16 jobs found

81589 - Connection Coordinator The Connection Coordinator will report to the Team Leader and will work within Connections Services, Network Operations based in our Bury St Edmunds office. You will be a permanent employee. You will attract a salary of 35,158 per annum and a bonus of 3%. Close Date: 15th November 2025 Job Purpose: Connections Services is responsible for the end-to-end service provision of metered connections to customers who require a new or altered service within the Broad Measure of Customer Service (BMoCS) minor category & adhering to Guaranteed Standards of Performance (GSoP). This includes services of 1 to 4 properties or power requirements up to 69kVA. Dimensions: Responsible for the end-to-end process of all works up to 69kVA in categories LVSSA & LVSSB. This incorporates the raising of enquires, through to the quotation stage, to the scheduling of the delivery teams to complete the work. You will provide excellent service to customers, providing quotations, booking site visits, processing payment, and co-ordinating the execution of the work programming. This will require the post holder to be the contact for a customer and to support them through each stage of the job. Principal Accountabilities: Develop great relationships with customers Receive and process the customer's initial enquiries Facilitate the booking of surveyor site visits Raise, issue and manage customer's quotations Process payments for customers Operate work management tools (SAP and SAP CRM) and PC systems to help plan, issuing and completion of work Liaise with both operatives and contractors to support with any site issues Help investigate customer complaints and escalate Record and co-ordinate Electricity Guaranteed Standards and GSOP Standards To assist with any compliance or UAT projects To assist the management team in the progression of the team and department, through other projects/ tasks that benefit the wider Connection services team. This may include financial, business process, regulatory or compliance activities What we are looking for: Excellent customer service experience Desire to develop and succeed Computer literate and use a variety of systems with fast and accurate keyboard skills Work co-operatively with others to achieve shared goals and improve the contribution of all members of the team Initiative to resolve problems Nature and Scope: The Connections Coordinator role within the Connection Services department is without question one of the most crucial and rewarding roles within the business due to its direct influence and effect to the UK Power Networks BMoCS performance. The nature of the business is such that the vast majority (at least 70%) of customers are one-off transactional customers; there is therefore only one chance to create a positive and lasting impression of the business. This requires customer-facing staff of the highest calibre that have been trained in and can explain technical and practical aspects in a way that can be understood by customers. The Connection Coordinator will report directly to the Connection services Team Leader Please Note: Internal candidates are eligible to apply for internal positions once they have completed any contractual probationary period. Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. If in doubt ask! We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Job Specification Operational Information Management Navy Command Operational Information Management (OPIM) is to be provided as a specialist technical support service. This service is to ensure that the necessary data required to operate Navy Front Line Command (FLC), ships, submarines and front-line units is available to all Users. Outputs Development and delivery of deployed SharePoint services and the improvement of processes to support on-going Data Migration initiatives. Provide Information Management support for transition (both ways) between fixed and afloat IM domains, including Team site builds for all current and future systems. Modification of the Defence File Plan (DFP) to improve Information Management within all Navy FLC environments. Support ND IM policy and projects regarding standard operating procedures (SOPs), ways of working, processes, and best practice. Support and provide continuous deployed SME IM input into BRd7747 (Maritime Operational Information Handbook) to ensure ongoing relevance and compliance. Provide support to interoperability Information management and sharing between legacy, current and future capabilities. Work with LC2, OpNET L3/4 teams and other legacy systems to ensure interoperability solutions have IM support and can be implemented across Navy FLC interests. Develop and administer the Navy FLC OpNET HUB, create and collapse site collections as required for operations: Single Service Site collection site administrators on the OpNET Hub, provision of new Front Line Command sites for L2/L1 areas, create limited areas and managed access control, provide support to L2/L1 for SharePoint fault resolution, site closure when FLC/unit site no longer required. Tasking Build Navy FLC team sites in both the maritime environment and the MMPC to comply with MOD policy, existing SOPs, and maritime site standards. Troubleshoot IM/IX infrastructure Provide SharePoint IX support for the afloat IM lifecycle Act as a focal point for IM and SharePoint related issues for the afloat domain (Remedy process). Support the migration process for platforms moving between fixed and afloat domain in accordance with the migration strategy. Remove data from decommissioning vessels and archive to NHB Maintain an awareness of current CIS technology to develop and advise on new ways of working iaw MOD Information Management Policy. Maintain OPIM Instructions and SOPs for all business processes with Lessons Identified (LIs). Support Navy Command with trials, testing and development for ND IS/IM related projects. Provide IM SME input and feedback on direction to NETOPS DIR Test content of revised Book of Reference BRd7747 before reissue. Attend monthly interop working groups. Respond to Remedy tickets and investigate IM interop issues. Test changes to software/system versions for impact on IM interop. Provision of new FLC sites for L2/L1 areas (Hub). Create limited areas and manged access control (Hub). Provide support to L2/L1 for SharePoint fault resolution (Hub). Site closure when FLC site no longer required (Hub). Person Specification To be considered for this role you will have the following: Essential Ability to travel and work onboard surface and sub-surface vessels Ability to travel for projects as and when required (occasionally includes foreign travel) Knowledge of JSP440/441 Working knowledge of SharePoint Knowledge and experience with information management MOD security clearance or be willing to undergo Security Clearance to DV level Desirable Skills Some knowledge of industry standards - BRd7747 Involvement in an iHub Communications information systems (Royal Navy) Providing support with SharePoint Background knowledge of either naval or maritime would be advantageous Excellent communication skills Able to follow the laid-down process Computer literate and good knowledge of Microsoft applications. Role specifics Start date - ASAP End date - 31st December 2026 Rate - dependent on experience and interview Working hours - 8am - 4pm Base Location - MCSU, Portsmouth (mostly remote) Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Data Centre Operator Start date: ASAP End date: 6 months initially Location: Cardiff , but once trained can do some WFH. Responsibilities The candidate will be responsible for: Systems monitoring and management Observing monitoring consoles and event driven alerts Coordinating with vendors when support calls are raised for assistance (e.g. BT) Calling Atradius on on-call expert staff to respond to an out of hours incident (e.g. DBA team, Network team) Taking first line corrective action for agreed and documented administrative systems Running & monitoring (not building, but see "Additional Responsibilities" below) traditional batch schedules, including using automated tools such as Control/M, Visualcron etc. Running (not building, but see "Additional Responsibilities" below) weekend release jobs/scripts to release development changes into production Physical management of Xerox bulk printing Other physical duties Activities in the datacentre on power down weekends in support of engineers Test access to systems to prove availability (e.g. logon to an application) Conduct physical patrols to ensure datacentre temperature etc. (in addition to watching automatic building management alert systems) All other ad hoc activities reasonably required or expected to ensure smooth operation of the batch processing and datacentre operations as requested by Atradius under the supervision of an Atradius Operations Coordinator Ensure security and access procedures are followed, this includes maintenance of related logs and records. Additional Responsibilities Preference will be given to flexible candidates who can provide support for the BMC Control-M scheduling environment, the job execution environment and the production output environments: Regularly review the OPS procedures and instructions to ensure they are relevant, up to date and followed. Ensure accurate Daily, Weekly, Monthly and Adhoc reports are produced as required. Apply required schedule changes Analyse and resolve limited production problems and incidents. Key Skills The candidate must possess: A proven background in operations Ability to work in small groups and on own initiative A self-motivated attitude demonstrated by providing solutions and ideas to Atradius Management in line with their strategy to improve the efficiency of the operations environment Additionally the applicant must: Demonstrate a philosophy which seeks to ensure a high quality of service for the Production systems Be able to work under pressure and remain focussed on providing a 24/7 service Work confidently and efficiently with other technicians and teams Be experienced in root-cause analysis and provide solutions to problems Be prepared to continuously develop own skills and competencies and understand changes in market trends where these are relevant to the role. In addition the applicant would ideally possess: A proven background in batch processing and job scheduling. Experience of a job scheduling tool, particularly Control-M, would be an advantage as would experience of a Microfocus environment. Good understanding of JCL Good understanding of Korn shell scripting Knowledge of Linux and UNIX commands Basic knowledge of Oracle database structures Understand the fundamentals of ITIL The job is based on a 12 hour shift pattern of days and nights, covering 364 days per year - Christmas day off. Weekly shifts to be agreed between client and contract personnel

Job Description Nutmeg is a J.P. Morgan company within the International Consumer Bank - Chase division offering award-winning investments, products and digital wealth management services to over 250,000 investors in the UK. We built the business from scratch, with constant innovation a core part of our ethos since the beginning. We aim to provide clients with the best digital investing experience, ensuring digital security and customer satisfaction - meaning you'll have the opportunity to make a real difference. As an engineer at JPMorgan Chase within Nutmeg, you will be part of a team with great ambitions. We aim to build a top-in-market suite of mobile and web apps to provide the best investment experience for our clients. Our team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about building quality software that has a big impact in a rapidly changing environment. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects. Job Responsibilities Work with the Product team to understand user's needs and follow an Agile SDLC to develop and deliver product features. Our stack is Java/Springboot with a bit of Kotlin, DynamoDB, Aurora/MySQL and AWS. Participate with the rest of the team in the process of designing how our architecture needs to evolve to meet our needs. We use ADRs as part of our decision-making process and our architecture is microservices running on Kubernetes with a heavy use of Kafka and even-driven design. Take ownership of tasks from the estimation stage right through until the release stage and post production Identify, troubleshoot and resolve existing or newly-identified prioritised defects Write tests for all code you deliver and adhere to best practices/standards, ensuring high-quality code Take ownership of, or assist others with, releases and associated processes (we try to deploy as often as possible) Participate in code reviews, ensuring high code quality and continuous development and learning for yourself and your colleagues Be someone who enjoys knowledge sharing, who is keen to attend and participate in some of the many skill share sessions we regularly hold in the team and across the wider Engineering department. Propose/contribute/collaborate on Technical Initiatives - improving and evolving the existing codebase and toolset Be keen to ensure that we focus on solving the essence of the problem rather than merely dealing with the symptoms Required qualifications, capabilities and skills English working proficiency is a must, you will be working with the team in London Commercial experience on native iOS mobile application development Good Knowledge of object-oriented programming with Swift, Xcode Strong analytical and problem-solving skills Experience writing unit tests using XCTest framework Experience with the MVVM + Coordinator design pattern and other relevant architecture patterns like SOLID Experience with best practices in mobile design (human interface guidelines, threading, etc) Good knowledge of core iOS libraries and frameworks (e.g. UIKit, SwiftUI, Foundation, Security, Combine) Experience with iOS application deployment (testing, approval, publishing to Apple store) Experience with automated CI/CD processes and tools (we use Bitrise but this is not a pre-requisite) Experience with monitoring and alerting in order to maintain a production application Good understanding of REST and what it means to work with APIs Experience with Git flow Good communication skills, you can work well within a delivery team and manage interactions with other parts of the organisation, such as Product and Operations Curious about new ways of working and open to different approaches and ideas Proactive and willing to help others put forward ideas Preferred qualifications, capabilities and skills- nice to haves Experience writing UI tests using XCUITest or other framework Experience building or working with Design Systems (UI Development, White-labelling) Experience with modularisation and dependency injection Appreciation for Accessibility and understanding of how to meet Accessibility requirements Understanding of Mobile Application Security considerations Experience with React NativeExperience with feature flagging and A/B testing methodologies Experience in the FinTech sector Show us your Github/Stack Overflow/app portfolio! About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Do you have experience of working in a busy IT helpdesk team and are looking for your next challenge where you can influence the IT strategy for the future? We are looking for an IT Helpdesk and Facilities Coordinator to join the IT team working from our Surrey office with the opportunity to work from our London office once a week. About Us: Established in 1933, Rawlinson & Hunter LLP stands as a leading accountancy and tax practice, renowned for our distinguished reputation. Our core values emphasise a commitment to excellence and a supportive, diverse work environment where every individual is valued. With a rich history of providing exceptional service to our clients, we take pride in our role as trusted advisors in financial matters. The firm invests heavily in best of breed IT systems and also develops bespoke software. The IT team provide a 1st and 2nd line support service to the firm across both offices as well as support the infrastructure of our IT systems. We are coming towards the end of a project which has transitioned our core systems to the cloud. The team also support some of our overseas offices. What You'll Do: To help manage a busy IT helpdesk alongside a team of three analysts servicing approximately 300 users across 2 sites. Ensuring prompt attention to tickets and calls to the helpdesk and seeing them through to resolution. This role will involve allocating tickets to the team members while monitoring their capacity. The role also includes resolving helpdesk issues directly. A smaller part of the role is assisting the operations team with the facilities helpdesk for the Leatherhead office. This involves resolving building related issues and generally dealing with staff and contractors, when required. Technical issues are generally resolved by our Facilities Management company so this role does not require any specialist skills, only common sense and organisational skills. For the avoidance of doubt, this is primarily an IT focussed role with the facilities element being relatively minor. Helpdesk Coordinator Monitoring the helpdesk ticketing system and allocating tickets to helpdesk team members while taking account of availability and capacity Resolving helpdesk calls and tickets directly promptly and to a high standard Ensuring that tickets do not become stale and that users are kept fully informed Involvement in various aspects of the IT department Assisting with system upgrades and installations Development of processes and procedures to improve the delivery of IT services Working with suppliers to resolve issues, where needed Provision of data and statistics Working on IT projects as required Facilities Coordinator Assisting the operations team (Reception staff, Practice Manager and Operations Director) with the resolution of facilities issues at the Leatherhead office Managing the facilities helpdesk mailbox Assisting with ad-hoc facilities projects and work as required What We're Looking For: Extensive commercial IT experience Experience of Microsoft products. A good level of Microsoft 365 knowledge is essential Exposure to virtual desktop infrastructure technology is desirable but not essential Professional services experience desirable A self-starter, able to prioritise own workload and the workload of others Excellent communication and interpersonal skills with a desire to exceed expectations Be confident, analytical and with the ability to communicate technical matters to end users Why Join Us: At Rawlinson & Hunter LLP, we offer a supportive and inclusive environment that encourages professional growth and a competitive salary with a generous benefits package. Join a collaborative atmosphere with exposure to diverse, high-quality clients. We are an equal opportunities employer and pride ourselves on fostering an inclusive workplace that values diversity.

Job Title: Lead Operations Project Manager (Permanent)Location: Altrincham (Office-Based) Salary: up to £45,000 + BenefitsWorking Hours: 9:00am - 5:30pm Exciting Opportunity to Lead Nationwide Tech Deployment Projects We're working in partnership with a highly respected technology solutions provider that specialises in delivering digital transformation projects. With a strong track record of innovation and a growing client base of household-name brands, they're now looking to appoint a Lead Operations Project Manager to take ownership of key deployment programmes and lead a high-performing delivery team. About the Role This is a hands-on leadership role combining project delivery with team management. You'll be responsible for coordinating the rollout of technology hardware across client sites nationally, ensuring that every deployment is delivered smoothly, on time, and to the highest standards. Acting as the central point of contact for clients and internal stakeholders, you'll oversee a team of engineers and coordinators, manage day-to-day deployment activity, and contribute to continuous improvement across operations. Key Responsibilities Lead multiple deployment projects across retail client sites Manage a team of engineers and project support staff, providing regular coaching and reviews Own key client relationships and act as a point of escalation for any issues Ensure installation projects are delivered to agreed timelines, budgets and quality standards Analyse KPIs, generate accurate reports and forecast installation resources Collaborate with senior operations and projects leadership to improve tools and processes Provide regular updates to finance and ensure billing processes are aligned Support the successful handover of projects from pilot to rollout phase What We're Looking For Strong background in project management, ideally within retail, hospitality or IT deployment Experienced in managing and developing small teams Excellent communication and stakeholder management skills Comfortable working with multiple projects under pressure Confident handling escalations and maintaining client trust Prince2, PMP preferred but not essential Familiarity with POS/EPOS systems or IT hardware Desirable (But Not Essential) Previous experience delivering physical hardware projects across multiple sites A strong understanding of project resource planning and stock forecasting Exposure to working alongside finance and operations teams Why Apply? Lead high-impact, high-visibility projects across major UK brands Join a growing organisation with ambitious plans and a collaborative team culture

Job Title: Lead Operations Project Manager (Permanent) Location: Altrincham (Office-Based) Salary: up to £45,000 + Benefits Working Hours: 9:00am - 5:30pm Exciting Opportunity to Lead Nationwide Tech Deployment Projects We're working in partnership with a highly respected technology solutions provider that specialises in delivering digital transformation projects. With a strong track record of innovation and a growing client base of household-name brands, they re now looking to appoint a Lead Operations Project Manager to take ownership of key deployment programmes and lead a high-performing delivery team. About the Role This is a hands-on leadership role combining project delivery with team management. You ll be responsible for coordinating the rollout of technology hardware across client sites nationally, ensuring that every deployment is delivered smoothly, on time, and to the highest standards. Acting as the central point of contact for clients and internal stakeholders, you ll oversee a team of engineers and coordinators, manage day-to-day deployment activity, and contribute to continuous improvement across operations. Key Responsibilities Lead multiple deployment projects across retail client sites Manage a team of engineers and project support staff, providing regular coaching and reviews Own key client relationships and act as a point of escalation for any issues Ensure installation projects are delivered to agreed timelines, budgets and quality standards Analyse KPIs, generate accurate reports and forecast installation resources Collaborate with senior operations and projects leadership to improve tools and processes Provide regular updates to finance and ensure billing processes are aligned Support the successful handover of projects from pilot to rollout phase What We re Looking For Strong background in project management, ideally within retail, hospitality or IT deployment Experienced in managing and developing small teams Excellent communication and stakeholder management skills Comfortable working with multiple projects under pressure Confident handling escalations and maintaining client trust Prince2, PMP preferred but not essential Familiarity with POS/EPOS systems or IT hardware Desirable (But Not Essential) Previous experience delivering physical hardware projects across multiple sites A strong understanding of project resource planning and stock forecasting Exposure to working alongside finance and operations teams Why Apply? Lead high-impact, high-visibility projects across major UK brands Join a growing organisation with ambitious plans and a collaborative team culture

Service Delivery Coordinator Our client is a leading UK wide IT Solutions Provider who were established with a mission to provide market leading IT hardware maintenance services to large retail, hospitality and public sector businesses in the UK. They have built strong partnerships throughout the industry and have created a services portfolio that allows their partners to offer best of breed services to their clients. Due to exciting growth they are now seeking a Service Delivery Coordinator to join their friendly and supportive team. About the Role We're looking for a highly organised and detail-driven Service Delivery Coordinator to support our engineering and service delivery teams. In this pivotal role, you'll manage scheduling, coordinate resources, and ensure smooth communication between clients and internal teams. If you thrive in a fast-paced environment and enjoy keeping operations running like clockwork, this could be the perfect fit. Key Responsibilities Schedule and coordinate work assignments with engineers Manage and track parts inventory Maintain and update the job management system Support monthly client account reconciliations Communicate professionally with clients to ensure service excellence Provide administrative support to Service Delivery Managers Arrange travel and accommodation for engineers when required Experience & Skills Previous experience in administration or scheduling roles Strong proficiency in IT systems and MS365 (Word, Excel, Outlook) Excellent organisational and administration skills High accuracy in data entry and typing Familiarity with office-based administrative tasks Professional phone manner and strong communication skills Why Join Us? This is an exciting opportunity for someone who enjoys structure, thrives on multitasking, and takes pride in delivering exceptional support. As a Service Delivery Coordinator, you'll play a key role in ensuring our engineering operations run smoothly and efficiently. If you're ready to bring your skills to a team that values precision and collaboration, we'd love to hear from you. Job Type: Full-time Location: On-site (Free parking available) Additional Pay: Bonus scheme

The IT Manager will oversee the technology infrastructure within the property sector, ensuring systems operate efficiently and securely. This role is based in London and requires expertise in managing IT operations and implementing effective technology solutions. Client Details The company is a medium-sized organisation operating in the property industry. Description This role requires hands-on technical expertise and leadership in managing Microsoft environments, network infrastructure, and end-user support. You will be part of a global IT team of 14 colleagues across multiple offices and report directly to the Chief Information Officer (CIO). As the local lead, you will collaborate closely with the IT Coordinator and IT Assistant in London and coordinate initiatives with IT Managers in our other locations. You'll play a key role in delivering effective, reliable, and secure IT services that support our creative and dynamic environment. Key Responsibilities Serve as the primary IT support for the team in London, delivering responsive and professional service. Manage, prioritise, and resolve service requests and incidents related to hardware, software, Microsoft 365, network infrastructure, peripherals, telephony, and standard industry applications. Collaborate with the local Managing Director and other partners to ensure IT priorities align with the office's strategic goals and operational needs. Troubleshoot technical issues effectively, implementing timely and lasting solutions. Maintain accurate documentation within the Service Desk system. Set clear expectations and provide regular updates to the CIO. Manage relationships with local IT service providers and vendors, acting as their primary contact. Create and manage user accounts, access rights, and system permissions, ensuring GDPR and local compliance. Track recurring issues and share insights with the global IT team. Plan and manage procurement of IT equipment and assist with onboarding/offboarding processes. Monitor emerging IT trends and recommend new technologies or process improvements. Profile The successful applicant will have: Proven experience in a similar IT Manager or Senior IT Support role, ideally in a fast-paced, professional environment (experience in the creative industry is a plus). Strong technical knowledge of Microsoft 365 and Entra (Azure), Windows environments, and network configuration. Highly organised with excellent troubleshooting and problem-solving abilities. Capable of working independently while contributing effectively to a team. Clear, professional communicator with strong interpersonal skills and fluency in English (written and verbal). Service-oriented, hands-on, and unafraid to take initiative, no task is too small or too large. Comfortable managing multiple priorities with a calm, solutions-focused mindset. Available when required outside of regular business hours to assist with critical issues or urgent needs, ensuring smooth operations and business continuity. Proactive in seeking improvement and open to change. Job Offer Competitive salary of approximately £65,000 per annum plus benefits Happy with 5 days on site in Central London Generous holiday allowance to promote work-life balance. If you are an experienced IT Manager seeking a permanent role in London, we encourage you to apply and take the next step in your career in the property sector.

About the role We are seeking to appoint to an exciting new Full-Stack Development Lead role on a permanent, full time basis. This is a pivotal post within our established and highly impactful IT Team, which has been designed to ensure that our IT and software development operations run smoothly.   As a senior member of the IT team, you will support service delivery by leading, driving and delivering longer-term technical projects to meet deadlines and by maintaining agreed service levels. This new role builds our IT team’s resilience at a senior technical level; you will report to the Head of IT who, amongst other management duties, acts as the overall IT architect and also leads, drives, and delivers various technical projects. As a senior leader, you will also act as a mentor to more junior team members to assist them in developing existing skills and gaining new ones. This post presents a great opportunity to take ownership of various projects previously overseen by the Head of IT, which could include: maintenance and further development of the departmental website; redesigning and reimplementing the examinations database; and developing various helper and automation scripts for the maintenance and automation of our IT systems. You can find a full list of potential projects outlined in the job description document. Although you will be primarily based in central Oxford, the department are open to a hybrid working arrangement at typically two days per week from home. About you We are looking for candidates who are able to demonstrate a thorough understanding of the principles and technical processes of full-stack web application development, including substantial development experience with an expert level in at least one of Python, PHP or Ruby on Rails, and substantial frontend development experience (e.g. using JavaScript, CSS, HTML). You will have an honours degree or equivalent experience, with excellent communication and interpersonal skills, in particular the ability to work very closely with a variety of end users including senior academic and professional services staff, students, visitors and collaborators, and to communicate deeply technical concepts to non-technical audiences. You will be highly self-motivated and enjoy working both independently and as an effective member of a small team, with a light management touch. We proudly hold a departmental Athena SWAN Silver Award and an institutional Race Equality Charter Bronze Award, which guide our progress towards advancing racial and gender equality. As part of our strategic aim to improve staff equality and diversity, we would particularly welcome applications from BAME candidates, who are currently under-represented in positions of this type within the department. Application Process If you wish to speak to someone informally about this post, please contact Dr Waldemar Schlackow (Head of IT) [ mailto:waldemar.schlackow@maths.ox.ac.uk ] or Dr Keith Gillow (Director of IT and Physical Resources) [ mailto:keith.gillow@maths.ox.ac.uk ]. Informal enquiries regarding the application process should be directed to the Recruitment Coordinator (email: vacancies@maths.ox.ac.uk ), quoting vacancy reference 161377. Applicants should read the job description document before writing their application. You will be required to upload a supporting statement, setting out how you meet the selection criteria, a curriculum vitae and the names and contact details of two referees as part of your online application. If no suitable applicants are identified at Grade 9, an appointment at Grade 8 (£43,414 - £51,805 per annum) with an appropriate adjustment to the duties may be considered. Applications for this vacancy are to be made online. To apply for this post and for further details, including the job description and selection criteria, please click on the link below: https://my.corehr.com/pls/uoxrecruit/erq_jobspec_details_form.jobspec?p_id=161377 Only applications received before 12:00 noon UK time on Wednesday 16th November 2022 can be considered.

Our client based in Wallingford is recruiting for a and enthusiastic Trainee Technical Support Coordinator to join our clients team, who is responsible for servicing software and services. The successful candidate will be enthusiastic about technology and thrive under pressure in a busy environment. They will be open to learning a wide range of new skills, have a logical approach to problem-solving with excellent attention to detail. The Technical Support Coordinator will handle support calls and emails from customers and internal staff, maintain hardware, prepare equipment for on-site delivery. They will report to the Head of Operations. This role may suit a candidate with a passion and interest in IT and seeking a role where they can utilise their skills. JOB RESPONSIBILITIES: Prepare new equipment and run maintenance on existing hardware Setup and prepare equipment for delivery to events Provide technical support for our on-site operations, including some weekends, early mornings and evenings Technical support for our SaaS solutions Set, maintain and exceed customer service standards Log all tickets within our CRM and keep up to date as they progress Progress all outstanding tickets and ensure they are resolved within the relevant time scales To encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to your line manager for improvements Attend training to develop relevant knowledge, techniques and skills Perform any other duties related to the support and delivery of the products, or related third party products, as directed by the management team from time to time. QUALIFICATIONS: Excellent communication skills, particularly over the telephone, with the ability to explain issues clearly and simply, both orally and in writing Although experience in an IT setting is not essential (as full training will be given) an understanding and interest, particularly in software, would be a distinct advantage Previous experience of face-to-face or telephone-based customer service is desired Good understanding of technology and how it is applied in business A high degree of computer literacy and technical competency PERSONAL CHARACTERISTICS: Logical and analytical, with a methodical approach to problem-solving Solution-focused, with ability to prioritise Accurate, with high attention to detail Good team player, yet willing to take personal responsibility for issues Able to follow process and procedures Have a willingness to learn new systems Ability to meet deadlines and manage time effectively Able to be patient, tolerant and problem-solve accordingly Flexible and hardworking approach, with a can-do attitude A passion for success and always striving for excellence Persistent and resilient under pressure, with a good sense of humour Excellent administrative and organisational skills Self-motivated, resourceful and keen to learn and share knowledge Ability to work on own initiative Enthusiastic, motivated, empathetic and professional Be honest and act always with integrity Have a strong customer service mindset Hold a valid UK driving license Hold a valid passport.

Business Operations Coordinator Salary: £27,500 - £30,000 Location: London (Bank) A leading managed service provider is currently looking for a Business Operations Coordinator to provide administrative and coordination duties to the business, ensuring that we maintain accurate data and efficient processes. You will need to have experience with a person who will need good communication and stakeholder management skills as well as patience and a flexible approach whilst working in a demanding environment. This is a vital role in the running of the department within a growing resource area in a time of increased inter-company cooperation. You will need to be comfortable working under pressure and to tight deadlines. KEY RESPONSIBILITIES: £Run all MI data (weekly and monthly basis) Provide administrative and coordination duties to business, support to maintain accurate data in resource management tool and time entry in SAP Ensure that month end reporting is on time and accurate, to enable business to identify and convey results and trends Assist in daily meetings, reporting on business operational activities Upkeep all systems and data including Kimble (resource planner) and SAP (timesheet management) Promote efficient business processes SAP time entry support for the business Produce regular reports and stats to support the business to identify and convey results and trends Assist with allocation of resources SKILLS AND KNOWLEDGE: Excellent team working skills including the ability to contribute proactively and supportively to the delivery of team initiatives Highly numerate and analytical Ability to interpret data, with strong problem-solving skills with the ability to think outside the box Good knowledge of Excel Knowledge or ability to become a strong user of SAP Highly motivated and results driven with a view to developing an expanding role Confident communication skills Comfortable under pressure working to tight deadlines with a proactive and calm approach

Project Support Co-ordinator Southampton - £24,000 - £32,000 + great benefits A Project Co-ordinator / Operations Support Analyst is required to join a growing and progressive software business based from their head office based in the Southampton area. The company offer excellent career progression with the opportunity to move into a Project Manager position in the future. The role of Project Support Co-ordinator will involve organising the various project critical process and change request, working with various internal teams in managing these requests through the full life cycle. In addition, the Project Support Co-ordinator would support internal and external teams, putting in place processes to ensure effective project delivery working closely with Support staff, Consultants and Project Managers. This Project Support Co-ordinator will remain mostly “hands-off” from a technical perspective, and therefore will not be involved in any IT support escalations. However, a good understanding of IT or previous IT support experience is desirable. As you will be working within a small team environment and liaising with external customers your communication skills, both written and verbal must be excellent. Key requirements: * Excellent communication skills with a customer focused approach * Previous experience in an Operations / Project support position, or similar * The ability to administer change requests and work independently when required * Detail oriented & well organised * Some IT technical knowledge (Systems, CRM etc) Desirable: * Experience in a Digital / Software product focused business * Previous Professional Services or Technical Support experience To apply, please email your CV

Project Support Co-ordinator Southampton - £24,000 - £32,000 + great benefits A Project Co-ordinator / Operations Support Analyst is required to join a growing and progressive software business based from their head office based in the Southampton area. The company offer excellent career progression with the opportunity to move into a Project Manager position in the future. The role of Project Support Co-ordinator will involve organising the various project critical process and change request, working with various internal teams in managing these requests through the full life cycle. In addition, the Project Support Co-ordinator would support internal and external teams, putting in place processes to ensure effective project delivery working closely with Support staff, Consultants and Project Managers. This Project Support Co-ordinator will remain mostly “hands-off” from a technical perspective, and therefore will not be involved in any IT support escalations. However, a good understanding of IT or previous IT support experience is desirable. As you will be working within a small team environment and liaising with external customers your communication skills, both written and verbal must be excellent. Key requirements: * Excellent communication skills with a customer focused approach * Previous experience in an Operations / Project support position, or similar * The ability to administer change requests and work independently when required * Detail oriented & well organised * Some IT technical knowledge (Systems, CRM etc) Desirable: * Experience in a Digital / Software product focused business * Previous Professional Services or Technical Support experience To apply, please email your CV

Convergence Group has an exciting opportunity for a Provisioning Coordinator to join the team based in Shirley, Solihull. You will be on a full time permanent contract, with a highly competitive salary. Provisioning Coordinator – Job Role Ensure all orders are managed efficiently and pro-actively throughout the order lifecycle. Customer communication and supplier management are two essential skillsets within this position. This role underpins a high performance provisioning team, ensuring we can support the company strategy of being the leading supplier of data network services. Accountabilities as our Provisioning Coordinator: - Responsible for all administration pertaining to procurement and tracking of orders and ensuring all associated hardware required is ordered and allocated accordingly. - Ensuring all relevant fields on internal systems are updated real time and delivery dates are accurately forecasted. - Ensuring that customers are kept informed of progress via telephone communication, email and weekly - reports throughout the provision of service, with any issues highlighted (eg wayleave). - Interacting with other key departments within the company for new project requirements - and keeping Account Managers informed of any pending issues. - Dealing with any potential customer escalations and highlighting any issues to the relevant Account/Project Managers. - Escalate to Suppliers and proactively chase for order progression to ensure key deliverable dates are met. - Ensuring any excess/additional charges are approved by the customer prior to providing agreement to - Suppliers to continue with work. - Monitoring and running key departmental reports to maintain regular updates and chasing of key activities. - Ensuring internal tasks to other departments are raised within SLA. - Highlight any pricing queries back to the Project/Account manager. - Advising Network Operations Centre of engineer installation requirements. - Ensuring Suppliers portals are fully utilised for the purpose of ordering and obtaining order updates. - Adhoc administration duties as and when requested by line manager. Our ideal Provisioning Coordinator: - Previous experience in provisioning is essential - Experience within the telecoms industry would be advantageous - Good attention to detail - Customer facing with great customer services skills - Problem ownership – seeing through to resolution - Ability to prioritise workload - Good communications/interpersonal skills - Ability to work un-supervised, practical and organised with excellent time management skills - Always seeking best practice and improvement. - Team player If you feel you are the right candidate for the role as our Provisioning Coordinator then please click ‘apply’ now! We’d love to hear from you