714 jobs found

IT Support Technician Job Type: Full-time Location: North Bristol Salary Dependant on Experience We are seeking an IT Support Technician to work for a leading organisation based in North Bristol. This role involves providing timely assistance to end users, delivering high-quality customer service, and collaborating closely with 2nd and 3rd line support teams for issue escalation and resolution. The ideal candidate will contribute to IT onboarding processes and support the secure recycling and disposal of outdated IT equipment. Day-to-day of the role: Provide responsive 1st line support for hardware, software, and network-related issues. Reset user passwords, unlock accounts, and manage user access permissions. Log, track, and update support tickets accurately and communicate ticket progress to users. Install, configure, and decommission desktops, laptops, peripherals, and mobile devices. Maintain the IT asset register, including hardware inventory and software licensing. Assist in the creation and maintenance of internal IT documentation and knowledge base content. Support the secure recycling and disposal of outdated IT equipment. Carry out additional admin tasks to support the wider IT support function. Required Skills & Qualifications: Previous experience in a technical IT support or helpdesk role. Excellent verbal and written communication skills. Strong troubleshooting and problem-solving abilities. Proven ability to manage and prioritise workload effectively and independently. High level of professionalism and discretion, especially when handling sensitive information. Committed to continuous learning and professional development, including relevant certifications. Knowledge of Microsoft Windows desktop environments (Windows 10/11), IT service desk operations, and customer service best practices. Desirable: Experience with Apple Mac, iOS, mobile device support, Microsoft 365, cloud-based admin portals, Mobile Device Management tools such as Jamf or Intune, software packaging and deployment, networking basics, and Cyber Security principles. Candidates will be required to have a full uk driver's licence If you are interested in this position please apply online or for more information please contact me on

3rd Line Citrix Support Analyst (Contract/Remote) We're seeking an experienced 3rd Line Citrix Support Analyst to provide remote, on-call assistance for incidents overnight. This is a 12-month retainer engagement, ideal for a Citrix specialist looking for a flexible, low-volume contract to complement existing work. Key Details: Engagement: 12-month retainer agreement Location: Remote Hours: Out-of-hours, Monday-Friday (between 1am-9am) Commitment: Approximately 4-5 tickets per month Rate: Competitive monthly retainer Key Responsibilities: Provide 3rd line investigation and resolution of Citrix environment issues (Citrix Cloud, Virtual Apps & Desktops, ADC/Gateway, StoreFront) Support and troubleshoot Citrix components integrated with Google Cloud. Respond to out-of-hours incident escalations Troubleshoot Citrix, Windows Server, Active Directory, and Group Policy Accurately document resolutions and ensure smooth handover to daytime teams Maintain high level of responsiveness, professionalism, and customer focus during response. Technical Skills & Experience Proven 3rd line support experience, ideally within enterprise environments Hands-on expertise with: Citrix Cloud and Desktops (XenApp/XenDesktop) Citrix ADC/NetScaler/StoreFront Google Cloud Platform (GCP) administration and troubleshooting Windows Server, Active Directory, and Group Policy Familiarity with monitoring, alerting, and ticketing tools (ServiceNow, SolarWinds etc) Please apply for further information.

Are you an IT Service Desk Analyst looking for your next challenge? This is an exciting opportunity to work for a leading non-profit healthcare organisation. This role is perfect for an IT Service Desk Analyst who can provide IT support to all end users across the organisation. You will be involved in the installation, upgrade and troubleshooting of PC hardware, software, peripherals, and Microsoft operating systems and applications such as O365. Key Responsibilities: Provide 1st and 2nd Line Support to end users. Support O365 applications. Maintain IT assets. Identify and respond to customer requests. Assist in the delivery of IT upgrades, including hardware and software rollouts. Log incidents and requests using helpdesk software. This is a 2 month contract, with a likelihood of extension, offering a competitive pro-rata'd salary plus hybrid working arrangements. If you are passionate about IT support and want to make a difference in a healthcare setting, we would love to hear from you!

Job Description I am actively representing a leading Microsoft Partner who are looking to grow their managed service team with an enthusiastic support consultant. The role will involve supporting my clients core customer base with their Dynamics 365 Business Central/ NAV ERP systems - involved in day to day 1st line support, troubleshooting system issues and ensuring successful delivery to customer support tickets. The role offers a fantastic opportunity to broaden prior experience in NAV/ Business Central systems support, within a supportive, team environment, offering great openings for further certified training and career progression. The role offers flexibility home working and occasional on-site travel requirement. Role & Responsibilities Supporting 1st line help desk support tickets surrounding D365 BC/ Dynamics NAV Troubleshooting system performance issues/ minor bug fixing Project based support analysis for new implementation projects Working closely with customers to provide top tier customer service and support Skills & Qualifications Experience supporting Dynamics 365 Business Central (BC) or Dynamics NAV Ability to support system issues at 1st line level Strong analytical skills, with the ability to understand issues and troubleshoot effectively Broad modular understanding - ideally including finance, supply chain OR manufacturing Excellent communication skills written and verbal, comfortable in user facing environment Benefits A competitive base salary up to £35,000 (experience dependant) The opportunity to support a host of amazing D365 BC/ NAV customer projects within a like minded team Certified Microsoft Dynamics training and professional development openings A wealth of attractive company benefits including healthcare & wellness plan, 25 days holiday Fantastic company culture, including company activity days and incentive schemes Interested in a fresh challenge in D365 BC/ NAV support? Apply now! To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick Butter by phone on or send your current CV to .

JOB TITLE : L1 Service Desk Analyst (Out Of Hours) SALARY: £30,000 per annum Location: Nottingham SETTING: Remote work but must be within reasonable travel distance to Nottingham for training and meetings. Schedule: 7pm 7am (4 days on and 4 days off) BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. As an L1 Service Desk Analyst, you'll be the first point of contact for IT support, helping users resolve technical issues and providing guidance on using computer systems. You'll take ownership of incidents, deliver excellent customer service, and support service management processes - all while working remotely during out-of-hours shifts. JOB SPECIFICATION: L1 Service Desk Analyst Maintain a high degree of customer service for all support queries and adhere to all service management principles Take ownership of user problems, pro-active when dealing with user issues Support users in the use of computer equipment by providing necessary training and advice Answer / respond to calls according to process and policy (including time limits), resolving directly wherever possible in a professional manner Adhere to other service management policies and processes relevant to the role, including change and release management, availability management and security management Act as a service representative for appointed service(s), in particular take responsibility for maximising Technical Analyst s ability to resolve incidents and requests for appointed services Assist with specified maintenance and operational procedures REQUIREMENTS: L1 Service Desk Analyst We are looking for someone that has at least 6-12 months experience within a technical role or has some strong customer service call centre type experience, specifically on a helpdesk. If you have experience of Ivanti, Service Now or ITSM tools, that would be an advantage, however all training is provided and as long as you have customer service experience, we want to have a conversation with you! We are also happy to consider applicants with a strong customer service background who has an interest in IT full training will be provided. We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.

Job Description I am actively representing a leading Microsoft Partner who are looking to grow their managed service team with an enthusiastic support consultant. The role will involve supporting my clients core customer base with their Dynamics 365 Business Central/ NAV ERP systems - involved in day to day 1st line support, troubleshooting system issues and ensuring successful delivery to customer support tickets. The role offers a fantastic opportunity to broaden prior experience in NAV/ Business Central systems support, within a supportive, team environment, offering great openings for further certified training and career progression. The role offers flexibility home working and occasional on-site travel requirement. Role & Responsibilities Supporting 1st line help desk support tickets surrounding D365 BC/ Dynamics NAV Troubleshooting system performance issues/ minor bug fixing Project based support analysis for new implementation projects Working closely with customers to provide top tier customer service and support Skills & Qualifications Experience supporting Dynamics 365 Business Central (BC) or Dynamics NAV Ability to support system issues at 1st line level Strong analytical skills, with the ability to understand issues and troubleshoot effectively Broad modular understanding - ideally including finance, supply chain OR manufacturing Excellent communication skills written and verbal, comfortable in user facing environment Benefits A competitive base salary up to 35,000 (experience dependant) The opportunity to support a host of amazing D365 BC/ NAV customer projects within a like minded team Certified Microsoft Dynamics training and professional development openings A wealth of attractive company benefits including healthcare & wellness plan, 25 days holiday Fantastic company culture, including company activity days and incentive schemes Interested in a fresh challenge in D365 BC/ NAV support? Apply now! To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick Butter by phone on (phone number removed) or send your current CV to (url removed).

Service Desk Analyst - 1st Line IT Support 6 Month FTC Full time hours, Mon - Fri Competitive salary Plus Benefits - Please enquire Location: Warwickshire/Remote working (1 day per week onsite) TXP are recruiting for a customer focused 1st Line Service Desk Analyst who is Midlands based, to start at the end of Novermber 2025. This is a superb opening to join TXP on a 6 month fixed term basis; the role will be working at our client's impressive HQ site in Warwickshire 1 day per week, the rest will be remote working. As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service levels are met. Skills/Experience - Experience in a busy telephone based customer services environment Min 12 - 18 months commercial experience in a 1st line IT service desk/helpdesk role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Experience of MS Office & Lotus Notes Demonstrable analytical and problem-solving skills ServiceNow - desirable Desirable: Some Datacentre/Cloud deployment experience We are TXP. We help businesses and organisations move forward, at pace and at scale. We believe in the transformative power of combining technology and people. By providing consulting expertise, development services and resourcing, we work closely with organisations to solve their most complex business problems. Our work transforms organisations - and we take that responsibility seriously. We focus on success, pursue excellence and take ownership of everything we do. Achieving that level of performance requires an inclusive and supportive working environment. We believe in the power of technology and people, and we help everyone here to succeed. At TXP, you can multiply your potential. If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.

Application Support Specialist Exciting opportunity for an Application Support Specialist to join a growing HealthTech company working at the forefront of clinical intelligence and patient care technology. Full-time, permanent position based in London with hybrid working, offering up to £40,000 depending on experience. Immediate start available - ideal for candidates with strong SQL, application support, and Windows environment experience. To apply, please email Who are the client? Our client is a rapidly expanding HealthTech organisation based in the UK, with their software deployed in over 95% of NHS hospitals and growing presence overseas. Focused on turning healthcare data into meaningful insights, they deliver cutting-edge clinical intelligence solutions across areas such as critical care, paediatrics, and pain management. The company fosters a culture rooted in innovation, teamwork, and a strong commitment to enhancing patient outcomes. What will you be doing? This client-facing technical support role involves providing exceptional enterprise-level support and ensuring high-quality customer experience. You'll work closely with customers to deliver and customise applications, resolve technical issues, and contribute to software quality through testing and feedback. Key responsibilities include: Taking incoming support calls and providing timely, effective assistance Monitoring and managing support tickets within agreed SLAs Diagnosing and resolving customer issues independently or via development team escalation Installing and customising applications for new clients Delivering user training sessions Testing bug fixes and updates before client release Maintaining accurate issue tracking via Jira What will you need? IT qualification or degree (essential) Experience working with service desk ticketing tools such as Jira Strong knowledge of SQL, Windows environments, and databases Excellent interpersonal and communication skills Fluency in English Experience with remote access tools Proactive, enthusiastic, and quick to learn Comfortable working with a high degree of autonomy To Apply Please apply through this advert or send your CV directly to . By applying, you consent to your application being processed and submitted for this vacancy only. KEY SKILLS - Technical Support, SQL, Application Support, Windows, Databases, Jira, Remote Access, Healthcare Technology, Clinical Intelligence, HealthTech

IT Service Desk Analyst temporary contract vacancy in large public sector organisation Birmingham City Centre 1 month contract - up to 24.10 per hour (within scope of IR35) 37 hours per week, Monday - Friday fully on site working Hays Technology are working in partnership with a large public sector organisation in Birmingham city centre to recruit up to three IT Service Desk Analyst's on a contract basis with an immediate start. Our client is looking for an experienced IT Service Desk Analyst with excellent customer service skills to assist their high performing team during a busy period of time. The purpose of the role is to receive and handle requests for IT support by phone and email following agreed procedures. You will be responding to common requests for support by providing information to enable resolution and promptly allocate unresolved calls as appropriate. Please note, you will be working on site five days per week, this is non-negotiable. Key tasks and responsibilities: Following agreed procedures, receive and handle requests for information, and provide routine advice to users on systems, products and services which are available to them. Following agreed procedures, receive and handle requests for support, provide information to enable problem resolution and promptly allocate unresolved calls as appropriate. Carry out routine collection of information and record as directed. Report and escalate unforeseen or exceptional events. Document all work to comply with the standards, including reporting details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Within skills and experience, provide assistance to users. Request assistance, according to escalation procedures, keeping records of each request, contact information and action taken, including feedback to user. Skills and experience required in order to apply: Previous experience as an IT Service Desk Analyst. Excellent customer service skills. Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc) and the IT applications and service processes used within own organisation. Installation, testing and commissioning of supplier specific equipment and software in all legitimate operational environments. The knowledge and ability to install and maintain hardware systems in a way that ensures they operate within their planned specification and are safe to use by those authorised to work with them. The use of everyday desktop software for example: word processing, spreadsheets, graphics. Previous experience in a Higher Education setting is highly desirable. If you have the relevant experience and would like to apply, please submit your CV.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Kickstart your IT career or take the next step in cyber security-focused tech support with this exciting Helpdesk Technician role based in West Yorkshire! IT Support Helpdesk TechnicianHeckmondwike, West Yorkshire - office-based Full time, permanent position, 37.5 per week £25,000 - £37,000 DoE Please Note: Applicants must be authorised to work in the UK Core Team One (CTO) is a progressive, cyber security-driven Managed Service Provider (MSP) dedicated to keeping businesses productive, secure, and ahead of threats. Our unique blend of IT support and cutting-edge cyber security allows us to offer a proactive and reliable service to our clients. The Role We're on the hunt for an enthusiastic and skilled IT Support Helpdesk Technician to become the first line of defence for our clients' IT environments. Key Responsibilities: Deliver first-line technical support via phone, email, and remote access tools Troubleshoot a wide range of issues across Windows 11, Microsoft 365, and network systems Escalate more complex problems to senior technicians or specialist teams Support secure device onboarding and configuration Monitor alerts and assist in responding to potential cyber security incidents Maintain documentation and contribute to the internal knowledge base Benefits: Friendly, collaborative work culture Opportunities for training, mentoring, and IT & Cyber Security certifications Clear development pathway: 1st Line to 2nd Line and beyond Make a genuine impact by helping to secure local businesses 20 days annual leave plus bank holidays Company pension scheme The Ideal Candidate: You're someone who's passionate about tech, thrives on solving problems, and is ready to make a difference in a growing team. A proactive mindset and customer-first attitude are a must. Experience in an IT Support / Helpdesk Technician role (MSP experience a bonus) Strong knowledge of Windows 11, Microsoft 365, and networking fundamentals Keen interest in cyber security with a desire to grow in the field Confident communicator with excellent customer service skills Proactive and team-oriented Desirable Extras: Familiarity with RMM tools and ticketing systems Certifications such as CompTIA A+, Network+, or Microsoft Fundamentals Knowledge of Cyber Essentials, ISO 27001, Apple or Linux OS A great sense of humour and collaborative spirit How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Service Desk Analyst, IT Technician, 1st Line Support, 2nd Line Support, Desktop Support Technician, Technical Support Engineer, IT Systems Administrator, Field IT Engineer, Network Support Technician, Infrastructure Support

IT Service Desk Engineer Annual Salary: £28,000 - £30,000 Location: York City Centre / Hybrid (2 days a week onsite, 3 days WFH) Job Type: 6 Month Fixed Term Contract (FTC) Join a global provider of services as an IT Service Desk Engineer. This role is based in the heart of York City Centre with a hybrid working option. You will be the first point of contact for all IT support-related interactions, providing colleagues with the necessary tools and support to excel in their roles. Day-to-day of the role: Deliver services that support business objectives and outcomes, providing technical support, training, and advice via phone, E-Mail, and direct collaboration with the wider IT team. Manage customer interactions efficiently and effectively, ensuring all interactions are logged on Service Now with concise notes and accurate ticket assignment. Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement. Maintain a high level of customer service, understanding the impact of issues on customers and the business, and managing them appropriately. Maintain and share knowledge of supported products and services. Understand the company's organisation and the customers of the Service Desk. Adhere to, promote, and support the company's Information Security policies. Required Skills & Qualifications: Experience in IT Service Call Management. Proficiency in remote service tools. Skilled in Active Directory Administration. Understanding of TCP/IP, DHCP, and DNS. Familiarity with Office 365, Intune, and Endpoint. Fundamental desktop and network troubleshooting skills.

IT Service Desk £21 Per Hour, Inside IR35 On-Site Cardiff 4 Weeks (Possible extension) Your new company A fantastic company based North of Cardiff Your new role Responsible for delivering first-line technical support to staff and representatives, including responding to support queries and logging incidents and service requests using the organisation's call logging system. Duties include providing user assistance across IT systems, diagnosing issues, and offering guidance on appropriate solutions. What you'll need to succeed Provide first-line technical support by responding to IT-related incidents and requests via phone, self-service portal, email, and Teams in a timely and friendly manner. Troubleshoot and diagnose IT-related issues, offering effective solutions or workarounds to restore normal operations. Escalate complex or unresolved issues to appropriate support teams. Log and track all reported incidents and problems, ensuring accurate and detailed documentation of troubleshooting steps and resolutions. Assist end-users with installation, configuration, and maintenance of hardware, software, applications, and peripherals. Manage user accounts by creating, modifying, and deleting accounts across various systems and applications, in line with security policies and procedures. Contribute to and maintain a comprehensive knowledge base by documenting solutions, workarounds, and best practices. Promote IT security practices such as password management and data protection. Stay informed about the latest security threats and advise users on preventative measures. What you'll get in return £21 Per Hour What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

IT Service Desk Analyst temporary contract vacancy in large public sector organisation Birmingham City Centre 3 month contract - up to £24.10 per hour (within scope of IR35) 37 hours per week, Monday - Friday fully on site working Hays Technology are working in partnership with a large public sector organisation in Birmingham city centre to recruit up to three IT Service Desk Analyst's on a contract basis with an immediate start. Our client is looking for an experienced IT Service Desk Analyst with excellent customer service skills to assist their high performing team during a busy period of time. The purpose of the role is to receive and handle requests for IT support by phone and email following agreed procedures. You will be responding to common requests for support by providing information to enable resolution and promptly allocate unresolved calls as appropriate. Please note, you will be working on site five days per week, this is non-negotiable. # Key tasks and responsibilities: Following agreed procedures, receive and handle requests for information, and provide routine advice to users on systems, products and services which are available to them. Following agreed procedures, receive and handle requests for support, provide information to enable problem resolution and promptly allocate unresolved calls as appropriate. Carry out routine collection of information and record as directed. Report and escalate unforeseen or exceptional events. Document all work to comply with the standards, including reporting details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Within skills and experience, provide assistance to users. Request assistance, according to escalation procedures, keeping records of each request, contact information and action taken, including feedback to user. Skills and experience required in order to apply: Previous experience as an IT Service Desk Analyst. Excellent customer service skills. Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc) and the IT applications and service processes used within own organisation. Installation, testing and commissioning of supplier specific equipment and software in all legitimate operational environments. The knowledge and ability to install and maintain hardware systems in a way that ensures they operate within their planned specification and are safe to use by those authorised to work with them. The use of everyday desktop software for example: word processing, spreadsheets, graphics. Previous experience in a Higher Education setting is highly desirable. If you have the relevant experience and would like to apply, please submit your CV.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

IT Service Desk Engineer Annual Salary: £28,000 - £30,000 Location: York City Centre/Hybrid (2 days a week onsite, 3 days WFH) Job Type: 6 Month Fixed Term Contract (FTC) Join a global provider of services as an IT Service Desk Engineer. This role is based in the heart of York City Centre with a hybrid working option. You will be the first point of contact for all IT support-related interactions, providing colleagues with the necessary tools and support to excel in their roles. Day-to-day of the role: Deliver services that support business objectives and outcomes, providing technical support, training, and advice via phone, E-Mail, and direct collaboration with the wider IT team. Manage customer interactions efficiently and effectively, ensuring all interactions are logged on Service Now with concise notes and accurate ticket assignment. Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement. Maintain a high level of customer service, understanding the impact of issues on customers and the business, and managing them appropriately. Maintain and share knowledge of supported products and services. Understand the company's organisation and the customers of the Service Desk. Adhere to, promote, and support the company's Information Security policies. Required Skills & Qualifications: Experience in IT Service Call Management. Proficiency in remote service tools. Skilled in Active Directory Administration. Understanding of TCP/IP, DHCP, and DNS. Familiarity with Office 365, Intune, and Endpoint. Fundamental desktop and network troubleshooting skills.

IT Support Technician - Up to £30,000 Based east of Stoke-on-Trent (Staffordshire) Full-time, on-site - Car and driving licence essential Our client is looking for an experienced IT Support Technician to join their growing team and provide hands-on technical support across a busy manufacturing environment. This is a great opportunity for someone who enjoys problem-solving, working with a range of technologies, and delivering excellent customer service. The Role The successful candidate will provide day-to-day IT support to internal users, maintaining and troubleshooting hardware, software, and network systems. You'll also assist in developing and supporting in-house applications, ensuring the smooth running of systems across the business. Key Responsibilities Provide day-to-day IT support to internal users Maintain and support desktop and server hardware, printers, and phone systems Manage user accounts, software licences, and IT asset records Support and develop in-house applications (Excel, Access, Office 365) Monitor and maintain network hardware and protocols (Active Directory, Firewalls, VPN, etc.) Deliver excellent customer service and clear communication Skills & Experience Essential: Previous IT Technical Support experience Strong Windows Server and Remote Desktop knowledge Understanding of network standards and protocols (AD, DNS, DHCP, VPN, etc.) Experience with Office 365 (including VBA) Desirable: Experience with Symantec Endpoint Protection, Mimecast, SQL, or Access Exposure to VB or iSeries What's on Offer Salary up to £30,000, depending on experience 33 days annual leave (including Bank Holidays) Professional development and training support Employee discount scheme Friendly, supportive on-site team If you're a proactive IT professional with a passion for problem-solving and a desire to grow your technical skills, we'd love to hear from you. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

We are looking for Service Desk Analysts to join the successful IT support team within the NatWest Group providing 1st line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone. You'll be working from home 4 days a week and provided with the equipment you need, plus for one day a week you will head to our new office with free parking to join the rest of the team to collaborate.  What you will be doing: - Provide a single point of contact to internal colleagues reporting IT related issues - Diagnose and resolve technical issues using your problem-solving skills and questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service - Ability to flex your communication, both written and verbal - Previous service desk experience and understanding of working to KPI's is an advantage - Knowledge of Windows 10, Microsoft applications, Active Directory & Exchange * skills need but not essential as training is provided What we will offer in return: Day rate £132.33 Opportunity to move to a Permanent role 8 weeks paid training If you're interested and you would like to know more then please apply now. IND_PC1 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Job Title: Service Desk Manager Location: Peterborough (Hybrid - 4 days office 1 day from home) Salary: £55,000 to £65,000 (depending on experience) with a great benefits package Fruition Group have a great opportunity for an experienced Service Desk Manager to join one of the UK's quickest growing companies with a strong focus on leadership, service improvement and customer care. As a Service Desk Manager, you'll be responsible for dealing with stakeholders, being the point of escalation, and growing the reputation around support. Service Desk Manager Responsibilities Lead, coach, and develop a multisite team of 1st to 3rd line IT Support Analysts. Oversee daily operations of the IT Service Desk, ensuring SLAs are met across incident, request, and problem management. Act as the primary escalation point for major incidents, coordinating resolution and stakeholder communication. Own and improve ITSM processes including incident, problem, request, change, and major incident management. Monitor service desk KPIs. Ensure smooth collaboration across infrastructure, development, and platform teams. Maintain excellent service quality and communication with internal and external users. Promote a culture of continuous improvement and customer service excellence. Contribute to IT strategy by identifying automation opportunities and service enhancements. Service Desk Manager Requirements Proven experience managing an IT Service Desk or Technical Support function. Strong working knowledge of ITSM frameworks. Hands on expertise in incident, request, problem, and major incident management. Skilled in leading and developing high performing support teams (1st to 3rd line). Experience with major incident response and crisis communication. Customer focused with strong interpersonal and stakeholder management abilities. Familiarity with ITSM tools. Broad understanding of infrastructure, networking, and end user technologies. Ability to combine strategic thinking with hands on technical problem solving. To find out more and explore this opportunity further, please apply! We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

We re looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you ll be the first point of contact for IT support across the business, ensuring the smooth operation of systems and services for all staff. You ll provide comprehensive 1st and 2nd line support, including hardware and software installations, system administration, and user training. You ll also manage relationships with suppliers and third-party providers, and regularly travel to various sites and offices, so flexibility is essential. Your responsibilities will include setting up and configuring new and replacement hardware, accurately logging service requests and incidents, and escalating complex technical issues. You ll deliver IT induction training to new starters, coordinate equipment dispatch via couriers, and collaborate with technical teams to resolve issues efficiently. Additionally, you ll manage warranty and support cases with third-party vendors, maintain mobile phone assets in partnership with external providers, and track IT equipment inventory to support seamless operations across the business. About you: You ll hold a Level 3 qualification (such as A-Level or NVQ) or have equivalent experience in a relevant field. You re committed to continuous professional development, with evidence of undertaking training or learning activities to stay up to date with industry trends, best practices, and developments in your profession. You'll have proven experience with helpdesk or service desk systems, including logging, tracking, and managing service requests and have the ability to utilise these systems to prioritise and resolve issues efficiently, ensuring a high level of service delivery. Why choose Watkin Jones Group? Watkin Jones Group is the UK s leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000+ homes developed and in-build across over 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management. Joining us means becoming part of a company that s not only deeply rooted in history but also firmly focused on the future. We re committed to creating high-quality rental homes, fostering vibrant communities, and driving sustainable development. At Watkin Jones, we believe in investing in our people. Here s what we can offer you: Work-Life Balance: 25 days of annual leave (increasing with tenure), agile working arrangements, and discounted gym memberships. Wellbeing: Access to Your Wellbeing programme & OpenUp a confidential wellbeing platform is available. Rewards: Discretionary annual bonus, health cash plan, life insurance, and more. Benefits: Exclusive shopping discounts, and a contributory pension scheme. This is an opportunity to take on a high-impact role within a forward-thinking company. In return, we offer a competitive salary, excellent benefits, and the chance to work on major projects that shape the built environment.