Company Overview We are working with the world's leading broadcasting and production solution company which is looking for an IT Support Engineer to join their growing team based in Bracknell. Our client is a world-renowned brand and has an exciting history in terms of delivering some of the world's major sporting, music, politics and reality show events across the world. This is an exciting opportunity for a Desktop Support Engineer to join an innovative company, that can offer an amazing opportunity to learn, develop and grow their career within an established organisation. This is an on-site position. Position Overview This position will see you join our client's internal IT team. You will join a team of fellow technology enthusiasts, who love to learn, take on a new challenges and help their internal users to get the best out of their IT systems. You will act as the first point of call for resolving technical cases for a range of users including VIP Support. You will also be responsible for shadowing the IT Manager and helping them run new projects with the development of their IT infrastructure. Along with troubleshooting technical issues, there will be opportunities to administrate and maintain our client's core infrastructure, whilst having the opportunity to challenge yourself with learning new technologies. Key Skills Experience working in a 1st or 2nd Line Technical Support position, where you have been responsible for helping users solve their technical cases. A good knowledge of the Windows Operating Systems, with a basic understanding of LAN and WAN technologies Proficient knowledge of Microsoft Windows Server and Desktop Operating systems, LAN and WAN technologies, and sound ability to practice IT security fundamentals Exposure to working with or administrating Active Directory Experience supporting applications such as Microsoft Office Any experience supporting other applications such as; Adobe, Print Management or any VoIP technology, that would be beneficial, but not essential. A basic understanding of IT security fundamentals A passion for troubleshooting! You are a natural problem solver who loves to face new challenges on a daily basis. Excellent communication and customer service skills. Although this role is internal, our users are our customers and you can demonstrate want to help people. A desire to learn. We want someone who is not afraid to take on new challenges and thrives off learning new technology. If you read this job spec saying 'That's me!', then why are you still reading?! APPLY NOW!
25/10/2025
Full time
Company Overview We are working with the world's leading broadcasting and production solution company which is looking for an IT Support Engineer to join their growing team based in Bracknell. Our client is a world-renowned brand and has an exciting history in terms of delivering some of the world's major sporting, music, politics and reality show events across the world. This is an exciting opportunity for a Desktop Support Engineer to join an innovative company, that can offer an amazing opportunity to learn, develop and grow their career within an established organisation. This is an on-site position. Position Overview This position will see you join our client's internal IT team. You will join a team of fellow technology enthusiasts, who love to learn, take on a new challenges and help their internal users to get the best out of their IT systems. You will act as the first point of call for resolving technical cases for a range of users including VIP Support. You will also be responsible for shadowing the IT Manager and helping them run new projects with the development of their IT infrastructure. Along with troubleshooting technical issues, there will be opportunities to administrate and maintain our client's core infrastructure, whilst having the opportunity to challenge yourself with learning new technologies. Key Skills Experience working in a 1st or 2nd Line Technical Support position, where you have been responsible for helping users solve their technical cases. A good knowledge of the Windows Operating Systems, with a basic understanding of LAN and WAN technologies Proficient knowledge of Microsoft Windows Server and Desktop Operating systems, LAN and WAN technologies, and sound ability to practice IT security fundamentals Exposure to working with or administrating Active Directory Experience supporting applications such as Microsoft Office Any experience supporting other applications such as; Adobe, Print Management or any VoIP technology, that would be beneficial, but not essential. A basic understanding of IT security fundamentals A passion for troubleshooting! You are a natural problem solver who loves to face new challenges on a daily basis. Excellent communication and customer service skills. Although this role is internal, our users are our customers and you can demonstrate want to help people. A desire to learn. We want someone who is not afraid to take on new challenges and thrives off learning new technology. If you read this job spec saying 'That's me!', then why are you still reading?! APPLY NOW!
Company Overview We are working with the world's leading broadcasting and production solution company which is looking for an IT Support Engineer to join their growing team based in Bracknell. Our client is a world-renowned brand and has an exciting history in terms of delivering some of the world's major sporting, music, politics and reality show events across the world. This is an exciting opportunity for a Desktop Support Engineer to join an innovative company, that can offer an amazing opportunity to learn, develop and grow their career within an established organisation. This is an on-site position. Position Overview This position will see you join our client's internal IT team. You will join a team of fellow technology enthusiasts, who love to learn, take on a new challenges and help their internal users to get the best out of their IT systems. You will act as the first point of call for resolving technical cases for a range of users including VIP Support. You will also be responsible for shadowing the IT Manager and helping them run new projects with the development of their IT infrastructure. Along with troubleshooting technical issues, there will be opportunities to administrate and maintain our client's core infrastructure, whilst having the opportunity to challenge yourself with learning new technologies. Key Skills Experience working in a 1st or 2nd Line Technical Support position, where you have been responsible for helping users solve their technical cases. A good knowledge of the Windows Operating Systems, with a basic understanding of LAN and WAN technologies Proficient knowledge of Microsoft Windows Server and Desktop Operating systems, LAN and WAN technologies, and sound ability to practice IT security fundamentals Exposure to working with or administrating Active Directory Experience supporting applications such as Microsoft Office Any experience supporting other applications such as; Adobe, Print Management or any VoIP technology, that would be beneficial, but not essential. A basic understanding of IT security fundamentals A passion for troubleshooting! You are a natural problem solver who loves to face new challenges on a daily basis. Excellent communication and customer service skills. Although this role is internal, our users are our customers and you can demonstrate want to help people. A desire to learn. We want someone who is not afraid to take on new challenges and thrives off learning new technology. If you read this job spec saying 'That's me!', then why are you still reading?! APPLY NOW!
25/10/2025
Full time
Company Overview We are working with the world's leading broadcasting and production solution company which is looking for an IT Support Engineer to join their growing team based in Bracknell. Our client is a world-renowned brand and has an exciting history in terms of delivering some of the world's major sporting, music, politics and reality show events across the world. This is an exciting opportunity for a Desktop Support Engineer to join an innovative company, that can offer an amazing opportunity to learn, develop and grow their career within an established organisation. This is an on-site position. Position Overview This position will see you join our client's internal IT team. You will join a team of fellow technology enthusiasts, who love to learn, take on a new challenges and help their internal users to get the best out of their IT systems. You will act as the first point of call for resolving technical cases for a range of users including VIP Support. You will also be responsible for shadowing the IT Manager and helping them run new projects with the development of their IT infrastructure. Along with troubleshooting technical issues, there will be opportunities to administrate and maintain our client's core infrastructure, whilst having the opportunity to challenge yourself with learning new technologies. Key Skills Experience working in a 1st or 2nd Line Technical Support position, where you have been responsible for helping users solve their technical cases. A good knowledge of the Windows Operating Systems, with a basic understanding of LAN and WAN technologies Proficient knowledge of Microsoft Windows Server and Desktop Operating systems, LAN and WAN technologies, and sound ability to practice IT security fundamentals Exposure to working with or administrating Active Directory Experience supporting applications such as Microsoft Office Any experience supporting other applications such as; Adobe, Print Management or any VoIP technology, that would be beneficial, but not essential. A basic understanding of IT security fundamentals A passion for troubleshooting! You are a natural problem solver who loves to face new challenges on a daily basis. Excellent communication and customer service skills. Although this role is internal, our users are our customers and you can demonstrate want to help people. A desire to learn. We want someone who is not afraid to take on new challenges and thrives off learning new technology. If you read this job spec saying 'That's me!', then why are you still reading?! APPLY NOW!
IT Support Engineer We're looking for a skilled 2nd Line IT Support Engineer to join a growing tech-focused team. You'll handle escalations, troubleshoot complex issues, and deliver exceptional service across a range of systems and applications. What You'll Do Provide 2nd line technical support to users and resolve escalated incidents. Troubleshoot issues across Windows, Microsoft 365, and networking environments. Support system maintenance, software installations, and remote upgrades. Assist 1st line teams and escalate to senior engineers where needed. Ensure accurate case documentation and timely resolution. What You'll Bring Experience in IT support (ideally 2nd line or similar). Strong knowledge of Windows OS, networking basics, and remote access tools. Familiarity with Microsoft 365, Active Directory, and SQL. Excellent communication and problem-solving skills. Customer-focused mindset and proactive attitude. Why Join Us Competitive salary and benefits package. Great career development and training opportunities. Supportive, collaborative team culture.
24/10/2025
Full time
IT Support Engineer We're looking for a skilled 2nd Line IT Support Engineer to join a growing tech-focused team. You'll handle escalations, troubleshoot complex issues, and deliver exceptional service across a range of systems and applications. What You'll Do Provide 2nd line technical support to users and resolve escalated incidents. Troubleshoot issues across Windows, Microsoft 365, and networking environments. Support system maintenance, software installations, and remote upgrades. Assist 1st line teams and escalate to senior engineers where needed. Ensure accurate case documentation and timely resolution. What You'll Bring Experience in IT support (ideally 2nd line or similar). Strong knowledge of Windows OS, networking basics, and remote access tools. Familiarity with Microsoft 365, Active Directory, and SQL. Excellent communication and problem-solving skills. Customer-focused mindset and proactive attitude. Why Join Us Competitive salary and benefits package. Great career development and training opportunities. Supportive, collaborative team culture.
We are working with a Local Authority who require interim support from an ICT End User Services Engineer initially until February with possible extensions. ICT End User Services Engineer Start: ASAP Rate: negotiable dependant on experience (Inside IR35) Location: Leicestershire Duration: Until February initially with possible extensions Hybrid working - 4 days a week on site in Melton Leicestershire Responsibilities include: • Providing technical support to end users via Service Desk software• Managing incidents, service requests, and infrastructure works• Supporting ICT projects and contributing to service improvements• Maintaining ICT assets and documentation• Ensuring high standards of customer service and technical delivery• Collaborating with third-party suppliers and internal teams• Upholding security standards and ICT policies Requirements: • Proven experience in 1st and 2nd line support within a multi-site organisation• Strong technical knowledge of Microsoft technologies (Windows 10/11, Active Directory, Exchange, SCCM, etc.)• Familiarity with ITIL service management principles and Service Desk tools• Experience supporting desktop/mobile environments and conducting fault resolution• Excellent communication and documentation skills• Ability to work under pressure and manage multiple priorities• Desirable: Local government ICT experience and knowledge of project management methodologies If this is a role you can support with, please get in touch!
24/10/2025
Contractor
We are working with a Local Authority who require interim support from an ICT End User Services Engineer initially until February with possible extensions. ICT End User Services Engineer Start: ASAP Rate: negotiable dependant on experience (Inside IR35) Location: Leicestershire Duration: Until February initially with possible extensions Hybrid working - 4 days a week on site in Melton Leicestershire Responsibilities include: • Providing technical support to end users via Service Desk software• Managing incidents, service requests, and infrastructure works• Supporting ICT projects and contributing to service improvements• Maintaining ICT assets and documentation• Ensuring high standards of customer service and technical delivery• Collaborating with third-party suppliers and internal teams• Upholding security standards and ICT policies Requirements: • Proven experience in 1st and 2nd line support within a multi-site organisation• Strong technical knowledge of Microsoft technologies (Windows 10/11, Active Directory, Exchange, SCCM, etc.)• Familiarity with ITIL service management principles and Service Desk tools• Experience supporting desktop/mobile environments and conducting fault resolution• Excellent communication and documentation skills• Ability to work under pressure and manage multiple priorities• Desirable: Local government ICT experience and knowledge of project management methodologies If this is a role you can support with, please get in touch!
2nd/3rd Line IT Support Engineer About the Role An exciting opportunity has arisen to join a fast-growing technology consultancy and managed service provider. This is not a traditional support role; we place customer service at the heart of everything we do, and we are looking for someone who shares that passion. This position is ideally suited to a senior 2nd Line Engineer or an experienced 3rd Line Engineer who is confident taking ownership of complex issues and delivering high-quality technical solutions. You will work across a wide range of technologies, from on-premise infrastructure to cloud environments, while contributing to key projects and service improvements. While some client site travel will be required, we offer a flexible hybrid working model with 1-2 days per week in the office. Key Responsibilities Provide escalation support for 1st and 2nd Line engineers and handle complex Service Desk requests. Perform onsite support, installations, and troubleshooting where remote resolution is not possible. Take ownership of Service Desk innovation and continuous improvement initiatives. Create and maintain support processes, technical documentation, and internal procedures. Liaise with third-party vendors to triage and resolve support issues. Manage support tickets and incidents within agreed SLA timeframes. Maintain relationships with suppliers for services such as IaaS, managed printing, and software vendors. Install, configure, and maintain servers, PCs, and software. Conduct scheduled maintenance, backups, and monitoring activities. Participate in IT projects and proactively explore emerging technologies. Support Microsoft 365 and cloud environments. Provide internal support to non-technical staff. Personal Attributes Ownership and accountability for quality and outcomes. Excellent organisational and multitasking skills. Strong communicator who is clear, polite, and punctual. Works effectively both independently and as part of a team. Committed to continuous learning and technical development. Knowledge & Experience 5+ years' experience in IT support and technology operations. Strong troubleshooting skills across both desktop and server environments. Hands-on experience with Microsoft Windows Server 2008 and later. Exposure to business integrations and mergers. Knowledge of AD, O365, Azure, VMware, and Hyper-V. Experience managing security gateways, backups, and endpoint protection. Solid understanding of networking, LAN/WAN, and related technologies. Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
24/10/2025
Full time
2nd/3rd Line IT Support Engineer About the Role An exciting opportunity has arisen to join a fast-growing technology consultancy and managed service provider. This is not a traditional support role; we place customer service at the heart of everything we do, and we are looking for someone who shares that passion. This position is ideally suited to a senior 2nd Line Engineer or an experienced 3rd Line Engineer who is confident taking ownership of complex issues and delivering high-quality technical solutions. You will work across a wide range of technologies, from on-premise infrastructure to cloud environments, while contributing to key projects and service improvements. While some client site travel will be required, we offer a flexible hybrid working model with 1-2 days per week in the office. Key Responsibilities Provide escalation support for 1st and 2nd Line engineers and handle complex Service Desk requests. Perform onsite support, installations, and troubleshooting where remote resolution is not possible. Take ownership of Service Desk innovation and continuous improvement initiatives. Create and maintain support processes, technical documentation, and internal procedures. Liaise with third-party vendors to triage and resolve support issues. Manage support tickets and incidents within agreed SLA timeframes. Maintain relationships with suppliers for services such as IaaS, managed printing, and software vendors. Install, configure, and maintain servers, PCs, and software. Conduct scheduled maintenance, backups, and monitoring activities. Participate in IT projects and proactively explore emerging technologies. Support Microsoft 365 and cloud environments. Provide internal support to non-technical staff. Personal Attributes Ownership and accountability for quality and outcomes. Excellent organisational and multitasking skills. Strong communicator who is clear, polite, and punctual. Works effectively both independently and as part of a team. Committed to continuous learning and technical development. Knowledge & Experience 5+ years' experience in IT support and technology operations. Strong troubleshooting skills across both desktop and server environments. Hands-on experience with Microsoft Windows Server 2008 and later. Exposure to business integrations and mergers. Knowledge of AD, O365, Azure, VMware, and Hyper-V. Experience managing security gateways, backups, and endpoint protection. Solid understanding of networking, LAN/WAN, and related technologies. Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Onsite Engineer (1st/2nd Line) Milton Keynes (Onsite) Up to £35K We're looking for a skilled and customer-focused Onsite Engineer to join an education trust around Milton Keynes. This role would suit someone with experience supporting IT either within a school environment or through an educational MSP, who enjoys taking ownership of technical issues and delivering reliable solutions. As the onsite IT lead, you'll be responsible for keeping day-to-day systems running smoothly while also helping the school to get the most out of its ICT. From supporting staff and students to maintaining hardware and applications, your work will directly contribute to creating an effective learning environment. Key responsibilities: Act as the main onsite contact for IT, providing responsive 1st/2nd line support to staff and students Troubleshoot and resolve technical issues across desktops, laptops, tablets, printers, projectors, AV equipment and more Install, configure and upgrade hardware and software across the school network Support and maintain core systems, with a strong focus on Microsoft Office 365 and commonly used education applications Work proactively with stakeholders to identify improvements in ICT provision Communicate technical solutions clearly and effectively to non-technical users Key Requirements: Experience in a similar ICT Technician, 1st/2nd Line Engineer role - ideally within an education MSP or directly in a school environment Strong knowledge of Microsoft Office 365 and Windows operating systems Good understanding of common user applications and networked systems Confident troubleshooting skills with the ability to work independently under pressure Excellent communication and organisation skills, with a customer-first approach Please apply for immediate consideration, my client is wanting to start the interview process asap!
24/10/2025
Full time
Onsite Engineer (1st/2nd Line) Milton Keynes (Onsite) Up to £35K We're looking for a skilled and customer-focused Onsite Engineer to join an education trust around Milton Keynes. This role would suit someone with experience supporting IT either within a school environment or through an educational MSP, who enjoys taking ownership of technical issues and delivering reliable solutions. As the onsite IT lead, you'll be responsible for keeping day-to-day systems running smoothly while also helping the school to get the most out of its ICT. From supporting staff and students to maintaining hardware and applications, your work will directly contribute to creating an effective learning environment. Key responsibilities: Act as the main onsite contact for IT, providing responsive 1st/2nd line support to staff and students Troubleshoot and resolve technical issues across desktops, laptops, tablets, printers, projectors, AV equipment and more Install, configure and upgrade hardware and software across the school network Support and maintain core systems, with a strong focus on Microsoft Office 365 and commonly used education applications Work proactively with stakeholders to identify improvements in ICT provision Communicate technical solutions clearly and effectively to non-technical users Key Requirements: Experience in a similar ICT Technician, 1st/2nd Line Engineer role - ideally within an education MSP or directly in a school environment Strong knowledge of Microsoft Office 365 and Windows operating systems Good understanding of common user applications and networked systems Confident troubleshooting skills with the ability to work independently under pressure Excellent communication and organisation skills, with a customer-first approach Please apply for immediate consideration, my client is wanting to start the interview process asap!
IT Support EngineerStevenage (Site-based, Monday to Friday, 9am-5:30pm with flexibility)£27,000 to £30,000 + 25 days holiday (3 taken at Christmas shut down), enhanced pension, death in serviceExcellent opportunity for a hands-on Technical Support Engineer to join a small, close-knit UK team as part of a well-established global business. This is a varied role where you'll provide 1st and 2nd line IT support, assist with customer installations, and even get involved in assembling hardware and solar kits.This organisation is part of a larger, market-leading European technology group, known for its innovative products and intelligent mobility solutions. The UK office operates as a small, friendly team where everyone pulls together, offering the backing and stability of a large international company with the day-to-day feel of a family-run business.In this role, you'll be responsible for providing technical support to customers across both hardware and software products, assisting with installations, and occasionally visiting customer sites alongside the sales team. You'll manage support tickets using Zendesk, monitor hosted services, and help assemble cables and solar panel kits as needed.The ideal candidate will have previous experience in 1st or 2nd line IT support, excellent communication skills, and a proactive approach to problem-solving. Any experience with hardware assembly, basic electronics, or working in a technical product environment would be highly advantageous. You should be comfortable wearing multiple hats in a small team, where flexibility and collaboration are key.This is a fantastic opportunity to join a growing international company where you can expand your technical skills, get involved in a broad range of activities, and play a key role in keeping customers supported and operations running smoothly. If you're looking for a varied technical support role in a friendly, collaborative team backed by a global technology leader, this could be the perfect next step in your career.The Role: Provide first and second line technical support via phone and email, logging cases in Zendesk Support pre- and post-sales technical activities, including installations and troubleshooting Assist customers on-site when required, occasionally travelling with the sales team Assemble cables, accessory kits, and solar panels when needed Monitor hosted systems and flag any site faults or data anomaliesThe Person: Previous experience in 1st or 2nd line IT support Strong problem-solving skills and ability to work across hardware and software issues Confident communicator with a customer-focused approach Any hands-on hardware assembly or electronics knowledge is a plus
24/10/2025
Full time
IT Support EngineerStevenage (Site-based, Monday to Friday, 9am-5:30pm with flexibility)£27,000 to £30,000 + 25 days holiday (3 taken at Christmas shut down), enhanced pension, death in serviceExcellent opportunity for a hands-on Technical Support Engineer to join a small, close-knit UK team as part of a well-established global business. This is a varied role where you'll provide 1st and 2nd line IT support, assist with customer installations, and even get involved in assembling hardware and solar kits.This organisation is part of a larger, market-leading European technology group, known for its innovative products and intelligent mobility solutions. The UK office operates as a small, friendly team where everyone pulls together, offering the backing and stability of a large international company with the day-to-day feel of a family-run business.In this role, you'll be responsible for providing technical support to customers across both hardware and software products, assisting with installations, and occasionally visiting customer sites alongside the sales team. You'll manage support tickets using Zendesk, monitor hosted services, and help assemble cables and solar panel kits as needed.The ideal candidate will have previous experience in 1st or 2nd line IT support, excellent communication skills, and a proactive approach to problem-solving. Any experience with hardware assembly, basic electronics, or working in a technical product environment would be highly advantageous. You should be comfortable wearing multiple hats in a small team, where flexibility and collaboration are key.This is a fantastic opportunity to join a growing international company where you can expand your technical skills, get involved in a broad range of activities, and play a key role in keeping customers supported and operations running smoothly. If you're looking for a varied technical support role in a friendly, collaborative team backed by a global technology leader, this could be the perfect next step in your career.The Role: Provide first and second line technical support via phone and email, logging cases in Zendesk Support pre- and post-sales technical activities, including installations and troubleshooting Assist customers on-site when required, occasionally travelling with the sales team Assemble cables, accessory kits, and solar panels when needed Monitor hosted systems and flag any site faults or data anomaliesThe Person: Previous experience in 1st or 2nd line IT support Strong problem-solving skills and ability to work across hardware and software issues Confident communicator with a customer-focused approach Any hands-on hardware assembly or electronics knowledge is a plus
IT Support Engineer Stevenage (Site-based, Monday to Friday, 9am-5:30pm with flexibility) 27,000 to 30,000 + 25 days holiday (3 taken at Christmas shut down), enhanced pension, death in service Excellent opportunity for a hands-on Technical Support Engineer to join a small, close-knit UK team as part of a well-established global business. This is a varied role where you'll provide 1st and 2nd line IT support, assist with customer installations, and even get involved in assembling hardware and solar kits. This organisation is part of a larger, market-leading European technology group, known for its innovative products and intelligent mobility solutions. The UK office operates as a small, friendly team where everyone pulls together, offering the backing and stability of a large international company with the day-to-day feel of a family-run business. In this role, you'll be responsible for providing technical support to customers across both hardware and software products, assisting with installations, and occasionally visiting customer sites alongside the sales team. You'll manage support tickets using Zendesk, monitor hosted services, and help assemble cables and solar panel kits as needed. The ideal candidate will have previous experience in 1st or 2nd line IT support, excellent communication skills, and a proactive approach to problem-solving. Any experience with hardware assembly, basic electronics, or working in a technical product environment would be highly advantageous. You should be comfortable wearing multiple hats in a small team, where flexibility and collaboration are key. This is a fantastic opportunity to join a growing international company where you can expand your technical skills, get involved in a broad range of activities, and play a key role in keeping customers supported and operations running smoothly. If you're looking for a varied technical support role in a friendly, collaborative team backed by a global technology leader, this could be the perfect next step in your career. The Role: Provide first and second line technical support via phone and email, logging cases in Zendesk Support pre- and post-sales technical activities, including installations and troubleshooting Assist customers on-site when required, occasionally travelling with the sales team Assemble cables, accessory kits, and solar panels when needed Monitor hosted systems and flag any site faults or data anomalies The Person: Previous experience in 1st or 2nd line IT support Strong problem-solving skills and ability to work across hardware and software issues Confident communicator with a customer-focused approach Any hands-on hardware assembly or electronics knowledge is a plus
24/10/2025
Full time
IT Support Engineer Stevenage (Site-based, Monday to Friday, 9am-5:30pm with flexibility) 27,000 to 30,000 + 25 days holiday (3 taken at Christmas shut down), enhanced pension, death in service Excellent opportunity for a hands-on Technical Support Engineer to join a small, close-knit UK team as part of a well-established global business. This is a varied role where you'll provide 1st and 2nd line IT support, assist with customer installations, and even get involved in assembling hardware and solar kits. This organisation is part of a larger, market-leading European technology group, known for its innovative products and intelligent mobility solutions. The UK office operates as a small, friendly team where everyone pulls together, offering the backing and stability of a large international company with the day-to-day feel of a family-run business. In this role, you'll be responsible for providing technical support to customers across both hardware and software products, assisting with installations, and occasionally visiting customer sites alongside the sales team. You'll manage support tickets using Zendesk, monitor hosted services, and help assemble cables and solar panel kits as needed. The ideal candidate will have previous experience in 1st or 2nd line IT support, excellent communication skills, and a proactive approach to problem-solving. Any experience with hardware assembly, basic electronics, or working in a technical product environment would be highly advantageous. You should be comfortable wearing multiple hats in a small team, where flexibility and collaboration are key. This is a fantastic opportunity to join a growing international company where you can expand your technical skills, get involved in a broad range of activities, and play a key role in keeping customers supported and operations running smoothly. If you're looking for a varied technical support role in a friendly, collaborative team backed by a global technology leader, this could be the perfect next step in your career. The Role: Provide first and second line technical support via phone and email, logging cases in Zendesk Support pre- and post-sales technical activities, including installations and troubleshooting Assist customers on-site when required, occasionally travelling with the sales team Assemble cables, accessory kits, and solar panels when needed Monitor hosted systems and flag any site faults or data anomalies The Person: Previous experience in 1st or 2nd line IT support Strong problem-solving skills and ability to work across hardware and software issues Confident communicator with a customer-focused approach Any hands-on hardware assembly or electronics knowledge is a plus
1st/2nd Line IT Support Engineer Wirral (with travel in the North West to client sites as required) £28-32k plus competitive benefits Full-Time, Permanent-9am-5.30pm Why This Company A well-established and respected Managed Service Provider (MSP) with nearly 20 years of experience delivering comprehensive IT solutions across the UK. Acting as the external IT department for their clients, pride themselves on providing expert support, proactive maintenance, and trusted consultancy. Work across a wide variety of sectors and have built long-standing relationships based on professionalism, reliability, and service excellence. A forward-thinking culture and most importantly being treated as an individual. A supportive senior management team with a history of stability who lead with their values, a business with a heart who truly care about their staff with the autonomy for your voice to be heard. What You ll Be Doing We want to speak with 1st/2nd Line IT Support Engineers to join a growing, open and established team. This role is perfect for a technically skilled IT professional who enjoys both remote and onsite support and is keen to develop their career in a dynamic MSP environment. Provide 1st and 2nd line IT support to clients via phone, remote access, and site visits Use RMM tools for daily proactive maintenance and monitoring Install and troubleshoot a wide range of IT hardware and software including servers, desktops, firewalls, switches, and wireless networks Deploy and support Microsoft technologies such as Windows Server, Office 365, Hyper-V, and Active Directory Manage users and permissions across Active Directory and Microsoft 365 Assist with IT projects including new system installs, office moves, and network rollouts Maintain accurate system documentation and client environment records Provide onboarding, training, and technical guidance to users What We re Looking For Previous experience in an IT support role (1st or 2nd line), preferably in an MSP or fast-paced environment Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs) Experience with Windows Server, Microsoft 365, and virtualisation (Hyper-V) Confident communicator with excellent client-facing and problem-solving skills Full UK driving licence and access to a vehicle insured for business use (essential) Organised, proactive, and comfortable working independently or as part of a team Familiarity with IT ticketing systems and escalation procedures What s In It for You? A varied and rewarding role within a respected MSP Exposure to a wide range of IT environments and technologies Ongoing training and support Opportunities for progression and career development Competitive salary and employee benefits Stability and ability to work autonomously Sound Good? Let s Talk! If you think you d be a great fit, we d love to hear from you. A note from us We get so many applications that in some instances we are unable to offer individual feedback. If your application is successful, you will be contacted within 5 working days. If you want to call us for a confidential chat about any other vacancies or some guidance, we are happy to help.
24/10/2025
Full time
1st/2nd Line IT Support Engineer Wirral (with travel in the North West to client sites as required) £28-32k plus competitive benefits Full-Time, Permanent-9am-5.30pm Why This Company A well-established and respected Managed Service Provider (MSP) with nearly 20 years of experience delivering comprehensive IT solutions across the UK. Acting as the external IT department for their clients, pride themselves on providing expert support, proactive maintenance, and trusted consultancy. Work across a wide variety of sectors and have built long-standing relationships based on professionalism, reliability, and service excellence. A forward-thinking culture and most importantly being treated as an individual. A supportive senior management team with a history of stability who lead with their values, a business with a heart who truly care about their staff with the autonomy for your voice to be heard. What You ll Be Doing We want to speak with 1st/2nd Line IT Support Engineers to join a growing, open and established team. This role is perfect for a technically skilled IT professional who enjoys both remote and onsite support and is keen to develop their career in a dynamic MSP environment. Provide 1st and 2nd line IT support to clients via phone, remote access, and site visits Use RMM tools for daily proactive maintenance and monitoring Install and troubleshoot a wide range of IT hardware and software including servers, desktops, firewalls, switches, and wireless networks Deploy and support Microsoft technologies such as Windows Server, Office 365, Hyper-V, and Active Directory Manage users and permissions across Active Directory and Microsoft 365 Assist with IT projects including new system installs, office moves, and network rollouts Maintain accurate system documentation and client environment records Provide onboarding, training, and technical guidance to users What We re Looking For Previous experience in an IT support role (1st or 2nd line), preferably in an MSP or fast-paced environment Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs) Experience with Windows Server, Microsoft 365, and virtualisation (Hyper-V) Confident communicator with excellent client-facing and problem-solving skills Full UK driving licence and access to a vehicle insured for business use (essential) Organised, proactive, and comfortable working independently or as part of a team Familiarity with IT ticketing systems and escalation procedures What s In It for You? A varied and rewarding role within a respected MSP Exposure to a wide range of IT environments and technologies Ongoing training and support Opportunities for progression and career development Competitive salary and employee benefits Stability and ability to work autonomously Sound Good? Let s Talk! If you think you d be a great fit, we d love to hear from you. A note from us We get so many applications that in some instances we are unable to offer individual feedback. If your application is successful, you will be contacted within 5 working days. If you want to call us for a confidential chat about any other vacancies or some guidance, we are happy to help.
1st line help desk Doncaster, on site Full time, Permanent. £24,000 - £28,000 (DOE) 4 day working week As a 1st Line Help Desk Engineer, you will be the first point of contact for customers experiencing IT, telephony, security or network issues. You will provide friendly, efficient support, resolve or escalate incidents, maintain high standards of customer service, and help ensure our clients IT systems stay up and running. Benefits 4-day workweek with alternating Mondays/Fridays off Enhanced maternity and paternity Free on-site parking Casual dress Sick pay Access to SmartHealth Regular team events and social gatherings As a 1st line help desk engineer, you will be responsible for: Receive, triage, log and manage support calls, emails and tickets via our Help Desk portal. Provide first-line diagnostics and resolution of user issues (hardware, software, telephony, connectivity). Assist customers with set up and configure PCs, laptops, mobile devices, printers, peripherals. Create and maintain user accounts, permissions and access in systems. Handle password resets, user on/off-boarding, software installs, updates and patching. Escalate unresolved or complex issues to 2nd Line or relevant teams with full documentation and context. Meet agreed Service Level Agreements (SLAs) for response and resolution times. Maintain clear and accurate ticket records, status updates and handovers. Provide excellent customer service, communicate clearly, and manage stakeholder expectations. Contribute to knowledge-based articles and documentation for recurring issues. Occasional onsite visits might be required (depending on client base). The ideal candidate will be: Previous experience in a 1st line help desk or IT support role (ideally in a managed services environment). Good working knowledge of Microsoft 365 and Azure AD, Windows Serve Basic telephony/VoIP support awareness Strong customer service skills, ability to communicate technical information to non-technical users. Good problem-solving skills, ability to prioritise and escalate appropriately. Comfortable working within SLAs and to process. Able to work independently and as part of a team. A positive, can-do attitude and willingness to learn. Desirable Experience in MSP environments Exposure to CCTV, access control, or VoIP systems Familiarity with Hyper-V or VMware PowerShell scripting experience Certifications: Microsoft (M365/Azure), CompTIA, Cisco Call us today on (phone number removed), to discuss this position.
24/10/2025
Full time
1st line help desk Doncaster, on site Full time, Permanent. £24,000 - £28,000 (DOE) 4 day working week As a 1st Line Help Desk Engineer, you will be the first point of contact for customers experiencing IT, telephony, security or network issues. You will provide friendly, efficient support, resolve or escalate incidents, maintain high standards of customer service, and help ensure our clients IT systems stay up and running. Benefits 4-day workweek with alternating Mondays/Fridays off Enhanced maternity and paternity Free on-site parking Casual dress Sick pay Access to SmartHealth Regular team events and social gatherings As a 1st line help desk engineer, you will be responsible for: Receive, triage, log and manage support calls, emails and tickets via our Help Desk portal. Provide first-line diagnostics and resolution of user issues (hardware, software, telephony, connectivity). Assist customers with set up and configure PCs, laptops, mobile devices, printers, peripherals. Create and maintain user accounts, permissions and access in systems. Handle password resets, user on/off-boarding, software installs, updates and patching. Escalate unresolved or complex issues to 2nd Line or relevant teams with full documentation and context. Meet agreed Service Level Agreements (SLAs) for response and resolution times. Maintain clear and accurate ticket records, status updates and handovers. Provide excellent customer service, communicate clearly, and manage stakeholder expectations. Contribute to knowledge-based articles and documentation for recurring issues. Occasional onsite visits might be required (depending on client base). The ideal candidate will be: Previous experience in a 1st line help desk or IT support role (ideally in a managed services environment). Good working knowledge of Microsoft 365 and Azure AD, Windows Serve Basic telephony/VoIP support awareness Strong customer service skills, ability to communicate technical information to non-technical users. Good problem-solving skills, ability to prioritise and escalate appropriately. Comfortable working within SLAs and to process. Able to work independently and as part of a team. A positive, can-do attitude and willingness to learn. Desirable Experience in MSP environments Exposure to CCTV, access control, or VoIP systems Familiarity with Hyper-V or VMware PowerShell scripting experience Certifications: Microsoft (M365/Azure), CompTIA, Cisco Call us today on (phone number removed), to discuss this position.
We are the makers of the fastest-growing vending management software in the British Isles, helping clients monitor/manage their estates of vending and coffee machines, as well as micro markets, through our extensive/powerful vending management systems. We have an exciting opportunity for an SaaS / IT Support Engineer to join our multi-award-winning team. The Role at a Glance: 1st Line IT Support Engineer - Desktop, SaaS, Applications Sheffield (S8) / Hybrid 2 Fixed Days Per Week £25,000 - £28,000 Dependent on Experience Full Time - Permanent 25 days holiday plus bank holidays and other benefits 37.5 Hours Per Week Culture: Embrace Innovation and Change Company: Award winning SaaS company & leading provider of vending and coffee management software Pedigree: Award winning for our products and services. Award winning Support. UK Market Leader, growing in EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background / Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software . Our vending management software was created right from the outset to make things Simply Better. First in vending, then in office coffee, and increasingly in micro markets. We make the best management systems anywhere, to help make our client s business the best it can be. Now, over a decade later, our company has grown, through the success of our clients. As our client base increases, we are able to invest ever more in our people, our products and our services. And this makes Vendmanager and Coffeemanager even more effective, attracting additional clients. Today, we take pride in harnessing in-house the best technology expertise there is anywhere (spanning software, hardware and integration). And we serve the whole of the British Isles, while still continuing to grow apace, as new clients choose to join up. A typical week as a 1st Line IT Support Engineer: + Effectively responding to first-line support queries from customers using the company s software via phone call and email + Providing an accurate, efficient and customer-focused response + Escalating issues to 2nd line support when necessary + Delivering excellent verbal and written communication and always helping to find a resolution + Responding and assisting more advanced software support enquiries and continuing to monitor progress to ensure a resolution is achieved + Assisting with software testing as required, prior to the release of new software versions + Assisting the company's Software Migration Team in the implementation of the software for new customers + Provide software support across a range of platforms including Windows Desktop, SQL Server, Android Mobile Application and Microsoft RDP/RD Web + Assisting the Support Manager in escalating complicated issues to the development team and keeping the customers informed of progress + Assisting the Support Manager in the management of support for clients through Zoho Desk and CRM What will you bring? + Experience of working in a customer-facing IT office environment or software support role + Proven ability to proactively address customer concerns and exceed expectations + Passion for real-time problem solving and troubleshooting complex problems + Strong written and verbal communication skills + Ability to communicate effectively with technical and non-technical users + Analytical thinking and attention to detail + Experience in working to deadlines and prioritizing competing workloads. + Proficient in the use of Microsoft Applications, Services and Android + Ability to work independently and as part of a team. + Demonstrable planning and organisational skills + Willingness to conduct ad-hoc or exploratory testing + Self-motivated and able to learn/resolve new software and business processes in a prompt manner + Can-do attitude with a desire to learn new skills and technologies unique to the Vending industry Desirable skills: + Multilingual + Technical exposure of Microsoft SQL Server + Experience of AWS platforms + Experience of working within the Vending or Beverage Industry + Educated to A-Level standard or equivalent, English, Maths or IT Why Join Us? + Competitive salary and benefits package + Opportunity to work on cutting-edge technologies + Supportive and collaborative team environment + Opportunities for professional growth and development Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Background / Previous Roles May Include: 1st Line Support, 2nd Tier Support. SaaS Support, Android Support, Windows Support, Desktop Support, Junior IT Support, IT Graduate, Microsoft Applications Support, Tech Support, Customer Support. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
24/10/2025
Full time
We are the makers of the fastest-growing vending management software in the British Isles, helping clients monitor/manage their estates of vending and coffee machines, as well as micro markets, through our extensive/powerful vending management systems. We have an exciting opportunity for an SaaS / IT Support Engineer to join our multi-award-winning team. The Role at a Glance: 1st Line IT Support Engineer - Desktop, SaaS, Applications Sheffield (S8) / Hybrid 2 Fixed Days Per Week £25,000 - £28,000 Dependent on Experience Full Time - Permanent 25 days holiday plus bank holidays and other benefits 37.5 Hours Per Week Culture: Embrace Innovation and Change Company: Award winning SaaS company & leading provider of vending and coffee management software Pedigree: Award winning for our products and services. Award winning Support. UK Market Leader, growing in EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background / Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software . Our vending management software was created right from the outset to make things Simply Better. First in vending, then in office coffee, and increasingly in micro markets. We make the best management systems anywhere, to help make our client s business the best it can be. Now, over a decade later, our company has grown, through the success of our clients. As our client base increases, we are able to invest ever more in our people, our products and our services. And this makes Vendmanager and Coffeemanager even more effective, attracting additional clients. Today, we take pride in harnessing in-house the best technology expertise there is anywhere (spanning software, hardware and integration). And we serve the whole of the British Isles, while still continuing to grow apace, as new clients choose to join up. A typical week as a 1st Line IT Support Engineer: + Effectively responding to first-line support queries from customers using the company s software via phone call and email + Providing an accurate, efficient and customer-focused response + Escalating issues to 2nd line support when necessary + Delivering excellent verbal and written communication and always helping to find a resolution + Responding and assisting more advanced software support enquiries and continuing to monitor progress to ensure a resolution is achieved + Assisting with software testing as required, prior to the release of new software versions + Assisting the company's Software Migration Team in the implementation of the software for new customers + Provide software support across a range of platforms including Windows Desktop, SQL Server, Android Mobile Application and Microsoft RDP/RD Web + Assisting the Support Manager in escalating complicated issues to the development team and keeping the customers informed of progress + Assisting the Support Manager in the management of support for clients through Zoho Desk and CRM What will you bring? + Experience of working in a customer-facing IT office environment or software support role + Proven ability to proactively address customer concerns and exceed expectations + Passion for real-time problem solving and troubleshooting complex problems + Strong written and verbal communication skills + Ability to communicate effectively with technical and non-technical users + Analytical thinking and attention to detail + Experience in working to deadlines and prioritizing competing workloads. + Proficient in the use of Microsoft Applications, Services and Android + Ability to work independently and as part of a team. + Demonstrable planning and organisational skills + Willingness to conduct ad-hoc or exploratory testing + Self-motivated and able to learn/resolve new software and business processes in a prompt manner + Can-do attitude with a desire to learn new skills and technologies unique to the Vending industry Desirable skills: + Multilingual + Technical exposure of Microsoft SQL Server + Experience of AWS platforms + Experience of working within the Vending or Beverage Industry + Educated to A-Level standard or equivalent, English, Maths or IT Why Join Us? + Competitive salary and benefits package + Opportunity to work on cutting-edge technologies + Supportive and collaborative team environment + Opportunities for professional growth and development Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Background / Previous Roles May Include: 1st Line Support, 2nd Tier Support. SaaS Support, Android Support, Windows Support, Desktop Support, Junior IT Support, IT Graduate, Microsoft Applications Support, Tech Support, Customer Support. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
2nd line help desk Doncaster, on site Full time, Permanent. £24,000 - £28,000 (DOE) 4 day working week The 2nd Line Help Desk Engineer will take ownership of more complex incidents escalated from 1st Line, perform deeper diagnostics, manage escalations, undertake projects, and ensure our clients' IT infrastructure remains robust and proactive. Benefits 4-day workweek with alternating Mondays/Fridays off Enhanced maternity and paternity Free on-site parking Casual dress Sick pay Access to SmartHealth Regular team events and social gatherings As a 2nd line help desk engineer, you will be responsible for: Handle escalated 2nd line support incidents, including troubleshooting server systems, networks, telephony, security, cloud services and more. Diagnose and resolve issues related to Microsoft 365, Azure, SharePoint, Exchange, hybrid connectivity, VPNs, WiFi/guest networks, domains/DNS/Hosting. Assist with design, installation, maintenance and support of infrastructure (servers, storage, network devices, firewalls, access control). Work closely with 1st Line team to provide guidance, ensure smooth hand-over, maintain knowledge base and drive continuous improvement. Participate in change management, patching rollouts, service improvements and SLA/quality assurance. Provide expert support for telephony and VoIP systems, business mobile networks, intercoms and associated connectivity. Perform root-cause analysis for recurring incidents and implement corrective/preventative measures. Monitor system health, performance and proactively identify vulnerabilities Liaise with vendors, escalate issues externally where necessary, and act as point of contact for third-party services. Provide occasional onsite support when required. Deliver excellent customer experience and maintain professional client relationships. The ideal candidate will be: Proven experience (typically 2-4+ years) in a 2nd line support or infrastructure support role (ideally in an MSP environment). Strong technical knowledge of Windows Server (2016/2019/2022), Active Directory, Azure, Microsoft 365, Exchange, SharePoint, Office 365, databases. Network infrastructure experience: LAN/WAN, routing/switching, VPNs, firewalls, WiFi, guest networks, DNS/DHCP. Experience with telephony/VoIP systems, business mobile networks, connectivity services. Good understanding of cybersecurity best practices, backup & continuity solutions. Excellent analytical, troubleshooting and diagnostic skills. Strong customer service and communication skills Able to work under pressure and meet SLAs Self-motivated, with a willingness to mentor 1st Line engineers and help build a knowledge-rich environment. Desirable Microsoft Certified: Azure Administrator Associate, Modern Desktop Administrator, Messaging Administrator etc. Cisco CCNA/CCNP or equivalent networking certification. ITIL Foundation/Practitioner. Experience with RMM and PSA tools (e.g., ConnectWise, Datto, Autotask). Experience with CCTV, access control, analytics/AI systems (given company's security services). Strong scripting/automation skills (PowerShell, etc.) for process improvement.
24/10/2025
Full time
2nd line help desk Doncaster, on site Full time, Permanent. £24,000 - £28,000 (DOE) 4 day working week The 2nd Line Help Desk Engineer will take ownership of more complex incidents escalated from 1st Line, perform deeper diagnostics, manage escalations, undertake projects, and ensure our clients' IT infrastructure remains robust and proactive. Benefits 4-day workweek with alternating Mondays/Fridays off Enhanced maternity and paternity Free on-site parking Casual dress Sick pay Access to SmartHealth Regular team events and social gatherings As a 2nd line help desk engineer, you will be responsible for: Handle escalated 2nd line support incidents, including troubleshooting server systems, networks, telephony, security, cloud services and more. Diagnose and resolve issues related to Microsoft 365, Azure, SharePoint, Exchange, hybrid connectivity, VPNs, WiFi/guest networks, domains/DNS/Hosting. Assist with design, installation, maintenance and support of infrastructure (servers, storage, network devices, firewalls, access control). Work closely with 1st Line team to provide guidance, ensure smooth hand-over, maintain knowledge base and drive continuous improvement. Participate in change management, patching rollouts, service improvements and SLA/quality assurance. Provide expert support for telephony and VoIP systems, business mobile networks, intercoms and associated connectivity. Perform root-cause analysis for recurring incidents and implement corrective/preventative measures. Monitor system health, performance and proactively identify vulnerabilities Liaise with vendors, escalate issues externally where necessary, and act as point of contact for third-party services. Provide occasional onsite support when required. Deliver excellent customer experience and maintain professional client relationships. The ideal candidate will be: Proven experience (typically 2-4+ years) in a 2nd line support or infrastructure support role (ideally in an MSP environment). Strong technical knowledge of Windows Server (2016/2019/2022), Active Directory, Azure, Microsoft 365, Exchange, SharePoint, Office 365, databases. Network infrastructure experience: LAN/WAN, routing/switching, VPNs, firewalls, WiFi, guest networks, DNS/DHCP. Experience with telephony/VoIP systems, business mobile networks, connectivity services. Good understanding of cybersecurity best practices, backup & continuity solutions. Excellent analytical, troubleshooting and diagnostic skills. Strong customer service and communication skills Able to work under pressure and meet SLAs Self-motivated, with a willingness to mentor 1st Line engineers and help build a knowledge-rich environment. Desirable Microsoft Certified: Azure Administrator Associate, Modern Desktop Administrator, Messaging Administrator etc. Cisco CCNA/CCNP or equivalent networking certification. ITIL Foundation/Practitioner. Experience with RMM and PSA tools (e.g., ConnectWise, Datto, Autotask). Experience with CCTV, access control, analytics/AI systems (given company's security services). Strong scripting/automation skills (PowerShell, etc.) for process improvement.
We are the makers of the fastest-growing vending management software in the British Isles, helping clients monitor/manage their estates of vending and coffee machines, as well as micro markets, through our extensive/powerful vending management systems. We have an exciting opportunity for an SaaS / IT Support Engineer to join our multi-award-winning team. The Role at a Glance: 1st Line IT Support Engineer - Desktop, SaaS, ApplicationsSheffield (S8) / Hybrid 2 Fixed Days Per Week £25,000 - £28,000 Dependent on ExperienceFull Time - Permanent 25 days holiday plus bank holidays and other benefits 37.5 Hours Per Week Culture: Embrace Innovation and ChangeCompany: Award winning SaaS company & leading provider of vending and coffee management softwarePedigree: Award winning for our products and services. Award winning Support. UK Market Leader, growing in EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background / Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software . Our vending management software was created right from the outset to make things Simply Better. First in vending, then in office coffee, and increasingly in micro markets. We make the best management systems anywhere, to help make our client's business the best it can be.Now, over a decade later, our company has grown, through the success of our clients. As our client base increases, we are able to invest ever more in our people, our products and our services. And this makes Vendmanager and Coffeemanager even more effective, attracting additional clients.Today, we take pride in harnessing in-house the best technology expertise there is anywhere (spanning software, hardware and integration). And we serve the whole of the British Isles, while still continuing to grow apace, as new clients choose to join up. A typical week as a 1st Line IT Support Engineer: + Effectively responding to first-line support queries from customers using the company's software via phone call and email+ Providing an accurate, efficient and customer-focused response+ Escalating issues to 2nd line support when necessary+ Delivering excellent verbal and written communication and always helping to find a resolution+ Responding and assisting more advanced software support enquiries and continuing to monitor progress to ensure a resolution is achieved+ Assisting with software testing as required, prior to the release of new software versions+ Assisting the company's Software Migration Team in the implementation of the software for new customers+ Provide software support across a range of platforms including Windows Desktop, SQL Server, Android Mobile Application and Microsoft RDP/RD Web+ Assisting the Support Manager in escalating complicated issues to the development team and keeping the customers informed of progress+ Assisting the Support Manager in the management of support for clients through Zoho Desk and CRM What will you bring? + Experience of working in a customer-facing IT office environment or software support role+ Proven ability to proactively address customer concerns and exceed expectations+ Passion for real-time problem solving and troubleshooting complex problems+ Strong written and verbal communication skills+ Ability to communicate effectively with technical and non-technical users+ Analytical thinking and attention to detail+ Experience in working to deadlines and prioritizing competing workloads.+ Proficient in the use of Microsoft Applications, Services and Android+ Ability to work independently and as part of a team.+ Demonstrable planning and organisational skills+ Willingness to conduct ad-hoc or exploratory testing+ Self-motivated and able to learn/resolve new software and business processes in a prompt manner+ Can-do attitude with a desire to learn new skills and technologies unique to the Vending industry Desirable skills: + Multilingual+ Technical exposure of Microsoft SQL Server+ Experience of AWS platforms+ Experience of working within the Vending or Beverage Industry+ Educated to A-Level standard or equivalent, English, Maths or IT Why Join Us? + Competitive salary and benefits package+ Opportunity to work on cutting-edge technologies+ Supportive and collaborative team environment+ Opportunities for professional growth and development Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Background / Previous Roles May Include:1st Line Support, 2nd Tier Support. SaaS Support, Android Support, Windows Support, Desktop Support, Junior IT Support, IT Graduate, Microsoft Applications Support, Tech Support, Customer Support.Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
24/10/2025
Full time
We are the makers of the fastest-growing vending management software in the British Isles, helping clients monitor/manage their estates of vending and coffee machines, as well as micro markets, through our extensive/powerful vending management systems. We have an exciting opportunity for an SaaS / IT Support Engineer to join our multi-award-winning team. The Role at a Glance: 1st Line IT Support Engineer - Desktop, SaaS, ApplicationsSheffield (S8) / Hybrid 2 Fixed Days Per Week £25,000 - £28,000 Dependent on ExperienceFull Time - Permanent 25 days holiday plus bank holidays and other benefits 37.5 Hours Per Week Culture: Embrace Innovation and ChangeCompany: Award winning SaaS company & leading provider of vending and coffee management softwarePedigree: Award winning for our products and services. Award winning Support. UK Market Leader, growing in EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background / Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software . Our vending management software was created right from the outset to make things Simply Better. First in vending, then in office coffee, and increasingly in micro markets. We make the best management systems anywhere, to help make our client's business the best it can be.Now, over a decade later, our company has grown, through the success of our clients. As our client base increases, we are able to invest ever more in our people, our products and our services. And this makes Vendmanager and Coffeemanager even more effective, attracting additional clients.Today, we take pride in harnessing in-house the best technology expertise there is anywhere (spanning software, hardware and integration). And we serve the whole of the British Isles, while still continuing to grow apace, as new clients choose to join up. A typical week as a 1st Line IT Support Engineer: + Effectively responding to first-line support queries from customers using the company's software via phone call and email+ Providing an accurate, efficient and customer-focused response+ Escalating issues to 2nd line support when necessary+ Delivering excellent verbal and written communication and always helping to find a resolution+ Responding and assisting more advanced software support enquiries and continuing to monitor progress to ensure a resolution is achieved+ Assisting with software testing as required, prior to the release of new software versions+ Assisting the company's Software Migration Team in the implementation of the software for new customers+ Provide software support across a range of platforms including Windows Desktop, SQL Server, Android Mobile Application and Microsoft RDP/RD Web+ Assisting the Support Manager in escalating complicated issues to the development team and keeping the customers informed of progress+ Assisting the Support Manager in the management of support for clients through Zoho Desk and CRM What will you bring? + Experience of working in a customer-facing IT office environment or software support role+ Proven ability to proactively address customer concerns and exceed expectations+ Passion for real-time problem solving and troubleshooting complex problems+ Strong written and verbal communication skills+ Ability to communicate effectively with technical and non-technical users+ Analytical thinking and attention to detail+ Experience in working to deadlines and prioritizing competing workloads.+ Proficient in the use of Microsoft Applications, Services and Android+ Ability to work independently and as part of a team.+ Demonstrable planning and organisational skills+ Willingness to conduct ad-hoc or exploratory testing+ Self-motivated and able to learn/resolve new software and business processes in a prompt manner+ Can-do attitude with a desire to learn new skills and technologies unique to the Vending industry Desirable skills: + Multilingual+ Technical exposure of Microsoft SQL Server+ Experience of AWS platforms+ Experience of working within the Vending or Beverage Industry+ Educated to A-Level standard or equivalent, English, Maths or IT Why Join Us? + Competitive salary and benefits package+ Opportunity to work on cutting-edge technologies+ Supportive and collaborative team environment+ Opportunities for professional growth and development Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Background / Previous Roles May Include:1st Line Support, 2nd Tier Support. SaaS Support, Android Support, Windows Support, Desktop Support, Junior IT Support, IT Graduate, Microsoft Applications Support, Tech Support, Customer Support.Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
1st/2nd Line IT Support Engineer Location: Wirral (with travel in the North West to client sites as required) Salary: £28-30k plus competitive benefits Job Type: Full-Time, Permanent-9am-5.30pm Sector: IT Support / Managed Service Why This Company A well-established and respected Managed Service Provider (MSP) with nearly 20 years of experience delivering comprehensive IT solutions across the UK. Acting as the external IT department for their clients, pride themselves on providing expert support, proactive maintenance, and trusted consultancy. Work across a wide variety of sectors and have built long-standing relationships based on professionalism, reliability, and service excellence. A forward-thinking culture and most importantly being treated as an individual. A supportive senior management team with a history of stability who lead with their values, a business with a heart who truly care about their staff with the autonomy for your voice to be heard. What You'll Be Doing We want to speak with 1st/2nd Line IT Support Engineers to join a growing, open and established team. This role is perfect for a technically skilled IT professional who enjoys both remote and onsite support and is keen to develop their career in a dynamic MSP environment. Provide 1st and 2nd line IT support to clients via phone, remote access, and site visits Use RMM tools for daily proactive maintenance and monitoring Install and troubleshoot a wide range of IT hardware and software including servers, desktops, firewalls, switches, and wireless networks Deploy and support Microsoft technologies such as Windows Server, Office 365, Hyper-V, and Active Directory Manage users and permissions across Active Directory and Microsoft 365 Assist with IT projects including new system installs, office moves, and network rollouts Maintain accurate system documentation and client environment records Provide onboarding, training, and technical guidance to users What We're Looking For Previous experience in an IT support role (1st or 2nd line) , preferably in an MSP or fast-paced environment Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs) Experience with Windows Server , Microsoft 365 , and virtualisation (Hyper-V) Confident communicator with excellent client-facing and problem-solving skills Full UK driving licence and access to a vehicle insured for business use (essential) Organised, proactive, and comfortable working independently or as part of a team Familiarity with IT ticketing systems and escalation procedures What's In It for You? A varied and rewarding role within a respected MSP Exposure to a wide range of IT environments and technologies Ongoing training and support Opportunities for progression and career development Competitive salary and employee benefits Stability and ability to work autonomously Sound Good? Let's Talk! If you think you'd be a great fit, we'd love to hear from you. Hit "Apply Now" . A note from us We get so many applications that in some instances we are unable to offer individual feedback. If your application is successful, you will be contacted within 5 working days. If you want to call us for a confidential chat about any other vacancies or some guidance, we are happy to help.
24/10/2025
Full time
1st/2nd Line IT Support Engineer Location: Wirral (with travel in the North West to client sites as required) Salary: £28-30k plus competitive benefits Job Type: Full-Time, Permanent-9am-5.30pm Sector: IT Support / Managed Service Why This Company A well-established and respected Managed Service Provider (MSP) with nearly 20 years of experience delivering comprehensive IT solutions across the UK. Acting as the external IT department for their clients, pride themselves on providing expert support, proactive maintenance, and trusted consultancy. Work across a wide variety of sectors and have built long-standing relationships based on professionalism, reliability, and service excellence. A forward-thinking culture and most importantly being treated as an individual. A supportive senior management team with a history of stability who lead with their values, a business with a heart who truly care about their staff with the autonomy for your voice to be heard. What You'll Be Doing We want to speak with 1st/2nd Line IT Support Engineers to join a growing, open and established team. This role is perfect for a technically skilled IT professional who enjoys both remote and onsite support and is keen to develop their career in a dynamic MSP environment. Provide 1st and 2nd line IT support to clients via phone, remote access, and site visits Use RMM tools for daily proactive maintenance and monitoring Install and troubleshoot a wide range of IT hardware and software including servers, desktops, firewalls, switches, and wireless networks Deploy and support Microsoft technologies such as Windows Server, Office 365, Hyper-V, and Active Directory Manage users and permissions across Active Directory and Microsoft 365 Assist with IT projects including new system installs, office moves, and network rollouts Maintain accurate system documentation and client environment records Provide onboarding, training, and technical guidance to users What We're Looking For Previous experience in an IT support role (1st or 2nd line) , preferably in an MSP or fast-paced environment Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs) Experience with Windows Server , Microsoft 365 , and virtualisation (Hyper-V) Confident communicator with excellent client-facing and problem-solving skills Full UK driving licence and access to a vehicle insured for business use (essential) Organised, proactive, and comfortable working independently or as part of a team Familiarity with IT ticketing systems and escalation procedures What's In It for You? A varied and rewarding role within a respected MSP Exposure to a wide range of IT environments and technologies Ongoing training and support Opportunities for progression and career development Competitive salary and employee benefits Stability and ability to work autonomously Sound Good? Let's Talk! If you think you'd be a great fit, we'd love to hear from you. Hit "Apply Now" . A note from us We get so many applications that in some instances we are unable to offer individual feedback. If your application is successful, you will be contacted within 5 working days. If you want to call us for a confidential chat about any other vacancies or some guidance, we are happy to help.
2nd Line Engineer - Cheltenham - 30,000 - 35,000 I am seeking an 2nd Line Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Cheltenham. The right 2nd Line Engineer will also act as a team supervisor to a team of 1st Line Engineers. Benefits of 2nd Line Engineer: Holiday Allowance Company Pension Profit Share Scheme Microsoft training courses and certifications Fantastic opportunities for career progression Responsibilities of 2nd Line Engineer Taking on team lead responsibilities in the absecnce of the Service Desk manager O365 and Support Administration DNS, DHCP Routers, Switches, Wireless Networking Skills in Sharepoint, Azure queries, Teams, InTune support knowledge and experience Outlook and Email Support Troubleshooting and Resolving Issues Working on a busy IT Service Desk as well as working on live Infrastructure Projects This is an excellent opportunity that offers fantastic progression opportunities in a forward-thinking company who are very supportive of career growth. Apply now before this urgent vacancy goes! If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
24/10/2025
Full time
2nd Line Engineer - Cheltenham - 30,000 - 35,000 I am seeking an 2nd Line Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Cheltenham. The right 2nd Line Engineer will also act as a team supervisor to a team of 1st Line Engineers. Benefits of 2nd Line Engineer: Holiday Allowance Company Pension Profit Share Scheme Microsoft training courses and certifications Fantastic opportunities for career progression Responsibilities of 2nd Line Engineer Taking on team lead responsibilities in the absecnce of the Service Desk manager O365 and Support Administration DNS, DHCP Routers, Switches, Wireless Networking Skills in Sharepoint, Azure queries, Teams, InTune support knowledge and experience Outlook and Email Support Troubleshooting and Resolving Issues Working on a busy IT Service Desk as well as working on live Infrastructure Projects This is an excellent opportunity that offers fantastic progression opportunities in a forward-thinking company who are very supportive of career growth. Apply now before this urgent vacancy goes! If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Infrastructure & Security Support Specialist Up to £30K 100% Remote Relaxed Culture Real Career Growth Grow your skills. Build your confidence. Make an impact that matters. At enCircle, we design, build, and manage secure digital services for UK Police Forces, Central Government, and Local Authorities. Since 2004, we ve helped public sector organisations deliver online services that millions rely on every day safely and reliably. We re now looking for an Infrastructure & Security Support Specialist perfect for someone in 1st Line Support (or similar) who wants to learn, grow, and move towards 2nd Line, cloud infrastructure, and security work. You ll join a friendly, supportive team that values balance, trust, and personal development. We don t micromanage we help you grow at your own pace, providing the space, training, and encouragement to build a career you re proud of. Why You ll Love Working Here: Salary £25K £30K (depending on experience). 100% remote working we trust you to manage your time. Relaxed, down-to-earth culture with a focus on wellbeing. Home office support and company pension. Ongoing professional development and funded certifications (AWS, security, etc.). Work that makes a difference to how citizens access vital public services. Be part of a company that holds ISO 9001, ISO 27001, and Cyber Essentials Plus certifications. Key Responsibilities of the Infrastructure & Security Support Specialist: Supporting and maintaining the AWS infrastructure that powers live government websites. Providing 1st and 2nd line technical support to colleagues and clients. Assisting with applying security patches and updates for WordPress and Drupal sites. Helping monitor security alerts and incidents learning from experienced engineers. Supporting Docker-based web environments (nginx, WordPress, Drupal, MariaDB). Learning how to meet key government security standards (ISO 27001, Cyber Essentials Plus). What We re Looking For: Commercial experience in IT support (1st Line, Service Desk, or similar) with a clear track record of solving technical issues in live business environments. Practical, hands-on experience with AWS infrastructure and cybersecurity tools we re looking for candidates who have actively worked with AWS environments, not just studied or experimented with them. A curious mindset and eagerness to learn new tools and technologies. A calm, reliable approach to solving problems. Great communication skills and a team-first attitude. You must be a UK resident and eligible to work in the UK. A Supportive Place to Build Your Career At enCircle, we believe in growing together. You ll be supported by approachable mentors, encouraged to ask questions, and given time to build your confidence and skills in a safe, trusted environment. If you re ready to take the next step in your IT career and you want to do it somewhere that values people just as much as technology we d love to hear from you. Apply now and start your journey with a team that genuinely wants to see you succeed.
23/10/2025
Full time
Infrastructure & Security Support Specialist Up to £30K 100% Remote Relaxed Culture Real Career Growth Grow your skills. Build your confidence. Make an impact that matters. At enCircle, we design, build, and manage secure digital services for UK Police Forces, Central Government, and Local Authorities. Since 2004, we ve helped public sector organisations deliver online services that millions rely on every day safely and reliably. We re now looking for an Infrastructure & Security Support Specialist perfect for someone in 1st Line Support (or similar) who wants to learn, grow, and move towards 2nd Line, cloud infrastructure, and security work. You ll join a friendly, supportive team that values balance, trust, and personal development. We don t micromanage we help you grow at your own pace, providing the space, training, and encouragement to build a career you re proud of. Why You ll Love Working Here: Salary £25K £30K (depending on experience). 100% remote working we trust you to manage your time. Relaxed, down-to-earth culture with a focus on wellbeing. Home office support and company pension. Ongoing professional development and funded certifications (AWS, security, etc.). Work that makes a difference to how citizens access vital public services. Be part of a company that holds ISO 9001, ISO 27001, and Cyber Essentials Plus certifications. Key Responsibilities of the Infrastructure & Security Support Specialist: Supporting and maintaining the AWS infrastructure that powers live government websites. Providing 1st and 2nd line technical support to colleagues and clients. Assisting with applying security patches and updates for WordPress and Drupal sites. Helping monitor security alerts and incidents learning from experienced engineers. Supporting Docker-based web environments (nginx, WordPress, Drupal, MariaDB). Learning how to meet key government security standards (ISO 27001, Cyber Essentials Plus). What We re Looking For: Commercial experience in IT support (1st Line, Service Desk, or similar) with a clear track record of solving technical issues in live business environments. Practical, hands-on experience with AWS infrastructure and cybersecurity tools we re looking for candidates who have actively worked with AWS environments, not just studied or experimented with them. A curious mindset and eagerness to learn new tools and technologies. A calm, reliable approach to solving problems. Great communication skills and a team-first attitude. You must be a UK resident and eligible to work in the UK. A Supportive Place to Build Your Career At enCircle, we believe in growing together. You ll be supported by approachable mentors, encouraged to ask questions, and given time to build your confidence and skills in a safe, trusted environment. If you re ready to take the next step in your IT career and you want to do it somewhere that values people just as much as technology we d love to hear from you. Apply now and start your journey with a team that genuinely wants to see you succeed.
1st line help desk Doncaster, on site Full time, Permanent. £26,000 - £30,000 (DOE) 4 day working week As a 1st Line Help Desk Engineer, you will be the first point of contact for customers experiencing IT, telephony, security or network issues. You will provide friendly, efficient support, resolve or escalate incidents, maintain high standards of customer service, and help ensure our clients' IT systems stay up and running. Benefits 4-day workweek with alternating Mondays/Fridays off Enhanced maternity and paternity Free on-site parking Casual dress Sick pay Access to SmartHealth Regular team events and social gatherings As a 1st line help desk engineer, you will be responsible for: Receive, triage, log and manage support calls, emails and tickets via our Help Desk portal. Provide first-line diagnostics and resolution of user issues (hardware, software, telephony, connectivity). Assist customers with set up and configure PCs, laptops, mobile devices, printers, peripherals. Create and maintain user accounts, permissions and access in systems. Handle password resets, user on/off-boarding, software installs, updates and patching. Escalate unresolved or complex issues to 2nd Line or relevant teams with full documentation and context. Meet agreed Service Level Agreements (SLAs) for response and resolution times. Maintain clear and accurate ticket records, status updates and handovers. Provide excellent customer service, communicate clearly, and manage stakeholder expectations. Contribute to knowledge-based articles and documentation for recurring issues. Occasional onsite visits might be required (depending on client base). The ideal candidate will be: Previous experience in a 1st line help desk or IT support role (ideally in a managed services environment). Good working knowledge of Microsoft 365 and Azure AD, Windows Serve Basic telephony/VoIP support awareness Strong customer service skills, ability to communicate technical information to non-technical users. Good problem-solving skills, ability to prioritise and escalate appropriately. Comfortable working within SLAs and to process. Able to work independently and as part of a team. A positive, can-do attitude and willingness to learn. Desirable Experience in MSP environments Exposure to CCTV, access control, or VoIP systems Familiarity with Hyper-V or VMware PowerShell scripting experience Certifications: Microsoft (M365/Azure), CompTIA, Cisco
23/10/2025
Full time
1st line help desk Doncaster, on site Full time, Permanent. £26,000 - £30,000 (DOE) 4 day working week As a 1st Line Help Desk Engineer, you will be the first point of contact for customers experiencing IT, telephony, security or network issues. You will provide friendly, efficient support, resolve or escalate incidents, maintain high standards of customer service, and help ensure our clients' IT systems stay up and running. Benefits 4-day workweek with alternating Mondays/Fridays off Enhanced maternity and paternity Free on-site parking Casual dress Sick pay Access to SmartHealth Regular team events and social gatherings As a 1st line help desk engineer, you will be responsible for: Receive, triage, log and manage support calls, emails and tickets via our Help Desk portal. Provide first-line diagnostics and resolution of user issues (hardware, software, telephony, connectivity). Assist customers with set up and configure PCs, laptops, mobile devices, printers, peripherals. Create and maintain user accounts, permissions and access in systems. Handle password resets, user on/off-boarding, software installs, updates and patching. Escalate unresolved or complex issues to 2nd Line or relevant teams with full documentation and context. Meet agreed Service Level Agreements (SLAs) for response and resolution times. Maintain clear and accurate ticket records, status updates and handovers. Provide excellent customer service, communicate clearly, and manage stakeholder expectations. Contribute to knowledge-based articles and documentation for recurring issues. Occasional onsite visits might be required (depending on client base). The ideal candidate will be: Previous experience in a 1st line help desk or IT support role (ideally in a managed services environment). Good working knowledge of Microsoft 365 and Azure AD, Windows Serve Basic telephony/VoIP support awareness Strong customer service skills, ability to communicate technical information to non-technical users. Good problem-solving skills, ability to prioritise and escalate appropriately. Comfortable working within SLAs and to process. Able to work independently and as part of a team. A positive, can-do attitude and willingness to learn. Desirable Experience in MSP environments Exposure to CCTV, access control, or VoIP systems Familiarity with Hyper-V or VMware PowerShell scripting experience Certifications: Microsoft (M365/Azure), CompTIA, Cisco
Infrastructure & Security Support Specialist Up to £30K 100% Remote Relaxed Culture Real Career Growth Grow your skills. Build your confidence. Make an impact that matters. At enCircle, we design, build, and manage secure digital services for UK Police Forces, Central Government, and Local Authorities. Since 2004, we've helped public sector organisations deliver online services that millions rely on every day - safely and reliably. We're now looking for an Infrastructure & Security Support Specialist - perfect for someone in 1st Line Support (or similar) who wants to learn, grow, and move towards 2nd Line, cloud infrastructure, and security work. You'll join a friendly, supportive team that values balance, trust, and personal development. We don't micromanage - we help you grow at your own pace, providing the space, training, and encouragement to build a career you're proud of. Why You'll Love Working Here: Salary £25K-£30K (depending on experience). 100% remote working - we trust you to manage your time. Relaxed, down-to-earth culture with a focus on wellbeing. Home office support and company pension. Ongoing professional development and funded certifications (AWS, security, etc.). Work that makes a difference to how citizens access vital public services. Be part of a company that holds ISO 9001, ISO 27001, and Cyber Essentials Plus certifications. Key Responsibilities of the Infrastructure & Security Support Specialist: Supporting and maintaining the AWS infrastructure that powers live government websites. Providing 1st and 2nd line technical support to colleagues and clients. Assisting with applying security patches and updates for WordPress and Drupal sites. Helping monitor security alerts and incidents - learning from experienced engineers. Supporting Docker-based web environments (nginx, WordPress, Drupal, MariaDB). Learning how to meet key government security standards (ISO 27001, Cyber Essentials Plus). What We're Looking For: Commercial experience in IT support (1st Line, Service Desk, or similar) with a clear track record of solving technical issues in live business environments. Practical, hands-on experience with AWS infrastructure and cybersecurity tools - we're looking for candidates who have actively worked with AWS environments, not just studied or experimented with them. A curious mindset and eagerness to learn new tools and technologies. A calm, reliable approach to solving problems. Great communication skills and a team-first attitude. You must be a UK resident and eligible to work in the UK. A Supportive Place to Build Your Career At enCircle, we believe in growing together. You'll be supported by approachable mentors, encouraged to ask questions, and given time to build your confidence and skills in a safe, trusted environment. If you're ready to take the next step in your IT career - and you want to do it somewhere that values people just as much as technology - we'd love to hear from you. Apply now and start your journey with a team that genuinely wants to see you succeed.
23/10/2025
Full time
Infrastructure & Security Support Specialist Up to £30K 100% Remote Relaxed Culture Real Career Growth Grow your skills. Build your confidence. Make an impact that matters. At enCircle, we design, build, and manage secure digital services for UK Police Forces, Central Government, and Local Authorities. Since 2004, we've helped public sector organisations deliver online services that millions rely on every day - safely and reliably. We're now looking for an Infrastructure & Security Support Specialist - perfect for someone in 1st Line Support (or similar) who wants to learn, grow, and move towards 2nd Line, cloud infrastructure, and security work. You'll join a friendly, supportive team that values balance, trust, and personal development. We don't micromanage - we help you grow at your own pace, providing the space, training, and encouragement to build a career you're proud of. Why You'll Love Working Here: Salary £25K-£30K (depending on experience). 100% remote working - we trust you to manage your time. Relaxed, down-to-earth culture with a focus on wellbeing. Home office support and company pension. Ongoing professional development and funded certifications (AWS, security, etc.). Work that makes a difference to how citizens access vital public services. Be part of a company that holds ISO 9001, ISO 27001, and Cyber Essentials Plus certifications. Key Responsibilities of the Infrastructure & Security Support Specialist: Supporting and maintaining the AWS infrastructure that powers live government websites. Providing 1st and 2nd line technical support to colleagues and clients. Assisting with applying security patches and updates for WordPress and Drupal sites. Helping monitor security alerts and incidents - learning from experienced engineers. Supporting Docker-based web environments (nginx, WordPress, Drupal, MariaDB). Learning how to meet key government security standards (ISO 27001, Cyber Essentials Plus). What We're Looking For: Commercial experience in IT support (1st Line, Service Desk, or similar) with a clear track record of solving technical issues in live business environments. Practical, hands-on experience with AWS infrastructure and cybersecurity tools - we're looking for candidates who have actively worked with AWS environments, not just studied or experimented with them. A curious mindset and eagerness to learn new tools and technologies. A calm, reliable approach to solving problems. Great communication skills and a team-first attitude. You must be a UK resident and eligible to work in the UK. A Supportive Place to Build Your Career At enCircle, we believe in growing together. You'll be supported by approachable mentors, encouraged to ask questions, and given time to build your confidence and skills in a safe, trusted environment. If you're ready to take the next step in your IT career - and you want to do it somewhere that values people just as much as technology - we'd love to hear from you. Apply now and start your journey with a team that genuinely wants to see you succeed.
Kickstart your IT career or take the next step in cyber security-focused tech support with this exciting Helpdesk Technician role based in West Yorkshire! IT Support Helpdesk TechnicianHeckmondwike, West Yorkshire - office-based Full time, permanent position, 37.5 per week £25,000 - £37,000 DoE Please Note: Applicants must be authorised to work in the UK Core Team One (CTO) is a progressive, cyber security-driven Managed Service Provider (MSP) dedicated to keeping businesses productive, secure, and ahead of threats. Our unique blend of IT support and cutting-edge cyber security allows us to offer a proactive and reliable service to our clients. The Role We're on the hunt for an enthusiastic and skilled IT Support Helpdesk Technician to become the first line of defence for our clients' IT environments. Key Responsibilities: Deliver first-line technical support via phone, email, and remote access tools Troubleshoot a wide range of issues across Windows 11, Microsoft 365, and network systems Escalate more complex problems to senior technicians or specialist teams Support secure device onboarding and configuration Monitor alerts and assist in responding to potential cyber security incidents Maintain documentation and contribute to the internal knowledge base Benefits: Friendly, collaborative work culture Opportunities for training, mentoring, and IT & Cyber Security certifications Clear development pathway: 1st Line to 2nd Line and beyond Make a genuine impact by helping to secure local businesses 20 days annual leave plus bank holidays Company pension scheme The Ideal Candidate: You're someone who's passionate about tech, thrives on solving problems, and is ready to make a difference in a growing team. A proactive mindset and customer-first attitude are a must. Experience in an IT Support / Helpdesk Technician role (MSP experience a bonus) Strong knowledge of Windows 11, Microsoft 365, and networking fundamentals Keen interest in cyber security with a desire to grow in the field Confident communicator with excellent customer service skills Proactive and team-oriented Desirable Extras: Familiarity with RMM tools and ticketing systems Certifications such as CompTIA A+, Network+, or Microsoft Fundamentals Knowledge of Cyber Essentials, ISO 27001, Apple or Linux OS A great sense of humour and collaborative spirit How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Service Desk Analyst, IT Technician, 1st Line Support, 2nd Line Support, Desktop Support Technician, Technical Support Engineer, IT Systems Administrator, Field IT Engineer, Network Support Technician, Infrastructure Support
23/10/2025
Full time
Kickstart your IT career or take the next step in cyber security-focused tech support with this exciting Helpdesk Technician role based in West Yorkshire! IT Support Helpdesk TechnicianHeckmondwike, West Yorkshire - office-based Full time, permanent position, 37.5 per week £25,000 - £37,000 DoE Please Note: Applicants must be authorised to work in the UK Core Team One (CTO) is a progressive, cyber security-driven Managed Service Provider (MSP) dedicated to keeping businesses productive, secure, and ahead of threats. Our unique blend of IT support and cutting-edge cyber security allows us to offer a proactive and reliable service to our clients. The Role We're on the hunt for an enthusiastic and skilled IT Support Helpdesk Technician to become the first line of defence for our clients' IT environments. Key Responsibilities: Deliver first-line technical support via phone, email, and remote access tools Troubleshoot a wide range of issues across Windows 11, Microsoft 365, and network systems Escalate more complex problems to senior technicians or specialist teams Support secure device onboarding and configuration Monitor alerts and assist in responding to potential cyber security incidents Maintain documentation and contribute to the internal knowledge base Benefits: Friendly, collaborative work culture Opportunities for training, mentoring, and IT & Cyber Security certifications Clear development pathway: 1st Line to 2nd Line and beyond Make a genuine impact by helping to secure local businesses 20 days annual leave plus bank holidays Company pension scheme The Ideal Candidate: You're someone who's passionate about tech, thrives on solving problems, and is ready to make a difference in a growing team. A proactive mindset and customer-first attitude are a must. Experience in an IT Support / Helpdesk Technician role (MSP experience a bonus) Strong knowledge of Windows 11, Microsoft 365, and networking fundamentals Keen interest in cyber security with a desire to grow in the field Confident communicator with excellent customer service skills Proactive and team-oriented Desirable Extras: Familiarity with RMM tools and ticketing systems Certifications such as CompTIA A+, Network+, or Microsoft Fundamentals Knowledge of Cyber Essentials, ISO 27001, Apple or Linux OS A great sense of humour and collaborative spirit How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Service Desk Analyst, IT Technician, 1st Line Support, 2nd Line Support, Desktop Support Technician, Technical Support Engineer, IT Systems Administrator, Field IT Engineer, Network Support Technician, Infrastructure Support
Senior IT Engineer - MSP Maidenhead (5 days a week) £35K-£40K DOE Due to recent promotions and growth, well-established IT Managed Services Provider (MSP) based in Maidenhead are looking to expand their technical arm of the business, who are hiring for several Senior IT Engineers to join their team. As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users across the UK. The team is expanding across the business, and you will be joining a proactive, and strongly motivated team. For those looking to work their way up the career ladder, this is your ticket to career transformation. Key Skills required: Previous experience in either an MSP support desk or field/customer facing role In-depth knowledge Windows Server 2012/2016/2019, Windows 11-10 OS O365 tenant setup and administration SharePoint administration Hyper-V AD/AzureAD, Group Policy admin (DNS/DHCP) Good networking knowledge - i.e. routers, switches Hands-on experience of firewalls (ideally Draytek, Meraki) Full UK Drivers licence - essential It would be desirable if the Senior IT Engineer had experience with recognised Microsoft certifications, PowerShell scripting and network security technologies. In this IT Engineer role, you will assist in developing the technical knowledge on the support team with a real passion for IT and providing outstanding customer service. The role will act as an escalation point for the Service Desk team, Occasional visits to customer sites will be required. The company is growing rapidly through acquisitions and with a career pathway to work your way into a Senior Project role, so now is an exciting time to join. Interested? Don't worry if your current CV isn't up to date - please reach out to recruitment (dot) com Key words: IT Service Desk Technician, IT Support Engineer, IT Infrastructure, IT Service Delivery, IT Service Desk Analyst, Windows Server, IT Support, 1st line, 2nd Line, 3rd Line, Technical support, office 365, azure, vmware, networking, MSP, Berkshire, Slough, Maidenhead, ITIL Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
22/10/2025
Full time
Senior IT Engineer - MSP Maidenhead (5 days a week) £35K-£40K DOE Due to recent promotions and growth, well-established IT Managed Services Provider (MSP) based in Maidenhead are looking to expand their technical arm of the business, who are hiring for several Senior IT Engineers to join their team. As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users across the UK. The team is expanding across the business, and you will be joining a proactive, and strongly motivated team. For those looking to work their way up the career ladder, this is your ticket to career transformation. Key Skills required: Previous experience in either an MSP support desk or field/customer facing role In-depth knowledge Windows Server 2012/2016/2019, Windows 11-10 OS O365 tenant setup and administration SharePoint administration Hyper-V AD/AzureAD, Group Policy admin (DNS/DHCP) Good networking knowledge - i.e. routers, switches Hands-on experience of firewalls (ideally Draytek, Meraki) Full UK Drivers licence - essential It would be desirable if the Senior IT Engineer had experience with recognised Microsoft certifications, PowerShell scripting and network security technologies. In this IT Engineer role, you will assist in developing the technical knowledge on the support team with a real passion for IT and providing outstanding customer service. The role will act as an escalation point for the Service Desk team, Occasional visits to customer sites will be required. The company is growing rapidly through acquisitions and with a career pathway to work your way into a Senior Project role, so now is an exciting time to join. Interested? Don't worry if your current CV isn't up to date - please reach out to recruitment (dot) com Key words: IT Service Desk Technician, IT Support Engineer, IT Infrastructure, IT Service Delivery, IT Service Desk Analyst, Windows Server, IT Support, 1st line, 2nd Line, 3rd Line, Technical support, office 365, azure, vmware, networking, MSP, Berkshire, Slough, Maidenhead, ITIL Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Jobs - Frequently Asked Questions
Use the location filter to find IT jobs in cities like London, Manchester, Birmingham, and across the UK.
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Key skills include problem-solving, coding, cloud computing, networking, and familiarity with tools like AWS or SQL.
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