Cyber Security Lead Oxfordshire - Hybrid - 2 days per week (Flexible) 50k - 60k plus Benefits Our Client are an award-winning leading IT company offering complete outsourced IT solutions to organisations across the UK and Europe. Based in Oxfordshire they provide a comprehensive range of support services, software and hardware solutions to major blue-chip clients and their technicians are highly skilled in planning, implementing and trouble shooting. They strive to become one of the top places to work in the UK - in fact, they believe that they already are! Most of the team have been here for years, have built a terrific career, and as corny as it may sound, they really do call themselves the Planet Family. They welcome new people to the team all the time, from all backgrounds and all levels of experience. They are able to attract talent to our business by investing in staff training and staff rewards, which has become a bedrock of our success. This initiative has resulted in staff becoming even better at what they do, great staff retention and greater company buy-in from the team. As part of this strategy, the more staff learn via official courses, the better the service and the more we reward them. Primary Purpose The Security Lead is both the client-facing strategist and the internal accountable owner of security within the MSP. They lead Quarterly Security Reviews (QSRs), own the client risk register and exception process, and ensure services are delivered in line with frameworks such as Cyber Essentials, ISO27001, and NIST. Internally, the Security Lead is accountable for the MSP's own security posture ensuring tools, processes, and teams meet the same standards we deliver to clients. They monitor measurable posture metrics (e.g., Microsoft Secure Score, Vulnerability etc.), ensure continuous improvement, and keep the MSP's security practice relevant through ongoing training, certifications, and emerging threat awareness. While day-to-day execution is delegated to Security Analysts and service teams, the Security Lead owns security end-to-end: identifying risks, embedding controls, and ensuring compliance is demonstrable. Key Responsibilities Client-Facing Lead Quarterly Security Reviews (QSRs), presenting patch/vulnerability posture, incidents, compliance status, and risk register updates. Translate technical security risks into clear business impact and outcomes. Own the client exception process, ensuring risks are documented, communicated, and signed off. Support Account Managers and Strategic Partnership Managers in roadmap and IT strategy sessions. Act as the strategic security escalation point for clients when risks require senior involvement. Internal MSP Security Own the MSP's internal security frameworks and certifications (e.g., CE+, ISO, SOC 2). Oversee patching, vulnerability, and risk management of MSP-owned infrastructure and tools. Ensure MSP's technology stack (RMM, XDR, PSA, backup, etc.) is securely deployed and monitored. Drive staff security awareness, training, and compliance with secure processes. Delegate operational tasks to Security Analysts while retaining accountability for end-to-end outcomes. Governance & Standards Maintain the client and internal risk registers. Define and evolve gold-standard security "whitepapers" for projects and BAU. Sign off security requirements for project scope/designs that impact compliance or frameworks. Collaborate with Service Delivery Manager and Project Delivery Manager to ensure security is embedded in BAU, change control, and project execution. Monitor and report on client posture metrics (e.g., Microsoft Secure Score, M365 compliance dashboards). Drive continuous posture improvement across client environments. Team Leadership & Growth Mentor and develop Security Analysts. Ensure team certifications remain up to date (minimum 2 per year per Analyst). Lead internal knowledge-sharing sessions to keep the team and wider MSP relevant against new threats and frameworks. Champion automation (RPA/AI) in evidence gathering, reporting, and triage. Identify scale points for growing the Security Practice (e.g., Security Architect, more Analysts). Behaviors Required Strategic Thinking - able to translate technical risks into business outcomes and align security initiatives with client goals and budgets. Strong Governance Mindset - experienced in managing frameworks (Cyber Essentials, ISO27001, NIST) and embedding them into MSP operations and client environments. Risk Communication - skilled at presenting complex security issues clearly to non-technical stakeholders, both internally and at client leadership level. Technical Depth - hands-on understanding of vulnerability management, patch governance, endpoint security (EDR/XDR), and cloud (M365/Azure security). Analytical Skills - capable of interpreting scan results, posture metrics (e.g., Microsoft Secure Score), and incident trends into actionable insights. Delegation & Leadership - experienced in mentoring Analysts and delegating effectively while retaining accountability for outcomes. Collaboration - able to work cross-functionally with Service Delivery, Projects, Account Managers, and vendors to embed security consistently. Continuous Learning - committed to staying current with evolving threats, frameworks, and technologies, and ensuring the team is trained and certified. Client-Facing Confidence - comfortable leading Quarterly Security Reviews (QSRs), participating in roadmap sessions, and engaging with C-level stakeholders. Change Agent - able to influence internal teams and clients to adopt best practice, even when it means shifting established ways of working. Person Specification: Minimum 5+ years in IT security or MSP environment. Strong knowledge of Cyber Essentials, ISO27001, or NIST frameworks. Experience with patch/vulnerability management governance. Ability to communicate technical risks in business language. Proven ability to run client-facing reviews or presentations. Desirable CISSP, CISM, or equivalent certifications. Experience delivering or auditing compliance frameworks. Familiarity with RMM/XDR/EDR, SIEM, and vulnerability scanning platforms. Experience leading small teams (mentoring, guiding). Exposure to incident response and tabletop exercises. What Success Looks Like: Success means the Security Lead is recognised by clients as a trusted advisor who simplifies security into business language. All client and internal risks are captured, visible, and acted upon with no blind spots. QSRs consistently deliver actionable improvements that feed into roadmaps and IT strategy, while client security posture measurably improves quarter-on-quarter (demonstrated in metrics such as Microsoft Secure Score, CE+ readiness, and vulnerability closure rates). Internally, the MSP leads by example: our own systems, tools, and processes are secure, audit-ready, and improving over time. The Security Lead ensures their team is certified, trained, and ahead of industry changes, delegating operational execution while embedding governance across service, INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
23/10/2025
Full time
Cyber Security Lead Oxfordshire - Hybrid - 2 days per week (Flexible) 50k - 60k plus Benefits Our Client are an award-winning leading IT company offering complete outsourced IT solutions to organisations across the UK and Europe. Based in Oxfordshire they provide a comprehensive range of support services, software and hardware solutions to major blue-chip clients and their technicians are highly skilled in planning, implementing and trouble shooting. They strive to become one of the top places to work in the UK - in fact, they believe that they already are! Most of the team have been here for years, have built a terrific career, and as corny as it may sound, they really do call themselves the Planet Family. They welcome new people to the team all the time, from all backgrounds and all levels of experience. They are able to attract talent to our business by investing in staff training and staff rewards, which has become a bedrock of our success. This initiative has resulted in staff becoming even better at what they do, great staff retention and greater company buy-in from the team. As part of this strategy, the more staff learn via official courses, the better the service and the more we reward them. Primary Purpose The Security Lead is both the client-facing strategist and the internal accountable owner of security within the MSP. They lead Quarterly Security Reviews (QSRs), own the client risk register and exception process, and ensure services are delivered in line with frameworks such as Cyber Essentials, ISO27001, and NIST. Internally, the Security Lead is accountable for the MSP's own security posture ensuring tools, processes, and teams meet the same standards we deliver to clients. They monitor measurable posture metrics (e.g., Microsoft Secure Score, Vulnerability etc.), ensure continuous improvement, and keep the MSP's security practice relevant through ongoing training, certifications, and emerging threat awareness. While day-to-day execution is delegated to Security Analysts and service teams, the Security Lead owns security end-to-end: identifying risks, embedding controls, and ensuring compliance is demonstrable. Key Responsibilities Client-Facing Lead Quarterly Security Reviews (QSRs), presenting patch/vulnerability posture, incidents, compliance status, and risk register updates. Translate technical security risks into clear business impact and outcomes. Own the client exception process, ensuring risks are documented, communicated, and signed off. Support Account Managers and Strategic Partnership Managers in roadmap and IT strategy sessions. Act as the strategic security escalation point for clients when risks require senior involvement. Internal MSP Security Own the MSP's internal security frameworks and certifications (e.g., CE+, ISO, SOC 2). Oversee patching, vulnerability, and risk management of MSP-owned infrastructure and tools. Ensure MSP's technology stack (RMM, XDR, PSA, backup, etc.) is securely deployed and monitored. Drive staff security awareness, training, and compliance with secure processes. Delegate operational tasks to Security Analysts while retaining accountability for end-to-end outcomes. Governance & Standards Maintain the client and internal risk registers. Define and evolve gold-standard security "whitepapers" for projects and BAU. Sign off security requirements for project scope/designs that impact compliance or frameworks. Collaborate with Service Delivery Manager and Project Delivery Manager to ensure security is embedded in BAU, change control, and project execution. Monitor and report on client posture metrics (e.g., Microsoft Secure Score, M365 compliance dashboards). Drive continuous posture improvement across client environments. Team Leadership & Growth Mentor and develop Security Analysts. Ensure team certifications remain up to date (minimum 2 per year per Analyst). Lead internal knowledge-sharing sessions to keep the team and wider MSP relevant against new threats and frameworks. Champion automation (RPA/AI) in evidence gathering, reporting, and triage. Identify scale points for growing the Security Practice (e.g., Security Architect, more Analysts). Behaviors Required Strategic Thinking - able to translate technical risks into business outcomes and align security initiatives with client goals and budgets. Strong Governance Mindset - experienced in managing frameworks (Cyber Essentials, ISO27001, NIST) and embedding them into MSP operations and client environments. Risk Communication - skilled at presenting complex security issues clearly to non-technical stakeholders, both internally and at client leadership level. Technical Depth - hands-on understanding of vulnerability management, patch governance, endpoint security (EDR/XDR), and cloud (M365/Azure security). Analytical Skills - capable of interpreting scan results, posture metrics (e.g., Microsoft Secure Score), and incident trends into actionable insights. Delegation & Leadership - experienced in mentoring Analysts and delegating effectively while retaining accountability for outcomes. Collaboration - able to work cross-functionally with Service Delivery, Projects, Account Managers, and vendors to embed security consistently. Continuous Learning - committed to staying current with evolving threats, frameworks, and technologies, and ensuring the team is trained and certified. Client-Facing Confidence - comfortable leading Quarterly Security Reviews (QSRs), participating in roadmap sessions, and engaging with C-level stakeholders. Change Agent - able to influence internal teams and clients to adopt best practice, even when it means shifting established ways of working. Person Specification: Minimum 5+ years in IT security or MSP environment. Strong knowledge of Cyber Essentials, ISO27001, or NIST frameworks. Experience with patch/vulnerability management governance. Ability to communicate technical risks in business language. Proven ability to run client-facing reviews or presentations. Desirable CISSP, CISM, or equivalent certifications. Experience delivering or auditing compliance frameworks. Familiarity with RMM/XDR/EDR, SIEM, and vulnerability scanning platforms. Experience leading small teams (mentoring, guiding). Exposure to incident response and tabletop exercises. What Success Looks Like: Success means the Security Lead is recognised by clients as a trusted advisor who simplifies security into business language. All client and internal risks are captured, visible, and acted upon with no blind spots. QSRs consistently deliver actionable improvements that feed into roadmaps and IT strategy, while client security posture measurably improves quarter-on-quarter (demonstrated in metrics such as Microsoft Secure Score, CE+ readiness, and vulnerability closure rates). Internally, the MSP leads by example: our own systems, tools, and processes are secure, audit-ready, and improving over time. The Security Lead ensures their team is certified, trained, and ahead of industry changes, delegating operational execution while embedding governance across service, INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Walter Everett is a specialist recruitment agency, and we are currently supporting our client in the search for a talented and driven Technical Support Engineer - Network and Security to join their team in Glasgow. What You'll Be Doing Key Responsibilities Technology Administration and Operations Carry out configuration tasks in compliance with technical and security policies. Deliver accurate and timely support for queries, incidents, events, and change requests. Proactively monitor infrastructure and resolve issues. Respond to and recover from incidents in line with service level agreements. Participate in an on-call rota to ensure 24x7 operational support. Software Management Perform maintenance on systems, including patching and version updates. Support audits and capacity planning activities. Analyse and mitigate security vulnerabilities. Project Support Assist with project-related infrastructure changes and modernisation. Create and maintain technical documentation for design, build, and operational procedures. Support environment automation to streamline deployments and configurations. What Experience You'll Bring Skills and Experience You'll have a proven track record in supporting infrastructures across a range of technologies. Experience with the following is highly desirable: Security: Cisco (LAN/WAN/WLAN/Telephony), Fortinet (WAN / SD-WAN), Check Point, Palo Alto, Infoblox (DHCP & DNS), Bluecoat, Zscaler Load Balancing & Proxies: Citrix NetScaler or similar Tools & Platforms: Experience with Catalyst Center, FortiManager, Panorama Scripting/Automation: PowerShell, Terraform, Ansible (or similar) ITSM Systems: Familiarity with support ticketing platforms Competencies & Attributes Strong communicator, both verbal and written, with the ability to explain technical details to various audiences. Excellent interpersonal skills and ability to thrive under pressure. Client-centric mindset with a drive to provide excellent service throughout the client journey. Eagerness to stay current with emerging technologies and best practices. Fast learner with a proactive attitude. Qualifications & Requirements Relevant IT certifications (e.g., Cisco CCNA+, Fortinet FCA+, Check Point CCSA+) Hold or be willing to complete BS7858 clearance Valid UK Driving Licence (travel required) This is an excellent opportunity to be part of a dynamic team within a business that values innovation, collaboration, and growth. If you're a hands-on, motivated engineer looking to contribute to exciting projects with real-world impact, we'd love to hear from you. Apply now or reach out to Walter Everett for more information. Reasonable Adjustments We are committed to ensuring an inclusive recruitment process. If you require any reasonable adjustments during the hiring process or to perform this role, please let us know and we will do our best to accommodate your needs.
22/10/2025
Full time
Walter Everett is a specialist recruitment agency, and we are currently supporting our client in the search for a talented and driven Technical Support Engineer - Network and Security to join their team in Glasgow. What You'll Be Doing Key Responsibilities Technology Administration and Operations Carry out configuration tasks in compliance with technical and security policies. Deliver accurate and timely support for queries, incidents, events, and change requests. Proactively monitor infrastructure and resolve issues. Respond to and recover from incidents in line with service level agreements. Participate in an on-call rota to ensure 24x7 operational support. Software Management Perform maintenance on systems, including patching and version updates. Support audits and capacity planning activities. Analyse and mitigate security vulnerabilities. Project Support Assist with project-related infrastructure changes and modernisation. Create and maintain technical documentation for design, build, and operational procedures. Support environment automation to streamline deployments and configurations. What Experience You'll Bring Skills and Experience You'll have a proven track record in supporting infrastructures across a range of technologies. Experience with the following is highly desirable: Security: Cisco (LAN/WAN/WLAN/Telephony), Fortinet (WAN / SD-WAN), Check Point, Palo Alto, Infoblox (DHCP & DNS), Bluecoat, Zscaler Load Balancing & Proxies: Citrix NetScaler or similar Tools & Platforms: Experience with Catalyst Center, FortiManager, Panorama Scripting/Automation: PowerShell, Terraform, Ansible (or similar) ITSM Systems: Familiarity with support ticketing platforms Competencies & Attributes Strong communicator, both verbal and written, with the ability to explain technical details to various audiences. Excellent interpersonal skills and ability to thrive under pressure. Client-centric mindset with a drive to provide excellent service throughout the client journey. Eagerness to stay current with emerging technologies and best practices. Fast learner with a proactive attitude. Qualifications & Requirements Relevant IT certifications (e.g., Cisco CCNA+, Fortinet FCA+, Check Point CCSA+) Hold or be willing to complete BS7858 clearance Valid UK Driving Licence (travel required) This is an excellent opportunity to be part of a dynamic team within a business that values innovation, collaboration, and growth. If you're a hands-on, motivated engineer looking to contribute to exciting projects with real-world impact, we'd love to hear from you. Apply now or reach out to Walter Everett for more information. Reasonable Adjustments We are committed to ensuring an inclusive recruitment process. If you require any reasonable adjustments during the hiring process or to perform this role, please let us know and we will do our best to accommodate your needs.
Umbrella Engagement - 3 -6 months - 3 days on site. Leadership / Management Role Need to be strong on Automation / Patching. Understanding around SCCM, SCOM, BMC, Ansible. Understanding of Automation Frameworks. Customer Centric. Will need to have experience of working with Offshore Resources. Operational Management of Teams - Keep Show on the Road for today but be able to build a function for tomorrow. Successful Candidate will need to have worked within a SME Fast paced environment with multiple business units. Must also have outstanding leadership skills Will suit someone who has an interest in Automation and Patching and someone who is passionate about Continuous Improvement Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
17/10/2025
Contractor
Umbrella Engagement - 3 -6 months - 3 days on site. Leadership / Management Role Need to be strong on Automation / Patching. Understanding around SCCM, SCOM, BMC, Ansible. Understanding of Automation Frameworks. Customer Centric. Will need to have experience of working with Offshore Resources. Operational Management of Teams - Keep Show on the Road for today but be able to build a function for tomorrow. Successful Candidate will need to have worked within a SME Fast paced environment with multiple business units. Must also have outstanding leadership skills Will suit someone who has an interest in Automation and Patching and someone who is passionate about Continuous Improvement Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Tools, Automation, Middleware & Patching Operations Manager Hybrid working £550-£850 per day (umbrella engagement) Our client, an industry leading national business, is looking to hire a contractor to Team lead/manage a team specialising in Automation, Middleware & Patching. Firstly, as the operations Leader, you will be responsible for managing enterprise IT operations tooling, middleware platforms, automation solutions and patching compliance. Secondly, from a future development perspective, you will also have the technical foresight to design reliable and robust systems ensuring future stability. You will lead a team of specialists to ensure operational tools and automation frameworks are effectively deployed, maintained and optimised, while driving efficiencies and ensuring secure, compliant infrastructure. This role requires a background and strong expertise in enterprise toolsets, automation technologies and patch management processes. Engagement via Umbrella Company Only; all taxes & NI deducted at source. General responsibilities Lead operations of enterprise tooling platforms including SCCM, Scorch, BMC, Ansible and MuleSoft. Define and deliver patching strategies ensuring maximum infrastructure security and compliance with regulatory requirements. Oversee middleware operations. Drive automation initiatives thus reducing manual effort to improve service delivery efficiency. Collaborate with database and storage teams to integrate tools and automation into core operations. Develop and maintain standard operating procedures for tooling, middleware and patching. Ensure consistent monitoring, reporting and compliance dashboards are in up to date and in-place for patching and tooling. Work with security and governance teams to align patching schedules with vulnerability management requirements. Provide operational reporting for Stakeholders, including compliance metrics. Manage vendor relationships and licensing agreements for tooling and middleware platforms. Required Skills & Experience Proven experience managing enterprise operations tooling, middleware and patch management. Strong expertise with SCCM, Scorch, BMC, Ansible and MuleSoft platforms. Demonstrated experience in patch management, vulnerability remediation and compliance reporting. Hands-on knowledge of automation frameworks and orchestration platforms. ITIL Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
17/10/2025
Contractor
Tools, Automation, Middleware & Patching Operations Manager Hybrid working £550-£850 per day (umbrella engagement) Our client, an industry leading national business, is looking to hire a contractor to Team lead/manage a team specialising in Automation, Middleware & Patching. Firstly, as the operations Leader, you will be responsible for managing enterprise IT operations tooling, middleware platforms, automation solutions and patching compliance. Secondly, from a future development perspective, you will also have the technical foresight to design reliable and robust systems ensuring future stability. You will lead a team of specialists to ensure operational tools and automation frameworks are effectively deployed, maintained and optimised, while driving efficiencies and ensuring secure, compliant infrastructure. This role requires a background and strong expertise in enterprise toolsets, automation technologies and patch management processes. Engagement via Umbrella Company Only; all taxes & NI deducted at source. General responsibilities Lead operations of enterprise tooling platforms including SCCM, Scorch, BMC, Ansible and MuleSoft. Define and deliver patching strategies ensuring maximum infrastructure security and compliance with regulatory requirements. Oversee middleware operations. Drive automation initiatives thus reducing manual effort to improve service delivery efficiency. Collaborate with database and storage teams to integrate tools and automation into core operations. Develop and maintain standard operating procedures for tooling, middleware and patching. Ensure consistent monitoring, reporting and compliance dashboards are in up to date and in-place for patching and tooling. Work with security and governance teams to align patching schedules with vulnerability management requirements. Provide operational reporting for Stakeholders, including compliance metrics. Manage vendor relationships and licensing agreements for tooling and middleware platforms. Required Skills & Experience Proven experience managing enterprise operations tooling, middleware and patch management. Strong expertise with SCCM, Scorch, BMC, Ansible and MuleSoft platforms. Demonstrated experience in patch management, vulnerability remediation and compliance reporting. Hands-on knowledge of automation frameworks and orchestration platforms. ITIL Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Hands-on Service Desk Manager Permanent Full Time West London - Hybrid working £55,000 - £65,000 + Private healthcare As Service Desk Manager you will be responsible for the day to day support and maintenance of all end user services Windows, M365, etc, to all offices globally, Provision of laptops and mobile devices, Supporting desktop client access to back-office applications that are supported by the applications team, End user security management. Required experience: Extensive Service Desk experience: Running a modern user centric support function in an international business. Creation, monitoring and reporting of relevant SLA and KPI metrics Acting as an ambassador to end users, and working directly with users to meet their needs Management of ITSM tools (service desk, auto deployment, patching, remote support, etc) Running a service desk on Single Point of Contact principles and managing the escalation to third line or external resource where necessary. Extensive M365 operational experience : Familiar with user provisioning and management within M365 How to deploy and support M365 endpoints in a 'cloud first' M365 native Infrastructure Hands on technical knowledge of M365 architecture and administration, and an understanding of Microsoft best practice. Managing and Governing Sharepoint in an Enterprise environment General familiarity with Microsoft stack technologies: Microsoft Windows 10/11. Microsoft Office applications support (Word, Excel, etc) o Windows server, AD, AAD, Exchange online, etc Experience working in a multinational environment: Challenges associated with supporting smaller remote offices with no on-site IT staff. Dealing with multi-time zone support Working with local in-country support to provide on-site service Device and user roll out: Quick and efficient delivery of end user devices, using auto-deployment wherever possible (including internationally) Efficient user provisioning processes based on RBAC principles and automation where possible. Familiar with Hybrid working patterns and how to provide BAU support to home and remote workers. IT Service Governance Familiar with setting up, managing and administering IT Service governance, ideally aligned with ITIL principles. Including: User provisioning and access management (Starter/movers/leavers, access reviews, etc) Change management Asset management Incident/Problem management Service catalogue, CMDB, etc End user device and software patching Familiarity with Information Security Operational management The role of service desk in incident response General familiarity with security best practice Secure by design principles, including MDM for mobiles and laptops Specific infosec skills not required, but will responsible for some elements of Infosec as they relate to end users, their devices, and the service desk. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
17/10/2025
Full time
Hands-on Service Desk Manager Permanent Full Time West London - Hybrid working £55,000 - £65,000 + Private healthcare As Service Desk Manager you will be responsible for the day to day support and maintenance of all end user services Windows, M365, etc, to all offices globally, Provision of laptops and mobile devices, Supporting desktop client access to back-office applications that are supported by the applications team, End user security management. Required experience: Extensive Service Desk experience: Running a modern user centric support function in an international business. Creation, monitoring and reporting of relevant SLA and KPI metrics Acting as an ambassador to end users, and working directly with users to meet their needs Management of ITSM tools (service desk, auto deployment, patching, remote support, etc) Running a service desk on Single Point of Contact principles and managing the escalation to third line or external resource where necessary. Extensive M365 operational experience : Familiar with user provisioning and management within M365 How to deploy and support M365 endpoints in a 'cloud first' M365 native Infrastructure Hands on technical knowledge of M365 architecture and administration, and an understanding of Microsoft best practice. Managing and Governing Sharepoint in an Enterprise environment General familiarity with Microsoft stack technologies: Microsoft Windows 10/11. Microsoft Office applications support (Word, Excel, etc) o Windows server, AD, AAD, Exchange online, etc Experience working in a multinational environment: Challenges associated with supporting smaller remote offices with no on-site IT staff. Dealing with multi-time zone support Working with local in-country support to provide on-site service Device and user roll out: Quick and efficient delivery of end user devices, using auto-deployment wherever possible (including internationally) Efficient user provisioning processes based on RBAC principles and automation where possible. Familiar with Hybrid working patterns and how to provide BAU support to home and remote workers. IT Service Governance Familiar with setting up, managing and administering IT Service governance, ideally aligned with ITIL principles. Including: User provisioning and access management (Starter/movers/leavers, access reviews, etc) Change management Asset management Incident/Problem management Service catalogue, CMDB, etc End user device and software patching Familiarity with Information Security Operational management The role of service desk in incident response General familiarity with security best practice Secure by design principles, including MDM for mobiles and laptops Specific infosec skills not required, but will responsible for some elements of Infosec as they relate to end users, their devices, and the service desk. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Tools, Automation, Middleware & Patching Ops Manager Hybrid working £550-£850 per day (umbrella engagement) Our client, an industry leading national business, is looking to hire a contractor to Team lead/manage a team specialising in Automation, Middleware & Patching. Firstly, as the operations Leader, you will be responsible for managing enterprise IT operations tooling, middleware platforms, automation solutions and patching compliance. Secondly, from a future development perspective, you will also have the technical foresight to design reliable and robust systems ensuring future stability. You will lead a team of specialists to ensure operational tools and automation frameworks are effectively deployed, maintained and optimised, while driving efficiencies and ensuring secure, compliant infrastructure. This role requires a background and strong expertise in enterprise toolsets, automation technologies and patch management processes. Engagement via Umbrella Company Only; all taxes & NI deducted at source. General responsibilities Lead operations of enterprise tooling platforms including SCCM, Scorch, BMC, Ansible and MuleSoft. Define and deliver patching strategies ensuring maximum infrastructure security and compliance with regulatory requirements. Oversee middleware operations. Drive automation initiatives thus reducing manual effort to improve service delivery efficiency. Collaborate with database and storage teams to integrate tools and automation into core operations. Develop and maintain standard operating procedures for tooling, middleware and patching. Ensure consistent monitoring, reporting and compliance dashboards are in up to date and in-place for patching and tooling. Work with security and governance teams to align patching schedules with vulnerability management requirements. Provide operational reporting for Stakeholders, including compliance metrics. Manage vendor relationships and licensing agreements for tooling and middleware platforms. Required Skills & Experience Proven experience managing enterprise operations tooling, middleware and patch management. Strong expertise with SCCM, Scorch, BMC, Ansible and MuleSoft platforms. Demonstrated experience in patch management, vulnerability remediation and compliance reporting. Hands-on knowledge of automation frameworks and orchestration platforms. ITIL Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
17/10/2025
Contractor
Tools, Automation, Middleware & Patching Ops Manager Hybrid working £550-£850 per day (umbrella engagement) Our client, an industry leading national business, is looking to hire a contractor to Team lead/manage a team specialising in Automation, Middleware & Patching. Firstly, as the operations Leader, you will be responsible for managing enterprise IT operations tooling, middleware platforms, automation solutions and patching compliance. Secondly, from a future development perspective, you will also have the technical foresight to design reliable and robust systems ensuring future stability. You will lead a team of specialists to ensure operational tools and automation frameworks are effectively deployed, maintained and optimised, while driving efficiencies and ensuring secure, compliant infrastructure. This role requires a background and strong expertise in enterprise toolsets, automation technologies and patch management processes. Engagement via Umbrella Company Only; all taxes & NI deducted at source. General responsibilities Lead operations of enterprise tooling platforms including SCCM, Scorch, BMC, Ansible and MuleSoft. Define and deliver patching strategies ensuring maximum infrastructure security and compliance with regulatory requirements. Oversee middleware operations. Drive automation initiatives thus reducing manual effort to improve service delivery efficiency. Collaborate with database and storage teams to integrate tools and automation into core operations. Develop and maintain standard operating procedures for tooling, middleware and patching. Ensure consistent monitoring, reporting and compliance dashboards are in up to date and in-place for patching and tooling. Work with security and governance teams to align patching schedules with vulnerability management requirements. Provide operational reporting for Stakeholders, including compliance metrics. Manage vendor relationships and licensing agreements for tooling and middleware platforms. Required Skills & Experience Proven experience managing enterprise operations tooling, middleware and patch management. Strong expertise with SCCM, Scorch, BMC, Ansible and MuleSoft platforms. Demonstrated experience in patch management, vulnerability remediation and compliance reporting. Hands-on knowledge of automation frameworks and orchestration platforms. ITIL Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Cyber Security Lead Oxfordshire - Hybrid - 2 days per week (Flexible) 50k - 60k plus Benefits Our Client are an award-winning leading IT company offering complete outsourced IT solutions to organisations across the UK and Europe. Based in Oxfordshire they provide a comprehensive range of support services, software and hardware solutions to major blue-chip clients and their technicians are highly skilled in planning, implementing and trouble shooting. They strive to become one of the top places to work in the UK - in fact, they believe that they already are! Most of the team have been here for years, have built a terrific career, and as corny as it may sound, they really do call themselves the Planet Family. They welcome new people to the team all the time, from all backgrounds and all levels of experience. They are able to attract talent to our business by investing in staff training and staff rewards, which has become a bedrock of our success. This initiative has resulted in staff becoming even better at what they do, great staff retention and greater company buy-in from the team. As part of this strategy, the more staff learn via official courses, the better the service and the more we reward them. Primary Purpose The Security Lead is both the client-facing strategist and the internal accountable owner of security within the MSP. They lead Quarterly Security Reviews (QSRs), own the client risk register and exception process, and ensure services are delivered in line with frameworks such as Cyber Essentials, ISO27001, and NIST. Internally, the Security Lead is accountable for the MSP's own security posture ensuring tools, processes, and teams meet the same standards we deliver to clients. They monitor measurable posture metrics (e.g., Microsoft Secure Score, Vulnerability etc.), ensure continuous improvement, and keep the MSP's security practice relevant through ongoing training, certifications, and emerging threat awareness. While day-to-day execution is delegated to Security Analysts and service teams, the Security Lead owns security end-to-end: identifying risks, embedding controls, and ensuring compliance is demonstrable. Key Responsibilities Client-Facing Lead Quarterly Security Reviews (QSRs), presenting patch/vulnerability posture, incidents, compliance status, and risk register updates. Translate technical security risks into clear business impact and outcomes. Own the client exception process, ensuring risks are documented, communicated, and signed off. Support Account Managers and Strategic Partnership Managers in roadmap and IT strategy sessions. Act as the strategic security escalation point for clients when risks require senior involvement. Internal MSP Security Own the MSP's internal security frameworks and certifications (e.g., CE+, ISO, SOC 2). Oversee patching, vulnerability, and risk management of MSP-owned infrastructure and tools. Ensure MSP's technology stack (RMM, XDR, PSA, backup, etc.) is securely deployed and monitored. Drive staff security awareness, training, and compliance with secure processes. Delegate operational tasks to Security Analysts while retaining accountability for end-to-end outcomes. Governance & Standards Maintain the client and internal risk registers. Define and evolve gold-standard security "whitepapers" for projects and BAU. Sign off security requirements for project scope/designs that impact compliance or frameworks. Collaborate with Service Delivery Manager and Project Delivery Manager to ensure security is embedded in BAU, change control, and project execution. Monitor and report on client posture metrics (e.g., Microsoft Secure Score, M365 compliance dashboards). Drive continuous posture improvement across client environments. Team Leadership & Growth Mentor and develop Security Analysts. Ensure team certifications remain up to date (minimum 2 per year per Analyst). Lead internal knowledge-sharing sessions to keep the team and wider MSP relevant against new threats and frameworks. Champion automation (RPA/AI) in evidence gathering, reporting, and triage. Identify scale points for growing the Security Practice (e.g., Security Architect, more Analysts). Behaviors Required Strategic Thinking - able to translate technical risks into business outcomes and align security initiatives with client goals and budgets. Strong Governance Mindset - experienced in managing frameworks (Cyber Essentials, ISO27001, NIST) and embedding them into MSP operations and client environments. Risk Communication - skilled at presenting complex security issues clearly to non-technical stakeholders, both internally and at client leadership level. Technical Depth - hands-on understanding of vulnerability management, patch governance, endpoint security (EDR/XDR), and cloud (M365/Azure security). Analytical Skills - capable of interpreting scan results, posture metrics (e.g., Microsoft Secure Score), and incident trends into actionable insights. Delegation & Leadership - experienced in mentoring Analysts and delegating effectively while retaining accountability for outcomes. Collaboration - able to work cross-functionally with Service Delivery, Projects, Account Managers, and vendors to embed security consistently. Continuous Learning - committed to staying current with evolving threats, frameworks, and technologies, and ensuring the team is trained and certified. Client-Facing Confidence - comfortable leading Quarterly Security Reviews (QSRs), participating in roadmap sessions, and engaging with C-level stakeholders. Change Agent - able to influence internal teams and clients to adopt best practice, even when it means shifting established ways of working. Person Specification: Minimum 5+ years in IT security or MSP environment. Strong knowledge of Cyber Essentials, ISO27001, or NIST frameworks. Experience with patch/vulnerability management governance. Ability to communicate technical risks in business language. Proven ability to run client-facing reviews or presentations. Desirable CISSP, CISM, or equivalent certifications. Experience delivering or auditing compliance frameworks. Familiarity with RMM/XDR/EDR, SIEM, and vulnerability scanning platforms. Experience leading small teams (mentoring, guiding). Exposure to incident response and tabletop exercises. What Success Looks Like: Success means the Security Lead is recognised by clients as a trusted advisor who simplifies security into business language. All client and internal risks are captured, visible, and acted upon with no blind spots. QSRs consistently deliver actionable improvements that feed into roadmaps and IT strategy, while client security posture measurably improves quarter-on-quarter (demonstrated in metrics such as Microsoft Secure Score, CE+ readiness, and vulnerability closure rates). Internally, the MSP leads by example: our own systems, tools, and processes are secure, audit-ready, and improving over time. The Security Lead ensures their team is certified, trained, and ahead of industry changes, delegating operational execution while embedding governance across service, INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
01/10/2025
Full time
Cyber Security Lead Oxfordshire - Hybrid - 2 days per week (Flexible) 50k - 60k plus Benefits Our Client are an award-winning leading IT company offering complete outsourced IT solutions to organisations across the UK and Europe. Based in Oxfordshire they provide a comprehensive range of support services, software and hardware solutions to major blue-chip clients and their technicians are highly skilled in planning, implementing and trouble shooting. They strive to become one of the top places to work in the UK - in fact, they believe that they already are! Most of the team have been here for years, have built a terrific career, and as corny as it may sound, they really do call themselves the Planet Family. They welcome new people to the team all the time, from all backgrounds and all levels of experience. They are able to attract talent to our business by investing in staff training and staff rewards, which has become a bedrock of our success. This initiative has resulted in staff becoming even better at what they do, great staff retention and greater company buy-in from the team. As part of this strategy, the more staff learn via official courses, the better the service and the more we reward them. Primary Purpose The Security Lead is both the client-facing strategist and the internal accountable owner of security within the MSP. They lead Quarterly Security Reviews (QSRs), own the client risk register and exception process, and ensure services are delivered in line with frameworks such as Cyber Essentials, ISO27001, and NIST. Internally, the Security Lead is accountable for the MSP's own security posture ensuring tools, processes, and teams meet the same standards we deliver to clients. They monitor measurable posture metrics (e.g., Microsoft Secure Score, Vulnerability etc.), ensure continuous improvement, and keep the MSP's security practice relevant through ongoing training, certifications, and emerging threat awareness. While day-to-day execution is delegated to Security Analysts and service teams, the Security Lead owns security end-to-end: identifying risks, embedding controls, and ensuring compliance is demonstrable. Key Responsibilities Client-Facing Lead Quarterly Security Reviews (QSRs), presenting patch/vulnerability posture, incidents, compliance status, and risk register updates. Translate technical security risks into clear business impact and outcomes. Own the client exception process, ensuring risks are documented, communicated, and signed off. Support Account Managers and Strategic Partnership Managers in roadmap and IT strategy sessions. Act as the strategic security escalation point for clients when risks require senior involvement. Internal MSP Security Own the MSP's internal security frameworks and certifications (e.g., CE+, ISO, SOC 2). Oversee patching, vulnerability, and risk management of MSP-owned infrastructure and tools. Ensure MSP's technology stack (RMM, XDR, PSA, backup, etc.) is securely deployed and monitored. Drive staff security awareness, training, and compliance with secure processes. Delegate operational tasks to Security Analysts while retaining accountability for end-to-end outcomes. Governance & Standards Maintain the client and internal risk registers. Define and evolve gold-standard security "whitepapers" for projects and BAU. Sign off security requirements for project scope/designs that impact compliance or frameworks. Collaborate with Service Delivery Manager and Project Delivery Manager to ensure security is embedded in BAU, change control, and project execution. Monitor and report on client posture metrics (e.g., Microsoft Secure Score, M365 compliance dashboards). Drive continuous posture improvement across client environments. Team Leadership & Growth Mentor and develop Security Analysts. Ensure team certifications remain up to date (minimum 2 per year per Analyst). Lead internal knowledge-sharing sessions to keep the team and wider MSP relevant against new threats and frameworks. Champion automation (RPA/AI) in evidence gathering, reporting, and triage. Identify scale points for growing the Security Practice (e.g., Security Architect, more Analysts). Behaviors Required Strategic Thinking - able to translate technical risks into business outcomes and align security initiatives with client goals and budgets. Strong Governance Mindset - experienced in managing frameworks (Cyber Essentials, ISO27001, NIST) and embedding them into MSP operations and client environments. Risk Communication - skilled at presenting complex security issues clearly to non-technical stakeholders, both internally and at client leadership level. Technical Depth - hands-on understanding of vulnerability management, patch governance, endpoint security (EDR/XDR), and cloud (M365/Azure security). Analytical Skills - capable of interpreting scan results, posture metrics (e.g., Microsoft Secure Score), and incident trends into actionable insights. Delegation & Leadership - experienced in mentoring Analysts and delegating effectively while retaining accountability for outcomes. Collaboration - able to work cross-functionally with Service Delivery, Projects, Account Managers, and vendors to embed security consistently. Continuous Learning - committed to staying current with evolving threats, frameworks, and technologies, and ensuring the team is trained and certified. Client-Facing Confidence - comfortable leading Quarterly Security Reviews (QSRs), participating in roadmap sessions, and engaging with C-level stakeholders. Change Agent - able to influence internal teams and clients to adopt best practice, even when it means shifting established ways of working. Person Specification: Minimum 5+ years in IT security or MSP environment. Strong knowledge of Cyber Essentials, ISO27001, or NIST frameworks. Experience with patch/vulnerability management governance. Ability to communicate technical risks in business language. Proven ability to run client-facing reviews or presentations. Desirable CISSP, CISM, or equivalent certifications. Experience delivering or auditing compliance frameworks. Familiarity with RMM/XDR/EDR, SIEM, and vulnerability scanning platforms. Experience leading small teams (mentoring, guiding). Exposure to incident response and tabletop exercises. What Success Looks Like: Success means the Security Lead is recognised by clients as a trusted advisor who simplifies security into business language. All client and internal risks are captured, visible, and acted upon with no blind spots. QSRs consistently deliver actionable improvements that feed into roadmaps and IT strategy, while client security posture measurably improves quarter-on-quarter (demonstrated in metrics such as Microsoft Secure Score, CE+ readiness, and vulnerability closure rates). Internally, the MSP leads by example: our own systems, tools, and processes are secure, audit-ready, and improving over time. The Security Lead ensures their team is certified, trained, and ahead of industry changes, delegating operational execution while embedding governance across service, INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
About you: Reporting to the Operations Centre Manager, as a Operations Centre Engineer, you will play a key role administering and supporting infrastructure platforms (public, private and hybrid clouds) and BaaS/DRaaS services to support the business and Access customer base, ensuring that all systems remain available, operate efficiently and are service performant. Working closely with Senior Systems Engineers, you will be exposed to hands on, platform and hypervisor implementation, management and troubleshooting together associated systems support. You will need to apply your knowledge of compute, hypervisor, storage, backup and replication solutions to ensure best practice configuration, performance and security. This is a technical role but also carries a strong need for service and SLA orientated thinking with a customer first mentality. Day-to-day, you will: Proactively handle technical problems, incidents and service requests, change requests and their resolutions via tickets and calls in our ITIL compliant ITSM solution FreshService. Perform Datacentre / infrastructure platform installations i.e. physical hardware, cabling and power including its post-deployment administration, monitoring and ongoing support. The scope includes compute, storage, hypervisor systems, platform networking, backup and replication software that assure our services and the Windows and Linux infrastructure management servers that control them. Deploy system patches and upgrades based on vender supported matrices and recommendations, continually looking to optimise these BAU processes. Improve platform visibility and availability by ensuring systems, services and thresholds are correctly monitored and any issue alerted is resolved quickly and correctly. Work closely with Principal & Senior Systems engineers to ensure platforms remain optimised and performant, you will conduct log analysis and follow audit trails to understand root causes of issues and implement improvements. Innovate recommendations for operational efficiencies and working practices including automation. Carry out technical and operations standards and procedures, maintain and update technical documentation. Participate in the on-call rota. As a well-rounded Systems Engineer, your Skills and Experiences likely include: Good experience working with VMware vSphere 6.5 or higher, working towards VCP certification if not already certified Experience with enterprise server and associated hardware technology (Cisco blade compute technologies advantageous) Experience of Virtual environment backup systems (Veeam desirable) SAN administration experience (particularly NetApp / EqualLogic) Good understanding of network and firewall principles Load balancer awareness and/or experience Good Windows and/or Linux Server system administration skills Familiarity with good practice monitoring and patching activities Good written and oral communication skills Ability to work to Service SLAs and Support targets What does Access offer you? We are a growing technology company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your own personal success plan and an opportunity to accelerate your career and make a real difference. In addition to our standard benefits of 25 days holiday and a flexible benefits scheme which includes a matched contributory pension you will get: A Competitive Salary Giving Back/Charity days Quarterly Socials 6 weeks Sabbaticals (after 6 years of service) The Access Group Big Break: our all-expenses paid holiday to Spain or the option to take an extra two days holiday instead
05/02/2022
Full time
About you: Reporting to the Operations Centre Manager, as a Operations Centre Engineer, you will play a key role administering and supporting infrastructure platforms (public, private and hybrid clouds) and BaaS/DRaaS services to support the business and Access customer base, ensuring that all systems remain available, operate efficiently and are service performant. Working closely with Senior Systems Engineers, you will be exposed to hands on, platform and hypervisor implementation, management and troubleshooting together associated systems support. You will need to apply your knowledge of compute, hypervisor, storage, backup and replication solutions to ensure best practice configuration, performance and security. This is a technical role but also carries a strong need for service and SLA orientated thinking with a customer first mentality. Day-to-day, you will: Proactively handle technical problems, incidents and service requests, change requests and their resolutions via tickets and calls in our ITIL compliant ITSM solution FreshService. Perform Datacentre / infrastructure platform installations i.e. physical hardware, cabling and power including its post-deployment administration, monitoring and ongoing support. The scope includes compute, storage, hypervisor systems, platform networking, backup and replication software that assure our services and the Windows and Linux infrastructure management servers that control them. Deploy system patches and upgrades based on vender supported matrices and recommendations, continually looking to optimise these BAU processes. Improve platform visibility and availability by ensuring systems, services and thresholds are correctly monitored and any issue alerted is resolved quickly and correctly. Work closely with Principal & Senior Systems engineers to ensure platforms remain optimised and performant, you will conduct log analysis and follow audit trails to understand root causes of issues and implement improvements. Innovate recommendations for operational efficiencies and working practices including automation. Carry out technical and operations standards and procedures, maintain and update technical documentation. Participate in the on-call rota. As a well-rounded Systems Engineer, your Skills and Experiences likely include: Good experience working with VMware vSphere 6.5 or higher, working towards VCP certification if not already certified Experience with enterprise server and associated hardware technology (Cisco blade compute technologies advantageous) Experience of Virtual environment backup systems (Veeam desirable) SAN administration experience (particularly NetApp / EqualLogic) Good understanding of network and firewall principles Load balancer awareness and/or experience Good Windows and/or Linux Server system administration skills Familiarity with good practice monitoring and patching activities Good written and oral communication skills Ability to work to Service SLAs and Support targets What does Access offer you? We are a growing technology company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your own personal success plan and an opportunity to accelerate your career and make a real difference. In addition to our standard benefits of 25 days holiday and a flexible benefits scheme which includes a matched contributory pension you will get: A Competitive Salary Giving Back/Charity days Quarterly Socials 6 weeks Sabbaticals (after 6 years of service) The Access Group Big Break: our all-expenses paid holiday to Spain or the option to take an extra two days holiday instead
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