Role: IT Technician Location: Colchester & Halstead - 5 days onsite Contract - 3-6 months Pay Rate: - 150 per day PAYE My client is looking for an IT Technician to work onsite at two of their schools in Essex. You will be based at either Colchester or Halstead. This is a very exciting opportunity working for a very prestigious company working in private schools. Job Requirements: Experience of working in an onsite environment (2nd - 3rd line support role). Experience of working in a customer facing environment. Experience of working in the education or similar sector is preferable. To comply with safeguarding policies, procedures and codes of conduct. To demonstrate a personal commitment to safeguarding and student/colleague wellbeing. To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. To engage in safeguarding training whenever required. Required Skills: Terrific customer service and communication skills, both written & verbal. Excellent interpersonal skills and the ability to interact effectively & professionally with people at all levels of an organization. Great communication skills, with the ability to explain technical matters to non-technical people in a language that they can understand. A team player, who is happy to ask questions and give advice. The ability to show empathy to others and to remain calm and professional with colleagues and students. An active listener who is comfortable with offering their opinions in a constructive manner. Technical Skills: Windows Server 2012/2016/2019/22 Windows 10 and 11 Active Directory support Office365 Microsoft Office: Desktop versions LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. MIS (experience will be useful but not essential) Experience with Azure AD and some knowledge of Intune Desktop/Server Hardware support and troubleshooting Apple device management and support (mainly iPads) AV and interactive boards and screens Shared printing solutions Self-motivated and pro-active with effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. Demonstrable methodical problem solving, excellent analytical skills and creative thinking. Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. Comfortable in establishing new processes and procedures as well as following those already in place. Always looking for ways to improve the service delivered. Happy to maintain up to date inventories. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
24/10/2025
Contractor
Role: IT Technician Location: Colchester & Halstead - 5 days onsite Contract - 3-6 months Pay Rate: - 150 per day PAYE My client is looking for an IT Technician to work onsite at two of their schools in Essex. You will be based at either Colchester or Halstead. This is a very exciting opportunity working for a very prestigious company working in private schools. Job Requirements: Experience of working in an onsite environment (2nd - 3rd line support role). Experience of working in a customer facing environment. Experience of working in the education or similar sector is preferable. To comply with safeguarding policies, procedures and codes of conduct. To demonstrate a personal commitment to safeguarding and student/colleague wellbeing. To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. To engage in safeguarding training whenever required. Required Skills: Terrific customer service and communication skills, both written & verbal. Excellent interpersonal skills and the ability to interact effectively & professionally with people at all levels of an organization. Great communication skills, with the ability to explain technical matters to non-technical people in a language that they can understand. A team player, who is happy to ask questions and give advice. The ability to show empathy to others and to remain calm and professional with colleagues and students. An active listener who is comfortable with offering their opinions in a constructive manner. Technical Skills: Windows Server 2012/2016/2019/22 Windows 10 and 11 Active Directory support Office365 Microsoft Office: Desktop versions LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. MIS (experience will be useful but not essential) Experience with Azure AD and some knowledge of Intune Desktop/Server Hardware support and troubleshooting Apple device management and support (mainly iPads) AV and interactive boards and screens Shared printing solutions Self-motivated and pro-active with effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. Demonstrable methodical problem solving, excellent analytical skills and creative thinking. Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. Comfortable in establishing new processes and procedures as well as following those already in place. Always looking for ways to improve the service delivered. Happy to maintain up to date inventories. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
IT Technician (Onsite) 2-3 Months 20 an hour Manchester To proactively provide a range of excellent, customer-focussed IT services at a local level. To receive customer enquiries and service requests in person, by phone or through the call management system. To provide timely and accurate responses to those calls which can be dealt with directly and to ensure that others are referred elsewhere for resolution. Previous experience of working in a field based IT Support role Solid customer service experience, as role will be based in our Face-to-Face Service for staff Experience of ITSM toolsets, SCCM, AD, and InTune Detail oriented and conscientious Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
24/10/2025
Contractor
IT Technician (Onsite) 2-3 Months 20 an hour Manchester To proactively provide a range of excellent, customer-focussed IT services at a local level. To receive customer enquiries and service requests in person, by phone or through the call management system. To provide timely and accurate responses to those calls which can be dealt with directly and to ensure that others are referred elsewhere for resolution. Previous experience of working in a field based IT Support role Solid customer service experience, as role will be based in our Face-to-Face Service for staff Experience of ITSM toolsets, SCCM, AD, and InTune Detail oriented and conscientious Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Join a leading independent technology and services provider as a Technician 2! Job Overview: Looking for experienced Customer Engineers to support on-site deployment operations. This role involves executing device refreshes, performing secure device build and wipe procedures, providing timely build status updates to the Deployment Manager, maintaining accurate asset records within the Asset Management Database (AMDB), and ensuring all IT equipment is properly configured and supported to meet operational and compliance standards. Location: Derby Daily Rate: PAYE - £14.54/hr (Basic) and UMB - £18.87/hr Contract Length: 3 Months Start/End Date: 17-Nov-2025 to 02-Jan-2026 Work Schedule: Mon-Fri 09:00-17:30 Key Responsibilities Deployment, configuration, set up laptop unpack Two customer engineers are required on site, perform device refresh tasks, perform device build and device wipe tasks, provide device build completion updates to the Deployment Manager, update the AMDB (Asset Management Database), configuration and support of equipment. What is the technical environment, & minimum (technical) skills/experience needed? Manage laptop and device handover to multiple users and sites Support printers, scanners, wireless, VPN, etc. IT equipment Install/Move/Add/Change and Disposal (data wipe and end of life support) Provide onsite engineering support for clinic deployments Communicate deployment status Maintain system configurations and documentation Track and resolve incidents and requests through the client's ticketing tool Support post-deployment monitoring, optimisation, and user feedback collection Backup, restoration, and migration of user data Inventory management of IT assets including asset auditing Additional Details Collaborate with other engineers and stakeholders to resolve complex issues Excellent verbal and written communication skills Computer experience, ideally in a corporate environment. Perform device pre-checks, validations, and report Dead on Arrival (DOA) or faulty devices Resource will be working with 5 other engineers. How to Apply If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
22/10/2025
Full time
Join a leading independent technology and services provider as a Technician 2! Job Overview: Looking for experienced Customer Engineers to support on-site deployment operations. This role involves executing device refreshes, performing secure device build and wipe procedures, providing timely build status updates to the Deployment Manager, maintaining accurate asset records within the Asset Management Database (AMDB), and ensuring all IT equipment is properly configured and supported to meet operational and compliance standards. Location: Derby Daily Rate: PAYE - £14.54/hr (Basic) and UMB - £18.87/hr Contract Length: 3 Months Start/End Date: 17-Nov-2025 to 02-Jan-2026 Work Schedule: Mon-Fri 09:00-17:30 Key Responsibilities Deployment, configuration, set up laptop unpack Two customer engineers are required on site, perform device refresh tasks, perform device build and device wipe tasks, provide device build completion updates to the Deployment Manager, update the AMDB (Asset Management Database), configuration and support of equipment. What is the technical environment, & minimum (technical) skills/experience needed? Manage laptop and device handover to multiple users and sites Support printers, scanners, wireless, VPN, etc. IT equipment Install/Move/Add/Change and Disposal (data wipe and end of life support) Provide onsite engineering support for clinic deployments Communicate deployment status Maintain system configurations and documentation Track and resolve incidents and requests through the client's ticketing tool Support post-deployment monitoring, optimisation, and user feedback collection Backup, restoration, and migration of user data Inventory management of IT assets including asset auditing Additional Details Collaborate with other engineers and stakeholders to resolve complex issues Excellent verbal and written communication skills Computer experience, ideally in a corporate environment. Perform device pre-checks, validations, and report Dead on Arrival (DOA) or faulty devices Resource will be working with 5 other engineers. How to Apply If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Join a leading independent technology and services provider as a Technician 2 - Onsite Deployment Engineer! Job Overview: We are seeking an experienced Onsite Deployment Engineer to support a device refresh project. This is a hands-on role involving laptop setup, configuration, and user support in a fast-paced corporate environment. Location : Bristol (BS34 7QA) Daily Rate : An hourly rate, in-scope IR35, of £14.54(PAYE) OR £18.87 (via a Hays Approved Umbrella Company). Contract Length : 6.5 weeks (17th Nov 2025 - 2nd Jan 2026) Key Responsibilities Perform device refresh tasks including unpacking, setup, configuration, and deployment Execute device build and wipe tasks, and report DOA/faulty devices Provide build completion updates to the Deployment Manager Update the Asset Management Database (AMDB) Support peripherals including printers, scanners, wireless networks, and VPNs Manage IT equipment IMACD (Install/Move/Add/Change/Disposal) including data wipe and end-of-life support Track and resolve incidents and service requests via the client's ticketing system Key Requirements Experience in corporate IT environments Strong troubleshooting skills across hardware and software Ability to manage laptop and device handover across multiple users and sites Familiarity with asset management systems and documentation Excellent verbal and written communication skills Ability to collaborate effectively with other engineers and stakeholders Additional Information Interview Process: MS Teams/Telephonic/In-person How to Apply : If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
22/10/2025
Contractor
Join a leading independent technology and services provider as a Technician 2 - Onsite Deployment Engineer! Job Overview: We are seeking an experienced Onsite Deployment Engineer to support a device refresh project. This is a hands-on role involving laptop setup, configuration, and user support in a fast-paced corporate environment. Location : Bristol (BS34 7QA) Daily Rate : An hourly rate, in-scope IR35, of £14.54(PAYE) OR £18.87 (via a Hays Approved Umbrella Company). Contract Length : 6.5 weeks (17th Nov 2025 - 2nd Jan 2026) Key Responsibilities Perform device refresh tasks including unpacking, setup, configuration, and deployment Execute device build and wipe tasks, and report DOA/faulty devices Provide build completion updates to the Deployment Manager Update the Asset Management Database (AMDB) Support peripherals including printers, scanners, wireless networks, and VPNs Manage IT equipment IMACD (Install/Move/Add/Change/Disposal) including data wipe and end-of-life support Track and resolve incidents and service requests via the client's ticketing system Key Requirements Experience in corporate IT environments Strong troubleshooting skills across hardware and software Ability to manage laptop and device handover across multiple users and sites Familiarity with asset management systems and documentation Excellent verbal and written communication skills Ability to collaborate effectively with other engineers and stakeholders Additional Information Interview Process: MS Teams/Telephonic/In-person How to Apply : If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Join a leading independent technology and services provider as a Technician 2! Job Overview: Looking for experienced Customer Engineers to support on-site deployment operations. This role involves executing device refreshes, performing secure device build and wipe procedures, providing timely build status updates to the Deployment Manager, maintaining accurate asset records within the Asset Management Database (AMDB), and ensuring all IT equipment is properly configured and supported to meet operational and compliance standards. Location: Derby Daily Rate: PAYE - £14.54/hr (Basic) and UMB - £18.87/hr Contract Length: 3 months Start/End Date: 17-Nov-2025 to 02-Jan-2026 Work Schedule: Mon-Fri 09:00-17:30 Key Responsibilities Deployment, configuration, set up laptop unpack Two customer engineers are required on site, perform device refresh tasks, perform device build and device wipe tasks, provide device build completion updates to the Deployment Manager, update the AMDB (Asset Management Database), configuration and support of equipment. What is the technical environment, & minimum (technical) skills/experience needed? Manage laptop and device handover to multiple users and sites Support printers, scanners, wireless, VPN, etc. IT equipment Install/Move/Add/Change and Disposal (data wipe and end of life support) Provide onsite engineering support for clinic deployments Communicate deployment status Maintain system configurations and documentation Track and resolve incidents and requests through the client's ticketing tool Support post-deployment monitoring, optimisation, and user feedback collection Backup, restoration, and migration of user data Inventory management of IT assets including asset auditing Additional Details Collaborate with other engineers and stakeholders to resolve complex issues Excellent verbal and written communication skills Computer experience, ideally in a corporate environment. Perform device pre-checks, validations, and report Dead on Arrival (DOA) or faulty devices Resource will be working with 5 other engineers. How to Apply If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
22/10/2025
Contractor
Join a leading independent technology and services provider as a Technician 2! Job Overview: Looking for experienced Customer Engineers to support on-site deployment operations. This role involves executing device refreshes, performing secure device build and wipe procedures, providing timely build status updates to the Deployment Manager, maintaining accurate asset records within the Asset Management Database (AMDB), and ensuring all IT equipment is properly configured and supported to meet operational and compliance standards. Location: Derby Daily Rate: PAYE - £14.54/hr (Basic) and UMB - £18.87/hr Contract Length: 3 months Start/End Date: 17-Nov-2025 to 02-Jan-2026 Work Schedule: Mon-Fri 09:00-17:30 Key Responsibilities Deployment, configuration, set up laptop unpack Two customer engineers are required on site, perform device refresh tasks, perform device build and device wipe tasks, provide device build completion updates to the Deployment Manager, update the AMDB (Asset Management Database), configuration and support of equipment. What is the technical environment, & minimum (technical) skills/experience needed? Manage laptop and device handover to multiple users and sites Support printers, scanners, wireless, VPN, etc. IT equipment Install/Move/Add/Change and Disposal (data wipe and end of life support) Provide onsite engineering support for clinic deployments Communicate deployment status Maintain system configurations and documentation Track and resolve incidents and requests through the client's ticketing tool Support post-deployment monitoring, optimisation, and user feedback collection Backup, restoration, and migration of user data Inventory management of IT assets including asset auditing Additional Details Collaborate with other engineers and stakeholders to resolve complex issues Excellent verbal and written communication skills Computer experience, ideally in a corporate environment. Perform device pre-checks, validations, and report Dead on Arrival (DOA) or faulty devices Resource will be working with 5 other engineers. How to Apply If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Join a leading independent technology and services provider as a Technician 2 - Onsite Deployment Engineer! Job Overview: We are seeking an experienced Onsite Deployment Engineer to support a device refresh project. This is a hands-on role involving laptop setup, configuration, and user support in a fast-paced corporate environment. Location : Derby DE24 9BD Daily Rate : An hourly rate, in-scope IR35, of £14.54(PAYE) OR £18.87 (via a Hays Approved Umbrella Company). Contract Length : 6.5 weeks (17th Nov 2025 - 2nd Jan 2026) Key Responsibilities Perform device refresh tasks including unpacking, setup, configuration, and deployment Execute device build and wipe tasks, and report DOA/faulty devices Provide build completion updates to the Deployment Manager Update the Asset Management Database (AMDB) Support peripherals including printers, scanners, wireless networks, and VPNs Manage IT equipment IMACD (Install/Move/Add/Change/Disposal) including data wipe and end-of-life support Track and resolve incidents and service requests via the client's ticketing system Key Requirements Experience in corporate IT environments Strong troubleshooting skills across hardware and software Ability to manage laptop and device handover across multiple users and sites Familiarity with asset management systems and documentation Excellent verbal and written communication skills Ability to collaborate effectively with other engineers and stakeholders Additional Information Interview Process: MS Teams/Telephonic/In-person How to Apply : If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
22/10/2025
Contractor
Join a leading independent technology and services provider as a Technician 2 - Onsite Deployment Engineer! Job Overview: We are seeking an experienced Onsite Deployment Engineer to support a device refresh project. This is a hands-on role involving laptop setup, configuration, and user support in a fast-paced corporate environment. Location : Derby DE24 9BD Daily Rate : An hourly rate, in-scope IR35, of £14.54(PAYE) OR £18.87 (via a Hays Approved Umbrella Company). Contract Length : 6.5 weeks (17th Nov 2025 - 2nd Jan 2026) Key Responsibilities Perform device refresh tasks including unpacking, setup, configuration, and deployment Execute device build and wipe tasks, and report DOA/faulty devices Provide build completion updates to the Deployment Manager Update the Asset Management Database (AMDB) Support peripherals including printers, scanners, wireless networks, and VPNs Manage IT equipment IMACD (Install/Move/Add/Change/Disposal) including data wipe and end-of-life support Track and resolve incidents and service requests via the client's ticketing system Key Requirements Experience in corporate IT environments Strong troubleshooting skills across hardware and software Ability to manage laptop and device handover across multiple users and sites Familiarity with asset management systems and documentation Excellent verbal and written communication skills Ability to collaborate effectively with other engineers and stakeholders Additional Information Interview Process: MS Teams/Telephonic/In-person How to Apply : If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
We have partnered with a manufacturing company looking for an experienced IT Support Technician for a 1-month onsite contract in Bromborough. You'll provide hands-on L1/L2 support across desktop, laptop, mobile, and basic infrastructure systems in a production environment. Key Responsibilities: Provide onsite support for users and systems (Windows 10, Office Suite). Troubleshoot and resolve hardware/software issues (desktop, laptop, printer). Build and image laptops. Support mobile devices (iOS & Android). Maintain strong customer service and follow IT processes. Requirements: Prior IT support experience (L1/L2). Strong knowledge of Windows 10, Office Suite, and desktop hardware. Laptop imaging experience. Mobile and printer support skills. Good communication and problem-solving abilities. If you are interested, please apply or email your CV to McGregor Boyall is acting as an Employment Business in relation to this vacancy.
22/10/2025
Contractor
We have partnered with a manufacturing company looking for an experienced IT Support Technician for a 1-month onsite contract in Bromborough. You'll provide hands-on L1/L2 support across desktop, laptop, mobile, and basic infrastructure systems in a production environment. Key Responsibilities: Provide onsite support for users and systems (Windows 10, Office Suite). Troubleshoot and resolve hardware/software issues (desktop, laptop, printer). Build and image laptops. Support mobile devices (iOS & Android). Maintain strong customer service and follow IT processes. Requirements: Prior IT support experience (L1/L2). Strong knowledge of Windows 10, Office Suite, and desktop hardware. Laptop imaging experience. Mobile and printer support skills. Good communication and problem-solving abilities. If you are interested, please apply or email your CV to McGregor Boyall is acting as an Employment Business in relation to this vacancy.
Service Desk Analyst - 6 month fixed term contract This is a hybrid role and we have offices based in Chesterfield and Peterborough. Role Purpose: A Service Desk Analyst role provides first-line support for IT issues experienced by colleagues across the business. Acting as the primary point of contact for all IT-related queries, the Service Desk Analyst is responsible for triaging incidents, resolving issues at first contact where possible, and escalating to higher-level support teams within Service Delivery or other technology functions across the Markerstudy Group when required. Key Responsibilities: To support the Markerstudy business user community throughout Markerstudy and the wider Markerstudy Group, which includes; Branches, Call Centres, Specialist Insurance Units and colleagues based in the Head Offices through incident and request management processes. Responsibilities include, but are not limited to: Act as the first point of contact for IT issues via all channels (telephony, virtual agents, self-service portals), following agreed procedures. Deliver a positive customer experience by providing clear communication and timely updates. Log, prioritise, diagnose, and resolve incidents and service requests in line with SLAs and agreed processes. Escalate issues to higher-level support teams or specialist functions when required, ensuring accurate handover. Perform user account and access management tasks in accordance with security policies and compliance requirements. Create and maintain accurate technical and process documentation. Contribute to knowledge articles to support shift-left and self-service initiatives. Deploy desktop IT equipment and support desk moves. Monitor and manage stock levels of IT consumables, raising orders as needed. Work closely with the IT Service Management team to deliver high-quality service. Identify and suggest opportunities for process improvement and automation. Monitor and manage Service Desk workstreams to maintain queue health and SLA compliance. Provide ad-hoc onsite support for allocated regional sites as required. Assist with IT projects and change activities as directed by management Key Skills and Knowledge Required: Knowledge of Windows environments, Microsoft Office applications. Exceptional Communication Skills. Ability to work as part of a team to manage workload and meet deadlines. Organised and efficient ticket management skills. Accurate and thorough information capturing Excellent telephone manner and communication skills Flexible attitude to ever changing business needs Proactively manages own time Works on own initiative Ability to present ideas in user-friendly language. Ability to correctly prioritise calls based on impact to the business. Preferred: ITIL process knowledge/ qualified Background in Technology and IT Support A relevant technical or professional qualification. 1 Years Service Desk or Contact Centre Experience Experience of Service Now or equivalent ITSM tooling Microsoft qualified at foundation level. Basic Network Understanding Basic Hardware & Software Understanding Understanding of Key IT concepts Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners.
17/10/2025
Full time
Service Desk Analyst - 6 month fixed term contract This is a hybrid role and we have offices based in Chesterfield and Peterborough. Role Purpose: A Service Desk Analyst role provides first-line support for IT issues experienced by colleagues across the business. Acting as the primary point of contact for all IT-related queries, the Service Desk Analyst is responsible for triaging incidents, resolving issues at first contact where possible, and escalating to higher-level support teams within Service Delivery or other technology functions across the Markerstudy Group when required. Key Responsibilities: To support the Markerstudy business user community throughout Markerstudy and the wider Markerstudy Group, which includes; Branches, Call Centres, Specialist Insurance Units and colleagues based in the Head Offices through incident and request management processes. Responsibilities include, but are not limited to: Act as the first point of contact for IT issues via all channels (telephony, virtual agents, self-service portals), following agreed procedures. Deliver a positive customer experience by providing clear communication and timely updates. Log, prioritise, diagnose, and resolve incidents and service requests in line with SLAs and agreed processes. Escalate issues to higher-level support teams or specialist functions when required, ensuring accurate handover. Perform user account and access management tasks in accordance with security policies and compliance requirements. Create and maintain accurate technical and process documentation. Contribute to knowledge articles to support shift-left and self-service initiatives. Deploy desktop IT equipment and support desk moves. Monitor and manage stock levels of IT consumables, raising orders as needed. Work closely with the IT Service Management team to deliver high-quality service. Identify and suggest opportunities for process improvement and automation. Monitor and manage Service Desk workstreams to maintain queue health and SLA compliance. Provide ad-hoc onsite support for allocated regional sites as required. Assist with IT projects and change activities as directed by management Key Skills and Knowledge Required: Knowledge of Windows environments, Microsoft Office applications. Exceptional Communication Skills. Ability to work as part of a team to manage workload and meet deadlines. Organised and efficient ticket management skills. Accurate and thorough information capturing Excellent telephone manner and communication skills Flexible attitude to ever changing business needs Proactively manages own time Works on own initiative Ability to present ideas in user-friendly language. Ability to correctly prioritise calls based on impact to the business. Preferred: ITIL process knowledge/ qualified Background in Technology and IT Support A relevant technical or professional qualification. 1 Years Service Desk or Contact Centre Experience Experience of Service Now or equivalent ITSM tooling Microsoft qualified at foundation level. Basic Network Understanding Basic Hardware & Software Understanding Understanding of Key IT concepts Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners.
Join a leading independent technology and services provider as a technician 2! Job Overview: We are seeking a reliable and customer-focused Desktop Deployment Engineer to act as the Single Point of Contact (SPoC) for both the Project Manager and the customer site contact. The role involves coordinating and executing desktop PC replacements, managing handovers of laptops, and ensuring legacy equipment is relocated as per customer instructions. The engineer will also collaborate with a Tech 1 resource where applicable to ensure smooth delivery and deployment. Location: Wilmslow Road - Cheadle Daily Rate: 14.54/hr - PAYE, 18.87/hr UMB Contract Length: 1 Day Start Date: 29th October 2025 Key Responsibilities: Serve as the SPoC for the PM and customer site contact, ensuring clear communication and coordination. Replace desktop PCs based on deployment details provided by the PM and customer contact. Hand over laptops directly to customer contact-no installation required. Manage delivery of PCs, whether boxed or unboxed on trolleys, and ensure proper handling. Relocate legacy desktops, laptops, and any associated packaging to a designated location on site, as directed by the customer. Work alongside a Tech 1 resource when applicable to support deployment activities. Maintain professionalism and adherence to site protocols throughout the deployment process. Key Requirements: Proven experience in desktop deployment or IT field support roles. Strong understanding of hardware handling and basic desktop setup procedures. Excellent communication and coordination skills. Ability to follow customer instructions and site-specific guidelines. Physically capable of handling boxed and unboxed IT equipment. Flexible and adaptable to dynamic onsite environments. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
17/10/2025
Contractor
Join a leading independent technology and services provider as a technician 2! Job Overview: We are seeking a reliable and customer-focused Desktop Deployment Engineer to act as the Single Point of Contact (SPoC) for both the Project Manager and the customer site contact. The role involves coordinating and executing desktop PC replacements, managing handovers of laptops, and ensuring legacy equipment is relocated as per customer instructions. The engineer will also collaborate with a Tech 1 resource where applicable to ensure smooth delivery and deployment. Location: Wilmslow Road - Cheadle Daily Rate: 14.54/hr - PAYE, 18.87/hr UMB Contract Length: 1 Day Start Date: 29th October 2025 Key Responsibilities: Serve as the SPoC for the PM and customer site contact, ensuring clear communication and coordination. Replace desktop PCs based on deployment details provided by the PM and customer contact. Hand over laptops directly to customer contact-no installation required. Manage delivery of PCs, whether boxed or unboxed on trolleys, and ensure proper handling. Relocate legacy desktops, laptops, and any associated packaging to a designated location on site, as directed by the customer. Work alongside a Tech 1 resource when applicable to support deployment activities. Maintain professionalism and adherence to site protocols throughout the deployment process. Key Requirements: Proven experience in desktop deployment or IT field support roles. Strong understanding of hardware handling and basic desktop setup procedures. Excellent communication and coordination skills. Ability to follow customer instructions and site-specific guidelines. Physically capable of handling boxed and unboxed IT equipment. Flexible and adaptable to dynamic onsite environments. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
About the role As a Technician 3 - Laptop Build Engineer with expertise in IT Support / Public Sector, you will collaborate with our client's FLS TRG Department. You will be responsible for performing laptop builds on-site following the customer's build process. Tell me more, tell me more Our client is currently looking for a recruit in joining their current team, below are the job details for your reference:You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts:Monday to Friday (37.5 hours) Location: Oxford Road - Kidlington OX5 2NX Start Date: 20-Oct-25 End Date: 28-Nov-25 Shifts: Monday to Friday (37.5 hours/week) Working Hours: 09:00 AM - 17:30 PM Roles and Responsibilities: SC Clearance Perform laptop builds on-site, adhering to the customer's build procedures. Ensure all devices are configured accurately and securely. Collaborate with site contacts and client teams to ensure smooth delivery. Maintain documentation and logs as per client standards. Other stuff we're potentially looking for: Proven experience in laptop builds and desktop support. Familiarity with enterprise IT environments and build processes. Strong attention to detail and ability to follow structured procedures. Excellent communication and interpersonal skills. What's in it for you? - Our client loves to reward their people for doing a great job. This is a 6-week contract (20-Oct-2025 to 28-Nov-2025). An hourly rate, in-scope IR35, of £19.38(PAYE) OR £25.15 per hour (via a Hays Approved Umbrella Company). This role provides onsite working access at Kindlington. Next Steps Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
17/10/2025
Contractor
About the role As a Technician 3 - Laptop Build Engineer with expertise in IT Support / Public Sector, you will collaborate with our client's FLS TRG Department. You will be responsible for performing laptop builds on-site following the customer's build process. Tell me more, tell me more Our client is currently looking for a recruit in joining their current team, below are the job details for your reference:You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts:Monday to Friday (37.5 hours) Location: Oxford Road - Kidlington OX5 2NX Start Date: 20-Oct-25 End Date: 28-Nov-25 Shifts: Monday to Friday (37.5 hours/week) Working Hours: 09:00 AM - 17:30 PM Roles and Responsibilities: SC Clearance Perform laptop builds on-site, adhering to the customer's build procedures. Ensure all devices are configured accurately and securely. Collaborate with site contacts and client teams to ensure smooth delivery. Maintain documentation and logs as per client standards. Other stuff we're potentially looking for: Proven experience in laptop builds and desktop support. Familiarity with enterprise IT environments and build processes. Strong attention to detail and ability to follow structured procedures. Excellent communication and interpersonal skills. What's in it for you? - Our client loves to reward their people for doing a great job. This is a 6-week contract (20-Oct-2025 to 28-Nov-2025). An hourly rate, in-scope IR35, of £19.38(PAYE) OR £25.15 per hour (via a Hays Approved Umbrella Company). This role provides onsite working access at Kindlington. Next Steps Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
About the role As a Technician 2 with expertise in the IT domain, you will collaborate with our client's Technical team. You will be responsible for Technical/IT support.Our client is currently looking for a recruit to join their current team. Below are the job details for your reference:You can also ask our friendly recruitment team any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Contract Period: 13-OCT-25 to 31-OCT-25 Work Schedule: Mon to Fri 09:00-17:30 Location: Salisbury Roles and Responsibilities: Deliver remote early-life support to users post-deployment via phone. Troubleshoot basic hardware and software issues. Guide users through setup, login, and configuration processes. Escalate unresolved or complex issues to onsite or higher-level support teams. Maintain accurate records of support interactions and resolutions. Collaborate with project managers and onsite teams to ensure seamless support. Must have SC clearance. What's in it for you? - Our client loves to reward their people for doing a great job. A daily rate, in-scope IR35, of £ 14.54/hr (PAYE) OR £ 18.87/hr (via a Hays Approved Umbrella Company). Next Steps Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process.If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
17/10/2025
Contractor
About the role As a Technician 2 with expertise in the IT domain, you will collaborate with our client's Technical team. You will be responsible for Technical/IT support.Our client is currently looking for a recruit to join their current team. Below are the job details for your reference:You can also ask our friendly recruitment team any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Contract Period: 13-OCT-25 to 31-OCT-25 Work Schedule: Mon to Fri 09:00-17:30 Location: Salisbury Roles and Responsibilities: Deliver remote early-life support to users post-deployment via phone. Troubleshoot basic hardware and software issues. Guide users through setup, login, and configuration processes. Escalate unresolved or complex issues to onsite or higher-level support teams. Maintain accurate records of support interactions and resolutions. Collaborate with project managers and onsite teams to ensure seamless support. Must have SC clearance. What's in it for you? - Our client loves to reward their people for doing a great job. A daily rate, in-scope IR35, of £ 14.54/hr (PAYE) OR £ 18.87/hr (via a Hays Approved Umbrella Company). Next Steps Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process.If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
About the roleSC-cleared engineers to support with deskside laptop handovers for judicial staff. Each engineer will be responsible for completing handovers for approximately 40 judges across various UK regions.Tell me more, tell me more Our client is currently looking fora recruit in joining their current team, below are the job details for yourreference:You can also ask our friendlyrecruitment team for any questions you may have about the role, between 09.00amtill 17.00pm Monday to Friday.Shifts: Monday to Friday (37.5 hours)Location: Salford Quays - ManchesterWorking Hours: 09:00am to 5:30pmContract Duration: 3 MonthsRoles and Responsibilities: Perform deskside laptop handovers for judges, averaging 3 handovers per week Schedule appointments and attend centrally coordinated deployments Participate in 2-3 days of training on the handover process Shadow existing engineers during initial deployments Provide on-the-day configuration and support documentation Remain on-site during handovers (typically 2 hours), with flexibility for overruns Deploy laptops using trolleys and full toolkits across multiple locations Other stuff we're potentially looking for: Active SC Clearance is mandatory Strong attention to detail and ability to follow technical instructions Comfortable working in a structured, high-security environment Excellent communication and teamwork skills What's in it for you? - Our client loves to reward theirpeople for doing a great job. This is 5 day per week onsite contract. A daily rate, in-scope IR35, of £ 19.38 (PAYE) OR £25.15 (via a Hays Approved Umbrella Company). Next StepsOnce you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful,you'll be involved in a live virtual interview with one of our client's hiringmanagers to get to know you better. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
17/10/2025
Contractor
About the roleSC-cleared engineers to support with deskside laptop handovers for judicial staff. Each engineer will be responsible for completing handovers for approximately 40 judges across various UK regions.Tell me more, tell me more Our client is currently looking fora recruit in joining their current team, below are the job details for yourreference:You can also ask our friendlyrecruitment team for any questions you may have about the role, between 09.00amtill 17.00pm Monday to Friday.Shifts: Monday to Friday (37.5 hours)Location: Salford Quays - ManchesterWorking Hours: 09:00am to 5:30pmContract Duration: 3 MonthsRoles and Responsibilities: Perform deskside laptop handovers for judges, averaging 3 handovers per week Schedule appointments and attend centrally coordinated deployments Participate in 2-3 days of training on the handover process Shadow existing engineers during initial deployments Provide on-the-day configuration and support documentation Remain on-site during handovers (typically 2 hours), with flexibility for overruns Deploy laptops using trolleys and full toolkits across multiple locations Other stuff we're potentially looking for: Active SC Clearance is mandatory Strong attention to detail and ability to follow technical instructions Comfortable working in a structured, high-security environment Excellent communication and teamwork skills What's in it for you? - Our client loves to reward theirpeople for doing a great job. This is 5 day per week onsite contract. A daily rate, in-scope IR35, of £ 19.38 (PAYE) OR £25.15 (via a Hays Approved Umbrella Company). Next StepsOnce you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful,you'll be involved in a live virtual interview with one of our client's hiringmanagers to get to know you better. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
About the role As a Tech 3 with expertise in mobile device configuration and user support, you will collaborate with our client's engineering and support teams. You will be responsible for facilitating device handovers, supporting users during migration, and maintaining accurate records throughout the deployment process. Tell me more, tell me more Our client is currently looking for a recruit in joining their current team, below are the job details for your reference:You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday.Shifts : Monday to Friday (37.5 hours)Contract: 27/10/2025 - 19/12/2025Location: Warrington WA5 3LP Roles and Responsibilities: The project involves deploying 3,100 mobile devices for the customer. 1,200 devices will be configured in Hatfield and delivered directly to users' homes. The remaining 1,900 devices will be built and deployed via a Tech Bar at Warrington. Facilitating handover of new mobile devices and collection of legacy devices. Recording all handovers and returns, providing daily/weekly summary reports. Supporting users migrating from Workspace ONE to MDM or setting up new devices, following the agreed migration approach. Providing additional remote support via Microsoft Teams (or similar) for all users in scope. Other stuff we're potentially looking for: Strong attention to detail and ability to follow structured processes. Good communication skills and ability to work collaboratively with technical teams. Experience in IT hardware handling or similar roles is desirable. What's in it for you? - Our client loves to reward their people for doing a great job. This is an 8-week contract. A daily rate, in-scope IR35, of £19.38 (PAYE) OR £25.15 (via a Hays Approved Umbrella Company). This role provides onsite working access in Warrington. Next Steps Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
17/10/2025
Contractor
About the role As a Tech 3 with expertise in mobile device configuration and user support, you will collaborate with our client's engineering and support teams. You will be responsible for facilitating device handovers, supporting users during migration, and maintaining accurate records throughout the deployment process. Tell me more, tell me more Our client is currently looking for a recruit in joining their current team, below are the job details for your reference:You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday.Shifts : Monday to Friday (37.5 hours)Contract: 27/10/2025 - 19/12/2025Location: Warrington WA5 3LP Roles and Responsibilities: The project involves deploying 3,100 mobile devices for the customer. 1,200 devices will be configured in Hatfield and delivered directly to users' homes. The remaining 1,900 devices will be built and deployed via a Tech Bar at Warrington. Facilitating handover of new mobile devices and collection of legacy devices. Recording all handovers and returns, providing daily/weekly summary reports. Supporting users migrating from Workspace ONE to MDM or setting up new devices, following the agreed migration approach. Providing additional remote support via Microsoft Teams (or similar) for all users in scope. Other stuff we're potentially looking for: Strong attention to detail and ability to follow structured processes. Good communication skills and ability to work collaboratively with technical teams. Experience in IT hardware handling or similar roles is desirable. What's in it for you? - Our client loves to reward their people for doing a great job. This is an 8-week contract. A daily rate, in-scope IR35, of £19.38 (PAYE) OR £25.15 (via a Hays Approved Umbrella Company). This role provides onsite working access in Warrington. Next Steps Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
IT Onsite Support role Bromborough (5 days on site) Contract £140 to £190 a day A well established consultancy firm is looking for an onsite Support Engineer to join the IT Team on a contract basis. This is a great opportunity for anyone looking to gain practical hands-on experience in the IT field. You will be the first point of contact for all IT Support needs providing essential technical support in a dynamic working environment. As an Onsite Support Engineer You will be the go-to person handling both remote and onsite support. Your responsibilities will include: 1st / 2nd line support for both hardware and software You will be provide system maintenance and support Device Management :configure new laptops, support mobile devices (both IOS and Android) The ideal candidate will have the following essential skills IT Infrastructure Windows 10 Office 365 Hardware Laptop imaging Mobile device management / Support Printers The role is based in Bromborough (5 days a week) Paying up to £190 a day If you are an experienced IT support professional and are seeking a new challenging role then this is the perfect opportunity for you. If interested please apply directly to the ad or email CVs to Randstad Technologies is acting as an Employment Business in relation to this vacancy.
17/10/2025
Contractor
IT Onsite Support role Bromborough (5 days on site) Contract £140 to £190 a day A well established consultancy firm is looking for an onsite Support Engineer to join the IT Team on a contract basis. This is a great opportunity for anyone looking to gain practical hands-on experience in the IT field. You will be the first point of contact for all IT Support needs providing essential technical support in a dynamic working environment. As an Onsite Support Engineer You will be the go-to person handling both remote and onsite support. Your responsibilities will include: 1st / 2nd line support for both hardware and software You will be provide system maintenance and support Device Management :configure new laptops, support mobile devices (both IOS and Android) The ideal candidate will have the following essential skills IT Infrastructure Windows 10 Office 365 Hardware Laptop imaging Mobile device management / Support Printers The role is based in Bromborough (5 days a week) Paying up to £190 a day If you are an experienced IT support professional and are seeking a new challenging role then this is the perfect opportunity for you. If interested please apply directly to the ad or email CVs to Randstad Technologies is acting as an Employment Business in relation to this vacancy.
About the roleAs an IT Support technician with expertise in IT domain you will collaborate with our client's IT Support team. You will be responsible for supporting the secure migration and refresh of laptops, ensuring accurate handover, tracking, and reporting throughout the project lifecycle.Tell me more, tell me more Our client is currently looking for a recruit in joining their current team, below are the job details for your reference:You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday.Shifts:Monday to Friday (37.5 hours) - 9:00 am - 5:30 pmNote: Active SC (Security Clearance) - mandatory for this role Roles and Responsibilities:Key Responsibilities: Assist with the setup and daily operation of the onsite Refresh Clinic Transport devices between onsite storage and the Refresh Clinic as instructed Log into systems using contractor-provided devices under supervision Refresh laptops and manage device handovers according to the migration schedule Collect existing devices from users and distribute new ones following project protocols Ensure accurate device counts and update the contractor's workflow management system at each step Promptly report any issues to the Contractor Engineer and Site Manager Escalate unresolved issues to the onsite Post Migration Support Engineer Conduct daily manual stock checks and report findings Package returned devices correctly and label them for disposal or refurbishment per Designation Rules Secure all devices and equipment in the onsite storage location at the end of each day Other stuff we're potentially looking for: Active SC (Security Clearance) - mandatory for this role Experience in IT hardware handling or migration support preferred Strong attention to detail and ability to follow structured processes Good communication skills and ability to work under supervision Physically able to move and handle IT equipment safely. What's in it for you? - Our client loves to reward their people for doing a great job. This is a 6 weeks contract. An hourly rate, in-scope IR35, of £ 19.38(PAYE) OR £25.15 (via a Hays Approved Umbrella Company). Next StepsOnce you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
17/10/2025
Contractor
About the roleAs an IT Support technician with expertise in IT domain you will collaborate with our client's IT Support team. You will be responsible for supporting the secure migration and refresh of laptops, ensuring accurate handover, tracking, and reporting throughout the project lifecycle.Tell me more, tell me more Our client is currently looking for a recruit in joining their current team, below are the job details for your reference:You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday.Shifts:Monday to Friday (37.5 hours) - 9:00 am - 5:30 pmNote: Active SC (Security Clearance) - mandatory for this role Roles and Responsibilities:Key Responsibilities: Assist with the setup and daily operation of the onsite Refresh Clinic Transport devices between onsite storage and the Refresh Clinic as instructed Log into systems using contractor-provided devices under supervision Refresh laptops and manage device handovers according to the migration schedule Collect existing devices from users and distribute new ones following project protocols Ensure accurate device counts and update the contractor's workflow management system at each step Promptly report any issues to the Contractor Engineer and Site Manager Escalate unresolved issues to the onsite Post Migration Support Engineer Conduct daily manual stock checks and report findings Package returned devices correctly and label them for disposal or refurbishment per Designation Rules Secure all devices and equipment in the onsite storage location at the end of each day Other stuff we're potentially looking for: Active SC (Security Clearance) - mandatory for this role Experience in IT hardware handling or migration support preferred Strong attention to detail and ability to follow structured processes Good communication skills and ability to work under supervision Physically able to move and handle IT equipment safely. What's in it for you? - Our client loves to reward their people for doing a great job. This is a 6 weeks contract. An hourly rate, in-scope IR35, of £ 19.38(PAYE) OR £25.15 (via a Hays Approved Umbrella Company). Next StepsOnce you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Aftersales Support Technician Location: Bristol -Bradley Stoke, BS32Salary: £28,000 per annumHours: 37.5 hours per week, Monday - FridayContract: Full-time, Permanent - Immediate Start(Onsite role) About the Role Pertemps Technical are recruiting on behalf of our client for a Aftersales telephone Support Technician to join their busy service team. You will be the first point of contact for customers, providing technical support and helping to maintain the highest quality standards across a range of coffee vending machines.This is a varied role combining customer service, technical support, spare parts coordination and continuous improvement activities. Key Responsibilities Provide telephone and email support to customers, resolving technical queries and incidents Diagnose and troubleshoot electrical, mechanical, and hydraulic issues with vending machines Process and manage spare parts requests, ensuring accuracy and timely delivery Inspect, test, and analyse returned components, preparing detailed reports Maintain accurate and up-to-date records in Microsoft Dynamics (SAP experience desirable) Prepare and update technical documentation for internal teams and customers Collaborate with Sales, Quality, R&D, and Production to support issue resolution Ensure compliance with data protection, health & safety, and ISO standards What We're Looking For Understanding of basic electrical principles Knowledge of electrical, mechanical, and hydraulic systems Strong IT skills (MS Office, MD Dynamics; SAP advantageous) Excellent communication skills, written and verbal Organised and able to manage multiple tasks effectively Problem-solving mindset with a continuous improvement approach Team player with a proactive attitude Appliance/technical support background essential What's on Offer Bonus schemes of up to 5% 23-28 days holiday (plus Bank Holidays), increasing with length of service Enhanced pension scheme Free parking Christmas shutdown Employee Assistance Programme Ongoing training, development, and career progression opportunities Great team environment and high-quality facilities How to Apply If you are interested in this role, please click apply and attach your CV. For any queries please reach out to Pertemps technical on option 3.
17/10/2025
Full time
Aftersales Support Technician Location: Bristol -Bradley Stoke, BS32Salary: £28,000 per annumHours: 37.5 hours per week, Monday - FridayContract: Full-time, Permanent - Immediate Start(Onsite role) About the Role Pertemps Technical are recruiting on behalf of our client for a Aftersales telephone Support Technician to join their busy service team. You will be the first point of contact for customers, providing technical support and helping to maintain the highest quality standards across a range of coffee vending machines.This is a varied role combining customer service, technical support, spare parts coordination and continuous improvement activities. Key Responsibilities Provide telephone and email support to customers, resolving technical queries and incidents Diagnose and troubleshoot electrical, mechanical, and hydraulic issues with vending machines Process and manage spare parts requests, ensuring accuracy and timely delivery Inspect, test, and analyse returned components, preparing detailed reports Maintain accurate and up-to-date records in Microsoft Dynamics (SAP experience desirable) Prepare and update technical documentation for internal teams and customers Collaborate with Sales, Quality, R&D, and Production to support issue resolution Ensure compliance with data protection, health & safety, and ISO standards What We're Looking For Understanding of basic electrical principles Knowledge of electrical, mechanical, and hydraulic systems Strong IT skills (MS Office, MD Dynamics; SAP advantageous) Excellent communication skills, written and verbal Organised and able to manage multiple tasks effectively Problem-solving mindset with a continuous improvement approach Team player with a proactive attitude Appliance/technical support background essential What's on Offer Bonus schemes of up to 5% 23-28 days holiday (plus Bank Holidays), increasing with length of service Enhanced pension scheme Free parking Christmas shutdown Employee Assistance Programme Ongoing training, development, and career progression opportunities Great team environment and high-quality facilities How to Apply If you are interested in this role, please click apply and attach your CV. For any queries please reach out to Pertemps technical on option 3.
IT On-Site Support Engineer - East Kilbride - Long Term Contract (Inside IR35) - 12mths My client are looking to recruit an onsite IT Support Engineer to join their busy team. The successful applicant will be able to demonstrate 1st/2nd line support experience and the role - due to start in January - can be described as follows: Role Summary/Description: Onsite Support handles all IT hardware devices and support all IT services my clients location. The scope of work includes Maintaining, Analysing, Troubleshooting, installing computer hardware, software, network, video conference rooms and provide hands and feet support for global IT teams. The most common roles of OSS in Normal Secure are mentioned below: Work on Incidents, Service Requests & Assist VIP Support and global IT teams with problems, Onboardings- and Off-Boarding Activities, Remote Support Coordination, Inventory Management. Networking support such as Patching and Debugging. Interact with end-users for requests/incidents and follow up with users via teams/mail. Hardware repair support including offer request & data migration support. Printer support (Toner/Drum/Wastebin replacement) & repair support (call vendor and support technician). Installing and decommissioning of hardware (laptop/Servers/network/video conference equipment). Handling all IT waste disposal. Job Responsibility: Following activities are part of the job: Working on incidents and tasks in our ticketing system. Installation of new end-user devices and data migration support. Inventory & Stock Management. Remote support co-ordination and assistance of deployment and decommissioning. Installation, transfer and decommission of Servers and network equipment. Network support (Patching & Debugging). Printer support (Toner/Drum/Wastebin replacement). Support for global projects that are getting implemented at the site level. Creation and review of knowledge base articles for our end-users. Hardware and software support for non-standard devices ie digital signage systems. Hardware and installation support for audio/video equipment in meeting rooms. Installation and maintenance of devices and equipment located in the server room. Meeting room/event support. Assist VIP support with local problems/topics. If this exciting opportunity could be of interest - please let me know ASAP. Interviews can be arranged on short notice.
06/10/2025
Contractor
IT On-Site Support Engineer - East Kilbride - Long Term Contract (Inside IR35) - 12mths My client are looking to recruit an onsite IT Support Engineer to join their busy team. The successful applicant will be able to demonstrate 1st/2nd line support experience and the role - due to start in January - can be described as follows: Role Summary/Description: Onsite Support handles all IT hardware devices and support all IT services my clients location. The scope of work includes Maintaining, Analysing, Troubleshooting, installing computer hardware, software, network, video conference rooms and provide hands and feet support for global IT teams. The most common roles of OSS in Normal Secure are mentioned below: Work on Incidents, Service Requests & Assist VIP Support and global IT teams with problems, Onboardings- and Off-Boarding Activities, Remote Support Coordination, Inventory Management. Networking support such as Patching and Debugging. Interact with end-users for requests/incidents and follow up with users via teams/mail. Hardware repair support including offer request & data migration support. Printer support (Toner/Drum/Wastebin replacement) & repair support (call vendor and support technician). Installing and decommissioning of hardware (laptop/Servers/network/video conference equipment). Handling all IT waste disposal. Job Responsibility: Following activities are part of the job: Working on incidents and tasks in our ticketing system. Installation of new end-user devices and data migration support. Inventory & Stock Management. Remote support co-ordination and assistance of deployment and decommissioning. Installation, transfer and decommission of Servers and network equipment. Network support (Patching & Debugging). Printer support (Toner/Drum/Wastebin replacement). Support for global projects that are getting implemented at the site level. Creation and review of knowledge base articles for our end-users. Hardware and software support for non-standard devices ie digital signage systems. Hardware and installation support for audio/video equipment in meeting rooms. Installation and maintenance of devices and equipment located in the server room. Meeting room/event support. Assist VIP support with local problems/topics. If this exciting opportunity could be of interest - please let me know ASAP. Interviews can be arranged on short notice.
About the role As a Technician 3 with expertise in the IT domain, you will collaborate with our client's Technical team. You will be responsible for Technical/IT support. Tell me more, tell me more Our client is currently looking for a recruit to join their current team. Below are the job details for your reference:You can also ask our friendly recruitment team any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts: Contract - 24th Oct 2025- 12th Dec 2025 Roles and Responsibilities: ELS Migration Set-up Set-up Refresh Clinic Move the required quantity of devices as instructed by the Contractor Engineer and Site Manager from the onsite storage location to the Refresh Clinic location. Login to any system as required via device(s) provided by the contractor's engineer and Site Manager and under their instructions, Refresh Laptops correctly update the Contractor's workflow management system at all relevant steps. Seek guidance as required from the Post-Migration Technical Support Specialist and Site Manager Assist in conducting manual stock checks daily and report findings to the Contractor Engineer and Site Manager. Assist in securing the devices in the onsite storage location at the end of each day. Other stuff we're potentially looking for: SC Clearence Support with an office move project To support a team decommissioning and redeploying IT equipment in a London office What's in it for you? - Our client loves to reward their people for doing a great job. A daily rate, in-scope IR35, of £ 19.38/hr (PAYE) OR £ 25.15/hr (via a Hays Approved Umbrella Company). Next Steps Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process.If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
03/10/2025
Full time
About the role As a Technician 3 with expertise in the IT domain, you will collaborate with our client's Technical team. You will be responsible for Technical/IT support. Tell me more, tell me more Our client is currently looking for a recruit to join their current team. Below are the job details for your reference:You can also ask our friendly recruitment team any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts: Contract - 24th Oct 2025- 12th Dec 2025 Roles and Responsibilities: ELS Migration Set-up Set-up Refresh Clinic Move the required quantity of devices as instructed by the Contractor Engineer and Site Manager from the onsite storage location to the Refresh Clinic location. Login to any system as required via device(s) provided by the contractor's engineer and Site Manager and under their instructions, Refresh Laptops correctly update the Contractor's workflow management system at all relevant steps. Seek guidance as required from the Post-Migration Technical Support Specialist and Site Manager Assist in conducting manual stock checks daily and report findings to the Contractor Engineer and Site Manager. Assist in securing the devices in the onsite storage location at the end of each day. Other stuff we're potentially looking for: SC Clearence Support with an office move project To support a team decommissioning and redeploying IT equipment in a London office What's in it for you? - Our client loves to reward their people for doing a great job. A daily rate, in-scope IR35, of £ 19.38/hr (PAYE) OR £ 25.15/hr (via a Hays Approved Umbrella Company). Next Steps Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process.If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
About the role As a Technician 3 with expertise in the IT domain, you will collaborate with our client's Technical team. You will be responsible for Technical/IT support. Tell me more, tell me more Our client is currently looking for a recruit to join their current team. Below are the job details for your reference:You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Roles and Responsibilities: Migration Set-up Set-up Refresh Clinic Move the required quantity of devices as instructed by the Contractor Engineer and Site Manager from the onsite storage location to the Refresh Clinic location. Login to any system as required via device(s) provided by the contractor's engineer and Site Manager and under their instructions, Refresh laptops. Collect existing devices from users and handover new devices in accordance with the migration schedule and project processes Handover and collect the correct number of devices each in accordance with the migration schedule. Correctly update the Contractor's workflow management system at all relevant steps Report issues arising from migration activity promptly and accurately to the contractor Engineer and Site Manager. Where issues cannot be resolved immediately, pass them over to an onsite Post Migration Support Engineer. Conduct manual stock checks daily and report findings to the contractor engineer and site Manager Place existing devices collected from users at the Refresh Clinic within the packaging that was used to contain a new device and, in accordance with the device Designation Rules, mark the outside of the box to indicate whether it is for "disposal" or for refurbishment. At the end of each day, they move all the devices and equipment into the onsite storage location. Other stuff we're potentially looking for: SC Clearence What's in it for you? - Our client loves to reward their people for doing a great job. A daily rate, in-scope IR35, of £ 19.38/hr (PAYE) OR £ 25.15/hr (via a Hays Approved Umbrella Company). Next Steps Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process.If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
03/10/2025
Full time
About the role As a Technician 3 with expertise in the IT domain, you will collaborate with our client's Technical team. You will be responsible for Technical/IT support. Tell me more, tell me more Our client is currently looking for a recruit to join their current team. Below are the job details for your reference:You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Roles and Responsibilities: Migration Set-up Set-up Refresh Clinic Move the required quantity of devices as instructed by the Contractor Engineer and Site Manager from the onsite storage location to the Refresh Clinic location. Login to any system as required via device(s) provided by the contractor's engineer and Site Manager and under their instructions, Refresh laptops. Collect existing devices from users and handover new devices in accordance with the migration schedule and project processes Handover and collect the correct number of devices each in accordance with the migration schedule. Correctly update the Contractor's workflow management system at all relevant steps Report issues arising from migration activity promptly and accurately to the contractor Engineer and Site Manager. Where issues cannot be resolved immediately, pass them over to an onsite Post Migration Support Engineer. Conduct manual stock checks daily and report findings to the contractor engineer and site Manager Place existing devices collected from users at the Refresh Clinic within the packaging that was used to contain a new device and, in accordance with the device Designation Rules, mark the outside of the box to indicate whether it is for "disposal" or for refurbishment. At the end of each day, they move all the devices and equipment into the onsite storage location. Other stuff we're potentially looking for: SC Clearence What's in it for you? - Our client loves to reward their people for doing a great job. A daily rate, in-scope IR35, of £ 19.38/hr (PAYE) OR £ 25.15/hr (via a Hays Approved Umbrella Company). Next Steps Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process.If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
About the roleAs a Technician 3 with expertise in the IT domain, you will collaborate with our client's Technical team. You will be responsible for Technical/IT support.Tell me more, tell me more Our client is currently looking for a recruit to join their current team. Below are the job details for your reference:You can also ask our friendly recruitment team any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday.Shifts: Contract - 19th Sep 2025- 16th Dec 2025Roles and Responsibilities: ELS Migration Set-up Set-up Refresh Clinic Move the required quantity of devices as instructed by the Contractor Engineer and Site Manager from the onsite storage location to the Refresh Clinic location. Login to any system as required via device(s) provided by the contractor's engineer and Site Manager and under their instructions Refresh Laptops correctly update the Contractor's workflow management system at all relevant steps. Seek guidance as required from the Post-Migration Technical Support Specialist and Site Manager Assist in conducting manual stock checks daily and report findings to the Contractor Engineer and Site Manager. Assist in securing the devices in the onsite storage location at the end of each day. Other stuff we're potentially looking for: SC Clearence Support with office move project To support a team decommissioning and redeploying IT equipment in a London office What's in it for you? -Our client loves to reward their people for doing a great job. A daily rate, in-scope IR35, of £ 19.38/hr (PAYE) OR £ 25.15/hr (via a Hays Approved Umbrella Company). Next StepsOnce you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process.If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
03/10/2025
Full time
About the roleAs a Technician 3 with expertise in the IT domain, you will collaborate with our client's Technical team. You will be responsible for Technical/IT support.Tell me more, tell me more Our client is currently looking for a recruit to join their current team. Below are the job details for your reference:You can also ask our friendly recruitment team any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday.Shifts: Contract - 19th Sep 2025- 16th Dec 2025Roles and Responsibilities: ELS Migration Set-up Set-up Refresh Clinic Move the required quantity of devices as instructed by the Contractor Engineer and Site Manager from the onsite storage location to the Refresh Clinic location. Login to any system as required via device(s) provided by the contractor's engineer and Site Manager and under their instructions Refresh Laptops correctly update the Contractor's workflow management system at all relevant steps. Seek guidance as required from the Post-Migration Technical Support Specialist and Site Manager Assist in conducting manual stock checks daily and report findings to the Contractor Engineer and Site Manager. Assist in securing the devices in the onsite storage location at the end of each day. Other stuff we're potentially looking for: SC Clearence Support with office move project To support a team decommissioning and redeploying IT equipment in a London office What's in it for you? -Our client loves to reward their people for doing a great job. A daily rate, in-scope IR35, of £ 19.38/hr (PAYE) OR £ 25.15/hr (via a Hays Approved Umbrella Company). Next StepsOnce you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process.If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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