8 jobs found

We are currently seeking a User Researcher to work with our public sector client 3 months rolling contracts (Apply online only) inside IR35 Location: Newcastle - hybrid working The ideal candidate will possess a strong background in user research , with demonstrable experience delivering projects within public sector or government environments Plan, design, and conduct user research using a range of qualitative and quantitative methods. Work closely with multidisciplinary teams to embed user-centred design practices. Champion user needs and ensure they are central to service design and delivery. Develop research plans and deliver actionable insights to inform product and service development. Present findings to stakeholders and influence decision-making. Ensure research activities align with GDS guidelines and contribute to service assessments. Maintain research documentation and contribute to the continuous improvement of research practices.

AI Engineer - Transform Government Communications with Cutting-Edge AI. Are you passionate about leveraging AI to drive impactful change? We are seeking an AI Engineer with experience in Large Language API's (from 2021), Generative AI and Python, to play a pivotal role in shaping and enhancing AI products for Government. This role is fully remote and Inside IR35. 6 Month contract. Why Apply: 1. Innovative Impact: Be part of a team that has successfully launched Assist, an award-winning service that saves users an average of three hours per week. Assist is a business-critical tool for over 6500 Civil Servants across more than 300 public sector organisations. 2. Future-Focused: Engage with an exciting roadmap that includes developing synthetic AI-driven audiences and personalisation capabilities. Your work will directly contribute to the next generation of AI solutions within the public sector. 3. Collaborative Environment: Work alongside Developers, Data Scientists, User Researchers, and a Product Manager in an agile setting. Your contributions will be integral to the iterative development of a leading AI product. Key Responsibilities: - Maintain and iterate a web API using FastAPI, hosted on Amazon Web Services (AWS). - Develop improvements to Assist, focusing on data ingestion, UI updates, and agentic possibilities. - Design and deliver new capabilities, such as conversational AI-powered synthetic audiences. - Collaborate with a Product Manager and other Software Developers to organise and complete tasks. - Contribute to technical decision-making, including Generative AI solutions around Retrieval Augmented Generation (RAG) and prompt engineering. - Document and maintain Agile project responsibilities. - Develop features around sentiment analysis, data ingestion, and synthetic audience creation. Skills and Experience: - Proven experience in building Large Language Model-based applications incorporating tool usage and information retrieval. - Proficiency in Python programming. - Experience administering Amazon Web Services accounts. - Ability to take ownership of the entire feature development life cycle, from development and testing to deployment. - Experience in agile product delivery, working within a small interdisciplinary team. Be at the forefront of transforming government communications through AI. Your expertise will help shape a product that delivers real impact for the public, making a tangible difference in the efficiency and effectiveness of government services. For further information, contact Andrew Medhurst at Inspire People. Inspire People is acting as an employment business to the end user and candidates.

User Researcher - Contract Opportunity Harvey Nash is delighted to be working with a valued public sector client on an exciting User Researcher contract role. We're looking for a skilled User Researcher to join a multidisciplinary digital team, helping to shape user-centred services aligned with Scottish Government Service Standards. This is a fantastic opportunity to contribute to a strategic digital transformation programme, working in an agile environment and engaging directly with users to improve service design and delivery. Key Details Rate : 450 per day (Inside IR35) Duration : 6 months Location : Edinburgh - 2 days per week on-site Start Date : ASAP Role Overview You'll be responsible for: Leading user research activities across digital projects Creating and socialising user personas, journeys, and site maps Producing wireframes, prototypes, and user flows for feedback Conducting usability testing and user interviews Embedding test-and-learn practices across the organisation Collaborating with product, digital, and data teams Ensuring alignment with SG Digital Standards Skills & Experience Proven experience in agile user research within public sector or similar environments Strong understanding of Scottish Government Digital Standards Proficiency with design and collaboration tools Familiarity with Microsoft 365, Azure, and Power Platform Excellent stakeholder engagement and communication skills Relevant certifications in research methodologies or Microsoft technologies

Content Designer Contract Duration: ASAP - April 2026 (Initial duration, potential for extension) Location: Remote (Occasional travel to London, Manchester, or Bristol) Engagement: Umbrella only - Inside IR35 Clearance Requirement: Must be eligible for SC clearance - British nationals only About the Role We are seeking a skilled Content Designer to join a cross-functional digital team, delivering user-focused content for government services. The successful candidate will work across various platforms and touchpoints, with a focus on creating clear, accessible, and user-centred content that aligns with GDS standards. This role requires someone confident working independently across all stages of design-from research and ideation through to delivery and continuous improvement. Key Responsibilities Design and deliver clear, accessible content in line with the GDS (Government Digital Service) standards Collaborate with cross-functional teams including service designers, user researchers, and developers Use evidence, data and research to make content decisions and iterate based on feedback Ensure content reflects the organisation's tone of voice, brand and values Simplify complex information and processes using plain English Contribute to and maintain content strategies and style guides Engage with stakeholders and manage relationships effectively Support continuous improvement practices (e.g. Agile, Lean methodologies) Mandatory Skills & Experience Experience with the Power Platform Proficient in Microsoft 365 (M365) suite Practical experience working to GDS standards Desirable Skills Experience with legal process and/or document redesign (not essential) Background in continuous improvement or agile delivery environments Ability to coach others in clear communication principles

If you are an experienced User Researcher with excellent communication skills we have a new contract we would like to discuss with you. Please note this role has been deemed inside IR35 and requires a day per week onsite. Professional experience as a user researcher, working with other User Centred Design disciplines Experience advocating for user research and engaging sceptical colleagues and stakeholders The ability to include all kinds of users in appropriate research activities to help teams understand the diversity of users of government services. Ability to select appropriate qualitative and quantitative research methods to meet the needs of the team and project Carry out a wide range of user research activities from recruiting participants, preparing discussion guides and moderating research sessions Lead colleagues to analyse research data and synthesise clear and actionable findings Communicate user research findings to help the wider team and organisation develop a deep understanding of users and their needs Work closely with product manager and content designers to turn user research findings into stories and actions that lead to valuable product and service features Help build user-centred practices in digital communications team Develop and ensure good user research practice, sharing knowledge with other user researchers Experience working with GDS frameworks would be highly advantageous You will plan and do research to understand our users' behaviours, needs, and motivations. You will plan and conduct research using different techniques such as usability tests, surveys, diary studies, card sorting, and interviews. You'll work with content designers, accessibility specialists, product managers, and other stakeholders to turn research into actionable insights for product development and innovation.

Contract opportunity: User Researcher - Remote - 6 months - INSIDE IR35 - £464 - 600 per day Please note: This role is inside IR35, please do not apply if you are not happy working inside IR35 The Core Purposes of User Research is to: 1. Conduct User Research - Plan and conduct user centric and evidence based research activities. 2. Generate Insights - Convert research data into clear findings. 3. Develop Research Strategy - Develop appropriate research strategies and its approach. 4. Inclusive Research - Include a spectrum of users in appropriate research activities, and advocate for product values internally. 5. User centred and Agile practices - Conduct user centred design practice and work with commitment to agile and continuous iterative approach. Responsibilities: 1. Work with agile teams to develop and advocate appropriate research strategies within their project area, with the goal of understanding user needs for services, and continually improving services. 2. Build user centred practices, advocating for user centred approaches to research. 3. Weigh evidence from various sources and involve wider teams to increase consensus and challenge assumptions. 4. Develop recommendations based on a variety of research outcomes, evaluate those outcomes to inform the product or service decision. 5. Be accountable for the end-to-end delivery of research, developing and delivering research that considers the time & budget vs outcomes perspective. 6. Incorporate into recommendations and insights, evidence that focuses on user behaviour and experiences of departmental services. 7. Conduct user research using a range of research methods, selecting the appropriate method, both qualitative and quantitative, depending on the requirements of the programme. 8. Advocate for inclusive research principles, planning and conducting research that considers the diversity of users, keeping in mind any access requirements users may have and the ethical nature of research. 9. Build and maintain strong relationships with a variety of stakeholders within the department and across government. Work to communicate insights gained from research in an effective manner and act as a persuasive advocate for user needs within projects and across other appropriate areas. 10. Engage with colleagues beyond the project level and in different practices to understand and align project priorities and research outcomes. 11. Act as a research Subject Matter Expert within the department, being comfortable in providing advice on a variety of research techniques. 12. Provide evidence based challenges to assumption and strategic direction within the scope of research. 13. Be responsible for improving your own learning, developing your knowledge of new methods and techniques, whilst also bringing any appropriate learning back into the practice. 14. Be an active member of the user research community, manage and mentor user researchers to ensure quality of research, and drive improvements in practice. Lawrence Harvey is acting as an Employment Business in regards to this position.

Contract opportunity: User Researcher - Remote - 6 months - INSIDE IR35 - £464 - 600 per day Please note: This role is inside IR35, please do not apply if you are not happy working inside IR35 The Core Purposes of User Research is to: 1. Conduct User Research - Plan and conduct user centric and evidence based research activities. 2. Generate Insights - Convert research data into clear findings. 3. Develop Research Strategy - Develop appropriate research strategies and its approach. 4. Inclusive Research - Include a spectrum of users in appropriate research activities, and advocate for product values internally. 5. User centred and Agile practices - Conduct user centred design practice and work with commitment to agile and continuous iterative approach. Responsibilities: 1. Work with agile teams to develop and advocate appropriate research strategies within their project area, with the goal of understanding user needs for services, and continually improving services. 2. Build user centred practices, advocating for user centred approaches to research. 3. Weigh evidence from various sources and involve wider teams to increase consensus and challenge assumptions. 4. Develop recommendations based on a variety of research outcomes, evaluate those outcomes to inform the product or service decision. 5. Be accountable for the end-to-end delivery of research, developing and delivering research that considers the time & budget vs outcomes perspective. 6. Incorporate into recommendations and insights, evidence that focuses on user behaviour and experiences of departmental services. 7. Conduct user research using a range of research methods, selecting the appropriate method, both qualitative and quantitative, depending on the requirements of the programme. 8. Advocate for inclusive research principles, planning and conducting research that considers the diversity of users, keeping in mind any access requirements users may have and the ethical nature of research. 9. Build and maintain strong relationships with a variety of stakeholders within the department and across government. Work to communicate insights gained from research in an effective manner and act as a persuasive advocate for user needs within projects and across other appropriate areas. 10. Engage with colleagues beyond the project level and in different practices to understand and align project priorities and research outcomes. 11. Act as a research Subject Matter Expert within the department, being comfortable in providing advice on a variety of research techniques. 12. Provide evidence based challenges to assumption and strategic direction within the scope of research. 13. Be responsible for improving your own learning, developing your knowledge of new methods and techniques, whilst also bringing any appropriate learning back into the practice. 14. Be an active member of the user research community, manage and mentor user researchers to ensure quality of research, and drive improvements in practice. Lawrence Harvey is acting as an Employment Business in regards to this position. Visit our website and follow us on Twitter for all live vacancies (lawharveyjobs)