessary. Accurately log incidents and resolutions using a ticketing system. Configure and set up new laptops, desktops, and mobile devices. Ensure data protection and IT security best practices are followed. The ideal candidate for the IT Support role will have Skills & Experience: Experience in IT Support / Helpdesk / Service Desk / Technical Support. Strong knowledge of Office 365, Windows 10/11, Intune, Azure Familiarity with ticketing / incident management systems would be an advantage Excellent troubleshooting and communication skills. Ability to work independently and as part of a team. A proactive, customer-focused approach Why apply? Work with a supportive IT team in a role where every day is different. Gain hands-on experience across a wide range of technologies. Build your career in IT support while helping users get the most out of their systems. Apply today to start your career as an IT Support Technician / 1st Line Support Engineer and make a real difference in IT support.

We are delighted to be working with a well respected Cambridge based professional services organisation. They are recruiting for a Network Support Engineer to join their team on a full time, permanent basis. Key responsibilities will include: Providing IT support to internal staff in conjunction with other members of the team Installing and configuring network equipment Maintaining network hardware infrastructure Designing and planning upgrades Managing and maintaining windows desktops and mobile devices Escalating issues, where needed Ad-hoc IT projects The successful candidate will have: Experience in a similar role Experience supporting a windows desktop environment Knowledge of HP operating systems A strong understanding of networking concepts CCNA (desirable) Excellent interpersonal skills If this role looks like your next challenge, please contact Jamie ASAP or apply via this advert! We endeavour to reply to every candidate, every time but if you haven t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential positions.

Responsibilities Develop in-house CRM desktop & web applications. Design, develop, test and release new front and back-end systems. Diagnose reported issues concerning our existing CRM. Diagnose and resolve second line support tickets. Troubleshoot remote and on-site issues through diagnostic techniques. Work closely with First Line Support and Second Line Software Engineers Assist QA and be part of IT systems and Data Governance Essential Skills & Knowledge Required Our core systems are developed in-house using VB6 and .Net languages. We also develop and maintain web platforms. As well as developing new systems with the assistance of new technologies you will need to continue the development and improvement of our legacy systems. To maintain and develop our long-standing in-house products the ideal candidate will have some knowledge or the eagerness to expand their knowledge to the following languages: C# .NET or VB .NET A qualification or equivalent experience with programming languages A passion for IT & Programming Strong Time Management and Organisational Skills A Solution Orientated Mindset Desirable Skills & Knowledge Required Visual Basic 6 (Training will be provided if not already familiar with the product) ASP HTML Javascript T-SQL/MS SQL

2nd/3rd Line IT Support Engineer About the Role An exciting opportunity has arisen to join a fast-growing technology consultancy and managed service provider. This is not a traditional support role; we place customer service at the heart of everything we do, and we are looking for someone who shares that passion. This position is ideally suited to a senior 2nd Line Engineer or an experienced 3rd Line Engineer who is confident taking ownership of complex issues and delivering high-quality technical solutions. You will work across a wide range of technologies, from on-premise infrastructure to cloud environments, while contributing to key projects and service improvements. While some client site travel will be required, we offer a flexible hybrid working model with 1-2 days per week in the office. Key Responsibilities Provide escalation support for 1st and 2nd Line engineers and handle complex Service Desk requests. Perform onsite support, installations, and troubleshooting where remote resolution is not possible. Take ownership of Service Desk innovation and continuous improvement initiatives. Create and maintain support processes, technical documentation, and internal procedures. Liaise with third-party vendors to triage and resolve support issues. Manage support tickets and incidents within agreed SLA timeframes. Maintain relationships with suppliers for services such as IaaS, managed printing, and software vendors. Install, configure, and maintain servers, PCs, and software. Conduct scheduled maintenance, backups, and monitoring activities. Participate in IT projects and proactively explore emerging technologies. Support Microsoft 365 and cloud environments. Provide internal support to non-technical staff. Personal Attributes Ownership and accountability for quality and outcomes. Excellent organisational and multitasking skills. Strong communicator who is clear, polite, and punctual. Works effectively both independently and as part of a team. Committed to continuous learning and technical development. Knowledge & Experience 5+ years' experience in IT support and technology operations. Strong troubleshooting skills across both desktop and server environments. Hands-on experience with Microsoft Windows Server 2008 and later. Exposure to business integrations and mergers. Knowledge of AD, O365, Azure, VMware, and Hyper-V. Experience managing security gateways, backups, and endpoint protection. Solid understanding of networking, LAN/WAN, and related technologies. Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

1st/2nd Line IT Support Engineer Wirral (with travel in the North West to client sites as required) £28-32k plus competitive benefits Full-Time, Permanent-9am-5.30pm Why This Company A well-established and respected Managed Service Provider (MSP) with nearly 20 years of experience delivering comprehensive IT solutions across the UK. Acting as the external IT department for their clients, pride themselves on providing expert support, proactive maintenance, and trusted consultancy. Work across a wide variety of sectors and have built long-standing relationships based on professionalism, reliability, and service excellence. A forward-thinking culture and most importantly being treated as an individual. A supportive senior management team with a history of stability who lead with their values, a business with a heart who truly care about their staff with the autonomy for your voice to be heard. What You ll Be Doing We want to speak with 1st/2nd Line IT Support Engineers to join a growing, open and established team. This role is perfect for a technically skilled IT professional who enjoys both remote and onsite support and is keen to develop their career in a dynamic MSP environment. Provide 1st and 2nd line IT support to clients via phone, remote access, and site visits Use RMM tools for daily proactive maintenance and monitoring Install and troubleshoot a wide range of IT hardware and software including servers, desktops, firewalls, switches, and wireless networks Deploy and support Microsoft technologies such as Windows Server, Office 365, Hyper-V, and Active Directory Manage users and permissions across Active Directory and Microsoft 365 Assist with IT projects including new system installs, office moves, and network rollouts Maintain accurate system documentation and client environment records Provide onboarding, training, and technical guidance to users What We re Looking For Previous experience in an IT support role (1st or 2nd line), preferably in an MSP or fast-paced environment Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs) Experience with Windows Server, Microsoft 365, and virtualisation (Hyper-V) Confident communicator with excellent client-facing and problem-solving skills Full UK driving licence and access to a vehicle insured for business use (essential) Organised, proactive, and comfortable working independently or as part of a team Familiarity with IT ticketing systems and escalation procedures What s In It for You? A varied and rewarding role within a respected MSP Exposure to a wide range of IT environments and technologies Ongoing training and support Opportunities for progression and career development Competitive salary and employee benefits Stability and ability to work autonomously Sound Good? Let s Talk! If you think you d be a great fit, we d love to hear from you. A note from us We get so many applications that in some instances we are unable to offer individual feedback. If your application is successful, you will be contacted within 5 working days. If you want to call us for a confidential chat about any other vacancies or some guidance, we are happy to help.

We are the makers of the fastest-growing vending management software in the British Isles, helping clients monitor/manage their estates of vending and coffee machines, as well as micro markets, through our extensive/powerful vending management systems. We have an exciting opportunity for an SaaS / IT Support Engineer to join our multi-award-winning team. The Role at a Glance: 1st Line IT Support Engineer - Desktop, SaaS, Applications Sheffield (S8) / Hybrid 2 Fixed Days Per Week £25,000 - £28,000 Dependent on Experience Full Time - Permanent 25 days holiday plus bank holidays and other benefits 37.5 Hours Per Week Culture: Embrace Innovation and Change Company: Award winning SaaS company & leading provider of vending and coffee management software Pedigree: Award winning for our products and services. Award winning Support. UK Market Leader, growing in EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background / Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software . Our vending management software was created right from the outset to make things Simply Better. First in vending, then in office coffee, and increasingly in micro markets. We make the best management systems anywhere, to help make our client s business the best it can be. Now, over a decade later, our company has grown, through the success of our clients. As our client base increases, we are able to invest ever more in our people, our products and our services. And this makes Vendmanager and Coffeemanager even more effective, attracting additional clients. Today, we take pride in harnessing in-house the best technology expertise there is anywhere (spanning software, hardware and integration). And we serve the whole of the British Isles, while still continuing to grow apace, as new clients choose to join up. A typical week as a 1st Line IT Support Engineer: + Effectively responding to first-line support queries from customers using the company s software via phone call and email + Providing an accurate, efficient and customer-focused response + Escalating issues to 2nd line support when necessary + Delivering excellent verbal and written communication and always helping to find a resolution + Responding and assisting more advanced software support enquiries and continuing to monitor progress to ensure a resolution is achieved + Assisting with software testing as required, prior to the release of new software versions + Assisting the company's Software Migration Team in the implementation of the software for new customers + Provide software support across a range of platforms including Windows Desktop, SQL Server, Android Mobile Application and Microsoft RDP/RD Web + Assisting the Support Manager in escalating complicated issues to the development team and keeping the customers informed of progress + Assisting the Support Manager in the management of support for clients through Zoho Desk and CRM What will you bring? + Experience of working in a customer-facing IT office environment or software support role + Proven ability to proactively address customer concerns and exceed expectations + Passion for real-time problem solving and troubleshooting complex problems + Strong written and verbal communication skills + Ability to communicate effectively with technical and non-technical users + Analytical thinking and attention to detail + Experience in working to deadlines and prioritizing competing workloads. + Proficient in the use of Microsoft Applications, Services and Android + Ability to work independently and as part of a team. + Demonstrable planning and organisational skills + Willingness to conduct ad-hoc or exploratory testing + Self-motivated and able to learn/resolve new software and business processes in a prompt manner + Can-do attitude with a desire to learn new skills and technologies unique to the Vending industry Desirable skills: + Multilingual + Technical exposure of Microsoft SQL Server + Experience of AWS platforms + Experience of working within the Vending or Beverage Industry + Educated to A-Level standard or equivalent, English, Maths or IT Why Join Us? + Competitive salary and benefits package + Opportunity to work on cutting-edge technologies + Supportive and collaborative team environment + Opportunities for professional growth and development Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Background / Previous Roles May Include: 1st Line Support, 2nd Tier Support. SaaS Support, Android Support, Windows Support, Desktop Support, Junior IT Support, IT Graduate, Microsoft Applications Support, Tech Support, Customer Support. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

2nd line help desk Doncaster, on site Full time, Permanent. £24,000 - £28,000 (DOE) 4 day working week The 2nd Line Help Desk Engineer will take ownership of more complex incidents escalated from 1st Line, perform deeper diagnostics, manage escalations, undertake projects, and ensure our clients' IT infrastructure remains robust and proactive. Benefits 4-day workweek with alternating Mondays/Fridays off Enhanced maternity and paternity Free on-site parking Casual dress Sick pay Access to SmartHealth Regular team events and social gatherings As a 2nd line help desk engineer, you will be responsible for: Handle escalated 2nd line support incidents, including troubleshooting server systems, networks, telephony, security, cloud services and more. Diagnose and resolve issues related to Microsoft 365, Azure, SharePoint, Exchange, hybrid connectivity, VPNs, WiFi/guest networks, domains/DNS/Hosting. Assist with design, installation, maintenance and support of infrastructure (servers, storage, network devices, firewalls, access control). Work closely with 1st Line team to provide guidance, ensure smooth hand-over, maintain knowledge base and drive continuous improvement. Participate in change management, patching rollouts, service improvements and SLA/quality assurance. Provide expert support for telephony and VoIP systems, business mobile networks, intercoms and associated connectivity. Perform root-cause analysis for recurring incidents and implement corrective/preventative measures. Monitor system health, performance and proactively identify vulnerabilities Liaise with vendors, escalate issues externally where necessary, and act as point of contact for third-party services. Provide occasional onsite support when required. Deliver excellent customer experience and maintain professional client relationships. The ideal candidate will be: Proven experience (typically 2-4+ years) in a 2nd line support or infrastructure support role (ideally in an MSP environment). Strong technical knowledge of Windows Server (2016/2019/2022), Active Directory, Azure, Microsoft 365, Exchange, SharePoint, Office 365, databases. Network infrastructure experience: LAN/WAN, routing/switching, VPNs, firewalls, WiFi, guest networks, DNS/DHCP. Experience with telephony/VoIP systems, business mobile networks, connectivity services. Good understanding of cybersecurity best practices, backup & continuity solutions. Excellent analytical, troubleshooting and diagnostic skills. Strong customer service and communication skills Able to work under pressure and meet SLAs Self-motivated, with a willingness to mentor 1st Line engineers and help build a knowledge-rich environment. Desirable Microsoft Certified: Azure Administrator Associate, Modern Desktop Administrator, Messaging Administrator etc. Cisco CCNA/CCNP or equivalent networking certification. ITIL Foundation/Practitioner. Experience with RMM and PSA tools (e.g., ConnectWise, Datto, Autotask). Experience with CCTV, access control, analytics/AI systems (given company's security services). Strong scripting/automation skills (PowerShell, etc.) for process improvement.

We are the makers of the fastest-growing vending management software in the British Isles, helping clients monitor/manage their estates of vending and coffee machines, as well as micro markets, through our extensive/powerful vending management systems. We have an exciting opportunity for an SaaS / IT Support Engineer to join our multi-award-winning team. The Role at a Glance: 1st Line IT Support Engineer - Desktop, SaaS, ApplicationsSheffield (S8) / Hybrid 2 Fixed Days Per Week £25,000 - £28,000 Dependent on ExperienceFull Time - Permanent 25 days holiday plus bank holidays and other benefits 37.5 Hours Per Week Culture: Embrace Innovation and ChangeCompany: Award winning SaaS company & leading provider of vending and coffee management softwarePedigree: Award winning for our products and services. Award winning Support. UK Market Leader, growing in EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background / Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software . Our vending management software was created right from the outset to make things Simply Better. First in vending, then in office coffee, and increasingly in micro markets. We make the best management systems anywhere, to help make our client's business the best it can be.Now, over a decade later, our company has grown, through the success of our clients. As our client base increases, we are able to invest ever more in our people, our products and our services. And this makes Vendmanager and Coffeemanager even more effective, attracting additional clients.Today, we take pride in harnessing in-house the best technology expertise there is anywhere (spanning software, hardware and integration). And we serve the whole of the British Isles, while still continuing to grow apace, as new clients choose to join up. A typical week as a 1st Line IT Support Engineer: + Effectively responding to first-line support queries from customers using the company's software via phone call and email+ Providing an accurate, efficient and customer-focused response+ Escalating issues to 2nd line support when necessary+ Delivering excellent verbal and written communication and always helping to find a resolution+ Responding and assisting more advanced software support enquiries and continuing to monitor progress to ensure a resolution is achieved+ Assisting with software testing as required, prior to the release of new software versions+ Assisting the company's Software Migration Team in the implementation of the software for new customers+ Provide software support across a range of platforms including Windows Desktop, SQL Server, Android Mobile Application and Microsoft RDP/RD Web+ Assisting the Support Manager in escalating complicated issues to the development team and keeping the customers informed of progress+ Assisting the Support Manager in the management of support for clients through Zoho Desk and CRM What will you bring? + Experience of working in a customer-facing IT office environment or software support role+ Proven ability to proactively address customer concerns and exceed expectations+ Passion for real-time problem solving and troubleshooting complex problems+ Strong written and verbal communication skills+ Ability to communicate effectively with technical and non-technical users+ Analytical thinking and attention to detail+ Experience in working to deadlines and prioritizing competing workloads.+ Proficient in the use of Microsoft Applications, Services and Android+ Ability to work independently and as part of a team.+ Demonstrable planning and organisational skills+ Willingness to conduct ad-hoc or exploratory testing+ Self-motivated and able to learn/resolve new software and business processes in a prompt manner+ Can-do attitude with a desire to learn new skills and technologies unique to the Vending industry Desirable skills: + Multilingual+ Technical exposure of Microsoft SQL Server+ Experience of AWS platforms+ Experience of working within the Vending or Beverage Industry+ Educated to A-Level standard or equivalent, English, Maths or IT Why Join Us? + Competitive salary and benefits package+ Opportunity to work on cutting-edge technologies+ Supportive and collaborative team environment+ Opportunities for professional growth and development Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Background / Previous Roles May Include:1st Line Support, 2nd Tier Support. SaaS Support, Android Support, Windows Support, Desktop Support, Junior IT Support, IT Graduate, Microsoft Applications Support, Tech Support, Customer Support.Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

1st/2nd Line IT Support Engineer Location: Wirral (with travel in the North West to client sites as required) Salary: £28-30k plus competitive benefits Job Type: Full-Time, Permanent-9am-5.30pm Sector: IT Support / Managed Service Why This Company A well-established and respected Managed Service Provider (MSP) with nearly 20 years of experience delivering comprehensive IT solutions across the UK. Acting as the external IT department for their clients, pride themselves on providing expert support, proactive maintenance, and trusted consultancy. Work across a wide variety of sectors and have built long-standing relationships based on professionalism, reliability, and service excellence. A forward-thinking culture and most importantly being treated as an individual. A supportive senior management team with a history of stability who lead with their values, a business with a heart who truly care about their staff with the autonomy for your voice to be heard. What You'll Be Doing We want to speak with 1st/2nd Line IT Support Engineers to join a growing, open and established team. This role is perfect for a technically skilled IT professional who enjoys both remote and onsite support and is keen to develop their career in a dynamic MSP environment. Provide 1st and 2nd line IT support to clients via phone, remote access, and site visits Use RMM tools for daily proactive maintenance and monitoring Install and troubleshoot a wide range of IT hardware and software including servers, desktops, firewalls, switches, and wireless networks Deploy and support Microsoft technologies such as Windows Server, Office 365, Hyper-V, and Active Directory Manage users and permissions across Active Directory and Microsoft 365 Assist with IT projects including new system installs, office moves, and network rollouts Maintain accurate system documentation and client environment records Provide onboarding, training, and technical guidance to users What We're Looking For Previous experience in an IT support role (1st or 2nd line) , preferably in an MSP or fast-paced environment Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs) Experience with Windows Server , Microsoft 365 , and virtualisation (Hyper-V) Confident communicator with excellent client-facing and problem-solving skills Full UK driving licence and access to a vehicle insured for business use (essential) Organised, proactive, and comfortable working independently or as part of a team Familiarity with IT ticketing systems and escalation procedures What's In It for You? A varied and rewarding role within a respected MSP Exposure to a wide range of IT environments and technologies Ongoing training and support Opportunities for progression and career development Competitive salary and employee benefits Stability and ability to work autonomously Sound Good? Let's Talk! If you think you'd be a great fit, we'd love to hear from you. Hit "Apply Now" . A note from us We get so many applications that in some instances we are unable to offer individual feedback. If your application is successful, you will be contacted within 5 working days. If you want to call us for a confidential chat about any other vacancies or some guidance, we are happy to help.

Desktop Support Engineer (Onsite) Location: Wickford, Essex (with travel to client offices) Reporting to: Head of Technical Services Type: Full-time, Onsite (1 day WFH) About the Role We are seeking an experienced and proactive Level 2 IT Support and Desktop Engineer to join our onsite technical team. This role is ideal for a skilled IT professional who thrives in a hands-on environment, providing high-quality support for desktops, laptops, mobile devices, and network systems. You'll be responsible for ensuring the smooth operation of IT services across multiple client sites, working closely with end users and the wider technical team to deliver exceptional service and technical excellence. Key Responsibilities Deliver Level 2 IT support for desktops, laptops, mobile devices, and peripherals. Diagnose and resolve hardware, software, and network-related issues. Install, configure, and maintain Windows, macOS, and Linux operating systems. Support and administer Microsoft 365, Active Directory, and other enterprise applications. Manage and prioritise IT support tickets in line with agreed SLAs. Troubleshoot LAN/WAN/Wi-Fi/VPN connectivity issues, escalating as required. Maintain accurate IT asset and inventory records. Provide onsite support for AV and meeting room technologies. Implement and uphold IT security policies and endpoint protection standards. Assist with user account management, including password resets and permissions. Participate in IT projects, rollouts, and infrastructure upgrades. Document technical processes, solutions, and user guides. Deliver end-user training and promote IT best practices. Skills & Competencies Proven experience providing Level 2 IT support in a corporate or managed service environment. Strong troubleshooting skills across Windows, macOS, and Linux platforms. Proficiency with Microsoft 365 administration (Outlook, SharePoint, Teams). Solid understanding of Active Directory, Group Policy, and user management. Working knowledge of networking fundamentals (TCP/IP, DHCP, DNS, VPN, VLANs). Familiarity with endpoint security tools and compliance standards. Knowledge of ITIL best practices and service management principles. Practical experience with hardware repairs and upgrades. Excellent communication and interpersonal skills. Self-motivated with strong organisational and problem-solving abilities. Preferred Qualifications & Experience Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation. Experience with scripting or automation (PowerShell, Bash, Python). Knowledge of cloud platforms and virtualization technologies (Azure, VMware, Hyper-V). Experience supporting remote users and using remote desktop tools. Additional Information Full-time, onsite position based in Wickford, Essex , with travel to client sites as required. Occasional travel to other UK locations may be necessary. Candidates must have the right to work in the UK without sponsorship.

This is an exciting role for a highly motivated candidate who likes to be part of team, be regularly challenged in an evolving environment and is driven by repeat successes. This role will provide exposure to the most recent infrastructure related technologies available today such as cloud services SaaS, PaaS, IaaS. Client Details The hiring organisation is a medium-sized company operating within the property industry. They are committed to leveraging technology to support their business operations and deliver effective solutions. The company values innovation and provides employees with opportunities to work in a collaborative environment. Description Provide day-to-day operational support for on-premises and cloud-hosted server environments and networks. Ensure that all network infrastructure, servers, and associated systems are maintained, supported , and developed to provide secure and available data services to 6500 IT users across 300 locations in the UK Lifecycle management and continuous service improvement of IT infrastructure. Support change control, testing, and deployment of infrastructure services. Always maintain IT security and assist in the upkeep of security accreditations. Expect to identify and resolve issues - then monitor and design them out. Produce and ensure Service Operation guides are kept up to date Profile All-round Microsoft Cloud Operations engineer Cloud Services, IaaS, PaaS, Microsoft Azure including Site recovery (ASR) and M365, Exchange Online, OneDrive, Teams Azure networking (private endpoints, Azure firewalls, VPNs, IP Groups etc) Operations systems, Windows Desktop, Windows Server and Linux Excellent knowledge of the Microsoft infrastructure product stack o Windows Server, Active Directory, Hyper-V and high availability failover clustering. o Microsoft Data Protection Manager o PowerShell scripting and automation Monitoring / Alerting / log Analytics , Sentinel Logic Apps API Management gateways Azure Application Proxies Strong knowledge of resilient LAN and WAN infrastructure/technologies o Physical layer - Switching / Routing / Firewall o Virtual Layer - MPLS / VRF / SD-WAN Hypervisor Virtual network layers o Application layer - IPv4&6 / DHCP / DNS / Active Directory Services Job Offer A hybrid working policy, allowing for 2 days working from home and 3 in the office. Flexibility to work from any of the company's offices, not limited to Watford. Opportunities to work in a forward-thinking technology department within the property industry. A permanent position with potential for career development. 26 days annual leave + BH Generous pension contribution Life assurance

Infrastructure Endpoint Engineer Central London - 12-month FTC £45,000- £65,000 (depending on experience) VIQU have partnered with a leading UK consultancy to recruit an Infrastructure Endpoint Engineer. This role will focus on managing and securing the organisation's endpoint estate, including imaging, patching, application deployment, and device configuration, while modernising endpoint management through Intune and Windows Autopilot. Key Responsibilities of the Infrastructure Endpoint Engineer: Manage endpoint devices using SCCM (Configuration Manager) and Intune Oversee the imaging process for laptops, desktops, and other endpoints Deploy and manage applications across the endpoint estate Administer patching processes to maintain compliance and security standards Collaborate with the security team on device hardening and vulnerability remediation Monitor endpoint health, performance, and compliance, proactively addressing issues Provide technical support and escalation for endpoint-related incidents Recommend and implement improvements to existing endpoint solutions Maintain accurate documentation for endpoint management processes and configurations Key Requirements of the Infrastructure Endpoint Engineer: Proven experience in endpoint management using SCCM/Configuration Manager and Intune Strong understanding of Windows operating systems, device imaging, and application deployment Knowledge of patch management processes and security best practices Excellent troubleshooting, analytical, and problem-solving skills Strong communication and interpersonal skills Desirable Certifications: ITIL Foundation; CompTIA Security+ (or equivalent), Microsoft 365 Certified: Endpoint Administrator Associate; Microsoft Certified: Security, Compliance, and Identity Fundamentals (or equivalent) Apply now to speak with VIQU IT in confidence. Or reach out to Belle Hegarty via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment Infrastructure Endpoint Engineer Central London - 12-month FTC £45,000- £65,000 (depending on experience)