174 jobs found

The Role: We are seeking an experienced and visionary Automation Platform Owner to lead the development, governance, and strategic evolution of our clients enterprise low-code application ecosystem. This is a high-impact role for a technology leader passionate about driving digital transformation, platform innovation, and scalable enterprise solutions. Key Responsibilities: Platform Ownership Manage and evolve their low-code platform, including roadmap, licensing, and vendor relationships. Define and enforce platform governance, development standards, and security protocols. Solution Architecture Translate complex business requirements into scalable, maintainable, and secure low-code architectures. Develop and maintain architecture artefacts such as data models, integration maps, and technical documentation. Ensure alignment with enterprise architecture and data governance frameworks. Application Development Lead the design and delivery of web and mobile low-code applications, including PWAs and native apps. Collaborate with business analysts, UX designers, and developers to optimise user journeys and workflows. Oversee sprint planning, backlog management, and DevOps processes. Integration & Automation Drive API-led integration and automation across enterprise systems. Ensure application performance, scalability, and maintainability. Stakeholder Engagement & Support Act as the primary liaison for internal stakeholders and external partners. Provide strategic input into digital transformation roadmaps and platform enhancements. Oversee platform support, incident management, and SLA compliance. Core Competencies: Proven experience in solution architecture and platform ownership within enterprise environments. Hands-on expertise with Neptune DX, Appian, Salesforce, Power Platform or other low-code platforms. Strong technical foundation in JavaScript, Azure, SQL Server, and API management. Deep understanding of agile delivery, DevOps practices, and data governance frameworks. Excellent communication, stakeholder management, and influencing skills. Strategic mindset with the ability to balance innovation, governance, and operational excellence. Experience in regulated sectors (eg financial services, healthcare, insurance) highly desirable.

AI Agent Developer - London Hybrid Salary £80,000 Are you passionate about pushing the boundaries of AI? Do you thrive on creating intelligent agents that can think, learn, and act independently? We're looking for a visionary AI Agent Developer to design, build, and deploy cutting-edge autonomous systems that revolutionize how businesses operate.What You'll Do Craft Intelligent Agents: Design and develop AI agents that automate complex tasks across diverse business areas : finance, operations, customer experience, and more. Build Multi-Agent Ecosystems: Develop collaborative agents capable of reasoning, planning, and interacting seamlessly with APIs, databases, and human users. Innovate Continuously: Implement advanced memory systems, tool integrations, and feedback loops to enable agents that learn and improve autonomously. Deploy at Scale: Integrate your agents into enterprise ecosystems (ERP, CRM, financial platforms) and deploy on cloud platforms like Azure, AWS, or GCP with robust observability. Collaborate & Influence: Partner with data scientists, product managers, and stakeholders to translate complex business needs into intelligent, autonomous workflows. Champion Ethical AI: Ensure your agents comply with regulations (GDPR, financial compliance) and guard against bias, hallucinations, and misuse. What You Bring Technical Mastery: Strong skills in Python, JavaScript, or similar languages. LLM & Agent Expertise: Hands-on experience with LLMs (OpenAI, Anthropic, Mistral) and agent frameworks. Advanced Tools: Familiarity with vector databases, RAG pipelines, prompt engineering, REST APIs, cloud deployment, and containerization (Docker/Kubernetes). Domain Knowledge: Experience in one or more business domains such as finance, housing, operations, or customer service. Preferred Extras: Degree in Computer Science, AI, Data Science, or related fields. Experience with LangChain, CrewAI, Autogen, MLOps, CI/CD, and enterprise systems like SAP, Oracle, or Salesforce. How You'll Measure Success Number of intelligent agents deployed and adopted. Significant reduction in manual effort and process time. Accuracy, reliability, and continuous improvement of agent outputs. High stakeholder satisfaction and measurable business impact. If this role sounds like your next career move click "APPLY" or email

This rapidly expanding UK financial services company require a Data Analyst / BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and analytics tools (Python / Power BI) to aid strategic decision making and increase ROI. Client Details This position is with a rapidly expanding organisation within the financial services sector. The company is committed to leveraging data to enhance its offerings and improve customer experience Description This rapidly expanding UK financial services company require a Data Analyst / BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and analytics tools (Python / Power BI) to aid strategic decision making and increase ROI. You will work with the CRM team and 3rd Party companies to enhance customer profiling and maximise marketing channels. The role has a highly flexible hybrid / remote working environment - 1-2 days per quarter onsite in Nottingham (fully expensed) Key Responsibilities: Analyse and interpret data from multiple sources (Digital / 3rd Parties / Customer) to improve performance, budget efficiency, and ROI. Track key customer KPIs and support acquisition and retention strategies through A/B testing and data insights. Conduct statistical analysis to identify trends, patterns, and outliers that inform strategic decisions. Present complex data in clear, actionable formats for various stakeholders. Build and maintain dashboards and reports using Excel, Power BI, Tableau, or similar tools. Manage relationships with external lead generation partners. Collaborate with cross-functional teams to deliver data-driven solutions. Profile Degree in relevant subject (Data Science, Statistics, Economics or similar degree) (Essential) 3+ years' experience in the Financial Services Industry (Essential) Proficiency in Excel (Essential) Proficiency in Python, SQL or other programming languages (Essential) Ability to communicate technical insights to non-technical audiences effectively (Essential) Detail-oriented and process-driven with a focus on continuous improvement (Essential) Comfortable working in a fast-paced, evolving environment (Essential) Statistical Methods Knowledge (Desirable) Experience using Salesforce and data visualisation tools (Desirable) Job Offer Competitive salary range of 35,000 to 45,000 per annum. Comprehensive pension scheme to support your future. Generous holiday allowance to maintain a healthy work-life balance. Opportunities for career growth in a rapidly expanding team A highly flexible Hybrid working arrangement If you are passionate about analytics and keen to make an impact, we encourage you to apply for this permanent role with a high growth organisation.

We're looking for a skilled Salesforce Developer to support the ongoing development and optimisation of key Salesforce platforms, with a strong focus on Service Cloud , Field Service Lightning (FSL) , and Experience Cloud . Key Responsibilities: Design, develop and maintain custom Salesforce solutions across Service Cloud, FSL, and Experience Cloud Collaborate with internal teams to gather requirements and translate them into scalable technical solutions Build and maintain Apex classes, triggers, Lightning Web Components (LWC), and Visualforce pages Integrate Salesforce with third-party systems and APIs Ensure best practices in performance, security, and compliance across the Salesforce ecosystem Required Experience: Proven commercial experience as a Salesforce Developer Hands-on expertise with Service Cloud, Field Service Lightning (FSL), and Experience Cloud Strong Apex, LWC, and SOQL development skills Solid understanding of Salesforce data model and security architecture Comfortable working independently and engaging with stakeholders remotely

Head of Systems Development We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we re looking for a Head of Systems Development to ensure the systems estate operates efficiently and securely to help deliver the digital transformation strategy. Could that be you? If leading a high-performing technical team to deliver innovative, reliable, and scalable systems solutions motivates you, and seeing technology enable business transformation and deliver measurable outcomes gives you a sense of achievement, we would be very interested in learning more about your experience and expertise. Here s why you ll love this role - Lead and inspire a talented team of developers, architects, analysts, and testers ( Salesforce & non Salesforce) - Shape and deliver Quickline s digital transformation strategy. - Work with cutting edge OSS/BSS and IT systems across a dynamic enterprise. - Collaborate with senior leadership to drive data driven decision-making. - Play a pivotal role in ensuring secure, reliable, and compliant systems. Here s why you ll be great in this role - Proven experience leading software development or IT operations teams in complex environments. - Thrives in fast paced settings and excels at driving organizational change. - Strong strategic mindset paired with operational execution skills. - Effective communicator and collaborator across diverse teams and stakeholders. - Passionate about leveraging technology to deliver exceptional customer experiences. The benefits - Pension 5% employer / 5% employee contribution. - Health Cashback Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy up to 3 additional days annual leave - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular Lunch & Learns - Social Events Summer and End of Year parties etc. - Customer Obsessed Awards - Regular opportunities to win! and more. Note to agencies Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ( ATS ). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role

Salesforce Developer (SC Cleared) Salesforce Developer - Public Sector (Inside IR35, SC Cleared) Day Rate: 620- 665 (Inside IR35, via umbrella) Contract Length: 6 months Location: Mainly remote, with occasional (ad hoc) travel to London Clearance: Active SC Clearance required (cannot start until transfer confirmed) The Opportunity We are seeking an experienced Salesforce Developer to join a major public sector digital transformation programme. You will work within a secure government environment, delivering and enhancing solutions on the Salesforce platform. This role offers the chance to work with cutting-edge Salesforce Industry Cloud technologies while contributing to a high-impact national project. Key Responsibilities Develop Salesforce Industry Cloud solutions using Public Sector Solutions (PSS) Build and configure OmniStudio components (OmniScripts, FlexCards, DataRaptors, Integration Procedures) Implement Flows, Apex classes , and Lightning Web Components (LWC) Support CI/CD pipelines using Git and collaborate via Jira and Confluence Work with stakeholders to design scalable, sustainable solutions following best practice Ensure testing, documentation, and quality standards are maintained Experience and Skills Required 5+ years of Salesforce development experience (Public Sector or Industries Cloud preferred) Strong hands-on skills with OmniStudio and Public Sector Solutions Proven experience in Apex , Flows , and LWC Understanding of Salesforce security and sharing model Experience with integration (MuleSoft, APIGEE) desirable Familiarity with automated testing tools (Provar, Selenium) advantageous Salesforce certifications such as Platform Developer , App Builder , or Public Sector Solutions Accredited Professional are highly desirable Additional Information Inside IR35 (via umbrella) 6-month initial contract with likely extension Mainly remote role with occasional travel to London Candidates must hold current SC Clearance and be willing to transfer it prior to starting

Salesforce Developer (SC Cleared) Salesforce Developer - Public Sector (Inside IR35, SC Cleared) Day Rate: £620-£665 (Inside IR35, via umbrella) Contract Length: 6 months Location: Mainly remote, with occasional (ad hoc) travel to London Clearance: Active SC Clearance required (cannot start until transfer confirmed) The Opportunity We are seeking an experienced Salesforce Developer to join a major public sector digital transformation programme. You will work within a secure government environment, delivering and enhancing solutions on the Salesforce platform. This role offers the chance to work with cutting-edge Salesforce Industry Cloud technologies while contributing to a high-impact national project. Key Responsibilities Develop Salesforce Industry Cloud solutions using Public Sector Solutions (PSS) Build and configure OmniStudio components (OmniScripts, FlexCards, DataRaptors, Integration Procedures) Implement Flows, Apex classes , and Lightning Web Components (LWC) Support CI/CD pipelines using Git and collaborate via Jira and Confluence Work with stakeholders to design scalable, sustainable solutions following best practice Ensure testing, documentation, and quality standards are maintained Experience and Skills Required 5+ years of Salesforce development experience (Public Sector or Industries Cloud preferred) Strong hands-on skills with OmniStudio and Public Sector Solutions Proven experience in Apex , Flows , and LWC Understanding of Salesforce security and sharing model Experience with integration (MuleSoft, APIGEE) desirable Familiarity with automated testing tools (Provar, Selenium) advantageous Salesforce certifications such as Platform Developer , App Builder , or Public Sector Solutions Accredited Professional are highly desirable Additional Information Inside IR35 (via umbrella) 6-month initial contract with likely extension Mainly remote role with occasional travel to London Candidates must hold current SC Clearance and be willing to transfer it prior to starting

Salesforce Developer - Apex / LWC / SOQL / REST APIs Salesforce, Apex, Lightning Web Components (LWC), SOQL, SOSL, REST APIs, SFDX Salary up to £70k Hybrid - 2 days in the office in Chester For more information, please email me directly at or call on / Who We Are: We're a tech-driven team modernising our internal platforms and customer support capabilities. Working in agile, cross-functional squads, we're reimagining how our systems scale, with Salesforce at the core. We're now looking for a Salesforce Developer to help lead this transformation and deliver outstanding user experiences. Who We're Seeking: We're seeking a Salesforce Developer with strong Apex skills and hands-on experience in Service Cloud . You'll be working alongside Product Owners, BAs, QAs, and engineers to design, build, and deploy scalable features that improve the customer journey. You'll bring a deep understanding of Lightning Web Components (LWC) , SOQL , and Salesforce APIs , and ideally have experience working in fast-paced, agile environments. Benefits: Salary up to £70,000 25 days holiday + bank holidays Contributory pension scheme Collaborative team culture with influence over tech direction Career progression and Salesforce certification support Flexible hybrid working What Happens Next? Please either apply online or email me directly at . For more information, feel free to call me on . By applying, you consent to us processing your details for this vacancy only. We look forward to hearing from you! Key Skills: Salesforce, Apex, Lightning Web Components (LWC), SOQL, SOSL, REST APIs, SFDX, CI/CD, Agile, Service Cloud, Declarative Tools, API Integration

Salesforce QA Tester £225 - £275 Outside IR Months Remote We're recruiting an experienced Manual Salesforce QA / Tester to support our client on a contract basis. This 12-month contract is determined as Outside IR35 and offers a daily rate of £225 - £275 per day. This role can be completed on a fully remote basis. Key Requirements Proven experience in manual or automation testing roles within the Salesforce ecosystem . Strong understanding of Salesforce platforms including Sales Cloud , Experience Cloud , and Field Service (FSL). Previous experience testing ServiceMax modules and NetSuite is beneficial. Ability to write and execute test cases, log defects, and collaborate closely with developers and stakeholders. Strong command of tools such as Jira , TestRail , or similar for test management and defect tracking. Excellent attention to detail and a methodical approach to testing complex workflows and integrations. What to do next If this Salesforce and Manual Salesforce QA role sounds like a good fit, please apply with your most up-to-date CV and I'll be in touch. Salesforce QA Tester £225 - £275 Outside IR Months Remote

Data AnalystContract: Inside IR35 Location: Milton Keynes (3 Days/Week) Duration: 12 Months Rate: £515 / Day We are seeking a skilled Data Analyst / BI Developer to join a dynamic Business Intelligence team supporting stakeholders across a large and complex organisation. This is a fantastic opportunity for a senior-level analyst to contribute to a strategic transformation project shaping the future of reporting, performance management, and business intelligence. This role blends hands-on data analysis, BI development, and stakeholder engagement with exposure to more strategic initiatives, making it ideal for someone who wants to apply technical expertise while influencing business-wide change. Key Responsibilities Support delivery of a new reporting strategy , including KPI frameworks and reporting standards. Work with stakeholders to define requirements and deliver clear, accurate, and impactful outputs. Provide support to the management team, including ad hoc strategic projects. Maintain and improve reporting capabilities, producing professional dashboards, reports, and management information. Conduct quantitative and qualitative analysis, investigating anomalies and trends to inform decisions. Present evidence-based insights and recommendations in a clear, compelling way. Support MS Project Online administration and ServiceNow service management activities. Candidate Profile We are looking for someone who is proactive, analytical, and business-focused , with the ability to see the bigger picture and assess the wider impact of change. You should be confident engaging with stakeholders at all levels, comfortable balancing competing priorities, and able to deliver accurate, high-quality outputs - whether from a detailed brief or helping shape requirements from scratch. Essential Skills & Experience Advanced technical expertise in M365 (SharePoint, MS Projects Online, Excel, Project), Power BI (or similar) , and SQL Server . Proven experience in BI development and data analysis, handling large datasets and producing high-quality reports and dashboards. Familiarity with systems such as Salesforce CRM, Oracle, and ServiceNow (or similar). Strong analytical skills, able to present complex information clearly and effectively. Experience in change management and impact assessment relating to systems and data. Excellent interpersonal and communication skills, including managing difficult conversations constructively. Confident decision-making based on evidence and analysis. Strong report writing and documentation skills. Effective stakeholder engagement to gather and refine requirements. Solid project management, organisation, and prioritisation skills; able to deliver under pressure. Attention to detail while maintaining awareness of the wider business context. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Salesforce ServiceMax Developer £300 - £400 Outside IR Months Remote We're recruiting an experienced Salesforce and ServiceMax Developer to support our client on a contract basis. This 12-month contract is determined as Outside IR35 and offers a daily rate of £300 - £400 per day. This role can be completed on a fully remote basis. Key Requirements Strong experience in previous roles as a Salesforce Developer . Proven experience as a Salesforce Developer with strong proficiency in Apex , Visualforce , triggers , classes , and Data Loader . Hands-on experience with ServiceMax , including Service Flow Manager ( SFM ) and ServiceMax Go (iOS/Windows). Solid understanding of the Salesforce ecosystem, including Sales Cloud , Experience Cloud, and Field Service . What to do next If this Salesforce and ServiceMax Developer role sounds like a good fit, please apply with your most up-to-date CV and I'll be in touch. Salesforce ServiceMax Developer £300 - £400 Outside IR Months Remote

Scrum Master Inside IR35 - Hybrid We are seeking a hands-on, delivery-focused Scrum Master to support a large-scale Salesforce implementation . You'll work closely with a multinational delivery team -including developers in India, US-based partners, and UK business stakeholders-to drive delivery, ensure alignment across teams, and maintain project momentum. This role requires someone to manage communication and coordination across time zones, ensuring business priorities are clearly understood and effectively translated into technical deliverables. Key Responsibilities: Act as Scrum Master for Salesforce delivery teams, ensuring agile ceremonies run effectively and to purpose. Work closely with BA's, Product Owners, and technical teams to ensure user stories are clearly defined, refined, and ready for development. Drive accountability and progress- chasing blockers, incomplete stories, and delivery gaps as needed. Facilitate communication across teams in the UK, US, and India , ensuring alignment and timely issue resolution. Identify delivery bottlenecks and bring the right people together to address them. Support business and technical teams in breaking down requirements into actionable, well-documented stories. Maintain focus on delivery timelines, quality, and stakeholder satisfaction in a pressured, fast-paced environment . Go beyond traditional Scrum Master duties when needed-acting as a delivery lead or project coordinator to keep things on track. Skills & Experience: Proven experience as a Scrum Master or Delivery Lead in complex, cross-functional technology projects. Strong organisational, facilitation, and communication skills. Experience managing distributed/multinational teams . Confident in working with business stakeholders, BA's, and technical teams . Comfortable driving accountability and ensuring delivery commitments are met. Salesforce project experience preferred but not essential -delivery discipline and stakeholder management are key. Insurance industry experience is a plus. Scrum Master Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Have you had a career break of 12+ months? Do you have 5+ years of commercial experience in industry? Are you ready to re-join the workforce with training and career coaching included? Then you'll want to hear about the UK's leading Returners Programme and the opportunities to join our Software Engineering Practice. Our Returners Programme is specifically designed to support professionals returning to work after a career break. Having restarted over 550 careers since 2016, our Returners Team are here to support you through every stage of the journey, ensuring you have the confidence, skills and opportunity to step back into a successful and rewarding career in business or technology. You'll be joining FDM as a Consultant within our Software Engineering Practice, where you will be delivering large-scale projects for our clients across a wide range of sectors and specialist areas. You could see yourself taking on the role of Software Engineer, QA Engineer, Cloud Developer, DevOps/SRE and more. Whatever your experience, we can help you progress from where you left off, whether at mid, senior or lead consultant level. Within the FDM Skills Lab you'll receive upskilling in programming languages and leading vendor technologies, like Microsoft and AWS, to help refresh your skills and build on your experience. There are progression opportunities towards Principal Consultant level and the opportunity to explore diverse roles and assignments for a range of global companies in your return to the workforce. Ready to launch the next phase of your career? At FDM, we find driven people from diverse backgrounds. Dedicated to your continuous growth, we offer a non-linear career journey with our Skills Lab helping guide you to the future you want. Your skillsets will grow. Clients will value your increased expertise. And your career will thrive exponentially. Minimum qualifications Looking to return to work after a break in your career of 1+ year At least 5 years of previous commercial industry experience A strong aptitude and interest in business and technology Commitment to at least two years of full-time employment with FDM The right to work in the UK Why join us? Career coaching, mentoring and access to upskilling throughout your entire FDM career Initial upskilling pre-assignment that has been accredited by TechSkills Assignments with global companies and opportunities to work abroad Opportunity to obtain certifications from Microsoft, Salesforce, Cisco and more About Us We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 2,500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Salesforce Developer - 6-Month Contract Location: Midlands (2 Days On-Site / 3 Days Remote) Contract Type: Outside IR35 Industry: Healthcare Start Date: 1/11/2025 I'm working closely with a leading healthcare organisation in the Midlands that is undergoing a critical transformation of their Salesforce ecosystem. They're looking for an experienced Salesforce Developer to support a key project unpicking a heavily integrated Service Cloud instance, while also helping to scope and build out a brand-new Health Cloud implementation. Key Responsibilities: Analyse and untangle a complex, heavily integrated Salesforce Service Cloud setup. Work closely with Solution and Enterprise Architects to help scope, shape, and estimate the upcoming project phases. Collaborate with cross-functional teams to understand the current architecture and drive improvements. Assist in the design and development of a greenfield Health Cloud implementation. Build scalable, maintainable solutions using Apex, LWC, and Salesforce APIs. Support integration efforts with both internal systems and third-party platforms. Experience Needed Strong hands-on development experience with Salesforce, particularly Service Cloud. A track record of working in heavily integrated Salesforce environments. Solid skills in Apex, Lightning Web Components (LWC), Visualforce, and REST/SOAP APIs. Experience collaborating with technical architects and delivery teams. Exposure to Health Cloud is a nice-to-have, but not essential.

We are seeking a highly experienced genesis cloud architect with 15 years of experience to join our team. As a genesis cloud architect you will be responsible for designing an architecting Genesys Cloud Solutions based on business requirements and technical considerations. You will collaborate with stakeholders lead the implementation and configuration of Genesys Cloud solutions and oversee the integration with other systems and applications. Additionally you will provide technical guidance and support troubleshoot complex technical issues and stay up to date with the latest genesis cloud features and capabilities. Responsibilities: Design and architect Genesys Cloud solutions based on business requirements and technical considerations Collaborate with stakeholders including business analysts developers an infrastructure teams to understand project objectives and create robust genesis cloud designs Lead the implementation and configuration of genesis cloud solutions ensuring they align with best practices and industry standard. Oversee the integration of Genesys Cloud with other systems and applications such as CRM platforms contact centre tools and databases Define and document technical specification system configurations and workflows Provide technical guidance and support to development teams during the implementation and testing phases Troubleshoot and resolve complex technical issues related to Genesys Cloud deployments. Stay up to date with the latest Genesys Cloud features and capabilities and recommend innovative solutions to enhance customer experience and contact centre efficiency. Conduct performance assessments capacity planning and security reviews for Genesys Cloud environments. Desired skills Should have strong knowledge and hands on experience or 15 years with Genesys Cloud architecture and implementation Strong knowledge of Customer Service Operations and experience in leading Customer Service Operations assessment benchmarking Experience implementing multi-channel self-service IVR and Omni channel orchestrations routing using Genesys CloudEngage suite In depth knowledge and hands on experience with Voice and Non-Voice applications solutioning using tools like Genesys Administrator architect composer designer Proven ability to identify customer needs through technical benefits assessments and build the business value of the solution. Knowledge of on-premises on-cloud hybrid cloud and cloud economics including pricing strategy of different solutions Experience in Genesys Cloud administration and application experience using Gensys Architect Composer Designer and Genesys Framework Components. Experience in Assessment Designing and implementation of Genesys CX or Migration to Genesys CX from other contact centre technologies or on-prem Genesys Handon experience with embedding Genesys dialer into SAAS Application like Salesforce, Zendesk, ServiceNow and custom Apps. Handson experience with the implementation of Virtual Agent assist knowledge base caller Intent Identification capabilities in Genesys Experience in integrating Genesys with AWS lambda or using Genesys Data action to retrieve data from Database or API

Salesforce Developer (Vlocity) We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we're on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and we're looking for a Salesforce Developer ideally with Telecoms industry experience and having worked on Vlocity. Could that be you? If Salesforce gets you out of bed in the morning, and implementing solutions puts a smile on your face then we would love to find out more about you. Here's why you'll love this role - Working with the Quickline development lifecycle to produce high quality salesforce development and change - Work with the BA function to ensure the team has accurate and understood requirements - Application development, including basic Visualforce pages/lightning pages. - Execute backlog items to introduce defined change and development of the Qforce platform whilst adhering to Salesforce best practices. Here's why you'll be great in this role - You will be a certified Salesforce Platform Developer - Have previous experience developing Salesforce implementations in high pace environments - You must have experience across Salesforce Comms Cloud, within Telecoms Industry The benefits - Pension - 5% employer / 5% employee contribution. - Health Cashback Scheme - Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy up to 3 additional days annual leave - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular 'Lunch & Learns' - Social Events - Summer and End of Year parties etc. - Customer Obsessed Awards - Regular opportunities to win! Please note:You must have the right to work in the UK in order to be successfully appointed to this role Note to agencies - Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ("ATS"). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page.

AI Agent Developer - Leeds Hybrid Salary £80,000 Are you passionate about pushing the boundaries of AI? Do you thrive on creating intelligent agents that can think, learn, and act independently? We're looking for a visionary AI Agent Developer to design, build, and deploy cutting-edge autonomous systems that revolutionize how businesses operate. What You'll Do Craft Intelligent Agents: Design and develop AI agents that automate complex tasks across diverse business areas : finance, operations, customer experience, and more. Build Multi-Agent Ecosystems: Develop collaborative agents capable of reasoning, planning, and interacting seamlessly with APIs, databases, and human users. Innovate Continuously: Implement advanced memory systems, tool integrations, and feedback loops to enable agents that learn and improve autonomously. Deploy at Scale: Integrate your agents into enterprise ecosystems (ERP, CRM, financial platforms) and deploy on cloud platforms like Azure, AWS, or GCP with robust observability. Collaborate & Influence: Partner with data scientists, product managers, and stakeholders to translate complex business needs into intelligent, autonomous workflows. Champion Ethical AI: Ensure your agents comply with regulations (GDPR, financial compliance) and guard against bias, hallucinations, and misuse. What You Bring Technical Mastery: Strong skills in Python, JavaScript, or similar languages. LLM & Agent Expertise: Hands-on experience with LLMs (OpenAI, Anthropic, Mistral) and agent frameworks. Advanced Tools: Familiarity with vector databases, RAG pipelines, prompt engineering, REST APIs, cloud deployment, and containerization (Docker/Kubernetes). Domain Knowledge: Experience in one or more business domains such as finance, housing, operations, or customer service. Preferred Extras: Degree in Computer Science, AI, Data Science, or related fields. Experience with LangChain, CrewAI, Autogen, MLOps, CI/CD, and enterprise systems like SAP, Oracle, or Salesforce. How You'll Measure Success Number of intelligent agents deployed and adopted. Significant reduction in manual effort and process time. Accuracy, reliability, and continuous improvement of agent outputs. High stakeholder satisfaction and measurable business impact. If this role sounds like your next career move click "APPLY" or email

Salesforce Marketing Cloud Developer £500 - £550 Outside IR35 6 Months Hybrid London We're recruiting an experienced Salesforce Marketing Cloud Developer to support our client on a contract basis. This 6-month contract is determined as Outside IR35 and offers a daily rate of £500 - £550 per day. This role requires hybrid work in London 3 days a week as a non-negotiable. Key Requirements Deep understanding of Salesforce Marketing Cloud including optimisation, administration, tools, and integrations Skilled in executing dynamic multi-channel campaigns with personalisation and automation including Journey Builder Proficient in AMPscript , HTML , CSS , and SQL for dynamic and personalised content Strong knowledge of Salesforce ecosystem including Commerce Cloud and core CRM Manage integrations between Loyalty , Marketing Cloud and other 3rd Party platforms. Ability to implement testing frameworks, Ad studio and Datorama Confident in technical and non-technical stakeholder engagement as well as the support of international CRM teams. What to do next If this Senior Marketing Cloud Developer role sounds like a good fit, please apply with your most up-to-date CV and I'll be in touch. Salesforce Marketing Cloud Developer £500 - £550 Outside IR35 6 Months Hybrid London